Location: Brisbane, Australia
VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 13,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies.
Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 400 team members in over 35 countries, with 5 offices across four continents.
Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offers unparalleled insight into human movement, performance, injury risk and rehabilitation.
About the VALD Contracts Admin Team
As part of a truly global team, the Contracts Admin Team serves as the primary onboarding contact for contract processing and initial invoicing with all VALD’s clients worldwide. The team collaborates closely with sales teams, regional directors, the finance team, logistics staff, and Client Success to ensure a seamless sales process, in alignment with our overarching goal to ensure that our clients are well-supported in their adoption of VALD’s technologies into their core business functions.
What you will do
Prepare and process VALD's standard client contracts, quotes, orders, invoicing requests, and contract renewals, including data entry and record management.
Support the Sales, Client Success, and Finance teams with contract administration and client onboarding activities.
Maintain accurate client, contract, and order information within NetSuite and other business systems, ensuring all records and documentation are complete, accurate, and up to date.
Prepare and maintain reports and other operational records to support business activities and decision-making.
Respond to internal and external enquiries and provide administrative support to stakeholders across the business.
Build strong working relationships with internal teams and clients while supporting day-to-day commercial operations.
Undertake other general administration and operational tasks as required.
Is this you?
Hold a Bachelor of Laws (LL.B.) or a degree in Business Management.
Excellent communication skills and interpersonal skills.
Prior experience in dealing with high volumes of legal and paralegal work.
Excellent attention to detail.
Demonstrated ability to form and maintain client partner relationships with both internal and external stakeholders to support key outcomes.
Prior experience using Microsoft Office 365 suite of products.
Ability to work proactively and manage competing tasks, including record keeping, data entry, invoicing and responding to emails and enquiries.
It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application!
We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team.
Why VALD?
The perks of working with us are pretty great! The list is extensive of what we offer when you join VALD, here’s just a few:
The opportunity to work in a company that is redefining allied healthcare.
Learn from a range of high-performing individuals and teams across a range of disciplines.
Be part of a down-to-earth, inclusive and vibrant team.
Flexible working environment, with a casual dress code – no more corporate attire, T–shirts are the norm.
Table tennis, basketball court, end-of-trip facilities with bike and scooter racks if that’s your thing.
Chefs that prepare you delicious fresh breakfast and lunch every day!
On-site barista to make your coffee just as you like it.
Team gym, remedial massage therapy, subsidised access to physiotherapy and exercise physiology services.
VALD Diversity & Inclusion Commitment
VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds.
Conditions of Employment
Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.
Location: Manila, Philippines
VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 13,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies.
Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 400 team members in over 35 countries, with 5 offices across four continents.
Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offers unparalleled insight into human movement, performance, injury risk and rehabilitation.
About the VALD Contracts Admin Team
As part of a truly global team, the Contracts Admin Team serves as the primary onboarding contact for contract processing and initial invoicing with all VALD’s clients worldwide. The team collaborates closely with sales teams, regional directors, the finance team, logistics staff, and Client Success to ensure a seamless sales process, in alignment with our overarching goal to ensure that our clients are well-supported in their adoption of VALD’s technologies into their core business functions.
What you will do
Prepare and process VALD's standard client contracts, quotes, orders, invoicing requests, and contract renewals, including data entry and record management.
Support the Sales, Client Success, and Finance teams with contract administration and client onboarding activities.
Assist with the review of client agreements and support contract negotiations by coordinating feedback, managing redlines, and escalating non-standard legal or commercial terms where required.
Maintain accurate client, contract, and order information within NetSuite and other business systems, ensuring all records and documentation are complete, accurate, and up to date.
Prepare and maintain reports and other operational records to support business activities and decision-making.
Respond to internal and external enquiries and provide administrative support to stakeholders across the business.
Build strong working relationships with internal teams and clients while supporting day-to-day commercial operations.
Undertake other general administration and operational tasks as required.
Is this you?
Hold a Bachelor of Laws (LL.B.) or a degree in Business Management.
Excellent communication skills and interpersonal skills.
Prior experience in dealing with high volumes of legal and paralegal work.
Excellent attention to detail.
Demonstrated ability to form and maintain client partner relationships with both internal and external stakeholders to support key outcomes.
Prior experience using Microsoft Office 365 suite of products.
Ability to work proactively and manage competing tasks, including record keeping, data entry, invoicing and responding to emails and enquiries.
It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application!
We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team.
Why VALD?
The perks of working with us are pretty great! The list is extensive of what we offer when you join VALD, here’s just a few:
The opportunity to work in a company that is redefining allied healthcare.
Learn from a range of high-performing individuals and teams across a range of disciplines.
Be part of a down-to-earth, inclusive and vibrant team.
The latest equipment and remote setup to perform at your best.
VALD Diversity & Inclusion Commitment
VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds.
Conditions of Employment
Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.
Workplace: none
About us:
At Praktika.ai we are on a mission to deliver efficient and engaging learning experiences for billions of students worldwide by bridging the gap between learning apps and human tutors.
We have done this by creating a fully automated language tutorship experience powered by generative AI Avatars.
After raising $30 million in Series-A funding, we are growing and looking for a Chief of Staff to join us! We are a global small team of 50 innovators who are pushing the boundaries of what’s possible in language learning and tutoring.
In this fast-paced environment we like independent self-starters who can work well in a team as well as unassisted and who enjoy the working environment of an early-stage startup.
About the role:
Be the glue across the company, the heart of the role:
Run the leadership rhythm.
Prepare the weekly leadership sync, write down what was decided, and follow up every action until it is done.
Know what every team is doing.
