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Location: Cairo, Egypt Workplace: remote To be added Key Responsibilities Moderation system monitoring Blocking users who violate the rules of the service Removing inappropriate content (Adult Nudity, Illegal Goods, Bullying, Harassment, Hate Speech, etc.) Keeping track of inappropriate orders in Google Sheets as required Compiling a list of words for censorship Conducting labeling of various datasets Other relevant tasks as required Skills, Knowledge and Expertise Arabic Language: Native English: B1 (preferable) PC knowledge: confident user Strong cultural background

Location: Cairo, Egypt Workplace: onsite To be added Key Responsibilities Moderation system monitoring Blocking users who violate the rules of the service Removing inappropriate content (Adult Nudity, Illegal Goods, Bullying, Harassment, Hate Speech, etc.) Keeping track of inappropriate orders in Google Sheets as required Compiling a list of words for censorship Conducting labeling of various datasets Other relevant tasks as required Skills, Knowledge and Expertise Arabic Language: Native English: B1 (preferable) PC knowledge: confident user Strong cultural background

Location: United States Workplace: Remote We’re looking for a Sr. Manager of Order-to-Cash (OTC) to own and evolve our billing and collections function as ClickHouse continues to scale. This leader will ensure the integrity, accuracy, and compliance of our billing, collections, and revenue reporting as we prepare for public-company readiness. You’ll work cross-functionally with Revenue Accounting, Sales, Legal, FP&A, and other operations teams to build scalable processes and workflows. What You’ll Be Doing - Establish the operating model, processes, controls, and team structure for a scalable Order-to-Cash function. Hire, develop, and lead the team as the business grows. - Establish policies and guidelines for pay-as-you-go and commit billing models, invoice adjustments, collections strategy, and billing systems change management. - Act as the subject matter expert (SME) for new product/process introduction (NPI) initiatives, including changes to current billing processes and systems. - Own the billing systems tech stack that maps metered usage to contract entitlements and billable usage, in partnership with our Billing Engineering and Finance Systems teams. Drive system and process improvements, including AI adoption, automation initiatives, and integrations to streamline workflows. - Maintain strong AR health through proactive aging reviews, collections coordination with the sales team, and timely resolution of billing inquiries. - Support monthly accounting close activities including reviewing contracts, reconciliations, usage trends, invoice trends, AR write-offs, and analytics. - Support external audit activities and manage PBC requests related to OTC. What You Bring Along - 8+ years of progressive order-to-cash and billing operations experience, including 5+ years focused on billing and collections in a SaaS or technology company. - Experience with automation tools and ERP systems (e.g., NetSuite, Stripe, Salesforce CPQ). - Experience with marketplace platforms (e.g. AWS, Azure, GCP) and reports. - Strong analytical and problem-solving skills, with the ability to interpret complex contracts and data sets. - Excellent organizational skills and attention to detail, with a focus on accuracy and completeness. - Effective communicator with the ability to collaborate cross-functionally and present financial insights clearly. - Experience in designing and maintaining internal controls and documentation to support audit readiness and SOX compliance. #LI-remote PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: New York, NY Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business. This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it. Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it. This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it. WHAT YOU'LL DO - Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow - Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones - Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them - Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after - Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand - Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose - Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice - Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product - Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit - Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy WHAT WE'RE LOOKING FOR - 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one - Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly - Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business - Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why - Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast - A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now - The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority - Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback NICE TO HAVE - SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog - Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash - Audit prep or SOX readiness experience Compensation: $155,000 - $185,000 salary + options Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: San Francisco, CA Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business. This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it. Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it. This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it. WHAT YOU'LL DO - Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow - Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones - Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them - Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after - Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand - Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose - Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice - Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product - Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit - Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy WHAT WE'RE LOOKING FOR - 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one - Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly - Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business - Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why - Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast - A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now - The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority - Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback NICE TO HAVE - SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog - Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash - Audit prep or SOX readiness experience Compensation: $155,000 - $185,000 salary + options Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Order Management sits at the center of how Figma turns contracts into revenue — every deal our Sales team closes passes through this team before it's invoiced. As part of the Revenue Operations team within Accounting, we own order form review, invoicing, and billing support for Sales and Support for a global customer base. As Figma grows, we're building the order-to-cash process for what comes next, and this role is a builder's seat: you'll take on our most complex orders while helping shape how orders get processed, reviewed, and automated as we scale. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Own the order process end to end — from contract review and order entry through to invoicing — processing orders accurately and within SLA, including our most complex work with validation for completeness, accuracy and policy compliance Serve as a go-to resource for Sales and Support on billing and invoicing questions, and partner with cross functional partners to investigate discrepancies and booking blockers across systems — following up to conclusion Detail-review routine orders processed by other analysts and our BPO partners, identifying error patterns and driving them to resolution Play a key role in UAT for new products, SKUs, pricing models, and billing system releases — writing and executing test scripts, running end-to-end tests from order through billing, documenting bugs clearly, and working with cross functional partners to resolve Support month-end and quarter-end close, including reconciliations, accruals, and data integrity across systems, while maintaining SOX controls, audit documentation, and the SOPs and test cases your areas run on Take ownership of ad-hoc projects related to process improvement, system upgrades, or controls enhancements across the order-to-cash lifecycle We'd love to hear from you if you have: 3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe Clear understanding of how order entry decisions flow downstream into billing and revenue Advanced Excel and Google Sheets skills — pivots, XLOOKUP, reconciling large datasets across systems — and comfort with data query tools Exceptional attention to detail and a track record of producing quality work under quarter-end pressure, with excellent written and verbal communication across finance and non-finance audiences At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. For non-exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full‑time employees. Accrued PTO may be used for vacation or personal time, subject to company policy and manager approval. In addition, the company provides 10 paid sick days annually for non-exempt full-time employees. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Hourly Base Pay Range: $50.50 — $73.60 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Lisbon, Portugal Joom is a global cross-border marketplace where millions can find anything they want at fair prices. Joom helps consumers to make shopping easy and entertaining and provides access to interesting and unique goods from around the world. Joom is one of the key businesses of Joom Group, an international group of tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: JoomPro, the first and only end-to-end cross-border B2B marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products. We’re looking for an analyst for Order Experience – the area responsible for the user experience from the moment an order is placed: payment and the user’s journey in the app after purchase. Here, analytics directly affects both the user experience and the business economics: how easy it is to pay for a purchase, how quickly a customer’s issue gets resolved, and how much that resolution costs the company. You’ll work with the Product, Payments, Billing, and Support teams: together with managers, engineers, support specialists, and the finance team, you’ll identify opportunities for improvement, test hypotheses, and see them through to implementation. To do this, we have a mature internal A/B testing platform, a set of MCP tools and AI agents for analytical tasks, high-quality data in BigQuery and Spark, and transparent data preparation processes built on Airflow and dbt. This role is a great fit for someone who enjoys proactively proposing changes, taking part in setting priorities, and seeing the results of their work in the product and in business metrics. Responsibilities Improving checkout and the post-purchase experience. Identifying the reasons that prevent users from completing payment, and testing hypotheses that make this journey simpler Developing AI support. Working with the team to improve AI Chat: finding scenarios for automation, and assessing the quality of user problem resolution and the impact on the business Improving the support contact experience. Researching the user journey from ticket creation to problem resolution, agent performance, and refund decision-making Increasing operational efficiency. Forecasting support workload, improving the automatic refund model, and finding opportunities to reduce costs while maintaining service quality Designing and analyzing A/B tests. Helping teams choose metrics and experiment designs, interpret results, and automate analysis. Developing the metrics system. Making payments, billing, and support metrics clear and useful for decision-making, and investigating changes and anomalies Influencing team priorities. Identifying growth opportunities, estimating the potential impact of initiatives, and helping decide where it’s worth investing time Enabling teams to work with data independently. Preparing data for AI tools and automating repetitive analysis so that colleagues can answer basic questions on their own Requirements Strong SQL and Python skills for data analysis and automation A solid understanding of mathematical statistics and hands-on experience with A/B testing – from forming a hypothesis to drawing conclusions and making recommendations Experience applying AI in analytical work: the ability to integrate it into everyday tasks, verify its outputs, and find new opportunities for automation Independence and an interest in the business: the ability to dig into a problem, propose hypotheses, and connect analysis results to a specific decision The ability to explain complex topics clearly to colleagues with different backgrounds — from engineers to support, finance, and legal specialists The ability to manage work for multiple stakeholders: making priorities transparent, agreeing on scope and timelines, and justifiably deprioritizing less important tasks Preferred Experience in e-commerce, payments, support, or operations automation Building your own AI tools and agents for data analysis We offer Compensation package: base salary and performance-based bonuses Office-first: flexible hours with a possibility to work remotely 52 days per year Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave Relocation Support: full assistance for a smooth relocation for the employees and their family AI-first approach: licenses and access to a wide range of AI tools Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work Before applying for the above position please review our Candidate Privacy Notice here . By responding to the vacancy, you acknowledge that you have read our Privacy notice.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO You'll own the operational backbone that connects what we sell to what we bill: turning executed contracts and agent usage into accurate bookings and reports, and turning the data behind both into critical insights the business acts on. This role sits at the center of the company’s business model and works across Sales, Finance, Legal, Pricing, GTM Systems, and Agent Development. Own Order Management across the Customer Lifecycle - Own the path from signature to booking: build, verify, and book quotes across the customer lifecycle, capturing all critical commercial terms - Collaborate across GTM Operations, Finance, and Sales Compensation to ensure bookings flow accurately into all downstream systems and reporting - Leverage and spearhead order management guides and best practices, influencing policies and processes as new terms and products emerge Accelerate usage tracking and reporting - Partner with Agent Development to set up, verify, and maintain outcome-based usage tracking across agents - Run the monthly consumption reporting and billing cycle for our growing customer base, delivering key reports to the company and to the Customer - Serve as the owner for usage questions from customers, Sales, and Agent Development Support our Deal Operations and Velocity - Draft, review, and execute order forms, working with our Pricing team to align on commercial negotiation, deal forecast, and downstream operability - Partner with Sales, Legal, Pricing, and Finance across the deal lifecycle to execute deals cleanly and drive scalability over time Build the Operational Machine with us - Continuously identify repetitive processes across the order management lifecycle and collaborate across the Go-to-Market Operations team to automate and scale them - Work with Revenue Operations and GTM systems to define billing processes and policies for new products and pricing models - Ramp from running standard processes to owning complex and ambiguous scenarios WHAT YOU’LL BRING - 2–4 years in deal desk, order management, billing operations, or revenue operations at a B2B SaaS company - Experience owning an operational booking and/or billing queue end-to-end with high accuracy against monthly deadlines - Experience with CRMs (e.g., Salesforce) and a CPQ or billing system; comfortable reading a contract and translating terms into system fields - Strong attention to detail and clear written communication skills to collaborate with Sales, Finance, Legal, and customers - Ability to identify areas for improvement and build solutions using AI tooling - Based in San Francisco and able to work in-office with the team EVEN BETTER… - Experience with usage-based billing (commitments, overages, credits, true-ups) - Familiarity with Quoting and Contract Lifecycle Management tools - SQL or spreadsheet modeling skills - Exposure to sales compensation, revenue recognition, or partner and reseller billing - Experience at a high-growth company where you helped stand up a process from scratch OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: USA - New York From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on both companies' strengths while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Pricing & Order Operations Analyst to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support. You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk. Reporting & Prioritization Reports to the Order Operations & Monetization lead, Jamie Calkins. The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting. The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work . This is a hybrid role, 1-2 days in the office. Technologies You’ll Use Salesforce CPQ Jira Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake Notion Metronome Hex What You’ll Do Pricing Operations & QTC Support Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows. Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution. Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows. Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior. Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria. UAT & Testing Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented. Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps. Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management. Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process. Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes. Order Operations Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff. Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems. Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution. Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner. Skills We’re Looking For 2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes. Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly. Strong attention to detail and comfort performing structured, repeatable testing work. Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary. Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences. A proactive, organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk with minimal oversight. Bonus Skills​ Exposure to Revenue Recognition or Professional Services systems and processes. #LI-REMOTE #LI-MM1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. New York Pay Range $119,641 — $143,575 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Oakland, California, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on both companies' strengths while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Pricing & Order Operations Analyst to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support. You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk. Reporting & Prioritization Reports to the Order Operations & Monetization lead, Jamie Calkins. The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting. The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work. This is a hybrid role, 1-2 days in the office. Technologies You’ll Use Salesforce CPQ Jira Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake Notion Metronome Hex What You’ll Do Pricing Operations & QTC Support Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows. Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution. Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows. Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior. Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria. UAT & Testing Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented. Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps. Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management. Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process. Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes. Order Operations Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff. Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems. Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution. Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner. Skills We’re Looking For 2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes. Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly. Strong attention to detail and comfort performing structured, repeatable testing work. Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary. Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences. A proactive and organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk without heavy oversight. Bonus Skills​ Exposure to Revenue Recognition or Professional Services systems and processes. #LI-REMOTE #LI-MM1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Oakland Pay Range $119,641 — $143,575 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: USA - Austin (dbt) From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on both companies' strengths while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Pricing & Order Operations Analyst to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support. You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk. Reporting & Prioritization Reports to the Order Operations & Monetization lead, Jamie Calkins. The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting. The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work. This is a hybrid role, 1-2 days in the office. Technologies You’ll Use Salesforce CPQ Jira Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake Notion Metronome Hex What You’ll Do Pricing Operations & QTC Support Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows. Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution. Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows. Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior. Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria. UAT & Testing Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented. Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps. Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management. Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process. Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes. Order Operations Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff. Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems. Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution. Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner. Skills We’re Looking For 2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes. Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly. Strong attention to detail and comfort performing structured, repeatable testing work. Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary. Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences. A proactive, organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk with minimal oversight. Bonus Skills​ Exposure to Revenue Recognition or Professional Services systems and processes. #LI-REMOTE #LI-MM1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range $104,036 — $124,848 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Denver, Colorado, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on both companies' strengths while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Pricing & Order Operations Analyst to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support. You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk. Reporting & Prioritization Reports to the Order Operations & Monetization lead, Jamie Calkins. The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting. The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work. This is a hybrid role, 1-2 days in the office. Technologies You’ll Use Salesforce CPQ Jira Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake Notion Metronome Hex What You’ll Do Pricing Operations & QTC Support Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows. Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution. Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows. Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior. Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria. UAT & Testing Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented. Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps. Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management. Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process. Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes. Order Operations Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff. Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems. Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution. Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner. Skills We’re Looking For 2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes. Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly. Strong attention to detail and comfort performing structured, repeatable testing work. Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary. Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences. A proactive, organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk with minimal oversight. Bonus Skills​ Exposure to Revenue Recognition or Professional Services systems and processes. #LI-REMOTE #LI-MM1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Denver Pay Range $104,036 — $124,848 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Ireland About the Job: As the Order Management Specialist, you will ensure that system inputs are complete and accurate, orders are processed in a timely manner, work with the Deal Desk and Internal Systems team to resolve issues, and ensure accounts are provisioned. You will have excellent attention to detail, solve problems, and ability to multi task. Responsibilities: Order & Opportunity Review Review opportunities in Salesforce to ensure completeness and accuracy prior to downstream processing into NetSuite, validating pricing, product/SKU alignment, contract terms, and required fields. Review Annual Recurring Revenue (ARR) on opportunities to confirm accuracy and alignment with contract terms and pricing before deals proceed through the order-to-cash cycle. Create and monitor indirect sales orders via AWS Marketplace. Work with AWS Support to resolve any offer issues or errors. Identify, troubleshoot, and resolve data discrepancies or missing information before orders progress through the order-to-cash cycle. Serve as a quality checkpoint between deal closure and financial system entry, minimizing rework and downstream billing errors. Provisioning & Deal Documentation Review and approve provisioning details to ensure customer setup aligns with the terms of the executed agreement. Partner with Sales, Customer Success, and Deal Management to confirm that all required documentation (order forms, amendments, approvals, contracts) is complete, accurate, and obtained prior to processing. Act as a point of escalation for missing or inconsistent deal documentation, coordinating resolution across stakeholders. Systems & CPQ Administration Work closely with the internal systems/IT team to ensure Salesforce CPQ configurations (pricing rules, product bundles, approval workflows) remain accurate and up to date. Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes, flagging issues that could impact order accuracy or revenue processing. Contribute to continuous improvement of order-to-cash tools, workflows, and controls. Revenue Recognition & Compliance Apply a working understanding of ASC 606 principles when reviewing deal structures, contract terms, and provisioning to flag potential revenue recognition considerations. Support Finance/Accounting during month-end and quarter-end close by ensuring orders and documentation are audit-ready. Help maintain internal controls around deal review, approval, and order processing. Cross-Functional Partnership Act as a trusted liaison between Sales, Customer Success, Deal Management, Finance, and Systems teams to keep the order-to-cash process moving efficiently. Provide guidance and training to Sales and Customer Success on Salesforce, CPQ, and documentation requirements. Report on order accuracy, cycle times, and recurring issues, and recommend process improvements. Qualifications: Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience. 4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role, ideally in a B2B SaaS environment. Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems); experience with NetSuite and AWS Marketplace strongly preferred Working understanding of ASC 606 revenue recognition principles as they apply to SaaS/subscription contracts. Strong attention to detail and comfort working with high volumes of orders, especially during month-end/quarter-end close. Excellent cross-functional communication skills, with proven ability to partner effectively with Sales, Customer Success, Deal Management, Finance, and IT/Systems teams. Analytical mindset with strong Excel skills; experience with reporting/dashboard tools (e.g., Tableau) a plus. Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment. Nice to Have Experience supporting Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows. Familiarity with contract lifecycle management (CLM) tools (e.g., Ironclad, DocuSign CLM). Prior experience contributing to systems testing, UAT, or process documentation for order management tools. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: India About the Job: As the Order Management Specialist, you will ensure that system inputs are complete and accurate, orders are processed in a timely manner, work with the Deal Desk and Internal Systems team to resolve issues, and ensure accounts are provisioned. You will have excellent attention to detail, solve problems, and ability to multi task. Responsibilities: Order & Opportunity Review Review opportunities in Salesforce to ensure completeness and accuracy prior to downstream processing into NetSuite, validating pricing, product/SKU alignment, contract terms, and required fields. Review Annual Recurring Revenue (ARR) on opportunities to confirm accuracy and alignment with contract terms and pricing before deals proceed through the order-to-cash cycle. Create and monitor indirect sales orders via AWS Marketplace. Work with AWS Support to resolve any offer issues or errors. Identify, troubleshoot, and resolve data discrepancies or missing information before orders progress through the order-to-cash cycle. Serve as a quality checkpoint between deal closure and financial system entry, minimizing rework and downstream billing errors. Provisioning & Deal Documentation Review and approve provisioning details to ensure customer setup aligns with the terms of the executed agreement. Partner with Sales, Customer Success, and Deal Management to confirm that all required documentation (order forms, amendments, approvals, contracts) is complete, accurate, and obtained prior to processing. Act as a point of escalation for missing or inconsistent deal documentation, coordinating resolution across stakeholders. Systems & CPQ Administration Work closely with the internal systems/IT team to ensure Salesforce CPQ configurations (pricing rules, product bundles, approval workflows) remain accurate and up to date. Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes, flagging issues that could impact order accuracy or revenue processing. Contribute to continuous improvement of order-to-cash tools, workflows, and controls. Revenue Recognition & Compliance Apply a working understanding of ASC 606 principles when reviewing deal structures, contract terms, and provisioning to flag potential revenue recognition considerations. Support Finance/Accounting during month-end and quarter-end close by ensuring orders and documentation are audit-ready. Help maintain internal controls around deal review, approval, and order processing. Cross-Functional Partnership Act as a trusted liaison between Sales, Customer Success, Deal Management, Finance, and Systems teams to keep the order-to-cash process moving efficiently. Provide guidance and training to Sales and Customer Success on Salesforce, CPQ, and documentation requirements. Report on order accuracy, cycle times, and recurring issues, and recommend process improvements. Qualifications: Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience. 4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role, ideally in a B2B SaaS environment. Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems); experience with NetSuite and AWS Marketplace strongly preferred Working understanding of ASC 606 revenue recognition principles as they apply to SaaS/subscription contracts. Strong attention to detail and comfort working with high volumes of orders, especially during month-end/quarter-end close. Excellent cross-functional communication skills, with proven ability to partner effectively with Sales, Customer Success, Deal Management, Finance, and IT/Systems teams. Analytical mindset with strong Excel skills; experience with reporting/dashboard tools (e.g., Tableau) a plus. Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment. Nice to Have Experience supporting Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows. Familiarity with contract lifecycle management (CLM) tools (e.g., Ironclad, DocuSign CLM). Prior experience contributing to systems testing, UAT, or process documentation for order management tools. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: Mexico; Argentina; Colombia; Honduras; Paraguay After-Sale (Order Support) LOCATION: Open to ALL LATAM Countries The Order Support Representative assists customers with order, shipping, return, cancellation, and delivery-related concerns. This role requires strong attention to detail, high comprehension, and accurate case management across multiple systems and trackers. Key Responsibilities: Respond to order-related inquiries through email, live chat, and outbound calls when needed. Process address changes, cancellations, returns, and refunds according to company policies. Investigate lost, delayed, damaged, or incorrectly delivered packages. Coordinate with fulfillment partners and carriers, including ShipBob and PNP Line. Create reshipment orders in Shopify when approved. Update order records across Shopify, Gorgias, and internal trackers. Use Google Sheets to maintain and manage order claims, and escalation trackers. Escalate complex or unresolved cases to Operations or the appropriate support team. Support other mini-teams during BFCM and peak periods as assigned. Qualifications: Previous e-commerce customer service experience is required. Experience handling order, shipping, return, and refund concerns is required. Proficiency in Google Sheets and experience managing trackers. Strong reading comprehension, problem-solving, and communication skills. Highly organized, detail-oriented, and accurate. Able to manage multiple cases and follow detailed processes in a fast-paced environment.

Location: Bengaluru, Karnataka, India, APAC From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We are seeking a Senior Order Management Analyst to join our Revenue Operations team in Bengaluru. In this role, you will lead the operational reporting, data visualization, and governance frameworks for our global Order Management function. You will build and maintain real-time operational dashboards (Looker, Salesforce, NetSuite, Google Workspace), track team SLAs, govern exception queues, and ensure clean data flows across our Quote-to-Cash (QTC) ecosystem. You will work closely with our US-based OM Lead in Oakland, India-based OM Analysts, Deal Desk, Revenue Accounting, and Systems Engineering. This is a full-time position based in the Bengaluru . Candidates must reside within commuting distance of our Bengaluru office and be available to attend in-person meetings and company events as needed. This position requires working outside of normal India business hours to support global business operations. The expected working hours for this role will be 9:30 PM to 5:30 AM IST . Technologies You’ll Use Salesforce CPQ, NetSuite, Celigo, Looker / Power BI, Jira, Google Sheets (Advanced), Avalara, Zendesk, claude, chatgpt, gemini, Salesforce Billing What You’ll Do Reporting & Dashboard Ownership: Build, maintain, and own global Order Operations dashboards in Looker, Salesforce, and Google Sheets to track bookings QA, order cycle times, error trends, and SLA performance. Status & Exception Queue Governance: Manage daily triage of blocked sales orders, integration errors (Celigo/NetSuite), and amendment backlogs; drive root-cause resolution across cross-functional teams. Order Validation & Deal Review: Conduct final reviews of complex, closed/won opportunities in Salesforce CPQ for policy compliance, pricing accuracy, contract terms, and revenue recognition alignment. Process Standardization & SOPs: Maintain and refine test cases, validation runbooks, exception handling playbooks, and SOPs as operations transition from offshore BPO partners. Automation & System Health: Partner with Systems Engineering to monitor order flow sync health across systems, execute UAT testing for new product/SKU releases, and provide data-driven feedback to tune validation rules. Cross-Functional Collaboration: Serve as the primary regional escalation point for Deal Desk, Sales, Legal, and Billing to resolve booking blockers and ensure audit-ready controls. Skills We’re Looking For 6+ years of hands-on experience in SaaS Order Management, Deal Desk, or Revenue Operations. Advanced proficiency in Salesforce CPQ and NetSuite ERP. Proven experience building operational dashboards and reports using Looker, Power BI, Tableau, or Salesforce Analytics . Demonstrated capability in analyzing QTC metrics (e.g., error rates, processing SLAs, queue backlogs) to drive process improvements. Strong understanding of subscription billing models (proration, co-terming, usage, renewals) and SOX control frameworks. Exceptional written and verbal communication skills for cross-time-zone collaboration. Optional (Bonus Skills)​ Basic SQL or data querying skills to extract and reconcile transactional data. Prior experience leading process transitions or knowledge transfer (KT) programs from offshore BPO teams. Exposure to middleware integration tools (e.g., Celigo). #LI-Hybrid #LI-DB1 Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Boston, Massachusetts, United States We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Hasbro is building the next generation of digital capabilities, with S/4HANA at the core of our global transformation. We are seeking a Senior Order-to-Cash Functional Lead to own and advance our S/4HANA OTC landscape. This role is not transitional; it is designed for a leader who will define future-ready processes, drive standardization, and shape how we deliver exceptional customer, retail, and partner experiences worldwide. You will serve as the primary strategist and design authority for OTC business processes, ensuring they leverage modern S/4HANA functionality and align with Hasbro’s evolving digital, D2C, and B2B strategies. What You’ll Lead Act as the global owner for S/4HANA OTC processes, championing adoption of standard capabilities over legacy ECC approaches. Define and maintain global OTC process standards, policies, and best-practice designs. Drive continuous improvement across order management, pricing, ATP, delivery execution, billing, and credit management. Support Hasbro’s global digital roadmap across Direct-to-Consumer and Business-to-Business channels. Solution Design & Delivery Translate business strategies into scalable, S/4HANA-native OTC solutions. Lead functional design sessions, model future-state processes, and educate stakeholders on S/4 capabilities. Oversee configuration, enhancements, and testing activities, ensuring high-quality delivery. Coordinate User Acceptance Testing for OTC initiatives. Cross-Functional Collaboration Partner with Finance, Materials Management, Inventory Management, Warehouse Management, and Procurement to deliver fully integrated end-to-end OTC processes. Guide external consultants, developers, and internal teams to ensure solutions align with S/4HANA standards. Support integrations using IDoc, BAPI, ALE, and SAP Integration Suite in scalable, cloud-aware patterns. Governance & Documentation Maintain process documentation, training materials, and functional specifications. Contribute to IT governance, ensuring consistent development practices, quality standards, and methodology adherence. What You Bring 5+ years of SAP SD configuration and functional solution design experience, with direct S/4HANA exposure strongly preferred. Strong understanding of the Order-to-Cash lifecycle and the ability to articulate S/4HANA advantages and simplification concepts. Expertise in S/4HANA Sales & Distribution including order management, pricing, ATP, delivery processing, billing innovations, and FSCM credit management. Experience designing integrated processes across Finance, MM, IM, WM, and Procurement. Working knowledge of S/4 architecture, Fiori UX, and embedded analytics. Ability to lead cross-functional teams and influence decisions across business and technology groups. Bachelor’s degree preferred or equivalent relevant experience. Why This Role Matters This position is a core contributor to Hasbro’s global digital transformation and is uniquely positioned to: Own and define future-ready OTC processes Drive adoption of S/4HANA-native capabilities Shape the enterprise-wide SAP roadmap Strengthen global operational excellence across D2C and B2B channels You will play a pivotal role in modernizing how Hasbro delivers products and experiences to customers around the world. We are an Equal Opportunity / Affirmative Action Employer Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator. The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Pay Range $107,800 — $161,700 USD Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Location: Najaf, Iraq Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. The Order Management Agent position in Najaf is an exciting one. The selected candidate will join the Operations Team to help Toters scale up operations and grow our customer base. We are looking for a multi-skilled candidate who is customer-service-oriented and possesses excellent communication and organizational skills. The selected individual will help Toters expand and manage the day-to-day operations while delivering an excellent customer experience. Responsibilities: Answer all inbound calls from customers and stores. Place orders over the phone from non-partner restaurants. Monitor order queue and any issues with orders and deliver necessary compensation to customers. Handle daily customer care emails, support messages, and calls. Meet the KPI targets for order fulfillment and service quality. Follow up on assigned orders with phone calls to Restaurants, Clients, and Drivers to ensure orders are received and being processed without any issues and addresses are accurate. Escalate any issues with orders, especially live orders that require administrator intervention, and use administrator capabilities in the system to re-assign orders to other Drivers if necessary. Handle and report daily issues with Drivers, including attendance, discipline, compensation. Channel market feedback to technology team to improve the Customer and Driver Apps. Requirements: B.S. or M.S. in Communications, Public Relations, or related field, or equivalent work experience. A responsible individual who is able to wear multiple hats to get the job done, from sitting behind a desk and performing analytical tasks, to delivering exceptional service to customers and following up with stores through phone calls and email. Fast learner, dynamic, and able to work well under pressure. Constant internet connectivity, with the ability to manage calls and communication channels 6 days a week, especially during dinner and lunch peak. Flexible and willing to work weekends and evening shifts. Also, note that you may be expected to work longer hours during the training period. Excellent communication skills in English and Arabic. Strong organization and management skills. Tech-savvy. Able to learn and use web tools.