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Location: Limassol, Cyprus Workplace: hybrid We are looking for a Strategy & Operations Manager to act as an independent execution and problem-solving partner to the business leadership team. This is not a traditional PMO role. The mandate is broader: create transparency, challenge performance, solve cross-functional problems, and make sure our most important initiatives actually get delivered. You will work horizontally across Product, Operations, Commercial, Finance, Legal, and other functions, with visibility across the full portfolio of strategic initiatives. Your job is simple to describe but difficult to execute: know what matters, know what is happening, identify what is not working, and drive it to resolution. Key Responsibilities 1. Own strategic execution Maintain an end-to-end view of the business's most critical initiatives and their performance. Translate strategic priorities into clear projects, milestones, owners, KPIs, and deadlines. Drive high-priority projects directly when dedicated ownership is missing or additional execution power is required. Ensure commitments turn into measurable outcomes-not just meetings, updates, and presentations. Step into stalled or ambiguous initiatives and drive them back to execution. 2. Act as an independent performance partner Build a fact-based view of whether projects, teams, and initiatives are delivering against expectations. Challenge assumptions, timelines, priorities, and reported progress when necessary. Identify gaps between reported status and actual business impact. Diagnose underperformance and distinguish between strategy, execution, ownership, resource, and capability problems. Escalate material risks early and ensure corrective actions are defined and executed. 3. Solve cross-functional problems Step into the "messy middle" between functions where ownership is unclear and execution gets stuck. Structure ambiguous problems quickly and turn them into actionable decisions. Align Product, Operations, Finance, Legal, Commercial, and other stakeholders around a single execution path. Identify blockers, resolve dependencies, and drive decisions with pace. Act as a neutral partner focused on the overall business outcome rather than the interests of an individual function. 4. Build execution discipline Establish a lightweight but rigorous operating rhythm for strategic initiatives. Create a single source of truth for priorities, status, decisions, risks, and dependencies. Ensure every critical initiative has clear ownership, measurable outcomes, and transparent progress. Run project and portfolio reviews focused on decisions and actions rather than status reporting. Continuously improve how the organisation manages projects and executes strategic priorities. 5. Support strategic decision-making Turn complex operational and performance data into clear management insights. Build business cases and conduct quantitative and qualitative analysis for major strategic decisions. Evaluate new opportunities, growth bets, and operating-model improvements. Prepare concise, decision-oriented materials for senior leadership. Connect strategy with execution: understand not only what we should do, but whether and how the organisation can actually deliver it. What success looks like Success in this role is not measured by the number of projects tracked or meetings facilitated. It is measured by: Transparency - leadership always knows the real status of critical priorities. Accountability - every important outcome has an owner, deadline, and measurable result. Speed - blockers and unresolved decisions do not remain unresolved for weeks. Execution quality - strategic initiatives move from discussion to implementation. Business impact - the portfolio delivers measurable improvements in growth, efficiency, quality, or scalability. Qualifications You should be: Extremely structured and comfortable bringing order to ambiguity. Strong in project and program management, with the ability to lead multiple critical initiatives simultaneously. Highly analytical and able to independently challenge numbers, assumptions, and conclusions. Comfortable working directly with senior leaders and holding stakeholders accountable. Able to influence without formal authority. Pragmatic and execution-oriented-you naturally move from discussion to decision to action. Comfortable entering unfamiliar areas, learning quickly, and solving problems independently. Strong at communicating complex topics simply and concisely. Naturally curious and persistent: when something does not make sense, you keep digging until it does. The ideal candidate does not simply track the business. They help the business execute better. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 75 600 EUR gross Final benefits may vary depending on the location.

Location: Panama Workplace: hybrid As a Cluster Representative, you will take full ownership of end-to-end regional strategy execution—from launching new cities and tariffs to optimizing driver ecosystems and navigating local regulatory landscapes. In this role, you will bridge global/regional strategy with local execution, serving as the voice of your markets to shape commercial performance and key stakeholder relationships. Key Responsibilities Regional Strategy & Growth Execution: Lead the end-to-end execution of regional strategies. Drive critical growth projects—including new city rollouts and tariff launches—coordinating cross-functional teams to deliver on time and within budget. Performance & Business Analytics: Continuously track and analyze local top-line performance metrics (Rides, GMV, Revenue). Identify trends, flag issues early, and propose swift corrective action plans. Marketplace & Supply Optimization: Collaborate directly with Marketing and Marketplace Efficiency teams to adapt driver acquisition and retention initiatives to local realities. Propose strategic pricing, surge, and incentive opportunities. Public Affairs & Regulatory Risk Management: Support Public Affairs & Government Relations on regulatory topics affecting your markets. Proactively identify legislative risks and accompany leadership in government and industry meetings to provide on-the-ground business context. Local Partnerships & Business Development: Identify, evaluate, and develop new local partnership opportunities, negotiating commercial terms within established frameworks. Competitive Intelligence: Gather on-the-ground market insights and translate competitive intelligence into clear, actionable strategic recommendations. Skills, Knowledge & Expertise Proven Experience: 3–5+ years of experience in management consulting, tech operations, mobility/ride-hailing, or general management, leading multi-project portfolios. Analytical Mindset: Strong capability to analyze performance data (GMV, conversion rates, supply dynamics) and turn insights into high-impact operational decisions. Cross-Functional Leadership: A track record of driving cross-team alignment across Marketing, Policy, and Marketplace Operations. Stakeholder & Regulatory Savvy: Comfortable representing the company in external policy meetings, partner negotiations, and executive discussions. Execution & Agility: Strong project management skills with the ability to navigate ambiguity and deliver results in a fast-paced environment. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: onsite The Quality Assurance Group Lead combines advanced quality assurance expertise with people management, mentoring, and quality control — ensuring the consistency, accuracy, and effectiveness of quality evaluations within an assigned region, workflow, or operational scope. This role sits between QA Specialist and QA Manager, leading a team of 5–7 QA Specialists within inDrive's CS Operational Excellence department, and reports directly to the QA Manager. Key Responsibilities Lead a team of 5–7 QA Specialists within the assigned scope Distribute and prioritize workload across the team Coach, mentor, and develop QA Specialist competencies Monitor individual and team performance against quality KPIs Conduct regular 1:1s, team meetings, and performance reviews Conduct quality audits and second-level reviews of QA Specialist evaluations Ensure consistent application of quality governance frameworks and evaluation standards Act as the escalation point for complex quality-related questions and methodology disputes Lead calibration sessions to align monitoring results across the team Resolve disagreements related to monitoring results or evaluation methodology Identify trends, recurring mistakes, and systemic quality issues within the assigned scope Prepare quality insights, summaries, and action plans for stakeholders Support the implementation of new QA methodologies, monitoring scenarios, and process updates Participate in QA automation and process-improvement initiatives Provide data-driven recommendations to QA management based on monitoring results Skills, Knowledge & Expertise 3+ years of experience in Customer Support, Quality Assurance, or Operational Excellence Proven experience in quality monitoring, evaluations, and calibration processes Experience coaching, mentoring, or formally coordinating the work of others Experience working in multi-team or multi-vendor (BPO) environments — preferred Strong knowledge of quality frameworks, monitoring methodologies, and calibration standards Excellent analytical skills with the ability to identify trends and systemic patterns Strong written and verbal communication skills; ability to present findings clearly Demonstrated ability to collaborate across functions and levels of the organization Proficiency with QA platforms, dashboards, reporting tools, and performance analytics systems Ability to manage competing priorities and work effectively in a fast-paced environment Bilingual proficiency in Spanish and English (spoken and written) Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Lima, Peru Workplace: hybrid We are looking for a data-driven Senior Product Marketing Manager to own the strategy, execution, and continuous optimization of our customer lifecycle and product engagement initiatives. Key Responsibilities Campaign Preparation and Execution: Independently create, schedule, and execute marketing campaigns (email, push notifications, WhatsApp, in-app messages, banners) across multiple customer segments. Optimize campaigns for delivery across time zones, devices, and customer preferences. Ensure compliance with legal standards such as GDPR and other regional requirements. Audience Segmentation: Design and implement custom segmentation strategies based on multidimensional criteria such as behavior, demographics, orders and ride history, and engagement levels. Maintain dynamic customer segments that update automatically as data changes. Trigger Campaign Configuration: Build and manage multi-step automated workflows, such as re-engagement, loyalty program adoption, or upselling campaigns, with minimal supervision. Test and troubleshoot triggers to ensure proper execution and alignment with the customer lifecycle. Testing and Optimization: Plan, execute, and document A/B and multivariate tests for key campaign elements, including design, timing, and messaging. Use insights from testing to implement data-driven improvements across campaigns. Perform regular performance reviews to refine optimization strategies. Reporting and Analysis: Generate detailed reports on campaign performance, interpreting metrics like open rates, CTRs, conversions, and ROI. Present data insights to stakeholders and provide actionable recommendations to improve rider and driver engagement. Collaboration and Mentoring: Collaborate with cross-functional teams (content, design, analytics) to deliver campaigns. Provide guidance and support to junior CRM specialists, including peer reviews and knowledge sharing. Skills, Knowledge & Expertise CRM Platform Proficiency: Independently execute at least five end-to-end campaigns quarterly using advanced CRM platform features (e.g., Bloomreach, Salesforce Marketing Cloud, HubSpot). Build at least three advanced automations quarterly, such as multi-step workflows with branching logic (e.g., loyalty or churn prevention campaigns). Complete at least two courses with intermediate certification for Bloomreach or demonstrate equivalent expertise. Data Analysis and Reporting: Create detailed reports with data visualizations for at least five campaigns quarterly, incorporating metrics like open rates, conversion rates, and ARPPU. Work with datasets using tools like Excel or Google Sheets with advanced functions (e.g., INDEX/MATCH, QUERY). Present campaign insights to stakeholders in three formal presentations with actionable recommendations. Digital Marketing Expertise: Apply intermediate-level knowledge of digital marketing strategies, including personalization, retargeting, and customer journey mapping. Assist in the strategic planning of at least two multi-channel campaigns integrating email, WhatsApp, in-app, banners, and push notifications. Advanced Data Handling: Segment audiences dynamically based on real-time data, using at least three different criteria simultaneously. Ensure data compliance by implementing processes that align with GDPR/CCPA requirements for all campaigns. English Proficiency: Write comprehensive campaign briefs and reports in English, ensuring accuracy and clarity. Lead or co-lead three cross-functional meetings in English, presenting updates or insights confidently. Advanced Testing and Optimization: Conduct and analyze A/B tests for at least five campaigns quarterly, including testing subject lines, offers, layouts, and timing. Implement changes based on test results, achieving measurable improvements in key KPIs (e.g., a 5 statistically significant lift in conversion). Communication Deliverability: Monitor and resolve deliverability issues for campaigns. Use tools like Postmaster Tools or delivery reports to troubleshoot spam issues and optimize sender reputation. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Cairo, Egypt Workplace: hybrid The Grocery Team is responsible for building and evolving the customer experience for grocery delivery — from discovering stores and products to browsing the catalog, managing the cart, and completing checkout. We’re looking for a QA Engineer to join our team Key Responsibilities Test the full grocery customer journey, including store selection, catalog, search, product details, cart, checkout, payment, and order creation. Validate prices, discounts, inventory, product availability, and store-specific assortment across different locations and partners. Test grocery-specific scenarios such as weighted products, substitutions, unavailable items, quantity limits, and minimum order values. Test integrations between the storefront and catalog, pricing, inventory, order, payment, and delivery services, as well as external grocery partners. Validate fallback and degradation scenarios when a partner or internal service is unavailable. Ensure consistent behavior across mobile applications, WebView, and backend APIs. Develop and maintain automated tests and contribute to API, integration, and end-to-end test coverage. Participate in requirements reviews, test strategy, release validation, and investigation of production issues, taking ownership of quality throughout the product lifecycle. Skills, Knowledge and Expertise Strong experience in functional, integration, API, and end-to-end testing across the full customer journey: catalog, search, PDP, cart, checkout, payment, and order creation. Experience testing dynamic pricing, inventory, discounts, product availability, quantity limits, and minimum order value. Experience testing location- or store-specific assortment, including warehouse and geo-based availability. Good understanding of grocery-specific scenarios, such as weighted products, substitutions, unavailable items, and partial orders. Experience testing integrations with catalog, pricing, inventory, order, payment, and delivery services, including third-party partner APIs. Strong understanding of microservices, event-driven and asynchronous architectures, including retries, timeouts, idempotency, duplicate events, and eventual consistency. Experience with REST and/or gRPC APIs and automated API testing; familiarity with tools such as Postman. Experience creating and maintaining automated tests using frameworks such as Playwright, Cypress, Appium, or similar. Ability to investigate issues using logs, metrics, traces, databases, and message queues; experience with tools such as Grafana, CloudWatch, Kibana, Kafka, and SQL. Experience working with CI/CD pipelines, Docker, and AWS-based environments. Ability to validate consistency across mobile applications, WebView, backend APIs, and distributed services, and troubleshoot partial failures and partner/service outages. Experience contributing to test strategy, requirements reviews, release validation, and production issue analysis, with a focus on business risks and product quality throughout the entire development lifecycle. Nice to have: experience with grocery/e-commerce products, mobile testing, contract testing, external partner integrations, performance/load/resilience testing, feature flags, A/B testing, and product metrics such as conversion, add-to-cart rate, checkout completion, error rate, and latency. Conditions & Benefits Help us challenge injustice by creating fair choices for millions of people across 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Islamabad, Pakistan Workplace: hybrid The Grocery Team is responsible for building and evolving the customer experience for grocery delivery — from discovering stores and products to browsing the catalog, managing the cart, and completing checkout. We’re looking for a QA Engineer to join our team Key Responsibilities Test the full grocery customer journey, including store selection, catalog, search, product details, cart, checkout, payment, and order creation. Validate prices, discounts, inventory, product availability, and store-specific assortment across different locations and partners. Test grocery-specific scenarios such as weighted products, substitutions, unavailable items, quantity limits, and minimum order values. Test integrations between the storefront and catalog, pricing, inventory, order, payment, and delivery services, as well as external grocery partners. Validate fallback and degradation scenarios when a partner or internal service is unavailable. Ensure consistent behavior across mobile applications, WebView, and backend APIs. Develop and maintain automated tests and contribute to API, integration, and end-to-end test coverage. Participate in requirements reviews, test strategy, release validation, and investigation of production issues, taking ownership of quality throughout the product lifecycle. Skills, Knowledge and Expertise Strong experience in functional, integration, API, and end-to-end testing across the full customer journey: catalog, search, PDP, cart, checkout, payment, and order creation. Experience testing dynamic pricing, inventory, discounts, product availability, quantity limits, and minimum order value. Experience testing location- or store-specific assortment, including warehouse and geo-based availability. Good understanding of grocery-specific scenarios, such as weighted products, substitutions, unavailable items, and partial orders. Experience testing integrations with catalog, pricing, inventory, order, payment, and delivery services, including third-party partner APIs. Strong understanding of microservices, event-driven and asynchronous architectures, including retries, timeouts, idempotency, duplicate events, and eventual consistency. Experience with REST and/or gRPC APIs and automated API testing; familiarity with tools such as Postman. Experience creating and maintaining automated tests using frameworks such as Playwright, Cypress, Appium, or similar. Ability to investigate issues using logs, metrics, traces, databases, and message queues; experience with tools such as Grafana, CloudWatch, Kibana, Kafka, and SQL. Experience working with CI/CD pipelines, Docker, and AWS-based environments. Ability to validate consistency across mobile applications, WebView, backend APIs, and distributed services, and troubleshoot partial failures and partner/service outages. Experience contributing to test strategy, requirements reviews, release validation, and production issue analysis, with a focus on business risks and product quality throughout the entire development lifecycle. Nice to have: experience with grocery/e-commerce products, mobile testing, contract testing, external partner integrations, performance/load/resilience testing, feature flags, A/B testing, and product metrics such as conversion, add-to-cart rate, checkout completion, error rate, and latency. Conditions & Benefits Help us challenge injustice by creating fair choices for millions of people across 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid You will lead analytics for the Services cluster — the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas: Watchdocs (driver document verification and work with the compliance base), Trust & Safety (everything related to trust and safety in rides — incidents and safety features), Customer Support (both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance), Customer Experience (Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and Antifraud (protecting rides, transactions, ratings, and more from abuse across inDrive). You will build and manage a team that partners closely with product, operations, support, and compliance to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes — your work will define how the company balances protection, cost, and user satisfaction. In this role, you will act as a strategic partner to product and business leaders, as well as to Trust & Safety and Compliance stakeholders — shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform. Key Responsibilities Own the analytics strategy and roadmap for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership Build, grow, and develop a team of 11+ (analysts) — hiring, mentoring, and setting quality standards across the cluster Lead Antifraud analytics : detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives Drive Trust & Safety analytics : measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers Oversee Customer Support analytics : assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance Lead CX analytics : connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions Guide Watchdocs analytics : the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience Define and standardize metrics, definitions, and monitoring across the cluster; ensure data quality in partnership with DWH, DS, and Engineering Establish best practices in experimentation (A/B testing), causal inference, forecasting, and effect measurement across the team Partner cross-functionally at the company level (Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders Skills, Knowledge and Expertise 6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses 2+ years of people management, leading teams of 10+ people, including other managers or team leads Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference) Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level Proficiency in BI tools (Tableau, Looker, Redash, or similar) Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences English proficiency at B2 or higher for international collaboration Nice to Have Hands-on experience in one of the Services domains — Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance Experience with fraud / risk modeling, anomaly detection, or safety analytics Familiarity with text / sentiment analysis for customer-feedback data Experience scaling analytics across multiple countries and verticals Why join us Help us challenge injustice by creating fair choices for millions of people across 48 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from EUR 90 700 gross Final benefits may vary depending on the location.

Location: Pretoria, South Africa Workplace: hybrid We are looking for a Senior Marketing Manager to drive passenger acquisition, retention, and brand growth for inDrive Southern Africa region with a primary focus on South Africa. You will work closely with the Regional Marketing Lead and the local team to bring inDrive's global brand strategy to life on the ground – leading hands-on execution of marketing activations, partnerships, and brand-building initiatives across the region. Key Responsibilities Execute locally relevant marketing strategy by adapting inDrive's global brand strategy and guidelines to the South Africa, Zambia, Zimbabwe and Botswana markets Work as an embedded, hands-on member of the local team, partnering closely with Business Development, Driver Operations, and other local functions within a matrix structure Contribute to and help develop marketing briefs for advertising campaigns and creative production, ensuring creatives are culturally relevant Plan and deliver 360° marketing campaigns, activations, and partnerships that drive passenger acquisition and brand awareness Partner with the Regional Marketing Lead on budget and strategic planning, and execute the approved local marketing budget Analyze the acquisition and retention funnels, surface product improvement opportunities, and conduct in-market customer development (CustDev) research Generate and test performance marketing hypotheses in coordination with the in-house performance marketing team Skills, Knowledge & Expertise 4+ years of digital consumer marketing experience, ideally within a global or multinational company Hands-on experience planning and executing multi-channel (360°) marketing campaigns and activations Experience working with influencer marketing and partnerships Comfortable operating in a matrix structure, collaborating with and influencing multiple stakeholders and functions without direct authority An execution-focused mindset – equally comfortable shaping plans and personally delivering the work, including agency management Strong analytical skills, with the ability to assess campaign and funnel performance and translate data into action Experience working with a mobile product is a plus but not required Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Tbilisi, Georgia Workplace: hybrid Geo Search runs the search that tens of millions of customers use to say where they are going, across many countries where the commercial maps everyone else leans on are often wrong, incomplete, or simply missing. We are building our own search and recommendation stack, which means we own the data, the ranking, and the measurement. The team is cross-functional, spanning backend, machine learning, mobile, and QA, and works with a product manager focused on relevance and with geo analysts. It owns place search and autocomplete, geocoding, ranking and personalization, location detection and pickup selection, and its own search screens on Android and iOS. It is measured on order conversion, search conversion, and mean reciprocal rank We are looking for a Senior Data Scientist to own ranking, relevance and recommendation for geo search: the models that decide which places a customer sees, in what order, and how that changes with context. This is a modeling role with production responsibility, and it is close to a founding one. You will define how relevance is measured here, build the training data from scratch, and own the models that follow. The interesting constraint is that suggestions must return within tens of milliseconds of each keystroke, in cities where map data is thin and people type in mixed scripts, so model choice is an evidence-based trade-off you will own rather than a preference: gradient-boosted ranking on behavioral data today, transformers and large language models where they earn their place in query understanding and cross-script matching, and neural reranking if the failure analysis justifies it. Ground truth comes from what drivers, couriers and customers actually do, and from completed rides, so a large part of the craft is turning messy behavioral logs into labels you can trust. You will measure your impact through offline evaluation and online A/B tests, and changes reach millions of customers in weeks. Key Responsibilities Own ranking, relevance and recommendation for geo search end to end, from training data through to models serving in production Build the label pipeline that turns search sessions and completed rides into trustworthy training data, including correction for position bias and other presentation effects Train and own the models that order results, and the confidence model that decides per query whether we serve our own answer or fall back to an external provider Build query understanding for our markets, including cross-script matching, using large language models to label offline and distilling into models fast enough for the keystroke path Own evaluation end to end: the offline replay harness that scores recorded sessions against real rides, the error analysis that turns failures into work for the right team, and the online experiments that prove impact Keep models healthy after launch as data and cities shift Skills, Knowledge and Expertise Minimum qualifications 5 or more years building models that shipped and improved a production metric Direct experience with ranking, search relevance, or recommendation systems, including how they are evaluated Expert Python and SQL, fluency with gradient boosting, and working knowledge of transformers Experience taking a model to production and owning it afterwards The ability to work across teams, since search quality work generates data and engineering tasks that others own Preferred qualifications Depth in geocoding, autocomplete, or place search Learning to rank in practice: pairwise and listwise objectives, MRR, NDCG, Hit@k, and their failure modes Relevance tuning on OpenSearch or Elasticsearch, including analyzers Multilingual or cross-script search, for example Arabic and Arabizi or Urdu and Roman Urdu Distilling language models under a latency budget, and experience in mapping or geospatial products in developing markets Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for an Engineering Manager to lead and develop a team of infrastructure engineers responsible for critical production systems. This role combines people management with strong technical expertise , requiring a solid infrastructure background and deep knowledge of AWS, Kubernetes, distributed systems, networking, and infrastructure automation . Key Responsibilities Lead, manage, and develop a team of infrastructure engineers responsible for critical production systems Own team execution, delivery, and day-to-day prioritization in alignment with infrastructure strategy and architectural direction Run the shared goals and collaborate with the Infrastructure Security, and other platform teams Translate infrastructure priorities into clear team plans, milestones for both infrastructure and product teams Work with Staff and Senior engineers to ensure technical solutions are delivered effectively and aligned with established architectural principles Ensure the reliability, availability, and operational readiness of systems owned by the team Own the team’s operational practices, incident response, postmortems, and completion of follow-up actions Set clear expectations, run regular 1:1s, provide actionable feedback, and support engineers through performance reviews and Individual Development Plans Skills, Knowledge and Expertise 7+ years of experience in software, infrastructure, SRE, or platform engineering, including 2+ years in an engineering management role within a Platform cluster Proven experience leading and developing engineering teams responsible for production infrastructure or platform systems Strong infrastructure engineering background, with sufficient technical depth to review architecture, challenge decisions, and work effectively with Staff and Senior engineers Strong understanding of cloud infrastructure, especially AWS, Kubernetes, distributed systems, networking, and infrastructure automation Experience operating highly available, business-critical systems, including incident management, on-call, postmortems, capacity planning, and operational excellence Proven ability to set priorities, build execution plans, and deliver complex engineering initiatives while balancing reliability, technical debt, operational work, and long-term investments Ability to delegate technical ownership and enable senior engineers to lead major technical initiatives Strong cross-functional leadership skills, with the ability to align teams, manage dependencies, and resolve organizational, process, and technical bottlenecks Professional working proficiency in English Nice to Have Experience operating infrastructure across multiple regions, data centers, or hybrid cloud environments Experience managing teams with significant networking or distributed infrastructure responsibilities Experience working in organizations where infrastructure teams provide internal platforms and services to a large number of engineering teams Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from 90 700 EUR gross Final benefits may vary depending on the location.

Location: Guatemala Workplace: hybrid We are expanding our Ride-Hailing Department and we're looking for a Business Operations Specialist to be responsible for managing our driver operations process in their given region. Key Responsibilities Organize and Optimize Engagement Processes Coordinate strategies to attract, activate, reactivate, and retain drivers Lead initiatives to maximize driver lifecycle value, from first contact to long-term engagement Lead and Motivate the Team Lead and manage a team of agents focused on driver engagement Conduct training sessions to develop key skills for user acquisition and activation Foster a motivating and high-performance team environment Manage KPIs and Funnel Efficiency Monitor and optimize the entire driver funnel: from app installation to completing successful orders Track and improve territory KPIs Design and execute action plans to improve key metrics Implement Motivational Programs Create and execute incentive programs to boost agent and driver performance Share performance feedback and insights to encourage continuous improvement Support Activation & Reactivation Strategies Assist in launching, adapting, and enhancing strategies for driver activation/reactivation Manage third-party partnerships to increase the number of new drivers onboarded Monitor CRM & Communication Quality Oversee call scripts and AI-driven communication tools Continuously test and refine communication approaches for optimal user experience Ensure all touchpoints deliver high-quality interactions Execute City Launches Travel within the country to support on-the-ground efforts for new city launches Organize and lead local driver recruitment campaigns Market Monitoring & Cross-Functional Collaboration Stay on top of competitor activity (bonuses, offers, etc.) Ensure seamless cross-functional communication with internal stakeholders to align strategies and priorities Skills, Knowledge & Expertise Advanced English proficiency: Both written and verbal communication skills are required Strong understanding of the sales funnel and how it applies to driver acquisition Proven customer relationship management skills, particularly in managing large-scale recruitment efforts Experience in sales or recruitment, with a focus on meeting targets and performance optimization Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs Availability for business travel to manage recruitment activities across different regions Degree in Business Administration, Marketing, or a related field (either in progress or completed) Sales team management experience is highly desirable, particularly in recruitment or acquisition environments Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions Knowledge of local transportation regulations and market trends would be a plus Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: New Delhi, India Workplace: hybrid We’re building a Content Design function from scratch and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after. Key Responsibilities Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time. Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc. Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. Help evolve content guidelines and standards. Skills, Knowledge & Expertise 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. Basic experience with analyzing support tickets or customer journey mapping (CJM). Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. Experience with iterating and improving content based on feedback, research, and data. Strong cross-functional collaboration skills. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid You will lead analytics for the Services cluster — the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas: Watchdocs (driver document verification and work with the compliance base), Trust & Safety (everything related to trust and safety in rides — incidents and safety features), Customer Support (both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance), Customer Experience (Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and Antifraud (protecting rides, transactions, ratings, and more from abuse across inDrive). You will build and manage a team that partners closely with product, operations, support, and compliance to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes — your work will define how the company balances protection, cost, and user satisfaction. In this role, you will act as a strategic partner to product and business leaders, as well as to Trust & Safety and Compliance stakeholders — shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform. Key Responsibilities Own the analytics strategy and roadmap for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership Build, grow, and develop a team of 11+ (analysts) — hiring, mentoring, and setting quality standards across the cluster Lead Antifraud analytics : detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives Drive Trust & Safety analytics : measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers Oversee Customer Support analytics : assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance Lead CX analytics : connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions Guide Watchdocs analytics : the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience Define and standardize metrics, definitions, and monitoring across the cluster; ensure data quality in partnership with DWH, DS, and Engineering Establish best practices in experimentation (A/B testing), causal inference, forecasting, and effect measurement across the team Partner cross-functionally at the company level (Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders Skills, Knowledge and Expertise 6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses 2+ years of people management, leading teams of 10+ people, including other managers or team leads Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference) Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level Proficiency in BI tools (Tableau, Looker, Redash, or similar) Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences English proficiency at B2 or higher for international collaboration Nice to Have Hands-on experience in one of the Services domains — Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance Experience with fraud / risk modeling, anomaly detection, or safety analytics Familiarity with text / sentiment analysis for customer-feedback data Experience scaling analytics across multiple countries and verticals Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid We are looking for a Senior Mobile Advertising Account Manager to develop relationships with key advertising platforms, agencies, and resellers and help improve the efficiency and scalability of inDrive’s digital acquisition channels. The role connects regional Marketing Managers with external partners, including Xiaomi, Moloco, AppLovin, Apple Ads, agencies, and resellers. The ideal candidate combines performance marketing expertise with strong partnership, negotiation, and stakeholder management skills. Key Responsibilities Own and develop relationships with key advertising platforms, agencies, and resellers. Work closely with regional Marketing Managers to understand their acquisition needs and identify relevant solutions and opportunities. Translate regional business needs into actionable initiatives for external partners. Negotiate commercial terms, incentives, test budgets, service levels, and other partnership conditions. Identify opportunities to improve channel efficiency, scalability, and overall marketing performance. Initiate and coordinate tests of new traffic sources, products, inventory, and platform capabilities. Evaluate partner performance and recommend the optimal setup across direct, agency, and reseller buying models. Share platform expertise, best practices, and successful cases across regions. Qualifications 5+ years of experience in performance marketing, mobile user acquisition, digital partnerships, media buying, or agency management. Strong understanding of mobile performance marketing and the in-app advertising ecosystem. Experience working with advertising agencies and/or resellers. Experience working directly with advertising platforms or traffic sources is highly desirable. Strong understanding of performance metrics such as CPA/CAC, CPI, ROAS, LTV, and retention. Proven commercial negotiation and partner management experience. Strong internal stakeholder management skills and ability to work with multiple regional teams. Analytical mindset and ability to connect partnership opportunities with measurable marketing results. Fluent English. Nice to have: Hands-on experience buying and optimizing in-app traffic. Experience with Moloco, AppLovin, Apple Ads, Xiaomi, or similar platforms. Experience managing both direct and agency/reseller buying models. Understanding of mobile attribution, MMPs, SKAN, and incrementality. Experience launching and scaling new acquisition channels across multiple markets. Key Skills Mobile Performance Marketing Strategic Partnership Management Commercial Negotiation Internal Stakeholder Management Analytical & Business Thinking Consultative Approach Cross-functional Collaboration Prioritization & Project Management Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We’re looking for an experienced Payroll Accounting Manager to join our team and take ownership of payroll accounting operations, ensuring accuracy, compliance, and timely reporting across multiple markets. Key Responsibilities Act as the primary preparer in month-end and quarter-end close calendar, checklist, and reconciliations, and lead the accounting team in monthly and quarterly close flux presentations with management. Take full ownership of payroll accounting functions, including processing, reconciliation, compliance, and reporting. Design and implement robust accounting procedures, internal controls, and compliance mechanisms that align with accounting policies and regulations. Drive the development and deployment of accounting process improvements, with a focus on automation, efficiency, and scaling for company growth. Develop and maintain technical accounting expertise in areas including payroll accounting compliance, processes, and controls. Draft comprehensive accounting policies by leveraging US GAAP technical accounting guidance and collaborating with cross-functional stakeholders. Proactively identify inefficiencies in existing accounting processes and design innovative solutions to address them. Partner with external auditors to facilitate smooth audit processes and ensure timely completion of deliverables. Assist with processing the Company's employee equity grants. Skills, Knowledge & Expertise Have 7+ years of progressive accounting experience, preferably in startup or high-growth environments, including 3+ years of experience in a public company. Hold a Bachelor’s degree in Accounting or Finance, with CPA certification (or equivalent) preferred. Have demonstrated experience with payroll accounting and related compliance requirements Possess a proven track record of successfully leading process improvement initiatives and system implementations. Are proficient in NetSuite or similar accounting software, with experience in financial systems integration. Exhibit exceptional organizational skills with the ability to prioritize and manage multiple workstreams effectively. Have keen attention to detail and unwavering commitment to accuracy. Are a self-starter who is able to work independently, identify issues, and implement solutions without significant oversight. Possess strong analytical skills with the ability to synthesize complex financial information into actionable insights. Have excellent verbal and written communication skills for cross-functional collaboration. Strong Candidates May Have: Experience working in a fast-paced startup environment, particularly in the technology sector. Successfully led accounting system implementations or major upgrades. Expertise in developing and documenting streamlined processes that scale with company growth. Experience with creating automation solutions for accounting workflows. Experience thriving in ambiguity and excelling at developing structure in unstructured environments. Proven track record of identifying inefficient processes and implementing innovative solutions. A proactive approach to anticipating and solving problems before they escalate. Ability to balance strategic thinking with tactical execution. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary starting from 58 000 EUR gross. Final benefits may vary depending on the location.

Location: Tbilisi, Georgia Workplace: hybrid We are looking for a Senior Data Project Manager to join inDrive's Data Platform. You will work in close partnership with the Engineering Managers of two core teams, Data Ops and Data Delivery, and coordinate projects that span multiple data platform teams: for example, onboarding data from external partners and orchestrating its downstream transformation into analytics-ready data marts. Key Responsibilities Coordinate cross-functional Data Platform (DWH) initiatives end-to-end, from source-system integration through the warehouse to analytical data marts Act as the single point of accountability for initiative outcomes, ensuring value delivery within expected timeframes Drive projects that cut across several teams, e.g. partner data ingestion followed by transformation and modeling, aligning scope, sequencing, and ownership between Data Ops, Data Delivery, and adjacent teams Work in tandem with the Engineering Managers of Data Ops and Data Delivery on planning, capacity, and execution; participate in the operational management of the teams Own project and initiative schedules: identify risks, dependencies, and potential slippage early, and communicate them promptly to all stakeholders Manage priorities across product-driven requests from internal data consumers and long-term platform investments (reliability, data quality, governance, security) Build a process for continuous improvement of team metrics: delivery performance, quality, engagement, and team maturity Facilitate project- and program-level events (planning, syncs, retros, stakeholder reviews) Translate between business and technical teams, keeping internal consumers, engineering, and leadership aligned Skills, Knowledge and Expertise 3+ years of project or program management experience in Data Platform, Data Warehousing (DWH), or Analytics environments Demonstrated success managing complex initiatives with multiple stakeholders, teams, and moving parts Solid command of modern goal-setting and project management tools Exceptional communication and stakeholder alignment skills: able to translate between business and technical audiences Highly organized, with strong prioritization, risk management, and accountability-driving skills Strong systems thinker; brings clarity and structure to ambiguity Nice to have Hands-on experience in Data Platform / Data Warehouse ecosystems: understanding of data pipelines, ODS-to-data-mart layering, streaming and batch delivery, data governance Experience in high-growth consumer tech Familiarity with modern data stack tooling (dbt, Airflow, Kafka, BigQuery or similar cloud DWH) Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from 70 100 EUR gross Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid We're looking for a hands-on operating leader of the Global Facilities function. You'll shape and run our Global Workplace strategy, from our HQ and offices worldwide to our distributed remote teams. You'll also be a trusted partner to business leaders and country teams in Office questions. This is a rare chance to manage a function at global scale and directly support inDrive's growth. Key Responsibilities Strategic Vision and Execution: Develop and execute a comprehensive global facilities strategy that directly supports the company's growth objectives and overall business strategy. Unifying Leadership: Lead and integrate diverse teams, including both physical office management and remote international facilities operations, fostering cohesion and high performance. Performance-Driven Management: Define, track, and report key performance indicators (KPIs) and metrics to demonstrate value, drive continuous improvement, and ensure operational excellence. Business Partnership: Act as a trusted partner and advisor to business leaders, understanding their needs and translating them into actionable operational strategies and solutions. Mentorship: Serve as a mentor for both direct reports and other leaders across the organization, sharing expertise and fostering a culture of operational excellence. Financial Acumen: Oversee budgeting and financial reporting for all global operations and facilities initiatives, ensuring fiscal responsibility and strategic investment. Skills, Knowledge & Expertise Extensive experience leading operations across multiple international markets, with a strong grasp of cultural and regulatory differences Proven track record managing large, geographically distributed remote teams Broad operational scope covering both physical facilities and remote team support Strong financial acumen: budgeting, financial analysis and management of complex operational budgets Proactive, solution-oriented mindset and comfort working independently in a fast-changing environment Excellent communication and presentation skills, including with executive leadership Experience mentoring managers and building teams from the ground up Fluent English; [other languages, if relevant] Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid The Head of Supply is one of the key leadership roles in the vertical, owning supply performance across a large portfolio of markets and ensuring we can both run the current business efficiently and build the supply model required for future growth. The role combines two core mandates: Run the business: maintain a healthy marketplace, sufficient supply, efficient acquisition, strong courier economics, and consistent operational performance across markets. Change the business: build new supply models, fleet structures, operating approaches, product capabilities, and scalable solutions required to support new products, monetisations streams, and business models. This is a global ownership role with direct accountability for supply strategy, marketplace performance, economics, execution, and transformation. Key Responsibilities Marketplace Health Own supply-demand balance by market, zone, and time of day based on marketplace efficiency inputs. Maintain courier availability, utilisation, productivity, and overall marketplace health. Own geographic coverage gaps, supply density, and market expansion readiness. Build and maintain supply forecasting models with measurable accuracy targets. Own SLA achievement, done rate, acceptance rate, and other critical supply-side marketplace metrics. Identify structural marketplace issues early and drive corrective actions together with country teams and Product. Supply Acquisition Own the end-to-end courier acquisition funnel from awareness through activation and 1/3/10 completed deliveries. Define and manage CAC targets, acquisition budgets, channel mix, and activation efficiency. Run digital, referral, offline, partnership, and local acquisition programmes across markets. Design scalable acquisition playbooks while adapting execution to local market realities. Build and maintain a structured experimentation framework to continuously improve acquisition efficiency and activation quality. Ensure acquisition is directly linked to marketplace demand rather than managed as an isolated growth function. Supply Marketing Own global courier positioning and the courier value proposition. Define why couriers should choose, stay with, and prioritise our platform versus alternatives. Drive supply performance marketing together with the central Marketing team. Test and optimise creative, messaging, channels, and offers across acquisition and retention. Define communication strategy for active, lapsing, and reactivated couriers. Ensure courier communication supports both marketplace performance and long-term retention. Budget & ROI Ownership Own and allocate acquisition, incentive, referral, supply marketing, and other relevant supply budgets. Define clear СAC, payback, ROI, and incremental impact frameworks for all supply investments. Build quarterly and annual budget plans with scenarios and clear business assumptions. Reallocate investment across markets based on performance, opportunity, and marketplace needs. Hold country teams accountable for supply investment efficiency. Ensure every material supply investment has a clear expected business outcome and measurable return. Strategy Author and own the global supply strategy, updated annually and reviewed quarterly. Define how our supply model should evolve across different market maturity stages and business models. Build the country prioritisations framework based on marketplace maturity, growth opportunity, economics, and strategic importance. Lead quarterly and annual planning cycles, including OKR-setting with country teams. Define the long-term evolution of courier, fleet, partner, and hybrid supply models. Identify structural opportunities to improve supply quality, scalability, cost, and competitive advantage. Ensure supply strategy supports new verticals, products, monetisation models, and future business growth. Operations Run weekly global supply business reviews with country teams. Maintain a clear view of performance, key risks, priorities, and required actions across all markets. Manage country escalations and unblock critical operational issues with speed. Build scalable operating standards while preserving necessary local flexibility. Drive cross-functional alignment across Product, Marketing, Finance, Legal, GR, Commercial, and Operations. Step into critical markets or projects when performance requires direct leadership intervention. Build strong accountability across country teams for execution and results. Product Represent supply requirements in all relevant product roadmap decisions. Own prioritisation of supply-side product needs based on business impact and marketplace performance. Maintain and prioritise the supply product backlog together with Product. Translate operational problems into scalable product solutions rather than permanent manual processes. Coordinate experiment sequencing, pilots, rollout planning, and post-launch evaluation. Ensure new products and business models have a viable supply operating model before scale. Lead the supply side of major change initiatives including new fleet models, fulfilment models, courier tools, and marketplace mechanics. Analytics Own the supply performance framework across all markets. Own supply dashboards, country scorecards, and management reporting. Run regular funnel analysis, cohort analysis, marketplace diagnostics, and investment performance reviews. Build forecasting, scenario planning, and capacity models required for business planning. Track forecast accuracy and continuously improve planning quality. Ensure decisions are based on clear data and comparable metrics across markets. Move the organisation from reporting what happened to understanding why it happened and what needs to change. Qualifications 7+ years in marketplace operations, supply growth, or platform scale. Proven ownership of acquisition budgets ($1M+ annually). Experience leading multi-country or global teams of 8+ people. Track record of improving CAC and supply retention simultaneously. Background in on-demand logistics, ride-hailing or food delivery preferred. Advanced level of English proficiency. The Head of Supply is not only responsible for managing the existing supply organisation. The expectation is to build a global supply engine that can scale with the business. The person should be equally comfortable running marketplace performance today and redesigning the operating model for tomorrow - moving between country execution, economics, strategy, product, and complex transformation topics. Success in this role means having the right supply, in the right place, at the right time and cost today, while continuously building a stronger and more scalable supply model for the future. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary starting from 86 800 EUR gross Final benefits may vary depending on the location