Location: NY_Manhattan_Office
Who we are…
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Position Overview:
Plan – with Product and Engineering to create aligned roadmap and backlogs, understand/manage input, throughput, and capacity.
Execute – with the team to deliver the committed projects, on time within budget with quality, help manage changes/disruptions to the team, partner with other managers/teams adhering to best practices, process and audit constraints.
Communicate – keep both stakeholders and team informed on status, issues and risks.
Grow – coach and develop team, identify and work to close talent/resource gaps, identify and work to introduce new technologies to our solutions.
Guide team development efforts towards successful project delivery.
Provide hands-on technical leadership to teammates through delivery of quality solutions to technical problems.
Maintain high standards of software quality within the team by establishing good practices and habits.
Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
Participate in peer-reviews of solution designs and related code.
Provide guidance on resolving technical and application problems.
Assess opportunities for application and process improvement and prepare documentation of rationale to share with regional R&D Director, team members and other affected parties.
Adhere to high-quality development principles while delivering solutions on-time and on-budget.
Analyze system specifications and translate system requirements to task specifications for less experienced software engineers.
Participate in agile estimations, planning, daily ceremonies and retrospectives to drive continuous improvement in team and personal performance.
Deliver maximum value to the customer, ensuring that all involved have the resources they need, are communicating well, and are shielded from distractions and interruptions.
Responsible for keeping time goals clear and visible to teams. Facilitate daily stand-ups “check-ins”, Planning, Showcases and Retrospectives.
Coach teams to victory by guiding effective ways to communicate project visions, that inspires team to achieve.
Ensure time management and recording is completed on-time (weekly) and is accurate.
Participate in performance & salary review sessions.
Manage conflicts within the team and reach out for support where appropriate.
1 on 1 catch ups with team members to provide opportunity for bi-directional feedback.
Qualifications
10+ years of experience in commercial enterprise software delivery.
3+ years of hands-on cloud technology experience. (Azure preferred, AWS).
Good Knowledge & experience with cloud security, cybersecurity practices, compliance, data privacy & security protocols & practices.
Complete understanding of all phases of application development and the use of AGILE methodologies.
BA/BS or advanced degree in Business, Computer Science or equivalent preferred but not required.
Deep technical expertise in core technologies (C#, .Net, Java, Python) and proven experience in key delivery areas (Back-office, Artificial intelligence, IOT, security and integration).
Good day to day planning, resource management and time management skills
Good communication skills to be able to discuss issues with software engineers and all levels of management.
Establish oneself as a credible source for guidance on organizational standards and norms.
Demonstrate the courage to say "no" when necessary and provide thoughtful reasoning on why.
Synthesize information, experience, and various inputs to determine the best course of action for teams and units.
Optimize and integrate large-scale systems to continually improve quality and service.
Hold others accountable for meeting customer needs.
Encourage others to seek perspectives from impacted stakeholders.
To collaborate/communicate with both technical and business stakeholders.
Strong analytical skills and attention to detail.
Willingness and ability to coach and mentor less experienced engineering staff.
Improved efficiency and effectiveness of Verra Mobility products and services.
Improved quality of deliverables to both internal and external clients.
Projects delivered on time and within estimated budgets.
Successful completion of the Nlets fingerprinting background assessment.
Must be okay with commuting 2-3 days into our New York City, NY office
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: United States, San Diego, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Director, Program Management
Portfolio & Program Management Office (PPMO)
About the Role
Sony Interactive Entertainment is seeking a Director, Program Management to lead the delivery, governance, and strategic execution of critical e-commerce, payments, and monetization initiatives across the PlayStation platform.
This role is responsible for leading a portfolio of large-scale, cross-functional programs that span Product, Engineering, Finance, Tax, Legal, Operations, Customer Experience, and Commercial organizations. The Director will drive alignment across senior leaders, influence strategic investment decisions, and ensure complex initiatives deliver measurable customer and business outcomes.
The ideal candidate combines deep program leadership expertise with strong domain knowledge in digital commerce, payments, subscription businesses, marketplaces, checkout experiences, fraud prevention, taxation, and financial operations. They must be capable of operating at both strategic and execution levels, translating business objectives into scalable delivery plans while ensuring disciplined program execution.
What You'll Do
Strategic Portfolio Leadership
Lead a portfolio of complex, high-visibility initiatives supporting PlayStation's commerce and monetization ecosystem.
Partner with executive leaders to define strategic objectives, roadmaps, priorities, success metrics, and investment plans.
Drive alignment across global organizations and mission groups with competing priorities and dependencies.
Establish operating models and governance frameworks that enable informed decision-making, accountability, and effective risk management.
Serve as a strategic partner to senior leadership on portfolio health, execution strategy, organizational readiness, capacity planning, and investment decisions.
Commerce & Payments Transformation
Partner with Product Management and Engineering leaders to evaluate business opportunities and develop scalable execution strategies.
Ensure business, operational, regulatory, compliance, and customer experience requirements are incorporated into planning and delivery.
Drive initiatives that improve conversion, payment success rates, operational efficiency, platform scalability, compliance readiness, and customer satisfaction.
Contribute to the evolution of player experiences in discovering and transacting in their journeys.
Portfolio Execution & Benefits Realization
Establish and maintain portfolio-level planning, dependency management, reporting, forecasting, and executive communications.
Identify delivery risks, resource constraints, and execution challenges early and drive mitigation plans.
Oversee complex cross-organizational dependencies across multiple teams, business units, and external partners.
Facilitate executive reviews, planning cadences, governance forums, and portfolio decision-making processes.
Define and track outcome-based KPIs, benefits realization plans, and success metrics that demonstrate measurable business value.
Organizational Leadership
Build and lead a program management organization focused on execution excellence, accountability, and continuous improvement.
Support the professional development and growth of program managers and senior program leaders.
Build strong partnerships with senior leaders across Product, Engineering, Finance, Legal, Tax, Operations, and Commercial organizations.
Drive a culture of accountability, clarity, transparency, operational excellence, and customer focus.
Influence execution across organizations without direct authority while maintaining strong stakeholder alignment.
Qualifications
Required
Significant experience leading large-scale technology programs, portfolios, or product delivery organizations.
Experience leading complex cross-functional programs involving multiple engineering, product, and business organizations.
Demonstrated success operating within large, matrixed global organizations.
Strong executive communication, stakeholder management, and organizational influence skills.
Experience establishing governance models, portfolio management processes, operating rhythms, and executive reporting frameworks.
Strong analytical and problem-solving abilities with a track record of translating ambiguity into actionable plans.
Experience leading mission-critical platforms, large-scale transactional systems, digital commerce ecosystems, or marketplace businesses serving millions of customers.
Commerce & Payments Experience
Deep experience in one or more of the following areas:
E-commerce platforms
Digital payments
Payment processing and orchestration
Checkout experiences
Subscription businesses
Digital marketplaces
Billing systems
Fraud prevention and payments risk management
Financial operations platforms
Tax and regulatory compliance
Additional requirements:
Demonstrated expertise in end-to-end digital commerce ecosystems, including revenue flows, customer transactions, payment authorization, fraud controls, taxation, settlements, and subscription lifecycle management.
Experience in the development and launch of physical consumer technology products.
Preferred
Experience within consumer technology, gaming, media, subscription, marketplace, commerce, payments, or fintech environments.
Knowledge of Agile, Waterfall, and hybrid delivery methodologies.
PMP, PgMP, SAFe, or related certifications are a plus.
Leadership Expectations
The successful candidate will:
Operate comfortably at executive and implementation levels.
Drive alignment across organizations without direct authority.
Balance strategic thinking with disciplined execution.
Create clarity in complex and ambiguous environments.
Build organizational capability and strengthen program management practices.
Focus teams on customer and business outcomes rather than activity-based metrics.
Raise risks early and drive accountability through resolution.
Build trusted partnerships across technical and business functions.
Influence strategic priorities while ensuring operational excellence in execution.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$218,700
—
$328,100 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: US - Remote - DC, US - Remote - Virginia , US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
Tenable’s Director, Global Government Affairs (SLED) represents Tenable before state and local legislators, Chief Information Officers (CIOs), Chief Information Security Officers (CISOs), procurement officials, and education leaders, as well as across national SLED organizations, trade associations, and coalitions.
This position develops and executes comprehensive state and local advocacy strategies in tight alignment with Tenable’s SLED sales and business development leadership. A core element of the role involves monitoring state policy developments, managing contract lobbyists in target jurisdictions, and turning association and legislative intelligence into actionable growth strategies for field sales teams.
Your Opportunity:
Public Sector Business Enablement:
Partner closely with SLED territory sales teams and sales leadership to open doors, navigate procurement cycles, and highlight the operational value of exposure management solutions to state and local leaders.
Consultant & Lobbyist Management:
Directly direct and manage outside government relations consultants and contract lobbyists in key priority states (including California, Texas, New York, and Florida), setting priorities and ensuring measurable results.
Trade Association & Coalition Leadership:
Represent Tenable within key technology associations and national SLED bodies (e.g., NASCIO, NGA). Actively monitor state legislative trends and translate association briefings into timely, actionable commercial intelligence for regional sales teams.
Executive Relationship Building:
Cultivate and sustain deep, credible relationships with state CIOs, CISOs, state agency technology leaders, and key procurement decision-makers nationwide.
Policy Strategy & Legislative Tracking:
Track, evaluate, and influence state and local legislation and executive policies impacting cybersecurity standards, AI adoption, and public sector risk management.
Ethics & Lobbying Compliance:
Navigate state-specific lobbying rules, gift restrictions, and disclosure requirements in close coordination with Tenable legal and compliance teams.
Solution Advocacy:
Develop and maintain a thorough understanding of Tenable’s exposure management platform and its application to state, local, and higher education operational resilience.
Cross-Functional Collaboration:
Align government affairs strategies with product marketing, corporate communications, and executive leadership priorities.
What You’ll Need:
Minimum of 7+ years of relevant experience in state and local government affairs, public policy, state agency administration, or SLED business development, with demonstrated leadership experience.
Proven track record establishing credibility and working relationships with state and local CIOs, CISOs, IT procurement officials, and legislative staff.
Demonstrated experience managing external government affairs consultants and contract lobbyists to achieve targeted policy and business outcomes.
Strong working knowledge of state legislative processes, budget appropriation cycles, and public sector acquisition vehicles.
Demonstrated success leveraging national intergovernmental organizations and trade associations to represent company priorities.
Exceptional written, verbal, and executive presentation skills, with the ability to convey complex policy topics to commercial sales teams and government executives alike.
Travel:
Domestic travel required, typically monthly to quarterly depending on state legislative calendars, major SLED conferences, and jurisdictional priorities.
Availability:
Planned position start date of March 2027.
Bachelor’s degree required.
And Ideally:
Working familiarity with cybersecurity principles, IT infrastructure, enterprise software, or AI policy (formal cybersecurity industry experience is not required; domain-specific exposure management solutions can be learned on the job).
Prior service as a state Chief Information Officer (CIO), Chief Information Security Officer (CISO), Deputy CIO/CISO, or senior state technology leader.
Direct experience overseeing legislative or consulting engagements in including California, Texas, New York, or Florida.
Experience serving as an intelligence bridge between public sector associations and quota-carrying sales representatives to accelerate pipeline generation.
Advanced degree in Public Policy, Public Administration, Political Science, Law, or a related field.
#LI-Hybrid
#LI-LP1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$188,000
—
$250,666.67 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: Lisbon, Portugal
Workplace: onsite
David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Lisbon. The successful candidate will provide customer support for an international financial technology company specialising in digital payments and point-of-sale solutions, assisting merchants with account management, technical troubleshooting, payment-related enquiries, and product support.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Handle customer enquiries via phone, email, and chat in a professional and friendly manner
Assist merchants with account creation, onboarding, and general account management
Provide technical support for payment applications, card readers, and related accessories
Resolve enquiries related to transactions, deposits, payment processing, and activity reports
Support customers with product orders, logistics, and delivery-related questions
Identify customer needs and recommend suitable products or services when appropriate
Troubleshoot technical and operational issues to ensure a smooth customer experience
Maintain accurate customer records and document interactions in internal systems
Collaborate with internal teams to resolve complex enquiries and ensure high customer satisfaction.
REQUIREMENTS:
Fluent Spanish and English, both written and spoken
Excellent communication and interpersonal skills
Strong customer service orientation and problem-solving abilities
Good technical aptitude and ability to troubleshoot basic software and hardware issues
Comfortable using computers, digital platforms, and customer management systems
Strong organisational skills and attention to detail
Commercial awareness and ability to identify relevant upselling opportunities
Ability to work independently and as part of a multicultural team
Previous experience in Customer Support, Technical Support, Payments, or FinTech is considered an advantage
Willingness to work on-site in Lisbon
Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00.
OFFER:
Competitive salary package with Christmas and holiday allowances
Meal allowance of €7 per working day
Health insurance from the first day of employment
Comprehensive 10-working-day training programme
Company-provided accommodation option for eligible candidates
22 days of annual leave in accordance with Portuguese labour regulations
International and multicultural working environment
And much more!
Location: Distributed
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available location: Seattle, WA
What you will do as a Customer Engineer
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.
Key Responsibilities
Technical Validation:
Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals.
Customer Adoption & Value Realization:
Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Commercial Accountability & Expansion:
Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
Trusted Advisory:
Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.
AI Orchestration & Workflow Automation:
Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory.
Education & Enablement:
Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization.
Minimum Qualifications
Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below:
Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS.
Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts.
Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows.
Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.
Strongly Preferred Qualifications (The "Good-to-Haves")
Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.
Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.
Education
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Travel
This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.
Compensation
This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.
Compensation
Compensation may be adjusted depending on work location.
This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
For Washington: Estimated annual salary of $204,000.00 - $321,000.00
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: San Francisco
Workplace: Hybrid
Perplexity is hiring sellers fast, and every new seller has to learn a fast-moving product line: Enterprise, Comet, Computer and the API. We're looking for a Sales Onboarding Manager to own how new sellers go from their first day to selling on their own. You'll build the program, keep it current, run it, and certify that each seller is ready before they sell independently.
This is a high-ownership, highly visible role on a small Sales Enablement team. You'll partner with the Sales Enablement Lead and work closely with sales leaders, frontline managers, Product, Product Marketing, Solutions and Revenue Operations. Your goal is a robust, relevant, progressive and measurable ramp that gets faster as we scale.
ABOUT THE ROLE
The Sales Onboarding Manager owns the onboarding experience for Enterprise and Commercial Account Executives (AEs) and Business Development Representatives (BDRs), from Day 1 through field certification. You'll design the curriculum, keep it up to date as the product changes, lead the sessions yourself, manage the logistics of placing each cohort into the right sessions, and run the certifications that decide when a new hire is ready.
Company-wide new-hire orientation is owned by a separate onboarding role. Ongoing training for ramped sellers is owned by Sales Enablement. You'll partner with both so new sellers move smoothly from orientation into their sales ramp and then into working independently with ongoing training from Enablement.
RESPONSIBILITIES
- Own the sales onboarding program. Co-design and run role-based ramps for BDRs and for Enterprise and Commercial AEs, including learning objectives, milestones and time-to-productivity targets for each stage. Where BDRs and AEs need the same foundations, they learn them together. Where the jobs differ, each gets its own track.
- Build the BDR ramp. Teach new BDRs prospecting and outbound: ideal customer profile and persona research, account and territory rules, multi-channel sequences, cold calling, cold email, qualification, and clean handoffs to AEs. Get BDRs productive in the prospecting stack, including Salesforce, Apollo and the dialer.
- Build and maintain content. Create and update modules, playbooks, talk tracks, demo guides, knowledge checks and self-paced content. Update materials as products, pricing, positioning and process change, and retire anything out of date.
- Facilitate live sessions. Lead engaging, interactive sessions (virtual and in person) on Perplexity's products, sales process, customer personas, discovery, demos, objection handling and tools. Bring in subject-matter experts from Product, Product Marketing, Solutions and top sellers.
- Run cohort logistics. Work with Recruiting and sales leaders to track incoming hires, assign each one to the right sessions for their role, segment and start date, and manage calendars, attendance, make-ups and pre-work.
- Certify field readiness. Design and run role-specific certifications using clear rubrics. For BDRs, that means cold-call, email and qualification certifications. For AEs, it means pitch, discovery and demo certifications. Both roles also certify on tools. Calibrate scoring with BDR and sales managers, give actionable feedback, and decide when a new hire is ready to sell on their own.
- Partner with frontline managers. Give managers visibility into each new hire's progress, flag risks early, and equip managers to reinforce onboarding through coaching and call reviews.
- Measure and improve. Track completion, certification pass rates and ramp attainment. For BDRs, also track activity, meetings booked and accepted, and pipeline sourced. For AEs, also track time to first meeting, pipeline and closed business. Use the data and new-hire feedback to improve the program each cohort.
- Scale with leverage. Use AI tools, including Perplexity's own products, to build content faster, personalize learning paths and automate repetitive logistics so the program keeps up with hiring.
WHAT WE'RE LOOKING FOR
The best candidates are strong facilitators who also design programs and run operations well. You can command a room, build a curriculum from a blank page, and keep a complicated cohort calendar running smoothly. You hold a high bar for readiness and know how to tell a manager when a seller isn't there yet.
Must-haves
- 2–4 years in sales enablement, sales onboarding or sales training, ideally at a high-growth B2B SaaS or AI company. Experience carrying a quota or managing sellers is a strong plus.
- A track record of designing and running a sales onboarding or ramp program end to end, with measurable impact on ramp time or productivity.
- Excellent live facilitation, virtual and in person, with sellers at different experience levels, from early-career BDRs to seasoned AEs.
- Experience designing and running certifications or skills assessments (such as cold-call, pitch, discovery or demo) using rubrics that sales managers trust.
- Strong program management and operational rigor. You can run several overlapping cohorts, schedules and stakeholders without dropping details.
- Working knowledge of modern sales methods (such as MEDDICC, Command of the Message or similar), outbound prospecting and the full sales cycle from first touch to close.
- Comfort learning technical products quickly and explaining them clearly. You can learn an AI product well enough to teach and demo it.
- Fluency with the sales tech stack, such as Salesforce, a conversation-intelligence tool and an LMS or content-management platform.
- High ownership and comfort with ambiguity in a fast-moving environment where the product changes weekly.
Nice to have
- Experience onboarding sellers for AI, developer or other technically complex products.
- Background in instructional design or adult learning.
- Previous experience as a BDR/SDR or as a BDR/SDR manager.
- Experience building onboarding for both Enterprise and Commercial/velocity sales motions, or for Customer Success roles.
- Experience standing up enablement tooling (LMS, content hub, call library) or reporting on ramp metrics.
- Experience using AI to build content or automate enablement operations
Location: San Francisco
Workplace: Hybrid
Perplexity is hiring sellers fast, and every new seller has to learn a fast-moving product line: Enterprise, Comet, Computer and the API. We're looking for a Sales Onboarding Manager to own how new sellers go from their first day to selling on their own. You'll build the program, keep it current, run it, and certify that each seller is ready before they sell independently.
This is a high-ownership, highly visible role on a small Sales Enablement team. You'll partner with the Sales Enablement Lead and work closely with sales leaders, frontline managers, Product, Product Marketing, Solutions and Revenue Operations. Your goal is a robust, relevant, progressive and measurable ramp that gets faster as we scale.
ABOUT THE ROLE
The Sales Onboarding Manager owns the onboarding experience for Enterprise and Commercial Account Executives (AEs) and Business Development Representatives (BDRs), from Day 1 through field certification. You'll design the curriculum, keep it up to date as the product changes, lead the sessions yourself, manage the logistics of placing each cohort into the right sessions, and run the certifications that decide when a new hire is ready.
Company-wide new-hire orientation is owned by a separate onboarding role. Ongoing training for ramped sellers is owned by Sales Enablement. You'll partner with both so new sellers move smoothly from orientation into their sales ramp and then into working independently with ongoing training from Enablement.
RESPONSIBILITIES
- Own the sales onboarding program. Co-design and run role-based ramps for BDRs and for Enterprise and Commercial AEs, including learning objectives, milestones and time-to-productivity targets for each stage. Where BDRs and AEs need the same foundations, they learn them together. Where the jobs differ, each gets its own track.
- Build the BDR ramp. Teach new BDRs prospecting and outbound: ideal customer profile and persona research, account and territory rules, multi-channel sequences, cold calling, cold email, qualification, and clean handoffs to AEs. Get BDRs productive in the prospecting stack, including Salesforce, Apollo and the dialer.
- Build and maintain content. Create and update modules, playbooks, talk tracks, demo guides, knowledge checks and self-paced content. Update materials as products, pricing, positioning and process change, and retire anything out of date.
- Facilitate live sessions. Lead engaging, interactive sessions (virtual and in person) on Perplexity's products, sales process, customer personas, discovery, demos, objection handling and tools. Bring in subject-matter experts from Product, Product Marketing, Solutions and top sellers.
- Run cohort logistics. Work with Recruiting and sales leaders to track incoming hires, assign each one to the right sessions for their role, segment and start date, and manage calendars, attendance, make-ups and pre-work.
- Certify field readiness. Design and run role-specific certifications using clear rubrics. For BDRs, that means cold-call, email and qualification certifications. For AEs, it means pitch, discovery and demo certifications. Both roles also certify on tools. Calibrate scoring with BDR and sales managers, give actionable feedback, and decide when a new hire is ready to sell on their own.
- Partner with frontline managers. Give managers visibility into each new hire's progress, flag risks early, and equip managers to reinforce onboarding through coaching and call reviews.
- Measure and improve. Track completion, certification pass rates and ramp attainment. For BDRs, also track activity, meetings booked and accepted, and pipeline sourced. For AEs, also track time to first meeting, pipeline and closed business. Use the data and new-hire feedback to improve the program each cohort.
- Scale with leverage. Use AI tools, including Perplexity's own products, to build content faster, personalize learning paths and automate repetitive logistics so the program keeps up with hiring.
WHAT WE'RE LOOKING FOR
The best candidates are strong facilitators who also design programs and run operations well. You can command a room, build a curriculum from a blank page, and keep a complicated cohort calendar running smoothly. You hold a high bar for readiness and know how to tell a manager when a seller isn't there yet.
Must-haves
- 2–4 years in sales enablement, sales onboarding or sales training, ideally at a high-growth B2B SaaS or AI company. Experience carrying a quota or managing sellers is a strong plus.
- A track record of designing and running a sales onboarding or ramp program end to end, with measurable impact on ramp time or productivity.
- Excellent live facilitation, virtual and in person, with sellers at different experience levels, from early-career BDRs to seasoned AEs.
- Experience designing and running certifications or skills assessments (such as cold-call, pitch, discovery or demo) using rubrics that sales managers trust.
- Strong program management and operational rigor. You can run several overlapping cohorts, schedules and stakeholders without dropping details.
- Working knowledge of modern sales methods (such as MEDDICC, Command of the Message or similar), outbound prospecting and the full sales cycle from first touch to close.
- Comfort learning technical products quickly and explaining them clearly. You can learn an AI product well enough to teach and demo it.
- Fluency with the sales tech stack, such as Salesforce, a conversation-intelligence tool and an LMS or content-management platform.
- High ownership and comfort with ambiguity in a fast-moving environment where the product changes weekly.
Nice to have
- Experience onboarding sellers for AI, developer or other technically complex products.
- Background in instructional design or adult learning.
- Previous experience as a BDR/SDR or as a BDR/SDR manager.
- Experience building onboarding for both Enterprise and Commercial/velocity sales motions, or for Customer Success roles.
- Experience standing up enablement tooling (LMS, content hub, call library) or reporting on ramp metrics.
- Experience using AI to build content or automate enablement operations
Location: New York, NY, United States
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
The Role
Fanatics comprises several businesses: commerce, collectibles, betting and gaming, live events, and more. Our team's job is to make them feel like one company to a fan. That means one experience of contacting support, a cohesive view of activity across the ecosystem, and recognition of loyalty.
As a Staff Product Manager, Ecosystem Support, you’ll build and scale the internal platforms and systems that support the entire Fanatics customer support & operations ecosystem. You’ll define what a shared view of the customer looks like for support purposes, work towards building a cohesive data view, and build the roadmap for using that data to resolve issues faster and treat loyalty members consistently regardless of which product they contact. You will partner closely with stakeholders across product, design, operations, engineering, commercial and more.
Responsibilities
Own the product vision and roadmap for cross-ecosystem customer support, from documenting the current support landscape across operating companies (systems, data, teams, metrics) through defining the target state, its value, and the sequence of work
Define the fan support record in partnership with Data, Engineering, and Architecture, including its sources, the contracts between them, and how support tooling in each business reads from and writes to the shared layer
Reconcile the identity, loyalty, and case taxonomies each business uses today into shared definitions the ecosystem can operate on
Define how Fanatics ONE tier, tenure, and cross-product history feed into prioritization, routing, and agent context across support channels
Build working relationships with product, operations, data, and leadership counterparts in Commerce, Gaming and Collectibles, and drive agreement on shared priorities where incentives differ
Design cross-business data sharing with privacy, state gaming regulation, and Responsible Gaming requirements built in, partnering with Legal, Compliance, and RG to define what data can move where and the controls to enforce it
Define the metrics for cross-ecosystem support and instrument them before the first integration ships
Operate with a high degree of autonomy, driving problem discovery, requirements definition, and delivery while aligning with senior product leadership and cross-functional partners
Qualifications
8+ years of product management experience, preferably on platform, data, or internal-tooling products in a digital product organization
Experience building products for AI-assisted customer support, CX, or operations teams, with a practical understanding of what agents need at the point of contact
Experience leading cross-organizational initiatives where you were accountable for the outcome but did not own the roadmap or the delivery teams
Demonstrated ability to reach agreement in large, matrixed organizations with competing priorities and incentives and ship across multiple business units
Strong ability to partner with engineering and data teams and clearly communicate technical and product requirements
Excellent written and verbal communication skills, with the ability to articulate product decisions and tradeoffs to executive audiences
Comfort making decisions with incomplete information and revising them as data changes
Experience with loyalty or membership programs spanning multiple products or brands preferred
Experience in regulated industries where data sharing has legal limits is a plus, but not required
#LI-LS2
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$161,000
—
$212,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: US, San Diego, CA
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We’re looking for a Software Engineer II to join our Platform Infrastructure team in San Diego. You’ll help build the software and tools that enable our robots to run trusted software on trusted hardware, working with security, firmware, and platform engineers across the device lifecycle.
WHAT YOU'LL DO
- Build and maintain software and tools for trusted boot and device provisioning, working with NVIDIA secure boot and UEFI. For example, you might help bring up a secure boot flow on a new device or build tooling to provision and verify device credentials.
- Contribute to device trust and key protection using hardware roots of trust, including Trusted Platform Modules (TPMs), and security technologies such as ARM TrustZone.
- Contribute to device key management though the use of Hardware Security Modules (HSMs).
- Write, test, and debug software and scripts in Linux, and investigate issues across software and hardware.
- Identify and reduce attack surfaces across device software, boot flows, and supporting tools.
- Collaborate with security, firmware, cloud, manufacturing, and other engineering teams through design discussions, code reviews, and documentation; own well-scoped projects from design through implementation and testing, with input from experienced teammates.
WHAT YOU BRING
You’re a curious, collaborative engineer who takes ownership, works through unfamiliar problems, and wants to deepen your skills in device security. You’ll bring:
- Software engineering experience — Typically 1–3 years of full-time experience building, testing, and maintaining production-quality software, or equivalent experience.
- You have a strong foundation in object-oriented programming and software design.
- You can read and reason about code, identify logic errors, and learn to contribute across C++, Python, and Rust codebases
- Prior experience in all three languages is not required. B.S. or M.S. in CS, CE, EE, or a related field.
- AI-assisted development — You’re comfortable using AI-assisted development tools and can understand, review, and validate the code they produce.
- Security fundamentals — Familiarity with authentication, encryption, cryptographic keys, and trust boundaries, and an interest in applying them to hardware devices.
- Linux and tooling — Comfort working in Linux and using scripting languages such as Python or Bash to automate tasks, build tools, and investigate problems.
- Problem-solving and collaboration — A thoughtful approach to unfamiliar problems, attention to detail, and the ability to communicate clearly, seek feedback, and follow work through.
- Experience with key management and/or NVIDIA platforms, such as Jetson, is a plus
- Ability to work on-site at our San Diego office.
WHAT WE OFFER
- Comprehensive health coverage for US‑based employees, including fully paid medical, dental, and vision insurance, with virtual care and employee assistance resources.
- Meaningful time off to rest and recharge: 23 days of PTO (accrued), separate sick leave, and paid company holidays.
- 401(k) retirement plan with employer match.
- Equity included–we believe builders should share in what they build.
- Free daily catered lunch, snacks, and drinks in‑office.
- Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics.
- Freedom to influence the product and own key initiatives.
For this role in California, the expected base salary range is $123,000-$154,000 USD per year; your placement in that range depends on how your experience maps to our internal leveling.
Location: North America - Remote
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
About the Role
We are seeking a highly motivated and technically strong
Accounting Senior Manager
to lead our cryptocurrency accounting operations and support complex accounting matters across the organization.
This is a high-impact, hands-on role that combines ownership of the crypto accounting function with broader technical accounting responsibilities, audit leadership, and internal controls development.
The ideal candidate is comfortable operating in a fast-paced, evolving environment, navigating complex accounting and regulatory requirements, and partnering cross-functionally with business leaders, Finance, Legal, Compliance, and external auditors.
This individual will play a critical role in ensuring the accuracy, integrity, and scalability of our accounting processes as the business grows and evolves.
Key Responsibilities
Digital Assets Accounting & Financial Reporting
Own the end-to-end accounting function for the company's crypto and tokenization-related activities, including month-end and quarter-end close processes, reconciliation review, journal entry reviews, and financial reporting.
Develop, maintain, and enhance accounting policies, procedures, and controls related to cryptocurrency transactions, digital assets, and associated business activities.
Partner closely with crypto business leadership to understand new products, transaction flows, and business developments, ensuring appropriate accounting treatment and financial reporting.
Oversee accounting for crypto-related transactions, including digital asset holdings, transfers, fees, settlements, and other relevant activities.
Coordinate with Finance, Legal, Compliance, and other stakeholders to support regulatory reporting requirements applicable to the crypto business.
Drive process improvements, automation, and scalable accounting solutions to support growth in crypto transaction volumes and business complexity.
Serve as the primary accounting point of contact for crypto-related initiatives, providing proactive guidance on accounting implications and operational considerations.
Audit Ownership & Regulatory Support
Lead and manage the external financial statement audit process for the crypto business, serving as the primary liaison with external auditors.
Coordinate audit planning, prepare supporting schedules and documentation, resolve accounting questions, and ensure timely completion of audit deliverables.
Partner with internal stakeholders to address audit findings, strengthen accounting processes, and implement appropriate remediation measures.
Support regulatory examinations, inquiries, and reporting requirements related to the crypto business, in coordination with Legal and Compliance.
Maintain audit-ready documentation and ensure accounting processes are supported by effective internal controls.
Technical Accounting & Complex Transactions
Serve as a key technical accounting resource across the broader organization, researching and evaluating complex or nonroutine transactions under US GAAP.
Prepare technical accounting memoranda documenting accounting conclusions, relevant guidance, and financial statement implications.
Partner with Finance and business leaders to evaluate the accounting impact of new products, strategic initiatives, contracts, and unique business arrangements.
Support accounting assessments for complex topics, which may include revenue recognition, equity transactions, investments, business combinations, digital assets, and other emerging accounting matters.
Monitor evolving accounting standards and regulatory developments, assess their impact on the company, and support implementation of new requirements.
Collaborate with external advisors and auditors to resolve technical accounting matters and ensure consistent application of accounting policies.
Qualifications
Required
Bachelor's degree in Accounting, Finance, or a related field; CPA strongly preferred.
8-10+ years of progressive accounting experience, including experience in public accounting and/or a complex corporate accounting environment.
Strong understanding of US GAAP, technical accounting research, and financial reporting requirements.
Experience managing month-end close processes, preparing financial statements, and coordinating external audits.
Experience with cryptocurrency, digital assets, financial services, fintech, or similarly complex transaction environments.
Demonstrated ability to independently research, analyze, and document complex accounting matters.
Experience designing, implementing, or improving accounting processes and internal controls.
Strong project management skills with the ability to manage competing priorities and work across multiple teams.
Excellent communication skills and the ability to translate complex accounting topics into clear, actionable guidance for non-accounting stakeholders.
Comfortable working both strategically and hands-on in a dynamic, high-growth environment.
Preferred
CPA with a combination of Big Four or national public accounting firm experience and industry experience.
Direct experience with cryptocurrency accounting, including digital asset transactions, reconciliations, custody arrangements, and related reporting requirements.
Experience supporting regulated financial services or crypto-related entities.
Experience leading financial statement audits and working directly with external auditors on complex accounting matters.
Familiarity with SOC 1 and/or SOC 2 readiness, internal control frameworks, and audit evidence requirements.
Experience implementing accounting automation, improving financial systems, or scaling accounting operations.
Experience partnering with senior leadership on new products, business initiatives, or complex commercial arrangements.
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: US Remote
Workplace: Remote
SR. MANAGER, CREDENTIALING OPERATIONS
US Remote · Full-time
ABOUT FINNI HEALTH
Finni Health empowers autism care providers to start, run, and grow their own practices. We democratize autism care by providing access to our insurance network, purpose-built EHR software, HR solutions, and clinical support. We've experienced rapid growth and are backed by top-tier investors like General Catalyst and YCombinator. We seek smart, driven individuals eager to innovate in a dynamic, fast-paced environment.
WHAT YOU WILL BE DOING:
As Sr. Manager, Credentialing Operations, you will own the function that determines how fast a Finni practice can start seeing clients and getting paid. A provider who is not enrolled with a payer cannot be billed for, so credentialing sits in front of our revenue and in front of families waiting for care.
You will lead a team of twenty: four Credentialing Managers and sixteen coordinators and associates working offshore across time zones. Each manager owns one stage of the credentialing lifecycle. Onboarding & Submission runs from offer signed to first payer submission. Follow Up & Resolution runs from submitted to enrolled, and is not finished until proof of participation is attached. Provider Maintenance owns the provider record after enrollment, including licenses, expirations, re-attestation and roster accuracy. Enrollment Integrity owns accuracy across all three. Each stage carries its own measure.
This is a build job as much as a leadership job. Too much of how this function works today lives in a few people's heads, our reports do not always agree with each other, and the controls that should make it safe when someone is out are not all in place. You are here to run it and to make it durable.
- Team Leadership: Hire, develop and set the performance bar across managers and coordinators. Build the bench this function has not had.
- Completing the Reorganization: The function is moving from managers aligned to groups of practices to managers who each own one stage of the lifecycle. That transition is in flight and you will finish it. The hard part is not the org chart, it is keeping the state and payer knowledge that currently lives with a group-aligned manager while the work is re-cut around stages.
- Time to Enrolled: Own the number, meaning the days from a provider signing their offer to being enrolled with a given payer. Underneath it: blocked billing by cause, clean submission rate, aging and follow-up compliance. You own whether the number is right, not just whether the dashboard renders.
- Reporting We Can Trust: Reconcile the places our systems disagree about the state of an enrollment, and keep them reconciled.
- Controls and Coverage: Remove the single points of failure. The review queues, the payer configuration that governs who may bill, and the approvals that keep an unenrolled provider off a schedule should never depend on one person being at their desk. Build the cross-training, segregation of duties, and second set of eyes that make that true.
- Data-Handling and Payer Restrictions: A growing list of payers and state Medicaid programs prohibits offshore handling of protected health information. You will own the restricted-payer list, enforce it in how work is actually assigned rather than in policy alone, and tell us when the only answer is an onshore hire.
- Process and Documentation: Build the per-payer requirements library so a submission goes out as soon as that payer's minimum is met instead of waiting on the strictest payer on the list, plus written procedures by state and payer specific enough that a coordinator who has never worked a given state can submit there.
- Backlog Programs: Enrollment records without documented proof of network participation, enrollments still open on providers who have left, records with no approval date. Scope each one, run it to completion, and prevent it from recurring.
- Payer Relationships and Compliance: Provider-level revalidations, roster management, directory accuracy, demographic updates, and the judgment that comes with them. When a payer offers something like provisional credentialing, you weigh the risk and make the recommendation.
- Product Partnership: Be the credentialing voice in Product. Translate what the team needs into requirements engineering can build, and verify the build solved the problem before it is called done. Our enrollment systems are mid-migration and there is real work here.
- Cross-Functional Collaboration: Work closely with Practice Success, revenue cycle, payer contracting, HR and compliance.
- Additional Responsibilities: Adapt and take on evolving responsibilities as Finni Health grows and the regulatory landscape changes.
ABOUT YOU:
You have run a credentialing function, not just worked inside one, and you are as comfortable rebuilding a process as you are working an escalation.
- Experience: 5+ years in provider credentialing or payer enrollment, multi-state, across commercial payers and Medicaid or Medicaid managed care. Medicaid experience is required. Hands-on with CAQH, NPPES, PECOS, state Medicaid portals and commercial payer portals. You have submitted applications yourself and you know where they stall.
- People Leadership: 2+ years managing and developing a team, ideally including leads or managers rather than only individual contributors. Be ready to tell us about someone you developed and someone you had to move on from.
- Reorganizing a Team: You have changed how a team is structured, not just who is on it. Moving people from one way of dividing the work to another, keeping the knowledge that lived in the old structure, and holding the change in place after the announcement.
- Process Building: Demonstrated expertise in identifying inefficiencies and building the fix, not only naming it. SOPs that got used, a workflow you designed, an SLA you set and then held a team to.
- Analytical and Problem-Solving: Strong ability to work with operational data, identify trends and root causes, and implement data-driven solutions. You can define a metric, notice when a number looks wrong, and go find out why.
- Compliance Judgment: You understand that credentialing is a control function. Delegated credentialing, NCQA standards, payer audits and data-handling restrictions are familiar territory, and you treat a bypassed guardrail as a serious finding rather than a convenience.
- Offshore Teams: Experience leading or working closely with offshore teams, and an honest view of what works and what does not.
- Communication and Collaboration: Excellent written and verbal communication, with proven ability to work across internal teams and with external stakeholders including payers. Much of what this role produces is written.
- Tech Proficiency: Proficient in Google Suite, Slack, and credentialing platforms such as Verifiable, Medallion, Modio, Symplr or CAQH ProView, with an opinion about what these tools do and do not do well. Experience writing requirements for a product or engineering team is a plus.
- Mission Alignment: Passion for Finni's mission to democratize autism care and empower providers to run strong, compliant practices.
- Adaptability and Agility: Comfortable thriving in a dynamic, fast-paced startup environment, embracing change, and navigating ambiguity with a proactive mindset.
WHAT SUCCESS LOOKS LIKE
- First 30 days: You know the payer landscape we operate in, you have met every manager and coordinator, and you can tell us where the days actually go between offer signed and enrolled.
- First 60 days: Time to Enrolled is reported weekly and we trust the number. Blocked billing is on a dashboard with a cause and an owner against every line. No step in the function depends on a single person being available, and you can show us the coverage plan.
- First 90 days: Blocked billing from enrollment is measurably down and the trend has turned. The per-payer requirement library covers our top payers by volume. A new coordinator can be trained from written material instead of by shadowing.
- First 6 months: The stage-based structure is fully in place and the state and payer expertise survived the move. The manager layer is stable and developing, and you are telling us what credentialing should look like two years out rather than reacting to what it looks like today.
WHAT THIS ROLE IS NOT
You do not own payer contracting or payer sales. Negotiating and signing payer agreements is a separate function with its own leader, and you own getting providers enrolled under the agreements we have. Group and facility-level enrollment, organization revalidations and single case agreements sit with that same function, so your scope is the provider rather than the organization. You do not own claims or collections either. Revenue cycle owns a claim once it is clean, and you own whether the provider was enrolled so the claim could go out at all.
BENEFITS
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible schedule
- Paid time off
- Paid Holidays
Ready to make a significant impact at a rapidly growing healthcare startup? We'd love to hear from you!
Location: Warsaw, Poland
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At DoorDash International, we're building the future of local commerce across some of Europe's leading delivery businesses, including Wolt and Deliveroo. Our teams work across brands and markets to identify opportunities, build scalable solutions and turn global capabilities into meaningful local impact.
Why Join Us?
At DoorDash International, execution drives impact. We combine the scale and technology of a global platform with a deep understanding of our local markets. You'll work across Wolt and Deliveroo, partnering with teams throughout EMEA markets to solve complex business problems and scale what works.
If you're passionate about using data to identify growth opportunities, turning insights into action and working across markets to drive measurable business impact, this is an opportunity to help shape how we grow our Restaurant business through better menus.
What you'll be doing
We are seeking a Menu Growth Senior Specialist to support Restaurant growth by improving restaurant Menu Performance and driving adoption of menu-related growth initiatives across EMEA.
Menus are a critical part of the customer and merchant experience. Their quality, completeness and use of growth features can influence customer choice, basket size and overall merchant performance.
You will work closely with the Menu Growth Manager to analyze menu performance, identify opportunities and translate insights into concrete initiatives. You will take end-to-end ownership of defined workstreams, such as Menu Completeness, and work with local Account Management and Merchant Operations teams to execute them across markets and measure their impact.
This is a hands-on Strategy & Operations role combining analytics, project management and stakeholder collaboration. You will independently drive your initiatives from analysis through execution and performance tracking, while partnering with the Menu Growth Manager and Consumer Teams on broader strategy and prioritization.
Day-to-day in this role you'll:
Menu Growth Analysis (~30%)
Analyze consumer needs around menu, merchant and business performance to identify gaps and growth opportunities.
Use SQL, Snowflake, spreadsheets and dashboards to investigate performance and support data-driven decision-making.
Work with the Menu Growth Manager to turn insights and hypotheses into concrete initiatives.
Track key metrics including and identify markets or merchant segments requiring additional focus.
Support impact measurement and experimentation to understand which interventions improve merchant and business outcomes.
Prepare clear analyses and recommendations that help EMEA and local teams make informed decisions.
Initiative Execution (~45%)
Own defined Menu Growth initiatives end-to-end, from planning through market rollout and performance tracking.
Support the rollout and adoption of EMEA initiatives
Translate initiatives into clear execution plans, timelines, materials and actions for participating markets.
Track progress against agreed targets and proactively identify execution gaps or blockers.
Coordinate follow-ups with local teams and support them in implementing agreed actions.
Measure results, document learnings and recommend improvements together with the Menu Growth Manager.
Help scale successful approaches and best practices across EMEA markets.
Market & Stakeholder Collaboration (~25%)
Work closely with local Account Management and Merchant Operations teams and their leaders across EMEA.
Support markets in understanding menu performance gaps and translating insights into concrete actions.
Build strong relationships with local stakeholders to drive adoption and execution of Menu Growth initiatives.
Gather structured market feedback and use it to improve future initiatives.
Coordinate with Analytics and Product when initiatives require additional data, insights or tooling support.
Share successful approaches and learnings across markets to accelerate adoption and reduce duplicated effort.
Our humble expectations
2–4 years of experience in Strategy & Operations, Business Operations, Marketplace/Commercial Operations or a comparable analytical role.
Strong analytical and structured problem-solving skills, with the ability to turn data into actionable recommendations.
Comfortable working with large datasets, SQL/Snowflake, Excel/Google Sheets and BI/dashboarding tools.
Familiarity with hypothesis-driven problem solving, experimentation and A/B testing principles.
First project management experience, with the ability to independently drive defined initiatives from analysis through execution.
A commercial mindset and curiosity about how merchant and customer behavior translates into business growth.
Strong stakeholder-management skills and a proactive, action-oriented approach to driving execution across teams and markets.
Fluent business English; experience in marketplaces, food delivery, e-commerce or high-growth tech is a plus.
What we offer
A fast-growing tech company with lots of career opportunities, both locally and internationally;
Employee Assistance Programme - therapy and wellbeing;
Employee discount on all Wolt orders;
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
Pay Range:
10 002 zł
—
12 502 zł PLN
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Ottawa
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
WHY THIS ROLE?
We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of government and defence organizations.
You will be the trusted advisor and strategic partner for Canadian federal departments, provincial agencies, Crown corporations, defence organizations, and healthcare systems as they navigate the complex journey of AI adoption. You'll guide organizations through the implementation of frontier AI in secure, highly regulated environments—ensuring solutions deliver a measurable impact while meeting stringent security, privacy, compliance, and ethical requirements.
In this role, you'll collaborate with our Strategic Customer team, Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams, serving as the voice of the customer internally and the face of Cohere externally for our most sensitive and high-impact government engagements. You'll have the unique opportunity to shape how Canada's most important institutions leverage AI to serve the public good.
Location: Ottawa (proximity to government customers)
Security Clearance: Active Top Secret clearance is mandatory for this role
WHAT YOU'LL DO
Strategic Customer Partnership:
- Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions
- Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives
- Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
- Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
- Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
AI Adoption & Implementation Leadership:
- Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
- Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
- Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
- Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
- Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value
- Drive contract renewals and account growth by consistently delivering value and building trusted relationships
Compliance & Risk Management:
- Ensure all implementations meet Canadian government security protocols, including PBMM standards, security assessments, and authority-to-operate requirements
- Navigate privacy and compliance requirements: Privacy Act, PIPEDA, PHIPA, Access to Information Act, Official Languages Act, accessibility standards
- Lead or support Algorithmic Impact Assessments and responsible AI governance processes as required by Treasury Board directives
- Develop risk mitigation strategies for AI deployments in high-security, mission-critical, and citizen-facing contexts
- Coordinate with customer security teams, privacy officers, legal counsel, and compliance functions
Customer Advocacy & Product Influence:
- Serve as the voice of public sector and defence customers within Cohere, advocating for features and capabilities that address government-specific needs
- Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, accessibility, bilingualism, and ethical AI
- Contribute to the development of public sector-specific offerings, implementation playbooks, documentation, and best practices
- Share customer insights to inform Cohere's public sector go-to-market strategy and positioning
- Represent Cohere at government forums, working groups, roundtables, and industry events
Cross-Functional Collaboration:
- Partner with Sales to support expansion opportunities, renewals, and new customer acquisition
- Coordinate with Solutions Architects and Forward Deployed Engineers on technical implementation and optimization
- Work with Legal, Security, and Compliance teams to navigate complex procurement, contracting, and regulatory requirements
- Collaborate with Marketing on thought leadership content, case studies, and public sector community building
YOU MAY BE A GOOD FIT IF:
Required Experience:
- 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
- At least 3-5 years working directly with the Canadian government, defence, or healthcare organizations in a technology, digital transformation, or consulting capacity
- Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
- Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
- Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions
- Active Top Secret security clearance (mandatory)
Customer Success & Account Management Excellence:
- Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts
- Experience developing and executing customer success strategies, QBRs, and executive engagement programs
- Track record of identifying and closing expansion opportunities within existing accounts
- Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement
- Experience navigating organizational politics and building coalitions across siloed government departments
Public Sector & Defence Acumen:
- Comprehensive knowledge of the Canadian public sector ecosystem: federal departments, provincial ministries, Crown corporations, defence, intelligence, critical infrastructure, and healthcare
- Deep familiarity with government digital strategies, service delivery transformation, and citizen-centric design principles
- Understanding of public sector budget cycles, Treasury Board processes, government procurement frameworks, and contract vehicles
- Knowledge of relevant legislation and frameworks: Privacy Act, PIPEDA, PHIPA, Directive on Automated Decision-Making, Algorithmic Impact Assessments, accessibility requirements
- Experience with government cloud strategies and security frameworks: GC Cloud, PBMM, Protected environments, CCCS guidelines
- Proven ability to work with classified information and operate effectively in secure, compartmented environments
Nice to Have:
- Bilingual (English/French) proficiency—a strong asset for working across the federal government
- 3+ years specifically managing GenAI, LLM, or conversational AI implementations
- Experience with specific Canadian public sector digital transformation initiatives: Canada.ca http://Canada.ca modernization, healthcare AI projects, Canadian Digital Service programs, or provincial digital government initiatives
- Direct experience working with Canadian defence, intelligence, public safety, or national security organizations
- Professional certifications: CSM, PMP, ITIL, or Canadian government-specific security training
- Experience with government collaboration platforms: GCdocs, GCworkspace, Protected collaboration tools
- Background in management consulting, systems integration, or digital transformation consulting for public sector clients
- Experience with any modern programming language (C++, C#, JavaScript, Python, etc.)
WHAT MAKES THIS ROLE UNIQUE
This is a rare opportunity to shape how Canada's most important institutions leverage AI to serve the public good. You'll work with organizations responsible for national security, healthcare delivery, social services, and democratic institutions—helping them navigate the profound opportunities and responsibilities that come with deploying frontier AI technology.
You'll need to balance competing demands: innovation velocity with government due diligence, technical possibilities with policy constraints, commercial success with public sector values, and breakthrough capabilities with ethical considerations. It requires patience, strategic thinking, in-depth sector knowledge, security awareness, and a genuine passion for achieving public service outcomes.
If you're energized by complex challenges, have deep public sector expertise, understand the gravity of working with classified systems, and want to have an outsized impact on Canada's digital future while working with cutting-edge AI technology, this role is for you.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Remote USA
Workplace: remote
ABOUT YOU
The Xsolla Offerwall puts rewarded offers in front of players inside the games and apps of our publishers. A player opens the wall, picks an offer, completes it, and earns in-game currency. Whether they do depends on what they see: the offer card, the creative, the video, the playable, and the reward moment.
Those units come from several places. Some are native offers we render ourselves. Some arrive as VAST video, HTML or MRAID creatives, or OpenRTB Native assets from demand partners. Each format has its own rules, and each one has to look right in a publisher's game, on a phone, without breaking what the advertiser sent.
You'll own how offerwall ads look and perform. You'll decide which formats we support and how they render. You'll design what the player sees, and turn that into specs engineers can build from. You'll measure whether a change made players more likely to engage, and you'll use AI to make better creative faster than a manual process allows.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Ad experience and creative
Own the look and feel of every ad unit in the offerwall: offer cards, detail pages, video, playables, interstitials, and the reward flow.
Set creative standards for advertisers and publishers: layouts, asset specs, safe areas, aspect ratios, and branding rules.
Balance three groups who want different things: players want a clean experience, publishers want it to match their game, and advertisers want their brand shown properly.
oRTB formats and rendering
Define how we support VAST, HTML and
MRAID
, and OpenRTB Native inside the offerwall, across Web, iOS, Android, and Unity.
Write the requirements for format support: which VAST events we track, which
MRAID
calls we allow, and how Native assets map into our own templates.
Work with Engineering on creative QA and rejection rules, so broken or non-compliant creatives get caught before a player sees them.
Design to engineering
Turn ideas into Figma designs and prototypes that engineers can build without guessing.
Write PRDs and acceptance criteria that cover states, edge cases, and device differences, not just the happy path.
Work with our designers on the offerwall's design system, and keep it consistent across publishers and platforms.
Experimentation and performance
Run A/B tests on layouts, creative treatments, and formats, and read the results yourself.
Track the metrics that show whether the ad experience works: CTR, video completion rate, offer start and completion rates,
IPM
, and eCPM.
Turn what you learn into a prioritized roadmap, and explain the tradeoffs to Engineering, Demand, and leadership.
AI in creative and workflow
Find where AI can improve ad units: generating creative variants, adapting assets to new formats, auto-cropping and localization, and checking creative quality.
Use AI tools in your own work: prototyping, writing specs, analyzing test results, and getting from idea to something testable faster.
Cross-functional work
Work with Engineering, Design, Demand, Publisher Success, and Data every week.
Give the Demand team clear creative guidelines they can share with advertisers.
Bring what publishers and advertisers say back into the roadmap, in a form engineers can act on.
Qualifications & Skills:
Around 5 years of product management experience, with a significant part of it in AdTech.
Hands-on experience owning ad design or ad experience: ad units, creative formats, or how ads render in an app or game.
Working knowledge of oRTB ad formats. You know how VAST, HTML and
MRAID
, and OpenRTB Native creatives work, what breaks them, and what the specs allow.
Comfortable with data. You can design an A/B test, read the result, and write SQL or use a BI tool to answer your own questions.
You write clear specs. Engineers should be able to build from what you write without coming back to ask what you meant.
Good visual judgment. You can tell why one layout works and another doesn't, and explain it in terms of player behavior.
Clear communication with engineers, designers, and commercial teams.
Based in Los Angeles or elsewhere in the US, and able to work across US time zones.
Nice to Have:
Experience working with AI. This one matters a lot to us. Show us how you've used AI tools such as Claude, Midjourney, or Figma AI to make ads, prototype products, or get more done. Come ready to show a real example.
Experience with offerwalls, rewarded ads, or rewarded video.
Experience designing in Figma: building prototypes and engineering-ready designs yourself, not just reviewing someone else's.
Experience in mobile gaming or app monetization.
Familiarity with ad SDKs, mediation, and how they render third-party creatives.
What Your Week Looks Like:
A demand partner starts sending VAST wrappers that time out on Android. You look at the VAST chain, work out where it's slow, and agree a timeout and fallback rule with Engineering.
Offer completion rates on one publisher are 30% below the network average. You compare their wall against others, find the reward value is hidden below the fold on smaller phones, and mock up a fix in Figma that afternoon.
An advertiser wants to run a playable in the offerwall. You check what their
MRAID
creative needs, decide what we'll support, and write the spec.
You use an AI image model to generate 20 variants of an offer card's hero image, test four of them, and share the winner and the lift with the team.
Engineering asks how Native title and icon assets should behave when an advertiser sends nothing. You answer the same day, with the rule written into the spec.
How Success Is Measured:
Offerwall engagement improves: higher CTR, offer start rate, and completion rate, backed by test results rather than claims.
The formats we support render correctly across platforms, and creative rejections and rendering bugs go down.
Engineering builds from your specs and designs without long back-and-forth.
Advertisers and publishers have clear creative guidelines, and the Demand team uses them.
AI is part of how the team makes and tests creative, not a side experiment.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Product Manager, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
Location: Chicago
Customers are no longer asking whether AI works—they’re asking what it will change about how they operate. As an AI Success Architect, you’ll help enterprise customers answer that question and turn Asana’s AI capabilities into measurable business results. You’ll own the post-sales relationship for a portfolio of ~50 enterprise accounts, acting as a strategic advisor with accountability for AI adoption, consumption, and commercial outcomes. In this advisory role, you’ll diagnose where AI changes how work gets done and guide the organizational change that makes it stick.
This role can either be fully remote depending on which US state you live in, or based in our Chicago office with an office-centric hybrid schedule
. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday
. Most Asanas have the option to work from home on Wednesdays
. Working from home on Fridays depends on the type
of work you do and the teams with which you partner
. If you're interviewing for this role, your recruiter will share more about the in-office requirements
.
What you’ll achieve
Serve as the trusted advisor and point of accountability for a portfolio of enterprise accounts across the customer lifecycle.
Build joint success plans that connect strategic customer goals to measurable results, leading business reviews focused on outcomes and value rather than just usage.
Diagnose customer workflows and map them to Asana’s AI capabilities (AI Studio, AI Teammates, and integrations built on the Model Context Protocol, or MCP) to replace manual effort and accelerate decision-making.
Assess how customers structure their work in Asana, guiding them to establish habits and governance that supply AI models with rich, consistent context.
Lead change management and enablement programs that build internal champions and ensure long-term, sustained adoption.
Track AI consumption and adoption against clear baselines and 30/60/90-day benchmarks, translating usage data into a compelling business story.
Identify expansion readiness for new AI use cases, products, or broader deployments, initiating conversations and partnering with the account team once validated.
Monitor account health, engagement, and sentiment to proactively mitigate risks well ahead of renewals.
Partner cross-functionally with Solutions Engineering, Professional Services, and Sales, while sharing structured customer insights with Product and Customer Success leadership.
About you
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
5+ years of experience in customer success, strategic account management, or enterprise technology, with a track record of driving delivery and adoption for complex, high-value accounts.
Proven background managing enterprise relationships across both technical and business stakeholders.
Solid understanding of how AI agents function, workflow automation principles, and where AI provides substantial versus incremental impact.
Comfort discussing pricing, ROI, and commercial outcomes with senior executives, ideally within consumption-based models.
Strong competency in change management and program management across concurrent, long-term initiatives.
Effective communication skills across audiences, from executive presentations to tactical working sessions with operations teams.
Ability to navigate fast-paced, ambiguous environments with sound judgment.
Willingness to travel up to 20% to customer sites as needed.
Expe
rience with enterprise AI, automation, or workflow platforms (or familiarity with MCP) is a plus.
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping
us achieve our mission. If
you're interested in this role and don't meet every listed
requirement, we still encourage you to apply.
What we’ll offer
Our comprehens
ive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission
. We bel
ieve that compensation
should be reflective of the value you create relative to the market value
of your role
. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit
.
For this role, the estimated base salary range is b
etween $116,800 - $148,800
. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process
. The listed range above is a guideline,
and the base salary range for this role may be modified
.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits
. If you're interviewing for this role, spe
ak with your recruiter to learn more about the total compensation and benefits for this role
.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
Mental health,
wellness & fi
tness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations
. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role
.
#LI-Hybrid
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Join Asana’s Talent Network
to stay up to date on job opportunities and life at Asana.
Location: Worldwide
Workplace: remote
We are looking for a Junior SMM Assistant to support the development of the brand’s social media presence for English-speaking audiences, whilst also contributing to our CIS-focused channels.You will work closely with SMM Managers on content creation and publishing, community management, engagement activities, trend research and performance tracking. As you gain experience, you will have the opportunity to take responsibility for individual channels and areas of social media activity.RequirementsPractical SMM experience: basic experience managing social media accounts, preparing content or moderating online communities. Commercial, educational or personal projects are welcome if you can demonstrate your work.English — B1+ / Intermediate or higher: confident written communication for creating clear social media copy, handling work-related correspondence and interacting with English-speaking audiences.Strong Russian communication skills: excellent written Russian for content creation and community management across CIS-focused channels.Social media knowledge: understanding of Instagram, Facebook, X, YouTube, TikTok, Telegram and VK, including the ability to adapt content for different platforms and audiences.Content tools: confident use of Google Docs and Google Sheets / Excel, as well as basic skills in photo and video editing applications.Content adaptation and community awareness: understanding of how tone, format and messaging should vary depending on the platform, audience and communication objective.AI tools: ability to use AI tools for preparing copy, generating ideas, research and content support, whilst carefully reviewing and checking the final result.ResponsibilitiesCreate and publish social media content in English and Russian, adapting copy to the brand’s tone of voice, audience and format of each platform, whilst contributing to the content calendar.Support visual content production by sourcing references, preparing briefs for designers and video editors, and carrying out basic photo or video editing when required.Manage community communication by responding to comments and direct messages, moderating communities, handling negative feedback in line with agreed guidelines, and referring complex cases to the relevant colleagues.Support engagement activities such as prize draws, competitions, polls and interactive campaigns, including communication with participants, monitoring progress and helping to summarise results.Monitor trends and competitors across English- and Russian-speaking social media, identify relevant topics and formats, and suggest ways to adapt them to the brand and its audiences.Track social media performance by collecting statistics on publications and activities, maintaining reports in Google Sheets / Excel, monitoring reach, views, engagement and follower growth, and contributing ideas for further improvement.What we offerHigh salary (plus performance bonuses and salary revision);Remote work;Work schedule: Mon-Fri (8 hours per day) with flexible starting hours;24 days holiday leave;Corporate English lessons;Exciting work challenges that allow you to grow to your full potential;A strong team of like-minded professionals who will be by your side to accomplish ambitious projects, stimulate your professional development and bring experience.
Location: New York
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on
www.galaxy.com
.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.
Who You Are:
We are seeking an experienced
Head of Market Data
Development and Engineering
to lead the development, delivery, acquisition, governance, and optimization of market data for both digital and traditional assets across the firm.
This role sits at the intersection of trading and technology ensuring high-quality, cost-effective, performant, and compliant data services that power trading, research, and risk systems.
You’ll work closely with trading teams, stakeholders, and external partners to deliver critical initiatives that drive our business forward. If you’re a natural problem-solver with a passion for hands-on technical development in a global, fast-paced environment, we want to hear from you.
What You’ll Do:
Market Data Strategy & Architecture
Define and execute a unified market data strategy across centralized crypto exchanges (CEX), decentralized venues (DEX), and traditional markets
Design scalable, low-latency data architecture supporting tick-level, order book, and on-chain data
Evaluate build vs. buy decisions for internal data platforms vs. external providers
Development Manager and hands on Development
Lead a small team of developers and be hands on yourself in Java
Design and build a Java based Market Data API to front all data sources including custom feedhandlers, vendor platforms, Kdb+, and DataBricks
Manage the Market data messaging bus used by all internal applications in the firm
Crypto Market Data & Vendor Management
Build relationships with crypto exchanges (e.g., Binance, Coinbase, Deribit, OKX), data aggregators, and node providers
Assist our vendor management team with commercial negotiations, licensing, and exchange agreements across both crypto and traditional markets
Data Quality, Normalization & Coverage
Ensure high-quality, normalized datasets across fragmented crypto venues (symbol mapping, schema standardization, latency benchmarking)
Oversee ingestion of real-time order book data, trades, reference data, funding rates, and on-chain metrics
Establish monitoring and alerting frameworks for data integrity and completeness
Cost Management & Optimization
Manage and optimize the global market data budget across crypto and traditional vendors
Identify cost-saving opportunities through vendor consolidation, direct exchange connectivity, and internal data solutions
Implement usage tracking and chargeback models where appropriate
Infrastructure Partnership
Partner with infrastructure teams to build the pipes necessary to bring in market data
Support hybrid environments (on-prem + cloud) and ensure resilience, redundancy, and scalability
Enable data access for research, backtesting, and production trading systems
Regulatory & Compliance Oversight
Ensure compliance with exchange licensing, redistribution rules, and evolving crypto regulatory frameworks
Implement entitlement controls, audit trails, and governance policies across all data usage
Stakeholder Collaboration
Work closely with trading, quant research, risk, and portfolio management teams to deliver data solutions
Support onboarding of new exchanges, instruments (perpetuals, options), and strategies
Act as the firm’s subject matter expert on both crypto and cross-asset market data
Leadership & Team Development
Build and lead a high-performing development team
Establish best practices for market data onboarding, validation, and lifecycle management
Foster a culture of innovation, automation, and operational excellence
Embrace and champion the thoughtful adoption of AI to improve team performance and business outcomes.
Leverage AI tools (e.g., generative AI, automation platforms, data copilots) to improve productivity, decision-making, and output quality in your day-to-day work.
What We’re Looking For:
10+ years of experience in custom development of real time market data platforms within a trading firm, hedge fund, or financial institution
Knowledge of key market data vendors, exchanges, and licensing models
Strong understanding of trading workflows, asset classes (equities, futures, options, FX, fixed income), and data types (real-time, reference, historical)
Experience with low-latency data systems, market data feeds, APIs, and streaming technologies
Strong analytical and problem-solving skills with attention to detail
Excellent communication skills, with the ability to engage both technical and business stakeholders
Bonus Points:
Familiarity with on-chain data, blockchain nodes, and crypto data providers
What We Offer:
Competitive base salary and discretionary bonus
Hybrid/Flexible Working Arrangements
Flexible Time Off (paid)
3% 401(k) company contribution
Company-paid health and protective benefits for employees, partners, and other dependents
Generous paid Parental Leave
Competitive family planning benefits for US employees
Opportunities to learn about the Crypto industry
Smart, entrepreneurial, and fun colleagues
Free daily snacks and weekly breakfasts/lunches
Employee Resource Groups
Free coaching and counseling sessions through Headspace
Apply now and join us as we grow the economy that runs on code.
The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.
Base Salary Range
$220,000
—
$250,000 USD
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact
careers@galaxy.com.
Location: Americas Time Zone (UTC -07:00 ~ UTC-04:00)
Workplace: Remote
🌎 Please only apply if you are based in Americas timezones. We unfortunately cannot accept applications beyond these. The specific countries we can from in this timezone are listed here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?tab=t.0#heading=h.s4l5faueua5w.
⏳ Please hurry! We're running a speedy process. Applications close on 13 November. Assessments will close on 15 November, and we'll host interviews during the 2 following weeks.
***
Hi there, I'm Josh Lipner, Manager, Account Management at TestGorilla. We're excited to share more about the Customer Success Advisor, Renewals role and our team.
ABOUT TESTGORILLA
At TestGorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do.
Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness.
After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most!
ABOUT THE ROLE
As our Customer Success Advisor, Renewals, you'll run the commercial conversations that keep our customers with us. You'll take renewals from first quote to signed order, handle pricing and billing conversations within our pricing and discount framework, and guide customers through plan changes, upgrades and downgrades across our assessment and sourcing products. You'll also take customers through the commercial side of our migration to usage-based pricing: explaining what changes, what it means for their spend, and landing the right plan for them using our migration playbook. When a customer wants to cancel or disputes a charge, you'll work the conversation through our retention and refund guidelines, and bring in your manager when a case sits outside them.
You'll work with AI agents as part of your day. They handle the routine end of renewals and billing: sending notices, preparing standard quotes, gathering account and invoice history, and answering simple plan questions. That frees you to spend your time on the conversations that need a person: negotiating within the framework, handling objections, and resolving the cases that don't fit a standard answer. You'll check their work before it reaches customers, step in when a case needs you, and share what you learn so they get better at the routine work over time.
This is a high-volume role with a commercial edge. You'll run a steady pipeline of renewals and commercial cases across our self-serve and mid-market customers. We're looking for someone who is commercially astute, organised, a great communicator and calm under pressure, and who is excited and able to contribute to our AI journey: automating the repeatable and humanising the exceptional.
RESPONSIBILITIES
In this role, your responsibilities will include but not be limited to:
- Uphold TestGorilla's behaviours and foster an inclusive, supportive culture.
- Collaborate effectively with global colleagues across teams and time zones.
- Own renewals from first quote to signed order across our self-serve and mid-market customers, for both our assessment and sourcing products.
- Handle pricing and billing negotiations, upgrades, downgrades and our usage-based pricing migration within our pricing framework and playbooks: quoting, explaining what changes and what it means for the customer's spend, and landing the plan that fits how they use the product.
- Work cancellation and dispute conversations through our retention and refund guidelines, resolving unexpected charges and refund requests with Finance and retaining the customer where we can.
- Work alongside our AI agents, letting them handle the routine end of renewals and billing while you take the negotiations, objections and cases that need a person.
- Train the agents: check what they send before it reaches customers, correct what's wrong, and feed back what you learn so they handle more of the routine work over time.
- Maintain a single source of truth in our agentic customer success platform, with non-negotiable CRM hygiene: every renewal, plan change and dispute logged accurately so the team and the agents work from the same picture.
WHAT YOU'LL BRING
We're looking for someone who:
- Is passionate about TestGorilla's mission to help one billion people find their dream jobs.
- Is commercially astute, with experience managing renewals and negotiations at scale in a Customer Success, Renewals, Account Management or Sales role. You can quote, explain a price change, and apply a pricing and discount framework to get to the best outcome. This is a must-have.
- Is AI fluent and has personally built automations or agentic workflows (in n8n, Zapier or similar), with experience working alongside AI agents or automation in a customer-facing role. You can show us what you automated and what it delivered. Using an LLM alone is not enough. This is a minimum requirement.
- Communicates clearly, in writing and on calls, in English and Spanish. Fluency in both is a requirement.
- Is good with customers: you build relationships, stay calm in challenging conversations, de-escalate and retain, and manage a high volume of cases without letting any slip. You treat CRM hygiene as part of the job, not an afterthought.
- Thrives in a fast-paced, remote-first environment with high expectations and some ambiguity, and is honest with yourself that this is the kind of place you want to work.
- Learns fast and stays curious: you pick up new tools quickly, ask good questions, check answers rather than accept them, and give and take feedback in the moment.
- Is available for customer calls during US business hours. This is a requirement.
We actively seek diversity and encourage applications from everyone. If you're interested in this role but your experience doesn't perfectly match the description, please still apply. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement. If this role excites you and you're confident you can do the job, we encourage you to apply!
BONUS SKILLS
While these skills aren't a requirement, we'd be very interested to hear from you if you have:
- Prior familiarity with Chargebee, Zendesk, HubSpot, n8n, Jira or Confluence.
- Experience with usage-based or credit-based SaaS pricing models.
WHAT'S IN IT FOR YOU?
- Global Team: Join a fully remote, mission-driven team from around the world
- Competitive compensation: Receive a competitive pay ( €31,360 - €38,000 per year) + Share Appreciation Rights (SARs)
- Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life.
- *Check out the full list of countries we currently hire from here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?tab=t.0#heading=h.s4l5faueua5w, but note that we're only hiring in the Americas timezones for this role.
- Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you're buying a laptop!
- Growth & development: Invest in yourself and your career with a 3.5% L&D budget and clear growth opportunities
- Stimulating work environment: Tackle new challenges and work with innovative technology in a dynamic setting
- Connect with your team: Join optional fun virtual socials, AMAs with team members and leadership, and regular fun chats. Build a strong sense of community!
- TestGorilla community groups: Join peers to build community and boost opportunities for connection, advocacy, and professional development.
- Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches
- Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being
INTERESTED?
We believe in using our own product to ensure fair and objective hiring. If this role aligns with your skills and aspirations, we invite you to complete one of our very own assessments. This will give you a firsthand experience of our platform and help us get to know you better. We look forward to hearing from you!
TestGorilla is committed to building a diverse and inclusive workplace. We believe that diverse teams are stronger teams, and we encourage applications from people of all backgrounds. We understand that some candidates may experience test anxiety, and we want to assure you that accommodations are available and can be requested prior to sitting our assessments. Your request will not negatively impact your application, as we do not factor this into our review process.
United States, San Diego, CA
US - Remote - DC, US - Remote - Virginia , US - Headquarters - Maryland - Columbia
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоseniorYou will lead a team of twenty: four Credentialing Managers and sixteen coordinators and associates working offshore across time zones; People Leadership: 2+ years managing and developing a team, ideally including leads or managers rather than only individual contributors
seniorWarsaw, Poland
Ottawa; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
УдалённоRemote USA; Based in Los Angeles or elsewhere in the US, and able to work across US time zones
Chicago
УдалённоjuniorМожно работать из любой страны
headNew York
УдалённоLocation: Americas Time Zone (UTC -07:00 ~ UTC-04:00); 🌎 Please only apply if you are based in Americas timezones; The specific countries we can from in this timezone are listed here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?tab=t.0#heading=h.s4l5faueua5w; Collaborate effectively with global colleagues across teams and time zones; Check out the full list of countries we currently hire from here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?tab=t.0#heading=h.s4l5faueua5w, but note that we're only hiring in the Americas timezones for this role; Americas Time Zone (UTC -07:00 ~ UTC-04:00)