Вакансии

• Отличная академическая успеваемость, желательно в технической области (инженерия, computer science, физика). • Технический опыт работы — стажировки или первая работа на полной ставке.

Зарплата не указана

Задачи: — Владение поддержкой QuickMail и Mailflow, включая работу с help desk, проверку состояния системы, тестирование новых релизов и проведение еженедельных командных встреч. — Обработка и приоритизация запросов в Help Scout, диагностика и решение проблем клиентов. — Мониторинг и анализ состояния системы через Support Dashboard, расследование и устранение проблем. — Обработка предупреждений о мошенничестве и отключение аккаунтов злоумышленников. — Проведение звонков с клиентами, установление контакта и помощь в успешном использовании продукта. — Обновление changelog и справочных материалов на основе новых релизов и запросов клиентов. — Сбор и передача обратной связи от клиентов команде, работа с отзывами и кейс-стади. — Улучшение AI-агента поддержки: проверка ответов, исправление документации, взаимодействие с клиентами при ошибках. — Написание и поддержка автоматизированных тестов для проверки стабильности продукта. — Использование интеграций (Helpscout, GitHub, Postmark и др.) для анализа поддержки и выявления направлений улучшения. — Контроль релизов: тестирование новых функций на staging, оценка влияния на пользователей, оформление баг-репортов. — Управление критическими инцидентами: подтверждение проблем, оповещение команды и клиентов, обновление статуса, проведение ретроспектив. — Ведение еженедельных командных встреч, обновление статусов и KPI. Требования: — Отличные коммуникативные навыки, умение быстро устанавливать контакт с клиентами. — Способность ясно и кратко излагать информацию как внешне, так и внутри команды. — Умение работать с минимальными инструкциями, приоритизировать задачи и самостоятельно доводить их до конца. — Комфортное владение видеоинструментами (Zoom, Meet, Loom). — Надежность, ответственность, умение работать в условиях давления и быстро адаптироваться к изменениям. — Высокий эмоциональный интеллект, умение не принимать критику на личный счет и эффективно общаться. — Готовность работать с графиком, пересекающимся с часовыми поясами Восточного побережья США и Великобритании. Будет плюсом: — Опыт работы с клиентами или объяснение, почему вы подходите на эту роль. — Знания в области deliverability и LinkedIn outreach, включая Warmup, DNS, inbox rotation, DKIM, SPF, настройку Outlook и Gmail. — Опыт работы с агентскими настройками, рабочими пространствами, гостевыми аккаунтами и покупками почтовых ящиков. — Навыки работы с данными, умение извлекать статистику из Help Scout и MCP. — Умение замечать довольных клиентов и вовремя запрашивать отзывы и кейс-стади. Условия: — Полная или частичная занятость. — Зарплата от 2500 до 4000 долларов США в месяц в зависимости от опыта и местоположения. — Для сотрудников из США работа по контракту независимого подрядчика (1099). — Гибкий график с возможностью компенсировать личные занятия. — Удаленная работа в распределенной команде. Контакт для отклика и подача заявки по ссылке: https://remoteOK.com/remote-jobs/remote-technical-customer-support-quickmail-1137506

30 000 – 50 000 $

We are seeking a Backend leaning Software Engineer. In this role, you will play a pivotal role in designing, building, and maintaining scalable, high-performance systems.

196 000 – 294 000 $

What you’ll do: Own backend architecture across two large-scale microservice platforms (30+ and 25+ services) — from system design and API contracts to data flow and inter-service communication. Drive performance and scalability — identify bottlenecks, design caching strategies, optimize database queries, and ensure the platform handles growing load.

Зарплата не указана

— Keep the Aurora PostgreSQL fleet healthy across all data centers. — Handle Aurora configuration (parameters, replicas, failover, capacity) and cost work.

Зарплата не указана

— Keep the Aurora PostgreSQL fleet healthy across all data centers. — Handle Aurora configuration (parameters, replicas, failover, capacity) and cost work.

Зарплата не указана

Ищем сильного DevOps-инженера, который будет отвечать за инфраструктуру Orion: облачные и on-premise развёртывания, стабильность сервисов, CI/CD, мониторинг, безопасность и поддержку высоконагруженных AI-видеоаналитических систем. В работе будут Docker, PostgreSQL, RabbitMQ, GPU-серверы, VPN, видеопотоки и production-окружения клиентов. Обязательные требования: — Опыт DevOps / SRE / Infrastructure Engineer от 3 лет. — Уверенное администрирование Linux: troubleshooting, networking, systemd, package management. — Сети: TCP/IP, DNS, load balancing, firewall, VPN, reverse proxy; умение диагностировать потери пакетов, пропускную способность и узкие места. — Практический опыт с AWS, GCP, Azure или Yandex Cloud. — Docker: Dockerfile, multi-stage builds, docker-compose, оптимизация и безопасность образов. — Terraform и Ansible. — Prometheus, Grafana, логирование и алертинг. — OpenTelemetry: collectors и pipeline traces / metrics / logs. — PostgreSQL + Patroni: репликация, failover, backup, performance tuning. — RabbitMQ: очереди, exchanges, кластеризация, мониторинг. — Nginx: reverse proxy, SSL/TLS, load balancing, rate limiting, caching. — GitLab CI/CD. — Keycloak, FreeIPA и HashiCorp Vault. Будет плюсом: — WireGuard или Amnezia VPN. — NVIDIA GPU: драйверы, CUDA, мониторинг и контейнеризация. — Kubernetes, Helm, Ingress, operators и troubleshooting. — Bash/Python-скрипты. — Security best practices: least privilege, CIS benchmarks, secrets rotation. — Опыт high-load и high-availability систем. — Умение писать небольшие инфраструктурные утилиты с использованием AI-агентов.

2 000 – 3 000 $

About KPI Solutions: KPI Solutions is a national supply chain consulting and warehouse automation systems integrator, formed in 2021 by merging Kuecker Logistics Group, PULSE Integration, and QC Software. The company specializes in material handling integration and delivers engineered solutions combining automated technologies (MHE, robotics, conveyor, ASRS, AMR/AGV) with intelligent warehouse execution software to optimize productivity and fulfillment speed. Position Summary: The Software Deployment Engineer I/II is an individual contributor responsible for end-to-end delivery, configuration, installation, and support of Kommand warehouse execution/control systems and related material handling hardware such as pick-to-light, overhead illuminators, AutoStore, and T-sort integrations. The role includes project-level system configuration, commissioning, installation, upgrades, and live troubleshooting independently across on-site and remote/office phases. This role consolidates hardware installation and commissioning functions previously done by a dedicated Systems Integration & Commissioning team. Key Responsibilities: On-Site Delivery: — Lead software commissioning of Kommand and peripheral hardware systems at customer sites as primary technical owner. — Full-scope installation of pick-to-light and overhead illuminator systems including wiring, physical installation, configuration, and functional testing. — Conduct Installation Qualification (IQ) and User Acceptance Testing (UAT) with formal documentation and customer sign-off. — Sole owner of Kommand and system-level troubleshooting for live production issues during on-site engagements. Remote / Office Delivery: — Independently deliver new Kommand installations including application pre-configuration, database scripting, and pre-deployment testing. — Deliver Kommand version upgrades including SSDT schema comparisons, version control, local pre-install testing, and customer coordination. — Perform production upgrade execution after business hours to minimize downtime. — Work on DEV, QA, and Sandbox environments during business hours. — Validate, diagnose, and remediate defects, escalating rarely. — Participate in on-call rotation covering Kommand, AutoStore, and T-sort system escalations. — Provide post-go-live support including system migrations, integration testing with ERP/WMS platforms (e.g., SAP/WMS), and multi-site rollout support. Project Configuration & Deployment: — Gather Kommand configurations and system parameters for projects. — Translate Business Requirements Document and customer conversations into system settings, network spreadsheets, and parameters. — Educate clients on host interface use. — Configure Kommand sandbox and production environments for customer testing and go-live. — Assist with training on new features. Scope & Independence: — Sole owner of critical workstreams including new installations, upgrades, and live troubleshooting. — Requires judgment and technical depth to manage customer-facing delivery, testing, and sign-off without dedicated support. Requirements: — Experience commissioning warehouse execution/control software and hardware peripherals. — Working knowledge of SQL Server environments including SSDT schema comparison and version control. — Experience with formal software testing methodologies (IQ/UAT) including documentation and customer sign-off. — Ability to diagnose, troubleshoot, and resolve live production issues under time pressure. — Comfort or willingness to perform hands-on installation work for pick-to-light and overhead illumination systems. — Willingness to work after hours and participate in on-call rotation. — Ability to translate business requirements into structured system configuration. — Strong customer-facing communication skills. Preferred Qualifications: — Experience with AutoStore and/or T-sort systems. — Experience with ERP/WMS integration testing (e.g., SAP). — Background in material handling, warehouse automation, or industrial controls. What we Offer: — Medical, Dental, Vision Insurance — Health Care Concierge Service — 401(k) Retirement Plan (Pre-tax & Roth) — Company paid Basic Life Insurance, Short-Term and Long-Term Disability — Voluntary Life & AD&D Insurance — Voluntary Accident, Critical Illness & Hospital Indemnity Insurance — Pet Insurance — Milk Stork Program — Wellness Program with gift card redemption and challenges — Paid Time Off (Vacation, Sick & 10 Holidays) — Training & Development Equal Employment Opportunity statement included.

Garner Health is a healthcare technology startup focused on reducing employee health insurance costs for large companies by transforming the U.S. healthcare system using proprietary clinical metrics and AI. About the role: We are seeking a Senior Site Reliability Engineer to own the reliability, performance, and resilience of the cloud infrastructure powering Garner’s products and AI/ML workloads. This role is part of the Platform Engineering team and involves defining and upholding SLOs, leading incident response, and driving automation and standards to enable faster and more reliable shipping by engineers. The role emphasizes automation-first approaches using AI tools to convert manual operational work into monitored, hands-free processes. Responsibilities: — Own end-to-end reliability, performance, and resilience of cloud environments (AWS, Kubernetes), including AI/ML workloads — Define, measure, and uphold SLOs across critical services — Lead incident response, participate in on-call rotation, conduct root cause analysis, and review infrastructure changes — Build and maintain monitoring, alerting, and observability systems — Translate scaling requirements into automated infrastructure-as-code deliverables using Terraform — Identify and implement cost-efficiency and performance improvements across the stack — Reduce operational toil and tech debt through AI-driven automation — Build and maintain deployment and observability standards to empower engineering teams — Ensure infrastructure and operations comply with security and HIPAA requirements Requirements: — 4+ years of hands-on experience operating production cloud infrastructure at scale in SRE, DevOps, or platform engineering roles — Deep expertise with Kubernetes and Terraform in cloud-first environments (AWS preferred) — Strong experience with production observability: defining SLOs, monitoring, alerting, incident response, and blameless post-incident reviews — Strong software engineering skills in Python or Go applied to infrastructure automation; experience with Kubernetes APIs is a plus — Experience optimizing cloud cost and performance across compute, storage, and networking — Experience supporting AI/ML or data-intensive workloads in production is a plus — Experience in security-conscious or regulated environments (HIPAA, SOC 2) is a plus — Familiarity or strong motivation to use AI tools (e.g., Claude) for engineering and operations workflows — Commitment to high performance, accountability, and authentic feedback Technologies used: AWS, Kubernetes, Terraform, Istio, Python, Go, TypeScript, Postgres, NATS, Datadog, GitLab Additional information: — Remote position with occasional travel to NYC headquarters — No visa sponsorship available — Compensation range: $191,000 - $226,000 per year plus equity and benefits including flexible PTO, medical/dental/vision plans, 401(k) with company match, flexible spending accounts, and Teladoc Health — Equal Employment Opportunity employer committed to diversity and accommodations for disabilities

Lithic is a modern card issuing and processing platform serving over 100 clients including fintechs and platforms for disbursements and spend management. The company is hiring a Senior Software Engineer for the Product Platform team responsible for the foundational API layer used by all Lithic products. The team focuses on API Gateway, Events Platform, API key management and authorization, audit logging, and API norms and versioning strategy. Задачи: — Write reliable, secure, and scalable code for Lithic's product platform with minimal technical debt — Improve system reliability within the team's scope and participate in on-call rotation — Own projects from planning to launch, including API key management, reliability, audit logging, and search, keeping stakeholders informed — Lead efforts to improve systems and processes within the team Требования: — 4+ years of experience building production backend systems, ideally including public-facing APIs at scale — Experience or desire to learn Rust; ability to understand systems written in Python and Java — Interest and experience in leveraging AI tools to enhance productivity — Ability to navigate ambiguity, align diverse perspectives, and drive practical solutions — Experience with API design fundamentals and product thinking including versioning, backward compatibility, schema-driven development, and customer perspective tradeoffs — Comfort designing systems from scratch and owning end-to-end product development — Strong written communication skills and experience working in a remote, asynchronous team across time zones Условия: — Remote position for candidates located in USA, Canada (Ontario or British Columbia), Netherlands, Poland, or Czech Republic; no visa sponsorship — Annual salary range $160,000 to $200,000 plus equity, adjusted by experience during interview — Benefits for full-time US employees include unlimited PTO, 12-weeks fully paid parental leave, 4-week fully paid sabbatical after 5 years, work from anywhere 4 weeks per year, 3% cashback on card purchases, health/vision/dental insurance with HSA match, 401(k) match, voluntary life insurance and STD/LTD — NYC-based employees work from SoHo office three days a week with commuter benefits and catered lunch on Tuesdays and Thursdays

160 000 – 200 000 $

Lithic is a modern card issuing and processing platform serving over 100 clients including fintechs and platforms for disbursements and spend management. The company is hiring a Senior Software Engineer for the Product Platform team responsible for the foundational API layer used by all Lithic products. The team focuses on API Gateway, Events Platform, API key management and authorization, audit logging, and API norms and versioning strategy. Задачи: — Write reliable, secure, and scalable code for Lithic's product platform with minimal technical debt — Improve system reliability within the team's scope and participate in on-call rotation — Own projects from planning to launch, including API key management, reliability, audit logging, and search, keeping stakeholders informed — Lead efforts to improve systems and processes within the team Требования: — 4+ years of experience building production backend systems, ideally including public-facing APIs at scale — Experience or desire to learn Rust; ability to understand systems written in Python and Java — Interest and experience in leveraging AI tools to enhance productivity — Ability to navigate ambiguity, align diverse perspectives, and drive practical solutions — Experience with API design fundamentals and product thinking including versioning, backward compatibility, schema-driven development, and customer perspective tradeoffs — Comfort designing systems from scratch and owning end-to-end product development — Strong written communication skills and experience working in a remote, asynchronous team across time zones Условия: — Remote position for candidates located in USA, Canada (Ontario or British Columbia), Netherlands, Poland, or Czech Republic; no visa sponsorship — Annual salary range $160,000 to $200,000 plus equity, adjusted by experience during interview — Benefits for full-time US employees include unlimited PTO, 12-weeks fully paid parental leave, 4-week fully paid sabbatical after 5 years, work from anywhere 4 weeks per year, 3% cashback on card purchases, health/vision/dental insurance with HSA match, 401(k) match, voluntary life insurance and STD/LTD — NYC-based employees work from SoHo office three days a week with commuter benefits and catered lunch on Tuesdays and Thursdays

160 000 – 200 000 $