Spot work that falls between teams and either fix it or get someone to own it.
Turn priorities into plans.
Take the CEO's priorities and turn them into plans with an owner, a date and a one-line weekly status.
Unblock decisions.
Bring each open decision to the right person with the facts and a recommendation, so nothing waits for weeks.
Own what has no owner.
When something lands with no obvious home, it comes to you.
Finance, about 40% of your time
Own the financial model.
Update it monthly, or weekly when needed. Build scenarios such as a fundraise, a cash view next to the accrual view, and unit economics like LTV:CAC and renewal curves.
Run the monthly close
with our external accountant. Review the numbers, catch errors before they reach the books, and report actuals against budget to the leadership team.
Get us ready to raise.
Prepare the finance and reporting for investors and the board, so we are ready for the next fundraise.
Run tax and entity admin
across our UK, US and UAE entities, with outside advisers: VAT returns, US tax and transfer pricing.
Manage vendor spend.
Approve and pay invoices, negotiate the big contracts (payments, cloud, analytics, AI providers) and track every renewal date.
Look after equity admin:
option grants and the cap table, with our lawyers.
Compliance and legal
Run the compliance programme
with our engineering lead: ISO 27001 and SOC 2, the yearly audits, policies and evidence.
Support enterprise deals.
Work with the B2B team on security questionnaires, data processing agreements and contract reviews.
Keep the company in order:
contracts, board consents and minutes, visas and entity filings, with our lawyers and people team.
Strategic projects
Take big bets from idea to launch:
new markets, new distribution platforms and large partnerships.
Spot opportunities nobody owns,
such as an award, a partnership or a market, and move them without being asked.
Run one-off projects
for the CEO and the leadership team: research, business cases, incentive plans and process fixes.
What are we looking for from you:
A finance background.
Investment banking, private equity, venture capital or corporate finance. This is not optional.
Strong financial modelling.
You can build and run a company model from scratch, and explain it to people who do not work in finance.
Proactive.
You see what needs doing and do it before anyone asks. We value this trait above all others.
Autonomous.
You make decisions on your own, with incomplete information, and you are comfortable with ambiguity.
A clear writer.
We work async, so most of your influence will happen in writing.
Low ego.
You do the unglamorous tasks as well as the strategic ones, and you see them as the way to learn the business.
Built for startup pace.
Urgent turnarounds and changing priorities do not throw you. You would rather ship, learn and fix than wait for perfect.
Why should you join Praktika:
We expect dedication and hard work but we also believe in rewarding it. Our compensation reflects the effort and results you bring to the table.
Top-tier salary to match your top-tier skills
Equity that grows with your impact: Equity growth via stock options
26 days holidays plus bank holidays. (34 days per year)
Yearly off-sites: Last year was in Dubai!
Health and wellness benefits to support your overall well-being through Safetywing
Access to an AI toolkit including ChatGPT, Copilot, and other productivity tools
Annual educational budget of up to $1,000
Interview Process:
We will provide you with feedback throughout the interview process.
Join Praktika and lead the charge in driving exponential growth and innovation. Apply now to be part of a team that is redefining language learning for millions of users worldwide.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
ROLE OVERVIEW
We are seeking a TPRM Senior Associate with 4+ years of relevant experience to serve as a key operational member of the London TPRM team. This role is the primary operational bridge between the London leadership, the Offshore TPRM Operations Team, and critical onshore functions (Procurement, Business Owners, Risk SMEs). The Senior Associate is responsible for coordinating the execution workflow, managing the quality assurance of medium-risk third parties, and driving the logistics for the critical Supplier Performance Review process.
RESPONSIBILITIES
This role is centred on execution quality, operational leadership, and cross-functional coordination within the London TPRM team structure:
- Offshore Operations Liaison & Quality Control:
- Act as the primary daily point of contact and operational supervisor for the Offshore TPRM Operations Team, ensuring the accurate and timely execution of all third-party risk assessments and due diligence activities.
- Lead the Quality Control (QC) process for all assessments delivered by the offshore team, ensuring outputs are consistent, align with established methodologies, and are fully audit-ready.
- Monitor the operational performance of the offshore team against defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Be ready to conduct third-party assessments to support the team, where required.
- Stakeholder Coordination & Assessment Oversight:
- Coordinate Assessment Initiation by working closely with Procurement and Business Owners to ensure third-party risk assessments are initiated at the correct phase of the third-party lifecycle.
- Manage the crucial triage and review process by coordinating with Internal Risk SMEs (e.g., InfoSec, Data Privacy, BCP) to ensure high-risk assessments receive appropriate specialized review and sign-off prior to completion.
- Serve as the operational point of contact for these onshore internal risk teams regarding third-party-specific findings and remediation requirements.
- Supplier Performance Monitoring & Reporting:
- Oversee the governance and standardization of ongoing supplier performance monitoring activities executed by the offshore team.
- Coordinate with Business Owners and Procurement to collect and review performance data (e.g., SLA adherence, operational metrics) and integrate significant performance failures or deficiencies into the overall third-party risk profile.
- Ensure any critical performance issues are appropriately flagged for risk review and incorporated into continuous monitoring plans.
- Escalation and Remediation Management:
- Serve as the primary escalation point for all high-risk findings, process bottlenecks, and third-party non-compliance issues reported by the Offshore TPRM Operations Team.
- Work with Business Owners and Procurement to define, drive, and track third-party remediation plans, ensuring mitigation steps are completed within established timelines.
- 2nd Line of Defense Liaison & Governance Support:
- Act as the key operational liaison for the 2nd Line of Defense (Risk Oversight), compiling and delivering required operational data, metrics, and commentary on the coverage and control effectiveness of the TPRM program.
- Support the TPRM team in the preparation of reports and presentations on TPRM metrics, trends, and program effectiveness for leadership and Risk Committees.
- Program & Tool Support:
- Assist the TPRM team in the implementation, configuration, and ongoing maintenance of the TPRM system/tool, ensuring data integrity across the platform.
QUALIFICATIONS
- Experience: 4+ years of dedicated experience in Third-Party Risk Management (TPRM), risk management, compliance, or a related operational control function.
- Consulting Background: Prior experience working at a Big 4 (e.g., Deloitte, EY, PwC, KPMG) or a similar major consulting firm is highly desirable.
- Operational Control: Proven experience acting as a process gatekeeper or reviewer, with specific experience in Quality Assurance (QA) for risk or compliance deliverables.
- Coordination: Demonstrated success coordinating delivery and information flow between offshore/remote teams and demanding onshore business/risk stakeholders.
- Stakeholder Management: Strong organizational and interpersonal skills, with the ability to manage expectations and articulate complex operational risks clearly.
- TPRM/GRC Knowledge: Solid understanding of TPRM principles, risk domains (InfoSec, BCP, ABAC, etc.), and prior experience supporting the administration or maintenance of a GRC/TPRM platform is highly desirable.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Barcelona
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The Mission:
We are looking for a proactive business builder who wants to become an expert in the global payments landscape. In this role, you aren't just a "lead generator" - you are a strategic partner to Sales. You will use a blend of highly relevant, strategic outreach, AI-driven insights, and deep technical research to open doors at the world’s most prestigious brands. We expect you to master the complexities of the payments industry to source and support high-intent opportunities that drive actual revenue..
What You’ll Do:
- Master the Payments Craft: Rapidly develop a deep, technical understanding of our product suite and global payment trends to act as a consultant to prospective merchants.
- Strategic Account Mapping: Conduct in-depth research into organizational structures and competitive landscapes to identify and engage high-value strategic accounts.
- Advanced Discovery: Conduct high-level discovery calls that move past the "pitch" to uncover deep technical and business challenges for the merchant.
- Drive Growth Momentum: Maintain a high-performing operating rhythm in daily outreach, consistently striving for excellence while contributing to a high-standard team environment.
- Support the Sales Lifecycle: Partner closely with Sales to move deals through the funnel, providing support on follow-ups and maintaining momentum to ensure successful financial go-lives.
- Cross-Functional Leadership: Partner with Solutions Engineering, Underwriting, and Product teams to align internal stakeholders and accelerate the sales cycle.
- Leverage AI & Sales Tech: Proactively use AI-driven systems (e.g., Salesforce, intent-data tools) and advanced analytics to optimize lead generation, territory planning, and pipeline accuracy.
- Operational Rigor: Maintain a data-backed approach to your territory, utilizing qualification frameworks (like MEDDIC) and keeping the CRM (Salesforce) as a source of truth.
What You Bring:
- German or Polish Native is essential
- Proactive Ownership: You take end-to-end accountability for your territory and outcomes, proactively plan your quarter to overachieve.
- Intellectual Curiosity: A relentless drive to learn the mechanics of complex financial technology and industry dynamics.
- Exceptional Communication & Presence: Excellent listening and communication skills (written, verbal, and in person). You have the confidence and clarity to engage effectively with stakeholders at all levels - from internal product leads to C-suite executives at global brands.
- Technical & AI Fluency: A desire to leverage the latest sales technology and AI tools to work smarter, not just harder.
- Exceptional Resilience: A fundamentally positive approach that maintains momentum through setbacks and challenges.
- Coachability: A track record of actively seeking feedback and immediately implementing it to improve your performance.
- Persistence & Precision: A high level of attention to detail combined with a steadfast commitment to excellence in a fast-paced environment.
- Team Impact & Collective Success: You believe in winning as a team and contribute to a supportive, inclusive environment where everyone can perform at their best. You are a positive cultural force who shares feedback respectfully and collaborates cross-functionally to help the entire organization improve.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.
The role
Checkout.com http://Checkout.com are actively looking for an enthusiastic and talented Senior Sales Manager to join our Commercial Team in London to drive rapid growth across various industries for our revolutionary online payment solution.
If you are a driven and focused salesperson with a proven track record of selling cutting edge payment solutions in a high-growth and competitive environment, this is the role for you. In return, on top of a tremendous working environment, we offer you an unrivalled uncapped recurring commissions plan.
Reporting to the Director, the Senior Sales Manager will handle multiple sales cycles, always ensuring a high conversion rate and outperforming the sales targets.
Along the way, you'll collaborate closely with various in-house talents across Technology and Business to position our capabilities, products, services and solutions effectively with prospects. The ideal candidate will need to be an independent, high-achieving individual, able to stand out in an entrepreneurial environment and outperform sales targets through personal drive.
How you’ll make an impact
- Identify the most promising merchants and prospects and grow a healthy pipeline across various verticals
- Sell our new cross-borders payment solutions and services to eCommerce merchants through outbound and inbound techniques
- Help new merchants evaluate http://checkout.com/Checkout.com http://Checkout.com and handle detailed questions about our product capabilities, serving as a consultant and industry expert
- Prepare thorough presentations and proposals for prospective merchants
- Orchestrate the entire Sales process and act as the main point of contact for merchants and internal stakeholders
- Partner with other Sales team members to share best practices, key business insights and industry trends
- Provide feedback on local trends including competitor insights, customer needs, sales, product and marketing information
What we’re looking for
- 5+ years Sales experience, with at least 3 years of payments experience
- Solid network of potential prospects and partners
- Knowledge of Salesforce
- Tech-savvy, with a passion for Technology
- Solid business acumen and awareness of financial factors
- Exceptional communication, negotiation skills and techniques
- Highly organized and able to prioritize shifting workloads and responsibilities effectively
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Paris, France
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.
You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re a builder who loves helping customers solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role.
This role will be based in Paris. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR
- Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers
- Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact
- Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion
- Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts
- Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value
- Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working
- Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk
SKILLS YOU'LL NEED TO BRING:
- Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
- Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
- Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
- You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
- You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
- Fluency in English and French
NICE TO HAVES:
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
- Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
- Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes
- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €115,000-€128,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Checkout.com http://Checkout.com will grow you faster than you expect - the deals, the pace, and the people demand it. If you've ever felt a role never let you show what you're truly capable of, this is the opposite problem: meaningful deals with some of the UK's and the world's biggest brands, real autonomy, and no ceiling on what you can take on.
You'll join the Solutions team in London and own the technical side of deals from first conversation to go-live. Pre-sale, you're front and centre: positioning the platform, building demos and POCs, winning over the merchant's engineers and architects while your Account Executive drives the commercial thread. Once the deal is ready, the weight shifts: our Implementation Engineers lead the build and you stay close, so your designs survive contact with reality.
You'll work on a modern, fast-moving platform with docs that answer your questions, alongside one of the strongest commercial teams in payments.
People who do well here are curious by default: they pull threads, teach themselves what the job needs next, and act before anyone asks. If that's how you work, you'll like it here.
What you will be doing:
- Support the commercial team to position Checkout.com http://Checkout.com's products, solutions, and services - and win deals. You'll be a key partner to Account Executives on product, payments, regulation, and tech.
- Understand merchant requirements and technical needs, map them to our APIs and products, create solution designs and internal documentation.
- Run demos, build "show-me" payment flows, create POCs, customise and create presentations.
- Provide thought leadership on all aspects of Payment Performance - Acceptance Rate, Fraud Prevention, Tokenisation, Payment Methods, and others.
- Lead all technical interactions with merchants - chats, calls, meetings, and workshops - from first contact through go-live, partnering with our Implementation Engineers during integration.
- Support the BID management team with RFP and RFI responses.
- Enable internal functions, commercial and tech, with market and merchant feedback on product capabilities. Champion product change and improvement.
- Stay up to date with industry standards, solutions, and tech.
- Be an expert on Checkout.com http://Checkout.com's platform and products.
About You:
If the list below looks like you, apply.
Experience
- 2+ years as a Sales Engineer, Solutions Architect, Pre-Sales Consultant, Implementation Engineer, or TAM. At a PSP or payments company is a bonus.
- Merchant-side counts too: checkout engineering, an in-house payments team, a payments product role.
- Experience in a technical, client-facing role.
Payments and technical skills
We need real depth in one of the two areas below and the appetite to close the gap on the other. If payments is your strength, this job will make you more technical, you'll need to want that. Strong coder lighter on payments: payments can be taught, you'll have time.
Payments:
- Understanding of the end-to-end payment flow and the industry's rules, regulations, and schemes.
- Experience with 3DS, Network Tokenisation, Apple/Google Pay, APMs, Open Banking, or fraud-risk engines.
Tech:
- You can code and you're comfortable with web technologies - payments run on the web. At least one front-end (JavaScript, React, Angular) or back-end (Java, .NET, Python, Node) language.
- Familiar with API-based integration (REST/JSON, Postman); can reproduce, isolate, and explain issues using logs, API responses, and tests.
How you work
- Clear written and verbal English; equally at home with developers and product teams as with payments, finance, and C-level stakeholders.
- Commercially minded: you talk revenue, volume, and pricing, not just APIs, and push deals forward without being asked.
- Highly organised; able to prioritise shifting workloads.
Nice to have:
- Previous exposure to RFI/RFP processes.
- Familiarity with PSD2/PSD3/PSR, FCA, ISO-8583.
- An additional language.
- Former engineering, developer, or product manager background.
- Prior roles in the e-commerce industry.
Not sure whether to apply?
Build a working payment demo using our public docs at docs.checkout.com http://docs.checkout.com and send it to kate.moore@checkout.com. A working demo tells us more than a perfect CV.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
THE ROLE
Checkout.com are actively looking for an enthusiastic and talented Senior Sales Manager to join our Commercial Team in London to drive rapid growth for our revolutionary Card Issuing solution. We need a high-achieving individual to help global enterprises launch modern card programs—from virtual cards for travel intermediaries to physical cards for BNPL.
If you are a driven and focused salesperson with a proven track record of selling cutting edge issuing solutions in a high-growth and competitive environment, this is the role for you. In return, on top of a tremendous working environment, we offer you an unrivalled uncapped recurring commissions plan.
Reporting to the Director, the Senior Sales Manager will handle multiple sales cycles, always ensuring a high conversion rate and outperforming the sales targets.
Along the way, you'll collaborate closely with various in-house talents across Technology and Business to position our capabilities, products, services and solutions effectively with prospects. The ideal candidate will need to be an independent, high-achieving individual, able to stand out in an entrepreneurial environment and outperform sales targets through personal drive.
HOW YOU’LL MAKE AN IMPACT
- Pipeline Growth: Identify the most promising clients and grow a healthy pipeline for card issuing across various verticals.
- Solution Selling: Sell our issuing products to travel intermediaries and fintech clients through outbound techniques.
- Consultative Expert: Help prospects evaluate Checkout.com, handling detailed questions about our product capabilities, serving as a consultant and industry expert.
- Proposal Management: Prepare thorough presentations and proposals that highlight the ROI of switching to a modern issuer.
- Full Cycle Orchestration: Lead the entire Sales process, acting as the main point of contact for clients and internal stakeholders.
- Collaboration: Partner with other Sales team members to share best practices, key business insights and industry trends
- Market Intelligence: Provide feedback on local trends including competitor insights, customer needs, sales, product and marketing information
WHAT WE’RE LOOKING FOR
- Experience: 5+ years of Sales experience, with at least 3 years specifically within Payments or Card Issuing.
- Network: A solid network of potential prospects and partners.
- AI & Productivity: Proficient in leveraging AI-powered sales tools to augment prospecting and analyze deal intelligence to accelerate the sales cycle.
- Technical Passion: Tech-savvy with a passion for how technology is transforming finance.
- Business Acumen: Solid understanding of financial factors, including interchange mechanics and card scheme products.
- Soft Skills: Exceptional communication and negotiation techniques, with the ability to navigate complex, multi-stakeholder deals.
- Tools: Knowledge of Salesforce and a highly organized approach to prioritizing shifting workloads.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical fluency and commercial ownership to grow your book of business. You’ll build pipeline with BDRs, engage key stakeholders, lead discovery, co-build workflow solutions live with customers, and guide opportunities through close. You’ll connect each solution to a clear business case and stay engaged through adoption, expansion, and renewal so customers realize the value of what they buy.
You’ll partner with BDRs, Outcomes Architects, and technical or product specialists while maintaining clear ownership of customer relationships, opportunity momentum, and next steps. If you’re a builder who loves to sell—and want to work at the intersection of AI, productivity, and enterprise—this is the role.
WHAT YOU'LL ACHIEVE:
- Create pipeline across your book of business. Build target-account plans with BDRs and initiate outreach to priority stakeholders to generate qualified opportunities, alongside BDR-sourced pipeline.
- Own opportunities from first conversation through close. Lead discovery, qualify business needs and urgency, align stakeholders, shape the solution and business case, and drive the evaluation and commercial decision. Navigate commercial sizing, proposal construction, procurement, legal, and security review to close deals with the right scope, credits, and implementation path.
- Design and validate workflow solutions that deliver measurable value. Map current- and future-state workflows, co-build solutions live in Notion, and define realistic scope, success criteria, and an implementation path. Translate customer needs and validated outcomes into a clear business case, commercial recommendation, and decision path. Treat discovery as an opportunity to build and validate.
- Orchestrate the right partners while maintaining ownership. Engage BDRs, Outcomes Architects, and technical or product specialists at the right moments, with clear context and asks, while owning opportunity momentum, customer communication, and next steps.
- Drive customer value and commercial growth after signature. Partner with Outcomes Architects, guide the initial path to value with a clear adoption plan, on onboarding and ongoing multi-workflow adoption, and own expansion strategy and renewal planning. Stay accountable for translating credits sold into credits consumed, and surface risks or expansion opportunities as customer workflows mature.
SKILLS YOU'LL NEED TO BRING:
- Fluency in Italian
- Commercial ownership and pipeline generation. You can demonstrate how you created or advanced business, influenced customer decisions, and owned measurable outcomes. Relevant experience may come from quota-carrying sales or adjacent customer-facing roles.
- Technical fluency and builder mindset. You are comfortable building live in software and can demo, co-design, and troubleshoot with a customer without needing a specialist in the room.
- AI fluency. You are excited about AI, build with new tools, and continually learn new ways of working.
- Discovery, qualification, and value articulation. You can uncover customer needs, map workflows, qualify business impact and urgency, and translate what you learn into commercial outcomes, adoption plans, and clear success criteria.
- Agency, urgency, and learning velocity. You set clear goals, take initiative, learn from customer interactions, and apply those learnings to improve outcomes. You bring new ideas and workflows to customers and make complex problems easier to solve.
- Complex customer engagement. You can lead multi-stakeholder interactions and navigate procurement, legal, and security review cycles.
NICE TO HAVES:
- Full-cycle B2B software sales experience or solutions engineering experience, with a consistent track record of exceeding quota across new-logo acquisition and expansion motions.
- Familiarity with usage-based or consumption-based pricing models and the ability to structure credit-based commercial proposals.
- Prior experience selling to commercial accounts in productivity, collaboration, or workflow software.
- Experience in a shared account ownership model, partnering with a post-sale or Customer Success team as part of an integrated customer motion.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €144,000 - €156,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Remote, France
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As an Account Executive, you'll be the primary connection between GitLab and its customers, working with organizations of up to 4,000 team members to help them adopt and expand the world's most comprehensive platform for software development, security, and operations (DevSecOps), which uses artificial intelligence. You'll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to a Regional Sales Director, you'll run the full sales process: shaping the customer's journey, documenting buying criteria and processes, and maintaining accurate pipeline data based on evidence. In your first year, you'll focus on building trusted relationships and delivering meaningful business outcomes for customers.
What you'll do
Own a broad book of Enterprise business, from new prospects to growing existing accounts.
Manage the full sales cycle for Enterprise prospects, from discovery and solution alignment through negotiation and close.
Articulate the value of GitLab's DevSecOps platform and its artificial intelligence capabilities to Mid-Market prospects and customers, tailoring messaging to their business and technical needs.
Build and maintain a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using a structured sales process to support your pipeline and revenue goals.
Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles.
Collaborate with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab’s footprint while delivering added value for customers.
Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning; travel to meet customers and attend events as needed.
What you'll bring
Experience selling software as a service (SaaS) solutions.
Ability to manage a broad mid-market territory as the primary point of contact, owning a book of business from prospecting through close, adoption, and expansion.
Skill in building and maintaining strong customer relationships, including effective discovery, negotiation, and closing to support long-term customer outcomes.
Experience conducting consistent outbound prospecting, creating and maintaining a healthy pipeline, and maintaining accurate territory and forecast documentation.
Ability to collaborate closely with cross-functional partners (sales development, customer success, renewals, marketing, partners, and technical teams) to coordinate account strategies.
Ability to connect customer business challenges to GitLab's DevSecOps platform and communicate its value to different audiences, documenting customer insights and lessons learned; relevant, transferable sales experience from a variety of backgrounds is welcome.
Fluent French language skills (required).
Experience selling to development or DevSecOps teams is helpful, but not required.
About the team
You'll join the Europe, Middle East, and Africa Sales team, a distributed group of Account Executives, sales managers, and business development team members. We collaborate asynchronously across regions and partner with marketing, sales development, and technical teams.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Athens
Workplace: Remote
About the company:
KIEFER is building Greece's integrated AI ecosystem. From renewable energy infrastructure and AI systems to robotics and enterprise applications, we connect the technologies that power Europe's intelligent future. Founded in 2014, KIEFER has delivered 600MW+ of energy projects and is now developing sovereign AI infrastructure, enterprise AI products and physical AI systems for Greece and Southeast Europe.
About the role
We are looking for an MLOps Engineer to build the infrastructure and tools that support ML work at Kiefer Tech. Our work spans Sophea AI language model, the Sophea Nous RAG platform, robotics, and Hyperion X, our energy trading platform.
You will work closely with ML and Engineering teams to make experiments reproducible and model deployment and production operations reliable.
What you will do
- Build workflows for running and managing model training and fine-tuning jobs.
- Make experiments traceable through dataset, checkpoint, and model artifact versioning.
- Automate model evaluation and release checks so teams can compare changes before deployment.
- Build deployment and serving workflows, including safe rollout and rollback of model versions.
- Improve GPU workload scheduling and utilization, with attention to performance and compute cost.
- Add monitoring and troubleshooting tools for production ML systems, and work with teams to resolve recurring issues.
What you will need
- Hands-on experience building or operating infrastructure for production ML systems.
- Strong Python and Linux skills, with the ability to write maintainable production code.
- A practical understanding of the ML lifecycle, from experiments and evaluation to model deployment.
- Experience with containers, workload orchestration, CI/CD, and infrastructure automation.
- Experience working with GPU workloads and measuring performance, utilization, and cost.
- Experience monitoring and troubleshooting production systems.
Nice to have
- Experience with LLM serving tools such as vLLM, SGLang, or NVIDIA Triton.
- Experience with distributed or multi-GPU training.
- Experience with ML tooling such as MLflow, Weights & Biases, Kubeflow, or Ray.
- Experience supporting ML workloads in private cloud or on-premises environments with data governance requirements.
What is there for you
- Compensation: Competitive package aligned with talent benchmarks.
- Impact: Hands-on work shaping AI capabilities for Kiefer Tech’s products and real-world applications.
- AI-native environment: Real challenges across model development, evaluation, and production AI systems.
- Culture: Engineering-first, high autonomy, low bureaucracy, and space to shape meaningful AI products.
Location: Ukraine; Cyprus
Workplace: Remote
🚀 Who Are We?
Welltech is a global wellness technology company with Ukrainian roots. Our mission is to build and scale wellness apps globally through state-of-the-art, tech-driven performance marketing.
We are one of the most established players in the wellness app space, and we are accelerating. Over 25.5 million people across the world use our apps — Muscle Booster, Yoga-Go, and WalkFit — to build healthier habits, move more, and feel better every day. Every subscription represents a real person making a real change in their life, and we take that seriously.
With 500+ people across hubs in Cyprus, Ukraine, Poland, Spain, and the UK, we combine the scale of a market leader and the drive of a team that's just getting started.
What We're Lookxing
We are looking for an experienced and strategic Procurement Manager to lead and scale our global procurement function. The ideal candidate is a proactive leader with a deep understanding of procurement best practices, strong business acumen, and experience working in a fast-paced international environment. This role requires a combination of strategic thinking, operational excellence, and exceptional stakeholder management skills.
The successful candidate will be responsible for developing and executing procurement strategies, ensuring cost-effectiveness and efficiency across all purchasing activities, and building a high-performing procurement team. Strong communication, negotiation, and leadership skills are essential, along with the ability to drive continuous improvement and foster cross-functional collaboration.
KEY RESPONSIBILITIES:
- Oversee the end-to-end contract lifecycle, including drafting, negotiations, renewals, and terminations, ensuring favorable commercial terms and effective risk management.
- Lead strategic sourcing initiatives, tender processes, supplier evaluations, and commercial negotiations to achieve optimal business outcomes.
- Act as a trusted business partner to internal stakeholders, providing procurement expertise and guidance on supplier selection, commercial decisions, and purchasing strategies.
- Identify and deliver cost-saving opportunities, optimize supplier spend, and drive value through effective supplier management.
- Drive continuous improvement of procurement processes, systems, and workflows, taking a hands-on role in the configuration, optimization, and enhancement of Jira and ERP systems.
REQUIRED SKILLS
Professional Experience:
• 5–7+ years in procurement, with 3+ years in a leadership role.
• Experience in international or multinational companies, preferably in the IT/tech industry.
• Strong background in IT procurement, vendor management, and strategic sourcing.
Education & Certifications:
• Bachelor’s or Master’s degree in Supply Chain, Business Administration, Finance, or a related field.
• Relevant certifications (e.g., CIPS, CPSM, PMP) are a plus.
Skills & Knowledge:
• Proficiency in ERP/procurement systems (Workday, SAP, Coupa, Oracle, Jira, ServiceNow, etc.).
• Strong analytical, negotiation, and contract management skills.
• Understanding of procurement compliance and risk management.
Leadership & Communication:
• Excellent team management and stakeholder engagement skills.
• Fluent in English (written and spoken); other languages are an asset.
• Ability to work cross-functionally and lead change initiatives.
Candidate journey
⭕️ Recruiter call --> ⭕️ Meet the hiring manager --> ⭕️ Skills assessment--> ⭕️ Meet the Leadership team
Location: Shanghai
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
We empower businesses in the digital economy, and we know that every payment counts. Our Payment Performance team’s mission is to manage and optimise merchants’ payment flow, to achieve optimal conversion, compliance and cost. We just announced one of the most competitive end-to-end optimisation offers on the market: leveraging in-house machine learning, deep payment expertise and the power of our network data to reduce payment complexity and create revenue opportunities for our customers.
Checkout.com http://Checkout.com is seeking a Senior Specialist, Payment Performance to join the Commercial team to engage with our top tier customers in the APAC region, understand their payment pain points, reduce the payment complexity and grow revenue opportunities together with our customers.
You'll work closely with our customers in the region, as well as collaborate regularly with Payment Performance engineers, data-scientists, other product teams and cross-functional stakeholders. You'll discover new initiatives, identify pain points, and drive prioritisation for product development while working closely with our customers and Commercial team, to bring value to both internal and external partners.
You'll act as a champion for our Payment Performance solution – a suite of capabilities focused on bringing the best payment performance to our customers and markets. You'll bring structure and vision to the team to keep Checkout.com http://Checkout.com and our businesses ahead of the payment ecosystem's unpredictability.
What you'll be doing:
- Closely work with our customers in the region to identify and lead the Payment Performance initiatives.
- Gain a deep understanding of our data-science driven solutions, and all other Checkout.com http://Checkout.com’s products.
- Build the data analysis framework for the commercial team to help with achieving commercial goals
- Perform competitor analysis to determine industry trends and differentiating factors
- Be the core advocate for payment performance product
Qualifications
About You:
- 2+ years of Product experience, managing product life-cycles from discovery to release
- Data driven, you clearly define success metrics and measure progress against them
- Effective communicator with the ability to manage multiple stakeholders across a variety of functions
- Ability to build bridges across the organization with high EQ and influencing skills
- Strong technical background, ideally a Computer Science degree, similar qualifications or experience
- Ability to convert business strategy into product vision and strategic priorities to drive product roadmap and execution.
- Strong fluency in English and Mandarin
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Shanghai
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Checkout.com http://Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, The Hut Group, Sony Electronics, Sainsbury’s, Deliveroo, Adidas, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.
JOB DESCRIPTION
Global payments are complex and ever-evolving. At Checkout our software engineers develop the next-generation payments technologies that enable our Merchants to boost their acceptance rates, cut processing costs, fight fraud, and create cutting edge technology that enables extraordinary customer experiences.
We're looking for engineers who bring fresh ideas, have a curious nature and are passionate about working in an Engineering environment which focuses on building products to achieve the company's strategic goals. You’ll get to work with teams from across Checkout.com http://Checkout.com’s portfolio of products and services who all have a real customer first philosophy.
As a software engineer, you will work on a specific project critical to Checkout's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions.
WHAT ARE WE LOOKING FOR:
- Bachelor's or Master's degree in Computer Science, Engineering, or related field
- Proficiency in .NET C#, Java, Go, or Python, with a strong understanding of software development principles. in either a backend or full stack environment.
- Great communication skills and ability to interact effectively with a wide range of stakeholders
- Experience working in agile environments and delivering high-quality code within tight deadlines
- Excellent problem-solving skills and the ability to work independently as well as part of a team
- Payments or financial knowledge is a plus, but not a necessity
How you’ll make an impact
- Be part of, and collaborate with, cross-functional teams including product management, across a large engineering community
- Define and design loosely coupled, scalable systems in a wider microservices using industry best practices
- Stay up-to-date, use, and spread knowledge of the latest technologies used by Checkout
- Write clean, maintainable, extendable and testable code on some of Checkout’s most impactful systems
- Build, own and operate your systems to the highest levels of resilience and service.
- Mentor junior team members and assist in their technical development
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: United States; Canada; Colombia; Argentina; Brazil
Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
About Our Clients
Our client is a direct-to-consumer (DTC) brand in the home-care industry. The company operates on a subscription-led business model and leverages performance marketing, creator content, and user-generated content (UGC) to drive customer acquisition. They are looking for a Head of Retention to strengthen their subscription business, improve customer retention, reduce churn, and maximize customer lifetime value.
Responsibilities
Develop and execute retention strategies to reduce subscriber churn, improve subscription renewal rates, and increase customer lifetime value.
Analyze subscription performance and customer behavior to identify retention opportunities, cancellation trends, and revenue growth potential.
Develop and optimize lifecycle marketing campaigns across email and SMS to support subscriber onboarding, engagement, renewal, and reactivation.
Design and implement strategies to recover at-risk subscribers and reactivate former customers.
Monitor key retention metrics, including subscriber churn, renewal rates, repeat purchases, customer lifetime value, and reactivation performance.
Conduct experiments to improve lifecycle marketing performance, subscription retention, and recurring revenue.
Collaborate with marketing and other relevant stakeholders to align retention initiatives with acquisition campaigns and the overall customer experience.
Identify opportunities to improve subscription processes and develop scalable strategies to support sustainable recurring revenue growth.
Requirements
Must have experience working in a subscription-heavy DTC business generating at least seven figures in monthly recurring revenue (MRR).
Proven experience developing and executing retention strategies that improve subscription performance and customer lifetime value.
Strong understanding of subscription business models, subscriber lifecycle management, churn reduction, and recurring revenue growth.
Experience managing lifecycle marketing strategies across email and SMS.
Strong analytical skills, with the ability to interpret retention metrics and translate insights into actionable strategies.
Experience with customer segmentation, lifecycle automation, retention campaigns, and subscriber reactivation.
Ability to work independently, take ownership of retention initiatives, and operate effectively in a fast-paced DTC environment.
Strong communication and collaboration skills, with the ability to work closely with marketing teams and business leadership.
Familiarity with subscription management platforms, CRM systems, and lifecycle marketing tools is preferred.
US-based candidates are preferred, but qualified international contractors may also be considered.
Benefits
Competitive compensation
Work remotely while collaborating with a growing DTC brand.
A full-time contractor engagement.
Location: Remote - US
About the Job:
LaunchDarkly is seeking a Senior Benefits Manager to design, run, and continuously improve the health, wellness, and financial benefits programs that support our growing, distributed workforce. You will be the senior subject matter expert on benefits within People Operations, owning the strategy and delivery of our programs end to end, managing carrier and vendor relationships, and ensuring our offerings are competitive, compliant, and cost-effective.
This is a senior individual contributor role. You will work independently on complex, ambiguous problems, influence decisions across People, Finance, Legal, and IT, and serve as a trusted advisor to the Chief People Officer and other senior leaders. You will not have direct reports, but you will guide and coach teammates and external partners through your expertise.
We are looking for someone who pairs deep technical benefits knowledge with sound business judgment, a bias for operational excellence, and a genuine commitment to the employee experience.
Responsibilities:
Own the benefits strategy and roadmap, covering medical, dental, vision, life and disability, FSA/HSA, 401(k), leave of absence, mental health and wellness, and global/international offerings, and recommend changes backed by data and market benchmarking.
Lead the annual benefits renewal and open enrollment cycle: plan design analysis, funding and cost modeling, carrier negotiation, communications, system configuration, and post-enrollment audits.
Manage broker, carrier, PEO/EOR, and third-party administrator relationships, holding vendors accountable to service levels, pricing, and employee experience standards.
Partner with Finance to forecast, budget, and report on benefits spend, and identify cost containment and plan optimization opportunities without compromising employee value.
Ensure compliance with ACA, ERISA, HIPAA, COBRA, FMLA, state and local leave laws, and non-discrimination testing; own required filings, notices, and audits, partnering with Legal and outside counsel as needed.
Administer and optimize benefits technology (HRIS, benefits administration platform, and carrier feeds), including integrations, data accuracy, and reconciliation of invoices and eligibility.
Serve as the escalation point for complex employee benefits, leave, and accommodation cases, and coach People Operations teammates on resolution.
Design and deliver clear, engaging benefits communications and education that help employees make informed choices.
Evaluate benefits for new geographies and acquisitions, and support the integration of new employee populations.
Build scalable processes, documentation, and metrics (participation, cost per employee, utilization, satisfaction) and report insights to People leadership.
Stay current on regulatory changes, market trends, and emerging benefits solutions, and proactively bring recommendations to the team.
Qualifications:
8+ years of progressive benefits experience, including significant ownership of renewals, open enrollment, and vendor management in a high-growth technology or similarly fast-paced environment.
Deep working knowledge of US benefits regulations (ACA, ERISA, HIPAA, COBRA, FMLA, and state/local requirements) and of health plan funding models, including fully insured and self-funded arrangements.
Demonstrated ability to analyze plan data, build cost models, and turn them into clear recommendations for senior stakeholders.
Experience with benefits administration platforms and HRIS systems (for example, Workday, Rippling, or similar) and with managing carrier and eligibility integrations.
Strong negotiation and vendor management skills, with a track record of improving cost, service, or employee outcomes.
Excellent written and verbal communication, with the ability to explain complex topics simply to employees and executives alike.
Proven ability to work independently, prioritize competing demands, and drive projects to completion with minimal oversight.
High standards for accuracy, confidentiality, and sound judgment with sensitive employee information.
Comfortable working with a highly distributed team across time zones.
Nice to Have:
Experience supporting benefits for a multi-country workforce or through M&A integration.
Bachelor's degree in Human Resources, Business, Finance, or a related field.
Professional certification such as CEBS, SHRM-CP/SCP, or PHR/SPHR.
Experience with equity and broader total rewards programs.
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$
136,000 - $187,000
*
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $
122,000 - $168,000
**
Zone 3:
All other US locations - $
116,000 - $159,000
**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US West
About the Job:
The Senior Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth.
Responsibilities:
Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.
Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.
Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution.
Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase.
Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.
Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts
About You:
Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment.
Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it.
Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker.
Excellent Communication: Your written and spoken communication skills are outstanding.
Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work.
Highly Adaptable: You excel in a fast-paced and dynamic organizational setting.
Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization.
Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner.
Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team!
Qualifications:
5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.
Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.
Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred.
Experience with both proactive and reactive customer success motions.
We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.
Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision.
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$171,200
- $235,400
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,100
- $211,860
**
Zone 3:
All other US locations - $145,500
- $200,090*
*
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
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