Location: Boston, MA; Remote-Friendly (Travel-Required) | San Francisco, CA | Seattle, WA | New York City, NY; Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The Endpoint team (Client Platform Engineering) treats Anthropic's device fleet as a platform we build and run. We run our own MDM as a production service and manage every piece of device configuration as code. Policies, configuration profiles, queries, remediation scripts, and software all ship through pull requests, CI, a staging environment, and a canary group before they reach the fleet. The fleet is mostly macOS, plus a small number of Linux machines and a growing mobile footprint.
You'll own that platform end to end: the infrastructure underneath the MDM, the configuration on top of it, the patching and software pipelines that keep thousands of devices patched and secure, and the telemetry that tells us what is actually true on every device. You'll also build automation that cuts down on manual operational work. You'll work with Security teams on hardening, compliance controls, and detection and response, and with developer and infrastructure teams to make sure those controls don't get in the way of their work. Your work will let us base access decisions on whether a device can be trusted.
We value people who double check a compliance report before they believe it. The team is deliberately lean and runs with high autonomy. You'll help define the endpoint roadmap, make architecture decisions, and own the platform every Anthropic employee's work runs on. You'll also help us meet the security standards our Responsible Scaling Policy requires as models advance.
Responsibilities
Own endpoint configuration as code: author, review, test, and progressively roll out MDM policies, configuration profiles, and remediation scripts across macOS and mobile, with canary stages and rollback built in
Operate the MDM platform itself as a production service, including infrastructure as code, observability, upgrades, and incident response
Build patch management automation with rapid enforcement timelines while maintaining good user experience
Design zero touch provisioning that turns a sealed box into a productive machine on day one
Support a small number of Linux machines alongside the Mac fleet
Turn fleet telemetry into policy, dashboards, and early drift warnings, and use Claude to automate manual ops work
Partner with Corporate Security on endpoint hardening, binary authorization, and compliance controls
Take shifts on the team's rotation for incoming requests and escalations, and serve as the deep escalation tier for endpoint issues IT Operations can't resolve
You may be a good fit if you
Have 8+ years building secure IT systems in complex environments, including leading projects across multiple teams
Have managed endpoint fleets of thousands of macOS devices through a modern MDM
Treat endpoint configuration as code that is version controlled and peer reviewed, rather than clicking in consoles
Go deep on macOS internals such as launchd, configuration profiles, TCC, and system extensions
Write Python and shell scripts
Write design docs and runbooks so teammates can review and support what you build
Strong candidates may also have
Have operated an MDM or device management platform as a service, not only consumed one as SaaS
Have worked with open source endpoint and device management tooling (Munki, osquery, AutoPkg)
Have built automated, progressive rollout systems with promotion gated on telemetry
Have experience running infrastructure as code in a public cloud
Have working knowledge of Linux administration (packaging, systems, config management)
Have used LLMs to automate ops work
Deadline to apply: None. Applications will be received on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$285,000
—
$325,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Brazil, Colombia
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
About the Client
Our customer is an American memorabilia manufacturer primarily known for producing yearbooks and class rings for high schools and colleges. The company has also expanded its portfolio to include photobook products for Disney’s PhotoPass photography service at theme parks and resorts.
Headquartered near Minneapolis, with operational offices in Owatonna, Minnesota, the company has facilities throughout the United States.
What You’ll Do
Design, develop, maintain, and review backend applications and services using Java and Spring Boot.
Build and maintain RESTful APIs and scalable backend solutions.
Develop and support applications based on microservices architecture.
Collaborate with cross-functional teams to analyze requirements, design technical solutions, and deliver new features.
Participate actively in technical discussions, presentations, architecture decisions, and backend development initiatives.
Work with Kafka for event-driven and distributed application architectures.
Work with PostgreSQL, including designing and optimizing complex SQL queries.
Implement and maintain data persistence using JPA.
Troubleshoot application issues, identify root causes, and implement effective solutions.
Analyze and improve application performance, scalability, and reliability.
Contribute to code reviews and provide constructive feedback to maintain high engineering standards.
Follow SDLC and CI/CD processes and contribute to continuous improvement of development and deployment practices.
Work collaboratively within an Agile team, contributing to a fast-paced environment where ideas, feedback, and continuous learning are encouraged.
What You Bring
Professional experience with Java, with strong hands-on expertise in Spring Web, Spring Boot, REST APIs, application security, and microservices architecture. Solid understanding of software design patterns, troubleshooting, and problem-solving is required.
Strong experience working with Kafka, Elasticsearch or SOLR, AWS, JPA, and PostgreSQL, including the ability to write and optimize complex SQL queries.
Proficiency with modern development and engineering tools, including IntelliJ IDEA, Git (GitHub/GitLab), JIRA, Docker, and Maven, along with an in-depth understanding of SDLC and CI/CD processes.
Availability to work until 3:00 PM CST.
Nice to have
Experience working in e-commerce environments.
Experience with Broadleaf Commerce is highly preferred.
Experience working with large-scale, distributed backend systems.
Familiarity with event-driven architectures and cloud-native application development.
English level
Upper-Intermediate English proficiency
Work Type:
Remote
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
As a Partnerships Development Lead, you’ll play a critical role in building and nurturing a robust ecosystem of partners and stakeholders around Sierra, amplifying our reach and market impact.
- Industry Partnerships: Develop and grow partnerships with key industry players and technology platforms
- Strategic Customer Channels: Explore and cultivate alternative customer acquisition channels beyond traditional sales, leveraging Sierra’s ecosystem of investors, partners, and industry influencers to drive inbound interest and adoption
- GTM Strategy & Collaboration: Align partnership efforts with Sierra’s broader GTM approach, collaborating closely with Sales and Marketing
- Investor & VC/PE Engagement: Build and deepen relationships with VCs and PE firms to position Sierra as a strategic AI partner across their portfolios. Proactively identify opportunities to introduce Sierra to portfolio companies that would benefit from our agents
- Industry & Market Expansion: Gather market intelligence, share insights to inform product development, and explore opportunities for potential growth across new market segments and geographies
WHAT YOU’LL BRING
- 8+ years in business development, strategic partnerships, or related roles in tech
- Strong understanding of the VC/PE landscape and experience working with investors
- Proven track record of structuring and closing high-value partnerships with senior stakeholders
- Ability to engage and maintain relationships with C-level executives, investors, and key decision-makers
- Analytical mindset to evaluate partnership opportunities and align them with Sierra’s long-term vision
- Ability to navigate ambiguity in a fast-moving startup environment
EVEN BETTER…
- Prior experience at a high-growth AI or enterprise SaaS startup
- Deep expertise in a few of our key industries: financial services, healthcare, telecommunications, media, travel, transportation and hospitality, retain and consumer goods, and/or technology
- Experience structuring and managing ecosystem partnerships
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Buenos Aires, Argentina
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
We're looking for a proactive, resourceful, and AI-forward Tech & Marketing Operations Specialist to manage our technology projects, keep our learning platforms running seamlessly, and power the marketing engine that brings students to them
This role suits someone with a broad technical fluency who thrives on coordination, troubleshooting, and hands-on building. You don't need to be a professional developer, but you do need to be comfortable using tech tools to design, prototype, and ship real solutions.
The position will be based at the Buenos Aires office with a hybrid work model.
What You’ll Do
Platform & Systems Management
Tech project management:
Manage technology-related projects end to end — defining requirements, building timelines, tracking progress, and identifying improvements that serve broader project goals.
LMS management (WordPress & LearnDash):
Own the day-to-day health of our WordPress-based LMS and LearnDash plugin — user administration, course administration, email flows, bulk imports, new features, configuration, and troubleshooting.
CRM & Marketing Automation (Salesforce & Salesforce Marketing Cloud):
Act as first point of contact for Salesforce and SFMC — build and test journeys, landing pages, and lead magnets; investigate and resolve issues the Operations team can't solve; escalate and follow up when needed.
System integration:
Serve as the architect making sure LMS, CRM, Marketing Cloud, and Power BI talk to each other correctly — designing and implementing the technical architecture for data flows between platforms, including low-code integrations.
Data integrity & reporting:
Review data integrity across LearnDash, Salesforce, and Power BI; execute queries and build reports/extracts for non-technical stakeholders; handle large-scale data reviews (including million-row datasets) when needed.
Website support:
Provide general technical support for the website and coordinate with relevant resources to resolve issues.
Compliance & security:
Help bring the LMS environment up to the organization's IT and security standards, acting as liaison between the Education team, developers/cloud providers, and Security/Legal/IT.
Marketing Operations & Growth
Campaign execution:
Build, test, and launch email and lifecycle campaigns in Salesforce Marketing Cloud — segmentation, audience building, A/B tests, send scheduling, and deliverability hygiene.
Landing pages & lead capture:
Build and ship landing pages and forms based on designs provided by the internal design team; ensure correct lead routing into Salesforce, field mapping, deduplication, and follow-up automation.
Tracking & attribution:
Own the measurement layer — GA4, Google Tag Manager, conversion pixels, UTM taxonomy and enforcement — so that every campaign, source, and channel is measurable end to end.
Lifecycle & retention automation:
Design automated flows across the student lifecycle (onboarding, course progress nudges, re-engagement, certification, upsell) connecting LMS events to CRM and Marketing Cloud triggers.
Martech stack & compliance:
Own the marketing technology stack and its integrations; keep consent management, cookie compliance, and data handling aligned with privacy requirements and company policy.
AI for marketing:
Apply the same builder mindset to marketing — AI-assisted copy and creative variants, campaign localization at scale, automated performance summaries, and audience insight tooling.
Technical Bridge & Coordination
Stakeholder liaison:
Serve as a primary point of contact between internal stakeholders (especially the development team) and business operations, translating business needs into functional technical specifications.
Specification writing & QA:
Write clear technical specs, replicate scenarios, and fully test in QA and production before rollout.
Documentation:
Keep the operations manual and technical documentation current and useful for the team.
Cross-functional project leadership:
Lead multi-month initiatives (e.g., new catalog builds, platform redesigns, global/language expansions, migrations) from scoping through to launch — defining KPIs, coordinating between design/development/vendors, and testing at every step.
AI Development & Innovation
AI builder mindset:
Go beyond being “AI-savvy” — actively explore, prototype, and build AI-powered solutions that improve how the team works and how students learn (e.g., translation tools, automation of repetitive data tasks, AI-assisted reporting).
Tool development:
Design and build practical AI tools and workflows (e.g., custom Gemini/Claude “gems”/assistants, scripts, or low-code automations) to solve real operational bottlenecks — not just use off-the-shelf AI features.
Exploration & evaluation:
Stay current on emerging AI tools and platforms relevant to EdTech operations, and proactively propose where they could create value (efficiency, personalization, translation, content scaling, etc.).
AI project ownership:
Take end-to-end ownership of AI-driven initiatives — from investigating alternatives and setting up integrations, to testing and rolling out to production (as previously done with AI-powered course translation tooling).
Responsible use:
Use AI tools in a way that's compliant with company confidentiality and data-security standards, and only with company-approved systems.
What You Need For This Role
You have a solid, broad understanding of technology and digital platforms, and you're comfortable getting hands-on rather than just directing others.
You have
5+ years
of experience managing Education and Marketing tech projects.
You are genuinely
curious about AI
and see it as a tool to build with, not just a topic to discuss — you've built something with AI before (a workflow, an automation, an integration, a tool).
You bring project management skills with a track record of leading initiatives from scope to delivery.
You're a strong communicator who moves comfortably between technical and non-technical audiences.
You're a proactive problem-solver, able to identify needs and find the right solutions, people, and tools without waiting to be asked.
You understand
marketing funnels
and growth metrics (CPL, CAC, conversion rate, LTV) and can translate them into technical requirements.
Hands-on experience with marketing automation and campaign tooling (Salesforce Marketing Cloud strongly preferred) is highly valued.
Familiarity with GA4, Google Tag Manager, and conversion tracking setups is a strong plus.
You are comfortable owning both the plumbing and the outcome — not just that the campaign sends, but that it performs.
Experience with WordPress and/or LMS platforms (ideally LearnDash) is a strong plus.
Familiarity with CRM systems (Salesforce/Salesforce Marketing Cloud preferred) and data/BI tools (Power BI) is highly valued.
You're highly organized, detail-oriented, and capable of managing multiple concurrent projects.
You're a self-starter, comfortable working independently.
What Will Make Us Really Love You
You bring a track record of success in a similar role, with hands-on experience.
You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.
You anticipate challenges before they arise and take initiative to find effective solutions.
You have an eye for detail.
You thrive on teamwork but also bring a driven, goal-oriented spirit.
You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.
You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.
What You’ll Love About Us
We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.
We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.
Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.
At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Remote - Mexico
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Billing Operations Analyst.
Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view not only financial and who lives
the Twilio Magic
They also have:
Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.
Responsibilities
In this role you’ll:
Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.
Participate in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.
Assist and participate in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.
Participate in external and internal audits, as requested.
Resolve queries customers are facing relating to their billing.
Independently investigate customer issues, searching internal resources, previous cases, Slack channels etc to understand issues and provide detailed analysis of customer issues to the Sales team.
Manipulate and analyze large datasets in Excel.
Respond to the Sales team in a timely manner and communicate complicated issues via Slack, via SFDC, via calls. Excellent communication skills are required - occasional calls with customers or Senior Leaders may be required.
Work under pressure - high paced environment, quick turnaround times in order to comply with team SLA’s
Collaborate with other teams in order to solve root problems to customer issues
Help out on other teams within the Billing Ops group, as requested
Participate in Month End close, as requested.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Strong experience in the area of Billings / Revenue / Order to Cash.
Demonstrated problem-solving, strong interpersonal and communication skills.
Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential.
Solid experience working with large volume transactions with strong attention to detail.
Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
1-3 years experience in an Operations role.
Periodic weekend work will also be essential for this role.
Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
Proficient Spanish and English.
Location
This role will be remote, and based in Mexico City Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote, Austria
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Aa Senior Account Executive, you’ll be the primary connection between GitLab and our Commercial & Enterprise customers, working with organizations of up to 4,000 team members to help them adopt and expand the world’s most comprehensive AI-powered DevSecOps platform. You’ll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to an Area Sales Manager and partnering closely with business development, marketing, and technical teams, you’ll run the full sales process: shaping the customer’s journey, documenting buying criteria and processes, ensuring accurate pipeline based on evidence, and sharing root-cause insights on wins and losses. In your first year, you’ll focus on building trusted relationships, delivering meaningful business outcomes for customers, and being the voice of the customer internally by contributing ideas to our public issue tracker and improving our sales handbook.
What you’ll do
Report to an Regional Sales Director and own a broad book of Commercial & Enterprise business, from new prospects to growing existing accounts.
Manage the full sales cycle for Commercial & Enterprise prospects, from discovery and solution alignment through negotiation and close.
Support GitLab for Commercial & Enterprise prospects by clearly articulating our DevSecOps value proposition and aligning it to customer business outcomes.
Analyze wins and losses, contribute to root cause analyses, and share lessons learned with account managers, marketing, and technical teams.
Document and maintain accurate buying criteria, buying processes, next steps, and owners to ensure a reliable, evidence-based pipeline.
Contribute to improving our sales handbook and processes by documenting best practices and opportunities for refinement.
Provide account leadership and direction across pre- and post-sales, partnering closely with technical teams and customer success.
Represent the voice of the customer by contributing product feedback and ideas to our public issue tracker.
What you’ll bring
Proven success in software sales, ideally in a Enterprise market context, managing a varied book of business.
Ability to guide customers through the full buying journey, including defining buying criteria, mapping buying processes, and driving clear next steps.
Effective communication and interpersonal skills to collaborate with business development, marketing, technical teams, and sales management.
Experience documenting and maintaining accurate pipeline data and account plans based on evidence rather than assumptions.
Skill in conducting and contributing to win/loss and root cause analyses, and sharing insights to improve team performance and processes.
Proficiency in negotiation, presenting to customer stakeholders, and leading commercial discussions to close opportunities.
Interest in GitLab, open source software, and preferably familiarity with Git, software development tools, or application lifecycle management.
Alignment with GitLab’s values and an interest in contributing from diverse or transferable sales backgrounds, with willingness to travel in line with company policy.
About the team
The Commercial & Enterprise Sales team focuses on helping growing organizations adopt and expand GitLab’s AI-powered DevSecOps platform across their software delivery lifecycle. You’ll join a distributed group of Account Executives, sales managers, and business development team members who collaborate asynchronously across regions to manage a broad book of business in the mid-market segment. We partner closely with marketing, sales development, and technical teams to run an efficient, transparent sales process, document what works in our sales handbook, and represent the voice of the customer back into GitLab. We focus on opportunities like supporting customers through toolchain consolidation, driving platform adoption, and sharing learnings from wins and losses to continuously improve how we sell and support GitLab.
#LI-CW1
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Cluj-Napoca, Romania
Workplace: hybrid
About Adapt
Adapt, a Welo Global brand, is an international digital performance marketing agency focused on driving the success of digital content across platforms and markets. We offer our customers a unique combination of global services designed to support their growth from strategy all the way through to execution, production, and performance measurement. With a collaborative and inclusive environment, you will join a unique culture which celebrates difference and embraces diversity. You will play a key role in developing strong relationships and shared ethos, whilst at the same time benefiting from a wide range of career opportunities, training, and flexibility for work-life balance.
Our culture is built on curiosity, and we are looking for team members who have a passion for learning about the developments in the industry, their clients, and their peers. In return, we offer the opportunity to develop your ability and exposure to a wide range of clients from growth-minded startups all the way up to global enterprise clients. Our client base is predominantly focused on B2B businesses, though we do also support customers in the e-commerce and retail space. Regardless of vertical, Adapt offers dynamic and diverse challenges that foster creativity, innovation and application of knowledge to create client solutions.
Overview
At Welo, an SEO Account Specialist leads strategic SEO initiatives across a diverse portfolio of global clients. You’ll leverage technical expertise and a data-driven mindset to develop, execute, and optimise comprehensive SEO strategies that drive measurable business outcomes.
Job Description
Develop and contribute to comprehensive SEO strategies, including technical audits, content optimisation, and off-site initiatives.
Oversee SEO performance tracking and deliver actionable insights through advanced reporting.
Collaborate cross-functionally with content, development, and localisation teams to implement SEO best practices.
Help identify opportunities to further improve efficiency or quality of work delivered.
Own the day-to-day delivery of SEO work against customer objectives.
Lead comprehensive SEO audits, identifying and addressing technical issues.
Manage and optimise on-page and off-page SEO campaigns.
Develop and execute advanced keyword strategies for content optimisation.
Oversee and refine link-building strategies to enhance domain authority.
Analyse and report on SEO performance metrics, providing actionable insights.
Stay updated with the latest SEO trends and algorithm changes.
Required experience and background
Ideally 2+ years experience in SEO.
Any prior exposure to other digital marketing channels is a plus.
Ability to work collaboratively with cross-functional teams.
Up-to-date knowledge of SEO trends and algorithm changes.
Advocate and demonstrable impact on insights and delivery.
Ideal Skillset
Ability to conduct comprehensive SEO audits and competitive analysis.
Experience in leading SEO projects and initiatives.
Strong data analysis skills to derive actionable insights and optimise strategies.
Experience in developing and executing advanced keyword strategies.
Location: Helsinki, Finland
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we help local merchants reach more customers, and the New Verticals teams make sure those partners have a great experience working with us. You'll join the Quality team in New Verticals EMEA, which works across both regional and global levels to improve how we support, onboard and grow our merchant partners across all of our markets, including Wolt and Deliveroo.
You'll sit at the intersection of merchants, account management, and our support and quality organizations. You'll work on large, cross-market initiatives and partner closely with our regional teams and global heads.
What you'll be doing
This role is about taking a global view of merchant quality and operational excellence, and turning what you find into initiatives that make best practices. You contribute to our quality targets – most importantly reducing items not found and cancellations, and improving efficiency and product substitutions. You'll own the initiatives and projects you drive, for instance occasions and go-to-market, and you'll work hands-on with the internal team stakeholders, while staying close to the merchant experience.
Day-to-day in this role you'll:
Act as the point of contact and build feedback loops between merchant-facing teams, product and customer support, helping resolve defects and recurring issues at a global level
Drive product rollouts across markets, informing and training Account Managers and ensuring merchants are set up for success
Analyse how things work in practice across regions, spotting and grouping similar issues and feeding those insights back to the right teams
Lead global and cross-regional initiatives such as occasions and best practices, working with regional heads to improve performance in their markets
Collaborate with specialists across countries, running initiatives together
Use data and AI tools to analyse, automate and prototype solutions yourself, rather than waiting on others
Our humble expectations
Confident working with data. You can pull, analyse and draw conclusions on your own
Comfortable using AI tools and prompting to automate work and speed up analysis, while knowing they're a starting point and not a replacement for judgment
Strong communication skills, with the ability to work with stakeholders from different markets and levels of seniority
Solid project management skills and a track record of taking initiatives from idea to delivery
A generalist mindset: you're curious, pick things up quickly and are happy to dig into the details
A strong sense of ownership and a drive to go beyond what's expected
Fluent English both written and spoken.
What we offer
Global visibility: work on initiatives that impact many markets and collaborate directly with global heads
A real opportunity to make an impact and shape how we work with merchants worldwide
A clear growth path. Many people in this role move on to take regional ownership or product ownership
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: San Francisco, CA; New York, NY; Toronto
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
- Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
EXAMPLE PROJECTS
These are some examples of projects that engineers on our team have worked on recently:
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn
- Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations
- Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services!
- Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
- Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers
WHAT YOU'LL BRING
- Language fluency - professional fluency in both Spanish and English
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences
EVEN BETTER...
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Nicosia, Cyprus
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Team
The Platform Hiring Team (PHT) is building a centralized, technology-enabled hiring engine for repeatable, high-volume roles across supported DoorDash, Deliveroo and Wolt businesses.
You'll join Platform Hiring Operations, PHT's business-facing team. This team owns demand, market context, and pipeline health: translating business needs into hiring plans, keeping stakeholders ahead of risk, and clearing blockers before they reach the execution team.
About the Role
You'll own business readiness, attraction, and pipeline health for Courier hiring across the business, a new area for Platform Hiring. You'll translate business needs into hiring plans, validate demand against strategy and cost, coordinate Marketing and sourcing partners, activate roles when requirements are complete, and monitor progress against hiring dates.
As the senior business-facing partner for Courier, you'll advise business leaders on hiring strategy, market conditions, timing, location, quality, and delivery trade-offs using funnel and talent-market evidence. When pipeline volume declines, you'll coordinate targeted sourcing interventions and ensure the execution team has sufficient pipeline. You'll proactively coordinate blockers across onboarding, background checks, training capacity, HR, and local operations.
You'll also identify recurring friction and work with the Platform Hiring Manager and PM Team on scalable improvements, automation, and AI adoption.
You're excited about this opportunity because you will
Own the end-to-end business partnership for Courier hiring, from demand validation through pipeline health and hiring delivery.
Establish and continuously improve the Platform Hiring operating model for a new hiring area.
Collect, validate, and translate hiring demand against workforce strategy, timing, market conditions, and cost expectations.
Set up approved headcount and role requirements in the active hiring platform.
Own relationships with Marketing, Employer Brand, sourcing, and relevant operational partners to build an effective top-of-funnel strategy.
Use historical funnel performance and talent-market data to establish the sourcing and application volume required for delivery.
Activate roles with the Platform Hiring team and maintain clear handoffs, service expectations, and priorities.
Monitor pipeline health, conversion, drop-off, and hiring dates, providing proactive business updates and surfacing risks early.
Advise business leaders on hiring strategy, attraction, market conditions, location, timing, quality, and delivery trade-offs using funnel and talent-market evidence.
Deploy targeted sourcing interventions or coordinate specialist sourcing support when pipeline volume declines.
Coordinate across operations, HR, Workforce Planning, Marketing, Learning and Development, onboarding, and other partners to resolve hiring dependencies.
Own market and business exceptions that require context beyond the standard platform workflow.
Support approved candidate-facing exceptions, including local-language communication, offer delivery, or low-volume work, while maintaining the standard platform workflow wherever possible.
Identify recurring friction and bring evidence, volume, impact, and recommended solutions to the Platform Hiring Manager and PM Team.
Identify automation and AI use cases, adopt approved solutions, and track their impact on manual work, decision speed, and hiring delivery.
Build the foundations, documentation, processes, and stakeholder relationships that can support a future dedicated Courier hiring capability as the business scales.
Maintain accurate portfolio documentation, decisions, risks, and source-of-truth reporting.
Create clear, structured business documentation, including process documentation, recommendations, and stakeholder updates that enable effective alignment.
Use a process improvement mindset to identify root causes, simplify ways of working, and continuously improve the hiring operating model (experience with Lean Six Sigma principles would be a bonus but not a must).
Use data analysis to identify trends, diagnose funnel and operational issues, and translate complex data into clear insights and compelling stories for business stakeholders.
We're excited about you because
You have 6+ years of experience in full-cycle recruiting, high-volume hiring, recruiting operations, or a consultative program/business partnership role.
You have 3+ years of experience managing and influencing senior stakeholders across functions and organizational levels.
You have experience translating complex or evolving demand into hiring plans and advising business leaders on hiring strategy.
You are comfortable operating in an environment where the operating model is still being established and requirements can change as the business develops.
You have experience using hiring data, funnel performance, and market insights to challenge assumptions and recommend action.
You demonstrate strong business judgment and can balance speed, quality, cost, candidate experience, and operational constraints.
You communicate clearly and proactively, particularly when surfacing risks, trade-offs, and recommendations to senior stakeholders.
You can build effective cross-functional partnerships across Operations, HR, Workforce Planning, Marketing, Employer Brand, and Learning and Development.
You have experience driving process improvements, automation, or scalable ways of working.
You're comfortable with dashboards, workflow automation, continuous improvement, and light program management (most relevant tools Greenhouse ATS and Fountain AI).
You are comfortable creating business facing documents and turning complex information, analysis, and recommendations into clear, concise materials for senior stakeholders.
You are comfortable working with data, performing analysis, and using data storytelling to communicate insights, trends, risks, and recommendations to different audiences.
How success is measured
Courier demand is validated, prioritized, and activated with complete and accurate information.
Hiring plans and pipeline requirements are aligned with business needs, market conditions, and agreed hiring dates.
Pipeline volume and conversion remain sufficient to support delivery commitments.
Business leaders have clear, timely visibility of hiring progress, risks, blockers, and required decisions.
Sourcing interventions are targeted, evidence-based, and effective.
Recurring operational friction is identified and converted into scalable improvements.
Manual work declines through documented improvements, automation, AI adoption, and effective platform usage.
The Courier hiring operating model becomes increasingly scalable, predictable, and ready to support future growth.
Processes are continuously improved using evidence, root cause analysis, and a structured approach to reducing waste, friction, and unnecessary complexity.
Key partnerships
Platform Hiring Manager; Platform Hiring Team Leads and Specialists; Courier business leaders; Workforce Planning; Marketing and Employer Brand; HR and Learning and Development; onboarding; Operations; sourcing partners; and low-volume recruiting teams.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: São Paulo, Brazil
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
About the Client
A major Brazilian financial institution specializing in investment banking, wealth management, and corporate lending. The customer develops secure digital banking platforms and financial solutions to serve a diverse global client base.
What You’ll Do
Administer, support, and optimize critical database environments, with a primary focus on SQL Server
Maintain database availability, performance, security, integrity, and resilience
Monitor database health, performance, capacity, and resource utilization
Perform performance tuning and optimize SQL queries, indexes, execution plans, and database structures
Conduct capacity planning and recommend improvements based on projected growth and business demand
Troubleshoot and resolve complex database, application, and infrastructure issues
Implement and manage backup, restore, replication, contingency, and recovery strategies
Support Disaster Recovery planning, testing, and execution
Participate in database migration and modernization projects, particularly within AWS environments
Support the evolution of database architectures, administration standards, and technical best practices
Collaborate with Development, Infrastructure, Cloud, Security, and Architecture teams
Support development teams with SQL query optimization and physical data modeling
Identify opportunities to automate recurring database-administration activities
Improve operational efficiency through automation, monitoring, and standardized procedures
Maintain technical documentation, operational procedures, and recovery runbooks
Participate in incident response and problem-management activities for critical environments
What You Bring
Middle-level experience in database administration
Strong hands-on expertise with Microsoft SQL Server
Experience supporting critical, large-scale, or mission-critical database environments
Experience working within banking or financial-services environments
Strong knowledge of high availability, database security, performance optimization, and Disaster Recovery
Experience working with cloud and hybrid environments, preferably AWS
Hands-on experience with backup, restore, replication, contingency, and environment-recovery processes
Strong SQL troubleshooting and performance-tuning skills
Experience optimizing queries, indexes, execution plans, and database structures
Understanding of capacity planning, monitoring, and database-health management
Knowledge of infrastructure, operating systems, storage, and networking
Experience supporting database migrations or modernization initiatives
Ability to diagnose and resolve complex technical issues
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
Analytical, proactive, collaborative, and solution-oriented mindset
Nice to have
Experience with Oracle, PostgreSQL, or MySQL
Knowledge of NoSQL databases
Experience with Python, PowerShell, or other automation and scripting technologies
Microsoft, AWS, or comparable technical certifications
Experience working with Infrastructure as Code or automated cloud-provisioning tools
Familiarity with Agile methodologies
English level
Advanced
Work Type: Hybrid
Location: São Paulo, Brazil
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
Location: LATAM
Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.
Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.
Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success.
[https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg]
We are looking for a Customer Support Specialist to support players using a global payments platform built for mobile games. This role focuses on resolving complex payment and account issues, ensuring a high standard of user communication, and maintaining the reliability of critical customer-facing workflows.
You will investigate issues that extend beyond standard support — validating payment flows, identifying root causes, and coordinating with Product, Engineering, and Payments teams to drive resolution. Your work will directly influence both user experience and the stability of our platform.
KEY RESPONSIBILITIES
User Support and Issue Resolution
- Provide timely and professional support to players regarding payments, accounts, and platform usage
- Investigate complex payment and account issues beyond automated support
- Validate payment status, identify root causes, and coordinate resolution with internal teams
- Distinguish between payment issues, product defects, and game-related inquiries
Ticket Management
- Manage incoming requests and ensure SLA compliance
- Maintain clear and consistent communication throughout the lifecycle of each case
- Prioritize and escalate issues with the appropriate context and supporting information
Monitoring and Continuous Improvement
- Identify recurring issues and report trends affecting product, payments, or user experience
- Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues
- Contribute to scaling support operations through process improvements and automation
REQUIRED QUALIFICATIONS
- Experience in customer support, technical support, user operations, or a similar customer-facing role
- Excellent written and spoken English with clear, professional communication skills
- Strong analytical and problem-solving skills with attention to detail and process discipline
- Ability to explain technical or operational issues in a simple, user-friendly way
- Ability to work in a shift-based or flexible schedule
PREFERRED QUALIFICATIONS
- Experience in gaming, mobile applications, or digital products
- Experience in payments, fintech, or banking operations
- Familiarity with customer support platforms such as Zendesk or Intercom
- Understanding of payment flows, transaction lifecycles, and common payment issues
WHY JOIN US
- World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players
- High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months
- Autonomy and ownership – we trust people to make decisions, take initiative, and drive results
- Modern tools and technology – use AI, automation, and modern tools as part of your everyday work
- Equity – participate in the company's growth and long-term success
Location: Asia
Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.
Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.
Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success.
[https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg]
We are looking for a Customer Support Specialist to support players using a global payments platform built for mobile games. This role focuses on resolving complex payment and account issues, ensuring a high standard of user communication, and maintaining the reliability of critical customer-facing workflows.
You will investigate issues that extend beyond standard support — validating payment flows, identifying root causes, and coordinating with Product, Engineering, and Payments teams to drive resolution. Your work will directly influence both user experience and the stability of our platform.
KEY RESPONSIBILITIES
User Support and Issue Resolution
- Provide timely and professional support to players regarding payments, accounts, and platform usage
- Investigate complex payment and account issues beyond automated support
- Validate payment status, identify root causes, and coordinate resolution with internal teams
- Distinguish between payment issues, product defects, and game-related inquiries
Ticket Management
- Manage incoming requests and ensure SLA compliance
- Maintain clear and consistent communication throughout the lifecycle of each case
- Prioritize and escalate issues with the appropriate context and supporting information
Monitoring and Continuous Improvement
- Identify recurring issues and report trends affecting product, payments, or user experience
- Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues
- Contribute to scaling support operations through process improvements and automation
REQUIRED QUALIFICATIONS
- Experience in customer support, technical support, user operations, or a similar customer-facing role
- Excellent written and spoken English with clear, professional communication skills
- Strong analytical and problem-solving skills with attention to detail and process discipline
- Ability to explain technical or operational issues in a simple, user-friendly way
- Ability to work in a shift-based or flexible schedule
PREFERRED QUALIFICATIONS
- Experience in gaming, mobile applications, or digital products
- Experience in payments, fintech, or banking operations
- Familiarity with customer support platforms such as Zendesk or Intercom
- Understanding of payment flows, transaction lifecycles, and common payment issues
WHY JOIN US
- World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players
- High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months
- Autonomy and ownership – we trust people to make decisions, take initiative, and drive results
- Modern tools and technology – use AI, automation, and modern tools as part of your everyday work
- Equity – participate in the company's growth and long-term success
Location: Europe (+/- 3 hours)
Workplace: Remote
👋 A LITTLE ABOUT US
We’re building the best platform for authoring, publishing, and maintaining world-class docs. Close to 40,000 sign-ups per month, over 100k Monthly Active Users, used by 2M+ people and thousands of teams like Zoom, FedEx, Nvidia, Snyk, and Google. We’re profitable, backed by P9 Capital, Notion Capital, and Fly VC, and our amazing team is spread across 15 countries in North America, Europe, and Asia.
👩💻THE ROLE
We see Support at GitBook as a key function to strengthen customer trust. Every conversation is a chance to shape the product and make our support model more scalable. As a Technical Support Specialist, you’ll help technical teams document and share what they know with GitBook. You’ll answer product questions and troubleshoot issues with custom domains, integrations, APIs, SSO/SAML and bugs. You’ll use your knowledge of Git and DNS, and your ability to read logs across platforms to track down problems. You’ll keep first-response time, resolution time, and CSAT on track and share recurring feedback with Product and Engineering to improve GitBook. You'll turn what you learn into insight that shapes our roadmap, reduces friction and helps customers succeed long-term.
🫶YOU WILL BE VALUED FOR
- Technical foundations: You know Git, GitHub/GitLab, SAML SSO, DNS and web fundamentals such as caching and redirects.
- Developer fluency: You’re comfortable reviewing code, testing APIs and understanding OpenAPI specifications to support customers using our Integrations Platform.
- AI forward thinking: You’re familiar with AI and LLM tools (including MCP) and keep up with new developments. You bring ideas for automation, self-service and smarter workflows.
- Customer empathy and clear communication: You listen carefully and explain complex issues simply both in writing and conversation with a friendly tone.
- Prioritization under pressure: You keep a busy queue moving with quick thoughtful replies while investigating deeper issues. You know when to switch focus or escalate.
- Systems thinking: You don't just solve tickets. You ask why they happened and how to prevent the next hundred.
- Remote collaboration: You troubleshoot with teammates, share what you learn and know when to work async or jump on a call.
- Autonomy and adaptability: You take ownership, try things, ask for help when needed and learn as the product and team evolve.
- Market curiosity: You follow how technology, AI, documentation and developer tools are changing and where GitBook fits. You dig into customer problems and bring ideas back to the team to improve our product, processes and customer experience.
🙌 WHAT WILL YOU BE DOING
- Solving high-impact technical problems: Triage, troubleshoot and debug customer problems, knowing what needs urgent escalation and what belongs in a bug report or roadmap discussion. Document complex issues with reproduction steps and relevant logs and work with Engineering to resolve them.
- Supporting customers: Help customers through our Helpdesk, Slack or Teams with everything from Authenticated Access and SAML SSO to monorepos and redirects. Ask follow-up questions to understand what they’re trying to achieve, help them get more from GitBook and build relationships where they feel comfortable sharing honest feedback.
- Turning support into product insight: Spot recurring bugs, friction points and feature requests. Quantify their impact, suggest workarounds and bring clear, evidence-based recommendations to Product, Engineering and Design.
- Shaping how we work: Help our small team improve how we prioritize, triage and automate support. You’ll work with evolving processes rather than a fixed playbook, take initiative with limited guidance and speak up with ideas and concerns.
✨ WHAT'S NEXT?
Here's what our process will look like:
- A screening interview with our People Team - 30 minutes
- Interview with Support team member (technical interview) - 45 minutes
- Technical Exercise
- Meeting Hiring Manager + Support Team - 45-60 minutes
- Meeting our CEO - 30 minutes
- Offer
*This process is not set in stone, we might add steps to the process as we go along, like a work sample. We will make sure to keep you posted!
👥 Join GitBook at a pivotal time as we evolve our product and team. This is a chance to shape our product, craft, and culture https://www.gitbook.com/about#open-roles.
Location: Bengaluru, Karnataka, India, APAC
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Team
The Semantic Layer team owns the systems that turn dbt models into trusted, reusable business metrics. At the heart of this is
MetricFlow
— the open-source semantic engine that powers the dbt Semantic Layer. MetricFlow lets data teams define metrics once in code and consume them consistently across BI tools, notebooks, AI agents, and downstream applications.
This team is the steward of MetricFlow as an open-source project: shipping releases, reviewing community contributions, evolving the query compiler, and ensuring it integrates cleanly with the broader dbt ecosystem. You'll work at the intersection of language design, query compilation, and distributed data execution — solving problems that directly shape how thousands of organizations measure their business.
About the Role
We're hiring a Senior Software Engineer to join the Semantic Layer team in Bangalore. You'll be a core contributor to MetricFlow — designing features, optimizing query generation, hardening the open-source codebase, and partnering with the community of contributors and adopters around it. This is a high-ownership role: you'll write production code, drive technical decisions, and help shape the long-term architecture of one of the most important projects in the modern data stack.
What You'll Do
Design, build, and maintain core features of MetricFlow, including metric definitions, query compilation, dimensional modeling, and SQL generation across multiple data warehouses (Snowflake, BigQuery, Databricks, Redshift, and others).
Own MetricFlow as an open-source project — triage issues, review external pull requests, manage releases, and engage the community on GitHub and in Slack.
Collaborate with engineers across dbt Cloud, dbt Core, and the Semantic Layer service to ensure MetricFlow integrates seamlessly with the rest of the dbt ecosystem.
Improve performance, reliability, and observability of metric query execution at scale.
Partner with product, design, and developer-relations teammates to translate customer and community feedback into shipped improvements.
Write clear technical documentation, RFCs, and design docs that raise the bar for how the team thinks and ships.
Mentor other engineers through code review, pairing, and technical guidance.
Skills We're Looking For
Strong professional software engineering experience, with a strong track record of shipping production systems.
Deep proficiency in
Python
, including modern typing, testing practices, and packaging.
Strong SQL fundamentals and a working understanding of how analytical query engines and data warehouses execute queries.
Experience designing systems that involve parsing, compilation, or transformation — for example: query planners, DSL compilers, type systems, or rule-based engines.
Solid grasp of software design principles: clean APIs, modularity, testability, and backwards compatibility.
Excellent written and verbal communication — you can explain complex tradeoffs clearly to engineers, PMs, and external community members.
Experience collaborating in a distributed, asynchronous team environment.
Bonus Skills (Optional)
Prior experience contributing to or maintaining a popular open-source project.
Familiarity with dbt, MetricFlow, LookML, Cube, or other semantic-layer technologies.
Background in data warehousing internals, query optimization, or analytical SQL dialects.
Experience with CI/CD, GitHub Actions, and release engineering for Python libraries.
Exposure to building developer-facing APIs, SDKs, or CLIs.
Why Join Us
Impact at scale:
Your code will run inside the data platforms of tens of thousands of companies, including some of the world's largest enterprises.
Open-source ownership:
You'll be a public, named maintainer of a foundational project — your work is visible, reviewed, and used by the global data community.
A team that values craft:
We invest in design docs, code review, and durable engineering. We ship fast, but we don't ship sloppy.
Competitive compensation:
Market-leading salary, equity, comprehensive health insurance, generous time off, learning & wellness stipends, and home-office support.
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role Overview:
The Senior People Technology Analyst is responsible for leading the design, configuration, and continuous evolution of Workday Human Capital Management (HCM) capabilities as part of SIE’s global People Technology platform.
This role serves as a senior technical leader and functional expert within People Technology Services (PTS), with senior ownership within the Workday Core HCM domain. This role is responsible for system configuration, business process optimization, security administration, custom reporting, and end-user support. Works closely with HR leadership, Payroll, IT, and cross-functional teams to ensure data integrity, streamline employee lifecycle workflows, and maximize the value of the organization’s Workday platform.
The role is accountable for ensuring that core HCM solutions are scalable, precise, and aligned with global business requirements, while also contributing to broader Workday platform design and delivery. The role works closely with Human Resources stakeholders to translate policy, regulatory requirements, and business processes into scalable, system-driven solutions.
Operating within a globally consistent Agile delivery model, this role balances deep domain expertise with cross-platform contribution. The role partners with Product, Integration, Data, and Architecture stakeholders to deliver cohesive, end-to-end solutions and to establish sustainable configuration patterns across the platform.
This role is suited for individuals who combine deep expertise in Workday HCM with strong systems thinking, technical leadership, and the ability to influence design decisions across a global platform.
What you'll be doing:
Domain Ownership & Platform Leadership (Core HCM)
Serve as a senior functional and technical lead for the Workday Core HCM domain, leading complex configuration design, system enhancements, and ongoing platform evolution.
Lead the design and implementation of complex Core HCM solutions in partnership with Human Resources stakeholders, ensuring alignment with business requirements, global standards, regulatory requirements, and operational needs:
Configure and maintain core Workday HCM components, including supervisory organizations, job families, positions, location hierarchies, and worker profiles.
Design, build, and optimize Workday Business Processes (BPs) (e.g., Hire, Transfer, Promote, Terminate, Job Change) using condition rules and validation logic.
Manage domain and business process security policies, ensuring appropriate role-based access control and data privacy compliance.
Define and enforce configuration design patterns that ensure scalability, reusability, and maintainability
Serve as a key technical authority for Core HCM design decisions, guiding trade-offs between business requirements, system capabilities, and long-term platform sustainability.
Ensure alignment of HCM and core configurations with global policies, regulatory requirements, and downstream dependencies (e.g., payroll)
Solution Design & Delivery Leadership
Engage with Human Resources stakeholders to clarify requirements, challenge assumptions, and guide toward scalable, platform-aligned solutions
Lead end-to-end delivery of complex Workday HCM related initiatives, including design, build, testing, and deployment readiness
Translate complex business rules, policies, and regulatory requirements into structured, scalable system configurations
Provide technical leadership across workstreams, ensuring consistency and quality of solutions delivered by the team
Support and guide analysts in solution design and configuration, ensuring alignment with platform standards
Platform Engineering & Cross-Domain Contribution
Contribute to broader Workday platform design and configuration across additional domains (e.g., Absence & Leave, Compensation, Talent, Performance)
Collaborate with Integration and Data specialists to ensure end-to-end solution integrity
Participate in platform-level design discussions, influencing architecture, standards, and ways of working
Ensure solutions integrate effectively with upstream and downstream systems
Data, Reporting & Downstream Integrity
Design and oversee reporting solutions and calculated fields supporting core HCM and related processes
Ensure Workday HCM core data supports HR reporting, compliance, and downstream processes (e.g., payroll and analytics)
Ensure data accuracy, integrity, and consistency across Workday configurations and downstream consumers
Platform Reliability & Continuous Improvement
Ensure reliability and stability of business processes through proactive issue identification and root cause resolution
Identify systemic issues and drive structural improvements to platform design and configuration practices
Lead initiatives to simplify, standardize, and continuously improve Core HCM configurations, business processes, and data structures.
Contribute to evolving platform standards, governance models, and configuration frameworks
Governance, Compliance & Standards
Ensure adherence to global PTS design standards, governance practices, and engineering principles
Ensure core HCM configurations meet data privacy, security, and audit requirements
Contribute to documentation standards, testing practices, and release management processes
What we're looking for:
8+ years of experience with enterprise platforms, including significant hands-on experience with Workday
Demonstrated expertise in designing and implementing core HCM solutions, eligibility rules, calculated fields and business processes
Proven ability to own and lead complex configuration domains, including defining design patterns and standards
Strong understanding of core HCM related business processes across multiple regions and regulatory contexts
Demonstrated ability to translate complex business rules and policies into scalable, maintainable system configurations
Proven ability to troubleshoot and resolve complex configuration issues, including calculation logic and system behavior
Hands-on experience developing Workday reports and Workday Security configuration
Hands-on experience with mass data uploads using Enterprise Interface Builder (EIB) tools.
Experience working across multiple Workday domains and understanding cross-domain dependencies
Ability to guide and mentor other analysts in solution design and delivery
Preferred Qualifications:
Familiarity with payroll processes and downstream integrations
Exposure to integrations (e.g., EIB, Core Connectors) or inbound/outbound payroll feeds
Experience contributing to platform architecture, standards, or governance frameworks
Experience working in global, matrixed enterprise environments
Profile:
Deep expertise in Workday Core HCM, with the ability to lead complex solution and configuration design.
Strong systems thinker who understands cross-domain dependencies, downstream impacts, and the broader People Technology ecosystem.
Skilled at translating complex or ambiguous business requirements, policies, and regulations into scalable, sustainable system solutions.
Operates as a senior technical leader who guides others, influences design decisions, and remains hands-on when needed.
Trusted partner to Human Resources stakeholders, with strong consulting, communication, and problem-solving skills.
Demonstrates strong ownership, sound judgment, and a consistent focus on data integrity, platform reliability, and high-quality outcomes.
Comfortable working in a global, evolving environment, with the ability to influence beyond immediate responsibilities
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Limassol, Cyprus
Workplace: on-site
Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.
Job Responsibilities
Ensure hygiene and food-safety rules are followed throughout food production.
Monitor and records temperatures for refrigerators, freezers, cooking, cooling, and transport.
Check the cleanliness of staff, equipment, production areas, and delivery vehicles.
Ensure proper allergen control and prevention of cross-contamination.
Check expiry dates, labels, traceability, and correct food storage.
Prepare and files HACCP records and documents.
Monitor staff compliance with hygiene procedures and reports violations to management or the Executive Chef.
Receive ingredients and checks quantities, quality, temperatures, expiry dates, and package condition.
Record deliveries and organise dry storage, refrigerators, and freezers.
Apply FIFO (First In, First Out) and FEFO (First Expired, First Out).
Assist with purchasing orders.
Maintain food at the correct storage conditions and temperatures.
Issue ingredients to the kitchen according to production needs.
Conduct stock counts, tracks shortages, and reports ordering needs.
Control losses, expired goods, and waste.
Keep storage areas clean, safe, organised, and properly labelled.
Propose improvements to storage, labelling, FIFO/FEFO rotation, traceability, ordering, waste control and food-safety procedures.
You will thrive if you have…
2+ years of experience in food safety, receiving, quality control, or storekeeping in a commercial kitchen, hotel, catering company, or food production facility.
Hands-on experience maintaining HACCP documentation, temperature logs, and traceability records.
Experience dealing with food suppliers, delivery inspections, and inventory audits.
Proficiency in FIFO (First In, First Out) and FEFO (First Expired, First Out) rotation methods.
Knowledge of safe temperature zones for receiving, cooking, cooling, holding, and transporting food.
Basic computer skills
Ability to stand, walk, bend, lift, and carry heavy boxes/crates (up to 15–20 kg) during receiving.
Comfortable working in cold-storage environments (walk-in refrigerators and freezers) for stock checks and organization.
Meticulous approach to reviewing labels, expiry dates, temperature readouts, and package conditions.
Ability to enforce hygiene standards, reject sub-standard supplier deliveries, and report compliance violations directly to management or the Executive Chef.
Good working knowledge of English
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
EU-based employment contract.
Transparent performance reviews once a year and salary adjustments.
Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus.
21 days vacation leave & 10 days paid sick leave.
Mindfulness & well-being support, including psychological assistance with 50% coverage.
50% coverage of school and kindergarten fees for your children.
Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.
Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey.
A fully equipped office in Limassol, with everything you need for deep work and collaboration.
Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
Benefits are provided in accordance with the company's policies and eligibility criteria.
Recruitment process:
HR Interview
On-site Interview with the hiring team
seniorBrazil, Colombia
ОфисleadLondon
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