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Location: Worldwide Workplace: remote We are looking for a Junior SMM Assistant to support the development of the brand’s social media presence for English-speaking audiences, whilst also contributing to our CIS-focused channels.You will work closely with SMM Managers on content creation and publishing, community management, engagement activities, trend research and performance tracking. As you gain experience, you will have the opportunity to take responsibility for individual channels and areas of social media activity.RequirementsPractical SMM experience: basic experience managing social media accounts, preparing content or moderating online communities. Commercial, educational or personal projects are welcome if you can demonstrate your work.English — B1+ / Intermediate or higher: confident written communication for creating clear social media copy, handling work-related correspondence and interacting with English-speaking audiences.Strong Russian communication skills: excellent written Russian for content creation and community management across CIS-focused channels.Social media knowledge: understanding of Instagram, Facebook, X, YouTube, TikTok, Telegram and VK, including the ability to adapt content for different platforms and audiences.Content tools: confident use of Google Docs and Google Sheets / Excel, as well as basic skills in photo and video editing applications.Content adaptation and community awareness: understanding of how tone, format and messaging should vary depending on the platform, audience and communication objective.AI tools: ability to use AI tools for preparing copy, generating ideas, research and content support, whilst carefully reviewing and checking the final result.ResponsibilitiesCreate and publish social media content in English and Russian, adapting copy to the brand’s tone of voice, audience and format of each platform, whilst contributing to the content calendar.Support visual content production by sourcing references, preparing briefs for designers and video editors, and carrying out basic photo or video editing when required.Manage community communication by responding to comments and direct messages, moderating communities, handling negative feedback in line with agreed guidelines, and referring complex cases to the relevant colleagues.Support engagement activities such as prize draws, competitions, polls and interactive campaigns, including communication with participants, monitoring progress and helping to summarise results.Monitor trends and competitors across English- and Russian-speaking social media, identify relevant topics and formats, and suggest ways to adapt them to the brand and its audiences.Track social media performance by collecting statistics on publications and activities, maintaining reports in Google Sheets / Excel, monitoring reach, views, engagement and follower growth, and contributing ideas for further improvement.What we offerHigh salary (plus performance bonuses and salary revision);Remote work;Work schedule: Mon-Fri (8 hours per day) with flexible starting hours;24 days holiday leave;Corporate English lessons;Exciting work challenges that allow you to grow to your full potential;A strong team of like-minded professionals who will be by your side to accomplish ambitious projects, stimulate your professional development and bring experience.

TRM Labs is looking for a Global Investigator to triage complaints validate AI outputs and route cases for asset recovery.

Location: Paris Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 📍 Paris, on-site 🗓 Early June to end of August 2027 🎓 Students (incl. Polytechnique 2nd-year internship) ⭐ THE PROGRAM ⭐ This summer, for the first time, Alan is bringing in a cohort of interns for a 3-month internship, from June to August. This program is for students whose curriculum includes a summer internship. This is not a "watch and learn" internship. Past interns and Founders Associates have shipped work that teams still use after they left: - An AI tool searching the web for fake documents used in insurance fraud. The findings started a fraud-prevention pilot with a major French insurer. - An automated system approving simple medical claims in one of Alan's international markets, with no manual review. - An AI agent for sales reps. Cuts prep time before every prospect meeting with a personalized meeting brief and pitch. - A national health insurance bid. It led to a new local company and its first General Manager hire. - Launched a new insurance product, from the regulator application to in-app design and customer support. Took the product from idea to a regulator-ready launch. - A public AI healthcare hackathon co-hosted with Mistral. Brought together top AI builders, with €10K+ in prizes and credits for the winners. This summer, it's your turn. ⭐ WHAT YOUR SUMMER LOOKS LIKE ⭐ - Weeks 1 & 2 - team sprint: you build a shared project in a mixed squad with other interns. You meet several teams and see how Alan works as a whole. - June to August - your project: you’ll take full ownership of a project that drives real value, working inside a host team with clear goals and the freedom to decide how to reach them. At the end of August, you demo it to the company. - All summer - the program: talks and workshops with Alan leaders including the CEO/CTO, weekly coffee chats with Alaners, and a mentor who helps you grow. You'll join one track, based on your interests, and the projects available across: - Engineering - Data & AI - Product - Design & Research - Marketing - Customer Care - IT & Operations And more! ⭐ KEY OUTCOMES ⭐ By the end of August, you will have: - Shipped a project that a real team uses, and demoed it to the company - Built with AI, data and code on real problems: shipped AI agents, automations and analyses that go to production - Worked closely with senior Alaners and Alan's leadership - Met a cohort of sharp students from top schools in France and abroad - Gained a 360° view of how a fast-growing company works Strong interns may be invited back to Alan after graduation, as a Founder Associate or full-time hire. ⭐ PROFILE & COMPETENCIES ⭐ - You build. You code, or build seriously with AI tools, and you have something to show us: a tool, a prototype, a side project, a hackathon project. - You learn fast. You're comfortable owning a project that isn't fully defined yet, and you figure things out before asking someone to show you. - Analytical sense. You frame the right questions and break down problems clearly. - High agency. When something is broken, your first instinct is to fix it. - Clear writing. At Alan, we work in writing, in English. You need to be fluent. - Growth mindset. You ask for feedback and use it. - Available for 3 months, from June to end of August 2027. ⭐ THE PROCESS ⭐ We know you have other offers to weigh, so our process is designed to be efficient: 1. Application (tell us about something you've built) 2. A short call with the team to meet you 3. A technical case 4. Final fit interview Applications are reviewed on a rolling basis. International students welcome. If you apply through a university program (Princeton IIP, MIT MISTI, Penn GRIP, Waterloo Co-op), mention it in your application. 🙌 PERKS & BENEFITS - Competitive pay: €2,800 gross per month, well above the market rate for internships - All the tools you need: MacBook Pro, monitor, noise-cancelling headphones - A coach from day one: like every Alaner. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. - Transport: commuter benefits IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

Location: Augusta / Columbia County, GA About us Greater Goals ABA provides one-on-one ABA therapy for children with autism across Georgia. We're growing in the Augusta area and looking for caring, reliable RBTs to join our team. The role You'll work one-on-one with children during the school day, supporting them in their classroom and, for some cases, at home. You'll follow a treatment plan written by a BCBA, record session data, and help each child build communication, social and daily-living skills. Schedule Weekdays during school hours (about 8 AM - 3 PM) Part-time and full-time openings Consistent schedule with the same children What we're looking for Active RBT certification (or close to finishing it) Experience working with children; experience with autism or in schools is a plus Reliable transportation to schools and homes in the Augusta / Columbia County area Patient, dependable and a team player Able to pass a background check What we offer Competitive pay Ongoing BCBA supervision and support Steady caseload close to home Apply today, and we'll reach out to set up a quick call!

Location: Americas Time Zone (UTC -07:00 ~ UTC-04:00) Workplace: Remote 🌎 Please only apply if you are based in Americas timezones. We unfortunately cannot accept applications beyond these. The specific countries we can from in this timezone are listed here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?tab=t.0#heading=h.s4l5faueua5w. ⏳ Please hurry! We're running a speedy process. Applications close on 13 November. Assessments will close on 15 November, and we'll host interviews during the 2 following weeks. *** Hi there, I'm Josh Lipner, Manager, Account Management at TestGorilla. We're excited to share more about the Customer Success Advisor, Renewals role and our team. ABOUT TESTGORILLA At TestGorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most! ABOUT THE ROLE As our Customer Success Advisor, Renewals, you'll run the commercial conversations that keep our customers with us. You'll take renewals from first quote to signed order, handle pricing and billing conversations within our pricing and discount framework, and guide customers through plan changes, upgrades and downgrades across our assessment and sourcing products. You'll also take customers through the commercial side of our migration to usage-based pricing: explaining what changes, what it means for their spend, and landing the right plan for them using our migration playbook. When a customer wants to cancel or disputes a charge, you'll work the conversation through our retention and refund guidelines, and bring in your manager when a case sits outside them. You'll work with AI agents as part of your day. They handle the routine end of renewals and billing: sending notices, preparing standard quotes, gathering account and invoice history, and answering simple plan questions. That frees you to spend your time on the conversations that need a person: negotiating within the framework, handling objections, and resolving the cases that don't fit a standard answer. You'll check their work before it reaches customers, step in when a case needs you, and share what you learn so they get better at the routine work over time. This is a high-volume role with a commercial edge. You'll run a steady pipeline of renewals and commercial cases across our self-serve and mid-market customers. We're looking for someone who is commercially astute, organised, a great communicator and calm under pressure, and who is excited and able to contribute to our AI journey: automating the repeatable and humanising the exceptional. RESPONSIBILITIES In this role, your responsibilities will include but not be limited to: - Uphold TestGorilla's behaviours and foster an inclusive, supportive culture. - Collaborate effectively with global colleagues across teams and time zones. - Own renewals from first quote to signed order across our self-serve and mid-market customers, for both our assessment and sourcing products. - Handle pricing and billing negotiations, upgrades, downgrades and our usage-based pricing migration within our pricing framework and playbooks: quoting, explaining what changes and what it means for the customer's spend, and landing the plan that fits how they use the product. - Work cancellation and dispute conversations through our retention and refund guidelines, resolving unexpected charges and refund requests with Finance and retaining the customer where we can. - Work alongside our AI agents, letting them handle the routine end of renewals and billing while you take the negotiations, objections and cases that need a person. - Train the agents: check what they send before it reaches customers, correct what's wrong, and feed back what you learn so they handle more of the routine work over time. - Maintain a single source of truth in our agentic customer success platform, with non-negotiable CRM hygiene: every renewal, plan change and dispute logged accurately so the team and the agents work from the same picture. WHAT YOU'LL BRING We're looking for someone who: - Is passionate about TestGorilla's mission to help one billion people find their dream jobs. - Is commercially astute, with experience managing renewals and negotiations at scale in a Customer Success, Renewals, Account Management or Sales role. You can quote, explain a price change, and apply a pricing and discount framework to get to the best outcome. This is a must-have. - Is AI fluent and has personally built automations or agentic workflows (in n8n, Zapier or similar), with experience working alongside AI agents or automation in a customer-facing role. You can show us what you automated and what it delivered. Using an LLM alone is not enough. This is a minimum requirement. - Communicates clearly, in writing and on calls, in English and Spanish. Fluency in both is a requirement. - Is good with customers: you build relationships, stay calm in challenging conversations, de-escalate and retain, and manage a high volume of cases without letting any slip. You treat CRM hygiene as part of the job, not an afterthought. - Thrives in a fast-paced, remote-first environment with high expectations and some ambiguity, and is honest with yourself that this is the kind of place you want to work. - Learns fast and stays curious: you pick up new tools quickly, ask good questions, check answers rather than accept them, and give and take feedback in the moment. - Is available for customer calls during US business hours. This is a requirement. We actively seek diversity and encourage applications from everyone. If you're interested in this role but your experience doesn't perfectly match the description, please still apply. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement. If this role excites you and you're confident you can do the job, we encourage you to apply! BONUS SKILLS While these skills aren't a requirement, we'd be very interested to hear from you if you have: - Prior familiarity with Chargebee, Zendesk, HubSpot, n8n, Jira or Confluence. - Experience with usage-based or credit-based SaaS pricing models. WHAT'S IN IT FOR YOU? - Global Team: Join a fully remote, mission-driven team from around the world - Competitive compensation: Receive a competitive pay ( €31,360 - €38,000 per year) + Share Appreciation Rights (SARs) - Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life. - *Check out the full list of countries we currently hire from here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?tab=t.0#heading=h.s4l5faueua5w, but note that we're only hiring in the Americas timezones for this role. - Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you're buying a laptop! - Growth & development: Invest in yourself and your career with a 3.5% L&D budget and clear growth opportunities - Stimulating work environment: Tackle new challenges and work with innovative technology in a dynamic setting - Connect with your team: Join optional fun virtual socials, AMAs with team members and leadership, and regular fun chats. Build a strong sense of community! - TestGorilla community groups: Join peers to build community and boost opportunities for connection, advocacy, and professional development. - Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches - Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being INTERESTED? We believe in using our own product to ensure fair and objective hiring. If this role aligns with your skills and aspirations, we invite you to complete one of our very own assessments. This will give you a firsthand experience of our platform and help us get to know you better. We look forward to hearing from you! TestGorilla is committed to building a diverse and inclusive workplace. We believe that diverse teams are stronger teams, and we encourage applications from people of all backgrounds. We understand that some candidates may experience test anxiety, and we want to assure you that accommodations are available and can be requested prior to sitting our assessments. Your request will not negatively impact your application, as we do not factor this into our review process.

Location: San Francisco, CA | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's global order-to-cash (O2C) function is scaling faster than the processes and systems behind it, across direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces. We're looking for a Director, Order-to-Cash Assurance to make sure every order is priced, billed, collected, and recorded correctly, and that we can prove it. You'll be embedded in the O2C Transformation team, working closely with Order Management, AR & Collections, Revenue Accounting, Billing Engineering, and Go-to-Market. You'll design and run the pricing audits and accuracy measures that show us where we leak revenue or create rework, then fix the root cause at the source. You'll be the compliance advocate for global O2C, helping the business find the compliant way to yes, and often improving a process by removing steps rather than adding them. You'll thrive here if you treat accuracy and compliance as design problems and as a service to the business. You are firm when the risk is real, flexible when it isn't, and able to explain the difference. If you're energized by ambiguous, high-consequence operational problems at a company at the forefront of AI development, we'd like to hear from you. Key responsibilities Design and run recurring audit programs across the O2C lifecycle, including pricing audits, contract-to-invoice accuracy, credits, refunds and concessions, and cash application Define accuracy metrics with baselines and targets, such as pricing and invoice error rates, first-pass yield, rework volume, and revenue leakage, and report them in a way teams can act on Trace findings to root cause and work with the owning team on the fix, whether in process, system configuration, or contract and pricing standards Move measurement from periodic sampling to continuous, system-driven monitoring as volume grows Partner with Order Management and AR operations as their quality partner, and help GTM, Deal Desk, Sales Operations, and Product understand what accurate and compliant looks like through clear published guidance that shortens the path to yes Review new processes, process changes, commercial models, and exceptions against policy and control requirements, with clear decision rights, service levels, and rationale that stay consistent across regions, entities, and channels Build compliance into new products, channels, commercial models, and regions by joining at intake rather than at the end Own O2C policies, control ownership, and segregation of duties Partner with Internal Audit, external auditors, Revenue Accounting, Tax, and Legal so audit cycles run smoothly, and resolve findings at the root cause Perform independent review activities, including month-end close reviews, so operations teams can focus on execution while independence is preserved Create reusable, pre-approved process patterns and guardrails so teams can move quickly without a bespoke review every time, harmonizing globally and localizing only where statute requires Work with Billing Engineering, GTM Systems, and Business Technology to build controls and accuracy checks into the systems themselves, so quality scales with volume Deploy AI and automation for exception detection, reconciliation, anomaly detection, and evidence collection Minimum qualifications Hands-on experience designing and running audit, quality, or revenue assurance programs within order-to-cash, billing operations, or quote-to-cash Working knowledge of revenue recognition (ASC 606) and experience partnering with internal and external auditors Experience with contracting systems, billing platforms, or ERP systems (for example Salesforce, Stripe, or Workday Financials) Proficiency with SQL or similar tools for analyzing and testing transactional data Experience using automation or AI for monitoring, testing, or reporting Preferred qualifications 10+ years of progressive experience in revenue operations, billing operations, revenue assurance, finance operations, or internal controls within order-to-cash at a public company A track record of simplifying processes, with concrete examples of steps or controls you removed while improving accuracy or strengthening the control environment A degree in Accounting, Finance, Business, Engineering, or a related field CPA, CIA, CISA, or CRISC certification, or Lean Six Sigma or PMP certification Experience building or scaling a SOX program, including readiness for public-company reporting requirements Experience with global, multi-entity operations, including statutory invoicing and tax considerations Experience serving both B2C and B2B customers, especially with consumption-based and subscription billing models through to collections Experience working with go-to-market, deal desk, and revenue operations organizations Strong cross-functional influence and clear communication about issues and decisions Understanding of AI industry business models and enterprise customer needs The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $230,000 — $300,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: United States ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Senior Scientist, Risk Management & Safety Surveillance on a permanent basis. Responsibilities Position Summary The scientist will be responsible for core safety deliverables including scheduled and ad hoc aggregate reports and will serve as report owner for assigned reports (medium to large volume, standard complexity). He/She will have in- depth product knowledge and will support Safety Management Team (SMT) deliverables as required. Daily activities involve planning, conducting meetings, database searching, aggregate safety analysis and case level review, writing, and project management/coordination of strategic safety documents. He/She will partner with team members, stakeholders including Medical Safety Officers (MSOs), and a vendor. Primary Responsibilities: •     Ensure timely, quality reports/safety analyses related to core deliverables with oversight as appropriate •     Collaborate with Therapeutic Area Safety Head (TASH), MSO, Safety Surveillance Physician (SSP) and other stakeholders on strategy development •     Initiate, conduct, and oversee searches of internal and external databases •     Perform and/or lead aggregate safety analysis and case level review •     Author, contribute, and coordinate the preparation of core safety deliverables •     Ensure commitments (e.g., Pharmacovigilance Agreements (PVAs) and assessment reports) are met •     Partner with vendor to develop reports/deliverables •     Provide SMT support as needed •     Act as ad hoc member for assigned products as appropriate •     Recognize potential issues and or safety issues and escalate to the attention of    the report owner, line manager, or MSO •     Ability to understand nature of adverse drug reactions and complex associations •     Maintains a high level of flexibility and ability to reprioritize ones work and others •     Attention to detail and ability to analyze data in broader context •     Ability to work across multiple functions and therapeutic areas •     Review regulatory assessor comments/requests and accommodate/address as appropriate with guidance Training/Meetings/Department Initiatives: •     Participate in cross-functional training of relevant stakeholders •     Attend departmental meetings and trainings •     Participate in department and/or cross-functional initiatives Secondary Responsibilities: •     Safety Management Teams (SMT) for assigned products - Lead SMT meeting.  Lead and drive discussions and formulate decisions along with core members •     Risk management plans - Provide guidance on RMP creation and updates.  Reviews and align approvals with oversight leads of the Risk Management plan •     Periodic Benefit Risk Evaluation Report (PBRER)/ Periodic Safety Update Report (PSUR) - Reviews and align approvals with lead oversight.  Leads strategy of the PBRER process. •     Health authority queries -Work with MSO, scientist to organize data, review cases, literature, write Marketing Authorization Holder (MAH) comments •     Participating Affiliate Core Data Sheets (CCDS), US and EU prescribing information updates - Form part of the label working group and provide guidance related to the label updates. •     Signal Validation and Evaluations - Work with Scientist to review preliminary data to determine if the signal is valid and would require further evaluation. Lead and drive the signal evaluation process •     IB updates for safety sections - Evaluate clinical data for ADRs, assist with section 5 and Reference Standard Information (RSI) tables as needed •     DSURs - Reviews and aligns Safety approvals with lead oversight. •     Addendum to Clinical Overviews - Provide support with review, and characterization of risks, data review •     Literature reviews for class effects and ad hoc reports -Review articles and create MAH Comments for assessment of the articles •     Product Safety Strategy (PSS) - Review the risks documented in the PSS and oversee the updates as necessary. Align approval of the PSS updates with oversight. •     Handing Level 2 Escalations/HHE - Participate in level 2 escalations and assess whether there is a Safety impact and an HHE is needed. Lead and drive the HHE process. •     Clinical Development Team (CDT), Local Working Group (LWG) and other cross functional meeting participation - Participate and provide safety inputs as required Minimum Qualifications Education/Experience: ·       Bachelor’s degree in Health or Biomedical Science and six to eight years of industry experience or equivalent, or Advanced degree (preferred) in Health or Biomedical Science and four to six years of industry experience or equivalent) ·       Physician (MD or equivalent) generally requires 2-5 years of pharmacovigilance experience or other relevant experience (e.g., Clinical research, Medical Affairs). Demonstrated skills in clinical medicine with at least 3 years of clinical practice experience is preferred. ·       Clinical/medical writing or pharmacovigilance experience preferred ·       Strong English verbal and written communication skills. ·       Demonstrated knowledge of principles of drug development, assessment of drug risks and benefits, and safety assessment of drugs both on the market and in development as well as global safety regulations, is highly preferred. The Application Process Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step.  Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful. Who will you be working for? About ClinChoice ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services, with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific. Our Company Ethos Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are  the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it. #LI-PB1 #LI-Remote

Location: Salem, Oregon Board Certified Behavior Analyst (BCBA) $75+/hour | Flexible Schedule | Entire State of Oregon Learning Ladders ABA is seeking a highly reliable, experienced BCBA who takes ownership of their clinical work and is committed to delivering consistent, high-quality care. This role is best suited for clinicians who value autonomy, maintain strong professional standards, and follow through without the need for constant oversight. If you’re looking for a flexible opportunity where your clinical judgment is trusted and your work directly impacts families, we encourage you to apply. Location: Oregon (Remote) What You’ll Do: Conduct comprehensive assessments and develop individualized, data-driven Behavior Intervention Plans (BIPs) Provide consistent supervision, mentorship, and performance feedback to BTs/RBTs Analyze client data regularly and make timely, appropriate clinical adjustments Deliver structured parent training with clear guidance and measurable goals Maintain accurate, timely documentation in accordance with clinical and compliance standards Manage your caseload independently while ensuring all clients receive consistent, high-quality care What We’re Looking For: Active BCBA certification in good standing with the BACB ( required ) Active Oregon Licensed Behavior Analyst (LBA) license through the Virginia Board of Medicine (required). You must hold a current Oregon LBA to be considered. Master’s degree in Applied Behavior Analysis or a related field Minimum of 2–3 years of hands-on ABA experience with children with autism or developmental disabilities Demonstrated ability to manage cases independently and meet deadlines without reminders Strong clinical judgment, attention to detail, and data analysis skills Professional, proactive communication style with both families and team members Bilingual (English/Spanish) is a plus Data entry skills (required; all session notes are entered in the Rethink app) Who You Are: Dependable and consistent—clients and team members can rely on you Organized and accountable—you manage your time and responsibilities effectively Clinically confident—you make informed decisions and adjust plans as needed Responsive and communicative—you don’t let things fall through the cracks Why Join Learning Ladders ABA? Competitive compensation: $75+/hour (aligned with Virginia market rates) Flexible scheduling with manageable caseload expectations Supportive leadership that respects your expertise and autonomy Streamlined systems that minimize administrative burden Opportunities for professional growth and leadership development Apply Today: Join a team where your expertise is respected, your reliability is valued, and your work makes a measurable difference in the lives of children and families. Job Type: Part-Time or Full-Time Benefits: Flexible schedule

Location: Remote, Any, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Fivetran Fivetran is the global leader in automated data movement, helping organizations centralize data from hundreds of sources into the destinations that power their analytics and AI. Our Databases product area is core to that mission: we build the connectors and underlying engine that reliably, securely, and efficiently move data out of the systems enterprises run their business on, and into the modern destinations they analyze it in. About the Role Fivetran's Databases portfolio spans source connectors for the OLTP and legacy systems enterprises depend on — Oracle, SQL Server, MySQL, PostgreSQL, DB2, SAP, and more — as well as the destination connectors (Snowflake, BigQuery, Databricks, Redshift, and others) that land that data for analytics and AI use cases. Underneath both sides sits a shared core data processing engine that captures, transforms, and loads data reliably at scale across Fivetran’s 700+ connectors. We're hiring a Product Manager to help define what's next for the portfolio. This is a technically-oriented, high-leverage role for someone who wants to own roadmap decisions that sit close to the metal — replication mechanics, schema handling, CDC — while still being fluent in the business case (ARR, customer focus, competitive dynamics) that justifies the investment. You'll partner closely with the engineering teams building and improving connectors, work with the sales and marketing teams to launch new features and drive adoption, and with company leadership to influence product strategy. What You'll Do Identify and prioritize the highest-impact opportunities for new Fivetran database source connectors and destination connectors, grounded in customer demand, competitive gaps, and revenue potential. Partner with engineering leadership on platform features to shape the roadmap for how data is captured, transformed, and loaded reliably at scale across every connector that depends on it. Write and evangelize clear PRDs that translate customer and market signals into specs engineering can build against with minimal back-and-forth. Own roadmaps end-to-end: discovery, prioritization, spec, build partnership, launch, and post-launch iteration. Deeply analyze market and customer behavioral data to drive evidence-based product investments. Engage directly with customers, prospects, and field teams (Sales, Solutions Engineering, Support) to validate problems and de-risk investments before committing engineering resources. Represent the Databases product area in cross-functional planning. What We're Looking For 5+ years of product management experience with significant exposure to data infrastructure, databases, ETL/ELT systems Comfort operating at technical depth (schema design, replication mechanics, CDC, data types) and business altitude (ARR, TAM, competitive positioning) in the same day. A track record of owning outcomes for complex, engineering-heavy roadmaps Strong written and verbal communication skills: PRDs, feature briefs, and roadmap narratives that engineering and executives can act on without additional translation. Bonus: direct experience with database internals, log-based CDC, or building/operating a data replication or processing engine. The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range $243,936 — $304,920 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Europe; Canada Workplace: hybrid ABOUT YOU We are looking for a Senior QA Engineer who has tested real on-chain products — the contracts and the transactions, not only the web app in front of them. You will own quality for Xsolla's smart wallet on Xsolla ZK, our Ethereum-compatible ZK rollup: the wallet players use to hold, receive and send tokens and in-game items, signing in with the account they already have. The work runs on both sides of the chain. On the backend, you will confirm that a wallet address pre-computed from a salt is the address that actually gets deployed. On the frontend, you will follow a signed operation from the client's RPC call through the bundler to finality, and prove it landed, failed or reverted the way it should. You will fork the chain to test against real state, deploy and call contracts from the command line, and turn what you learn into automated suites. You will work in a small, senior engineering team alongside an external wallet-infrastructure partner. You can tell a defect in our code from one in a partner SDK or in the chain itself — and you bring the evidence to show which. AI coding tools are part of how you work every day, and you set them up so the rest of the team gets the same leverage. ABOUT US Xsolla is a global commerce company with robust tools and services designed to help developers solve the inherent challenges of the video game industry. From indie to AAA studios, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in a strong belief in the future of video games, Xsolla is resolute in its mission to bring opportunities together and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as a merchant of record and has helped more than 1,500 game developers reach more players and grow their businesses worldwide. With more paths to profit and ways to win, developers have everything they need to enjoy the game. For more information, visit xsolla.com . WHAT YOU WILL WORK ON A consumer smart wallet built on account abstraction, so players can own and use digital items without managing keys or gas themselves. Integrations with an external wallet-infrastructure partner and with Xsolla's existing player products. Taking the wallet from testnet to a production launch on an Ethereum-compatible Layer 2. RESPONSIBILITIES Own the end-to-end test strategy for the wallet: sign-in, wallet creation, asset display, send and receive, and transaction confirmation on Xsolla ZK . Test account-abstraction flows: UserOperation construction and validation, bundler submission, EntryPoint execution, paymaster-sponsored gas, and session-key and signer behaviour. Test signing end to end: personal_sign and EIP-712 typed-data requests through the EIP-1193 provider, and signature validation by the wallet contract (ERC-1271), including before the wallet is deployed. Verify counterfactual deployment: that the address derived with CREATE2 from the factory, salt and init code matches the deployed wallet contract, on a forked or local chain, before it reaches mainnet. Deploy, call and inspect smart contracts from the command line to set up test state and reproduce defects. Use chain-forking and simulation tools to test against real network state without real funds, and trace failed transactions to their root cause. Validate the full transaction lifecycle — broadcast, inclusion, reorgs and finality — and its failure paths: reverts, failed UserOperations, insufficient balance, expired session keys, ownership changing mid-flight, and bundler errors. Reconcile what players see with on-chain state: indexer balances and NFT ownership against contract state, including when the indexer lags or diverges, and the account-to-wallet records behind Xsolla ID. Test transfers and approvals across ERC-20, ERC-721 and ERC-1155, including partial ERC-1155 quantities and safe transfers into contract wallets. Write acceptance tests for a partner's wallet SDK and contracts, and report integration defects with the evidence needed to route them to the right owner. Build and maintain automation: Playwright for wallet UI flows, and scripted on-chain checks in TypeScript that run in CI. Set up and maintain AI tooling in the test repositories (Claude Code, Codex, Cursor: rules, context, harness) so QA and engineers use it effectively. Plan and run testnet-to-mainnet release validation, including contract deployment verification and post-deploy smoke checks. Work with security on signing, key handling and key-export flows, and test for signature replay, typed-data phishing and token approval abuse. Mentor QA engineers who are new to Web3, and raise on-chain testing practice across teams. QUALIFICATIONS Required experience Bachelor's degree in Computer Science, Software Engineering, Information Systems or a related field (or international equivalent). 6+ years in software testing or quality engineering, including 2+ years of hands-on testing on EVM -based products. Web3 libraries and tooling Hands-on work with viem and wagmi (ethers.js also counts): reading contract state, sending transactions, and decoding events and revert errors from test code. Deploying and interacting with smart contracts from the command line with Foundry (forge, cast, anvil) or Hardhat; able to read Solidity well enough to know what a contract is meant to do. Chain forking and simulation with Anvil, Tenderly or similar tools, and tracing a failed transaction from a block explorer or transaction trace down to its revert reason. On-chain fundamentals A working model of Ethereum transactions: nonces, gas, receipts, events and logs, reverts, reorgs and finality — including the gap between a sequencer confirmation and L1 finality on a rollup — and how indexers can lag or diverge from chain state. Token standards: ERC-20, ERC-721 and ERC-1155 mechanics, including approvals and the safe-transfer callbacks a contract wallet must implement to receive NFTs. How wallet signers work: EOAs, embedded wallets and smart accounts; personal_sign (EIP-191) and typed data (EIP-712); the EIP-1193 provider; signature validation for contract accounts (ERC-1271). Practical understanding of account abstraction (ERC-4337): UserOperations, bundlers, the EntryPoint, paymasters, counterfactual deployment and CREATE2 address derivation, and session keys. Wallet security basics: signature replay and cross-chain replay, phishing via typed-data signing, and token approval abuse — and how to design test cases that catch them. Testing and automation Test automation in TypeScript or JavaScript, and UI automation with Playwright or a similar framework. API testing over REST and JSON- RPC , including bundler methods (eth_sendUserOperation, eth_estimateUserOperationGas, eth_getUserOperationReceipt), and basic SQL. Daily hands-on use of AI coding tools (Claude Code, Codex, Cursor) for test design, automation and review — generating test cases from specs, analysing logs and transaction traces — including configuring them for a repository. Ways of working Able to run complex, high-impact testing with minimal supervision and wide latitude for independent judgment. Excellent written and spoken English, and proven collaboration in cross-functional teams across time zones. Preferred Experience on a wallet, decentralized exchange or NFT marketplace. ZK Stack and zk -rollups: native account abstraction and paymaster flows on zkSync-family chains, and how finality, gas and EVM compatibility differ from Ethereum mainnet. Embedded, MPC or white-label wallet SDK integrations. EIP-7702 delegation, and ERC-6492 signature validation for accounts that are not yet deployed. Writing on-chain tests in Foundry, including fuzz and invariant tests; familiarity with OpenZeppelin contracts and the ERC-4337 reference implementation. Consumer-scale or gaming products. Reading Go. Load and performance testing of high-volume transaction flows, for example with k6. BENEFITS We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO , and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. CRIMINAL HISTORY CONSIDERATION For the Senior QA Engineer, Web3 (Smart Wallets), we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next New Business Account Executive. About the job This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies in the Financial Services vertical. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams. Responsibilities In this role, you’ll: Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value) Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions. Work with customers across assigned verticals (Financial Services)  to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases. Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business. Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution. Balance competing priorities and manage multiple projects and deals at the same time. Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans. Act as the voice of the customer to Twilio’s product and carrier relations teams. Demonstrate a strong understanding of the CPaaS industry - staying up to date on  key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization. Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce. Stay current with industry changes and collaborate with your team and peers to learn and share best practices. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years in a closing role Directly selling technical SaaS or CPaaS and experience solution selling and multi-threading Experience outbound prospecting into new accounts and a strong “hunter” mentality for bringing in Mid-Market and Enterprise sized accounts Technical solutions selling experience working with real customers and prospects, listening to them, and solving problems Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships Analytical account development strategy based on using data to find opportunities and prove value Demonstrated track record of managing business forecasts and financial models Entrepreneurial mindset with appetite to define process and build programs Record of delivering market driven results, especially to scale and enterprise customers Excellent verbal and written communication skills (English) Bachelor’s Degree or equivalent years of experience Desired: Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments. Software, SaaS, CPaas or PaaS selling experience Location This role will be remote. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% - 40% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00. This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until November 28, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote Workplace: Remote Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way. THE ROLE This role sits within Gravie’s Level-Funded Product team and helps shape the product strategy, vendor partner roadmap, and digital experiences that enable effective member navigation and steerage. Working in close partnership with Clinical, Pharmacy, and Gravie Care teams, this PM translates shared business priorities and member needs into scalable technology capabilities that help members access better, more affordable care. WHAT YOU'LL OWN - Lead digital product collaboration with external steerage, navigation, and value-based care partners, ensuring a cohesive, Gravie-led member experience. - Define how signals and outcomes flow both ways so a partner's program runs inside Gravie's member navigation framework. - Own the roadmap against the member outcome including the operator workflows, campaign and eligibility logic, and outcome tracking that produce it. - Implement these member navigation programs from a digital product perspective, alongside the internal team operationalizing each one. - Work with internal teams to define the steerage workflows and handoffs, and surface the cross-team workflows they depend on. - Work closely with the clinical and care teams to define and own steerage outcome metrics. - Own the member escalation and resolution flows by coordinating with leads from across internal teams to prioritize tasks needed to resolve member escalations - Partner closely with internal teams to continuously refine the process to prioritize and resolve member escalations. - Partner closely with Gravie Care team to understand their workflows and tooling; continuously identify opportunities to drive scale efficiency from a digital product standpoint - Work with leadership on the path forward for the case management platform by framing context for build vs. buy vs. partner. - Identify opportunities where Agentic AI can drive personalization and efficiency at scale. WHAT YOU BRING - 6+ years in or working with digital product management - Domain depth in care navigation, provider/drug steerage, or pharmacy benefits. - Experience designing and measuring causality between outreach and claim impact. - Working knowledge of how health plans pay for care: deductibles, accumulators, claims. - Experience selecting or implementing an operational platform (case management, CRM, or similar) and managing external partners. A LITTLE MORE ABOUT US: - We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space. - We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized. - Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average. - Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. BENEFITS Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave. JOB APPLICANTS If you apply for employment with Gravie, personal information collected via our applicant tracking vendor is subject to our standalone California Job Applicant Notice at Collection, accessible directly within the application workflow and separate from this Policy.

Location: Annapolis, MD Position Objective: The Licensed Clinician will work in tandem with the primary care team and is responsible for providing brief intervention and consultation to patients in an outpatient setting.  Services to include: crisis intervention; monitoring mental health referrals to patients with higher behavioral health needs; coordinating care for complex patients with mental and physical health conditions; acting as a consultant and resource to members of the care team on effective interventions with patients with chronic illnesses and mental health diagnoses; assisting with staff training as needed; functioning as chronic care self-management support expert; meeting minimum documentation requirements for all services rendered in a timely manner; and ensuring data is collected as appropriate. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Patient Care Management/Documentation Work collaboratively with physician and/or mental health provider of record to provide comprehensive mental health services to patients across the age spectrum. Develop and implement an integrated and comprehensive treatment plan based on clinical experience and knowledge. Maintain a customer-oriented approach to meeting patient needs in an expedient manner, involving the family in the plan of care as appropriate. Maintain confidentiality and patient privacy. Document care provided; meeting standards for chart reviews. Adhere to all practice standards, protocols and regulations set by COMAR/Joint Commission. 2. Consultation and Referral Seek consultations as appropriate, act as a consultant as requested. Perform comprehensive assessments and refer patients for further care and services within the health system and/or the community. Patient Education Utilize teaching learning theory with patients and their families to influence patient outcomes. Identify learning needs of various populations and contribute to the development of educational programs to meet those needs. 3. Clinical Diagnose and treat acute mental and emotional disorders. Provide comprehensive, short-term care for patients with acute mental and emotional disorders, linking and coordinating treatment with other professionals, such as psychiatrists and social workers. Refer, as appropriate, patients to other resources or services in the community, such as support groups and recovery groups. Develop a comprehensive discharge plan that incorporates external supports and services when indicated. 4. Evaluation Assess patients for risk of suicidal and/or homicidal thoughts or behaviors. Interviews patients and family members to determine nature and degree of problems and arranges, as necessary, medical or psychiatric examinations to help identify problems pertinent to diagnosis and treatment. Evaluate the effectiveness of the counseling program on patients progress in resolving identified problems and moving towards defined objectives. Evaluate case situations and presents information to other members of the health care team on patients, families, and social backgrounds pertinent to the diagnosis and treatment. Educational/Experience Requirements: Master’s degree in related field. Five (5) years of related clinical counseling experience. Required License/Certifications: Licensed Certified Social Worker (LCSW) or Licensed Certified Social Worker Clinical (LCSW-C ) from the Maryland Board of Social Work Examiners or Licensed Clinical Professional Counselor (LCPC ) from the Maryland Board of Professional Counselors. Working Conditions, Equipment, Physical Demands: There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range $72,000 — $108,000 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Mapbox US Workplace: Remote Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.  WHAT WE DO Whether you’re ordering on DoorDash, navigating in a BMW, checking the forecast on The Weather Channel, or sending snaps on Snapchat, Mapbox powers the location experiences within the apps and products people use every day. As the developer platform for live location, we’re evolving how people interact with maps and location data, including bringing AI-powered capabilities into our products to create smarter, more dynamic experiences. The Maps team builds services that reach approximately 750 million monthly active users, collecting ~318 million miles of location and navigation data per day. We help developers create and share maps that reflect the complexity of our ever-changing world and see exciting opportunities leveraging AI to make maps more intelligent, accessible, and powerful. WHAT YOU'LL DO As a Product Manager II on the Maps team, you will own how AI shows up in Mapbox Maps: the strategy, roadmap, and delivery of AI-powered capabilities across the Maps (Web, iOS, Android), from natural-language map interaction to AI-assisted styling and contextual map intelligence. You will partner with a globally distributed engineering team, external customers, and stakeholders across Sales, Engineering, Legal, Marketing, and Finance to explore emerging AI capabilities, translate customer needs into better product experiences, and ship solutions that drive customer success and business growth. You’ll bring an AI-forward mindset to both strategy and execution, turning new technologies into practical, scalable capabilities for developers and the end users they serve. You can expect to: - Define and execute end-to-end vision and strategy for your product. - Conduct analysis to inform your product roadmap and prioritize product backlog. - Work with your engineering team(s) and the broader organization to explore and implement new use cases for your product that address customer pain points and unlock new revenue opportunities. - Collaborate with cross-functional teams to align product goals and delivery phases with overall business objectives. - Regularly engage with our customers to understand their needs, as well as validate our proposed solutions. - Own pricing and packaging of your product as a standalone SKU (including sales enablement, marketing, customer trials, partnership opportunities). - Become the expert and point of contact of your product for internal and external questions, feedback, and requests. WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE -  3+ years of experience as a Product Manager: You have seen multiple products (API, SDK, or Data) through a full lifecycle of discovery, development, launch, and adoption in the B2B space. - Customer focus: You care deeply about your customer’s problems with a keen eye towards design and user experience. - An analytical approach: You have strong data analytics skills and always use data to properly evaluate the quality of your product, as well as guide your next steps. - Prioritization: You have clear rationale behind the tradeoffs you make and strive to deliver immediate/tangible value to customers. - Strong written and verbal communication skills: You can communicate about complex ideas concisely to a wide audience (e.g. FAQs and business cases for your roadmap). - Ownership: You can develop and execute a plan based on high level direction for feature or product development. - Invent & Simplify: You drive toward the simplest possible solution that drives the most value for customers. - Technical Chops: You understand and can explain complex technical concepts to a non-technical audience. - Go-to-market experience: You have taken your product to market owning the pricing and packaging strategy. - Nice-to-haves: Experience working with AI/ML teams and passion for the mapping or navigation domain space. WHAT WE VALUE In addition to our core values https://www.mapbox.com/about/values/, which are not unique to this position and are necessary for Mapbox leaders: - We value high-performing creative individuals who dig into problems and opportunities. - We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people. - We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company. - We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. Our annual base compensation for this role ranges from $150,025 - $202,975 for most US locations and 5% to 10% higher for US locations with a higher cost of labor. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Please discuss your specific work location with your recruiter for more information. By applying for this position, you acknowledge that you agree to the Mapbox Privacy Policy https://www.mapbox.com/legal/privacy which is linked here. Applications are accepted on an ongoing basis. We are committed to a fair and equitable hiring process. We do not discriminate against any protected class. #LI-DNI

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Lisbon, Portugal or London, UK About the Role Cloudflare built its reputation helping build a better Internet, defending millions of sites, giving away SSL and DDoS mitigation when the industry charged premium prices. In an acceleratingly dangerous world, the scope of that mission has changed. We are becoming something more: critical infrastructure. Banks run their payment rails on us. Governments run public services on us. Media companies depend on us during live events. Health systems depend on us to provide care. Reliability for these customers is no longer a feature of our product. It is a mission. Serving that customer base demands a different operating model. Traditional support organizations route tickets. Traditional engineering organizations ship features. Neither alone is enough when the stakes are this high. We are pivoting to something different: a customer-facing engineering organization, directly engaged with our customers at scale. This is work a central dev team cannot do from the inside of the network. The Customer Reliability Engineering function is the spine of that pivot. CRE is SRE applied outward, the same engineering discipline, applied to the reliability of the systems our customers run on Cloudflare. You are the engineer who owns the problems that matter most to the customers who matter most, and you contribute directly to our products and tooling, in partnership with Product Engineering, to hold that standard across the entire customer base. The Role CRE is a rapid response team and a proactive engineering team. You fix things at the edge as they come up, and you help build the product capabilities that identify customer issues before they become a crisis. Both modes are equally core. Rapid response. When a customer issue surfaces that is high-severity, cross-layer and complex, you are the engineer who answers. You reproduce the defect, isolate the root cause across Cloudflare's infrastructure and the customer's stack, drive the fix with Product Engineering, and confirm resolution. You hold on-call for high-severity incidents as part of a global shift rotation. Proactive engineering. When no fire is burning, you work with Product Engineering and our platform teams to build the capabilities that make the next fire cheaper or unnecessary: telemetry pipelines that correlate signals across the customer base, detectors that fire before a human notices, diagnostic tooling that scales across hundreds of customers, automation that reduces toil for Customer Support. Every incident you carry generates engineering output that reduces the cost of recurrence. The work compounds. Cloudflare is building CRE as an AI-native function. You will work with and help build agents and tooling that pre-diagnose incidents, surface relevant logs and configuration, and propose fixes with cited evidence. Engineers who ship AI-assisted diagnostics are the ones defining this discipline. What You Might Work On Rapid response: Own a Sev-1 incident where a large financial services customer sees asymmetric latency from a single POP. Trace it through BGP routing and identify transit provider policy change that is required to resolve. Diagnose a recurring WebSocket disconnect a media customer has been experiencing across multiple release cycles. Isolate it to a specific interaction between a Cloudflare service release and the customer's connection lifecycle. Drive the fix with the owning engineering team. Partner with a government customer's SRE team during an active DDoS event. Help them shape their Magic Transit and WAF configuration in real time. Proactive engineering: Build, with Product Engineering, a distributed tracing capability that correlates Cloudflare edge signals with customer origin metrics so a single query tells the story of a failing request end-to-end. Ship a detector for a class of WAF false positives silently degrading several customers. Get it into production before the next renewal cycle. Prototype an AI agent that takes a new customer case, pulls relevant logs and config, and proposes a root cause with linked evidence. Deploy it internally. Measure whether it makes engineers faster. Iterate. Responsibilities Rapid incident response and root cause analysis. Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution. Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application, customer-side configuration. Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution. Produce postmortems other engineers rely on. Hold on-call for high-severity incidents as part of a global rotation that includes weekends. Proactive reliability engineering. Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents. Contribute monitoring, detection, and diagnostic capability to the core product and the engineering systems that give Customer Support early visibility into customer-affecting issues. Define customer-facing reliability metrics (error rates, resolution times, repeat-contact rates) and drive measurable improvement. Write automation that reduces mean-time-to-detect and mean-time-to-resolve. Cross-functional partnership. Manage the technical escalation lifecycle with clear ownership and timely communication. Partner with Product Engineering to drive fixes, workarounds, and configuration changes that address underlying gaps. Represent the customer reliability perspective in engineering syncs, incident reviews, and post-mortem processes. Technical leadership and enablement. Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling. Document diagnostic procedures and resolution patterns in runbooks, internal knowledge bases, and AI skills. Share insights from customer-facing incidents to improve product documentation and operational readiness. Product and platform depth. Maintain deep, current expertise across Cloudflare's product portfolio: edge networking, DNS, CDN, WAF, DDoS mitigation, Zero Trust, Workers, and our developer platform. Anticipate customer impact from new releases and architecture changes. Serve as a go-to subject-matter expert in one or more domains. Requirements Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role, with at least 2 years in customer-facing environments. Strong foundation in networking and security: TCP/IP fundamentals: OSI model, IPv4/IPv6 addressing, subnetting, routing, switching. Core protocols: DNS, HTTP/S, TLS/SSL, SMTP, SNMP, NTP. Routing protocols: BGP, OSPF, including path selection and route propagation. Firewall concepts: stateful/stateless inspection, rule sets, NAT, ACLs. VPN and encryption: IPSec, SSL/TLS tunnels, GRE. Zero Trust architecture, network segmentation, modern security models. Proficiency with observability and diagnostic tooling: packet capture and analysis (Wireshark, tcpdump), log aggregation (Kibana, Elasticsearch), metrics dashboards (Grafana), distributed tracing. Strong scripting and automation skills (Bash, Python) with a track record of shipping tooling that improves reliability and reduces toil. Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices. Excellent written and verbal communication. Able to convey complex technical information clearly to engineers, leadership, and customers. Comfort owning ambiguous, cross-layer problems. Composure under pressure during high-severity incidents. Desired Skills & Experience SRE, DevOps, or platform engineering experience with direct customer-facing accountability. Deep expertise at both L3/L4 (network infrastructure) and L7 (application protocols, DNS, HTTP, WebSocket). Expert-level proficiency with Linux command-line tools: curl, dig, git, traceroute, mtr, strace, ss. Data-at-scale analysis using SQL, PromQL, or equivalent. Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform, Pulumi), and container orchestration (Kubernetes, Docker). Track record of building internal tooling or diagnostic utilities that measurably improved team efficiency. Demonstrated technical leadership: mentoring engineers, driving cross-team initiatives, influencing outcomes without direct authority. Experience applying AI/ML to production engineering or operational workflows. Comfort engaging directly with enterprise customer engineering teams, including on calls during incidents. Bonus Points Active Cloudflare user who understands the platform as a practitioner. Hands-on experience with Workers, Pages, R2, D1, or other developer platform services. Cloud networking and security experience across AWS, Azure, or GCP. Web programming (HTML, JavaScript) and regular expressions. Chaos engineering or formal reliability frameworks (e.g., Google SRE principles). Managing or configuring non-HTTP services: email, DNS authoritative/recursive, FTP, SSH. Compensation ● For Portugal based hires: Estimated annual salary is between € 61,000 - 84,000 The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements. Equity This role is eligible to participate in Cloudflare’s equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: AZ_Mesa_HQ Primary Responsibilities Customer Experience Ownership Serve as an operational advocate for customers and partners throughout the customer lifecycle. Monitor customer satisfaction trends and identify opportunities to enhance service delivery. Work cross-functionally to ensure timely resolution of customer issues and inquiries. Develop recommendations that improve overall customer experience and operational efficiency. Champion a customer-first culture across Connected Vehicle Services initiatives. Operations Analysis & SLA Management Monitor, measure, and analyze operational performance metrics, KPIs, and service level agreements (SLAs). Produce recurring operational reports, dashboards, scorecards, and executive summaries. Identify trends, bottlenecks, and emerging risks within customer case management processes. Recommend corrective actions to improve operational effectiveness and SLA compliance. Support continuous monitoring of operational health and customer service performance. Customer Case Management & Escalations Manage complex customer escalations through resolution. Coordinate cross-functional teams to investigate and resolve operational issues. Ensure appropriate documentation, communication, and follow-through on escalated cases. Maintain visibility into high-priority customer issues and provide status updates to leadership. Drive timely issue resolution while balancing customer satisfaction and business objectives. Process Creation & Continuous Improvement Design, document, implement, and improve operational processes, workflows, and standard operating procedures. Identify opportunities for automation and operational efficiency. Drive continuous improvement initiatives using Lean, Six Sigma, DMAIC, or similar methodologies. Establish governance and process controls that support scale and consistency. Create process documentation and operational playbooks to support organizational growth. Problem Solving & Root Cause Analysis Lead structured root cause investigations for operational incidents and recurring issues. Analyze operational data, customer feedback, and business metrics to identify systemic problems. Develop corrective and preventive action plans. Implement and monitor solutions to ensure sustainable improvements. Facilitate problem-solving workshops and cross-functional resolution efforts. Training & Knowledge Management Develop training materials, job aids, operational documentation, and best practices for internal and external customers. Facilitate onboarding and ongoing training for team members and stakeholders. Promote a culture of operational excellence and continuous learning. Maintain knowledge repositories and ensure documentation remains current and accessible. Support adoption of new tools, technologies, processes, and AI-enabled capabilities. Project and Demonstration Coordination Coordinate operational and cross-functional projects and demonstrations supporting Connected Vehicle Services and Innovation initiatives. Facilitate project meetings, status reporting, and stakeholder communication. Support implementation of new products, services, OEM integrations, partner programs, and operational initiatives. Ensure projects and demonstrations remain aligned to business goals and customer outcomes. Required Qualifications Bachelor's degree in Business, Operations, Technology, Data Analytics, or  related equivalent experience. 3+ years of experience in operations, business analysis, customer success operations, customer support, project coordination, process improvement, or related roles. Experience managing customer issues, operational support processes, or escalation workflows. Strong analytical and problem-solving capabilities. Experience creating reports, dashboards, and operational metrics. Demonstrated ability to work independently in a fast-paced environment. Proven ability to prioritize competing demands and manage multiple initiatives simultaneously. Preferred Qualifications Experience in transportation, mobility, tolling, fleet management, telematics, connected vehicle services, automotive technology, or related industries. Knowledge of connected vehicle ecosystems, vehicle telematics, OEM integrations, fleet operations, or transportation technology solutions. Experience supporting customer-facing technology products and services. Knowledge of Lean, Six Sigma, DMAIC, Agile, Scrum, Kanban, or continuous improvement methodologies. Familiarity with AI-powered productivity and analytics tools. Experience managing operational projects across multiple stakeholders. Experience leveraging data and automation to improve operational performance and customer outcomes. Required Skills & Tools Software & Technology Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) Advanced Microsoft Excel (Pivot Tables, Lookups, Data Analysis, Reporting, Dashboards) Salesforce CRM a Plus AI Toolsets (Microsoft Copilot, OpenAI / ChatGPT, Claude, etc.) a Plus Process mapping and workflow documentation tools a Plus Industry Knowledge (Preferred) Transportation and mobility ecosystems Connected vehicle technologies Vehicle telematics platforms Fleet operations and fleet technology Digital service operations Customer support and service management environments Behavioral Competencies The successful candidate will demonstrate: Customer-centric mindset Technical aptitude and comfort learning new technologies Innovative and forward-thinking approach Strong analytical and critical thinking skills Natural problem-solving abilities Continuous improvement mindset Exceptional attention to detail High standards of quality and accountability Strong work ethic and ownership mentality Self-motivation and ability to work with minimal supervision Excellent verbal and written communication skills Strong organizational and time-management skills Ability to influence and collaborate across functions Adaptability and resilience in a dynamic environment Commitment to delivering outstanding customer experiences Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: France Workplace: Remote Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Then Pennylane is the right place for you ! Our vision We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones). We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business. About us Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!) In 6 years of existence, we’ve managed to : 💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants 💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more... 👨‍👩‍👧‍👦 Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor https://www.glassdoor.fr/Avis/Pennylane-France-Avis-E4171708.htm. 🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe 🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz 🚀 Already more than 1 500,000 small and medium-sized enterprises (SMEs) and over 8000 accounting firms use Pennylane in France! ABOUT THE ROLE We're looking for an experienced People Operations Specialist to join a team that moves fast, thinks strategically, and genuinely cares about the employee experience. You'll be part of a structured yet agile People Operations team, working alongside Mathilde - our Head of People Operations and Ilham - your People Operations Manager, with 6 specialists each owning a dedicated scope, yours will cover Tech/Product/Data across Europe. In this role, your solid grounding in HR operations and your ability to build robust reporting frameworks and automate administrative processes will be essential levers to support Pennylane's continued growth. MAIN RESPONSIBILITIES People operations partnering & employee lifecycle - Be the go-to HR contact for a segment of the 600 Tech, Data, and Product employees working across 23 countries. - Own the full employee journey: onboarding, offboarding, contracts, amendments, certificates, absences, end to end and with a high standard of quality - Build trusted relationships with employees and managers, and be genuinely responsive and helpful Payroll & benefits - Prepare and transmit payroll variables with precision and reliability - Monitor employee benefits (health insurance, pension, meal vouchers) and ensure employees get the most out of them Process improvement & automation - Ensure data integrity and accuracy within our Workday HRIS - Spot inefficiencies, build solutions, whether that's a smarter Notion page, a better workflow, or a fully automated process - Lead or co-lead the digitalization of HR tools and contribute to a more scalable PeopleOps infrastructure Strategic & cross-functional projects - Get involved in projects that go beyond your daily scope: D&I initiatives, EVP, HR tool rollouts - Bring structure, documentation, and operational rigor to everything you touch Compliance & regulatory monitoring - Stay on top of labor law and ensure the company remains compliant - Keep operational documentation sharp and up to date (onboarding booklet, Notion pages, charters, guides) Why this role is different - Real ownership: you're not executing someone else's plan, you define how PeopleOps works for your scope - Room to grow: as the company scales, so does your scope and influence - A team that values craft: we care about doing HR well, not just doing HR fast ABOUT YOU - You bring solid experience as a People Ops Specialist gained within a fast-growing company or startup environment. - You are comfortable working independently, with a proven ability to juggle multiple priorities and stay effective in a fast-paced, ever-changing context. - You will partner closely on a daily basis with several HRBPs, working hand in hand to support your scope of responsibilities. - Pennylane is a company in full scale-up mode: a lot has already been built, but even more lies ahead. You thrive in environments where things move fast and where embracing change is part of the job. - You're proficient in Workday and genuinely curious about how AI & automation can make People Ops smarter, you've already started putting that curiosity into practice ! - You are fully fluent in French and English. RECRUITMENT PROCESS 1. Screening Interview with Nathalie - Sr. Business Recruiter for 30 mins online 2. Manager Interview with Ilham - People Ops Manager for 45 mins online 3. Case Study Interview with Ilham & Mathilde - Head of People Ops for 60 mins online 4. Final Interview with Marine - VP People for 45 mins online 5. Meet the Team for 30 mins online 6. Offer 🎉 WHAT DO WE DO TO MAKE YOUR WORK LIFE EASIER 🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane 💵 You’ll have a competitive compensation package 📈 You'll get company shares to enjoy a piece of the success story you're building with us 🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it ⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness 💻 You’ll get the latest Apple equipment 🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone 🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone. If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…) We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries. WHO ARE WE LOOKING FOR ? To thrive at Pennylane, you need : -To speak English (level is assessed and appreciated according to the department you’re applying to) -To be energized by an ever-shifting work environment -To be highly collaborative (within your team or other stakeholders) -Sufficiently experienced to prioritize business-led actions on your day to day activity We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria. If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration. Important information for candidates Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges. Applications through official channels only : apply exclusively through our job postings published on our official platforms (career site, official partner pages). Always verify the sender's email address: our communications are sent from professional email addresses with the domains @pennylane.com or @pennylane-partners.com We will never ask you for payment or financial information (bank details, payment for an interview, equipment purchases, etc.) as part of the recruitment process. If such a request is made to you, it is fraudulent. We invite you to not respond and to report it to us immediately. We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment. We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at. 🇫🇷 Données personnelles Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement 🇬🇧 Personal Data Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement 🇩🇪 Personenbezogene Daten Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. 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Location: London, England Workplace: Remote ROLE SUMMARY Our fast-moving and highly successful Strategic Sales team is growing, and we are seeking the next Account Executive in London, UK to join our team! The focus will be on hunting and landing Enterprise net new logos within North EMEA. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you want to be part of an amazing team, have a passion for open-source software, and a desire to build successful customer relationships, then come join us! We are looking for a motivated and enthusiastic Enterprise Account Executive to join the growing Temporal team. This role will become a main point of contact for Temporal customers by leveraging your technical, sales, and account management skills to help grow usage and discover new use cases across your book of business. WHAT YOU'LL DO - Activate and implement new logo accounts and get them up and running on the platform  - Identify activation and expansion opportunities within your customer base - Be responsible for the success of a broad book of business - Create and grow relationships with our champions - Drive consistent activity, pipeline development and quota attainment - Partner with product marketing to deliver proper messaging and content to Temporal Cloud customers  - Design and execute programs to support the identification, design and productionisation of new case cases with your customers  - Identify ICP accounts and pursue the right opportunities in the right accounts to drive ARR growth - Work closely with our Start Up Program team and Self Sign Up team to ensure success for the right new logo prospects  WHAT YOU'LL BRING - Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges - 3+ years experience working in a closing role within a SaaS start-up / Scale-up. - A strong understanding of the developer community, with experience selling consumption-base solutions - A mind for technology - we’ll teach you about Temporal and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts - The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes - An entrepreneurial mindset - this is a new role at Temporal where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment - Team player and passion for collaboration - Prior experience to tooling like Salesforce, Slack, Outreach, Gong, CommonRoom    Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.