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Location: Bangkok, Thailand Workplace: hybrid David Kennedy Recruitment is working with a Forex/CFD broker whose entire business operates on the MT5 platform, seeking to onboard a Trading Platform Admin (MT5 Certified) to join their team. Position: Trading Platform Administrator Location: Bangkok, Thailand Work model: Hybrid Employment type: full time. RESPONSIBILITIES: Administer and maintain the full MT5 server stack, including Trade Server, Manager, Admin and Gateway, ensuring stability, security and high uptime Configure and maintain Symbols, Groups, Commission, Swap and Margin settings in line with business policies Manage plugins and bridges connecting MT5 with Liquidity Providers, CRM and payment systems Plan and execute server upgrades, patches, backups and disaster recovery procedures Monitor platform security and identify and prevent exploits, arbitrage abuse and latency arbitrage Work closely with the Dealing Desk, Risk and Compliance teams to align platform configuration with the business's risk appetite Act as the senior MT5 point of contact for both technical and business teams Document configuration standards, SOPs and incident reports Provide on-call support for after-hours platform issues REQUIREMENTS: 5+ years of experience administering MT5 servers, including Manager, Admin, Gateway and Bridge Fluent in English, both written and spoken MT5 Certification from MetaQuotes or equivalent Solid understanding of Forex/CFD broker mechanics, including spread, commission, swap, margin and leverage Working knowledge of Windows Server, networking and security fundamentals Strong communication skills with the ability to work effectively with both technical and business stakeholders Ability to troubleshoot effectively under pressure in an environment requiring continuous platform availability OFFER: Hybrid working model Salary based on experience Clear growth path towards leading the Platform/Infrastructure team Opportunity to take ownership of the core trading platform supporting the wider business And many more!

Задачи: — Самостоятельное ведение IT-инфраструктуры компании, корпоративных сервисов и подключённых объектов. — Администрирование корпоративного Bitrix24 и связанных сервисов. — Участие в развитии и сопровождении Bitrix24 Corporate Portal. — Администрирование серверов и виртуальной инфраструктуры на Hyper-V. — Работа с Linux (AlmaLinux) и серверными сервисами. — Настройка прав доступа сотрудников, рабочих групп, проектов, задач, корпоративного диска и бизнес-процессов в Bitrix24. — Поддержка интеграций и автоматизации внутренних процессов. — Администрирование сетевой инфраструктуры: Zyxel, MikroTik, VPN, маршрутизация, доступ между объектами. — Поддержка удалённых и полевых объектов, включая подключение через Starlink. — Администрирование систем видеонаблюдения на базе Hikvision, включая подключение камер и контроль хранения архива. — Участие в проектировании и модернизации IT-инфраструктуры компании. — Организация резервного копирования и контроль восстановления критичных данных. — Взаимодействие со сторонними подрядчиками и контроль их доступа к IT-системам. Будет плюсом: — Опыт работы с Bitrix / Bitrix24. — Опыт работы с Hyper-V, виртуализацией. — Опыт работы с Linux / AlmaLinux. — Знания MikroTik, Zyxel и сетевых технологий TCP/IP, VLAN, VPN. — Опыт работы с Hikvision и системами видеонаблюдения. — Опыт организации IT-инфраструктуры для нескольких офисов или удалённых объектов. — Понимание информационной безопасности, управления доступами и резервного копирования. — Навыки автоматизации и написания небольших скриптов. Условия: — Офлайн работа в Алматы. — Возможны командировки.

