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Location: Damascus, Syria Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. The Customer Experience Specialist position in Beirut is key in driving Toters’ growth across the country, and with multiple stakeholders. We are looking for a multi-skilled candidate with strong communication and customer service skills to help TOTERS scale up operations and grow our customer base. The selected individual will help Toters grow and manage the day-to-day operations, while delivering excellent customer experience. Responsibilities: Answer all inbound communications from customers and merchants. Monitor orders queue for any new orders and manage the new order assignment process 6 days a week. Handle daily customer care emails, support messages, and calls. Follow up on assigned orders with phone calls & Chats to Merchants and Customers to ensure orders are received and being processed without any delays or issues. Channel market feedback to technology team to improve the Customer and Driver Apps. Monitor any issues with orders and deliver necessary compensation to customers when needed. Handle initiated outbound activities/campaigns when required. Meet the department’s KPI targets for order fulfillment and service quality. Help Toters continue to WOW its growing customer base. Requirements: B.S in Business Administration, Communications, Public Relations, or related field, or equivalent work experience. Responsible individual who is able to wear multiple hats to get the job done, from sitting behind a desk and performing analytical tasks, to delivering exceptional service to customers and following up with merchants and the operations team through phone calls, chats and email. A Positive mindset, Fast learner, dynamic and able to work well under pressure. Understand the impact of having a positive attitude when handling certain cases, and handle stress. Apply elements of building positive rapport with customers and ensure proper etiquette to satisfy various customer situations. Constant readiness and availability, with the ability to manage calls and communication channels 6 days a week, especially during dinner and lunch peak hours. Flexible and willing to work on shift based environment including weekends, holidays, evening and overnight shifts. Excellent communication skills in English and Arabic. Strong Organization and Time Management skill. Tech savvy, and is able to learn and use web tools.

Define and evolve Unify’s visual language across typography, color, spacing, iconography, motion, and brand expression. Partner with the components sub-team and the patterns and templates sub-team to ensure visual design is applied consistently and intentionally across every asset.

Location: UK: Manchester (Landmark, St Peter's Square, 1 Oxford St) Workplace: Hybrid The role & impact In this role, you will play a key part in delivering world-class support and guidance to small business owners, bookkeepers, and accountants who rely on Xero and Melio. You will help customers resolve queries quickly and effectively across multiple channels, enabling them to understand and realise the full value of the business payments platform. By guiding users through key product features and workflows, you will empower small businesses to manage their accounts payable with ease while authentically representing the brand in every interaction. Operating in a fast-paced environment, you will troubleshoot complex issues and deliver clear, empathetic, and reliable support that meets high service standards. You will take personal ownership over your success, working towards productivity and quality goals while keeping customers updated every step of the way. The team & how they connect You will join Xero's Customer Experience team while maintaining a dedicated focus on supporting US-based Melio customers and product workflows. The team collaborates closely across various departments within Xero and Melio to share insights, solve customer challenges, and streamline support experiences. Together, they embrace a growth mindset and continuously adapt to evolving strategies, tools, and technology to deliver outstanding customer outcomes. Initially, the role will focus on: - Providing fast, high-quality support across phone, email, and live chat channels. - Navigating case management systems such as Salesforce and Zendesk to capture details accurately. - Assisting customers with accounts payable workflows, vendor payment features, and platform navigation. - Escalating complex technical issues smoothly while keeping customers fully informed of progress. Where and how you can work We are looking to add Customer Experience Specialists to our team who will work the following schedule: - Monday through Friday, 11:30AM - 8PM - As this role involves supporting US-based customers, there will be a requirement to work some UK Public Holidays (excluding Christmas Day, and New Years Day) - There will also be an evening pay supplement for shifts ending at 8:00 PM Please note that the anticipated start date will be in 18 January 2027. Here are some of the things we're looking for, for this role: - Experience in a customer service environment working towards service levels and quality targets. - Proven problem-solving skills with a thoughtful, diligent approach to resolving queries. - Confidence in managing multi-channel communications, including phone, email, and concurrent live chat interactions. - Technical proficiency with tools like Google Suite or Microsoft Office, and exposure to small business accounting platforms or CRM software such as Salesforce or Zendesk. - Strong relationship-building skills grounded in empathy, active listening, and clear communication. - Adaptability and a growth mindset that thrives in a fast-paced, high-change landscape. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. Please note: This role will require occasional travel to San Francisco. The role Nebius is looking for a Communications Designer, Developer Experience to be a part of the Design team and embedded with DevRel. At Nebius, we believe builders decide which platforms win. AI engineers, agent builders, ML engineers and inference teams choose what to build on long before it becomes a procurement decision — and we want to earn that choice early, while they're still picking their models, inference and tooling. This role is about making Nebius the brand those builders recognize, respect, and share. You’re welcome to work remotely in the United States. Your responsibilities will include: Building and evolving the visual language for everything developer-facing — one system that holds together across the dev.nebius.com , AI Builder Program, social, events, swag, and developer community. Designing for where builders actually are — meetups, hackathons, conference presence, event environments, and swag that developers actually want to wear and keep. Designing web pages, developer program materials, campaign visuals, and social content for a technical audience. Making technical content look as good as it is: benchmarks, GPU specs, pricing, architecture diagrams — turning dense material into visuals people actually want to read and share. Creating AI-templates and guidelines so the DevRel team can produce on-brand materials at speed without a designer in every loop. Working in the open with DevRel and content: quick concepts, tight iterations, ship-learn-repeat. We expect you to have: A portfolio of marketing that developers actually respect — launch pages, developer program sites, campaigns, event visuals, technical content. Engineers can smell fluff; you don't produce it. You understand the audience: AI builders, ML engineers, DevOps, inference and platform teams, developers moving into AI. You know what catches their attention, what they ignore, and what makes them share something with a colleague. You study the brands developers love — and can explain why their marketing lands with a technical audience, bringing that thinking into your own work. Experience designing for physical spaces and events: booths, signage, environments, printed materials, swag — you understand print technologies, materials, and production constraints, and can take a design from concept to fabrication. System-first mindset: a visual language that scales across surfaces, not a collection of one-offs. AI-proficiency: up-to-date knowledge of AI tools and a strong critical eye for results — from a design expert's perspective, not an average user's. Strong layout, composition, and information design skills: typography, grids, visual hierarchy, and the craft to keep dense technical material clear. Ability to articulate and defend design decisions, incorporate feedback, and iterate quickly. Excitement about defining what an AI cloud brand looks like for the people building on it. #LI-LT1 Key employee benefits in the US: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance : Company-paid short-term, long-term and life insurance coverage. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $150,000 — $187,500 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: São Paulo or Rio de Janeiro, Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A leading global digital banking platform and one of the largest neobanks in Latin America, headquartered in Brazil. The company provides a mobile-first suite of financial services—including credit cards, savings accounts, and investments—designed to eliminate bureaucracy and high fees. By leveraging advanced data analytics and a customer-centric digital infrastructure, the organization delivers transparent and accessible financial solutions to millions of users across Brazil, Mexico, and Colombia. What You’ll Do Design, build, test, and maintain AI agent capabilities, including tools, skills, commands, and prompts Apply prompt-engineering techniques to improve agent accuracy, reliability, and usability Define structured output contracts, error-handling mechanisms, and evaluation methods for measuring agent behavior Develop extensions, plugins, and integrations for AI-powered development tools Build and maintain reusable application templates that establish consistent engineering standards across generated projects Develop developer-facing interfaces and internal tooling using React and TypeScript Improve the developer experience through actionable feedback, clear error messages, reliable defaults, and streamlined workflows Implement and maintain quality gates, including type checking, linting, automated testing, and build validation Apply containerization and runtime standards to support secure and consistent application development Collaborate with platform engineers to integrate AI capabilities with infrastructure, CI/CD pipelines, and deployment workflows Monitor platform usage, identify friction points, and continuously improve the experience based on observed behavior and user feedback Document technical decisions, agent behavior, platform capabilities, and development workflows Incorporate AI agents into daily engineering activities and identify opportunities to improve their effectiveness What You Bring A solid foundation in application architecture, software engineering, and modern development practices Hands-on experience designing and implementing AI agents, including tools, skills, commands, and prompt engineering Experience evaluating AI agent behavior systematically using defined criteria, test cases, and supporting evidence Experience with React and TypeScript, including modern frontend development patterns and build tooling Experience building reusable application templates, developer tools, internal platforms, or self-service engineering capabilities Knowledge of automated testing, type checking, linting, build validation, and software-quality practices Familiarity with containerization and application runtime environments Working knowledge of cloud infrastructure, CI/CD concepts, and application deployment workflows Strong technical English skills, including written documentation and remote collaboration Strong analytical and problem-solving abilities with excellent attention to detail Ability to work independently, navigate ambiguity, and take ownership of technical outcomes Interest in incorporating AI agents into everyday engineering workflows and continuously improving their performance Nice to have Experience developing plugins, extensions, or integrations for AI-powered development environments Experience using Python for supporting services, automation, or AI-related workflows Familiarity with enterprise application security, governance requirements, and engineering guardrails Experience designing structured agent interfaces, typed outputs, and robust error-handling mechanisms Understanding of cloud-native architectures, CI/CD pipelines, and production deployment practices Experience improving developer productivity through internal platforms, reusable templates, or self-service tooling Exposure to AI evaluation frameworks, observability, or agent performance monitoring English level Upper-Intermediate Work Type: Remote Eligible Locations: São Paulo or Rio de Janeiro, Brazil Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Задачи: — Планирование, управление и проведение мероприятий и активностей для разработчиков, включая B2B конференции, выставки, митапы, хакатоны и выступления. — Тесное сотрудничество с директором по маркетингу и командой Developer Relations для создания онлайн и офлайн мероприятий от концепции до реализации. — Ведение стратегии мероприятий, логистики и организации на площадке для событий, связанных с запуском крупных платформ (например, Apple WWDC, Google I/O). — Работа с партнерствами и спонсорскими обязательствами на мероприятиях. — Поиск и переговоры с площадками и поставщиками услуг (строители стендов, AV, креативное производство, отели и др.). — Ведение и контроль бюджета мероприятий в разных валютах и регионах. — Сотрудничество с маркетинговыми командами для разработки кампаний, включая лендинги, email-маркетинг и соцсети. — Управление списками мероприятий на сайте Xsolla и регистрационных платформах (Splash, Luma). — Работа с креативными командами для подготовки материалов и брендированных активов для разработчиков. — Координация сессий выступлений, воркшопов и панелей с участием Developer Relations, Product и внутренних команд. — Поддержка проведения демонстраций продуктов и технических презентаций на мероприятиях. — Подготовка брифингов, расписаний и отчетов по мероприятиям. — Отслеживание лидов, аналитики вовлеченности и ROI с использованием CRM. — Исследование новых мероприятий, оценка спонсорства и стратегические рекомендации. — Готовность к международным командировкам для контроля проведения мероприятий и представления компании. Требования: — Опыт работы в управлении мероприятиями или experiential marketing от 3 лет, желательно в игровой, технологической или софтверной индустрии. — Интерес или опыт работы с developer relations, advocacy или техническими сообществами. — Понимание мотивации разработчиков без необходимости писать код. — Умение управлять глобальными мероприятиями с учетом региональных особенностей и бюджетов. — Сильные навыки проектного менеджмента и организации, способность одновременно вести несколько проектов. — Отличные коммуникативные навыки для работы с техническими и бизнес-стейкхолдерами. — Креативность и способность быстро принимать решения. — Внимание к деталям, качеству и соответствию бренду. — Владение Google Workspace; опыт работы с Jira и Confluence приветствуется. — Знание платформ для регистрации и маркетинга мероприятий, таких как Splash и Luma. — Готовность к международным поездкам и гибкому графику для поддержки разных часовых поясов. Условия: — Зарплата 100,000 – 125,000 USD в год (указана для Лос-Анджелеса, может варьироваться в зависимости от локации и опыта). — Возможность удаленной работы. — Программа льгот, включающая 100% оплату медицинского, стоматологического и офтальмологического страхования компанией. — Неограниченный гибкий отпуск. — Индивидуальная дорожная карта развития карьеры. — Профессиональное развитие через обучение и образовательные возможности.

Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates; Fujairah, United Arab Emirates; Ajman, United Arab Emirates; Umm Al Quwain, United Arab Emirates Description Apt Resources is looking for a reliable and skilled Driver with Engineering Maintenance Experience to join a prestigious restaurant in Dubai. In this role, you will be responsible for providing safe and timely transportation while assisting with general engineering maintenance tasks to ensure the restaurant's facilities and equipment remain in good working condition. Responsibilities Safely transport staff, supplies, equipment, and other items as required by the restaurant. Perform routine vehicle checks and ensure the assigned vehicle is clean, well-maintained, and roadworthy. Assist with general engineering maintenance tasks, including basic electrical, plumbing, and mechanical repairs. Support the inspection, maintenance, and troubleshooting of restaurant facilities and equipment. Report maintenance issues, equipment malfunctions, and repair requirements to the engineering or maintenance team. Assist with preventive maintenance activities to help ensure the smooth operation of restaurant facilities. Maintain a clean, organized, and safe working environment. Follow all traffic regulations, company policies, and workplace safety procedures. Requirements Proven experience as a Driver with hands-on engineering maintenance experience. Valid UAE driving license, as required for the position. Good knowledge of road safety and traffic regulations in the UAE. Basic knowledge of electrical, plumbing, mechanical, or general facilities maintenance. Experience assisting with the maintenance of restaurant facilities, kitchen equipment, or commercial properties is an advantage. Ability to use basic maintenance tools and perform minor repairs. Good problem-solving skills and attention to detail. Physically fit and capable of handling driving duties and maintenance-related tasks. Good communication skills and the ability to work well with the restaurant and maintenance teams. Relevant technical certification or vocational training in engineering maintenance is an advantage. Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related engineering field. Benefits Salary: AED 5200 all-inclusive

