Location: Argentina; Chile
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
We're looking for a senior B2B Growth Marketer to build and scale demand generation for ElevenLabs in LATAM Southern Cone. This is a hands-on, in-country role focused on generating enterprise pipeline, growing our brand with technical buyers, and creating programs that become benchmarks for B2B marketing in AI.
As our first marketing hire in LATAM Southern Cone, your work will shape how Southern Cone businesses discover, evaluate, and adopt ElevenLabs. The goal is to build repeatable marketing engines that make ElevenLabs the top choice for every enterprise.
WHAT YOU'LL DO
- Build integrated B2B marketing campaigns end to end across Southern Cone priority industries — from strategy and messaging through execution and measurement.
- Own field marketing for the region: plan and run self-hosted events (dinners, roundtables, workshops), represent ElevenLabs at third-party conferences and sponsorships, and bring in creative, high-touch formats (experiential activations, executive dinners, partner co-hosted sessions) that build pipeline and brand with technical buyers.
- Localize and execute programs across ABM, content, webinars, partner/customer marketing, executive branding, product launches, and outbound — choosing the right channel for the problem rather than owning a single function.
- Adapt global campaigns and messaging for the Southern Cone market, and feed local insights (buyer behavior, competitive dynamics, regulatory context) back to the global team.
- Partner closely with local sales and the global product marketing, growth, and design teams to keep messaging consistent and execute high-impact campaigns.
- Own pipeline generation and campaign performance for the market, using data to measure results, run experiments, and continuously improve what works.
REQUIREMENTS
- 5 to 7 years of experience at a high-growth technology company - you've built and scaled B2B demand generation programs that created measurable enterprise pipeline, and you know what moved the needle.
- Ownership Pedigree: You have implemented growth and marketing projects from start to finish and held yourself accountable for the ROI.
- Deep knowledge of the Southern Cone market: its enterprise buyers, media landscape, and business culture, ideally with an existing network.
- Work well without much process. This role spans multiple marketing functions and needs someone who sets priorities, spots opportunities, and moves quickly as our first marketer in the market.
- Relentless commitment to excellence — a high bar for quality, clarity, and impact.
- Curious about AI, follows the technology ecosystem closely, and has exceptional judgment on what makes marketing stand out.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Требуется комьюнити-менеджер Индустриального хаба (онлайн-кампус НИУ ВШЭ).
Задачи:
— Придумывать и вести публикации в канале Хаба: контент-план, написание постов, постановка ТЗ дизайнеру.
— Держать тон и формат канала, делать контент максимально прикладным, чтобы после поста эксперт мог сразу что-то забрать в свою практику.
— Модерировать переписку: вовремя реагировать на вопросы экспертов, разруливать споры и конфликты, деликатно ограничивать самопиар и поток анонсов.
— Общаться с экспертами для создания материалов в чат.
— Оживлять и поддерживать активность в чате экспертного сообщества Хаба: возвращать вовлечённость, если коммуникация затихла, и удерживать её в долгую.
— Быть голосом сообщества преподавателей и экспертов, связанных с программами НИУ ВШЭ.
Требования:
— Опыт в комьюнити-менеджменте или SMM, желательно с экспертными/образовательными аудиториями.
— Спокойствие в конфликтных ситуациях.
— Проактивность: не ждать инструкций, а предлагать, как оживить обсуждение и закрепить результат.
— Интерес к образовательным проектам и уважение к экспертизе людей, с которыми работаешь.
— Отличное знание русского языка, соблюдение правил грамматики, орфографии, пунктуации.
— Поддержание единого Tone of Voice во всех коммуникациях.
— Понимание особенностей контента в Telegram и умение адаптироваться под разные форматы: текстовые посты, посты-карточки, опросы, экспертные посты.
— Умение говорить просто о сложном: ёмко, живо, при этом не теряя в качестве и смыслах.
— Умение чётко и понятно ставить ТЗ дизайнеру, в идеале — предлагать свои идеи.
— Мониторинг трендов, хорошая насмотренность и умение находить подходящие идеи, в том числе креативные.
— Если используете нейросети для подготовки публикаций, умение делать это качественно и вдумчиво.
— Пользователь не должен видеть, что в написании поста участвовал ИИ (только если этого не предполагает тема публикации).
Условия:
— Удалённая работа.
Для отклика необходимо рассказать о своём опыте в комьюнити/SMM и приложить пару примеров постов или кейсов модерации сообщества.
— Также необходимо будет сделать тестовое задание.
Location: Jerusalem
Workplace: hybrid
We are looking for a driven Mobile Product Manager to lead our mobile merchant experience and drive growth in the multi-location POS capabilities. In this role, you’ll work with the head of product to drive product strategy, roadmap prioritization, and delivery of NRS’ POS capabilities and experiences.
You’ll work cross-functionally with engineering, design, operations, go-to-market teams, and executive leadership to create intuitive, scalable products that solve real operational challenges for NRS merchants.
This is an opportunity to build meaningful products from the ground up in a fast-moving environment where customer empathy, speed, and product quality matter.
Why join us:
Build a major new product line with meaningful ownership and influence from day one.
Help shape technology that empowers independent restaurant operators and small businesses.
Join a collaborative, execution-focused team that values speed, customer empathy, and product excellence.
Competitive compensation, strong benefits, and significant opportunities for growth and impact.
What You’ll Do:
Own the full product lifecycle - from customer discovery and strategy through launch, adoption, and continuous iteration.
Spend significant time with NRS merchants and staff to deeply understand workflows, operational pain points, and unmet needs.
