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Location: ASTORIA GRANDE, Worldwide ISMIRA Agency is hiring OPERATION MANAGER for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. POSITION SUMMARY: As Operations Manager you are fully responsible for the meticulous upkeep of our VIP guests and their cabins. Reporting to the Corporate Hotel General Manager, you'll play a pivotal role in maintaining the highest standards of butler service, cleanliness and guest satisfaction. Your responsibilities include managing the day-to-day operations of the butler team, ensuring adherence to departmental policies and service standards, and leading a dedicated team of professionals. WHAT COMPANY OFFERS: Opportunity to travel to the ports of Turkey, Egypt and Greece Free meals and accommodation The ticket is at the expense of the employer The contract is 6-7 months The salary is paid in euros. A bonus system for rewarding employees, as well as tips No visa required REQUIREMENTS: Age 18+ Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. Fluency in Russian is mandatory Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. Five or more year’s progressive management experience in an upscale hotel or cruise ship in the Room Division and/or Housekeeping Departments. Strong communication, problem solving, decision making, and interpersonal skills. Strong management skills in a multicultural and dynamic environment. Demonstrated leadership capabilities. Superior customer service, team building and conflict resolution skills. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution.  This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Knowledge of policies and practices involved in the human resources function.  Ability to manage the international department heads in a positive and productive manner by motivating, developing and effectively managing crew members. Intermediate computer software skills required. Ability to work well under pressure and in a constantly challenging environment. etc. RESPONSIBILITIES: Plans, organizes, supports, controls, and evaluates the operation of the Butler team as well VIP guest policies and procedures.  Accomplishes the targets set forth by the company through the management of the department heads and supervisors. Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities within company’s standards. Establishes and maintains effective internal communications including holding regular departmental meetings to ensure optimum scheduling, teamwork and productivity. Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Hotel Manager and Chief Housekeeper informed of all activities and pending issues that require cooperation or immediate attention such as equipment maintenance, etc. Assists the Chief Housekeeper in maintaining and updating the Housekeeping Operation Manual. Supervises ALL VIP guests service procedures and set up (mini bars, fruit baskets, amenities, bed linen, towels, bathrobes, etc) Ensures that the amount of goods necessary to run the operation is always kept up to par level by complying with the company’s ordering schedules and procedures. Enforce best practices for proper inventory and stock control by checking that all cabins and public areas are provided with the necessary equipment and material. Assists the Chief Housekeeper in maintaining the housekeeping equipment & consumables monthly inventories and monitors working practices to minimize wastage, breakages, losses and damages. In conjunction with the Chief Housekeeper and Sanitation Officer, ensures the highest level of compliance with all SHIP-SAN standards including proper garbage handling & disposal procedures. etc. The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button Last update:  14 декабря 2024

Location: ASTORIA GRANDE, Worldwide ISMIRA Agency is hiring DECK SUPERVISOR for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. POSITION SUMMARY: The Deck Supervisor works under the general guidance and supervision of the Chief Housekeeper and within the limits of established Astoria Grande policies and procedures. Supervises the activities of the Housekeeping utility or Hotel Steward, Staff Attendants or Crew service and cabin steward to ensure clean and sanitized, orderly and attractive public areas and guest cabin. Responsible for the efficient daily operation, work process and cleanliness of the Housekeeping department, including public areas and hallways, guest cabin, pantries, lockers, trolley cart , crew areas, crew quarters crew accommodation crew laundry crew gym, crew bar , the laundry and linen rooms assigned as his/her section, and ensures the fulfillment of all operating requirements. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed. WHAT COMPANY OFFERS: Opportunity to travel to the ports of Turkey, Egypt and Greece Free meals and accommodation The ticket is at the expense of the employer The contract is 6-7 months The salary is paid in euros. A bonus system for rewarding employees, as well as tips No visa required REQUIREMENTS: Age 18+ Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. Fluency in Russian is mandatory Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. High school diploma or equivalent, some college related education preferable 2 or more year’s progressive management experience in an upscale hotel or cruise ship in the Room Division and/or Housekeeping Departments. Strong communication, problem solving, decision making, and interpersonal skills. Strong management skills in a multicultural and dynamic environment. Demonstrated leadership capabilities. Superior customer service, teambuilding and conflict resolution skills. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution.  This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Knowledge of policies and practices involved in the human resources function.  Ability to manage the international department heads in a positive and productive manner by motivating, developing and effectively managing crew members. Intermediate computer software skills required. Ability to work well under pressure and in a constantly challenging environment. etc. RESPONSIBILITIES: Inspects crew area, staff cabin, guest cabin, public area and back-of-the-house areas to ensure cleanliness is maintained. Carries out the following routine assignments: Assigns duties to staff and briefly instructs them on follow-up and special projects. Inspects open deck, lobbies, outlets, offices and surrounding areas as needed. Maintains a daily logbook on inspected areas, assignments given to staff, special projects, maintenance deficiencies and significant events/activities during his/her shift. Sees to adequate storage of supply inventories on assigned decks and safeguards against waste, shortages, and losses. Conducts inventory checks as needed. Prepares supervisor report and completes requisition forms for needed supplies. Reports maintenance deficiencies that require immediate attention and follows up on their status. Reports of any loss or damage of furniture, fixtures or equipment. Supervises the proper use and care of equipment. Records any item left in public areas by guests and turns them in to the Reception Desk. Checks the daily assignments and logs and follows up in accordance to USPH, EUPH regulations and Hotel Operations. etc. The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button Last update:  14 декабря 2024

