Location: San Francisco, CA, USA
About the Role
People increasingly find financial products by asking ChatGPT, Gemini, and Google's AI Overviews and AI Mode instead of scrolling search results. Chime's Organic Growth team helps members find Chime without paid media. Chime is already one of the most visible brands in AI answers in several core banking categories, and we want to widen that lead.
We're hiring a Content Marketing Manager, SEO & AI Search to own the content and citation work that wins in AI search. You'll run Chime's blog from planning through publishing, run our AI-powered content workflows, and earn Chime coverage on the third-party sources AI models trust most. You'll partner closely with our Principal, AI Search Strategy & SEO, who sets Chime's AI search strategy, priority categories, targets, and measurement. You'll own the content that helps us hit those Visibility targets.
This is a hands-on role with plenty of room for strategy. In the same week you might find a citation gap in a high-value category, brief a publisher partner, move a refreshed article through compliance review, and publish it in our CMS.
In this role, you can expect to
Own Chime's blog and editorial content plan for SEO and AEO. You'll turn priority categories, prompt data, and member insights into a sequenced roadmap that helps Chime own its story and earn accurate, positive citations in AI answers.
Run the editorial calendar and keep a steady publishing cadence. Structure content so AI models can find, understand, and cite it, with clear answers, clean formatting, and accurate, current product details (like rates, limits, and eligibility) in Contentful.
Lead content across Chime.com, including product launches and seasonal moments with Product Marketing. Lift conversion on the blog and site through inline CTAs, email capture, stronger conversion paths, and regular CRO testing.
Manage the day-to-day relationship with AirOps, our AI content optimization platform, and automate manual steps in the content lifecycle, from drafting and optimization to disclosures and CMS publishing. The goal is faster turnaround without losing quality.
Lead offsite visibility with affiliate and publisher partners, and manage the AI visibility budget. Find where Chime is missing from the sources AI answers cite, brief partners on accurate product information, and track placements from request to live.
Move content through Legal & Compliance and partner bank review, managing a high-volume queue and using AI-assisted pre-review tools to speed up approvals.
Work with PR, Brand, Social, YouTube, and Help Center so what the web says about Chime is accurate and consistent.
Track citations, AI visibility by topic, rankings, traffic, and enrollments. Run experiments on format, structure, and CTAs, and bring what you learn to the weekly organic performance review.
To thrive in this role, you have
5+ years of experience in editorial strategy, content strategy, or SEO content, with a track record of growing organic visibility, traffic, or conversions.
Hands-on AEO/GEO knowledge: how LLMs and AI answer engines choose and cite sources, and how content structure, accuracy, and third-party coverage affect visibility.
Experience with AI content tools and workflows (for example AirOps, Profound, or LLM-based writing and optimization tools), and real enthusiasm for automating repetitive work.
Experience publishing in a regulated industry such as financial services, fintech, insurance, or healthcare, including managing content through legal and compliance review.
Hands-on experience with a CMS (Contentful preferred) and with Jira or similar ticket-based workflows.
Experience managing freelancers, agencies, or external partners, including timelines, quality, and budget.
Strong writing and editing skills, a sharp eye for accuracy, and the ability to turn performance data into clear recommendations.
Ability to manage many workstreams and stakeholders at once in a fast-changing area, with little supervision.
#LI-Onsite #LI-AM1
Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Wage Notice
$105,000
—
$145,000 USD
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
🏝 Generous vacation policy and company-wide paid days off
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to family planning reimbursement
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact:
accommodations@chime.com
.
To learn more about how Chime collects and uses your personal information during the application process, please see the
Chime Applicant Privacy Notice
.
Location: Chicago, IL, USA
About the role
The Financial Crimes Senior Analyst is responsible for the oversight of KYC and watchlist screening operations, including OFAC, to identify false positives and positive matches.
In this role, you can expect to
Oversees investigators who leverage data to confirm positive matches or false positives
Reaches out to customers to understand customer behavior and to obtain any additional details pertinent to evaluating activities under review, if needed.
Makes a determination whether the match is a true positive.
In depth subject matter expertise for list screening, watchlist, and OFAC.
Experience and/or familiarity with Transaction Monitoring and/or Fraud reviews is preferred.
Performs other job related duties or special projects as assigned.
Assist with dispositioning cases according to agreed upon business Service Level Agreements (SLAs)
Recommend relationship retention or termination and track account closures, if required
To thrive in this role, you have
5+ years banking, risk management, or fraud detection/investigation experience.
CAMS certification is a plus
Prior experience with Fraud and/or AML investigations, with a preference for both, including the ability to identify potentially unusual activity
Practical experience managing audits, independent reviews, or examinations by bank partners or regulators, including the resolution of identified issues
Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment.
Effective analytical and problem solving skills, with abilities in analyzing data patterns and investigating customer transactions.
Self starter possessing the ability to work independently while supporting a team environment.
Strong attention to detail and high concern for data accuracy with the ability to follow directions and apply proper policies, procedures and guidelines.
Knowledgeable of the laws applicable to money laundering, including the Bank Secrecy Act, the USA PATRIOT act, US Treasury AML guidelines, OFAC requirements, and Unusual/Suspicious Activity Reporting requirements preferred
Proficiency with, or ability to quickly gain proficiency with, banking account monitoring and compliance software tools, Microsoft Office applications (Excel, Word).
Aptitude and/or curiosity toward adoption of AI tooling is preferred.
Travel up to 10%.
At least 4 days in office per week. Chicago location preferred. San Francisco or New York City offices are possible.
#LI-Onsite #LI-BE1
Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Wage Notice
$112,000
—
$155,000 USD
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
🏝 Generous vacation policy and company-wide paid days off
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to family planning reimbursement
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact:
accommodations@chime.com
.
To learn more about how Chime collects and uses your personal information during the application process, please see the
Chime Applicant Privacy Notice
.
Location: Berlin, Germany; Frankfurt am Main, Germany; Munich, Germany
Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world's largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.
About the Role
Dentons is seeking a commercially focused Senior Manager to support the Europe Competition & Antitrust Practice and up to one or two other practices. This Europe-focused role will work closely with Practice Group Leaders, partners and colleagues across the Firm to strengthen market position, identify client opportunities and drive cross-border growth.
You will report to the Head of Practices and Sectors and work closely with Leaders, partners, country practice and sector leaders, country marketing and business development leaders, and colleagues across the Europe Practices and Sectors team. The role has no direct or indirect reports.
Responsibilities
Act as a principal business development and market-positioning adviser to the Competition & Antitrust Practice Group Leaders, and up to one or two other practices, providing commercial insight and practical recommendations on priorities, investment and delivery.
Manage practice initiatives, monitor progress and deadlines, and provide updates to the Head of Practices and Sectors.
Lead the annual budget proposal process, monitor expenditure and prepare return-on-investment reports.
Implement market-positioning guidelines, develop credentials and proposal materials, and support requests for proposals.
Identify and progress cross-border opportunities, bringing together the appropriate lawyers and teams to deliver agreed actions.
Use client, pipeline, market and competitor intelligence to identify commercial opportunities and inform practice priorities.
Lead regional legal directory and league table submissions, including Chambers and Global Competition Review, and use results to identify improvement opportunities.
Represent the Europe practice on relevant global calls and coordinate follow-up on global actions.
Plan and deliver strategic internal and client-facing events, collaborating with Marketing and Communications and the Events Department.
Requirements
At least ten years’ relevant experience in business development, marketing, practice management or client development, including at least two years at manager level or equivalent.
Experience building trusted relationships with senior leaders and advising, influencing and constructively challenging them.
A track record of turning practice strategy into commercial plans, campaigns and measurable activity across jurisdictions.
Experience supporting a Competition, Antitrust, Regulatory, Disputes or Transactional legal practice.
Strong commercial judgement, analytical capability and an ability to translate market and client insight into action.
Experience using CRM systems, Microsoft Office tools, proposal processes, directory submissions and AI tools.
Fluency in English. Additional European languages are an asset.
Benefits
Remuneration and benefits package will reflect the successful candidates experience and competencies.
Location: Prague, Czechia
At
Dentons Europe Services
in Prague, we embrace a culture of collaboration and continuous improvement. Our team of professionals is dedicated to collaborating seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more to support legal teams in managing large volumes of data, ensuring accuracy, and enhancing the overall legal process.
About the Role
Dentons is seeking a commercially focused Senior Manager to support the Europe Competition & Antitrust Practice and up to one or two other practices. This Europe-focused role will work closely with Practice Group Leaders, partners and colleagues across the Firm to strengthen market position, identify client opportunities and drive cross-border growth.
You will report to the Head of Practices and Sectors and work closely with Leaders, partners, country practice and sector leaders, country marketing and business development leaders, and colleagues across the Europe Practices and Sectors team. The role has no direct or indirect reports.
Responsibilities
Act as a principal business development and market-positioning adviser to the Competition & Antitrust Practice Group Leaders, and up to one or two other practices, providing commercial insight and practical recommendations on priorities, investment and delivery.
Manage practice initiatives, monitor progress and deadlines, and provide updates to the Head of Practices and Sectors.
Lead the annual budget proposal process, monitor expenditure and prepare return-on-investment reports.
Implement market-positioning guidelines, develop credentials and proposal materials, and support requests for proposals.
Identify and progress cross-border opportunities, bringing together the appropriate lawyers and teams to deliver agreed actions.
Use client, pipeline, market and competitor intelligence to identify commercial opportunities and inform practice priorities.
Lead regional legal directory and league table submissions, including Chambers and Global Competition Review, and use results to identify improvement opportunities.
Represent the Europe practice on relevant global calls and coordinate follow-up on global actions.
Plan and deliver strategic internal and client-facing events, collaborating with Marketing and Communications and the Events Department.
Requirements
At least ten years’ relevant experience in business development, marketing, practice management or client development, including at least two years at manager level or equivalent.
Experience building trusted relationships with senior leaders and advising, influencing and constructively challenging them.
A track record of turning practice strategy into commercial plans, campaigns and measurable activity across jurisdictions.
Experience supporting a Competition, Antitrust, Regulatory, Disputes or Transactional legal practice.
Strong commercial judgement, analytical capability and an ability to translate market and client insight into action.
Experience using CRM systems, Microsoft Office tools, proposal processes, directory submissions and AI tools.
Fluency in English. Additional European languages are an asset.
Benefits
5 weeks of vacation
3 sick days
Meal allowance of CZK 110/day
Home office allowance of CZK 4,70/hour
Multisport card worth CZK 420 and/or Multipass card (Flexi pass) worth CZK 500 per month
Location: Warsaw, Poland
Dentons Business Services EMEA is the operational backbone of Dentons, one of the world's leading global law firms. We support legal teams across Europe, the Middle East, and Africa with top-tier business services, helping to deliver exceptional value to our clients.
At DBS EMEA, we believe in innovation, collaboration, and continuous improvement. Our diverse team supports key areas such as finance, IT, HR, and marketing, ensuring operational excellence at every level.
About the Role
Dentons is seeking a commercially focused Senior Manager to support the Europe Competition & Antitrust Practice and up to one or two other practices. This Europe-focused role will work closely with Practice Group Leaders, partners and colleagues across the Firm to strengthen market position, identify client opportunities and drive cross-border growth.
You will report to the Head of Practices and Sectors and work closely with Leaders, partners, country practice and sector leaders, country marketing and business development leaders, and colleagues across the Europe Practices and Sectors team. The role has no direct or indirect reports.
Responsibilities
Act as a principal business development and market-positioning adviser to the Competition & Antitrust Practice Group Leaders, and up to one or two other practices, providing commercial insight and practical recommendations on priorities, investment and delivery.
Manage practice initiatives, monitor progress and deadlines, and provide updates to the Head of Practices and Sectors.
Lead the annual budget proposal process, monitor expenditure and prepare return-on-investment reports.
Implement market-positioning guidelines, develop credentials and proposal materials, and support requests for proposals.
Identify and progress cross-border opportunities, bringing together the appropriate lawyers and teams to deliver agreed actions.
Use client, pipeline, market and competitor intelligence to identify commercial opportunities and inform practice priorities.
Lead regional legal directory and league table submissions, including Chambers and Global Competition Review, and use results to identify improvement opportunities.
Represent the Europe practice on relevant global calls and coordinate follow-up on global actions.
Plan and deliver strategic internal and client-facing events, collaborating with Marketing and Communications and the Events Department.
Requirements
At least ten years’ relevant experience in business development, marketing, practice management or client development, including at least two years at manager level or equivalent.
Experience building trusted relationships with senior leaders and advising, influencing and constructively challenging them.
A track record of turning practice strategy into commercial plans, campaigns and measurable activity across jurisdictions.
Experience supporting a Competition, Antitrust, Regulatory, Disputes or Transactional legal practice.
Strong commercial judgement, analytical capability and an ability to translate market and client insight into action.
Experience using CRM systems, Microsoft Office tools, proposal processes, directory submissions and AI tools.
Fluency in English. Additional European languages are an asset.
Benefits
Private medical healthcare provided by Medicover
MultiSport card
Benefit Cafeteria system
Veterinary care for your pet provided by PetHelp
Option to join a private insurance plan
An additional day off for your birthday
Tailored learning & development opportunities
Hybrid work model with a modern office in Warsaw city center
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As an early team member, you will work with cross-functional partners to help lay the foundational groundwork for technical hiring in this location. This is a full-cycle recruiting role, where you'll manage the entire recruitment process; from building pipelines to closing offers.
WHAT YOU'LL DO
- Partner closely with technical leadership to deeply understand hiring needs while providing strategic guidance on recruiting best practices
- Build and nurture a strong pipeline of technical talent to support both current hiring and future growth
- Advise hiring managers on market dynamics, compensation insights, and effective talent acquisition strategies
- Identify opportunities to streamline recruiting workflows and enhance operational efficiency across the hiring process
- Ensure data integrity and accuracy within our Applicant Tracking System (Ashby), maintaining a high standard of system hygiene
- Mentor and support other team members to elevate overall recruiting performance and execution
- Lead strategic sourcing initiatives to engage top-tier, passive candidates across various technical disciplines
- Collaborate cross-functionally within the company to align recruiting efforts with broader organizational goals
WHAT YOU HAVE
- 7+ years of full-cycle technical recruiting experience at a fast-paced environment
- Proven track record building strong technical teams in a high growth company
- Can develop relationships with hiring partners and become a trusted advisor
- Knows how to effectively communicate with candidates and be able to efficiently and systematically manage their individual processes
- You possess low ego and are willing to roll up your sleeves to accomplish our collective goals
- Help mentor other teammates by leading by example and providing guidance
- Understand the importance of data and metrics to influence recruiting strategies
- The type of person that keeps up with trends in technology, startups and which companies are the current magnets for top tier talent
COMPENSATION RANGE
$170,000- 180,000 USD
#LI-AD2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Dublin
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
The EMEA Recruiting Operations Generalist keeps hiring running smoothly across EMEA. You'll take on complex, loosely defined operational work, then turn it into automated processes that the coordination team can run and maintain on their own. You'll also help lead bigger AI implementation projects, partnering with Harvey's analytics and AI teams while doing much of the hands-on work in EMEA yourself.
WHAT YOU'LL DO
- Execute tier 2 operational work in EMEA: the complex, poorly defined processes that don't fit a standard playbook.
- Automate that work so it runs on its own, then document it and hand it off to the coordination team to maintain.
- Work on larger AI implementation projects, partnering with analytics and AI colleagues.
- Keep the lights on in EMEA, owning day-to-day recruiting operations for the region.
WHAT YOU HAVE
- 4+ years in recruiting operations, people operations, or a similar operational role in a fast-growing company.
- A track record of taking messy, undefined processes and making them clear, repeatable, and reliable.
- Hands-on automation experience, including AI or workflow tools, and the discipline to hand work off so others can maintain it.
- Experience supporting hiring across EMEA markets.
- Strong cross-functional skills: you can partner with analytics and AI teams and explain trade-offs to non-technical stakeholders.
- Comfort with ambiguity and a bias for action.
- Nice to have: experience with an ATS such as Ashby.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LE1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: London
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
The EMEA Recruiting Operations Generalist keeps hiring running smoothly across EMEA. You'll take on complex, loosely defined operational work, then turn it into automated processes that the coordination team can run and maintain on their own. You'll also help lead bigger AI implementation projects, partnering with Harvey's analytics and AI teams while doing much of the hands-on work in EMEA yourself.
WHAT YOU'LL DO
- Execute tier 2 operational work in EMEA: the complex, poorly defined processes that don't fit a standard playbook.
- Automate that work so it runs on its own, then document it and hand it off to the coordination team to maintain.
- Work on larger AI implementation projects, partnering with analytics and AI colleagues.
- Keep the lights on in EMEA, owning day-to-day recruiting operations for the region.
WHAT YOU HAVE
- 4+ years in recruiting operations, people operations, or a similar operational role in a fast-growing company.
- A track record of taking messy, undefined processes and making them clear, repeatable, and reliable.
- Hands-on automation experience, including AI or workflow tools, and the discipline to hand work off so others can maintain it.
- Experience supporting hiring across EMEA markets.
- Strong cross-functional skills: you can partner with analytics and AI teams and explain trade-offs to non-technical stakeholders.
- Comfort with ambiguity and a bias for action.
- Nice to have: experience with an ATS such as Ashby.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LE1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote-Friendly (Travel Required) | San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Claude is trained and served on hardware in data centers Anthropic operates and in sites partners build and run for us. DCSE secures that footprint: the sites, the hardware moving through them, and the people and vendors who touch it. Security at that scale runs on data, and you'll be the engineer who owns it and the systems that produce it: component-level hardware inventory and chain of custody, fed by software that runs at our sites and on hosts, and continuous control monitoring, with the posture calculations that decide what each site is cleared to run.
