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Location: Remote, US Role Overview Encoura is seeking a Senior Product Manager to lead the product strategy, roadmap, and business outcomes for our One Stop and Help Desk offerings. These solutions enable colleges and universities to deliver accessible, responsive support to students, faculty, and staff across voice, chat, and digital channels. This role owns the evolution of a differentiated, scalable service experience—combining contact center operations, Amazon Connect (AWS Connect), AI-powered voice and chat assistants, intelligent self-service, and seamless human-agent support. You will translate institutional needs, operational insights, and emerging technology into a prioritized portfolio strategy, aligning engineering, service delivery, client-facing teams, and executive stakeholders around measurable improvements in customer experience, operational performance, and growth. A Day in the Life Own and communicate the One Stop and Help Desk product vision, strategy, multi-quarter roadmap, and prioritized backlog, balancing client needs, competitive differentiation, commercial opportunities, technical investment, and operational efficiency Set product direction for Amazon Connect-based omnichannel experiences, including IVR, intelligent routing, queue management, agent desktop/workflows, integrations, reporting, workforce management, and quality assurance; partner with engineering on architectural tradeoffs and scalability Lead the strategy and delivery of conversational AI across voice and chat—including virtual agents, knowledge-grounded answers, automated resolutions, intent recognition, escalation to human agents, and conversation analytics—with explicit quality, safety, and performance measure Conduct market and customer discovery with higher education institutions, frontline agents, service operations, implementation, sales, and client success; map end-to-end service journeys and translate unmet needs into differentiated product opportunities Define business cases, success metrics, and performance targets; own product-level accountability for CSAT, NPS, customer effort, digital containment, AHT, FCR, self-service adoption, call abandonment, agent productivity, and SLA performance, in partnership with operating teams Use contact center analytics, speech analytics, conversational intelligence, financial/operational data, and competitive intelligence to evaluate opportunities, prioritize investments, monitor AI accuracy and escalation effectiveness, and drive continuous improvement Lead discovery through launch and adoption: define outcomes and requirements, guide UX and technical decisions, make scope and priority tradeoffs, ensure release readiness, and equip go-to-market, implementation, and service teams with positioning and enablement Influence senior stakeholders and cross-functional teams without direct authority; proactively manage dependencies, delivery risks, vendor/platform relationships, and roadmap decisions while mentoring less-experienced product colleagues as appropriate Role Progression Within 1 month, you'll: Assess the One Stop and Help Desk business, customer segments, economics, service workflows, current roadmap, Amazon Connect architecture, AI capabilities, partner dependencies, and operational scorecard; establish relationships with key leaders and identify immediate risks and opportunities. Within 3 months, you'll: Present a clear portfolio assessment, prioritized multi-quarter roadmap, and measurable outcome framework; align product, engineering, operations, and commercial leaders on strategic priorities, AI automation opportunities, and delivery tradeoffs; lead an initial high-value initiative. Within 6 months, you'll: Be accountable for execution and demonstrated progress against agreed product KPIs; deliver and measure a material portfolio enhancement, advance the voice/chat AI and self-service strategy, and establish a repeatable process for customer discovery, roadmap governance, and post-launch optimization. About You Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience Typically 5+ years of relevant experience, including significant ownership of SaaS or technology product strategy and delivery; prior experience with contact center platforms, customer service technology, or managed service-enabled products strongly preferred Deep understanding of contact center operations and service delivery, including omnichannel engagement, IVR, routing and queues, workforce management (WFM), quality assurance (QA), service-level agreements (SLAs), and reporting/analytics Hands-on product experience with Amazon Connect (AWS Connect) or a comparable cloud contact center platform; able to make informed decisions about platform capabilities, integrations, vendor dependencies, architectural constraints, and total cost of ownership Demonstrated experience launching or scaling conversational AI, chatbots, voice assistants, or automated self-service; understands knowledge management, speech analytics, conversational intelligence, agent handoffs, AI evaluation, and responsible deployment Proven ability to define and improve measurable product and operational outcomes, including CSAT, NPS, customer effort, containment, AHT, FCR, self-service adoption, abandonment, agent productivity, and service quality Strong product leadership skills in discovery, market assessment, strategy, business cases, roadmap prioritization, agile execution, stakeholder influence, and written and executive-level communication; comfortable using Jira, Confluence, and analytics tools Sound commercial and technical judgment; able to work independently through ambiguity, challenge assumptions constructively, negotiate tradeoffs, and align diverse teams around outcomes rather than feature requests Experience in higher education or EdTech is a plus; commitment to improving the student support experience and using AI to augment—not simply replace—effective human service Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ The annual base salary range for this exempt position is $160,000 - $175,000 and reflects the midpoint through maximum of the established range for this role . Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. About  Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice . To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Location: Spain Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE Field marketing is at the heart of how we build demand, foster community, deepen customer relationships, and accelerate growth. We are looking for a highly motivated, self-starter Field Marketing Manager to build the engine that fills the funnel for our Southern Europe GTM team, focused on two to three priority industries: healthcare, financial services, telco, and retail and e-commerce. Your expertise in industry-led field marketing strategy, regional program execution, and GTM partnership will be pivotal in creating the moments that bring enterprise buyers to the table, from executive dinners and roadshows to industry conferences, roundtables, and account-based programs aimed at named buying committees. Collaborating closely with the Southern European GTM team and the broader marketing team, you will own every stage of the field motion, from territory and account strategy through budgeting, on-site execution, and post-program pipeline attribution. ElevenAgents is being evaluated today by customer experience and contact center leaders at the largest health systems, banks, carriers, and retailers in Southern Europe. Your ability to think like a marketer, act like a salesperson, and run multiple industry programs at once will ensure we get in front of them first. WHAT YOU’LL DO - Build the engine that fills the funnel for your industries, a repeatable program mix that creates net new pipeline quarter over quarter - Develop and execute the Southern Europe field plan for two to three industries, from territory and account strategy through budget, execution, and attribution - Partner with Enterprise and Strategic account executives on named account lists. Agree the targets, fill the room, drive the follow-up. - Design the program mix: executive dinners, industry conferences, roadshows, roundtables, customer advisory sessions, and 1:few account-based plays - Create the vertical narrative with Product Marketing. Invite copy, talk tracks, and follow-up sequences that speak to a healthcare, banking, telco, or retail buyer, not a generic one. - Manage event budgets and timelines, and report pipeline created and cost per opportunity, program by program - Analyze program performance in Salesforce and Dream Data and give an honest read on what worked. Recommend what to scale and what to retire. - Follow up with participants in collaboration with the GTM and growth teams - Work with Paid Media and Demand Generation to amplify field programs before and after they run - Own end to end execution, with support from the Southern Europe events team on venue, vendors, logistics, and on-site delivery REQUIREMENTS We are more focused on hiring for potential than past experience, but the person who thrives here will bring most of the following. - 7+ years in B2B field, industry, or regional marketing, with a demonstrated track record of building programs that directly influenced pipeline and closed revenue - Deep experience marketing into at least two of: healthcare, financial services, telco, retail and e-commerce - Track record reaching enterprise buying committees on six and seven figure deals - Fluency in Salesforce and marketing attribution. You can defend your numbers in a pipeline review. - A peer relationship with GTM. You have pushed back on an account executive and been right. - Comfortable running an executive dinner, speaking at events, and partnering with C-level stakeholders inside and outside the company - Sharp judgment on what to cut. Budget and calendar discipline under tight deadlines. - Willing to travel roughly a third of the time across Southern Europe - Transparent and unafraid to challenge, ask questions, or call out obstacles - An AI-first working style, and a passion for ElevenLabs technology - Bias toward shipping #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Remote Workplace: remote About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers. The Opportunity Every patient who receives a medical bill has questions: what is this charge, will my insurance cover it, can I pay it in parts, why is it different from last time. How those questions get answered decides whether the patient pays, calls back, or gives up. Collectly's AI agent, Billie, answers those questions today across chat, SMS, and voice for hundreds of medical practices nationwide. We are looking for a Product Manager to own the patient experience around it: what Billie handles, how she interacts with clinic staff, how we reach patients proactively, and how we prove to our customers that it works. This is a hands-on product ownership role at a small, fast-moving product team. Some of the work is taking a product area from 1 to 10, where the problem is still being discovered with customers. Some of it is taking an area from 10 to 100, where something that works for one customer has to work for every customer without being rebuilt each time. You will work directly with founders, customers, engineering, data, and the implementation teams, and you will see what you decide in production within weeks. Key Responsibilities - Lead product discovery with customers — billing leaders, support managers, front-desk staff — and turn what you learn into a prioritized roadmap for patient experience. - Own the patient experience end to end: define the set of patient situations that decide whether the experience is good — the questions patients ask, the hand-offs to staff, the dead ends — and work with engineering to make the product handle each one well. - Design proactive patient outreach — who is contacted, on which channel, when, with what message — and measure the effect on patient satisfaction and on revenue collected. - Define and own the metrics for the patient-facing product — escalation rate, self-service rate, patient satisfaction, payment outcomes — and use them to decide what gets built next. - Analyze product performance directly: query the data warehouse, read real patient conversations, find where the agent falls short and why. - Prototype with AI tools before specifying: build the mock, the script, or the analysis that settles the question. - Partner with engineering on agent behavior, prompts, EHR and practice-management integrations, and where human-in-the-loop belongs. - Scale what works across the customer base: turn one-off configurations into features every practice gets, instead of rebuilding per customer. - Lead technical customer projects: launch new customers and new capabilities with implementation and customer success, and own the first weeks after go-live. - Keep the customer-facing material current for pre-service and patient support: case studies with real numbers, working demos, and sales playbooks. What Success Looks Like Within the first 6 months, you will: - Define a set of cases that determine a great patient experience and work with engineering teams to optimize the product to fit those cases - Design proactive patient outreach flows and evaluate how they impact patient satisfaction and patient revenue - Decide how to increase resolution rates for Collectly patient support and which products to build to resolve those requests - Update case studies, demos and sales playbooks for Collectly pre-service and patient support products Qualifications Required - Experience in US healthcare (must-have!): RCM, eligibility, claims, payments, payer-provider workflows - 3+ years of product management experience in technical B2B products, with full ownership of what gets built and why - A track record of quantified business outcomes: revenue, cost reduction, conversion, automation rate, or efficiency - Direct customer-facing experience with B2B customers; enterprise experience preferred - Experience launching new products, not only features within existing ones - Hands-on with AI tools: able to build prototypes and run analyses with Claude or similar - Strong analytical skills; comfortable writing code and SQL with AI while doing your own analysis - Ability to fly to San Francisco for an onsite interview with the team (at our costs) Core Competencies - Customer discovery - Product ownership and decision-making - Data-driven decision making - Analytical depth and curiosity - Leading technical customer projects - Hands-on mindset Preferred - A previous role in engineering, data science, or analytics - Startup or small-product-team background; founder or early-stage experience - Experience working on AI/ML products Why You’ll Love It Here Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. Equity Opportunities: Share in our success with stock options - your hard work will drive our growth. Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. Student Loan Support: We help lighten the load with contributions toward your student loans. Compensation Range: 160-210k/year Collectly is a tech-enabled patient billing platform that works as an add-on for your EHR/PM. Collectly accelerates and increases patient cash flow, streamlines post-service billing operations, and provides the best patient experience that works for all demographics. Please, see a short video about us

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Staff Content Developer, you will help customers get more value from 1Password by creating content that supports product usage, adoption, retention, and expansion. You will join the Customer Content team and report to the Manager, Customer Content. This is a hands-on role that works across Product Marketing, Product, Customer Success, Customer Support, Lifecycle Marketing, Enablement, and other teams. You will bring strong content judgment, an understanding of customer needs, and a practical approach to improving how content is created, maintained, and optimized. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. What we're looking for: - 5+ years of experience in B2B SaaS content marketing, customer marketing, or a related field. - Ability to translate complex products, workflows, and technical concepts into clear, actionable content for technical audiences across programs, formats, and stages of the customer journey. - Strong organizational and project management skills, with the ability to manage competing priorities and changing requirements. - A self-directed, adaptable approach to work, with the judgment to make progress independently and the openness to incorporate feedback. - Experience with content management systems, analytics tools, collaboration platforms, or AI-assisted content workflows is helpful, but not required. - Strong editorial judgment and attention to accuracy, structure, accessibility, voice, and detail. - Experience managing content through its full lifecycle, including development reviews, repurposing, optimization, and retirement. - Experience using qualitative and quantitative inputs to evaluate content and guide improvements. - A history of creating practical processes, templates, or systems that improve the quality and efficiency of content work. What you can expect: - Develop customer-facing content from brief to final delivery, including research, outlining, drafting, editing, review coordination, and publishing. - Create content for lifecycle programs, enablement, multimedia, and other customer-facing channels. - Make complex product capabilities, workflows, and technical concepts clear, relevant, and actionable. - Adapt messaging, structure, tone, and format for different audiences, use cases, and stages of the customer journey. - Work with subject matter experts and cross-functional partners to gather information, resolve questions, and incorporate feedback. - Keep content accurate and useful as products, policies, customer needs, and program priorities change. - Create reusable templates, content modules, editorial guidance, and workflows that make production and maintenance more efficient. - Use customer feedback, support themes, search behavior, product usage signals, and performance data to recommend and make improvements. - Track and interpret content performance, then apply learnings to future work. - Manage multiple projects, timelines, reviews, and stakeholders while maintaining a high standard of quality. - Use AI and other tools responsibly to support research, drafting, production, maintenance, and optimization. - Share observations and recommendations that help the Customer Content team improve its plans and priorities. USA-based roles only: The annual base salary for this role is between $110,000 USD and $160,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $111,000 CAD and $161,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: New York City, New York Workplace: remote About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.       The Opportunity We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients. Key Responsibilities This role will be measured by GRR, NRR, and CSAT. Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value Identify expansion opportunities within existing accounts, driving upsell and cross-sell Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space What Success Looks Like Within the first 90 days: Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities Shadow QBRs and customer escalations to understand existing processes and customer expectations Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential Over two quarters, success includes: Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation Achieve a net revenue retention (NRR) target of 120%+ across managed accounts Drive measurable product adoption improvements across the portfolio, tracked via usage metrics Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team Develop at least 1–2 customer case studies or references from your book of business Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes Required Qualifications 8+ years experience in a customer success role at a SaaS company Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships Strong understanding of customer success principles and methodologies Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation Demonstrated ability to manage multiple projects and priorities simultaneously Analytical mindset with the ability to interpret data and trends to drive strategic recommendations Experience working cross-functionally with sales, product, and support teams Proficiency in CRM software and other relevant tools Located in the San Francisco Bay Area Alignment with Collectly's GTM Values: We are owners - we have humility and put the team first. We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally. We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact. We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm. Preferred Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite) Maintains high executive engagement and serves as a strategic advisor, not just a support contact Proactively identifies and develops internal champions Connects product value to measurable business outcomes. Drives renewals with minimal risk through proactive health monitoring Identifies expansion and upsell opportunities naturally within the relationship If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today! Why You'll Love It Here Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. Equity Opportunities: Share in our success with stock options - your hard work will drive our growth. Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. Student Loan Support: We help lighten the load with contributions toward your student loans. Compensation Range: $160,000 - $180,000 per year

Location: San Francisco, California Workplace: hybrid About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.       The Opportunity We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients. Key Responsibilities This role will be measured by GRR, NRR, and CSAT. Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value Identify expansion opportunities within existing accounts, driving upsell and cross-sell Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space What Success Looks Like Within the first 90 days: Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities Shadow QBRs and customer escalations to understand existing processes and customer expectations Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential Over two quarters, success includes: Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation Achieve a net revenue retention (NRR) target of 120%+ across managed accounts Drive measurable product adoption improvements across the portfolio, tracked via usage metrics Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team Develop at least 1–2 customer case studies or references from your book of business Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes Required Qualifications 8+ years experience in a customer success role at a SaaS company Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships Strong understanding of customer success principles and methodologies Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation Demonstrated ability to manage multiple projects and priorities simultaneously Analytical mindset with the ability to interpret data and trends to drive strategic recommendations Experience working cross-functionally with sales, product, and support teams Proficiency in CRM software and other relevant tools Located in the San Francisco Bay Area Alignment with Collectly's GTM Values: We are owners - we have humility and put the team first. We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally. We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact. We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm. Preferred Preferred 8+ total years of experience in a retention based client-facing role 3+ years working with or alongside Revenue Cycle Management (RCM) teams, billing departments, or healthcare finance stakeholders Experience in healthcare SaaS, health tech, or digital health companies Familiarity with RCM workflows — claims processing, denial management, coding, reimbursement cycles, prior authorization, etc. Understanding of key healthcare stakeholders: CFOs, Revenue Cycle Directors, Billing Managers, Practice Administrators Core Competencies Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite) Maintains high executive engagement and serves as a strategic advisor, not just a support contact Proactively identifies and develops internal champions Connects product value to measurable business outcomes. Drives renewals with minimal risk through proactive health monitoring Identifies expansion and upsell opportunities naturally within the relationship If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today! Why You'll Love It Here Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. Equity Opportunities: Share in our success with stock options - your hard work will drive our growth. Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. Student Loan Support: We help lighten the load with contributions toward your student loans. Compensation Range: $160,000 - $180,000 per year

