Location: USA - New York (dbt)
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
Customer Solutions Architect
About the role
The Customer Solutions Architect (CSA) is the primary post-sales technical owner for our existing customers, helping them get the most value from the combined Fivetran and dbt platform. Working alongside Account Executives (AEs) and Solutions Engineers (SEs), the CSA makes sure customers not only deploy successfully, but keep scaling and expanding their usage over time.
This role operates as a technical account manager and strategic advisor, bridging the gap between onboarding success and long-term growth. The CSA owns the technical narrative after go-live: monitoring an existing book of business, leading technical discussions, uncovering new data challenges, and guiding customers through architecture evolution, adoption, and expansion through live demos and technical workshops.
Unlike implementation-focused roles, the CSA is accountable for both retention and growth, and is measured on incremental ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR). You will act as a trusted advisor, advocate, and accelerator, ensuring customers derive maximum value from their data investments while aligning their technical roadmap with the platform's capabilities.
Location:
New York City, NY (hybrid). This is a full-time position, and candidates must be located in the greater NYC area and able to work in the office two days a week (Tuesday and Thursday).
What you'll do
Product Adoption and Customer Value Realization
Own post-sales technical engagement across a portfolio of assigned Commercial and Enterprise accounts
Drive adoption, optimization, and ongoing usage of the platform, moving customers after initial deployment to sustained, scalable success
Educate customers on new products and features as they launch, and on existing capabilities they may not be using
Deliver enablement sessions, workshops, and best-practice guidance
Monitor account health signals (usage, performance, support trends) and proactively intervene to address churn or contraction risks, including running implementation reviews and healthcheck sessions
Expansion and Growth
Identify, validate, and execute expansion opportunities across business units, regions, and use cases, including opportunities to bring both Fivetran and dbt into an account
Translate customer initiatives into scalable data workloads and technical solutions
Partner with account teams to drive incremental ARR through expansion plays.
Replicate successful use cases across the organization to accelerate growth
Provide strategic input on the customer lifecycle and renewals process
Technical Strategy and Architecture
Define and maintain Enterprise Reference Architectures aligned to customer environments, ensuring architectural consistency and scalability across implementations
Guide customers on best practices for data pipelines, transformation, automation, and platform adoption
Maintain technical artifacts such as architecture documentation, design patterns, and knowledge bases
Stakeholder Engagement and Account Planning
Build and maintain strong relationships with technical, operational, and executive stakeholders, using stakeholder maps and multi-threaded engagement strategies
Run regular technical cadence calls, business reviews, and roadmap sessions
Contribute to Mutual Account Plans and own Mutual Success Plans, mapping whitespace opportunities across business units, subsidiaries, and use cases
Align customer technical strategy with business objectives and commercial plans
Internal and Partner Collaboration
Act as the technical orchestrator across Sales, Professional Services, Product, and Engineering, keeping delivery teams aligned with long-term expansion strategy
Advocate for customer needs internally, influencing the product roadmap and priorities
Collaborate with technology partners (e.g., Snowflake, Databricks, AWS, GCP) to drive joint value
Help improve team processes, refine assets, and enable teammates through our knowledge-sharing loop
Thought Leadership
Contribute to and deliver external-facing content through live events, speaking engagements, blog posts, recorded tutorials, or other educational resources
Work closely with Regional and Product Marketing teams to support field and industry events
Support senior leadership in aligning field and industry requirements with the product roadmap, collaborating with Product and Product Marketing under their guidance.
What you bring
2+ years of experience in a post-sales, customer-facing technical role, such as Solution Architect, Technical Account Manager, or Customer Success Engineer
Strong ability to own and drive customer outcomes after the sale, including adoption, renewal, and expansion
Solid technical background, with experience designing scalable data architectures, a firm understanding of modern data warehousing and the analytics stack, and SQL proficiency
Ability to translate business objectives into technical solutions and measurable outcomes
Strong stakeholder management skills across technical and non-technical audiences, and a high degree of comfort presenting to diverse audiences
A proactive, self-sufficient, and highly organized approach to managing multiple accounts
Comfort operating strategically while also engaging in deep technical discussions
Ability to operate in an ambiguous, fast-paced environment and think on your feet in customer conversations
A team-player mindset, both within the CSA team as we evolve our ways of working and in daily collaboration with AEs and SEs
Openness to travel: we value in-person relationship building, both internally and externally, and expect willingness to travel to events as needed
What Will Make You Stand Out
Hands-on experience with dbt and/or Fivetran; dbt certification is a bonus
SQL knowledge, with a working understanding of AI architecture, including LLMs, Knowledge Graphs, and RAG
Experience with cloud data platforms (Snowflake, Databricks, AWS, Azure, GCP)
Background in data integration, ETL/ELT, or replication technologies, plus experience with ancillary tools, APIs, and managing data infrastructure
Experience with workload-based or consumption-based sales models
Familiarity with enterprise architecture frameworks and design patterns
Experience working with system integrators or technology partners
Technologies You’ll Use
Databases: SAP HANA, Oracle, SQL Server, Postgres
Data platforms: Snowflake, Databricks, BigQuery, Redshift
Products: Fivetran, dbt platform
Languages: SQL, Python, bash or PowerShell
Networking: SSH tunneling, VPNs, PrivateLink
Modern data stack tools and ecosystem technologies
Hiring Process
Interview with Talent Acquisition Partner
Interview with Hiring Manager
Technical Interview
Team Interview
Final Interview: Mock Demo
Compensation & Benefits
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. For this role, on-target earnings (OTE) are split 80% base salary and 20% variable compensation. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
#LI-LC1 #LI-HYBRID #LI-MP1
OTE (On Target Earning)
$165,000
—
$190,000 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
USA - New York (dbt); This is a full-time position, and candidates must be located in the greater NYC area and able to work in the office two days a week (Tuesday and Thursday)
Location: Germany, Munich
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are seeking an experienced Team Lead, Accounts Receivable to lead and develop our Accounts Receivable team within a fast-growing, international environment.
In this role, you will be responsible for accurate invoicing, dunning and cash collection, and reconciliation, while driving continuous process optimization and supporting financial reporting together with the accounting team.
How You’ll Contribute:
Team Leadership:
Lead and develop team members in the Accounts Receivable department
Drive continuous process optimization in the Accounts Receivable area
Accounts Receivable Operations:
Ensure correct invoicing and account assignment, handle special cases in Accounts Receivable, and maintain master data
Manage the dunning process and communicate with customers and the cash collection agency
Oversee incoming payments and reconciliation of accounts receivable and bank accounts
Perform variance analysis and resolve customer invoice issues
Reporting & Compliance:
Take on tasks in monthly, quarterly, and annual financial statements in collaboration with the accounting team
Prepare standardized and ad-hoc accounts receivable reports
Handle customs matters and administer export certificates and EU certificates
Perform general accounting and administrative tasks
What You’ll Bring to Xometry:
Education: Completed commercial vocational training plus additional qualifications in accounting, such as a degree in business or certification as a certified management accountant
Experience: At least 5 years of professional experience in accounts receivable within an international company; initial leadership experience is an advantage
Automation: Experience in automating and digitalizing accounting processes
Technical Skills: Very good proficiency in MS Office (especially Excel) and ERP systems
Industry & Regulatory Knowledge: Experience in a manufacturing environment and knowledge of European VAT regulations
Languages: Very good German and English skills
Working Style: Independent and structured way of working
Mindset: Open personality with a hands-on mentality
Working Conditions:
Full-time job
Corporate laptop
Salary structure: salary + RSUs
Place of work: Hybrid - 2-3 days in the office
Reports to: VP, Accounting
Life at Xometry:
Team Spirit & Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative; everyone is ready to help and support one another, and we celebrate wins together and appreciate everyone’s contribution
Development Opportunities:
As a fast-growing company, every new task is an interesting challenge for the team
We Care:
Ongoing, free well-being activities for our people and charity projects worldwide
Flexibility:
Speed and flexibility are among our biggest advantages, allowing us to adapt quickly and stay effective amid uncertainty
Onboarding:
A well-structured onboarding plan that brings together process, technology, and systems into one smooth experience
Please send your CV in English.
#LI-Hybrid
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Tbilisi, Georgia
Workplace: fully
About the Client
Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services.
Role Overview
Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders.
Key Responsibilities
Manage the full transaction dispute lifecycle, including chargebacks.
Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online.
Monitor transactions for suspicious payments and emerging fraud trends.
Work with merchants to investigate flagged transactions and verify their legitimacy.
Maintain case records and report on confirmed fraud and incoming disputes.
Liaise with regulatory authorities on fraud prevention systems and payment card disputes.
Review and onboard prospective partners’ websites.
Develop and maintain departmental policies and procedures.
Requirements
At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.
Knowledge of Visa and Mastercard rules and requirements.
Hands-on experience with fraud prevention systems and transaction monitoring.
Solid understanding of payment card fraud schemes.
Ability to analyze large volumes of transaction data and identify unusual activity.
Upper-intermediate English or higher, and fluent Russian.
Key Soft Skills
Strong analytical and critical-thinking skills.
Clear communication and confidence when liaising with merchants and external stakeholders.
Sound judgement and a structured approach to investigating complex cases.
Ability to manage competing priorities and meet deadlines.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Tbilisi, Georgia
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Location: Poland
Workplace: fully
About the Client
Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services.
Role Overview
Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders.
Key Responsibilities
Manage the full transaction dispute lifecycle, including chargebacks.
Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online.
Monitor transactions for suspicious payments and emerging fraud trends.
Work with merchants to investigate flagged transactions and verify their legitimacy.
Maintain case records and report on confirmed fraud and incoming disputes.
Liaise with regulatory authorities on fraud prevention systems and payment card disputes.
Review and onboard prospective partners’ websites.
Develop and maintain departmental policies and procedures.
Requirements
At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.
Knowledge of Visa and Mastercard rules and requirements.
Hands-on experience with fraud prevention systems and transaction monitoring.
Solid understanding of payment card fraud schemes.
Ability to analyze large volumes of transaction data and identify unusual activity.
Upper-intermediate English or higher, and fluent Russian.
Key Soft Skills
Strong analytical and critical-thinking skills.
Clear communication and confidence when liaising with merchants and external stakeholders.
Sound judgement and a structured approach to investigating complex cases.
Ability to manage competing priorities and meet deadlines.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Lithuania
Workplace: fully
About the Client
Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services.
Role Overview
Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders.
Key Responsibilities
Manage the full transaction dispute lifecycle, including chargebacks.
Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online.
Monitor transactions for suspicious payments and emerging fraud trends.
Work with merchants to investigate flagged transactions and verify their legitimacy.
Maintain case records and report on confirmed fraud and incoming disputes.
Liaise with regulatory authorities on fraud prevention systems and payment card disputes.
Review and onboard prospective partners’ websites.
Develop and maintain departmental policies and procedures.
Requirements
At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.
Knowledge of Visa and Mastercard rules and requirements.
Hands-on experience with fraud prevention systems and transaction monitoring.
Solid understanding of payment card fraud schemes.
Ability to analyze large volumes of transaction data and identify unusual activity.
Upper-intermediate English or higher, and fluent Russian.
Key Soft Skills
Strong analytical and critical-thinking skills.
Clear communication and confidence when liaising with merchants and external stakeholders.
Sound judgement and a structured approach to investigating complex cases.
Ability to manage competing priorities and meet deadlines.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Spain
Workplace: fully
About the Client
Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services.
Role Overview
Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders.
Key Responsibilities
Manage the full transaction dispute lifecycle, including chargebacks.
Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online.
Monitor transactions for suspicious payments and emerging fraud trends.
Work with merchants to investigate flagged transactions and verify their legitimacy.
Maintain case records and report on confirmed fraud and incoming disputes.
Liaise with regulatory authorities on fraud prevention systems and payment card disputes.
Review and onboard prospective partners’ websites.
Develop and maintain departmental policies and procedures.
Requirements
At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.
Knowledge of Visa and Mastercard rules and requirements.
Hands-on experience with fraud prevention systems and transaction monitoring.
Solid understanding of payment card fraud schemes.
Ability to analyze large volumes of transaction data and identify unusual activity.
Upper-intermediate English or higher, and fluent Russian.
Key Soft Skills
Strong analytical and critical-thinking skills.
Clear communication and confidence when liaising with merchants and external stakeholders.
Sound judgement and a structured approach to investigating complex cases.
Ability to manage competing priorities and meet deadlines.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Cyprus
Workplace: fully
About the Client
Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services.
Role Overview
Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders.
Key Responsibilities
Manage the full transaction dispute lifecycle, including chargebacks.
Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online.
Monitor transactions for suspicious payments and emerging fraud trends.
Work with merchants to investigate flagged transactions and verify their legitimacy.
Maintain case records and report on confirmed fraud and incoming disputes.
Liaise with regulatory authorities on fraud prevention systems and payment card disputes.
Review and onboard prospective partners’ websites.
Develop and maintain departmental policies and procedures.
Requirements
At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.
Knowledge of Visa and Mastercard rules and requirements.
Hands-on experience with fraud prevention systems and transaction monitoring.
Solid understanding of payment card fraud schemes.
Ability to analyze large volumes of transaction data and identify unusual activity.
Upper-intermediate English or higher, and fluent Russian.
Key Soft Skills
Strong analytical and critical-thinking skills.
Clear communication and confidence when liaising with merchants and external stakeholders.
Sound judgement and a structured approach to investigating complex cases.
Ability to manage competing priorities and meet deadlines.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Serbia
Workplace: fully
About the Client
Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services.
Role Overview
Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders.
Key Responsibilities
Manage the full transaction dispute lifecycle, including chargebacks.
Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online.
Monitor transactions for suspicious payments and emerging fraud trends.
Work with merchants to investigate flagged transactions and verify their legitimacy.
Maintain case records and report on confirmed fraud and incoming disputes.
Liaise with regulatory authorities on fraud prevention systems and payment card disputes.
Review and onboard prospective partners’ websites.
Develop and maintain departmental policies and procedures.
Requirements
At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.
Knowledge of Visa and Mastercard rules and requirements.
Hands-on experience with fraud prevention systems and transaction monitoring.
Solid understanding of payment card fraud schemes.
Ability to analyze large volumes of transaction data and identify unusual activity.
Upper-intermediate English or higher, and fluent Russian.
Key Soft Skills
Strong analytical and critical-thinking skills.
Clear communication and confidence when liaising with merchants and external stakeholders.
Sound judgement and a structured approach to investigating complex cases.
Ability to manage competing priorities and meet deadlines.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Denver, Colorado, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
Customer Solutions Architect
About the role
The Customer Solutions Architect (CSA) is the primary post-sales technical owner for our existing customers, helping them get the most value from the combined Fivetran and dbt platform. Working alongside Account Executives (AEs) and Solutions Engineers (SEs), the CSA makes sure customers not only deploy successfully, but keep scaling and expanding their usage over time.
This role operates as a technical account manager and strategic advisor, bridging the gap between onboarding success and long-term growth. The CSA owns the technical narrative after go-live: monitoring an existing book of business, leading technical discussions, uncovering new data challenges, and guiding customers through architecture evolution, adoption, and expansion through live demos and technical workshops.
Unlike implementation-focused roles, the CSA is accountable for both retention and growth, and is measured on incremental ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR). You will act as a trusted advisor, advocate, and accelerator, ensuring customers derive maximum value from their data investments while aligning their technical roadmap with the platform's capabilities.
Location:
Denver, CO (hybrid). This is a full-time position, and candidates must be located in the greater Denver area and able to work in the office two days a week (Tuesday and Thursday).
What you'll do
Product Adoption and Customer Value Realization
Own post-sales technical engagement across a portfolio of assigned Commercial and Enterprise accounts
Drive adoption, optimization, and ongoing usage of the platform, moving customers after initial deployment to sustained, scalable success
Educate customers on new products and features as they launch, and on existing capabilities they may not be using
Deliver enablement sessions, workshops, and best-practice guidance
Monitor account health signals (usage, performance, support trends) and proactively intervene to address churn or contraction risks, including running implementation reviews and healthcheck sessions
Expansion and Growth
Identify, validate, and execute expansion opportunities across business units, regions, and use cases, including opportunities to bring both Fivetran and dbt into an account
Translate customer initiatives into scalable data workloads and technical solutions
Partner with account teams to drive incremental ARR through expansion plays.
Replicate successful use cases across the organization to accelerate growth
Provide strategic input on the customer lifecycle and renewals process
Technical Strategy and Architecture
Define and maintain Enterprise Reference Architectures aligned to customer environments, ensuring architectural consistency and scalability across implementations
Guide customers on best practices for data pipelines, transformation, automation, and platform adoption
Maintain technical artifacts such as architecture documentation, design patterns, and knowledge bases
Stakeholder Engagement and Account Planning
Build and maintain strong relationships with technical, operational, and executive stakeholders, using stakeholder maps and multi-threaded engagement strategies
Run regular technical cadence calls, business reviews, and roadmap sessions
Contribute to Mutual Account Plans and own Mutual Success Plans, mapping whitespace opportunities across business units, subsidiaries, and use cases
Align customer technical strategy with business objectives and commercial plans
Internal and Partner Collaboration
Act as the technical orchestrator across Sales, Professional Services, Product, and Engineering, keeping delivery teams aligned with long-term expansion strategy
Advocate for customer needs internally, influencing the product roadmap and priorities
Collaborate with technology partners (e.g., Snowflake, Databricks, AWS, GCP) to drive joint value
Help improve team processes, refine assets, and enable teammates through our knowledge-sharing loop
Thought Leadership
Contribute to and deliver external-facing content through live events, speaking engagements, blog posts, recorded tutorials, or other educational resources
Work closely with Regional and Product Marketing teams to support field and industry events
Support senior leadership in aligning field and industry requirements with the product roadmap, collaborating with Product and Product Marketing under their guidance.
What you bring
2+ years of experience in a post-sales, customer-facing technical role, such as Solution Architect, Technical Account Manager, or Customer Success Engineer
Strong ability to own and drive customer outcomes after the sale, including adoption, renewal, and expansion
Solid technical background, with experience designing scalable data architectures, a firm understanding of modern data warehousing and the analytics stack, and SQL proficiency
Ability to translate business objectives into technical solutions and measurable outcomes
Strong stakeholder management skills across technical and non-technical audiences, and a high degree of comfort presenting to diverse audiences
A proactive, self-sufficient, and highly organized approach to managing multiple accounts
Comfort operating strategically while also engaging in deep technical discussions
Ability to operate in an ambiguous, fast-paced environment and think on your feet in customer conversations
A team-player mindset, both within the CSA team as we evolve our ways of working and in daily collaboration with AEs and SEs
Openness to travel: we value in-person relationship building, both internally and externally, and expect willingness to travel to events as needed
What Will Make You Stand Out
Hands-on experience with dbt and/or Fivetran; dbt certification is a bonus
SQL knowledge, with a working understanding of AI architecture, including LLMs, Knowledge Graphs, and RAG
Experience with cloud data platforms (Snowflake, Databricks, AWS, Azure, GCP)
Background in data integration, ETL/ELT, or replication technologies, plus experience with ancillary tools, APIs, and managing data infrastructure
Experience with workload-based or consumption-based sales models
Familiarity with enterprise architecture frameworks and design patterns
Experience working with system integrators or technology partners
Technologies You’ll Use
Databases: SAP HANA, Oracle, SQL Server, Postgres
Data platforms: Snowflake, Databricks, BigQuery, Redshift
Products: Fivetran, dbt platform
Languages: SQL, Python, bash or PowerShell
Networking: SSH tunneling, VPNs, PrivateLink
Modern data stack tools and ecosystem technologies
Hiring Process
Interview with Talent Acquisition Partner
Interview with Hiring Manager
Technical Interview
Team Interview
Final Interview: Mock Demo
Compensation & Benefits
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. For this role, on-target earnings (OTE) are split 80% base salary and 20% variable compensation. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
#LI-LC1 #LI-HYBRID #LI-MP1
OTE (On Target Earning)
$155,000
—
$175,000 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: London
Workplace: Remote
Product Marketing turns Chainalysis innovation into customer value. We position our intelligence as solutions customers can understand and consume through our platform, shape how we commercialize them, and give GTM the stories and strategic assets to win.
The public sector is a priority growth segment for Chainalysis, spanning law enforcement, intelligence agencies, regulators and tax authorities. As digital assets become more integrated into the financial system, these organizations need the intelligence, tools and tradecraft to advance their missions—from shaping policy and enforcing the rules to disrupting illicit networks and protecting national security. This role connects Chainalysis capabilities to those mission priorities, with a clear, compelling story for agency leaders and operational teams.
As Senior Product Marketing Manager for the Public Sector, you will own how Chainalysis shows up in the market for these buyers. You will shape our intelligence, data, products, AI capabilities, and services into a differentiated customer story—one that connects to real workflows, urgent problems, and mission outcomes.
This is a role for a strong marketer and an exceptional writer. You can take a complex capability, a shifting market, or a fuzzy customer problem and shape it into a sharp point of view, a persuasive narrative, and practical tools that sellers and customers actually use. You will work closely with Product, Sales, Marketing & Communications, subject-matter experts, and GTM Solutions & Readiness teams to make the story land in the market.
In this role, you’ll:
Position the value
- Define and evolve the public sector value narrative: what Chainalysis enables, why it matters, and why we are meaningfully different.
- Build messaging for priority buyer and user personas, from agency leaders to investigators, intelligence analysts, regulators and tax specialists.
- Create the narratives, proof points, and strategic assets that help sellers communicate differentiated value with conviction.
- Own public-sector competitive intelligence, translating market moves into clear offensive and defensive positioning for deal teams.
Turn value into solutions
- Partner with Product, R&D, Marketing & Communications, and subject-matter experts to translate innovation into compelling industry solutions, use cases, and sales plays.
- Lead go-to-market planning for launches, major releases, platform capabilities, and commercial offerings.
- Shape customer-facing value narratives for pricing, packaging, and usage-based commercial models, including business cases, operational value and mission impact.
- Bring a customer lens to product and market decisions: explain not only what a capability does, but how it advances the customer’s mission.
Win and learn in market
- Produce the strategic content that moves government opportunities forward: first-call decks, solution briefs, talk tracks, discovery frameworks, proof points, and sales plays.
- Partner with Product, Product Marketing, GTM & Enablement teams to scale the strongest narratives into field tools and enablement.
- Bring customer, field, partner, and competitive insight back into the work — sharpening positioning, converting market evidence into credible stories, and building repeatable use cases.
We’re looking for candidates who have:
- 5–8 years in product, solutions, industry, or B2B enterprise technology marketing, with experience marketing to public-sector customers across law enforcement, intelligence, regulatory or tax functions.
- A demonstrated ability to build positioning and messaging that changes how customers and sellers see a problem—not simply content that fills a library.
- Exceptional writing and editorial judgment. You can write crisp headlines, persuasive narratives, practical sales content, and executive-level messaging; you know the difference between jargon and precision.
- Strong understanding of public-sector buying journeys, decision-making processes and mission-oriented sales motions.
- The ability to connect technical capabilities to mission and operational value for both executive buyers and hands-on users.
- A collaborative self-starter, comfortable working across R&D, Sales, technical and revenue teams, and senior leaders to drive ambiguous, multi-stakeholder work forward independently.
Nice to have experience:
- Experience with blockchain, digital assets, or crypto-native financial infrastructure.
- Experience marketing AI-powered products, data platforms, intelligence products, cybersecurity, or risk and compliance technology.
- Familiarity with consumption- or usage-based pricing and packaging.
- Familiarity with investigative, intelligence, national-security, regulatory or tax use cases for intelligence and technology, and the policy developments shaping digital-asset markets.
You’ll thrive here if:
You can shape complexity into a story people remember and a sales conversation people can use. You write with precision, bring sound judgment to ambiguous problems, build for repeatability rather than one-off requests, and care about the quality of what reaches customers and the field.
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: Remote - USA
Workplace: Remote
Product Marketing turns Chainalysis innovation into customer value. We position our intelligence as solutions customers can understand and consume through our platform, shape how we commercialize them, and give GTM the stories and strategic assets to win. Customers reach our intelligence through products, AI agents, workflows, APIs, data and expert services. This role owns what those add up to. Our segment leads make it specific to an industry; you make the case for Chainalysis as a whole, and build the programs that grow each customer over time.
As Senior Product Marketing Manager for Platform, you will own the positioning for the Chainalysis platform as a whole, then turn it into the lifecycle campaigns and programmes that drive adoption, usage and expansion across our customer base.
This is a horizontal role working across every segment. It suits a problem solver rather than a feature marketer: you start from what customers are trying to do and what gets in their way, then work back to what we offer. You are metrics-savvy. You know what moves the needle and which levers to pull to meet an objective. You will work closely with Product, Sales, Customer Outcomes, Marketing & Communications and GTM Solutions & Readiness, alongside the segment leads who go deep on their industries.
In this role, you'll:
Position the value
- Define and evolve the Chainalysis story: what our intelligence enables, why we are meaningfully different, and why the whole is worth more than any one part.
- Build the messaging that lets GTM teams tell that story consistently.
- Own competitive positioning: frame the category and turn market moves into guidance deal teams can act on.
Build the programmes that grow it
- Build the lifecycle campaigns that take customers deeper into the platform and scale them in partnership with demand generation, product and sales strategy: onboarding, activation, expansion and renewal, each with its own message and moment.
- Spot the expansion patterns that hold across segments and turn them into cross-sell and upsell plays: the trigger, the message, the proof, and the asset a seller uses.
- Explain our commercial model in the customer’s terms, so buyers can see how what they use connects to what they get.
- Lead go-to-market planning for launches that span the portfolio, working with segment leads on the value proposition for each audience.
Win and learn in market
- Produce the strategic content that moves these conversations forward: first-call decks, value maps, discovery frameworks, ROI stories, objection handling and sales plays.
- Partner with Product, Product Marketing, GTM & Enablement teams to turn the strongest narratives into field tools sellers can find and use without asking.
- Turn churn, win-loss, field feedback and competitive signal into sharper positioning, and measure what reflects business health rather than activity.
We're looking for candidate who have:
- 8+ years in product, solutions, industry, or B2B enterprise technology marketing.
- Experience building something from nothing: a new proposition, segment or business line where there was no playbook.
- Positioning that changes how customers and sellers see a problem, and connects many capabilities into one value story.
- Experience designing lifecycle campaigns or expansion programmes where you owned the messaging and mechanics.
- Exceptional writing and editorial judgment. You can write crisp headlines, persuasive narratives, practical sales content, and executive-level messaging; you know the difference between jargon and precision.
- A collaborative self-starter, comfortable driving ambiguous, multi-stakeholder work forward across Product, Sales, technical and revenue teams, and senior leaders.
Nice to have experience:
- Experience with blockchain, digital assets, or crypto-native financial infrastructure.
- Experience marketing AI-powered products, data platforms, intelligence products, cybersecurity, or risk and compliance technology.
- Familiarity with consumption- or usage-based pricing and packaging.
You’ll thrive here if:
You enjoy connecting many products into one story more than marketing a single product in isolation. You build from first principles and create structure where none exists. You write with precision, build for repeatability rather than one-off requests, and care about the quality of what reaches customers and the field. You know when to go deep and when to simplify, and help raise the standard of the work around you.
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: Berlin Office; Netherlands; Portugal; Poland; Germany; United Kingdom; Spain
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
ABOUT THE ROLE
Your mission: drive ARR growth by turning hundreds (soon thousands) of n8n agency partners into a demand engine through scaled marketing programs.
Our agency partner network includes automation specialists and small consultancies with most ranging from 1–50 people. They leverage n8n to help their customers automate and transform their business - they have technical skills and customer knowledge but most have limited marketing resources.
The goal for this position is to define, build and launch creative marketing programs that our agency partners can utilize to grow their business with n8n. This will include building scalable self-serve programs (one to many) as well as working with some of the larger agency partners on specific marketing programs (one to one). Here’s an overview of what this position will be responsible for:
Build the program portfolio - Drive adoption
- Work directly with the agency partner marketing managers to define the overall strategy - what playbooks, what investments, what markets etc.
- Ship ready-to-run programs: Event-in-a-Box kits for local workshops and seminars, email and social campaigns, industry-specific use-case campaigns, reusable customer stories and simple demand-gen playbooks.
- Make every program executable without help: clear steps, editable templates and localisable assets that work for a solo consultant and a 50-person agency, in any region.
- Drive awareness and adoption of the various marketing programs through scaled and creative communications.
Measure and multiply
- Track the full funnel from access to download, execution, customer opportunities and revenue — for partners and for n8n.
- Use partner feedback and performance data to decide what to scale, what to change and what to stop.
- Turn each working program into a repeatable model for the next one, and automate your own program operations with n8n where it saves time.
- Measure the overall business impact and growth from agency partner generated business.
Requirements
Must-have
- Partner marketing at scale: You've built one-to-many programs adopted by hundreds or thousands of partners, and can show adoption numbers
- Self-service program design: You've packaged marketing so non-marketers can run it (kits, templates, playbooks) and know what makes them get used rather than downloaded
- Small-business empathy: You understand how small consultancies work and design for their limited time, budget and marketing know-how
- Outcome-driven measurement: You measure execution and pipeline, not asset views, and you're comfortable stopping a program that isn't working
- Bias for action: You're happy as a first hire with limited design and development support; you ship a pilot quickly and improve it with real data
- Global mindset: You've run programs across several regions and segments, and know how to localise without rebuilding from scratch
Nice-to-have
- Strategic partner programs: You've also built custom marketing programs with large partners that ran over several months or quarters
- Channel or ecosystem background: You've worked on an agency, solutions-partner or reseller program at a software company
- Hands-on with automation: You've built workflows yourself — in n8n or similar tools — and can talk shop with technical partners
- Local events: You've designed field events or workshops that others delivered
- Languages: You work professionally in a language beyond English
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Philadelphia, Tampa, Chicago or Dallas/Austin - United States
Why Join Exadel
We're an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From strategic advisory and AI solutions to digital transformation, we partner with enterprise leaders to solve complex business challenges, unlock opportunities, and build what's next.
What powers it all? Our people are ambitious, collaborative, curious, and constantly evolving.
About the Role
You will be joining the growing UK arm (London-based) of our US-based Advisory business, where you will help shape the direction of the practice and execute our ambitious plans to scale our strategy consulting capabilities.
As a Lead Strategy Consultant, you will act as a trusted advisor and front door to Exadel, where you'll work directly with senior client leaders, often at the C-suite level, helping them clarify their business goals, uncover opportunities, challenge assumptions, and define the outcomes that matter most. We believe great consulting doesn't begin with a predefined problem or solution. It begins with curiosity, asking the right questions, understanding what keeps clients up at night, and looking beyond their initial requests to determine what they are ultimately trying to achieve.
You'll help clients set strategies that evaluate the right combination of people, processes, operating models, experiences, data, and technology to achieve their goals. This may involve improving business performance, developing new capabilities, addressing operational challenges, or enabling broader transformation.
And once the strategy is defined, you won't simply hand it off. You'll work alongside our broader delivery teams to help turn strategic direction into tangible outcomes, ensuring solutions work for the people and organizations they are intended to serve.
What You'll Do
Lead client engagements, shaping opportunities, Problems & Solutions
Own consulting workstreams and engagements end-to-end, accountable for quality, timelines, budgets, and client outcomes
Lead workshops, asking thoughtful, sometimes challenging questions to uncover what clients are truly trying to achieve, rather than simply accepting their initial problem statement or proposed solution
Identify underlying challenges, root causes, and opportunities that may not be immediately apparent, helping clients focus on the outcomes that will create the greatest value
Help clients define what success looks like and translate their goals into strategic priorities, actionable recommendations, and practical roadmaps
Develop Executable Strategies
Develop client strategies and own strategic roadmaps grounded in business realities and focused on measurable outcomes, including revenue growth, customer experience, operational efficiency, risk reduction, and business performance
Evaluate strategic options across people, processes, operating models, experiences, data, and technology, including AI where it can deliver meaningful value
Lead business case development, quantify opportunities, and confidently present investment recommendations to client leadership and finance teams
Work with Exadel's broader advisory, design, data, AI, and engineering teams to ensure strategies can be translated into tangible solutions
Build Client Relationships & Grow the Business
Build trusted relationships with senior client decision-makers, developing a deep understanding of their business, priorities, and evolving needs
Recognize emerging challenges and opportunities where Exadel can deliver additional value, helping shape new engagements and long-term partnerships
Support proposals, pitches, business cases, and solution development for new opportunities
Contribute to thought leadership that helps organizations navigate evolving business challenges, strategic opportunities, and the role of emerging technologies
Help Shape Our Consulting Practice
Contribute to the development and evolution of consulting frameworks, methodologies, and reusable approaches that strengthen our ability to deliver client value
Help build and scale our strategy consulting capabilities, influencing how we engage clients, shape opportunities, and deliver outcomes
Mentor and coach other consultants, strengthening their strategic thinking, problem-solving, and client leadership skills
What You Bring
Strong consulting experience:
Extensive experience in strategy, management, business, or technology consulting, with a proven track record of leading client engagements and influencing senior stakeholders
Strategic leadership and opportunity shaping:
The ability to enter client conversations without a predefined problem or solution, uncover opportunities, challenge assumptions, and guide clients toward the right strategic direction and business outcomes
Intellectual curiosity and critical thinking:
A natural instinct to ask questions, dig beneath the surface, investigate root causes, and understand what truly matters to clients. You're comfortable respectfully challenging their thinking when it leads to better outcomes
Executive presence and stakeholder leadership:
Confidence engaging directly with senior executives, including C-suite leaders, building trust, navigating complex stakeholder environments, and influencing strategic decisions
Commercial and business acumen:
The ability to connect business goals to financial and operational outcomes, quantify opportunities, build credible business cases, and confidently discuss revenue, margin, cost, risk, and return on investment
Human-centered thinking:
Strong empathy, creativity, judgment, and an understanding of how people, organizations, and technology interact. You recognize that successful strategies must work for the people they affect
AI and technology fluency:
Curiosity about emerging technologies and hands-on experience using AI to enhance your own work. You understand where AI can create value, recognize its limitations, and are comfortable collaborating with technical teams without needing to be an engineer yourself
Strategy through execution:
Experience translating strategic direction into practical roadmaps, actionable recommendations, and measurable outcomes. You understand how to connect business strategy with delivery
Builder mindset:
Comfortable moving beyond presentations to test ideas, validate assumptions, and develop tangible proof. You thrive in ambiguity, work at pace, and balance hands-on contribution with leading from the front
Business and operating model understanding:
Experience assessing organizational capabilities, business processes, governance, and operating models, with the ability to recommend changes where they support client goals
People leadership:
Experience managing, mentoring, or coaching consultants, with a genuine interest in helping others develop
Exceptional communication:
The ability to distill complex business challenges into clear, compelling narratives and communicate recommendations persuasively, both in writing and in the room
High standards and accountability:
A commitment to intellectual rigor, accuracy, quality, and delivering thoughtful recommendations that create meaningful client value
English Level
Professional fluency
Location
Philadelphia, Tampa, Chicago or Dallas/Austin - United States
Legal & Hiring Information
Compensation Transparency: The expected compensation range for this role is $130–150k USD annually, with eligibility for commission, bonus, or other incentive compensation where applicable. Actual compensation will be determined based on experience, skills, qualifications, geographic location within the United States, and business needs.
Location Eligibility: This role is open to candidates residing in the United States.
Experience Requirements: We welcome applicants with relevant experience regardless of where it was obtained. US work experience is not required.
Use of Artificial Intelligence in Hiring: We may use automated tools or artificial intelligence systems to support the screening, assessment, or selection of applicants as part of our hiring process.
Benefits Summary: US-based employees are eligible to participate in Exadel’s benefits programs, which may include comprehensive health, dental, and vision coverage; life and disability insurance; retirement savings programs; paid time off; paid holidays; and other wellness or voluntary benefit programs, subject to plan terms and eligibility requirements.
Equal Employment Opportunity: Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable federal, state, and local laws.
Accessibility and Accommodation: We are committed to providing accommodations throughout the recruitment process in accordance with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local accessibility laws. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. If you require accommodation at any stage of the hiring process, please contact us.
Data Privacy Notice: For applicants residing in California, please note that personal data collected during the application process is subject to the California Consumer Privacy Act (CCPA) and will be processed in accordance with our applicant privacy notice.
Disclaimer: Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
Location: Dublin, Ireland
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
In AI, proximity to customer reality is the moat. Even the best model doesn't run itself: it takes someone who gets close enough to a customer's business to make it work, and that closeness doesn't happen on its own.
That's where the
Forward Deployed Product Manager
comes in. You'll work directly with our biggest customers at the moments that matter most in their journey with Fin, whether that's proving out value in an evaluation, getting a deployment live, or expanding what's possible once it's working, and get them to real, measurable success with Fin faster than they'd get there on their own. What you learn with them feeds back into the product, so every customer after them gets there faster and better too.
This is a very novel role in the industry, still being shaped, and you'll help sharpen what great looks like at Fin: evolving the playbooks, and shaping how we win and deliver on our biggest, highest-stakes deals.
This is a high-ownership, high-visibility role for a PM who wants real time with customers and hands-on time with the product, and who's comfortable making progress before every answer is known.
What will I be doing?
Own outcomes for a portfolio of strategic customers deploying Fin.
Understand their business, their support operation, and their technical environment well enough that the deployment plan you propose earns trust immediately.
Run the full arc yourself.
Pitch and demo Fin, scope the solution, hands-on configure it (including custom development if required), and unblock whatever gets in the way, whether that's a product gap, a technical integration, or a cross-functional snag.
Be the AI expert in the room.
Customers should leave every conversation with you knowing more about how to get outstanding results from Fin.
Partner tightly with Sales, Success, and R&D
so each deployment feels like one team to the customer, not a relay race.
Turn what you learn in the field into product.
Bring specific, evidence-backed input, not just feature requests, to shape the roadmap.
Build the playbook as you go:
the deployment patterns, templates, and best practices that make the next ten deployments faster than the first.
Help define what Forward Deployed PM means at Fin
. It's a very novel role across the industry, still being shaped, and you'll help sharpen what it looks like here.
Success in this role looks like your customers thriving with Fin, and the product getting sharper because of what you learned from them. It's product management at its core, not solutions engineering, customer success, or professional services.
What skills do I need?
Experience:
No minimum years required. We care about impact, drive, and potential, evidenced through the skills below, not tenure.
Customer obsession:
Deep empathy paired with a bias for action. You're motivated by solving the real problem and delivering measurable results.
Communication & storytelling:
You can pitch Fin to a room of executives, then get into the technical weeds with their engineers, adjusting depth and tone without losing either audience.
Technical fluency:
You're able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You're comfortable onboarding a customer into more technical product setups.
Evidence-based thinking:
You use data, not anecdotes, to make the case for a deployment plan or a roadmap bet, and you're comfortable pulling and interpreting data (conversation logs, usage, CX metrics) to find the story.
Cross-functional influence:
You navigate organizational boundaries easily, and bring people together to get the best outcome for customers and Fin.
Comfort with ambiguity:
You thrive in fast-changing, undefined environments, switching fluidly between big-picture strategy and in-the-weeds execution.
Operational rigor:
Operational rigor: You're highly organized and structured, managing multiple deployments and priorities without becoming reactive, and you know when a moment calls for speed versus polish.
Even better if you have:
Experience building product for enterprise customers
Startup or B2B SaaS experience
Background in technical consulting, solutions engineering, or customer success
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Amsterdam, Netherlands; Finland
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the Role
We are looking for an experienced Global Power Procurement and Strategy Manager to lead the end-to-end procurement and commercial management of electricity across the company’s global sites.
This role owns the complete power procurement lifecycle, from collecting and validating consumption data, forecasting demand and analyzing energy markets, through developing sourcing strategies, conducting competitive procurement processes, negotiating agreements and managing the resulting power portfolio.
The successful candidate will combine strong knowledge of electricity markets with commercial, analytical and procurement capabilities and will work closely with Data Center Operations, Infrastructure, Engineering, Finance, Treasury, Legal, Tax and Sustainability teams.
Key Responsibilities
Own the global electricity procurement strategy (including PPAs) for the company’s data centers, offices and other operational sites.
Establish and maintain a consolidated view of electricity consumption, demand forecasts, costs, tariffs, suppliers, contractual commitments and renewal dates across all locations.
Develop short-, medium- and long-term power procurement strategies tailored to the regulatory, operational and commercial conditions of each market.
Monitor electricity markets, pricing trends, regulatory developments, grid conditions and relevant geopolitical and supply risks.
Evaluate available procurement structures, including utility supply agreements, fixed and indexed pricing, spot-market exposure, Power Purchase Agreements and renewable energy solutions.
Develop financial models, market comparisons, sourcing scenarios and business cases to support management decisions.
Translate complex market, technical and regulatory information into clear commercial recommendations.
Lead RFI and RFP processes, including market engagement, proposal evaluation, supplier selection and award recommendations.
Lead commercial negotiations with utilities, electricity suppliers, energy producers, aggregators, advisors and renewable energy providers.
Manage the contracting process from commercial alignment through internal approvals, negotiation and execution.
Partner with Legal, Finance, Treasury, Tax and Sustainability teams to assess contractual, financial, accounting, regulatory and risk implications.
Manage electricity supply contracts throughout their lifecycle, including renewals, pricing mechanisms, volume commitments, guarantees, indexation and termination provisions.
Monitor contracted versus actual consumption, expenditure, supplier performance and exposure to market prices.
Support the review and validation of electricity invoices, tariffs, grid charges and other energy-related costs.
Identify cost-saving, cost-avoidance and risk-reduction opportunities across the global power portfolio.
Develop dashboards and management reporting covering consumption, expenditure, forecast accuracy, market exposure, contract status, savings and key risks.
Support the company’s sustainability and renewable energy objectives, including the evaluation and procurement of Guarantees of Origin, Renewable Energy Certificates and equivalent local instruments.
Establish global policies, governance standards, procurement processes and contracting principles for electricity sourcing.
Coordinate external energy advisors and consultants where specialized local-market support is required.
Required Qualifications
Bachelor’s degree in Energy, Engineering, Economics, Finance, Business, Supply Chain Management or a related field.
At least 7 years of relevant experience in electricity markets, energy procurement, utilities, energy trading, commercial energy advisory or strategic sourcing.
Demonstrated experience managing electricity sourcing or supply agreements for large commercial or industrial consumers.
Strong understanding of electricity market structures, utility tariffs, wholesale pricing, grid charges and regulatory frameworks.
Experience with electricity purchasing models such as fixed-price, indexed, spot-market and long-term power supply agreements.
Proven experience leading complex sourcing processes and negotiating high-value, multi-year commercial agreements.
Strong financial and quantitative capabilities, including cost modelling, forecasting, scenario analysis and business-case development.
Ability to interpret consumption data and convert market information into actionable sourcing recommendations.
Strong contract, stakeholder and project management capabilities.
Excellent written and verbal communication skills in English.
Ability to work independently and manage multiple markets, projects and decision timelines simultaneously.
Preferred Qualifications
Experience supporting data centers, cloud infrastructure, telecommunications or other energy-intensive operations.
Experience with Power Purchase Agreements and renewable energy procurement.
Knowledge of European and US electricity markets and regulatory environments (Preferably including additional markets).
Familiarity with energy-risk management, hedging principles, balancing arrangements and volume-risk mechanisms.
Experience working with Treasury, Finance, Sustainability, Engineering and Data Center Operations teams.
Experience establishing global energy-data management and reporting processes.
Experience working within a rapidly growing international technology organization.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: United Kingdom
Why Join Exadel
We're an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From strategic advisory and AI solutions to digital transformation, we partner with enterprise leaders to solve complex business challenges, unlock opportunities, and build what's next.
What powers it all? Our people are ambitious, collaborative, curious, and constantly evolving.
About the Role
You will be joining the growing UK arm (London-based) of our US-based Advisory business, where you will help shape the direction of the practice and execute our ambitious plans to scale our strategy consulting capabilities.
As a Lead Strategy Consultant, you will act as a trusted advisor, where you'll work directly with senior client leaders, often at the C-suite level, helping them clarify their business goals, uncover opportunities, challenge assumptions, and define the outcomes that matter most. We believe great consulting doesn't begin with a predefined problem or solution. It begins with curiosity, asking the right questions, understanding what keeps clients up at night, and looking beyond their initial requests to determine what they are ultimately trying to achieve.
You'll help clients set strategies that evaluate the right combination of people, processes, operating models, experiences, data, and technology to achieve their goals. This may involve improving business performance, developing new capabilities, addressing operational challenges, or enabling broader transformation.
And once the strategy is defined, you won't simply hand it off. You'll work alongside our broader delivery teams to help turn strategic direction into tangible outcomes, ensuring solutions work for the people and organizations they are intended to serve.
What You'll Do
Lead client engagements, shaping opportunities, Problems & Solutions
Own consulting workstreams and engagements end-to-end, accountable for quality, timelines, budgets, and client outcomes
Lead workshops, asking thoughtful, sometimes challenging questions to uncover what clients are truly trying to achieve, rather than simply accepting their initial problem statement or proposed solution
Identify underlying challenges, root causes, and opportunities that may not be immediately apparent, helping clients focus on the outcomes that will create the greatest value
Help clients define what success looks like and translate their goals into strategic priorities, actionable recommendations, and practical roadmaps
Develop Executable Strategies
Develop client strategies and own strategic roadmaps grounded in business realities and focused on measurable outcomes, including revenue growth, customer experience, operational efficiency, risk reduction, and business performance
Evaluate strategic options across people, processes, operating models, experiences, data, and technology, including AI where it can deliver meaningful value
Lead business case development, quantify opportunities, and confidently present investment recommendations to client leadership and finance teams
Work with Exadel's broader advisory, design, data, AI, and engineering teams to ensure strategies can be translated into tangible solutions
Build Client Relationships & Grow the Business
Build trusted relationships with senior client decision-makers, developing a deep understanding of their business, priorities, and evolving needs
Recognize emerging challenges and opportunities where Exadel can deliver additional value, helping shape new engagements and long-term partnerships
Support proposals, pitches, business cases, and solution development for new opportunities
Contribute to thought leadership that helps organizations navigate evolving business challenges, strategic opportunities, and the role of emerging technologies
Help Shape Our Consulting Practice
Contribute to the development and evolution of consulting frameworks, methodologies, and reusable approaches that strengthen our ability to deliver client value
Help build and scale our strategy consulting capabilities, influencing how we engage clients, shape opportunities, and deliver outcomes
Mentor and coach other consultants, strengthening their strategic thinking, problem-solving, and client leadership skills
What You Bring
Strong consulting experience:
Extensive experience in strategy, management, business, or technology consulting, with a proven track record of leading client engagements and influencing senior stakeholders
Strategic leadership and opportunity shaping:
The ability to enter client conversations without a predefined problem or solution, uncover opportunities, challenge assumptions, and guide clients toward the right strategic direction and business outcomes
Intellectual curiosity and critical thinking:
A natural instinct to ask questions, dig beneath the surface, investigate root causes, and understand what truly matters to clients. You're comfortable respectfully challenging their thinking when it leads to better outcomes
Executive presence and stakeholder leadership:
Confidence engaging directly with senior executives, including C-suite leaders, building trust, navigating complex stakeholder environments, and influencing strategic decisions
Commercial and business acumen:
The ability to connect business goals to financial and operational outcomes, quantify opportunities, build credible business cases, and confidently discuss revenue, margin, cost, risk, and return on investment
Human-centered thinking:
Strong empathy, creativity, judgment, and an understanding of how people, organizations, and technology interact. You recognize that successful strategies must work for the people they affect
AI and technology fluency:
Curiosity about emerging technologies and hands-on experience using AI to enhance your own work. You understand where AI can create value, recognize its limitations, and are comfortable collaborating with technical teams without needing to be an engineer yourself
Strategy through execution:
Experience translating strategic direction into practical roadmaps, actionable recommendations, and measurable outcomes. You understand how to connect business strategy with delivery
Builder mindset:
Comfortable moving beyond presentations to test ideas, validate assumptions, and develop tangible proof. You thrive in ambiguity, work at pace, and balance hands-on contribution with leading from the front
Business and operating model understanding:
Experience assessing organizational capabilities, business processes, governance, and operating models, with the ability to recommend changes where they support client goals
People leadership:
Experience managing, mentoring, or coaching consultants, with a genuine interest in helping others develop
Exceptional communication:
The ability to distill complex business challenges into clear, compelling narratives and communicate recommendations persuasively, both in writing and in the room
High standards and accountability:
A commitment to intellectual rigor, accuracy, quality, and delivering thoughtful recommendations that create meaningful client value
English Level
Professional fluency
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more.
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs.
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
Location: Brazil; Peru; Colombia; Argentina; Mexico; Chile
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Kraken's engineers build a lot of software. Developer Platform AI builds the AI systems they use to do it: agents that write and review code, simple access to the best models in the tools they already use, and the infrastructure that connects AI to our internal systems.
This is a small team with a lot of reach. The tools you ship will change how engineers across Kraken work every day, and you'll see that happen directly. The work spans agent platforms, code review, LLM routing and cost controls, MCP integrations with tools like Slack, Jira and GitLab, and the security and observability that make all of it safe to run.
If you want to work on applied AI with real users from day one, this is that job.
THE OPPORTUNITY
- LLM traffic doesn't behave like normal API traffic. Requests are long-running, streaming and expensive. One prompt can cost a few cents or a few dollars. One team's burst can burn another team's budget. Providers change their rate limits, failure modes and pricing without warning. Running this well is a problem few companies have solved, and it's the job.
- Own the reliability of the platform engineers depend on: the AI Gateway, the agent runtime and the connections to internal tools. Set the SLOs, own the error budgets and decide what happens when they're spent.
- Design resilience across model providers: routing, failover, retries, rate limiting and graceful degradation when a provider is slow, throttling or down.
- Make LLM traffic legible. Build observability that shows latency, errors, token usage and cost by team, model and use case, so engineers can see what their workloads cost and where they're spending their time waiting.
- Treat capacity and cost as one problem. Routing decisions affect both latency and spend, and you'll own the tradeoff directly.
- Work with Security, Finance and AI governance to put access controls, budgets, audit logging and data handling into the platform, not into a spreadsheet next to it.
- Lead incident response and blameless post-incident reviews. Turn what breaks into fixes that stay fixed.
- Automate operations with infrastructure as code, safe deployments and progressive rollouts, so the platform gets more reliable as it grows rather than more fragile.
- Mentor engineers and raise the operating standard across the team.
This is a Staff role. You'll set the technical direction for how the platform runs, not just keep it running. The platform is small enough that your decisions shape it directly, and used broadly enough that they affect every engineering team at Kraken.
SKILLS YOU SHOULD HODL
- Extensive experience in site reliability, infrastructure or platform engineering, with a track record of owning high-traffic, business-critical services in production
- Deep hands-on experience with Kubernetes, a major cloud provider and infrastructure as code such as Terraform
- Strong command of SLOs, observability and incident management, and the judgment to know which reliability work actually matters
- Proficiency in Rust or Python, and comfort reading and changing a production service's code
- Experience with API gateways, reverse proxies or traffic management: load balancing, rate limiting, failover and caching
- Experience operating multi-tenant internal platforms, including authentication, authorization and per-tenant cost controls
- Staff-level influence: you set direction across teams, write clear design documents and bring other engineers with you
NICE TO HAVES
- Experience operating LLM gateways or integrating LLM provider APIs at scale: streaming, token-based rate limiting, model routing and caching
- Experience serving models yourself, including vLLM or Ray: GPU scheduling, batching, autoscaling and cost per token
- Experience building Kubernetes controllers or operators with controller-runtime or kubebuilder
- Experience with Consul and Vault for service discovery, configuration and secrets
- Experience with model evaluation pipelines for catching quality regressions before and after rollout
- Familiarity with coding agents and agent harnesses, and running them safely in sandboxed environments
- Experience with cost attribution, budgeting or FinOps for usage-based services
- Background in security-sensitive or regulated environments such as financial services or crypto
- Contributions to open-source gateway, proxy or observability projects
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on X https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Distributed
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations:
Vancouver, BC
What you will do as a Customer Engineer
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.
Key Responsibilities
Technical Validation:
Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals.
Customer Adoption & Value Realization:
Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Commercial Accountability & Expansion:
Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
Trusted Advisory:
Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.
AI Orchestration & Workflow Automation:
Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory.
Education & Enablement:
Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization.
Minimum Qualifications
Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below:
Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS.
Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts.
Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows.
Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.
Strongly Preferred Qualifications (The "Good-to-Haves")
Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.
Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.
Education
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Travel
This role will require travel up to 20–50% to attend customer meetings, conferences, industry events, and other in-person team meetings, within the assigned territory. For this reason, candidates must have reliable personal or local public transportation to complete all required travel. Required travel is reimbursable in accordance with the Company's Travel & Expense Policy, as it may be amended from time to time.
Compensation
This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Denver, Colorado, United States, AMER; This is a full-time position, and candidates must be located in the greater Denver area and able to work in the office two days a week (Tuesday and Thursday)
УдалённоseniorLondon
УдалённоseniorRemote - USA
УдалённоseniorBerlin Office; Netherlands; Portugal; Poland; Germany; United Kingdom; Spain
leadPhiladelphia, Tampa, Chicago or Dallas/Austin - United States
seniorDublin, Ireland
Amsterdam, Netherlands; Finland
United Kingdom
УдалённоBrazil; Peru; Colombia; Argentina; Mexico; Chile; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance