Location: Riyadh, Saudi Arabia; Cairo, Egypt; Amman, Jordan; Casablanca, Morocco; Algiers, Algeria
Müller’s Solutions is seeking a highly skilled
ARIS Enterprise Administrator
to join our team. This position requires expertise in managing and optimizing the ARIS platform, ensuring seamless functionality for our business processes. The ideal candidate will be a proactive problem solver with excellent communication skills and a strong understanding of enterprise architecture and modeling.
The successful candidate will also possess fluency in Arabic, contributing to effective communication within our diverse team and supporting our client base.
Key Responsibilities:
Administer, configure, and optimize the ARIS platform to support business process management and enterprise architecture.
Collaborate with stakeholders to gather requirements and enhance ARIS functionalities to align with business needs.
Manage ARIS Enterprise modules including:
1- Enterprise Admin
2-Enterprise Designer
3-Enterprise Viewer
4-PRO Pack Enterprise
5-Extension: Simulation O
6-versee ARIS Connect administration and configuration.
Develop and maintain documentation related to ARIS configuration, processes, and best practices.
Conduct training sessions and provide support for ARIS users to ensure efficient utilization of the platform.
Monitor system performance, troubleshoot issues, and implement solutions to enhance system efficiency.
Stay updated on ARIS developments and best practices, recommending improvements and upgrades as necessary.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
3+ years of experience as an ARIS Administrator or in a similar role.
Proficient in ARIS platform functionalities and configurations.
Fluency in Arabic and English, both written and verbal.
Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively.
Excellent communication and interpersonal skills to collaborate with cross-functional teams.
Preferred Qualifications:
Experience with business process analysis and modeling.
ARIS certification or other relevant certifications.
Familiarity with enterprise architecture frameworks.
Understanding of ITIL, BPM, and project management methodologies.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Egypt; Jordan; Lebanon; Tunisia; Morocco
At Müller's Solutions, we are looking for an Aris Tool Specialist to join our team and enhance our business process management capabilities through effective utilization of the ARIS tool suite. As an Aris Tool Specialist, you will be responsible for managing, implementing, and optimizing ARIS tools to support various business process modeling and improvement initiatives across the organization.
Key Responsibilities:
Utilize ARIS tools to create, analyze, and maintain business process models, ensuring compliance with established standards.
Support business units in the adoption of ARIS and promote best practices for process documentation and management.
Conduct training sessions for users on leveraging ARIS tools effectively, enhancing their proficiency and understanding.
Collaborate with cross-functional teams to gather requirements and translate them into ARIS model specifications.
Monitor and ensure data integrity within the ARIS repository, performing regular audits and updates as necessary.
Keep abreast of standard methodologies and emerging trends in business process management and ARIS tools.
Provide ongoing support and troubleshooting for ARIS users, resolving issues and optimizing tool performance.
Requirements
Requirements:
Bachelor’s degree in Business, Information Technology, or a related field.
3-5 years of experience working with ARIS tools in a business process management context.
Strong understanding of business process modeling principles and methodologies.
Proficient in configuring and customizing ARIS tools to meet organizational needs.
Excellent analytical skills with the ability to assess complex information and present actionable insights.
Strong interpersonal and communication skills to effectively collaborate with various stakeholders.
Ability to work independently or as part of a team in a fast-paced environment.
Preferred Qualifications:
Certifications related to ARIS or business process management methodologies.
Experience in integration of ARIS with other business applications and tools.
Knowledge of process improvement frameworks such as Lean or Six Sigma.
Location: Riyadh, Saudi Arabia
Müller's Solutions, a renowned tech consulting firm specializing in Tech Outsourcing, Managed Services, SAP implementation & Support, and Global Tech Recruitment, is currently seeking a skilled Business Process Analyst with expertise in Aris to join our team. With offices located in Germany, Saudi Arabia, United Arab Emirates, and Egypt, Müller's Solutions excels at delivering innovative solutions that drive progress and success. Trusted by numerous organizations locally and regionally, we empower businesses to optimize operations, unlock top talent, and streamline processes.
As a Business Process Analyst at Müller's Solutions, you will play a pivotal role in analyzing and optimizing business processes using Aris. You will be responsible for gathering, documenting, and analyzing business requirements, identifying areas for improvement, and recommending solutions. Additionally, you will collaborate with stakeholders and various teams, ensuring effective communication and collaboration to drive successful project outcomes.
Responsibilities
Conduct detailed analysis of existing business processes using Aris
Collaborate with stakeholders to understand and document business requirements
Utilize Aris to model and analyze business processes and identify areas for improvement
Develop and maintain process documentation, including process maps, workflows, and standard operating procedures
Identify and propose process improvement opportunities to optimize productivity and efficiency
Collaborate with cross-functional teams to implement and monitor process improvements
Provide training and support to end users on process improvements and new tools
Requirements
Proficiency in using Aris for process modeling and analysis
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to collaborate effectively with stakeholders and cross-functional teams
Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus
Bachelor's degree in Business Administration, Information Systems, or a related field
Experience in the tech industry or tech consulting is preferred
Benefits
1- Attractive Package.
2- Family Benefits.
3- Visa.
4-Air Tickets.
Riyadh, Saudi Arabia
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• Own AI features from concept to production in a high-load environment. • Build and fine-tune LLMs, train specialized models, and integrate them into the platform.
Занятость: full-time 🖥 Формат Limassol 🕹 Работодатель 🕹 Список обязанностей: — Использовать AI для создания функций на бэкенде, вебе, Android и iOS. 🕹 Требования к кандидату: — 5+ лет опыта разработки программного обеспечения, предпочтительно в бэкенде.
Key Requirements:
— 3+ years of commercial experience in a relevant role.
— Strong expertise in Asterisk (versions 13 and above).
— Hands-on experience building and maintaining VoIP solutions for contact centers or fintech environments.
— In-depth understanding of SIP and RTP protocols, including NAT and QoS.
— Experience configuring and managing SIP trunks.
— Experience configuring IVR workflows, agent queues, and skill-based routing, including fallback and overflow logic.
— Experience with call recording, CDR, and CEL.
— Strong Linux administration skills (Ubuntu/Debian) in production environments.
— Practical experience securing VoIP infrastructure, including protection against brute-force attacks, Fail2Ban, firewall configuration, ACLs, and rate limiting.
— Experience integrating Asterisk with external systems, including CRM, billing, antifraud solutions, and APIs.
— Experience using AMI / ARI to integrate Asterisk with backend systems.
— Understanding of financial systems requirements, including reliability, auditability, and logging.
— Ability to quickly understand and troubleshoot complex or legacy systems.
Responsibilities:
— Maintain and continuously improve the company’s telephony platform.
— Ensure the stable operation of support, collections, and sales communication channels.
— Configure and maintain IVR menus, call queues, and routing logic in line with business processes.
— Integrate the telephony platform with internal services, including CRM, backend systems, and billing.
— Ensure high availability and minimize system downtime.
— Monitor call quality and key performance metrics, including SLA, ASR, and ACD.
— Identify and resolve latency and call-quality issues.
— Optimize system performance and support infrastructure scaling.
— Upgrade and improve the existing VoIP infrastructure.
— Create and maintain technical documentation covering call flows, routing, and integrations.
— Collaborate with cross-functional teams, including backend, support, and security.
• Work as an AI-leveraged engineer, owning features across backend, web, Android, and iOS. • Collaborate with product managers to shape goals into solutions.
Требования:
— Опыт с Asterisk / VoIP от 2 лет.
— Уверенный практический опыт с Asterisk + SIP + Linux.
— Опыт самостоятельного развёртывания Asterisk на Linux-сервере.
— Опыт настройки dialplan, SIP-транков, SIP-агентов и маршрутизации.
— Опыт подключения внешних SIP-провайдеров.
— Понимание SIP, RTP, NAT, кодеков и маршрутизации звонков.
— Опыт самостоятельной диагностики проблем с телефонией.
— Опыт с ARI или AMI.
— Опыт интеграции Asterisk с backend / CRM.
— Опыт с MariaDB / MySQL и CDR.
— Понимание безопасности VoIP-инфраструктуры: firewall, fail2ban, защита от атак.
— Опыт с инструментами мониторинга.
— Redis, Nginx, Grafana / Heplify-преимущество.
— Важно уметь не только развернуть телефонию, но и дальше самостоятельно её поддерживать и решать проблемы.
Локация: Грузия, Азербайджан, Армения, Узбекистан, Молдова.
От 5 лет в проектах внедрения 1С на крупных производственных предприятиях (химия, металлургия, горнодобыча, нефтегаз, энергетика), из них от 3 лет — 1С:ТОиР или другие EAM-системы (SAP PM, Maximo и т.п.) в качестве Аналитика. с ответственностью за НСИ ТОиР и миграцию данных в качестве Аналитика.
• Leverage AI to design and build features across backend, web, Android, and iOS. • Collaborate with product managers to shape goals into solutions and own the end-to-end development.
Внедрение комплексного решения 1С:ERP.УХ с привлечением стороннего Подрядчика (аналитик 1С ERP.УХ по налоговому планированию, учёту, отчётности и контролируемым сделкам со стороны Заказчика), в том числе: структурирование и формализация требований бизнеса их согласование с уполномоченными ответственными лицами;
Обязанности: Внедрение комплексного решения 1С:ERP.УХ с привлечением стороннего Подрядчика (функциональный архитектор 1С ERP.УХ со стороны Заказчика), в том числе: Формирование предложений по улучшению бизнес-процессов Компании и согласование функционально–технических требований к внедряемым информационным системам;
В обязанности входит проектирование и развитие телефонной платформы, а также создание архитектуры телефонии для различных задач. Необходимо развертывать и обеспечивать поддержку Asterisk/Asterisk в рабочей среде. Кандидат должен иметь опыт работы с Asterisk, включая конфигурацию, dialplan и ARI, а также более пяти лет коммерческого опыта в телекоммуникациях или разработке VoIP.
• Own and implement AI features in production, leveraging LLMs and your own models. • Train specialized models for tasks like content moderation and recommendation.
Задачи:
— Администрировать и поддерживать телефонию на базе Asterisk
— Настраивать dialplan, SIP trunks, endpoints и маршрутизацию звонков
— Подключать и управлять SIP-провайдерами
— Поддерживать входящие и исходящие звонки
— Интегрировать Asterisk с backend-системами через ARI / AMI и CRM
— Диагностировать SIP/RTP-трафик и проблемы с качеством связи
— Работать с Asterisk Realtime и MariaDB/MySQL
— Управлять CDR и записями звонков
— Мониторить инфраструктуру и самостоятельно устранять инциденты
Требования:
— 2+ года практического опыта с Asterisk
— Уверенное знание SIP, VoIP, NAT, RTP, codecs
— Практический опыт работы с ARI и/или AMI
— Уверенное администрирование Linux
— Опыт работы с MariaDB/MySQL и базовые знания SQL
— Опыт с firewall, fail2ban и VoIP security
— Умение самостоятельно диагностировать и решать проблемы телефонии
— Будет плюсом: Redis, Nginx, monitoring tools
Условия:
— Полностью удалённая работа
— $3000 fixed / month
— График: Пн–Пт, 09:00–18:00 (UTC+3)
— 1 час на обед + 3 перерыва по 15 минут
— Формат работы — онлайн-офис
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