Location: United Kingdom; Dublin; London Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE ElevenAgents is our platform for building and running conversational AI agents at scale. As our first Application Security Engineer embedded in the Agents team, you’ll make the secure way the easy way. You’ll build the security tooling and reusable primitives that let engineers ship securely by default. This is a builder role. Expect to spend about 70% of your time building tools and internal systems, and the rest working with engineers, staying in sync with Core Security, and doing security research. More than half of the work is greenfield and most of it starts with you, you’ll spot the problems worth solving and own each solution from idea to production. You will: - Build security primitives that are easy for engineers to adopt, starting from what you find when you audit the Agents codebase - Review new product work for security and feed what you learn back into shared tooling - Lead the major security improvements to the Agents platform, working closely with Core Security - Make sure Agents platform uses authn and authz controls correctly and building the guardrails that keep the platform from compromising on security best practices - Set the security bar for the Agents platform and make meeting it the easy path for product engineers - Work with engineers daily to help them ship fast and safely REQUIREMENTS - 5+ years in application security engineering at scale, covering secure design, vulnerability management and security tooling - Strong software engineering skills: you have built and shipped products end to end, in production-quality code - Fluency in Python, our main language. Golang or another language is fine if you can pick up Python quickly - Hands-on experience with authentication and authorization. Experience securing cross-service communication is a bonus - Experience with large-scale, customer-facing backend systems and enterprise-grade security - Clear communication and a real enjoyment of working with developers - A track record of owning delivery end to end Bonus: - Security for AI and LLM applications - Cloud-native experience (AWS or GCP, Kubernetes, Terraform, IAM, networking, Linux internals) - Experience in regulated environments (SOC 2, ISO 27001, PCI, HIPAA) - Not required: Compliance certifications, incident response experience, a traditional security background, or prior domain knowledge. We care about what you have built and shipped, and open source work or conference talks are welcome evidence of that. LOCATION This role is remote and can be executed globally. However, to facilitate working with the Security Team, we prefer candidates based in GMT to GMT+3 or UK. If you prefer, you can work from our offices in Dublin, London or Warsaw We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Remote (Canada) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We are seeking a talented and motivated full-time Product Manager, Aperture to help shape the product strategy for Tailscale's AI gateway. Aperture gives organizations visibility and control over how their teams use AI. It routes and secures LLM traffic through Tailscale's identity layer instead of distributing API keys, so security and platform teams can see who's using which models, enforce usage policy, and eliminate key sprawl. You'll be the first dedicated PM on this team, working directly with our co-founder and working alongside a small, AI-native engineering team to take Aperture from its current early-stage footing into a core part of how Tailscale's customers adopt AI safely. This is a foundational role: you'll bring product rigor and customer focus to a team that's moved fast and proven real demand, and you'll have outsized influence over what Aperture becomes as it matures. Key Responsibilities Shape Aperture's product roadmap, in close partnership with our co-founder, Engineering Manager and the engineering team, translating a fast-moving, still-forming product area into clear priorities. Work directly with reference/design-partner customers to translate their AI governance and security needs into concrete product requirements. Partner with engineering to balance rapid prototyping with the production rigor required for an AI product customers depend on during their daily work. Represent Aperture externally — to customers, partners, and the community — as a credible voice on AI governance and enterprise AI adoption. Track and report on adoption, usage, and the metrics that matter for a product still establishing product-market fit. Partner with GTM and Customer Success as Aperture moves toward defined pricing and a repeatable sales motion. What We Are Looking For 3-5 years of product management experience (can include experience in other technical customer facing roles, e.g. SE or FDE), including meaningful time in an early-stage or 0-to-1 product context Comfort with ambiguity and fast, shifting priorities — this is a small team still defining its own scope. Experience building products for technical buyers (IT, security, or platform teams), since Aperture's customers are CISOs, platform engineers, and IT admins. Strong technical fluency — able to work credibly with engineers building in Go and go deep on identity, security, and AI-agent workflows. Excellent written and verbal communication, including the ability to represent the product externally. Nice to Have Prior product experience in AI/LLM infrastructure, developer tools, or identity/security products. Familiarity with the AI gateway landscape (e.g., LiteLLM, Portkey, Kong AI Gateway, Cloudflare AI Gateway) and how Aperture's identity-based approach differs. Experience partnering with GTM to bring a nascent product category to a defined pricing and sales motion. Public technical writing, conference talks, or community engagement. Hands-on experience with Tailscale, at work or at home. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. CAN Pay Range $209,040 — $296,140 CAD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: Remote Workplace: Remote ABOUT THE ROLE Wistia helps businesses grow with video, from hosting and a player built for marketing to analytics, webinars, and AI tools that make video easier to create and share. We're hiring a Staff Product Design Lead for Hosting, Wistia's core product. Whether a video is uploaded, recorded in a webinar, or made with our AI creation tools, it's hosted in Wistia for everything that comes after. The hosting team oversees these interconnected customer needs from end-to-end: - Organize their library, so the right video is easy to find, manage, and control access to - Publish it through our player, embeds, and pages that bring video to their websites and audiences - Analyze how it performs, so they know what's working and what to do next Nearly every Wistia customer relies on Hosting. As we expand into webinars, video creation, and agentic workflows, it remains the foundation of our Video Platform. You'll be the design lead for Hosting and report to our VP of Product Design, working closely with Hosting's product and engineering leads to set strategy and decide what we build. You'll also stay hands-on, owning key projects yourself and contributing directly in code alongside your engineering partners on a small, senior, AI-native team. This is a leading individual contributor role with a high degree of autonomy and strategic influence. WHAT YOU'LL DO - Own the design work, end-to-end. Take ambiguous, high-impact problems from discovery to launch, hand in hand with your engineering partners. You'll prototype with whatever tools work best (lately, Claude Design and Wistia’s own internal Agent), create high-fidelity polish where needed whether in design assets or in code, and contribute changes directly (like front-end polish, quality fixes, and smaller features) with our in-house AI agent, Claude Code, or Cursor. - Lead design visions for Hosting. With your product and engineering leads, pick the customer problems and strategic bets worth exploring, then lead the work that makes possible futures tangible, from next-trimester ideas to multi-year north stars (like how organizing, publishing, and analyzing come together as one experience). Visions are one of the ways we stay ambitious, connect work that would otherwise ship as separate features, and decide what's worth pursuing (and what isn't). - Help shape Hosting's strategy. Our pillar leads drive product strategy, drawing on company themes, customer feedback, and market insight. You'll be a key voice in it, bringing design visions, research, and a deep understanding of how customers use Hosting, then help turn priorities into a roadmap that ships customer value quickly. - Raise the quality bar. Champion accessibility, performance, and consistency with our design system across the surfaces customers use most. - Help the team work at its best. Spot what's slowing us down, improve how design and engineering collaborate, and help your partners make the case for the people and resources Hosting needs. WHAT YOU'LL BRING - 8+ years of product design experience, ideally with experience on B2B or SaaS products - A portfolio that shows you leading design across a whole product area, including evolving established products customers already depend on. - Experience as a design lead alongside product and engineering partners: shaping strategy and goals, making tradeoffs, and influencing well beyond your own projects - Strong systems thinking, so you can break large, tangled problems into clear, shippable steps - Hands-on experience building with AI coding tools (Claude Code, Cursor, or similar), and comfort or openness to working in a codebase with branches, pull requests, and code review. - Comfort with data: you define success metrics, use them to make decisions, and design data-rich interfaces people actually understand - Excellent interaction and visual craft, and clear written communication NICE TO HAVE - Experience with video hosting, media, or digital asset management products - Design system or other frontend contributions in code - Analytics or data visualization products - Experience with overseeing multiple project or product areas simultaneously IS THIS ROLE FOR YOU? You'll probably love it here if: - You want real ownership of the product at the foundation of Wistia, and influence over choosing which problems to solve, not just defining the solutions. - You enjoy leading both the big picture and the details of your craft/hands-on work. - You're excited to design and adapt with AI tools in your primary toolkit workflow (Claude Design, coding agents), and for a product where people and AI agents work side by side. - You’re excited to use fresh eyes and intellect to make a well-loved, established product continue to feel fresh and helpful. It might not be the right fit if: - You're looking to manage people, or to step away from hands-on design - You prefer lots of design support around you day-to-day (our product teams are small and senior, so you'll often be the only designer in the room). - You haven't helped translate your designs in code yet and aren't keen to start. COMPENSATION, BENEFITS, AND LOCATION At Wistia, we are building the leading video platform for small and medium B2B businesses, and we know that starts with our team. We support, challenge, and celebrate one another, and we invest deeply in connection. Why? Because strong relationships drive better outcomes, and because work is more meaningful when we genuinely care about the people we do it with. We care a lot, so our benefits are actually benefits, not just the fun stuff like swag and snacks in the office (though we have lots of those too!). We know the biggest investment we can make is in our employees, so we provide: - A competitive compensation package that includes employee stock options - 401k with 3% company contribution, regardless of whether you contribute (Roth 401k available) - Fully paid healthcare, dental, and vision insurance premiums (family plans included) - Pre-tax FSA and Dependent Care Account - 16 weeks of paid parental leave - Flexible Time Off. Everyone should get out of their office to recharge and reboot. - Annual professional development stipend (courses, conferences, and more) - New hire bonus to enhance your home office setup - Pet insurance discount - Fully remote, work from anywhere in the contiguous United States Wistia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location: Remote (United States) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We are seeking a talented and motivated full-time Product Manager, Aperture to help shape the product strategy for Tailscale's AI gateway. Aperture gives organizations visibility and control over how their teams use AI. It routes and secures LLM traffic through Tailscale's identity layer instead of distributing API keys, so security and platform teams can see who's using which models, enforce usage policy, and eliminate key sprawl. You'll be the first dedicated PM on this team, working directly with our co-founder and working alongside a small, AI-native engineering team to take Aperture from its current early-stage footing into a core part of how Tailscale's customers adopt AI safely. This is a foundational role: you'll bring product rigor and customer focus to a team that's moved fast and proven real demand, and you'll have outsized influence over what Aperture becomes as it matures. Key Responsibilities Shape Aperture's product roadmap, in close partnership with our co-founder, Engineering Manager and the engineering team, translating a fast-moving, still-forming product area into clear priorities. Work directly with reference/design-partner customers to translate their AI governance and security needs into concrete product requirements. Partner with engineering to balance rapid prototyping with the production rigor required for an AI product customers depend on during their daily work. Represent Aperture externally — to customers, partners, and the community — as a credible voice on AI governance and enterprise AI adoption. Track and report on adoption, usage, and the metrics that matter for a product still establishing product-market fit. Partner with GTM and Customer Success as Aperture moves toward defined pricing and a repeatable sales motion. What We Are Looking For 3-5 years of product management experience (can include experience in other technical customer facing roles, e.g. SE or FDE), including meaningful time in an early-stage or 0-to-1 product context Comfort with ambiguity and fast, shifting priorities — this is a small team still defining its own scope. Experience building products for technical buyers (IT, security, or platform teams), since Aperture's customers are CISOs, platform engineers, and IT admins. Strong technical fluency — able to work credibly with engineers building in Go and go deep on identity, security, and AI-agent workflows. Excellent written and verbal communication, including the ability to represent the product externally. Nice to Have Prior product experience in AI/LLM infrastructure, developer tools, or identity/security products. Familiarity with the AI gateway landscape (e.g., LiteLLM, Portkey, Kong AI Gateway, Cloudflare AI Gateway) and how Aperture's identity-based approach differs. Experience partnering with GTM to bring a nascent product category to a defined pricing and sales motion. Public technical writing, conference talks, or community engagement. Hands-on experience with Tailscale, at work or at home. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. US Pay Range $156,000 — $221,000 USD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: Amsterdam ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Defense Success Manager, you own what happens to our most strategic defense and sovereign accounts after the build: you make deployed AI stick in real workflows — often in restricted or disconnected environments — keep production commitments healthy, defend renewals, and source the expansion signals that Sales closes. Mistral's Solutions teams (Deployment Strategists and Forward Deployed Engineers) co-create high-value AI use cases with customers in these environments. Your job is to make those investments successful beyond delivery — adopting what has been built, operating it with confidence, demonstrating its impact, and scaling value across the institution. You will work with mission owners, program stakeholders, end users, security and IT teams, and across Mistral with Solutions, Product, Engineering and Support. This is not a high-volume, ticket-queue customer success role. Portfolios are small and deep — typically one or two flagship accounts plus a small number of adjacent programs. It calls for a strategic account mindset, the technical judgment to navigate complex and constrained deployment environments, and the energy to build the customer success function as Mistral grows. Travel to customer sites, including secure facilities, is a regular part of the job. You will join on one of two tracks (and can move between them): - Adoption track — embedded in flagship programs while Solutions is still delivering. You own the adoption and change-management motion around the build: user waves, enablement, champions, training programs, and the evidence that proves value is landing. - Operational track — you take accounts through a structured handover once Solutions completes delivery, and own the run phase end-to-end: operational health, value realization, renewals, and expansion signals. In both tracks you operate in close partnership with Solutions: they deliver and hand over; you own post-handover; they re-engage on expansion signals. Occasionally, account teams will also pull you into late-stage pre-sales — authoring the customer training and scale-up plan that gives a buyer confidence in the rollout. WHAT YOU WILL DO OWN THE CUSTOMER SUCCESS AND VALUE PLAN - Build a clear view of each account's objectives, stakeholders, deployed use cases, commitments and risks. Translate it into a shared success plan with owners, milestones and measurable outcomes. - Establish a practical operating cadence with customer sponsors, business owners, IT and delivery teams. Lead success reviews that make progress, risks, decisions and next steps clear. - Define a baseline and track the outcomes that matter for each use case: adoption and usage against entitled seats, customer satisfaction, operational health and business impact. Turn the evidence into a clear value narrative. MAKE DEPLOYMENT REALITIES PART OF THE SUCCESS PLAN - Understand how each customer's deployment model — on-premises, VPC or serverless — affects the products and use cases they can access, operate and scale. Validate the specifics with the technical teams rather than assuming feature parity or identical operating models. - Identify the practical implications of deployment choices: security and data requirements, access and integrations, release and upgrade cadence, available features, capacity, observability and support processes. Explain the trade-offs clearly to customer and Mistral stakeholders. - Translate those constraints into an actionable adoption plan: align enablement and release communications with the version the customer actually runs, account for security approvals and upgrade windows, and agree how to measure usage when telemetry is limited. - Spot risks early, qualify their impact on adoption, renewal or value, and coordinate the right Solutions, Product, Engineering or Support owners to resolve them. Set clear expectations without making unvalidated technical or roadmap commitments. DRIVE ADOPTION, AUTONOMY AND SUSTAINED VALUE - Help customer teams move from a delivered use case to regular, effective use. Identify the users, workflows and change-management needs that determine whether it sticks. - Coordinate onboarding, training, product updates and hands-on enablement with the right Mistral and customer teams. Develop customer champions and train-the-trainer motions so adoption scales beyond direct Mistral involvement. - Prepare the transition from delivery to run: clarify operational ownership, support and escalation paths, and the resources users need to succeed independently. - Monitor adoption and customer health, investigate where usage or value is falling short, and lead a coordinated plan to address the causes. DEFEND AND GROW THE COMMERCIAL RELATIONSHIP - Own the renewal motion for your accounts: know every renewal date, the auto vs non-auto renewal terms, and the risk story behind each one. Run the renewal play early — no surprises at renewal time. - Track and improve account NRR. Identify new use cases, teams and expansion opportunities, and share them with the account team grounded in demonstrated value. - Lead business reviews with the account team: value delivered, risks owned, decisions needed, roadmap asks. BRING THE CUSTOMER VOICE INTO MISTRAL - Gather and qualify feedback from users, technical teams and sponsors. Distinguish enablement needs from product gaps, deployment constraints and support issues, and route each to the right owner. - Track important requests and communicate progress and limitations back to the customer, while Product and Engineering retain ownership of product and technical decisions. BUILD THE COMPANY AS WELL AS THE ACCOUNT - Create the playbooks, success plans, handover practices and measurement approaches that are missing. Test them with customers, improve them, and make them reusable across accounts. - Bring structure to ambiguity: identify what needs to happen, make a plan, mobilize the right people and follow through — without waiting for a perfect process or detailed instructions. - Roughly a fifth of your time is protected, rotating build time for exactly this work; it is part of the job, not extra to it. WHAT WE'RE LOOKING FOR - 5+ years of experience owning outcomes for enterprise or institutional customers of technical products or deployed solutions — adoption and commercial outcomes (retention, renewal, expansion), not relationship management or activity reporting. - Strong technical fluency in secure enterprise deployment models. You can identify what a deployment type (on-premise, disconnected, air-gapped) means for available features, telemetry, upgrades and accreditation, and you validate specifics with technical teams instead of assuming parity. - Ability to engage credibly with architects, engineers, IT and security stakeholders, while translating technical trade-offs into clear implications for mission owners and executives. You know when to bring in a deeper technical expert. - Comfort operating under security, compliance and confidentiality constraints, including restricted or classified environments and strict information-handling rules. - Strong ownership and builder energy. You have created structure or improved a process in an ambiguous, fast-moving environment and are motivated to build a company, not wait for clear directions. - Excellent communication, stakeholder management and execution skills. You align teams without formal authority, surface risks early and drive decisions through to completion - Analytical and commercially minded: you can define meaningful success metrics with imperfect data, assess customer health, and are comfortable carrying renewal and NRR accountability. NICE TO HAVE - Experience serving defense, public sector or critical infrastructure customers, including sovereign or classified programs. - Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments. - Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation. - Familiarity with public procurement, framework agreements and multi-year option structures. SECURITY & COMPLIANCE CRITERIA - Eligibility: must hold citizenship in the target territory (France for now). - Clearable: must meet all local requirements for high-level security clearance (e.g. no criminal record, fulfillment of national service obligations). WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Мы ищем SMM-специалиста, который возьмёт на себя креатив, ведение и развитие наших социальных сетей, а также будет генерировать маркетинговые идеи и воплощать их в жизнь. Чем предстоит заниматься: 1.

Bitpanda is looking for a Social Media Lead to set the social strategy for X Instagram and TikTok and lead the Social team and interim agency while building an in-house team.

Location: Remote - Worldwide Workplace: Remote Remote (EU or US time zones) | Full-time | Reports to the CEO   ABOUT WHIPPY Whippy is the AI native platform for business communication: AI Voice Agents, AI Recruiting, messaging, VoIP, deep integrations, and our own workflow engine in one system. Our customers do not buy software that helps their employees do the work. They buy AI that does the work.   Our deepest market is staffing and HR, where we are the category leader, and new verticals are already opening behind it. We are bootstrapped and profitable, with named, public case studies showing customers saving $1M+ per year.   THE ROLE We are growing the design team and hiring a Product Designer to own end-to-end product design across Whippy's web dashboard and our React Native mobile app.   You will design the workflows customers use every day: inbox, campaigns, AI agents, in-app calling and VoIP, channel and phone-number setup including 10DLC onboarding, contacts and data, settings and billing. You will also extend and maintain the Whippy design system in Figma, keep it in sync with code and Storybook, and work daily with about 15 frontend and full-stack engineers and the PM.   This is a high-ownership role. You will join customer calls, work with customer success to validate designs for SMB and mid-market teams, and plan large redesigns as staged, testable rollouts.   WHAT YOU'LL DO - Own end-to-end product design across the web dashboard and the React Native mobile app, from discovery through polished, shippable specs - Design complex communication workflows across inbox, campaigns, AI agents, in-app calling and VoIP, channel and phone-number setup including 10DLC onboarding, contacts and data, settings and billing - Extend and maintain the Whippy design system in Figma, including tokens, light and dark mode, and a library of around 60 components - Keep the design system in sync with code and Storybook - Write clear Linear tickets with Figma specs, and review UI PRs with engineering - Work daily with about 15 frontend and full-stack engineers and the PM, in a remote and mostly asynchronous workflow across EU and US time zones - Join customer calls and partner with customer success to validate designs for SMB and mid-market teams - Plan large redesigns as staged, testable rollouts   WHAT WE'RE LOOKING FOR - 4+ years of B2B SaaS product design, with a strong portfolio of complex workflow or communications products - Expert Figma skills, including design systems and variables - Comfortable working remotely and asynchronously across EU and US time zones - Clear, structured communicator who can turn ambiguous product problems into shippable designs - Ownership mindset and comfort working closely with engineering   NICE TO HAVE - Experience shipping React, Tailwind, or Storybook work, including coded prototypes or design-system PRs - Experience with telephony, SMS, CRM, or AI agent products - Mobile design experience, especially React Native - Familiarity with AI coding tools such as Cursor as part of the design and prototyping workflow   WHAT SUCCESS LOOKS LIKE Within 90 days, you will: - Be a trusted design partner to engineering and product on a core area of the dashboard or mobile app - Contribute meaningfully to the Whippy design system and help keep it in sync with code - Ship at least one feature or improvement from discovery through engineering handoff, informed by customer or customer-success feedback - Leave behind clear Figma specs and Linear tickets that engineers can implement without guesswork

Location: Amsterdam ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As an Enterprise Success Manager at Mistral, you own what happens to our most strategic enterprise accounts after the build: you make deployed AI stick in real workflows, keep production ARR healthy, defend renewals, and source the expansion signals Sales closes. Mistral's Solutions teams create high-value AI use cases with our customers. Your job is to make those investments successful beyond delivery — adopting what has been built, operating it with confidence, measuring its business impact, and scaling value across the organization. You will work with customer sponsors, business teams, IT and security stakeholders, and across Mistral with Solutions, Product, Engineering and Support. This is not a high-volume, ticket-queue customer success role. Portfolios are small and deep. It calls for a strategic account mindset, the technical judgment to navigate complex deployment environments, and the energy to build the customer success function as Mistral grows. You will join on one of two tracks (and can move between them): - Adoption track — embedded in flagship transformations while Solutions is still delivering. You own the adoption and change-management motion around the build: user waves, enablement, champions, training programs, and the measurement that proves value is landing. - Operational track — you take accounts through a structured handover once Solutions completes delivery, and own the run phase end-to-end: operational health, value realization, renewals, and expansion signals. In both tracks you operate in close partnership with Solutions: they deliver and hand over; you own post-handover; they re-engage on expansion signals. Occasionally, account teams will also pull you into late-stage pre-sales — authoring the customer training and scale-up plan that gives a buyer confidence in the rollout, a motion already credited in a major European win. WHAT YOU WILL DO OWN THE CUSTOMER SUCCESS AND VALUE PLAN - Build a clear view of each account's objectives, stakeholders, deployed use cases, commitments and risks. Translate it into a shared success plan with owners, milestones and measurable outcomes. - Establish a practical operating cadence with customer sponsors, business owners, IT and delivery teams. Lead success reviews that make progress, risks, decisions and next steps clear. - Define a baseline and track the outcomes that matter for each use case: adoption and usage against entitled seats, customer satisfaction, operational health and business impact. Turn the evidence into a clear value narrative. MAKE DEPLOYMENT REALITIES PART OF THE SUCCESS PLAN - Understand how each customer's deployment model — on-premises, VPC or serverless — affects the products and use cases they can access, operate and scale. Validate the specifics with the technical teams rather than assuming feature parity or identical operating models. - Identify the practical implications of deployment choices: security and data requirements, access and integrations, release and upgrade cadence, available features, capacity, observability and support processes. Explain the trade-offs clearly to customer and Mistral stakeholders. - Translate those constraints into an actionable adoption plan: align enablement and release communications with the version the customer actually runs, account for security approvals and upgrade windows, and agree how to measure usage when telemetry is limited. - Spot risks early, qualify their impact on adoption, renewal or value, and coordinate the right Solutions, Product, Engineering or Support owners to resolve them. Set clear expectations without making unvalidated technical or roadmap commitments. DRIVE ADOPTION, AUTONOMY AND SUSTAINED VALUE - Help customer teams move from a delivered use case to regular, effective use. Identify the users, workflows and change-management needs that determine whether it sticks. - Coordinate onboarding, training, product updates and hands-on enablement with the right Mistral and customer teams. Develop customer champions and train-the-trainer motions so adoption scales beyond direct Mistral involvement. - Prepare the transition from delivery to run: clarify operational ownership, support and escalation paths, and the resources users need to succeed independently. - Monitor adoption and customer health, investigate where usage or value is falling short, and lead a coordinated plan to address the causes. DEFEND AND GROW THE COMMERCIAL RELATIONSHIP - Own the renewal motion for your accounts: know every renewal date, the auto vs non-auto renewal terms, and the risk story behind each one. Run the renewal play early — no surprises at renewal time. - Track and improve account NRR. Identify new use cases, teams and expansion opportunities, and share them with the account team grounded in demonstrated value. - Lead business reviews with the account team: value delivered, risks owned, decisions needed, roadmap asks. BRING THE CUSTOMER VOICE INTO MISTRAL - Gather and qualify feedback from users, technical teams and sponsors. Distinguish enablement needs from product gaps, deployment constraints and support issues, and route each to the right owner. - Track important requests and communicate progress and limitations back to the customer, while Product and Engineering retain ownership of product and technical decisions. BUILD THE COMPANY AS WELL AS THE ACCOUNT - Create the playbooks, success plans, handover practices and measurement approaches that are missing. Test them with customers, improve them, and make them reusable across accounts. - Bring structure to ambiguity: identify what needs to happen, make a plan, mobilize the right people