Вакансии

Location: Yerevan, Armenia Description Digitain is seeking a self-motivated, passionate and detail-oriented professional to fill the vacancy Junior Financial Risk Specialist. This position is shift-based and includes morning, evening and night shifts. R esponsibilities Investigate, classify, and prioritize various forms of fraudulent users and payment concerning activities Establish risk and fraud avoidance measures Monitor and analyze customers' attitudes Support, approve and define limits of Company branches Approve customer’s withdrawal requests Requirements Graduate Degree in Finance, Business Administration, or a related technical field Experience in the gaming industry is required Strong knowledge of online payments, gaming accounts, banking, and payment processing is a plus Excellent knowledge of Russian and English languages Advanced proficiency in MS Excel Advanced computer skills and familiarity with various risk analysis tools Strong analytical, investigative, and problem-solving skills Ability to assess and manage risk with attention to detail In-depth knowledge of sports games and casino games, with a strong understanding of the gaming industry dynamics. Mathematical thinking and a high level of accuracy Excellent punctuality, communication skills, and a strong sense of responsibility Motivation and eagerness to learn new skills and adapt to the fast-evolving industry Strong planning, organizational skills, and the ability to prioritize tasks effectively A positive attitude and ability to work well within a team

Location: Yerevan, Armenia About Us Imagine Live, part of the Digitain Group, specializes in live gaming and streaming worldwide. With a fresh take on live dealer games and premium game show-style content, we deliver top-tier entertainment in a professional, dynamic environment. We are committed to growth, development, and excellence in the gaming industry. Description We are looking for a Shuffler to work in Live Casino Studio. We are looking for a detail-oriented and enthusiastic individual who is ready to join our professional team. The candidate will be responsible for managing all playing cards and game-related equipment. Shifts 08:00-16:00 16:00-00:00 00:00-08:00 Responsibilities Shuffle cards in the shuffling area according to operating procedures Shuffle and change cards on live casino tables when necessary Keep in order and be in charge of the shuffling area and game-related equipment Perform other duties as assigned Requirements Attention to detail Ability to work on a flexible schedule Good working communication skills Strong organizational abilities No previous job experience required Benefits Free taxi (only for evening and night shifts) One-shot bonuses in case of childbirth marriage Gym membership discount Free of charge, coffee/tea, ice cream 3 x salary in advance with up to 1-year repayment option (benefit is applicable after 1-year employment) Team building Free of charge professional books Free subscriptions (Linkedin Learning, Pluralsight, etc.) Referral Program with financial reward

Location: Yerevan, Armenia Description Digitain is seeking for energetic and highly motivated person to join our Partner Support Team. Do you love online games, or are you interested in sports events? Don't you mind finding ways to manage complicated conversations effectively? Then join our team! Become a master of partner service, gain knowledge, share your skills with the team members, discover new possibilities with us! The job is shift based and includes morning, afternoon, evening and night shifts. Responsibilities Work closely with Digitain partners’ support representatives through online chat or other messengers Provide timely, accurate and complete information using the right methods/tools Answer partners’ inquiries related to services, games, bets and other products provided by the company Identify and assess partners’ needs to achieve satisfaction Interact with Partners to provide and process information in response to inquiries, concerns, and requests Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any Register all type of issues in the ticketing system for the review of corresponding departments Build sustainable, long relationship and trust with Partners through open and interactive communication Requirements Genuine curiosity about gaming and good understanding of online gaming industry Proficient in English and Russian languages (written and verbal) Result-oriented Multitasking skills Creative thinking Attention to details Ability to work in high pressure and in stressful situations Excellent communication and writing skills Prior experience as a front line employee would be a plus Willingness to work on 24/7 shifts (is a must)

Location: Yerevan, Armenia Description Digitain is seeking for energetic and highly motivated specialist to join its Partner Support team. Do you love online games, or are you interested in sports events? Don't you mind finding ways to manage complicated conversations effectively? Then join our team! Become a master of partner service, gain knowledge, share your skills with the team members, discover new possibilities with us! The job is shift based and includes morning, afternoon, evening and night shifts. Responsibilities Work closely with Digitain partners’ support representatives through online chat or other messengers Provide timely, accurate and complete information using the right methods/tools Answer partners’ inquiries related to services, games, bets and other products provided by the company Identify and assess partners’ needs to achieve satisfaction Interact with Partners to provide and process information in response to inquiries, concerns, and requests Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any Register all type of issues in the ticketing system for the review of corresponding departments Build sustainable, long relationship Requirements Genuine curiosity about gaming and a good understanding of the online industry Excellent English and Turkish written and oral communication skills Result-oriented Multitasking skills Creative thinking Attention to details Ability to work in high pressure and in stressful situations Excellent communication and writing skills Prior experience as a front line employee would be a plus Willingness to work on 24/7 shifts (is a must)

Location: Yerevan, Armenia About Us Imagine Live, part of the Digitain Group, specializes in live gaming and streaming worldwide. With a fresh take on live dealer games and premium game show-style content, we deliver top-tier entertainment in a professional, dynamic environment. We are committed to growth, development, and excellence in the gaming industry. Description Our Game Presenter position is perfect if you do love the entertainment industry and would like to discover it for you. We are looking for candidates with smiling faces and excellent customer service skills who will happily assist people to have a good time with us. You will be responsible for managing and operating table games. In addition, you will supervise players, react to chat inquiries. Shifts 08:00-16:00 16:00-00:00 00:00-08:00 Responsibilities Communicate with players from different countries around the world Ensure games are dealt according to the procedure, as per training Answering customers' questions in real-time via live chat Enjoy the experience of presenting our games to the players Requirements Enjoy working as part of a close & friendly team Willingness to discover gaming industry, such as rules of the games Ability to work with the cameras in the studio Proficient in English and willing to further improve via in-house training Be a natural communicator and with a smile on your face at all times Benefits Health insurance after 3 months probation period Free taxi (only for evening and night shifts) Partial tuition reimbursement for students Career growth opportunity Gym membership discount One-shot bonuses in case of childbirth marriage Free of charge, coffee/tea, ice cream Team building English language tuition Free of charge professional books Free subscriptions (LinkedIn Learning, Pluralsight) Referral a Friend Program with financial reward Professional Make-up Training

Location: Yerevan, Armenia Description: Digitain is looking for an IT Monitoring Specialist, who will join the IT Operations Unit.  The ideal candidate should monitor and administrate production systems daily and respond immediately to security or usability concerns. As well as assist all teams and provide high-level production support, coordinate with IT, development and ensure effective services for reaching reliability of all systems. The job is shift based and includes morning, evening and night shifts (is a must). Responsibilities: Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs Automate daily routines production monitoring tasks Develop and produce production services guides Prioritize workload, providing timely and accurate resolutions Setup internal and external monitoring for production system Requirements: At least one-year professional experience in IT Monitoring Experience in iGaming sphere will be considered as a plus Knowledge of Windows and Linux OS Knowledge of Virtualization (ESXI, Hyper-V) will be considered as a plus Knowledge of web servers such as IIS, Apache or Nginx Knowledge of Monitoring systems (Zabbix, Prometheus, Grafana, ELK) Knowledge of Docker and Kubernetes containerized system will be considered as a plus Knowledge one of scripting languages, PowerShell, Bash, Python will be considered as a plus Fast reaction Prioritization and multi-tasking Team player Time management Written and verbal communication skills

Location: Yerevan, Armenia Description Incident Management is meant to reinstate normal service operations as fast as possible and mitigate the negative impact on business operations, thus making sure that the agreed levels of service quality are maintained. The goal is to effectively manage the lifecycle of all incidents and to restore IT services for users or customers as quickly as possible when an interruption takes place. Now we welcome an Incident Management Specialist to join our bright team of devoted and creative Digitainers. If you are enthusiastic to improve knowledge on gaming industry, come up with innovative ideas and obtain new skills for a lifetime, then, you might be the person we are looking for. The job is shift based and includes morning, afternoon, evening and night shifts. Responsibilities Receive and process incident tickets and service requests from company staff and worldwide partners As receiving the Incident ticket and service request implement initial Review, criteria-based edition, issue reproduction, priority definition, first level troubleshooting and bug checking, afterwards, support with all necessary tools and credentials, assign the ticket to the responsible team/department Keep tense contact with the responsible teams/specialists, require updates regarding the Incident resolution process, based on procedures follow Service and operation level agreements Keep the contact with front line, management, partners all around the world organizing multilingual notification (English, Russian) process regarding incident tickets and service requests resolution process Handle full information transfer regarding maintenance works by company providers, deliver corresponding information to the management and partners Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding the changes in products and services Undertake Service Desk, Change management and Release management limited responsibilities in non-working hours Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff Other duties as assigned by the immediate supervisor Requirements Undergraduate Degree in IT / Management will be a plus Ability to competently keep verbal and written communication in Armenian, English and Russian with partners / other personnel Good knowledge of MS Office Experience in the iGaming industry is a plus Knowledge of Atlassian Jira or other similar software will be considered as a plus Ability to work with shifts is a must Reporting and analytical skills Hardworking, initiative and flexible personality with the ability to prioritize and multi-task