You set the architecture, agree schemas and interfaces with the teams, operators and vendors that own the sources, build the pipelines, stores and tools, and run what you ship. The goal is security that runs itself: custody, access and evidence verified continuously from records, with tools and AI agents doing the reviews. We favor simple, standard controls and tools that can be verified over elaborate ones. We use Claude throughout our engineering workflow and expect you to as well.
You'll work with the rest of DCSE, including the engineers on its security monitoring platform, with Anthropic's compute and data center operations teams, and directly with data center operators, hardware vendors and logistics providers. The role is based in San Francisco, with remote applicants in the US considered, and involves regular travel to data center sites, which are critical infrastructure.
Key responsibilities
Hardware inventory and chain of custody:
own the component-level record of what hardware exists, where it is and who has handled it: the data model, the pipelines that join inventory and custody events from many source systems, change history on every record, and the tamper-evident stores behind it
Tools, automation and AI agents:
build the tools and agents the team runs on this data: reconciliation, audit evidence exports, custody checks. When a review keeps costing people time, you build the tool or agent that retires it
Custody workflows and field software:
build the workflows and the site and host software that capture custody events as they happen (a receipt, a move, a data wipe, a decommission) and enforce who is authorized to record them
Continuous control monitoring and posture:
own the pipelines that turn check outcomes, assessment results and findings into per-control and per-site measures over time, against the compliance frameworks we and our partners are assessed against, and the posture calculation that decides what a site is cleared to run
Data quality:
build coverage checks, reconciliation against sources and alerts on a silent or drifting feed, so a wrong or missing record is caught the same day; own retention and access controls on the records
Integration and reporting:
agree schemas and interfaces with the engineers who run the security monitoring platform, and build the query surfaces and reports the team, site leads and leadership use directly
Minimum qualifications
Have designed and run production data systems (relational schemas, change data capture, batch or streaming pipelines and the services around them) and kept them correct: coverage measured, records reconciled against the source, alerts on silence, and a design that expects records to get corrupted or lost
Have integrated with systems you did not control (inventory tools, ticketing systems, vendor APIs) and built data models that outlive any one source
Have shipped software that runs outside a central service (host agents, site-local services, edge collectors) and kept it correct in the field, or built metrics a team made decisions on and defended them when challenged
Have worked hands-on with data about physical assets or security controls: a hardware fleet, data center or supply chain inventory, asset custody, or the control and evidence data of a security or compliance program
Read and review other people's code, and build with AI coding agents using Git and code review
Own a domain end to end: set the approach, design and build it with the teams and vendors whose systems it depends on, and run it as something people use every day
Write SQL and at least one general-purpose programming language well
Preferred qualifications
Experience with asset management, supply chain or warehouse systems where serialized tracking and custody transfer are the core problem
Experience building continuous control monitoring or metrics for a security or compliance program, or producing evidence an assessor accepted, for example against NIST SP 800-53, ISO 27001 or SOC 2
Experience with risk or posture scoring that combines control results, findings and other evidence into a measure people make decisions on
Familiarity with data center hardware and its lifecycle from receipt to decommission, and with sites and parties you did not control: colocation, cloud or GPU cloud operators, hardware manufacturers, logistics providers
Have run software on many hosts or at remote sites with versioned rollout and a way to know each copy is still reporting
Have built AI agents or automation that replaced recurring manual work
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$320,000
—
$405,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco
Workplace: OnSite
Lavendo partners with startups and high‑growth companies to help them hire top‑tier sales, GTM, and technical talent. This role is with one of our clients; we’ll share full details about the company and interview process as we get to know you and confirm mutual fit.
ABOUT THE COMPANY
Our client is a fast-moving AI startup in San Francisco that recently closed a $30M Series A with participation from Y Combinator. The team builds fully managed reinforcement learning (RL) environments and benchmarks - high-quality computer-use and tool-use "gyms" - that frontier AI labs use to train agents to do real financial services work: Excel modeling, PowerPoint creation, and more across investment banking, private equity and hedge funds. They work directly with OpenAI, Anthropic and Google DeepMind to train financial services capabilities into their next-gen models - when Claude gets better at Excel, that's partly our client's work. And they're doing it with strong revenue traction already in place.
THE MISSION
Train the "Financial Services Super Intelligence." Our client works directly with frontier labs to teach the next generation of AI agents how to do real finance work - at the quality bar of the best bankers, investors, and consultants.
THE OPPORTUNITY
As a Strategic Project Lead, you'll drive account delivery on a small, high-impact core team. You'll work directly with frontier lab customers, shape the product alongside engineering, and help define how AI agents learn to do finance. This is a rare chance to bring your finance or consulting background into the center of frontier AI - with real ownership from day one.
WHAT YOU'LL DO
- Own day-to-day delivery and quality of training environments shipped to frontier lab customers, including managing contractors and running experiments
- Act as one of the lead product managers - form opinions on the product, work with engineers to ship features, and drive the product roadmap in tight partnership with engineering
- Manage customer relationships - understand requirements, set expectations and make sure every deliverable meets the quality bar
- Build operational systems - documentation, quality guardrails and scalable processes that support rapid project cycles
- Contribute to strategic and financial planning across pricing, revenue modeling and project economics
WHAT YOU BRING
- 2+ years in investment banking, private equity, hedge funds or finance-focused consulting - and the ability to explain the work you've done in depth
- A track record of running projects or workstreams end to end, including managing external stakeholders, contractors or high-level client deliverables
- Startup experience or exposure - startup operations, startup internships, or starting your own company
- A self-starter track record - an entrepreneurial side project, a business you started, or something meaningful you built on your own
- Hands-on building with AI tools (Claude Code, Codex, Cursor or similar) - be ready to explain what you built, why it mattered and how it relates to this role
- Ability to work full-time in person in San Francisco, 5 days a week
- Nice-to-have: a degree from a strong technical or CS program
KEY SUCCESS DRIVERS
- Depth - you can walk through a deal or project you owned in detail: how it started, how the pieces fit, what you delivered
- Builder mindset - you experiment with AI tools and build with them, not just prompt them
- Ownership - you take projects from messy requirements to a finished, high-quality deliverable
- Genuine excitement about AI - you're curious about RL environments and why training AI on finance work matters
- Client presence - you're comfortable working with sophisticated external customers and setting clear expectations
- Stability and momentum - steady progression and meaningful tenure in recent roles
- In-person energy - you want to build side by side with a small team, 5 days a week
WHY JOIN?
- Direct impact on frontier AI - your work shapes how the next generation of AI models learns to do finance
- Competitive comp - $175K-$275K base plus 0.05-0.3% early-stage equity upside and flexible bonus structures
- Fully covered healthcare, including dental and vision
- Free meals while working and a gym membership
- Free transportation to and from the office (Uber/Waymo)
- $10K+ relocation stipend
- 401(k) with 4% match
- Visa sponsorship - H-1B transfers supported; new sponsorship available, including OPT/new grad
INTERVIEWING PROCESS
1. Initial Screen - intro call on your background and past work
2. Second Round - practical deep dive with the project leads
3. Take-Home Case Study - a scoped project based on real work
4. Case Study Presentation - present your case study to the team
We are proud to be an equal opportunity workplace and consider all qualified applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran or military status, gender identity or expression, sexual orientation, or any other characteristic protected by law.
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic asset management accounts. These partnerships span legal teams, business functions and regions, requiring an understanding of how asset managers operate and how legal work supports their investment activities and business priorities.
You will help the team turn those priorities into sustained adoption, measurable improvements in legal work and lasting partnerships. Reporting to the Head of Customer Success, Majors, you will also help shape how we support strategic asset management accounts as Harvey evolves.
WHAT YOU'LL DO
- Lead and develop the team. Coach CSMs on account strategy, stakeholder relationships and prioritization while managing performance, supporting career development and hiring. Set practical standards for success planning, business reviews and renewal preparation.
- Own portfolio outcomes. Be accountable for retention, net revenue retention and adoption across your team’s accounts. Partner with Sales on renewal strategy, forecasting and expansion opportunities, using account data and customer feedback to address risks early.
- Drive measurable customer value. Guide the team in identifying high-impact use cases across legal teams and their business partners, defining success measures and embedding Harvey into daily workflows. Ensure account plans connect implementation and adoption to improvements in turnaround time, internal capacity and management of legal spend.
- Lead executive engagement and customer escalations. Meet directly with senior customer stakeholders, including General Counsel and legal, compliance and operations leaders, to review progress, align on priorities and address concerns. Step in when urgent issues arise, coordinating Harvey’s response and ensuring clear communication, ownership and follow-through.
- Align teams around customer priorities. Bring together Sales, Legal Engineering, Product, Engineering and Security to support account plans. Clarify ownership, coordinate resources and work with functional leaders to resolve competing priorities.
- Influence product direction. Bring evidence from strategic asset management accounts to Product and go-to-market leadership. Identify recurring adoption barriers, surface unmet needs and help prioritize improvements with broad customer impact.
WHAT YOU HAVE
- 10+ years of experience in customer success, account management, consulting or professional services, including at least 4 years directly managing CSMs or account teams serving large enterprises.
- A track record of delivering retention and expansion outcomes across complex enterprise accounts, including leading renewal and growth strategies in partnership with Sales.
- Experience building strong teams through coaching, clear expectations and thoughtful performance management.
- The ability to earn executive trust, lead difficult customer conversations and influence decisions across functions without direct authority.
- Strong analytical judgment, including the ability to interpret adoption data, assess account risk and connect customer outcomes to commercial decisions.
- Experience helping organizations adopt new technology in regulated environments, with an understanding of AI’s opportunities and limitations. Experience serving asset managers or other financial institutions, particularly their legal and compliance teams, is strongly preferred.
WHAT WE OFFER
- The opportunity to develop a strong team working with leading asset managers.
- Close collaboration with Harvey’s leadership and product teams on complex customer challenges.
- The chance to help legal teams turn advances in AI into lasting improvements in how they support the business.
COMPENSATION
$230,000 - $250,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic law firm accounts. These partnerships span offices, practice groups and regions, requiring an understanding of how firms operate, make decisions and deliver value to their clients.
You will help the team turn firm priorities into sustained adoption, measurable improvements in legal work and lasting partnerships. Reporting to the Head of Customer Success, Majors, you will also help shape how we support strategic law firm accounts as Harvey evolves.
WHAT YOU'LL DO
- Lead and develop the team. Coach CSMs on account strategy, stakeholder relationships and prioritization while managing performance, supporting career development and hiring. Set practical standards for success planning, business reviews and renewal preparation.
- Own portfolio outcomes. Be accountable for retention, net revenue retention and adoption across your team’s accounts. Partner with Sales on renewal strategy, forecasting and expansion opportunities, using account data and customer feedback to address risks early.
- Drive measurable customer value. Guide the team in identifying high-impact use cases across practice groups, defining success measures and helping lawyers embed Harvey into their work. Ensure account plans connect implementation and adoption to improvements in efficiency, work quality and client service.
- Lead executive engagement and customer escalations. Meet directly with senior firm stakeholders, including Partners and knowledge and innovation leaders, to review progress, align on priorities and address concerns. Step in when urgent issues arise, coordinating Harvey’s response and ensuring clear communication, ownership and follow-through.
- Align teams around customer priorities. Bring together Sales, Legal Engineering, Product, Engineering and Security to support account plans. Clarify ownership, coordinate resources and work with functional leaders to resolve competing priorities.
- Influence product direction. Bring evidence from strategic law firm accounts to Product and go-to-market leadership. Identify recurring adoption barriers, surface unmet needs and help prioritize improvements with broad customer impact.
WHAT YOU HAVE
- 10+ years of experience in customer success, account management, consulting or professional services, including at least 4 years directly managing CSMs or account teams serving large enterprises.
- A track record of delivering retention and expansion outcomes across complex enterprise accounts, including leading renewal and growth strategies in partnership with Sales.
- Experience building strong teams through coaching, clear expectations and thoughtful performance management.
