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Location: Zagreb, Croatia About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is introducing an employment option in Croatia, alongside our existing entrepreneur model. This locally developed model creates new opportunities for people who want to bring joy, simplicity, and earnings to the capital of Croatia/city of Zagreb. We’re now hiring Delivery Couriers to join Wolt Operations in the Zagreb capital region. In this role, your main responsibility is to deliver orders to customers with accuracy and great service, ensuring every delivery is reliable and high-quality. As an employed courier, you’ll work under the guidance of your manager and within Wolt’s established routines and standards. Additionally I would like to mention Wolt will provide you with all the gear you need, no need for your own car/bike. We are looking for motivated Delivery Couriers to join our team in the Zagreb capital region! In this role, your main responsibility will be to deliver orders to customers while providing excellent service. We’re looking for people with a strong customer service mindset, a positive attitude, and the professionalism to ensure every delivery is a high-quality experience. What you'll be doing You’ll be carrying out deliveries within Zagreb and the capital region (we will provide you with an electric bike for the deliveries, if needed.) Following company-established routines and standards related to food and product safety, ensuring items are handled with care and that hygiene protocols are respected at all times Taking ownership beyond the obvious by proactively identifying and solving minor issues during delivery operations, like incidents, delays, or irregularities Representing Wolt in the field, acting as an ambassador of our values in every customer and partner interaction Providing a customer-first experience during deliveries, maintaining a professional and friendly demeanor that reflects positively on our brand Ensuring the cleanliness, safety, and functionality of your own vehicle Our humble expectations* Identification document – For registration and identity verification, you will need valid identification documents. Certificate of no criminal record – To ensure safety and trust, a certificate of no criminal record is required. Smartphone with a data connection – To use the Wolt app, the essential tool for your work, you will need a smartphone with a mobile data connection. An email address. Your own means of transportation is preferred – such as a car, scooter, or bicycle. Valid driving licence(Croatian  or an EU) – If you use a vehicle such as a car or scooter, you will need the appropriate driving licence. What’s in it for you Competitive compensation – In addition to your base salary, you can earn additional bonuses based on the number of deliveries completed. Additional pay for working under challenging conditions. A minimum of 25 days of annual leave, with the possibility of additional paid days off. Modern delivery equipment, including high-quality rain and winter gear. Digital support while working – local support that responds to your questions in real time and is ready to assist you in various situations. Training and development opportunities to improve the skills needed for the role. Meal allowance. Public transportation reimbursement based on actual costs (up to EUR 110). 100% paid sick leave for the first seven days. Employee professional support and counselling program. Qualifications Customer service mindset Hands-on and can-do attitude Good communication skills Reliable & safe driving skills Good knowledge of the Zagreb capital region English level minimum B1 Valid eligibility to work in Croatia: EU citizenship or valid work and residence permit in Croatia At least 18 years old Previous experience from customer-facing work is considered a plus Next steps: If you are excited about this opportunity, then click below to apply and get the conversation going! We will be reviewing applications and inviting people to interviews on an ongoing basis, so we encourage sending your application ASAP. Kindly note that we do not accept applications coming in via email due to GDPR. Please submit your application via our job portal. https://youtu.be/T10nqKEgkmE?si=HtSkfKIDyz4bc55s Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Требования: — Опыт работы в foodtech или ridetech сервисах — Умение работать с данными и находить точки роста — Способность самостоятельно запускать новые механики и доводить инициативы до измеримого результата О компании: UZUM Tezkor занимается развитием жизненного цикла курьеров: от первого заказа и формирования регулярной активности до удержания и реактивации.

