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Location: Warsaw, Poland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities: Maintain the integrity of all computer workstations and associated software within the organization Act as the main point of contact for employees who are experiencing computer issues Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Develops plans to ensure that the organization has appropriately skilled resources to meet organizational objectives and commitments. Manages the effective implementation of resource planning, recruitment, selection, assessment, on-boarding and transitioning of resources Manage departmental (and therefore business) IT risks; identifying, mitigating and recommending solutions to Head of IT Coordinate business development activities such as identification and communication with client Ensure the existing and future of IT Service and Support aligns to the expectations of our Business roadmap and overall our client's strategy Execution/coordination of local projects at the site Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts Work with the project management team on PC builds and network equipment deployments Troubleshoot PC connectivity issues Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system Installation of packaged software and authorized 3rd party software Remote access solution (VPN) implementation and support Escalation point for help/service desk and on site 2nd level support Implementation of local application enhancements and provide local application support (where required) Provide IT feedback where required; ensure customer satisfaction while continuously improving services at the site. Must be willing and able to provide hands on technical support when required Participate and assist with global IT initiatives (where required) Requirements A strong understanding of Information Technology; trends, products and solutions Experience of maintaining high performing service support functions including IT Service Desk, Desktop Support and 2nd line technicians Knowledge of business development, especially spotting and developing business opportunities with the customer Customer focused with a passion and drive for customer satisfaction and delivering business values ITIL certification is an advantage Excellent communication and negotiation skills with strong service orientation Willingness to travel when required Multitasking as well as ability to “think outside of the box” Fluency in English and Polish (spoken and written) Candidates have to declare Criminal record extract not older than three months Benefits Birthday Voucher in the amount of 180 PLN - valid for one year Additional one day of vacation to your yearly entitlement every two years of work relationship Reimbursement of glasses on prescription in the amount of 300 PLN every two years Work-Anniversary Voucher (after 5-, 10- and 15-year anniversary) Wedding and Baby-born Voucher (gift to celebrate the special moments) Recognition Award and Appreciation Voucher for exceptional work on internal as well as customer projects Fishing for Friends Program Is IT in your DNA?

Location: Cork, Ireland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Maintain the integrity of all computer workstations and associated software within the organization Act as the main point of contact for employees who are experiencing computer issues Ongoing maintenance and future planning needs of the company's desktop infrastructure Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency Evaluate applications and software patches for desktop applications to see if they will solve desktop issues Resolve software, hardware and device issues reported by the end users Installation, configuration and ongoing usability of desktop hardware and software IT support relating to technical issues involving Connect client Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts Work with the project management team on PC builds and network equipment deployments Troubleshoot PC connectivity issues Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system Installation of packaged software and authorized 3rd party software Remote access solution (VPN) implementation and support Document and update the local client environment Escalate service issues when required Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required Oversee the maintenance and tracking of assets Business Continuity & Disaster Recovery testing Advise and train staff on computer operations and software applications New staff on-boarding participation Requirements A strong understanding of Information Technology; trends, products and solutions Experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support Customer focused with a passion and drive for customer satisfaction and delivering business values Friendly, supportive and flexible personality with quick learning ability Solid problem solving and analytical skills Ability to work independently as well as willing to follow directions and best practices Great communication and interpersonal skills Good team player with planning and organizing skills ITIL certification is an advantage Fluent English both written and verbally are strongly required Successful candidates have to declare Criminal record extract not older than three months Benefits Broad range of activities, tasks, and projects Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Rotterdam, Netherlands Workplace: on-site At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a 1st/2nd Line Desktop Support Engineer to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Job Overview: We are urgently seeking an enthusiastic IT professional to join our technical services team for an international client. This role is for a 1st Line Support Engineer who will be responsible for resolving technical issues and providing support across various hardware and software platforms. Key Responsibilities: Resolve laptop/desktop and networking issues, liaising with users when necessary. Provide support and maintenance for application software. Assist in the technical implementation of PC hardware applications for user environments. Ensure that software/hardware implementations adhere to change control guidelines, procedures, and methodologies. Handle incident and service request resolution, including hardware component changes. Support incidents and service support requests from other groups, including distributed servers and printers. Perform equipment maintenance and hardware repairs. Manage installation, moves, additions, changes, and disposal (IMACD) services. Key Duties: Installation: Deliver ready-to-use computers, install hardware, perform software license migration, conduct performance tests, and obtain user approval. Move: Disconnect and pack equipment for transport, reconnect and start up equipment at destination locations. Change: Perform equipment changes and conduct performance tests to ensure functionality. Maintenance and Repair: Perform software updates, hardware changes (mouse, screen, keyboard, dock station, etc.), and compatibility reviews. Helpdesk/Desktop Support experience. Proficiency in MS Windows. Ability to meet targets and SLAs. Strong knowledge of laptop and desktop hardware/software. Networking knowledge. Experience with hardware/software recovery, updating, and installation. Ability to perform Windows installations. Strong communication skills. Excellent organizational skills and attention to detail. Dutch language skills are required.

Location: Großwallstadt, Germany D-ploy ist ein IT - und Engineering-Dienstleister, der in der gesamten EMEA-Region tätig ist, unter anderem in der Schweiz, Deutschland, Tschechien, Österreich, Großbritannien sowie in den USA. Wir legen großen Wert darauf, unseren branchenführenden Kunden innovative und erstklassige IT -Dienstleistungen und -Lösungen anzubieten. Durch den Aufbau vertrauensvoller Partnerschaften innerhalb der IT -Community steigern wir die IT -Produktivität unserer Kunden und tragen zu ihrem Erfolg bei. Wir suchen engagierte, flexible und lösungsorientierte Persönlichkeiten, die Teil einer dynamisch wachsenden und internationalen Organisation werden möchten. Wenn Sie IT lieben und Mehrwert schaffen wollen, sind Sie bei uns genau richtig – bewerben Sie sich und werden Sie Teil unseres Teams! Tasks and Responsibilities Analyse und Behebung von Störungen im industriellen Umfeld (1st/2nd Level Support) Erster Ansprechpartner für Mitarbeiter bei Computerproblemen Überwachung der Desktop-Infrastruktur des Unternehmens und Entwicklung von Vorschlägen zur Effizienzsteigerung Bewertung, Erstellung und Umsetzung von Lösungen im industriellen Bereich Erarbeitung und Implementierung von Standards sowie Mitgestaltung von Konzepten für industrielle IT-Umgebungen Fehlerbehebung bei Software-, Hardware- und Geräteproblemen, die von Endanwendern gemeldet werden Installation, Konfiguration und laufende Betreuung von Desktop-Hardware und -Software Unterstützung bei Client-Standardtechnologien, einschließlich grundlegender Fehlerbehebung bei Exchange sowie Änderungen und Verwaltung von AD-Konten Fehlerbehebung bei PC-Konnektivitätsproblemen und Netzwerkelementen wie ISP-Leitungen, Firewalls, Switches, WLAN-Geräten und Telefonsystemen Implementierung und Support von Remote-Zugriffslösungen (VPN) Eskalation von Serviceproblemen bei Bedarf Kommunikation mit Kunden/Endanwendern, um sie über den Fortschritt von Vorfällen zu informieren und bevorstehende Änderungen oder geplante Ausfälle mitzuteilen Überwachung der Netzwerkleistung (Verfügbarkeit, Nutzung, Latenz) und Ergreifen geeigneter Maßnahmen zur Behebung von Durchsatzproblemen, ggf. Eskalation an das Support-Team Verwaltung und Nachverfolgung von IT-Assets Beratung und Schulung von Mitarbeitern zu IT-Prozessen und Softwareanwendungen Requirements Fundierte Kenntnisse in Informationstechnologie, Trends, Produkten und Lösungen Mindestens 1 Jahr Berufserfahrung in einer vergleichbaren Position mit Unterstützung verschiedener Technologien und Services Erfahrung mit: Windows-Betriebssystemen (Windows 10 & 11) Microsoft Office & Office 365-Anwendungen PC-/Laptop-Hardware Peripheriegeräten (z. B. Drucker) Mobilgeräten Grundkenntnisse in: Active Directory Exchange ITIL-Zertifizierung und Erfahrung mit dem Ticketsystem ServiceNow von Vorteil GMP-/GxP-Kenntnisse sind ein Plus Hohe Selbstmotivation, genaue Arbeitsweise und Liebe zum Detail Kundenorientierung mit einem starken Fokus auf Kundenzufriedenheit und die Bereitstellung von Mehrwert für das Unternehmen Dienstleistungsorientierte Denkweise mit dem Anspruch, Aufgaben und Projekte erfolgreich umzusetzen Fähigkeit zum selbstständigen Arbeiten sowie Bereitschaft, Anweisungen und Best Practices zu befolgen Hervorragende Kommunikations- und Teamfähigkeiten Fließend in Deutsch (mindestens C1) und Englisch (schriftlich und mündlich) Freundliche, hilfsbereite und flexible Persönlichkeit mit schnellem Auffassungsvermögen Teamplayer mit ausgeprägten Planungs- und Organisationsfähigkeiten sowie Multi-Tasking-Fähigkeit Vorlage eines polizeilichen Führungszeugnisses, das nicht älter als 3 Monate ist Benefits Bezahlte Sonderurlaubstage Edenred-Karte (einsetzbar in über 16.000 Restaurants, Hotels und Tankstellen in Deutschland) „Fishing for Friends“-Programm – unser Mitarbeiterempfehlungsprogramm Kostenlose Getränke im D-ploy-Büro Gutscheine (z. B. zum Geburtstag, zur Hochzeit, bei Geburt eines Kindes sowie nach 5 und 10 Jahren Betriebszugehörigkeit) Weiterbildungen und Aufstiegsmöglichkeiten Freundliches und internationales Arbeitsumfeld Wettbewerbsfähiges Gehalt und zahlreiche Benefits Vom Unternehmen gesponserte Eventsbenefits Company-sponsored events Is IT in your DNA?

Location: Prague, Czechia D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Support of IT tools for end-users & IT project owners Act as liaison between the client and/or appropriate resolver teams Create / Manage our IT platforms on behalf of user and appropriate resolver teams Providing initial response time to the requester using the predetermined process & SLA. Perform fault isolation in support of clients escalating as required. Use collaboration technologies such as Microsoft Teams, Webcasting, etc. Escalation of tickets to other Support teams when necessary, On-site Incident and Request resolution, ticket closure. Report customer feedback and potential product requests Help create technical documentation and manuals Requirements 2+ years of experience in Service Desk / IT support centre / 1st/2nd line support Working knowledge of office automation products and generally used SW Hands-on experience with Windows/Linux/Mac OS environments Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude with good communication skills Fluent English & Czech or Slovak (spoken & written); German is a plus Candidates must declare Criminal record extract not older than three months Benefits Broad range of activities, tasks, and projects Flexible working conditions Minimum 5 weeks of vacation Paid sick days Meal vouchers Vouchers (B-day voucher, wedding, and new born surprise) Contributions to wellness programs (multisport card) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?