Location: Remote - United Kingdom
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as our next Digital Sales Representative
About the job
This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our nonprofit accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good.
Responsibilities
In this role, you’ll:
Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, public sector, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
Manage entire sales cycles and own a book of business with the goal of closing new revenue, protecting revenue and driving upsell and cross-sells while managing your assigned account list and addressing issues that may arise
Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to execute renewals, address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.
Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
Ability to balance competing priorities and manage multiple projects/deals at the same time.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
At least 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space, with a record of top performance.
Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems.
Demonstrated track record of managing business forecasts and financial models.
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
Analytical account development strategy based on using data to find opportunities and prove value.
Entrepreneurial mindset with appetite to define processes and build programs.
Record of delivering revenue and gross profit results
Deep personal interest in the social impact market and dedicating your career to making a positive difference.
Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple.
High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.
Strong process-orientation, focus on amplifying improvements in your own work by improving systems and processes across the team.
World-class organization, prioritization, and documentation skills.
Experience with social impact and public sector entities is a plus.
Location
This role will be remote, and based in the UK.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote - USA
Please note that all communications regarding this position will be sent exclusively from an email address ending in @planetscale.com Any correspondence relating to this role will only originate from this domain.
PlanetScale is growing rapidly and reinventing the database space. Our database platform offers developers the fastest and most reliable Postgres and Vitess/MySQL databases, enabling businesses to efficiently handle data and workloads of all sizes.
PlanetScale is backed with over $100M in venture financing from top-tier VCs including a16z, Kleiner Perkins, SignalFire, and Insight Venture Partners. And we serve some of the most innovative companies in the world such as Block, Anysphere (Cursor), MyFitnessPal, Etsy, Kick, and thousands more. Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher.
We're looking for a Brand Designer to help shape and evolve the visual identity of PlanetScale across all touchpoints. In this role, you'll be a key member of our Marketing team, translating complex technical concepts into compelling visual stories that resonate with developers and technical decision-makers. You'll craft everything from in-person event experiences to web graphics, merch designs, and creative website assets that make databases feel exciting.
What's the job to be done?
Visual Brand Development
Design web graphics including technical diagrams, illustrations, and interactive visual assets that simplify complex database concepts.
Create compelling visual systems for campaigns, product launches, and marketing initiatives.
Design for multiple formats and contexts: digital, print, experiential, and merchandise.
In-Person Experiences
Design booth graphics, signage, and environmental branding for conferences, meetups, and community events.
Collaborate with the events team to create memorable, on-brand experiences that stand out
Design merch that developers actually want to wear and use.
Create branded collateral including banners, posters, stickers, and promotional materials.
Website and Digital Assets
Design creative website components and landing pages.
Design data visualizations and technical diagrams that make complex information accessible.
Create social media graphics, blog post imagery, and other digital marketing assets.
Develop templates and design systems that enable the team to move quickly.
Brand Evolution
Collaborate with marketing leadership to evolve and expand the PlanetScale brand identity.
Explore new visual directions while maintaining brand coherence.
Document design decisions and maintain brand guidelines.
These attributes best describe you.
A strong portfolio demonstrating versatile design skills across digital, print, and experiential design.
Deep understanding of design fundamentals: typography, color, composition, and visual hierarchy.
You've figured out where AI actually helps in a design workflow and built process around it.
Comfortable working in both brand and production modes. You can think big picture and execute in the details.
Strong communication skills with the ability to both articulate design decisions and understand direction.
Self-directed and able to manage multiple projects with competing deadlines.
Collaborative spirit with the ability to incorporate feedback while maintaining creative vision.
What else will help you be successful.
Experience designing for technical or developer-focused brands.
Proficiency in Figma, Adobe Creative Suite, and other design tools.
Comfortable using AI to build a working first draft of a page rather than handing off a static mockup.
Understanding of design systems and component-based thinking.
Enthusiasm for learning about databases, infrastructure, and developer tools.
Why PlanetScale
We're redefining how high-growth companies manage data at scale—and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Brand Designer, you'll help shape how developers and engineering leaders perceive and interact with PlanetScale, translating the power of our platform into visual experiences that inspire and inform. PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest growing companies in America.
At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status.
If you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Total Compensation and Pay Transparency
An employee's total compensation consists of base salary + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.
Base salary range:
$170,000 - $220,000 USD
Location: Remote
Automattic
, the company behind
WordPress.com
,
Jetpack
,
WooCommerce
,
Tumblr
and more, is seeking a talented attorney to support our product, privacy, and regulatory work.
We’re looking for a versatile lawyer who gets things done with minimum friction, makes the complex seem simple, and can provide actionable advice to help business teams launch great products for our vibrant community of users. You’ll advise product, engineering, and marketing teams to launch new products that delight our users; untangle the complex web of global regulations that apply to Automattic’s business; and protect free expression and the open web.
Responsibilities:
Advise product, engineering, and trust & safety teams on implementation of a broad assortment of regulations and industry standards, with a focus on content safety, consumer protection, intellectual property, privacy, and data security. Familiarity with laws like DSA, the UK and Australian Online Safety Acts, EU AI Act, and worldwide age-assurance laws is a major plus.
Provide product counseling on a wide array of products relating to web hosting, site creation, content publication, ecommerce, social media, and more, using a business-forward approach that puts our customers at the center of your analysis.
Provide subject matter expertise on data protection and privacy laws, such as GDPR and CCPA, advise on consent frameworks for digital marketing and advertising, and build scalable processes for documenting compliance.
Track and prepare for upcoming regulations, and participate in industry groups around the globe, representing Automattic before regulators and advocating for Automattic’s interests before government agencies and officials.
Work with trust & safety teams to develop and oversee policies championing freedom of expression and user safety while complying with applicable laws.
Design processes and workflows that enable the legal team to effectively scale compliance in a manner that meets the increase in regulatory and privacy requirements.
Requirements:
JD from a US accredited law school with 5+ years of relevant experience (or an exception EU-based attorney)
Familiarity with the industries, concepts, and business models relevant to Automattic’s products (e.g., open source, user-generated content, web hosting, social media, ecommerce, and digital advertising) and the product, privacy, and regulatory requirements that apply to them.
Humble and eager teammate who is also able to function independently and work in an asynchronous environment, with a willingness and ability to stretch into new areas like litigation or IP if needed.
Be comfortable in the grey areas, and have the ability to provide recommendations and offer clear thinking even with imperfect information.
We are hiring at either the Counsel or Senior Counsel level, and we encourage candidates across both levels to apply. Title, compensation, and the scope of independent ownership over the matters described above will reflect the experience and qualifications a candidate brings to the role.
Compensation and Benefits
We are currently prioritizing candidates who reside in the United States or Europe.
Salary range: $180,000 - $300,000 USD.
Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
This isn’t your typical work-from-home job; we are a fully-remote company with an open vacation policy. Read more about our
compensation philosophy.
To see a full list of benefits by country, consult our
Benefits Page
. And check out these links to learn more about
How We Hire
and
What We Expect from Ourselves
.
#LI-DNI
About Automattic
Now in
our 20th year
, we’re the people behind
WordPress.com
,
WooCommerce
,
Beeper
,
Tumblr
,
Simplenote
,
Jetpack
,
Longreads
,
Day One
,
PocketCasts
, and more. We believe in making the web a better place.
We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.
We believe in Open Source
, and the vast majority of our work is available under the
GPL
. Automattic is a
Most Loved Company
, an Equal Opportunity employer, and
Disability Confident Committed
. (
Here’s what that might mean for you
.) If you need accommodations during the application or interview process, please
fill out this form
. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our
Employee Resource Groups
.
You can track your application status and more at
MyGreenhouse
.
To learn about how we handle your data, please review our
Job Applicant & Candidate Privacy Notice
and our
Privacy Policy
.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster
here
. Automattic participates in the
E-Verify program
in certain locations, as required by law
.
Location: San Francisco, California; United States (Remote)
Workplace: Remote
ABOUT THE ROLE
AI teams are assembling their stacks from a fast-moving set of best-in-class tools — model providers, agent SDKs, evaluation and observability platforms, cloud services. Temporal is the durable execution layer that ties those pieces together and makes them production-grade. That position is a strategic advantage, and it needs a dedicated owner.
As Staff Product Manager, AI Ecosystem, you own Temporal's integrations and partnerships product portfolio — the surfaces where Temporal meets the rest of the AI stack. You'll define how Temporal is better together with best-in-class tools (eg, from OpenAI, Google, AWS, Braintrust, and more), and how Temporal becomes the durable foundation developers reach for from prototype to production.
This is a role where shipping the integration code is just the beginning. You'll drive business leverage through the narrative, the reference architectures, the enablement, and the sustained momentum that make an integration matter to customers and to the field. You'll partner with Engineering, Product Marketing, Partnerships, Sales, Solutions Architecture, and DevRel to take products to market and drive real adoption.
Location: San Francisco Bay Area (strongly preferred); remote (US) considered with heavier travel
WHAT YOU'LL DO
- Own the integrations & partnerships product roadmap. Identify, prioritize, and sequence the integrations and partner experiences that make Temporal the execution layer of choice across the AI stack, and make the hard calls about what not to build.
- Stay in the market daily. Be in customer conversations constantly and track a fast-moving AI tooling landscape. Turn what you learn into a roadmap grounded in real, current user needs.
- Help define the "Temporal for AI" ecosystem story. Work with cross-functional partners to drive the positioning, reference architectures, and composable building blocks that help AI engineers see how Temporal fits their architecture — prescriptive enough to be useful, adaptable enough to fit their stack.
- Take products to market with GTM. Partner with internal GTM (Product Marketing, Sales, Solutions Architecture, DevRel) and with partner GTM orgs to launch integrations and drive adoption.
- Drive internal enablement. Make sure the field knows how to sell, deploy, and support every integration in the portfolio. Help build the demos, talk tracks, and reference materials at the right altitude.
- Define and track success. Set the KPIs that tell us whether the ecosystem strategy is working. Our priors is that early-stage ecosystem bets are measured by adoption and momentum, not immediate revenue.
WHAT YOU'LL BRING
- Staff-level product ownership. You take an ambiguous strategic question and turn it into a roadmap and shipped outcomes with minimal direction. 8+ years in product management or an equivalent track record.
- Deep AI fluency. You are hands-on with the AI tooling landscape (eg, agent frameworks and SDKs, model providers, eval and observability tools) and you have an opinionated, well-reasoned view of where it's going. If you're not touching this technology regularly, you'll fall behind, and this role can't afford that.
- Ecosystem, platform, or partnerships product experience. You've owned integrations, a developer platform, or partner-facing products, not just end-user features.
- GTM partnership instincts. You've worked hand-in-hand with Product Marketing, Sales, Solutions Architecture, and external partners to launch products and drive adoption, and you can enable a field organization to sell something new.
- Technical literacy. You reason fluently about AI systems, and can hold your own in a design conversation with Staff engineers. You don't need to write production code.
- Narrative-grade writing. You build stories. You can write the document that aligns an organization and changes what it invests in.
NICE TO HAVE
- Background in distributed systems, durable execution, or workflow orchestration
- Hands-on experience with Temporal or comparable systems
- Prior DevRel, field-facing, or technical-marketing-adjacent experience
- A track record of building reference architectures or developer enablement programs
WHY TEMPORAL
- You'll shape how the industry builds AI. Temporal's position underneath the AI stack is rare and strategically valuable. You'll own a meaningful part of it.
- Deeply involved in AI. We power many of the biggest names in the space, and partner with the companies defining it.
- Open source at the core, a strong engineering culture, and a developer-first mission.
- Well-funded with a strong growth trajectory.
- Competitive compensation, equity, and comprehensive benefits.
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
Location: India; France; United Kingdom; Germany; The Netherlands
Workplace: Remote
ABOUT THE MANAGED POSTGRES TEAM
The Managed Postgres team is building a high-performance, reliable PostgreSQL service within ClickHouse Cloud. We give developers a familiar PostgreSQL experience, remove operational burden, and connect transactional Postgres workloads with real-time analytics in ClickHouse. The team owns provisioning, high availability, backup and recovery, upgrades, observability, performance, security, and developer experience.
ABOUT THE ROLE
We are looking for an Engineering Manager to lead the team building and operating ClickHouse Managed Postgres. You will combine people leadership, technical direction, product thinking, and operational ownership while maintaining the reliability customers expect.
You will report directly to Kaushik Iska, who leads the Managed Postgres organization. You will partner closely with Product, Design, Infrastructure, Security, Support, and engineering teams across ClickHouse.
WHAT YOU WILL DO
- Lead, coach, and grow a high-performing team through clear expectations, feedback, development, and direct performance management.
- Own outcomes across provisioning, fleet management, failover, point-in-time recovery, upgrades, observability, performance, and security.
- Turn customer and business needs into a multi-quarter roadmap with incremental milestones.
- Guide architecture and help senior engineers make explicit, sound tradeoffs.
- Raise operational quality across SLOs, on-call, incidents, maintenance, and automation.
- Work directly with customers and turn recurring pain into product improvements.
- Align dependencies, surface risks early, and keep execution predictable across a distributed organization.
- Hire the right mix of PostgreSQL, systems, infrastructure, reliability, and product engineering talent while fostering ownership and clear technical debate.
WHAT YOU BRING
- 8+ years in software engineering, including 3+ years managing engineers in infrastructure, databases, or developer platforms.
- Experience building and operating a customer-facing stateful service with demanding availability, durability, security, and performance requirements.
- Working knowledge of PostgreSQL or managed relational databases, including replication, WAL, high availability, recovery, upgrades, observability, or performance diagnosis.
- Technical credibility to engage deeply in architecture and incidents without owning daily implementation.
- A record of hiring, coaching, developing, and retaining engineers, including senior ICs.
- Strong execution judgment across ambiguity, parallel workstreams, risk, and long-term system health.
- A customer mindset, strong Product partnership, clear communication, and distributed-team leadership.
NICE TO HAVE
- Managed PostgreSQL, relational database, or cloud control-plane leadership
- PostgreSQL internals, extensions, replication, storage, performance, or database reliability depth
- AWS, GCP, Azure, Kubernetes, infrastructure as code, or multi-region experience
- Experience taking infrastructure from early adoption through general availability
- Open-source, technical writing, speaking, startup, or founder experience
WHY THIS ROLE
- Shape a strategic product at the intersection of PostgreSQL and ClickHouse.
- Lead a technical team where correctness, performance, reliability, and developer experience all matter.
- Influence the product, roadmap, operating model, and customer outcomes.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new eligible team member who joins our company receives equity.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is looking for a Customer Experience (CX) Manager to lead a high-performing support team serving lawyers and professional services teams. Our customers hold their own work to a high standard of accuracy and timeliness, and expect the same from our support. How well your region runs is one of the biggest levers Harvey has on what customers actually experience when they need help. Reporting to the Head of CX, you'll drive operational excellence and accountability across Harvey's global support organization.
