Pacaso

Responsibilities: — Architect and own the customer system that unifies new leads, dormant leads, stalled buyers, and owners into one personalized system. — Define the reference architecture including customer recognition across channels, data knowledge, decision-making logic, and AI agent autonomy. — Build working prototypes with AI tooling and lead Engineering and Data teams to production. — Make product decisions collaboratively with Sales, Marketing, and leadership, and technical architecture decisions with senior engineers. — Design the customer intelligence layer covering identity, event and signal models, shared memory, scoring, eligibility, frequency caps, and next-best-action logic. — Design AI agents and workflows including their decision scope, handoffs, prompts, tools, and orchestration. — Ensure trust and reliability with evaluation frameworks, guardrails, observability, cost and latency budgets, and kill switches. — Plan the path to autonomy, deciding what the system can do independently and what requires human intervention. — Provide technical direction on build-versus-buy decisions, data contracts, and integration standards for CRM, messaging, email, and website. — Measure outcomes such as funnel velocity and lift in qualified actions and closed sales. Requirements: — Customer obsession with a focus on improving customer experience. — Experience designing and shipping autonomous or agentic systems with minimal human intervention. — Proven measurable growth outcomes in conversion, lifecycle, or re-engagement. — Expertise in designing decisioning and intelligence layers including signals, identity, scoring, context, eligibility, caps, and next-best-action logic. — Ability to prototype with AI tooling and lead production deployment. — Experience as an architect of systems built or integrated by multiple teams, making core technical decisions. — Nice to have: experience with long-consideration, high-value purchases (real estate, luxury, financial services), AI integration into human sales workflows including CRM, and prior career as software engineer, data architect, or solutions architect. — This is a principal individual contributor role, not a roadmap/backlog manager or full-time production engineer. Benefits: — Around $220,000 annual salary with equity. — Discretionary time off. — Premium medical, dental, and vision coverage for employee and family. — Sponsored memberships to One Medical, Peloton, and WellHub. — 401(k) plan. — Paid parental leave for primary and secondary caregivers. — Home office stipend and monthly internet and cell phone reimbursement. — Quarterly team gatherings and ongoing learning and development investment. Additional info: — Fully remote position. — Pacaso is an equal opportunity employer committed to diversity and inclusion. — The role involves working closely with Product, Engineering, Design, Data, Sales, and Marketing teams. — The company focuses on AI-first design and automation. To apply, visit: https://weworkremotely.com/remote-jobs/pacaso-principal-product-architect-growth