Group Specialist

Responsibilities: — Maintain daily functions related to multiple Business Development Managers within a specific selling region. — Serve as the primary contact for travel professional group clients to meet customer demands via inbound/outbound calls. — Drive revenue growth and retention of existing accounts. — Analyze existing bookings, potential upgrades, and future travel needs to drive sales. — Maximize customer relationships and ensure positive interactions at frequent touchpoints. — Manage promotional calls, deposit due calls, flight schedule calls, hometown pick-up calls, and other customer service activities. — Collaborate closely with Business Development Managers and internal teams. — Assist sales with existing and new orders and seek opportunities to close group business. — Audit account fliers, presentations, documentation, air schedules, tour manager requests, and marketing needs. — Manage customer complaints professionally and offer proactive solutions. — Manage group block audits and loyalty programs. — Stay current on products, processes, policies, and procedures. Requirements: — Team player with ability to build and nurture effective relationships. — Excellent verbal, written, and interpersonal skills. — Expertise in account service, consultative selling techniques, product knowledge, procedures, and administration. — Knowledge of sales principles including closing, negotiation, and motivation. — Confidence, positive attitude, and ability to work effectively with others. — Results-oriented, flexible, able to work in a fast-paced environment and take on additional responsibilities. — Proficient conflict management skills and personal resilience. — Self-directed with independent thinking. — Efficient time and schedule management. — Willingness to share knowledge and help team members. — Strong computer skills, including CRM management, Microsoft Excel, Outlook, and Word. — Proactive in improving internal processes. — Flexible communication style to meet diverse member needs. — Bilingual speaking skills are a plus. — Bachelor’s Degree preferred. Benefits: — Medical, Dental, and Vision coverage plus Peloton One Membership. — Generous PTO, paid holidays, and birthday off. — Paid volunteer hours. — 401(k) with company match. — Paid parental leave, bereavement leave, and Employee Assistance Program. — Tuition reimbursement for skill development. — Exclusive travel discounts and incentives.