- The ability to earn trust with senior stakeholders, lead difficult customer conversations and influence decisions across functions without direct authority.
- Strong analytical judgment, including the ability to interpret adoption data, assess account risk and connect customer outcomes to commercial decisions.
- Experience helping organizations adopt new technology and change established ways of working, with an understanding of AI’s opportunities and limitations. Experience serving law firms and navigating their partnership structures, practice-group needs and technology adoption is strongly preferred.
COMPENSATION
$230,000 - $250,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic law firm accounts. These partnerships span offices, practice groups and regions, requiring an understanding of how firms operate, make decisions and deliver value to their clients.
You will help the team turn firm priorities into sustained adoption, measurable improvements in legal work and lasting partnerships. Reporting to the Head of Customer Success, Majors, you will also help shape how we support strategic law firm accounts as Harvey evolves.
WHAT YOU'LL DO
- Lead and develop the team. Coach CSMs on account strategy, stakeholder relationships and prioritization while managing performance, supporting career development and hiring. Set practical standards for success planning, business reviews and renewal preparation.
- Own portfolio outcomes. Be accountable for retention, net revenue retention and adoption across your team’s accounts. Partner with Sales on renewal strategy, forecasting and expansion opportunities, using account data and customer feedback to address risks early.
- Drive measurable customer value. Guide the team in identifying high-impact use cases across practice groups, defining success measures and helping lawyers embed Harvey into their work. Ensure account plans connect implementation and adoption to improvements in efficiency, work quality and client service.
- Lead executive engagement and customer escalations. Meet directly with senior firm stakeholders, including Partners and knowledge and innovation leaders, to review progress, align on priorities and address concerns. Step in when urgent issues arise, coordinating Harvey’s response and ensuring clear communication, ownership and follow-through.
- Align teams around customer priorities. Bring together Sales, Legal Engineering, Product, Engineering and Security to support account plans. Clarify ownership, coordinate resources and work with functional leaders to resolve competing priorities.
- Influence product direction. Bring evidence from strategic law firm accounts to Product and go-to-market leadership. Identify recurring adoption barriers, surface unmet needs and help prioritize improvements with broad customer impact.
WHAT YOU HAVE
- 10+ years of experience in customer success, account management, consulting or professional services, including at least 4 years directly managing CSMs or account teams serving large enterprises.
- A track record of delivering retention and expansion outcomes across complex enterprise accounts, including leading renewal and growth strategies in partnership with Sales.
- Experience building strong teams through coaching, clear expectations and thoughtful performance management.
- The ability to earn trust with senior stakeholders, lead difficult customer conversations and influence decisions across functions without direct authority.
- Strong analytical judgment, including the ability to interpret adoption data, assess account risk and connect customer outcomes to commercial decisions.
- Experience helping organizations adopt new technology and change established ways of working, with an understanding of AI’s opportunities and limitations. Experience serving law firms and navigating their partnership structures, practice-group needs and technology adoption is strongly preferred.
COMPENSATION
$230,000 - $250,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: USA
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Solutions Engineer driving business growth in the North American robotics and automation market based on engineering expertise. Responsible for proposing customized solutions utilizing deep technical knowledge in motor controls, gearboxes, PCB systems, encoders, and sensors. Serves as a primary business Point of Contact (POC) for key actuator accounts in North America, acting as a bridge between technology and sales by managing the project lifecycle, establishing business plans, overseeing revenue, and collaborating with HQ R&D.
Key Responsibilities
1. Customer Relations & Technical Sales
Technical Point of Contact (POC): Serve as the primary technical interface for North American actuator customers, providing application guidance, developing customized solutions, leading technical discussions, and supporting customers throughout the project lifecycle.
Customized Solution Proposal: Analyze customer technical requirements to lead Technical Sales Proposals and design/deliver optimal customized solutions.
2. Strategy & Business Development
GTM Strategy Support: Partner with sales to support Go-to-Market (GTM) initiatives by providing technical expertise, application guidance, solution recommendations, and customer-facing engineering support that drives actuator adoption in the North American robotics market.
Pipeline Support: Identify technical opportunities and emerging customer needs through customer interactions, application discussions, and project support activities, helping sales teams expand and develop the project pipeline
Market Presence Enhancement: Represent actuator solutions and increase brand awareness in the market by attending industry events, trade shows, and customer meetings.
3. Revenue & Project Management
Revenue & Supply Management: Oversee and take responsibility for revenue management activities, including order management, supply chain coordination, and Accounts Receivable (AR) tracking.
Project Leadership: Utilize strong project management capabilities to coordinate schedules, manage risks, and support seamless, on-time project delivery.
4. HQ Collaboration & VOC
VOC Collection & Delivery: Document customer technical requirements and market insights (Voice of Customer) to inform next-generation product/feature development and convey them to HQ R&D and Product Management teams.
Cross-functional Collaboration: Partner closely with HQ Product Management teams, local subsidiaries, and other cross-functional stakeholders to ensure seamless project delivery and maximize customer satisfaction.
Qualifications & Requirements
Education: Bachelor’s degree in STEM fields (Required).
Technical Expertise: Deep technical knowledge and hands-on experience in the following areas (Required):
Motor controls
Gearboxes
PCB systems
Encoders and sensors
Key Competencies:
Strong project management capabilities.
Exceptional external communication skills and rich customer-facing experience.
Ability to lead technical sales proposals and derive/deliver customized solutions.
Native or near-native proficiency in English.
Other Requirements:
Ability to travel frequently (30% to 50% of working time; must be eligible for international travel).
Valid work authorization in the United States (No visa sponsorship required).
Preferred Qualifications
Master's or Ph.D. degree in STEM fields, or a relevant double major.
PMP (Project Management Professional) or equivalent project management certification.
Master's or Ph.D. degree in Robotics or Actuator engineering.
Experience participating in development projects within the humanoid robotics industry.
Proficiency in the Korean language.