Location: ASTORIA GRANDE, Worldwide ISMIRA Agency is hiring PROVISION MASTER for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. POSITION SUMMARY: The Provision Master manages execution of proper Inventory and Stock Controlling practices onboard to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities. WHAT COMPANY OFFERS: Opportunity to travel to the ports of Turkey, Egypt and Greece Free meals and accommodation The ticket is at the expense of the employer The contract is 6-7 months The salary is paid in euros. A bonus system for rewarding employees, as well as tips No visa required REQUIREMENTS: Age 18+ Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. Fluency in Russian is mandatory Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred. Five or more-year progressive management experience in an upscale hotel or cruise ship in the food and beverage area. Specific knowledge of merchandise (goods specification and purpose), cost control practices, ordering procedures & inventory management. Strong communication, problem solving, decision making, and interpersonal skills. Strong management skills in a multicultural and dynamic environment. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution.  This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods. Knowledge of policies and practices involved in the human resources function.  Ability to manage the provisions team in a positive and productive manner by motivating and developing the skills of crew members. Ability to utilize and administer the company’s disciplinary action process through coaching and counselling to improve performance. Ability to manage Inventory and Cost Controlling software applications and proficiency with Microsoft Office, Lotus Note and IISII computer software. Ability to work well under pressure and in a constantly challenging environment. RESPONSIBILITIES: In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests (when applicable) or fellow shipboard employees and/or in the presence of guest contact and when in crew areas. Plans, organizes, supports, controls, and evaluates the inventory and cost controlling operation.  Accomplishes the targets set forth by the company through the management of the provisions team. Ensures the highest level of guest satisfaction by overseeing the quality of goods delivered within company’s standards. Establishes and maintains effective internal communications including attending regular departmental meetings to ensure optimum scheduling, teamwork and productivity. Continually encourages communication and cooperation between all sub-hotel departments. Keeps the Food & Beverage Manager informed of all activities and pending issues that require cooperation or immediate attention. Implement the business operating budget plan set by the company in order to ensure on-going optimum total guest satisfaction & cost control. Reviews operating budgets and revenue reports with the Food & Beverage Manager. Analyzes established goals and objectives compared to actual results and implements recommendations to achieve projected goals. Monitors POS management programs and purchasing practices including inventories and receivables by keeping a daily updated inventory of all food, beverage, durable and consumable items. Maintains and updates the Food & Beverage Inventory Operation Manual. Reviews and plans menus according to goods availability and ship’s itinerary together with the Executive Chef. The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button Last update:  14 декабря 2024

Location: ASTORIA GRANDE, Worldwide ISMIRA Agency is hiring HOTEL MANAGERS for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. POSITION SUMMARY: The Hotel Manager is responsible for the overall success and profitability of the hotel department on board the ship. Strong leadership, exceptional guest service skills, and a comprehensive understanding of all hotel operations, including front office, housekeeping, food and beverage, sales and marketing, and maintenance. WHAT COMPANY OFFERS: Opportunity to travel to the ports of Turkey, Egypt and Greece Free meals and accommodation The ticket is at the expense of the employer The contract is 6-7 months The salary is paid in dollars. A bonus system for rewarding employees, as well as tips. REQUIREMENTS: Age 18+ Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. Fluency in Russian is mandatory Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, preferred. 12 or more year progressive management experience in an upscale hotel or cruise ship of which three years as Hotel Director or Hotel Manager Strong communication, problem solving, decision making, and interpersonal skills. Strong management skills in a multicultural and dynamic environment. Demonstrated leadership capabilities. Superior customer service, team building and conflict resolution skills. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. RESPONSIBILITIES: In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas. Plans, organizes, supports, controls, and evaluates the operation of the entire Hotel operation on board. Accomplishes the targets set forth by the company through the management of supervisors and subordinates. Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards. Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity. Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Head Office and Shipboard Management informed of all activities and pending issues that require cooperation or immediate attention such as equipment/system maintenance, etc. Overseeing daily hotel operations. The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button Last update:  14 декабря 2024

Location: ASTORIA GRANDE, Worldwide ISMIRA Agency is hiring F&B MANAGERS for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. POSITION SUMMARY: F&B Manager directs the Food & Beverage Operation onboard to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through department heads. WHAT COMPANY OFFERS: Opportunity to travel to the ports of Turkey, Egypt and Greece Free meals and accommodation The ticket is at the expense of the employer The contract is 6-7 months The salary is paid in euros. A bonus system for rewarding employees, as well as tips No visa required REQUIREMENTS: Age 18+ Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. Fluency in Russian is mandatory Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred. Ten or more year progressive management experience in an upscale hotel or cruise ship in the food and beverage area of which five years as Food and Beverage Manager. Strong communication, problem solving, decision making, and interpersonal skills. Strong management skills in a multicultural and dynamic environment. Demonstrated leadership capabilities. Superior customer service, team building and conflict resolution skills. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution.  This includes strategic planning, resource allocations, workforce planning and management, leadership techniques and production methods. Proficiency with Microsoft Office, Lotus Note, IISII, Fidelio Cruise and/or Linux computer software. Ability to work well under pressure and in a constantly challenging environment. etc. RESPONSIBILITIES: In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas. Plans, organizes, supports, controls, and evaluates the operation of the Food & Beverage Department.  Accomplishes the targets set forth by the company through the management of the department heads and supervisors. Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities within company’s standards. Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity. Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Hotel Manager informed of all activities and pending issues that require cooperation or immediate attention such as equipment maintenance, etc. Implement the business operating budget plan set by the company in order to ensure on-going optimum total guest satisfaction, cost control and revenue potential.  Reviews operating budgets and revenue reports. Analyzes established goals and objectives compared to actual results and implements recommendations to achieve projected goals. Monitors POS management programs and purchasing practices including inventories and receivables.  Allocates funds, authorizes expenditures, and assists in adhering to departmental budgets. Provides approval for non-standard requisitions for supplies and equipment. Responsible to maintain and update the Food & Beverage Operation Manuals. Reviews and plans menus according to goods availability and ship’s itinerary together with the Executive Chef. In conjunction with the Chief Housekeeper, monitors “In Suite” service procedures and set up (mini bars, fruit baskets, amenities, linen, etc) Ensures that the amount of goods necessary to run the operation is always kept up to par level by complying with the company’s ordering schedules and procedures. Enforce best practices for proper inventory and stock control by checking that all venues are provided with the necessary equipment and material. Responsible for the food, beverage, equipment & consumables monthly inventories and monitor working practices to minimize breakages. Ensures that the Provision Master performance is executed according to company’s guidelines. The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button Last update:  14 декабря 2024

Location: ASTORIA GRANDE, Worldwide ISMIRA Agency is hiring CREW PURSER for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. POSITION SUMMARY: The Crew Purser is responsible for the Crew Accounting Operation onboard to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through department heads. WHAT COMPANY OFFERS: Opportunity to travel to the ports of Turkey, Egypt and Greece Free meals and accommodation The ticket is at the expense of the employer The contract is 6-7 months The salary is paid in euros. A bonus system for rewarding employees, as well as tips. No visa required REQUIREMENTS: Age 18+ Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. Fluency in Russian is mandatory Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, preferred. Ten or more year progressive management experience in an upscale hotel or cruise ship of which three years as Crew Purser. Strong communication, problem solving, decision making, and interpersonal skills. Strong management skills in a multicultural and dynamic environment. Demonstrated leadership capabilities. Superior customer service, team building and conflict resolution skills. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Knowledge of policies and practices involved in the human resources function.  Ability to manage the international department heads in a positive and productive manner by motivating, developing and effectively managing crew members. Ability to utilize and administer the company’s disciplinary action process through coaching and counseling to improve performance. Proficiency with Microsoft Office, IISII computer software. Ability to work well under pressure and in a constantly challenging environment. RESPONSIBILITIES: In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas. Plans, organizes, supports, controls, and evaluates the operation of the Crew Accounting Department.  Accomplishes the targets set forth by the company through the management of and subordinates. Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards. Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity. Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Shipboard Management informed of all activities and pending issues that require cooperation or immediate attention such as equipment/system maintenance, etc. Implement the business operating budget plan set by the company in order to ensure on-going optimum total guest satisfaction, cost control and revenue potential. Assist the Chief purser in maintaining and updating the Purser/Accounting Operation Manual. Ensures the security and safety of guests and staff through established emergency procedures. etc. The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button Last update:  14 декабря 2024

Location: ASTORIA GRANDE, Worldwide ISMIRA Agency is hiring 2ND PURSERS for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. POSITION SUMMARY: 2nd PURSER assists the Chief Purser, in cooperation with crew purser and documentation purser to ensure every last detail and company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through department heads. WHAT COMPANY OFFERS: Opportunity to travel to the ports of Turkey, Egypt and Greece Free meals and accommodation The ticket is at the expense of the employer The contract is 6-7 months The salary is paid in euros. A bonus system for rewarding employees, as well as tips No visa required REQUIREMENTS: Age 18+ Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. Fluency in Russian is mandatory Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, preferred. Ten or more year progressive management experience in an upscale hotel or cruise ship of which three years as Crew Purser. Strong communication, problem solving, decision making, and interpersonal skills. Strong management skills in a multicultural and dynamic environment. Demonstrated leadership capabilities. Superior customer service, team building and conflict resolution skills. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Knowledge of policies and practices involved in the human resources function.  Ability to manage the international department heads in a positive and productive manner by motivating, developing and effectively managing crew members. Ability to utilize and administer the company’s disciplinary action process through coaching and counseling to improve performance. Proficiency with Microsoft Office, IISII computer software. Ability to work well under pressure and in a constantly challenging environment. RESPONSIBILITIES: In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas. Plans, organizes, supports, controls, the crew documents in accordance to the Company’s policy. Accomplishes the targets set forth by the company through the management of subordinates. Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards. Establishes and maintains effective documents to be provided on time to documentation purser and ensure on time clearance of the ship as per Ch. Purser instructions. Continually controlling and monitoring crew passports and certs, deck and technical departments. Keeps the files updated and informing any pending issues that require cooperation or immediate attention such as expiration / renewal missing the Crew purser and Ch. Purser. Implement the onboard crew matrix in the online system. Assist the Crew Purser, 1st purser and Chief Purser in maintaining and updating the Purser/Accounting Operation Manual. Ensures the security and safety of guests and staff through established emergency procedures. Monitors and present future trends, practices and systems in order to identify areas for improvements. Attends meetings, training activities, courses, safety training/ drills and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their seniors or management. The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button Last update:  14 декабря 2024