and follow through — without waiting for a perfect process or detailed instructions. - Roughly a fifth of your time is protected, rotating build time for exactly this work; it is part of the job, not extra to it. WHAT WE'RE LOOKING FOR - 5+ years of experience in customer-facing roles, such as Customer Success, Delivery/Implementation, or Solutions Consulting, ideally in a technical AI or SaaS environment. - Experience owning outcomes for enterprise customers of technical products or deployed solutions — adoption and commercial outcomes (retention, renewal, expansion), not relationship management or activity reporting. - Strong technical fluency in enterprise deployment models. You can identify what a deployment type (on-premises, VPC, serverless) means for available features, telemetry, upgrades and security reviews, and you validate specifics with technical teams instead of assuming parity. - Ability to engage credibly with architects, engineers, IT and security teams, while translating technical trade-offs into clear business implications for executives and users. You know when to bring in a deeper technical expert. - Strong ownership and builder energy. You have created structure or improved a process in an ambiguous, fast-moving environment and are motivated to build a company, not wait for clear directions. - Excellent communication, stakeholder management and execution skills. You align teams without formal authority, surface risks early and drive decisions through to completion. - Analytical and commercially minded: you can define meaningful success metrics, assess customer health, and are comfortable carrying renewal and NRR accountability. - Fluent English; professional French strongly preferred (a significant share of our enterprise base is French-speaking). NICE TO HAVE - Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments. - Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation. - Experience building adoption, change-management or customer education programs across large organizations. - Experience at a forward-deployed, solutions-led company. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Dublin, Ireland Workplace: OnSite Dublin, Ireland | On-site | Full-time | Reports to the CEO   ABOUT WHIPPY Whippy is the AI native platform for business communication: AI Voice Agents, AI Recruiting, messaging, VoIP, deep integrations, and our own workflow engine in one system. Our customers do not buy software that helps their employees do the work. They buy AI that does the work.   Our deepest market is staffing and HR, where we are the category leader, and new verticals are already opening behind it. We are bootstrapped and profitable, with named, public case studies showing customers saving $1M+ per year.   THE ROLE We are growing the design team and hiring a Product Designer to own end-to-end product design across Whippy's web dashboard and our React Native mobile app.   You will design the workflows customers use every day: inbox, campaigns, AI agents, in-app calling and VoIP, channel and phone-number setup including 10DLC onboarding, contacts and data, settings and billing. You will also extend and maintain the Whippy design system in Figma, keep it in sync with code and Storybook, and work daily with about 15 frontend and full-stack engineers and the PM.   This is a high-ownership role. You will join customer calls, work with customer success to validate designs for SMB and mid-market teams, and plan large redesigns as staged, testable rollouts.   WHAT YOU'LL DO - Own end-to-end product design across the web dashboard and the React Native mobile app, from discovery through polished, shippable specs - Design complex communication workflows across inbox, campaigns, AI agents, in-app calling and VoIP, channel and phone-number setup including 10DLC onboarding, contacts and data, settings and billing - Extend and maintain the Whippy design system in Figma, including tokens, light and dark mode, and a library of around 60 components - Keep the design system in sync with code and Storybook - Write clear Linear tickets with Figma specs, and review UI PRs with engineering - Work daily with about 15 frontend and full-stack engineers and the PM, in a remote and mostly asynchronous workflow across EU and US time zones - Join customer calls and partner with customer success to validate designs for SMB and mid-market teams - Plan large redesigns as staged, testable rollouts   WHAT WE'RE LOOKING FOR - 4+ years of B2B SaaS product design, with a strong portfolio of complex workflow or communications products - Expert Figma skills, including design systems and variables - Comfortable working remotely and asynchronously across EU and US time zones - Clear, structured communicator who can turn ambiguous product problems into shippable designs - Ownership mindset and comfort working closely with engineering   NICE TO HAVE - Experience shipping React, Tailwind, or Storybook work, including coded prototypes or design-system PRs - Experience with telephony, SMS, CRM, or AI agent products - Mobile design experience, especially React Native - Familiarity with AI coding tools such as Cursor as part of the design and prototyping workflow   WHAT SUCCESS LOOKS LIKE Within 90 days, you will: - Be a trusted design partner to engineering and product on a core area of the dashboard or mobile app - Contribute meaningfully to the Whippy design system and help keep it in sync with code - Ship at least one feature or improvement from discovery through engineering handoff, informed by customer or customer-success feedback - Leave behind clear Figma specs and Linear tickets that engineers can implement without guesswork

Location: Vaughan, Canada Workplace: remote Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments. What You Will Be Doing: Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines. Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms. Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman. Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange. Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases. Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences. Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS. Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery. Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems; Apply security practices including OAuth 2.0, secrets management, and encryption. Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation. Provide post implementation escalation support to ensure stability and successful adoption. What You Will Bring to the Role: Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered. Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools. Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations. Familiarity with GraphQL APIs and API debugging using Swagger or developer portals. Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling. Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems. Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints. Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments. Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations. Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience. Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates. Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions. Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise. Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software. Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United States Workplace: remote Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments. What You Will Be Doing: Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines. Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms. Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman. Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange. Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases. Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences. Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS. Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery. Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems; Apply security practices including OAuth 2.0, secrets management, and encryption. Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation. Provide post implementation escalation support to ensure stability and successful adoption. What You Will Bring to the Role: Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered. Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools. Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations. Familiarity with GraphQL APIs and API debugging using Swagger or developer portals. Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling. Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems. Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints. Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments. Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations. Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience. Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates. Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions. Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise. Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software. Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.