Location: Hybrid - San Francisco
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role
We are looking for a Head of Field Engineering Operations to join our Revenue Operations team. You'll be a strategic partner to the VP of Field Engineering and build the systems, processes, and team that help our Field Engineering organization scale.
You will build and lead a team while constantly asking how we can use better tooling, smarter automation, and tighter feedback loops to make the organization faster and sharper.
You will report to the VP of Revenue Operations. If you’re based within a pre-determined commuting distance of one of our offices (SF, NYC, or Austin), the role includes in-office anchor days on Monday, Tuesday, and Friday. For location-specific details, please connect with our recruiting team.
What you'll do
Design the processes, systems, and operating cadences that let Solutions Architects, Developer Success Engineers, Customer Success Engineers, Technical Account Managers, and Professional Services scale
Build and lead the Field Engineering Operations team, and set team structures, role definitions, and engagement models as Field Engineering grows
Run capacity planning, territory design, and resource allocation across the Americas, Europe, the Middle East and Africa (EMEA), and Asia-Pacific (APAC), in step with go-to-market (GTM) teams
Own the pre-sales to post-sales lifecycle framework, including technical win and onboarding forecasts, go-live tracking, and consumption ramp measurement
Define the Field Engineering metrics, dashboards, and health scoring models that show team performance, account engagement, and customer outcomes
What you need
8+ years in operations, strategy, or technical program leadership supporting field engineering, solutions, or customer-facing technical teams at high-growth SaaS companies, including 3+ years building and leading teams
Built operational frameworks for pre-sales and post-sales technical teams, including territory planning, capacity modeling, and compensation design, at companies with $100M+ annual recurring revenue (ARR)
Hands-on Salesforce administration and architecture, including custom objects, flows, reporting, and integrations with ecosystem applications
Partnered with VP-level technical leaders to turn org priorities into operational plans, delivered with Sales, Finance, Product, and Revenue Operations
Bonus if you
Built an operations function from the ground up within a Field Engineering or Solutions Architecture organization
Owned post-sales lifecycle management for a consumption-based pricing model, including onboarding funnels and customer health scoring
Wrote SQL for ad hoc analysis and shipped internal tools or automation, including AI-driven workflows, for a go-to-market team
Compensation & Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $260,000-$300,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
#LI-KS1
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: Jakarta
Workplace: remote
CSM Indonesia is looking for self-motivated and skilled seafarers to join our expanding offshore fleet of Columbia Shipmanagement.
JOB DESCRIPTION & QUALIFICATION
Operate cable engines, linear cable machines, turntables, tensioners, winches, and associated deck equipment
Monitor cable tension, speed, and alignment during laying, burial, and recovery operations
Assist with loading, splicing, testing, and maintenance of subsea cables
Perform routine inspections, basic troubleshooting, and preventive maintenance of equipment
Requires technical skill, strong safety awareness, and the ability to work in challenging offshore environments to ensure cable operations are carried out accurately and safely
Holder of valid STCW certifications required for the position
Experience with multicultural working environment.
Good communication and skills of English language.
Safety culture and mindset.
VESSEL'S SPECIFIC REQUIREMENTS
Minimum experience requirements of 3 years on Cable Layers / Pipe / MPSV/ DSV vessels
at least 1 - 1.5 years’ experience in Carousal operating
CONTRACT TERMS & CONDITIONS
Contract Duration [9 months +/- 1 months]
Contract Benefit: competitive salary
Terms and condition as per CBA applicable
Free Internet onboard and wellbeing support
You may include with your application any reference, specific job qualification, and your availability date.
Looking forward to welcoming you in the Columbia Group Family.
Location: Ukraine; Spain; Poland; Portugal; Romania
About Us
At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients’ growth. We empower our people with a culture of excellence and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone’s contribution is welcomed.
Now we are looking for a
Senior ML Operations Engineer
to join us as part of our team.
About the role
As a Senior ML Operations Engineer, you will support teams building and deploying AI-driven solutions, helping them overcome common challenges in the ML development, deployment, and support lifecycle. This role offers autonomy in decision-making, encouraging a proactive approach to solving complex issues and finding optimal solutions for scalable systems.
About the project
PitchBook — a platform for investment professionals. Our software provides access to data and the analytical tools to get answers fast and discover promising opportunities. Uncovers actionable insights and trends hidden within the financial data of more than three million companies. Users all over the world include large corporations, start-ups, venture capital and private equity firms, investment banks, and many others. Features of PitchBook: Advanced search / Discovery & insights / Company profiles / Workflow & efficiency / Financials and many more.
Team composition
1 Engineering Manager, 4 Senior ML Ops Engineers
Work Environment
The role offers a flexible work schedule, allowing you to adapt your working hours with the requirement to attend all team meetings. The team follows a Scrum-based Agile methodology.
As a qualified expert, You will
Serve as a force multiplier for development teams by creating golden paths that remove roadblocks and improve ideation and innovation.
Collaborate with other engineers, product managers, and internal stakeholders in an Agile environment.
Provide mentorship, technical guidance, and perform code reviews for team members.
Design and deliver on projects end-to-end with little to no guidance.
Provide support to teams building and deploying AI applications by addressing common pain points in the MLDLC.
Learn constantly and be passionate about discovering new tools, technologies, libraries, and frameworks (commercial and open source), that can be leveraged to improve PitchBook’s AI capabilities.
Support the vision and values of the company through role modeling and encouraging desired behaviors.
Participate in various cross-functional company initiatives and projects as requested.
Contribute to strategic planning in a way that ensures the team is building exceptional products that bring real business value.
Evaluate frameworks, vendors, and tools that can be used to optimize processes and costs with minimal guidance.
We’re looking for you if you have
Degree in Computer Science, Information Systems, Machine Learning, or a similar field preferred (or equivalent practical experience).
5+ years of hands-on software development experience with Python (Java experience with strong Python proficiency also considered).
4+ years of experience designing and building distributed software systems and architectures.
3+ years of hands-on experience deploying and operating Machine Learning services in production.
Experience supporting ML lifecycle operations including post-deployment monitoring and maintenance.
Experience in cloud-native stack, with a practical understanding of containerization technologies such as Kubernetes and Docker.
Demonstrated experience with SQL and NoSQL database design and implementation.
Ability to decompose complex problems into iterative, well-defined solutions.
Strong problem-solving abilities with focus on building scalable, efficient, and maintainable systems.
Strong communication and collaboration skills, with the ability to engage effectively with internal customers across various cultures and regions.
Ability to be a team player who can also work independently.
Experience working across multiple development teams is a plus.
Bonus points
Experience with cloud platforms (AWS, Google Cloud Platform, or Azure).
Proficiency in GitOps practices and CI/CD pipeline development and management.
Observability and monitoring: Integration experience with observability tools (Prometheus, Grafana) and building instrumented, production-ready systems.
LLM Infrastructure: Experience provisioning and managing Large Language Models through managed services (Azure OpenAI, Google Vertex AI, Amazon Bedrock).
LLM Tooling: Hands-on experience with LLM gateways (LiteLLM) and agentic frameworks (LangGraph, LangSmith, or similar).
Vector Systems: Practical experience with vector embedding models and vector databases (Pinecone, Weaviate, Milvus, pgvector).
RAG Systems: Experience building Retrieval-Augmented Generation systems and evaluating both retrieval quality and generation performance.
Cloud-native experience with services like Amazon SageMaker, Google Vertex AI, or Azure ML
Familiarity with ML frameworks and tools: PyTorch, TensorFlow, scikit-learn
Experience with data infrastructure: Redis, Elasticsearch, Apache Kafka.
ML experiment tracking and model management: Weights & Biases, MLflow, KubeFlow.
API development with FastAPI or similar frameworks.
Java programming experience is a plus.
What’s in it for You
Reveal great tech solutions
Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling clients growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients.
Experience an agile and flexible working environment
Work fully remote around the globe, or in a hybrid work model from our office hubs which are equipped with everything needed for comfortable work. Enjoy a flexible working schedule and create work and rest balance for yourself. Empower yourself with a stable workload and a stable income, focusing on lasting cooperation and high-performance culture.
Embrace the opportunity for personal and professional growth
Take advantage of performance review and career path. Elevate your skills with mentorship program, personal development plan, and individual learnings through the corporate library, public speaking support, and more.
Feel cared about
Be among like-minded people and feel supported with collaboration, open communication and mutual respect. Join company-wide tech and cultural events, and contribute to meaningful CSR initiatives that resonate with your values.
Interview steps
Interview with the recruiter
Live Coding (up to 30 min)
Tech Interview: ML Fundamentals, Software Engineering (up to 60 min)
ML System Design Interview (up to 45 min)
Interview with Engineering Manager (60 min)
Location: Philippines
About Huzzle
At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
About the Company
Our client is a fast-growing company in the logistics and transport sector, focused on delivering efficient, reliable, and customer-centric solutions. With a strong emphasis on operational excellence and seamless coordination, they support businesses with end-to-end transport and scheduling services.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are hiring a detail-oriented Operations & Customer Support Specialist with experience in the logistics or transport industry. This role combines customer communication, scheduling, and administrative coordination to ensure smooth day-to-day operations.
If you’re looking for a remote customer support job with strong operational exposure and long-term growth potential, this is an excellent opportunity.
Key Responsibilities
Manage inbound and outbound customer communication via phone and email, ensuring prompt and professional responses.
Handle booking and scheduling of transport services, ensuring accuracy and efficiency.
Maintain accurate data entry and record-keeping across internal systems.
Coordinate daily logistics operations, ensuring timely updates and issue resolution.
Provide administrative support, including document management and reporting.
Collaborate with internal teams to streamline workflows and improve service delivery.
Requirements
Proven experience in the logistics, transport, or supply chain industry.
Strong phone and email communication skills in a customer-facing role.
Experience with booking systems and schedule management.
High attention to detail with strong data entry and record-keeping abilities.
Proficiency in Google Workspace (Docs, Sheets, Gmail, Calendar).
Excellent organizational and multitasking skills.
Ability to work independently in a remote environment.
Benefits
💰 Competitive salary based on experience
🌎 Fully remote role with a flexible work environment
🚀 Work with a growing logistics company in a high-demand industry
📈 Long-term career growth with operational and customer success exposure
🎯 Hands-on role with real impact on day-to-day business operations
Location: Lanham, MD
OR RN II
Position Objective:
The Registered Nurse in surgery provides expert, professional nursing care to patients during the perioperative course. The RN assesses, plans, implements, and evaluates the care of patients throughout surgical intervention. The RN in surgery will supervise Operating Room Technicians and ancillary personnel. The primary responsibility of the RN will be to perform the duties of a circulator in the Operating Room. The RN may also be competent in the role of a scrub nurse and perform the duties of that role, as staffing requires.
Job Responsibilities:
Clinical Decision-Making / Judgment
The nurse applies expert clinical knowledge to ensure safe and effective perioperative care. Responsibilities include:
Assessing, planning, implementing, and evaluating patient care throughout the surgical experience.
Performing comprehensive preoperative assessments, including verification of the procedure, operative site, allergies, and risk factors.
Applying the nursing process effectively with attention to patient safety, sterile technique, and evidence-based standards.
Organizing and reprioritizing patient care based on clinical changes and environmental factors.
Monitoring patients intraoperatively, including EKG, vital signs, and sedation levels, and responding promptly to emergent situations such as codes or airway compromise.
Administering medications, managing pain, and performing unit-specific technical skills (e.g., moderate sedation, hemodynamic monitoring).
Ensuring aseptic technique, accurate sponge and needle counts, and specimen handling per protocol.
Preparing and positioning patients safely for procedures.
Nurse–Patient Family Relationships
The nurse fosters therapeutic relationships with patients and families to promote trust, comfort, and learning. Responsibilities include:
Introducing self and role to the patient and family in the preoperative area, assuring the patient of nursing presence throughout the procedure.
Demonstrating compassion, professionalism, and cultural sensitivity in all interactions.
Assessing patient and family learning needs, readiness, and potential barriers to understanding.
Developing and implementing individualized teaching plans that address physical, psychosocial, spiritual, and educational needs.
Providing thorough and accurate handoff reports to PACU staff to ensure continuity of care.
Clinical Scholarship
The nurse maintains professional competence and contributes to quality initiatives to improve patient outcomes. Responsibilities include:
Meeting all continuing education requirements and remaining current with evolving health care practices.
Participating in unit and organizational quality improvement, clinical practice improvement, and risk management activities.
Supporting evidence-based practice by adhering to organizational policies, standards, and benchmarks.
Updating and maintaining accuracy of surgeon preference cards to enhance efficiency and safety.
Clinical Leadership
The nurse contributes to team effectiveness through guidance, mentorship, and shared decision-making. Responsibilities include:
Supervising Operating Room Technicians and ancillary personnel to ensure quality care delivery.
Delegating tasks appropriately and evaluating delegated activities for patient outcomes.
Educating, orienting, and mentoring new staff members within the department.
Actively participating in shared governance and contributing to departmental decision-making.
Utilizing real-time electronic documentation to maintain accurate patient records.
Communicating effectively with surgical, anesthesia, and leadership teams regarding patient care and equipment needs.
Professional Practice & Teamwork
Some responsibilities extend beyond direct patient care and fit best within a broader domain of professional practice. These include:
Assisting anesthesia personnel with supply and medication readiness, induction, and procedural support.
Supporting patient transport to and from the operating room.
Assisting with securing dressings, transferring patients post-procedure, and supporting recovery.
Participating in room turnover, cleaning, and restocking of instruments and supplies.
Offering assistance to other operating rooms and departments as time and need allow.
Keeping leadership informed about equipment repairs or supply needs.
Representing the hospital and surgical services professionally both at work and within the community.
Educational/Experience Requirements:
•
Graduate of an accredited school of nursing BSN
•
Adherence to the credentialing requirements of Luminis Health as stated in the nursing bylaws.
•
Minimum 2 years of operating room experience
Required License/Certifications:
•
Current licensure as a registered nurse by the Maryland Board of Nursing
•
BLS, ACLS- American Heart Association Health Provider
•
Certification preferred
Working Conditions, Equipment, Physical Demands:
Employees in this position may be exposed to blood-borne pathogens. The role requires sustained concentration on moderate to fine details and the ability to lift and carry items up to 50 pounds. Candidates must be able to hear normal sounds, even with background noise, and maintain attention to schedules, tasks, and ongoing activities. The position involves prolonged periods of sitting, standing, and walking. Staff must be able to conceptualize and carry out tasks effectively and adhere to radiation safety precautions, with protective equipment provided. Work is primarily on the day shift with rotating on-call responsibilities, including nights, weekends, and holidays.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$39
—
$60 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
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To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position
ENTERTAINMENT FLY OPERATOR
onboard
Royal Caribbean Cruises.
The Entertainment Operator
– Fly
is responsible for the daily operation and maintenance of all performer flying equipment in the vessel’s main theatre and alternative entertainment venues. This includes operating and calling fly sequences during the cast production shows and theme events, and conducting regular inspections on the performer flying equipment and cast apparatus/harnesses.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSIBILITIES:
Maintain brand and industry standards for performer flying safety and quality in the main theatre.
Follow the daily written schedule for events, rehearsals, and performances.
Maintain professional and helpful interactions with guests attending the shows if asked for assistance or given feedback.
Liaise with the Stage & Production Manager or Technical Director for maintaining and improving production value in the theatre.
Operate and maintain all performer flying elements and call performer flying cues for cast production shows.
Adhere to Celebrity’s SQM and safety standards, as well as meet and maintain the artistic integrity of the produced theatrical shows.
Ensures that only Head Office approved performers are using the performer flying equipment. Any requests by others to use the performer flying equipment must be approved in writing by the Head Office.
Ensure only aerial moves or stunts approved and rehearsed during the install process are being performed.
etc.
REQUIEREMENTS:
Minimum 21 years old
Fluent ENGLISH language level
Bachelor’s degree in theatre (focus in theatre technology or entertainment rigging) from an accredited university or equivalent experience is required.
Minimum 4 years’ experience in entertainment or theatrical technology work; stage hand, backstage, rigging and performer flying required.
Extensive knowledge and experience with various entertainment rigging systems, including motorized hoists and winches, is required.
Extensive knowledge of motorized performer flying systems, equipment, and safety standards.
Experience working with performers in a multi-cultural setting.
Basic knowledge of sound equipment set up, operation, and troubleshooting.
Working knowledge of computers (Windows and Mac) and connecting to external devices such as projectors and TV screens, and relevant troubleshooting.
Previous experience on cruise ships or touring an asset.
Excellent communications and interpersonal skills.
Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes.
Ability to communicate tactfully with coworkers and other shipboard employees to resolve problems and negotiate resolutions.
Able to work well in a fast-paced environment and adapt well to sudden changes.
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: Riyadh, Saudi Arabia
Müller's Solutions is seeking a meticulous and experienced Hospitality Auditor specializing in Hotels, with expertise in both Hotel Operations and IT. As a key member of our team, you will be responsible for evaluating and ensuring the effectiveness of operational processes and IT systems within the hospitality sector, particularly in hotels. Your assessments will help enhance compliance, operational efficiency, and risk management, supporting the delivery of superior guest experiences.
Key Responsibilities:
Conduct comprehensive audits of hotel operations, including front desk, housekeeping, food and beverage, and other service areas to ensure adherence to company policies and industry standards.
Perform IT audits focused on hotel management systems, POS systems, network security, data integrity, and compliance with IT protocols.
Identify operational inefficiencies, control weaknesses, and potential risks, providing actionable recommendations for improvement.
Collaborate with hotel management and IT teams to implement audit recommendations and enhance process compliance.
Prepare detailed audit reports and presentations for senior management outlining findings and corrective actions.
Stay updated on industry best practices, regulatory requirements, and emerging technologies relevant to hotel operations and IT systems.
Hotel operations and financial controls
Supporting functions (HR, engineering, maintenance, H&S)
IT systems supporting hotel operations
Operational efficiency and compliance
Requirements
Bachelor's degree in Hospitality Management, Information Technology, or a related field.
Minimum 5 years of experience in hospitality auditing, hotel operations, or IT auditing within the hotel industry.
Strong knowledge of hotel operational processes and IT systems used in hospitality.
Proficiency in audit methodologies, risk assessment, and compliance standards.
Excellent analytical, organizational, and report-writing skills.
Ability to communicate findings clearly to diverse stakeholders.
Detail-oriented with a commitment to maintaining high standards.
Relevant certifications such as Certified Internal Auditor (CIA), Certified Hospitality Auditor, or IT audit certifications are a plus.
Bilingual professional (Arabic and English) with experience in the Hajj and Umrah sector.
Extensive experience in capital project audits and IT application reviews.
Strong background in the hospitality industry
Familiar with regulatory requirements of the Ministry of Tourism and the Capital Market Authority (CMA).
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Argentina; Colombia; Mexico; Honduras; Brazil
We are hiring a high-caliber
Executive Assistant
to work directly with a Principal in a fast-growing
real estate investment and development company
.
This is
not a traditional administrative role
. It is designed as a
stepping stone into an Operations Associate / Operations Manager path
, with direct exposure to acquisitions, capital raising, construction, leasing, and asset management.
You will play a key role in building structure, improving execution, and helping scale the business.
Key Responsibilities
Principal Productivity & Execution
Run weekly time reviews and generate actionable summaries
Track performance against an “ideal day” structure and identify gaps
Review dashboards (Asana, time tracking) to surface priorities
Send daily priority updates (tasks, decisions, follow-ups)
Apply clear frameworks for prioritization, delegation, and scheduling
Inbox, Calendar & Follow-Ups
Manage calendar, meetings, and confirmations
Maintain daily inbox organization (prioritize, delegate, clean)
Track follow-ups and ensure nothing falls through the cracks
Maintain and act on “waiting on others” lists
Operations & Business Support
Keep Google Drive and internal documentation structured and updated
Maintain CRM hygiene (HubSpot) and investor follow-ups
Support reporting, KPI tracking, and dashboard updates
Assist with vendor coordination and project tracking
Support property management workflows and leasing coordination
Systems & Process Optimization
Build and refine SOPs across operations (leasing, investor communication, onboarding, etc.)
Maintain clear and usable documentation (Google Docs, Loom, checklists)
Improve cross-team workflows (acquisitions → rehab → lease-up)
Identify and implement simple system improvements and integrations
Personal Support (Light)
Track and review personal budget and expenses
Support scheduling of personal and family activities
Requirements
5–7 years of experience in EA, Operations, Chief of Staff, or similar roles
Experience in real estate, PropTech, FinTech, or adjacent industries is highly preferred
Proven experience building or improving systems and SOPs
Strong ownership mindset with the ability to drive execution independently
Excellent organization and attention to detail
Strong written communication and documentation skills
Proficiency with Google Workspace, Asana (or similar), and CRMs (HubSpot preferred)
Comfortable blending business and personal executive support
Availability during Pacific / Mountain Time working hours
Benefits
Work for the most exciting companies in the North American Market.
Flexible schedules.
Work from anywhere.
Highly competitive compensation.
Location: New York City
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Delivery Operations Manager
at Via, you play a huge role in making these goals a reality on the ground. You will serve as the critical bridge between our commercial and technical teams as we launch transformative public transit services around the world. You will be responsible for the technical configuration and delivery of TransitTech products, collaborating with a variety of teams at Via to ensure every partner gets a world-class system tailored to their needs.
In this role, you'll get your hands on every corner of Via's product ecosystem, becoming a go-to resource across the org for commercial teams, engineers, product managers and more.
What You'll Do:
Build and execute rigorous test plans across a wide variety of platforms (iOS, Android, web, and more), holding the bar high on quality and user experience.
Ensure real-world scenarios and user expectations are accurately simulated before launch – because what goes live is what real riders experience on the ground.
Be the connective tissue between Business and Technical teams, translating real-world partner needs into polished, production-ready TransitTech products.
Collaborate with Product, R&D, and Expansion teams across the globe, ensuring everyone is aligned, informed, and moving fast.
Own projects end-to-end – from scoping and planning all the way to delivery – acting as the technical project manager who keeps everything on track and on time.
Who You Are:
Go-getter with 0-2 years of professional work (or work-study) experience.
You communicate clearly and confidently, and are able to translate complex technical concepts for any audience.
You love digging into the technical details to understand systems and drive continuous improvements.
You’re equally comfortable collaborating across teams and working independently.
You thrive in fast-paced environments where priorities shift — and you never let that become an excuse for slipping on quality.
You're genuinely excited about technology and obsessed with the end-user experience.
A background in computer science or a related technical field strongly preferred.
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Salary Range: $65,000 - $85,000 per year.
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Ready to join the ride?
Via is an equal opportunity employer.
Location: Lanham, MD
OR RN II
Position Objective:
The Registered Nurse in surgery provides expert, professional nursing care to patients during the perioperative course. The RN assesses, plans, implements, and evaluates the care of patients throughout surgical intervention. The RN in surgery will supervise Operating Room Technicians and ancillary personnel. The primary responsibility of the RN will be to perform the duties of a circulator in the Operating Room. The RN may also be competent in the role of a scrub nurse and perform the duties of that role, as staffing requires.
Job Responsibilities:
Clinical Decision-Making / Judgment
The nurse applies expert clinical knowledge to ensure safe and effective perioperative care. Responsibilities include:
Assessing, planning, implementing, and evaluating patient care throughout the surgical experience.
Performing comprehensive preoperative assessments, including verification of the procedure, operative site, allergies, and risk factors.
Applying the nursing process effectively with attention to patient safety, sterile technique, and evidence-based standards.
Organizing and reprioritizing patient care based on clinical changes and environmental factors.
Monitoring patients intraoperatively, including EKG, vital signs, and sedation levels, and responding promptly to emergent situations such as codes or airway compromise.
Administering medications, managing pain, and performing unit-specific technical skills (e.g., moderate sedation, hemodynamic monitoring).
Ensuring aseptic technique, accurate sponge and needle counts, and specimen handling per protocol.
Preparing and positioning patients safely for procedures.
Nurse–Patient Family Relationships
The nurse fosters therapeutic relationships with patients and families to promote trust, comfort, and learning. Responsibilities include:
Introducing self and role to the patient and family in the preoperative area, assuring the patient of nursing presence throughout the procedure.
Demonstrating compassion, professionalism, and cultural sensitivity in all interactions.
Assessing patient and family learning needs, readiness, and potential barriers to understanding.
Developing and implementing individualized teaching plans that address physical, psychosocial, spiritual, and educational needs.
Providing thorough and accurate handoff reports to PACU staff to ensure continuity of care.
Clinical Scholarship
The nurse maintains professional competence and contributes to quality initiatives to improve patient outcomes. Responsibilities include:
Meeting all continuing education requirements and remaining current with evolving health care practices.
Participating in unit and organizational quality improvement, clinical practice improvement, and risk management activities.
Supporting evidence-based practice by adhering to organizational policies, standards, and benchmarks.
Updating and maintaining accuracy of surgeon preference cards to enhance efficiency and safety.
Clinical Leadership
The nurse contributes to team effectiveness through guidance, mentorship, and shared decision-making. Responsibilities include:
Supervising Operating Room Technicians and ancillary personnel to ensure quality care delivery.
Delegating tasks appropriately and evaluating delegated activities for patient outcomes.
Educating, orienting, and mentoring new staff members within the department.
Actively participating in shared governance and contributing to departmental decision-making.
Utilizing real-time electronic documentation to maintain accurate patient records.
Communicating effectively with surgical, anesthesia, and leadership teams regarding patient care and equipment needs.
Professional Practice & Teamwork
Some responsibilities extend beyond direct patient care and fit best within a broader domain of professional practice. These include:
Assisting anesthesia personnel with supply and medication readiness, induction, and procedural support.
Supporting patient transport to and from the operating room.
Assisting with securing dressings, transferring patients post-procedure, and supporting recovery.
Participating in room turnover, cleaning, and restocking of instruments and supplies.
Offering assistance to other operating rooms and departments as time and need allow.
Keeping leadership informed about equipment repairs or supply needs.
Representing the hospital and surgical services professionally both at work and within the community.
Educational/Experience Requirements:
•
Graduate of an accredited school of nursing BSN
•
Adherence to the credentialing requirements of Luminis Health as stated in the nursing bylaws.
•
Minimum 2 years of operating room experience
Required License/Certifications:
•
Current licensure as a registered nurse by the Maryland Board of Nursing
•
BLS, ACLS- American Heart Association Health Provider
•
Certification preferred
Working Conditions, Equipment, Physical Demands:
Employees in this position may be exposed to blood-borne pathogens. The role requires sustained concentration on moderate to fine details and the ability to lift and carry items up to 50 pounds. Candidates must be able to hear normal sounds, even with background noise, and maintain attention to schedules, tasks, and ongoing activities. The position involves prolonged periods of sitting, standing, and walking. Staff must be able to conceptualize and carry out tasks effectively and adhere to radiation safety precautions, with protective equipment provided. Work is primarily on the day shift with rotating on-call responsibilities, including nights, weekends, and holidays.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$39
—
$60 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Lanham, MD
OR RN II
Position Objective:
The Registered Nurse in surgery provides expert, professional nursing care to patients during the perioperative course. The RN assesses, plans, implements, and evaluates the care of patients throughout surgical intervention. The RN in surgery will supervise Operating Room Technicians and ancillary personnel. The primary responsibility of the RN will be to perform the duties of a circulator in the Operating Room. The RN may also be competent in the role of a scrub nurse and perform the duties of that role, as staffing requires.
Job Responsibilities:
Clinical Decision-Making / Judgment
The nurse applies expert clinical knowledge to ensure safe and effective perioperative care. Responsibilities include:
Assessing, planning, implementing, and evaluating patient care throughout the surgical experience.
Performing comprehensive preoperative assessments, including verification of the procedure, operative site, allergies, and risk factors.
Applying the nursing process effectively with attention to patient safety, sterile technique, and evidence-based standards.
Organizing and reprioritizing patient care based on clinical changes and environmental factors.
Monitoring patients intraoperatively, including EKG, vital signs, and sedation levels, and responding promptly to emergent situations such as codes or airway compromise.
Administering medications, managing pain, and performing unit-specific technical skills (e.g., moderate sedation, hemodynamic monitoring).
Ensuring aseptic technique, accurate sponge and needle counts, and specimen handling per protocol.
Preparing and positioning patients safely for procedures.
Nurse–Patient Family Relationships
The nurse fosters therapeutic relationships with patients and families to promote trust, comfort, and learning. Responsibilities include:
Introducing self and role to the patient and family in the preoperative area, assuring the patient of nursing presence throughout the procedure.
Demonstrating compassion, professionalism, and cultural sensitivity in all interactions.
Assessing patient and family learning needs, readiness, and potential barriers to understanding.
Developing and implementing individualized teaching plans that address physical, psychosocial, spiritual, and educational needs.
Providing thorough and accurate handoff reports to PACU staff to ensure continuity of care.
Clinical Scholarship
The nurse maintains professional competence and contributes to quality initiatives to improve patient outcomes. Responsibilities include:
Meeting all continuing education requirements and remaining current with evolving health care practices.
Participating in unit and organizational quality improvement, clinical practice improvement, and risk management activities.
Supporting evidence-based practice by adhering to organizational policies, standards, and benchmarks.
Updating and maintaining accuracy of surgeon preference cards to enhance efficiency and safety.
Clinical Leadership
The nurse contributes to team effectiveness through guidance, mentorship, and shared decision-making. Responsibilities include:
Supervising Operating Room Technicians and ancillary personnel to ensure quality care delivery.
Delegating tasks appropriately and evaluating delegated activities for patient outcomes.
Educating, orienting, and mentoring new staff members within the department.
Actively participating in shared governance and contributing to departmental decision-making.
Utilizing real-time electronic documentation to maintain accurate patient records.
Communicating effectively with surgical, anesthesia, and leadership teams regarding patient care and equipment needs.
Professional Practice & Teamwork
Some responsibilities extend beyond direct patient care and fit best within a broader domain of professional practice. These include:
Assisting anesthesia personnel with supply and medication readiness, induction, and procedural support.
Supporting patient transport to and from the operating room.
Assisting with securing dressings, transferring patients post-procedure, and supporting recovery.
Participating in room turnover, cleaning, and restocking of instruments and supplies.
Offering assistance to other operating rooms and departments as time and need allow.
Keeping leadership informed about equipment repairs or supply needs.
Representing the hospital and surgical services professionally both at work and within the community.
Educational/Experience Requirements:
•
Graduate of an accredited school of nursing BSN
•
Adherence to the credentialing requirements of Luminis Health as stated in the nursing bylaws.
•
Minimum 2 years of operating room experience
Required License/Certifications:
•
Current licensure as a registered nurse by the Maryland Board of Nursing
•
BLS, ACLS- American Heart Association Health Provider
•
Certification preferred
Working Conditions, Equipment, Physical Demands:
Employees in this position may be exposed to blood-borne pathogens. The role requires sustained concentration on moderate to fine details and the ability to lift and carry items up to 50 pounds. Candidates must be able to hear normal sounds, even with background noise, and maintain attention to schedules, tasks, and ongoing activities. The position involves prolonged periods of sitting, standing, and walking. Staff must be able to conceptualize and carry out tasks effectively and adhere to radiation safety precautions, with protective equipment provided. Work is primarily on the day shift with rotating on-call responsibilities, including nights, weekends, and holidays.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$39
—
$60 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Lanham, MD
OR RN II
Position Objective:
The Registered Nurse in surgery provides expert, professional nursing care to patients during the perioperative course. The RN assesses, plans, implements, and evaluates the care of patients throughout surgical intervention. The RN in surgery will supervise Operating Room Technicians and ancillary personnel. The primary responsibility of the RN will be to perform the duties of a circulator in the Operating Room. The RN may also be competent in the role of a scrub nurse and perform the duties of that role, as staffing requires.
Job Responsibilities:
Clinical Decision-Making / Judgment
The nurse applies expert clinical knowledge to ensure safe and effective perioperative care. Responsibilities include:
Assessing, planning, implementing, and evaluating patient care throughout the surgical experience.
Performing comprehensive preoperative assessments, including verification of the procedure, operative site, allergies, and risk factors.
Applying the nursing process effectively with attention to patient safety, sterile technique, and evidence-based standards.
Organizing and reprioritizing patient care based on clinical changes and environmental factors.
Monitoring patients intraoperatively, including EKG, vital signs, and sedation levels, and responding promptly to emergent situations such as codes or airway compromise.
Administering medications, managing pain, and performing unit-specific technical skills (e.g., moderate sedation, hemodynamic monitoring).
Ensuring aseptic technique, accurate sponge and needle counts, and specimen handling per protocol.
Preparing and positioning patients safely for procedures.
Nurse–Patient Family Relationships
The nurse fosters therapeutic relationships with patients and families to promote trust, comfort, and learning. Responsibilities include:
Introducing self and role to the patient and family in the preoperative area, assuring the patient of nursing presence throughout the procedure.
Demonstrating compassion, professionalism, and cultural sensitivity in all interactions.
Assessing patient and family learning needs, readiness, and potential barriers to understanding.
Developing and implementing individualized teaching plans that address physical, psychosocial, spiritual, and educational needs.
Providing thorough and accurate handoff reports to PACU staff to ensure continuity of care.
Clinical Scholarship
The nurse maintains professional competence and contributes to quality initiatives to improve patient outcomes. Responsibilities include:
Meeting all continuing education requirements and remaining current with evolving health care practices.
Participating in unit and organizational quality improvement, clinical practice improvement, and risk management activities.
Supporting evidence-based practice by adhering to organizational policies, standards, and benchmarks.
Updating and maintaining accuracy of surgeon preference cards to enhance efficiency and safety.
Clinical Leadership
The nurse contributes to team effectiveness through guidance, mentorship, and shared decision-making. Responsibilities include:
Supervising Operating Room Technicians and ancillary personnel to ensure quality care delivery.
Delegating tasks appropriately and evaluating delegated activities for patient outcomes.
Educating, orienting, and mentoring new staff members within the department.
Actively participating in shared governance and contributing to departmental decision-making.
Utilizing real-time electronic documentation to maintain accurate patient records.
Communicating effectively with surgical, anesthesia, and leadership teams regarding patient care and equipment needs.
Professional Practice & Teamwork
Some responsibilities extend beyond direct patient care and fit best within a broader domain of professional practice. These include:
Assisting anesthesia personnel with supply and medication readiness, induction, and procedural support.
Supporting patient transport to and from the operating room.
Assisting with securing dressings, transferring patients post-procedure, and supporting recovery.
Participating in room turnover, cleaning, and restocking of instruments and supplies.
Offering assistance to other operating rooms and departments as time and need allow.
Keeping leadership informed about equipment repairs or supply needs.
Representing the hospital and surgical services professionally both at work and within the community.
Educational/Experience Requirements:
•
Graduate of an accredited school of nursing BSN
•
Adherence to the credentialing requirements of Luminis Health as stated in the nursing bylaws.
•
Minimum 2 years of operating room experience
Required License/Certifications:
•
Current licensure as a registered nurse by the Maryland Board of Nursing
•
BLS, ACLS- American Heart Association Health Provider
•
Certification preferred
Working Conditions, Equipment, Physical Demands:
Employees in this position may be exposed to blood-borne pathogens. The role requires sustained concentration on moderate to fine details and the ability to lift and carry items up to 50 pounds. Candidates must be able to hear normal sounds, even with background noise, and maintain attention to schedules, tasks, and ongoing activities. The position involves prolonged periods of sitting, standing, and walking. Staff must be able to conceptualize and carry out tasks effectively and adhere to radiation safety precautions, with protective equipment provided. Work is primarily on the day shift with rotating on-call responsibilities, including nights, weekends, and holidays.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$39
—
$60 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: New York City
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a
People Operations Launch Specialist
, you will help launch new Via deployments and take ownership of the People Operations work required to ensure our teams are ready for successful service launches. You will work cross-functionally across the business to bring together the people, processes, and systems required to stand up new operations. This is a fast-paced, highly cross-functional role that combines project management, problem-solving, and operational execution.
This role requires a willingness to travel based on the needs of our launches.
What You'll Do:
Launch new Via services, taking ownership of the People Operations workstreams required to ensure new operations are staffed, supported, and ready to begin service on time and at the highest possible quality, while contributing to the strategic decision-making and entrepreneurial approach required to establish Via operations in new markets
Manage comprehensive People Operations launch project plans across multiple concurrent deployments, including key milestones, dependencies, risks, and timelines
Coordinate critical workforce readiness activities — hiring and onboarding, payroll and benefits implementation, HR systems, employee documentation, policies, and compliance — collaborating closely with Operations, Expansion, Recruiting, Payroll, Benefits, Legal, IT, and local market teams
Serve as a key People Operations partner to local operational leaders and employees throughout the launch process, identifying and resolving complex or time-sensitive issues that could impact workforce readiness or launch timelines, and supporting workforce transitions and employee and labor relations matters — including partnering with union representatives and internal Labor and Legal teams where applicable
Provide guidance following service launch to help stabilize new operations, address workforce and operational challenges, and support the transition into steady-state operations
Identify opportunities to improve and standardize Via’s launch processes, developing scalable tools, processes, and best practices that can be applied across future deployments
Who You Are:
Effective at managing multiple complex, time-sensitive projects at once — taking ownership, working independently, and driving stakeholders toward deadlines
Highly organized and meticulous, with exceptional attention to detail and follow-through, and an eye for risks and dependencies before they become problems
A strong problem solver who is comfortable in ambiguity and builds creative, practical solutions where no playbook exists
An excellent communicator who builds strong relationships across employees, operational leaders, cross-functional partners, and senior stakeholders
Adaptable and entrepreneurial, moving easily between strategic planning and the details required to keep a launch on track, while continuously improving processes and building scalable solutions
3+ years of relevant experience in People Operations, HR, operations, project/program management, consulting, or another highly cross-functional environment, plus a Bachelor's degree and a record of strong academic and professional achievement
Experience supporting operational launches, frontline workforces, employee relations, labor relations, or complex workforce transitions is a plus
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $80,000-$100,000 per year
Comprehensive health coverage, with low-cost dental and vision plans
A 401(k) with a generous company match and vesting
Fully paid parental leave for new parents, with extended leave options
Additional benefits (mental health, pet insurance, and other wellness perks)
20 days of paid time off (PTO) annually
Ready to join the ride?
Via is an equal opportunity employer.
Location: Remote
Workplace: remote
About Welo Data
Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts, at every stage from training through deployment. Its global network of 500,000+ vetted experts spans 300+ languages and locales, enabling high-quality multilingual data creation and structured model evaluation across the full spectrum of modern AI applications — from large language models and voice and speech systems to agentic workflows and robotics and embodied AI. This breadth of linguistic, cultural, and domain expertise enables Welo Data to address critical AI development challenges, including safety, bias, inclusivity, and cross-lingual reliability. A unified global operating model, led by specialized program and quality experts and grounded in assessment-driven talent selection, localized rubrics, and continuous calibration, ensures consistent performance across languages, domains, and modalities. Underpinning all of this is NIMO™ (Network Identity Management and Operations), Welo Data's proprietary identity and fraud-prevention framework. Built to maintain data integrity and workforce trust across a global contributor base, NIMO combines advanced verification, continuous monitoring, and structured QA to ensure every dataset is accurate, traceable, and culturally grounded. welodata.ai
Welo Data is looking for a Content Operations Specialist (Digital Books Content) to support ongoing content curation, metadata quality, and platform integrity initiatives.
In this role, you will be responsible for executing daily and advanced curation tasks across written and audio content, identifying and reporting issues, and ensuring high-quality standards in alignment with client guidelines.
Project Details:
Type of Employment: W-2 employee (eligible for benefits based on hours worked)
Project Duration: 12 Months (Possible Extension)
Working Hours / Schedule: Monday to Friday, 9:00 am – 5:30 pm PST (40 hours per week)
Location: Remote in the US
Pay rate: $23/ hour
The successful candidate must have a valid work authorization for the United States. Welocalize does not provide visa sponsorship for this role.
Key Responsibilities
Execute and optimize daily and advanced content curation tasks across written publications and audio content.
Write and report relevant bugs and errors using best practices through internal database systems.
Manage escalations related to metadata, content integrity, and platform quality.
Prioritize tasks and issues quickly and efficiently.
Balance workloads across a distributed team to ensure coverage.
Develop and maintain standard operating procedures (SOPs), workflow guides, and training materials.
Identify process gaps and implement improvements to increase efficiency and reduce error rates.
Adhere to project-specific quality standards as defined by client guidelines.
Complete assigned tasks accurately and within established timelines.
Requirements
Ability to work from home in a secure environment.
Native-level or fully bilingual fluency (spoken and written) in
Portuguese and English
.
Strong native-language skills and cultural awareness of the relevant country/region.
Highly organized with strong attention to detail and commitment to quality.
Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Ability to navigate networks and websites using different browsers.
Willingness to work with content that may be sensitive or offensive in nature.
Key Competencies
Strong company and industry awareness.
Excellent problem-solving skills with the ability to identify optimal solutions.
Strong time management and prioritization skills.
Familiarity with a
Plan–Do–Check–Act
approach to tasks and workflows.
High sense of ownership and accountability for deliverables.
Self-motivated and comfortable handling repetitive tasks.
Tech-savvy, with the ability to quickly learn and adapt to new tools and systems.
If you are detail-oriented, quality-driven, and passionate about digital content operations, we encourage you to apply.
Join Welo Data and be part of a global team supporting high-impact digital content initiatives while working in a collaborative and fast-paced environment.
Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Lusail, Qatar; Dubai, United Arab Emirates; Hyderabad, India; Lahore, Pakistan
Eram Talent is seeking a Systems & Digital Operations Specialist to join our team in Saudi Arabia. The Systems & Digital Operations Specialist is responsible for the effective day-to-day administration, reliability, and continuity of TKS digital systems, user devices, and classroom technology that support teaching, learning, admissions, communications, and school operations. The role also provides operational support to the Operations team, contributing to school-wide readiness, coordination, and delivery. This is a non-managerial, hands-on role focused on execution, support, and coordination in line with TKS policies and procedures.
Key Responsibilities:
Administer and support core school systems including
PowerSchool
, Toddle, and Google Workspace for Education.
Manage user accounts, permissions, and access controls in line with school policies and data protection standards.
Monitor system availability and ensure timely escalation of technical issues.
Support setup, configuration, and maintenance of devices (iPads, laptops, and peripherals).
Maintain device inventory, lifecycle management, and coordinate repairs or replacements with vendors.
Provide support for classroom and shared-space AV systems (projectors, displays, conferencing tools).
Assist teachers and staff with basic troubleshooting for lessons, meetings, and school events.
Support academic year readiness including onboarding, class setup, and device allocation.
Maintain documentation, track tickets, licenses, warranties, and vendor coordination.
Provide operational and cross-functional support to Academic, Admissions, HR, and Operations teams.
Requirements
Bachelor’s degree in IT, Computer Science, or a related field (preferred).
Proven experience in IT support, systems administration, or digital operations.
Hands-on experience supporting user devices such as laptops and tablets.
Familiarity with systems like
PowerSchool
, Toddle, or similar SIS/LMS platforms.
Experience working with Google Workspace for Education or similar tools.
Strong organizational and documentation skills.
Ability to follow procedures and escalate issues appropriately.
Experience supporting non-technical users, ideally in a school environment.
Basic knowledge of AV/classroom technology systems.
Understanding of data protection, confidentiality, and IT security practices.
Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Lusail, Qatar; Dubai, United Arab Emirates; Hyderabad, India; Lahore, Pakistan
Location: Baku
Workplace: remote
ABOUT YOU
We are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents.
Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role.
If you're passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation.
Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model.
Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix.
Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed.
Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle.
During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams.
Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead.
Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift.
Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability.
Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions.
Publish health reports of critical apps periodically.
Qualifications and Skills
4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment. Experience with platforms that handle payments, e-commerce, SaaS, or gaming workloads is preferred.
Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths.
Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts.
Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs.
Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences.
Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues.
Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity.
Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required.
Nice to Have
Experience in the gaming, payments, or fintech industry — particularly environments where transaction processing, checkout flows, or player-facing services must meet strict uptime requirements.
Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM; exposure to database operations (MySQL, PostgreSQL, Redis, Kafka); and experience with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm).
JIRA Service Management administration experience (workflows, automation rules, SLA timers) or ITIL Foundation certification — practical experience matters more than credentials.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
For more vacancies: Careers | Xsolla
Location: Baku
Workplace: remote
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during vacations, absences, breaks, or surge incidents — including monitoring, triage, ticket creation, and runbook execution. Participate in weekend on-call rotation for major incidents.
Qualifications and Skills
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have
Experience in the gaming, payments, or fintech industry, and with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience (workflows, SLA timers, automation rules) and familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
For more vacancies: Careers | Xsolla
Location: Cape Town
About the role
As an Operations Support, you will be responsible for developing reports to optimize fraud detection and operational efficiency, maintaining and improving internal SOPs, tools and knowledge base, and monitoring payment systems and PSPs (Grafana, Slack) for real time alerts. This will be a night shift role hours from 23:00pm - 07:00am and hybrid located at our Cape Town office.
What you'll be doing
Handling day-to-day backend operations including query resolution, content management and escalations
Monitoring and managing Customer Service operations
Analyse Customer Service processes and help identify areas of performance or process improvements
Handling level 2/3 escalations providing support to our Customer Service team by analysing data and customer history
Escalations to the Product, Technology, Trading and Payment teams as required
To reconcile online payment transactions and monitor the success rate from downstream service providers
To check potential fraud activities to mitigate the risk in online transactions, and escalate issues promptly if needed
To execute daily & monthly payment review and provide reports if needed
Website content management including banners, comments filtering, promotion landing pages, website content
Handle customer queries via Social Media, Web Chat, E-mail and Calls
What you'll bring
Fluency in English
Strong Excel/Google Spreadsheet skills
Current or previous experience in the iGaming/Sports betting industry
1+ years of Level 2 Support or Payment/Tech specialist in gaming and an interest in sports is preferred
Detail-oriented
Analytics-driven
Should be able to work on flexible shifts, including possibly working on public holidays and weekends
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
We are committed to maintaining a fair, secure and authentic recruitment process. Applications submitted using false, misleading or fraudulent information, including impersonated or fake profiles, will not be considered. Where reasonably necessary to protect the integrity and security of our recruitment process, we may verify a candidate’s identity and/or the accuracy of information provided during the recruitment process. Any such checks will be carried out in a proportionate and appropriate manner and in accordance with applicable data protection and employment laws.
Cape Town
УдалённоseniorUkraine; Spain; Poland; Portugal; Romania
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