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Responsibilities: — Build and maintain strong player relationships — Provide customer service and player support Requirements: — Previous experience in customer service, player support or retention — Excellent English communication skills — Experience in the iGaming industry is an advantage — Availability for rotating shifts, including nights and weekends — Must already reside in Cyprus with no visa sponsorship required Benefits: — €1,700 gross monthly salary — Performance bonus of up to €300 per month — Career development opportunities — Full-Time position with rotating shifts in Limassol or Larnaca

Location: Berlin, Germany Workplace: hybrid We are Kolibri Games - a mobile games developer from Berlin. We believe that with the best people, we can make games that players will enjoy for years to come. Our games have defined the idle genre, and bring enjoyment to hundreds of millions of players all around the world. This is possible due to the talented people who make us who we are. ‘Kolibris’, as we call ourselves, are on a mission to continue making great games and we're looking for new talent to join our team. We strive to offer you a fair recruitment process and a great candidate experience, as well as a friendly environment to work in, with plenty of opportunities to learn and grow. Head of Game – Idle Bank Tycoon (f/m/d) Idle Bank Tycoon (IBT) lets players around the world build their own banking empire, one upgrade at a time. As Head of Game, you’ll set the vision for where IBT goes next and help the game keep growing for years to come. You’ll be responsible for the game’s overall performance and long-term player value. You’ll guide the game’s leadership team and set the direction for the whole product, from new features to Live operations, with every step based on data, market insight and what players need. You’ll report to the Product Director and manage the Producer, the Lead Designer and the Senior Product Manager for LiveOps. Together with Design, Art, Development, QA and Analytics, you’ll turn the product vision into a gameplay experience players love, one that also moves the game’s key metrics. Responsibilities Shape and share the product vision and strategy for IBT, balancing business goals, market trends and player needs Build the product roadmap and set clear priorities, helping the team focus on the work with the biggest measurable impact on long-term player value Guide the full product lifecycle, from first ideas to launch and ongoing improvement, so the team delivers high-quality work on time Support and grow your direct reports (Producer, Lead Designer and Senior Product Manager, LiveOps) through coaching, career development and better ways of working Collaborate with Design, Art, Development, QA and Analytics to shape, scope and build core features, keeping everyone connected to the product vision Keep stakeholders informed about goals, progress and expectations, and work with our central teams (Tech, Analytics, Platforms, Growth) to align on the game’s needs and priorities Explore the market and study other games in relevant subgenres, then share useful insights with senior stakeholders and the team Find opportunities for new features and improvements using an evidence-guided approach Set a high standard for an intuitive, engaging player experience, and keep improving it based on player feedback and performance data Follow the game’s performance and run A/B tests, using data and market understanding to improve retention, monetization and player satisfaction Required Skills 8+ years of experience in mobile free-to-play product roles, including at least one successful game at scale 3+ years managing leads from different disciplines (such as production, design and product) on a mobile F2P game Experience setting and carrying out the product strategy for a mobile F2P game, with clear results in retention, monetization and long-term player value Experience across the full product lifecycle, from concept and launch through Live operations Comfort working with data, including hands-on experience with BI and experimentation tools (such as Looker or Amplitude) and A/B testing, and turning insights into clear product decisions A solid understanding of the mobile games market, what motivates players and how competitor games work Experience bringing multidisciplinary teams together around a shared goal Clear, open communication, solid stakeholder relationships, and confidence presenting to senior leadership Desirable Skills Experience with idle, tycoon or other casual simulation games Experience with hybrid monetization (in-app purchases and ads) and game economy design Familiarity with tools such as Jira, Confluence, Google Play Console and App Store Connect Kolibri Games is an equal opportunity employer. We come from 40 different countries and many different backgrounds. We celebrate diversity and we are committed to creating an inclusive environment for all employees, regardless of their age, gender identity, sexual orientation, ethnicity, religion, physical appearance or disability. We are an international studio, so don’t forget to send in your application in English. Although it is not mandatory, we always appreciate a cover letter stating your motivation to join us. We look forward to hearing from you! Your Benefits – We’re game to support you Competitive Salary - We believe that top performers should receive top payment Learning Budget - We believe in learning. A generous personal learning budget to spend on learning and development, including books, workshops and attending conferences. We also offer in-house training such as coding and German classes Flexible Working Hours and Home Office – We believe in a good work-life balance Equipment - State-of-the-art technical equipment, including laptops and phones, which may also be used in your free time Kolicard - We offer you a monthly flexible budget of 50 euros that you can use for a gym membership, transportation, shopping etc. Mobility budget - We offer a monthly budget that will make your commuting to work easier Relocation - Relocation support to help you move to Berlin Pension - Opportunity to save for your pension tax-free Bonus Level – We love to have a good time, too Food and Drinks - Fresh fruits to keep you healthy and fresh coffee to keep you alert. We also have a fully stocked fridge with Smoothies, Coke, Club Mate, beer etc Parties and Team Events - Apart from our regular parties, BBQs and movie nights we also have a team event budget you can use to buy games or sports equipment to make working here even more fun Company Holidays - Every year we go on an amazing company holiday to relax and bond as a team Friday Celebrations - Company-provided dinner and drinks on Friday afternoons

Location: Remote - Americas Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Your Role: As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the Director, Success, this role supports Alpaca's B2B brokerage and crypto offerings, helping customers launch and scale US securities and crypto trading applications worldwide. We're looking for someone who brings hands-on experience in the brokerage, crypto exchange, or trading-platform industry and understands the unique operational, regulatory, and technical challenges of supporting customers in financial markets. Things You Get To Do: Act as the primary contact for B2B/enterprise customers, accountable for building and maintaining strong relationships with key contacts throughout the customer lifecycle Ensure customer satisfaction, retention, and success Manage escalations, internally and externally, with a focus on customer empathy Maintain regular contact with customers to understand their business priorities, monitor their progress toward achieving key results, and continually identify and mitigate risks (relationship, commercial, etc.) Work with partners to accurately forecast growth and identify and monitor progress toward shared goals Drive adoption of Alpaca features (new and existing) among our Live Partners Identify and disseminate best practices and pitfalls Represent the partner internally across multiple groups, including Marketing, Product, and Operations Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles Provide internal communication and reporting on overall account status, health, and risk Develop a success strategy for ensuring customer success Identify areas and consider solutions for improvement and optimization within Alpaca Deliver QBRs and executive reports that align customer goals with platform outcomes Serve as a trusted advisor to customers’ leadership teams, aligning Alpaca capabilities with their go-to-market strategy Own the full customer lifecycle post-signature, including onboarding, activation, expansion, and renewal Collaborate cross-functionally with Product, Sales, and our Broker-Dealer to leverage process understanding, champion partner needs, and influence roadmap priorities Perform ad-hoc duties and responsibilities as assigned Who You Are (Must-Haves): 4–6 years of experience in a customer success role managing customer relationships Direct professional experience working at a brokerage, broker-dealer, crypto exchange, or trading platform Hands-on understanding of brokerage or crypto trading operations, including customer onboarding, account funding, trading workflows, and the operational or compliance challenges associated with financial markets Comfortable working US hours (ET) in a remote setup Understanding of and experience with key technology concepts, such as SaaS and APIs FinTech experience, especially within the broker-dealer business Experience working with both large and small companies A dedicated interest in Alpaca's mission to enable financial services access to everyone on the planet Ability to work remotely and independently and to self-manage time and obligations Flexibility to jump in where and when needed to help drive Alpaca's growth Desire to learn Ability to manage customer relationships across companies of various sizes A team player who thrives on ownership, transparency, and being relentlessly partner-first. We move fast, support each other, and aim to grow together. Who You Might Be (Nice-to-Haves): Experience supporting B2B brokerage-as-a-service, embedded investing, or trading API platforms Familiarity with US securities brokerage infrastructure, including clearing, custody, settlement, and broker-dealer compliance. Experience supporting API integrations or technical onboarding for trading applications. Experience working with international B2B clients or fintech partners launching financial products across multiple markets. Experience managing institutional trading customers or strategic fintech partnerships. Startup mindset suited to a fast-paced, high-growth environment. How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

В рамках проекта, направленного на рынки Латинской Америки, включая Аргентину, Чили, Колумбию и Мексику, требуется специалист, который будет заниматься разработкой и внедрением стратегий по удержанию и возвращению пользователей. Кандидат должен иметь не менее трех лет опыта в области Retention, CRM или Lifecycle Marketing. Важным требованием является наличие практического опыта работы с платформой GR8 Tech.

Задачи: - Управление развитием и результатами iGaming-бренда. - Взаимодействие с кросс-функциональными командами (Product, Retention / CRM, Risk, Payments, Marketing и Analytics). - Анализ ключевых продуктовых и бизнес-метрик (GGR, NGR, FTD, Retention, LTV). - Определение приоритетов, поиск точек роста и внедрение улучшений. - Самостоятельное принятие решений и ответственность за конечные результаты. Требования: - Опыт работы на платформе GR8 Tech (обязательно).

Location: Berlin, Germany Workplace: hybrid We are Kolibri Games - a mobile games developer from Berlin. We believe that with the best people, we can make games that players will enjoy for years to come. Our games have defined the idle genre, and bring enjoyment to hundreds of millions of players all around the world. This is possible due to the talented people who make us who we are. ‘Kolibris’, as we call ourselves, are on a mission to continue making great games and we're looking for new talent to join our team. We strive to offer you a fair recruitment process and a great candidate experience, as well as a friendly environment to work in, with plenty of opportunities to learn and grow. Senior Product Manager, LiveOps – Idle Bank Tycoon (f/m/d) Idle Bank Tycoon (IBT) lets players around the world build their own banking empire, one upgrade at a time. As Senior Product Manager, you’llown the Live side of Idle Bank Tycoon (IBT), from strategy to execution, and you’ll be responsible for the game’s Live performance. Our Lead Designer owns feature design and the macro economy. You and your team own the numbers behind it: you set the costs and rewards of every game element, in both soft and hard currency, and keep them well-tuned for as long as the game runs. You’ll report to the Head of Game and work closely with the Producer and the Lead Designer. You’ll bring the right data into every conversation so the team can make good choices together. Responsibilities Manage and grow the Live squad of Idle Bank Tycoon, a cross-functional team that includes a game economy designer and an analyst Shape the Live strategy and roadmap (events, offers, economy tuning). Set the LiveOps vision and goals with your team, and take Live events and offers from idea to launch Be responsible for the Live economy and its balancing. Define and fine-tune the costs, rewards and prices of all game elements (features, upgrades, events, offers) in soft and hard currency, from launch values to ongoing balancing, and set up Live events and offers in our live content tool Turn each new feature’s design into concrete cost and reward values that fit the economy and the Live roadmap Keep a close eye on game metrics, dig into KPIs and recommend improvements that support long-term LTV. Get to know different player audiences and build segments with tailored balancing and offers Run A/B and multivariate tests on the economy, events and offers to improve retention, conversion and monetization while reducing friction Collaborate on KPI dashboards, and help us work out which tools and systems we need to build or improve so we can make the best in-game choices Study the economies and live operations of games in relevant subgenres, and share practical insights with senior stakeholders and the wider team Required Skills 5+ years in mobile F2P product, including at least one Live game at scale Experience shaping the Live strategy of a similar mobile F2P game, ideally in the idle / tycoon genre Hands-on experience running a LiveOps / event calendar, from planning to performance review Experience managing a cross-functional Live team (economy design, analytics) and delivering improvements step by step, together Experience A/B testing economy, event and offer assumptions to improve KPIs Hands-on experience with BI and experimentation tools (e.g. Looker, Amplitude), and turning complex data into clear, practical recommendations that grow revenue Strong communication skills and a collaborative way of working Desirable Skills Familiarity with tools such as Jira, Confluence, Google Play Console and App Store Connect Experience with economy design in hybrid monetization (IAP and Ads), ideally for idle or tycoon games Kolibri Games is an equal opportunity employer. We come from 40 different countries and many different backgrounds. We celebrate diversity and we are committed to creating an inclusive environment for all employees, regardless of their age, gender identity, sexual orientation, ethnicity, religion, physical appearance or disability. We are an international studio, so don’t forget to send in your application in English. Although it is not mandatory, we always appreciate a cover letter stating your motivation to join us. We look forward to hearing from you! Your Benefits – We’re game to support you Competitive Salary - We believe that top performers should receive top payment Learning Budget - We believe in learning. A generous personal learning budget to spend on learning and development, including books, workshops and attending conferences. We also offer in-house training such as coding and German classes Flexible Working Hours and Home Office – We believe in a good work-life balance Equipment - State-of-the-art technical equipment, including laptops and phones, which may also be used in your free time Kolicard - We offer you a monthly flexible budget of 50 euros that you can use for a gym membership, transportation, shopping etc. Mobility budget - We offer a monthly budget that will make your commuting to work easier Relocation - Relocation support to help you move to Berlin Pension - Opportunity to save for your pension tax-free Bonus Level – We love to have a good time, too Food and Drinks - Fresh fruits to keep you healthy and fresh coffee to keep you alert. We also have a fully stocked fridge with Smoothies, Coke, Club Mate, beer etc Parties and Team Events - Apart from our regular parties, BBQs and movie nights we also have a team event budget you can use to buy games or sports equipment to make working here even more fun Company Holidays - Every year we go on an amazing company holiday to relax and bond as a team Friday Celebrations - Company-provided dinner and drinks on Friday afternoons

Location: Abu Dhabi, UAE About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Role Overview The Regional Sales Lead owns the affiliate growth strategy and execution for the MENA market, reporting into our MENA Country Manager. You'll be on the ground — sourcing and building relationships with crypto communities, KOLs, HNW individuals, and professional traders to drive user acquisition and deepen Bybit's presence in one of the world's most active retail crypto markets Responsibilities - Affiliate Network Building: Proactively identify, recruit, and develop affiliates with communities of HNW clients, professional traders, and active crypto participants. - KOL & Influencer Partnerships: Source and manage relationships with crypto KOLs, influencers, and media channels — negotiate campaigns, co-branded content, and referral programs that drive registrations and trading volume on Bybit - HNW Client Management: Build and maintain direct relationships with high-net-worth individuals and trading groups; serve as their primary Bybit contact, ensuring they have access to relevant products (OTC desk, VIP programs, institutional-grade features) - User Acquisition Strategy: Devise creative, locally-relevant approaches to acquire users — going beyond standard playbooks to find what works in unique crypto landscape - Market Intelligence: Stay on top of crypto regulation, competitor activity (local and global exchanges), and community sentiment — feed insights back to regional and global leadership - Performance Optimization: Own and report on affiliate acquisition of OKRs — registration, deposit conversion, trading volume, retention — and iterate based on data to improve ROI - Cross-functional Collaboration: Work closely with Bybit's product, compliance, marketing, and VIP teams to localize offerings and ensure the Mandarin-speaking user experience is best-in-class Requirements - 3+ years of solid experience in cryptocurrency, FX, fintech, or financial services — with a demonstrable track record of building affiliate networks or BD pipelines from scratch - Business development or affiliate management experience — you understand the mechanics of referral economics, commission structures, and partner lifecycle management - Strong project management skills — comfortable juggling multiple partner relationships, campaigns, and deadlines simultaneously - Data-driven mindset — you understand acquisition OKRs (CPA, LTV, ROI, deposit conversion, volume per referred user) and use segmentation and analytics to optimize performance - Self-starter mentality — you don't wait for instructions; you find the opportunity and bring the plan Nice to Have - Previous experience at a crypto exchange — you know how exchange BD works - Experience working across time zones and cross-cultural teams in a global organization - Genuine passion for blockchain technology, DeFi, and the evolving crypto payments space Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Задачи: — Формализация бизнес-запросов от отделов продаж в аналитические задачи, выявление корневых причин проблем и постановка гипотез для анализа. — Построение системы метрик, отражающих операционные показатели и экономику продаж (LTV, CAC, Retention). — Автоматизация отчётности: разработка технических заданий на создание и корректировку дашбордов, внедрение self-service инструментов для бизнес-пользователей, снижение времени на ручной сбор данных с использованием ИИ. — Оценка эффективности изменений через проведение и анализ A/B-тестов, post-implementation анализ воронки продаж и стратегий. — Участие в бизнес-моделировании: построение финансовых и операционных моделей процессов продаж, прогнозирование на основе исторических данных. — Разработка и поддержка системы сквозной аналитики от привлечения клиента до оттока. — Подготовка аналитических записок и презентаций с выводами и рекомендациями для руководителей отдела продаж и смежных подразделений. — Проведение ad-hoc аналитики для поиска точек роста и диагностики проблем (например, анализ просадки воронки, когортный анализ). Требования: — Опыт работы на релевантной роли от 1,5 лет. — Продвинутая бизнес-аналитика с уверенным знанием метрик B2B-продаж и юнит-экономики (CAC, LTV, ROI, Churn, Conversion Rate по этапам воронки). — Понимание экономического анализа, маржинального анализа, умение считать точку безубыточности и оценивать эффективность инвестиций. — Знание статистики и проверка гипотез, уверенный расчёт A/B-тестов с учётом стратификации. — Уверенное владение Excel, OLAP-кубами, Power Query. — Обязательный опыт успешного применения ИИ для сокращения ручной работы и автоматизации. — Базовые знания SQL. Условия: — Оформление на декретную ставку с возможностью остаться в компании. — Полностью белая и своевременная зарплата: оклад 180 000 рублей gross + квартальный KPI, целевой доход 216 000 рублей gross в месяц. — График 5/2 с 09:00 до 18:00, суббота и воскресенье выходные. — Офисный или гибридный формат работы. — Работа в крупнейшей e-commerce компании, лидере рынка DIY. — Расширенный ДМС со стоматологией. — Компенсация спортивных абонементов. — Обучение в корпоративном университете с внешними тренерами. — Performance review, оценка 360 и индивидуальные планы развития.

Задачи: — Создавать и развивать сервисы для клиентов, позволяющие комфортно жить и использовать свою недвижимость. — Создавать новые ценности для клиента и улучшать текущие. — Рассчитывать P&L каждого продукта, через глубокое понимание ключевых метрик. — Строить прозрачные и эффективные системы продуктовой аналитики, дашбордов и отчетности. — Формулировать четкие требования к продукту, приоритизировать беклог задач. — Обеспечивать эффективное кросс-функциональное взаимодействие между продуктовыми командами и другими отделами. — Внедрять data-driven подход. — Считать unit-экономику. — Растить ключевые метрики (LTV, Retention, Conversion). — Влиять на рост прибыли. Требования: — Опыт руководства командами в IT-компании или финтехе с масштабной B2C платформой. — Опыт руководства по методологии Agile. — Опыт внедрения Data driven подхода в формировании бэклога и определении приоритетов. — Опыт эффективного кросс-функционального взаимодействия. — Экспертное знание продуктовой аналитики, умение работать с P&L продукта и метриками юнит-экономики. — Умение фокусироваться на бизнес-целях и на измеримый результат, умение превращать пользовательские потребности и боли в реальную ценность для компании. — Сильные, вдохновляющие лидерские качества, способность четко формулировать и убедительно "продавать" продуктовое видение стейкхолдерам любого уровня внутри и вне компании. Условия: — Работа в аккредитованной IT компании. — Конкурентная заработная плата. — Полис ДМС с первого месяца работы. — Современную технику для работы. — Корпоративный университет, онлайн-курсы для повышения квалификации, конференции, митапы. — Фитнес-зал в здании офиса. — Льготную программу ипотеки для сотрудников. — Комфортный офис класса А в 5 минутах от станции метро и МЦК Кутузовская. — Гибкое начало рабочего дня и офисный формат работы.

Задачи: — Развивать облачный голосовой конвейер с задержкой 1–2 секунды по p50 и p90, управлять barge-in, потоковой передачей токенов в TTS, таймаутами и переключением между провайдерами. — Настраивать определение конца фразы с учётом долгих детских пауз. — Создать стенд автоматической оценки детской речи и каскад безопасности с обновлением правил без выпуска прошивки. — Строить ответы на проверенном контенте с помощью RAG, шаблонов и tool calling. — Настроить трассировку, расчёт стоимости сессии и zero retention у провайдеров. Требования: — Опыт от 4 лет в ML/LLM, включая не менее 1,5 года работы с голосовыми агентами в продакшене. — Опыт с потоковыми каскадами, barge-in и fallback, Pipecat, LiveKit Agents или аналогами. — Умение оптимизировать задержку по перцентилям и работать с WER, TTFT и юнит-экономикой STT/TTS. — Опыт с guardrails и классификацией безопасности для чувствительной аудитории. — Знание Python, async, WebSocket/WebRTC, Docker, облачных платформ. — Английский язык на уровне не ниже B2. Плюсом будет: — Опыт работы с детскими или edtech-продуктами. — Знание COPPA, PRIVO и kidSAFE. — Работа с детской или акцентной речью и арабским языком в STT/TTS. — Опыт с AEC, аудиостримингом с Linux-устройств и speech-to-speech.

Location: Americas Remote About Customer.io Over 9,000 companies, from scrappy startups to global brands, use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Hi! I’m Lauren, Senior Manager of Customer Success at Customer.io . I’m looking for a Senior Customer Success Manager, Strategic to join our Americas team and own relationships with some of our largest customers. You’ll guide each account from onboarding through renewal, tie platform use to the business results your customers care about, and partner with Account Managers, Technical Support, Product, and Engineering along the way. What we value Customer outcomes first: you connect what a customer does in Customer.io to the goals their business is trying to reach Ownership: you run your book of business, watch for risk early, and decide on next steps with confidence Collaboration: you work with Account Managers, Technical Support, Product, and Engineering to get customers what they need Curiosity about AI: you pick up new AI functionality quickly and bring it into your conversations with customers Adaptability: you handle a varied, non-verticalized book and a fast pace of change with a steady head What you’ll do Manage a book of roughly 20 to 35 Strategic customers, each above $100k in ARR, guiding them through onboarding, adoption, and long-term success Link platform use to measurable business outcomes, and track results such as renewal rate and growth dollars across your book Partner with Account Managers to spot and qualify expansion opportunities, shape renewal strategy, and keep customer value aligned with revenue goals Lead quarterly and executive business reviews, including onsite EBRs, and build mutual success plans with senior stakeholders Build relationships with several stakeholders in each account, including leaders above the day-to-day decision maker Read account risk closely, dig into the signals, and decide on the best next steps, including managing escalations Talk through technical needs with users, then raise the conversation to strategic impact with executive sponsors and give recommendations that keep customers renewing year after year Act as a bridge between Customer Success, Technical Support, Product, and Engineering, advocating for customers and bringing fresh perspectives to the CS org What we’re looking for Based in the U.S. or Canada, and open to travel 5+ years of enterprise CSM experience in SaaS, managing complex, strategic accounts Hands-on commercial involvement in renewals, upsell, or expansion, with a clear grasp of gross retention and expansion drivers Strategic, consultative skills: you can tie platform usage to business value and present that impact to executives through EBRs and partnership reviews Comfort with APIs, integrations, and data models, enough to problem-solve at a high level without handing off every technical question Influence across teams, with a track record of getting colleagues to focus on customer needs Enthusiasm for AI and the urgency to keep learning new functionality as it ships Bonus points! Background in martech, CDPs, or messaging platforms Spanish language skills Experience running client onsites Compensation & Benefits We believe in transparency. Starting salary for this role is $130,000 base + 10% variable (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. Here's what you can expect from our hiring process: 30-minute video call with a Recruiter 45-minute video call with the Hiring Manager 60-minute Case Study Review with the Hiring Manager and potential team members Final 30-minute video call with Leadership All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io . Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read, apply now.

Задачи: — Обеспечение конкурентоспособности визуала через разработку визуальной стратегии продуктов, поддержание стандартов качества и усиление гейм-дизайна. — Повышение скорости и эффективности работы за счёт оптимизации арт-пайплайнов, обеспечения предсказуемости сроков, увеличения производительности и сокращения времени выхода продукта на рынок. — Влияние на продуктовые метрики, такие как retention и conversion, через формирование гипотез и проведение аналитики. — Менеджмент команды, включая стратегию развития, менторинг, организацию процессов и формирование структуры команды. — Поддержание художественного стиля и его целостности, обеспечение единого стиля проектов, сбалансированной системы UI/UX, а также создание технической и художественной документации. Требования: — Опыт работы на мидкорных и казуальных мобильных проектах. — Знание особенностей мобильного и веб-рынков и умение эффективно работать на этих рынках. — Опыт руководства командой от 10 человек. — Прекрасное понимание композиции, динамики и сильная художественная база, подтверждённые портфолио. — Глубокое понимание UI/UX.

Задачи: - Обеспечение конкурентоспособности визуала через разработку визуальной стратегии продуктов, поддержание стандартов качества и усиление гейм-дизайна. - Оптимизация арт-пайплайнов для повышения скорости и эффективности работы, сокращение времени выхода продукта на рынок. - Влияние на продуктовые метрики, такие как retention и conversion, через гипотезы и аналитику. - Менеджмент команды, включая стратегию развития, менторинг, процессы и формирование структуры. - Поддержание художественного стиля и его целостности, обеспечение единого стиля проектов, сбалансированной системы UI/UX, а также создание технической и художественной документации. Требования: - Глубокое понимание UI/UX. - Знание особенностей мобильного и веб-рынков и умение работать на них. - Опыт руководства командой от 10 человек. - Прекрасное понимание композиции, динамики и сильная художественная база, подтверждённые портфолио. - Опыт выстраивания визуальной составляющей игрового флоу. - Знание 2D и 3D программ и умение комбинировать их для достижения наилучшего результата. - Опыт работы с искусственным интеллектом и умение интегрировать этот инструмент в арт-разработку. - Опыт составления художественной и технической арт-документации на всех стадиях разработки проекта. - Готовность выполнить тестовое задание. - Знание Figma и понимание её возможностей и функционала. - Опыт на позиции арт-лида или арт-директора на мидкорных и казуальных мобильных проектах будет плюсом. - Опыт взаимодействия с движками Unity 3d, Cocos 2d, Html5 со стороны арт-отдела. Плюсы: - Художник-дженералист с глубоким знанием всех аспектов артовой разработки (UI/UX, анимации, эффекты, персонажи и окружение). - Опыт работы на баттлерах и автобаттлерах. - Опыт работы или взаимодействия с отделом маркетинга. Условия: - Новый комфортный офис в Академгородке для жителей Новосибирска. - Официальное трудоустройство согласно ТК РФ с полностью белой зарплатой. - Гибкий график работы. - Ежемесячная компенсация занятий спортом. - ДМС. - Корпоративные мероприятия, включая выездные. - Корпоративные занятия футболом. - Профессиональный коллектив. - Классный кофе и безлимитные плюшки. Резюме и портфолио присылать по ссылке: https://t.me/polinaaaaar

Location: San Francisco, CA, USA About the Role We are hiring for a Sr. Product Marketing Manager for Chime’s Lending product ecosystem. In this role, you’ll own how we bring to market and position Chime’s growing personal loan product to deliver clear, compelling value for our members. This is an individual contributor role reporting to the Head of Product Marketing, Lending. You’ll partner closely with Product, Risk, Legal, and Growth to shape product narrative, influence roadmap decisions, and drive responsible adoption. This role sits at the intersection of growth and financial responsibility, requiring strong strategic thinking, cross-functional leadership, and the ability to balance business impact with member trust and regulatory considerations. In this role, you can expect to Own and execute go-to-market strategy for Chime’s personal loan product, from launch through iteration and scale. Establish best practices and frameworks for repeatable, high-quality product launches Develop clear, differentiated positioning and messaging that drives customer understanding and adoption Drive cross-functional alignment across Product, Growth, Brand, and Analytics to ensure cohesive execution Influence product strategy and roadmap through customer insights, market understanding, and competitive analysis Own business outcomes: Improve product adoption, engagement, and retention through data-informed marketing strategies Partner with Growth and Lifecycle teams to ensure effective multichannel execution and performance optimization To thrive in this role, you have 6–10+ years of experience in product marketing with at least 3+ years of consumer lending or regulated financial services experience, including exposure to credit risk, underwriting and loan servicing A track record of owning end-to-end go-to-market strategy - segmentation, funnel optimization and measurable business outcomes in a performance-driven environment Strong grounding in product marketing fundamentals: audience insights, competitive intelligence, targeting, positioning, value propositions, messaging, acquisition / engagement plan development Experience partnering cross-functionally with Product, Growth, Credit Risk, Brand, Analytics, Legal and Compliance A demonstrated ability to lead through influence and drive cross-functional alignment and execution The ability to translate complex product capabilities into clear, compelling customer narratives A strong analytical mindset with experience using data to inform strategy and measure impact #LI-Onsite #LI-AM1 Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice $150,000 — $208,000 USD A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. 🏝 Generous vacation policy and company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to family planning reimbursement 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com . To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice .

Location: New York City Workplace: Hybrid About Stepful: Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent. Since our founding in 2021, Stepful’s trained over 32,000 practice-ready healthcare workers. Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most. Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT https://www.stepful.com/post/stepful-announces-55m-series-c-to-scale-its-ai-powered-training-platform-across-the-healthcare-workforce. We were named the #1 EdTech company in the U.S. by TIME for 2025 https://www.stepful.com/post/stepful-named-1-edtech-company-in-us-top-10-globally-times-2025-list. Our values: We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: - Care first: We do whatever it takes for our students to succeed. - Learn quickly: We test, learn with data, and iterate. - Build together: We win when we rely on each other. - Own it: We show up, take initiative, and show pride. The opportunity: Stepful is seeking a Senior Nursing Learning Program Manager to lead curriculum development and content delivery across existing and new healthcare education programs. This role will combine hands-on clinical nursing experience with expertise in healthcare learning to help Stepful graduate competent, confident, and compassionate practice-ready healthcare workers. Two particular areas of focus include 1) improving the quality of clinical learning, including virtual and in-person simulation, preceptorships, and supervised practice, and 2) integrating content and learning methodologies that improves graduates’ performance, resilience, and retention in clinical work. The role oversees content-development projects, leads curriculum developers and subject matter experts, strengthens educational quality, and uses evidence and learner data to improve outcomes as Stepful grows. This hybrid role is based out of our NYC office (in-office T, W, Th) and reports to our VP of Learning. What you’ll do: 1. Core Learning Responsibilities - Oversee end-to-end clinical curriculum and content-development projects, from needs assessment and design through development, review, implementation, and revision. Curricula will include both nursing and other healthcare professionals. - Manage improvements to existing programs and the successful launch of new programs; maintain clear workplans, milestones, deliverables, and stakeholder communications. - Lead and coordinate curriculum developers and clinical subject matter experts; set priorities, provide feedback, and ensure timely, high-quality work. - Translate clinical workflows and complex technical content into accurate, practical, accessible learning experiences for adult learners. 2. Cross-Functional Collaboration and Business Growth - Partner with Operations, Student Success, Product, Engineering, Sales, and Partnerships to align learning content with learner needs, program delivery, and health system requirements. - Provide clinical and educational expertise for new program development, health system proposals, and expansion opportunities as appropriate. - Design for efficient development, consistent implementation, and scalable delivery while maintaining the highest educational quality. 3. Educational Quality and Innovation - Establish and maintain content quality-control processes covering clinical accuracy, currency, assessment alignment, accessibility, and consistency across programs, and work with program and compliance leaders to meet applicable educational, regulatory, accreditation, certification, and health system expectations. - Use Stepful’s Learning Quality Scorecard, learner engagement, competency, confidence, and completion data, and feedback from learners and educators to find where programs need to improve, then prioritize and put those improvements in place. - Pilot and evaluate evidence-based learning approaches and delivery methods, including online learning, skills labs, simulation, and blended experiences, and document and share what works so other programs can adopt it. 4. Thought Leadership and Representation - Contribute clinical and educational expertise to Stepful’s external presentations, webinars, professional forums, and publications as relevant to the role. - Develop constructive relationships with clinical educators, professional organizations, and health system partners; represent Stepful professionally. 5. Team and Professional Development - Build a collaborative, accountable team culture; coach curriculum developers and subject matter experts and share practical expertise. - Promote ongoing professional learning and feedback, and support the development of team members under direct supervision where applicable. What you’ll bring: - Hands-on clinical experience as a Registered Nurse (RN) in an inpatient or outpatient setting. Your RN license does not need to be currently active. - Professional experience developing, delivering, managing, or evaluating education or training in a healthcare delivery setting, such as a hospital, health system, clinic, community health organization, or other care setting. - 5+ years of experience in program management, curriculum development, instructional design, clinical education, or related learning functions. - Experience managing end-to-end learning content development and collaborating with clinical subject matter experts. - Working knowledge of instructional design, adult learning, and online or blended education. - Strong project leadership, communication, stakeholder management, and analytical skills, with demonstrated use of data to improve learning. - Adaptability, sound judgment, and ability to execute effectively in a fast-moving organization. Bonus points if: - You have or have had an academic appointment. - You have worked in education technology or developed online/virtual learning programs. - You have formally managed curriculum developers, instructional designers, or clinical educators. - You have designed or evaluated skills labs, clinical simulation, or competency-based assessments. Interview Process: - Introductory call with Talent Acquisition team member - Interview with Hiring Manager - Take-Home Assignment - Virtual Panel Interview - On-Site Panel Interview   Benefits and Compensation: - Meaningful Equity Stake - Subsidized Medical, Dental, and Vision insurance plan options - 401(k) - FSA, HSA and commuter benefits - Learning stipend - Open vacation policy, including: - Guidance of 15 days PTO annually - Stepful closed the last week of December - 15 work-from-anywhere days - 10 public holidays observed for 2026   The target base salary range for this opportunity is $115,000 - $130,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.   Please note we do not have a bonus structure at this time so all cash compensation will come in the form of base salary. The total compensation package will also include our benefits package and an equity (ISOs) package. Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. -- In light of recent hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @stepful.com email address to guide you through our interview process.

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp's Enterprise Customer Success Managers on the Lifecycle team don't stop at go-live — they make sure customers keep getting more from Ramp as their business grows. Ramp has grown its product suite significantly over the last several years. As we've matured as an organization, our customer relationships have grown more complex too: customers are buying more of the platform at once, running it across more entities and teams, and relying on it for more of how their finance function operates. Hitting an activation milestone doesn't mean the job's finished. Too often, a feature that could solve a real problem goes unused because no one is there to show how it would work in that customer's business. That's where you come in. This is a role for people who understand how finance teams actually run, who think in years rather than quarters, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll own the customer experience after implementation for a book of Ramp's highest-potential enterprise customers, partnering with Account Management on long-term account strategy. You'll also be one of the first Lifecycle CSMs on a newly formed team, helping define how Ramp earns and keeps the trust of its most important customers. WHAT YOU'LL DO - Own the post-implementation experience for a book of enterprise customers, with clear accountability for sustained adoption, customer satisfaction, and renewal readiness - Drive sustained adoption by understanding each customer's goals and guiding them toward the workflows that improve outcomes for their business — including the products and features they've already purchased but haven't fully put to work - Act as each customer's expert in finance workflows: understand how they run their business, advise on decisions as their needs change, and make the value of new Ramp capabilities clear in their context - Build multi-threaded relationships across every account and partner with Account Management on executive relationships, so the account stays steady through change like a new Controller or CFO - Partner with Account Management on QBRs and executive business reviews, quantifying Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, savings, and ROI — not just product usage metrics - Spot opportunities for growth and bring them to Account Management, who owns renewals and expansion; as customers add products, drive ongoing activation so they reach value quickly - Run your book on data: monitor usage, CP, and risk signals, get ahead of challenges and escalations, and see them through to resolution well before renewal is on the calendar - Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match - Bring customer feedback back into Ramp — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves - Help build the motion from the ground up: executive sponsor programs, champion groups, churn reviews, and the playbooks every future Lifecycle CSM will run MUST-HAVES - Long-term account ownership — You've owned a book of customers past launch and through renewal, and you have measurable retention, adoption, or satisfaction results to show for it. Finance or fintech context is a plus but not required. - Customer experience mindset — You measure success by how customers feel about working with you, not only by milestones hit. You get ahead of problems before customers raise them and own escalations through resolution. - Executive relationship building — You build multi-threaded relationships across finance, operations, and the C-suite. When your champion leaves, the account doesn't leave with them. - Financial impact communication — You can walk a CFO through the value Ramp has delivered, connect adoption to P&L outcomes, and help make the case for continued investment in financial terms, not product terms. A finance background is not required — fluency is. - AI fluency as a daily habit — You already use AI tools habitually in your work. You use them to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks. This is how you work, not something you're exploring. Ramp is a builder culture: if you don't instinctively reach for AI before doing things manually, this role will be a hard adjustment. - Data-driven book management — You prioritize your time based on usage, revenue, and risk signals, not on who emailed last. You can spot an at-risk account months before renewal and know what to do about it. - Technical and systems acumen — You're comfortable around major ERP platforms (NetSuite, SAP S/4HANA, Workday, Sage Intacct, or similar) and understand how Ramp fits into a customer's finance stack. You don't need to code, but you can diagnose what's blocking adoption and bring in the right technical partner. - Builder mindset — You're energized by building something that doesn't exist yet. This team is new, and you'll help shape the playbooks, programs, and rituals that define how Lifecycle CSMs work, all while running your own book. You bring structure to ambiguity and iterate quickly when something isn't working. - 7+ years in enterprise customer success, account management, or consulting — You've spent enough time with complex organizations and senior stakeholders that it's second nature. You know how to keep an enterprise customer successful long after the launch. NICE-TO-HAVES - Consumption-based revenue experience — You've worked with a product where value is measured in usage or spend, not seats, and know how to grow adoption after the contract is signed. - Finance domain depth — Exposure to FP&A, accounting software ecosystems (NetSuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows. Accelerates credibility with Ramp's customer base. - Demonstrated commercial impact — You can point to retention, adoption, or renewal outcomes with specific metrics attached — not described in general terms. - Background at an AI-first or AI transformation company — not just a company that uses AI, but one where rethinking workflows around it was part of the product or culture - High-growth or startup experience (comfort operating in ambiguity and rapid change) BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp's Mid-Market Customer Success Managers on the Lifecycle team don't stop at go-live — they make sure customers keep getting more from Ramp as their business grows. Ramp has grown its product suite significantly over the last several years. As we've matured as an organization, our customer relationships have grown more complex too: customers are buying more of the platform at once, running it across more entities and teams, and relying on it for more of how their finance function operates. Hitting an activation milestone doesn't mean the job's finished. Too often, a feature that could solve a real problem goes unused because no one is there to show how it would work in that customer's business. That's where you come in. This is a role for people who understand how finance teams actually run, who think in years rather than quarters, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll own the customer experience after implementation for a book of mid-market customers, partnering with Account Management on long-term account strategy. You'll also be one of the first Lifecycle CSMs on a newly formed team, helping define how Ramp earns and keeps the trust of its customers. WHAT YOU'LL DO 1. Own the post-implementation experience for a book of mid-market customers, with clear accountability for sustained adoption, customer satisfaction, and renewal readiness 2. Drive sustained adoption by understanding each customer's goals and guiding them toward the workflows that improve outcomes for their business — including the products and features they've already purchased but haven't fully put to work 3. Act as each customer's expert in finance workflows: understand how they run their business, advise on decisions as their needs change, and make the value of new Ramp capabilities clear in their context 4. Build multi-threaded relationships in every account, including finance leadership relationships you own, so the account stays steady through change like a new Controller or CFO 5. Partner with Account Management on QBRs and business reviews, quantifying Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, savings, and ROI — not just product usage metrics 6. Spot opportunities for growth and bring them to Account Management, who owns renewals and expansion; as customers add products, drive ongoing activation so they reach value quickly 7. Run your book on data: monitor usage, CP, and risk signals, prioritize where your time goes, and get ahead of challenges and escalations before they reach renewal 8. Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match 9. Bring customer feedback back into Ramp — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves 10. Turn what works into repeatable plays, programs, and automations that scale across your book and the team WHAT YOU'LL NEED - 5+ years of customer-facing experience in customer success, account management, or consulting, with a proven, consistent track record of retaining customers and exceeding goals - Experience owning a book of customers past launch and through renewal, with measurable retention, adoption, or satisfaction results; finance or fintech context is a plus but not required - A customer experience mindset — you get ahead of problems before customers raise them and own escalations through resolution - AI fluency as a daily habit — you already use AI tools habitually to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks; this is how you work, not something you're exploring - Ability to communicate Ramp's impact in financial terms — walking a Controller through the value Ramp has delivered and connecting adoption to P&L outcomes - A data-driven approach to managing a book — you prioritize based on usage, revenue, and risk signals and can spot an at-risk account well before renewal - Technical and systems acumen to understand how Ramp fits into a customer's finance stack, diagnose what's blocking adoption, and bring in the right technical partner - A builder mindset — this team is new, and you're energized by shaping the playbooks, programs, and rituals that define how Lifecycle CSMs work while running your own book; you bring structure to ambiguity and iterate quickly - Strong collaboration and influencing skills across Sales, Account Management, Product, Operations, and other GTM teams NICE TO HAVES 1. Experience with a consumption-based product where value is measured in usage or spend, not seats 2. Exposure to FP&A, accounting software ecosystems (NetSuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows 3. Demonstrated commercial impact — retention, adoption, or renewal outcomes with specific metrics attached 4. Background at an AI-first or AI transformation company where rethinking workflows around AI was part of the product or culture 5. High-growth or startup experience with comfort operating in ambiguity and rapid change BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Задачи: — развивать стратегию и roadmap продуктов; — проводить Product Discovery, исследовать рынок и потребности клиентов; — формировать и проверять продуктовые гипотезы; — анализировать продуктовые метрики и принимать решения на основе данных; — повышать ключевые показатели продукта (Retention, Activation, ARPU и др.); — совместно с коммерческой командой работать над экономикой продукта; — координировать взаимодействие разработки, продаж, маркетинга, KAM и комплаенса; — запускать продуктовые эксперименты и оценивать их эффективность; — участвовать в выводе новых решений на рынок и развитии существующих продуктов. Требования: — опыт работы Product Owner / Senior Product Manager от 5 лет в финтехе, платёжных сервисах, банках; — опыт работы со «встроенными финансами», white label-продуктами, BAAS будет преимуществом; — опыт работы с регуляторными требованиями в финансовой сфере; — успешный запуск и развитие цифровых продуктов, ориентированных на внешний рынок; — умение проводить Product Discovery и подтверждать продуктовые гипотезы; — принятие решений на основе аналитики и продуктовых метрик; — понимание принципов формирования продуктовой стратегии и roadmap; — владение современными инструментами продуктовой аналитики и проведения A/B-тестов; — понимание основ юнит-экономики и умение оценивать влияние продуктовых решений на бизнес; — эффективное взаимодействие с кросс-функциональными командами без административного управления. Условия: — корпоративная культура, ориентированная на ценности; — участие в инициативах, включая корпоративный спорт и социальные проекты; — участие в развитии стратегически важных продуктов финтех-холдинга; — высокий уровень самостоятельности и влияния на продуктовые решения; — возможность создавать продукты с нуля и масштабировать существующие сервисы; — конкурентная «белая» зарплата (обсуждается индивидуально), удобный график, короткая пятница; — официальное оформление по ТК РФ с первого дня; — гибридный формат работы (на испытательный срок офис, м. Краснопресненская); — офис на Трёхгорной мануфактуре с отличной инфраструктурой; — современный офис, возможности для профессионального развития, регулярные мероприятия с пиццей и фруктами.