You'll balance strategic oversight with hands-on execution. This is a role for a leader who thrives in motion: proactive, decisive, and deeply motivated by achieving results through your team. You'll inherit a metric set and processes that need to be better, and we expect you to diagnose what's broken and fix it without being asked.
You'll also be one of five CX Managers across the globe, and that peer group is where our operating standard gets set. You're expected to trade what's working across regions and push for the changes you think we should make everywhere, shaping the culture and cadence of a growing support organization.
WHAT YOU'LL DO
- Run day-to-day support delivery for your region: queue and coverage, triage and handoff, and escalation judgment, measured by First Response Time, Resolution Time, QA, and cSAT. When a number moves, you find the root cause and fix it or scale it.
- Set individual performance expectations and stay close enough to the work to spot drift early. Coach against QA results in the moment, and move to a documented plan only when coaching hasn't landed.
- Own escalations end to end: triage and severity judgment, customer communication through to resolution, and bug reports Engineering can act on without a follow-up thread. Partner with Product, Engineering, and Go-to-Market to turn recurring escalations into fixes.
- Take part in the on-call rotation for customer-impacting incidents, owning the coordination of response and customer communication strategy while an incident is live.
- Drive adoption of the AI tools and systems we provide across triage, drafting, deflection, and QA, and pressure-test what CX Ops ships against real queue conditions.
- Track how your region performs against the other four, bring what's working to your peers, adopt what's working in theirs, and propose the practices you think should apply globally.
- Forecast coverage and staffing against volume, and flag gaps before they have impact.
- Hire, onboard, and develop team members to ensure readiness for future growth and evolving support needs.
WHAT YOU HAVE
- 8+ years in customer support or customer experience, including 4+ years managing teams in a high-volume environment serving enterprise customers.
- Comfortable operating at Harvey's pace, not a typical enterprise pace. This is consistently the hardest bar for otherwise-strong support managers to clear.
- A deep focus on the customer, and real satisfaction in solving the problems that make their work harder than it needs to be.
- You are genuinely invested in developing your team, and you know a high bar is part of that.
- You manage close to the work. You know what your team's tickets actually look like, not just what the dashboard says.
- A change you made to how a support team works that produced a step change, not an incremental gain. You saw the leverage point others in the seat missed.
- Ownership of a metric set (FRT, TTR, cSAT, QA, backlog, deflection): what drives each one, what to change when one slips, and the ability to build your own reporting. We use Zendesk, Salesforce, Omni, and Snowflake.
- You understand enterprise escalations, from severity judgment through the customer conversation, and can work one yourself: reproduce the issue, read error logs, and troubleshoot API, authentication, and AI output quality issues well enough to brief Engineering accurately.
- You can take a process improvement from idea to shipped yourself, and you know which ones to handover to someone on your team instead.
- Day-to-day proficiency using AI tools in a production support workflow, not experimentation, and a concrete point of view on how AI is changing what a support team should look like.
- Admin-level fluency with Zendesk or an equivalent platform: views, triggers, macros, and routing logic.
- Availability to participate in an on-call rotation outside scheduled working hours, including nights, weekends, and holidays, in accordance with the company’s on-call policy.
COMPENSATION
$144,000 - $216,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-CG1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco, CA | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Procurement Operations is the front door for buying at Anthropic. We sit inside Finance Operations and own the path from “I need to buy something” to a signed agreement, an accurate purchase order, and clean spend data at month-end.
We are hiring a Procurement Operations Business Partner to own that path for our research organizations and the special programs that spawn out of it. This portfolio behaves differently from the rest of the company in that it purchases goods and services from highly-specialized vendors and new programs regularly appear with real purchasing needs before any process exists for them. You will be the person who makes all of that feel simple to the researchers and program leads who depend on it, and reliable to the Finance stakeholders behind it. This is a high-volume role with an accounting core. You ensure every purchase in the portfolio is coded, dated, received, and accrued correctly, so research spend is right in the books every month. Expect a steady queue of requests, work orders, and change orders, and expect to be the person Accounting trusts on all of it.
We use Claude as part of our daily workflow and are looking for someone who wants to help define what an AI-native procurement operations function looks like, including how AI changes intake, document review, vendor coordination, and requester support.
Responsibilities
Own the purchasing path for R&D
Manage a high volume of purchase requests, work orders, and change orders each month across research teams and programs, keeping speed and accuracy high at the same time.
Serve as the primary procurement partner for Anthropic's research teams and special programs, guiding requesters from initial request to signed agreement and issued purchase order.
Review every purchase request in your portfolio for the things that matter downstream: the right vendor record and contracting entity, complete commercial documents, correct spend categorization and service dates, and the approvals the purchase actually needs.
Determine what each request requires before it can move, whether that is a statement of work, an order form, an amendment, a security or privacy review, or a third party risk assessment, and route it to the right reviewers the first time.
Launch and track contract review with Legal, keep it moving, and confirm the executed agreement supports the purchase order before it is issued.
Structure purchase orders so they match how the vendor bills (fixed fee, milestone, per-unit, or usage in arrears) and how Accounting needs to see the spend, with the right GL account, cost center, and service period on every line. Manage change orders, renewals, and closures over the life of each agreement.
Act as the dedicated operations partner for our research services vendor portfolio, where engagements are structured as master agreements with frequent work orders and scope changes, and where speed and documentation discipline both matter.
Handle the mechanics that come with hardware, equipment, and lab purchasing, including multi line quotes, lead times, shipping and receiving, and asset handoffs.
Financial completeness & accuracy
Code every purchase order correctly at creation, including GL account, spend category, cost center, and service period, and understand how each choice lands in the financials (expense vs. prepaid, capitalized equipment vs. operating spend).
Work the hard cases with Accounting: services that span periods, partially delivered milestones, per-unit work billed in arrears, credits and true-ups, and work orders amended mid-month.
Own the open purchase order book: receipts recorded against actual delivery, periodic reviews, stale line cleanup, coding corrections, and timely closures, so PO, receipt, and invoice agree.
Serve as the first line reviewer for month end accruals on your portfolio, gathering estimates from vendors and budget owners for variable spend and confirming or correcting proposed amounts so Accounting can close on time.
Partner with Accounts Payable to resolve invoice holds, PO mismatches, and receiving questions so vendors are paid on time and spend lands where it belongs.
Support audit and reporting requests that touch your portfolio, including commitment schedules and control evidence, with data you can stand behind.
Stand up new programs
Be the first procurement call when a new research program or initiative spins up. Scope what they will buy and how often, agree a right sized path with Legal, Security, and Finance, and have it working before volume arrives.
Run a regular pipeline check in with your highest velocity teams so upcoming purchases are visible early and nothing urgent arrives as a surprise.
Translate procurement, legal, security, and finance requirements into plain language for researchers and engineers, and carry their operating reality back to those teams so controls fit the work.
Be the front door
Be visible and responsive in your teams' Slack channels and office hours; answer routine purchasing questions quickly and escalate real blockers with context.
Apply purchasing policy consistently and explain the why, including approval thresholds, signature authority, and when an exception is and is not available.
Continuous improvement
Maintain the playbooks, intake guidance, and standard operating procedures for your portfolio so the path is repeatable and does not live in one person's head.
Identify manual steps, repeat questions, and failure points and fix them, including where Claude and workflow automation with AI can take work off requesters and the team.
Minimum qualifications
Proven track record of owning a high-volume purchasing portfolio end-to-end in procure-to-pay and intake platform.
Solid working knowledge of accrual accounting as it applies to purchasing: accruals and reversals, service period and cutoff, prepaid vs. expense, and GL and cost center coding. You can explain how a purchase order becomes an entry in the general ledger.
Experience supporting outsourced or managed service vendors at scale, where scope and volume move month to month and the contracts, purchase orders, and invoices have to keep up with each other.
Working knowledge of how contract review, security and privacy review, and financial controls fit together in a purchase, and the judgment to know when to push a request through and when to slow it down.
Preferred qualifications
5-7+ years of procurement operations, purchasing, or vendor operations, including time supporting a research, engineering, hardware, or outsourced services organization.
Experience as the embedded procurement partner for a hyper scaling data operations, ML, RL, and lab environments
Time at a hypergrowth technology company scaling procurement operations for outsourced or vendor delivered work.
Background in accounting, accounts payable, or a month-end close process, including experience with three-way match
Sourced human data, data labeling, annotation, or evaluation vendors (or comparable BPO and outsourced operations) with a point of view on where that market is heading
Direct experience with Zip, Workday Financials, and Ironclad.
Prior ownership of month end accrual review or open PO reconciliation for a large, variable spend portfolio
Experience designing tiered intake or approval frameworks that sped up low risk purchases without weakening controls.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$190,000
—
$230,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: United States
Workplace: remote
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Responsibilities
Team Leadership & Coaching: Manage and mentor a team of 7 marketing professionals. Provide clear guardrails and accountability to help them build data-driven consulting skills and lead high-level account strategy.
Strategic Planning & Scale: Own the annual strategy, budget, and quarterly initiatives for your team. Turn individual account successes into repeatable playbooks and scalable marketing frameworks that reverse book-of-business utilization declines and improve overall team performance.
Operational Strategy & AI Integration: Establish the team's operational strategy and governance model, driving scale and consistency by building out standardized tools, templates, and leveraging emerging technologies like AI to maximize impact and efficiency.
Data-Driven Intervention: Translate data and funnel metrics into clear, customer-facing stories. Proactively identify underperforming accounts and build targeted marketing turnaround plans for your team and Customer Success to implement.
Playbook Standardization: Create and maintain a library of scalable marketing playbooks categorized by industry (e.g., Retail, Tech, Healthcare), customer tenure, segment, and product configuration to reduce the team's operational load.
Performance Analysis: Regularly analyze and report on what is working to gain customer buy-in for communication programs, tying results directly to business impact and customer health outcomes.
Team Resilience & Well-being: Maintain sustainable workloads, protect the team's strategic thinking space, and manage day-to-day operational friction in alignment with our "Mind Yourself" value.
Qualifications
10+ years experience in B2B, B2B2C, or relationship-driven corporate marketing, with at least 5 years successfully managing and developing a team.
Digital health, or fast-growing technology company experience preferred
Proven track record of developing corporate marketing strategies that drive measurable user outcomes in high-stakes environments.
Exceptional ability to translate complex data and metrics into compelling strategic insights for both internal executives and external client benefits leaders.
Demonstrated success in customer-facing roles with a strong track record of persuading diverse customer stakeholders to adopt marketing recommendations.
Proven experience working cross-functionally to navigate complex initiatives, manage tight timelines, and handle client account escalations.
A self-starter who works well independently, managing teams and objectives proactively without hand-holding.
Deep empathy for customer needs, a background in healthcare or employee benefits (highly preferred), and a genuine passion for mental health.
Familiarity with JIRA, Salesforce, Tableau, Highspot, and/or Confluence is a plus.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
As a full-time Director, Engagement Strategy, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $150,000 to 206,000 a year. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
We can’t wait to meet you.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Austin, New York, San Francisco, Canada, Remote
About the Team
We manage an internal, multi-region PostgreSQL platform that enables engineers to rapidly build, deploy, and operate services. Our mission is to provide a highly available, stable, and self-service platform with clear operational visibility. As a Systems Engineer, you will collaborate with database engineers, developers, and infrastructure teams to evolve our database architecture and automation. You will be instrumental in scaling our PostgreSQL infrastructure and enhancing database reliability. If you are passionate about PostgreSQL, automation, reliability, and database tooling, let's connect!
Role Responsibilities
Build, deploy, and manage PostgreSQL database clusters in production environments.
Develop and maintain database tooling for automation, monitoring and performance tuning.
Implement high availability, backup and disaster recovery solutions.
Work closely with Infrastructure and Applications teams to integrate database tools.
Implement proactive solutions using observability tools to monitor database health.
Optimize database performance, indexing strategies, and query tuning.
Role Requirements (Must-Have Skills)
Must-Have Skills
Experience with building, scaling, and managing large-scale multi-tenant PostgreSQL database clusters, encompassing high availability failover, and disaster recovery strategies.
Experience with infrastructure-as-code (Terraform, Ansible or Salt) .
Experience in scripting languages (Python, Bash) for automation.
Experience building and maintaining database tooling for automation and monitoring.
Experience with containerization technologies like Docker and Kubernetes.
Experience optimizing database performance and query tuning.
Experience with alerting and monitoring tools such as Prometheus, Grafana, and Kibana.
Nice-to-Have Skills
Experience developing software in Go, Ruby or C/C++
Contributions to PostgreSQL or relevant open-source projects.
Expertise in database schema migrations and automation using tools like Flyway, Liquibase or goose.
Experience with connection pooling solutions such as PgBouncer, HAProxy.
Experience with non-relational data stores such as Distributed & time-series databases (ex. Cassandra, Timescale) and key-value stores (eg., Redis)
Compensation
Compensation may be adjusted depending on work location.
For Bay Area based hires: Estimated annual salary of $157,000 - $196,000
For New York based hires: Estimated annual salary of $150,000 - $187,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: San Francisco
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
The Content Marketing Manager will develop content that advances Harvey's brand and business goals across editorial, campaigns, and social. This person will turn company priorities, customer insights, and market opportunities into high-quality content, then work across teams to distribute it effectively and measure its impact. This is a role for a strong writer and editor who is equally comfortable shaping strategy and producing the work itself, and who can translate complex legal, technical, and product ideas into clear, compelling stories.
WHAT YOU'LL DO
- Contribute to Harvey's editorial strategy and help execute the content roadmap set by the Head of Content and Social Strategy.
- Write and edit content across formats, including website articles, guides, reports, thought leadership, social series, video scripts, and campaign copy.
- Turn complex legal, technical, and product ideas into clear, compelling stories for Harvey's audiences.
- Develop content-led campaigns in partnership with product marketing, demand generation, communications, social, and other teams.
- Create distribution strategies that extend the reach and value of each major content asset.
- Write planned social copy and captions connected to editorial content, campaigns, launches, and brand initiatives.
- Partner with the SEO lead to apply search insights to content planning, development, and optimization.
- Use audience and performance data to understand what is working and improve future content.
- Maintain a consistent, distinctive Harvey voice across channels and formats.
- Partner with Content Operations and Publishing to move work efficiently through production, review, and publication.
WHAT YOU HAVE
- 5+ years of experience in content marketing, editorial, or a closely related discipline, ideally in B2B technology, SaaS, or professional services.
- Exceptional writing and editing skills, with a portfolio that demonstrates range across long-form editorial, thought leadership, campaign copy, and social.
- A proven ability to translate complex or technical subject matter into clear, engaging narratives for sophisticated audiences.
- Experience contributing to an editorial strategy and delivering against a content roadmap, taking ownership of high-quality output end to end.
- Strong cross-functional collaboration skills, with a track record of partnering with product marketing, demand generation, communications, and social teams.
- Familiarity with SEO fundamentals and comfort using search insights to shape content.
- Fluency with content performance metrics and the judgment to turn data into better editorial decisions.
- A sharp eye for brand voice and the discipline to maintain it consistently across channels and formats.
COMPENSATION
$164,000 - $225,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LR1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: United States
Workplace: remote
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
The GTM Insights & Deal Strategy team plays a critical role in shaping and executing Lyra’s Employer Solutions strategy, and we’re looking for a Global Pricing Operations Senior Associate to join the team. This role will require a balance of analytical and operational skills to help guide the company on driving scalable growth. This individual will act as a strategic bridge between Product, Sales, Finance, and Clinical Ops, ensuring our pricing models are competitive, scalable, and aligned with our mission to transform mental health care. This position is ideal for an individual looking for a dynamic role at a fast-growth startup.
Responsibilities
Define Employer Solutions pricing strategy to optimize revenue growth, retention and profitability in partnership with Finance, Product, and GTM Leadership
Analyze market data and synthesize feedback from customers to understand value drivers and competitive positioning, adapting strategy to meet evolving market demands
Translate complex pricing models into simple, sellable structures, partnering with Product Marketing to lead internal enablement and external communication on pricing
Partner with operational teams to ensure pricing strategy is scalable, advising on quoting tools, deal desk parameters, and downstream operational processes
Serve as a core thought partner for Sales and Customer Success leadership, providing expert guidance on deal structuring for prospective and renewing employers
Effectively manage towards deadlines and set expectations on timelines with cross-functional stakeholders
Qualifications
Bachelor’s degree in economics, business, finance or other relevant/quantitative disciplines
5+ years of experience in finance, consulting, business operations, or financial planning & analysis, preferably within SaaS or Healthcare
Experience with forecasting, data analysis, and developing financial models to support business decisions, with advanced proficiency in Excel/Google Sheets
Exceptional communication skills with the ability to distill complex financial data into clear narratives for GTM leadership and external clients
Ability to tackle unstructured and undefined problems, taking ownership, and driving objectives to achieve the desired outcome
Experience navigating cross-functional priorities between Clinical, Product, Legal, Finance, and Sales teams
A proactive self-starter who can pivot quickly between high-level strategy and granular modeling
Excellent organizational and time management skills, including the ability to prioritize and balance multiple deliverables with competing timelines in a dynamic environment
Preferred Qualifications
Experience with Microsoft Excel and Google Suite
Salesforce experience is a plus
Experience with B2B or B2B2C products & solutions
Background in healthcare or benefits strategy
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
As a full-time Global Pricing Operations Senior Associate, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $95,000 to $131,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
* Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
* Lyra for Lyrians; coaching and therapy services
* Equity in the company through discretionary restricted stock units
* Competitive time off with pay policies including vacation, sick days, and company holidays
* Paid parental leave
* 401K with up to 3% matching
* Monthly tech allowance
* We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
We can’t wait to meet you.
Location: AZ_Mesa_HQ
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a dynamic, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Choose Courage Over Comfort, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow, both organically and through acquisition, to continue to be the undisputed market leader with a bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
The VP, International Portfolio owns the Automated Enforcement and Tolls and Violations portfolios cradle to grave across the international business, reporting to the SVP, Software Engineering. Cradle to grave ownership means full accountability for each portfolio's technology, delivery, support, and P&L, not delivery alone. Because customer relationships in this business often span more than one region, this role also owns the coordination model for any shared or overlapping regional coverage, ensuring accountability stays clear even when a single account touches multiple markets.
This is one of the most operationally demanding roles in the organization, requiring a leader who can run a coherent global business across regions that never share a full working day. You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy.
Essential Responsibilities
Global Portfolio & P&L Ownership
Cradle to Grave Accountability:
Own Automated Enforcement and Tolls and Violations end to end, including technology strategy, delivery, production support, and full profit and loss accountability for each portfolio.
Appointed Portfolio Leadership:
Ensure each portfolio has an appointed leader who is the true technical and commercial owner of their business, evaluating and developing those leaders directly and acting decisively when a leader is not performing at the level the role requires.
Cross Region Coordination:
Own the coordination model between APAC and European operations, ensuring accountability, support coverage, and commercial ownership stay unambiguous wherever the two regional organizations' work overlaps.
Support Ownership:
Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones.
Cross Region Leadership Across Time Zones
Global Operating Rhythm:
Design and run a deliberate operating cadence, including meeting timing, decision rights, and asynchronous communication norms, that lets APAC and European teams collaborate effectively despite little or no overlapping working hours.
Follow the Sun Coordination:
Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up.
Travel & Presence Strategy:
Maintain a deliberate in person presence strategy across both regions, recognizing that relationship building, culture setting, and complex negotiation in these markets often require being there rather than dialing in.
Local Market Enablement
Local Leader Fluency:
Ensure the appointed leader in each region has deep, current fluency in their own market's regulatory environment, customer expectations, and competitive landscape, rather than relying on this role as the sole source of market context.
Distinct Go to Market Models:
Allow each business to operate with the go to market and service model its market actually requires, resisting the temptation to force a single global template where local realities genuinely differ.
Regulatory & Compliance Awareness:
Maintain working knowledge of how government procurement, data privacy, and automated enforcement regulation differ across APAC markets, Europe, and the UK, sufficient to know where a single compliance approach will not transfer.
Enterprise Coherence & Partnership
Technology Alignment:
Draw on a hands on software development background and fluency in modern architecture patterns to partner credibly with the VP, Software Delivery and the Senior Enterprise Architect, ensuring the international portfolios' systems are engineered for high performance and high availability at the transaction volumes these businesses actually process, often millions of backend transactions per day, while still delivering a modern, responsive experience for front end users, and that technology and delivery standards stay consistent with the domestic organization even where go to market and support models diverge.
Cross VP Partnership:
Partner with the VP, Innovation and Emerging Technology and the VP, Software Delivery to ensure new capabilities and delivery standards developed domestically extend cleanly into the international portfolios where relevant.
Executive Reporting:
Report portfolio health, P&L performance, and regional risk clearly and regularly to the SVP, Software Engineering and executive stakeholders, translating operational complexity into a coherent business narrative.
We are looking for a leader who can run a genuinely global business, not just a domestic one with international customers:
Global Operating Leadership
A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection.
P&L Ownership
Real, demonstrated accountability for a business's financial performance, not only its technology or delivery outcomes.
Cross Cultural Fluency
Genuine comfort operating across different business cultures and regulatory environments, and the humility to let local leaders own the nuance of their own markets.
Portfolio Breadth
Comfort owning a full portfolio lifecycle, from technology strategy through production support, rather than a single slice of the value chain.
Qualifications
Experience:
12+ years in technology or product leadership roles, with at least 5 years owning an international or multi region business with direct profit and loss accountability.
Education:
A bachelor's degree in Business, Computer Science, Engineering, or equivalent experience is required; an MBA or equivalent is a plus given the P&L scope of this role.
Global Leadership:
Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected.
P&L Management:
Direct experience owning a business unit or portfolio's profit and loss, including pricing, cost management, and investment trade off decisions made with real financial accountability.
Regulatory Breadth:
Working knowledge of how government procurement, data privacy, and automated enforcement or tolling regulation vary across APAC, European, and UK markets.
Domain Knowledge:
Experience in automated enforcement, tolling, violations processing, or other government facing, transaction heavy technology businesses is strongly preferred.
Talent Development:
A track record of identifying, developing, and holding accountable strong local leaders, and the judgment to know when a portfolio's success depends on stepping back rather than directing from a distance.
Travel Readiness:
Willingness and ability to travel regularly and extensively across APAC and Europe, given the relationship and market dependent nature of this role.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: IN_Indianapolis_HQ
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a dynamic, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Choose Courage Over Comfort, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow, both organically and through acquisition, to continue to be the undisputed market leader with a bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
The VP, International Portfolio owns the Automated Enforcement and Tolls and Violations portfolios cradle to grave across the international business, reporting to the SVP, Software Engineering. Cradle to grave ownership means full accountability for each portfolio's technology, delivery, support, and P&L, not delivery alone. Because customer relationships in this business often span more than one region, this role also owns the coordination model for any shared or overlapping regional coverage, ensuring accountability stays clear even when a single account touches multiple markets.
This is one of the most operationally demanding roles in the organization, requiring a leader who can run a coherent global business across regions that never share a full working day. You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy.
Essential Responsibilities
Global Portfolio & P&L Ownership
Cradle to Grave Accountability:
Own Automated Enforcement and Tolls and Violations end to end, including technology strategy, delivery, production support, and full profit and loss accountability for each portfolio.
Appointed Portfolio Leadership:
Ensure each portfolio has an appointed leader who is the true technical and commercial owner of their business, evaluating and developing those leaders directly and acting decisively when a leader is not performing at the level the role requires.
Cross Region Coordination:
Own the coordination model between APAC and European operations, ensuring accountability, support coverage, and commercial ownership stay unambiguous wherever the two regional organizations' work overlaps.
Support Ownership:
Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones.
Cross Region Leadership Across Time Zones
Global Operating Rhythm:
Design and run a deliberate operating cadence, including meeting timing, decision rights, and asynchronous communication norms, that lets APAC and European teams collaborate effectively despite little or no overlapping working hours.
Follow the Sun Coordination:
Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up.
Travel & Presence Strategy:
Maintain a deliberate in person presence strategy across both regions, recognizing that relationship building, culture setting, and complex negotiation in these markets often require being there rather than dialing in.
Local Market Enablement
Local Leader Fluency:
Ensure the appointed leader in each region has deep, current fluency in their own market's regulatory environment, customer expectations, and competitive landscape, rather than relying on this role as the sole source of market context.
Distinct Go to Market Models:
Allow each business to operate with the go to market and service model its market actually requires, resisting the temptation to force a single global template where local realities genuinely differ.
Regulatory & Compliance Awareness:
Maintain working knowledge of how government procurement, data privacy, and automated enforcement regulation differ across APAC markets, Europe, and the UK, sufficient to know where a single compliance approach will not transfer.
Enterprise Coherence & Partnership
Technology Alignment:
Draw on a hands on software development background and fluency in modern architecture patterns to partner credibly with the VP, Software Delivery and the Senior Enterprise Architect, ensuring the international portfolios' systems are engineered for high performance and high availability at the transaction volumes these businesses actually process, often millions of backend transactions per day, while still delivering a modern, responsive experience for front end users, and that technology and delivery standards stay consistent with the domestic organization even where go to market and support models diverge.
Cross VP Partnership:
Partner with the VP, Innovation and Emerging Technology and the VP, Software Delivery to ensure new capabilities and delivery standards developed domestically extend cleanly into the international portfolios where relevant.
Executive Reporting:
Report portfolio health, P&L performance, and regional risk clearly and regularly to the SVP, Software Engineering and executive stakeholders, translating operational complexity into a coherent business narrative.
We are looking for a leader who can run a genuinely global business, not just a domestic one with international customers:
Global Operating Leadership
A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection.
P&L Ownership
Real, demonstrated accountability for a business's financial performance, not only its technology or delivery outcomes.
Cross Cultural Fluency
Genuine comfort operating across different business cultures and regulatory environments, and the humility to let local leaders own the nuance of their own markets.
Portfolio Breadth
Comfort owning a full portfolio lifecycle, from technology strategy through production support, rather than a single slice of the value chain.
Qualifications
Experience:
12+ years in technology or product leadership roles, with at least 5 years owning an international or multi region business with direct profit and loss accountability.
Education:
A bachelor's degree in Business, Computer Science, Engineering, or equivalent experience is required; an MBA or equivalent is a plus given the P&L scope of this role.
Global Leadership:
Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected.
P&L Management:
Direct experience owning a business unit or portfolio's profit and loss, including pricing, cost management, and investment trade off decisions made with real financial accountability.
Regulatory Breadth:
Working knowledge of how government procurement, data privacy, and automated enforcement or tolling regulation vary across APAC, European, and UK markets.
Domain Knowledge:
Experience in automated enforcement, tolling, violations processing, or other government facing, transaction heavy technology businesses is strongly preferred.
Talent Development:
A track record of identifying, developing, and holding accountable strong local leaders, and the judgment to know when a portfolio's success depends on stepping back rather than directing from a distance.
Travel Readiness:
Willingness and ability to travel regularly and extensively across APAC and Europe, given the relationship and market dependent nature of this role.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: New York_Remote
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a dynamic, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Choose Courage Over Comfort, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow, both organically and through acquisition, to continue to be the undisputed market leader with a bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
The VP, International Portfolio owns the Automated Enforcement and Tolls and Violations portfolios cradle to grave across the international business, reporting to the SVP, Software Engineering. Cradle to grave ownership means full accountability for each portfolio's technology, delivery, support, and P&L, not delivery alone. Because customer relationships in this business often span more than one region, this role also owns the coordination model for any shared or overlapping regional coverage, ensuring accountability stays clear even when a single account touches multiple markets.
This is one of the most operationally demanding roles in the organization, requiring a leader who can run a coherent global business across regions that never share a full working day. You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy.
Essential Responsibilities
Global Portfolio & P&L Ownership
Cradle to Grave Accountability:
Own Automated Enforcement and Tolls and Violations end to end, including technology strategy, delivery, production support, and full profit and loss accountability for each portfolio.
Appointed Portfolio Leadership:
Ensure each portfolio has an appointed leader who is the true technical and commercial owner of their business, evaluating and developing those leaders directly and acting decisively when a leader is not performing at the level the role requires.
Cross Region Coordination:
Own the coordination model between APAC and European operations, ensuring accountability, support coverage, and commercial ownership stay unambiguous wherever the two regional organizations' work overlaps.
Support Ownership:
Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones.
Cross Region Leadership Across Time Zones
Global Operating Rhythm:
Design and run a deliberate operating cadence, including meeting timing, decision rights, and asynchronous communication norms, that lets APAC and European teams collaborate effectively despite little or no overlapping working hours.
Follow the Sun Coordination:
Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up.
Travel & Presence Strategy:
Maintain a deliberate in person presence strategy across both regions, recognizing that relationship building, culture setting, and complex negotiation in these markets often require being there rather than dialing in.
Local Market Enablement
Local Leader Fluency:
Ensure the appointed leader in each region has deep, current fluency in their own market's regulatory environment, customer expectations, and competitive landscape, rather than relying on this role as the sole source of market context.
Distinct Go to Market Models:
Allow each business to operate with the go to market and service model its market actually requires, resisting the temptation to force a single global template where local realities genuinely differ.
Regulatory & Compliance Awareness:
Maintain working knowledge of how government procurement, data privacy, and automated enforcement regulation differ across APAC markets, Europe, and the UK, sufficient to know where a single compliance approach will not transfer.
Enterprise Coherence & Partnership
Technology Alignment:
Draw on a hands on software development background and fluency in modern architecture patterns to partner credibly with the VP, Software Delivery and the Senior Enterprise Architect, ensuring the international portfolios' systems are engineered for high performance and high availability at the transaction volumes these businesses actually process, often millions of backend transactions per day, while still delivering a modern, responsive experience for front end users, and that technology and delivery standards stay consistent with the domestic organization even where go to market and support models diverge.
Cross VP Partnership:
Partner with the VP, Innovation and Emerging Technology and the VP, Software Delivery to ensure new capabilities and delivery standards developed domestically extend cleanly into the international portfolios where relevant.
Executive Reporting:
Report portfolio health, P&L performance, and regional risk clearly and regularly to the SVP, Software Engineering and executive stakeholders, translating operational complexity into a coherent business narrative.
We are looking for a leader who can run a genuinely global business, not just a domestic one with international customers:
Global Operating Leadership
A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection.
P&L Ownership
Real, demonstrated accountability for a business's financial performance, not only its technology or delivery outcomes.
Cross Cultural Fluency
Genuine comfort operating across different business cultures and regulatory environments, and the humility to let local leaders own the nuance of their own markets.
Portfolio Breadth
Comfort owning a full portfolio lifecycle, from technology strategy through production support, rather than a single slice of the value chain.
Qualifications
Experience:
12+ years in technology or product leadership roles, with at least 5 years owning an international or multi region business with direct profit and loss accountability.
Education:
A bachelor's degree in Business, Computer Science, Engineering, or equivalent experience is required; an MBA or equivalent is a plus given the P&L scope of this role.
Global Leadership:
Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected.
P&L Management:
Direct experience owning a business unit or portfolio's profit and loss, including pricing, cost management, and investment trade off decisions made with real financial accountability.
Regulatory Breadth:
Working knowledge of how government procurement, data privacy, and automated enforcement or tolling regulation vary across APAC, European, and UK markets.
Domain Knowledge:
Experience in automated enforcement, tolling, violations processing, or other government facing, transaction heavy technology businesses is strongly preferred.
Talent Development:
A track record of identifying, developing, and holding accountable strong local leaders, and the judgment to know when a portfolio's success depends on stepping back rather than directing from a distance.
Travel Readiness:
Willingness and ability to travel regularly and extensively across APAC and Europe, given the relationship and market dependent nature of this role.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: New York City, New York
What you’ll be part of
Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.
The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.
Who we want
We are seeking exceptional Software Engineering Interns for our 10-week summer program in New York City. As a core member of our engineering team, you'll build and launch features that directly impact real people — helping our members find top doctors and manage medical claims with ease.
You'll work alongside a passionate, multidisciplinary team of engineers, designers, and product managers, taking ownership of meaningful problems in a fast-paced, agile environment. This is hands-on experience building the systems that power our mission: transforming the healthcare economy to deliver high-quality, affordable care for all.
Select interns will be offered full-time roles upon successful completion of the program.
What you will do
Use AI to build, optimize, and maintain software systems
Collaborate across disciplines to understand our domain and iterate on projects
Participate in code reviews, sharing your insights and learning from others
Engage in problem solving sessions with senior engineers and team leads where your unique perspective will be valued
Deliver a capstone project presentation to engineering leaders and business stakeholders, demonstrating your work and impact
What we're looking for
Currently pursuing a Bachelor's or Master's in Computer Science or related STEM field (expected graduation Fall 2027–Spring 2028)
Solid CS fundamentals with exposure to front-end (JavaScript, React) or back-end (Python, Node.js) technologies; familiarity with databases or cloud platforms (AWS, Docker) is a plus
Exposure to or interest in building with AI coding agents (we use Claude Code) is a plus
Strong problem-solver who enjoys breaking down challenges and finding elegant solutions
Self-starter who takes ownership of their work and is motivated by real-world impact
Clear communicator who can discuss technical ideas with both technical and non-technical audiences, and takes feedback well
Excited by fast-paced environments and eager to stretch their skills
A desire to do work that matters: and to be held to a high standard while doing it. You're energized by a mission with measurable outcomes, not just good intentions. You engage with AI tools as part of how you do your best work, and hold yourself accountable to outcomes that matter beyond your team’s metrics
What you’ll get here
You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.
At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose.
Technologies we use
Claude Code, Kubernetes, AWS, Airflow, dlt, dbt, Python, TypeScript, React, Go
Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.
Compensation
The weekly pay rate for this role is $2,400. In addition to base compensation, this role is eligible for a housing stipend.
Few roles offer this combination: work that is genuinely hard, a mission that is genuinely important, and a team that is genuinely invested in your success. If that’s what you’re looking for, we’d love to meet you.
Fraud and Security Notice:
Please be aware of recent job scam attempts. Our recruiters use
getgarner.com
and
garnerhealth.com
email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement
here
and to
candidateprotection@garnerhealth.com
.
Equal Employment Opportunity:
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at
talent@garnerhealth.com
.
Location: New York City, New York
What you’ll be part of
Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.
The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.
Who we want
This is a role for someone who wants to work on a hard problem, deliver real impact and be pushed to be the best version of themselves. As an Associate Software Engineer, you’ll be embedded in our Engineering organization.
Garner’s Engineering team tackles incredibly hard technical problems for a mission that truly matters. Our systems analyze billions of medical records to rank healthcare providers across the country. We expect our engineers to champion cutting-edge industry practices as we aggressively embrace AI in every facet of our operations and norms. We are seeking teammates who take pride in doing great work and stay curious about new techniques and technologies.
What you will do
Use AI to build, optimize, and maintain software systems
Collaborate across disciplines to understand our users and iterate on new ideas
Protect our users’ privacy and security through secure coding practices
Participate in code reviews, sharing your insights and learning from others
What we're looking for
Recent graduate (Spring 2026) or currently enrolled student (expected graduation of Fall 2026 or Spring 2027), with a Bachelor's or Master's in Computer Science or a related STEM field
Solid CS fundamentals with experience in front-end (JavaScript, React) or back-end (Python, Node.js) technologies
Experience with a database system such as PostgreSQL or ElasticSearch; familiarity with cloud platforms (AWS, Docker) is a plus
Exposure to building with AI coding agents (we use Claude Code) is a plus
A track record of shipping high-quality features through internships or personal projects
Strong technical writing, analytical, and communication skills
Excited to join a high-performing, mission-driven team that values urgency, accountability, and honest feedback
A desire to do work that matters: and to be held to a high standard while doing it. You're energized by a mission with measurable outcomes, not just good intentions. You engage with AI tools as part of how you do your best work, and hold yourself accountable to outcomes that matter beyond your team’s metrics
What you’ll get here
You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.
At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose.
Technologies we use
Claude Code, Kubernetes, AWS, Airflow, dlt, dbt, Python, TypeScript, React, Go
Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.
Compensation
The base pay for this role is $165,000. Individual compensation will depend on qualifications, skills, and applicable laws.
In addition to base compensation, this role is eligible to participate in our equity incentive plan and benefits package, including: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health, and more.
Few roles offer this combination: work that is genuinely hard, a mission that is genuinely important, and a team that is genuinely invested in your success. If that’s what you’re looking for, we’d love to meet you.
Fraud and Security Notice:
Please be aware of recent job scam attempts. Our recruiters use
getgarner.com
and
garnerhealth.com
email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement
here
and to
candidateprotection@garnerhealth.com
.
Equal Employment Opportunity:
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at
talent@garnerhealth.com
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Location: Canada / US / Europe
Workplace: Remote
turbopuffer needs someone who can close deals with engineers. Our customers are technical teams already building in a fast market. Your job is help our customers win.
we’re open to two types of people:
- AE who actually understands what they’re selling
- technical person ready to carry a quota
what you’ll do:
- live in customer slack channels, helping to solve problems, drive deals forward
- close inbound deals
- manage POCs and work closely with solutions engineers
- answer questions honestly, say no when it’s not a fit
- navigate and improve internal systems
must have:
- technical – you can read API docs without crying
- systematic – you track your pipeline and follow through
- human – you don’t lie to customers
- urgent – you move fast because our customers do
- independent – you get things done without being explicitly told
- typist - you can write well and can explain complex ideas simply
- scientist - be open to experimentation and learn from your failures
nice to have:
- you’ve sold to developers before and know why they hate salespeople
- experience with databases, search, or infra software
- experience with GTM automation tools like Clay, n8n etc.
- comfort with python/javascript, linux, or cloud platforms
values we live by:
- overstep > understep
- correctness > simplicity > performance
- customer traces > first principles > hunches
- show > tell
Location: Remote
Workplace: remote
Included Health is looking for a Senior Recruiting Program Manager to lead a portfolio of recruiting programs and operational improvements. This role will focus on several key areas including internal mobility, talent brand, and process improvement. They will also manage the contingent workforce programs. Furthermore, the role will support change management for major recruiting initiatives, including the ATS transition.
This is a strategic program-owner role for someone who can bring structure to ambiguous problems, connect business goals to execution, and drive measurable outcomes across multiple teams. The successful candidate will be a trusted advisor to Talent Acquisition management and other partners. They will influence others without direct authority, help shift programs from planning to adoption, and will ensure continuous improvement.
Responsibilities
Recruiting Program Portfolio
Own recruiting programs from planning through execution, measurement, and iteration.
Build clear program plans, milestones, stakeholder maps, risks, decisions, communications, and success measures.
Lead the operational development of an internal mobility program.
Support talent-brand programs that strengthen Included Health’s employer brand proposition, diversify sources of hire, and improve the candidate experience.
Use data and stakeholder feedback to assess progress, identify risks, and recommend action.
Process Improvement
Identify friction across the recruiting lifecycle and design simpler, more consistent ways of working.
Improve processes through standardization, documentation, automation opportunities, and clear ownership.
Incorporate AI and technology into recruiting processes to automate manual work, improve efficiency, and scale operations.
Use data and feedback to evaluate whether process changes are improving efficiency, quality, and experience.
Build repeatable playbooks and operating practices that can scale across Talent Acquisition.
Change Management and Adoption
Lead change-management efforts for major recruiting initiatives, including the ATS transition.
Create strategies to get stakeholders involved. Prepare communications, training materials, enablement materials, and plans for adoption.
Partner with the technical systems owner to ensure recruiting teams are prepared for process and system changes.
Build feedback loops, identify resistance or readiness risks, and adjust the change approach as needed.
Measure adoption and reinforce new ways of working after launch.
Employer of Record and Contingent-Workforce Management
Create standard operating procedures for our contingent workforce partners, making sure they follow consistent practices.
Create clear expectations for contingent worker onboarding, performance, reporting, issue resolution, escalation, and offboarding.
Use data to evaluate partner performance, utilization, cost, quality, and responsiveness.
Partner with Talent Acquisition, HR, Finance, Legal, and business leaders to improve governance and decision-making.
Suggest useful ways to balance internal recruiting and external options. This includes vendors, agencies, contractors, and automation.
Cross-Functional Management
Serve as a strategic partner to Talent Acquisition leaders and a trusted advisor to recruiters, hiring managers, HR Operations, HR Systems, IT, Finance, Legal, Marketing, and vendors.
Facilitate working sessions and decision forums that progress complex work forward.
Influence without formal authority and create accountability across teams with different priorities.
Communicate clearly with executive, technical, operational, and frontline audiences.
Build alignment, surface risks early, and keep stakeholders focused on measurable outcomes.
Required Qualifications
7+ years of experience in recruiting operations, talent programs or a related field.
Demonstrated experience owning complex, cross-functional programs from strategy through execution, adoption, and measurement.
Experience leading change-management efforts for a major process, program, or technology transition.
Deep knowledge of recruiting processes, stakeholder needs, and the candidate, manager, and recruiter experience.
Demonstrated ability to operate in ambiguity, define direction, and make progress with incomplete information.
Proficient data fluency, including the ability to interpret metrics, identify trends, evaluate tradeoffs, and make evidence-based recommendations.
Experience managing recruiting vendors, agencies, contingent-workforce programs, or similar external partners.
Strong project and program-management skills, including planning, governance, risk management, prioritization, and executive communication.
Ability to influence and create accountability across teams without direct authority.
Exemplary written and verbal communication skills.
Strong judgment, organization, follow-through, and comfort balancing strategic priorities with operational detail.
Preferred Qualifications
Experience building or scaling internal mobility, employer-brand, talent-brand, early-career, or other talent programs.
Experience designing agency governance, vendor scorecards, contingent-workforce operating models, or workforce planning processes.
Experience supporting an ATS or other major recruiting-technology change
initiative
from the people, process, training, or adoption side.
Experience working in a high-growth, distributed, or matrixed organization.
Experience serving as a trusted advisor to senior Talent Acquisition or business leaders.
Success in This Role Looks Like
Recruiting programs have clear goals, ownership, milestones, stakeholder alignment, and measurable outcomes.
The ATS transition is supported by effective communications, readiness planning, stakeholder collaboration, and sustained adoption.
Programs for internal mobility, talent branding, agencies, and contingent workforces use functional and repeatable processes. These processes are made to work smoothly.
Process friction is reduced through clearer ownership, standardization, and continuous improvement.
Decisions and recommendations are grounded in relevant data, business context, and stakeholder insight.
Cross-functional partners understand their roles, make decisions proficiently, and are accountable for agreed outcomes.
Talent Acquisition is increasingly seen as a strategic partner and trusted advisor.
Physical/Cognitive Requirements
Prompt and regular attendance at assigned work location.
Ability to remain seated in a stationary position for prolonged periods.
Ability to work effectively in a fast-paced environment with changing priorities.
Ability to communicate and collaborate effectively using computers and other office-related equipment.
The duties and responsibilities in this job description are neither exclusive nor exhaustive and may be updated based on changing business needs. This job description is not intended to create a contract of employment.
The base salary range for this full-time position is $127,660 – $168,000 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).
For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
УдалённоRemote - USA; We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status
УдалённоseniorГеография найма не уточнена
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УдалённоSan Francisco, California; United States (Remote)
УдалённоseniorIndia; France; United Kingdom; Germany; The Netherlands
ГибридSan Francisco
San Francisco, CA | Seattle, WA
УдалённоUnited States
География найма не уточнена
leadSan Francisco
УдалённоseniorUnited States
You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy; Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones; Cross Region Leadership Across Time Zones; Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up; A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection; Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected
You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy; Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones; Cross Region Leadership Across Time Zones; Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up; A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection; Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected
You will set the strategy for how the organization leads across time zones, ensure every local leader has deep, current fluency in the specific regulatory and commercial realities of their own market, and hold each business accountable for its own P&L while keeping both portfolios coherent under a single technology and delivery strategy; Own the international support organization as part of the portfolio's full lifecycle accountability, ensuring support coverage spans global operations rather than a single region, and operates on a model that matches how the business actually runs across time zones; Cross Region Leadership Across Time Zones; Establish handoff practices for support, incident response, and delivery work that needs continuous coverage across regions, so critical issues do not stall waiting for a single time zone to wake up; A proven ability to lead effectively across regions and time zones with little or no overlapping working hours, without collapsing into either constant after hours availability or regional disconnection; Demonstrated success leading teams and businesses across multiple regions and time zones, including establishing an operating rhythm that keeps distant teams genuinely aligned rather than nominally connected