Fraud Prevention Specialist (Card Disputes & Chargebacks)

Location: Serbia Workplace: fully About the Client Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services. Role Overview Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders. Key Responsibilities Manage the full transaction dispute lifecycle, including chargebacks. Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online. Monitor transactions for suspicious payments and emerging fraud trends. Work with merchants to investigate flagged transactions and verify their legitimacy. Maintain case records and report on confirmed fraud and incoming disputes. Liaise with regulatory authorities on fraud prevention systems and payment card disputes. Review and onboard prospective partners’ websites. Develop and maintain departmental policies and procedures. Requirements At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management. Knowledge of Visa and Mastercard rules and requirements. Hands-on experience with fraud prevention systems and transaction monitoring. Solid understanding of payment card fraud schemes. Ability to analyze large volumes of transaction data and identify unusual activity. Upper-intermediate English or higher, and fluent Russian. Key Soft Skills Strong analytical and critical-thinking skills. Clear communication and confidence when liaising with merchants and external stakeholders. Sound judgement and a structured approach to investigating complex cases. Ability to manage competing priorities and meet deadlines. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.