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Location: Poland Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client An international transportation technology company focused on building scalable digital solutions for modern rail operations. The organization develops internal platforms and automation tools that improve operational efficiency, support business growth, and streamline complex processes in a fast-paced environment. Tech Stack Kotlin, Native Android Development, Jetpack Compose, Coroutines, MVVM, Clean Architecture, Kotlin Multiplatform (KMP), GraphQL, REST APIs, Firebase Remote Config, Crashlytics, Dagger/Hilt, Espresso, Robolectric, JUnit, GitLab CI/CD, Fastlane What You’ll Do Design, develop, and maintain high-quality native Android applications Contribute to the architectural foundations of a major transformation of client-facing mobile applications Design and implement scalable, maintainable, and testable mobile solutions Drive technical improvements and contribute to architecture decisions Collaborate closely with iOS, Backend, and cross-functional teams Explore and contribute to Kotlin Multiplatform initiatives Optimize application performance, scalability, and user experience Ensure high engineering quality through testing and code reviews Mentor and support other engineers within the team Contribute to technical documentation and development best practices What You Bring Strong senior-level expertise in native Android development and Kotlin Experience with modern Android development, including Jetpack Compose and Coroutines Strong understanding of clean, scalable, and testable mobile architecture principles Experience contributing to mobile architecture design and improvements; previous involvement in architectural decisions or initiatives is a strong plus Experience with unit, integration, and UI testing Openness and willingness to work with Kotlin Multiplatform (KMP) Interest in backend technologies and understanding how mobile applications interact with backend service Strong communication and collaboration skills Experience working in Agile environments Nice to have Hands-on experience with Kotlin Multiplatform (KMP) Previous involvement in mobile architecture design or transformation projects Experience with GraphQL or REST API integrations Knowledge of Firebase tools and mobile analytics Understanding of UI/UX principles and mobile accessibility English Level Upper-intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: Ukraine Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are looking for a proactive and tech-savvy Technical Writer who is excited about transforming how technical documentation is created, maintained, and scaled through AI.In this role, you will combine hands-on technical writing with an AI-driven approach to content operations, creating clear, accurate, and user-friendly documentation for Creatio's products. You will have the opportunity to explore new tools, automate documentation workflows, and proactively identify opportunities to improve our content.The role is based in Ukraine (remote).Team Composition:You will join a collaborative technical writing team consisting of one Team Lead and three Technical Writers. You will work closely with Product Owners, Developers, and Customer Success teams globally.Responsibilities:Create, maintain, and continuously improve technical documentation for Creatio products, including Sales, Marketing, Service, and Studio.Develop clear and structured user guides, developer documentation, and release-related content for customers, partners, and developers.Leverage AI-powered tools to streamline content creation, validation, and maintenance, enabling faster and more scalable documentation processes.Explore and implement AI-assisted workflows to extract, verify, and structure technical information from source code and other product resources.Work within a Docs as Code environment, using tools such as VS Code, GitLab, and Jira to manage documentation throughout its lifecycle.Collaborate with Product Owners, Developers, and Customer Success teams to gather technical information and ensure documentation reflects product functionality.Proactively identify documentation gaps, anticipate content needs for upcoming product releases, and propose improvements.Independently manage priorities and documentation deliverables across multiple projects.Requirements:At least 1 year of experience in technical writing or a related technical content role; candidates with other content backgrounds and strong technical understanding are also welcome.Strong interest in AI-powered tools and hands-on experience using AI to improve content creation, automation, or documentation workflows.Excellent technical writing skills, with the ability to communicate complex concepts clearly, concisely, and accurately.Excellent written English, with the ability to produce clear, accurate, and consistent technical documentation for an international audience.Basic understanding of APIs, software development concepts, and technical documentation for developers.A proactive, self-driven approach with the ability to independently research technical information, manage priorities, and take ownership of deliverables.Strong attention to detail, analytical thinking, and effective communication skills for cross-functional collaboration.Experience with Docs as Code workflows, Git, GitLab, or similar documentation environments is a plus.Familiarity with VS Code and Jira is a plus.What you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

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Location: Paris, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⚡ THE DESIGN AND RESEARCH COMMUNITY AT ALAN Alan’s Design & Research (D&R) community is the group of designers and researchers behind everything our members see and use. Our goal is simple: build the most member-centric health experience there is, with high standards of craft and a real understanding of the people we design for. We are growing fast, and AI is changing what is possible in the way we work. We are looking for someone who loves tooling, ops and AI to help us move faster without lowering the bar on quality. This is a builder role where design, operations and AI meet. You will scope where AI and automation can help us build faster, scale better and catch quality issues earlier, then turn the best ideas into tools the community actually uses. Along the way, you will help us improve our rituals and best practices, and share what we learn inside and outside Alan. You are not a designer or a researcher yourself: you are the enabler that allows the community to go faster and perform better as our member base grows. 🤝 YOUR MISSIONS You will help D&R work smarter and keep quality high as we grow, in close collaboration with the community, its lead, and the engineering, Product Ops and platform teams we work with. You will help shape our community strategy on AI and tooling, then build and run what comes out of it. - Explore: Test new AI tools and automations, find the ones that really save time or improve quality, and share the best with the community. Work with our internal AI tooling teams to bring what’s cutting edge to design and research. - Build: Create skills, agents and automated checks that make design and research work more efficient, reliable and of higher quality. - Run the tooling: Maintain and upgrade the tools the community relies on, and be our point of contact with Alan’s platform and agentic teams. - Improve how we work: Bring in better practices and rituals, push our existing rituals to the next level and help us show what we learn and achieve, inside and outside Alan. - Own your roadmap: Identify opportunities, prioritize solutions, set clear goals, track adoption and quality, and adjust as you go. 🚀 YOU ARE A GOOD FIT IF... You are an ops-minded builder with around 4 years of experience in ops or enablement roles: design ops, tooling, automation, analytics, program management or something close. Design and research interests you, but what drives you is helping teams work better with tools, automation and better rituals. What you bring - Hands-on experience automating work. You have replaced repetitive tasks with automations, internal tools or AI workflows (no-code, low-code or AI tools), at work or on your own projects, and you can tell us what you built and who used it. - Familiarity with AI tools. You have built or tested skills, agents or automations, and you care that they are reliable, not just impressive in a demo. - Comfort working with engineers. You can build things yourself, you know when to ask for production-grade work, and you speak their language. - Experience supporting a team or community, for example through onboarding, rituals, events or internal communications. - Strong English communication, to collaborate with our international team. French is a plus. Nice to have - Experience in or alongside a design or research team. - Familiarity with Figma and design systems. Qualities we look for - Builder and strategic mindset: you make progress with incomplete information, choose the simplest approach that works, and ship. - Rigour: you set a baseline and a target, and improve with each iteration. - Systems thinking: you see how people, processes, tools and data fit together. - Judgment: you frame ambiguous problems, prioritise, and know what to drop. - Clear communication: you keep people updated and explain your choices. 🌍 WHERE YOU CAN BE BASED Location: Based in Paris, France 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We’ll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm page for more info. 👀 READ MORE ABOUT ALAN 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.

Location: Remote, Europe; Remote, Global; Remote, Ukraine Hi! We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services. We are currently looking for an Affiliate Manager to join our partner company. What you will do: Attracting and onboarding new affiliates: North America, possibly other Tier-1 markets in the future. Managing and developing a partner portfolio of 20–100 partners. Agreeing on KPIs with partners, monitoring them and keeping them at the required level. Controlling traffic quality. Creating and updating promo materials: banners, landing pages, creatives. Negotiating terms: CPA/Hybrid/RevShare. Organizing promotions for affiliates: bonuses, increased rates, exclusives. Monitoring competitors in the markets where we will operate. Preparing weekly and monthly reports. What we expect from you: 3+ years of experience in iGaming, Affiliate Marketing or traffic in the iGaming vertical, especially launching a product on the North American market within the last 12 months. Mandatory experience working with SEO affiliates specifically on the North American market under the CPA model (not pay-per-listing / fixed placements). Candidates without such experience will not be considered. Understanding of the specifics of the North American market. Understanding of key companies in the vertical and competitors. Сonversion and CPA pricing. Analyzing and understanding acquired users: how well they meet market expectations. Experience in successful user acquisition from FB and SEO. Personal qualities: Strong negotiation skills. Networking and the ability to build long-term relationships with partners: has active industry contacts and maintains them. Independence and proactivity: finds affiliates and launches a market without ready-made processes or clear instructions. Result orientation: thinks in terms of conversions and traffic quality, not the number of connected partners. Analytical thinking: notices when traffic does not meet expectations and reacts quickly. Ability to manage many partners and tasks at the same time while keeping structure and deadlines. Comfortable in a startup environment: quickly adapts to change and uncertainty. Persistence and resilience in negotiations and when facing rejection. Your journey with us: Step 1: Pre-screen. Step 2: Technical interview. Step 3: Reference check. Step 4: Job Offer! What we offer: 28 business days of paid off. Flexible hours and the possibility to work remotely. Medical insurance and mental health care. Compensation for courses, trainings. English classes and speaking clubs. Internal library, educational events. Outstanding corporate parties, teambuildings.

Location: Bulgaria; Poland; Serbia; Czechia; Georgia #ThriveatMMDSmart Would you like to build a career in a leading multinational IT company? We are seeking a Product Owner to join our growing product team. You’ll collaborate closely with technical teams, product designers, and stakeholders, taking ownership of product functionality from concept to launch and ongoing optimization. This is a hands-on position where you will play a key role in translating business needs into actionable solutions that support scalability and efficiency. Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to  excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. Requirements What will you do at MMDSmart? Drive all processes related to product definition, development, and launch. Collaborate closely with the Product Manager to align on the product vision and core functionalities, and ensure they are communicated throughout the product development lifecycle. Work with internal and stakeholders to define product features based on customer needs, provide regular progress updates, and present outcomes. Manage the product backlog: break down high-level features into user stories and tasks, define clear acceptance criteria, and prioritize effectively. Support development teams during iterations by clarifying requirements and adjusting priorities to maximize business value. Monitor product progress at every stage and proactively identify and mitigate risks. You are a perfect match if you have: 3+ years of experience as a Product Owner, Product/Project Manager, or Business Analyst in an Agile environment. Experience in B2B product management (CRM, BSS, OMS) is a strong advantage. Solid understanding and hands-on experience with Agile methodologies. Technically proficient: able to grasp high-level architecture and technical concepts. Previous experience in a software development company, ideally with a focus on web applications. Upper-intermediate or higher level of English (spoken and written). Strong analytical and problem-solving capabilities. Excellent communication and presentation skills. What you need to succeed: Analytical person who can control the details but still see the full picture; Organized and formal so that communication will always be clear, and everyone are harnessed; Learning and continuous improvement in nature; Excellent communication and presentation skills (grouped into soft skills for effective stakeholder engagement, as well as technical skills, such as data-driven decision-making); Diplomatic and pragmatic - works with many stakeholders and drives for the optimal result; Planning and visualization skills. Benefits Why do talents choose and stay at MMDSmart? Embrace the opportunity to work in a company that cares about: Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*. Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts. Your Development: Benefit from free educational events & courses, and English classes with native speakers. Your Career: Focus on your professional development in a supportive environment. Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities. Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got! Equal-Opportunity Employment We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

Location: Worldwide Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for a Senior AI Content Specialist to join the team building our conversational AI product for an adult audience. You’ll shape how our AI characters talk: writing and refining prompts, building training datasets, and testing new model versions together with our ML engineers. The role sits at the intersection of strong writing and hands-on work with LLMs. Your main tasks will be: Writing and refining prompts for AI characters: persona, tone of voice, behavior rules, edge cases Creating and editing text datasets (dialogues) to train and fine-tune the model Automating content workflows: spotting repetitive manual work, building simple tools with AI (Claude, Cursor, n8n or similar), and defining evaluation criteria for automated quality checks Testing new bot versions before release, evaluating responses, and finding the root cause of issues: dataset, prompt, or model Labeling and annotating data for model training Working with ML engineers to improve output quality Analyzing live conversations to spot what keeps users engaged and what doesn’t We expect from you: Hands-on experience with LLMs or chatbots: writing system or character prompts, building datasets, testing and evaluating model responses. Using ChatGPT or Claude as an assistant isn’t enough on its own; we’re looking for people who have shaped how a bot or model behaves. Experience automating your own work with AI: scripts, no-code workflows, or small internal tools Strong writing and editing skills in English (C1+), with a feel for tone, style, and natural conversation Experience as an AI Trainer, Prompt/Conversation Designer, Content Designer, UX Writer, Copywriter, or Writer Ability to set and maintain standards: guidelines for style, tone, and explicitness, plus quality criteria Analytical mindset: you can see patterns across many conversations and turn them into concrete fixes Full comfort working with explicit 18+ content Strong attention to detail and the ability to keep quality high over long, repetitive tasks Nice to have: Experience in the adult industry (AI companions, OFM, cam platforms, erotic fiction, interactive stories, dating sims) Experience writing character-driven or interactive content Basic technical skills: regex, SQL Spanish or French What do we offer: REMOTE OPPORTUNITY to work full-time; The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Children's education reimbursement . 50% compensation for the costs of kindergarten or school, up to $1000 gross per year per child, according to the paychecks after the integration period. Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!

Location: Singapore Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey’s Legal Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. Legal Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency. Legal Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations. You will be the face of Harvey in APAC—building trust with partners and counsel at top firms, corporates, and asset managers; advising them on how Harvey can transform research, drafting, diligence, and compliance; and feeding market insights back to Product and GTM more broadly. WHAT YOU’LL DO - Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice. - Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform. - Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement. - Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them. - Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens. - Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities. - Contribute to customer-facing content geared toward the APAC region (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas. - Support the credibility and brand of Harvey in the APAC region as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals. WHAT YOU HAVE - Based in Singapore and eligible to work in the region. - A valid practicing certificate with 3+ years experience as a qualified lawyer at a top-tier firm. - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. - Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos. - Strong understanding of legal processes and challenges faced by legal professionals. - Curiosity about AI’s potential to transform the legal industry. - Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships. PLEASE FIND THE APPLICANT PRIVACY FOR THIS REGION HERE https://www.harvey.ai/legal/singapore-applicant-privacy-notice. #LI-EL1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Sofia, Bulgaria; Plovdiv, Bulgaria Driving the next generation of wealth. Digital assets are redefining how wealth is created, used, and transferred. Since 2018 at Nexo, we have been building the future model of financial wealth - dynamic, accessible, and designed for a new generation of forward-thinking investors. But technology alone doesn’t drive progress. People do. We are a team of builders, strategists, analysts, creatives, and operators united by a shared mindset: advancement. We move fast, think long term, and take ownership. We challenge ideas, not people. We value clarity over noise and impact over optics. What makes Nexo different? We shape industry trends. We rethink how wealth works and build solutions that reflect that belief. That requires a certain kind of person. You will thrive here when you think independently and act decisively, take ownership without waiting for permission, and care deeply about quality, long-term value, and disciplined execution. The people who succeed at Nexo bring analytical depth, sound judgment, and resilience - but also curiosity and the drive to keep improving. This is an environment for people who want to lead, create, and elevate what already exists. If building what’s next excites you, you’ll feel at home at Nexo. Official website: nexo.com Your role: Build and maintain operational and product Key Performance Indicator (KPI) definitions based on high-level business requirements. Leverage your in-depth understanding of the existing data warehouse structure and content to ensure accurate and meaningful KPIs. Generate data-backed actionable insights that drive informed and strategic business decisions. Support team members and stakeholders by providing clear documentation and the ability to explain metrics, dimensions, and KPIs in a concise and understandable manner. Ensure data consistency and accuracy by defining and executing QA automation and reconciliation processes, guaranteeing reliable and trustworthy data. Generate insightful reports from the data warehouse using visual reporting tools or direct queries, enabling stakeholders to make informed decisions. Develop analytical and statistical data models to provide comprehensive research and valuable insights aligned with high-level business requirements. Translate business needs into technical requirements for reporting or data warehouse enhancements, bridging the gap between business objectives and technical implementation. Train stakeholders on how to effectively use self-service Business Intelligence (BI) tools, empowering them to access and interpret data independently. Collaborate with stakeholders, including executives, product managers, and engineers, to address data-related issues and fulfill their data requirements. Create data tools for business departments that facilitate the building and optimization of our product, positioning us as an innovative industry leader. Discover and employ meanignful AI-driven optimizations in your day-to-day tasks. Partner with cross-area teams to support self-service data initiatives. What makes you stand out: A robust data analytical background, enabling you to handle complex data analysis tasks with confidence. Proficiency in using BI reporting tools, (preferably Tableau), to present data in a visually compelling and user-friendly manner. Experience in defining requirements for software or data engineers, ensuring effective communication and alignment between teams. Expertise in designing and executing SQL queries, mapping and reconciling data sources, and troubleshooting data issues, ensuring data integrity. The ability to perform root cause analysis on business results and processes based on collected data, deriving actionable insights to drive improvements. Proven experience collaborating with cross-functional teams in a dynamic environment, showcasing adaptability and teamwork skills. Familiarity with banking, financial, and/or crypto Key Performance Indicators (KPIs) and concepts, which allows you to quickly grasp and address industry-specific requirements. Knowledge or experience in statistical and data modeling techniques is considered a plus. Nexo benefits: Competitive and rewarding remuneration package. Annual performance-based bonuses. Comprehensive Learning Hub for continuous growth. Hybrid work model: primarily office-based with scheduled home office flexibility. A dynamic and inspiring environment with cutting-edge projects. Career development opportunities in a global leader driving the next generation of wealth. Customizable personal benefits package. Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses. Free parking with a designated space, free electric bikes, and public transportation cards. Fresh fruits, snacks, and a well-stocked office kitchen. Regular department team buildings and company-wide team buildings.

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Location: London 500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating. Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down. With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better. The job About the role Medical and scientific credibility is the foundation of Flo. It’s the core of who and what we are. Our medical teams engage the experts on our medical board (120+ and counting!), establish research partnerships (Stanford University, Johns Hopkins University, Northwestern University, and others), help developers design our intuitive AI tools, check our medical accuracy, and drive medical credibility across the whole platform. Flo’s credibility is also recognised by industry leaders. In October 2026, Google Health announced a multi-year strategic partnership with Flo, bringing together Flo’s women’s health expertise with Google’s wearable technology and AI-powered coaching. Down the line, this collaboration will include consent-based data syncing between the two apps and joint research into underserved areas of women’s health, such as perimenopause, PMOS, pregnancy and postpartum recovery. For our medical team, this means even more opportunities to shape how millions of women understand and manage their health, and to hold that work to the highest standard of medical accuracy. We divide our Medical Advisors into two groups: the User Centric team and the Health Stream team. The Health Stream Medical team looks after the predictive powers of Flo, working hand in glove with product, engineers and data science to offer a truly powerful predictive experience to the millions of people who trust Flo with their health and wellbeing. The User Centric Medical team ensures that Flo’s health-related features, information and user experiences are medically accurate, relevant, understandable and genuinely useful. We provide medical expertise throughout the product development lifecycle, translating scientific evidence into accessible, actionable health experiences, and advising the wider business on what good looks like when it comes to medical credibility, and on what a clinician says a good user journey should be. This role sits in the User Centric team. We’re looking for a fully qualified doctor with experience in women’s health and health tech, who is excited about the role AI can play in medical quality and governance. You’ll work alongside highly experienced and supportive colleagues, all experts in healthtech and passionate about improving women’s health. Our team is collaborative and always happy to share knowledge, making it a great role for someone ready to make a real impact. What you’ll be doing Medical expertise, content and product development Provide expert medical guidance in women’s health, menstrual and reproductive health, fertility, contraception and related conditions Collaborate with product managers, designers, content specialists and engineers to shape health-related features and experiences from early concept through implementation Contribute to the design of user journeys, interactions and personalised experiences, ensuring medical information is relevant to users’ circumstances and questions Help define the intended medical value of product features and identify opportunities to improve their practical usefulness Support the development of onboarding flows by gathering medical research and contributing to their creation Work with members of Flo’s Expert Board to peer-review concepts and ensure adherence to the latest medical guidelines Provide expert input on medical risk assessments and on regulatory compliance in line with healthcare industry standards Continuously improve our medical review workflows Medical relevance and user-centred communication Ensure health information is not only factually accurate but also relevant, understandable and appropriate to the user’s context Adapt the depth, complexity and presentation of medical information to different user needs, levels of health literacy and stages of their health journeys Work with content and design teams so that medical communication is clear, empathetic and consistent with Flo’s tone of voice, without compromising accuracy Medical quality of AI-powered experiences Contribute to medical communication principles and response quality requirements for conversational AI and other AI-powered health experiences Evaluate AI-generated medical explanations for accuracy, relevance, clarity, completeness and practical usefulness Help develop and refine medically appropriate response patterns that provide meaningful information while respecting clinical safety requirements Design, test and monitor AI agents and AI-assisted workflows that improve the scale, consistency and speed of medical reviews and assessments Apply AI in medical governance, and work with the Medical Accuracy & Clinical Safety team to ensure improvements in user experience remain consistent with established clinical safety requirements Scientific collaboration and innovation Stay informed about developments in women’s health research, medical communication, digital health and emerging technologies Collaborate with scientific and product teams to turn new medical evidence into meaningful user-facing experiences Contribute medical expertise to the exploration of new health-related product concepts The medical face of Flo This role may involve representing Flo as a medical voice, including appearing in in-app videos, on Flo’s social media channels, and in content created for user acquisition. Comfort in front of the camera and the ability to communicate complex medical topics clearly and warmly to a broad audience are important. You’ll use tools such as Figma, Jira, Miro and Google Workspace to manage and deliver your work, alongside AI tools and agent frameworks (Claude, Datbricks, etc). Your experience Must have Medical degree Minimum 2 years of experience as a clinician Experience using AI in medical governance, quality assurance or clinical review Experience designing, integrating, validating, or evaluating AI agents and AI-assisted workflows for clinical accuracy Experience reviewing or creating user-facing health content (e.g. articles, videos, social media, in-product messaging) Willingness and ability to act as a medical spokesperson on camera and across Flo’s channels Excellent command of written and spoken English (C2 level or higher) Nice to have Experience in women’s health, either as a GP with a proven interest or as an OBGYN Understanding of clinical safety, medical governance and regulatory requirements in digital health products Experience collaborating with software product development teams on consumer health technology Experience partnering with marketing teams in a healthtech or industry setting What success looks like Acting as the main medical point of contact for User Centric topics across product, content and design Aiming for 100% medical accuracy across user-facing experiences, working closely with the Medical Expert Board and in-house medical team Bringing new, medically appropriate ideas to product and content teams Improving the quality, speed and scalability of medical review workflows, including through AI-enabled tooling Serving as a credible, trusted medical voice for Flo in video and social content #LI-Hybrid Annual Salary Range (ranges may vary based on skills and experience) £82,000 — £100,000 GBP How we work We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it. What you'll get We support impact with meaningful reward. Here’s what that looks like: Competitive salary and annual reviews Opportunity to participate in Flo’s performance incentive scheme Paid holiday, sick leave, and female health leave Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents Accelerated professional growth through world-changing work and learning support In-person collaboration and work in a hybrid model, with 3 days per week spent in the office 5-week fully paid sabbatical at 5-year Floversary Flo Premium for friends & family, plus more health, pension and wellbeing perks Diversity, equity and inclusion Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants .

Location: Anywhere in Belgium; Anywhere in France HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ YOUR MISSION ⭐️ Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience. - Helping our members - Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. After all, we are dealing with a crucial subject — their health — and we are committed to offering them exceptional service. - Improving Alan - As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background.  We expect you to help us implement better processes and tools, and to contribute to improving our product. This will involve analysing what you see, identifying areas for improvement and making suggestions on what we can do better. - Grow and learn - At Alan, we are dedicated to learn as much as we can. It's not every day that you can join a fast-growing company, tackling an obsolete sector by putting the member at the heart of it all. You will become an expert in healthcare and insurance, and help new members of the great healthcare team. - Pioneering - The 🇧🇪 care team today is still relatively small. However, we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis.   ⭐️ JOIN THE 🇧🇪 CARE TEAM ⭐️  You will be a good fit for the role if you: - Have 2+ years of experience in: a customer-support role; or education; or communication - Are bilingual English + Dutch - Have a passion for caring for members, and solving their problems - Love written communication - Are comfortable with computers and technology in general - Have a very empathetic mindset - Are motivated and entrepreneurial - Have an enthusiasm for teamwork, learning and teaching   - Bonus points if you know how the Belgian healthcare system works — we will teach you if you don’t. 😉   Everything else you know is a plus! We want our team to be made up of a diversity of experiences and backgrounds. Do you want to get a glimpse of the team? ⬇️ Watch Elouiza's video or click on the name of Eva https://www.youtube.com/watch?v=ONiDgphIqII or Jules https://www.youtube.com/watch?v=FsBJqd_SsRg to hear their testimonials 👀 Good to know: - For this opportunity, we are aiming to hire full time and within the A1-B1 level range https://alan.com/en/careers/a/salary-equity. - Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This exam is covered by Alan ; reach out to us to know more! 🌍 HOW WE WORK - Location: You must be legally eligible to work from Belgium or France. - Remote work: We offer remote work flexibility, but we value in-person collaboration   🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Location: Belgrade, Remote/Serbia Workplace: remote Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion. ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure. Key Responsibilities: Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams; Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data; Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering; Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback; Automate routine steps in CRM procedures and Jira (automation rules, scripts); Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review; Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change; Measure the effect of every change with data, and report it in a clear, short form; Prepare and maintain documentation and playbooks for L1 and L2. What you’ll bring: 2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs; Solid experience with Jira: workflows, JQL, automation rules, dashboards; Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing); SQL for your own analysis: joins, aggregations, working with large tables; Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana); Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation); Working with Git, merge requests and code review; Understanding of HTTP, REST APIs and webhooks; Process thinking: you can map a flow, spot the weak step and change it without breaking the rest; Clear writing in English (B2): instructions, task descriptions, short reports; Ownership and autonomy: you drive a change to the end, including agreeing it with other teams. Nice to have: Production experience with Node.js / TypeScript or Go services, and Postgres; Jira administration, Jira Service Management or Assets; Understanding of ITIL processes; Google Cloud and BigQuery; Experience with LLM tools or agents in support: prompts, evaluation, guardrails; Experience at a fintech company and/or a startup. What we offer: Full-time B2B contract Fully remote setup Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn

Location: Yerevan, Remote/Yerevan Workplace: remote Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion. ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure. Key Responsibilities: Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams; Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data; Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering; Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback; Automate routine steps in CRM procedures and Jira (automation rules, scripts); Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review; Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change; Measure the effect of every change with data, and report it in a clear, short form; Prepare and maintain documentation and playbooks for L1 and L2. What you’ll bring: 2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs; Solid experience with Jira: workflows, JQL, automation rules, dashboards; Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing); SQL for your own analysis: joins, aggregations, working with large tables; Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana); Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation); Working with Git, merge requests and code review; Understanding of HTTP, REST APIs and webhooks; Process thinking: you can map a flow, spot the weak step and change it without breaking the rest; Clear writing in English (B2): instructions, task descriptions, short reports; Ownership and autonomy: you drive a change to the end, including agreeing it with other teams. Nice to have: Production experience with Node.js / TypeScript or Go services, and Postgres; Jira administration, Jira Service Management or Assets; Understanding of ITIL processes; Google Cloud and BigQuery; Experience with LLM tools or agents in support: prompts, evaluation, guardrails; Experience at a fintech company and/or a startup. What we offer: Full-time B2B contract Fully remote setup Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn

Location: Tbilisi, Remote/Tbilisi Workplace: remote Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion. ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure. Key Responsibilities: Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams; Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data; Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering; Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback; Automate routine steps in CRM procedures and Jira (automation rules, scripts); Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review; Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change; Measure the effect of every change with data, and report it in a clear, short form; Prepare and maintain documentation and playbooks for L1 and L2. What you’ll bring: 2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs; Solid experience with Jira: workflows, JQL, automation rules, dashboards; Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing); SQL for your own analysis: joins, aggregations, working with large tables; Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana); Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation); Working with Git, merge requests and code review; Understanding of HTTP, REST APIs and webhooks; Process thinking: you can map a flow, spot the weak step and change it without breaking the rest; Clear writing in English (B2): instructions, task descriptions, short reports; Ownership and autonomy: you drive a change to the end, including agreeing it with other teams. Nice to have: Production experience with Node.js / TypeScript or Go services, and Postgres; Jira administration, Jira Service Management or Assets; Understanding of ITIL processes; Google Cloud and BigQuery; Experience with LLM tools or agents in support: prompts, evaluation, guardrails; Experience at a fintech company and/or a startup. What we offer: Full-time B2B contract Fully remote setup Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn

Location: Poland, Remote/Poland Workplace: remote Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion. ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure. Key Responsibilities: Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams; Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data; Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering; Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback; Automate routine steps in CRM procedures and Jira (automation rules, scripts); Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review; Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change; Measure the effect of every change with data, and report it in a clear, short form; Prepare and maintain documentation and playbooks for L1 and L2. What you’ll bring: 2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs; Solid experience with Jira: workflows, JQL, automation rules, dashboards; Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing); SQL for your own analysis: joins, aggregations, working with large tables; Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana); Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation); Working with Git, merge requests and code review; Understanding of HTTP, REST APIs and webhooks; Process thinking: you can map a flow, spot the weak step and change it without breaking the rest; Clear writing in English (B2): instructions, task descriptions, short reports; Ownership and autonomy: you drive a change to the end, including agreeing it with other teams. Nice to have: Production experience with Node.js / TypeScript or Go services, and Postgres; Jira administration, Jira Service Management or Assets; Understanding of ITIL processes; Google Cloud and BigQuery; Experience with LLM tools or agents in support: prompts, evaluation, guardrails; Experience at a fintech company and/or a startup. What we offer: Full-time B2B contract Fully remote setup Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn