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Location: Dubai, United Arab Emirates; Monaco; London, United Kingdom 1. ROLE PURPOSE The Female Travelling Butler / Lifestyle Manager provides discreet, highly personalised service to the Principal, both at home in the UAE and while travelling internationally. The role combines the skills of a professional butler, personal assistant and lifestyle manager to ensure the Principal's daily life, travel, wardrobe, social engagements and personal requirements are managed seamlessly and to the highest standard. The jobholder acts as the Principal's trusted right hand, anticipating needs before they arise, coordinating with household staff, the yacht and aviation teams, and external service providers, and always maintaining absolute confidentiality. 2. GENDER REQUIREMENT This position is open to female candidates only. The jobholder will serve a female Principal in a close personal capacity, including attending to her in private quarters, dressing rooms, hotel suites and other private settings at home and abroad. A female jobholder is therefore a genuine and essential requirement of the role, consistent with the family's cultural and religious values and the Principal's privacy. 3. KEY RESPONSIBILITIES 3.1 Personal Butler Service •    Provide attentive, discreet personal service to the Principal at the residence, on the yacht, in hotels and in other private settings. •    Manage the Principal's wardrobe, including care of designer garments, accessories, shoes and jewellery, seasonal rotation, alterations, laundry and dry cleaning. •    Pack and unpack for all trips, with detailed packing lists and outfit planning for each event and destination. •    Prepare personal spaces to the Principal's preferences, including room set-up, flowers, amenities, beverages and temperature. •    Maintain an up-to-date preference profile covering food, beverages, products, brands, dress, routines, allergies and dislikes. 3.2 Travel Management •    Accompany the Principal on international and domestic travel as her primary personal attendant. •    Plan and coordinate all aspects of travel with the Private Office, aviation and yacht teams, including private jet and commercial flights, transfers, hotels, villas and security arrangements. •    Advance-prepare destinations where needed, including checking accommodation, arranging set-up and confirming local suppliers, drivers and restaurants. •    Manage travel documents, visas, itineraries, travel insurance and local contact lists, and be available on call during travel. 3.3 Lifestyle and Concierge Management •    Manage the Principal's personal diary, appointments and reminders, including beauty, wellness, fashion, medical and social appointments. •    Arrange restaurant reservations, private shopping appointments, fittings, events, cultural and leisure activities, both in the UAE and abroad. •    Source and procure luxury goods, gifts and personal items, and manage gifting for family, friends and special occasions. •    Build and maintain relationships with luxury brands, personal shoppers, concierge services, hotels and exclusive service providers. 3.4 Household and Staff Coordination •    Liaise with the house manager, housekeeping, chefs, drivers, security and yacht crew to ensure the Principal's requirements are met consistently. •    Brief household and travel staff on the Principal's preferences and schedule, and support the planning of private events and entertaining at the residence. 3.5 Administration and Budget •    Manage the Principal's personal expenses and petty cash, keeping accurate records with receipts and submitting reconciliations to the Private Office or Finance. •    Maintain inventories of wardrobe, jewellery, valuables and personal items, at home and in transit. •    Handle correspondence, invitations, RSVPs and thank-you notes on the Principal's behalf as instructed. 3.6 Confidentiality, Discretion and Security •    Maintain absolute confidentiality about the Principal, the family, their homes, schedules, guests and personal matters, during and after employment. •    Never discuss, post or share any information, photographs or location details relating to the family, including on social media. •    Follow all security protocols and coordinate with the security team on travel, movements and access. Requirements Essential •    Female candidate. •    Minimum 5 years' experience as a personal butler, lady's maid, female lifestyle manager, private PA or VIP personal assistant in a UHNW household, royal household, private office, luxury hotel or superyacht. •    Proven experience travelling internationally with a high-profile principal. •    Excellent wardrobe care skills, including handling luxury fabrics, couture and fine jewellery. •    Excellent spoken and written English. •    Valid passport with the ability to travel freely and at short notice, and a clean background check. Preferred •    Formal butler or private service training (for example from a recognised butler academy). •    Arabic language skills and understanding of Arab and GCC culture and etiquette. •    Experience on superyachts or with private aviation. •    Valid UAE driving licence. CORE COMPETENCIES • Absolute discretion and integrity: trusted with highly sensitive personal information and valuables. • Anticipation: reads situations and preferences, and acts before being asked. • Polished presentation: impeccable grooming, etiquette and professional manner. • Organisation: manages complex logistics and multiple details under pressure. • Flexibility and resilience: adapts to changing plans, time zones and long hours. • Cultural sensitivity: respects the family's culture, values and privacy, and is comfortable working in a female-only private environment.

