Location: San Francisco, California
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
As Manager, Enablement Programs, you will own the programs and operating system that help sellers ramp fast and execute with confidence — from global onboarding to role-readiness, Field OS, and AI-enabled enablement workflows. This role exists because we’re evolving our Enablement and GTM motion, and we need a leader to drive that change: set the standard for what “great” looks like in the era of AI, build an AI-native enablement model, and own the agentic workflows that help the field execute.
WHAT YOU'LL ACHIEVE:
- By day 90: Build the first version of the Field OS as a seller-ramp unlock (priority workflows, trusted resources, and AI-enabled execution moments by role).
- By day 90: Map and prototype the core custom agents that help sellers ramp faster and apply the right support at each stage of the sales process.
- By day 90: Refresh onboarding around continuous iteration (A/B testing, measurement, and role-specific alignment to the sales process) and implement onboarding engagement + impact metrics.
- By day 90: Stand up a dedicated manager onboarding track to help managers ramp faster and reinforce new-hire success consistently.
- By end of year 1: Make onboarding and role readiness a repeatable system that measurably improves ramp and raises the bar on enablement quality through tight feedback loops and durable workflows.
SKILLS YOU'LL NEED TO BRING:
- Proven ability to design and run global enablement programs end-to-end (especially onboarding), including live + async modalities across regions and time zones.
- Strong program leadership and operating cadence: clear roadmaps, decision-making, stakeholder alignment, and measurement that drives iteration (not just reporting).
- Experience building scalable enablement systems (resource governance, intake processes, comms rhythms) that sellers actually use.
- AI-fluent approach to enablement: using AI and automation to improve quality, speed, and consistency of seller execution (and instrumenting adoption/impact).
- People leadership experience managing and developing a small team; sets high standards and builds a calm, high-ownership operating rhythm.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $220,000 - 275,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: San Francisco, California; New York, New York
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
We are looking for an experienced attorney to join our Commercial Counsel team. This senior role will help build and support Notion’s rapidly evolving Enterprise customer sales motions, bringing deep expertise in negotiating complex AI SaaS agreements with enterprise customers, as well as acting as an advisor and coach to our account teams and cross functional partners. Notion is scaling rapidly, and we need people who work well as a tight-knit team with a passion for driving revenue deals to conclusion. If you enjoy using your deep industry and technology transaction expertise to support revenue generating functions, this role is for you.
Our Commercial Legal team sits at the center of Notion’s growth. We simplify how customers contract with us, take clear and unambiguous positions on AI, privacy, and security, and drive revenue deals to a fast, predictable close. That means exercising real judgment and finding creative, pragmatic paths forward through complex customer requests and requirements.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Have broad responsibility for negotiating SaaS AI agreements and providing practical day-to-day commercial legal support - primarily in the Americas region - for the sales, marketing, channels, and customer success teams with a focus on supporting the Enterprise segment
- Collaborate with Product Legal team on product and operational items that impact customer agreements and go-to-market initiatives
- Draft and negotiate complex agreements regarding privacy, security, and AI regulatory matters
- Identify and independently pursue process improvements for buy-side supporting motions
- Develop and revise contract templates and playbooks as necessary, based on changes in our product offerings, organization, and law
SKILLS YOU'LL NEED TO BRING:
- Admitted to the California State Bar, New York State Bar, or Registered In-House Counsel in good standing
- 10+ years of combined experience practicing as a commercial attorney within a law firm or software technology company
- 2+ years in-house experience at a SaaS and/or AI technology company
- Privacy and artificial intelligence subject matter expertise, including privacy regulations (GDPR, e-Privacy Directive, CCPA, etc.) and AI regulations (EU AI Act) with the ability to incorporate evolving requirements into the customer facing agreements
- Experience driving commercial transactions, SaaS, and enterprise B2B transactions
- Strong negotiation skills, including ability to explain nuanced legal concepts to internal and external parties and tailor approach to the audience
- Excellent drafting, written and verbal communication skills and ability to adapt legal requirements in balanced, creative and pragmatic ways to facilitate communication at all levels of the organization
- Ability to directly interact and build meaningful relationships and trust with internal and external clients and leaders
- Demonstrated curiosity about AI and a willingness to adopt AI tools to work smarter, move faster, and deliver better results. Developing your personal AI fluency is required for this role
- Resilience, resourcefulness, and the ability to make recommendations and decisions with imperfect facts
- Independent and strategic thought combined with excellent team player qualities and a willingness to take on additional responsibilities
NICE TO HAVES:
- Certified Information Privacy Professional or equivalent
- Prior experience with a fast growing technology company
- Experience supporting channel and reseller partnerships
- Experience supporting customers in the financial services industry
- Familiarity using Notion
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $280,000-340,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: New York City
Workplace: OnSite
ABOUT PINECONE:
Pinecone is the trusted AI knowledge company. Its trusted AI knowledge platform—including its Database, Nexus, and Marketplace products—power accurate, fast, and cost-effective AI applications for more than 10,000 customers and 1M developers worldwide. Pinecone's mission is to make AI knowledgeable. For more information, visit pinecone.io http://pinecone.io.
ABOUT THE ROLE/TEAM:
As a Technical PMM, you will help developers, software engineers, and machine learning scientists understand how Pinecone enables knowledgeable AI applications. You will accomplish this through messaging and positioning, GTM strategy, launch planning, and enablement for key product features. You will work closely with Product, Sales, Developer Relations, and Marketing teams to ensure our customers understand the value of our platform.
RESPONSIBILITIES:
- Product Launches & GTM Strategy:
- Develop launch plans for product releases, align with product teams, and manage GTM execution.
- Lead core launch teams with cross-functional members (documentation , communications, developer relations, product, growth marketing, etc).
- Measure customer impact and adoption post-launch, iterating on strategies as needed.
- Positioning & Messaging:
- Craft compelling, technically accurate messaging for AI-powered search and retrieval solutions.
- Build product narratives for enterprise and developer audiences that differentiate Pinecone from competitors.
- Develop and maintain positioning for new product capabilities
- Customer & Market Insights:
- Partner with customers to develop case studies, gathering business impact metrics and architectural insights.
- Engage in customer interviews and research to refine messaging and identify key value drivers.
- Content Development & Enablement:
- Develop internal and external enablement materials, including sales training, pitch decks, and GTM enablement sessions.
- Collaborate with marketing to create social posts, blogs, and technical content.
REQUIREMENTS:
- 7+ years of experience in product marketing, ideally at a developer-focused or AI/ML infrastructure company.
- Strong technical acumen with hands-on experience in AI, ML, vector search, cloud computing, or databases.
- Proven track record in launching technical products and driving adoption in enterprise and developer communities.
- Partner with enterprise sales to build sales enablement and help navigate the deal.
- Ability to translate complex technical concepts into clear, compelling messaging for different audiences.
