Delivery Courier (Employed), Courier Operations

Location: Zagreb, Croatia About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is introducing an employment option in Croatia, alongside our existing entrepreneur model. This locally developed model creates new opportunities for people who want to bring joy, simplicity, and earnings to the capital of Croatia/city of Zagreb. We’re now hiring Delivery Couriers to join Wolt Operations in the Zagreb capital region. In this role, your main responsibility is to deliver orders to customers with accuracy and great service, ensuring every delivery is reliable and high-quality. As an employed courier, you’ll work under the guidance of your manager and within Wolt’s established routines and standards. Additionally I would like to mention Wolt will provide you with all the gear you need, no need for your own car/bike. We are looking for motivated Delivery Couriers to join our team in the Zagreb capital region! In this role, your main responsibility will be to deliver orders to customers while providing excellent service. We’re looking for people with a strong customer service mindset, a positive attitude, and the professionalism to ensure every delivery is a high-quality experience. What you'll be doing You’ll be carrying out deliveries within Zagreb and the capital region (we will provide you with an electric bike for the deliveries, if needed.) Following company-established routines and standards related to food and product safety, ensuring items are handled with care and that hygiene protocols are respected at all times Taking ownership beyond the obvious by proactively identifying and solving minor issues during delivery operations, like incidents, delays, or irregularities Representing Wolt in the field, acting as an ambassador of our values in every customer and partner interaction Providing a customer-first experience during deliveries, maintaining a professional and friendly demeanor that reflects positively on our brand Ensuring the cleanliness, safety, and functionality of your own vehicle Our humble expectations* Identification document – For registration and identity verification, you will need valid identification documents. Certificate of no criminal record – To ensure safety and trust, a certificate of no criminal record is required. Smartphone with a data connection – To use the Wolt app, the essential tool for your work, you will need a smartphone with a mobile data connection. An email address. Your own means of transportation is preferred – such as a car, scooter, or bicycle. Valid driving licence(Croatian  or an EU) – If you use a vehicle such as a car or scooter, you will need the appropriate driving licence. What’s in it for you Competitive compensation – In addition to your base salary, you can earn additional bonuses based on the number of deliveries completed. Additional pay for working under challenging conditions. A minimum of 25 days of annual leave, with the possibility of additional paid days off. Modern delivery equipment, including high-quality rain and winter gear. Digital support while working – local support that responds to your questions in real time and is ready to assist you in various situations. Training and development opportunities to improve the skills needed for the role. Meal allowance. Public transportation reimbursement based on actual costs (up to EUR 110). 100% paid sick leave for the first seven days. Employee professional support and counselling program. Qualifications Customer service mindset Hands-on and can-do attitude Good communication skills Reliable & safe driving skills Good knowledge of the Zagreb capital region English level minimum B1 Valid eligibility to work in Croatia: EU citizenship or valid work and residence permit in Croatia At least 18 years old Previous experience from customer-facing work is considered a plus Next steps: If you are excited about this opportunity, then click below to apply and get the conversation going! We will be reviewing applications and inviting people to interviews on an ongoing basis, so we encourage sending your application ASAP. Kindly note that we do not accept applications coming in via email due to GDPR. Please submit your application via our job portal. https://youtu.be/T10nqKEgkmE?si=HtSkfKIDyz4bc55s Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .