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Location: Riyadh, KSA Workplace: onsite We're looking for an experienced Portfolio Growth Manager to own the growth and health of Tabby's card program end-to-end. This role sits at the intersection of scheme relationships, compliance and commercial strategy working closely with Card Scheme, Compliance, Risk and Product to grow card issuance, activation and usage while keeping the program fully aligned with scheme rules and regulatory requirements. You'll lead portfolio growth initiatives, manage scheme relationships and reporting, and own the compliance obligations tied to the card program — from scheme mandates to regulatory requirements. You're comfortable balancing a commercial growth agenda with the discipline compliance demands. If you enjoy growing a card program commercially while also being the person who keeps it compliant and audit-ready, this role is for you. Key Responsibilities Own portfolio growth strategy for Tabby's card program including driving growth across the funnel and identify and execute growth levers pricing, incentives and partnerships. Manage day-to-day relationships with card schemes, including program reporting, mandates, incentives and new scheme initiatives. Ensure the card program's ongoing compliance with scheme rules, regulatory requirements and internal risk policies. Partner with Compliance, Risk and Legal to manage scheme audits, certifications and regulatory filings related to the card program. Track and report portfolio performance (activation, spend, retention) and compliance status to internal and external stakeholders. Stay ahead of scheme rule changes and regulatory updates, translating them into action plans across the business. Collaborate with Product and Engineering to prioritize features that support both growth and compliance goals. Skills, Knowledge and Expertise 3–4 years of experience in banking or fintech, with direct exposure to card programs, scheme management or compliance. Working knowledge of card scheme rule and the regulatory requirements governing card programs. Strong analytical skills, comfortable working with portfolio performance data to drive growth decisions. Excellent stakeholder management skills to work across Compliance, Risk, Marketing, Product & Tech and external scheme partners. Strong written and verbal communication skills in English & Arabic a must Benefits We have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees. Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. You are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone. You will have an opportunity to learn and grow in one of the fastest growing fintech companies in the region We offer you relocation support as well as we guide you through all the process. We’ll set you up with the devices required for your work.

Location: Riyadh, KSA Workplace: onsite The Lead Anti-Fraud Officer independently leads complex governance, risk, and compliance activities and serves as a subject matter expert in one or more GRC domains — enterprise information security governance, risk management frameworks, regulatory compliance, or third-party risk management. The role produces high-quality GRC deliverables, provides technical mentoring to junior and mid-level team members, and contributes directly to the continuous improvement of the organization's GRC framework, risk treatment processes, and compliance reporting mechanisms. The Lead Anti-Fraud Officer operates as a bridge between technical execution and programme leadership — collaborating with leads, legal, audit, and business stakeholders to drive mature and effective GRC outcomes aligned with the Saudi Fintech regulatory environment. Key Responsibilities Lead the development, review, and continuous improvement of information security policies, standards, procedures, and governance frameworks. Serve as the subject matter expert for assigned regulatory domains, providing authoritative interpretation of requirements and translating them into implementable control objectives. Monitor and proactively track regulatory and legal developments affecting information security — assessing impact and recommending updates to the governance framework. Prepare and review governance documentation — RACI matrices, security charter updates, governance committee packs — and present findings to senior stakeholders. Lead the preparation of regulatory self-assessments and compliance attestations, coordinating evidence gathering and quality-reviewing submissions before senior sign-off. Mentor GR1–GR2 team members on governance documentation quality, regulatory interpretation, and risk assessment methodology. Enterprise Risk Management Lead the execution of complex enterprise information security risk assessments, applying advanced qualitative and quantitative methodologies to produce risk profiles aligned with the organization's risk appetite. Own and maintain the enterprise information security risk register — ensuring accuracy, currency, and appropriate escalation of significant risks. Lead BIA processes for critical business functions — coordinating with asset owners, analysing recovery requirements, and producing BIA outputs for Business Continuity and Disaster Recovery planning. Design and execute control effectiveness testing programmes, producing findings reports with gap analysis and risk-ranked remediation recommendations. Lead third-party information security risk management — designing assessment frameworks, conducting in-depth vendor reviews, and maintaining the third-party risk register. Produce executive-quality risk reporting with trend analysis, emerging risk identification, and treatment progress tracking for senior management and committee consumption. Compliance Programme Delivery Lead compliance monitoring activities for CFFR, NCA ECC, PDPL, ISO 27001, and PCI-DSS — producing gap analyses, treatment plans, and periodic compliance status reports. Manage internal and external audit cycles — coordinating evidence collection, reviewing evidence quality, engaging with auditors, and tracking remediation to closure. Design and deliver the security awareness programme — producing targeted content for different staff segments, conducting awareness sessions, and analysing effectiveness metrics. Develop and maintain GRC programme metrics dashboards, ensuring KPIs and KRIs are accurately measured and presented to senior management on schedule. Lead the integration of information security requirements into third-party contracts, procurement processes, and major project onboarding. Contribute to the development of the information security programme strategy, identifying capability improvement opportunities and recommending investment priorities to the Lead. Cross-Functional Collaboration & Knowledge Leadership Serve as the primary GRC point of contact for assigned business and technology teams — providing expert guidance on security requirements, risk treatment, and compliance obligations. Lead information classification and security requirements reviews for significant IT, product, and business projects. Contribute to the GRC knowledge base — developing reusable templates, guidance documents, and training materials for internal use. Represent the GRC function in cross-functional working groups, project steering committees, and regulatory workstreams. Perform additional responsibilities as assigned by management. Skills, Knowledge and Expertise Bachelor's degree in Information Technology, Computer Science, Software Engineering, Cybersecurity, Risk Management, or a related field. A Master's degree in Information Security, Risk Management, or Business Administration is an advantage. 3–5 years of progressive professional experience in information security governance, risk management, or compliance. Demonstrable experience independently leading risk assessment cycles, regulatory compliance programmes, or audit coordination activities. In-depth knowledge of the CFFR framework is required. Experience in a regulated Fintech or banking environment is strongly preferred. Benefits We have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees. Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. You are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone. You will have an opportunity to learn and grow in one of the fastest growing fintech companies in the region We offer you relocation support as well as we guide you through all the process. We’ll set you up with the devices required for your work.

Location: Kuwait City, Kuwait Workplace: hybrid About Tabby Tabby is the GCC's leading shopping and payments platform, giving millions of people across Saudi Arabia and the UAE more control in the way they spend, save and earn. Headquartered in Riyadh, we've grown into one of the largest fintech companies to come out of the Arab world, working with +65,000 sellers, from global names like Apple, IKEA, Adidas and Shein to the region's leading retail groups. We're now building a local team on the ground in Kuwait, with a renewed presence in the market coming soon. This is a rare chance to join us at the start of a local launch, shaping how we show up for Kuwaiti shoppers and sellers from day one, backed by the scale, technology and track record we've built across the region. If you want to help us build something significant in Kuwait, backed by proven regional success, we want to hear from you. About the Role We’re looking for a Manager/Sr Manager to be Tabby’s sole commercial point of contact on the ground in Kuwait. This person will act as our local face to merchants, an escalation point and door opener, while working closely with our UAE based account management, sales and partnerships teams who own the day to day execution of deals. You won’t be closing deals in isolation. Instead, you’ll be the person merchants call when they want a face to face conversation, the person who spots the gaps and opportunities in the market that aren’t being maximised, and the person who keeps Tabby’s commercial engine in Kuwait running smoothly by working through others. You’ll be accountable for an overall GMV goal for the market, achieved by orchestrating closely with the commercial teams rather than owning the full sales cycle yourself. Key Responsibilities What You’ll Do Serve as Tabby’s on the ground commercial representative in Kuwait, building strong relationships with key merchants and partners Act as an escalation point for merchant needs that require an in person presence or local touch Evangelise for Tabby in Kuwait: attend events, open doors, and build Tabby’s local commercial presence and brand Identify gaps and untapped opportunities in the Kuwait merchant portfolio and flag them to the right teams Partner closely with account management, sales and partnerships teams to drive deal closure and account growth Own and be accountable for GMV  targets for the Kuwait market, achieved through collaboration rather than direct control Firefight where required, and repair merchant relationships where needed, by acting as a trusted local advisor and evangelist Skills, Knowledge and Expertise What We’re Looking For 5+  years of experience in a commercial role such as account management, sales or partnerships, ideally with exposure to online and/or offline retail Understanding of e-commerce sales funnels: how merchants acquire, convert and grow customers Strong communication skills, comfortable representing a brand externally and building relationships at all levels Proven project management skills and the ability to get things done through collaboration rather than direct execution A commercial mindset with genuine curiosity about how businesses grow Relationship driven leaders, with the ability to navigate difficult conversations and imbibe consultative selling Comfortable operating at a fast pace with a certain level of ambiguity, as this is a new market launch

Location: Kuwait City, Kuwait Workplace: onsite About Tabby: Tabby is the GCC's leading shopping and payments platform, giving millions of people across Saudi Arabia and the UAE more control in the way they spend, save and earn. Headquartered in Riyadh, we've grown into one of the largest fintech companies to come out of the Arab world, working with +65,000 sellers, from global names like Apple, IKEA, Adidas and Shein to the region's leading retail groups. We're now building a local team on the ground in Kuwait, with a renewed presence in the market coming soon. This is a rare chance to join us at the start of a local launch, shaping how we show up for Kuwaiti shoppers and sellers from day one, backed by the scale, technology and track record we've built across the region. If you want to help us build something significant in Kuwait, backed by proven regional success, we want to hear from you. About the role: We are looking for a hands-on Senior Risk Manager to help build Tabby’s risk capabilities in Kuwait, with combined responsibility for enterprise and credit risk. As one of our first local hires, you will establish the governance, policies, risk appetite and reporting required for launch, while providing credit risk oversight as the portfolio grows. You will work closely with Kuwait leadership and Group Risk, as well as Product, Compliance, Finance and Operations, to ensure we scale responsibly and meet local regulatory expectations. Key Responsibilities Building and maintaining Tabby’s local risk management framework for Kuwait, covering enterprise and credit risk and aligning it with Group standards and applicable regulatory requirements. Developing the local risk strategy, risk appetite statement, policies, limits, governance forums and management reporting required for launch and ongoing operations by aligning with Group standard and adapted to local requirements Owning the enterprise risk process, including risk identification and assessment, the risk register, key risk indicators, emerging-risk reviews, residual risk positions and remediation tracking. Providing independent risk challenges on new products, partnerships, customer journeys, operating models and other material business initiatives. Leading local credit risk oversight across the customer lifecycle, including underwriting and eligibility rules, credit limits, affordability, collections outcomes and portfolio quality, focusing on local regulatory requirements. Partnering with Group Risk and Product teams to calibrate credit strategies for Kuwait and assess model, policy and limit changes. Establishing clear early-warning indicators, thresholds and reporting to support timely, data-informed risk decisions. Preparing risk assessments, reporting and recommendations for local leadership, risk committees, the Board and regulators, as applicable. Supporting licensing activities, regulatory submissions, examinations and information requests in partnership with Compliance, Legal and other control functions as well as acting as primary risk contact for Internal Audit Coordinating risk input into business continuity, outsourcing and third-party risk, operational incidents and control assessments. Promoting a practical risk culture and helping teams understand how risks should be identified, assessed, escalated and managed as well as ensuring material risks and control gaps are escalated and addressed at the right level. Helping shape the future Kuwait risk organisation and supporting hiring as the business scales. You should apply if You have strong risk management experience within banking, fintech, consumer lending, payments or another regulated financial-services environment. You bring meaningful hands-on experience across both enterprise risk and credit risk, rather than exposure limited to governance or oversight. You have built or materially improved risk frameworks, policies, risk appetite, governance structures, reporting and control processes. You understand consumer credit risk across underwriting, credit policy, portfolio monitoring, collections performance and loss drivers.. You understand enterprise risk disciplines including risk and control assessments, KRIs, incident and issue management, operational resilience, third-party risk and emerging risks. You understand the Kuwait regulatory environment; experience engaging with the Central Bank of Kuwait or another GCC financial-services regulator. You can operate independently in a new-market environment and are comfortable building the essentials yourself before a wider team is in place. You can balance strong governance with practical, proportionate execution and constructively challenge senior stakeholders when required. You communicate complex risk topics clearly and can prepare decision-ready materials for leadership, governance forums and regulators. You work effectively across Product, Data, Operations, Compliance, Finance, Legal and Internal Audit. You hold a bachelor’s degree in Finance, Economics, Risk Management, Business, Mathematics or a related field; FRM, PRM, CFA or a comparable qualification is an advantage. You are professionally fluent in English; Arabic is an advantage

Location: Kuwait City, Kuwait Workplace: onsite About Tabby: Tabby is the GCC's leading shopping and payments platform, giving millions of people across Saudi Arabia and the UAE more control in the way they spend, save and earn. Headquartered in Riyadh, we've grown into one of the largest fintech companies to come out of the Arab world, working with +65,000 sellers, from global names like Apple, IKEA, Adidas and Shein to the region's leading retail groups. We're now building a local team on the ground in Kuwait, with a renewed presence in the market coming soon. This is a rare chance to join us at the start of a local launch, shaping how we show up for Kuwaiti shoppers and sellers from day one, backed by the scale, technology and track record we've built across the region. If you want to help us build something significant in Kuwait, backed by proven regional success, we want to hear from you. About the role Tabby is the leading shopping and financial services app in the Middle East — 25M+ users, 65,000+ merchants across Saudi Arabia, the UAE and Kuwait. We're now building our Kuwait team. This is a founding role. As General Manager, you will take Tabby Kuwait from a licensed entity in progress to a fully operating, onshore, regulated business — and then scale it. You'll be the face of Tabby to the Central Bank of Kuwait and to the local banking and merchant ecosystem, with full accountability for standing up the entity, the team and the growth plan from day one. Very few people get to build a regulated consumer finance business in a market from a standing start, with a proven regional platform behind them. This is that opportunity. Key Responsibilities Own the Central Bank of Kuwait relationship end to end — registration and licensing, correspondence, inspections and ongoing supervisory dialogue — as the named accountable executive Stand up Tabby Payments K.S.C.C. as a fully operating local entity, with its own team, compliance, operations and governance Carry full commercial ownership of the Kuwait market: merchant acquisition and retention, bank and payments partnerships, local marketing and customer growth Own the local P&L and market-level economics, operating within group frameworks for product, credit, risk, treasury and legal — and influencing those functions to get what the market needs Build and lead the local team, starting lean and scaling with the business — defining the hiring plan and owning the local cost base Define and sequence the market's product roadmap with group product, bringing Tabby's wider product set into Kuwait as licensing and infrastructure allow — including longer-term financing, card, wallet and payments, and cross-border transfers Represent Tabby externally as the senior leader in-market, with banks, merchants, partners and the regulator Skills, Knowledge and Expertise 10+ years of experience, including at least 3 years in a general management or senior commercial role with full P&L accountability A track record of launching or scaling a regulated financial services, payments or fintech business in a GCC market Direct experience as the named accountable executive in a relationship with a financial regulator — licensing, submissions, examinations or remediation Domain expertise in fintech, consumer lending/BNPL, payments and e-money, or retail banking and cards, including financial regulation and licensing in the GCC (Central Bank of Kuwait experience specifically valued) A proven merchant or B2B commercial track record — building a partner base from a low base, not just managing an existing one Comfort operating in ambiguity with a small team: a builder, not an administrator of an established machine Strong grounding in P&L management and unit economics, regulatory submissions and compliance/AML frameworks, and commercial contracting and partnership negotiation Professional Arabic and English, including the ability to handle Arabic regulatory correspondence Nice to have: Existing relationships with the Central Bank of Kuwait Prior experience inside a high-growth start-up or fintech Exposure to local funding or bank facility relationships

Location: Riyadh, KSA Workplace: onsite We're looking for an  Information Security Specialist (GRC) to join Tabby! The successful candidate will independently execute governance, risk, and compliance activities across the Tabby's information security programme. Key Responsibilities Information Security Governance Maintain and update the information security governance framework documentation, policy library, and associated standards and procedures. Draft and revise information security policies, standards, and baselines, ensuring alignment with applicable regulatory requirements and business objectives. Monitor and track changes in legal, regulatory, and contractual requirements affecting information security (SAMA CSF, PDPL, NCA ECC, PCI-DSS), updating the compliance register accordingly. Maintain and update role and responsibility matrices (RACI), information security governance committee documentation, and reporting packs. Coordinate security governance committee meetings — preparing agendas, minutes, and action tracking. Produce internal and external communication materials related to information security governance, policies, and programme updates. Information Risk Management Execute information security risk assessments independently, applying the organization's risk assessment methodology and producing complete risk registers with identified threats, vulnerabilities, likelihood, impact, and treatment plans. Maintain and update the information asset register — tracking asset owners, classifications, and associated risk profiles. Lead business impact assessment (BIA) data collection activities, coordinating with asset owners and business units to capture accurate recovery objectives and criticality ratings. Conduct control effectiveness evaluations for key information security controls, documenting findings and escalating gaps to the Lead for treatment. Coordinate third-party information security risk assessments — preparing assessment questionnaires, reviewing vendor responses, and producing risk summaries. Integrate risk and vulnerability data into procurement reviews, project onboarding, and change management processes. Prepare periodic risk reports for senior review, highlighting emerging risks, significant changes in the risk profile, and the status of risk treatment actions. Compliance & Programme Development Monitor the organization's compliance posture against SAMA CSF, NCA ECC, PDPL, ISO 27001, and PCI-DSS — tracking control status, identifying gaps, and coordinating remediation. Coordinate internal and external audit activities — gathering evidence packages, liaising with auditors, tracking findings, and monitoring remediation progress. Support the preparation of regulatory submissions, self-assessments, and compliance attestations required by SAMA, NCA, and PCI Council. Maintain and enhance the security awareness programme — developing training materials, scheduling communications, and tracking completion metrics. Monitor KPIs and KRIs for the information security programme, preparing accurate and timely dashboards for senior management review. Support the integration of information security requirements into procurement, project management, and change control processes. Cross-Functional & General GRC Support Maintain the information security policy, standard, and procedure library — managing version control, review cycles, and distribution. Support information security initiatives across business and technology teams, providing GRC subject matter expertise on projects and change programmes. Conduct information classification reviews and document security requirements for key business and IT projects. Deliver information security awareness sessions and materials to targeted staff groups. Provide analytical support for GRC team reporting, data gathering, and programme tracking activities. Skills, Knowledge and Expertise Bachelor's degree in Information Technology, Computer Science, Software Engineering, Cybersecurity, Risk Management, or a related field. 1–3 years of professional experience in information security governance, risk management, compliance, or a closely related field. Hands-on experience with risk assessment execution, policy development, or compliance monitoring is required. Prior exposure to SAMA CSF, ISO 27001, PDPL, or NCA ECC requirements is a strong advantage. Experience in a regulated Fintech or banking environment is preferred. ISO 27001 Foundation or Lead Implementer (preferred). CompTIA Security+ or equivalent. Working toward CRISC (Certified in Risk and Information Systems Control) or CISM. Benefits We are an international team of inspired professionals located all over the globe. We  have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees. Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. You are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone. You will have an opportunity to learn and grow in one of the fastest growing fin tech companies in the region We offer you relocation support as well as we guide you through all the process. We’ll set you up with the devices required for your work.

Location: Riyadh, KSA Workplace: onsite About Tabby Tabby helps users take control of their finances by offering flexible, interest-free payment solutions across the UAE, KSA, Egypt, and Kuwait. Partnering with global brands like H&M, Adidas, and IKEA, we provide a seamless shopping experience, giving customers the freedom to shop smarter and save more. About the role We’re looking for a Senior Copywriter to join our Marketing team and lead creative copy across our product marketing campaigns. In this role, you’ll craft clear, engaging messaging for financial products like Pay in 4, and Pay over time making complex finance concepts easy to understand, relatable and creatively compelling. You’ll play a key role in shaping copy across emails, push notifications, in-app communications, and product launches, ensuring everything is customer-centric, strategically sound, and aligned with Tabby’s brand voice. Key Responsibilities You will: Write high-impact, on-brand copy for ongoing marketing campaigns across multiple channels from product launches to activations Translate complex financial products into simple, clear and engaging messaging that customers instantly understand Bring creativity and personality to financial copy, making money feel approachable and aligned with Tabby’s tone Craft compelling in-app notifications that drive engagement, actions, and product discovery Stay up to date with product marketing trends, money app content and customer engagement best practices, applying insights to optimize performance Collaborate closely with designers, marketers and product teams to ensure messaging and visuals work together seamlessly Skills, Knowledge & Expertise This Might Be Right for You If: You have 4-6 years of experience in Arabic & English copywriting, preferably within a fintech, bank, e-commerce, or tech environment. You’re a creative thinker with a knack for turning complex topics into simple, everyday content that helps and delights customers at the same time You have a solid understanding of writing for different digital platforms (Emails, Push Notifications, in-app). You can collaborate with designers and marketing teams to ensure cohesive campaign execution. Good Command of English Speaking. You’re highly organized, detail-oriented, and can manage multiple projects under tight deadlines. You understand the importance of data and can adapt copy based on performance metrics to optimize results. This role is ideal for a talented copywriter who thrives in a fast-paced environment and is excited to contribute to Tabby’s mission of empowering users to shop smarter and manage their finances effectively. Application Process: The application process includes an interview with our Content Manager and Brand Manager, a copywriting assessment, and a final interview with our Chief of Marketing.

Location: Cairo, Egypt Workplace: onsite Role Overview We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution. Key Responsibilities Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement. Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs. Create practical, scenario-based learning that helps agents apply knowledge to real customer situations. Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content. Co-create with Trainers and SMEs to make sure learning is accurate,  practical and facilitator-ready. Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools. Use learner feedback, assessment results, QA insights, and operational data to continuously improve content. Skills, Knowledge & Expertise Excellent written English and Arabic , with strong editing, formatting, and content structuring skills. At least 2 years of experience in instructional design and eLearning creation . Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms. Able to work independently and take ownership of projects with minimal guidance , from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution. Strong writing and visual storytelling skills , with the ability to make complex information simple and easy to understand. Hands-on experience using AI models and digital tools to automate and scale L&D work , including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning faster, more scalable, and more effective . Comfortable working cross-functionally , especially with Product, Tech, and Operations teams. Portfolio required: Candidates should be able to demonstrate previous instructional design work, including examples of curriculum design, training materials/eLearning, and visual learning design . Ramp-Up Expectations We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like: Month 1: Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs. Month 2–3: Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers. Month 4+: Own learning projects end-to-end — from brief to delivery — and become the go-to for anything instructional design in agent education. Preferred Qualifications 3+ years overall in L&D, CX enablement, or content design (minimum 2 years in instructional design). Bonus if you’ve worked in CX, product, or tech startups . Bonus If you have experience with knowledge bases (like Notion, Zendesk, Helpjuice). Experience collaborating with training, QA, compliance, or product teams Experience supporting multilingual teams or agents with limited English proficiency is a plus. Success in this role will be measured by: Training effectively prepares agents for new products, processes, and launches. Learning is clear, practical, engaging, and easy to apply on the job. Strong learner feedback and knowledge/assessment results. Learning gaps, confusion, and rework are reduced. Content is quickly and effectively adapted based on product changes, performance data, and feedback.

Location: Colombia Job Title: Virtual Administrative Assistant Location: Remote Reports to: Luis Lora Job Summary: We are seeking a highly organized and proactive Virtual Administrative Assistant to support our team remotely. This role involves managing administrative tasks, streamlining processes, and ensuring efficient communication and organization across the team. The ideal candidate is detail-oriented, tech-savvy, and capable of managing multiple priorities. Key Responsibilities: Manage schedules, appointments, and meetings for team members using digital calendars. Coordinate and facilitate communication between team members, clients, and stakeholders. Perform data entry, maintain databases, and generate reports as needed. Handle email correspondence, prioritize messages, and draft professional responses. Organize and maintain digital files, ensuring accessibility and version control. Assist with preparing presentations, spreadsheets, and other business documents. Conduct online research and gather information to support team projects. Manage online tools and software subscriptions, ensuring effective usage. Provide customer service support via email or chat, addressing inquiries or concerns. Monitor and execute other administrative tasks as required by the team. Qualifications: Proven experience as a Virtual Assistant, Administrative Assistant, or similar role. Strong proficiency in tools such as Microsoft Office Suite, Google Workspace, and task management software (e.g., Trello, Asana). Excellent organizational, time management, and multitasking skills. Strong verbal and written communication abilities. Tech-savvy with the ability to quickly learn and adapt to new tools and software. Familiarity with CRM systems and project management tools is a plus. Ability to work independently, with minimal supervision, in a remote environment. How to Apply: Interested candidates, please submit your resume, cover letter, and any relevant portfolio or references.

Location: Peru Job Title: Virtual Administrative Assistant Location: Remote Reports to: Luis Lora Job Summary: We are seeking a highly organized and proactive Virtual Administrative Assistant to support our team remotely. This role involves managing administrative tasks, streamlining processes, and ensuring efficient communication and organization across the team. The ideal candidate is detail-oriented, tech-savvy, and capable of managing multiple priorities. Key Responsibilities: Manage schedules, appointments, and meetings for team members using digital calendars. Coordinate and facilitate communication between team members, clients, and stakeholders. Perform data entry, maintain databases, and generate reports as needed. Handle email correspondence, prioritize messages, and draft professional responses. Organize and maintain digital files, ensuring accessibility and version control. Assist with preparing presentations, spreadsheets, and other business documents. Conduct online research and gather information to support team projects. Manage online tools and software subscriptions, ensuring effective usage. Provide customer service support via email or chat, addressing inquiries or concerns. Monitor and execute other administrative tasks as required by the team. Qualifications: Proven experience as a Virtual Assistant, Administrative Assistant, or similar role. Strong proficiency in tools such as Microsoft Office Suite, Google Workspace, and task management software (e.g., Trello, Asana). Excellent organizational, time management, and multitasking skills. Strong verbal and written communication abilities. Tech-savvy with the ability to quickly learn and adapt to new tools and software. Familiarity with CRM systems and project management tools is a plus. Ability to work independently, with minimal supervision, in a remote environment. How to Apply: Interested candidates, please submit your resume, cover letter, and any relevant portfolio or references.

Location: Dominican Republic Job Title: Virtual Administrative Assistant Location: Remote Reports to: Luis Lora Job Summary: We are seeking a highly organized and proactive Virtual Administrative Assistant to support our team remotely. This role involves managing administrative tasks, streamlining processes, and ensuring efficient communication and organization across the team. The ideal candidate is detail-oriented, tech-savvy, and capable of managing multiple priorities. Key Responsibilities: Manage schedules, appointments, and meetings for team members using digital calendars. Coordinate and facilitate communication between team members, clients, and stakeholders. Perform data entry, maintain databases, and generate reports as needed. Handle email correspondence, prioritize messages, and draft professional responses. Organize and maintain digital files, ensuring accessibility and version control. Assist with preparing presentations, spreadsheets, and other business documents. Conduct online research and gather information to support team projects. Manage online tools and software subscriptions, ensuring effective usage. Provide customer service support via email or chat, addressing inquiries or concerns. Monitor and execute other administrative tasks as required by the team. Qualifications: Proven experience as a Virtual Assistant, Administrative Assistant, or similar role. Strong proficiency in tools such as Microsoft Office Suite, Google Workspace, and task management software (e.g., Trello, Asana). Excellent organizational, time management, and multitasking skills. Strong verbal and written communication abilities. Tech-savvy with the ability to quickly learn and adapt to new tools and software. Familiarity with CRM systems and project management tools is a plus. Ability to work independently, with minimal supervision, in a remote environment. How to Apply: Interested candidates, please submit your resume, cover letter, and any relevant portfolio or references.

Location: Chile Job Title: Virtual Administrative Assistant Location: Remote Reports to: Luis Lora Job Summary: We are seeking a highly organized and proactive Virtual Administrative Assistant to support our team remotely. This role involves managing administrative tasks, streamlining processes, and ensuring efficient communication and organization across the team. The ideal candidate is detail-oriented, tech-savvy, and capable of managing multiple priorities. Key Responsibilities: Manage schedules, appointments, and meetings for team members using digital calendars. Coordinate and facilitate communication between team members, clients, and stakeholders. Perform data entry, maintain databases, and generate reports as needed. Handle email correspondence, prioritize messages, and draft professional responses. Organize and maintain digital files, ensuring accessibility and version control. Assist with preparing presentations, spreadsheets, and other business documents. Conduct online research and gather information to support team projects. Manage online tools and software subscriptions, ensuring effective usage. Provide customer service support via email or chat, addressing inquiries or concerns. Monitor and execute other administrative tasks as required by the team. Qualifications: Proven experience as a Virtual Assistant, Administrative Assistant, or similar role. Strong proficiency in tools such as Microsoft Office Suite, Google Workspace, and task management software (e.g., Trello, Asana). Excellent organizational, time management, and multitasking skills. Strong verbal and written communication abilities. Tech-savvy with the ability to quickly learn and adapt to new tools and software. Familiarity with CRM systems and project management tools is a plus. Ability to work independently, with minimal supervision, in a remote environment. How to Apply: Interested candidates, please submit your resume, cover letter, and any relevant portfolio or references.

Location: Mexico Job Title: Virtual Administrative Assistant Location: Remote Reports to: Luis Lora Job Summary: We are seeking a highly organized and proactive Virtual Administrative Assistant to support our team remotely. This role involves managing administrative tasks, streamlining processes, and ensuring efficient communication and organization across the team. The ideal candidate is detail-oriented, tech-savvy, and capable of managing multiple priorities. Key Responsibilities: Manage schedules, appointments, and meetings for team members using digital calendars. Coordinate and facilitate communication between team members, clients, and stakeholders. Perform data entry, maintain databases, and generate reports as needed. Handle email correspondence, prioritize messages, and draft professional responses. Organize and maintain digital files, ensuring accessibility and version control. Assist with preparing presentations, spreadsheets, and other business documents. Conduct online research and gather information to support team projects. Manage online tools and software subscriptions, ensuring effective usage. Provide customer service support via email or chat, addressing inquiries or concerns. Monitor and execute other administrative tasks as required by the team. Qualifications: Proven experience as a Virtual Assistant, Administrative Assistant, or similar role. Strong proficiency in tools such as Microsoft Office Suite, Google Workspace, and task management software (e.g., Trello, Asana). Excellent organizational, time management, and multitasking skills. Strong verbal and written communication abilities. Tech-savvy with the ability to quickly learn and adapt to new tools and software. Familiarity with CRM systems and project management tools is a plus. Ability to work independently, with minimal supervision, in a remote environment. How to Apply: Interested candidates, please submit your resume, cover letter, and any relevant portfolio or references.

Location: Colombia 🌐 Social Media Manager Location: Remote Department: Marketing & Communications Reports to: Head of Marketing / Brand Director 🧠 About the Role We’re looking for a dynamic Social Media Manager to lead our brand’s digital voice across platforms. You’ll be the architect behind our online presence—crafting compelling content, building community, and driving engagement that translates into real-world impact. If you live and breathe trends, analytics, and creative storytelling, we want to hear from you. 🎯 Key Responsibilities •     Develop and execute multi-platform social media strategies aligned with brand goals •     Create, curate, and schedule engaging content (text, image, video, stories, reels, etc.) •     Monitor, respond to, and grow community engagement across all channels •     Analyze performance metrics and adjust strategies for optimal reach and impact •     Collaborate with design, marketing, and product teams to align messaging •     Stay ahead of platform updates, algorithm changes, and emerging trends •     Manage influencer partnerships and user-generated content campaigns •     Prepare monthly reports with insights, wins, and recommendations 🛠️ Requirements •     Proven experience managing social media accounts for brands or organizations •     Strong writing, editing, and visual storytelling skills •     Proficiency in tools like Meta Business Suite, Hootsuite, Canva, or Adobe Creative Suite •     Familiarity with analytics platforms (Google Analytics, Sprout Social, etc.) •     Ability to adapt tone and messaging across different audiences and platforms •     Creative thinker with a strategic mindset and attention to detail •     Bonus: Experience with paid social campaigns and A/B testing 🌟 What We Offer •     A collaborative, creative work environment •     Opportunities for growth and professional development •     Flexible work arrangements •     A chance to shape the voice of a brand that values authenticity and innovation

Location: Mexico Position Summary: The Business Development Associate is responsible for end-to-end pipeline development and opportunity intelligence within the clinical research lifecycle. This role focuses exclusively on identifying, evaluating, qualifying, and advancing clinical trial opportunities aligned with organizational capabilities and therapeutic priorities. This position does not include responsibilities related to budget development, contract negotiation, or financial structuring. Instead, it serves as a front-end engine for study acquisition, ensuring a high-quality, strategically aligned pipeline for downstream feasibility and contracting team members. Core Responsibilities: 1. Clinical Trial Opportunity Identification & Pipeline Development.  Systematically identify new clinical trial opportunities through: o ClinicalTrials.gov o GlobalData o Sponsor and CRO websites o Industry portals and targeted search strategies  Maintain a centralized opportunity tracker (Excel/SharePoint-based) with real-time updates on: o Study status o Sponsor/CRO o Therapeutic area o Phase and timelines  Build and manage a qualified pipeline aligned with organizational enrollment capabilities and therapeutic focus areas. 2. Sponsor & CRO Intelligence and Evaluation.  Conduct structured due diligence on Sponsors/CROs, including: o Financial stability and funding capability (e.g., public listings such as NASDAQ, recent funding rounds, mergers/acquisitions) o Therapeutic area strategy and pipeline depth o Historical trial execution patterns and site selection tendencies  Generate Sponsor profiles to guide prioritization and outreach strategy. 3. Study Feasibility Pre-Assessment (Non-Financial).  Perform early-stage study evaluation to determine organizational fit: o Therapeutic area alignment (e.g., metabolic, GI, wound care, podiatry) o Investigational product type (drug, device, biologic) o Study phase (priority on Phase II–IV)  Analyze protocol-level elements: o Inclusion/exclusion criteria o Visit schedules and procedural burden o Study design complexity  Translate findings into actionable go/no-go recommendations for internal stakeholders. 4. Investigator & Patient Population Matching.  Conduct targeted research to align studies with: o Investigator expertise o Existing and potential patient populations o Diagnosis mapping using ICD frameworks  Support identification of high-probability enrollment scenarios based on: o Disease prevalence o Site capabilities o Historical performance indicators 5. Strategic Intelligence & Market Analysis.  Monitor and interpret trends across therapeutic areas: o Emerging indications o Sponsor investment patterns o Competitive site activity  Analyze datasets and visual trends to: o Identify high-value therapeutic opportunities o Provide strategic recommendations to leadership  Produce insight summaries and pipeline reports for executive review. 6. Targeted Outreach Strategy Development.  Develop highly tailored outreach approaches for Sponsors and CROs: o Align messaging with:  Study protocol specifics  Investigational product characteristics  Target patient populations o Customize communication based on stakeholder type:  Sponsor executives  Clinical operations teams  CRO representatives  Ensure all outreach reflects clinical relevance, operational readiness, and strategic fit. 7. Contact Identification & Relationship Mapping.  Identify and validate key decision-makers using: o LinkedIn o GlobalData o Sponsor/CRO websites o RocketReach o Advanced search methodologies  Build and maintain a clean, structured contact database for outreach execution. 8. SOP Adherence & Operational Compliance.  Execute all responsibilities in strict accordance with organizational SOPs: o Naming conventions o Documentation standards o Workflow processes  Ensure audit-ready documentation of all pipeline activities and evaluations. Required Skills & Technical Proficiency: Systems & Tools.  Advanced proficiency in: o Microsoft Excel (trackers, data analysis, pipeline management) o Microsoft Word o G-Suite (Docs, Sheets, Drive) o SharePoint & OneDrive o Microsoft Outlook o Dropbox o Microsoft Teams / Zoom Core Competencies:  Strong analytical capability (data interpretation, pattern recognition, trend analysis)  High attention to detail and organizational discipline  Ability to synthesize complex clinical and market data into clear recommendations  Strong written and verbal communication skills  Research-driven mindset with structured, repeatable workflows  Ability to rapidly learn clinical terminology, therapeutic areas, and protocol structures Preferred Qualifications:  Experience in clinical research, CROs, or healthcare business development  Familiarity with: o Clinical trial design and phases o ICD coding systems o Therapeutic areas such as metabolic disease, GI, wound care, or cardiovascular conditions  Experience using clinical intelligence platforms and pipeline tools Key Performance Indicators (KPIs):  Volume and quality of identified trial opportunities  Pipeline growth rate and alignment with organizational priorities  Accuracy and depth of Sponsor and study evaluations  Conversion of identified opportunities to feasibility engagement  Quality and effectiveness of targeted outreach strategies  Timeliness and completeness of pipeline tracking and reporting Role Boundaries (Explicit Exclusions):  No responsibility for: o Budget development o Contract negotiation o Financial feasibility analysis Position Impact: This role functions as a strategic intake and qualification layer within the clinical trial acquisition funnel—directly influencing the organization’s ability to:  Secure high-quality studies  Optimize enrollment potential  Align with Sponsors that match long-term growth strategy

Location: Dominican Republic We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary point of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and experienced in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs. This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, Healthcare, or BPO services is highly preferred and will be considered a strong advantage. Key Responsibilities: • Serve as the primary liaison between clients and ACVA. • Conduct regular client check-ins to ensure satisfaction and identify opportunities for improvement. • Build and maintain strong, long-term relationships with clients. • Address client concerns, questions, and escalations promptly and professionally. • Monitor client satisfaction and implement retention strategies. • Coordinate with internal teams to ensure client expectations are met. • Prepare and deliver client reports, updates, and performance reviews. Account Growth & Business Development • Identify opportunities to expand services within existing client accounts. • Support business development initiatives through relationship building and networking. • Participate in client discovery calls and needs assessments. • Assist in preparing proposals, presentations, and service recommendations. • Collaborate with leadership to develop strategies for client retention and growth. • Generate referrals and identify potential new business opportunities. Team Coordination • Work closely with Operations, Recruitment, and Virtual Assistant teams. • Ensure smooth onboarding of new clients and successful placement of Virtual Assistants. • Monitor client feedback and communicate improvement opportunities internally. • Follow up on action items and ensure timely resolution of client requests. Qualifications Required • 3+ years of experience in Client Relations, Account Management, Customer Success, or a similar role. • Excellent verbal and written English communication skills. • Strong organizational and time-management abilities. • Ability to manage multiple clients and priorities simultaneously. • Strong problem-solving and conflict-resolution skills. • Proficiency with CRM systems, Microsoft Office, Google Workspace, and communication platforms. • Bilingual English and Spanish skills are desirable. • Must be able to successfully pass a background check. • Must provide reliable professional references. •Strong ability to collaborate with cross-functional teams in a remote work environment. Preferred • Experience in Business Development or Sales. • Experience working with staffing agencies, healthcare organizations, virtual assistant companies, or BPO environments. • Experience managing remote teams. • Knowledge of client retention and account growth strategies. Key Competencies • Relationship Building • Customer Service Excellence • Business Development Mindset • Communication Skills • Accountability • Attention to Detail • Strategic Thinking • Follow-Up and Execution • Professionalism Compensation • Competitive compensation based on experience. • Remote work environment. • Opportunities for growth and advancement within the organization.

Location: Mexico We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary point of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and experienced in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs. This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, Healthcare, or BPO services is highly preferred and will be considered a strong advantage. Key Responsibilities: • Serve as the primary liaison between clients and ACVA. • Conduct regular client check-ins to ensure satisfaction and identify opportunities for improvement. • Build and maintain strong, long-term relationships with clients. • Address client concerns, questions, and escalations promptly and professionally. • Monitor client satisfaction and implement retention strategies. • Coordinate with internal teams to ensure client expectations are met. • Prepare and deliver client reports, updates, and performance reviews. Account Growth & Business Development • Identify opportunities to expand services within existing client accounts. • Support business development initiatives through relationship building and networking. • Participate in client discovery calls and needs assessments. • Assist in preparing proposals, presentations, and service recommendations. • Collaborate with leadership to develop strategies for client retention and growth. • Generate referrals and identify potential new business opportunities. Team Coordination • Work closely with Operations, Recruitment, and Virtual Assistant teams. • Ensure smooth onboarding of new clients and successful placement of Virtual Assistants. • Monitor client feedback and communicate improvement opportunities internally. • Follow up on action items and ensure timely resolution of client requests. Qualifications Required • 3+ years of experience in Client Relations, Account Management, Customer Success, or a similar role. • Excellent verbal and written English communication skills. • Strong organizational and time-management abilities. • Ability to manage multiple clients and priorities simultaneously. • Strong problem-solving and conflict-resolution skills. • Proficiency with CRM systems, Microsoft Office, Google Workspace, and communication platforms. • Bilingual English and Spanish skills are desirable. • Must be able to successfully pass a background check. • Must provide reliable professional references. •Strong ability to collaborate with cross-functional teams in a remote work environment. Preferred • Experience in Business Development or Sales. • Experience working with staffing agencies, healthcare organizations, virtual assistant companies, or BPO environments. • Experience managing remote teams. • Knowledge of client retention and account growth strategies. Key Competencies • Relationship Building • Customer Service Excellence • Business Development Mindset • Communication Skills • Accountability • Attention to Detail • Strategic Thinking • Follow-Up and Execution • Professionalism Compensation • Competitive compensation based on experience. • Remote work environment. • Opportunities for growth and advancement within the organization.

Location: Philippines Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.