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Location: Paris, France About Freedom Freedom Digital Bank France will form part of Freedom Holding Corp ., a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services. About the role We are looking for an experienced Chief Risk Officer to establish and lead the risk-management function of Freedom Digital Bank France. The CRO will provide independent oversight of credit, liquidity, market, operational, technology, cybersecurity, outsourcing, concentration and other material risks. The role will establish the bank’s risk appetite and ensure that its growth remains aligned with its capital position, strategic objectives and regulatory obligations. As a member of the founding executive team, the CRO will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will develop the risk-management framework required for authorisation and ongoing supervision. Key responsibilities: Establish and lead the independent risk management function of Freedom Digital Bank France. Develop and implement the enterprise risk management framework (ERM). Define the bank’s risk taxonomy, risk appetite framework, risk limits and risk monitoring arrangements. Identify, assess, monitor and report material risks across the bank. Oversee credit risk, liquidity risk, market risk, operational risk, technology risk, cybersecurity risk, outsourcing risk and concentration risk. Develop risk policies, procedures, methodologies and controls. Prepare risk reporting for senior management, Board committees and the Board. Lead the development of ICAAP, ILAAP, stress testing and scenario analysis frameworks, where applicable. Contribute to recovery planning, capital planning and liquidity planning. Assess risks associated with new products, digital customer journeys, systems, partnerships and third-party providers. Ensure risk management practices meet applicable French and EU regulatory requirements. Monitor emerging risks and recommend appropriate risk mitigation measures. Work closely with Compliance, Finance, Technology, Product and Operations while maintaining the independence of the risk function. Support the preparation of risk documentation, financial projections and governance materials required for the regulatory authorisation process. Engage with regulators and support supervisory reviews and risk-related information requests. Requirements 10+ years of risk management experience within digital banking, banking, fintech or another regulated financial institution. Previous experience as a Chief Risk Officer (CRO), Head of Risk, Deputy CRO or in an equivalent senior risk leadership position. Strong knowledge of enterprise risk management (ERM) and financial-sector risk frameworks. Experience within a regulated European bank or financial institution. Strong understanding of CRR/CRD, EBA Guidelines, ICAAP, ILAAP, recovery planning, stress testing and risk appetite frameworks. Knowledge of French supervisory expectations covering credit risk, liquidity risk, market risk, operational risk, technology risk, outsourcing risk and concentration risk. Understanding of cybersecurity risk, ICT risk, model risk, data risk and third-party risk within a digital banking environment. Experience engaging with the ACPR, ECB, EBA or other European supervisory authorities is strongly preferred. Experience supporting a banking authorisation, market entry, bank launch or major transformation in France or another EU jurisdiction is strongly preferred. Strong analytical, strategic and leadership skills. Ability to communicate complex risk matters clearly to senior management and the Board. Full professional fluency in French and English is mandatory. Benefits Employment contract in accordance with French labor law; Relocation package for the employee and family members; 50% coverage of the annual health insurance cost for the employee and eligible family members; 25 days of annual leave, public holidays, and all statutory leave entitlements; On-site work in a modern, well-located office.

Location: Paris, France About Freedom Freedom Digital Bank France will form part of Freedom Holding Corp ., a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services. About the role We are looking for an experienced Chief Financial Officer to establish and lead the finance function of Freedom Digital Bank France. The CFO will oversee financial strategy, planning, budgeting, forecasting, capital and liquidity planning, financial controls, management reporting and regulatory reporting. The role will work closely with the local executive team, the Board and the wider Freedom Holding Corp. organisation. As a member of the founding executive team, the CFO will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will ensure that the finance function meets applicable French and EU requirements and the expectations of the relevant supervisory authorities. Key responsibilities Establish and lead the finance function of Freedom Digital Bank France. Develop the bank’s financial strategy, operating model and finance governance framework. Oversee budgeting, forecasting, management reporting and long-term financial planning. Lead capital and liquidity planning in coordination with Risk and senior management. Ensure accurate and timely financial, prudential and regulatory reporting. Establish effective financial controls, accounting policies and governance processes. Monitor financial performance, profitability, capital requirements and cost efficiency. Support the preparation of financial information and projections required for the regulatory authorisation process. Work closely with Risk, Compliance, Operations, Technology, Product and Business teams. Assess the financial implications of strategic decisions, investments and new digital banking products. Liaise with auditors, regulators, tax advisers and other external advisers. Ensure compliance with applicable French and EU accounting, prudential, tax and financial reporting requirements. Support the development of scalable and automated finance processes for a growing digital bank. Requirements 10+ years of senior finance experience within digital banking, banking, fintech or another regulated financial institution. Previous experience as a CFO, Finance Director, Deputy CFO or in an equivalent senior finance leadership position. Strong knowledge of French and EU banking regulation, accounting standards and prudential reporting requirements. Experience with regulatory capital, liquidity management, financial planning and control frameworks. Knowledge of applicable ACPR, Banque de France, EBA and ECB frameworks , depending on the bank’s final licensing and supervisory structure. Understanding of relevant CRR/CRD, ICAAP, ILAAP, recovery planning and regulatory reporting requirements. Experience engaging with regulators, auditors and external advisers. Experience supporting a banking authorisation, market entry, launch or major transformation in France or another EU jurisdiction is strongly preferred. Experience building scalable finance processes for digital products or technology-enabled financial services is an advantage. Excellent analytical, strategic and leadership skills. Full professional fluency in French and English is mandatory . Benefits Employment contract in accordance with French labor law; Relocation package for the employee and family members; 50% coverage of the annual health insurance cost for the employee and eligible family members; 25 days of annual leave, public holidays, and all statutory leave entitlements. On-site work in a modern, well-located office.

Location: Baku, Azerbaijan Alumil, one of the most evolved and technologically advanced groups in the research, development and producing of architectural aluminium systems in Europe, is looking for a Sales Executive based in Azerbaijan . Who are we looking for? The role is responsible for identifying and developing new business opportunities, building strong relationships with key stakeholders (architects, façade consultants, contractors, developers, fabricators, distributors) and expanding the company’s presence across Azerbaijan. Responsibilities Identify new customers, projects and business opportunities. Build and manage strong relationships with architects, façade consultants, developers, contractors and other key stakeholders. Identify projects at an early stage and influence product/system specification. Manage the sales pipeline and follow opportunities from project identification through tender and award. Promote the company’s architectural aluminium solutions and provide appropriate support. Develop and manage key accounts and strategic partnerships. Prepare and negotiate commercial proposals in collaboration with internal teams. Monitor market trends, competitor activity and emerging construction trends. Collaborate with the technical and logistics team in order to convert opportunities into successful projects. Candidate Profile Bachelor's degree in Business, Engineering or related field. 4+ years of experience in business development, sales or commercial roles within the façade, aluminium, glazing, cladding, building materials or construction industry. Proven experience in market penetration and managing strategic customer relationships. Understanding of construction projects, specifications, tenders and procurement processes. Tech savviness -proven experience in CRM use. Ability to engage confidently with both technical and commercial stakeholders. Strong negotiation, presentation and influencing skills. Commercially oriented, with a strong understanding of sales pipelines, margins and business targets. Excellent communication and relationship-building skills. Strong project prioritization and organisational skills. Willingness to travel as required. What is in for the candidate? Provision of private life & health insurance Bonus scheme Work equipment (mobile phone, laptop, car) Continuous learning and support Excellent working environment About us At ALUMIL we are building excellence every day. Alumil has more than 30 years of experience in the production of architectural aluminium systems and 3.000 employees. We are one of the most advanced companies globally owning state-of-the art production lines in our 12 factories in Europe. Alumil, is a family-owned business that also embraces all of its employees like family. Our culture’s primary focus is on integrity, team spirit, initiative, loyalty and “meraki” (spirited work). ALUMIL opposes any discrimination, unequal treatment and violation of human rights and ensures the provision of equal opportunities at work. When hiring and evaluating employees, it does not discriminate based on race, gender, religion, age, disability, sexual orientation, nationality, political beliefs or social status.

Location: North Macedonia; Romania; Croatia; Slovakia; Bulgaria; Kosovo About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. Role Type: Full-time Engagement: Independent Contractor Job Summary We’re looking for experienced UI/UX Designers with 4+ years of professional experience to join fast-growing international companies. This is an ideal opportunity for a product-minded designer who combines strong visual design skills with a deep understanding of user experience. You’ll work closely with product managers, developers, and other stakeholders to turn complex requirements into intuitive, polished digital experiences. Key Responsibilities Design intuitive, visually compelling interfaces for web and/or mobile products. Own the design process from user flows, wireframes, and prototypes through to high-fidelity UI. Translate business and user requirements into thoughtful UX solutions. Conduct or contribute to user research, usability testing, and design validation. Build, maintain, and evolve scalable design systems and component libraries. Collaborate closely with product managers, developers, and other stakeholders. Present design concepts and clearly communicate the reasoning behind design decisions. Incorporate feedback and iterate rapidly while maintaining a high standard of design quality. Ensure designs are responsive, accessible, and consistent across products and platforms. Stay current with UI/UX best practices, emerging design trends, and digital product standards. Requirements 4+ years of professional UI/UX, Product Design, or Digital Product Design experience. A strong portfolio demonstrating end-to-end UI/UX projects and polished final designs. Advanced proficiency with Figma and modern prototyping/design tools. Strong understanding of UX principles, information architecture, user flows, interaction design, and responsive design. Experience creating and working with design systems. Ability to balance user needs, business objectives, and technical constraints. Strong visual design skills, including typography, layout, color, hierarchy, and consistency. Excellent English communication and presentation skills. Comfortable collaborating remotely with international, cross-functional teams. Ability to take ownership of projects and work effectively with limited supervision. Nice to Have Experience designing SaaS, B2B, FinTech, MarTech, EdTech, or other technology products. Experience working in startup or fast-paced product environments. Familiarity with accessibility standards and developer handoff workflows. Experience conducting user research, usability testing, or data-informed design iterations. Benefits 🌎 Fully remote role – work from anywhere with a stable internet connection 🚀 Work with high-growth startups and global tech companies 📈 Career growth opportunities with international teams and innovative products 🎨 Work on impactful digital products used by customers around the world 🤝 Collaborative remote culture with structured onboarding and support

Location: Mexico; Colombia; Argentina; Brazil; Venezuela, Bolivarian Republic of; Paraguay About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. Role Type: Full-time Engagement: Independent Contractor Job Summary We’re looking for an experienced UI/UX Designer with 3+ years of professional experience designing intuitive, engaging, and visually polished digital products. You’ll work closely with product managers, developers, and other stakeholders to turn business requirements and user needs into thoughtful digital experiences. This is an ideal opportunity for a designer who combines strong visual design skills with a user-centered approach and enjoys taking ownership from initial concepts through final implementation. Key Responsibilities Design intuitive, user-friendly interfaces for web and/or mobile products. Create user flows, wireframes, prototypes, mockups, and high-fidelity UI designs. Translate product requirements and user needs into clear, effective design solutions. Collaborate closely with product managers, developers, and other stakeholders throughout the product lifecycle. Build, maintain, and contribute to scalable design systems and reusable components. Conduct or contribute to user research, usability testing, and design validation. Use feedback, research, and product insights to continuously improve the user experience. Ensure consistency across layouts, typography, colors, components, and interaction patterns. Prepare designs and specifications for smooth developer handoff. Review implemented designs and collaborate with developers to maintain a high standard of quality. Requirements 3+ years of professional UI/UX, Product Design, or Digital Product Design experience. A strong portfolio demonstrating UI/UX projects and your design process. Advanced proficiency with Figma and modern design/prototyping tools. Strong understanding of UX principles, interaction design, information architecture, responsive design, and usability. Experience creating wireframes, prototypes, user journeys, and high-fidelity interfaces. Experience working with design systems and component libraries. Ability to clearly communicate and explain design decisions to both technical and non-technical stakeholders. Strong attention to detail and visual design skills. Comfortable working independently in a remote, collaborative environment. Excellent written and verbal English communication skills. Nice to Have Experience designing SaaS or technology products. Experience working with startups or fast-paced product teams. Knowledge of accessibility and WCAG principles. Familiarity with basic HTML/CSS and front-end development concepts. Experience conducting user interviews, usability tests, or other UX research. Benefits 🌎 Fully remote role – work from anywhere with a stable internet connection 🚀 Work with high-growth startups and global tech companies 📈 Career growth opportunities with international teams and innovative products 🎨 Work on impactful digital products used by customers around the world 🤝 Collaborative remote culture with structured onboarding and support

Location: South Africa; Pakistan; Philippines About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. Job Summa ry We’re hiring an experienced Account Executive with a proven track record in B2B sales, high-volume calling, and closing deals. This is a hands-on sales role for someone who is confident on the phone, commercially sharp, and comfortable managing a fast-moving pipeline. You’ll speak with a high volume of prospects, run discovery and sales conversations, overcome objections, follow up consistently, and turn qualified opportunities into paying customers. We’re looking for a strong closer who takes ownership of their numbers and thrives in a performance-driven environment. Key Responsibilities Manage B2B prospects through the sales process from initial conversation to close Handle a high volume of outbound and/or inbound sales calls each day Conduct effective discovery calls to uncover prospects’ needs, pain points, budgets, and buying intent Deliver persuasive pitches and clearly communicate the value proposition Confidently handle objections, negotiate, and ask for the sale Follow up persistently with prospects across phone, email, and other channels Maintain an organized, accurate pipeline within the CRM Consistently work toward and exceed monthly sales and revenue targets Accurately forecast opportunities and maintain strong pipeline hygiene Collaborate with SDRs, marketing, and other team members to maximize conversion rates Requirements 4+ years of professional B2B sales experience Demonstrable track record of closing deals and hitting or exceeding sales targets Significant experience working in a high-call-volume sales environment Excellent phone presence with strong discovery, pitching, negotiation, and objection-handling skills Comfortable directly asking prospects for the sale and progressing deals toward a decision Strong understanding of B2B sales cycles and pipeline management Experience using CRM platforms such as HubSpot, Salesforce, Pipedrive, or similar Highly organized with disciplined follow-up habits Excellent spoken and written English Self-motivated, resilient, competitive, and comfortable being measured against clear KPIs Reliable remote-working setup with a stable internet connection Benefits 💰 Competitive salary 🌎 Fully remote role with flexible work environment 🚀 Work with high-growth global companies and innovative products 📈 Clear progression path into senior sales or leadership roles 🎯 Performance-based incentives and bonuses 🤝 Collaborative, high-performance sales culture

Location: Pakistan; Philippines; South Africa About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. Job Summary We’re looking for an experienced Account Executive with a strong track record of closing B2B deals and thriving in a fast-paced, high-volume sales environment. This is a hands-on closing role for someone who is confident speaking with prospects, handling objections, managing a busy pipeline, and consistently converting opportunities into revenue. You should be comfortable with high call volumes and motivated by targets, performance, and winning new business. Previous experience selling technology or SaaS solutions is a strong advantage, but not essential. Key Responsibilities Own the sales process from qualified opportunity through to close. Conduct a high volume of sales calls, demos, discovery conversations, and follow-ups. Understand prospect needs and clearly communicate the value of the company’s solution. Build relationships with B2B decision-makers and key stakeholders. Confidently handle objections, negotiate terms, and drive deals toward a decision. Maintain a healthy pipeline and consistently work toward monthly and quarterly revenue targets. Keep CRM records, deal stages, notes, and follow-up activities accurate and up to date. Collaborate with SDRs, marketing, customer success, and other team members to improve conversion rates. Identify opportunities to improve sales messaging, processes, and overall performance. Requirements 3–4+ years of B2B sales experience, ideally in an Account Executive or similar closing role. Strong closing experience with a proven track record of winning new business. Comfortable working in a high-call-volume, target-driven sales environment. Excellent discovery, objection-handling, negotiation, and closing skills. Confident communicating with business owners, executives, and other decision-makers. Experience managing multiple opportunities simultaneously through a structured sales pipeline. Strong CRM proficiency and disciplined pipeline management. Excellent spoken and written English. Self-motivated, commercially minded, resilient, and comfortable being accountable for revenue targets. Tech/SaaS sales experience is a bonus. Benefits 💰 Competitive salary 🌎 Fully remote role with flexible work environment 🚀 Work with high-growth global companies and innovative products 📈 Clear progression path into senior sales or leadership roles 🎯 Performance-based incentives and bonuses 🤝 Collaborative, high-performance sales culture

Location: Colombia; Mexico; Argentina; Costa Rica; Brazil; Peru About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. Job Summary We’re looking for an experienced Account Executive with a proven ability to turn qualified opportunities into closed-won deals. This is a closing-focused sales role for someone who is confident running the full sales process—from discovery and product presentations through objection handling, negotiation, and contract close. The ideal candidate has 3+ years of sales experience, is highly proficient with CRM systems, and has a strong track record of meeting or exceeding revenue targets. Previous experience selling SaaS, technology, or other B2B solutions is a strong advantage. Key Responsibilities Own and manage opportunities throughout the sales cycle, from qualified lead to closed-won deal. Conduct high-quality discovery calls to understand prospects' business needs, challenges, budgets, and buying criteria. Deliver compelling sales presentations and product demonstrations. Build strong relationships with key stakeholders and decision-makers. Confidently handle objections, negotiate commercial terms, and drive deals toward a close. Maintain an accurate and well-organized sales pipeline within the CRM. Consistently follow up with prospects and keep opportunities progressing. Meet or exceed individual monthly and quarterly sales and revenue targets. Maintain accurate CRM records, including deal stages, activities, next steps, and forecasts. Collaborate with SDRs, marketing, customer success, and other team members to improve conversion rates and the overall customer journey. Provide accurate pipeline and revenue forecasts to sales leadership. Requirements 3+ years of experience in an Account Executive, B2B sales, or similar closing-focused role. Proven track record as a strong closer, consistently converting qualified opportunities into revenue. Excellent discovery, objection-handling, negotiation, and closing skills. Strong hands-on experience using CRM platforms to manage opportunities, pipelines, forecasting, and sales activity. Excellent written and verbal English communication skills. Confident communicating with prospects, decision-makers, and senior stakeholders. Highly organized, commercially minded, and comfortable working toward ambitious revenue targets. Ability to work independently and take ownership of deals in a remote environment. Previous SaaS or technology industry experience is a strong bonus. Benefits 💰 Competitive salary 🌎 Fully remote role with flexible work environment 🚀 Work with high-growth global companies and innovative products 📈 Clear progression path into senior sales or leadership roles 🎯 Performance-based incentives and bonuses 🤝 Collaborative, high-performance sales culture

Location: Croatia; Romania; Slovenia; North Macedonia; Albania; Montenegro About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. Job Summary We’re looking for an experienced Account Executive / High-Ticket Sales Closer with a proven ability to turn qualified opportunities into closed-won deals. This is a remote sales role for a confident, commercially minded salesperson who is comfortable owning the closing process, conducting discovery and product presentations, handling objections, negotiating, and confidently asking for the sale. You should have 3+ years of professional sales experience, including hands-on experience closing high-ticket deals. Previous experience selling within technology, SaaS, or a related B2B industry is highly preferred. Key Responsibilities Own qualified sales opportunities from discovery through negotiation and close. Conduct high-quality discovery calls to uncover prospects’ needs, challenges, budgets, and buying motivations. Deliver persuasive sales presentations, demos, and closing calls. Build value and effectively communicate ROI to prospective customers. Confidently handle objections around pricing, timing, competitors, and decision-making. Manage follow-ups and maintain momentum throughout the sales cycle. Negotiate commercial terms and consistently work toward closing revenue. Maintain accurate pipeline, opportunity, and customer information within the CRM. Collaborate with SDRs, marketing, customer success, and other internal stakeholders. Consistently achieve or exceed individual sales and revenue targets. Identify opportunities to improve conversion rates and overall sales performance. Requirements 3+ years of professional sales experience, ideally in an Account Executive, Sales Executive, Business Development, or Closing role. Proven high-ticket sales and closing experience is essential. Demonstrable track record of achieving or exceeding sales targets. Strong discovery, objection-handling, negotiation, and closing skills. Excellent spoken and written English with strong client-facing communication skills. Comfortable selling through video calls, phone calls, email, and other remote channels. Experience managing a sales pipeline and using CRM platforms. Strong commercial awareness and ability to communicate value rather than relying on price. Self-motivated, accountable, and comfortable working toward ambitious revenue targets. Experience within Tech, SaaS, software, or other B2B technology industries is preferred. Benefits 💰 Competitive salary 🌎 Fully remote role with flexible work environment 🚀 Work with high-growth global companies and innovative products 📈 Clear progression path into senior sales or leadership roles 🎯 Performance-based incentives and bonuses 🤝 Collaborative, high-performance sales culture

Location: Lagos, Nigeria Who We Are We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experience. The Role Are you inherently curious about our customers? Do you constantly ask “why” behind the data? The Market Intelligence & Insights team is expanding, and we are looking for a highly analytical and customer-obsessed team member to join us as a Market Intelligence & Insights Analyst. In this role, you will work directly with the MI&I Manager to uncover the trends, behaviors, and competitive forces shaping the Nigerian fintech landscape. No prior formal market research experience is required. We will teach you the methodologies, tools, and science of research. What you need to bring is a deep understanding of the business, a passion for solving problems, and an eagerness to learn both quantitative (numbers-driven) and qualitative (people-driven) research. What You Will Do • Assist in the design, scripting, and deployment of customer surveys to measure satisfaction, product usage, and market trends • Help organize and eventually conduct customer interviews, focus groups, and usability tests to understand the “why” behind customer behaviors • Learn to analyze raw data, including survey results and internal metrics, to identify patterns and translate them into actionable insights • Monitor the Nigerian lending and fintech landscape to track competitor products, campaigns, and market positioning • Co-create visually engaging and easy-to-understand reports and presentations for cross-functional teams including Product, Marketing, and Management • Support end-to-end research projects that influence business decisions and strategy Requirements What You Bring Experience & Background • Experience in Customer Experience, Data Analytics, Product, Operations, or related areas is an advantage • Strong understanding of the company’s products, customer base, and operations • No prior formal market research experience is required Skills & Competencies • Insatiable curiosity and a strong desire to understand customer behaviour and market trends • Analytical empathy with the ability to connect data to real customer experiences • Strong written and verbal communication skills with the ability to simplify complex ideas • Strong business acumen and problem-solving ability • High attention to detail and strong organizational skills • Comfortable with basic data manipulation tools such as Excel or Google Sheets • Eagerness to learn quantitative and qualitative research methodologies This Role Is Ideal for You If: • You enjoy asking questions and uncovering insights behind customer behaviour • You are analytical but also customer-focused • You enjoy learning and developing new strategic skills • You are excited about influencing business decisions through research and insights You May Not Enjoy This Role If: • You prefer routine work without exploration or analysis • You struggle with interpreting data or identifying patterns • You are uncomfortable communicating insights or presenting findings • You are not interested in understanding customer behaviour or market dynamics Benefits What’s In It For You: • Opportunity to transition into a strategic, insight-driven role within the business • Hands-on mentorship and exposure to market research methodologies • Opportunity to build highly valuable skills in consumer psychology, data analysis, and market strategy • Exposure to cross-functional teams and business decision-making processes • The chance to directly influence future products, campaigns, and customer experience initiatives • Competitive compensation and growth opportunities within a fast-paced fintech environment

Задачи: — Развёртывание и эксплуатация продуктовых систем компании во всех средах: prod, stage, test, qa, demo. — Настройка, развитие и сопровождение CI/CD-пайплайнов для backend-сервисов (.NET), web-frontend, Node.js-сервисов и мобильных приложений (iOS/Android), включая подпись и публикацию в магазины приложений. — Сопровождение self-hosted GitLab, GitLab Runner и Container Registry: обновления, бэкапы, восстановление, производительность, права доступа. — Эксплуатация контейнерной платформы на Docker Swarm: деплой сервисов, конфигурации и секреты, сетевой слой, обратный прокси (Traefik/nginx), TLS-сертификаты. — Обеспечение воспроизводимости и единообразия окружений, контроль отличий между средами. — Автоматизация инфраструктуры как кода (Ansible, Terraform или аналоги), отказ от ручных правок на серверах. — Построение и сопровождение мониторинга, логирования и алертинга (Grafana, Prometheus, Loki, Alertmanager): SLO/SLI для продуктовых систем, дашборды, дежурные уведомления. — Организация резервного копирования и регулярной проверки восстановления для PostgreSQL, MinIO, GitLab и конфигураций. — Эксплуатация инфраструктурных компонентов платформы: PostgreSQL, Kafka, RabbitMQ, MinIO, Keycloak, Redis, включая обновления и миграции. — Работа с облачной инфраструктурой (Yandex Cloud: Cloud Functions, API Gateway, Object Storage, DNS) и GitHub Actions для облачных сервисов. — Внедрение практик безопасности в поставку: SAST/SCA, secret scanning, сканирование образов, управление секретами, ротация ключей, минимизация привилегий. — Подготовка и сопровождение runbook по каждой системе: перезапуск, откат, диагностика, восстановление после сбоя; участие в разборе инцидентов и постмортемах. — Участие в проектировании архитектуры новых цифровых сервисов с точки зрения деплоя, отказоустойчивости, наблюдаемости и стоимости эксплуатации. — Совместная с разработчиками настройка quality gates в CI/CD и стандартов ветвления, релизов и версионирования. Требования: — Высшее образование в области информационных технологий, прикладной математики, программной инженерии, автоматизации, вычислительной техники или смежных технических направлений. — Опыт работы не менее 5 лет в ИТ-инфраструктуре или разработке, из них не менее 3 лет в роли DevOps/SRE-инженера с ответственностью за production. — Дополнительное профильное обучение по разработке ПО, архитектуре, DevOps, cloud, тестированию или ИБ будет преимуществом. — Опыт построения DevOps-практик с нуля в небольшой команде: стандарты, пайплайны, мониторинг, runbook, а не только поддержка готового. — Опыт работы с распределённой по нескольким площадкам инфраструктурой (несколько хостинг-провайдеров плюс публичное облако). — Опыт организации дежурства и реагирования на инциденты, проведения постмортемов. — Опыт проверенного восстановления из бэкапов, а не только их настройки. — Опыт эксплуатации .NET-сервисов в Linux-контейнерах: диагностика производительности, память, health checks, graceful shutdown. — Готовность работать в компактной команде рядом с разработчиками, участвовать в проектировании и code review инфраструктурной части. — Умение документировать системы понятно для коллег и аргументировать технические решения. — Будет преимуществом опыт работы в корпоративной среде с повышенными требованиями к ИБ, traceability и релизному контролю. Условия: — Субсидирование ипотечного кредитования. — Льготные путевки в собственный санаторий. — Ежегодная индексация. — Расширенная ДМС (после испытательного срока). — Корпоративная программа пенсионного обеспечения. — Дополнительные выплаты: поддержка многодетных родителей, выплата при рождении ребенка. — Офис в пешей доступности от станции Сколково. — Корпоративный транспорт от м. Тропарево и от м. Новопеределкино. — График работы: с 8:30 до 17:00, пятница до 16:00.

Задачи: — Разработка и развитие backend-сервисов на Python (FastAPI, Django, Flask) в микросервисной архитектуре. — Проектирование и реализация REST API, проработка контрактов, версионирование API и интеграций. — Работа с данными: проектирование схемы, оптимизация запросов, миграции в PostgreSQL (SQLAlchemy, Alembic). — Интеграция с очередями сообщений и кэшами: RabbitMQ, Redis — очереди, pub/sub, кэширование. — Участие в архитектурных решениях, оптимизация производительности сервисов (asyncio, concurrency, кэширование). — Написание unit- и integration-тестов (pytest), участие в code review. — Участие в CI/CD-процессах: Docker, docker-compose, GitLab CI/GitHub Actions, базовое понимание Kubernetes. — Взаимодействие с командами разработки, DevOps, аналитиками и бизнес-стейкхолдерами. Требования: — Коммерческий опыт разработки на Python от 3 лет, уровень Middle+ / Senior. — Уверенное владение Python 3.10+: typing, asyncio, concurrency patterns, структуры данных. — Глубокое знание веб-фреймворков: FastAPI, Django (DRF), Flask — опыт построения REST API в production. — Опыт работы с PostgreSQL: схема, сложные запросы, оптимизация, индексы, транзакции, isolation levels. — Уверенная работа с ORM (SQLAlchemy, Django ORM) и миграциями (Alembic, Django migrations). — Опыт работы с очередями сообщений и кэшами: RabbitMQ, Redis — очереди, pub/sub, кэширование, сессии. — Понимание принципов микросервисной архитектуры и распределённых систем: service discovery, circuit breaker, rate limiting, observability. — Опыт работы с Docker, docker-compose, CI/CD (GitLab CI, GitHub Actions), базовое понимание Kubernetes. — Опыт написания unit- и integration-тестов (pytest), участие в code review. — Умение работать автономно, брать задачу целиком и доводить до результата. — Умение переводить бизнес-требования в технические решения и аргументировать свой выбор. Будет плюсом: — Глубокое понимание asyncio, async I/O, concurrency моделей (aiohttp, FastAPI async, TaskGroup). — Опыт разработки высоконагруженных и/или low-latency систем: connection pooling, uvloop, кэширование. — Опыт работы с gRPC, WebSockets, Elasticsearch, Celery/Arq/Dramatiq для фоновых задач. — Практика работы с Kubernetes, Helm, мониторинг (Prometheus, Grafana), логирование (ELK). — Знание паттернов DDD, CQRS, Event Sourcing, опыт работы с event-driven архитектурами. — Английский язык для работы с зарубежной документацией, командами и стейкхолдерами (для европейских и американских проектов нужен уровень B2+). Условия: — Заработная плата на уровне middle+ / senior, вилка для middle 100 000 - 180 000 рублей в месяц. Процесс: — Короткое общение с рекрутером. — Техническое интервью / TechCertify-скрининг. — Передача на подходящие проекты клиентам.

Задачи: — Разрабатывать и поддерживать backend-сервисы и REST API на Python (FastAPI) — Проектировать компоненты системы, API-контракты, модели данных и взаимодействие между сервисами — Разрабатывать интеграции с AI-компонентами, внутренними сервисами и внешними API — Проектировать асинхронные и событийно-ориентированные процессы с использованием Kafka — Работать с PostgreSQL: проектировать схемы данных, писать и оптимизировать запросы и обеспечивать целостность данных — Создавать и поддерживать миграции базы данных с помощью Alembic — Писать unit-, integration- и API-тесты для критически важного функционала — Улучшать производительность, отказоустойчивость и масштабируемость сервисов — Диагностировать и устранять проблемы на основе логов, метрик и трассировок — Проводить code review и участвовать в принятии архитектурных решений — Оценивать технические риски и декомпозировать сложные задачи — Поддерживать технические стандарты команды и нести ответственность за качество реализованных решений Требования: — От 4 -5 лет коммерческого опыта в backend-разработке на Python — Практический опыт разработки production-сервисов на FastAPI — Понимание безопасности API: OAuth 2.0, JWT, RBAC и управление секретами — Глубокое понимание асинхронного Python: async/await — Опыт проектирования стабильных API-контрактов и версионирования API — Практический опыт работы с Kafka — Понимание consumer groups, partitioning, offsets, порядка обработки и повторной доставки сообщений — Уверенный опыт работы с PostgreSQL и SQL — Практический опыт работы с SQLAlchemy и Alembic — Опыт написания unit- и integration-тестов с использованием pytest — Опыт работы с Git, Docker и Linux — Понимание принципов чистого кода и разделения ответственности — Понимание подходов к обработке ошибок, логированию и мониторингу — Самостоятельность, ответственность за результат и способность аргументированно обсуждать технические решения Условия: — Стабильный и прозрачный доход: размер заработной платы обсуждается по итогам собеседования + квартальная премия по результатам KPI — Полную удалёнку или гибрид на выбор, а также уютный ИТ-хаб в Москве, Санкт-Петербурге, Екатеринбурге и сезонный коворкинг в Сочи — Сложные и интересные задачи, современный стек технологий — Заботу о вашем здоровье: программа ДМС с первых дней работы, куда входит стоматология, обслуживание в лучших клиниках города, страхование и полная компенсация 10-ти дней больничного — Возможность вертикального и горизонтального карьерного роста: регулярно проходят тренинги, вебинары, митапы и демо-дни — Доступ к бесплатным корпоративным библиотекам Alpina Digital, MyBook и бизнес-изданий — Предложения от Банка только для сотрудников: собственные спортзалы (Москва, Санкт-Петербург, Екатеринбург), а также скидки на услуги туристических агентств, продукты питания, в рестораны, бары, магазины

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Director, Social Media, you'll lead GitLab's global social media strategy and help people understand how GitLab is co-creating the future of software development. The role shapes how GitLab shows up across social channels, connecting our company, product, and employer stories, to build meaningful engagement with customers, users, contributors, candidates, and industry audiences. Expect to set clear priorities, guide execution, and use insights to strengthen GitLab's voice and business impact. You'll own the outcomes of GitLab's social function — strategy, budget, team development, tooling, and results — and serve as GitLab's senior-most voice on social strategy with executive stakeholders. This is a player-coach role. You'll set the strategy and stay close enough to the work to write, build, and ship alongside the team. Two Social Media Managers report to the head of corporate communication and work with you on a dotted-line basis. You'll set their strategic direction, raise the editorial and craft bar, and develop them as practitioners, including goal-setting, feedback, and career development in partnership with their manager. Influence matters in this role, which is why it calls for someone who has already led and grown social practitioners. What you’ll do Own the performance of GitLab's social function and its contribution to marketing and business goals. Lead GitLab's global organic social media strategy, channel plans, and editorial priorities. Own GitLab's YouTube strategy end to end — channel architecture, programming and series development, long- and short-form video, packaging (titles, thumbnails, metadata), search and recommendation optimization, and subscriber and watch-time growth. Partner with Growth Marketing on paid social, including briefing creative, aligning organic and paid on shared audiences and messaging, informing boosting and amplification decisions, and connecting paid performance back to organic strategy. Develop clear, audience-focused campaigns that support company, product, brand, and talent goals. Guide content planning and publishing across social channels while maintaining a consistent GitLab voice. Own the social media budget, tooling stack, and agency, freelance, and production partner relationships. Partner with teams across Marketing, Communications, Product, Sales, Talent Acquisition, and other functions to plan and deliver social programs. Build processes that support effective collaboration in GitLab's all-remote, asynchronous environment. Use social listening, audience insights, and performance data to improve content and inform broader marketing decisions. Lead the measurement framework for social — KPIs, dashboards, and reporting cadence — and report performance and learnings to marketing and executive leadership. Partner with DevRel on community engagement to help GitLab participate in relevant industry conversations with a clear, useful point of view. Build and run creator, influencer, and advocacy programs, including developer creators, GitLab community contributors, and team member advocacy. Own GitLab's employee advocacy program — grow participation across Marketing, Sales, Engineering, and Talent, equip team members with content worth sharing, and measure reach, engagement, and contribution to brand and talent goals. Partner with Communications and Talent Acquisition on enablement, and manage the advocacy platform and its adoption. Support executive and expert social presence, partnering with Communications to help GitLab leaders and technical experts show up credibly on social, including constructive conversations with C-suite executives about proposed content. Apply AI tools thoughtfully across the social workflow to help GitLab model what an AI-native marketing team looks like. Prepare for and guide responses to sensitive or fast-moving issues in partnership with the appropriate teams. What you’ll bring 10+ years in social media, including at least 5 years leading social strategy for a global brand at the senior manager level or above, and accountable for the function's results. Experience owning a social function end to end, including strategy, budget, headcount, tooling, and results as the accountable leader. Experience leading teams, agencies, and cross-functional programs, with clear ownership of and accountability for outcomes. Depth in YouTube strategy, including owning and growing a brand or business channel, and can speak to programming decisions, video formats, packaging, and the metrics that actually move a channel. Hands-on experience growing LinkedIn and X as primary channels, with judgment about what content, format, and cadence work on each. Experience with paid social programs and how organic and paid social reinforce each other, including creative for paid, audience strategy, and interpreting paid performance data. Experience connecting social media programs to broader brand, communications, product, or business priorities. Strong editorial judgment and the ability to turn complex topics into clear, engaging content. Fluency with short-form and long-form video as core social formats, including working with production partners and creators. Experience defining a measurement framework for social, including KPIs, dashboards, and reporting cadence, and presenting performance, learnings, and recommendations to executive leadership on a standing basis. Experience building or scaling an employee advocacy program, including driving adoption across multiple functions, sustaining participation beyond launch, and reporting attributed reach and business contribution Fluency with an enterprise social stack for publishing, listening, and advocacy. Ours is Sprout Social, Meltwater, and EveryoneSocial. Experience running social programs across multiple regions and languages, and judgment about what to localize versus centralize. Skill in managing multiple priorities and making sound decisions in fast-moving situations. A collaborative, inclusive approach and the ability to work effectively in a distributed, asynchronous environment. Passion about GitLab's mission and the future of software development, open source, artificial intelligence, and DevSecOps. About the team This role is part of GitLab's Marketing organization and works across teams to present a clear, consistent company voice on social media. The team collaborates asynchronously with partners across regions and functions, balancing planned campaigns with timely engagement. Together, you'll help audiences understand GitLab's platform, mission, values, and impact. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $235,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Home Based - Americas; Home based - EMEA; Office Based - London, UK We are hiring an Internal Auditor, reporting to the CFO. This role covers multiple Canonical corporate entities in several countries. This is a unique opportunity for an astute and forward-thinking professional to build the audit function from the ground up at a profitable, fast-growing technology company. We're looking for someone with a keen interest in technology and how technology is changing the tax profession, who can translate that insight into a modern, effective strategy and hands-on execution. Reporting directly to the CFO, you will design and own internal audit processes that support our global expansion. Your primary challenge will be navigating the complexity of our internal environment, where scale, controls, and automation are priority. You will work with the CFO to establish a scalable and efficient framework fit for a dynamic, global software business. You will also report the status of internal audit to the Audit committee. In our selection process, we prioritize intellect and strategic thinking over years of experience. We are looking for someone with a strong academic background, a professional qualification and demonstrable exposure to a multilayered global operational environment. Location: This role will be based remotely in AMER or EMEA time zones, with an option to office based in London, UK. The role entails Establish, develop and maintain the infrastructure for internal audit: templates, risk registers and reporting cadences. Conduct the end-to-end internal audit cycle. This includes planning, performing walkthroughs, testing controls, and documenting every step with precision. Evaluate global policies and processes to identify gaps and work with process owners to implement scalable improvements. Partner with operational stakeholders to identify areas of elevated risk, execute internal audits, and drive corrective actions. Deliver actionable insights on risk and controls effectiveness to senior leadership. Collaborate with stakeholders on new initiatives to ensure risk mitigation is planned appropriately. Develop risk-based internal audit programs, as well as monitor remediation of identified issues to closure. What we are looking for in you Exceptional academic track record from both high school and university. Undergraduate degree in business, finance, economics, technology or other quantitative field. Fully qualified accountant (ACA, ACCA, CIMA, or equivalent). Prior experience in an internal audit function. Confidence to respectfully speak up, exchange feedback, hold colleagues accountable, and share ideas without hesitation. Track record of going above-and-beyond expectations to achieve outstanding results. The work ethic and confidence to shine alongside motivated colleagues. Professional written and spoken English with excellent presentation skills. Excellent interpersonal skills, curiosity, flexibility, and accountability. Thoughtfulness and self-motivation. Result-oriented, with a personal drive to meet commitments. International travel 2-4 times a year for company events up to two weeks long. Nice-to-have skills Leadership ability. Software or tech industry experience. Public company finance and reporting experience. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We assess performance and revisit compensation twice annually to ensure we recognize outstanding colleagues. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Bi-annual compensation review. Company recognition rewards. 40 days annual leave per annum, including public holidays and our All Company holiday periods. Maternity and paternity leave. Team Member Assistance Program & Wellness Platform. Opportunity to travel to new locations to meet colleagues, with Priority Pass for lounge access. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are founder-led, profitable, and growing. Powered by worldwide distributed collaboration since our inception in 2004, we believe tech and business leadership can emerge anywhere. We have no central headquarters. Most of us work from home, but we are exceptionally disciplined about this. We have very high expectations of all colleagues, and are champions of excellence. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Location: Home based - EMEA; Office Based - London, UK We are hiring a Global Payroll Manager , ideally a candidate who thrives on building scalable systems, automating manual processes, and creating operational excellence in a high growth technology environment. We are looking for a leader who combines deep payroll expertise with a systems oriented mindset. You should be passionate about process improvement, automation, and leveraging technology to increase accuracy, efficiency, transparency, and employee satisfaction. Experience supporting a remote, international workforce is highly valued, as is a genuine interest in the software and technology industry. This is a management position which requires confidence in setting direction, driving excellence, managing priorities, developing team members, and communicating effectively with stakeholders across the business. As we continue to grow globally, you will play a key role in scaling our payroll infrastructure and raising the standard for operational excellence. This role will report to the Global Financial Controller. Location: This role is home-based in EMEA time zones, with the option to be based in our London office. The role entails Collaborate with HR, Accounting, Accounts Payable, Treasury, Financial Planning & Analysis, and external payroll providers to support payroll operations and compliance Manage end-to-end payroll operations across different countries, ensuring accurate and timely payroll processing Review, validate, and approve payrolls prior to final processing Establish and maintain strong payroll controls to ensure data accuracy, compliance, and operational efficiency Perform payroll and salary cost analyses, investigating and explaining variances Ensure compliance with all applicable payroll tax, statutory, reporting, and employment-related requirements across jurisdictions Serve as the primary point of contact for payroll-related audits, coordinating responses to internal and external audit requests Monitor legislative and regulatory changes that may impact payroll processes, controls, or compliance obligations Drive continuous improvement initiatives to enhance payroll accuracy, scalability, and the employee experience Continue to develop, document, and maintain payroll policies, procedures, and internal controls Maintain strong relationships with payroll vendors and service providers, ensuring service levels and deliverables are met Incorporate industry best practices, emerging technology, including AI, to improve reporting quality, efficiency, and accuracy Lead, mentor and coach a team of global payroll professionals Ensure compliance with internal policies and regulatory requirements while identifying and managing compliance risks. What we are looking for in you An exceptional academic track record from both high school and university An undergraduate degree in Accounting or Finance, or a compelling narrative about your alternative chosen path Significant payroll experience supporting multi-country and/or global payroll operations Strong knowledge of payroll compliance, taxation, and internal controls Experience managing payroll audits and regulatory requirements Proficiency with payroll systems, HRIS platforms, and spreadsheet-based analysis Strong analytical, problem-solving, and reconciliation skills Leadership and commitment to skills development and mentorship The work ethic and confidence to shine alongside motivated colleagues A track record of going above-and-beyond expectations Professional written and spoken English with excellent presentation skills Excellent interpersonal skills, curiosity, flexibility, and accountability Appreciative of diversity, polite, and effective in a multi-cultural, multi-national organization Thoughtfulness and self-motivation Result-oriented, with a personal drive to meet commitments Ability to travel internationally twice a year for company events up to two weeks long In addition we expect that you will match our values, by being: Precise, taking care to deliver correctness and clarity Reliable, delivering high quality work that builds trust and confidence Accessible, collaborating to build products and systems that are usable Adroit, blending enthusiasm, knowledge, adaptability, style and character Nice-to-have skills Experience implementing or optimizing payroll platforms and HRIS systems Payroll management experience in publicly traded or pre-IPO companies A passion for technology and a desire to work with motivated colleagues Experience supporting rapid expansion, including new country payroll launches A passion for technology and a desire to work with motivated colleagues MBA or other relevant business degree What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We assess performance and revisit compensation twice annually to ensure we recognize outstanding colleagues. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Bi-annual compensation review Company recognition rewards 40 days annual leave per annum, including public holidays and our All Company holiday periods Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues, with Priority Pass for lounge access About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are founder-led, profitable, and growing. Powered by worldwide distributed collaboration since our inception in 2004, we believe tech and business leadership can emerge anywhere. We have no central headquarters. Most of us work from home, but we are exceptionally disciplined about this. We have very high expectations of all colleagues, and are champions of excellence. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Vendor Operations & Governance Specialist. About the job We are seeking a results-driven Vendor Operations & Governance Specialist to oversee and optimize our global vendor partnerships. In this role, you will serve as the direct operational bridge and governance link between Twilio and our partner sites ensuring third-party contact centers consistently exceed Service Level Agreements (SLAs), quality standards, and operational benchmarks. Working alongside our Global Workforce Management (WFM) team, you will establish operational rigor, lead vendor performance reviews, and audit site operations. The ideal candidate is an analytical and influential leader capable of driving vendor accountability, mitigating operational risks, and translating vendor performance data into actionable strategic insights for senior leadership. Responsibilities In this role, you’ll: Day-to-Day Vendor Operations & Performance Own daily operational execution, Service Level Agreement (SLA) compliance, quality scores, and site performance across partner-managed queues. Drive partner sites to exceed core operational metrics, including, productivity, Customer Satisfaction KPIs: CSAT/CES, Quality Assurance, and Average Handle Time (AHT). Lead daily vendor huddles, intraday performance tracking, and weekly operational performance reviews (WBR). Institute monthly Root Cause & Action Plan (RCAP) processes to eliminate operational bottlenecks and customer friction points. Conduct bi-weekly cross-site calibration sessions with internal Quality and Training teams. Vendor Relationship & Operational Governance Serve as the primary operational point of contact for vendor leadership, establishing clear accountability routines. Operationalize Twilio’s  core values ("Wear the Customer’s Shoes") across partner sites through daily routines, coaching, and onboarding excellence. Audit site culture, agent sentiment, and leadership-to-agent ratios to keep site attrition below target thresholds. Partner closely with the WFM Manager to ensure headcount alignment, ramp execution, and interval coverage match operational needs. Talent Pool & Pipeline Optimization Evaluate and recommend optimal geographical talent pools and partner site profiles for operational scaling or re-allocation. Collaborate with vendor recruitment teams to refine candidate profiles, ensuring alignment with API-driven support and complex technical workloads. Partner with vendor sites to ensure comprehensive and consistent new-hire and multi-skill onboarding, including training readiness, execution and successful completion. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years in Vendor Site/Contact Center Operations: Direct experience managing vendor relationships and multi-channel support operations (min. 100+ FTE footprint). Operational Governance Focus: Strong background in delivering results, site audit routines, performance scorecards, calibration routines, continuous improvement frameworks and structured governance routines (QBRs/MBRs/scorecards). WFM & Cross-Functional Alignment: Fluency in workforce management concepts (occupancy, shrinkage, schedule adherence) to effectively collaborate with the internal WFM team. Domain & System Experience: Background in developer-first or SaaS platforms, API-driven support workloads, and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau. Cross-Functional Process and Workflow Design: Demonstrated ability to build operational excellence, SOPs, drive and influence standardization without direct authority, and communicate complex operational data to executive leadership. Location This role will be remotely located in the United States. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until October 5th, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Los Angeles, California Workplace: OnSite Who We Are X-LAB is the in-house performance bicycle line by XDS, which has quietly become the world’s largest and most vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames, supplying many of the top brands in cycling and mobility. Today, XDS is quiet no more. XDS launched X-LAB in April 2026 as the global consumer brand to take the industry by storm. Three decades of experience building exceptional bicycles have culminated into a unique line of road, gravel, electric, city, hybrid, and soon mountain bikes that riders and shops can’t stop talking about. X-LAB is the new inflection point for the category. We launched in April 2026 with a full lineup across road, gravel, city, fitness, e-bike, and soon mountain categories, with validation from the highest and most demanding levels of the sport through the XDS Astana Team and a rapidly growing network of dealers. Our ambition is not simply to sell more bikes. It is to make great bikes more integrated, more accessible, and better supported through the independent shops and communities that grow cycling and bring in new riders. That is what makes this moment exciting. Joining X-LAB means shaping a company with unmatched production scale, real engineering R&D depth, and the confidence to earn trust… one rider, one dealer, one product, and one market at a time. Are you ready to ride ahead of the pack? Learn more at https://xds.co/https://xlabbikes.com See an insider’s look of our factory: Youtube Video https://www.youtube.com/watch?v=06SheO5XFsY _____________________________________________________ About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You’ll be a primary point of contact for riders and dealers, helping resolve questions about X-LAB bicycles, parts and accessories, warranties, orders,, and services. This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to resolve customer issues and communicate recurring product feedback. This position follows a Saturday-through-Wednesday hybrid schedule, with Thursdays and Fridays off. What You’ll Do - Provide professional customer and dealer support through Zendesk, phone, and website live chat. - Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders, returns, replacement parts, and product registration. - Conduct inbound and outbound technical support calls with customers and dealers. - Diagnose mechanical, electronic, and product-related issues using approved troubleshooting procedures. - Collect relevant information, photos, videos, serial numbers, and troubleshooting results needed to evaluate support and warranty cases. - Escalate technical, warranty, safety, and product-quality concerns to the appropriate internal teams while maintaining ownership of customer communication. - Accurately document customer interactions, troubleshooting steps, decisions, and resolutions in Zendesk. - Identify recurring product issues and report customer feedback to Product, Engineering, Warranty, and After-Sales teams. - Contribute to Support Center articles, FAQs, troubleshooting guides, templates, and internal knowledge resources. - Meet established service-level expectations, including first-response and resolution targets. - Provide dependable weekend coverage during the assigned Saturday through Wednesday and occasional holiday schedule. You’re a Great Fit With: - 2+ years of experience in customer service, technical support, or a related customer-facing role. - Excellent written and verbal communication skills with strong troubleshooting and problem-solving abilities. - Experience using Zendesk or other customer support platforms. - Being able to work in a Saturday - Wednesday schedule (hybrid) - Strong experience handling customer conversations over email, live chat, and phone. You’re a Spectacular Fit With: - Previous experience working in the bicycle industry, bike retail, or technical bicycle support. - Passion for cycling with strong knowledge of bicycle components, assembly, maintenance, and troubleshooting. - Experience supporting e-bikes, electronic shifting systems, or bicycle warranty programs. Success Metrics - Achieving a 2-hour first-response rate of 90% or higher during business hours. - Achieving a 48-hour resolution rate of 90% or higher for standard customer inquiries and support cases. - Maintaining strong Customer Satisfaction scores through professional, accurate, and empathetic support. - Accurately documenting customer interactions, troubleshooting findings, and resolutions in Zendesk. - Escalating urgent technical, safety, warranty, and product-quality issues promptly. - Identifying recurring product trends and providing actionable feedback to internal teams. - Contributing to continuous improvements in support documentation, troubleshooting processes, and the X-LAB Support Center. _____________________________________________________   Our Compensation and Benefits - Competitive hourly pay - Generous time off policy - Hybrid-remote work with recurring visits to our office space in beautiful Santa Monica, California Equal Opportunity XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.