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Location: Remote: West Coast US About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. About the Role: We are seeking a driven, high-energy individual who is passionate about new business acquisition and enterprise sales. As a Senior Enterprise Account Executive, you will be responsible for executing a strategic sales plan within your assigned territory, focusing on revenue growth and new customer acquisition. This role offers the opportunity to work closely with cross-functional teams, including solution engineering (pre-sales), marketing, and professional services, to ensure customer satisfaction and long-term success. Key Responsibilities: Develop and execute a strategic territory plan targeting key organizations and applicable use cases to build a robust pipeline and achieve quarterly and annual sales objectives. Become an expert in our product offerings and industry solutions, delivering compelling demos, presentations, and proposals that clearly articulate business value. Leverage deep knowledge of the market to position our solutions as the best fit for customer needs, highlighting the advantages over competing technologies and approaches. Lead complex sales cycles with a solution-based approach, employing strategic selling strategies and tactics, including the Land & Expand model to grow accounts. Manage the full sales process from prospecting to closing, consistently securing new logos and expanding within existing accounts. Provide guidance and mentorship to Business Development Representatives (BDRs) and Field Marketing resources to align on target accounts and support pipeline development. Maintain accurate and up-to-date information within the CRM system, ensuring data integrity and adhering to forecasting guidelines. Develop strong partnerships with public cloud providers (AWS, Google, Microsoft Azure) and leverage these relationships to drive growth opportunities. What You Bring to the Role: 7+ years of proven success in enterprise software sales with a consistent track record of exceeding targets. Demonstrated experience managing complex sales processes within enterprise markets such as Data Warehousing, Business Intelligence, Data Science, AI/ML, or related fields. Proven ability to independently develop and close new client relationships while effectively managing long-term business engagements. Deep understanding of commercial open-source business models, including selling on-premise and cloud & SaaS hybrid solutions. Ability to craft and execute sales strategies tailored to specific industries, leveraging partner and Go-to-Market knowledge. Strong presentation, communication, and organizational skills with a knack for building strong business champions. Familiarity with sales methodologies such as MEDDIC, SPIN, or Challenger Sales, and experience working in a fast-paced, competitive market. Experience collaborating with cross-functional teams to deliver on customer expectations, including Pre-Sales, Marketing, Customer Success, and Field Engineering resources. Proven ability to build and nurture relationships with key decision-makers, including CTOs, IT leaders, and technical end users, while collaborating with Solution Architects, Professional Services, and Channel Partners. Preferred Qualifications: Experience selling complex technical solutions into enterprise markets, with a focus on subscription-based models and cloud deployments. Knowledge of graph technology, data management tools, or other advanced data-driven technologies. A Bachelor’s degree in a relevant field and proficiency in standard corporate productivity tools (Google Docs, Salesforce, MS Office). The annual on target earnings range for this position based in the United States is listed below. This range is an estimate, and the actual on target earnings may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range. In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence. Annual On Target Earnings Range $270,000 — $320,000 USD Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific , BT Group , Caterpillar , Cisco , Comcast , Department for Education UK , eBay , NBC News , Novo Nordisk , Worldline , and others . Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. Countless industry awards . Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com . ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a full-time remote opportunity. We are considering candidates from US and Canada only (EST time zone). The opportunity: Grafana Labs is building a native experimentation platform: a Grafana app that lets teams define A/B tests, connect them to feature flags and product telemetry, and get trustworthy, statistically sound answers about what their changes actually did. It started as a hackathon project and is now used by Grafana engineering and product teams in our internal environment to run real experiments. The next step is to make it a first-class product: one we rely on every day internally and, over time, one we offer to Grafana Cloud customers alongside Frontend Observability, Session Replay and our other user-experience capabilities. You'll join the Product Analytics team , a group of highly technical product analysts who help teams across Grafana understand how our products are used and run experiments on them. As the team's dedicated software engineer, you'll own the engineering of the experimentation app and have a lot of influence over where it goes. You'll partner closely with data scientists on the statistics, data engineers on event pipelines and the data warehouse, software engineers across Grafana on feature flags, Frontend Observability and the App Platform, and product stakeholders who rely on experiment results to make decisions. This is a hands-on engineering role that ships production code. It is not an analyst role. About the product: The experimentation app is built on the Grafana App Platform: Frontend: a TypeScript and React app plugin using @grafana/ui, plus a custom datasource plugin that powers experiment statistics panels. Backend: Go, built with the Grafana App SDK. Experiments are Kubernetes-style custom resources defined in CUE, with an operator, admission webhooks, and support for declarative, GitOps-style management. Feature flags: integration with OpenFeature and the OpenFeature Remote Evaluation Protocol (OFREP) , Grafana's multi-tenant feature toggle service, and an embedded GO Feature Flag evaluator. Statistics engine: a Bayesian analysis engine (TypeScript, with a Go port) that produces a direction-aware verdict per metric, probability to be best, credible intervals, expected loss and sample-size recommendations. Data: experiment exposure and outcome events flow from product instrumentation through RudderStack into BigQuery, or from Grafana Faro into Loki, and are queried live through Grafana datasources. AI: experiment authoring assisted by Grafana Assistant , which discovers relevant data and drafts the experiment configuration for a human to review. What You’ll be doing: Evolve the experimentation app from internal tool to product. Full ownership of features end to end across the React frontend and Go backend, from problem framing and design through rollout, measurement and iteration. Build the experimentation experience. Develop intuitive workflows for defining hypotheses, configuring experiments and metrics, managing their lifecycle, and exploring results. Make these experiences useful for product managers and analysts as well as engineers. Make instrumentation easier to adopt and trust . Evolve the experimentation SDK and its OpenFeature and Faro integrations. Help teams connect variant assignment, actual exposure, and outcome events with consistent identity and event contracts. Connect experiments to the rest of Grafana’s user-experience stack. Integrate with Grafana Faro and Frontend Observability so flag exposures and outcomes are captured automatically, and link experiment results to Session Replay and critical user journeys so teams can see why a variant won, not only that it won. Harden the statistics and analysis path. Work with our data analysts to extend the statistics engine, and make analysis scalable, cost-aware and correct. Examples include moving computation server-side, scheduled analysis, alerting on experiment health, and guardrails against misleading results. Use AI where it genuinely helps. Extend the Grafana Assistant integration for authoring, explaining and reporting on experiments. Raise the engineering bar. Mentor teammates, including analysts who contribute code, through code review, pairing and design docs. Write the architecture decision records (ADRs), docs and demos that help other teams adopt experimentation. Own what you ship. Take part in on-call for the services you build, and support the internal teams that run experiments on them. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups, always with strong code review and quality standards. You’ll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: We highly value people who are intellectually curious, default to transparency, have a strong bias towards action, and are kind and enjoy working as a team. Strong full-stack engineering experience. You’ve built and operated production web applications with TypeScript and React, and backend services in Go (or a similar language, with willingness to work in Go). You value maintainability, automated testing and secure development practices. Experience building an in-house platform or integrating existing experimentation and A/B testing platform (for example Statsig, Eppo, GrowthBook, Optimizely, LaunchDarkly experiments, or an in-house platform). Product and data intuition. You care whether what you shipped actually moved the needle, and you’re comfortable working with event data, SQL and data warehouses such as BigQuery. Technical ownership. You’ve delivered complex projects with minimal supervision, broken them into short feedback loops (analyze, design, ship an MVP, learn, iterate), and helped teammates work more effectively. Operational responsibility. You’ve been on call, supported software in production, and know how to make systems observable and debuggable. Pragmatic AI usage. You use AI coding tools thoughtfully, validate their output, and share practices that improve the team’s speed and quality. Clear communication. You can explain technical and statistical tradeoffs to engineers, analysts and product managers in a fully remote, asynchronous environment. Bonus Points For: Hands-on experience with feature flags and OpenFeature. A working understanding of experiment statistics: Bayesian or frequentist testing, sample sizing, variance reduction, and common pitfalls such as peeking and sample ratio mismatch. Experience with Kubernetes concepts: custom resources, operators, admission webhooks, GitOps. Experience building Grafana plugins or apps, or with the Grafana App SDK or Scenes. Familiarity with frontend observability and product analytics tooling, such as Grafana Faro, RUM, session replay, RudderStack or Segment. Open source contribution or maintainership. Experience as a user of Grafana, Prometheus, Loki or Tempo, whether at work or on a homelab. Compensation & Rewards: In US, the base compensation range for this role is USD $167,000 - $209,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Sweden (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applications from the UK, Ireland, Sweden, Spain and Germany. The opportunity: Grafana Labs is building a native experimentation platform: a Grafana app that lets teams define A/B tests, connect them to feature flags and product telemetry, and get trustworthy, statistically sound answers about what their changes actually did. It started as a hackathon project and is now used by Grafana engineering and product teams in our internal environment to run real experiments. The next step is to make it a first-class product: one we rely on every day internally and, over time, one we offer to Grafana Cloud customers alongside Frontend Observability, Session Replay and our other user-experience capabilities. You'll join the Product Analytics team , a group of highly technical product analysts who help teams across Grafana understand how our products are used and run experiments on them. As the team's dedicated software engineer, you'll own the engineering of the experimentation app and have a lot of influence over where it goes. You'll partner closely with data scientists on the statistics, data engineers on event pipelines and the data warehouse, software engineers across Grafana on feature flags, Frontend Observability and the App Platform, and product stakeholders who rely on experiment results to make decisions. This is a hands-on engineering role that ships production code. It is not an analyst role. About the product: The experimentation app is built on the Grafana App Platform: Frontend: a TypeScript and React app plugin using @grafana/ui, plus a custom datasource plugin that powers experiment statistics panels. Backend: Go, built with the Grafana App SDK. Experiments are Kubernetes-style custom resources defined in CUE, with an operator, admission webhooks, and support for declarative, GitOps-style management. Feature flags: integration with OpenFeature and the OpenFeature Remote Evaluation Protocol (OFREP) , Grafana's multi-tenant feature toggle service, and an embedded GO Feature Flag evaluator. Statistics engine: a Bayesian analysis engine (TypeScript, with a Go port) that produces a direction-aware verdict per metric, probability to be best, credible intervals, expected loss and sample-size recommendations. Data: experiment exposure and outcome events flow from product instrumentation through RudderStack into BigQuery, or from Grafana Faro into Loki, and are queried live through Grafana datasources. AI: experiment authoring assisted by Grafana Assistant , which discovers relevant data and drafts the experiment configuration for a human to review. What You’ll be doing: Evolve the experimentation app from internal tool to product. Full ownership of features end to end across the React frontend and Go backend, from problem framing and design through rollout, measurement and iteration. Build the experimentation experience. Develop intuitive workflows for defining hypotheses, configuring experiments and metrics, managing their lifecycle, and exploring results. Make these experiences useful for product managers and analysts as well as engineers. Make instrumentation easier to adopt and trust . Evolve the experimentation SDK and its OpenFeature and Faro integrations. Help teams connect variant assignment, actual exposure, and outcome events with consistent identity and event contracts. Connect experiments to the rest of Grafana’s user-experience stack. Integrate with Grafana Faro and Frontend Observability so flag exposures and outcomes are captured automatically, and link experiment results to Session Replay and critical user journeys so teams can see why a variant won, not only that it won. Harden the statistics and analysis path. Work with our data analysts to extend the statistics engine, and make analysis scalable, cost-aware and correct. Examples include moving computation server-side, scheduled analysis, alerting on experiment health, and guardrails against misleading results. Use AI where it genuinely helps. Extend the Grafana Assistant integration for authoring, explaining and reporting on experiments. Raise the engineering bar. Mentor teammates, including analysts who contribute code, through code review, pairing and design docs. Write the architecture decision records (ADRs), docs and demos that help other teams adopt experimentation. Own what you ship. Take part in on-call for the services you build, and support the internal teams that run experiments on them. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups, always with strong code review and quality standards. You’ll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: We highly value people who are intellectually curious, default to transparency, have a strong bias towards action, and are kind and enjoy working as a team. Strong full-stack engineering experience. You’ve built and operated production web applications with TypeScript and React, and backend services in Go (or a similar language, with willingness to work in Go). You value maintainability, automated testing and secure development practices. Experience building an in-house platform or integrating existing experimentation and A/B testing platform (for example Statsig, Eppo, GrowthBook, Optimizely, LaunchDarkly experiments, or an in-house platform). Product and data intuition. You care whether what you shipped actually moved the needle, and you’re comfortable working with event data, SQL and data warehouses such as BigQuery. Technical ownership. You’ve delivered complex projects with minimal supervision, broken them into short feedback loops (analyze, design, ship an MVP, learn, iterate), and helped teammates work more effectively. Operational responsibility. You’ve been on call, supported software in production, and know how to make systems observable and debuggable. Pragmatic AI usage. You use AI coding tools thoughtfully, validate their output, and share practices that improve the team’s speed and quality. Clear communication. You can explain technical and statistical tradeoffs to engineers, analysts and product managers in a fully remote, asynchronous environment. Bonus Points For: Hands-on experience with feature flags and OpenFeature. A working understanding of experiment statistics: Bayesian or frequentist testing, sample sizing, variance reduction, and common pitfalls such as peeking and sample ratio mismatch. Experience with Kubernetes concepts: custom resources, operators, admission webhooks, GitOps. Experience building Grafana plugins or apps, or with the Grafana App SDK or Scenes. Familiarity with frontend observability and product analytics tooling, such as Grafana Faro, RUM, session replay, RudderStack or Segment. Open source contribution or maintainership. Experience as a user of Grafana, Prometheus, Loki or Tempo, whether at work or on a homelab. Compensation & Rewards: In Sweden, the Base compensation range for this role is SEK 814,000 - SEK 1,017,000 .  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Germany (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applications from the UK, Ireland, Sweden, Spain and Germany. The opportunity: Grafana Labs is building a native experimentation platform: a Grafana app that lets teams define A/B tests, connect them to feature flags and product telemetry, and get trustworthy, statistically sound answers about what their changes actually did. It started as a hackathon project and is now used by Grafana engineering and product teams in our internal environment to run real experiments. The next step is to make it a first-class product: one we rely on every day internally and, over time, one we offer to Grafana Cloud customers alongside Frontend Observability, Session Replay and our other user-experience capabilities. You'll join the Product Analytics team , a group of highly technical product analysts who help teams across Grafana understand how our products are used and run experiments on them. As the team's dedicated software engineer, you'll own the engineering of the experimentation app and have a lot of influence over where it goes. You'll partner closely with data scientists on the statistics, data engineers on event pipelines and the data warehouse, software engineers across Grafana on feature flags, Frontend Observability and the App Platform, and product stakeholders who rely on experiment results to make decisions. This is a hands-on engineering role that ships production code. It is not an analyst role. About the product: The experimentation app is built on the Grafana App Platform: Frontend: a TypeScript and React app plugin using @grafana/ui, plus a custom datasource plugin that powers experiment statistics panels. Backend: Go, built with the Grafana App SDK. Experiments are Kubernetes-style custom resources defined in CUE, with an operator, admission webhooks, and support for declarative, GitOps-style management. Feature flags: integration with OpenFeature and the OpenFeature Remote Evaluation Protocol (OFREP) , Grafana's multi-tenant feature toggle service, and an embedded GO Feature Flag evaluator. Statistics engine: a Bayesian analysis engine (TypeScript, with a Go port) that produces a direction-aware verdict per metric, probability to be best, credible intervals, expected loss and sample-size recommendations. Data: experiment exposure and outcome events flow from product instrumentation through RudderStack into BigQuery, or from Grafana Faro into Loki, and are queried live through Grafana datasources. AI: experiment authoring assisted by Grafana Assistant , which discovers relevant data and drafts the experiment configuration for a human to review. What You’ll be doing: Evolve the experimentation app from internal tool to product. Full ownership of features end to end across the React frontend and Go backend, from problem framing and design through rollout, measurement and iteration. Build the experimentation experience. Develop intuitive workflows for defining hypotheses, configuring experiments and metrics, managing their lifecycle, and exploring results. Make these experiences useful for product managers and analysts as well as engineers. Make instrumentation easier to adopt and trust . Evolve the experimentation SDK and its OpenFeature and Faro integrations. Help teams connect variant assignment, actual exposure, and outcome events with consistent identity and event contracts. Connect experiments to the rest of Grafana’s user-experience stack. Integrate with Grafana Faro and Frontend Observability so flag exposures and outcomes are captured automatically, and link experiment results to Session Replay and critical user journeys so teams can see why a variant won, not only that it won. Harden the statistics and analysis path. Work with our data analysts to extend the statistics engine, and make analysis scalable, cost-aware and correct. Examples include moving computation server-side, scheduled analysis, alerting on experiment health, and guardrails against misleading results. Use AI where it genuinely helps. Extend the Grafana Assistant integration for authoring, explaining and reporting on experiments. Raise the engineering bar. Mentor teammates, including analysts who contribute code, through code review, pairing and design docs. Write the architecture decision records (ADRs), docs and demos that help other teams adopt experimentation. Own what you ship. Take part in on-call for the services you build, and support the internal teams that run experiments on them. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups, always with strong code review and quality standards. You’ll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: We highly value people who are intellectually curious, default to transparency, have a strong bias towards action, and are kind and enjoy working as a team. Strong full-stack engineering experience. You’ve built and operated production web applications with TypeScript and React, and backend services in Go (or a similar language, with willingness to work in Go). You value maintainability, automated testing and secure development practices. Experience building an in-house platform or integrating existing experimentation and A/B testing platform (for example Statsig, Eppo, GrowthBook, Optimizely, LaunchDarkly experiments, or an in-house platform). Product and data intuition. You care whether what you shipped actually moved the needle, and you’re comfortable working with event data, SQL and data warehouses such as BigQuery. Technical ownership. You’ve delivered complex projects with minimal supervision, broken them into short feedback loops (analyze, design, ship an MVP, learn, iterate), and helped teammates work more effectively. Operational responsibility. You’ve been on call, supported software in production, and know how to make systems observable and debuggable. Pragmatic AI usage. You use AI coding tools thoughtfully, validate their output, and share practices that improve the team’s speed and quality. Clear communication. You can explain technical and statistical tradeoffs to engineers, analysts and product managers in a fully remote, asynchronous environment. Bonus Points For: Hands-on experience with feature flags and OpenFeature. A working understanding of experiment statistics: Bayesian or frequentist testing, sample sizing, variance reduction, and common pitfalls such as peeking and sample ratio mismatch. Experience with Kubernetes concepts: custom resources, operators, admission webhooks, GitOps. Experience building Grafana plugins or apps, or with the Grafana App SDK or Scenes. Familiarity with frontend observability and product analytics tooling, such as Grafana Faro, RUM, session replay, RudderStack or Segment. Open source contribution or maintainership. Experience as a user of Grafana, Prometheus, Loki or Tempo, whether at work or on a homelab. Compensation & Rewards: In Germany, the base compensation range for this role is € 100,000 - €125,000 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Spain (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applications from the UK, Ireland, Sweden, Spain and Germany. The opportunity: Grafana Labs is building a native experimentation platform: a Grafana app that lets teams define A/B tests, connect them to feature flags and product telemetry, and get trustworthy, statistically sound answers about what their changes actually did. It started as a hackathon project and is now used by Grafana engineering and product teams in our internal environment to run real experiments. The next step is to make it a first-class product: one we rely on every day internally and, over time, one we offer to Grafana Cloud customers alongside Frontend Observability, Session Replay and our other user-experience capabilities. You'll join the Product Analytics team , a group of highly technical product analysts who help teams across Grafana understand how our products are used and run experiments on them. As the team's dedicated software engineer, you'll own the engineering of the experimentation app and have a lot of influence over where it goes. You'll partner closely with data scientists on the statistics, data engineers on event pipelines and the data warehouse, software engineers across Grafana on feature flags, Frontend Observability and the App Platform, and product stakeholders who rely on experiment results to make decisions. This is a hands-on engineering role that ships production code. It is not an analyst role. About the product: The experimentation app is built on the Grafana App Platform: Frontend: a TypeScript and React app plugin using @grafana/ui, plus a custom datasource plugin that powers experiment statistics panels. Backend: Go, built with the Grafana App SDK. Experiments are Kubernetes-style custom resources defined in CUE, with an operator, admission webhooks, and support for declarative, GitOps-style management. Feature flags: integration with OpenFeature and the OpenFeature Remote Evaluation Protocol (OFREP) , Grafana's multi-tenant feature toggle service, and an embedded GO Feature Flag evaluator. Statistics engine: a Bayesian analysis engine (TypeScript, with a Go port) that produces a direction-aware verdict per metric, probability to be best, credible intervals, expected loss and sample-size recommendations. Data: experiment exposure and outcome events flow from product instrumentation through RudderStack into BigQuery, or from Grafana Faro into Loki, and are queried live through Grafana datasources. AI: experiment authoring assisted by Grafana Assistant , which discovers relevant data and drafts the experiment configuration for a human to review. What You’ll be doing: Evolve the experimentation app from internal tool to product. Full ownership of features end to end across the React frontend and Go backend, from problem framing and design through rollout, measurement and iteration. Build the experimentation experience. Develop intuitive workflows for defining hypotheses, configuring experiments and metrics, managing their lifecycle, and exploring results. Make these experiences useful for product managers and analysts as well as engineers. Make instrumentation easier to adopt and trust . Evolve the experimentation SDK and its OpenFeature and Faro integrations. Help teams connect variant assignment, actual exposure, and outcome events with consistent identity and event contracts. Connect experiments to the rest of Grafana’s user-experience stack. Integrate with Grafana Faro and Frontend Observability so flag exposures and outcomes are captured automatically, and link experiment results to Session Replay and critical user journeys so teams can see why a variant won, not only that it won. Harden the statistics and analysis path. Work with our data analysts to extend the statistics engine, and make analysis scalable, cost-aware and correct. Examples include moving computation server-side, scheduled analysis, alerting on experiment health, and guardrails against misleading results. Use AI where it genuinely helps. Extend the Grafana Assistant integration for authoring, explaining and reporting on experiments. Raise the engineering bar. Mentor teammates, including analysts who contribute code, through code review, pairing and design docs. Write the architecture decision records (ADRs), docs and demos that help other teams adopt experimentation. Own what you ship. Take part in on-call for the services you build, and support the internal teams that run experiments on them. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups, always with strong code review and quality standards. You’ll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: We highly value people who are intellectually curious, default to transparency, have a strong bias towards action, and are kind and enjoy working as a team. Strong full-stack engineering experience. You’ve built and operated production web applications with TypeScript and React, and backend services in Go (or a similar language, with willingness to work in Go). You value maintainability, automated testing and secure development practices. Experience building an in-house platform or integrating existing experimentation and A/B testing platform (for example Statsig, Eppo, GrowthBook, Optimizely, LaunchDarkly experiments, or an in-house platform). Product and data intuition. You care whether what you shipped actually moved the needle, and you’re comfortable working with event data, SQL and data warehouses such as BigQuery. Technical ownership. You’ve delivered complex projects with minimal supervision, broken them into short feedback loops (analyze, design, ship an MVP, learn, iterate), and helped teammates work more effectively. Operational responsibility. You’ve been on call, supported software in production, and know how to make systems observable and debuggable. Pragmatic AI usage. You use AI coding tools thoughtfully, validate their output, and share practices that improve the team’s speed and quality. Clear communication. You can explain technical and statistical tradeoffs to engineers, analysts and product managers in a fully remote, asynchronous environment. Bonus Points For: Hands-on experience with feature flags and OpenFeature. A working understanding of experiment statistics: Bayesian or frequentist testing, sample sizing, variance reduction, and common pitfalls such as peeking and sample ratio mismatch. Experience with Kubernetes concepts: custom resources, operators, admission webhooks, GitOps. Experience building Grafana plugins or apps, or with the Grafana App SDK or Scenes. Familiarity with frontend observability and product analytics tooling, such as Grafana Faro, RUM, session replay, RudderStack or Segment. Open source contribution or maintainership. Experience as a user of Grafana, Prometheus, Loki or Tempo, whether at work or on a homelab. Compensation & Rewards: In Spain, the base compensation range for this role is €85 ,000 - €107,000 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Republic of Ireland (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applications from the UK, Ireland, Sweden, Spain and Germany. The opportunity: Grafana Labs is building a native experimentation platform: a Grafana app that lets teams define A/B tests, connect them to feature flags and product telemetry, and get trustworthy, statistically sound answers about what their changes actually did. It started as a hackathon project and is now used by Grafana engineering and product teams in our internal environment to run real experiments. The next step is to make it a first-class product: one we rely on every day internally and, over time, one we offer to Grafana Cloud customers alongside Frontend Observability, Session Replay and our other user-experience capabilities. You'll join the Product Analytics team , a group of highly technical product analysts who help teams across Grafana understand how our products are used and run experiments on them. As the team's dedicated software engineer, you'll own the engineering of the experimentation app and have a lot of influence over where it goes. You'll partner closely with data scientists on the statistics, data engineers on event pipelines and the data warehouse, software engineers across Grafana on feature flags, Frontend Observability and the App Platform, and product stakeholders who rely on experiment results to make decisions. This is a hands-on engineering role that ships production code. It is not an analyst role. About the product: The experimentation app is built on the Grafana App Platform: Frontend: a TypeScript and React app plugin using @grafana/ui, plus a custom datasource plugin that powers experiment statistics panels. Backend: Go, built with the Grafana App SDK. Experiments are Kubernetes-style custom resources defined in CUE, with an operator, admission webhooks, and support for declarative, GitOps-style management. Feature flags: integration with OpenFeature and the OpenFeature Remote Evaluation Protocol (OFREP) , Grafana's multi-tenant feature toggle service, and an embedded GO Feature Flag evaluator. Statistics engine: a Bayesian analysis engine (TypeScript, with a Go port) that produces a direction-aware verdict per metric, probability to be best, credible intervals, expected loss and sample-size recommendations. Data: experiment exposure and outcome events flow from product instrumentation through RudderStack into BigQuery, or from Grafana Faro into Loki, and are queried live through Grafana datasources. AI: experiment authoring assisted by Grafana Assistant , which discovers relevant data and drafts the experiment configuration for a human to review. What You’ll be doing: Evolve the experimentation app from internal tool to product. Full ownership of features end to end across the React frontend and Go backend, from problem framing and design through rollout, measurement and iteration. Build the experimentation experience. Develop intuitive workflows for defining hypotheses, configuring experiments and metrics, managing their lifecycle, and exploring results. Make these experiences useful for product managers and analysts as well as engineers. Make instrumentation easier to adopt and trust . Evolve the experimentation SDK and its OpenFeature and Faro integrations. Help teams connect variant assignment, actual exposure, and outcome events with consistent identity and event contracts. Connect experiments to the rest of Grafana’s user-experience stack. Integrate with Grafana Faro and Frontend Observability so flag exposures and outcomes are captured automatically, and link experiment results to Session Replay and critical user journeys so teams can see why a variant won, not only that it won. Harden the statistics and analysis path. Work with our data analysts to extend the statistics engine, and make analysis scalable, cost-aware and correct. Examples include moving computation server-side, scheduled analysis, alerting on experiment health, and guardrails against misleading results. Use AI where it genuinely helps. Extend the Grafana Assistant integration for authoring, explaining and reporting on experiments. Raise the engineering bar. Mentor teammates, including analysts who contribute code, through code review, pairing and design docs. Write the architecture decision records (ADRs), docs and demos that help other teams adopt experimentation. Own what you ship. Take part in on-call for the services you build, and support the internal teams that run experiments on them. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups, always with strong code review and quality standards. You’ll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: We highly value people who are intellectually curious, default to transparency, have a strong bias towards action, and are kind and enjoy working as a team. Strong full-stack engineering experience. You’ve built and operated production web applications with TypeScript and React, and backend services in Go (or a similar language, with willingness to work in Go). You value maintainability, automated testing and secure development practices. Experience building an in-house platform or integrating existing experimentation and A/B testing platform (for example Statsig, Eppo, GrowthBook, Optimizely, LaunchDarkly experiments, or an in-house platform). Product and data intuition. You care whether what you shipped actually moved the needle, and you’re comfortable working with event data, SQL and data warehouses such as BigQuery. Technical ownership. You’ve delivered complex projects with minimal supervision, broken them into short feedback loops (analyze, design, ship an MVP, learn, iterate), and helped teammates work more effectively. Operational responsibility. You’ve been on call, supported software in production, and know how to make systems observable and debuggable. Pragmatic AI usage. You use AI coding tools thoughtfully, validate their output, and share practices that improve the team’s speed and quality. Clear communication. You can explain technical and statistical tradeoffs to engineers, analysts and product managers in a fully remote, asynchronous environment. Bonus Points For: Hands-on experience with feature flags and OpenFeature. A working understanding of experiment statistics: Bayesian or frequentist testing, sample sizing, variance reduction, and common pitfalls such as peeking and sample ratio mismatch. Experience with Kubernetes concepts: custom resources, operators, admission webhooks, GitOps. Experience building Grafana plugins or apps, or with the Grafana App SDK or Scenes. Familiarity with frontend observability and product analytics tooling, such as Grafana Faro, RUM, session replay, RudderStack or Segment. Open source contribution or maintainership. Experience as a user of Grafana, Prometheus, Loki or Tempo, whether at work or on a homelab. Compensation & Rewards: In Ireland, the base compensation range for this role is EUR 107,000 - EUR 134,000 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United Kingdom (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applications from the UK, Ireland, Sweden, Spain and Germany. The opportunity: Grafana Labs is building a native experimentation platform: a Grafana app that lets teams define A/B tests, connect them to feature flags and product telemetry, and get trustworthy, statistically sound answers about what their changes actually did. It started as a hackathon project and is now used by Grafana engineering and product teams in our internal environment to run real experiments. The next step is to make it a first-class product: one we rely on every day internally and, over time, one we offer to Grafana Cloud customers alongside Frontend Observability, Session Replay and our other user-experience capabilities. You'll join the Product Analytics team , a group of highly technical product analysts who help teams across Grafana understand how our products are used and run experiments on them. As the team's dedicated software engineer, you'll own the engineering of the experimentation app and have a lot of influence over where it goes. You'll partner closely with data scientists on the statistics, data engineers on event pipelines and the data warehouse, software engineers across Grafana on feature flags, Frontend Observability and the App Platform, and product stakeholders who rely on experiment results to make decisions. This is a hands-on engineering role that ships production code. It is not an analyst role. About the product: The experimentation app is built on the Grafana App Platform: Frontend: a TypeScript and React app plugin using @grafana/ui, plus a custom datasource plugin that powers experiment statistics panels. Backend: Go, built with the Grafana App SDK. Experiments are Kubernetes-style custom resources defined in CUE, with an operator, admission webhooks, and support for declarative, GitOps-style management. Feature flags: integration with OpenFeature and the OpenFeature Remote Evaluation Protocol (OFREP) , Grafana's multi-tenant feature toggle service, and an embedded GO Feature Flag evaluator. Statistics engine: a Bayesian analysis engine (TypeScript, with a Go port) that produces a direction-aware verdict per metric, probability to be best, credible intervals, expected loss and sample-size recommendations. Data: experiment exposure and outcome events flow from product instrumentation through RudderStack into BigQuery, or from Grafana Faro into Loki, and are queried live through Grafana datasources. AI: experiment authoring assisted by Grafana Assistant , which discovers relevant data and drafts the experiment configuration for a human to review. What You’ll be doing: Evolve the experimentation app from internal tool to product. Full ownership of features end to end across the React frontend and Go backend, from problem framing and design through rollout, measurement and iteration. Build the experimentation experience. Develop intuitive workflows for defining hypotheses, configuring experiments and metrics, managing their lifecycle, and exploring results. Make these experiences useful for product managers and analysts as well as engineers. Make instrumentation easier to adopt and trust . Evolve the experimentation SDK and its OpenFeature and Faro integrations. Help teams connect variant assignment, actual exposure, and outcome events with consistent identity and event contracts. Connect experiments to the rest of Grafana’s user-experience stack. Integrate with Grafana Faro and Frontend Observability so flag exposures and outcomes are captured automatically, and link experiment results to Session Replay and critical user journeys so teams can see why a variant won, not only that it won. Harden the statistics and analysis path. Work with our data analysts to extend the statistics engine, and make analysis scalable, cost-aware and correct. Examples include moving computation server-side, scheduled analysis, alerting on experiment health, and guardrails against misleading results. Use AI where it genuinely helps. Extend the Grafana Assistant integration for authoring, explaining and reporting on experiments. Raise the engineering bar. Mentor teammates, including analysts who contribute code, through code review, pairing and design docs. Write the architecture decision records (ADRs), docs and demos that help other teams adopt experimentation. Own what you ship. Take part in on-call for the services you build, and support the internal teams that run experiments on them. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups, always with strong code review and quality standards. You’ll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: We highly value people who are intellectually curious, default to transparency, have a strong bias towards action, and are kind and enjoy working as a team. Strong full-stack engineering experience. You’ve built and operated production web applications with TypeScript and React, and backend services in Go (or a similar language, with willingness to work in Go). You value maintainability, automated testing and secure development practices. Experience building an in-house platform or integrating existing experimentation and A/B testing platform (for example Statsig, Eppo, GrowthBook, Optimizely, LaunchDarkly experiments, or an in-house platform). Product and data intuition. You care whether what you shipped actually moved the needle, and you’re comfortable working with event data, SQL and data warehouses such as BigQuery. Technical ownership. You’ve delivered complex projects with minimal supervision, broken them into short feedback loops (analyze, design, ship an MVP, learn, iterate), and helped teammates work more effectively. Operational responsibility. You’ve been on call, supported software in production, and know how to make systems observable and debuggable. Pragmatic AI usage. You use AI coding tools thoughtfully, validate their output, and share practices that improve the team’s speed and quality. Clear communication. You can explain technical and statistical tradeoffs to engineers, analysts and product managers in a fully remote, asynchronous environment. Bonus Points For: Hands-on experience with feature flags and OpenFeature. A working understanding of experiment statistics: Bayesian or frequentist testing, sample sizing, variance reduction, and common pitfalls such as peeking and sample ratio mismatch. Experience with Kubernetes concepts: custom resources, operators, admission webhooks, GitOps. Experience building Grafana plugins or apps, or with the Grafana App SDK or Scenes. Familiarity with frontend observability and product analytics tooling, such as Grafana Faro, RUM, session replay, RudderStack or Segment. Open source contribution or maintainership. Experience as a user of Grafana, Prometheus, Loki or Tempo, whether at work or on a homelab. Compensation & Rewards: In the UK, the base compensation range for this role is £94 ,000 - £118,000 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11732 E-commerce Digital Marketing Support Virtual Assistant Independent Contractor – CPT-11732 E-commerce Digital Marketing Support Virtual Assistant/Marketing VA/Junior-Senior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A U.S.-based direct-to-consumer company operating several brands, including dietary supplements and skincare products, is seeking a Marketing VA to assist with email marketing execution, Canva content creation, Shopify updates, and recurring digital marketing tasks. The VA will work primarily under the direction of the company's Digital Marketing Director, allowing the internal team to focus more on marketing planning and strategy while the VA handles day-to-day production. The ideal candidate will bring hands-on e-commerce marketing experience, strong Canva and email marketing skills, attention to detail, and the ability to follow established brand guidelines. All marketing content must be created without the use of generative AI, in accordance with the company's content policy. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Email & Digital Marketing Execution Create and prepare marketing email campaigns in Klaviyo using provided direction and approved materials Build email layouts, format copy, and organize promotional graphics Support scheduled email, SMS, and other approved customer communication campaigns Make revisions to campaigns based on marketing team feedback Review links, formatting, images, and other campaign details before submission for approval Maintain organized marketing assets and recurring production schedules Canva & Marketing Content Support Create and adapt graphics using Canva and existing brand templates Prepare promotional images, product visuals, and supporting marketing materials Work with client-provided photographs, videos, brand guidelines, and copy Adjust layouts and materials for different campaign formats Maintain consistency in visual presentation and brand messaging Develop all copy and creative materials without generative AI Shopify & Website Administration Update product photographs, banners, and routine website content in Shopify Assist with straightforward promotional and merchandising changes Review published website updates for accuracy and proper formatting Support routine e-commerce content maintenance as directed Flag technical issues requiring specialized development or management assistance Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Digital marketing execution or e-commerce marketing experience required Email marketing campaign creation experience required Experience managing and optimizing Meta (Facebook/Instagram) and TikTok advertising campaigns required. Canva proficiency required Strong written English and attention to detail required Klaviyo experience required Shopify content administration experience required Experience working with consumer brands preferred Familiarity with SMS or customer lifecycle marketing preferred Ability to follow brand guidelines and produce content without generative AI required Advanced graphic design, coding, and paid advertising management not required IDEAL CANDIDATE PROFILE Detail-oriented and dependable with marketing production tasks Comfortable working from direction provided by a Marketing Director Experienced with e-commerce content and email marketing tools Creative and proficient with Canva Strong written communicator with careful proofreading skills Organized with campaign deadlines and recurring responsibilities Comfortable following a strict no-generative-AI content policy APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Klaviyo – Required Shopify – Required Canva – Required Slack Google Docs / Google Workspace Email & Marketing Campaign Platforms Work Schedule Contracted Hours per Week: 30-40 Hours Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: Flexible – TBD (Subject to client's approval) Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Marketing VA REQUESTED EXPERIENCE TIER LEVEL: Junior and Senior Level Contracted Hours per Week: 30-40 Hours/week Daily Working Time: Flexible – TBD (Subject to client's approval) Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-C (Strong Written English Required) REGION PREFERENCES: Offshore What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Задачи: — Работа с VIP-клиентами с целью обеспечения качественного сервиса и активных продаж. — Возвращение пользователей через офферы, увеличение депозитов и совершение исходящих звонков. — Мониторинг активности клиентов, ведение логов, сопровождение тикетов и выполнение плана. Требования: — Опыт в продажах, предпочтительно в сфере iGaming. — Владение Google Docs. — Свободное владение русским языком. — Коммуникабельность и способность быстро обучаться. Условия: — Удалённая работа. — Конкурентный доход. — 28 дней отпуска. — Оплачиваемые больничные.

Задачи: — Выполнять поручения руководителя, вести задачи и календарь, координировать команду, искать проекты и проводить первичные продажи через онлайн-площадки Требования: — Опыт работы ассистентом или помощником руководителя от 1 года — Опыт в маркетинге, рекламе или продажах — Системность, самостоятельность, внимательность к деталям — Грамотная речь — Уверенное владение Google Docs и ИИ-инструментами — Готовность к продажам в переписке — Часовой пояс Мск +-2 ч Условия: — Удалённо, 5/2, график 10:00–19:00 МСК (на связи с 09:00 до 20:00) — Зарплата 30 000–50 000 ₽ с ростом и возможностью получать % от проектов

Задачи: — Ведение задач основателей агентства в АспроCloud, включая фиксацию договоренностей, назначение исполнителей и контроль дедлайнов. — Организация встреч и составление саммари созвонов. — Структурирование базы знаний. — Поиск подрядчиков. — Внедрение нейросетей. — Участие в рекрутинге. Требования: — Опыт работы бизнес-ассистентом или помощником руководителя от 1 года. — Уверенное владение таск-трекерами, Google Docs и Google Sheets. — Практический опыт использования нейросетей (GPT) в работе. — Навыки тайм-менеджмента, внимание к деталям, грамотная речь. Условия: — Оплата 50 000 руб. в месяц фикс + 10 000 руб. бонус за каждого нанятого сотрудника (после 1-го месяца) + квартальные премии. — Формат работы удалённый, график 5/2, на связи с 10:00 до 19:00 по МСК.

Задачи: — Ведение задач основателей в АспроCloud: фиксирование договорённостей, назначение исполнителей и контроль дедлайнов. — Организация встреч и подготовка саммари. — Структурирование базы знаний. — Поиск подрядчиков. — Внедрение нейросетей. — Участие в найме. Требования: — Опыт работы бизнес-ассистентом или помощником руководителя от одного года. — Уверенное владение таск-трекерами, Google Docs и Google Sheets. — Практическое использование нейросетей в работе. — Навыки тайм-менеджмента, структурность и грамотная речь. Условия: — Удалённая работа, график 5/2 с гибкой загрузкой, онлайн с 10:00 до 19:00 по МСК. — Оплата 50 000 ₽ в месяц фиксированная + 10 000 ₽ за каждого нанятого сотрудника + квартальные премии.

Location: Philippines Workplace: Hybrid Purpose of the Role The Field Collections Administrator provides administrative and operational support to the Field Collections Department by assisting Field Officers and the Moto Repossession Team with account-related inquiries, document preparation, internal coordination, and operational concerns. The role also supports the Small Claims process, maintains accurate records, and monitors pending requests to ensure timely resolution. The position aims to improve operational efficiency, reduce turnaround time for field requests, strengthen documentation management, and support overall collection and specialized recovery performance. Key Responsibilities 1. Field Operations Support · Serve as the primary point of contact for Field Officers regarding account inquiries, account status, payment verification, and system-related concerns. · Coordinate with Customer Service, Operations, Finance, Legal, and other relevant departments to resolve field-related concerns. · Monitor and track pending requests to ensure timely completion and provide updates to Field Officers. · Assist in monitoring compliance with required documentation and operational procedures. · Maintain accurate records of requests, escalations, and resolutions. 2. Moto Repossession Administrative Support · Provide administrative assistance to the Moto Repossession Team by preparing, consolidating, and facilitating access to documents required for repossession assignments and related recovery activities. · Assist Moto Repossession Representatives with account inquiries, payment status verification, account details, and other information necessary for authorized repossession activities. · Coordinate with Finance, Operations, Customer Service, and other relevant teams to verify account status, payment confirmation, and outstanding requirements. · Assist in obtaining and organizing supporting documents, account records, authorization documents, and other required paperwork in accordance with approved procedures. · Monitor and follow up on pending document requests and account inquiries to minimize delays in repossession operations. · Maintain an updated tracker of repossession assignments, document requests, account inquiries, and their respective statuses. · Assist in coordinating documentation and follow-ups for recovered units, including redemption, release, and other post-repossession administrative requirements. · Escalate unresolved inquiries, missing documents, payment discrepancies, and delayed requests to the appropriate teams. · Ensure that all documents and account information are handled confidentially and provided only to authorized personnel for legitimate business purposes. 3. Small Claims Support · Assist the Small Claims Case Officer in preparing documents required for case processing and filing. · Consolidate client records, account histories, payment records, and supporting documents. · Print, organize, and prepare complete case folders for endorsement to Legal. · Check documentary requirements for completeness based on the approved checklist before endorsement. · Coordinate with relevant departments to obtain missing documents or clarifications. · Maintain an organized repository and tracker of pending, endorsed, filed, and resolved Small Claims cases. 4. Administrative Support · Prepare daily, weekly, and monthly operational reports as required. · Update and maintain trackers for endorsements, legal cases, recoveries, repossession activities, and other operational requests. · Assist in preparing presentations, reports, and meeting materials. · Organize and archive department records, demand letters, case documents, and operational files. · Schedule meetings and coordinate communications within the department. · Provide general administrative support to the Field Collections Manager and other authorized team members. 5. Data Management and Documentation Control · Validate account information and update internal trackers based on authorized and verified sources. · Ensure the accuracy and completeness of operational data and supporting documents. · Maintain proper filing and retrieval procedures for physical and electronic records. · Monitor document submission deadlines and follow up on incomplete requirements. · Ensure that confidential customer information is stored, accessed, and shared in accordance with company policies and data privacy requirements. 6. Process Improvement · Identify recurring operational issues affecting field collections, small claims processing, and motorcycle repossession support. · Recommend improvements to request handling, document preparation, tracking, and internal coordination. · Assist in documenting standard operating procedures (SOPs), checklists, and work instructions. · Support department projects and initiatives aimed at improving operational efficiency and reducing turnaround time. · Recommend opportunities to streamline repetitive administrative tasks and reporting processes. Qualifications · Preferably a Bachelor's degree in Business Administration, Finance, Management, or a related field; undergraduates may also be considered. · At least 1–2 years of experience in administration, operations, collections, or customer support. Experience in financial services or lending is an advantage. · Strong organizational skills and the ability to manage multiple tasks and meet deadlines. · Excellent written and verbal communication skills. · Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. · Experience using Google Workspace, including Google Sheets, Docs, and Drive, is an advantage. · Experience using CRM or collection management systems is preferred. · High level of attention to detail and accuracy in documentation. · Ability to handle confidential and sensitive information professionally. · Strong problem-solving and coordination skills, with the ability to work effectively across multiple departments. · Ability to work independently with minimal supervision while collaborating effectively within a team. · Willingness to learn legal documentation processes, particularly Small Claims case preparation and repossession documentation requirements. · Demonstrates integrity, accountability, and a strong sense of ownership. · Adaptable to a fast-paced and dynamic work environment. Key Performance Indicators (KPIs) · Timeliness of responding to and resolving Field Officer inquiries. · Timeliness and accuracy of account status and payment verification coordination. · Completeness and turnaround time of document requests from the Moto Repossession Team. · Accuracy and timeliness of Small Claims document preparation and endorsements. · Accuracy and completeness of operational trackers and reports. · Timely follow-up on pending requests and unresolved issues. · Compliance with documentation standards, confidentiality requirements, and established procedures.

Location: Argentina Client Success Specialist (Legal Tech) Join Codekeeper and play a crucial role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We're looking for a talented Client Success Specialist to excel in this dynamic and multifaceted position. We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match. Role Description As a Client Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service This is done via email and website chat Report Drafting Some of our customers require us to inspect information they provide You draft the reports and send them back to them Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. What We Offer Passionate and fun-loving colleagues Startup mindset with ample opportunities for growth Regular team activities and gatherings Comprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. Prior experience in customer success or similar role is preferred Proficiency in drafting legal documents Exposure to working with diverse companies of varying sizes and industries Additional Requirements Analytical thinking, and a proactive attitude Excellent written English communication skills Proficiency in modern web tools like Google Docs and similar platforms Highly organized with a strong attention to detail Comfortable adapting and multitasking in a fast-paced environment Additional Info Job Location: Remote Join us to shape the future of software escrow! How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.

Location: Colombia Customer Success Specialist (Legal Tech) Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We're looking for a talented Customer Success Specialist to thrive in this dynamic and multifaceted position. We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match. Role Description As a Customer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service This is done via email and website chat Report Drafting Some of our customers require us to inspect information they provide You draft the reports and send them back to them Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. What We Offer Passionate and fun-loving colleagues Startup mindset with ample opportunities for growth Regular team activities and gatherings Comprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. Prior experience in customer success or similar role is preferred Proficiency in drafting legal documents Exposure to working with diverse companies of varying sizes and industries Additional Requirements Analytical thinking, and a proactive attitude Excellent written English communication skills Proficiency in modern web tools like Google Docs and similar platforms Highly organized with a strong attention to detail Comfortable adapting and multitasking in a fast-paced environment Additional Info Job Location: Remote Join us to shape the future of software escrow! How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.

Location: South Africa Program Manager Are you a highly organized Program Manager ready to take the next step in your career? Do you thrive in fast-paced environments where you can create structure, align teams, and drive strategic initiatives that make a measurable impact? If so, Codekeeper could be the right place for you. We're searching for a proactive, hands-on professional who takes ownership and actively contributes to successful planning, coordination, and execution of multiple cross-functional projects. Our ideal candidate is eager to grow within the industry, comfortable working cross-functionally, and ready to roll up their sleeves to ensure initiatives are delivered on time and to the highest standard. If you’re driven, detail-oriented, and committed to delivering results, we’d love to hear from you. We’re accepting applications over the next two months and will close the position as soon as we find the right fit - so we encourage early applications. Role Description: As a Program Manager, you'll be responsible for overseeing multiple projects and ensuring they are successfully delivered with strong results and strategic impact. Your work will include planning, coordinating, researching, organizing, and driving cross-functional initiatives that support broader business goals. Thriving in our dynamic, fast-paced environment requires not only monitoring progress but actively engaging in every stage of the program lifecycle—from initial planning through execution and continuous improvement. Within our fast-moving environment, there is always something happening, offering plenty of opportunities to step in, take ownership, and make a meaningful contribution. Key Responsibilities: Innovate and Navigate: Lead the charge from inception to completion, breathing life into project ideas with your visionary planning and strategic execution. Transform abstract concepts into tangible successes, leveraging your unique blend of creativity and analytical skills. Guide and Achieve: Monitor the heartbeat of project progress with an eagle eye, setting ambitious yet attainable deadlines. Your leadership will ensure projects not only stay on track but also sprint toward their goals, exceeding expectations. Communicate and Collaborate: Act as the pivotal bridge between teams and department heads, ensuring a seamless flow of information. Your adept communication skills will foster an environment of clarity and cooperation, driving collective success. Resolve and Propel: Embrace challenges with a problem-solving mindset, navigating through obstacles with agility. Your capacity to identify solutions and make decisive actions will keep projects advancing, even against the odds. Deliver Excellence: Cross the finish line with projects that not only meet the brief but also set new standards of excellence. Your commitment to quality and results will not just complete tasks but will carve out new benchmarks for success. More about Codekeeper: Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art disaster recovery solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our robust app. What We Offer: Passionate and fun-loving colleagues Startup mindset with ample opportunities for growth Regular team activities and gatherings Comprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What we are looking for: Proficiency in utilizing contemporary web tools and technologies such as Zapier, Linear, Google Docs, etc. Prior experience in project management, or in product management with an emphasis on problem-solving. A proactive doer who's eager to actively participate and tackle challenges head-on. Additional Requirements: Proficiency in English, covering both written and verbal communication Excellent interpersonal skills. Excellent organizational skills and analytical thinking. A preference for pragmatism over idealism. Ability to adapt, to manage various tasks and able to prioritize Additional Info: Job Location: Remote Join us to shape the future of software escrow! How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.

Location: South Africa Project Manager Are you an organized Project Manager ready to take the next step in your career? Do you enjoy working in fast-paced environments where you can create structure, drive progress, and make a measurable impact? If so, Codekeeper could be the right place for you. We're looking for a proactive, hands-on professional who takes ownership and actively contributes to every phase of a project. Our ideal candidate is eager to grow within the industry, comfortable working cross-functionally, and ready to roll up their sleeves to ensure initiatives are delivered on time and to the highest standard. If you're driven, detail-oriented, and committed to delivering results, we would love to hear from you. We're accepting applications over the next two months and will close the position as soon as we find the right fit - so we encourage early applications. Role Description: As a Project Manager you will be assigned to work on several projects and be responsible for finishing it with good results. Projects will include researching, managing, organizing, etc. Thriving in our dynamic, fast-paced environment requires not only overseeing the progress but actively engaging in every aspect of the project lifecycle. Within our dynamic environment there's always a lot of stuff ongoing where you can jump in! Key Responsibilities: Innovate and Navigate: Lead the charge from inception to completion, breathing life into project ideas with your visionary planning and strategic execution. Transform abstract concepts into tangible successes, leveraging your unique blend of creativity and analytical skills. Guide and Achieve: Monitor the heartbeat of project progress with an eagle eye, setting ambitious yet attainable deadlines. Your leadership will ensure projects not only stay on track but also sprint toward their goals, exceeding expectations. Communicate and Collaborate: Act as the pivotal bridge between teams and department heads, ensuring a seamless flow of information. Your adept communication skills will foster an environment of clarity and cooperation, driving collective success. Resolve and Propel: Embrace challenges with a problem-solving mindset, navigating through obstacles with agility. Your capacity to identify solutions and make decisive actions will keep projects advancing, even against the odds. Deliver Excellence: Cross the finish line with projects that not only meet the brief but also set new standards of excellence. Your commitment to quality and results will not just complete tasks but will carve out new benchmarks for success. More about Codekeeper: Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art disaster recovery solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our robust app. What We Offer: Passionate and fun-loving colleagues Startup mindset with ample opportunities for growth Regular team activities and gatherings Comprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What we are looking for: Proficiency in utilizing contemporary web tools and technologies such as Zapier, Linear, Google Docs, etc. Prior experience in project management, or  in customer service with an emphasis on problem-solving. A proactive doer who's eager to actively participate and tackle challenges head-on. Additional Requirements: Proficiency in English, covering both written and verbal communication Excellent interpersonal skills. Excellent organizational skills and analytical thinking. A preference for pragmatism over idealism. Ability to adapt, to manage various tasks and able to prioritize Additional Info: Job Location: Remote Join us to shape the future of software escrow! How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.