#LI-DB2
Recruiting Range
$110,000
—
$150,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: USA
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Solutions Engineer driving business growth in the North American robotics and automation market based on engineering expertise. Responsible for proposing customized solutions utilizing deep technical knowledge in motor controls, gearboxes, PCB systems, encoders, and sensors. Serves as a primary business Point of Contact (POC) for key actuator accounts in North America, acting as a bridge between technology and sales by managing the project lifecycle, establishing business plans, overseeing revenue, and collaborating with HQ R&D.
Key Responsibilities
1. Customer Relations & Technical Sales
Technical Point of Contact (POC): Serve as the primary technical interface for North American actuator customers, providing application guidance, developing customized solutions, leading technical discussions, and supporting customers throughout the project lifecycle.
Customized Solution Proposal: Analyze customer technical requirements to lead Technical Sales Proposals and design/deliver optimal customized solutions.
2. Strategy & Business Development
GTM Strategy Support: Partner with sales to support Go-to-Market (GTM) initiatives by providing technical expertise, application guidance, solution recommendations, and customer-facing engineering support that drives actuator adoption in the North American robotics market.
Pipeline Support: Identify technical opportunities and emerging customer needs through customer interactions, application discussions, and project support activities, helping sales teams expand and develop the project pipeline
Market Presence Enhancement: Represent actuator solutions and increase brand awareness in the market by attending industry events, trade shows, and customer meetings.
3. Revenue & Project Management
Revenue & Supply Management: Oversee and take responsibility for revenue management activities, including order management, supply chain coordination, and Accounts Receivable (AR) tracking.
Project Leadership: Utilize strong project management capabilities to coordinate schedules, manage risks, and support seamless, on-time project delivery.
4. HQ Collaboration & VOC
VOC Collection & Delivery: Document customer technical requirements and market insights (Voice of Customer) to inform next-generation product/feature development and convey them to HQ R&D and Product Management teams.
Cross-functional Collaboration: Partner closely with HQ Product Management teams, local subsidiaries, and other cross-functional stakeholders to ensure seamless project delivery and maximize customer satisfaction.
Qualifications & Requirements
Education: Bachelor’s degree in STEM fields (Required).
Technical Expertise: Deep technical knowledge and hands-on experience in the following areas (Required):
Motor controls
Gearboxes
PCB systems
Encoders and sensors
Key Competencies:
Strong project management capabilities.
Exceptional external communication skills and rich customer-facing experience.
Ability to lead technical sales proposals and derive/deliver customized solutions.
Native or near-native proficiency in English.
Other Requirements:
Ability to travel frequently (30% to 50% of working time; must be eligible for international travel).
Valid work authorization in the United States (No visa sponsorship required).
Preferred Qualifications
Master's or Ph.D. degree in STEM fields, or a relevant double major.
PMP (Project Management Professional) or equivalent project management certification.
Master's or Ph.D. degree in Robotics or Actuator engineering.
Experience participating in development projects within the humanoid robotics industry.
Proficiency in the Korean language.
#LI-DB2
Recruiting Range
$100,000
—
$140,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: USA
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Solutions Engineer driving business growth in the North American robotics and automation market based on engineering expertise. Responsible for proposing customized solutions utilizing deep technical knowledge in motor controls, gearboxes, PCB systems, encoders, and sensors. Serves as a primary business Point of Contact (POC) for key actuator accounts in North America, acting as a bridge between technology and sales by managing the project lifecycle, establishing business plans, overseeing revenue, and collaborating with HQ R&D.
Key Responsibilities
1. Customer Relations & Technical Sales
Technical Point of Contact (POC): Serve as the primary technical interface for North American actuator customers, providing application guidance, developing customized solutions, leading technical discussions, and supporting customers throughout the project lifecycle.
Customized Solution Proposal: Analyze customer technical requirements to lead Technical Sales Proposals and design/deliver optimal customized solutions.
2. Strategy & Business Development
GTM Strategy Support: Partner with sales to support Go-to-Market (GTM) initiatives by providing technical expertise, application guidance, solution recommendations, and customer-facing engineering support that drives actuator adoption in the North American robotics market.
Pipeline Support: Identify technical opportunities and emerging customer needs through customer interactions, application discussions, and project support activities, helping sales teams expand and develop the project pipeline
Market Presence Enhancement: Represent actuator solutions and increase brand awareness in the market by attending industry events, trade shows, and customer meetings.
3. Revenue & Project Management
Revenue & Supply Management: Oversee and take responsibility for revenue management activities, including order management, supply chain coordination, and Accounts Receivable (AR) tracking.
Project Leadership: Utilize strong project management capabilities to coordinate schedules, manage risks, and support seamless, on-time project delivery.
4. HQ Collaboration & VOC
VOC Collection & Delivery: Document customer technical requirements and market insights (Voice of Customer) to inform next-generation product/feature development and convey them to HQ R&D and Product Management teams.
Cross-functional Collaboration: Partner closely with HQ Product Management teams, local subsidiaries, and other cross-functional stakeholders to ensure seamless project delivery and maximize customer satisfaction.
Qualifications & Requirements
Education: Bachelor’s degree in STEM fields (Required).
Technical Expertise: Deep technical knowledge and hands-on experience in the following areas (Required):
Motor controls
Gearboxes
PCB systems
Encoders and sensors
Key Competencies:
Strong project management capabilities.
Exceptional external communication skills and rich customer-facing experience.
Ability to lead technical sales proposals and derive/deliver customized solutions.
Native or near-native proficiency in English.
Other Requirements:
Ability to travel frequently (30% to 50% of working time; must be eligible for international travel).
Valid work authorization in the United States (No visa sponsorship required).
Preferred Qualifications
Master's or Ph.D. degree in STEM fields, or a relevant double major.
PMP (Project Management Professional) or equivalent project management certification.
Master's or Ph.D. degree in Robotics or Actuator engineering.
Experience participating in development projects within the humanoid robotics industry.
Proficiency in the Korean language.
#LI-DB2
Recruiting Range
$115,000
—
$155,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: Remote - Ontario, Canada (DNU)
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Staff Machine Learning Engineer on Twilio’s AI/ML Platform team.
About the job
We are actively recruiting for this role to fill an existing vacancy. This position is needed to build the foundational AI/ML capabilities and common platform tooling that power intelligent engagement experiences across Twilio. You will influence the design and evolution of our company-wide ML/AI Ops foundation, ensuring every AI capability incorporates rigorous offline and online evals to maintain exceptionally high quality.
You will drive improvements to managing LLM workloads across the company, while ensuring easy and compliant access to data for AI/ML exploration and product development. This role requires a builder mindset to bridge theoretical research, production-grade experimentation, and scalable, enterprise-quality software.
Responsibilities
In this role, you’ll:
Conduct deep-dive research into and implement state-of-the-art LLM inference and orchestration.
Identify opportunities to leverage small language via fine-tuning/distillation.
Build ML systems that hold up at Twilio scale.
Set standards and tooling for building evals across a range of AI/ML capabilities.
Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.
Proactively leverage and integrate the latest AI development stacks to bypass boilerplate engineering and focus on core differentiation.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years applied ML/AI experience with a track record of owning technically ambitious systems end to end rather than contributing to someone else's design.
Comfort operating in a 0-to-1 setting with ambiguous requirements and a strong bias for action.
Proficiency in Python programming language.
Experience building cloud-based services on AWS, GCP, or Azure, with high-volume data, streaming or real-time inference paths, and a range of data stores.
Strong fundamentals of statistical machine learning algorithms, transformer models, LLMs.
Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics for non-deterministic AI features at scale.
Strong communication skills and highly effective collaborator who works well with teammates.
Familiarity with AI-assisted development tools (e.g., Claude, Codex, GitHub Copilot, Cursor, etc.).
Desired:
Prior experience building evals for autonomous agents and large language models.
Prior experience building autonomous agents that handle multi-turn conversations and maintain long-term context/consistency.
Prior experience working in a globally distributed team.
Evidence of technical leadership/impact, such as contributions to open-source data/ML projects and/or published technical presentations, blog posts, papers, or research.
Location
This role will be remote and based in Ontario, British Columbia or Alberta, Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
The estimated pay ranges for this role are as follows:
$160,320 - $200,400
Target Bonus Percentage 12.5%
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: United States (Remote)
Workplace: Remote
About Teleport
Don't wait for the future of infrastructure. Be part of it.
Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.
As a member of the Teleport Customer Solutions Team, you will own the full post-sales lifecycle for a portfolio of strategic customers: implementation, technical support, ongoing business reviews, and identifying expansion opportunities. You will be responsible for implementing, supporting, evangelizing, and expanding Teleport at our top customers, and dedicated to proactively driving adoption so that they achieve the maximum value from all Teleport products and solutions.
This is a deeply technical role. Many of our customers run Teleport on Kubernetes, and you will be expected to operate comfortably at the cluster level: designing and deploying Teleport in customer environments, troubleshooting failing workloads, and debugging access, networking, and certificate issues alongside customer engineers.
You will work directly with customers to design solution architecture, deploy and configure Teleport hands-on, share implementation best practices, triage and debug technical issues, develop and maintain training programs, evangelize the solution to a wider customer organization, and plan and assist with enterprise-wide rollouts. You will act as a customer champion within Teleport and help prioritize product feedback by working with the Product team. As a Senior Technical Account Manager, you will be the primary lead for identifying and providing initial triage of technical blockers via shared chat, ticket, and meetings.
As our company grows and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.
What you’ll bring
- Deep, hands-on Kubernetes experience. You have built clusters with kubeadm (not just managed services), configured RBAC and certificate-based user access, and debugged failing workloads, networking, and control-plane issues. CKA certification is strongly preferred; CKAD is a plus.
- Experience with cert-manager and TLS certificate management, Helm, and GitOps tooling (ArgoCD or Flux)
- Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC
- Linux administration skills
- Hands-on experience with one of the major public cloud providers: AWS, GCP, or Azure (certifications are a plus)
- 8+ years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
- Exceptional hands-on troubleshooting, testing, and debugging skills, with the tenacity to identify and resolve technical issues as they arise
- Outstanding soft skills and excellent verbal and written communication
- Project management experience and the ability to handle multiple clients simultaneously
What you’ll be doing
- Design solution architecture for Teleport in customer environments
- Deploy and configure Teleport in customer environments, including Kubernetes-based deployments, and communicate implementation best practices to the customer
- Act as the point person for technical issues, troubleshooting Kubernetes-based customer environments (cluster, networking, certificate, and access issues) and escalating high-complexity cases to Engineering
- Work closely with Sales and Product to identify customer needs tied to tangible upsell and cross-sell opportunities
- Plan and deliver Quarterly Business Reviews for customers, drive adoption within the customer organization, and plan and assist with enterprise-wide rollouts of Teleport
- Develop, maintain, and deliver customized training, and evangelize the solution to a wider customer organization
- Maintain strong working relationships with key client stakeholders and expand those relationships into other parts of the organization
- Document each customer’s business goals and challenges to align Teleport with the most value possible
- Serve as a subject matter expert on existing and upcoming Teleport solutions for customers and teammates, staying up to date on the latest releases
- Collaborate with Sales and Product to provide valuable feedback for product improvement
- Support our broader customer base seeking new solutions and best practice recommendations
Our interview process
Our interview process includes a hands-on technical assessment. You will build a kubeadm Kubernetes cluster, configure RBAC with certificate-based user access, deploy an application, present your design and its tradeoffs, and work through live Kubernetes troubleshooting scenarios. Candidates should be comfortable operating Kubernetes at this level without relying on managed-service abstractions. You are welcome to use AI tools for the take-home portion, with full disclosure of how they were used.
Why Teleport
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
Remote-first and globally distributed, we're genuinely passionate about what we're building.
The Benefits
At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career.
- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/
seniorChicago, IL, USA
seniorBerlin, Germany; Frankfurt am Main, Germany; Munich, Germany
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УдалённоRemote-Friendly (Travel Required) | San Francisco, CA; The role is based in San Francisco, with remote applicants in the US considered, and involves regular travel to data center sites, which are critical infrastructure