Define product strategy, requirements, user stories, acceptance criteria, and feature specifications that translate complex operational workflows into simple, intuitive experiences.
Partner closely with engineering and design to deliver high-quality, scalable features with speed and precision.
Drive roadmap prioritization using customer insights, market trends, product analytics, and business objectives.
Collaborate with sales, marketing, onboarding, and support teams to ensure strong product-market fit and successful product adoption.
Analyze competitive offerings and emerging industry trends to identify opportunities for differentiation and innovation.
Define and monitor key product metrics, using data to continuously improve product performance and customer outcomes.
Serve as the internal subject matter expert for your products and advocate for the voice of the customer across the organization.
What We’re Looking For:
7+ years of Product Management experience building and scaling SaaS products.
5+ years of experience leading mobile features and experiences.
Strong experience building products for SMB or consumer-oriented users, with a deep appreciation for usability and operational simplicity.
Exceptional product discovery, prioritization, and problem-solving skills.
Proven ability to simplify complex workflows into elegant, intuitive user experiences.
Strong communication and stakeholder management skills
, with the ability to influence cross-functional teams and drive alignment.
Comfortable operating in a fast-paced, iterative environment with high ownership and accountability.
Ability to work hybrid from an NRS office three days per week.
Bonus
Experience in the POS space.
Familiarity with ordering, payments, inventory management, or loyalty.
More Benefits:
Hybrid / remote work opportunity in our Jerusalem office!
Competitive salary and career growth opportunities.
Keren Hishtalmut (advanced training fund), pension contributions, and transportation coverage per Israeli law.
Really good hardware and workstations.
Paid Time Off: 15 vacation days with annual loyalty increases, 2 personal days, and 9 paid public holidays per year.
Sick Leave: 18 paid days per year, 100% covered starting from the first day.
An exciting and challenging job with talented people around.
Referral program – get rewarded for helping us grow the team with talented people.
Company-supported online English classes to enhance your professional growth.
A few words about us:
IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.
We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.
National Retail Solutions (NRS) builds technology that helps small businesses thrive. We provide point of sale systems, payments, ecommerce, loyalty, and other tools that empower independent retailers nationwide.
Please submit your CV only in English!
Location: Newark, NJ
Workplace: hybrid
We are looking for a hands-on User Acquisition Manager to support our marketing team. In this role you will assist in executing and scaling paid campaigns across multiple digital channels, helping grow the user base for two of our flagship apps, Boss Money and Boss Revolution. This is a great opportunity for someone looking to develop their UA skills through smart strategy, continuous testing, and data-driven optimization.
Responsibilities:
Support the execution of paid campaigns across multiple channels, including Google Ads, Meta, TikTok, Snapchat, Reddit, X and others, assisting with strategy, setup and daily optimization.
Help develop and execute channel strategies to contribute to user acquisition targets (CPI, CPA, ROAS).
Analyze the full performance funnel from ad impression through install, activation and downstream conversions, connecting paid media inputs to outcomes that inform budget and optimization decisions.
Support creative testing from concept to completion, executing A/B tests and helping establish a structured testing framework.
Monitor and measure creative performance to evaluate how UA optimizations and changes influence results.
Identify areas of improvement by analyzing performance data and converting insights into clear actions.
Support the day-to-day collaboration with designers and creative teams to ensure ad assets are aligned with each app's messaging and audience.
Continuously seek to learn and experiment with new channels, optimization strategies and creative concepts, staying ahead of the latest trends in mobile user acquisition.
Experience or interest in leveraging AI tools to support day-to-day marketing tasks, from creative production and copywriting to campaign workflows and performance analysis.
Requirements:
3+ year managing paid campaigns in a UA or growth role.
B2C App
acquisition experience needed.
Hands-on experience with paid social platforms such as Meta, TikTok, and Snapchat.
Strong analytical mindset with the ability to analyze performance data and turn it into clear optimization decisions.
Fluent in English (Spanish will be a plus)
; written and spoken.
What we offer:
An exciting and challenging job with talented people around.
Referral program – get rewarded for helping us grow the team with talented people.
Health, Dental, Vision, & 401k.
PTO – including vacation, sick leave, and holidays.
Commuter Benefits Program.
Short and Long Term Disability.
Flexible working arrangements.
Tuition Reimbursement Program, and more.
A few words about us:
IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.
IDT is not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.
Our flagship brand, BOSS Revolution, offers Money Transfer, International Calling, and Mobile Top-Up services and supports IDT’s mission of enabling people to keep in touch and share resources with family and friends worldwide.
Location: Remote - EMEA
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As a Project Manager, you will be expected to leverage deep cross-functional expertise to coordinate with enterprise customers globally, guiding integrations from conception to launch by aligning technical teams, managing timelines, mitigating risks, and ensuring all deliverables meet strategic objectives in the following ways:
Own end-to-end project management for enterprise launches using our brokerage APIs (equities, crypto, options, and more)
Collaborate with external stakeholders (product, engineering, compliance teams, etc.) to scope, plan, and execute integration timelines
Work cross-functionally with internal teams (BD, engineering, legal, compliance, operations and customer success) to resolve issues and align on resources
Facilitate weekly partner check-ins, drive action items, and ensure progress toward key deliverables
Track and report on project status, risks, and dependencies to internal leadership and partner stakeholders
Help partners navigate onboarding requirements, such as KYC, AML and regulatory disclosures
Document processes and continuously improve onboarding frameworks to scale future partner integrations
Internally, the Project Manager is a key person to give the best context of a partner to many teams, including leadership. Simply put, the Project Manager is the voice of the customer internally at Alpaca.
As a project manager in a highly collaborative role, the ideal candidate must demonstrate a strong communication, troubleshooting, solutioning and proactiveness skillset.
Key Responsibilities:
Be the face of Alpaca to some of the largest enterprise businesses in their respective regions
Provide updates to Alpaca’s leadership team, being transparent with successes, blockers and solutions
Stay updated on internal product development timelines, and work closely with the technical teams to roll out new features to partners
Establish yourself as a subject matter expert on Alpaca’s API and collaborate with fintechs around the world
Ensure feature requests by partners are communicated to the technical teams and are adequately prioritized
Support the success team with advice on integration items, including new products
Solutionize for partners targeting key regions Alpaca is focusing on, driving the company's mission to
open financial services to everyone on the planet
Create internal and external resources that can be leveraged by both partners and internal teams
Must-Haves:
2+ years of enterprise-level business project management experience with strong process, analysis, design, and documentation skills
Strong verbal and written communication skills in English, to drive clarity on goals, set expectations, and collect feedback
Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
Flexibility to work with customers around the world
Familiarity and interest in FinTech, financial markets, and investing applications
Experience with communication and project management tools such as Slack, JIRA, Confluence, Basecamp and Google Workspace
Startup mindset
Sales and customer success background, leading the customer experience
Training/enablement experience
Brokerage/stocks experience
Crypto experience
Technical background, including:
Familiarity with Metabase
Experience with modern APIs (REST, Websockets, Server Sent Events)
Experience with enterprise software implementations
Technical troubleshooting skills
Experience with issue management (JIRA) and API logging tool
Familiarity with Postman and curl requests
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Remote, Japan
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows.
In this role, you'll work closely with customers and GitLab's product and engineering teams to drive customer success and share feedback that improves GitLab and how we deliver services. You'll manage multiple projects at once, mentor other Professional Services Engineers, and help streamline how we deliver consistent outcomes in a remote, largely asynchronous environment.
Some examples of our projects:
Designing and delivering GitLab installations and reference architectures using tools like Terraform and Ansible across major cloud providers
Leading migrations to GitLab SaaS or self-managed GitLab, and turning customer feedback into actionable improvements for GitLab's product and engineering teams
What you’ll do
Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities.
Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows.
Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes.
Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps.
Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services.
Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy.
Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.
What you’ll bring
Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.
Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set.
Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements.
Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment.
Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment.
Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values.
Must be located in Japan and have full working rights in Japan
About the team
Senior Professional Services Engineers are part of GitLab's Professional Services team. We partner closely with Engagement Managers and Project Managers to deliver consistent outcomes, and we work with GitLab's product and engineering teams to share customer feedback and improve GitLab. Professional Services operates in a fully remote and largely asynchronous environment, collaborating across regions and time zones. The team's challenge is to support customers with a wide range of architectures and deployment models while maintaining high-quality delivery and setting customers up for long-term success.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Berlin, Germany
Agents are authoring entire data systems. The bottleneck is no longer writing pipelines, but understanding, governing, and trusting what they produce.
dltHub provides the infrastructure that enables data teams in large enterprises and scale-up companies to run their data stack autonomously. Our open-source Python library, dlt, offers agents and developers transparent, composable building blocks for data ingestion (schema inference, normalization, incremental loading, and data contracts), designed from the start for the AI era. Built on dlt, dltHub is the AI-native data engineering platform for teams of humans and agents: a managed layer over any warehouse that lets both your team and their agents generate, validate, and manage high-quality data at scale.
As we grow, product communication and sales collateral are critical for our success. We are hiring a Product Marketing Manager to lead building the bridge between our customers and our product team.
Mission of the Role
Make dltHub as compelling to business leaders as it is to engineers, and drive enterprise opportunities through a strong message, launches, and enterprise-level communication.
What you'll actually work on
Product Launches.
You own the process and delivery of our product launches and ensure we communicate our product vision and new product capabilities consistently to a growing audience. We launch new products every few weeks. Recent examples include the
public preview of Transformations
, a
companion post for practitioners
,
dltHub Pro
,
dltHub for Teams
, and our
vision for an autonomous data platform
.
Enterprise communication.
You ensure we are speaking with one voice and represent our brand consistently in everything we say and do. You take ownership of our website communications.
Customer collateral.
You take our customer success stories and blueprints, like the
ontology and semantic layer
, to the next level of excellence. These come from engagements with our customers and our Solutions Engineering team. You interview the customer and write them.
Content marketing.
You coordinate our content marketing creation and distribution efforts. Work with our content writers. Plan the schedules and ensure that the content speaks our language
The link between Product and GTM.
You align stakeholders, drive the launch schedule, and close gaps in messaging, sales enablement, and launch readiness. Coordinate our product marketing activities and keep the team aligned.
What success looks like:
In 90 days,
you run launches end to end, and our story is consistent across the website, sales collateral, and decks, with messaging that speaks directly to business buyers.
In 6 months,
you've built a repeatable process that trains sales on that story, and we can see it working (e.g. in win rate with business buyers & deal velocity)
Ongoing,
you own the marketing plan: one lean, visible roadmap where everyone can see what we're doing, why, and in what order.
Requirements
You can write clearly about technical subjects. Your style is clear and not full of marketing talk. Please read the post on the
Transformations launch
and the page at
dlthub.com/security
. If you think you can do better, you are the person we're looking for.
You have been targeting US enterprise customers and are therefore familiar with what a senior technical stakeholder actually reads. Our customers are the lead personnel regarding data platforms and the people who approve decisions on their behalf, both in the US and in the EU.
You can talk with a data engineer about pipelines, schemas, and warehouses without being one. You do need to understand what our product does.
You've carried out launches from start to finish, which involved you choosing the audience, deciding on the message, and selecting which assets were worth developing, before building most of them yourself.
You need to be able to keep agents in control and build agentic workflows while ensuring our external presence conveys a human touch.
You have a basic understanding of data workflows.
This probably isn't for you if
You rely on a formal brief and a kickoff meeting before getting started, this role is not for you. While you'll have access to design support, you're expected to independently draft the first version of the post, the page, and the deck without waiting for a request ticket.
You want to own strategy and hand execution to someone else.
You can't work from our Berlin office regularly.
Benefits
We organize our work around each person's autonomy and efficiency, with set hours for communication and for deep work.
We are an office-first company that also offers plenty of room for deep work and working from home. Dedicated meeting-free days let the team focus on their most important work.
We cover your Berlin public transportation ticket.
We are deeply committed to your personal and professional growth, and as such, we allocate an annual budget for learning and development.
We offer regular subsidized team lunches and Urban Sports Club membership.
We have an ESOP scheme available to employees, taking into account their impact on the product and the company.
Задачи:
— создавать рекламные коммуникации для разных сегментов целевой аудитории;
— работать над повышением метрик баннеров и рассылок;
— разбираться в тонкостях продукта и писать привлекательные пуш-уведомления;
— готовить маркетинговые тексты разных форматов по брифу от заказчиков;
— редактировать и дорабатывать готовые тексты рассылок, баннеров, лендингов;
— придумывать креативные заголовки и рекламные объявления;
— улучшать тексты на основе данных;
— проводить ревью текстов на предмет соответствия бренду и Tone of Voice;
— писать лид-магниты и другие форматы лонгридов;
— создавать текстовые прототипы маркетинговых и брендовых лендингов;
— писать статьи для контент-маркетинга;
— готовить структуру и тексты презентаций.
Требования:
— умение писать и редактировать разные маркетинговые тексты и понимание особенностей коммуникации в разных каналах: рассылках, перфоманс-маркетинге, пуш-уведомлениях, промостраницах, SMM и спецпроектах;
— умение писать креативные копирайты для заголовков и рекламных объявлений, мыслить смыслами и концепциями;
— внимательное разбирательство в поставленном ТЗ, критическое осмысление задачи, внимание к деталям и умение задавать наводящие вопросы;
— умение работать в команде, участвовать в обсуждении задач и предлагать креативные решения;
— улавливание нюансов Tone of Voice бренда и отражение их в коммуникациях;
— умение быстро разбираться в незнакомой теме с помощью нейронных сетей, проводить мини-исследования;
— понимание принципов работы маркетинговых воронок и умение работать с портретом целевой аудитории;
— грамотность и высокий уровень внимательности к задаче и тексту;
— опыт работы в маркетинговых коммуникациях от 3 лет;
— опыт редактуры маркетинговых текстов;
— опыт работы с разными каналами: CRM, SMM, контент-маркетинг, перфоманс-маркетинг;
— опыт рекламного копирайтинга и креатива;
— опыт написания лонгридов — посты в блог, статьи, спецпроекты;
— будет преимуществом опыт работы с SEO-текстами, образовательными или IT-проектами, понимание диджитал-маркетинга в широком смысле, интерес к техническим и цифровым специальностям (программирование, аналитика данных), знание английского языка на уровне B2 и выше;
— умение и желание оптимизировать работу с ИИ — обучать модели и создавать инструменты под задачу для увеличения объёма работы.
Условия:
— проектная занятость с возможностью совмещать с основной работой (от 4 часов в неделю);
— парт-тайм занятость;
— вознаграждение за выполнение каждой отдельной задачи с ориентировочной оплатой по видам задач: 5 sp — 4788 руб за письма-дайджесты, акционные письма, анонсы фич, контентные рассылки с готовой структурой и короткие тексты для РСЯ; 8 sp — 7660 руб за переработку сырой фактуры в статьи, контентные письма, партнерские тексты, рассылки с необходимостью сбора фактуры и придумывания структуры;
— после завершения работ редактор оценивает фактический объём задачи с возможностью корректировки стоимости;
— удалённое сотрудничество с необходимостью быть на связи в мессенджерах и иногда в Zoom;
— возможность экспериментировать и реализовать свой потенциал без микроменеджмента;
— плавное погружение в сотрудничество и поддержка команды.
Location: Redwood City, CA, United States, San Francisco, CA, United States
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHAT MAKES US DIFFERENT
We operate with a founder-like mindset: we move fast, take ownership, and hold ourselves to a high bar. We are genuinely customer-obsessed, and we bring that same curiosity and care to how we work with each other. If you want to work somewhere that challenges you, trusts you, and gives you the opportunity to do work that actually moves the needle, Box is that place.
WHY BOX NEEDS YOU
Every enterprise is sitting on a goldmine they can't access. Millions of documents, contracts, presentations, images, and emails, the institutional knowledge that defines how a company operates, are locked in legacy systems, invisible to the AI models and agents that could transform how work gets done. Box is the platform that changes that.Box has seen a major evolution since pioneering cloud storage solutions. Today, we are building the secure, intelligent content layer that connects enterprise knowledge to AI powering any model, any agent, and any workflow, while maintaining the governance, compliance, and control that the world's largest organizations demand. AI is only as powerful as the information it can securely access, and that is exactly what Box provides.The enterprises that win the AI era will be the ones that can securely connect their models to the right knowledge, at the right time, with the right controls. Box is that foundation, and we've been building toward this moment for over 20 years.
We are seeking high-caliber sales professionals to drive new customer acquisition and expand relationships across our largest enterprise accounts As an Enterprise Account Executive, you’ll be bringing in new logos as well as growing and expanding existing customers within our largest accounts. You won't be selling a point solution, you'll be helping all lines of business rethink the role of their most valuable asset, their content.
By joining the Box Public Sector Sales team, you will have an opportunity to focus on Box's Justice & Public Safety vertical working alongside our sales leaders.
WHAT YOU'LL DO
Source and close net-new logos within the State Justice Public Safety segment across your assigned Western territory.
Own a portfolio of strategic enterprise accounts (2k-10k employees) and lead complex, multi-stakeholder sales cycles that drive measurable business transformation, not just transactions.
Exercise judgment in selecting methodologies, techniques and evaluation criteria throughout the sales process
Partner with
CIOs, CTOs, CISOs,
and senior business leaders to identify where Box can unlock real, measurable value and change how an organization operates.
Research and understand your customers and prospects to gain insight into their business challenges and Box value proposition
Collaborate with internal teams across Solutions Engineering, Customer Success, Product, Marketing, Partners, and Executive Leadership to deliver outcomes that customers remember.
Build, qualify, and advance pipeline by proactively creating urgency and driving opportunities forward through outbound prospecting and a hunter mindset.
Serve as the voice of the customer by bringing market intelligence and customer feedback back to Product and GTM teams to shape how Box evolves.
WHO YOU ARE
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
5+ years
of enterprise field sales experience with a consistent track record of exceeding goals in complex, multi-stakeholder environments selling SaaS, cloud, data, cybersecurity, or AI solutions.
Preferred Public sector knowledge; experience selling into state and local government
Preferred experience selling to State Justice or Public Safety Accounts
Energized by C-suite engagement and know how to earn and maintain trust at the executive level across IT, security, legal, finance, and business leadership.
Proven ability to translate complex platform capabilities into clear business value, communicating emerging technology effectively to diverse audiences, from technical practitioners to senior leadership.
Proactive pipeline builder who identifies and develops opportunities through strategic prospecting, creative sourcing, and disciplined follow-through.
Display curiosity about AI, eager to learn, and passionate about helping organizations navigate major technological advancements.
Thrive in a culture of respectful candor: you communicate openly, welcome feedback, and believe that transparent, constructive dialogue strengthens team collaboration and decision-making.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. This is a field sales role with travel requirements up to 50%. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.
If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete
this form
. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance. The Fair Chance Ordinance is provided
here
.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided
here
.
For details on how we protect your information when you apply, please see our
Personnel Privacy Notice.
If you are a California-resident, please read our California Applicant & Candidate Privacy Notice
here
.
NOTICE OF USE OF AI
At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage
here
.
#
LI-HYBRID
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits.
For more information
, check out our
benefits and perks
.
In accordance with OFCCP compliance, here is the
Pay Transparency Provision
.
San Francisco Pay Range
$238,000
—
$297,500 USD
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits.
For more information
, check out our
benefits and perks
.
In accordance with OFCCP compliance, here is the
Pay Transparency Provision
.
Redwood City Pay Range
$238,000
—
$297,500 USD
Box is committed to fair and equitable compensation practices. Actual OTE range is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our
benefits and perks
.
In accordance with OFCCP compliance, here is the
Pay Transparency Provision
.
United States Pay Range
$238,000
—
$297,500 USD
Location: Washington D.C.
Workplace: Remote
Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.
Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.
We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.
We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us!
The role
You will be our first policy and government relations hire. You'll build Tempo's presence in Washington from the ground up. You'll represent us on Capitol Hill, with regulators, and across industry coalitions, and you'll help the company understand and shape the rules that govern stablecoins, digital payments and agentic commerce.
We're looking for a seasoned senior leader who is not afraid to roll up their sleeves. As our first policy and government relations hire, you’ll set the strategy and run it yourself. You will be our voice to Congress and regulators. You will also be a strategic partner to Legal, Product, Comms/Marketing, and GTM, shaping how policy factors into product decisions from the earliest stage. Context shifting will be critical to success; the best candidate will understand how to move between strategy and execution hour to hour and day to day.
Responsibilities
- Build and run Tempo's federal government relations strategy, with a focus on stablecoin, payments, digital assets and agentic commerce legislation and rule making
- Develop and maintain relationships with Members, committee staff and relevant regulators
- Engage on emerging AI and agentic commerce policy as it intersects with payments
- Track and analyze federal and key state policy developments, then turn them into clear guidance for leadership and product teams
- Draft comment letters, testimony, white papers, one-pagers, and briefing materials
- Build and manage Tempo's presence in trade associations and industry coalitions, and build alliances across the payments, fintech, and AI ecosystems
- Support company leadership in DC engagement
- Manage outside lobbying and policy consultants as needed
- Own the policy function end to end as a hands-on individual contributor
Required qualifications
- 8+ years of policy or government relations experience
- In-house government relations experience at a payments, fintech, financial services, or technology company
- Experience with payments policy, including stablecoins, money transmission, BSA/AML, card networks, real-time payments, or fintech regulation
- Strong relationships and credibility on both sides of the aisle
- Direct experience with digital asset policy, such as stablecoin legislation and implementation, market structure, or tax
- Excellent written and oral communication skills: you can turn complex technical and regulatory issues into crisp, persuasive material
- A self-starter comfortable working in a fast-moving startup, and quickly toggling between strategy and execution
Preferred qualifications
- Prior Capitol Hill experience, preferably on financial services, banking, or agriculture issues
- Experience with AI or agentic commerce policy
- Multi-client experience at a lobbying firm, consultancy, or trade association
- Familiarity with federal agency rulemaking and regulatory engagement
Attributes
- High motor; speed is a cherished attribute at Tempo
- Concise, evidence-based communicator
- Intense curiosity and open-mindedness
- Scrappiness; willingness to roll up sleeves
Location: Москва
Наша команда отвечает за качество моделей TTS в SaluteSpeech – той части GigaChat, которая занимается звуком. Наш синтез можно услышать у ассистентов Салют, в колл-центре по номеру 900, в Сболе. Сейчас мы ищем ребят, которые будут работать над базовым качеством, мультимодальным Гигачатом и другими классными проектами.
Как у нас все устроено:
* команда живет в 4 городах, общаемся текстом и по видео, иногда встречаемся очно;
* работать можно в удобное время, обязательных созвонов 1-3 в неделю;
* очень много данных и карточек для обучения;
* работа обычно происходит так: формулируем гипотезу, улучшаем модель, обгоняем прод по метрикам, показываем команде runtime, помогаем им затащить в прод;
* чаще всего успешные модели – это улучшенные старые, в итоге развиваем свой звездолет
Вся работа с разметкой для обучения и подсчет метрик уже автоматизированы, очень удобно. Можно прийти на нашу студию, поговорить в микрофон 3 часа и обучить свой синтез.
_Первый этап отбора на эту вакансию – общение с AI-рекрутером. После отклика вам на почту и в чат на платформе HeadHunter придет приглашение пройти первичное интервью с ГигаРекрутером в Telegram. Диалог займёт примерно 10 минут. Его задача — уточнить недостающие детали и ускорить рассмотрение вашей кандидатуры. ГигаРекрутер только начинает свой путь, поэтому просим относиться с пониманием. Ваш опыт и участие помогут сделать его удобным и полезным!_
Обязанности
* улучшать модели;
* обгонять прод по метрикам;
* помогать внедрять;
* фантазировать, экспериментировать, читать статьи;
* заниматься проектами, например ускорение обучения, voice cloning, low resource, rl;
* рассказывать о решении задач на внутренних семинарах, а также на хабре и в нашем чатике в тг.
Требования
* python, алгоритмы, математика;
* знания в DL, особенно про звук;
* опыт обучения моделей для прода;
* кругозор (nlp, лингвистика, русский язык, биология, физика -- что имеет отношение к речи);
* c++;
* публикации.
Условия
* задачи, которые еще никто не делал;
* команда отзывчивых профи, которые всегда помогут;
* фидбек и возможность увидеть результаты своей работы в продуктах;
* много корпоративных плюшек: расширенная программа ДМС (возможность подключения родственников), страхование жизни, специальные условия по кредитам/ипотеке, скидки от компаний-партнёров;
* офис на Кутузовском проспекте с парковкой, спортзалом, массажными креслами и возможностью выбора формата работы (офис, гибрид или удалёнка).
Location: Hybrid (San Francisco, California, United States)
Thank you for considering Tailscale. If this job description resonates with you, please apply.
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.
We encourage you to help us break that statistic!
About Tailscale
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
About the Role
Join our rapidly growing Sales team where you will play an important role at one of the fastest growing companies in the Developer Security space.
As a Sr. Customer Account Executive, you will be responsible for helping expand and renew current customer accounts. You will focus on finding additional use cases, educating the client base on new feature releases, and ensuring the successful adoption of Tailscale across all of your existing customer accounts. You will partner closely with the Solutions Engineering team, as well as collaborate with the Customer Success, Support, Marketing, and Product teams.
We're an energetic company with a wide variety of backgrounds. We coach each other, share feedback, and collaborate to maximize our performance and earning potential, all the while aligning with our customers' needs.
Key Responsibilities
Become an expert in how Tailscale helps our customers
Build a credible pipeline every quarter by engaging with clients on upsells and renewals
Own an upsell and renewal number across your accounts
Help educate customers on the value of Tailscale throughout the evaluation & adoption cycle
Generate short-term results while maintaining annual pipeline coverage
Provide accurate weekly forecasting & revenue delivery
Create mutual action/success plans with prospective and existing customers where appropriate to help them evaluate and expand their usage of the Tailscale product
Participation in video-recorded customer meetings is a core part of this role. Recordings are used for training, collaboration, and quality improvement
What We Are Looking For
2+ years of closing experience in an AE or an AM role
A strong desire to join a high-growth software startup
Has sold developer and/or technical products, especially in a product-led growth (PLG) motion
Experience presenting to senior managers and executives
The ability to manage many opportunities simultaneously at various stages, coupled with a strong track record of meeting and exceeding quota
Experience using Gong, or similar, to collaborate internally and manage pipeline
Experience partnering with a Sales Engineering team, support, and customer success team to drive positive outcomes for clients
Proactive from lead to close - if this opportunity really excites you, please don’t just apply on the website. Find the hiring manager, prospect thoughtfully, and tell us why you’re the best candidate for this position.
This role is based in San Francisco and is hybrid required (3 days/week in-office).
As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.
For this position, our pay ranges reflect target OTE (on target earnings), inclusive of base salary and variable compensation tied to the attainment of quarterly sales targets.
US Pay Range (OTE)
$150,000
—
$190,000 USD
What We Offer
An inclusive, flexible environment where you can be your authentic self.
We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
A competitive total compensation package.
This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
Comprehensive group benefits with no waiting period.
Take advantage of coverage for health, vision, dental, and more for you and your family!
Remote first company
—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
Employer-funded retirement contributions.
Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
Connect with other Tailscalars IRL.
Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
Support for your personal and professional development.
Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
Paid time off and a healthy work-life integration.
Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
A build-your-own home office setup.
You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
Paid parental leave program
. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).
Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.
Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit
https://tailscale.com/scam-awareness
.
Мы развиваем международную продуктовую платформу в сфере CS2 и ищем руководителя клиентского сервиса, который возьмёт на себя управление командой поддержки и построит масштабируемую систему работы с пользователями.
Сейчас клиентский сервис — одна из ключевых точек роста продукта. Нам нужен не администратор текущих процессов, а сильный операционный руководитель, способный выстроить функцию практически с нуля: внедрить SLA, стандарты качества, аналитику, автоматизацию, обучение команды и понятную систему взаимодействия с другими подразделениями.
Главная цель роли: Превратить службу поддержки из реактивной команды, обрабатывающей обращения, в системную функцию клиентского сервиса, которая:
— быстро и качественно решает проблемы пользователей;
— повышает доверие к платформе;
— снижает отток клиентов;
— помогает возвращать пользователей в продукт;
— выявляет системные проблемы и передаёт их продуктовой команде;
— автоматизирует большую часть типовых обращений;
— работает на основании прозрачных метрик и SLA.
Основные задачи:
— Управлять командой клиентского сервиса численностью около 11 человек.
— Провести аудит процессов, нагрузки, структуры обращений и эффективности сотрудников.
— Разработать и внедрить SLA по типам и приоритетам обращений.
— Выстроить многоуровневую модель поддержки: база знаний и автоматизация → L1 → L2 → профильный отдел.
— Определить правила эскалации сложных, финансовых и конфликтных кейсов.
— Создать регламенты, инструкции, шаблоны ответов и единую базу знаний.
— Сформировать Tone of Voice и стандарты коммуникации с пользователями.
— Внедрить систему контроля качества диалогов и регулярного QA.
— Настроить обучение, аттестацию и развитие сотрудников.
— Создать прозрачную систему метрик и отчётности по работе поддержки.
— Внедрять AI-инструменты, чат-ботов и сценарии самообслуживания.
— Автоматизировать типовые обращения по платежам, промокодам, трейдам, статусам предметов и другим повторяющимся вопросам.
— Выстроить систему Voice of Customer: собирать причины обращений, жалобы и предложения пользователей, превращая их в задачи для продукта.
— Обеспечить взаимодействие поддержки с Product, Development, Payments, CRM, Marketing и другими подразделениями.
— Управлять инцидентами и массовыми обращениями пользователей.
— Планировать необходимую численность команды, смены и нагрузку.
— Сформировать систему мотивации сотрудников, связанную не только со скоростью, но и с качеством решения проблем.
Цели на первые 30 дней:
— Провести полный аудит клиентского сервиса.
— Зафиксировать текущие показатели и определить базовую точку по SLA, FRT, FCR, CSAT, QA, повторным обращениям и нагрузке.
— Классифицировать основные причины обращений пользователей.
— Выявить критические разрывы в клиентском пути.
— Описать зоны ответственности и правила эскалации.
— Подготовить план трансформации клиентского сервиса на 90–180 дней.
Цели на первые 60 дней:
— Внедрить базовые SLA и приоритеты обращений.
— Запустить регламенты обработки ключевых типов запросов.
— Сформировать и внедрить Tone of Voice.
— Запустить базу знаний и единые шаблоны ответов.
— Внедрить QA-карту и регулярную оценку качества диалогов.
— Настроить управленческий дашборд по ключевым метрикам.
— Организовать регулярное обучение и обратную связь для команды.
— Запустить понятный процесс взаимодействия поддержки с другими отделами.
Цели на первые 90 дней:
— Обеспечить выполнение SLA не менее чем по 85% обращений.
— Довести FCR — долю вопросов, решённых за одно обращение, — минимум до 70%.
— Снизить долю повторно открытых обращений до 10% и ниже.
— Довести внутреннюю оценку качества диалогов до 85–90%.
— Запустить автоматизацию наиболее частых типов обращений.
— Сформировать регулярный Voice of Customer-отчёт для руководства и продуктовой команды.
— Снизить количество зависших и незакрытых обращений.
— Создать прозрачную систему оценки эффективности каждого сотрудника.
Цели на 6–12 месяцев:
— Целевые значения должны быть подтверждены после фиксации текущей базы, но ожидаемые ориентиры следующие: выполнение SLA — 90% и выше;
— CSAT — 85% и выше;
— FCR — 70–80%;
— QA Score — 90% и выше;
— доля повторных обращений — не более 10%;
— автоматизация 50–70% типовых обращений;
— снижение ручной нагрузки на команду на 40–60%;
— снижение стоимости обработки одного обращения минимум на 30%;
— сокращение критических жалоб и эскалаций;
— измеримое снижение оттока пользователей после обращений в поддержку;
— формирование стабильного потока продуктовых улучшений на основании обращений клиентов.
Ключевые показатели роли:
— First Response Time.
— Average Resolution Time.
— SLA Compliance.
— First Contact Resolution.
— CSAT.
— QA Score.
— Reopen Rate.
— Backlog и количество незакрытых обращений.
— Количество обращений на одного активного пользователя.
— Доля автоматизированных обращений.
— Cost per Contact.
— Retention пользователей после обращения.
— Количество выявленных и устранённых системных причин обращений.
Наши ожидания от кандидата:
— Опыт управления клиентским сервисом или поддержкой от трёх лет.
— Опыт управления командой от 10 человек.
— Практический опыт построения или серьёзной перестройки службы поддержки.
— Понимание SLA, FCR, CSAT, QA, WFM и других операционных метрик.
— Опыт создания регламентов, базы знаний и системы контроля качества.
— Умение работать с аналитикой, находить причины проблем и принимать решения на основании данных.
— Опыт внедрения автоматизации, чат-ботов или AI-инструментов.
— Умение работать со сложными, конфликтными и финансовыми обращениями.
— Сильные навыки управления командой: найм, адаптация, обучение, мотивация и performance management.
— Способность взаимодействовать с продуктом и разработкой и добиваться устранения первопричин обращений.
— Умение одновременно повышать качество сервиса и контролировать его экономическую эффективность.
Будет преимуществом опыт в gaming, iGaming, fintech, crypto, marketplace, e-commerce или другом высоконагруженном B2C-продукте.
Какого человека мы ищем:
Нам нужен системный и самостоятельный руководитель, который умеет не только управлять людьми, но и строить процессы.
Человек, способный погрузиться в реальные обращения пользователей, найти корневые проблемы, сформировать целевую модель и довести изменения до измеримого результата.
У руководителя будет необходимый уровень полномочий для изменения процессов, внедрения инструментов и взаимодействия с другими подразделениями.
Location: Turkey
Workplace: remote
Location: Remote
Type: Freelance / Part-time
Rate: $ 10 USD per hour
About the Opportunity
We’re looking for individuals who are comfortable reading and speaking Turkish clearly to take part in a remote audio recording project. Tasks are completed using our Aurora Studio platform and can be done from your own device.
What You’ll Do
Record your voice while you read prompts and short scripts
Submit recordings through our online platform
Requirements
Fluent speaker of Turkish language
Access to a smartphone capable of making audio recordings
Ability to record in a quiet environment with minimal background noise
Comfortable following recording instructions and guidelines
How It Works
Apply and complete a short pre-vet recording
Get approved for the project
Start completing recording task
Location: Egypt; UAE
Workplace: remote
Location: Remote
Type: Freelance / Part-time
Rate: $ 12 USD per hour
About the Opportunity
We’re looking for individuals who are comfortable reading and speaking Arabic (MSA) clearly to take part in a remote audio recording project. Tasks are completed using our Aurora Studio platform and can be done from your own device.
What You’ll Do
Record your voice while you read prompts and short scripts
Submit recordings through our online platform
Requirements
Fluent speaker of Arabic (MSA) language
Access to a smartphone capable of making audio recordings
Ability to record in a quiet environment with minimal background noise
Comfortable following recording instructions and guidelines
How It Works
Apply and complete a short pre-vet recording
Get approved for the project
Start completing recording task
Location: Poland; Alabama; Arizona; California; Georgia; Brazil; Germany; Detroit; New York
Workplace: remote
Location: Remote
Type: Freelance / Part-time
Rate: $ 12 USD per hour
About the Opportunity
We’re looking for individuals who are comfortable reading and speaking Polish clearly to take part in a remote audio recording project. Tasks are completed using our Aurora Studio platform and can be done from your own device.
What You’ll Do
Record your voice while you read prompts and short scripts
Submit recordings through our online platform
Requirements
Fluent speaker of Polish language
Access to a smartphone capable of making audio recordings
Ability to record in a quiet environment with minimal background noise
Comfortable following recording instructions and guidelines
How It Works
Apply and complete a short pre-vet recording
Get approved for the project
Start completing recording task
УдалённоPoland; Alabama; Arizona; California; Georgia; Brazil; Germany; Detroit; New York
Location: Vietnam
Workplace: remote
Location: Remote
Type: Freelance / Part-time
Rate: $ 9 USD per hour
About the Opportunity
We’re looking for individuals who are comfortable reading and speaking Vietnamese clearly to take part in a remote audio recording project. Tasks are completed using our Aurora Studio platform and can be done from your own device.
What You’ll Do
Record your voice while you read prompts and short scripts
Submit recordings through our online platform
Requirements
Fluent speaker of Vietnamese language
Access to a smartphone capable of making audio recordings
Ability to record in a quiet environment with minimal background noise
Comfortable following recording instructions and guidelines
How It Works
Apply and complete a short pre-vet recording
Get approved for the project
Start completing recording task
Location: India
Workplace: remote
Location: Remote
Type: Freelance / Part-time
Rate: $ 07 USD per hour
About the Opportunity
We’re looking for individuals who are comfortable reading and speaking Hindi (India) clearly to take part in a remote audio recording project. Tasks are completed using our Aurora Studio platform and can be done from your own device.
What You’ll Do
Record your voice while you read prompts and short scripts
Submit recordings through our online platform
Requirements
Fluent speaker of Hindi (India) language
Access to a smartphone capable of making audio recordings
Ability to record in a quiet environment with minimal background noise
Comfortable following recording instructions and guidelines
How It Works
Apply and complete a short pre-vet recording
Get approved for the project
Start completing recording task
УдалённоIndia
ГибридJerusalem; Please submit your CV only in English!
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоseniorRemote, Japan; Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values; Must be located in Japan and have full working rights in Japan; Professional Services operates in a fully remote and largely asynchronous environment, collaborating across regions and time zones
seniorBerlin, Germany
УдалённоГеография найма не уточнена
Redwood City, CA, United States, San Francisco, CA, United States; Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance; Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance
УдалённоГеография найма не уточнена
seniorHybrid (San Francisco, California, United States)
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