Location: ASTORIA GRANDE, Worldwide ISMIRA Agency is hiring 1st PURSERS for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. POSITION SUMMARY: 1st PURSER is responsible for the Onboard revenue and financial operations onboard as instructed by the Chief purser, monitoring Crew Accounting Operation onboard to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through department heads. Tracks and analyzing the hotel operation costs to ensure that all will be in accordance to the targets. WHAT COMPANY OFFERS: Opportunity to travel to the ports of Turkey, Egypt and Greece Free meals and accommodation The ticket is at the expense of the employer The contract is 6-7 months The salary is paid in euros. A bonus system for rewarding employees, as well as tips. REQUIREMENTS: Age 18+ Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. Fluency in Russian is mandatory Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, preferred. Ten or more year progressive management experience in an upscale hotel or cruise ship of which three years as Crew Purser. Strong communication, problem solving, decision making, and interpersonal skills. Strong management skills in a multicultural and dynamic environment. Demonstrated leadership capabilities. Superior customer service, team building and conflict resolution skills. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Knowledge of policies and practices involved in the human resources function.  Ability to manage the international department heads in a positive and productive manner by motivating, developing and effectively managing crew members. Ability to utilize and administer the company’s disciplinary action process through coaching and counseling to improve performance. Proficiency with Microsoft Office, IISII computer software. Ability to work well under pressure and in a constantly challenging environment. RESPONSIBILITIES: In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas. Plans, organizes, supports, controls, and evaluates the operation of the Financial part of the Pursers Department.  Accomplishes the targets set forth by the company through the management of and subordinates. Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards. Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity . Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Shipboard Management informed of all activities and pending issues that require cooperation or immediate attention such as equipment/system maintenance, etc. Implement the business operating budget plan set by the company in order to ensure on-going optimum total guest satisfaction, cost control and revenue potential. Assist the Chief purser in maintaining and updating the Purser/Accounting Operation Manual. Ensures the security and safety of guests and staff through established emergency procedures. Monitors and present future trends, practices and systems in order to identify areas for improvements. The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button Last update:  14 декабря 2024

Location: ASTORIA GRANDE, Worldwide ISMIRA Agency is hiring HOTEL CONTROLLER for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. POSITION SUMMARY: The Hotel Controller is responsible of the Hotel Stocks (Consumables and Durables) onboard to ensure company, as well all costs of hotel department vs revenue, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through department heads. WHAT COMPANY OFFERS: Opportunity to travel to the ports of Turkey, Egypt and Greece Free meals and accommodation The ticket is at the expense of the employer The contract is 6-7 months The salary is paid in euros. A bonus system for rewarding employees, as well as tips No visa required REQUIREMENTS: Age 18+ Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. Fluency in Russian is mandatory Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred. Ten or more year progressive management experience in an upscale hotel or cruise ship in the food and beverage area of which five years as Hotel Inventory Officer. Strong communication, problem solving, decision making, and interpersonal skills. Strong management skills in a multicultural and dynamic environment. Superior customer service, team building and conflict resolution skills. Knowledge of the principles and processes involved in business and organizational planning,   coordination and execution.  This includes strategic planning, resource allocations, workforce planning and management, leadership techniques and production methods. Proficiency with Microsoft Office, Lotus Note, IISII, Fidelio Cruise and/or Linux computer software. Ability to work well under pressure and in a constantly challenging environment. RESPONSIBILITIES: In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas. Plans, organizes, supports, controls, and evaluates the operation of the Food & Beverage Department.  Accomplishes the targets set forth by the company through the management of the department heads and supervisors. Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities within company’s standards. Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity. Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Hotel Manager informed of all activities and pending issues that require cooperation or immediate attention such as equipment maintenance, etc… Implement the business operating budget plan set by the company in order to ensure on-going optimum total guest satisfaction, cost control and revenue potential.  Reviews operating budgets and revenue reports. Analyzes established goals and objectives compared to actual results and implements recommendations to achieve projected goals. Ensures that the amount of goods necessary to run the operation is always kept up to par level by complying with the company’s ordering schedules and procedures. Enforce best practices for proper inventory and stock control by checking that all venues are provided with the necessary equipment and material. Prepare all (Hotel) orders as requested by the Provision Master and reviewed by the Hotel Manager. Ensure that (Hotel) requirements are properly addressed when it comes to item needed in the Operations. Check deliveries/invoiced items against the Order made on board as to quantity and quality. Prepare loading reports to advise Management of inconsistencies in the deliveries of items. Enter invoiced items in the Inventory system Entered received invoice in the Invoice log report for submission to Head office every end of the month. Enter (Hotel) assurances in the system to their proper cost points. The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button Last update:  14 декабря 2024

Location: ASTORIA GRANDE, Worldwide ISMIRA Agency is hiring F&B SUPERVISOR for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. POSITION SUMMARY: The F&B Supervisor assists the Restaurant Manager in directing the Restaurant Operation onboard to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through subordinates. WHAT COMPANY OFFERS: Opportunity to travel to the ports of Turkey, Egypt and Greece Free meals and accommodation The ticket is at the expense of the employer The contract is 6-7 months The salary is paid in euros. A bonus system for rewarding employees, as well as tips No visa required REQUIREMENTS: Age 18+ Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. Fluency in Russian is mandatory Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. Degree in hospitality management, business administration or related field from an accredited college or the international equivalent preferred. Five or more-year progressive management experience in an upscale hotel or cruise ship in the food and beverage area of which, 2 years as Assistant Maitre d’ Hotel. Strong communication, problem solving, decision making, and interpersonal skills. Strong management skills in a multicultural and dynamic environment. Demonstrated leadership capabilities. Superior customer service, team building and conflict resolution skills. Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Knowledge of policies and practices involved in the human resources function.  Ability to manage the international subordinates in a positive and productive manner by motivating, developing and effectively managing crew members. Intermediate computer software skills required. Ability to work well under pressure and in a constantly challenging environment. RESPONSIBILITIES: Assist the Restaurant Manager to plan, organize, support, control, and evaluate the operation in the Restaurants and the Wine Service.  Accomplishes the targets set forth by the company through the management of the department heads and supervisors. Assist the Restaurant Manager in preparing the restaurants “in circulation” silverware, chinaware, glassware, linen and equipment weekly and monthly inventories and monitors working practices to minimize breakages. Enforce best practices for proper inventory and stock control by checking that all stations are provided with the necessary equipment and material. Ensures that the amount of silverware, chinaware, glassware, linen and equipment necessary to run his station is always kept up to par level. Assists the Restaurant Manager to update the Restaurant Operation Manual. Assists the Restaurant Manager in adhering to departmental budgets. Submits requisitions for supplies and equipment from the stores to the Restaurant Manager for his final approval. Assist the Restaurant Manager to implement the business operating budget plan set by the company in order to ensure on-going optimum total guest satisfaction, cost control and revenue potential. Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Restaurant Manager informed of all activities and pending issues that require cooperation or immediate attention such as equipment maintenance, etc… Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity. In conjunction with the Restaurant Manager, ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities within company’s standards. etc. The number of spots is limited! Send us your RESUME here via the APPLY TO POSITION button Last update:  14 декабря 2024

Location: FOUR SEASONS YACHTS, Worldwide ISMIRA Agency actively recruiting for position Food and Beverage Supervisor for Four Seasons Yachts! Four Seasons Yachts is redefining ultra-luxury travel with its first yacht setting sail in January 2026. As part of the prestigious Four Seasons Hotels and Resorts, this 207-meter-long super-yacht features 14 decks and 95 spacious suites, each with floor-to-ceiling windows and private terraces — offering unmatched elegance on the high seas. The Food and Beverage Supervisor plays a pivotal role in supporting the Assistant Restaurant Manager in overseeing all dining operations onboard. This position is dedicated to delivering exceptional guest experiences that embody the highest standards of luxury hospitality. The Supervisor will manage a designated area of restaurant, bar, and lounge service, ensuring innovative dining experiences that align with our commitment to excellence. In this role, the Food and Beverage Supervisor is responsible for providing outstanding service and creating memorable dining moments. This includes mentoring and developing the front-of-house team through inclusive leadership, fostering a cohesive and high-performing work environment. Collaboration with the Assistant Restaurant Manager, Executive Chef, Beverage Manager, and Food & Beverage Director is essential for implementing innovative dining concepts, managing service standards, and maintaining the highest levels of hygiene and quality across all assigned areas, including crew dining, in-suite dining, and special events. What does the company offer? Paid flights to and from the ship Free food and accommodation Exceptional trainings, clear pathways to promotion Above market average and fixed salaries Opportunity to travel the World - in its inaugural year 2026, the yacht will sail 32 itineraries across 52 voyages, visiting over 130 destinations in 30 countries. Work in top level company and paradise-like settings with world-class onboard facilities. Contract length 4-6 months with following 2 months of vacation RESPONSIBILITIES Assist in inspiring and leading a diverse front-of-house team, fostering a collaborative and highperformance culture. Support the development and implementation of comprehensive SOPs and training programs focused on luxury service standards, empowering staff to excel. Promote a positive work environment that encourages open communication and team engagement. Help deliver exceptional, personalized dining experiences that exceed guest expectations through attentive and intuitive service. Assist in creating and implementing strategies to enhance guest satisfaction, promptly addressing feedback and resolving issues. Utilize guest preferences to tailor service offerings and foster lasting relationships. Oversee daily front-of-house operations for assigned restaurants and lounges, ensuring seamless coordination between service and kitchen staff for efficient service. Maintain high standards of cleanliness, organization, and efficiency in all dining areas, ensuring compliance with health and safety regulations. Uphold luxury service standards, ensuring every guest interaction reflects attentiveness, warmth, and professionalism. Train and mentor front-of-house staff in fine dining service techniques, including table settings and guest engagement strategies. ETC. REQUIREMENTS: Cruise ship experience mandatory 21+ years old, no offensive tattoos allowed A degree in Hospitality Management is preferred, along with relevant experience in Leadership Management, Culinary Arts, Business Administration, or a related field. Advanced certifications in food and beverage management are ideal. Minimum of 5-7 years in food and beverage management, with at least 2-3 years in a luxury restaurant role. Proven experience in luxury hospitality or yacht/cruise line operations is preferred. Exceptional leadership, operational excellence, and strong communication skills are essential. Familiarity with food and beverage operational systems is required. Experience in Michelin Star establishments is a plus. Excellent communication skills and proficiency in English are a must. Willingness to live and work onboard the Yacht for extended periods, with travel to various international destinations. Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Last updated: April 28, 2025 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: FOUR SEASONS YACHTS, Worldwide ISMIRA Agency actively recruiting for position Suite Attendant for Four Seasons Yachts! Four Seasons Yachts is redefining ultra-luxury travel with its first yacht setting sail in January 2026. As part of the prestigious Four Seasons Hotels and Resorts, this 207-meter-long super-yacht features 14 decks and 95 spacious suites, each with floor-to-ceiling windows and private terraces — offering unmatched elegance on the high seas. The primary responsibility of the Suite Attendant is to ensure guest satisfaction through the delivery of a quality and consistent in-suite/ stateroom service What does the company offer? Paid flights to and from the ship Free food and accommodation Exceptional trainings, clear pathways to promotion Above market average and fixed salaries Opportunity to travel the World - in its inaugural year 2026, the yacht will sail 32 itineraries across 52 voyages, visiting over 130 destinations in 30 countries. Work in top level company and paradise-like settings with world-class onboard facilities. Contract length 4-6 months with following 2 months of vacation RESPONSIBILITIES Responsible for the cleanliness of all guest staterooms/ suites in assigned section. Provide personal assistance to guests and aim to exceed their expectations. Be friendly and helpful to all guests in assigned section and all other areas. Provide introduction and greet guests boarding in assigned suites during embarkation period. Explain features of the cabins such as TV/DVD/INET, minibar, safe, room service system, laundry service and other services provided. Handle all linen for the daily operation. Use chemicals in safe, responsible and cost-effective way Take care of the necessary exchange in the ship laundry. Takes care of guest personal laundry requests. Strip and re-cover beds according to set schedule and standards. Restock the Mini-Bars, complimentary soft drinks, water. Replenish supplies such as drinking glasses, stationary, ice and all other amenities. Report and follow up all defective equipment, fixtures and supplies. Cooperate with the Guest Experience Ambassador to create a positive atmosphere for the guests. Ensure the cleanliness of the staterooms, by working with the House Attendants Report any deficiencies to the Executive Housekeeper/ Housekeeping Supervisor. Handle all equipment in assigned section safely (vacuum cleaner, suite attendant cart, etc.) ETC. REQUIREMENTS: Cruise ship experience mandatory 21+ years old, no offensive tattoos allowed Minimum High school diploma or higher. Equivalent combination of education and shipboard experience Minimum of three years related experience as suite attendant in luxury hotels and/or onboard cruise line Excellent communication skills and proficiency in English are a must Possess ability to make decisions Good administrative skills Must be cost and quality conscious Work with international team members Willingness to live and work onboard the Yacht for extended periods, with travel to various international destinations. Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Last updated: April 28, 2025 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: Ikoyi, Nigeria About Renmoney Renmoney is a leading Nigerian fintech dedicated to making financial inclusion a reality for millions of under-banked individuals and small business owners. We deliver innovative loan, savings, and fixed deposit solutions, striving to be the most convenient lending company with outstanding customer experiences. Join our passionate team to build simple, accessible financial products that empower emerging and middle-class customers, including informal entrepreneurs. Role Purpose As the Senior Product Manager for Offline Lending, you will own the vision, strategy, and end-to-end delivery of personal and self-employed loan products in Nigeria’s offline market. You’ll drive Renmoney’s mission of financial inclusion by creating customer-centric credit solutions for under-served segments, such as micro-entrepreneurs and salaried workers, through offline channels like field agents and branches. Balancing strategic leadership with hands-on execution, you’ll translate market insights and field intelligence into impactful products that grow Renmoney’s offline lending portfolio. Key Responsibilities Product Strategy & Vision: Define and own the product roadmap for offline personal and self-employed loans, aligning with Renmoney’s goal of accessible finance. Identify market opportunities and competitive differentiators for under-banked segments, crafting a compelling strategy to drive portfolio growth. Customer-Centric Design: Act as the voice of the customer by conducting field research (interviews, focus groups, surveys) to understand borrower needs, especially for informal entrepreneurs. Collaborate with UX and operations teams to design intuitive, compliant loan products. Product Lifecycle Management: Lead the product development cycle from ideation to launch and optimization. Draft requirements, prioritize features, and drive Agile execution, iterating based on performance data and customer feedback. Cross-Functional Collaboration: Partner with Engineering, Credit/Risk, Operations, Marketing, and Finance to deliver scalable, compliant products. Align features with Nigeria’s regulatory requirements and Renmoney’s risk policies. Sales & Field Partnership: Work closely with sales and field teams to translate on-the-ground insights into product enhancements. Support customer acquisition and agent training to ensure product-market fit. Data-Driven Decisions: Define and track KPIs (e.g., loan approval rate, portfolio yield, repayment rates, customer acquisition cost). Use analytics to optimize products and report performance to stakeholders. Agile Execution: Drive Agile processes (sprint planning, stand-ups, retrospectives), manage the product backlog, and remove blockers. Balance strategic planning with hands-on sprint deliverables. Leadership & Mentorship: Mentor junior product managers and