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Corporate Account Manager Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Corporate Account Manager to join our London team. This is a hybrid role. In this role, you’ll help us develop and grow a portfolio of key corporate accounts, using data-driven insights to solve workplace problems, retain revenue, and accelerate market expansion. Get to know our Commercial team — what drives us, how we work, and what you can expect. https://careers.deliveroo.co.uk/the-commercial-team/ What You’ll Be Doing You’ll be joining the Deliveroo for Work (DfW) team. We are the dedicated B2B arm of Deliveroo, helping businesses—from tech startups to global law firms—manage their corporate catering, late-night team meals, and employee food perks through a centralized platform. Here’s what your day-to-day might look like: Portfolio Management: Nurture high-value corporate accounts across the UK, building deep relationships with decision-makers while tracking key usage metrics to identify trends, mitigate risks, and maximize revenue retention. Strategic Value Creation: Translate commercial data and client behavior insights into tailored account expansion strategies, uncovering growth levers that influence our broader UK B2B roadmap. Technical Account Leadership: Develop deep product expertise to advise corporate clients on platform best practices, proactively troubleshooting issues to ensure a seamless service experience. Multilevel Stakeholder Management: Serve as the primary trusted partner across your portfolio, aligning your communication style to secure executive buy-in, resolve challenges swiftly, and unlock new partnership opportunities. Cross-functional & Project Ownership: Collaborate closely with Marketing, Tech, Finance, and Global Commercial teams to champion your portfolio's needs, while leading strategic projects from definition to execution to drive operational efficiency. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Significant Account Management Experience: Proven track record of managing and expanding corporate client portfolios, with a strong focus on relationship management and driving revenue growth. Data-Led Commercial Acumen: Confident working with large datasets and translating complex metrics into actionable commercial strategies and structured account plans. Proactive Portfolio Ownership: Strong capability to work autonomously, take full accountability for business performance, and drive high-impact client engagement. Senior Stakeholder Engagement: Exceptional communication and relationship-building skills, with a proven ability to interface with and influence corporate decision-makers at all levels. Agility and Collaboration: Solutions-focused mindset with a proven ability to partner effectively with cross-functional teams in a fast-paced, high-growth environment. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Rome, Italy Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Why Deliveroo Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. About the role We are looking for a Business Development Manager based in Rome. This is a rare opportunity to become a founding and important member of a growing, well-funded company. You'll collaborate with Italy's most premium and regarded restaurants. As a member of the regional sales team, you will report to the Sales Lead, and your role will focus on developing new relationships with restaurants and stores. What you'll be doing Map, prospect, pitch and close new restaurants across your region in an organised fashion. This means being an area-level expert, including knowing the up-and-coming restaurants and which restaurants customers crave most Support partners in joining Deliveroo, providing the best experience to them Communicate (physical visits, email, calls, or social media) with restaurants to demonstrate Deliveroo technology Help restaurant owners/managers overcome any barriers or hesitations Attend restaurant and food meet-ups Requirements You must be comfortable with targeting new business and have Sales Experience The job requires confidence or experience dealing with partners/customers, whether it be face-to-face, by phone, or email Experience in demonstrating product and industry knowledge to clients Fluent Italian (mandatory) + good command of English (nice to have) You will need to be comfortable with negotiations Knowledge of the restaurant industry is a significant plus You will need to be tenacious Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here, you can expect to: 🔧 Make a visible impact every day. Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment. Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role. Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find out more about how we hire here . Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Compensation National Collective Agreement (CBA): CCNL Commercio e Terziario Classification Level: Livello 4 The total target compensation (OTE (On-Target Earnings), ovvero la retribuzione totale prevista al raggiungimento del 100% degli obiettivi) for this role is  €35,200 – €44,000 gross per year, of which the base salary range is €17,200 – €26,000. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner! The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met. Pay Range: €35.200 — €44.000 EUR Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Milan, Italy Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. At Deliveroo, Marketing plays a key role in driving growth and shaping how customers experience our brand. We work across local and global teams, combining strategic thinking, creativity and a strong understanding of e-commerce to solve business challenges and deliver best-in-class marketing campaigns. If you’re entrepreneurial, hands-on and passionate about building brands and driving growth in a fast-paced environment, this is the team for you. We’re looking for a Partner Marketing Associate to join our Milan team. This is a hybrid role where you’ll support the execution of co-marketing campaigns with our restaurant and grocery partners, helping bring campaigns to life through high-quality assets, effective campaign deployment, and strong brand consistency across Italy. What You’ll Be Doing You’ll be joining the Partner Marketing team. This team bridges the gap between our commercial business partners and our marketing engine, creating high-visibility marketing collaborations that delight customers and accelerate marketplace performance through partners growth. Here’s what your day-to-day might look like: Support partner campaign execution: Support the delivery of partner marketing campaigns by coordinating the creation of marketing assets, adapting copy, and deploying campaign touchpoints in line with agreed plans and timelines. Manage campaign timelines and inputs: Maintain an up-to-date campaign calendar, proactively collect the information and inputs needed to develop campaign assets, and ensure deliverables are completed on time. Ensure brand and playbook compliance: Work closely with local and central marketing teams to ensure all campaign assets are aligned with Deliveroo brand guidelines and relevant local marketing playbooks. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: 1–2 years of experience in Brand Marketing, Creative, Content, Campaign Management, or a similar role , ideally within a fast-paced environment, with hands-on experience creating and adapting marketing assets and working with design and content tools such as Figma, Canva, or similar. Strong organisational and project management skills , with the ability to manage multiple campaigns, deadlines, and stakeholders simultaneously. Attention to detail , particularly when reviewing assets, copy, and campaign set-ups to ensure accuracy and consistency. Strong communication and collaboration skills , with the ability to work effectively with both local and central teams. Proactive and hands-on approach , with a willingness to take ownership of tasks and drive execution from brief to delivery. Comfortable working in a fast-paced and changing environment , with the ability to prioritise and make decisions when needed. Good understanding of marketing principles and brand guidelines , with an interest in partner and commercial marketing. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. At Deliveroo, Marketing plays a key role in driving growth and shaping how customers experience our brand. We work across local and global teams, combining strategic thinking, creativity and a strong understanding of e-commerce to solve business challenges and deliver best-in-class marketing campaigns. If you’re entrepreneurial, hands-on and passionate about building brands and driving growth in a fast-paced environment, this is the team for you. We’re looking for a Partner Marketing Associate to join our Milan team. This is a hybrid role where you’ll support the execution of co-marketing campaigns with our restaurant and grocery partners, helping bring campaigns to life through high-quality assets, effective campaign deployment, and strong brand consistency across Italy. What You’ll Be Doing You’ll be joining the Partner Marketing team. This team bridges the gap between our commercial business partners and our marketing engine, creating high-visibility marketing collaborations that delight customers and accelerate marketplace performance through partners growth. Here’s what your day-to-day might look like: Support partner campaign execution: Support the delivery of partner marketing campaigns by coordinating the creation of marketing assets, adapting copy, and deploying campaign touchpoints in line with agreed plans and timelines. Manage campaign timelines and inputs: Maintain an up-to-date campaign calendar, proactively collect the information and inputs needed to develop campaign assets, and ensure deliverables are completed on time. Ensure brand and playbook compliance: Work closely with local and central marketing teams to ensure all campaign assets are aligned with Deliveroo brand guidelines and relevant local marketing playbooks. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: 1–2 years of experience in Brand Marketing, Creative, Content, Campaign Management, or a similar role , ideally within a fast-paced environment, with hands-on experience creating and adapting marketing assets and working with design and content tools such as Figma, Canva, or similar. Strong organisational and project management skills , with the ability to manage multiple campaigns, deadlines, and stakeholders simultaneously. Attention to detail , particularly when reviewing assets, copy, and campaign set-ups to ensure accuracy and consistency. Strong communication and collaboration skills , with the ability to work effectively with both local and central teams. Proactive and hands-on approach , with a willingness to take ownership of tasks and drive execution from brief to delivery. Comfortable working in a fast-paced and changing environment , with the ability to prioritise and make decisions when needed. Good understanding of marketing principles and brand guidelines , with an interest in partner and commercial marketing. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Compensation National Collective Agreement (CBA): CCNL Commercio e Terziario Classification Level: Livello 4 The salary range for this role is €32,800 – €41,000 gross per year. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner! The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. Pay Range: €32.800 — €41.000 EUR Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. We’re looking for a Machine Learning Engineering Manager to join us in London on a hybrid basis (3 days a week). In this role, you’ll lead the team that owns intelligence across our ordering experience, from store page and item selection through cart, upsell and checkout, plus bundling. Personalisation is one of the biggest levers we have to drive value to our customers, and your team will make the app feel less like a generic catalogue and more like one that understands what each customer is trying to do. What you’ll be doing Lead and develop a high-performing team of around 12 Machine Learning Engineers, distributed across multiple pods and spread across London, Finland and Berlin, fostering a culture of technical excellence, ownership and rapid experimentation. Own and evolve the ranking, recommendation and personalisation systems across ordering surfaces, helping customers find the right items quickly as our selection grows. Set the technical vision for the team’s ML ecosystem, balancing near-term product goals with longer-term bets on areas like on areas across recommendations to agentic approaches, and intent-aware experiences that adapt dynamically to how customers browse and act. Lead the unification of our recommendation models across brands (Deliveroo, Wolt and DoorDash) and markets, working out how to power personalisation at global scale while keeping it feeling hyperlocal, and how to balance reusable core models against surface-specific adaptations without ending up with a sprawl of models. Partner with Product, Data Science and neighbouring engineering teams to identify high-impact opportunities, define roadmaps and translate ambiguous business problems into ML solutions. Provide technical guidance on modelling approaches, ML system design and production architecture, stepping in to challenge modelling decisions where needed without becoming a bottleneck. Drive key marketplace metrics such as conversion and engagement, balancing velocity and scope against sustainable, long-term technical quality. Stay close to the code so you understand how your team actually works, and help evolve the AI-assisted engineering practices and tooling that empower the team. What you’ll need to thrive Proven experience line-managing ML Engineers, ideally 6 or more direct reports, with a track record of building high-performing teams, coaching engineers through career progression and managing a horizontally distributed team across multiple pods or workstreams. Significant experience building and deploying machine learning systems in production at scale, in areas like Recommendations, Personalisation, Search, Ranking or Information Retrieval. Strong stakeholder management across product, engineering and business functions, with experience working across multiple teams and geographies. A pragmatic, impact-focused mindset, prioritising outcomes and customer experience over theoretical perfection. Why Join Us? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale - Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast - Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership - Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders - High standards, collaboration, flexible working and continuous learning. ​​💰 Share in the success you help create - Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Software Engineer (Full Stack) - Home Page and Merchandising Platform Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. The Team: Home Page & Merchandising Platform team at Deliveroo, owning the backend that powers the homepage experience for millions of customers. You'll work closely with Product and Design, contribute to a platform that's evolving alongside Deliveroo's broader integration with DoorDash and Wolt, and help shape how we build at scale. We're leaning into AI-assisted engineering to ship faster while keeping a high craft bar. We’re looking for a Senior Software Engineer - Full Stack to join our London team. In this role you'll work across the stack, own features end to end, partner closely with Product and Design, and lead technical planning. Get to know our Engineering team — what drives us, how we work, and what you can expect. What You’ll Be Doing This role is based in our London office with a hybrid setup, typically 3 days in the office. Here’s what your day-to-day might look like: Drive technical execution by designing, building, and scaling backend services and frontend components that handle high-traffic workloads (20krpm and above). Lead architectural improvements and code reviews, ensuring the efficiency, visibility, and operational health of your team's systems. Partner with cross-functional disciplines (PMs, Experience Designers) to plan projects, foresee dependencies, and mitigate technical risks. Break down complex problems into deliverable choices, influencing the roadmap and technical direction within your team. Support the growth of others by mentoring colleagues and taking an active role in our engineering hiring process to build high-performing teams. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Significant experience building web-based applications in a modern stack; we use Go, Ruby, Python, and Scala, and we’re looking for someone keen to work across them. Proven ability to design and operate web architecture at scale , specifically with systems handling significant request volumes. Demonstrated ownership of relational databases (PostgreSQL, MySQL) and experience with "NoSQL" backends such as Redis, DynamoDB, or Elasticsearch. A commitment to software craft , with a pride in writing readable, well-designed, and thoroughly tested code. Strong collaborative leadership skills , with a track record of guiding implementation choices and supporting the personal growth of teammates. Why Join Us? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Software Engineer Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. The Team: MX Intelligence builds the tools DoorDash, Deliveroo and Wolt use to find, sign and onboard restaurants and merchants. That covers identifying and matching prospective merchants through to the CRM, quoting and contracting tools sales teams use to bring them onto the platform. We're replacing a Salesforce-based stack with one first-party platform shared across all three brands. We’re looking for a Senior Software Engineer to join our London (Hybrid - 3 days from the office) team. In this role, you’ll help us improve code structure and architecture while leading team project planning to maximise efficiency and reliability across our production systems. Get to know our Engineering team — what drives us, how we work, and what you can expect. What You’ll Be Doing Here’s what your day-to-day might look like: Drive Technical Excellence: Improve code structure and architecture across your team’s remit, performing high-impact code reviews to ensure quality and scalability. Lead Project Planning: Foresee dependencies and risks, partnering closely with Product and Design to ensure smooth delivery of complex features. Optimise Operations: Simplify the maintenance and operation of production systems, promoting visibility, health, and operational readiness. Collaborate & Influence: Build relationships across engineering teams to identify collaboration opportunities and influence the wider technical roadmap. Mentor & Hire: Support the personal growth of your colleagues through technical guidance and take an active role in conducting engineering interviews to scale our team. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Strong Engineering Principles: Deep pride in writing readable, well-designed, and well-tested software. Backend Expertise: Significant experience building web-based applications (we use Go, Ruby/Rails, Python, Scala, and Rust). Data Proficiency: Practical experience with relational databases (PostgreSQL, MySQL) and "NoSQL" backends like Redis, DynamoDB, or ElasticSearch. Systems at Scale: Proven ability to manage web architecture at scale (handling 20krpm and above). Technical Leadership: Experience breaking down large pieces of work and guiding implementation choices for a team of engineers. Why Join Us? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community organisers, proud parents, and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Dubai, United Arab Emirates Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Senior Onboarding Associate to join our UAE team. You’ll guide new restaurant, ODC and retail partners in the UAE and Kuwait from sign-up to launch. You’ll coordinate each onboarding step, keep partners informed and help them go live smoothly and on time. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll join the Middle East Partner Onboarding team and support new restaurant, ODC and retail partners from signed agreement to successful launch. Most support is provided through non-live channels, with calls or other contact used when preferred by the partner. Your responsibilities will include: •  Own the onboarding journey for new restaurant, ODC and retail partners, from signed agreement through to launch. •  Complete partner admin setup and coordinate menu or catalogue creation, following up on missing information to keep each launch on track. •  Coordinate tablet delivery, installation and partner training with the relevant internal teams and partner contacts. •  Support partners with admin, menu and catalogue questions, using the communication channel that best suits their needs. •  Investigate complex onboarding issues, coordinate the right resolution and keep partners and internal stakeholders updated until the issue is closed. •  Work closely with Sales and Menu teams to resolve questions relating to newly signed partners, missing content and setup requirements. •  Maintain accurate onboarding trackers, complete a clear handover of live partners to the assigned NPX or Account Manager, and share best practices across the UAE and Kuwait. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: •  Ability to manage partner onboarding or operational workflows independently and take ownership through to completion. •  Strong organisation and prioritisation skills, with the ability to manage multiple partners at different onboarding stages. •  A service-focused and solution-oriented approach to partner questions, operational blockers and escalations. •  Strong attention to detail when reviewing partner information and updating systems, menus, catalogues and trackers. •  Clear written and verbal communication, with the judgement to adapt the channel and level of detail to each partner. •  Confidence working with Sales, Menu, Operations and account management teams across different markets. •  Ability to learn and use CRM, knowledge-base and telephony tools; previous experience with these systems is helpful but not essential. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: Make a visible impact every day Your work directly improves experiences for customers, partners and riders. Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Kuwait, Kuwait Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Marketing teams build brand love and drive growth across a global, three-sided marketplace, reaching millions of customers, riders and partners every day. We’re looking for a Marketing Executive, Restaurant Marketing to join our Marketing team in Kuwait. This is a hybrid role. In this role, you’ll help us grow awareness, demand and orders by delivering best-in-class co-marketing and promotional programmes with our restaurant partners across Kuwait. What You’ll Be Doing You’ll be joining the Deliveroo Middle East Marketing team. We drive brand, customer and business growth in Kuwait by building awareness, creating demand and continually improving the brand experience for customers. You’ll work closely with global counterparts, commercial and product teams, local marketing leads and our restaurant partners. Here’s what your day-to-day might look like: Supporting the planning and execution of annual restaurant marketing plans and campaigns that drive customer value perception, new customers and incremental orders Delivering high-profile marketing innovation and efficient, effective multi-restaurant promotions with our partners Executing “Painting the Town Teal” restaurant visibility initiatives across physical and digital spaces Working with internal teams to define and execute the optimum restaurant marketing strategy, aligning on channel mix and budget allocation Defining campaign KPIs, monitoring and reporting on performance, and sharing learnings with local and global teams What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: 5+ years of marketing experience, preferably in FMCG or F&B, with eCommerce and/or restaurant marketing experience prioritised Proven experience in multi-channel marketing, data-informed decision making and performance-based marketing, with knowledge of B2B2C marketing and the Kuwait F&B scene Strong analytical skills, including advanced Google Sheets/Excel, data dashboards and budget management, with a meticulous eye for detail and data integrity Excellent communication and negotiation skills, with the ability to influence and build trusted relationships with partners, agencies and internal teams Strong learning agility and the ability to prioritise high-impact work, manage multiple projects with minimal oversight, and deliver under pressure and tight timelines Good written and spoken English and Arabic Experience using and optimising AI is a plus Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. We aim to create a fair process that lets your skills shine. Our interview typically includes 3-4 stages. Find more about how we hire here. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Сопровождение группы продуктов; Техническое лидерство (участие в разработке, адаптации и внедрения стандартов и практик);

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the team Engineering the future of customer support — at global scale 🌍 We believe exceptional customer service is more than just a feature, it’s a fundamental part of who we are. That’s why we’ve built our own internal support tooling from the ground up, tailored to help our customer, courier, and merchant support teams shine in every interaction. As we scale our operations from 30 to 60 countries, supporting millions of users and partners, our internal tools need to scale with us. The Support Engineering group is at the heart of this mission. We build high-performance admin applications and core operational tools that empower our support teams to work smarter and faster. A key part of this is our in-house chat platform, which already handles around 5 million conversations every month. On top of this foundation, we’re developing advanced features to reduce manual work, improve communication, and proactively resolve issues — often before our users even notice them. Our systems range from automated reach-outs for delayed orders to deeply integrated tools that enable our support teams to deliver assistance quickly, reliably, and with a human touch. By removing inefficiencies and automating repetitive tasks, we’re ensuring that our users and partners receive world-class support at scale. About the role We’re now looking for a Backend Engineer (Golang) to join us in building scalable, low-latency systems that power these tools and shape the future of customer support. You’ll work on impactful products that directly influence how millions of people experience our platform every day. What you'll be doing Build and maintain high-throughput backend services using Go . Collaborate with product managers, designers, and frontend developers to ship features that support internal support agents across the globe. Design systems that are scalable , resilient , and easy to maintain. Contribute to architectural discussions and technical decision-making. Write well-tested code and help the team maintain high code quality standards. Requirements 3+ years of professional software engineering experience, with a proven track record of building and scaling complex systems. Production experience in Golang , with an interest in developing strong engineering practices. Strong hands-on experience with both SQL and NoSQL databases — especially Cassandra. Solid understanding of designing and operating low-latency, high-throughput distributed systems . Previous on-call experience , with a pragmatic approach to reliability and incident management. Nice to have Background in Node.js or other backend languages. Familiarity with cloud infrastructure (AWS, GCP) and event-driven architectures. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Software Engineer (Full Stack) - Merchants Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We partner with some of the largest grocery retailers in the world, as well as a large number of small independent grocers. The Team: MX Intelligence builds the tools DoorDash, Deliveroo and Wolt use to find, sign and onboard restaurants and merchants. That covers identifying and matching prospective merchants through to the CRM, quoting and contracting tools sales teams use to bring them onto the platform. We're replacing a Salesforce-based stack with one first-party platform shared across all three brands. We’re looking for a Senior Software Engineer - Full Stack to join our London team. In this role you'll work across the stack, from the backend services and integrations that handle merchant discovery, matching and onboarding to the web tools sales and operations teams use to quote and sign merchants. You'll own features end to end, partner closely with Product and Design, and lead technical planning as we move core sales workflows off Salesforce and onto our own platform Get to know our Engineering team — what drives us, how we work, and what you can expect. What You’ll Be Doing This role is based in our London office with a hybrid setup, typically 3 days in the office. Here’s what your day-to-day might look like: Drive technical execution by designing, building, and scaling backend services and frontend components that handle high-traffic workloads (20krpm and above). Lead architectural improvements and code reviews, ensuring the efficiency, visibility, and operational health of your team's systems. Partner with cross-functional disciplines (PMs, Experience Designers) to plan projects, foresee dependencies, and mitigate technical risks. Break down complex problems into deliverable choices, influencing the roadmap and technical direction within your team. Support the growth of others by mentoring colleagues and taking an active role in our engineering hiring process to build high-performing teams. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Significant experience building web-based applications in a modern stack; we use Go, Ruby, Python, and Scala, and we’re looking for someone keen to work across them. Proven ability to design and operate web architecture at scale , specifically with systems handling significant request volumes. Demonstrated ownership of relational databases (PostgreSQL, MySQL) and experience with "NoSQL" backends such as Redis, DynamoDB, or Elasticsearch. A commitment to software craft , with a pride in writing readable, well-designed, and thoroughly tested code. Strong collaborative leadership skills , with a track record of guiding implementation choices and supporting the personal growth of teammates. Why Join Us? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Brand & Experience team builds the emotional connection between Deliveroo and our customers, riders, and partners. With a deep understanding of our audience and a passion for creativity, we bring our brand to life across every touchpoint. Whether it’s a push notification, social campaign, or packaging design—we craft compelling experiences that shape perceptions, spark engagement, and make Deliveroo a loved, global brand. We’re looking for a Senior Creative Project Manager to join our London team. This is a hybrid role working 3 days a week from our London HQ. In this role, you’ll help us lead the end-to-end delivery of creative projects across diverse briefs—from fast-turnaround sprints to global, multi-channel campaigns—while driving studio operations and process improvements. This is a 12 month fixed term contract. What You’ll Be Doing You’ll be joining the Creative Studio team. Reporting into the PMO Lead, you'll work alongside Creative, Campaign, Design, and Creative Operations functions to power our in-house marketing and creative output. Here’s what your day-to-day might look like: Campaign & Project Delivery Lead the end-to-end delivery of creative briefs—ranging from high-volume growth marketing and CRM sprints to complex, multi-market campaigns including AV and TVC. Develop accurate project plans, timelines, and milestones while managing budgets and resources to ensure seamless delivery across creative and marketing teams. Stakeholder Leadership & Traffic Management Act as the primary contact for projects, building strong relationships across internal teams and partner agencies while keeping everyone aligned on goals and milestones. Manage traffic and intake: evaluate briefs, flag out-of-scope requests, manage sprint scheduling, and allocate resources based on team capacity. Operations & Process Improvement Own key PMO operations by refining Asana templates, documentation, and intake workflows to make studio operations more efficient, consistent, and scalable. Support studio-wide operational initiatives, including resourcing models, tooling, reporting, and adopting AI-enabled creative production workflows in partnership with our Creative AI Technologist. Risk Mitigation & Team Mentorship Identify project risks early and implement effective solution strategies to keep work moving smoothly without compromising quality. Motivate and guide creative project teams, sharing best practices across the PMO and supporting less experienced project managers and freelancers. What You’ll Need to Thrive Essential Significant experience managing end-to-end creative projects and integrated campaigns within an in-house studio or creative marketing agency. Proven ability in resource management, capacity planning, and traffic management for high-volume, fast-turnaround performance and growth marketing assets (paid social, CRM, in-app). Deep understanding of creative operations, including intake flows, studio tooling (e.g., Asana), project documentation, and process optimization across local and global markets. Exceptional stakeholder management and communication skills, with the confidence to challenge, motivate, and align cross-functional teams and external partners. Demonstrated ability to manage project budgets, mitigate risks proactively, and deliver high-quality work to tight deadlines. Nice to Have Hands-on experience integrating AI tools and adoption strategies into creative production and studio workflows. Experience managing and onboarding external agencies or freelance resources. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We’re looking for a Software Engineer to join our London team. In this role, you’ll help us build and maintain high-performance systems that power our hyper-local marketplace, ensuring a seamless experience for millions of users. This role is based in our London office with a hybrid setup, typically 3 days in the office. Get to know our Engineering team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining a multi-disciplinary engineering team focused on technical execution and collaboration. As a Software Engineer at Deliveroo, your individual work contributes to achieving goals across your team, simplifying the maintenance of production systems while ensuring operational readiness and health. Here’s what your day-to-day might look like: Design and scale backend services for our real-time marketplace using languages such as Go, Ruby, or Python. Improve code structure and architecture by participating in deep technical discussions and reviewing code across your team’s remit. Enhance system reliability by focusing on visibility, monitoring, and the overall health of production systems. Collaborate across teams to identify integration opportunities and influence the technical roadmap within your domain. Take an active role in the hiring process, conducting engineering interviews and supporting the growth of your peers. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Pride in readable, well-designed, and well-tested software, with a focus on long-term maintainability. Experience writing web-based applications in any modern language (Go, Ruby/Rails, Python, Scala, or Rust). Solid understanding of relational databases (such as PostgreSQL or MySQL). Familiarity with web architecture at scale, ideally handling high-traffic environments (20krpm and above). Exposure to NoSQL data backends or caching layers like Redis, DynamoDB, or ElasticSearch. A problem-solving mindset, particularly when applied to complex logistical or marketplace challenges. Why Join Us? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. ➡️ Want a deeper look at how we build? Check out our Tech Blog . We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Philippines We are looking for an Investigation Officer to support fraud prevention and case management across the organization. In this role, you will handle end-to-end investigations, analyze digital and operational evidence, and work closely with internal teams to mitigate risks and support legal actions when needed. This position is ideal for someone with a strong investigative mindset, attention to detail, and experience in financial services or security environments. KEY RESPONSIBILITIES - Manages cases received thru Shared Mailbox and Hotline. - Conduct Initial Investigation of Cases Triggered or received from other departments. - Ensure that all data were gathered for the following End to End investigation. - Provides direct technical support to investigation, litigation, and forensic analyst to collect, preserves, process, analyze and interpret digital evidence from broad range of data available on open sources (social media, etc.). - Investigate assigned cases at various risk levels. - Implement fraud prevention and investigation programs, policies, systems, documentations, and investigation plans. - Conduct covert and overt investigation. - Conduct surveillance and counter-surveillance. - Represent Company in the prosecution and litigation of cases as required. - Coordinates with other Internal Departments for Risk Mitigation Strategy. - Manages Business Intelligence (Mystery Shopping). REQUIREMENTS AND EXPECTATIONS - Bachelor’s degree in criminology or any related four year courses - Law enforcement/Military background preferred. - At least 3-year experience in Investigation preferably in Financing, Banking and Security Industry. - Proficient in Microsoft Applications (Excel, Word, PowerPoint) - Excellent written and verbal communications