- AI-native workflow from content creation to automating away process
- Experience working cross-functionally with Product, Engineering, Developer Relations, and Sales teams.
- Excellent written and verbal communication skills.
BONUS POINTS:
- Experience in developer marketing or working directly with AI/ML practitioners.
- Familiarity with vector databases, retrieval-augmented generation (RAG), or search technologies.
- Knowledge of cloud infrastructure and AI model deployment.
PERKS & BENEFITS:
- Comprehensive health coverage including medical, dental, vision, and mental health resources
- 401(k) Plan
- Equity award
- Flexible time off
- Paid parental leave
- Annual Company Retreat
- WFH Equipment Stipend
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
Location: Poland
Workplace: remote
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Ukraine and Philippines.
At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.
About pdfFiller team:
We are a passionate and ambitious team of 120+ people on a mission to succeed with our online PDF creator and editor — pdfFiller.
pdfFiller empowers over 10 million users every month to create and edit PDFs, send them for signing, and securely store documents within a single application. Offering unlimited storage, unlimited templates, and cross-platform integration, pdfFiller is the only PDF editor needed to get your document done. Beyond core editing, pdfFiller helps SMB customers move fast on document-based workflows — from invoice templates and lease agreements to online fax and notarization — so they can go fully paperless and focus on running their business, while securely handling financial, legal, and HR-related use cases through e-signature workflows and bulk form response collection.
Now, we are looking for a Principal Product Manager to join us in the next chapter of growth as our brand expands and we bring new products to market.
What you will be working on:
Own a product track end to end: strategy, discovery, roadmap, delivery and outcome. You decide what problem is worth solving, not only what gets built next.
Run evidence-led discovery. Customer interviews, support insight, behavioral data and competitive analysis, turned into clear written problem statements and sized opportunities.
Prioritize against business impact. Make the case for investment in your area, and against work that will not pay off, including your own.
Ship with your triad. Partner with a designer and an engineering manager to cut work into small increments, write clear requirements, and hold quality, stability and security as non-negotiable.
Experiment and read the results honestly. Define hypotheses and success metrics before you build, run A/B tests at real scale, and stop what does not work.
Own your numbers. Define the KPIs for your track, monitor the funnel, and report progress, risk and learnings to product leadership.
Work across functions and across the portfolio: marketing, support, data, and the sibling products at airSlate.
What we expect from you:
5+ years in product management, including at least two owning a self-serve SaaS product, or a significant surface of one, end to end.
A track record of measurable business outcomes (conversion, activation, retention, ARPU), not a list of shipped features.
Strong experimentation practice: designing and sizing A/B tests, interpreting results, and acting on negative results.
Comfort with data: defining metrics, working in a BI tool, reading or writing SQL, forming and testing hypotheses independently.
Discovery craft: talking to customers directly, and turning what you hear into problem statements a team can act on.
Product-led growth in a high-volume self-serve funnel: paid acquisition, trial or freemium, activation and monetization.
Shipping AI features into real user workflows, with a realistic view of where AI adds value and where it does not.
Ability to work in ambiguity and bring structure to it.
Comfortable using AI to significantly increase personal productivity.
Nice to have:
Domain background in documents, workflow automation, e-signature, fintech, HR tech or legal tech.
SMB or prosumer customers rather than enterprise-only.
Professional working proficiency in English, B2 to C1 or above. Much of our decision-making happens in writing.
Polish (B1 to B2) is a plus, not a requirement.
What we offer
Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.
Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience, plus a performance-based bonus system and stock options so you share in the company’s growth.
Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.
Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.
Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.
Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.
It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
Read our Recruitment Privacy Notice to Learn how we process your personal information.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
- As an Executive Assistant supporting the Office of the Co-Founders at Sierra, you will provide a wide range of strategic and administrative support to our Co-Founders and their teams.
- Play a pivotal, high-trust role in a dynamic, fast-paced environment. You’ll partner closely with the existing executive support team to execute complex logistics, travel, meetings, events, and special projects with precision and foresight.
- Act as a second assistant to our Co-Founders, coordinating complex travel, running logistics for all onsite meetings, helping the team with projects (large trip planning, events, etc) and generally be ready and able to jump in when extra support is needed.
- Anticipate needs, identify potential issues, and proactively develop solutions that keep priorities and commitments moving forward.
- Serve as a trusted liaison to internal teams, vendors, and external partners, building strong relationships while safeguarding the priorities of the Office of the Co-Founders.
- Plan and execute leadership travel, team off-sites, executive dinners, on-site meetings, and other internal or personal events as needed.
- Take ownership of evolving requests and projects, remaining flexible and ready to provide additional support wherever it is most needed.
- Handle sensitive information and materials with the utmost confidentiality, discretion, and sound judgment.
WHAT YOU'LL BRING
- 3+ years of experience in executive support or a similar high-level administrative role.
- Willingness and ability to work on-site in San Francisco up to five days per week, including consistent presence when the co-founders are on-site.
- Exceptional attention to detail and an anticipatory, white-glove service mindset, with the ability to operate independently and deliver polished, seamless support with limited direction.
- Exceptional organizational and time-management skills, with the ability to manage competing priorities accurately in a fast-paced environment.
- Proven ability to partner effectively with senior executives, cross-functional teams, vendors, and external stakeholders.
- Advanced proficiency with Google Workspace and Slack, along with the ability to learn new tools quickly.
EVEN BETTER...
- Experience in a fast-growing, in-person start-up environment.
- Experience working with C-suite executives.
- Experience working within a dual, floating, or team-based Executive Assistant structure.
- Experience managing complex travel, executive events, and high-touch on-site logistics.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: EMEA or NA
Remote - EMEA or North America
PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience.
Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn’t be higher. We’re looking for a Customer Support Engineer to help developers and businesses get the most out of PlanetScale, resolve issues quickly, and build the support function that helps us scale.
What’s the job to be done?
You will advise and handle support requests from customers and developers on the PlanetScale platform.
You will respond to, debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels.
You will help customers understand how to use PlanetScale effectively, including how to reason about queries, schema changes, application behavior, database connectivity, and production workflows.
You will create and improve internal and external documentation, support playbooks, troubleshooting guides, and customer-facing materials.
You will identify product gaps and recurring sources of customer friction, then work with Engineering to prioritize improvements.
You will contribute to the systems, processes, and practices that help PlanetScale deliver excellent developer-focused support at scale.
These attributes best describe you…
You are customer-focused, empathetic, and clear in how you communicate, while knowing when to push back in ways that help customers become successful on their own.
You have excellent debugging and troubleshooting skills, with the curiosity and persistence to follow issues across applications, databases, infrastructure, and product behavior.
You are comfortable stepping outside your comfort zone. Whether that means reading unfamiliar application code, digging into database behavior, testing a new framework, or learning a connector you haven’t used before, you’re willing to go where the problem leads.
You are a self-starting, enthusiastic individual who takes responsibility for outcomes and wants to make a meaningful impact on the business.