Location: Abu Dhabi, United Arab Emirates Workplace: hybrid The Head of Supply is one of the key leadership roles in the vertical, owning supply performance across a large portfolio of markets and ensuring we can both run the current business efficiently and build the supply model required for future growth. The role combines two core mandates: Run the business: maintain a healthy marketplace, sufficient supply, efficient acquisition, strong courier economics, and consistent operational performance across markets. Change the business: build new supply models, fleet structures, operating approaches, product capabilities, and scalable solutions required to support new products, monetisations streams, and business models. This is a global ownership role with direct accountability for supply strategy, marketplace performance, economics, execution, and transformation. Key Responsibilities Marketplace Health Own supply-demand balance by market, zone, and time of day based on marketplace efficiency inputs. Maintain courier availability, utilisation, productivity, and overall marketplace health. Own geographic coverage gaps, supply density, and market expansion readiness. Build and maintain supply forecasting models with measurable accuracy targets. Own SLA achievement, done rate, acceptance rate, and other critical supply-side marketplace metrics. Identify structural marketplace issues early and drive corrective actions together with country teams and Product. Supply Acquisition Own the end-to-end courier acquisition funnel from awareness through activation and 1/3/10 completed deliveries. Define and manage CAC targets, acquisition budgets, channel mix, and activation efficiency. Run digital, referral, offline, partnership, and local acquisition programmes across markets. Design scalable acquisition playbooks while adapting execution to local market realities. Build and maintain a structured experimentation framework to continuously improve acquisition efficiency and activation quality. Ensure acquisition is directly linked to marketplace demand rather than managed as an isolated growth function. Supply Marketing Own global courier positioning and the courier value proposition. Define why couriers should choose, stay with, and prioritise our platform versus alternatives. Drive supply performance marketing together with the central Marketing team. Test and optimise creative, messaging, channels, and offers across acquisition and retention. Define communication strategy for active, lapsing, and reactivated couriers. Ensure courier communication supports both marketplace performance and long-term retention. Budget & ROI Ownership Own and allocate acquisition, incentive, referral, supply marketing, and other relevant supply budgets. Define clear СAC, payback, ROI, and incremental impact frameworks for all supply investments. Build quarterly and annual budget plans with scenarios and clear business assumptions. Reallocate investment across markets based on performance, opportunity, and marketplace needs. Hold country teams accountable for supply investment efficiency. Ensure every material supply investment has a clear expected business outcome and measurable return. Strategy Author and own the global supply strategy, updated annually and reviewed quarterly. Define how our supply model should evolve across different market maturity stages and business models. Build the country prioritisations framework based on marketplace maturity, growth opportunity, economics, and strategic importance. Lead quarterly and annual planning cycles, including OKR-setting with country teams. Define the long-term evolution of courier, fleet, partner, and hybrid supply models. Identify structural opportunities to improve supply quality, scalability, cost, and competitive advantage. Ensure supply strategy supports new verticals, products, monetisation models, and future business growth. Operations Run weekly global supply business reviews with country teams. Maintain a clear view of performance, key risks, priorities, and required actions across all markets. Manage country escalations and unblock critical operational issues with speed. Build scalable operating standards while preserving necessary local flexibility. Drive cross-functional alignment across Product, Marketing, Finance, Legal, GR, Commercial, and Operations. Step into critical markets or projects when performance requires direct leadership intervention. Build strong accountability across country teams for execution and results. Product Represent supply requirements in all relevant product roadmap decisions. Own prioritisation of supply-side product needs based on business impact and marketplace performance. Maintain and prioritise the supply product backlog together with Product. Translate operational problems into scalable product solutions rather than permanent manual processes. Coordinate experiment sequencing, pilots, rollout planning, and post-launch evaluation. Ensure new products and business models have a viable supply operating model before scale. Lead the supply side of major change initiatives including new fleet models, fulfilment models, courier tools, and marketplace mechanics. Analytics Own the supply performance framework across all markets. Own supply dashboards, country scorecards, and management reporting. Run regular funnel analysis, cohort analysis, marketplace diagnostics, and investment performance reviews. Build forecasting, scenario planning, and capacity models required for business planning. Track forecast accuracy and continuously improve planning quality. Ensure decisions are based on clear data and comparable metrics across markets. Move the organisation from reporting what happened to understanding why it happened and what needs to change. Qualifications 7+ years in marketplace operations, supply growth, or platform scale. Proven ownership of acquisition budgets ($1M+ annually). Experience leading multi-country or global teams of 8+ people. Track record of improving CAC and supply retention simultaneously. Background in on-demand logistics, ride-hailing or food delivery preferred. Advanced level of English proficiency. The Head of Supply is not only responsible for managing the existing supply organisation. The expectation is to build a global supply engine that can scale with the business. The person should be equally comfortable running marketplace performance today and redesigning the operating model for tomorrow - moving between country execution, economics, strategy, product, and complex transformation topics. Success in this role means having the right supply, in the right place, at the right time and cost today, while continuously building a stronger and more scalable supply model for the future. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location

Location: Almaty, Kazakhstan Workplace: hybrid We’re looking for a Senior Data Analyst to join our Couriers team and drive profitable growth of our delivery business. In this role, you’ll partner closely with Commercial, Operations, Marketing, and Finance teams, and work with Product where needed. You’ll use data to guide market strategy and investment decisions, so that Couriers grows efficiently and delivers value for customers and couriers. Key Responsibilities Own end-to-end Couriers business performance and P&L drivers: monitor core metrics (orders, GMV, revenue, take rate, contribution margin, incentive spend, courier supply), forecast volumes and budgets, validate targets, and drive financial planning for the business unit Lead executive-level reporting and insights (e.g., MBRs), turning complex data into clear narratives and actionable recommendations for senior stakeholders Drive revenue growth by identifying, sizing, and prioritizing high-impact commercial opportunities across pricing and commissions, B2B and merchant partnerships, new markets, and use cases Establish and monitor guardrails for unit economics and service quality (Perfect Delivery, incident rate); lead the investigation of revenue drops, anomalies, and fraud Partner with Commercial, Operations, and Finance teams on market strategy and business cases, and with Product on experimentation (A/B testing) and roadmap validation where it affects commercial outcomes Own data foundations: define the metrics hierarchy, build scalable dashboards and self-serve BI tools, and partner with engineering on data architecture and customer/courier segmentation Skills, Knowledge and Expertise 5+ years in data analytics or product analytics Strong analytical mindset with a balance between business impact and resource efficiency Proficiency in Python, SQL, and BI tools (e.g., Tableau, Redash) Solid mathematical background, including statistics, optimization, and causal inference Experience in analyzing large datasets and designing data marts for product needs English: Professional Working Proficiency Experience in commercial, pricing, or marketplace analytics is a plus; strong financial modelling skills Why join us Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid The Head of Supply is one of the key leadership roles in the vertical, owning supply performance across a large portfolio of markets and ensuring we can both run the current business efficiently and build the supply model required for future growth. The role combines two core mandates: Run the business: maintain a healthy marketplace, sufficient supply, efficient acquisition, strong courier economics, and consistent operational performance across markets. Change the business: build new supply models, fleet structures, operating approaches, product capabilities, and scalable solutions required to support new products, monetisations streams, and business models. This is a global ownership role with direct accountability for supply strategy, marketplace performance, economics, execution, and transformation. Key Responsibilities Marketplace Health Own supply-demand balance by market, zone, and time of day based on marketplace efficiency inputs. Maintain courier availability, utilisation, productivity, and overall marketplace health. Own geographic coverage gaps, supply density, and market expansion readiness. Build and maintain supply forecasting models with measurable accuracy targets. Own SLA achievement, done rate, acceptance rate, and other critical supply-side marketplace metrics. Identify structural marketplace issues early and drive corrective actions together with country teams and Product. Supply Acquisition Own the end-to-end courier acquisition funnel from awareness through activation and 1/3/10 completed deliveries. Define and manage CAC targets, acquisition budgets, channel mix, and activation efficiency. Run digital, referral, offline, partnership, and local acquisition programmes across markets. Design scalable acquisition playbooks while adapting execution to local market realities. Build and maintain a structured experimentation framework to continuously improve acquisition efficiency and activation quality. Ensure acquisition is directly linked to marketplace demand rather than managed as an isolated growth function. Supply Marketing Own global courier positioning and the courier value proposition. Define why couriers should choose, stay with, and prioritise our platform versus alternatives. Drive supply performance marketing together with the central Marketing team. Test and optimise creative, messaging, channels, and offers across acquisition and retention. Define communication strategy for active, lapsing, and reactivated couriers. Ensure courier communication supports both marketplace performance and long-term retention. Budget & ROI Ownership Own and allocate acquisition, incentive, referral, supply marketing, and other relevant supply budgets. Define clear СAC, payback, ROI, and incremental impact frameworks for all supply investments. Build quarterly and annual budget plans with scenarios and clear business assumptions. Reallocate investment across markets based on performance, opportunity, and marketplace needs. Hold country teams accountable for supply investment efficiency. Ensure every material supply investment has a clear expected business outcome and measurable return. Strategy Author and own the global supply strategy, updated annually and reviewed quarterly. Define how our supply model should evolve across different market maturity stages and business models. Build the country prioritisations framework based on marketplace maturity, growth opportunity, economics, and strategic importance. Lead quarterly and annual planning cycles, including OKR-setting with country teams. Define the long-term evolution of courier, fleet, partner, and hybrid supply models. Identify structural opportunities to improve supply quality, scalability, cost, and competitive advantage. Ensure supply strategy supports new verticals, products, monetisation models, and future business growth. Operations Run weekly global supply business reviews with country teams. Maintain a clear view of performance, key risks, priorities, and required actions across all markets. Manage country escalations and unblock critical operational issues with speed. Build scalable operating standards while preserving necessary local flexibility. Drive cross-functional alignment across Product, Marketing, Finance, Legal, GR, Commercial, and Operations. Step into critical markets or projects when performance requires direct leadership intervention. Build strong accountability across country teams for execution and results. Product Represent supply requirements in all relevant product roadmap decisions. Own prioritisation of supply-side product needs based on business impact and marketplace performance. Maintain and prioritise the supply product backlog together with Product. Translate operational problems into scalable product solutions rather than permanent manual processes. Coordinate experiment sequencing, pilots, rollout planning, and post-launch evaluation. Ensure new products and business models have a viable supply operating model before scale. Lead the supply side of major change initiatives including new fleet models, fulfilment models, courier tools, and marketplace mechanics. Analytics Own the supply performance framework across all markets. Own supply dashboards, country scorecards, and management reporting. Run regular funnel analysis, cohort analysis, marketplace diagnostics, and investment performance reviews. Build forecasting, scenario planning, and capacity models required for business planning. Track forecast accuracy and continuously improve planning quality. Ensure decisions are based on clear data and comparable metrics across markets. Move the organisation from reporting what happened to understanding why it happened and what needs to change. Qualifications 7+ years in marketplace operations, supply growth, or platform scale. Proven ownership of acquisition budgets ($1M+ annually). Experience leading multi-country or global teams of 8+ people. Track record of improving CAC and supply retention simultaneously. Background in on-demand logistics, ride-hailing or food delivery preferred. Advanced level of English proficiency. The Head of Supply is not only responsible for managing the existing supply organisation. The expectation is to build a global supply engine that can scale with the business. The person should be equally comfortable running marketplace performance today and redesigning the operating model for tomorrow - moving between country execution, economics, strategy, product, and complex transformation topics. Success in this role means having the right supply, in the right place, at the right time and cost today, while continuously building a stronger and more scalable supply model for the future. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location

Location: Limassol, Cyprus Workplace: hybrid The Head of Supply is one of the key leadership roles in the vertical, owning supply performance across a large portfolio of markets and ensuring we can both run the current business efficiently and build the supply model required for future growth. The role combines two core mandates: Run the business: maintain a healthy marketplace, sufficient supply, efficient acquisition, strong courier economics, and consistent operational performance across markets. Change the business: build new supply models, fleet structures, operating approaches, product capabilities, and scalable solutions required to support new products, monetisations streams, and business models. This is a global ownership role with direct accountability for supply strategy, marketplace performance, economics, execution, and transformation. Key Responsibilities Marketplace Health Own supply-demand balance by market, zone, and time of day based on marketplace efficiency inputs. Maintain courier availability, utilisation, productivity, and overall marketplace health. Own geographic coverage gaps, supply density, and market expansion readiness. Build and maintain supply forecasting models with measurable accuracy targets. Own SLA achievement, done rate, acceptance rate, and other critical supply-side marketplace metrics. Identify structural marketplace issues early and drive corrective actions together with country teams and Product. Supply Acquisition Own the end-to-end courier acquisition funnel from awareness through activation and 1/3/10 completed deliveries. Define and manage CAC targets, acquisition budgets, channel mix, and activation efficiency. Run digital, referral, offline, partnership, and local acquisition programmes across markets. Design scalable acquisition playbooks while adapting execution to local market realities. Build and maintain a structured experimentation framework to continuously improve acquisition efficiency and activation quality. Ensure acquisition is directly linked to marketplace demand rather than managed as an isolated growth function. Supply Marketing Own global courier positioning and the courier value proposition. Define why couriers should choose, stay with, and prioritise our platform versus alternatives. Drive supply performance marketing together with the central Marketing team. Test and optimise creative, messaging, channels, and offers across acquisition and retention. Define communication strategy for active, lapsing, and reactivated couriers. Ensure courier communication supports both marketplace performance and long-term retention. Budget & ROI Ownership Own and allocate acquisition, incentive, referral, supply marketing, and other relevant supply budgets. Define clear СAC, payback, ROI, and incremental impact frameworks for all supply investments. Build quarterly and annual budget plans with scenarios and clear business assumptions. Reallocate investment across markets based on performance, opportunity, and marketplace needs. Hold country teams accountable for supply investment efficiency. Ensure every material supply investment has a clear expected business outcome and measurable return. Strategy Author and own the global supply strategy, updated annually and reviewed quarterly. Define how our supply model should evolve across different market maturity stages and business models. Build the country prioritisations framework based on marketplace maturity, growth opportunity, economics, and strategic importance. Lead quarterly and annual planning cycles, including OKR-setting with country teams. Define the long-term evolution of courier, fleet, partner, and hybrid supply models. Identify structural opportunities to improve supply quality, scalability, cost, and competitive advantage. Ensure supply strategy supports new verticals, products, monetisation models, and future business growth. Operations Run weekly global supply business reviews with country teams. Maintain a clear view of performance, key risks, priorities, and required actions across all markets. Manage country escalations and unblock critical operational issues with speed. Build scalable operating standards while preserving necessary local flexibility. Drive cross-functional alignment across Product, Marketing, Finance, Legal, GR, Commercial, and Operations. Step into critical markets or projects when performance requires direct leadership intervention. Build strong accountability across country teams for execution and results. Product Represent supply requirements in all relevant product roadmap decisions. Own prioritisation of supply-side product needs based on business impact and marketplace performance. Maintain and prioritise the supply product backlog together with Product. Translate operational problems into scalable product solutions rather than permanent manual processes. Coordinate experiment sequencing, pilots, rollout planning, and post-launch evaluation. Ensure new products and business models have a viable supply operating model before scale. Lead the supply side of major change initiatives including new fleet models, fulfilment models, courier tools, and marketplace mechanics. Analytics Own the supply performance framework across all markets. Own supply dashboards, country scorecards, and management reporting. Run regular funnel analysis, cohort analysis, marketplace diagnostics, and investment performance reviews. Build forecasting, scenario planning, and capacity models required for business planning. Track forecast accuracy and continuously improve planning quality. Ensure decisions are based on clear data and comparable metrics across markets. Move the organisation from reporting what happened to understanding why it happened and what needs to change. Qualifications 7+ years in marketplace operations, supply growth, or platform scale. Proven ownership of acquisition budgets ($1M+ annually). Experience leading multi-country or global teams of 8+ people. Track record of improving CAC and supply retention simultaneously. Background in on-demand logistics, ride-hailing or food delivery preferred. Advanced level of English proficiency. The Head of Supply is not only responsible for managing the existing supply organisation. The expectation is to build a global supply engine that can scale with the business. The person should be equally comfortable running marketplace performance today and redesigning the operating model for tomorrow - moving between country execution, economics, strategy, product, and complex transformation topics. Success in this role means having the right supply, in the right place, at the right time and cost today, while continuously building a stronger and more scalable supply model for the future. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary starting from 86 800 EUR gross Final benefits may vary depending on the location

Location: Wien, Austria About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The Operations Associate, Courier Community acts as the heartbeat of the courier partner support ecosystem. Serving as the first line of human support beyond frontline Customer Support, this role is the critical bridge between Wolt and its courier partners. In this role, you will balance deep empathy with efficient, high-volume problem-solving — handling complex escalations, localized communications, sensitive account situations, and workflow automations that keep courier partners informed, supported, and valued. Key Responsibilities Inbox Management & Advanced Support Manage courier inbox channels to handle complex, partner-submitted requests. Resolve escalated tickets transferred from Support that fall outside frontline scope, including complaints, bug reports, and sensitive account updates. Maintain team SLAs by keeping inbox tasks within a target 72-hour reply rate and resolving open board tickets efficiently. Content Ownership & Localization Localize regional and global courier-facing communications for specific country languages and cultural contexts. Maintain and continuously update localized courier platforms, including country FAQs, educational content, and operational resources. Proactively maintain information accessibility so couriers can easily self-solve issues without contacting support. Cross-Functional Communication & Enablement Coordinate ad-hoc courier announcements (e.g., weather-related boosts) in alignment with Communications and Supply Activation teams. Create macros, guidance documents, and tools for Customer Support to empower frontline agents to resolve cases independently. Assist onboarding teams with document verification, profile activations, and country-specific onboarding tasks. Community Engagement & Feedback Loops Drive community engagement by supporting local feedback initiatives and courier events. Capture operational insights from courier feedback and translate them into process, documentation, and tool improvements. AI & Process Automation Leverage AI tools day-to-day to generate clear, empathetic response templates and reduce manual workloads for routine inquiries. Utilize AI and self-service tools to summarize ticket escalations, maintain up-to-date knowledge bases, and build smart routing workflows. Key Performance Indicators (KPIs) & Impact Courier Satisfaction: Measured through feedback scores, response quality, and communication empathy. Time to Resolution (TTR): Fast, efficient, and accurate resolution for complex tickets passed from Support or directly from courier partners. Inflow Reduction: Lower overall ticket volume achieved through scalable documentation, improved Support macros, and self-service automation. Localization Quality: High accuracy and quick turnaround time for market-specific announcements and content updates. Our humble expectations Professional working experience in Customer Support, Operations or other similar roles. Professional level in English and fluent (Austrian) German. Proficiency with Excel or Google Sheets. Strong capability to diagnose operational issues, identify root causes, and determine when and how to escalate. Clear, empathetic, and professional written communication skills. Ownership & Accountability: Taking full responsibility for tasks until completion and communicating early when blocked. Attention to Detail: Meticulous with workflows, deadlines, and sensitive partner details. Multitasking & Adaptability: Thriving in a fast-paced environment where priorities dynamically adjust. What we offer Discounted membership fees with MyClubs Deals and discounts with local partners Wolt Credit program Employee Assistance Program (EAP) Career progression opportunities Next steps Please submit your application and resume in English . The interview process begins with a conversation with Talent Acquisition, followed by a meeting with the hiring manager. As a final step, you'll present a take-home assignment. If this sounds like the kind of challenge you're looking for, we'd love to hear from you. We'll be reviewing applications on an ongoing basis and will close the role once we've found the right person, so we encourage you to apply as soon as possible! The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. Pay Range: €2.109 — €2.636 EUR Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Санкт-Петербург Хочешь работать в крупной компании, ценишь стабильность и надежность. Откликайся! Обязанности ### Задачи, которые предстоят: * выпуск автомобилей на линию (с ведением журналов, сезонных инструктажей и т.д.) в том числе с использованием технологии "Телемеханик" * возможная подмена персональных водителей в отпуске * отслеживание технической исправности транспорта банка * передача и получение ТС на СТО * мелкий ремонт ТС (доливка жидкостей, замена ламп и т.д.) * работа с подрядчиком по ремонтам * прием и проверка проведенного ТО и ремонта * проверка технического состояния ТС * обеспечение соблюдения законодательства по БДД. Требования ### Нам необходимы: * наличие открытых прав категории В * наличие пройденного обучения по программе «Контролер технического состояния» * знание устройства и технической части транспортных средств * навыки выполнения мелкого ремонта, обслуживания, замены расходных материалов (щётки стеклоочистителей, технические жидкости, колёса) * умение контролировать исправность транспортного средства, проводить осмотр перед выездом (в том числе с фотофиксацией) * умение работать на ПК на уровне уверенного пользователя * готовность использовать ИИ в ежедневной работе (обучение за счёт компании — есть свои курсы). Условия ### Мы предлагаем: * официальное трудоустройство по ТК РФ * рабочее место по адресу Шафировский пр-кт 2 * режим работы — 5/2 с 08:00 до 17:00 * ДМС с первого дня для сотрудников и льготное страхование для близких * корпоративная пенсионная программа * гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ * подписку Прайм с возможностью совместного использования на трёх близких * материальная поддержка в особых жизненных случаях сотрудника и членов его семьи * корпоративное обучение в виртуальной школе Сбера * насыщенную корпоративную жизнь с разнообразными мероприятиями для вас и вашей семьи * возможность участвовать в конкурсах профессионального мастерства с достойным признанием лучших сотрудников.

Задачи: — Доставка заказов «Магнита»: «У дома», «Косметик», «Аптека», «Маркет». — Заказы заранее собраны, упакованы и оплачены, требуется только доставка. — Работа на личном автомобиле с компенсацией топлива. Требования: — Исправный автомобиль любой марки и модели. — Смартфон или планшет на Android 8.0+. — Паспорт. — Статус самозанятого (оформляется за 15 минут, если отсутствует). — Отсутствие опыта не является препятствием, обучение занимает один день. Условия: — Доход до 8 000 ₽ за полную смену, 5 000–6 000 ₽ при частичной занятости, плюс бонусы. — Чаевые полностью остаются курьеру, комиссии с заказов отсутствуют. — Свободный график: можно работать утром, днём, вечером или по выходным. — Возможность совмещать с учёбой или основной работой. — Район доставки выбирается самостоятельно, близко к дому. — Быстрый выход на первую доставку, без длительного ожидания. — Регулярные выплаты на карту каждую неделю. Дополнительно: — Работа подходит для тех, кто ищет подработку без опыта, хочет гибкий график и надёжного работодателя — федеральную сеть с прозрачными условиями.

Location: Ростов-на-Дону Сбер — это 14 тысяч подразделений по всей стране, а масштабы компании и система поддержки сотрудников открывают возможности для карьеры в любом направлении. Водители-инкассаторы— это настоящие профессионалы, которые обеспечивают перевозку и сохранность банковских ценностей. В Сбербанке тебя ждет дружный коллектив, современные бронированные автомобили и технологии работы, забота о здоровье и безопасности, а также постоянное профессиональное развитие. Обязанности * перевозить денежные средства, а также другие ценности * оказывать инкассаторские услуги клиентам банка * обеспечивать сохранность перевозимых ценностей, автотранспорта. Требования * образование не ниже среднего * права категории B * хорошую физическую подготовку * готовность работать на маршруте вдвоем и по одному * готовность обучаться и сдавать соответствующие нормативы * готовность использовать ИИ в ежедневной работе. Условия * стабильный оклад и социальную поддержку сотрудников * усиленные меры безопасности: современный бронированный автомобиль, боевое оружие, бронежилет и спец контейнеры * гибкий режим работы с суммированным учетом рабочего времени, например, по 12 часов через день, с предоставлением 2-х спаренных выходных дней * Гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ * Подписка Прайм с возможностью совместного использования на трёх близких * ДМС с первого дня для сотрудников и льготное кредитование для близких * корпоративная пенсионную программу * корпоративное обучение * возможность участвовать в конкурсах профессионального мастерства с достойным признанием лучших сотрудников.

Задачи: — Выполнение нерегулярных междугородних трансферов. Условия: — Машина предоставляется. — Вознаграждение от 80 000 рублей за рейс.

Location: Астрахань Хочешь работать в крупной компании, ценишь стабильность и надежность. Откликайся! Обязанности **Что нужно делать:** *  перевозить денежные средства, а также другие ценности * оказывать инкассаторские услуги клиентам банка * обеспечивать сохранность перевозимых ценностей, автотранспорта. Требования **Мы ждем, что ты:** * специалист со средним профессиональным образованием * имеешь права категории B * готов работать на маршруте вдвоем и по одному * готов обучаться и сдавать соответствующие нормативы * готов использовать ИИ в ежедневной работе (обучение за счёт компании — есть свои курсы). Условия **Что мы предлагаем:** * годовую премию и ежегодный пересмотр зарплаты * систему надбавок к заработной плате, в зависимости от выполненного объема работы и выполнения квалификационных требований * гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ * усиленные меры безопасности: современный бронированный автомобиль, боевое оружие, бронежилет и спец контейнеры * гибкий режим работы с суммированным учетом рабочего времени, например, по 12 часов через день, с предоставлением 2-х спаренных выходных дней * быстрый старт карьеры для тех, кто без опыта * уникальную систему онлайн обучения Сбера для карьерного развития и роста * расширенный ДМС, льготное страхование для семьи, корпоративную пенсионную программу * подписка Прайм с возможностью совместного использования на трех близких * вознаграждение за рекомендацию друзей в команду Сбера. Присоединяйся к команде Сбера!

Location: Москва Workplace: В офисе Обязанности осуществлять доставку руководителя от места проживания до мест проведения совещаний, конференций и в офис; обеспечивать проводы и встречи руководителя в аэропортах и вокзалах; выполнять личные поручения руководителя по транспортному обеспечению; следить за техническим состоянием автомобиля и содержать его в чистоте. Требования аналогичный опыт работы персональным водителем от 3-х лет и смежный опыт работы на автомобиле от 5-ти лет; уверенное знание Москвы и МО - основных развязок, магистралей; готовность работать в ненормированном рабочем графике Условия оклад + годовая премия в размере оклада при целевом выполнении KPI; корпоративный автомобиль представительского класса; ДМС с первого месяца работы, включая стоматологию. А еще оплачиваем 50% стоимости полиса ДМС для родственников; страхование от несчастных случаев с 1 месяца работы. Материальная помощь в сложных жизненных ситуациях; прием врачей общей практики и массаж в офисе. Консультация психологов и программа поддержки сотрудников; отпуск 28 календарных дней + 3 дня за ненормированный рабочий день; компенсация расходов на выбор сотрудника, например, на спорт, ипотеку или питание. Специальные предложения от партнеров и скидки от продуктов экосистемы МТС; мобильная связь за счет компании и льготные тарифы для близких; подписка на онлайн-кинотеатр KION, сервис МТС Музыка, книжный сервис Строки от МТС, безлимитные мессенджеры и соцсети; собственный корпоративный университет, онлайн-библиотека и оплачиваемое внешнее обучения для карьерного развития.

Задачи: доставка заказов в качестве курьера на подработку. Требования и условия не указаны.

Location: Ахтубинск Хочешь работать в крупной компании, ценишь стабильность и надежность. Откликайся! Обязанности **Что нужно делать:** * перевозить денежные средства, а также другие ценности * оказывать инкассаторские услуги клиентам банка * обеспечивать сохранность перевозимых ценностей, автотранспорта. Требования **Мы ждем, что ты:** * специалист со средним профессиональным образованием * имеешь права категории B * готов работать на маршруте вдвоем и по одному * готов обучаться и сдавать соответствующие нормативы * готов использовать ИИ в ежедневной работе (обучение за счёт компании — есть свои курсы). Условия **Что мы предлагаем:** * годовую премию и ежегодный пересмотр зарплаты * систему надбавок к заработной плате, в зависимости от выполненного объема работы и выполнения квалификационных требований * гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ * усиленные меры безопасности: современный бронированный автомобиль, боевое оружие, бронежилет и спец контейнеры * гибкий режим работы с суммированным учетом рабочего времени, например, по 12 часов через день, с предоставлением 2-х спаренных выходных дней * быстрый старт карьеры для тех, кто без опыта * уникальную систему онлайн обучения Сбера для карьерного развития и роста * расширенный ДМС, льготное страхование для семьи, корпоративную пенсионную программу * подписка Прайм с возможностью совместного использования на трех близких * вознаграждение за рекомендацию друзей в команду Сбера. Присоединяйся к команде Сбера!

Задачи: — Выполнение поездок между городами. Требования и условия: — Доход от 40 000 до 90 000 рублей за один рейс. — Маршруты, график и требования уточняются отдельно.

💛 Moslashuvchan jadval: ertalab, kechki payt yoki kun davomida.

Задачи: — Выполнение курьерских доставок пешком, на велосипеде или на машине. — Возможность работать как на подработку, так и на постоянной основе. — Свободный график с возможностью выходить от нескольких дней в неделю. Условия: — Оплата зависит от количества выполненных заказов.