lead a product delivery squad, fostering collaboration, innovation, and accountability. Qualifications 5+ years of product management experience, with 3+ years in lending or financial services, ideally in offline or branch-based channels. Proven track record of delivering and scaling lending products in complex markets, preferably for under-banked segments (e.g., SMEs, micro-entrepreneurs). Bachelor’s degree in Business, Finance, Computer Science, or related field; MBA or advanced degree is a plus. Deep understanding of Nigeria’s credit ecosystem, offline lending landscape, and alternative credit data for informal borrowers. Expertise in Agile/Scrum methodologies, backlog management, and analytics tools (e.g., SQL, Excel). Strong analytical skills to break down complex problems and make data-driven decisions. Excellent communication and leadership to align cross-functional teams and influence without formal authority. Familiarity with sales/CRM platforms (e.g., Salesforce) to drive adoption. Passionate about financial inclusion, customer advocacy, and innovation. Proactive, detail-oriented, and thrives in a fast-paced fintech environment. Requirements A passionate and experienced product leader with a minimum of 5 years in financial services product management, ideally focused on lending products. A strategic thinker with a deep understanding of lending products, market dynamics, and regulatory requirements in the Nigerian financial landscape (MBA or advanced degree a plus). A data whiz with a knack for translating insights into actionable product strategies. A natural collaborator with excellent communication and interpersonal skills to build strong relationships across teams. A customer champion with a dedication to delivering exceptional loan experiences for both salaried workers and self-employed individuals. Adept in product management tools and software. Benefits Make an Impact: Drive affordable credit solutions that transform lives for under-banked Nigerians. Grow with Us: Join a dynamic fintech with opportunities to lead, innovate, and shape the future of lending. Collaborative Culture: Work with a passionate, diverse team that values your ideas and celebrates excellence. Innovate Boldly: Leverage data and technology to challenge the status quo in Nigeria’s financial services

Location: Ikoyi, Nigeria Strategy & Execution: Develop and implement efficient loan collection strategies tailored to a digital lending environment. Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior. Design and monitor automated workflows and digital touchpoints (e.g., SMS, email, app notifications) for collections. Team Management: Supervise and coach collections officers and agents to meet collections targets. Monitor team performance and provide regular feedback and training. Process Optimization: Leverage technology, including CRM tools, AI, and analytics platforms to track loan delinquencies and optimize collection efficiency. Collaborate with product, tech, and data teams to continuously refine collections processes. Customer Engagement: Handle escalated customer issues with professionalism and tact. Develop user-friendly repayment plans and negotiate settlements where appropriate. Reporting & Compliance: Maintain accurate records of interactions, payments, and commitments. Ensure compliance with regulatory requirements and internal policies. Provide regular reports and insights to management on portfolio performance, trends, and risks. Requirements Bachelor’s degree in Finance, Business Administration, Economics, or related field. Minimum 5 years of experience in collections or credit recovery, with at least 2 in a digital lending or fintech environment. Strong leadership and team management skills. Proficient in the use of digital collection tools, CRMs, and Excel/data analytics platforms. Excellent communication, negotiation, and customer service skills. Familiarity with local financial regulations and microfinance operations. Preferred Qualifications: Experience with loan management systems (LMS) and digital banking platforms. Certification in credit management or debt recovery. Excellent skills in Microsoft office Benefits You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Location: Riyadh, Saudi Arabia Müller's Solutions is currently seeking a Testing Freelancer to join our talented team on a flexible basis. In this role, you will leverage your expertise in software testing to ensure our applications meet the highest quality standards. This is an exciting opportunity for self-motivated professionals who thrive in dynamic environments and enjoy working with cutting-edge technologies. Key Responsibilities: Analyze and understand project specifications, including requirements for web portal functionality within the government social services domain. Design, develop, and execute comprehensive test cases covering technical systems, integration, functional testing, and UAT. Perform data migration testing to ensure accuracy and integrity during the transfer of legacy data into new systems. Conduct API connectivity testing to validate effective integration of government APIs, ensuring compliance with standards. Collaborate with development teams to identify and troubleshoot issues relate to systems integration. Collaborate with vendor teams for defect tracking and fixing to ensure timely resolution of issues. Collaborate with the government client quality assurance team to align testing processes and standards. Ensure thorough testing of all features, including authentication mechanisms user workflows, and service functionalities for the web. Document test results and provide detailed reports, identifying root causes and proposing actionable solutions for bugs or deficiencies. Work closely with stakeholders during UAT to verify that the application meets business requirements and user expectations. Ensure testing aligns with government IT standards and protocols and addresses potential data security concerns. Requirements Requirements: Professional Experience: At least 5 years of technical systems, integration, functional, and UAT testing, preferably in Middle Eastern markets. Domain Expertise: Demonstrated experience in government IT systems, social services applications, and government API integrations. Technical Skills: Proficiency in API testing tools, data migration validation techniques, and test management software. Test Case Creation: Expertise in developing detailed and effective test cases for complex systems, including test planning, preparing relevant data sets, liaising with development teams for correct setup and managing the test environment. Execution: Proven ability to execute test cases methodically and efficiently, ensuring high-quality results. Regional Experience: Strong understanding of Middle Eastern government workflows and cultural nuances. Language Skills: Arabic-speaking candidates will be considered a plus. Preferred Qualifications: Experience working with Middle Eastern government agencies or large-scale public-sector projects. Knowledge of security best practices and compliance standards for government IT systems. Certification in testing tools or methodologies, such as ISTQB.

Location: Riyadh, Saudi Arabia Müller's Solutions is currently seeking a Testing Freelancer to join our talented team on a flexible basis. In this role, you will leverage your expertise in software testing to ensure our applications meet the highest quality standards. This is an exciting opportunity for self-motivated professionals who thrive in dynamic environments and enjoy working with cutting-edge technologies. Key Responsibilities: Analyze and understand project specifications, including requirements for web portal functionality within the government social services domain. Design, develop, and execute comprehensive test cases covering technical systems, integration, functional testing, and UAT. Perform data migration testing to ensure accuracy and integrity during the transfer of legacy data into new systems. Conduct API connectivity testing to validate effective integration of government APIs, ensuring compliance with standards. Collaborate with development teams to identify and troubleshoot issues relate to systems integration. Collaborate with vendor teams for defect tracking and fixing to ensure timely resolution of issues. Collaborate with the government client quality assurance team to align testing processes and standards. Ensure thorough testing of all features, including authentication mechanisms user workflows, and service functionalities for the web. Document test results and provide detailed reports, identifying root causes and proposing actionable solutions for bugs or deficiencies. Work closely with stakeholders during UAT to verify that the application meets business requirements and user expectations. Ensure testing aligns with government IT standards and protocols and addresses potential data security concerns. Requirements Requirements: Professional Experience: At least 5 years of technical systems, integration, functional, and UAT testing, preferably in Middle Eastern markets. Domain Expertise: Demonstrated experience in government IT systems, social services applications, and government API integrations. Technical Skills: Proficiency in API testing tools, data migration validation techniques, and test management software. Test Case Creation: Expertise in developing detailed and effective test cases for complex systems, including test planning, preparing relevant data sets, liaising with development teams for correct setup and managing the test environment. Execution: Proven ability to execute test cases methodically and efficiently, ensuring high-quality results. Regional Experience: Strong understanding of Middle Eastern government workflows and cultural nuances. Language Skills: Arabic-speaking candidates will be considered a plus. Preferred Qualifications: Experience working with Middle Eastern government agencies or large-scale public-sector projects. Knowledge of security best practices and compliance standards for government IT systems. Certification in testing tools or methodologies, such as ISTQB.

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers’ objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the  appropriate level of focus for every customer, CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - a selection of high-potential customers All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers. Location: This role will be based remotely. What your day will look like Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention. Supporting customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch-points and activities. What we are looking for in you The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for: Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security,  migration, IoT. Excellent presentation skills with the ability to guide a conversation about complex software. Experience building and improving internal processes while maintaining timely delivery to customer-related projects. A true team player capable of interacting with all departments and at all levels, both internally and externally. Knowledge of agile methodologies. We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us! Additional skills that you might also bring Experience with Salesforce, Jira and CRMs is a big plus! What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group. You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development. The role entails Management of a professional support team, including skills development and performance management Operational control, shift scheduling, accountability for key performance indicators (KPIs) Ensures that all customer cases are responded to within the SLA, and in a professional manner Act as the customer escalation contact, and ensure that such escalations are addressed appropriately Accountability for customer satisfaction Contribution to the support knowledge base Continuous improvement to the team's processes and support service delivery Hire, develop and train support team to match business requirements Work with the leadership team to drive growth and transformation initiatives What are we looking for in you Extensive CLI experience with Linux at a technical level (Support, Development, Implementation) Leadership experience, and preferably team management experience Confidence under pressure, with proven track record of high customer focus Preferably fluent in two languages, English being primary one Excellent communication skills (verbal and written) Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies Proven track record of contributing to Open Source projects Software development experience Experience in working in support organizations Hands on experience with Canonical's products What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote