Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
As a Senior High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.
This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.
What will I be doing?
Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.
What skills do I need?
5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit.
Experience with business process mapping, requirements analysis, and solution design.
Strong technical acumen and passion for AI/agent-building (coding not required).
Ability to simplify and communicate complex problems clearly across audiences.
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Self-motivated, adaptable, and curious team player with a high level of self-efficacy.
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the Greater Chicago Area is $135,270 - $161,575. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Chicago, Illinois; NYC, Remote; San Francisco, California
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.
This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.
Responsibilities
Own the retention and health of a portfolio of high touch customers. Track leading indicators (Fin resolution rate, involvement, CSAT, adoption breadth, stakeholder engagement), flag risk early, and run mitigation plans to secure renewals in partnership with Account Management.
Drive measurable value realization by tying Fin’s performance to each customer’s business outcomes (cost savings, team capacity, customer experience), and make that ROI visible to executive sponsors at every stage of the relationship.
Build and prioritize an Automation Roadmap for each customer, balancing competing demands to deliver outcomes across your portfolio.
Develop trusted advisor relationships from the C-suite to individual contributors, and multi-thread accounts so success doesn’t depend on a single champion.
Lead requirements gathering and process mapping of customers’ standard operating procedures, and document them in clear, precise and actionable terms.
Partner with engineers to turn customer requirements into Fin solution designs, and guide customers on configuration best practices, knowledge strategy and prompt design.
Analyze Fin usage and performance data to find optimization opportunities, close resolution gaps and uncover expansion use cases.
Lead Success Plans, QBRs/EBRs and strategic planning sessions that align Fin’s roadmap with the customer’s goals.
Keep deep product knowledge of Fin’s fast-expanding capabilities and stay aware of where the AI-agent market is heading, so you can position Fin against alternatives.
Act as the Voice of the Customer internally, turning customer insights into product feedback and shaping our solutions strategy.
Mentor other CSMs and help shape the playbooks and best practices of a growing team.
What skills do I need?
8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
Experience with business process mapping, requirements analysis, and solution design.
Strong technical acumen and passion for AI/agent-building (coding not required).
Ability to simplify and communicate complex problems clearly across audiences.
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Self-motivated, adaptable, and curious team player with a high level of self-efficacy.
The OTE range for candidates within the New York or San Francisco Bay Area is $186,300 $207,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
The OTE range for candidates within the Greater Chicago Area is $167,670- $186,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Europe
Workplace: Remote
About Eneba
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
About You
We are looking for an experienced and adaptable Team Leader to lead one of our B2C Customer Support teams. This team will be working with all the exciting products and services available in our digital marketplace. The ideal candidate will be a strong people leader, capable of guiding a team to high performance, while being able contribute positively towards our operational workflows.
As the representative of your team in all CS management conversations, and a representative of our department in all XFN matters, your communication skills need to be top notch.
Responsibilities
- Guide and mentor customer support team members towards achieving operational goals.
- Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction.
- Ensure customer complaints are resolved in the most professional manner.
- Provide supervision and technical assistance to the customer service team to attain the highest levels of customer care and satisfaction.
- Collaborate with the planning department on staffing and hiring procedures.
- Perform employee reviews, appraisals, and participate in performance reviews.
- Collaborate with managers from other departments to discuss issues and process improvements.
- Ensure customers receive top-level service when interacting with support.
- Monitor business and process metrics, measuring and managing customer support effectiveness.
- Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience.
- Promote a culture of experimentation, feedback, and continuous improvement to adapt the support experience as products evolve.
Requirements
- Experience with setting clear deliverables and supporting the team in achieving them, resulting in improved Customer Success Metrics.
- Ability to inspire team members to look for continuous improvement by recognizing strengths and constantly unlocking growth opportunities.
- Track record of building engagement and managing hybrid or fully remote teams.
- Sense of urgency and appreciation for clear and timely communication with both teammates and cross-functional partners.
- Empathetic team player, with a process-oriented mindset.
- Great organizational and time-management skills.
- Self-efficacy to make decisions and perform with little or no supervision.
- Project management experience and ability to apply continuous improvement to customer service procedures and processes.
- Experience leading teams of 10+ people is a plus.
- Proven ability to lead teams through ambiguity and rapid change, with confidence in decision-making and communication.
- Strong understanding of tone of voice principles and customer communication strategies.
- Experience working with evolving or early-stage products, services, or startups is highly desirable.
What it’s like to work at Eneba
*Opportunity to join our Employee Stock Options program.
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
*Please attach CV's in English.
*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice https://www.eneba.com/candidate-privacy-notice
Location: Seychelles
Independent Non-Executive Director (Resident), Seychelles
About
OKX
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
Our Seychelles business has operated since 2017 and now sits within the licensing regime established by the Virtual Asset Service Providers Act of Seychelles 2024 (the VASP Act). We are seeking an Independent Non-Executive Director, resident in Seychelles, to join the board of our Seychelles entity to supplement its board of governance with an independent resident non-executive director.
About the Role
As an Independent Non-Executive Director and Resident Director of our Seychelles entity, you will bring independent challenge to strategy, risk and conduct, hold management to account on behalf of shareholders and stakeholders, and provide the resident board presence that the licence and the entity's governance arrangements require. The role exists to do three things at once: provide independent challenge; satisfy the Seychelles Financial Services Authority (the FSA) that the board of the Company meets its expectations on composition, competence and fitness and propriety under the VASP Act; and provide local substance in Seychelles.
The entity operates within the group's global governance, risk and compliance framework while remaining separately accountable to its own board and to its regulator. The Board comprises a mix of executive and independent non-executive directors. This is a genuinely resident role. The appointee must be physically present in Seychelles, attend board and management meetings in person, and be available to engage with the FSA and the entity's advisers in Seychelles.
A non-executive director carries the same general legal responsibilities to the entity as any other director, and must perform those duties faithfully, efficiently and diligently to a standard commensurate with the role and with their own knowledge, skills and experience.
What You’ll Be Doing
Independentally Challenge
Bring an external and independent perspective to strategy, risk and conduct, and hold management to account on behalf of shareholders and stakeholders.
Provide constructive challenge and strategic guidance, and offer specialist advice to the Board.
Scrutinise the performance of management and of individual executive directors against agreed goals, and monitor how that performance is reported.
Act in good faith, honestly and responsibly, and make decisions objectively in what you consider to be the interests of the entity.
Regulatory Standing & Local Substance
Satisfy the FSA that the board of the Company meets its expectations on composition, competence and fitness and propriety under the VASP Act.
Provide the physical, resident board presence in Seychelles that the licence and the entity's governance arrangements require.
Attend board and management meetings in person, and engage with the FSA and the entity's advisers in Seychelles as required.
Collective Board Responsibilities
Promote the long term sustainable success of the entity, generating value for shareholders and contributing to wider society.
Establish the entity's purpose, values and strategy, and satisfy the Board that its culture is aligned to them.
Provide effective, prudent and ethical oversight, act with integrity, lead by example and promote the desired culture.
Ensure the resources needed to meet the entity's objectives are in place, and measure performance against them.
Establish and lead within a framework of prudent and effective controls that allows risk to be assessed and managed.
Ensure effective engagement with shareholders and stakeholders.
Ensure workforce policies and practices are consistent with the entity's values.
Individual Director Responsibilities
Satisfy yourself on the integrity of the entity's financial information, its financial controls, and whether its risk management systems are robust and defensible.
Determine appropriate remuneration for executive directors, and play a leading part in appointing and, where necessary, removing them.
Contribute to the entity's succession planning.
Uphold the highest standards of integrity, and support the chairperson in setting the values, behaviours and culture of the boardroom and beyond.
Committee Service
Serve on one or more board committees where required. The relevant terms of reference will be provided on appointment.
What We Look for in You
Resident in Seychelles, and currently holding the right to reside and work there.
Able to satisfy the FSA's fitness and propriety assessment.
Board level or senior governance experience in a regulated financial services, banking, insurance, fiduciary or corporate services business.
Working knowledge of anti-money laundering and counter terrorist financing obligations, and of the Seychelles regulatory environment.
Financial literacy sufficient to interrogate financial statements, controls and risk reporting without support.
Demonstrable independence of mind, and the willingness to challenge management and record dissent.
Fluent in English, with excellent communication and stakeholder management abilities.
What Will Make You Stand Out
Experience of virtual assets, fintech, payments or capital markets.
Prior regulatory experience.
Experience chairing an audit, risk or compliance committee.
Experience of a group structure where much of the operating activity sits outside the licensed entity's jurisdiction, and of the oversight challenge that creates.
An established local network among Seychelles regulators, professional advisers and the financial services community.
Why Join
OKX
?
Play a pivotal role in the governance of a successful virtual asset business.
Bring independent oversight to a global crypto platform operating at scale across multiple jurisdictions.
Work alongside an experienced board and a global leadership team in a high-growth industry.
A defined, time-bounded commitment with genuine influence over strategy, risk and conduct.
Ready to Reshape Finance?
At OKX, we’re on a mission to make crypto accessible, secure, and transformative for the next billion users. Join us and help set the governance standard for virtual assets globally.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are coming together with a shared mission: helping organizations unlock the full value of their data. Together we're building the data infrastructure layer that moves, transforms, and adds context to data — from the moment it lands to the point where teams and AI systems depend on it.
As we bring our teams and technology together, we're building on the strengths of both companies while continuing to deliver the products our customers know and trust. It's a good time to join a company with the scale, talent, and technology to help more organizations put their data to work.
About the Role
Product Finance covers two things: how our products perform, and what they cost to build, run, and support. This role owns the cost and investment side, as the finance partner to the Product and Customer Support organizations.
You'll own the operating expense P&L for both organizations — headcount and hiring plans, vendor and program spend, annual planning, monthly close, and budget-vs-actuals — and work with those leaders on where to spend and what to trade off.
You'll also build our view of product investment at the portfolio level: what we spend behind each product line, what it returns, and what that means for how the roadmap gets funded. That includes bringing cost of revenue and unit economics into the picture, so we can talk about product margin rather than just product spend. This is how we'll decide where to invest and where to pull back.
You'll build our cost-to-serve view as well — support cost by account and segment, and the economics of deflection and AI-assisted support.
Expect close work with Product Managers, Support and Engineering leaders, Pricing, Corporate FP&A, and Accounting, and regular exposure to senior leadership as we scale toward public company readiness.
This is a full-time, hybrid position based in our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
What You'll Do
Serve as the finance business partner to Product and Customer Support leadership — own their budgets, partner on spend decisions, and flag risks, trade-offs, and reallocation opportunities early.
Own the annual operating plan for both organizations, including headcount and hiring plans, vendor and program spend, and quarterly reforecasts.
Own monthly close, accruals, and variance analysis — budget vs. actuals with clear driver explanations and forward-looking implications.
Build the portfolio view of product investment: what we spend behind each product line, what it returns, and what that implies for roadmap funding and resource allocation.
Bring cost of revenue and product unit economics into that view, working with the teams that own the underlying cost data.
Build cost-to-serve analytics — support cost by account and segment, and the economics of deflection and AI-assisted support.
Build business cases for new product investments and major roadmap decisions, including the economics of retiring or consolidating products, and provide Pricing with the unit economics behind packaging and monetization changes.
Co-own the Product Monthly and Quarterly Financial Reviews with the product top-line lead, so cost and performance are presented together.
Improve how this work gets done — better data models, less manual assembly, and AI applied to recurring analysis.
What We're Looking For
4+ years in FP&A, strategic finance, product finance, investment banking, or consulting, including ownership of a model or forecast that others relied on.
Experience owning an operating expense budget, or partnering with a non-finance organization on its spend.
Strong modeling skills across both driver-based revenue forecasts and operating expense and headcount models.
Working knowledge of software and subscription economics — ARR, NRR, ARPA, expansion, gross margin — ideally in a usage-based business.
Comfort working directly with large and complex datasets. SQL proficiency strongly preferred.
Ability to turn analysis into a clear recommendation and present it to Product, Support, and senior leadership.
Interest in how software gets built and what it costs to run.
Nice to Have
Product or Engineering finance partnership at a software, data infrastructure, or developer tools company.
Hands-on product margin, cost of revenue, or cost-to-serve analysis.
Experience supporting a Customer Support, Services, or other cost-to-serve organization.
Usage-based pricing, packaging, or monetization modeling.
Planning and BI tools (Pigment, Looker, Tableau, Sigma) and lightweight automation in Python or SQL.
Experience through a period of rapid scaling or IPO preparation.
#LI-JG1 #LI-Hybrid
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$126,220
—
$151,470 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Department
: Customer Success
Reports to
: Sr. Project Manager/Global Program Manager/PM Program Manager
WHO WE ARE
At Acclaro, we're more than a localization company. We're a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world’s languages and resonate deeply across cultures by blending human expertise with cutting-edge technology.
With over two decades of experience and our proprietary platform, we support some of the world’s most recognizable brands in expanding their global reach. Join us on our journey to be the model localization company of the next decade, one that’s loved by clients, colleagues, and communities alike.
YOUR NEXT ROLE
As a Project Coordinator, you’ll play an essential role in keeping our localization projects running smoothly. You’ll work closely with Project Managers to ensure every detail is handled with precision, while maintaining clear communication across teams and partners. This is an entry-level role with room to grow, and depending on your experience, you may even manage smaller projects independently.
WHAT YOU’LL DO
Support Project Managers with scheduling, documentation, and day-to-day coordination tasks
Maintain and update project databases and ensure accurate records across systems
Prepare and distribute clear instructions and reference materials for linguists
Triage and escalate questions from internal teams and external partners promptly
Track progress and proactively flag risks or delays to keep projects aligned
Collaborate across teams and time zones to ensure smooth communication between linguists, engineers, and vendors
Use TMS and project management tools to initiate and monitor translation requests
Depending on experience, manage basic localization projects independently
THIS ROLE IS FOR YOU IF YOU
Have 1+ years of experience coordinating projects in a fast-paced, global environment
Hold a bachelor's degree or equivalent professional or military experience
Communicate clearly and confidently in English (written and spoken)
Are highly organized, detail-oriented, and thrive under pressure
Enjoy working collaboratively across teams and time zones
Bring strong computer skills (Google Workspace, MS Office) and a proactive mindset
YOU’LL STAND OUT IF YOU
Have experience in the localization or translation industry
Know your way around TMS tools and Excel
Speak more than one language fluently
Bring ideas for process improvements and efficiency gains
WHY JOIN ACCLARO?
Global Team, Local Impact:
Collaborate with colleagues around the world while making meaningful contributions locally.
People-First Culture
: Work in a supportive, inclusive environment that values your voice and well-being.
Flexible Work Style:
Enjoy remote work, flexible PTO, and a healthy work-life balance.
Career Growth:
Access mentorship, development programs, and clear pathways for advancement.
Impactful Work:
Help top-tier brands succeed globally while promoting cultural understanding and connection.
Competitive Compensation & Benefits:
Market-leading pay, bonuses, and comprehensive medical and retirement plans.
Recognition & Support:
Be seen and celebrated through regular recognition programs and supportive leadership.
VALUES WE LIVE BY
Passion with a Purpose
– We’re energized by our work and why it matters.
Go the Extra Mile
– We strive for excellence and proactive value.
Honesty in Action
– We act with integrity, openness, and respect.
Own It, Do It
– We follow through, take accountability, and take pride in our outcomes.
INCLUSION & EQUAL OPPORTUNITY
- Acclaro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.
Location: Milan, Italy
Freedom24 is an international investment platform giving retail and institutional clients access to over 1 million financial instruments, including stocks, ETFs, bonds, and options, across 15 exchanges in the US, Europe, and Asia. The platform is operated by Freedom Finance Europe Ltd, a Cyprus-based broker regulated under MiFID II and a direct member of Euroclear.
Part of Freedom Holding Corp. (NASDAQ-listed), Freedom24 combines the reach of a global platform with local teams on the ground across Europe, including Germany, France, Austria, Italy, Spain, Poland, Greece, the Netherlands, and Bulgaria, supporting clients in their own language. Today, the platform serves a community of over 400,000 investors across Europe, and we're now looking to strengthen our presence in Italy.
Analysis of the Italian market to identify customer needs, growth opportunities and barriers preventing people from investing. The manager will collect local insights and translate them into actionable recommendations for product development, onboarding, positioning and promotion in Italy
Develop and manage affiliate marketing initiatives: onboard, coordinate, and scale publishers, rankings, financial websites, and investment media;
Optimize performance campaigns with a strong focus on ROI, deposits, and active clients;
Build the influencer marketing direction: identify, onboard, and manage influencers across relevant platforms;
Analyze marketing data, test hypotheses, and refine strategies to improve results;
Collaborate closely with internal teams and external partners/agencies;
Take strategic ownership of the Italian market and contribute to long-term growth plans
Requirements
Experience in brokerage, investment platforms, trading apps, or banks with affiliate programs,
or
experience in agencies working with financial clients,
or
experience in CPA/affiliate networks;
Proven track record in affiliate marketing and managing performance partners;
Ability to understand and work with financial content;
Experience coordinating partners or agencies (agency management is a plus);
Strong negotiation skills and experience with budget allocation;
Familiarity with influencer marketing or motivation to develop in this area;
Italian — fluent and English — fluent (both required);
Proactive, results-oriented, strong ownership mindset;
Ability to combine analytical skills (KPIs, ROI, performance metrics) with excellent communication and relationship-building abilities.
Benefits
Work from our office in Milan;
Paid vacation and public holidays in accordance with applicable legislation and the type of employment contract;
All necessary equipment for comfortable and effective work;
Career development opportunities within a fast-growing international financial group;
The company covers 50% of the annual cost of a health insurance plan selected by the employee (with any insurance provider).
Location: Germany
We’re
Avomind -
and we’re a recruiting firm. What makes us special? We connect high-achieving individuals with hyper-growth firms. I’m sure you don’t see that every day.
Our team is diverse and international (we come from all over the world — and we speak 16 languages), with teams in Germany, the UK, the Americas, and Indonesia.
Our core vision? To provide our candidates with the top opportunities they deserve — and to provide our clients with quality candidates, every time. Easy.
What are we looking for?
We’re looking to grow our
Talent Acquisition team
, and we can’t do it without you. This team is paramount to the success of Avomind, and you’ll be supporting right at the heart of everything we do here - and how our business will be shaped for the future.
Are you passionate, committed, and eager to learn about the recruitment process? Wonderful — then we’re good to go.
What will you be doing on a daily basis?
Actively contribute to both outbound and inbound recruitment strategies, working closely with management to explore new candidate opportunities.
Conduct direct outbound sourcing through various channels such as LinkedIn / Xing / GitHub / Google X-Ray, etc.
Conduct screening calls with candidates - really getting to know them and assessing their fit for our roles.
Manage interview logistics with candidates in tandem with our Project Managers and Client Managers.
Advise Project Managers and Client Managers on the candidate landscape and trends, to support a seamless service for our clients.
Take ownership of the candidate experience - build your reputation through an excellent candidate experience.
Work closely with some of the best in the business - we’re incredibly proud of our team, and we’re excited to have you onboard!
Requirements
Sounds good, right? We would LOVE to get to know you if:
You have a minimum of 2 years of full-cycle recruitment experience within an agency or sales-oriented environment.
You have experience working with LinkedIn Recruiter and internal ATS platforms.
You thrive in goal-oriented environments and want to achieve the best.
You have a growth mindset and are always looking for ways to improve.
You are team-oriented and committed.
You can work with ever-changing priorities in a very agile environment.
You’re fluent in English & German — any other languages would be an advantage.
Benefits
Career Booster:
Coaching & Development Program
Weekly Global Trainings
Fast-Track Career Progression (70% of our team were promoted in the last 12 months — you will be joining them, too!)
Learning from the top. We have flat hierarchies, so you’ll learn from the best that Avomind has to offer.
Modern Work:
Flexible working hours (we get it — life comes at you thick and fast sometimes, so we’re flexible).
Vacations:
25 vacation days + public holidays.
Each year with us = +1 holiday day (capped at 30 days).
Benefits
Salary range: €45,000–€55,000 per year, depending on relevant experience and scope of responsibility. Additionally, there is montly performance bonus on the top.
Location: France
We’re
Avomind -
and we’re a recruiting firm. What makes us special? We connect high-achieving individuals with hyper-growth firms. I’m sure you don’t see that every day.
Our team is diverse and international (we come from all over the world — and we speak 16 languages), with teams in Germany, the UK, the Americas, and Indonesia.
Our core vision? To provide our candidates with the top opportunities they deserve — and to provide our clients with quality candidates, every time. Easy.
What are we looking for?
We’re looking to grow our
Talent Acquisition team
, and we can’t do it without you. This team is paramount to the success of Avomind, and you’ll be supporting right at the heart of everything we do here - and how our business will be shaped for the future.
Are you passionate, committed, and eager to learn about the recruitment process? Wonderful — then we’re good to go.
What will you be doing on a daily basis?
Actively contribute to both outbound and inbound recruitment strategies, working closely with management to explore new candidate opportunities.
Conduct direct outbound sourcing through various channels such as LinkedIn / Xing / GitHub / Google X-Ray, etc.
Conduct screening calls with candidates - really getting to know them and assessing their fit for our roles.
Manage interview logistics with candidates in tandem with our Project Managers and Client Managers.
Advise Project Managers and Client Managers on the candidate landscape and trends, to support a seamless service for our clients.
Take ownership of the candidate experience - build your reputation through an excellent candidate experience.
Work closely with some of the best in the business - we’re incredibly proud of our team, and we’re excited to have you onboard!
Requirements
Sounds good, right? We would LOVE to get to know you if:
You have a minimum of 2 years of full-cycle recruitment experience within an agency or sales-oriented environment.
You have experience working with LinkedIn Recruiter and internal ATS platforms.
You thrive in goal-oriented environments and want to achieve the best.
You have a growth mindset and are always looking for ways to improve.
You are team-oriented and committed.
You can work with ever-changing priorities in a very agile environment.
You’re fluent in English & French — any other languages would be an advantage.
Benefits
Career Booster:
Coaching & Development Program
Weekly Global Trainings
Fast-Track Career Progression (70% of our team were promoted in the last 12 months — you will be joining them, too!)
Learning from the top. We have flat hierarchies, so you’ll learn from the best that Avomind has to offer.
Modern Work:
Flexible working hours (we get it — life comes at you thick and fast sometimes, so we’re flexible).
Vacations:
20 vacation days + public holidays.
Each year with us = +1 holiday day (capped at 30 days).
Type of Contract:
Freelance
Location:
100% remote
Location: Philippines
Are you interested in building an exciting IT career at Dev.Pro? Join our exclusive screening process to gain valuable career insights and access personalized feedback on your skill set.
As a company of professionals, Dev.Pro offers challenging and interesting projects with world-leading clients, a modern technology stack, and career opportunities for both technical and non-technical specialists.
🟩 What you’ll get by applying:
Personalized career growth plan tailored to your aspiration
Expert feedback to elevate your skills for lasting success
Priority consideration by Dev.Pro for suitable job openings within the company
Opportunity to work with top global corporations and participate in industry-shaping projects
Give us a chance to get to know you better so that when the right position becomes available, you’ll be the first one we reach out to!
✅ Is that you?
4+ years of PHP commercial development experience
Proficiency in database
A track record of success with developing modern APIs
Experience with clouds and deploying applications (AWS, GCP, Azure)
Upper-Intermediate English level
Effective communication and collaboration skills for proactive team and stakeholder interaction
Strong problem-solving and analytical abilities
Get started now:
1. Send us your CV in English.
2. Schedule a 15-30 minute call with Dev.Pro recruiters.
3. Participate in a 30-minute experience interview focused on testing your soft skills.
4. Get a 1-hour online evaluation of your technical skills by our technical experts.
In under 2 hours, you'll know where you stand in your career and be ready for action when Dev.Pro presents you with an exciting job offer!
🎾 About Dev.Pro
Dev.Pro is a US-based outsource company with an ambitious and creative mindset that has been delivering superior software products since 2011. Known for its strong human focus, Dev.Pro promotes a work environment that is fair, inclusive, open-minded, and friendly toward people of every race, religion, gender, cultural background, marital/parental status, etc. By joining Dev.Pro, you'll feel what it's like to grow with professionals who support your journey.
Interested? Find out more:
📋How we hire
💻 LinkedIn Page
📈 Our website
💻IG Page
By submitting application, I've read and agree to the Dev.Pro
Private Policy and Consent on Processing of Personal Data
. I agree to have my Personal Data being stored and processed by Dev.Pro.
Location: Philippines
Are you interested in building an exciting IT career at Dev.Pro? Join our exclusive screening process to gain valuable career insights and access personalized feedback on your skill set.
As a company of professionals, Dev.Pro offers challenging and interesting projects with world-leading clients, a modern technology stack, and career opportunities for both technical and non-technical specialists.
🟩 What you’ll get by applying:
Personalized career growth plan tailored to your aspirations
Expert feedback to elevate your skills for lasting success
Priority consideration by Dev.Pro for suitable job openings within the company
Opportunity to work with top global corporations and participate in industry-shaping projects
Give us a chance to get to know you better so that when the right position becomes available, you’ll be the first one we reach out to!
✅ Is that you?
4+ years of experience in test automation, including 1+ years of hands-on experience in C#
Proficiency in writing and maintaining automated UI tests using Playwright or Cypress
Practical experience testing REST APIs with Postman
Experience with performance and stress testing using K6 and JMeter
Experience automating test runs in CI/CD pipelines using Azure DevOps, Docker, and Kubernetes
Understanding of SDLC, STLC, OOP, QA methodologies, and testing best practices
Hands-on manual testing experience
Excellent teamwork and communication skills, including collaborating with international stakeholders
Proactive and self-managed mindset with the ability to take initiative and suggest improvements
Upper-Intermediate English level
Desirable:
Experience with end-to-end (E2E) testing
Familiarity with relational databases, specifically Oracle
Get started now:
1. Send us your CV in English.
2. Schedule a 15-30 minute call with Dev.Pro recruiters.
3. Participate in a 30-minute experience interview focused on testing your soft skills.
4. Get a 1-hour online evaluation of your technical skills by our technical experts.
In under 2 hours, you'll know where you stand in your career and be ready for action when Dev.Pro presents you with an exciting job offer!
🎾 About Dev.Pro
Dev.Pro is a US-based outsource company with an ambitious and creative mindset that has been delivering superior software products since 2011. Known for its strong human focus, Dev.Pro promotes a work environment that is fair, inclusive, open-minded, and friendly toward people of every race, religion, gender, cultural background, marital/parental status, etc. By joining Dev.Pro, you'll feel what it's like to grow with professionals who support your journey. Interested?
Interested? Find out more:
📋How we hire
💻 LinkedIn Page
📈 Our website
💻IG Page
By submitting application, I've read and agree to the Dev.Pro
Private Policy and Consent on Processing of Personal Data
. I agree to have my Personal Data being stored and processed by Dev.Pro.
Location: Mississauga
Workplace: hybrid
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
PointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team.
This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.
This is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.
To succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.
What your day-to-day will look like:
-Lead and guide the design and implementation of scalable distributed systems based on Java microservices
-Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS
-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
-Drive adoption of best practices in data governance, observability, and performance tuning for data workloads
-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work
What qualifications we’re looking for:
-Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming)
-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor
-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines
-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads
-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)
-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools
-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments
-Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark)
-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.
#LI-AJ1
#LI-remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-$174,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
Location: United States, San Diego, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Senior Manager, Fraud Operations, Investigations & Grey Markets
San Diego, CA or San Mateo, CA
Role Overview
As the Senior Manager, Fraud Operations, Investigations & Grey Markets, you will lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. You will drive operational excellence, develop investigative capabilities, and partner across Fraud Strategy, Data Science, Product, Commerce, Customer Experience, Legal, and Trust & Safety to identify emerging threats and implement scalable controls.
This role requires a strategic leader who can balance operational effectiveness, customer experience, and business growth while building high-performing teams and programs. You will oversee complex investigations, establish operational frameworks, and develop proactive strategies to combat fraud abuse, account compromise, reseller abuse, entitlement exploitation, and grey market activity.
What You’ll Be Doing
Lead and develop a global team responsible for fraud and abuse monitoring, investigations, and grey market enforcement across the PlayStation ecosystem.
Oversee fraud and abuse detection, monitoring, and investigative programs to identify and mitigate account compromise, payment fraud, entitlement abuse, reseller activity, and other emerging threats.
Own chargeback operations and dispute management strategies, partnering with Payments, Data Science, and external partners to optimize recovery rates, reduce fraud losses, and improve customer outcomes.
Drive PlayStation's grey market strategy by identifying unauthorized reseller activity, promotional abuse, and marketplace manipulation, while implementing effective mitigation and enforcement actions.
Partner with cross-functional teams to develop scalable fraud and abuse prevention strategies and operational controls.
Translate operational insights and investigative findings into policies, automation opportunities, and product enhancements that reduce risk while preserving customer experience.
Establish and manage operational KPIs, service levels, and quality standards to drive team performance, operational excellence, and measurable business impact.
Provide executive reporting on fraud trends, emerging risks, operational performance, and strategic initiatives.
Lead workforce planning, process improvement, and capability development to ensure the organization can effectively address evolving fraud threats at scale.
What We’re Looking For
12+ years of experience in fraud operations, investigations, trust & safety, chargeback operations, or a related field.
5+ years of people leadership experience.
Proven experience building and scaling fraud operations, investigations, chargeback management, and risk programs in a digital commerce, marketplace, fintech, gaming, or technology environment.
Deep understanding of fraud typologies, account security, payment fraud, chargeback and dispute management, digital commerce abuse, and grey market activity.
Demonstrated success leading cross-functional initiatives and influencing stakeholders across partner teams.
Strong analytical, operational, and strategic problem-solving skills, with the ability to translate data and insights into business outcomes.
Exceptional communication and executive presentation skills.
Bachelor's degree or equivalent experience in Business, Finance, Economics, Computer Science, or a related field.
Preferred Skills
Experience in gaming, digital entertainment, eCommerce, or subscription-based businesses.
Experience leading global teams and driving operational transformation through automation and technology.
Japanese language skills
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$165,400
—
$248,000 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
Anthropic's billing surface is growing fast. New products, new regions, and new channels all need to be metered, priced, invoiced, and reconciled, and the work to make that happen crosses billing engineering, GTM systems, finance, and support teams. Today much of it runs on escalations rather than programs.
We're hiring a Technical Program Manager to own the cross-functional programs in this space. You'll partner closely with billing engineering, GTM systems, finance and treasury, product, and support, and give leadership a single clear view of priorities, dependencies, and progress.
Responsibilities
Drive the cross-team programs that build billing platform foundations, from scoping and tradeoff decisions through delivery
Standardize how new commercial work enters billing: a framework driven intake, clear owners, and sequenced dependencies across billing teams and their stakeholders
Own the promotions program end to end: one repeatable path from proposal to configuration to reconciliation, for both self-serve and sales-led programs
Own commercialization and launch readiness for billing: no new product or SKU launches without pricing, metering, invoicing, and reporting in place
Own the change process for the charge pipeline
Run payments operations programs in partnership with finance and treasury, including currency and FX
You may be a good fit if you
Have 6+ years of technical program management experience, with a track record of owning cross-functional programs end to end
Can reason about metering, invoicing, and payment flows, and the data pipelines behind them
Have run launch readiness programs where a new product needed its commercial and billing path in place before it shipped
Can build trust with engineers, finance and treasury partners, GTM systems, product, and support teams, and translate between them
Are comfortable driving outcomes across teams that don't report to you
Would rather build a repeatable process than keep fixing the same problem by hand
Strong candidates may also have
Experience with promotions or credit programs or enterprise billing platforms
Familiarity with FX, treasury, month end close, or reconciliation
Background in payments operations, billing platform, or quote-to-cash product management
Familiarity with chargeback and refund operations
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$290,000
—
$365,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.
What will I be doing?
Lead technical discovery to identify and address our customers’ needs
Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
Conduct impactful, value-based solution reviews and in-depth technical sessions
Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
Build trust with customers by approaching challenges with empathy and curiosity
Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
Commit to customer success, ensuring lasting value and proactively addressing challenges
What skills do I need?
Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
Ability to solve problems independently while thriving in collaborative team environments
Proven time management skills in a dynamic team environment
Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
Familiarity with managing POCs, RFPs, and addressing complex security questions.
Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
Willing and able to travel occasionally
*Proof of eligibility to work in the United States is required.
The OTE salary range for candidates within the Greater Chicago Area is $208,170-$248,650 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
seniorChicago, Illinois
seniorChicago, Illinois; NYC, Remote; San Francisco, California
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Collaborate across teams and time zones to ensure smooth communication between linguists, engineers, and vendors; Enjoy working collaboratively across teams and time zones
Milan, Italy
УдалённоGermany; Manage interview logistics with candidates in tandem with our Project Managers and Client Managers
УдалённоFrance; Manage interview logistics with candidates in tandem with our Project Managers and Client Managers