Описание вакансии
Responsibilities:
— Architect and own the customer system that unifies new leads, dormant leads, stalled buyers, and owners into one personalized system.
— Define the reference architecture including customer recognition across channels, data knowledge, decision-making logic, and AI agent autonomy.
— Build working prototypes with AI tooling and lead Engineering and Data teams to production.
— Make product decisions collaboratively with Sales, Marketing, and leadership, and technical architecture decisions with senior engineers.
— Design the customer intelligence layer covering identity, event and signal models, shared memory, scoring, eligibility, frequency caps, and next-best-action logic.
— Design AI agents and workflows including their decision scope, handoffs, prompts, tools, and orchestration.
— Ensure trust and reliability with evaluation frameworks, guardrails, observability, cost and latency budgets, and kill switches.
— Plan the path to autonomy, deciding what the system can do independently and what requires human intervention.
— Provide technical direction on build-versus-buy decisions, data contracts, and integration standards for CRM, messaging, email, and website.
— Measure outcomes such as funnel velocity and lift in qualified actions and closed sales.
Requirements:
— Customer obsession with a focus on improving customer experience.
— Experience designing and shipping autonomous or agentic systems with minimal human intervention.
— Proven measurable growth outcomes in conversion, lifecycle, or re-engagement.
— Expertise in designing decisioning and intelligence layers including signals, identity, scoring, context, eligibility, caps, and next-best-action logic.
— Ability to prototype with AI tooling and lead production deployment.
— Experience as an architect of systems built or integrated by multiple teams, making core technical decisions.
— Nice to have: experience with long-consideration, high-value purchases (real estate, luxury, financial services), AI integration into human sales workflows including CRM, and prior career as software engineer, data architect, or solutions architect.
— This is a principal individual contributor role, not a roadmap/backlog manager or full-time production engineer.
Benefits:
— Around $220,000 annual salary with equity.
— Discretionary time off.
— Premium medical, dental, and vision coverage for employee and family.
— Sponsored memberships to One Medical, Peloton, and WellHub.
— 401(k) plan.
— Paid parental leave for primary and secondary caregivers.
— Home office stipend and monthly internet and cell phone reimbursement.
— Quarterly team gatherings and ongoing learning and development investment.
Additional info:
— Fully remote position.
— Pacaso is an equal opportunity employer committed to diversity and inclusion.
— The role involves working closely with Product, Engineering, Design, Data, Sales, and Marketing teams.
— The company focuses on AI-first design and automation.
To apply, visit: https://weworkremotely.com/remote-jobs/pacaso-principal-product-architect-growth
Автоотклики