Houst

Location: Cape Town, South Africa We are looking for an ambitious, hands-on Performance Marketing Specialist to execute and scale paid acquisition campaigns across global markets. Based in Cape Town office, you will work directly with our London-based Growth team and report to the Head of Growth. This is an execution-heavy role built for a junior-to-mid-level marketer who loves getting into the weeds of ad platforms, launching rapid experiments, analysing performance data, and learning by doing. If you are eager to take real ownership of paid media budgets, test creative angles daily, and see the immediate commercial impact of your work, this role is for you. What You’ll Be Doing Hands-On Campaign Management: Build, launch, and manage day-to-day performance marketing campaigns across primary channels (Meta Ads Manager and Google Ads, with scope to test TikTok, OpenAI, LinkedIn, or native networks). Rapid Creative & Copy Experimentation: Partner with internal teams to concept, brief, and launch constant creative iterations (hooks, angles, ad formats, and copy) to combat ad fatigue and lower acquisition costs. Funnel & Landing Page Optimisation: Run continuous A/B tests on landing pages, lead forms, and user flows to improve conversion rates and lead quality. Bid & Budget Management: Monitor daily pacing, manage bid adjustments, and allocate spend efficiently toward high-performing audiences and geographies. Tracking & Analytics: Ensure clean tracking across all campaigns using UTMs, conversion pixels, and Google Tag Manager. Monitor performance daily in GA4 and native ad dashboards. Data-Driven Iteration: Synthesise weekly performance metrics (CTR, CPA, CAC), identify drop-off points, and turn raw data into concrete test hypotheses for the following sprint. Requirements Practical Paid Media Experience: 1-3 years of hands-on experience directly managing paid media budgets and campaigns Strong Grasp of Growth Metrics: Deep familiarity with performance benchmarks and how platform levers impact overall lead volume and revenue. Analytical Mindset: Comfortable pulling insights out of GA4, platform dashboards, and spreadsheets; you make decisions based on numbers rather than guesswork. Experimentation Drive: A natural curiosity to test, learn, fail quickly, and iterate. You don't wait for rigid playbooks-you test your way into what works. Attention to Detail: Rigorous standards for QA, from tracking links and conversion setups to copy typos and budget caps. Clear Communication: Comfortable operating autonomously in Cape Town while staying closely synced with stakeholders in London and across commercial teams. Bonus Points: Hands-on experience with tools like Google Tag Manager, Hotjar, Webflow, or CRM/email tools like Klaviyo.

Location: Cape Town, South Africa We’re looking for a hands-on Marketing Designer to shape and execute Houst’s visual identity across high-impact paid digital media, physical out-of-home (OOH) campaigns, and branded marketing collateral. This role is tailored for a junior-to-mid-level graphic designer who has strong core design instincts, loves seeing their work live in the real world and across digital feeds, and is excited to learn fast by testing, iterating, and experimenting. You’ll work within our existing brand system while actively expanding it – producing visually compelling, high-converting creative across digital and print channels. What You’ll Be Doing Paid Digital Ad Creative: Design high-volume, scroll-stopping creative variations (static banners, carousels, responsive display, and animated social hooks) for performance campaigns across Meta, Google, LinkedIn, TikTok and partner networks. OOH & Large-Format Print: Design print-ready collateral for out-of-home campaigns – including billboards, transit ads, street furniture, event booths, flyposting, and localised marketing materials, taking designs from initial concepts through to final print production specs. Creative Testing & Experimentation: Partner closely with the growth marketing team to A/B test visual hooks, typographic treatments, colour palettes, and layouts to see what visual angles drive the lowest acquisition costs. Sales & Franchise Partner Collateral: Create high-polish, brand-aligned sales enablement materials – including pitch decks, partner one-pagers, property owner guides, and digital brochures. Brand Evolution & Asset Management: Maintain and elevate Houst’s visual design system in Figma. Build scalable component libraries, templates, and style guidelines that enable internal teams to produce consistent collateral quickly. Requirements Practical Graphic Design Experience: 1-3 years of hands-on design experience within an agency, fast-paced startup, or consumer brand, backed by a strong portfolio. Digital & Print Production Fundamentals: A solid grasp of typography, layout, colour theory, and composition, with practical knowledge of both digital pixel ratios and print production requirements (bleeds, resolution, CMYK/spot colour, and large-format legibility). Tool Proficiency: Advanced working knowledge of Canva, Figma or the Adobe Creative Cloud suite (specifically Photoshop, Illustrator, and InDesign). Experimental Mindset: A fast-learning, iterative attitude. You’re excited to put work into the market, look at performance data, learn what resonated, and immediately spin up the next iteration. Eye for Copy & Concept: Understanding how visual hierarchy and short-form copy work in tandem to convey a clear message within two seconds. Execution & Detail: Exceptional attention to detail—from catching typos and alignment errors to ensuring proper asset formatting and export settings. Nice to Have Motion Graphics & Video: Basic motion design or video editing skills (After Effects, Premiere, or CapCut) to animate static assets for short-form video ads. Email Design: Familiarity with designing modular templates for email platforms like Klaviyo or Mailchimp. Sector Interest: An interest in proptech, short-term rentals, travel, or hospitality.

Location: Cape Town, South Africa Houst is hiring a Junior Accountant who will support both day-to-day accounting and the operational side of finance. You will keep the books accurate up to trial balance across several group entities. You will also work with the Operations team so clients pay on time, suppliers are paid correctly and automated transactions post as they should. This is a hands-on role for someone who likes clean reconciliations and following an issue through to its root cause. You will report to the Finance Manager and work closely with Operations every day. Please note: This role requires a minimum of a Bachelor’s degree in Finance, Accounting, or a directly related field. Unfortunately, diplomas or certificates without a degree will not be considered. Workplace: Hybrid, 2–3 days a week. There will be on-site interviews at our Cape Town office. Only candidates currently based in Cape Town will be considered. Hours: Our working hours are 09:00–18:00 UK time. For candidates in South Africa, this is 10:00–19:00 (late March to late October) and 11:00–20:00 (late October to late March). Responsibilities: Run the full accounting cycle up to trial balance for several group entities in Xero. Prepare monthly bank, balance sheet and intercompany reconciliations, and post journals and accruals. Support the month-end close so management accounts are accurate and on time. Process Improvement: Identify and implement process automation to enhance efficiency in accounts payable. Develop and maintain financial controls to ensure accuracy and consistency. Keep Xero tidy: chart of accounts, contacts, tracking categories and clearing accounts. Work with Operations: be the main finance contact for the Operations team. Resolve billing, payment and data questions so transactions reach the books correctly. Collect debt: issue invoices, track aged debtors and chase overdue balances. Report on collections and escalate long-outstanding items. Make payments: check supplier invoices against approvals and prepare payment runs. Ensure payments go out on time, to the right party and in the right currency. Collaboration & Problem Resolution: Work closely with finance and operations teams to ensure accurate reporting and smooth workflows. Address and resolve escalated accounts payable issues. Provide financial support and insights to internal stakeholders. Apply and improve controls over payments and receipts. Find manual steps that could be automated, and document the processes you run. Requirements Proven experience in a finance/accounting role (typically 2+ years) Degree in Finance/Accounting, and preferably a professional qualification Experience with invoice processing, payment runs, and bank reconciliations Strong understanding of accounting principles and standards (e.g. IFRS or GAAP) Experience supporting month-end close processes and preparing financial reports Background in working with financial controls and compliance frameworks Proficiency in accounting software (e.g. Xero, QuickBooks, Pastel) Strong Excel skills (e.g. VLOOKUPs, pivot tables, reconciliations) Ability to identify and implement process improvements, especially in automation Confidence working with non-finance teams, explaining issues clearly and following them up Close attention to detail, and the curiosity to find out why a transaction went wrong, not just correct it Understanding of cash flow management and working capital principles Exposure to multi-currency environments and international payment processes Knowledge of compliance and regulatory frameworks relevant to accounts payable Benefits 23 days paid holiday days (plus public holidays) An extra day off for your birthday - because who wants to work on their birthday? Hybrid working model Opportunities to innovate Better Help coverage for mental health support Laptop - for business use Salary: R18,000- R20,000 per month (dependent on experience)

Location: Cape Town, South Africa Houst is an international property management company operating across more than 20 cities. We work with property owners and accommodation partners to manage short-term rentals, combining technology, operational expertise and financial management to deliver a better experience for our clients. We are looking for a Graduate Accountant to join our Finance team in Cape Town. This is an opportunity for an accounting or finance graduate to develop their practical accounting skills in an international business, working across multiple entities, currencies and financial processes. You will support the day-to-day financial operations of the business, helping to maintain accurate records, complete reconciliations, process payments and support the month-end reporting cycle. You will also work closely with our Operations team to investigate discrepancies, resolve payment queries and ensure financial transactions are recorded correctly. Important qualification requirement: Applicants must hold a completed Bachelor's degree in Accounting, Finance or a closely related field. Diplomas, certificates, higher certificates and incomplete degrees will not meet the minimum academic requirement and will not be considered. Workplace: Hybrid, with 2–3 days per week in our Cape Town office. Candidates must currently be based in Cape Town and be available for on-site interviews. Working hours: 09:00–18:00 UK time. For candidates in South Africa, this is 10:00–19:00 (late March to late October) and 11:00–20:00 (late October to late March). What you'll be doing: Accounting and financial administration Assist with maintaining accurate accounting records across multiple group entities using Xero. Record financial transactions, process journals and assist with accruals and adjustments. Complete regular bank, balance sheet and intercompany reconciliations, investigating and resolving discrepancies. Maintain accurate financial records, ensuring transactions are allocated to the correct accounts and entities. Assist with maintaining the chart of accounts, supplier records, customer accounts and clearing accounts. Accounts payable and receivable Review supplier invoices, check supporting documentation and verify that the appropriate approvals are in place. Assist with preparing supplier payment runs, ensuring payments are accurate and processed within agreed timelines. Raise customer invoices, monitor outstanding balances and follow up on overdue payments. Investigate billing and payment queries, working with internal teams to resolve outstanding issues. Assist with monitoring incoming and outgoing payments across different currencies. Month-end and financial reporting Support the monthly financial close process, ensuring transactions and reconciliations are completed accurately and on time. Prepare supporting schedules and documentation for management accounts. Assist with reviewing financial information and identifying unusual transactions or discrepancies. Maintain organised financial records to support reporting, audits and internal reviews. Working with Operations Work closely with the Operations team to resolve billing, payment and transaction-related queries. Investigate discrepancies between operational records and financial transactions. Help ensure automated transactions are correctly reflected in the accounting system. Communicate financial queries clearly and follow issues through to resolution. Process improvement and controls Follow established financial procedures and internal controls when processing transactions and payments. Identify recurring errors, discrepancies or manual tasks that could be improved. Assist with documenting financial procedures and maintaining accurate process records. Look for opportunities to improve the accuracy and efficiency of everyday finance activities. Requirements Essential requirements A completed Bachelor's degree in Accounting, Finance or a closely related discipline. A good understanding of fundamental accounting principles, including double-entry bookkeeping, debits and credits, and financial reconciliations. Strong numerical ability and confidence working with financial information. Good Excel skills, including formulas, lookups and the ability to work with spreadsheets. Clear written and verbal communication skills. Desirable experience Previous internship, graduate placement or work experience in an accounting or finance environment. Exposure to accounting software such as Xero, QuickBooks or Pastel. Familiarity with bank reconciliations, accounts payable, accounts receivable or month-end processes. Understanding of basic financial reporting and accounting standards. Exposure to multi-currency transactions or working with international businesses. Experience using Excel pivot tables, VLOOKUP or XLOOKUP. Benefits Salary of R18,000–R20,000 per month, depending on experience. 23 days of annual leave, plus public holidays. An additional day off for your birthday. Hybrid working arrangement, with 2–3 days in the Cape Town office. Opportunities to develop your accounting and financial skills within an international business. Exposure to multiple entities, currencies and financial processes. BetterHelp coverage for mental health support. Laptop for business use.

Location: Philippines We're Houst 🏠, a professional property management company on a mission to make short term letting simple and stress free for hosts. Since 2015, we’ve supported thousands of hosts across more than 20 cities worldwide, from Auckland to Lisbon, and we’re still growing. Our guests range from weekend travellers to long stay professionals. Their experience matters, and that’s where you come in. Working Schedule: The role requires 5 days per week, with 8-hour rotative shifts scheduled between 1:00 AM and 6:00 PM UK time, Monday to Sunday, including weekends and public holidays. The specific shift pattern will be determined based on business and operational requirements to ensure appropriate coverage across our busiest periods. What you’ll be doing Expertly handle inbound messaging, ensuring guests' concerns are heard and addressed promptly and professionally. Proactively engage with guests through inbound and outbound calls, diligently following up on requests and enquiries. Transform customer complaints into resolutions through timely, professional, and effective problem-solving. Serve as a trusted source of current and accurate information on Houst’s properties, policies, and procedures. Efficiently oversee reservations and bookings through our platforms, ensuring a seamless booking experience. Diligently maintain comprehensive and accurate records of all customer interactions in the company’s CRM system. Display flexibility and a can-do attitude when handling a diverse range of tasks and customer situations. It’s fast paced, sometimes unpredictable, and no two shifts look exactly the same. Requirements Fluent or business proficient in English, with excellent verbal and written communication skills. Willingness to work varied shifts, including evenings, weekends, and public holidays. Exceptional telephone manner, customer service, active listening, and verbal and written communication skills. Proficient in computer usage, particularly with CRM software and other digital platforms. Strong multitasking and time-management abilities. Proven problem-solving skills and the capacity to handle challenging customer interactions professionally. Knowledge of the hospitality industry is beneficial. Remote work readiness. Currently based in the Philippines and legally able to work as an Independent Contractor in the Philippines. You’ll also need: A quiet, dedicated workspace Headset with mic and webcam Stable high speed internet with backup, minimum 5 Mbps Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD Important to know This is a contractor role. We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. We do not provide equipment. You’ll need to meet the minimum tech requirements before starting. Salary: 35,000- 37,000 PHP per month (dependent on experience) Benefits Contract & Compensation Contract type: Independent Contractor (IC) Contract duration: 12 months Location: Philippines Remote Compensation: PHP 35,000–PHP 37,000 per month The contractor will be responsible for their own taxes and any applicable statutory contributions. This position does not include employee benefits, including paid annual leave, paid sick leave, or other employee benefits. The contractor will be responsible for providing and maintaining their own equipment, workspace, internet connection, and any other resources required to perform the role.

Location: Cape Town, South Africa We're Houst 🏠: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide – we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do. As Partner Operations Manager, you’ll play a key role in ensuring the operational success of our partner network. You’ll be responsible for cultivating strong, productive relationships with our partners while ensuring they consistently deliver to our standards. This role is critical in driving partner performance, operational excellence, and long-term growth. Key Responsibilities: Build and maintain strong, long-term relationships with key service partners. Act as the primary point of contact for all partner-related operational queries and support. Monitor and analyse partner performance using data and KPIs, taking a proactive approach to identifying and resolving issues. Conduct regular performance reviews and operational check-ins with partners. Support partners in improving their processes to meet and exceed Houst’s quality and service standards. Collaborate with internal teams (e.g., CX, Finance, Supply, Tech) to ensure seamless partner onboarding, training, and operations. Identify and implement opportunities to improve the efficiency and scalability of our partner operations. Drive initiatives to support partner growth and satisfaction, ensuring alignment with Houst’s overall strategic objectives. Requirements 3-5 years of either commercial account management, or third party supplier management experience. Strong communication and relationship-building skills, demonstrable ability to train, educate and influence client decisions. Analytical mindset with a focus on data-driven results. High level of attention to detail A highly structured and process oriented person A problem solver at heart The desire and ability to move quickly and get things done Benefits 23 days paid holiday days (plus public holidays) An extra day off for your birthday - because who wants to work on their birthday? Hybrid working model Medical Insurance Options Opportunities to innovate Better Help coverage for mental health support Laptop - for business use

Location: Cape Town, South Africa Step into the role of a Weekend Property Management Associate, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking. Salary: R180,000- R200,000 per annum Location: Cape Town, 2 office days a week Key responsibilities of the role: Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported. Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction. Onboard new properties, simplifying complex information for diverse customers. Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims. Spot and leverage opportunities to enhance customer retention and satisfaction. Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights. Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests. Champion the customer cause, forging commercially successful partnerships. Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow. Requirements Based in Cape Town, and comfortable working from the office 2 days a week Team player with superb written and verbal communication skills. Previous experience in a customer service environment or account management is preferable. Proven ability to communicate complex technical problems in “customer-friendly” language. Ability to think outside the box and find creative ways to solve problems. A working understanding of vacation rentals. Confidence in decision-making and owning your cases. Previous experience with G-Suite. Well organised with the ability to multi-task and prioritise workload.

Location: Philippines The Short Term Rental Supply Coordinator plays a key role in ensuring our properties run smoothly every day. You'll be responsible for coordinating cleaners, suppliers, and operational schedules across our portfolio, while maintaining high service standards and supporting an exceptional guest experience. This is a fast paced role that requires strong organisational skills, attention to detail, and the ability to build relationships with cleaners, suppliers, and internal teams. You'll also use operational data to monitor performance, identify improvements, and help optimise our processes. Key Responsibilities Cleaner Hiring, Onboarding and Performance Source and recruit cleaners across your allocated locations. Conduct interviews, arrange trial cleans, and manage the onboarding process. Monitor cleaner performance using operational data and performance trackers. Provide feedback, coordinate retraining where required, and make recommendations on warnings or deactivation when performance standards are not met. Support the ongoing development of our cleaner network to maintain high service standards. Scheduling and Resource Coordination Coordinate cleaning, maintenance, and linen schedules across the property portfolio. Manage day to day scheduling changes and ensure services are delivered on time. Liaise with cleaners, maintenance providers, linen suppliers, and contractors to ensure seamless operations. Supplier Management Source, onboard, and manage relationships with new suppliers. Build strong partnerships with existing suppliers to ensure consistent service delivery. Monitor supplier performance and hold suppliers accountable against agreed service levels. Operational Support Manage inbound operational requests and coordinate tasks with cleaners and suppliers. Handle operational administration, including scheduling payments and managing invoices. Support the achievement of team KPIs through effective planning and coordination. Identify opportunities to improve operational processes and contribute ideas that enhance efficiency and the guest experience. Work closely with internal teams to ensure smooth day to day operations and support business objectives. Requirements At least 2 to 3 years of recent experience within the short term rental industry. Experience coordinating cleaners, suppliers, maintenance, or operational schedules. Strong analytical skills, with experience using Looker, Excel, or Google Sheets to monitor performance and identify trends. Excellent organisational skills with the ability to manage multiple priorities in a fast paced environment. Strong communication and relationship building skills. A collaborative approach and willingness to improve processes. A customer focused mindset with a commitment to delivering an excellent guest and client experience. Working Hours Shift Schedule: 09:00- 18:00 (Paris time) on a rotating roster. Some weeks you'll have weekends off, while other weeks your days off will fall on Wednesday and Thursday. You'll Also Need A quiet, dedicated workspace. A headset with microphone and webcam. Stable high speed internet with a backup connection, minimum 5 Mbps. A laptop or desktop with at least a quad core 2.5GHz CPU, 8GB RAM, and 128GB SSD. Benefits This is a contractor role. We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.

Location: Cape Town, South Africa Step into the role of a Property Management Associate, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking. Key responsibilities of the role: Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported. Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction. Onboard new properties, simplifying complex information for diverse customers. Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims. Spot and leverage opportunities to enhance customer retention and satisfaction. Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights. Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests. Champion the customer cause, forging commercially successful partnerships. Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow. Requirements Based in Cape Town, and comfortable working from the office 2 days a week Team player with superb written and verbal communication skills. Previous experience in a customer service environment or account management is preferable. Proven ability to communicate complex technical problems in “customer-friendly” language. Ability to think outside the box and find creative ways to solve problems. A working understanding of vacation rentals. Confidence in decision-making and owning your cases. Previous experience with G-Suite. Well organised with the ability to multi-task and prioritise workload. Benefits 23 days paid holiday days (plus public holidays) An extra day off for your birthday - because who wants to work on their birthday? Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in Laptop - for business use Working hours: 09:00- 18:00 (UK Hours) Salary: R12,000- R16,000 per month (dependent on experience)

Location: Tbilisi, Georgia; Batumi, Georgia; Kutaisi, Georgia; Georgia Monthly rate: USD 4,500–6,000/month contractor fee excl. VAT (≈ GEL 11,700–15,600) Location: Fully remote from anywhere in Georgia Team: Engineering (London + Kraków, GMT/CET hours) Houst manages thousands of short-let homes in 20+ cities, from London and Lisbon to Auckland. Behind the scenes our platform does the heavy lifting: listing automation, 24/7 guest messaging, dynamic pricing, cleaning and maintenance scheduling, payouts, and integrations with Airbnb, Booking.com and dozens of other partners. We are a small, senior engineering team, and we build with AI as a core part of the workflow, not a side experiment. Agents write and review code with us, docs are generated from source, and we measure the gains. We are hiring our first engineer in Georgia to extend that team. The role This is a hands-on individual-contributor role with no direct reports. Python backend work comes first, React second. You will own features end to end, working directly with product, operations and growth. You will be expected to use AI tooling heavily and well: planning with it, generating and reviewing code with it, and knowing exactly when not to trust it. What you will do Design, build and ship backend services and APIs (Python 3, Flask, SQLAlchemy, PostgreSQL, Redis) and the React / React Native frontends they power Lead by example on AI-assisted development: agentic coding tools, prompt and context engineering, automated review, test generation, and the evaluation that proves they help Set and uphold the engineering bar: CI, peer review, automated testing, observability, safe releases on AWS Integrate with third-party platforms (Airbnb, booking channels, payments, messaging) and keep those integrations reliable Pair with product and ops to turn messy real-world hosting problems into shipped software Mentor through review and example; help the wider team adopt what works Requirements 6+ years of professional software development, with deep hands-on Python and solid React; you are highly technical and still code every day Daily, serious use of AI coding tools (Claude Code, Codex, Cursor or similar) in real production work, and clear opinions on where they help and where they hurt Strong API design, relational database and CI/CD experience (PostgreSQL, Docker, GitHub Actions or CircleCI, AWS) A track record of shipping and operating production systems: you have been paged, you have fixed it, you have made sure it does not happen again Fluent written and spoken English; you will work with a team in London and Kraków Based in Georgia and able to work as an independent contractor Nice to have Experience building agentic workflows or LLM features into a product (tool use, evals, prompt caching, cost control) React Native, Elastic Stack, or proptech / travel / marketplace background Benefits USD 4,500–6,000/month contractor fee excl. VAT (≈ GEL 11,700–15,600) Fully remote from anywhere in Georgia (Tbilisi, Batumi, Kutaisi or elsewhere), with overlap to UK working hours Latest AI tooling paid for and expected to be used A direct line to the CEO and real influence over how a fast-growing proptech is built An international, collaborative team that values quality, speed and curiosity

Location: Cape Town, South Africa We're Houst 🏠 : A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. Weʼve grown fast. Since launching in 2015, weʼve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide – weʼre operating in over 20 cities globally, from Auckland to Lisbon, and thereʼs a lot more to come. From holidaymakers to full- time landlords, host happiness is central to everything we do. We work with a network of partners who play an important role in delivering our service. As we continue to grow, we are looking for a proactive, commercially minded Junior Partner Success Manager to build strong partner relationships, improve operational performance and identify opportunities for growth. As Junior Partner Success Manager, you will be responsible for managing and developing relationships with our partners, ensuring they meet Houst's service standards and deliver a positive experience for our hosts. You will combine relationship management with performance analysis and operational problem solving, working closely with internal teams and partners to improve service delivery and drive business results. Key responsibilities: • Partner Relationship Management: Build and maintain productive, long term relationships with partners, acting as their main point of contact and building trust through regular communication. • Commercial Growth: Identify opportunities to grow partner relationships, improve performance and increase revenue. Work collaboratively with partners to turn opportunities into measurable results. • Performance Management: Monitor partner performance against agreed targets and service standards, using data to identify gaps, understand trends and drive improvements. • Service Quality: Ensure partners deliver the standards expected by Houst and provide an exceptional experience for their hosts. Address performance concerns and agree clear actions to resolve them. • Issue Resolution: Manage partner queries and escalations, taking ownership of problems and ensuring they are resolved efficiently. • Business Reviews: Conduct regular partner check ins and performance reviews to assess progress, discuss challenges and agree priorities for improvement. • Operational Improvement: Work closely with the broader team to identify inefficiencies, improve processes and strengthen the way Houst and its partners work together. • Training and Guidance: Educate partners on Houst's processes, expectations and tools, helping them improve their performance and make informed decisions. Requirements • Relevant Experience: 2-4 years of experience in partnerships, B2B account management or a similar relationship management role, ideally within an operational business. • Communication and Influence: Confident communicating with a range of stakeholders, building trusted relationships and influencing decisions through clear, practical guidance. • Commercial Awareness: Able to identify opportunities, understand business performance and balance partner needs with Houst's commercial objectives. • Analytical Thinking: Comfortable working with data, identifying performance trends and using evidence to recommend improvements. • Attention to Detail: Careful and thorough, with the ability to spot discrepancies, follow up on outstanding actions and maintain accurate records. • Organisation and Structure: Able to manage multiple partner relationships, competing priorities and ongoing projects without losing sight of the details. • Problem Solving: Practical and resourceful, with the ability to investigate issues, find solutions and take ownership through to completion. • Bias for Action: Proactive, adaptable and comfortable working at pace in a growing business. You take initiative, make progress without constant direction and follow through on commitments.