Mission of the role
To ensure the accurate, timely, and compliant processing of payroll for multiple UK clients. The UK Payroll Executive will be responsible for managing payroll data, processing payroll transactions, supporting workplace pension auto-enrolment, responding to client queries, and ensuring all payroll activities are completed in line with UK labour laws, HMRC requirements, tax regulations, and agreed client timelines.
The role requires strong attention to detail, client service, ownership, and the ability to manage multiple payrolls and deadlines efficiently while continuously looking for ways to improve workflows through technology, AI, and automation.
Key outcomes In the first 6–12 months
Outcome 1: UK Payroll Knowledge & Process Proficiency
Develop a strong foundational understanding of UK payroll regulations and processes and confidently apply the appropriate rules when preparing and processing client payrolls.
Become fully familiar with Sleek's internal payroll platforms and processes, including HMRC submissions such as RTI, FPS and EPS, workplace pension submissions, and year-end reporting requirements including P60s and P11Ds by the third month.
Outcome 2: Accurate & Compliant Payroll Processing
Process assigned client payrolls accurately and within agreed timelines, ensuring all payroll data is complete and correctly validated before submission.
Ensure 100% compliance with agreed payroll and statutory deadlines, including payroll runs, pension auto-enrolment submissions, and applicable HMRC requirements.
Identify discrepancies or potential issues early, take ownership of resolving them, and maintain high standards of confidentiality and data accuracy.
Outcome 3: Client Service & Responsiveness
Maintain a high level of client satisfaction by providing prompt, accurate, and professional responses to payroll-related queries.
Consistently achieve a CSAT target of at least 97% month-on-month while ensuring that client queries and emails are responded to within the agreed communication SLA, with no non-reply tickets or emails left unresolved at the end of the working day.
Build trusted relationships with clients by providing clear updates, proactively following up on outstanding information, and handling difficult conversations positively when required.
Outcome 4: Team Collaboration & Process Improvement
Work effectively with the UK Payroll team and other internal departments to ensure smooth payroll operations and timely resolution of client or processing issues.
Contribute to improving payroll processes and operational efficiency by identifying opportunities to use AI, automation, payroll technology, and improved workflows to reduce manual work, improve accuracy, and increase turnaround times.
Must-have experience
Minimum 1–2 years of hands-on UK payroll processing experience.
Experience working in a bureau, outsourced payroll environment, or shared services centre is preferred.
Experience managing multiple client payroll accounts is an advantage.
Working knowledge of UK payroll processes, HMRC requirements, tax regulations, and workplace pension processes.
Experience with payroll software such as BrightPay, Xero Payroll, or similar is an advantage.
Strong attention to detail and experience working with sensitive and confidential financial information.
Proven ability to manage multiple priorities and meet strict deadlines.
Strong written and verbal English communication skills.
Comfortable working with data and payroll-related reporting and metrics.
Practical experience or strong interest in using AI tools, automation, and IT applications to improve daily workflows.
Must-have attributes
Ownership & Accountability: Takes full responsibility for assigned payrolls and client accounts, follows through on tasks without constant supervision, and proactively resolves issues or roadblocks.
Humility: Open to feedback, willing to learn, and comfortable acknowledging knowledge gaps and seeking support when required.
Structured Thinking: Able to organise multiple client payrolls, deadlines, queries, and tasks in a clear and logical manner, while using sound judgement to prioritise competing requirements.
Data Driven & Attention to Detail: Comfortable working with numbers and payroll data, with a strong focus on accuracy. Able to identify discrepancies, missing information, or inconsistencies before they impact payroll processing or clients.
Can Have Tough Conversations in a Positive Way: Able to communicate clearly and professionally when dealing with sensitive payroll issues, missing information, delays, or difficult client situations while maintaining a constructive client relationship.
AI & Tech Savvy: Energetic about adopting new software, AI tools, automation, and technology to make payroll processes more efficient and effective.
The interview process
The successful candidate will participate in the following interview stages. We anticipate the process to last no more than 3 weeks from start to finish.
TA Screen / One-way Video Interview: Shortlisted candidates will be invited to complete a one-way video interview to assess spoken and written communication, relevant UK payroll experience, motivation, and initial background.
Technical Round: A 30-minute interview and practical assessment with the Hiring Team to assess UK payroll knowledge, payroll processing experience, attention to detail, ability to work with payroll data, and understanding of UK payroll processes and deadlines.
Soft Skills Round: A 30-minute chat with a member of the leadership team to evaluate real-world work scenarios against our core behavioural values, including ownership, humility, structured thinking, communication, and ability to handle challenging situations.
Reference Verification: Prior to final offer confirmation, we will conduct one professional reference check with your recent direct manager or supervisor. To keep the process moving smoothly, this step may be initiated during the final interview stages.
Requirement for background screening
Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify:
Your education
Any criminal history
Any political exposure
Any bankruptcy or adverse credit history
We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.
Some other great things about working at Sleek
Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.
Flexibility: You’ll be able to work remotely. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.
Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.
Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.
About PFM
Prop Firm Match Global FZCO is a platform for discovering, comparing, and selecting top proprietary trading firms. The team is fully remote and values ownership, clear communication, and practical impact.
About the department
Customer Experience team supports traders with issues, questions about firms, promotions, loyalty rewards, and payouts via Intercom, Discord, and email, ensuring fast and quality responses.
About the role
Deliver timely, accurate, and empathetic support enabling traders to confidently use Prop Firm Match while maintaining trust with customers and partner firms.
Performance objectives
Objective 1 - Deliver exceptional customer experience:
— Respond to customer inquiries across Intercom tickets, Discord, and email.
— Review and resolve customer issues end to end.
— Tailor tone and approach to each customer's situation without sacrificing accuracy.
Objective 2 - Maintain operational excellence:
— Prioritize incoming tickets and follow established workflows.
— Document cases and keep customer records up to date.
— Escalate issues to the right team when outside scope.
Objective 3 - Ensure information accuracy:
— Verify offers, promo codes, and loyalty program submissions before responding.
— Stay current on firm rules, payout information, and policies.
— Keep FAQs and internal documentation accurate and current.
Objective 4 - Support continuous improvement:
— Report bugs and flag recurring issues to Product and Development.
— Suggest workflow improvements.
— Contribute to knowledge base updates and AI training data.
What we look for
Must have:
— Minimum 2 years of customer support or client-facing experience, ideally remote and high-volume.
— Strong written communication, clear and empathetic to non-technical customers.
— Hands-on experience with Intercom or similar helpdesk/ticketing platform.
— High attention to detail verifying specifics before responding.
— Strong time management to meet response and handling time targets without sacrificing quality.
— Comfortable investigating and troubleshooting independently before escalating.
— Professional, accountable, collaborative, works well across teams without heavy oversight.
— Available to work CET-aligned hours in a fully remote, async-first environment.
Nice to have:
— Familiarity with proprietary trading firms or prop trading industry.
— Experience using AI-assisted support tools (e.g., Intercom Fin AI).
— Experience managing or responding to public reviews (e.g., Trustpilot).
— Background in fintech, SaaS, or fast-paced digital consumer platforms.
Compensation
Up to $800 - $1,300 USD per month gross.
Location & work setup
Remote worldwide with strong overlap with CET hours.
Full-time employment.
Hiring stages
— Application screening
— Video intro + role fit questionnaire (async)
— Discovery HR interview
— Real-world task based on PFM support scenarios
— Professional interview with Head of Customer Experience
— Peer & values conversation
— Informal conversation to align expectations
— Formal written offer
— Reference check before formal offer
Additional notes
Candidates not meeting every qualification but confident in excelling are encouraged to apply.
Equal opportunity employer welcoming diverse backgrounds.
Familiarity with prop trading industry and PFM mission is valued.
Candidates with experience in related areas like trading operations, customer success, compliance, support, partnerships are invited to join Talent Pool for future roles.
Role Purpose
The Head of Partnerships is responsible for the strategic leadership, direction, and management of Bravo Networks' partnership portfolio. The role ensures the development, optimisation, and performance of key partner relationships, delivering sustainable value to the network, its members, and wider stakeholders. Operating as a senior representative of Bravo Networks, the Head of Partnerships will lead the commercial and strategic engagement with insurer and service provider partners, ensuring contractual commitments are delivered, opportunities for growth are maximised, and relationships are managed effectively at all levels. The role combines strategic leadership, commercial management, data-driven insight, and stakeholder engagement to support the achievement of Bravo's business objectives.
Key Responsibilities
Develop and execute the partnerships strategy in line with Bravo Networks' overall business objectives.
Identify opportunities to enhance partner performance, strengthen commercial relationships, and drive mutual growth.
Represent Bravo Networks at a senior level with insurers, service providers, and strategic partners.
Act as a trusted advisor and relationship lead across the partnership portfolio.
Relationship Management
Lead and maintain senior-level relationships across all partner accounts.
Establish regular governance and engagement frameworks to ensure effective communication and collaboration.
Manage complex stakeholder relationships, balancing the needs of partners, members, and the wider Bravo business.
Resolve commercial or operational challenges through effective negotiation and stakeholder management.
Commercial and Contract Management
Lead the development, negotiation, and management of partnership agreements and commercial frameworks.
Ensure all contractual obligations, service commitments, and performance measures are clearly defined and achieved.
Work closely with Bravo and insurer market teams to maximise the effectiveness and value of partnership arrangements.
Identify opportunities for enhanced commercial return and strategic value creation.
Performance and Data Insight
Oversee the collection, analysis, and interpretation of partnership performance data.
Produce meaningful commercial insights and recommendations to support strategic decision making.
Monitor partner performance against agreed objectives, contractual commitments, and key performance indicators.
Utilise market intelligence and performance data to identify trends, risks, and opportunities.
Collaboration and Stakeholder Engagement
Work collaboratively with the wider Bravo leadership team, insurer market teams, operations, finance, and other key stakeholders.
Good collaboration required across the Distribution and Services Team
Ensure alignment between partnership objectives and wider business priorities.
Support business development initiatives and market-facing activities where partnership engagement is required.
Promote a culture of collaboration, transparency, and continuous improvement.
Governance and Risk Management
Ensure robust governance processes are in place across the partnership portfolio.
Monitor compliance with contractual, regulatory, and company requirements.
Identify and manage commercial, operational, and reputational risks relating to partnership arrangements.
Maintain accurate reporting and oversight of partnership activity and outcomes.
Key Accountabilities
Delivery of the Bravo Networks partnership strategy.
Management and performance of partner relationships and commercial agreements.
Achievement of partnership revenue, growth, and value targets.
Delivery of contractual commitments and service standards.
Production of meaningful data analysis, reporting, and performance insights.
Effective stakeholder engagement across internal and external audiences.
Identification and delivery of strategic partnership opportunities.
Knowledge, Skills and Experience
Essential
Significant experience in partnership, insurer, supplier, or relationship management within insurance or financial services.
Strong commercial and negotiation skills.
Experience managing senior stakeholder relationships.
Proven ability to analyse and interpret complex data and performance information.
Experience developing and managing contractual and commercial frameworks.
Strong communication, presentation, and influencing skills.
Ability to operate strategically while maintaining operational oversight.
Ability to travel for Partnership meetings and events.
Mainly London.
Desirable
Existing knowledge of insurance distribution, broker networks, or affinity arrangements.
Experience leading strategic partnership programmes.
Understanding of regulatory and governance requirements within financial services.
Leadership Behaviours
Builds trusted and credible relationships.
Thinks strategically and acts commercially.
Delivers results through collaboration and influence.
Uses insight and data to drive decision making.
Challenges constructively and seeks continuous improvement.
Demonstrates integrity, accountability, and professionalism.
Represents Bravo Networks positively and effectively both internally and externally.
Fastly is seeking a Threat Detection Analyst for the APAC region who is Japanese speaking. The role is part of the Fastly Customer Security Operations Center (CSOC) team, focusing on operational support of Fastly’s security products and services, particularly integrating and supporting agent software installed on customer systems. The position involves monitoring and analyzing customer activity with emphasis on security functions such as identifying account-takeover, Bot Attacks, and WAF administration, focusing on application layer security and web technologies. The role requires working Friday to Tuesday, 0000 - 0800 UTC (9am - 6pm AEST).
Responsibilities include:
— Ensuring security for customers and providing outstanding responses to security issues.
— Providing deep application-security expertise on escalated cases from customers and automated systems.
— Conducting continuous improvement and research to enhance customer security products and operations.
— Contributing to processes and policies to scale the organization.
— Creating and reviewing security service reports for customers.
— Creating and managing security content for customer environments.
Requirements:
— Prior experience working in a SOC environment.
— Experience with SaaS/Cloud or hybrid cloud deployments; Apache, NGINX, IIS or other web server platforms and associated application server technologies and frameworks.
— Scripting skills in Python, Java, Go, Rust, PHP, Unix/Linux Shell, C#, or other common web languages.
— Strong information security background with practical skills in application security.
— Experience in IT or security technical support, operations, or research roles.
— Unix/Linux or Windows system administration skills.
— Ability to work with limited supervision and mentor others on security knowledge.
— Fluent spoken and written English, adaptable to different audiences.
— Experience troubleshooting software products.
— Focus on delivering exceptional customer experiences.
Work hours require availability during core business hours. The position is remote based with potential to become hybrid as Fastly expands in the region. Travel to the US and internationally may be required.
Benefits include a comprehensive package starting from day one, with variations depending on country. Fastly emphasizes a positive work environment, diversity, inclusion, and support for employees' passions and causes.
Applications must be submitted through Fastly's official careers site. Fastly is an equal opportunity employer committed to a safe and welcoming work environment free of discrimination and harassment. Reasonable accommodations are available for applicants with disabilities.
Задачи:
▫️ Outbound prospecting в Apollo ai / LinkedIn Sales Navigator по согласованному ICP;
▫️ Управление полным циклом сделки от первого касания до подписания контракта;
▫️ Работа в CRM;
▫️ Взаимодействие с комплаенс-командой при онбординге мерчанта;
▫️ Account management в первые 3 месяца после подключения;
▫️ Регулярная отчётность по pipeline.
Важно:
Мы ищем человека, который умеет вести долгие сделки с несколькими стейкхолдерами на стороне клиента, систематически работает с pipeline'ом и доводит сделки до подписания контракта. Возможна позиция директора по региону при соответствующем опыте.
Must-have:
▫️ Опыт в B2B sales 3+ года
▫️ Опыт в payments / fintech / crypto
▫️ Английский C1, свободный разговорный
▫️ Опыт closing сделок от $50k ACV.
▫️ Отличные навыки переговоров и общения
▫️ Грамотная устная и письменная речь
▫️ Умение найти предлог и установить контакт с любым человеком
Условия:
▫️ Базовый оклад: от 3,000 USD, в зависимости от опыта. Выплаты 2 раза в месяц;
▫️ Бонус: N% от revenue по клиенту за 12 мес + fix от 500 USD за подключение (подключенным считается мерчант, совершивший 5+ транзакций). Выплаты 1 раз в месяц.
▫️ Ежегодный оплачиваемый отпуск — 30 календарных дней;
▫️ Удаленный формат работы;
▫️ Испытательный срок - 3 месяца.
Как устроен процесс найма:
▫️ Необходимо прислать резюме и сопроводительное письмо на office@billions.works
▫️ Провести Test case / mock pitch руководителю и СЕО
Задачи:
▫️ Outbound prospecting в Apollo ai / LinkedIn Sales Navigator по согласованному ICP;
▫️ Управление полным циклом сделки от первого касания до подписания контракта;
▫️ Работа в CRM;
▫️ Взаимодействие с комплаенс-командой при онбординге мерчанта;
▫️ Account management в первые 3 месяца после подключения;
▫️ Регулярная отчётность по pipeline.
Важно:
Мы ищем человека, который умеет вести долгие сделки с несколькими стейкхолдерами на стороне клиента, систематически работает с pipeline'ом и доводит сделки до подписания контракта. Возможна позиция директора по региону при соответствующем опыте.
Must-have:
▫️ Опыт в B2B sales 3+ года
▫️ Опыт в payments / fintech / crypto
▫️ Английский C1, свободный разговорный
▫️ Опыт closing сделок от $50k ACV.
▫️ Отличные навыки переговоров и общения
▫️ Грамотная устная и письменная речь
▫️ Умение найти предлог и установить контакт с любым человеком
Условия:
▫️ Базовый оклад: от 3,000 USD, в зависимости от опыта. Выплаты 2 раза в месяц;
▫️ Бонус: N% от revenue по клиенту за 12 мес + fix от 500 USD за подключение (подключенным считается мерчант, совершивший 5+ транзакций). Выплаты 1 раз в месяц.
▫️ Ежегодный оплачиваемый отпуск — 30 календарных дней;
▫️ Удаленный формат работы;
▫️ Испытательный срок - 3 месяца.
Как устроен процесс найма:
▫️ Необходимо прислать резюме и сопроводительное письмо на office@billions.works
▫️ Провести Test case / mock pitch руководителю и СЕО
Задачи:
▫️ Outbound prospecting в Apollo ai / LinkedIn Sales Navigator по согласованному ICP;
▫️ Управление полным циклом сделки от первого касания до подписания контракта;
▫️ Работа в CRM;
▫️ Взаимодействие с комплаенс-командой при онбординге мерчанта;
▫️ Account management в первые 3 месяца после подключения;
▫️ Регулярная отчётность по pipeline.
Важно:
Мы ищем человека, который умеет вести долгие сделки с несколькими стейкхолдерами на стороне клиента, систематически работает с pipeline'ом и доводит сделки до подписания контракта. Возможна позиция директора по региону при соответствующем опыте.
Must-have:
▫️ Опыт в B2B sales 3+ года
▫️ Опыт в payments / fintech / crypto
▫️ Английский C1, свободный разговорный
▫️ Опыт closing сделок от $50k ACV.
▫️ Отличные навыки переговоров и общения
▫️ Грамотная устная и письменная речь
▫️ Умение найти предлог и установить контакт с любым человеком
Условия:
▫️ Базовый оклад: от 3,000 USD, в зависимости от опыта. Выплаты 2 раза в месяц;
▫️ Бонус: N% от revenue по клиенту за 12 мес + fix от 500 USD за подключение (подключенным считается мерчант, совершивший 5+ транзакций). Выплаты 1 раз в месяц.
▫️ Ежегодный оплачиваемый отпуск — 30 календарных дней;
▫️ Удаленный формат работы;
▫️ Испытательный срок - 3 месяца.
Как устроен процесс найма:
▫️ Необходимо прислать резюме и сопроводительное письмо на office@billions.works
▫️ Провести Test case / mock pitch руководителю и СЕО
Задачи:
▫️ Outbound prospecting в Apollo ai / LinkedIn Sales Navigator по согласованному ICP;
▫️ Управление полным циклом сделки от первого касания до подписания контракта;
▫️ Работа в CRM;
▫️ Взаимодействие с комплаенс-командой при онбординге мерчанта;
▫️ Account management в первые 3 месяца после подключения;
▫️ Регулярная отчётность по pipeline.
Важно:
Мы ищем человека, который умеет вести долгие сделки с несколькими стейкхолдерами на стороне клиента, систематически работает с pipeline'ом и доводит сделки до подписания контракта. Возможна позиция директора по региону при соответствующем опыте.
Must-have:
▫️ Опыт в B2B sales 3+ года
▫️ Опыт в payments / fintech / crypto
▫️ Английский C1, свободный разговорный
▫️ Опыт closing сделок от $50k ACV.
▫️ Отличные навыки переговоров и общения
▫️ Грамотная устная и письменная речь
▫️ Умение найти предлог и установить контакт с любым человеком
Условия:
▫️ Базовый оклад: от 3,000 USD, в зависимости от опыта. Выплаты 2 раза в месяц;
▫️ Бонус: N% от revenue по клиенту за 12 мес + fix от 500 USD за подключение (подключенным считается мерчант, совершивший 5+ транзакций). Выплаты 1 раз в месяц.
▫️ Ежегодный оплачиваемый отпуск — 30 календарных дней;
▫️ Удаленный формат работы;
▫️ Испытательный срок - 3 месяца.
Как устроен процесс найма:
▫️ Необходимо прислать резюме и сопроводительное письмо на office@billions.works
▫️ Провести Test case / mock pitch руководителю и СЕО
Задачи:
- Идентифицировать и привлекать новых корпоративных клиентов через исходящие продажи, рекомендации, нетворкинг, партнерства и другие каналы.
- Развивать и поддерживать сильный воронку продаж, регулярно достигать ежемесячных и годовых целей по продажам.
- Проводить поиск клиентов через холодные звонки, LinkedIn, email-кампании, нетворкинг и отраслевые мероприятия.
- Понимать бизнес клиентов, их финансовые потребности и требования к платежам.
- Представлять и продвигать продукты и услуги банка.
- Управлять полным циклом продаж от генерации лидов до закрытия сделок.
- Координировать процесс онбординга клиентов с командами Compliance, KYC/AML, Operations и Account Management.
- Поддерживать крепкие отношения с существующими клиентами, выявлять возможности для кросс-продаж и апсейлов.
- Развивать отношения с владельцами бизнеса, финансовыми директорами и другими старшими лицами, принимающими решения.
- Вести точную информацию о лидах, возможностях и активности в CRM.
- Отслеживать рыночные тренды, конкурентов и новые возможности в области финтеха, банковского дела и платежей.
- Представлять банк на конференциях, нетворкинг-мероприятиях и деловых встречах.
Требования:
- Опыт работы в B2B продажах, бизнес-развитии, банковском деле, финтехе или платежах не менее 2 лет.
- Подтвержденные достижения в выполнении планов продаж или доходов.
- Опыт работы с корпоративными клиентами, МСП или международным бизнесом.
- Глубокое понимание банковских услуг, платежей, финтеха или финансовых сервисов.
- Сильные коммерческие и аналитические навыки.
- Отличные навыки коммуникации на английском языке.
- Опыт работы с CRM системами.
About Us
The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa, and Central and South America. The firm prioritizes professional development, clear career pathways, and a culture of accountability and respect.
The Opportunity
Seeking a tech-savvy, proactive HR professional with excellent communication skills to support HR team across recruitment, onboarding, compliance, and training. The role involves working with firm leadership to maintain smooth HR operations and improve HR processes using AI and automation.
Key Responsibilities
HR Operations & Compliance:
— Support employee onboarding, helping new hires get proficient with firm's technology stack within first week.
— Assist with HR document, process, and compliance audits; monitor completion of documentation, certifications, training, and policy acknowledgements.
— Follow up with employees and managers on outstanding compliance items.
— Maintain accurate HR records within Rippling and other HR systems.
Recruitment & Talent Support:
— Support sourcing for open roles, including candidate outreach and headhunting for hard-to-fill positions.
— Manage candidate pipelines and update hiring managers on status.
— Assist with background and reference checks and credential verification.
— Participate in candidate interviews alongside hiring managers.
Training & Development:
— Maintain and update training curriculum, onboarding materials, and learning resources.
— Assist in creating SOPs, workflow documentation, process maps, and training materials.
— Support development of assessments and knowledge checks to track training completion.
Process Improvement & Automation:
— Identify opportunities to streamline HR workflows through automation and AI-powered tools.
— Help maintain workflows within monday.com and other operational platforms.
Qualifications
— Bachelor's degree in Psychology, Human Resources, Business Administration, Management, or related field.
— Tech-savvy with ability to quickly learn and adapt to new tools, systems, and platforms.
— Excellent written and spoken English with strong, proactive communication skills.
— Proactive and self-directed, able to anticipate needs and take initiative in fast-paced, fully remote environment.
— Minimum 2 years experience in HR operations for U.S.-based company, including onboarding, compliance, or employee lifecycle support.
— Experience using monday.com and HRIS platforms such as Rippling.
— Experience creating clear documentation, SOPs, or process materials.
— Comfortable using AI tools to support content creation, documentation, and process efficiency.
— Strong attention to detail and ability to manage multiple priorities.
— Preferred: recruitment or sourcing experience including candidate outreach, vetting, and interviewing.
— Preferred: experience with Canva or similar tools for training or communication materials.
Why Join Our Team?
— Stable, remote opportunity with a well-established U.S.-based law firm.
— Competitive compensation with performance-based bonuses.
— Fully remote role within a diverse global team.
— Paid time off including U.S. federal holidays, sick leave, and annual leave.
— Pacific Time-aligned working hours with reasonable flexibility.
— Opportunity to grow with the firm's HR function as it scales.
— Structured onboarding and clear expectations from day one.
— Supportive and collaborative work environment built on accountability and continuous improvement.
— Thoughtful company culture including birthday recognitions and team appreciation initiatives.
Working Hours
— Full-time role, 8 hours per day (excluding 1-hour break).
— Scheduling flexible but requires minimum 5–6 hours overlap with Pacific Time operating hours.
Application Process
— Candidates may be asked to submit resume/CV, complete communication and presentation assessments, provide proof of qualifications and references.
— Compensation verification may be conducted for shortlisted candidates.
Additional Information
— Fully remote, South Africa-based role.
— Engagement as independent contractor; tax compliance is contractor's responsibility.
— 3-month probationary period applies.
— Equal opportunity employer welcoming applicants from all backgrounds.
— Contacting offices by phone, email, or social media regarding this position is prohibited and will result in disqualification.
About the Role
Our client is building an open dataset of real, professional Photoshop work, published on HuggingFace under CC-BY-4.0, to evaluate how well AI systems understand creative editing. The work involves actual production tasks, not synthetic or staged demos.
What You'll Do:
— Complete Photoshop tasks from a client-provided creative brief, working at your normal professional standard
— Run a client-provided session recorder for the full duration of each task
— Deliver layered, production-quality PSDs along with final output
— Work independently, at your own pace, within the scope of each brief
— Contribute work that will be published openly for research use
What You Bring:
We're recruiting across six specializations and aiming for balanced coverage. Candidates should specify their specialization:
— Matte painting / digital environments
— Key visual / campaign compositing
— Game & UI assets
— Print & packaging pre-press
— Portrait / beauty retouching
— E-commerce / product retouching
Hard requirements:
— Apple Silicon Mac (M1 or later) with your own licensed copy of Photoshop; Intel Macs and Windows machines are not allowed
— Photoshop only; no Illustrator, Nuke, Blender, Procreate, or iPad workflows in the captured session
— No generative AI of any kind; all work must be manually executed
— Individual contributor; no teams, studios, or subcontracted work
— Comfortable publishing openly under CC-BY-4.0, meaning resulting work and session data will be freely available with attribution
— Demonstrable professional portfolio in at least one of the six categories above
Rate: $25/hr USD
Timeline:
This is an extremely urgent role with work starting immediately. Applicants should expect to be contacted and requested to complete account setup on September 9th, 10th, or 11th to be considered for this role.
Обязанности:
Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
Helping identify marketing trends and key opportunities for innovation.
Learning and working with various types of software for digital marketing.
Working closely with sales and marketing department.
Creating marketing materials such as white papers, case studies, and presentations.
Giving presentations.
Maintaining a marketing database.
Providing administrative support to the marketing and sales team.
Preparing, formatting and editing a range of documents.
Understanding company product and brand.
General office duties.
Creating and interpreting a variety of reports.
Organizing market research.
Analyzing questionnaires and other forms of feedback.
Updating social media accounts.
Задачи:
- Разрабатывать и развивать frontend на React / Next.js, реализовывать интерфейсы по Figma с TailwindCSS
- Строить мультидоменную и мультивитринную архитектуру, конфигурационный подход для storefront
- Интегрировать frontend с backend на Django через REST API, работать с платёжными и subscription API, webhook-события
- Реализовывать ключевые страницы: Landing, Pricing, Checkout, Login, My Account; GEO-зависимый контент
- Оптимизировать Core Web Vitals, обеспечивать SEO и кроссбраузерность
Требования:
- От 3 лет коммерческого опыта с React, уверенное знание Next.js и TypeScript, опыт с TailwindCSS
- Уверенная работа с REST API, опыт интеграции frontend с backend на Django
- Опыт с SSR / SSG, понимание routing и middleware в Next.js
- Понимание принципов multi-tenant / multi-domain архитектуры, feature flags
- Будет плюсом: интеграция с платёжными системами, recurring payments, финтех
Условия:
- График: 5/2 с 10 до 18, отпуск 21 день, оплачиваемый больничный
- Формат работы: удалённо
Задачи:
— Обработка входящих запросов и тикетов клиентов.
— Ответы на вопросы клиентов и предоставление точной информации.
— Помощь клиентам в решении вопросов, связанных с онбордингом и использованием продукта.
— Эскалация сложных вопросов соответствующим внутренним командам.
— Отслеживание и сопровождение открытых запросов до их решения.
— Поддержание ясной коммуникации с клиентами на протяжении всего процесса.
— Ведение точной информации о клиентах и истории коммуникаций в HubSpot.
— Обновление статусов клиентов и тикетов.
— Отслеживание открытых проблем и обеспечение их решения.
— Сбор повторяющихся вопросов и проблем клиентов и передача их соответствующим командам.
— Помощь в улучшении внутренних процессов на основе обратной связи клиентов.
Требования:
— Опыт работы от 1 года в Customer Support, Customer Success, Onboarding, Account Management, Operations или аналогичной роли.
— Опыт работы с тикетами, запросами клиентов или очередями поддержки.
— Опыт работы с SaaS, fintech, платежами, банковскими или другими B2B технологическими продуктами будет плюсом.
— Хорошие письменные и устные коммуникативные навыки на английском и русском языках.
— Хорошие организационные навыки и внимание к деталям.
— Способность одновременно обрабатывать несколько запросов клиентов.
— Опыт работы с CRM или системами тикетов будет плюсом.
— Уверенность в работе в быстрорастущей стартап-среде.
— Уровень английского B2+ (письменно и устно).
Будет плюсом:
— Опыт в fintech, платежах, банковском деле, FX или кросс-граничных платежах.
— Понимание процессов KYB/KYC или онбординга.
— Опыт работы с международными клиентами.
— Опыт работы с HubSpot или аналогичными CRM/системами поддержки.
Условия:
— Работа в международной fintech компании, работающей в Африке, MENA и Азии.
— Получение практического опыта в fintech, платежах, онбординге и операциях с клиентами.
— Тесное взаимодействие с командами Product, Compliance и Operations.
— Возможность роста в роли Customer Success, Account Management или Operations по мере масштабирования компании.
We are seeking an elite, hands-on Senior Security Compliance Consultant (SOC 2 & GRC Specialist) to lead a critical, company-wide SOC 2 Type II audit readiness initiative. In this strategic engagement, you will perform comprehensive gap analyses, assess existing security controls, design robust compliance workflows, and drive cross-functional teams toward audit completion.
The ideal candidate brings a proven track record in GRC frameworks, control mapping, evidence automation, and policy development. Utilizing automated compliance platforms such as Sprinto, you will build repeatable compliance processes, validate technical controls, and ensure a seamless audit experience across the entire organization.
General Information (About the Client):
Our client is a fast-scaling, cloud-native technology platform committed to maintaining enterprise-grade trust, security, and data privacy. To support their rapid commercial growth and enterprise sales pipeline, they are establishing a formal, highly disciplined security governance model.
They operate a modern, cloud-first environment where compliance is treated not as a passive checklist, but as an active, automated operational advantage. By leveraging modern GRC platforms and fostering a security-conscious culture, they provide an empowering environment for compliance experts to drive real architectural and procedural improvements.
Tasks and Deliverables:
SOC 2 Readiness & Gap Analysis: Conduct a thorough assessment of existing technical and operational security controls, pinpointing compliance gaps and building an actionable remediation roadmap.
Control Design & Implementation: Author, refine, and operationalize security controls, policies, and procedures aligned with SOC 2 Trust Services Criteria (TSC) and PCI DSS standards.
Automated Evidence Collection: Lead evidence-gathering workflows using automated GRC tooling (Sprinto), ensuring all technical artifacts, access logs, and policy attestations are validated and audit-ready.
PCI DSS Guidance: Provide expert advisory on maintaining PCI DSS alignment alongside SOC 2, ensuring overlapping control requirements are mapped efficiently to reduce operational drag.
Cross-Functional Coordination: Collaborate with engineering, DevOps, HR, and IT teams to embed compliance workflows into daily operations without slowing down feature execution.
Auditor Interface & Readiness: Serve as the primary liaison during the audit preparation phase, coordinating directly with external auditors to present evidence, resolve findings, and ensure a successful audit cycle.
Required Experience:
SOC 2 Mastery: Proven track record of leading end-to-end SOC 2 readiness, gap remediation, and audit preparation initiatives for cloud-native or B2B SaaS companies.
GRC & PCI DSS Acumen: Deep familiarity with Governance, Risk, and Compliance (GRC) frameworks, risk assessment methodologies, and PCI DSS compliance requirements.
Tooling Proficiency (Sprinto): Direct, practical experience leveraging automated compliance and evidence-collection platforms, specifically Sprinto (or equivalent modern platforms like Vanta/Drata).
Policy & Control Mapping: Exceptional capability to author clear, enforceable security policies and translate abstract regulatory requirements into concrete engineering controls.
Cross-Functional Facilitation: Strong stakeholder management skills with a history of driving accountability across distributed engineering, product, and operations teams.
Задачи:
— Обработка входящих запросов и тикетов клиентов.
— Ответы на вопросы клиентов и предоставление точной информации.
— Помощь клиентам в решении вопросов, связанных с онбордингом и использованием продукта.
— Эскалация сложных вопросов соответствующим внутренним командам.
— Поддержание связи с клиентами до полного разрешения запросов.
— Ведение точной информации о клиентах и истории коммуникаций в HubSpot.
— Обновление статусов клиентов и тикетов.
— Отслеживание открытых вопросов и обеспечение их решения.
— Сбор повторяющихся вопросов и проблем клиентов для передачи соответствующим командам.
— Помощь в улучшении внутренних процессов на основе обратной связи клиентов.
Требования:
— Опыт работы от 1 года в Customer Support, Customer Success, Onboarding, Account Management, Operations или аналогичной роли.
— Опыт работы с тикетами, запросами клиентов или очередями поддержки.
— Опыт работы с SaaS, fintech, платежами, банковскими или другими B2B технологическими продуктами будет плюсом.
— Хорошие письменные и устные коммуникативные навыки на английском и русском языках.
— Хорошие организационные навыки и внимание к деталям.
— Способность одновременно обрабатывать несколько запросов клиентов.
— Опыт работы с CRM или системами тикетов будет плюсом.
— Уровень английского B2+ (письменно и устно).
Желательно:
— Опыт в fintech, платежах, банковском деле, FX или кросс-граничных платежах.
— Понимание процессов KYB/KYC или онбординга.
— Опыт работы с международными клиентами.
— Опыт работы с HubSpot или аналогичными CRM/системами поддержки.
Условия:
— Работа в международной fintech компании, работающей в Африке, MENA и Азии.
— Получение практического опыта в fintech, платежах, онбординге и операциях с клиентами.
— Тесное взаимодействие с командами Product, Compliance и Operations.
— Возможность роста в роли Customer Success, Account Management или Operations по мере масштабирования компании.
Koast.ai is seeking a Head of Product to own the product end to end, starting as a 20 hours/week contract role with potential to grow into full-time. The product is an AI operating layer for teams managing Meta ads at volume, helping agencies and media buying teams launch ads faster, automate optimizations, and manage multiple accounts from one hub. The role involves discovery to identify real problems, writing clear specs for engineering, managing the product queue, using data to prioritize features, and overseeing delivery from specification to release. The candidate will make technical product decisions respecting the non-deterministic nature of AI-driven ad management.
Responsibilities include running discovery sessions, surfacing technical risks, writing and grooming detailed tickets, partnering with engineering on feasibility and scope, owning success metrics, being the customer contact during onboarding, and communicating updates to CEO, customers, and engineers.
Requirements:
— 4+ years in product management on B2B SaaS with full lifecycle ownership
— Hands-on familiarity with Meta Ads Manager and Marketing API; agency or performance marketing background preferred
— Strong technical fluency including reading API responses and understanding data models and rate limits
— Experience with attribution or analytics data (Hyros, Cometly, Triple Whale, Northbeam, or similar) is a plus
— Experience writing specs for AI coding agents is a plus; willingness to learn required
— Comfortable with Shortcut, PostHog, Intercom, Slack, and Notion or able to learn quickly
— Availability 20 hours/week during US business hours with intent to go full-time
Work style values mastery, pushing boundaries, embracing challenges, responsibility, dedication, and collaboration.
The role offers early-stage impact as the first product seat, working on AI and ads at scale, growth potential with equity, and remote flexible work during US hours.
To apply, candidates must record a Loom video covering specific points about their experience and email the link with their LinkedIn or resume to jobs@koast.ai with the subject "Scale with Koast". Applications without the video are not reviewed.
About Upsun (formerly Platform.sh): Upsun is a cloud application platform designed for hybrid teams where AI agents write and test code and humans focus on problem-solving. It offers predictable performance, secure and compliant environments, real-time observability, fast cloning and provisioning, and AI-ready features. The company supports a global remote workforce and values curiosity, innovation, and collaboration.
Impact of a Customer Retention Manager:
As a Customer Retention Manager, you will protect and grow revenue across a high-volume portfolio of customer accounts through proactive human outreach and health monitoring. You will build relationships at scale, catch risks early, and ensure renewal conversations are natural and low-friction. You will work within workflows, health scoring, automation, and segmentation to scale retention effectively. Reporting to the VP of Customer Success, you will collaborate with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement models.
What to expect:
— Manage a rolling pipeline of customer renewals, initiating conversations ahead of contract expiration and driving accounts to close.
— Help build and improve scalable retention and renewal workflows using Salesforce and integrated tools.
— Own direct outreach to smaller and long-tail accounts by proactively building relationships.
— Contribute to designing customer lifecycle journeys, engagement triggers, and tech-touch motions.
— Use customer health scoring frameworks to identify at-risk accounts early and develop save strategies.
— Support implementation of automated outreach, lifecycle campaigns, and renewal risk workflows, and identify opportunities to leverage AI and automation.
— Negotiate pricing, contract terms, and multi-year agreements within company guidelines.
— Partner with Customer Success Managers and Account Executives to identify and close upsell and cross-sell opportunities during renewals.
— Collaborate closely with internal teams to support retention strategy and customer engagement.
What you bring:
— Experience managing a rolling renewal pipeline and engaging customers ahead of contract expiration.
— Commercial negotiation skills for pricing, contract terms, and multi-year agreements.
— Ability to identify at-risk accounts early and collaborate on save strategies.
— Hands-on experience with Salesforce or similar CRM, including operational workflows or lifecycle processes.
— Solid understanding of customer health scoring, lifecycle automation, and retention strategy.
— Proven ability to identify upsell and cross-sell opportunities in partnership with CSMs and Account Executives.
— Comfort operating across customer-facing engagement and systems/process design conversations.
— Commitment to continuous improvement and seeking better ways to engage customers and support scalable operations.
Where we hire:
Remote work with focus on candidates located in the UK, France, Spain, Germany, or Canada. No visa sponsorship available; candidates must be authorized to work in these countries.
How we hire:
Four video interviews via Google Meet: Talent Acquisition (45 min), Hiring Manager (60 min), Team (60 min), Executive (45 min). Background checks required.
What we offer:
— A product with positive impact as a proud B Corp.
— Recognized workplace by Forbes and France’s Best Workplaces for Women.
— Flexible, open, and inclusive culture valuing employee voice.
— Global diverse team.
— Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program.
You belong here:
Upsun celebrates diversity and fosters an inclusive, equitable, and supportive workplace. Accommodations are available during the hiring process to ensure accessibility and comfort.
Удалённо
800 – 1 300 $
УдалённоheadLondon
Зарплата не указана
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