Location: Mexico; Philippines; Brazil; Chile; Serbia; Latvia About Paired Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent! We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world. Our Client AI powered ecommerce agency. They have worked with 500+ DTC and ecommerce brands, managed $250M+ in media spend and delivered $2B+ in client revenue. They run paid social, paid search, email/SMS, CTV, TikTok Shop, Amazon, UGC and CRO for a portfolio of DTC brands. Their team is lean and works in pods. Each pod has a pod lead who owns strategy and client relationships, a media buyer who owns execution and performance, content managers, and creative support. They use AI throughout our workflow, from account audits to landing page builds to creative reporting, so one strong media buyer can do the work of three. This is a fast environment. If you are ambitious and hard-working, it will move your career faster than most agencies can. If you need a lot of structure or prefer a slow pace, it is not the right fit. The Role You will be the media buyer in one of our pods, managing Meta campaigns (with TikTok as a secondary channel) across a portfolio of ecommerce accounts. You own the ad accounts: budgets, pacing, structure, launches, testing and optimization. Your pod lead owns the client relationship and overall strategy. You own the numbers and the execution behind them. The role combines hands-on buying with media buying strategy. You will analyze performance data, find where accounts are leaking (pre-click or post-click), and propose the fix: new creative angles, landing page tests, budget shifts or structure changes. You will also join client calls and present paid social performance alongside your pod lead. What Success Looks Like Every account is paced to its monthly budget, with no overspend and no surprises Spend moves to the highest-leverage products and campaigns, and comes off losers quickly No ads run on sold-out products, broken links or outdated offers Accounts are never starved of creative: you flag gaps early and get new assets live fast Landing page and creative tests launch on schedule and produce clear winners Your pod lead walks into every client call with accurate numbers and a clear plan from you Seasonal moments (Prime Day, BFCM, brand sales) launch on time with approved assets What You’ll Do Campaign Management Build, launch and optimize Meta campaigns daily, with secondary management of TikTok Ads Own daily budgets and monthly pacing per account, and reallocate spend based on performance, frequency and inventory Manage campaign structure, bidding, audiences, exclusions and frequency controls Upload and traffic new creative, and run structured creative and angle testing Run weekly account sweeps: check every live ad for stock availability, link destination, offer accuracy and copy errors, and fix issues the same day Monitor ROAS, NC-ROAS, MER, CAC and frequency against client targets Strategy and Analysis Diagnose performance by separating pre-click problems (creative, audience, fatigue) from post-click problems (landing page, offer, site) Look past platform ROAS to backend profitability: margins, COGS and blended results Build landing page test plans and work with our team to get new pages designed, approved and live Audit ad copy and creative across accounts and recommend what to refresh, cut or scale Plan and execute seasonal campaigns, including Prime Day, BFCM and client sales Spot and escalate tracking issues (pixel, CAPI, attribution discrepancies) before they distort decisions Creative Collaboration Work with content managers, designers and the creative team to source, brief and review ad creative Identify winning hooks, formats and angles, and turn them into creative requests Push for authentic assets (real people, raw clips, UGC) that improve performance Reporting and Client Communication Prepare performance reports and creative performance reports for client calls Join client calls with your pod lead and present paid social results, trends and next steps clearly Keep internal Slack channels and Jira tickets updated so everyone knows what changed and why AI and Process Use AI tools (Claude and others) daily to run account audits, generate landing page concepts, draft copy and build reports Help turn repeated work into reusable AI workflows that make the whole pod faster Requirements Must have 3+ years of hands-on Meta Ads experience for ecommerce brands (not lead gen or boosted posts), with at least one account at $100K+/month in spend A proven record of scaling DTC ecommerce brands through Meta, at an agency or in-house Deep understanding of Meta campaign structure, auction dynamics, pixel/CAPI tracking and creative performance Strong command of ecommerce metrics: ROAS, NC-ROAS, MER, CAC, LTV, contribution margin Precision with budgets: you pace spend to the dollar and catch problems before the client does Strong ownership: you act without waiting to be told, and you close the loop on every task Clear, confident communication, written and on calls Comfort using AI tools in your daily workflow, and curiosity about using them more Humility to do the detailed work and ambition to grow into a strategist English C1-C2 fluency for conversation level since this is a client-facing role Nice to Have TikTok Ads Manager experience Triple Whale, Northbeam or other attribution tools Working knowledge of Shopify and Klaviyo, and how paid and retention channels work together Experience building or testing landing pages Background in creative strategy, UGC or performance creative Experience with Jira or similar task management tools Benefits What You’ll Get Fully remote work; USD payment up to 6k/month Direct ownership of your ad accounts and the results they produce Training on AI-powered media buying workflows most agencies do not have yet Access to Triple Whale, Meta Ads Manager, Klaviyo, Claude and more A clear growth path from media buyer to media buying strategist as the agency grows Hiring Process Short video pre-screen: a few questions so we can see how you communicate on camera Intro interview with our team Paid media assessment: a practical exercise based on a real client scenario Final conversation with agency leadership

Location: Paris, France Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About The Team Most people know Deliveroo as the app that brings sushi or burgers to their front door. Deliveroo for Work (DfW) is our dedicated B2B arm. We help businesses - from tech startups to global law firms - manage their corporate catering and employee food perks. Whether it’s providing late-night meals for hardworking teams, organising office pop-ups, managing monthly "stipends" for remote workers, or catering massive boardroom events, DfW is the secret ingredient to a happy office culture. We offer companies a centralised platform to control spending while giving their employees access to the best restaurants in the city. About The Role As a Corporate Service Centre Agent, you will be the first point of contact for our corporate clients balancing client care with commercial growth applying a care-first mindset in this dual purpose role. Day to day, you’ll own onboarding new clients, handling account queries, and resolving escalations for all our markets but predominantly working in our French market, whilst identifying opportunities for growth, both reactively and proactively. As our SMB segment continues to expand, you will grow and retain our SMB portfolio by building strong client relationships and tailoring recommendations to client needs. You’ll be part of a dynamic and supportive team in our Paris office, working under a hybrid model (at least three days a week in the office). This role will require a small amount of shift work to cover for our companies based in UAE, Italy, France and Belgium. This role has 37.5 working hours per week from Monday to Friday, 8:00 am to 8:00 pm. Key Responsibilities Care (50%): Client onboarding: Guide new clients through their first Deliveroo for Work experience, ensuring a smooth transition. Customer service: Handle account-related queries, educate clients on our platform, and provide outstanding support through email and telephone Issue resolution: Manage escalations efficiently, offering appropriate solutions to maintain high client satisfaction. Commercial (50%): Account Management Assistance: Support Corporate Account Managers with reporting, auditing key accounts, and data entry tasks. SMB Account Management & Upselling: Identify and act on opportunities to expand usage within existing accounts through email and telephone calls. Commercial Ownership: Take ownership of the health and growth of your accounts, tracking spend and engagement, supporting renewals, and flagging retention risks early. Requirements This team will be looking after Corporate Accounts so the ideal candidate is organised and has a strong sense of customer service, whilst understanding the corporate world. The position would be suited to someone enthusiastic about securing a client-facing role with a variety of different tasks to do each day. This role is for you if you: Native or fluent in English and French A driven and hardworking individual with experience in customer service and account management Commercial awareness and account management experience, with confidence in upselling, building client relationships and using data to drive growth A strong understanding of Excel Excellent verbal and written communication skills Identifying complex issues and thinking on your feet to come up with the right solution Able to adapt to day-to-day challenges in relation to tasks assigned to you A team-oriented attitude, willing to collaborate and support colleagues Experience and ability to utilise AI tools Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Lisbon, Portugal Joom is a global cross-border marketplace where millions can find anything they want at fair prices. Joom helps consumers to make shopping easy and entertaining and provides access to interesting and unique goods from around the world. Joom is one of the key businesses of Joom Group, an international group of tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: JoomPro, the first and only end-to-end cross-border B2B marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products. We’re looking for an analyst for Order Experience – the area responsible for the user experience from the moment an order is placed: payment and the user’s journey in the app after purchase. Here, analytics directly affects both the user experience and the business economics: how easy it is to pay for a purchase, how quickly a customer’s issue gets resolved, and how much that resolution costs the company. You’ll work with the Product, Payments, Billing, and Support teams: together with managers, engineers, support specialists, and the finance team, you’ll identify opportunities for improvement, test hypotheses, and see them through to implementation. To do this, we have a mature internal A/B testing platform, a set of MCP tools and AI agents for analytical tasks, high-quality data in BigQuery and Spark, and transparent data preparation processes built on Airflow and dbt. This role is a great fit for someone who enjoys proactively proposing changes, taking part in setting priorities, and seeing the results of their work in the product and in business metrics. Responsibilities Improving checkout and the post-purchase experience. Identifying the reasons that prevent users from completing payment, and testing hypotheses that make this journey simpler Developing AI support. Working with the team to improve AI Chat: finding scenarios for automation, and assessing the quality of user problem resolution and the impact on the business Improving the support contact experience. Researching the user journey from ticket creation to problem resolution, agent performance, and refund decision-making Increasing operational efficiency. Forecasting support workload, improving the automatic refund model, and finding opportunities to reduce costs while maintaining service quality Designing and analyzing A/B tests. Helping teams choose metrics and experiment designs, interpret results, and automate analysis. Developing the metrics system. Making payments, billing, and support metrics clear and useful for decision-making, and investigating changes and anomalies Influencing team priorities. Identifying growth opportunities, estimating the potential impact of initiatives, and helping decide where it’s worth investing time Enabling teams to work with data independently. Preparing data for AI tools and automating repetitive analysis so that colleagues can answer basic questions on their own Requirements Strong SQL and Python skills for data analysis and automation A solid understanding of mathematical statistics and hands-on experience with A/B testing – from forming a hypothesis to drawing conclusions and making recommendations Experience applying AI in analytical work: the ability to integrate it into everyday tasks, verify its outputs, and find new opportunities for automation Independence and an interest in the business: the ability to dig into a problem, propose hypotheses, and connect analysis results to a specific decision The ability to explain complex topics clearly to colleagues with different backgrounds — from engineers to support, finance, and legal specialists The ability to manage work for multiple stakeholders: making priorities transparent, agreeing on scope and timelines, and justifiably deprioritizing less important tasks Preferred Experience in e-commerce, payments, support, or operations automation Building your own AI tools and agents for data analysis We offer Compensation package: base salary and performance-based bonuses Office-first: flexible hours with a possibility to work remotely 52 days per year Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave Relocation Support: full assistance for a smooth relocation for the employees and their family AI-first approach: licenses and access to a wide range of AI tools Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work Before applying for the above position please review our Candidate Privacy Notice here . 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