Вакансии

Location: Ciudad de México, Mexico Workplace: on-site We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products. As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers. We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team. In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes. You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively. Vendor & Partner Management Own day-to-day communication with external vendors and service providers Coordinate incident resolution and follow-up activities with partners Track SLA compliance and service performance Organize operational reviews and regular follow-up meetings Escalate critical issues and drive resolution Coordinate contract renewals and vendor-related operational activities External Services Operations Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners Support onboarding of new vendors and services Coordinate testing and validation activities for new integrations and changes Maintain operational documentation and process runbooks Ensure business continuity for vendor-dependent processes Reporting & Regulatory Processes Coordinate periodic reporting processes with external organizations and bureaus Prepare, validate, and submit required files and reports Monitor report quality and resolve discrepancies Maintain documentation and supporting evidence required for audits and compliance requests Cost & Billing Management Monitor service usage and operational costs Validate invoices and vendor charges Reconcile billing discrepancies with providers Support budgeting and forecasting activities related to external services Incident Management Coordinate investigation of incidents involving external providers Collect logs, examples, and supporting evidence Communicate with vendors during production incidents Track corrective actions and post-incident follow-up activities Drive resolution of recurring operational issues Cross-functional Coordination Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams Coordinate implementation of process improvements and automation initiatives Ensure alignment between business requirements and vendor capabilities Requirements Native or fluent Spanish English B2+ (written and spoken) 3+ years of experience in fintech, banking, payments, lending, or technology companies Experience managing external vendors, partners, or service providers Strong stakeholder management and communication skills Experience coordinating operational processes and production incidents Advanced Excel or Google Sheets skills Strong analytical and problem-solving mindset Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and process ownership Nice to Have Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers Experience in lending, credit cards, digital banking, or fintech products Basic SQL knowledge Experience working with APIs and technical integrations Experience validating invoices and vendor billing Familiarity with Jira, Confluence, Notion, or similar tools What We Offer Opportunity to work on a fast-growing fintech product in Mexico High ownership and direct impact on critical business operations International and collaborative environment Competitive compensation package Professional growth opportunities within Risk Tech and Operations Exposure to leading fintech, KYC, fraud prevention, and credit bureau partners

Location: Paris Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Procurement Category Manager - IT on the Procurement team, you will own and drive cost savings across indirect spend, with a focus on IT and Data categories. This role is critical to scaling Mistral’s operations efficiently, as you define and execute procurement strategies for high-impact areas like data acquisition, SaaS, and tooling. You will collaborate closely with internal stakeholders to rationalize contracts, renegotiate agreements, and implement processes that reduce complexity and costs, directly shaping how Mistral optimizes its resources. WHAT YOU WILL DO - Lead global negotiations on indirect spend to drive measurable cost savings. - Define and execute procurement strategies tailored for the IT category. - Identify and manage existing contracts, tools, and needs, including renewals and renegotiations. - Build and manage supplier panels to reduce fragmentation and improve governance. - Rationalize tool usage and consolidate internal needs with business owners. - Lead procurement projects end-to-end, from RFP to contractualization. - Contribute to the digitization of procurement through P2P tool adoption. WHAT WE'RE LOOKING FOR - At least 5 years of experience as a Buyer/Category Manager, ideally in IT, SaaS, or related categories. - Proven ability to negotiate with large providers in competitive or tense markets. - Strong project management skills to handle multiple initiatives and align stakeholders. - Assertiveness and communication skills to push back constructively and build trusted relationships. - Adaptability to thrive in dynamic, evolving environments. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Hybrid - San Francisco, New York City, Austin About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role As a Senior Technical Account Manager, you’ll be the named technical owner for the mission-critical workload that anchors a strategic enterprise customer’s Vercel relationship, across a portfolio of concurrent accounts. You’ll work as a peer to customers’ VPs of Engineering and CTOs, take over the post-sales technical relationship from the Solutions Architect through a structured handover, and coordinate every Vercel team on the account, including Support, Engineering, Product, and Sales. Customers buy this engagement, so success is measured by renewal: your proactive architecture and cost work should be worth more than what the customer pays for it. The role has no on-call rotation, no production code, and no sales quota. This is a hybrid role with 3 in-office days per week in San Francisco, New York City, or Austin. What you’ll do Own the post-sales technical relationship for a portfolio of enterprise accounts, running weekly calls, monthly and quarterly business reviews, and an annual roadmap workshop Co-own each account with the Account Executive: you own the technical relationship and the technical case for renewal Take ownership of escalated incidents and recurring patterns, driving post-mortems, root-cause analysis, and remediation roadmaps, and respond to P1 and P2 escalations within 4 business hours Run proactive architecture reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments Scope and coordinate Forward Deployed Engineering, audits, workshops, and Professional Services projects on your accounts, and relay customer needs to Product and Engineering What you need 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or technical consultant), owning strategic customer relationships including QBRs and renewals Ran a technical platform at scale in a customer-facing role, with fluency in CI/CD pipelines, preview environments, release mechanics, and cost and performance patterns Production architecture experience on AWS, GCP, or Azure Ramped quickly on an unfamiliar technical product and earned customer trust Can write a one-page executive summary of a complex technical situation for customer leadership Willing to travel 4 to 8 times per year to customer offices, generally in-region Bonus if you Worked as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer tools company Built AI agents with the Vercel AI SDK, MCP servers, or similar frameworks Run an annual roadmap workshop or Well-Architected Review-style engagement with an enterprise customer The San Francisco, CA base pay range for this role is $163,000-$204,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Disclosures: Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Location: Paris Workplace: OnSite ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a People Operations Manager on the People team, you will build, scale, and maintain the operational foundation that supports our team in France. This role exists to ensure our daily HR processes run seamlessly, keeping the company fully compliant while delivering a reliable, clear, and high-quality experience for every employee. You will act as the primary point of contact for employee lifecycle milestones, everyday operations, and external vendor relations. Your impact will be felt directly through the precision of our monthly payroll, the clarity of our internal policies, and the efficiency of our onboarding systems. This position requires a balanced blend of hands-on administrative execution and process engineering. You will own the full operational landscape—from local labor contracts and complex immigration cases to scaling our HRIS software—while constantly identifying opportunities to automate workflows and reduce friction. WHAT YOU WILL DO - Process payroll end-to-end for France-based employees, collaborating closely with external providers and our internal Finance team to ensure timely, precise execution. - Own the onboarding journey, managing labor contracts, amendments, certificates, and system updates so new hires are integrated accurately from day one. - Navigate immigration and mobility requests, directly managing work permits, visa renewals, and National Security Number applications. - Resolve daily employee inquiries regarding benefits administration, enrollment changes, and company policies with clear and prompt support. - Maintain compliance infrastructure, regularly updating employee handbooks and monitoring shifts in French employment law to protect the company. - Lead HR software initiatives and vendor management projects to evaluate, implement, and refine our HRIS and payroll tools. - Streamline operational workflows by documenting, automating, and auditing existing procedures to eliminate administrative bottlenecks. WHAT WE'RE LOOKING FOR - 5 to 10 years of progressive HR experience, ideally within a startup or high-growth environment, alongside a degree in HR, Business Administration, or a related field. - Deep operational knowledge of French labor laws, local employment regulations, national payroll structures, and tax compliance. - Proven experience managing the entire employee lifecycle from onboarding through retention strategies to formal offboarding. - Technical proficiency with modern HR technology solutions, including HRIS platforms and automated payroll tools. - Strong analytical and problem-solving skills, with the ability to interpret regulatory updates into practical internal policies. - A practical, hands-on execution style combined with a builder mindset—you genuinely enjoy creating order out of ambiguity and setting up scalable systems. - Clear, direct communication and interpersonal skills to manage sensitive employee topics and coordinate effectively with external vendors.     WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: San Francisco fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products. As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on. ABOUT THIS ROLE: We’re looking for a Vendor Management professional to own relationships and performance across GPU infrastructure providers, hyperscalers, and neocloud partners. You’ll drive vendor accountability, manage SLAs and escalations, oversee contracts and service credits, and align GPU capacity with business demand. Working cross-functionally with Capacity Planning, Finance, and leadership, you’ll strengthen vendor governance, lead business reviews, and mitigate supply constraints. The ideal candidate has direct experience managing infrastructure providers, negotiating commercial commitments, and building scalable vendor management processes in a fast-growing AI infrastructure environment. What you'll do: - Own vendor performance across GPU hyperscalers and neocloud providers by defining and tracking SLAs, managing escalations, remedies, and service credits, and holding partners accountable to their commitments. - Build strategic relationships with key infrastructure partners through regular business reviews and executive engagement with Tier 1 vendors. - Align capacity to demand by partnering with Capacity Planning to secure committed GPU capacity, forecast growth, and mitigate supply constraints. - Own vendor governance including contract compliance, invoice reconciliation, renewals, and performance reporting. - Run regular business reviews with vendor partners to discuss performance, open credit claims, capacity planning, and outstanding issues. Requirements/Nice to have: - 5+ years in vendor management, cloud partnerships, strategic sourcing, or infrastructure procurement within the AI, GPU, cloud, or hyperscale infrastructure industry. - Must have worked directly with neocloud, hyperscaler, or GPU infrastructure providers, owning commercial relationships and vendor performance. - Highly organized with exceptional attention to detail, able to manage contract records, reconcile invoices, calculate credits, and maintain accurate vendor documentation. - Comfortable owning vendor escalations, running QBRs and scorecards, and communicating effectively with both executive vendor contacts and internal stakeholders. - You've managed multi-vendor allocation by priority during shortages. - You've stood up a vendor-management function from scratch at a neocloud or hyperscaler. WHAT WE OFFER AT FAL - Interesting and challenging work - A lot of learning and growth opportunities - We offer visa sponsorship and will help you relocate to San Francisco. - Health, dental, and vision insurance (US) - Regular team events and offsites COMPENSATION - $160,000 - $200,000 + equity + comprehensive benefits package U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION: fal provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.

Location: Florida Workplace: Remote ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE We are searching for a driven and skillful Key Account Manager to work alongside and grow Halter’s enterprise customers. We’re looking for someone with commercial focus, X-factor communication skills, and the ability to drive change and communicate value.  You will be managing a portfolio of large enterprise ranching businesses, from pilot stage through to full-scale integration with Halter technology. You will be responsible for the success and growth of Halter within these accounts. You’ll be an expert at building trusting relationships, identifying opportunities within a ranch system to add value, and enjoying driving the growth of the largest accounts. You’ll thrive in high-pressure environments, using initiative to make results happen, often against the odds. You might find yourself in a boardroom negotiating a million-dollar contract one day, reporting key KPI’s to a GM the next day, communicating opportunities and driving change with ranch managers by Friday. You’ll masterfully navigate layers within these businesses, adjusting your communication at each level accordingly, to convey the right context and value to all parties. You’ll likely have deep ranch systems knowledge and have a natural ability to drive change on a ranch. This isn’t a typical role. This is a high-stakes role, playing a critical role in Halter’s growth into the enterprise market segment. Aside from jumping on the Halter roller coaster, you will be making a real-world impact, making ranches more productive and sustainable. You will build relationships across some of the most influential ranching leaders in the United States while working closely with US senior leadership.Up for the challenge? Let’s talk. Frequent travel is required as part of the position. WHAT YOUR DAY COULD LOOK LIKE - Enterprise Customer Success: You’ll be embedded in the success of some of Halter’s largest and most strategic customers — ensuring our enterprise ranching partners realize full value from their investment. You’ll understand their goals deeply, help them embed Halter into daily operations, and surface impact across the business. Your efforts will directly influence retention, expansion, and long-term growth. - Strategic Account Management: You’ll take full ownership of key enterprise accounts — building trusted, long-term relationships with operational leaders and executive stakeholders alike. You’ll know when to guide, when to challenge, and when to step in to unlock new value. This isn’t just about managing relationships — it’s about owning outcomes. - Executive & Board Engagement: You’ll work directly with senior leaders, boards, and multi-entity decision-makers. You’ll understand the organizational structure, surface strategic pain points, and partner with internal teams to tailor solutions that move the needle. You’ll also play a key role in supporting expansion conversations and renewal negotiations at the highest levels. - Influencer & Network Management: You won’t stop with your customer. You’ll build relationships with rural professionals, consultants, and other industry influencers who shape opinion and purchasing behavior across your portfolio. You’ll be known and respected in the region as a trusted Halter advisor. - Enterprise Growth Strategy: You’ll collaborate with Business Development and Enterprise Sales to co-create account plans, drive territory expansion, and identify new revenue streams within your customer base. You’ll know your portfolio inside-out and play a key role in shaping how we grow our enterprise presence in-market. - Cross-functional Leadership: You’ll work closely with Halter’s product, support, and sales teams to champion your accounts internally. Whether it’s surfacing product feedback, coordinating training, or aligning on rollout strategy, you’ll be the glue that holds enterprise relationships together and drives results. - Forecasting & Planning: Alongside the Senior Enterprise Sales Manager, you’ll contribute to accurate revenue forecasting and strategic planning. You’ll bring rigor to account performance tracking and identify early signals of both risk and growth. - Scalable Growth Initiatives: You’ll help evolve how we support and grow our largest customers. From refining account management strategies to building scalable playbooks, you’ll be part of the team shaping what great looks like as Halter scales globally. WHO ARE WE LOOKING FOR - Enterprise experience – You’ve managed large, complex accounts and know how to drive growth over time. You’re comfortable navigating executive rooms, multiple stakeholders, and complex business structures. - Industry fluency – You bring real experience in ranching systems and know what success looks like on a modern enterprise ranch. You’re credible, informed, and customer-first. - Strong commercial instincts – You don’t just nurture relationships; you find value, expand accounts, and deliver results. - Team-first mindset – You collaborate across roles and functions to get the best outcome for the customer and the company. - Autonomy & pace – You’re happy working independently in a fast-changing environment. You solve problems proactively and adjust quickly. - Growth hunger – You’re looking to stretch yourself, take on more, and grow your career alongside a world-class commercial team. - Travel-ready – You’ll be regularly out with customers and regional teams — being in the room, the pasture, or the boardroom when it counts. OUR BENEFITS - Employee Stock Ownership Plan (ESOP): Own a part of Halter and share in our growth and success - 401(k): 100% match on the first 3% contributed, plus 50% match on the next 2% (up to a 4% employer match), with immediate vesting - Comprehensive health benefits: Medical, dental, and vision coverage starting the first day of the month after you join (with most premiums covered, including 100% of employee-only health premiums on select plans) - Employee Assistance Program (EAP) & paid wellness leave: Access confidential support through JustWorks plus 3 paid wellness days per year - Personal growth fund: $750 USD per year to support learning, development, or personal growth goals - Unlimited PTO: Take time off when you need it—no accrual required, available from day one - Parental leave: 16 weeks paid leave for birthing parents and 8 weeks paid leave for non-birthing parents - Onboarding travel to New Zealand: Fly to NZ for onboarding at Halter HQ in Auckland—meet the team, visit a test farm, and immerse yourself in all things Halter The annual OTE salary range for this role is $115,000 - $125,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Halter and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Location: New York City Office COMPANY DESCRIPTION Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting. ROLE DESCRIPTION As an Account Partner at Tennr, you will own the customer relationship and drive commercial outcomes post-sale. It is a high ownership and high impact role responsible for ensuring customers realize measurable value, renew, and growth with Tennr. Account Partners sit at the center of the business - partnering with Product, Engineering, Solutions, Sales, and Operations to translate Tennr products and deployments into real operational impact for healthcare providers. In this role, you will act as both the strategic project manager and a trusted advisor to some of the most complex healthcare organizations working to fix how they handle patients. Within Tennr, you will work across stakeholders from frontline operators to the C-suite to ensure Tennr is fully embedded, adopted, and integral to day-to-day operations. This role is ideal for high performing professionals from healthcare consulting, banking or tech backgrounds that want to work in a scrappy environment, thrive in ambiguity, and drive real business outcomes. RESPONSIBILITIES - Own the customer relationship end-to-end, from kickoff and deployment through renewal and expansion. - Lead change management and training plans to ensure Tennr workflows are adopted, and embedded into daily operations. - Drive the strategy behind each customer’s key objectives through rigorous data analysis, clear executive storytelling, including polished, metrics-driven decks. - Serve as a trusted strategic partner to both executive and frontline stakeholders across complex healthcare organizations. - Partner cross-functionally with Product, Engineering, Solutions, and Operations to deliver high impact and quality workflows. - Champion and articulate customer insights internally to influence product roadmap priorities and enhance Tennr’s product strategy. - Identify renewal risks and efficiency blockers early, and mobilize internal teams to resolve them proactively. - Lead renewal and growth conversations by quantifying delivered ROI and identifying the next Tennr worker opportunities to unlock upsells. - Travel on-site with customers as needed to drive adoption, deepen relationships, and accelerate strategic partnership goals. CANDIDATE QUALIFICATIONS - 2+ years of experience in healthcare consulting or healthcare account management - Exceptional written and verbal communication, with strong executive-level storytelling skills - Highly analytical and detail-oriented, with experience translating data into clear recommendations and impact - Strong organizational and project management skills, able to manage multiple stakeholders and workstreams - Experience building polished, metrics-driven presentations and client-facing materials - High ownership mindset and excitement to drive real customer outcomes in a fast-paced, cross-functional environment - Willing to travel as needed WHY TENNR? - Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact. - Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure - Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system. - Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week - Free lunch! Plus a pantry full of snacks. BENEFITS - Beautiful new office at 345 Hudson Street - Unlimited PTO - 100% paid employee health benefit options - Employer-funded 401(k) match - Competitive parental leave

Location: Ukraine; Moldova; Latvia; Slovakia; Czech Republic; Slovenia; Romania; Kazakhstan; Poland; Hungary; Montenegro; Estonia; European Union; Cyprus; Lithuania; Greece Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE We’re looking for a Lead Billing Data Analyst (Billing, Payments & Subscription Analytics) to own the data strategy behind our subscription billing operations. This is a hands-on leadership role: you’ll build analyses and pipelines that improve billing performance, while also managing and mentoring a team of analysts. KEY RESPONSIBILITIES ANALYTICS & TECHNICAL WORK - Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends. - Build and maintain data pipelines that deliver accurate, timely, and reliable billing data. - Apply statistical methods to model scenarios, run “what-if” analyses, and anticipate financial risk. - Design and run A/B tests and experiments to evaluate billing and support initiatives. - Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics. - Build and maintain dashboards and visual reporting that provide clear, real-time visibility into billing health and support performance. - Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies. - Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency. LEADERSHIP & COLLABORATION - Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high-quality output. - Own the team’s intake and prioritization process; manage task flow and delivery timelines against business needs. - Uplevel the team’s billing domain knowledge and analytical/technical skills. - Partner cross-functionally with Billing, Support, Finance, Product, and Marketing to align metrics, definitions, and processes with risk-mitigation goals. QUALIFICATIONS - Deep subscription billing expertise: substantial experience with payments, renewals, refunds, disputes/chargebacks/TC40 in a recurring-revenue business (non-negotiable). - Advanced SQL: complex joins, window functions, incremental logic, and performance-aware query writing. - Data visualization: proficiency with Omni, Tableau, Power BI, or similar tools to build dashboards and communicate insights clearly. - People leadership: experience setting priorities, distributing work, reviewing output, and being accountable for a team’s results. - Statistical & analytical rigor: forecasting, experiment design, and translating ambiguous business questions into structured analysis. - Billing platforms / processors: familiarity with tools such as Stripe, Braintree, Nuvei, or similar. - Strong communication: ability to explain complex findings to both technical and non-technical stakeholders. - Cross-functional collaboration: track record of influencing decisions with data across multiple departments. NICE TO HAVE - Python and/or modern analytics tooling (dbt, Airflow, or similar). - Experience building and maintaining ETL/ELT pipelines for billing or financial data. - Risk analysis or fraud-adjacent experience in billing contexts. - Advanced visualization techniques (cohorts, funnels, anomaly detection dashboards). LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. - Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. - Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. - Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. - Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0 https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0 Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! INTERVIEW PROCESS After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: - Recruiter Screening (40 minutes) - Technical Interview (90 minutes) - Final Interview (60 minutes) LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote

Location: London Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE  OVERVIEW As a Mid Market Account Executive at Harvey, you will drive the growth and success of our AI solutions within the legal and professional services markets. You will be responsible for establishing and growing relationships with mid-sized law firms and corporate and financial services clients, understanding their unique challenges, and presenting AI solutions that streamline their processes and boost productivity. Your ability to articulate the value of Harvey's products, coupled with your passion for groundbreaking AI technologies, will help us shape the future of knowledge work. WHAT YOU'LL DO - Own your book of business by managing a named account list, prioritizing and cultivating inbound leads, and outbounding directly to high-potential prospects. - Manage the full customer lifecycle from prospecting to contracting, onboarding, growing, and renewals. - Achieve and exceed revenue targets and other key sales metrics. - Build strong relationships with key decision-makers and stakeholders, understanding their pain points and aligning Harvey's solutions with their needs. - Conduct high velocity, tailored client evaluations, including product demonstrations and presentations, showcasing the power of Harvey's AI systems to prospects and clients. - Effectively work cross-functionally across the organization to shape Harvey’s solutions to meet customer needs. Collaborate closely with the engineering and product teams to stay updated on the latest AI advancements and tailor solutions to meet client goals. - Develop our sales playbook to enable scaling, documenting learnings that can be applied across accounts. - Travel may be required from time to time, including visits to customer office locations and company offices. WHAT YOU HAVE  - Proven track record of selling complex software solutions, with the ability to successfully execute on a consultative, solutions-oriented, value-based selling methodology.  - Excited about prospecting, and capable of independently leading a sales cycle from start to finish. - Ability to independently manage a pipeline, accurately forecast key sales performance metrics, and consistently maintain CRM hygiene. - Ability to lead a complex, multi-threaded sale with stakeholders ranging from executives across various functions to day-to-day product users – especially the ability to convey technical concepts to non-technical audiences. - Demonstrated passion for Harvey’s mission and strong understanding of AI and its potential applications in knowledge work. Interest in the legal profession and helping lawyers do their jobs better and more efficiently.  - Team player who can collaborate effectively across internal functions (product, legal, etc.) to achieve common goals. - Energized by contributing to the development of our team, sales processes, and culture, refining the value proposition of our solutions and creating sales resources to drive our success. - Experience working in or adjacent to the Legal industry a plus but not required. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-KS1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: São Paulo, Brazil Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Success Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders Identify and empower internal champions who can advocate for Figma within their organizations Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration Deliver live and scalable training sessions customized to customer maturity and needs We'd love to hear from you if you have: 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS Excellent communication skills, with the ability to connect with a wide range of customer personas Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required While not required, it’s an added plus if you also have: Experience using Figma or working with design and collaboration tools Background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Remote Brazil; Remote Mexico About the Team The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution. This team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership. About the Role Winning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams. As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships. What you’ll do → Own a portfolio of named strategic accounts Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities. → Drive workflow-led expansion Position Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams. → Build executive alignment and business cases Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization. → Orchestrate complex account teams Lead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays. → Create and manage strategic pipeline Maintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage. → Operate with rigorous sales discipline Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward. → Shape how Miro wins in the enterprise Bring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy. What you’ll need 10+ years of SaaS sales experience , including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees. Native level proficiency in Spanish and English Proven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders. Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals. Strong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders. Deep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling. Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors. Strong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes. Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams. AI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . #LI-SF1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Bangalore, Karnataka, India Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. Scaled Customer Success Manager About Vectra Vectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology picks up where perimeter security leaves off by providing deep, continuous analysis of both internal and Internet-facing network traffic to automatically detect all phases of a breach as attackers attempt to spy, spread, and steal within your network. Vectra directly analyses network traffic in real time using a patent-pending combination of data science, machine learning, and behavioral analysis to detect attacker behaviors and user anomalies in the network. All detections are correlated and prioritized to show an attack in context, and Vectra AI's machine learning adapts as attacks evolve. Your Role The Scaled Customer Success Manager (SCSM) is responsible for driving customer adoption, value realization, and retention across a portfolio of commercial and mid-market customers through a combination of one-to-one, one-to-many, and digital customer engagement strategies . The SCSM manages a large portfolio of customers by balancing personalized customer interactions with scalable programs, ensuring customers successfully adopt the Vectra AI platform, achieve their desired security outcomes, and maximize the value of their investment. Working closely with Sales, Technical Success Managers, Product Management, Product Marketing, Support, and Renewals, the SCSM leverages customer insights, automation, and data to proactively engage customers throughout their lifecycle. Your Impact By combining your cybersecurity expertise, technical knowledge, and customer success experience, you will help customers achieve measurable security outcomes while increasing product adoption, customer satisfaction, retention, and expansion. You will also play a key role in evolving Vectra's digital customer success strategy by creating scalable programs that enable customers to learn, adopt, and succeed regardless of engagement model. Responsibilities Own the success of a portfolio of commercial and mid-market customers. Build trusted advisor relationships with key customer stakeholders through periodic one-to-one engagements. Conduct Success Reviews and value conversations based on customer maturity and business needs. Develop success plans for customers requiring additional guidance. Act as the primary Customer Success contact for assigned accounts. Lead customer escalations with urgency, coordinating cross-functional teams to ensure timely resolution and clear customer communication. Digital Customer Success & Scale Host weekly virtual Office Hours to provide customers with technical guidance, best practices, and open Q&A sessions. Plan and deliver monthly customer enablement webinars focused on product capabilities, new features, security use cases, and operational best practices. Partner with Product, Product Marketing, Support, and Education teams to continuously improve customer onboarding, adoption journeys, and self-service resources. This includes: Analyzing trends across the digital customer base to identify common adoption challenges, product usage gaps, and enablement opportunities. Developing scalable technical enablement content including knowledge articles, how-to guides in partnership with Customer Enablement Own the support relationship between Vectra AI and all customers that fall in the Digital Segment. Qualifications Successful candidates will possess a strong technical foundation in enterprise cybersecurity, outstanding customer relationship skills, and a passion for helping customers achieve measurable business outcomes. Required Experience 1 to 2 years of customer-facing experience with enterprise SaaS or subscription-based technology companies in Customer Success, Technical Account Management, Professional Services, Sales Engineering, or a similar post-sales role. Understanding of customer adoption, retention, renewals, expansion, and the overall customer lifecycle. Exposure to delivering customer presentations, business reviews, or technical workshops is preferred. Technical Expertise Strong understanding of enterprise cybersecurity technologies, including network security, SIEM, NDR/XDR, sandboxing, identity security, or incident response platforms. Working knowledge of TCP/IP, DNS, VPN, SSL/TLS, and enterprise networking concepts. Understanding of modern cybersecurity threats, attack techniques, and security operations. Preferred Qualifications Experience supporting digital customer success initiatives, customer communities, webinars, or scalable customer education programs. Experience creating customer enablement content such as technical documentation, videos, tutorials, or knowledge base articles. Experience partnering cross-functionally with Product, Marketing, Support, and Sales organizations. Skills Exceptional communication, presentation, and storytelling skills for both executive and technical audiences. Customer-first mindset with a passion for delivering exceptional customer experiences. Results-oriented with a focus on customer outcomes, retention, and business growth. AI & Automation Demonstrated ability to use AI-enabled tools, such as ChatGPT Enterprise, Microsoft Copilot, and AI-powered analytics platforms, to improve productivity, quality, decision-making, and customer outcomes. Comfortable applying AI to practical work, including drafting customer communications, summarizing cases, analyzing trends, preparing reports, researching technical issues, and automating routine workflows. Able to critically validate AI-generated outputs, apply sound judgment, and protect confidential and customer information. Proactively identifies opportunities to responsibly embed AI and automation into team processes and supports adoption of approved tools. Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive pla n eligibility, and participation in the employee equity plan (stock options). Specific benefits offered var ies by location, but commonly in clude health care insurance , income protection / life insurance , access to retirement savings plans, behavioral & emotional wellness services , generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Location: New Zealand Workplace: Remote ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE We’re looking for a driven, high-performing Account Manager to join the momentum and help shape the future of farming in the North Waikato region. This is an opportunity to positively disrupt an industry and pioneer groundbreaking change, working with some of the highest-performing dairy farms in New Zealand. Serving as the primary point-of-contact for Halter customers, you will be passionate about driving farmer success for one of the world’s fastest-growing companies that will transform how they farm to become leaders in productivity and sustainability. You will be backed by a team of exceptional people on the ground in the North Island and at Halter’s Auckland HQ, to ensure this is the best job you’ll ever have. Location - This role is to be based anywhere in the North Waikato region. Frequent travel is required as part of the position. WHAT YOUR DAY COULD LOOK LIKE - Revenue Retention & Expansion: You will own the retention, renewals and expansion targets of Halter’s existing revenue in the region. - Ensure farmers are extracting full value from Halter to achieve their goals and ultimately understand the impact it’s having on their farming business. - Account Management: Responsible for renewing customer agreements and expanding the revenue of existing Halter customers, by adding value in every interaction to drive on-farm goals and performance. - Deployment: Supporting the onboarding, training and implementation of the Halter system on customers' farms, ensuring all relevant farm owners, managers, and workers are able to successfully use the system. - Relationship Building: Proactively cultivate genuine and trustworthy relationships with farmers, their teams, and families, fostering strong connections and understanding. - Farmer Success: Strategically partnering with customers to establish clear business goals, timelines, priorities and metrics of success. - Problem-Solving: Provide prompt and effective communication and support to farmers and team members, addressing technical or operational challenges with expertise and efficiency. - Community & Networking: Represent the Halter brand with pride, lead local discussion groups, and proactively build strong networks within the community for increased brand visibility and connections. - Customer Advocate: Acting as the voice of the customer and bridging the gap with our product teams to provide important context about what is happening on the ground with our farmers and their animals. - Technical Expertise: Working closely with our product teams to provide technical and practical advice from a farmer’s perspective on everything reproduction, pasture and agronomy. Contribute to a positive team environment, supporting others to succeed and role modelling Halter’s Operating Principles. WHO WE’RE LOOKING FOR: WE’RE BACKING POTENTIAL OVER POLISH. THESE ARE THE TRAITS THAT MATTER MOST - A great human first - You bring integrity, humility, and care. You do what you say you’ll do. You show up for your farmers and your teammates. - Lifelong learner mindset - You’re genuinely curious. You ask questions, seek feedback, and are excited to keep levelling up alongside a world‑class team. - Hunger and grit - You love chasing ambitious goals, solving hard problems, and sticking with it when things get tough. - Positive energy and team spirit - You lift the people around you, not drain them. You enjoy collaborating, sharing ideas, and celebrating others’ wins as much as your own. - Comfort in a fast‑moving environment - You’re at your best when things are dynamic. You can work autonomously, manage your time well, and stay focused on what matters most. - The ability to thrive in a dynamic, fast-paced working environment with a high degree of autonomy. - A hunger for success and personal growth, and an eagerness to evolve alongside a world-class team. AND THESE PIECES GIVE YOU AN ADVANTAGE, BUT ARE NOT A PREREQUISITE: - 3-5 years of experience in relationship management/account management roles. - Experience in dairy farming or within the agriculture sector with a deep passion for helping farmers succeed. - Strong business and commercial acumen JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Location: Munich Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You’ll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey’s strategic partnerships. WHAT YOU’LL DO - Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. - Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. - Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. - Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. - Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. - Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform WHAT YOU HAVE Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications: - 3-4+ years in customer-owning roles at tech or SaaS platforms - Adapting seamlessly in the face of high-speed change and growth - Strategic planning, revenue-based prioritization - Managing customer-facing projects and timelines - Running in-person meetings w/ executives - Mapping an organization and influencing stakeholders - Driving key customer metrics and outcomes - Owning a revenue, expansion, and renewal target - Demonstrating a strong point of view and proactive self-management - Working cross-functionally with Product and Sales teams DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-LE1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Berlin Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Strategic Account Manager at Via, you will be the face and voice of Via for our DACH partners, both internally and externally. You'll build genuine, durable relationships with the cities, counties and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio, on a team of talented, collaborative people passionate about making a real impact for those who depend on public transit every day. What You’ll Do: Own the success of transportation systems across your partner cities, serving as the primary point of contact for executive city and agency leadership Drive revenue growth across your portfolio: securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year-on-year Act as a trusted advisor to partners, translating their needs into concrete service improvements using Via's full platform – on-demand , paratransit , Citymapper , and more – to make the case for better transit Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services Who You Are: 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company An empathetic team player who takes pride in elevating those around them, and views success as a collective effort Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them Fluency in German (C2 or native-level) and English is required; additional languages are a plus What We Offer: Base salary range: €110-125k, plus variable pay and equity as part of a total compensation package Company pension scheme (bAV) with a 20% employer contribution Urban Sports Club membership 30 vacation days a year Weekly team lunch and breakfast A hybrid work and a lovely office situated in the heart of Berlin, in Mitte There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Location: 125 S Wacker Dr, Suite 3150, Chicago, IL 60606; 5151 San Felipe, Suite 1800, Houston, TX 77056; 5909 Peachtree Dunwoody Rd Bldg D Ste 800, Atlanta, GA 30328 Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! Preferred Locations: Atlanta, GA; Houston, TX; Chicago, IL; or Summit, NJ Work Arrangement: Hybrid schedule required — 3 days per week in the office. JOB OVERVIEW The Benefit Consultant is responsible for client satisfaction, service delivery, and vendor management while supporting the development of innovative, data-driven strategies to optimize complex Health & Welfare benefit programs. WHAT YOU’LL DO Strategy & Program Management Support development and execution of benefit strategies for large, self-funded clients Develop cost-containment strategies across medical, pharmacy, and disability programs Analyze claims/utilization trends and identify improvement opportunities Lead vendor evaluations, RFPs, procurement, implementation, and performance tracking Communicate industry trends, benchmarks, and regulatory updates Client Management Serve as primary day-to-day client contact and manage vendor relationships Oversee project management for deliverables, compliance deadlines, and annual planning Manage RFP processes, renewals, contract negotiations, and vendor implementations Ensure timely, accurate execution of deliverables with actuarial and internal teams Support compliance (e.g., 5500 filings, plan documents, regulatory adherence) Resolve escalated claims and support employee communications and enrollment activities Client Relationship & Reporting Partner with clients to define benefit goals and strategies Deliver financial reporting, analysis, and benchmarking insights Review and finalize client reporting deliverables Business Development & Team Collaboration Assist with new business opportunities and strategy development Contribute to internal process improvements and team initiatives WHAT YOU'LL BRING 5–10 years of experience in insurance, employee benefits, or HR Strong knowledge of Health & Welfare programs (self-funded medical, Rx, dental, vision, disability, life, absence, etc.) Experience managing large, self-funded clients in consulting or brokerage Full-cycle RFP experience Bachelor’s degree or equivalent experience Experience designing and implementing benefit plans Underwriting experience preferred Insurance license (or ability to obtain) Strong communication, analytical, and problem-solving skills Project management and ability to manage multiple priorities Experience with data analysis and self-funded plan financials Knowledge of regulations and compliance requirements Proficiency in Microsoft Office and large data sets Ability to work independently, collaboratively, and in a fast-paced environment High level of professionalism, accountability, and client service focus Additional Requirements Ability to maintain confidentiality and interact with executive stakeholders Willingness to travel and work outside standard hours as needed COMPENSATION: The base salary range for this position is $110,000 -$135,000. This range represents the employer’s good-faith estimate of the compensation for this role at the time of posting. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We’re in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/ . EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf . Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-SG1 #LI-Hybrid

Location: New York Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. WHAT YOU'LL DO - Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions. - Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. - Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience. - Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI. - Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations. - Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. - Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services. - Travel may be required from time to time, including visits to customer office locations and company offices. WHAT YOU HAVE - Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects. - Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels. - Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly - Team players described as committed, collaborative and proactive with a team-first mentality. WHAT WE OFFER - A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive. - An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. - A collaborative work environment that promotes growth, learning, and development. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-JL1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Cyprus; Lisbon; Serbia Workplace: remote About You You own the Subscriptions roadmap. Your core job runs end to end: research and discovery, prioritization, pushing work into development, delivery, and then educating the sales team and preparing the documentation that ships with each release. That means staying close to the publishers who run subscription businesses on Xsolla and to their subscribers. You find what moves retention and revenue, decide what gets built and in what order, and drive it from idea through delivery and adoption. Subscriptions depend on many products across Xsolla. You'll work with a tech lead and engineers, and coordinate across Payments, Anti-fraud, Auth, Catalog, Shop Builder, LiveOps, Analytics, and others.   What we're building Xsolla Subscriptions is a subscription monetization engine for games that covers the full lifecycle. Publishers use it to power battle passes, premium memberships, season passes, and other recurring mechanics — creating plans, running trials, and handling renewals, failed payments, and cancellations. Track subscribers, churn, and revenue in one place. As merchant of record, Xsolla also covers global recurring payments, tax, refunds, and chargebacks. The team owns that whole surface: plans and pricing, renewals and retry logic, trials and grace periods, churn and recovery, and the subscriber and publisher experience.   About Us Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Research and discovery. Study competitors, interview publishers and partners to uncover their needs, and dig into subscriber and payment data to find what's worth building. Collect requirements and design features. Turn findings into clear requirements and feature designs. Own the roadmap. Decide what gets built, in what order, and why. Maintain a clear rationale the team and stakeholders can rely on. Deliver and coordinate. Drive features to production and keep the cross-product dependencies moving. Post-delivery support. Support marketing materials preparation, train the sales team, and prepare integration-team materials and public documentation. Requirements 4+ years in product, with real time on subscription, billing, or payments products. A solid understanding of subscription economics and lifecycle, ideally in games — battle passes, premium memberships, season passes, and others. Comfort with billing mechanics: renewals, proration, dunning and retry, grace periods, refunds, chargebacks, and tax. A track record of taking features from research to shipped, and making prioritization calls without full information. Systems thinking: you understand how a pricing or billing decision compounds across many publishers and their subscribers. Daily use of AI tools is assumed and expected. It is a significant plus if you have a strategic vision for applying machine learning to core subscription challenges—such as churn prediction, retry timing, and dynamic pricing—or possess hands-on experience in the field. Why this team Subscriptions are one of the fastest-growing forms of monetization in games — predictable revenue, low overhead, strong loyalty — and now outpace one-off and in-game purchases in growth. Small gains in recovery or conversion have a huge impact across thousands of publishers. You'll own a high-impact product with direct visibility to engineering and business leadership. Benefits   We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.   The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.   By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.   Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.   For any inquiries related to data privacy, please contact: careers@xsolla.com   Explore more opportunities at: https://xsolla.com/careers