Adyen is looking for a Head of Engineering Financial Data Experience to lead financial data products and engineering delivery.

Location: Philippines We are seeking an experienced, high-performing head Medical Biller to support a busy, integrated chiropractic and multidisciplinary health practice. While this role may include light administrative support, the core focus is driving the practice’s complete revenue cycle management—from initial insurance verification to claim submission and accounts receivable management. The ideal candidate possesses specialized experience in chiropractic billing workflows, exhibits mastery of ChiroTouch , and seamlessly handles phone communications via Intermedia . You will work in close alignment with a U.S.-based team to maintain optimal billing accuracy and financial performance. Schedule & Daily Focus Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 9:00 AM – 6:00 PM PST (US Pacific Standard Time) VA's Top 3 Daily Tasks Claims Processing & Submission: Coding, auditing, and submitting clean primary and secondary insurance claims for chiropractic and medical services. Insurance Verification & Pre-Authorizations: Verifying patient benefits, eligibility limits, co-pays, deductibles, and obtaining required care authorizations. Accounts Receivable (A/R) Management: Tracking unpaid or delayed claims, managing denials, posting insurance/patient payments, and working aging reports. Core Responsibilities Full-Cycle Billing Operations: Execute claim submissions, track insurance payments, post explanation of benefits (EOBs), and process patient billing statements. ChiroTouch EMR Management: Maintain clean ledger records, manage billing queues, log authorization details, and verify diagnostic/procedural coding within ChiroTouch . Payer & Phone Communications: Conduct outbound calls to insurance carriers and handle practice phone inquiries using the Intermedia phone system. Denial & Rejection Resolution: Investigate unpaid claims, file timely appeals, resolve billing discrepancies, and reduce overall A/R aging. Administrative Alignment: Coordinate with clinic staff and U.S.-based practice managers to ensure missing documentation or billing authorizations are obtained without care disruption. Requirements Required Qualifications Specialty Billing Background: Proven experience in medical billing with specific expertise supporting Chiropractic practices . Software Requirement (Non-Negotiable): Hands-on proficiency and direct experience using ChiroTouch EMR . Phone System Proficiency: Experience using Intermedia phone systems (or comparable multi-line VOIP software). Revenue Cycle Mastery: Comprehensive knowledge of claims submission, insurance verification, pre-authorization workflows, and accounts receivable management. Communication & Collaboration: Fluent verbal and written English skills; comfortable collaborating directly with a U.S.-based healthcare team. Remote Setup: A private, HIPAA-compliant home office with a reliable computer, high-speed internet, and a clear headset. Preferred Qualifications Integrated Healthcare Experience: Familiarity with billing for multi-disciplinary practices (e.g., Chiropractic, Physical Therapy, Medical/Pain Management). Immediate Availability: Ability to transition quickly into full-time PST schedule operations. Ideal Candidate Profile You are a meticulous chiropractic billing specialist who understands the intricacies of ChiroTouch and insurance claim lifecycles. You take ownership of revenue health, follow up relentlessly on aging accounts, and integrate seamlessly into established team workflows.

Location: US: San Mateo (1875 South Grant Street) Workplace: Hybrid The role / impact As the Workplace Lead in San Mateo, you are the Workplace Experience function for one of Xero's most strategic and visible hubs. In this senior, hands-on role, you will set the operational standard, advise the San Mateo leadership team on space design and ways of working, and ensure the office is a vibrant environment worth attending. Your impact extends beyond the local site as part of a globally distributed team transforming toward an AI-native operating model. You will actively test AI tools, automate workflows, and leverage workplace data to turn insights into recommendations, directly shaping how workplace operations evolve across Xero's global footprint. The team / how they connect You will join a lean, globally distributed Workplace Experience team that collaborates closely on systems, standards, and vendor partnerships. Locally in San Mateo, you will act as the primary operational point of contact for the leadership team while partnering with the broader People Experience team to deliver moments that foster connection and culture. Together, the team shares expertise across regional and global workstreams to build consistency and continuous improvement. The team is currently working on / Initially, you will focus on - Automating day-to-day administrative workflows and workplace operations using artificial intelligence tools and templates. - Managing key local vendor relationships across facilities management, cleaning, catering, and security to maintain service level agreements. - Analysing workplace metrics, including occupancy, utilisation rates, and vendor cost-per-head, to guide strategic investment decisions. - Managing ISO 27001 compliance and health, safety, security, and environment requirements to keep the site audit-ready. Where and how you can work This role is based in our San Mateo office. We offer a hybrid working arrangement that combines the flexibility of working from home with dedicated in-office collaboration days to build connection and community[cite: 1, 2, 7]. Here are some of the things we are looking for - A strong background in workplace or facilities management, with a track record of operating autonomously in local markets. - Proven experience in managing vendor performance, enforcing service level agreements, and conducting structured reviews. - Active experience using artificial intelligence tools and workplace technology platforms, such as visitor management, access control, and desk booking systems. - Skill in interpreting workplace data to generate actionable recommendations for leadership rather than standard reporting. - Commercial acumen with experience managing operational budgets, tracking actuals against forecasts, and building financial cases for change. - Familiarity with health, safety, security, and environment standards alongside information security compliance frameworks such as ISO 27001. Compensation & Total Rewards At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits. The expected base salary range for this role in: $108,500 – $135,600 USD. Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role. In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation: - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance. - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page. Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Задачи: — Руководство сложными операциями по жалобам и эскалациям — Развитие старших специалистов Требования: — Знание и опыт работы с Series 63, Series 66, Series 3, Series 24, Series 7 — Опыт в complaint management, compliance, operations, product, data analysis, automation, legal, escalation, customer service Условия: — Работа в офисе в Денвере, Колорадо — Зарплата от $102,850 до $155,000 в год

Robinhood is looking for a Customer Experience Associate Resolutions Desk to support CX agents, resolve escalations, and provide accurate policy guidance.

Задачи: — Владение полным циклом пользовательских сценариев с AI-агентом Upgrade на чат, голос и email: создание, оптимизация, обработка крайних случаев и рост показателя containment. — Создание сценариев в no-code инструменте Sierra Agent Studio, сотрудничество с продуктовыми группами для интеграции сервисных потоков. — Ответственность за разрешение проблем клиентов AI-агентом без участия человека. — Анализ и улучшение сценариев после запуска, включая чтение транскриптов и повышение качества взаимодействия. — Ведение портфеля сценариев по продуктам (Personal Loans, Card, BNPL, HELOC, Deposits) и установление стандартов разработки AI-опыта. Требования: — 3–5 лет опыта во Frontend Software Engineering или эквивалентный опыт в Solutions Engineering, Conversational AI или технических продуктовых ролях. — Знание поведения LLM-агентов: инструкции, вызовы инструментов, извлечение знаний и типичные ошибки. — Опыт построения оценок для недетерминированных систем: тестовые наборы, симуляции, LLM в роли судьи, регрессионные проверки. — Техническая грамотность для чтения API спецификаций, работы с backend-инженерами по REST и GraphQL, понимание авторизации и прав доступа. — Знание JavaScript/TypeScript для создания и поддержки кодированных сценариев и интеграции API в платформы Conversational AI. — Ориентация на продукт и клиента, умение читать транскрипты, забота о тоне общения и измерение успеха по решению проблем клиента. — Владение процессами выпуска, мониторинга, анализа логов и реагирования на инциденты. — Умение ясно писать и работать с неинженерами из операций, комплаенса и юридического отдела. Плюсы: — Опыт работы с Sierra Agent Studio или аналогичными no-code платформами (Decagon, Ada, Kore.ai, Google CCAI, Amazon Lex/Connect). — Опыт с Voice AI: распознавание речи, синтез речи, настройка задержек, обработка прерываний. — Знание систем контакт-центров, таких как Genesys, и проектирование передачи агентам. — Опыт в финтехе или регулируемых отраслях (UDAAP, FDCPA, TCPA, PCI, SOC 2). — Опыт в дизайне разговоров или UX-писательстве. Условия: — Конкурентная зарплата $140K-$180K CAD и опционный план. — Оплачиваемое медицинское, стоматологическое и офтальмологическое страхование. — Гибкий оплачиваемый отпуск. — Возможности профессионального роста и развития. — Оплачиваемый декретный отпуск. — Инициативы по здоровью и благополучию.

Location: Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a New Partner Experience (NPX) Advisor to join our Manchester team. In this role, you’ll be the vital link for our newly signed partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success. What You’ll Be Doing You’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our partners have a smooth journey, helping them navigate our systems and maximise their growth from day one. Here’s what your day-to-day might look like: Lead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform. Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume. Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class. Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the trust necessary for a long-term partnership. Operational Excellence: Handle administrative tasks for each restaurant you manage with precision, ensuring they are comfortable with our processes and systems. What You’ll Need to Thrive Essential Fluent in English and Mandarin Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs. Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail. IT Literacy: Proficient in using a range of Microsoft software; while not essential, knowledge of Salesforce is highly desirable. Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude. Organisational Skills: High attention to detail with the ability to manage the administrative lifecycle of multiple restaurant partners simultaneously. Nice to Have Previous experience in account management, sales, or customer service. Experience working in a fast-paced startup or technology environment. Interview Process Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! Step 2: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. The Details Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly). Start Date: November 2026. Working Pattern: Hybrid working offered after successful completion of probation. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Alpaca is looking for a Director of Customer Experience Trading API to lead global customer support, improve service quality, and scale customer experience operations.

Задачи: — Координация мероприятий для сотрудников — Организация коммуникаций — Работа с поставщиками — Исполнение программ на площадке Требования: — Опыт работы с инструментами Slack, Zendesk, Canva, Google Workspace Условия: — Гибридный формат работы в офисе в Нью-Йорке — Зарплата от $97,200 до $123,600 в год

Location: Dubai, United Arab Emirates The Experience Capability & Performance Manager defines what a competent KAIZEN Experience Manager looks like, measures every Experience Manager against that standard, and closes the gap — so community and building performance is consistent across the portfolio regardless of which Experience Manager is assigned. The role owns capability, standards, assessment, development and KPI visibility. It also owns the orientation, technical onboarding and readiness of all new Experience Managers, and builds the SME, trainer, buddy and mentor network that makes the model scalable across a growing population. Portfolio Managers remain the Experience Manager's line manager and retain full accountability for day-to-day management, operational performance, formal performance management and consequences. This role works through influence, not line authority. What You’ll Do ✅ Set the Standard Own and maintain the Experience Manager Competency Standard Assess all 27 EMs against it; re-assess every 6 months Publish the live Capability Matrix and population-level gap analysis ✅ Develop & Coach Turn assessment results into signed, tracked development plans Design and deliver the EM technical curriculum & certification Provide field-based 1:1 coaching; build a network of SMEs, trainers, buddies & mentors Verify application on-site — self-reported completion is not accepted ✅ Onboard for Readiness Own the full orientation & technical onboarding journey for all new hires Assess at Day 30 and Day 90; no unsupervised assignments until certified Target: median time to CORE certification ≤ 60 days ✅ Clarify Performance Own the EM KPI framework & monthly Performance Scorecard Reconcile data across Masterplan, SnagReport, Finance & Mollak Diagnose gaps: capability vs management vs process vs data — Portfolio Managers decide the action ✅ Raise Standards Continuously Build and maintain the EM Standards Library (SOPs, playbooks, checklists) Update within 15 working days of any regulatory change Fix the process before training the person Requirements Essential Bachelor’s degree (Engineering, Property/Facilities Management, Business Admin or related) 6+ years in Dubai OA/community management — minimum 3 years personally running portfolios, budgets, General Assemblies, Mollak cycles & service-provider performance Proven track record raising others’ performance to measurable standards — with before/after evidence Deep knowledge: Dubai Law No. 6/2019, RERA, Mollak, escrow, service charges, DLP, FM contracting Advanced Excel; Masterplan, SnagReport, Mollak portal experience Fluent written & spoken English — Arabic is an advantage Preferred RERA/DREI or accredited OA management qualification Train-the-Trainer, ICF/EMCC coaching, or CIPD/A1 assessor qualification (can be funded post-hire) Core Competencies Expert in OA Governance & Service Charge Management Expert in Community Operations & Provider Management Expert in Technical Training, Coaching & Facilitation Expert in Persuasion & Influencing — your success depends entirely on this Solid in Assessment, Data Analysis & Process Improvement

Deliver Salesforce stories from a discovery-ready backlog through production, including tests and release notes. Build and maintain Flows, Lightning Web Components, and Apex functionality on a bi-weekly delivery cadence.