You can operate independently, but you know when to ask for help and how to bring the right people into an issue.
You are highly organized and able to operate in ambiguous or changing situations.
You are data-driven, team-oriented, and comfortable communicating across many audiences.
You enjoy working cross-functionally and translating customer pain into actionable product, documentation, and process improvements.
What you will need
Experience supporting production applications, databases, developer tools, infrastructure, or other technical products.
Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL.
Strong debugging skills and the ability to reason through application and database behavior.
Programming experience. You will not be programming full-time, but you should be comfortable reading and navigating unfamiliar code to understand customer issues.
Experience with common application frameworks, ORMs, database connectors, or application deployment patterns.
Willingness to explore new languages, frameworks, tools, and customer environments as needed.
Strong written and verbal communication skills.
Strong empathy for customers, developers, and teammates, with the ability to advocate for customer needs clearly and constructively.
What else will help you be successful
Experience working in a remote organization.
Experience with cloud platforms such as AWS, GCP, or Azure.
Knowledge of monitoring, observability, and debugging tools.
Experience helping build support processes, documentation systems, or teams from an early stage.
Why PlanetScale
We’re redefining how high-growth companies manage data at scale — and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Customer Support Engineer, you’ll be on the front lines helping developers and businesses solve real production problems, while also shaping the product, documentation, and support systems that make PlanetScale better for every customer.
PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest growing companies in America.
At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status.
If you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate!
Total Compensation and Pay Transparency
An employee’s total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.
Location: Toronto, Canada
Workplace: onsite
Role type: Full-time
Location: Toronto, Ontario - onsite
Salary: $70,000 to $80,000
About Global University Systems
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning. We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success. Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide.
About OIHI
The Ontario Institute of Health and Innovation (OIHI) is a registered Career College in Ontario dedicated to preparing the next generation of allied health professionals. With a growing portfolio of approved programs, strong practicum partnerships across 150+ healthcare organizations, and an expanding presence in corporate training and continuing education, OIHI is positioned at the intersection of workforce development and healthcare innovation.
Summary of the Role
The Academic Manager at the Ontario Institute of Health and Innovation (OIHI) is a pivotal leadership role responsible for driving the daily operational success of our academic programs. Operating fully on-campus, this position ensures that OIHI programs are delivered to the highest standards of academic excellence and regulatory compliance. The successful candidate will lead a team of Program Leads and faculty, champion student success initiatives, and seamlessly bridge the gap between academic strategy and daily operational execution within the dynamic environment of an Ontario career college.
Key Responsibilities
Academic Operations & Efficiency
Oversee the day-to-day academic operations and delivery of OIHI programs.
Maintain a strong on-campus presence and provide timely support to students, faculty, and Program Leads.
Ensure programs and courses are delivered according to approved schedules, curriculum requirements, institutional policies, and applicable regulatory requirements.
Monitor academic operations, identify issues and inefficiencies, and implement practical solutions.
Manage Program Leads and ensure consistent and effective program delivery.
Coordinate with Scheduling and other departments to support effective faculty and course scheduling.
Resolve day-to-day academic operational issues and escalate significant matters to the Associate Dean as required.
Teach or provide instructional coverage when required to support continuity of program delivery.
Faculty Management
Provide day-to-day supervision and support to Program Leads and faculty.
Support faculty recruitment, interviewing, onboarding, orientation, and scheduling.
Monitor faculty performance, teaching quality, attendance, engagement, and compliance with academic expectations.
Provide coaching, feedback, and performance support as required.
Coordinate faculty coverage and address faculty-related delivery issues.
Support faculty development and ensure all faculty documentation, qualification records, and adult education methodologies remain current and compliant with Ministry standards.
Student Success
Monitor and support interventions related to attendance, academic performance, progression, and retention.
Ensure students receive timely and consistent academic support and communication.
Support academic appeals and other academic processes in accordance with institutional policies.
Collaborate with Student Success, Registration, Admissions, Financial Aid, and other departments to resolve student issues.
Academic Quality
Monitor the quality and consistency of teaching, assessment, and program delivery.
Conduct or coordinate classroom observations and academic quality reviews.
Review student and faculty feedback and follow up on identified academic concerns.
Support consistent academic practices across programs and identify opportunities for continuous improvement.
Work with Program Leads, faculty, and the LMS Specialist to maintain effective in-person, synchronous, and asynchronous learning experiences.
Compliance
Support academic preparation for program audits, regulatory reviews, inspections, and internal quality reviews.
Ensure academic operations, faculty files, student academic records, and program documentation meet institutional and Ontario career college regulatory requirements.
Monitor academic compliance requirements and address identified gaps in a timely manner.
Maintain organized and audit-ready academic documentation.
Support program reviews and required corrective actions.
Qualifications and Competencies
Bachelor's degree in education, business administration, healthcare, or a related field; a master's degree is an asset.
Previous academic management or academic operations experience within an Ontario career college is required.
Demonstrated knowledge of the Ontario career college regulatory and operating environment.
Minimum 3–5 years of relevant postsecondary academic operations, program management, or faculty management experience, including supervisory or leadership responsibilities.
Meets the statutory instructor qualifications under the Ontario Career Colleges Act, 2005, requiring a minimum of 48 months of relevant occupational experience (or 24 months combined with a related degree/diploma) is required.
Experience managing healthcare, medical, clinical, or other vocational programs is a strong asset.
Demonstrated experience managing faculty and supporting multiple programs or student cohorts.
Experience with academic quality assurance, student academic issues, regulatory compliance, and program audits.
Strong operational, organizational, problem-solving, and people-management skills.
Ability to work effectively in a fast-paced, student-focused environment and manage competing priorities.
Experience with Learning Management Systems (LMS) and Student Information Systems (SIS) is an asset.
Ability and willingness to teach or provide instructional coverage when operationally required, and possess the requisite occupational experience to meet Ministry instructor qualifications.
Ability to work fully on-site.
Successful completion of a Criminal Record Check and/or Vulnerable Sector Check is required prior to employment.
Working Conditions
Environment: Fully on-site at the OIHI campus; standard office and academic environment.
Pace & Demands: Fast-paced, student-focused environment requiring the ability to manage competing priorities, handle frequent interruptions, and resolve immediate operational crises.
Hours of Work: Standard business hours, with the occasional requirement to work flexible hours to support program delivery, student needs, or institutional audits.
Physical Requirements: Frequent movement across the campus to conduct classroom observations, support faculty, and engage with students.
What We Offer
Competitive Compensation
Performance-Based Commission: Uncapped commission tied to enrollment and institutional performance.
100% Employer-Paid Benefits: We cover 100% of the premiums for your extended health care, dental care, and Employee and Family Assistance Plan (EFAP), ensuring you and your family have comprehensive support at no monthly cost to you.
Competitive paid time off: 15 days vacation.
Diverse and inclusive workforce: We celebrate diversity, individuality, ideas and experiences – everyone has a voice.
Start-up spirit on a global scale: We have the agility, ambition and ideas of a start-up but the size, scale and reputation of a Group.
High employee retention and loyalty: We are proud to retain incredible talent leading exciting careers with us.
Collaborative leadership: A leadership team committed to innovation in allied health education.
Career Growth: Professional development opportunities within a growing national education organization.
We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.
OIHI is an equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. Accommodations are offered upon request for applicants participating in all phases of the recruitment and selection process in line with our Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. If you require accommodations at any point during the application and hiring process, please contact
Talent@guscancolleges.ca
.
Artificial intelligence is used to screen, assess or select applicants.
Vacancy Status: Existing Vacancy.
Location: Toronto, Canada
Workplace: onsite
Role type: Full-time
Location: Toronto, Ontario - onsite
Salary: $70,000 to $80,000
About Global University Systems
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning. We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success. Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide.
About OIHI
The Ontario Institute of Health and Innovation (OIHI) is a registered Career College in Ontario dedicated to preparing the next generation of allied health professionals. With a growing portfolio of approved programs, strong practicum partnerships across 150+ healthcare organizations, and an expanding presence in corporate training and continuing education, OIHI is positioned at the intersection of workforce development and healthcare innovation.
Summary of the Role
The Academic Manager at the Ontario Institute of Health and Innovation (OIHI) is a pivotal leadership role responsible for driving the daily operational success of our academic programs. Operating fully on-campus, this position ensures that OIHI programs are delivered to the highest standards of academic excellence and regulatory compliance. The successful candidate will lead a team of Program Leads and faculty, champion student success initiatives, and seamlessly bridge the gap between academic strategy and daily operational execution within the dynamic environment of an Ontario career college.
Key Responsibilities
Academic Operations & Efficiency
Oversee the day-to-day academic operations and delivery of OIHI programs.
Maintain a strong on-campus presence and provide timely support to students, faculty, and Program Leads.
Ensure programs and courses are delivered according to approved schedules, curriculum requirements, institutional policies, and applicable regulatory requirements.
Monitor academic operations, identify issues and inefficiencies, and implement practical solutions.
Manage Program Leads and ensure consistent and effective program delivery.
Coordinate with Scheduling and other departments to support effective faculty and course scheduling.
Resolve day-to-day academic operational issues and escalate significant matters to the Associate Dean as required.
Teach or provide instructional coverage when required to support continuity of program delivery.
Faculty Management
Provide day-to-day supervision and support to Program Leads and faculty.
Support faculty recruitment, interviewing, onboarding, orientation, and scheduling.
Monitor faculty performance, teaching quality, attendance, engagement, and compliance with academic expectations.
Provide coaching, feedback, and performance support as required.
Coordinate faculty coverage and address faculty-related delivery issues.
Support faculty development and ensure all faculty documentation, qualification records, and adult education methodologies remain current and compliant with Ministry standards.
Student Success
Monitor and support interventions related to attendance, academic performance, progression, and retention.
Ensure students receive timely and consistent academic support and communication.
Support academic appeals and other academic processes in accordance with institutional policies.
Collaborate with Student Success, Registration, Admissions, Financial Aid, and other departments to resolve student issues.
Academic Quality
Monitor the quality and consistency of teaching, assessment, and program delivery.
Conduct or coordinate classroom observations and academic quality reviews.
Review student and faculty feedback and follow up on identified academic concerns.
Support consistent academic practices across programs and identify opportunities for continuous improvement.
Work with Program Leads, faculty, and the LMS Specialist to maintain effective in-person, synchronous, and asynchronous learning experiences.
Compliance
Support academic preparation for program audits, regulatory reviews, inspections, and internal quality reviews.
Ensure academic operations, faculty files, student academic records, and program documentation meet institutional and Ontario career college regulatory requirements.
Monitor academic compliance requirements and address identified gaps in a timely manner.
Maintain organized and audit-ready academic documentation.
Support program reviews and required corrective actions.
Qualifications and Competencies
Bachelor's degree in education, business administration, healthcare, or a related field; a master's degree is an asset.
Previous academic management or academic operations experience within an Ontario career college is required.
Demonstrated knowledge of the Ontario career college regulatory and operating environment.
Minimum 3–5 years of relevant postsecondary academic operations, program management, or faculty management experience, including supervisory or leadership responsibilities.
Meets the statutory instructor qualifications under the Ontario Career Colleges Act, 2005, requiring a minimum of 48 months of relevant occupational experience (or 24 months combined with a related degree/diploma) is required.
Experience managing healthcare, medical, clinical, or other vocational programs is a strong asset.
Demonstrated experience managing faculty and supporting multiple programs or student cohorts.
Experience with academic quality assurance, student academic issues, regulatory compliance, and program audits.
Strong operational, organizational, problem-solving, and people-management skills.
Ability to work effectively in a fast-paced, student-focused environment and manage competing priorities.
Experience with Learning Management Systems (LMS) and Student Information Systems (SIS) is an asset.
Ability and willingness to teach or provide instructional coverage when operationally required, and possess the requisite occupational experience to meet Ministry instructor qualifications.
Ability to work fully on-site.
Successful completion of a Criminal Record Check and/or Vulnerable Sector Check is required prior to employment.
Working Conditions
Environment: Fully on-site at the OIHI campus; standard office and academic environment.
Pace & Demands: Fast-paced, student-focused environment requiring the ability to manage competing priorities, handle frequent interruptions, and resolve immediate operational crises.
Hours of Work: Standard business hours, with the occasional requirement to work flexible hours to support program delivery, student needs, or institutional audits.
Physical Requirements: Frequent movement across the campus to conduct classroom observations, support faculty, and engage with students.
What We Offer
Competitive Compensation
Performance-Based Commission: Uncapped commission tied to enrollment and institutional performance.
100% Employer-Paid Benefits: We cover 100% of the premiums for your extended health care, dental care, and Employee and Family Assistance Plan (EFAP), ensuring you and your family have comprehensive support at no monthly cost to you.
Competitive paid time off: 15 days vacation.
Diverse and inclusive workforce: We celebrate diversity, individuality, ideas and experiences – everyone has a voice.
Start-up spirit on a global scale: We have the agility, ambition and ideas of a start-up but the size, scale and reputation of a Group.
High employee retention and loyalty: We are proud to retain incredible talent leading exciting careers with us.
Collaborative leadership: A leadership team committed to innovation in allied health education.
Career Growth: Professional development opportunities within a growing national education organization.
We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.
OIHI is an equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. Accommodations are offered upon request for applicants participating in all phases of the recruitment and selection process in line with our Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. If you require accommodations at any point during the application and hiring process, please contact
Talent@guscancolleges.ca
.
Artificial intelligence is used to screen, assess or select applicants.
Vacancy Status: Existing Vacancy.
Location: Toronto, Ontario, Canada
About the Role
iCapital is seeking a driven, high-energy Outbound Sales Associate to join the Alternative Investment Distribution team. This individual will be the first point of contact for financial advisors who are not yet active on the iCapital alternative investment platform. This is a high-volume, metric-driven inside sales role designed for professionals who thrive in a structured calling environment and are passionate about alternative investments and the wealth management industry.
Responsibilities
Introduce advisors to iCapital, secure platform registrations, build detailed advisor profiles, log all activity in the CRM, and nurture each relationship until the advisor completes their first trade.
Execute 75+ outbound calls per day targeting financial advisors not currently trading on the iCapital platform.
Work from prioritized prospect lists segmented by AUM, firm type, and alternative investment affinity.
Deliver a compelling, concise platform introduction tailored to each advisor's practice.
Guide financial advisors through the iCapital platform registration process from first call to completion.
Conduct structured discovery calls to build rich advisor profiles including AUM, client demographics, alternative investment experience, product preferences, and compliance constraints.
Overcome objections with a consultative, education-first approach.
Identify each advisor's readiness level and tailor follow-up cadence accordingly.
Coordinate with internal product specialists to deliver education, webinars, and content that accelerates advisor readiness.
Drive advisors through the funnel to first trade, tracking and reporting conversion progress weekly.
Log all call activity, contact details, advisor profiles, and next steps in the CRM (Salesforce or equivalent) in real time.
Maintain accurate and complete records for every advisor in your territory.
Flag high-potential advisors for escalation to Senior Relationship Managers.
Qualifications
Bachelor's degree in finance, business, economics, or a related field
2 - 5 years of outbound sales, inside sales, or financial services experience; experience in wealth management or investment platforms is strongly preferred
Able to manage high call volumes in a structured sales environment
FINRA Series 7 and Series 63 licenses required; must obtain within 90 days of hire if not licensed
Strong verbal communication skills with the ability to engage sophisticated financial professionals confidently
Proficiency with CRM tools, Salesforce preferred, and commitment to rigorous data entry
Self-motivated with strong time management skills and a metric-oriented mindset
Knowledge of alternative investments
Experience selling into or supporting RIAs, wirehouses, or independent broker-dealers
Experience with outbound sequencing tools such as Outreach
Benefits
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
The base salary range for this role is $ 70,000CAD to $ 80,000 CAD. iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees. The Company pays 100% of the premium for all Group Benefits for you and your dependents. Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability. We offer a variety of Retirement Plans which have a company match. We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week. Every department has different needs, and some positions will be designated in-office jobs, based on their function. For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork |
LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination. iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
Location: EMEA - Remote
Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.
Money is moving onto the internet, and the shift has a name:
Open Money.
This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.
What you'll do
As a Staff Software Engineer, you will:
Own the technical architecture and roadmap for MetaMask's Perpetuals experience across Extension and Mobile — from real-time price/position data flows to order execution and margin/liquidation UX.
Set technical direction and standards for trading-critical features: precision/decimal handling, state consistency under high-frequency updates, and resilience to feed/connectivity failures.
Drive cross-team technical alignment with other experience teams and backend/protocol integration teams to ship complex, multi-team projects.
Identify and de-risk the hardest technical problems on the roadmap before they become blockers; make build-vs-buy and architecture trade-off calls for the domain.
Partner with the Engineering Manager on prioritization, providing the technical judgment that shapes what gets built and in what order.
Mentor senior and mid-level engineers, run design/architecture reviews, and raise the technical bar through example, documentation, and code review.
Represent Perpetuals engineering in cross-functional planning with Product, Design, and other engineering leads.
Requirements:
8+ years working with web and mobile-based technologies
Experience building trading, financial, or other correctness-critical systems where precision, race conditions, and state consistency carry real financial risk (margin, settlement, order matching, payments, etc.)
Experience with real-time data systems (WebSockets, streaming price feeds, optimistic UI updates) and building resilient UX around unreliable network conditions
Track record of leading technical initiatives that span multiple teams or codebases without direct reporting authority — demonstrated Staff-level scope, not just Senior-level execution
Hands-on experience with React and React Native
Extensive experience with modern Javascript (ES6/TypeScript/etc.)
Experience with blockchain fundamentals across multiple blockchain architectures
Strong working knowledge developing cross platform/browser compatibility
Experience working in an agile development team
Experience developing medium to large-scale applications across the entire stack with minimal tech debt through sensible abstractions, testing, linting, and adherence to coding/web standards
Experience consuming and building APIs
A demonstrable understanding of Continuous Integration
Strong understanding of security risks specific to financial/trading products — transaction integrity, race conditions in state updates, precision/rounding bugs — in addition to standard web security threats (XSS, CSRF, etc.)
Bonus Points:
Direct experience integrating with perpetuals/derivatives protocols (e.g., Hyperliquid, Lighter, or similar) or building trading infrastructure.
Experience with cross-chain bridges, transaction lifecycle and/or interoperability solutions
Experience working in a decentralized, distributed team
Previous experience working in Web3
Product knowledge about the Web3 wallet space
Mobile experience (React Native, Objective C, Swift)
Other skills to demonstrate:
Excellent verbal and written communication in English
Teamwork, flexibility, initiative, communication and organization
Willingness to constantly learn & improve, challenging yourself to stay at the top of your game
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role
.
In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.
MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.
It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.
Location: North Carolina; Remote - USA; New York
Workplace: Hybrid
TEAM:
Chainalysis' Blockchain Foundations Team (BCF) is a Business Unit within Chainalysis focused on Alterya, an AI-powered fraud prevention platform helping financial institutions, fintechs, and cryptocurrency businesses detect and prevent scams before funds leave customer accounts. Alterya leverages advanced AI, behavioral analytics, and real-time intelligence to identify emerging fraud patterns and protect customers from increasingly sophisticated financial crime. As part of Chainalysis, we're building the next generation of fraud prevention technology that enables organizations to stay ahead of scammers while delivering seamless customer experiences.
ROLE:
As a Solutions Engineer, you will serve as a trusted technical advisor throughout the customer journey, partnering with prospects and customers from initial discovery through deployment and ongoing success. This hybrid pre- and post-sales role combines solution consulting, technical implementation, fraud prevention expertise, and customer enablement. You'll work closely with banks, fintechs, payment providers, and crypto businesses to understand their fraud challenges, design tailored solutions, and ensure successful implementation of Alterya's AI-powered platform.
In this role, you’ll:
- Partner with Account Executives and Sales teams to lead technical discovery sessions, product demonstrations, and solution workshops.
- Help customers evaluate Alterya's fraud detection capabilities and align solutions with their fraud prevention strategies.
- Design and implement customized fraud detection workflows using AI-driven behavioral intelligence and risk signals.
- Lead technical onboarding, API integrations, and deployment of Alterya's platform into customer environments.
- Collaborate with customer fraud, risk, engineering, and operations teams to ensure successful implementation and adoption.
- Advise customers on emerging fraud trends, scam typologies, and fraud prevention best practices.
- Troubleshoot technical issues and provide ongoing solution guidance throughout the customer lifecycle.
- Partner with Product and Engineering teams to share customer feedback and influence future product development.
- Document implementation best practices and contribute to scalable enablement resources.
We’re looking for candidates who have:
- Own Proof of Concepts (POCs) end to end, including planning, defining success criteria, execution, and successful completion.
- Enables sales teams through training, product education, and ongoing technical support.
- Work across multiple products, helping bundle solutions and bridge knowledge gaps between teams.
- Prioritizes high agency, ownership, and the ability to learn quickly over specific domain expertise.
3+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Solutions Architect, Technical Consultant, or similar.
- Experience working with fraud prevention, financial crime, payments, banking, fintech, or cryptocurrency solutions.
- Experience integrating SaaS platforms using APIs and supporting technical implementations.
- Strong understanding of fraud detection, transaction monitoring, AML, scam prevention, or risk management concepts.
- Ability to translate complex technical concepts into business value for both technical and non-technical stakeholders.
- Excellent problem-solving, troubleshooting, and customer communication skills.
- Experience managing multiple customer engagements in a fast-paced environment.
- A proactive, self-driven mindset with strong collaboration skills across technical and commercial teams.
Nice to have experience:
- Experience with AI or machine learning-powered fraud detection platforms.
- Knowledge of cryptocurrency, blockchain technology, or digital asset ecosystems.
- Experience with SQL, Python, or scripting languages.
- Familiarity with KYC, AML, transaction monitoring, or financial crime compliance solutions.
- Experience working with enterprise financial institutions or fintech organizations.
Technologies we use:
- REST APIs
- Webhooks
- SQL
- Python
- Cloud-native SaaS platforms
- AI/ML fraud detection platforms
- CRM and customer success tools
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: Ireland, Dublin
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
IT Systems Analyst
As an IT Systems Analyst, you will have a central role in maintaining and advancing Microsoft 365 and collaboration technologies throughout the organization. This position suits someone who excels in a dynamic, highly cooperative setting and enjoys managing operational support, enhancing processes, overseeing governance tasks, and coordinating across departments. You will collaborate closely with engineering, operations, security, and business groups to promote scalable, secure, and effective collaboration services across Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Microsoft Entra ID.
The ideal candidate is organized, analytical, adaptable, and driven to deliver outcomes. You manage several priorities while keeping careful attention to detail and follow-through. You work well in Agile settings, attend stand-ups and cross-functional efforts, engage with partners, support operational and governance processes, and assist initiatives from intake through completion. This role fits someone who likes solving problems, improving processes, collaborating, and helping teams function more efficiently at scale.
Responsibilities
Support Microsoft 365 operational initiatives, governance efforts, and platform improvements across Teams, SharePoint, OneDrive, Exchange, and Entra ID.
Analyze ticket trends and recurring issues to find opportunities for process improvement, automation, and operational efficiency.
Maintain and improve runbooks, knowledge articles, process documentation, and operational procedures.
Support identity and access governance activities including RBAC, MFA, PIM, role assignments, and access reviews.
Coordinate intake, tracking, and documentation of Microsoft 365 integration requests and operational workflows.
Gather requirements and coordinate with engineering, security, governance, and support teams to move initiatives through review and implementation processes.
Support high-priority incidents and blocking issues through coordination, communication, tracking, and follow-up activities.
Facilitate meetings, stand-ups, and cross-functional discussions to help maintain alignment and execution across teams.
Develop and sustain project tracking, status updates, reporting, dashboards, and operational communications.
Support testing, rollout coordination, validation activities, and post-implementation follow-up for platform changes and enhancements.
Work within enterprise ITSM processes and platforms such as ServiceNow or Jira Service Management.
Partner with technical teams to support workflow automation and operational improvements using PowerShell, Microsoft Graph, Power Platform, or related technologies.
Assist with adoption, communication, and change management initiatives associated with Microsoft 365 and collaboration technologies.
Maintain strong communication and coordination across technical teams, leadership, vendors, and business collaborators.
Qualifications
3–5+ years providing support for Microsoft 365 technologies in a corporate setting.
Practical experience with Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft Entra ID.
Experience working within enterprise ITSM settings such as ServiceNow or Jira Service Management.
Knowledge of identity and access governance principles including RBAC, MFA, PIM, and Conditional Access.
Strong organizational, communication, documentation, and collaborator coordination skills.
Experience supporting operational processes, governance workflows, or technical initiatives across cross-functional teams.
Strong analytical and problem-solving skills combined with the capacity to handle several priorities at once.
Familiarity with Agile methodologies, Scrum practices, and team coordination workflows.
Experience developing documentation, reports, presentations, and operational communications.
Preferred
Experience providing support for Microsoft 365 governance, platform operations, or tenant modernization initiatives in enterprise environments.
Familiarity with Microsoft Intune, identity governance, and enterprise security guidelines.
Exposure to PowerShell, Power Platform, Microsoft Graph, automation workflows, or reporting solutions.
Experience coordinating integrations, migrations, or operational improvement initiatives.
Exposure to Generative AI technologies such as Microsoft 365 Copilot, ChatGPT Enterprise/OpenAI, Anthropic Claude, Gemini, or similar enterprise AI platforms.
Experience supporting additional SaaS platforms such as Google Workspace, ServiceNow, Salesforce, or others.
Experience supporting large-scale collaboration environments with a focus on operational improvement and governance.
Salary
50,000 - 83,000 Euros
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Israel
Workplace: remote
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Ukraine and Philippines.
At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.
About the SignNow team
We are a passionate and ambitious team of 100+ people on a mission to succeed with our award-winning signature solution. SignNow empowers over 28 million people worldwide to move fast with everything they need to send and e-sign documents.
Now, we're looking to reimagine digital agreement workflows and build the next generation of SignNow through AI-native experiences.
About the role
As a Principal AI Product Manager, you will play a founding role in shaping SignNow 2.0, rethinking how customers prepare, execute, and manage digital agreements through intelligent, agentic experiences.
This isn't about simply adding AI features to an existing product. It's about identifying meaningful customer problems, challenging existing workflows, and creating fundamentally better experiences while maintaining the trust, transparency, and control customers expect from signNow.
This is a hands-on, entrepreneurial builder role with end-to-end product ownership, high autonomy, and the opportunity to shape the next generation of our product, backed by the scale, resources, and customer base of an established global company.
You'll work closely with engineering, design, data, and GTM teams to turn ambitious ideas into real customer value, validate solutions early, iterate quickly, and deliver measurable business impact.
What you will be working on:
Product vision & strategy:
Define and execute the product vision and roadmap for AI-native agreement experiences, balancing near-term customer value with long-term strategic opportunities.
End-to-end product development:
Own the full product lifecycle, from problem discovery and opportunity validation to prototyping, launch, adoption, and continuous improvement.
AI-native experiences:
Reimagine existing workflows and build intelligent, agentic experiences that solve meaningful customer problems, with a focus on reliability, transparency, and user control.
AI product & technical leadership:
Define clear product requirements, working closely with engineering to evaluate technical trade-offs, ensure quality, and enable scalable execution.
Customer & market discovery:
Proactively engage customers, uncover and simplify complex problems, identify market opportunities, and validate hypotheses through research, experimentation, and hands-on prototyping.
Business impact:
Prioritize initiatives based on customer value, adoption, revenue potential, and ROI. Define success metrics and use evidence to drive product decisions.
Strategic influence & alignment:
Turn complex ideas into clear, compelling product narratives, build alignment across stakeholders, and drive decisions that connect immediate opportunities with long-term direction.
Entrepreneurial execution:
Take ownership, challenge assumptions, proactively remove blockers, and move quickly from ideas to measurable outcomes.
Requirements
5+ years of end-to-end product management experience in high-growth or large-scale B2B/B2C SaaS companies.
Proven product ownership:
Experience independently identifying new product opportunities and leading products or major initiatives from concept to launch and measurable business impact.
AI product expertise:
Hands-on experience shipping AI-powered products, with strong product judgment around LLM capabilities, agentic workflows, quality evaluation, reliability, cost, and performance trade-offs.
Strong product discovery and problem-solving skills:
Proven ability to proactively engage customers, uncover and simplify complex problems, validate opportunities, and translate insights into clear product requirements and measurable outcomes.
Strategic product thinking:
Ability to identify market opportunities, develop a differentiated product point of view, make clear prioritization decisions, and connect short-term execution with long-term strategy.
Exceptional strategic communication and influence:
Ability to turn complex ideas into clear, compelling product narratives, build alignment, and drive decisions across technical and business stakeholders.
Strong technical fluency:
Ability to work effectively with engineering, understand architectural implications, evaluate trade-offs, and define technically feasible product requirements. Strong analytical understanding of product metrics, experimentation, and instrumentation.
Entrepreneurial mindset and high ownership:
Comfortable with ambiguity, challenging existing approaches, taking initiative, and moving independently from ideas to execution.
Hands-on and experimental approach:
Willingness to personally explore emerging technologies, prototype ideas, test assumptions, and continuously learn.
Nice to Have
Experience founding a startup, building independent products, or leading entrepreneurial initiatives, including ventures that didn't succeed.
Experience developing AI-native products or agentic workflows.
Experience with B2B workflow automation, document processing, or agreement management.
Experience with hands-on prototyping using AI development tools.
Sounds like a match? Apply and let’s explore how we can build impactful AI-powered products together.
What we offer
Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.
Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience, plus a performance-based bonus system and stock options so you share in the company’s growth.
Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.
Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.
Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.
Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.
It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
Read our Recruitment Privacy Notice to Learn how we process your personal information.
Location: Tokyo, Japan
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.
You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role.
WHAT YOU'LL ACHIEVE
- Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion
- Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business
- Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the opportunity for flat and at-risk renewals
- Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
- Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion
- Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered
- Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system
- Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base
SKILLS YOU'LL NEED TO BRING
- 5+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
- Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
- Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes
- Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
- You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
- You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
- Native level Japanese, business level English
NICE TO HAVES
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
- Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. https://dev.notion.so/Notion-Global-Recruiting-Privacy-Policy-a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: San Francisco, CA; New York, NY; Atlanta, GA; Washington, D.C.
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE PUBLIC SECTOR TEAM
- Sierra recently received FedRAMP High https://sierra.ai/blog/certified-fedramp-high certification, enabling us to bring our industry-leading technology to partners in the US public sector. We’re now building our founding public sector team to redefine the relationship between the government and its citizenry.
- Today, our agents already enable citizens to access social services, report fraud, and understand complex government systems. Simultaneously, they empower government officials to better hear the concerns and inquiries of their constituencies.
- We are explicitly nonpartisan and committed to empowering public servants to leverage AI to advance their important missions.
- In our journey, we are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
WHAT YOU'LL DO
- Build Sierra’s public sector business: Own a portfolio of strategic Federal, state or local government accounts, develop territory and account plans, build qualified pipeline, and consistently achieve or exceed revenue targets.
- Create opportunities around mission outcomes: Develop trusted relationships with agency leaders, program executives, technology teams, procurement officials, and other stakeholders. Translate priorities such as constituent access, service delivery, workforce effectiveness, and program integrity into compelling AI agent opportunities.
- Lead complex sales cycles from discovery through award: Orchestrate executive alignment, solution development, business cases, security and legal reviews, pricing, proposal strategy, negotiation, and close across long, multi-stakeholder government buying processes.
- Design the path to contract: Understand how each customer can buy and shape a practical acquisition strategy early. Navigate direct awards, competitive solicitations, pilots, task orders, and contract vehicles—including GSA schedules, GWACs, IDIQs, BPAs, state schedules, and cooperative purchasing agreements—as relevant to the opportunity.
- Build and execute capture plans: Qualify opportunities with discipline; map decision-makers, influencers, incumbents, competitors, funding sources, fiscal-year timing, acquisition milestones, and win themes; and lead the internal cadence required to move from early demand to award.
- Develop Sierra’s partner ecosystem: Build productive relationships with prime contractors, systems integrators, resellers, distributors, small-business partners, and other technology providers. Know when Sierra should sell directly, participate as a subcontractor, establish a teaming arrangement, or pursue a partner-led transaction—and align incentives and responsibilities accordingly.
- Shape prime and teaming relationships: Identify where Sierra can strengthen a prime contractor’s solution and where partners can provide customer access, past performance, implementation capacity, or a procurement pathway. Negotiate clear account alignment, deal registration, workshare, and go-to-market plans that create durable value for the customer and Sierra.
- Run high-quality bids and proposals: Partner with public sector leadership, legal, security, product, engineering, and delivery teams on RFIs, RFPs, sources sought, oral presentations, and other procurement responses. Make thoughtful bid/no-bid recommendations and ensure every submission is compliant, differentiated, and precise.
- Operate as part of the customer’s team: Earn trust across senior agency leadership and working teams by understanding the mission, communicating candidly, and remaining accountable from the first meeting through deployment and expansion.
- Help build the public sector go-to-market motion: As an early member of the team, improve our account segmentation, capture process, partner strategy, contract-vehicle roadmap, forecasting, and repeatable sales playbooks. Bring market signals back to product and company leadership to help shape Sierra’s platform and public sector strategy.
- Operate as an AI-native seller: Use AI throughout the sales cycle—from account research and personalized outreach to call synthesis, opportunity planning, proposal development, and forecasting—so you can spend more time on judgment, strategy, and customer relationships.
WHAT YOU'LL BRING
- Meaningful enterprise technology sales or business development experience, including significant experience selling software, cloud, data, or AI solutions to U.S. government customers.
- A demonstrated record of building pipeline, exceeding quota, and closing complex six- and seven-figure opportunities with long sales cycles and multiple technical, mission, executive, and procurement stakeholders.
- Strong fluency in government acquisition and procurement, including funding and budget cycles, competitive solicitations, proposal processes, task orders, and common Federal or state contract vehicles.
- Experience developing and executing capture strategies before a solicitation is released—not simply responding once an RFP is public.
- A strong network and demonstrated ability to work with government technology partners, including prime contractors, systems integrators, resellers, distributors, and small-business teaming partners.
- Sound judgment about direct, channel, prime/subcontractor, and teaming models, with the ability to select and execute the right path for a particular agency and opportunity.
- The ability to build credibility with agency executives, program leaders, contracting and procurement officials, security teams, and technical stakeholders—and to align those groups around a shared path forward.
- Excellent executive communication, negotiation, account planning, and forecasting skills. You are rigorous about details, procurement milestones, and next steps.
- A passion for public sector work and a belief in the potential of government institutions to improve outcomes for the people they serve.
- Comfort operating with high ownership in an early-stage business: you create structure where it does not yet exist, move with urgency, and collaborate deeply across functions.
EVEN BETTER...
- Experience helping launch or scale a public sector business for a high-growth software company.
- Established relationships across Federal civilian agencies, state governments, or the government contractor and systems integrator ecosystem.
- Familiarity with the FAR and related acquisition frameworks, government cloud and security requirements, and the commercial implications of FedRAMP High.
- Experience shaping and closing outcome-based, usage-based, or other nontraditional software agreements in the public sector.
- Experience with AI, conversational systems, customer experience technology, contact centers, or digital government services—and the ability to speak credibly with both mission and technical leaders.
- Experience operating alongside founders or senior executives in high-stakes customer and partner engagements.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
The Purchase team sits within GitLab's Monetization section and owns the end-to-end purchase experience for all GitLab products, including new purchases, add-ons, upgrades, and self-service promotional discounts. As a Staff Fullstack Engineer, you’ll work across the frontend and backend to build the interfaces customers use to buy and expand GitLab, along with the services that process transactions and integrate with billing and customer relationship management (CRM) systems. Because this work can directly affect revenue and involve confidential or financial information, you’ll use strong technical judgment, roll out changes safely and iteratively, and maintain a high bar for reliability and correctness.
This is a technical leadership role for the Purchase team. You’ll help set the technical direction for a unified purchase flow, mentor other engineers, and partner with Product, Design, Billing, and Support to improve how customers buy and grow with GitLab. This role reports to the Engineering Manager, Purchase.
Some examples of our projects:
Unifying separate purchase flows into one consistent purchase experience
Building and scaling GitLab Flex subscription flows that let customers reserve spend month to month across seats, artificial intelligence (AI) credits, Runners, and other GitLab capabilities without renegotiating their contract
Evolving self-service promotional discounts for existing and prospective customers
Modernizing the purchase frontend to improve clarity, accessibility, and conversion
Strengthening integrations between the purchase flow and downstream billing and CRM systems for accuracy and resilience
What you’ll do
Design and build fullstack features across the purchase journey.
Lead technical design for new purchasing capabilities and the unified purchase experience.
Partner with Product and Design to turn purchasing requirements into resilient, well-tested technical solutions.
Ensure purchase flows integrate correctly and safely with downstream billing and CRM systems.
Set and uphold engineering standards for code quality, testing, rollout safety, and monitoring.
Mentor engineers and review merge requests with thoughtful, constructive feedback.
Identify and reduce technical debt and architectural risk in the purchase experience.
Participate in incident response for purchase-related issues because of their direct revenue impact.
What you’ll bring
Professional fullstack engineering experience across frontend and backend code; our purchase applications use Ruby on Rails and Vue.js.
Experience owning technical direction for a product area and driving thorough, iterative solutions.
Experience building or maintaining transactional or checkout-style flows, ideally in billing, ecommerce, or subscriptions.
A strong bias toward safe, incremental delivery given the revenue and customer impact of this work.
The ability to communicate clearly and concisely about complex technical, architectural, and organizational problems.
Proficiency in written and verbal English sufficient for success in a remote, largely asynchronous work environment.
Alignment with GitLab’s values and a commitment to working in accordance with them.
Familiarity with third-party billing or CRM systems, such as Zuora, Salesforce, or Stripe, is a plus.
About the team
We partner with Sales, Finance, Information Technology, and Support to deliver secure and reliable purchasing, billing, provisioning, and utilization workflows. Our broader organization includes the Subscription Lifecycle, Billing Engine, Platform and Infrastructure, Observability, Monitoring and Integrations, and Compliance teams. We work asynchronously, with regular planning and retrospectives and a high bar for ownership across deployments, incident management, testing, and rollout safety.
Remote-Global
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$152,800
—
$259,200 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
PROGRAM OVERVIEW
- APX is Sierra’s rotational program to develop the next generation of AI builders.
- In the age of AI, we believe generalists with diverse training and experience will become more important and empowered than ever. Instead of specializing early in an engineering, product management, or business subfield, the next generation of AI leaders will be able to do everything it takes to create, ship, and distribute great products.
- As an APX, you’ll be among the first to live in this exciting future. You’ll build AI agents directly with top global brands and gain access to comprehensive training opportunities and rotations across our Agent Development and Core Product teams. If you’re hungry to shape the most important technological wave of our lifetimes, come build at Sierra.
- The APX program is open to students graduating from undergraduate or Master’s programs by June 2027.
WHAT YOU’LL DO
- Build and ship AI agents with Sierra’s customers in a fast-paced, production environment.
- Contribute directly to Sierra’s platform by writing code and designing products.
- Learn how we build agents that operate at scale and evolve through real-world usage.
- Collaborate closely with engineers, product managers, and operators across the company.
- Participate in internal reviews and product discussions to push the boundaries of what agents can do.
WHAT YOU'LL BRING
- Pursuing a Bachelor’s or Master’s degree (or comparable program) in Computer Science or a related field.
- Professional experience in software engineering or product management, especially with customer-facing responsibilities.
- Expertise in React, TypeScript, Python, Go, and other modern programming languages.
- Demonstrated curiosity and interest in AI applications (e.g., research, jobs, side projects).
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
ГибридSan Francisco, California; New York, New York
ОфисNew York City
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Германия, Франция, Италия; Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role; EMEA - Remote
ГибридseniorNorth Carolina; Remote - USA; New York
Ireland, Dublin
УдалённоIsrael
middleTokyo, Japan
ОфисSan Francisco, CA; New York, NY; Atlanta, GA; Washington, D.C.
УдалённоRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only