Property Management Associate

Location: Cape Town, South Africa Step into the role of a Property Management Associate, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking. Key responsibilities of the role: Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported. Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction. Onboard new properties, simplifying complex information for diverse customers. Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims. Spot and leverage opportunities to enhance customer retention and satisfaction. Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights. Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests. Champion the customer cause, forging commercially successful partnerships. Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow. Requirements Based in Cape Town, and comfortable working from the office 2 days a week Team player with superb written and verbal communication skills. Previous experience in a customer service environment or account management is preferable. Proven ability to communicate complex technical problems in “customer-friendly” language. Ability to think outside the box and find creative ways to solve problems. A working understanding of vacation rentals. Confidence in decision-making and owning your cases. Previous experience with G-Suite. Well organised with the ability to multi-task and prioritise workload. Benefits 23 days paid holiday days (plus public holidays) An extra day off for your birthday - because who wants to work on their birthday? Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in Laptop - for business use Working hours: 09:00- 18:00 (UK Hours) Salary: R12,000- R16,000 per month (dependent on experience)