Location: Korea Workplace: OnSite WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! ABOUT THE ROLE We are seeking a proactive, customer-focused IT Support Specialist based in South Korea to anchor our regional IT operations across the APAC time zone. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities - Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. - Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. - Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution. - Manage end-to-end employee onboarding and offboarding workflows, ensuring zero-day access provisioning, hardware readiness, and secure offboarding compliance. - Build and maintain support procedures and employee-facing knowledge base articles so common issues are handled consistently. - Partner with business units as a go-to support contact and communicate clearly, in writing and in person, across the organization. - Support new-hire onboarding and offboarding, including device setup, access requests, and day-one readiness. - Track hardware inventory and coordinate on device replacements and repairs. - Assist with password resets, MFA, email, and common productivity-tool issues so employees can get back to work quickly. - Provide hands-on support for printers, peripherals, and meeting-room technology when on-site help is needed - Stay eager to learn, take on special projects, and grow into broader IT support responsibilities. Qualifications - Professional proficiency in English, and Japanese or Korean. - 5+ years of experience in help desk, internal IT support, or a similar technical support role. Experience in a fast-paced or global team is a plus. - Strong experience with supporting user accounts, password resets, MFA, and SSO, specifically with Okta and Google Workspace. - Experience with Mobile Device Management (MDM) platforms such as Iru (macOS) and Microsoft Intune (Windows). - Basic understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi, and VPN), with familiarity supporting UniFi/Ubiquiti equipment a plus. - Comfort supporting employees in Slack and other everyday collaboration tools such as Microsoft Office 365 (channels, apps, notifications, and common access issues). - Strong written and spoken English, with the ability to explain technical issues clearly to both technical and non-technical colleagues across international teams. - A patient, helpful, solutions-oriented approach to supporting internal staff, with a commitment to follow-through and a positive experience for every request. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Mont-Joli, Canada À propos de Bradken Bradken est un chef de file mondial dans la conception de solutions innovantes contre l’usure et de produits sur mesure destinés au secteur des ressources. Pour nos quelque 3 000 employés, cette présence mondiale crée des occasions de partager leur expertise, de relever des défis concrets et de progresser grâce à de nouvelles expériences. Ensemble, nous aidons le secteur des ressources à évoluer de façon durable. À propos du poste À titre de Technicien Pré-Fonderie , vous contribuerez au maintien des procédés des départements du moulage, de la fusion et de la coulée. Vous soutiendrez l’équipe de production en veillant à la conformité des modèles et des moules ainsi qu’au respect des spécifications de nos clients et de Bradken. Relevant du Contremaître Pré-Fonderie, vous inspecterez les modèles et les moules, vérifierez leur préparation et participerez au suivi de la ligne de moulage. Vous collaborerez également à l’analyse des données de production, à la préparation des rapports et au suivi des non-conformités. Il s’agit d’un poste permanent à temps plein, basé sur place à notre usine de Mont-Joli. Le poste suit un horaire rotatif 3-2-2-3 , composé de quarts de 12 heures en alternance de jour et de nuit. Dans ce rôle, vous devrez : Vérifier les modèles et les moules afin de vous assurer qu’ils répondent aux exigences des clients. Inspecter les modèles et les moules et confirmer que les notes de fabrication sont respectées. Veiller à ce que les moules répondent aux critères de qualité et aux exigences de production sur le plancher de coulée. Vérifier que la préparation des moules est réalisée conformément aux procédures de travail. Valider la quantité de noyaux et d’ajouts nécessaires pour chaque moule. Collaborer avec le contremaître à la compilation et à l’analyse des données ainsi qu’à la préparation de rapports. Remplir les rapports de production quotidiens conformément aux exigences d’assurance qualité et aux normes ISO. Rédiger, documenter et assurer le suivi des non-conformités internes. Participer, avec le contremaître, à la gestion de la ligne de moulage et des assemblages selon les pièces à produire et les priorités établies. Repérer et signaler toute condition pouvant compromettre la sécurité, la qualité ou la conformité des produits. Collaborer avec les équipes du moulage, de la fusion, de la coulée et de la qualité afin de résoudre les problèmes techniques. Ce que vous apporterez : Un DEC en génie métallurgique, mécanique ou industriel. Une expérience dans un environnement manufacturier, une fonderie ou un secteur industriel comparable. Une connaissance des procédés de moulage, de la préparation des moules ou des activités de fusion et de coulée. Une bonne maîtrise du français, tant à l’oral qu’à l’écrit. La capacité de communiquer clairement et de transmettre des directives. Une aisance dans les relations interpersonnelles et le travail avec différentes équipes. La capacité de travailler sous pression et de façon autonome. Un bon sens de l’organisation et de la planification. Une bonne maîtrise de Microsoft Office et des outils informatiques. La disponibilité nécessaire pour travailler sur place à l’usine de Mont-Joli selon l’horaire rotatif prévu. Une expérience en supervision de personnel sera considérée comme un atout. Remarque : Les candidats doivent avoir le droit légal de travailler au Canada. Bradken n’est pas en mesure d’offrir un parrainage de visa ou de permis de travail pour ce poste. Pourquoi vous joindre à Bradken? Chez Bradken, votre travail compte. Quelle que soit votre fonction, votre contribution aide à résoudre de vrais défis pour nos clients et soutient des activités plus sécuritaires, efficaces et durables dans le secteur des ressources. Vous intégrerez une équipe qui valorise les différentes perspectives, le partage des connaissances et le courage de remettre en question les façons de faire. Nous soutenons votre développement par l’expérience pratique, la formation et les occasions de collaborer avec différentes équipes. La sécurité, le respect et le bien-être passent avant tout. Nous offrons : Une rémunération et des avantages sociaux concurrentiels Une culture où la sécurité passe avant tout Des occasions de formation et de développement Un programme d’aide aux employés et à leur famille Dans le cadre du processus de recrutement, les candidats retenus devront effectuer une évaluation psychométrique ainsi qu’un examen médical préalable à l’embauche comprenant un dépistage de drogues et d’alcool. Nous demandons respectueusement aux agences de recrutement de ne pas nous contacter. Bradken souscrit au principe de l’égalité d’accès à l’emploi. Nous nous engageons à offrir à notre personnel un environnement diversifié, inclusif, mobilisant et flexible. Toutes les décisions d’emploi sont fondées sur le mérite, les compétences, le rendement et les besoins de l’entreprise.

Location: Mont-Joli, Canada À propos de Bradken Bradken est un chef de file mondial dans la conception de solutions innovantes contre l’usure et de produits sur mesure destinés au secteur des ressources. Pour nos quelque 3 000 employés, cette présence mondiale crée des occasions de partager leur expertise, de relever des défis concrets et de progresser grâce à de nouvelles expériences. Ensemble, nous aidons le secteur des ressources à évoluer de façon durable. À propos du poste À titre de Contremaître, post-fonderie , vous superviserez et coordonnerez les équipes du traitement thermique et du nettoyage. Vous veillerez à ce que le travail soit réalisé de façon sécuritaire et efficace, conformément aux exigences de qualité, aux priorités et aux échéanciers de production. Vous jouerez un rôle essentiel sur le terrain. Vous organiserez le travail, communiquerez des directives claires et mobiliserez votre équipe afin d’atteindre les objectifs de production tout en maintenant un climat de travail sécuritaire et respectueux. Il s’agit d’un poste permanent à temps plein, basé sur place à notre usine de Mont-Joli. Le poste suit un horaire rotatif 3-2-2-3 , composé de quarts de 12 heures en alternance de jour et de nuit. Dans ce rôle, vous devrez : Superviser et coordonner les activités des équipes du traitement thermique et du nettoyage selon les priorités de production. Organiser le travail afin que les pièces soient meulées, nettoyées, traitées et emballées dans les délais requis. Diriger les réunions de début de quart, communiquer les priorités et fournir des directives techniques claires aux employés. Veiller au respect des exigences en matière de santé, de sécurité et de qualité, puis assurer le suivi des incidents, des risques et des mesures correctives. Coordonner les besoins en personnel, en matériel et en équipement avec les autres services afin de maintenir le niveau de production requis. Effectuer le suivi des pièces et des activités de production afin de repérer et de résoudre les écarts. Participer aux tournées de plancher, à l’analyse des écarts et aux projets d’amélioration des procédés et des méthodes de travail. Soutenir, mobiliser et développer les membres de l’équipe tout en maintenant un climat de travail respectueux. Ce que vous apporterez : Un DEC en génie mécanique, en métallurgie ou en génie industriel, ou toute autre qualification technique pertinente. Une expérience directe en supervision et en mobilisation d’une équipe de production. Une expérience en planification et en coordination de la production. Une expérience dans le domaine de la fonderie, de la post-fonderie ou dans un environnement industriel comparable. Une expérience en supervision de personnel dans un milieu syndiqué. La capacité de communiquer clairement, de donner des directives techniques et de diriger une équipe en français. La capacité de travailler sous pression, de prendre des décisions et d’atteindre les objectifs établis. La disponibilité nécessaire pour travailler sur place à l’usine de Mont-Joli selon l’horaire rotatif prévu. Remarque : Les candidats doivent avoir le droit légal de travailler au Canada. Bradken n’est pas en mesure d’offrir un parrainage de visa ou de permis de travail pour ce poste. Pourquoi vous joindre à Bradken? Chez Bradken, votre travail compte. Quelle que soit votre fonction, votre contribution aide à résoudre de vrais défis pour nos clients et soutient des activités plus sécuritaires, efficaces et durables dans le secteur des ressources. Vous intégrerez une équipe qui valorise les différentes perspectives, le partage des connaissances et le courage de remettre en question les façons de faire. Nous soutenons votre développement par l’expérience pratique, la formation et les occasions de collaborer avec différentes équipes. La sécurité, le respect et le bien-être passent avant tout. Nous offrons : Une rémunération et des avantages sociaux concurrentiels Une culture où la sécurité passe avant tout Des occasions de formation et de développement Un programme d’aide aux employés et à leur famille Dans le cadre du processus de recrutement, les candidats retenus devront effectuer une évaluation psychométrique ainsi qu’un examen médical préalable à l’embauche comprenant un dépistage de drogues et d’alcool. Nous demandons respectueusement aux agences de recrutement de ne pas nous contacter. Bradken souscrit au principe de l’égalité d’accès à l’emploi. Nous nous engageons à offrir à notre personnel un environnement diversifié, inclusif, mobilisant et flexible. Toutes les décisions d’emploi sont fondées sur le mérite, les compétences, le rendement et les besoins de l’entreprise.

Location: Abu Dhabi, United Arab Emirates We are? We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivaled expertise, equipment, and technology that supports the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions.  This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way. Diversity & Inclusion EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities. The Role? The Workshop Supervisor is responsible for supervising the day-to-day workshop activities, focusing on the refurbishment, repair, and maintenance of mechanical, electrical or hydraulic components for heavy equipment. This role involves hands-on supervision, team coordination, and ensuring all work is completed to high standards of safety, quality, and efficiency. The ideal candidate will have strong technical expertise, excellent leadership skills, and a commitment to delivering results in a fast-paced environment. Main Responsibilities & Key Result Areas Workshop Supervision: Plan, schedule and supervise all workshop operations, including dismantling, inspection, refurbishment, and reassembly of crane components/assemblies. Assign tasks to workshop technicians and monitor their performance to ensure deadlines are met. Conduct daily toolbox talks and ensure all personnel understand job hazards and controls Conduct quality checks at various stages of the refurbishment process. Monitor workshop housekeeping, ensuring compliance with 5S and EnerMech standards. Technical Leadership: Provide guidance to technicians on mechanical repairs, hydraulic systems, and structural component refurbishments. Instruct senior technicians and supervisors to provide support. Review and interpret technical drawings, repair manuals, and industry standards to guide the team effectively. Identify and troubleshoot technical issues, ensuring timely resolutions. Ensure all work is performed according to OEM specifications, API/ISO standards, and client requirements. Conduct QC checks, approve inspection reports, and final acceptance documentation. Safety, Compliance & Risk Management Enforce HSE policies, PTW requirements, and safe work practices. Conduct risk assessments and ensure mitigation measures are implemented. Stop unsafe work and intervene immediately when hazards are identified. Role out safety alerts and lessons learnt from previous scopes to reduce rework and raise awareness. Resource and Inventory Management: Responsible to manage workshop tools, equipment, and consumables, ensuring availability and proper maintenance. Support workshop store man to track inventory levels and coordinate with line manager for procurement of required materials and spare parts. Support workshop store man with maintaining accurate records of tools and equipment usage. Team Coordination: Delegate supervision to workshop supervisors or senior technicians in support of development. Train and mentor workshop technicians, ensuring they are skilled and knowledgeable in refurbishment processes. Promote teamwork and a culture of continuous improvement. Monitor and report individual and team performance to line manager. Motivate staff to maintain high levels of productivity and morale. Documentation and Reporting: Maintain detailed records of work completed, including inspection reports, job cards, and quality control checklists to support engineers' work. Provide regular updates on project progress and highlight any issues or delays. Ensure accurate documentation of repairs and ensure compliance with client and industry standards. Participate in client audits, technical meetings, and workshop inspections. Requirements Essential: Education: Diploma or certification in Mechanical Engineering, Industrial Maintenance, or a related field. Experience: 5+ years of hands-on experience in mechanical maintenance and repair, with at least 2 years in a supervisory role. Strong knowledge of offshore pedestal cranes, including hydraulic systems, winches, and structural components. Certifications: Relevant technical or trade certifications (e.g., crane maintenance, hydraulics, or welding) are an advantage. Behaviors and Personal Qualities: Essential: Excellent technical troubleshooting and problem-solving skills. Strong leadership and team management abilities. Ability to interpret technical drawings, schematics, and industry standards. Proficiency in using workshop tools and diagnostic equipment. Strong understanding of HSE practices in the oil and gas sector. Effective communication and interpersonal skills. Strong problem-solving and decision-making abilities. Work Environment: Workshop-based role with potential travel to offshore locations for inspections or project support. Requires physical fitness to work in a demanding environment, including lifting, standing for extended periods, and working with heavy equipment. Must be flexible to work extended hours during peak project periods. Based in a workshop environment with occasional site visits to offshore platforms as needed. Must be flexible to work extended hours and manage on-call responsibilities during critical projects.

Location: Kansas City, Missouri, United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role As a Data Center Technician , you will play a vital role in maintaining and optimizing the IT infrastructure within our data center. This includes working hands-on with modern technologies such as the advanced H200 GPU cloud cluster. Your responsibilities will include supporting the data center’s IT infrastructure by troubleshooting and resolving hardware issues, performing hardware and network diagnostics, carrying out physical repairs, and ensuring the smooth operation of critical systems. This is a shift-based role and may also require occasional travel between data center locations. You will work onsite in our Kansas City, Missouri data center location. Your responsibilities will include: Diagnosing and resolving issues related to IT hardware and ensuring the continuous support of the data center's IT infrastructure across all compute, storage, and networking platforms. Collaborating effectively with internal teams and external contractors to address technical and operational challenges across the data center floor. Installing, upgrading, and decommissioning hardware based on operational requests, change requests, and project requirements. Managing and maintaining the connectivity of fiber optic cables, copper patch cords, and structured cabling in accordance with Nebius standards and documentation. Planning, executing, and monitoring regular IT tasks — including preventive maintenance, break/fix activities, and routine deployments — to maintain and improve data center infrastructure operations. Supporting the Return Merchandise Authorization (RMA) process by assisting with hardware identification, fault documentation, and coordination with the DC Diagnostic & RMA team, in accordance with established Nebius procedures. Developing and maintaining clear, accurate documentation including hardware configurations, troubleshooting guides, maintenance logs, and operational runbooks. Collaborating with cross-functional stakeholders including shift leads, infrastructure engineers, and DC management to ensure work is completed to standard and on schedule. Participating in shift-level technical tasks and project execution as directed by the Senior DC Technician or Lead DC Technician. Monitoring and reporting on the status of assigned work items, incidents, and hardware tasks through Nebius ticketing and operational systems. We expect you to have: Hands-on experience diagnosing and resolving server hardware issues in a production or enterprise data center environment. A solid understanding of data center operations, server architecture, and network equipment principles. Basic proficiency in the Linux operating system and familiarity with command-line tools for system identification, log review, and basic diagnostics. Practical experience working with server IT hardware, enterprise-grade network switches, and fiber optic cabling. Proficiency with standard documentation and productivity tools including spreadsheets, with the ability to maintain logs, records, and operational reports. A proactive, responsible, and quality-focused approach to work with a strong commitment to safety and process adherence. Core Physical Requirements: Ability to stand and remain on your feet for extended periods, typically four or more consecutive hours during active shift operations. Ability to safely lift, carry, and position equipment weighing up to 50 pounds unassisted, and heavier loads with appropriate team-lift protocols or mechanical aids. Comfortable working at heights including ascending and descending ladders, raised platform equipment, and elevated data center infrastructure. Ability to work in confined spaces such as under raised floors, within enclosed rack enclosures, and in cable management pathways. Comfortable working in environments with variable temperatures, including cold aisle containment zones and active cooling infrastructure. Manual dexterity sufficient to handle small form-factor components, precision cabling, and fine connector installations. Visual acuity sufficient to read equipment labels, small-form-factor interface indicators, and detailed wiring diagrams in variable lighting conditions. Ability to push or pull equipment carts, server sleds, and wheeled infrastructure weighing up to 500 pounds on level surfaces. It will be an added bonus if you have: Valid Driving License Project planning skills Key employee benefits in the US: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance : Company-paid short-term, long-term and life insurance coverage. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $30 — $42 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Expert 2 About the job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. We are looking for our next Technical Support Expert 2 to join our  Accounts & Billing team, who will be dedicated to understands and resolves basic & routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in. Responsibilities In this role, you’ll: Understands and resolves basic & routine customer requests, including customer escalations via phone/email/chat/side channel/live support or any other support/communication channel. Communicates basic concepts to customers with appropriate empathy and urgency Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role Document every customer interaction (email, phone, chat, side-channel communications). Document every internal interaction (research, cross-team engagement).  Contributes to Knowledge articles. Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets.  Escalate to senior technical resources to drive ticket resolution Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3+ years of experience Experience with account reconciliation or data analysis, including technical troubleshooting skills Fluency in English (verbal, comprehension, listening, and writing) Availability to work non-standard, on-call rotation weekend and holiday hours Ability to diplomatically address customer concerns and provide feedback Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs Strong problem-solving skills and critical thinking Desired: Bachelor's Degree or equivalent certifications and work experience Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment Basic case management experience/skills Proficiency with Excel, SQL, database queries, ZenDesk Experience with Salesforce, Zuora or other financial management software Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Colombia Workplace: remote Remote, Colombia, Full Time, Individual Contributor, 1 year of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries. About The Role We are orchestrating the best high-performing team! We're looking for a Technical Support Analyst to join our Global Customer Success organization — the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients. In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard — every payment matters, every client interaction is an opportunity to deliver something exceptional — and we expect the same from the people on this team. This role demands curiosity and a constant drive to get better. The payments ecosystem moves fast, and you will be expected to adapt, grow, and bring fresh ideas to improve how we operate. If you're someone who sees an ambiguous situation as an opportunity rather than an obstacle, you'll thrive here. If you're passionate about technology, eager to deepen your backend knowledge, and committed to building systems that scale — we want to hear from you. Your contribution will be Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing Create and standardize operational processes that enable scalability and consistent service quality Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function Ensure continuous operational coverage with well-structured shift handovers Participate in some development activities to build hands-on backend knowledge Identify gaps in current tools and workflows and bring solutions to the table Skills You Need Minimum Qualifications Fluent English (written and verbal) 1 year of experience in technical support, NOC operations, or a similar role Basic knowledge of monitoring tools and alerting systems Coding experience — scripting, debugging, or log analysis Familiarity with APIs and ability to assist users with integration or connectivity issues Strong analytical and problem-solving mindset Customer empathy and a service-oriented approach Comfort working in fast-paced, high-stakes environments What We Offer at Yuno Competitive Compensation Remote Work – You can work from everywhere! Home Office Bonus – A one-time allowance to help you create your ideal home office. Work Equipment Stock Options Health Plan wherever you are. Flexible Days Off

Задачи: — Администрирование Google Workspace и Cloud Identity — Управление устройствами macOS через Jamf и Apple Business Manager — Автоматизация процессов приема, изменения ролей и увольнения сотрудников — Создание интеграций между HR, IAM, MDM, ITSM и SaaS платформами — Разработка внутренних AI-ассистентов и автоматизаций IT-поддержки — Автоматизация администрирования с использованием Python, Bash, PowerShell, Apps Script и API — Поддержка IAM, SSO, MFA, VPN, DNS, сертификатов и корпоративных SaaS Требования: — Опыт работы в системном администрировании от 5 лет — Опыт работы с Jamf и Apple Business Manager — Глубокие знания Google Workspace и Cloud Identity — Опыт работы с API, SCIM, SSO, SAML/OIDC/OAuth и автоматизацией — Навыки программирования на Python, Bash, PowerShell, Apps Script — Опыт создания AI-ботов или автоматизированных IT-воркфлоу — Хорошие знания macOS, Windows, Linux и сетевых технологий Желательно: — Опыт с Okta, Duo, Entra ID, JSM, n8n, LLM/RAG — Опыт работы в FinTech, знание PCI DSS, ISO 27001 Условия: — Локация: Кипр, Лимассол — Формат работы: офис

Задачи: — рассылки (почта, бота, каналы Telegram и чаты Telegram) — вносить правки в GetCourse (настроен, но нужно менять уроки/домашние задания) — настройка тренингов, выгрузка уроков в GetCourse (за запуск 3-5 раз) — связь со специалистом из отдела продаж по AMO CRM — делать UTM-метки — подключать оплаты на сайты (3 раза за запуск) — делать анкеты на GetCourse (2-5 раз за запуск) — выгрузка данных — подготовка и отправка рассылок (SMS, автодозвон, почта) (за запуск 3-5 раз) — создание чат-ботов (сел бот, пазл бот, чат плейс) (за запуск 3-5 раз) — настройка выдачи материалов по кодовому слову в Запретграме Требования: — внимательность — соблюдение дедлайнов — умение доводить дела до конца (сделал, проверил, показал итог) — глубокое понимание GetCourse Условия: — занятость полных сконцентрированных 4-5 часов в день

Задачи: — Техническое сопровождение живых эфиров (1-2 запуска в месяц по 3 вебинара) — Настройка трансляций Bizon365, стримярд — Создание и настройка автовебинаров — Настройка образовательной платформы Prodamus.XL: тренинги, уроки, автоматизация, платежи, письма, сегменты — Создание чат-ботов под Telegram (Salebot/Prodamus XL) — Организация рассылок: Email, SMS, автозвонки — Закрытие 4 базовых моментов: рассылки, разворот продуктов по шаблону, запуск вебинаров, формирование сегментов для образовательной платформы Требования: — Опыт работы с Prodamus.XL обязателен — Умение работать руками, а не только настраивать — Быть на связи в рабочее время, не пропадать — Аккуратное ведение задач без необходимости напоминаний Условия: — Удалённая работа с гибким графиком — Постоянное сотрудничество — Оплата обсуждается индивидуально, зависит от опыта и объёма работы

Обязанности: • ведение и координация проектов • разработка мебельных конструкций и работа в профильных программах • сборка и монтаж мебели • выполнение отделочных работ Требования: • опыт работы в мебельном или строительном производстве от 3 лет • ответственность и профессиональный подход • готовность к работе в команде

Задачи: • Формировать AI-стратегию и roadmap бизнес-направления. • Находить наиболее перспективные точки применения AI. • Самостоятельно запускать первые прототипы и AI-пилоты. • Быстро проверять гипотезы и показывать первые измеримые результаты. • Создавать AI-агентов, RAG-решения и AI-автоматизации. • Формировать и приоритизировать портфель AI-инициатив. • Совместно с FDE и AI-командой доводить успешные пилоты до production и масштабирования. • Переосмысливать бизнес-процессы с учетом возможностей AI. • Работать с руководителями бизнес-направлений и защищать AI-инициативы. • Следить за развитием AI-технологий и применять новые подходы в реальных бизнес-кейсах. Требования: • 7+ лет профессионального опыта в технологиях, AI/ML, разработке продуктов или digital transformation. • Практический опыт запуска AI/ML или технологических продуктов. • Сильное понимание LLM, Generative AI, AI Agents и RAG. • Способность самостоятельно собрать работающий AI-прототип. • Product mindset и ориентация на быстрый результат. • Стратегическое мышление и способность формировать AI-roadmap. • Умение связывать технологии с конкретным бизнес-эффектом. • Опыт работы с руководителями и топ-менеджментом. • Высокая самостоятельность и ответственность за результат. AI-инструменты и технические навыки: • Практический опыт работы с OpenAI, Claude, Gemini, Llama, Qwen или аналогичными LLM. • Работа с LLM API, Prompt Engineering, Tool/Function Calling. • Создание AI-агентов с использованием LangChain, LangGraph, LlamaIndex или аналогов. • Практическое понимание RAG, embeddings, vector databases. • Использование AI coding-инструментов: Codex, Cursor, Claude Code или аналогов. • Python, REST API, SQL — на уровне, достаточном для самостоятельного создания прототипов. • Опыт работы с n8n, Make или другими инструментами автоматизации. • Понимание принципов работы и ограничений LLM, стоимости моделей и вопросов безопасности корпоративных данных. Кого мы ищем: • Не классического бизнес-аналитика или координатора. • Нужен человек, который способен: понять бизнес → увидеть возможность применения AI → самостоятельно собрать первый пилот → показать результат → сформировать roadmap → масштабировать решение вместе с командой. Главный результат: • Быстрые первые победы и последующая системная AI-трансформация бизнес-направления.

Обязанности: • Обеспечение выполнение плана строительно-монтажных работ на участке в соответствии с рабочими чертежами, проектом производства работ, производственным планом и нормативными документами. • Производит расстановку бригад и не входящих в их состав звеньев и отдельных работников на участке, устанавливает их производственные задания, осуществляет производственный инструктаж. • Выдавать наряды, приемка законченных работы, выписывает наряды на выполняемые работы; оформляет документы по учету рабочего времени, выработки, простоев • Организация и производство строительно-монтажных работ в соответствии с проектной документацией, строительными нормами и правилами, техническими условиями и другими нормативными документами • Организует приемку материалов, конструкций, изделий, их складирование, учет и отчетность. • Ведение учёта выполненных работ • Др. обязанности согласно должностной инструкции Требования: • Умение работать с большим объёмом информации самостоятельно и в команде • Умение быстро сориентироваться в непредвиденных ситуациях и перераспределить задачи • Ответственность • Пунктуальность • Дисциплинированность • Готовность работать вахтовым методом. Вахтовый период работы 20/10 Условия: • Официальное трудоустройство по ТК РФ • Выдача спецодежды • Доставка до места работы • Своевременная выплата заработной платы 2 раза в месяц • Организуем обучение и переобучение, а также повышение квалификации

Location: Waikato; Morrinsville Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE Halter is a dynamic fast paced workplace where our Guidance team is working on Halter’s market leading virtual fencing technology. We are transforming the agriculture industry globally, and you can be a part of that! We are looking for a Research & Development Specialist to join the team that is continuously developing our virtual fencing product. Everything you need to know to nail this role you’ll learn on the job and you’ll have to work hard to keep up. In this role you’ll be supported to become an expert in virtual fencing. This role is primarily based in the Waikato on our R&D farm close to Morrinsville, where we’ve built our own office in an old calf barn, but you’ll also spend plenty of time in our HQ in Auckland. The on-farm Research & Development crew has been around as long as Halter and had a huge impact on Halter’s journey; from developing the original Cowgorithm™ to Halter’s expansion into the beef industry, Australia and the US. And we’re only just getting started, so we are looking for someone who is eager to get stuck in and join this unique team. What does a Research & Development Specialist do? As you’ll start to become familiar with the basics of our product, you’ll be supporting and running small projects. We’ll teach you how to use our internal tools to analyse all the data our collars generate and you’ll be testing and validating new versions of our software on our R&D farm. As your understanding of our product increases you’ll be working closely with our engineers to design and develop new features and functionalities. Most of our R&D starts with some crazy idea that we work out on a whiteboard. You’ll be testing and validating the first prototype and will be supporting the implementation into the product. Once you know all the intricacies of our system you’ll be independently running trials, visiting Halter farms when they require on-the-ground support and could play a role in our international expansion if you’re up for it. What we’re looking for For this role we value hunger over experience! Whether you have loads, little or no experience in Research and Development, we want to hear from you! We’re looking for someone that is incredibly motivated, loves solving hard problems and has an incredible attitude. You can’t be afraid to get your hands dirty though, because about half of your work will be outdoors on our farm. Cattle are amazing and intelligent animals to work with and you should be as least as excited about working with them as we are. If you love the unknown, are hungry for adventure and have a strong desire to learn new things, then this might be the right role for you. It’s important to you that your work matters and you want to have an impact on people, animals and a global industry. At Halter we value getting shit done and this isn’t a 9-5 job. We didn’t become one of NZ's fastest growing companies by fluffing around. We’re looking for someone that is looking for a challenge and is eager to go above and beyond to help Halter achieve our mission. We’re looking for someone that has insane critical thinking abilities, is able to thoroughly analyse problems and can come up with innovative and creative solutions to hard problems, even when they may seem unsolvable. You thrive in ambiguity and use your initiative when needed. You’re not afraid to ask questions, to share your opinion and to think out of the box. And of course; we’re looking for someone that can have some fun in the workplace. A relevant tertiary qualification or educational background in science, engineering, agriculture or a related field would be advantageous, but is not essential. We're equally interested in candidates who can demonstrate strong problem-solving abilities, practical skills and a willingness to learn. What your day could look like This role can be hard to define and comes with a final bullet point saying whatever it takes. The list below gives a good indication of what the job will look like as you’re growing into it, but the opportunities are endless. - Assist in and run trials to further develop our virtual fencing product. - Use our internal tools to analyse and inspect the various data generated by Halter collars to help inform decision-making. - Test and validate prototypes of new functionalities on our farm in the Waikato. We kind of pretend to be a cow to make sure everything operates as expected. - Contribute to brainstorming sessions when we’re designing new features. - Participate in and lead cross-functional project teams to deliver value for our farmers and animals. - Visit customer farmers and ranchers when on-farm support or research is required. OUR BENEFITS - Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan. - Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being. - Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth. - We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family. - Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. OUR OFFICE FIRST APPROACH Humans are wired for connection. Being office first is a core pillar of our culture because in-person connections drive your growth, learning, impact, and relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful work together. We're office first, not office only. Working from the office is our default, but we flex when needed. We have a high-trust culture where everyone is trusted to do what's best for Halter. Our office vibe is special, the high energy and spectacular people make work enjoyable. Your growth and impact are unlimited here, coming from solving problems, innovating, and constantly learning from each other. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Обязанности: • Ремонт насосного оборудования, технологических трубопроводов, насосных агрегатов, электродвигателей Требования: • Профильное образование обязательно • Опыт работы от 1 года Мы предлагаем: • Официальное оформление • Зарплата 2 раза в месяц • Индексация зарплаты от 2-х раз в год • Единовременная выплата 20 000 рублей при трудоустройстве • Удобный график: 5/2 (5 дней рабочих, 2 выходных) • Бесплатный проезд до работы на ж/д транспорте • Реферальная программа – платим за трудоустройство друга • Материальная помощь к отпуску • Компенсация части расходов на жилье • Выплата единовременного вознаграждения за преданность компании • Расширенная программа ДМС • Компенсация части стоимости занятий спортом • Программы санаторно-курортного лечения и оздоровительного отдыха • Компенсация детских дошкольных учреждений и детского отдыха • Негосударственное пенсионное обеспечение • Корпоративная ипотека (от 4%) • Бесплатный проезд в отпуск на ж/д транспорте 1 раз в год • Досрочный выход на пенсию

Location: Remote; San Francisco Workplace: Remote WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Technical Customer Experience (CX) Specialist, you will be the frontline support within the global support team, reporting to the CX Manager. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves problem-solving, is adept at handling multiple priorities, and is passionate about working with enterprise customers to ensure a seamless support experience.   WHAT YOU'LL DO - Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions. - Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness. - Troubleshoot issues including AI output quality, app login, feature requests, REST APIs, error logs, and authentication/token issues. - Maintain a high standard of reliability and accountability, ensuring consistent coverage and follow-through during assigned shifts. - Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed. - Maintain a deep understanding of our products and services to provide knowledgeable support. - Document customer interactions and feedback to aid in continuous improvement of our services. - Work closely with other departments to resolve customer issues and contribute to the overall customer experience. - Collaborate effectively as part of a team while confidently owning and executing tasks independently. - Stay informed of new product features and updates to provide accurate and current support. - Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles.   WHAT YOU HAVE - 3+ years proven experience in a technical support role, in a fast-paced environment providing “white glove” or “premium support” to large enterprise customers for AI-driven products - Exceptional empathy and a genuine desire to help and connect with customers. - Strong problem-solving skills, with the ability to think creatively and resolve complex issues. - Excellent organisational skills, capable of managing multiple tasks and priorities effectively. - Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner. - Understanding of APIs, and ability to explain complex API concepts to both technical and non-technical customers. - Familiarity with customer support tools and CRM systems; experience with Intercom is a plus. - Ability to work collaboratively in a team environment and build positive working relationships across departments. - A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices. - Availability to participate in an on-call rotation outside scheduled working hours, including nights, weekends, and holidays, in accordance with the company’s on-call policy.     DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-CG1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai