Вакансии

Задачи: — Спроектировать и построить с нуля инфраструктуру данных и аналитическую функцию для нового продукта. — Настроить сквозную отчётность и масштабируемые BI-дашборды. — Преобразовывать данные в рекомендации для развития продукта. Требования: — Опыт проектирования архитектуры и инфраструктуры данных с нуля для нового продукта или платформы. — Навыки создания понятных BI-дашбордов и отчётов. — Знание продуктовых и бизнес-метрик iGaming/Gaming: LTV, CAC, Churn, Retention, Player Value, NGR/GGR. — Продвинутый уровень SQL, понимание DWH и процессов ETL/ELT. — Владение инструментами Looker, Tableau, Power BI или аналогичными. — Опыт работы от 4 лет в аналитике данных или продуктовой аналитике. — Опыт или готовность возглавить аналитическое направление. — Знание английского языка на уровне от B1, знание украинского будет преимуществом. Условия: — Удалённая работа. — Гибкий график. — Прямое взаимодействие с основателями. — Самостоятельность в выборе решений.

Location: Chicago Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey’s Legal Engineering Manager, Product Specialist lead and scale a high-performing team of Legal Engineer, Product Specialists responsible for driving customer adoption, expansion, renewal and long-term success across Harvey’s global customer base. This role sits at the center of Harvey’s post-sales motion, ensuring that customers realize meaningful value from Harvey’s platform and expand their usage over time. You will oversee a team of former practicing lawyers who serve as trusted advisors to customers, guiding them in integrating Harvey into their workflows. As a manager, you will be responsible for elevating team performance, shaping customer engagement strategy, and partnering cross-functionally with Customer Success, Sales, Product, and Engineering to drive retention, expansion, and product evolution. This is both a strategic and hands-on leadership role. You will directly engage with Harvey’s most important customers, coach your team through complex engagements, and build the systems, playbooks, and infrastructure needed to scale a world-class post-sales function. WHAT YOU'LL DO - Lead and develop a high-performing team: Recruit, mentor, and manage a team of Legal Engineer – Product Specialists, setting a high bar for customer engagement, legal credibility, and product expertise. Coach team members through complex customer situations, provide actionable feedback, and create clear paths for growth and performance excellence. - Drive customer adoption, retention, and expansion: Own the team’s impact on customer outcomes, including adoption, utilization, renewals, and expansion. Partner closely with Customer Success Managers and Account Executives to ensure coordinated account strategies that deepen engagement and demonstrate measurable value. - Oversee customer engagement strategy: Guide how the team engages with customers across implementation, onboarding and ongoing enablement. Ensure consistent, high-quality delivery of workshops, trainings, and hands-on agent building sessions that help legal professionals integrate Harvey deeply into their workflows across practice areas and geographies. - Act as a senior escalation point for key accounts: Directly engage with Harvey’s most strategic and complex customers, building relationships with partners, general counsel, and other senior legal stakeholders. Step into critical moments to unblock adoption challenges and reinforce Harvey’s value proposition. - Own team operations and performance management: Manage team capacity, account allocation, and coverage to ensure efficient support across the customer base. Establish clear performance metrics tied to adoption, engagement, and customer health. Drive accountability through data-informed decision making. - Build scalable processes and enablement: Design and refine playbooks, onboarding frameworks, training programs, and best practices that enable the team to operate consistently and effectively at scale. Partner with Legal Enablement and Product to continuously improve materials and approaches. - Partner cross-functionally to improve customer outcomes: Collaborate closely with Customer Success, Sales, Product, Engineering, and Applied Legal Research to align on customer needs and deliver cohesive solutions. Ensure insights from customer engagements are translated into actionable improvements across teams. - Influence product strategy and roadmap: Aggregate and synthesize feedback from your team and customers to inform product development. Advocate for features and workflows that address real-world legal use cases and improve usability, adoption, and impact. - Shape Harvey’s customer-facing narrative: Partner with Marketing and Enablement to develop high-quality content, use case materials, and thought leadership that reflect deep legal expertise and resonate with customers. Help define how Harvey communicates value in a post-sales context. WHAT YOU HAVE - JD or equivalent legal qualification. - 5+ years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a F500 or leading tech company, with significant client-facing experience. - 4+ years of direct people-management experience, with a demonstrated track record of building, leading, and developing high-performing teams - including hiring, performance management, and career development of direct reports. Experience managing legal professionals is preferred, but candidates with strong management track records leading non-legal teams will also be considered, provided they bring the legal background described above. - Strong executive presence, with experience building relationships with senior stakeholders such as law firm partners, general counsel, c-suite/senior innovation team members and legal operations leaders. - Deep understanding of legal workflows and the challenges faced by modern legal teams. - Demonstrated success in customer-facing roles (e.g., client advisory, customer success, legal tech, or innovation teams). - Ability to operate in a fast-paced, ambiguous environment and drive both strategic initiatives and day-to-day execution. - Strong interest in AI and its potential to transform the legal industry. - Experience working cross-functionally with Product and Engineering teams is a plus. COMPENSATION $315,000 - $385,000 USD OTE 75/25 Split DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-SZ1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Los Angeles Workplace: Hybrid About Cantina: Cantina Labs is a social AI company, developing a suite of advanced real-time models that push the boundaries of expression, personality, and realism. We bring characters to life, transforming how people tell stories, connect, and create. We build and power ecosystems. Cantina, our flagship social AI platform, is just the beginning. If you're excited about the potential AI has to shape human creativity and social interactions, join us in building the future! About the Role: We’re hiring a Head of Community Relations to build Cantina’s relationships with the AI filmmakers, character builders and creators shaping this medium. Their work will be central to how Cantina is introduced to the world and to how people discover and learn to use it afterward. You’ll build a program that gives creators good reasons to keep making work here: access to the team, useful tools, paid opportunities and recognition. You’ll also hire and lead the five-person team needed to run it. Three things are essential: - You love AI video. You have a current portfolio, understand the production workflow and can discuss the strengths and limits of the tools you use. - You already belong to this community. X is where this community gathers and where Cantina’s community work will be concentrated. You have an established presence in the AI video conversation on X and relationships with creators who trust you. You know whose work matters and can explain why. - You have built and scaled a creator program. You have managed budgets, incentives, payments and program rules, and led a program from dozens of participants to hundreds or thousands. You can show what the program produced and provide references from creators who took part. What else you bring: You have hired and managed people, organized creator events, run a Discord at scale, and handled contracts, payments and support. You follow through on commitments, communicate candidly when plans change and exercise sound judgment about paid promotion. Experience in a game-studio creator program, creator marketplace or revenue-sharing model is useful, as is another language spoken in a major AI video community. What you will lead: - Creator relationships. Help us build out the AI video and creator ecosystem around Cantina. Establish who are our Tier 1 creators and give them early access, credits and clear briefs while preserving their own voices. Establish a Creator Council and a direct working relationship with Product. The measure is simple: priority creators make their best work on Cantina, publish it first and in their own voices on X / YouTube, etc and keep doing so weekly. Earn that through the quality of the experience and the opportunities you deliver. - Community programs. X is the center of the program. Lead Cantina’s participation in the AI video conversation there: daily presence, substantive replies, surfacing creator work to the company account, regular Spaces and office hours, and the steady build of the company and executive accounts ahead of launch. Make Discord a useful home for support, learning and sharing work, with showcases and challenges that feed back onto X. Bring creators together at a launch gathering, meetups and relevant festivals. You should be comfortable hosting, appearing on camera and representing Cantina in person. - Creator incentives and opportunities. Design and run the Creator Fund, including payments based on eligible views after content review, a clear rate card, bonuses, credits, commissions and grants. Make recognition tangible through creator credit, spotlights and agreed distribution opportunities. You own the Fund and its budget, working with Growth on economics, Partnerships on talent agreements and Trust and Safety on review standards. Paid work must be disclosed, artificial engagement excluded, and payouts and promised opportunities delivered reliably. - Creator education. Build a useful library of tutorials and demonstrations with the education lead and commissioned creators. For meaningful releases, coordinate early creator access and aim to publish a demonstration and lesson within 24 hours. Show work that an ordinary user can reproduce in Cantina. Explain the process and disclose unusually involved workflows so viewers understand what the result requires. - Creator feedback. Bring Product a weekly, prioritized account of what creators need. Agree which improvements to pursue, explain decisions to the community and credit the people whose feedback shaped the work. Maintain a visible record of requests, decisions and delivery. The team and your partners: - You’ll recruit and lead a team covering X community relations; Discord and in-app community; creator education; creator-program operations; and program coordination. The team will handle daily relationships, education, reviews, payments and administration, with clear responsibilities and a shared calendar. - You’ll work closely with Social on publishing creator work and with Partnerships on talent and commercial relationships. Growth owns paid acquisition; Marketing owns brand, press and the company narrative; Trust and Safety sets policy. Your responsibility is to make the creator program work across those teams. What success looks like: We’ll agree your first-90-day milestones against your start date and the launch work already underway. The initial priorities are: - Community setup. Map the priority relationships, onboard the first forty creators, set up Discord and a reliable community calendar, convene the Council, and agree the incentive program’s rules and rate card. - Creator participation. Build toward one hundred onboarded creators, with launch goals of seventy publishing and thirty sharing a tutorial or completed piece. Establish the tutorial library, begin reviewed payouts and bring the first two community hires into the team. - Program growth. Work toward, weekly publishing by priority creators, a forty-lesson education library and the full team in place. Work with Product to deliver three agreed creator-requested improvements and credit the people whose feedback shaped them. Measure creator participation and retention, the quality and frequency of published work, creator posts on X mentioning Cantina each week, the share of launch-week attention coming from community accounts rather than company accounts, education output, Discord activity and referred registrations. Report program costs alongside results, including cost per creator-published piece and per referred registration. Compensation: The anticipated annual base salary range for this role is between $200,000-$250,000. When determining compensation, a number of factors will be considered, including skills, experience, job scope, location, and competitive compensation market data. Benefits: - Competitive salary and generous company equity - Medical, dental, and vision insurance – 99.99% of premiums covered by Cantina - 42 days of paid time off, including: - 15 PTO days - 10 sick days - 15 company holidays - 2 floating holidays - Generous parental leave & fertility support - 401(k) retirement savings plan - Lifestyle spending account – $500/month to use however you’d like - Complimentary lunch and snacks for in-office employees - One Medical membership, and more!

Location: Remote-US Workplace: Remote Phantom https://phantom.com is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets that never close, including perpetuals, prediction markets, tokenized assets, stablecoins and memes. Phantom users are able to discover the markets that matter and the cultural moments that shape them, building conviction through real-time data and the verified performance of top traders. With self-custody and access to open networks at its core, Phantom lets them control their financial moves in the same app they use to safely store or spend money worldwide. Phantom has reached #1 in Google Play's finance category and consistently ranks in the top 50 apps across all categories. Check out our Forbes Fintech 50 https://www.forbes.com/sites/ninabambysheva/2026/02/23/inside-phantoms-battle-plan-to-win-the-crypto-fueled-superapp-war/ and CNBC and Statista's World's Top Fintech Companies 2026 https://www.cnbc.com/worlds-top-fintech-companies-2026/! We are around 180 people, fully remote, backed by a $150M Series C investment from a16z, Sequoia Capital and Paradigm. ROLE DESCRIPTION Prediction markets are one of Phantom's top priorities, and the category is still wide open. The interfaces everyone uses today are not the end state. As a Senior Product Manager on the Predictions team, you'll shape what trading on real-world events should feel like, from five-minute crypto markets to live sports, politics, and culture. You'll start with something most prediction products spend years building: more than 20 million people who already hold and trade their money in Phantom, tokens, perps, and stablecoins in the same app. We're looking for someone with the creativity to use that, the judgment to decide what matters, and the drive to see it through without waiting to be asked. RESPONSIBILITIES - Define how Phantom wins in a competitive market. Build on our funded user base, crypto infrastructure, and existing trading products to make discovering, funding, and trading predictions simpler and more connected. - Own the prediction markets experience end to end, from discovery to payout. - Sweat the design details with our designers. Make trading simpler for someone placing a first prediction and more powerful for someone placing their fiftieth of the day. - Build a team that stays close to traders. Talk to them every week, read support tickets, and dogfood every build. Turn what you learn into roadmap decisions, and make these habits part of how the team works. - Make every trade trustworthy. Own trade execution, position and PnL accuracy, and clear market resolution, so traders can rely on every number on the screen. - Own market discovery and retention. Decide which markets we list and feature, how we surface live events, and how personalization, notifications, and social features give traders reasons to return. - Make the calls. Decide what to build, what to cut, and when something is ready to ship, often with incomplete information, and own the outcome. - Collaborate closely with engineering, design, data, marketing, legal, and our exchange and liquidity partners to ship in a regulated category. Set shared goals and report progress every week, including what isn't working. QUALIFICATIONS - 5+ years as a full-time Product Manager or founder, including a consumer product you owned end to end and grew through measurable improvements in adoption, retention, or revenue. - You trade yourself (prediction markets, perps, crypto, or something more exotic) and have strong opinions about which products do it well. Comfortable reasoning about order books, liquidity, pricing, and settlement. - Original product thinking, with a record of turning what you learned from users into something new that people adopted. - Strong design sensibility. You can point to work where you made something simpler without taking power away from the people who wanted it. - You stay close to users and use AI agents and data to test what you hear, investigate product performance, and measure whether your decisions worked. - You pick up problems without being asked and see them through. You know when to gather more evidence and when to make a call. - A close collaborator. You can lead engineering, design, legal, and marketing without formal authority, and you're technical enough to work through exchange, onchain, and data integrations in detail. - Bonus points if you have: - Worked at a prediction market, sportsbook, exchange, or brokerage. - Built something on crypto rails that could not have been built without them. - Built real-time, live-event, or high-frequency trading products. Why Work With Us Phantom's journey to becoming a global trading app began with making crypto easier to use. Today, we’re building on that foundation to help people discover the markets that matter, make informed financial moves, and safely store or spend their money worldwide. Joining Phantom means helping shape that next chapter: building products that bring the freedom of open markets to more people.   - Build for global impact: Create products used by tens of millions of people, making innovative financial markets more accessible to users around the world. - Make complexity feel simple: Solve meaningful challenges across design, engineering, and user experience to make discovering markets and managing money seamless. - Put users in control: Help build a future where people have greater freedom over their assets and financial decisions, with security and self-custody at the foundation. Benefits (only available to full-time employees) - Competitive salary and equity - Comprehensive insurance (medical/dental/vision): base plan 100% covered - Flexible hours and a long-standing, supportive remote environment - Unlimited vacation: Take time when you need it (and we really mean it!) - 401(k) retirement plan - Wellness stipend - Weekly meal stipend - Learning & Development stipend - Remote / WFH set-up stipend We strongly encourage candidates of all backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career. By submitting your resume and application materials, you acknowledge and agree that Phantom Technologies, Inc. ("Phantom") collects and processes your personal information (including application materials, interview records, and related data) to evaluate your candidacy. Phantom may use AI-powered tools and third-party service providers for transcription, note-taking, scheduling, and other administrative tasks. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.

Location: Boston, MA Workplace: OnSite At WHOOP, we’re on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Marketing Partnerships Lead - Elite Performance, based in Boston, to build and manage relationships with the world-class athletes, coaches, practitioners and sporting organizations who use WHOOP. This role is global in scope and plays a critical part in growing WHOOP’s presence, credibility and visibility across elite sport. Reporting to a Senior Lead based in Dublin, Ireland, the successful candidate will work from our Boston office four days per week and should be prepared to travel up to 30% of the time. RESPONSIBILITIES - Build and manage relationships with elite athletes, coaches, practitioners and sporting organizations to support the rollout and implementation of WHOOP within World Class sporting environments. - Deliver a white-glove partner experience, owning onboarding, product fulfillment, servicing and day-to-day relationship management. - Act as the primary customer-facing point of contact for elite organizations using WHOOP, capturing their feedback and representing their needs to Product, Engineering and Performance Science teams. - Identify and prioritize the athletes, teams and organizations that will grow WHOOP’s presence across priority sports, categories and markets. - Turn organic product adoption into earned visibility, working with PR, Social, Creative and Brand teams to develop athlete-led content and storytelling around key sporting and cultural moments. - Build a pipeline of relationships that can grow into future WHOOP partnerships, working closely with the wider Sports and Talent team. - Help shape and deliver new programs that extend WHOOP’s reach across sport. - Share ownership of the function’s budget, tracking spend and reporting on the impact it delivers. - Partner with Country Marketing teams to activate athletes and organizations across regional initiatives, and maintain an up-to-date calendar of key sporting moments. - Track and report on the health of the partner network, including active organizations, adoption and retention, earned media value and PR mentions. - Build the processes, trackers and playbooks that allow the function to scale. - Represent WHOOP professionally at competitions, team facilities, events and partner activations. QUALIFICATIONS - 4-6 years of experience in sports marketing, athlete relations, partnerships or account management at a global or consumer-facing brand, sporting organization or agency. - Direct experience working within or alongside elite sporting organizations, for example as a former athlete, a member of performance staff, or an account manager serving professional teams. - Strong understanding of the global and US professional, collegiate and Olympic sport landscape. - Excellent relationship-building skills, with the credibility to work confidently with athletes, coaches, performance staff, agents and senior stakeholders. - Ability to translate partner feedback into clear, actionable input for Product and Engineering teams. - Experience managing budgets and reporting on outcomes. - Excellent organizational, communication and project management skills, with the ability to manage multiple priorities simultaneously. - Comfortable working across time zones with a manager based in Dublin and stakeholders around the world. - Proactive, collaborative and solutions-oriented, with a willingness to take ownership and work independently in a fast-paced environment. - Willingness to travel up to 30% of the time, including internationally on occasion, and to support occasional weekend events. - Bachelor’s degree in Marketing, Communications, Business, Sports Science or a related field, or equivalent practical experience. - Strong commitment to embracing and leveraging AI tools in day-to-day work, ensuring AI-assisted output meets the same high standards as personal contributions. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The US base salary range for this full-time position is $100,000 - $150,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: San Francisco fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products. As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on. ABOUT THIS ROLE: We're looking for a Marketing Operations hire to build and scale the systems that power our marketing and revenue growth. You'll own lead management, scoring, lifecycle automation, campaign operations, and marketing attribution. This is a hands-on role for someone who can execute campaigns today while building scalable systems that make our marketing engine smarter and more efficient over time. In your first six months, you'll have built a reliable lead scoring and routing system, launched automated lifecycle nurtures, streamlined campaign operations, and established actionable reporting on marketing's contribution to pipeline and revenue. Ultimately, you'll help us build a marketing engine that becomes more effective and scalable as fal grows. WHAT YOU’LL DO - Lead Management & Scoring - Build lead scoring models using product usage, firmographics, engagement, and buying intent signals. - Own lead enrichment, segmentation, qualification, and routing in partnership with Sales and RevOps. - Identify high-intent prospects and accounts, surfacing actionable signals to Sales. Lifecycle Marketing & Automation - Build automated email nurtures across signup, activation, conversion, retention, and expansion. - Create behavior-triggered campaigns based on product activity and customer segments. - Continuously optimize workflows to improve engagement and conversion. - Support campaign operations across events, model launches, webinars, ABM and lifecycle. Campaign Operations & Attribution - Own campaign setup, tracking, and reporting in Salesforce and marketing automation platforms. - Manage event marketing operations, including list building, enrichment, lead uploads, and post-event follow-up. - Establish reliable attribution and reporting to measure marketing's impact on pipeline and revenue. Marketing Systems & Infrastructure - Build scalable workflows connecting CRM, product data, enrichment tools, and marketing platforms. - Automate manual processes and improve data quality across the marketing funnel. - Develop dashboards and reporting to track campaign performance, funnel conversion, and revenue impact. - Proactively identify operational bottlenecks and implement systems that scale with the business. QUALIFICATIONS/NICE-TO-HAVES - 3–6+ years of experience in marketing operations, revenue operations, or growth operations, ideally in B2B SaaS or developer tools. - Experience building lead scoring, lifecycle nurture programs, segmentation, and automated workflows. - Familiarity with enrichment and intent tools such as Clay, Apollo, Clearbit, or 6sense. - Strong analytical skills and experience with attribution, funnel reporting, and pipeline measurement. - A builder's mindset: comfortable creating systems from scratch, solving ambiguous problems, and moving quickly. - Experience in product-led growth (PLG), developer tools, or AI infrastructure. - Familiarity with SQL, APIs, webhooks, and workflow automation tools. - Experience building product-qualified lead (PQL) models using behavioral and usage data. WHAT WE OFFER AT FAL - Interesting and challenging work - A lot of learning and growth opportunities - We offer visa sponsorship and will help you relocate to San Francisco. - Health, dental, and vision insurance (US) - Regular team events and offsites COMPENSATION - $140,000 - $180,000 + equity + comprehensive benefits package   U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION: fal provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.

Location: Colorado - Colorado Springs About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions. Key Responsibilities Customer Experience & Front Office Operations Serve as the first point of contact for all customers, including prospects, residents, and vendors Create a welcoming office environment by greeting every visitor with professionalism and positivity Deliver exceptional customer service by identifying needs and providing timely, effective solutions Answer and manage all incoming calls, documenting detailed and accurate information in property management systems Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently Leasing Support & Sales Maintain up-to-date knowledge of apartment availability, pricing, and community features Support leasing efforts by answering prospect questions and assisting with the application and documentation process Conduct follow-up communication with prospective residents to support conversion and occupancy goals Prepare apartment homes for move-ins and assist with move-in and move-out processes Community Presentation & Operations Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times Assist with signage, directional materials, and overall tour experience setup Maintain knowledge of the local area to better assist prospects and residents Marketing & Resident Engagement Support community marketing efforts, including social media posting and outreach initiatives Assist in planning and executing resident events and engagement activities Contribute to building a strong community atmosphere that enhances resident satisfaction and retention What You Bring High school diploma or GED required 1+ years of in-person, customer facing experience required 1+ years of other customer service, administrative, sales, or hospitality experience required Multifamily property management experience is a plus Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences Customer-first mindset with a passion for delivering exceptional service Strong organizational skills and attention to detail Ability to multitask and perform in a fast-paced, customer-facing environment Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata) Flexibility to work extended hours, including arriving prior to office opening as needed Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Required to talk and hear Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms R equired to sit; climb or balance; and stoop, kneel, crouch or crawl Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Americas; EMEA Workplace: Remote RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile. We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue. We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading. THE ROLE RC Capital is RevenueCat's first move into financial services. Our first product, Early Payouts, gives developers access to App Store proceeds without waiting the usual 30 to 60 days for Apple and Google to pay them. As Sales & Operations Specialist, RC Capital, you will own the customer lifecycle end-to-end - from identifying and qualifying suitable prospects through screening, onboarding, activation, ongoing support, account operations, and portfolio health. You will combine commercial judgment, customer care, operational discipline, and risk awareness to help RC Capital acquire and serve more healthy customers. This is a hands-on individual-contributor role on a small founding team. You might move from a discovery call to an onboarding issue, a portfolio review, and a workflow improvement in the same day. You will work closely with Sales, Support, Product, Data, Finance, Legal, Marketing, and GTM Operations, and report to the VP of Strategy & Operations. You will also help build the playbook and systems future teammates inherit. WHAT YOU'LL OWN: - Sales and qualification. Manage a portfolio of inbound and targeted outbound opportunities. Run discovery, assess product and customer fit, coordinate screening, handle objections, maintain momentum, and guide suitable prospects to a clear decision. - Onboarding and activation. Lead approved customers from decision to activated. Ensure customers understand how to use Early Payouts successfully. - Customer support and portfolio operations. Serve as a reliable point of contact for customers, including questions, disputes, and operational issues. Coordinate with RevenueCat Support and specialist teams, and own follow-through through resolution. - Risk-aware execution. Apply documented customer, fraud, and risk policies consistently; investigate issues; document decisions; monitor emerging patterns; and make sound recommendations. Escalate exceptions and regulated or high-impact decisions to the appropriate risk, legal, finance, or leadership owner. - Lifecycle performance and insight. Maintain a reliable view of pipeline, onboarding, support demand, usage, and portfolio health. Turn data into recommendations on funnel quality, conversion, time to activation, drop-off, retention, customer experience, and risk indicators. Bring structured customer insight to Product to inform roadmaps. - Systems, automation, and playbooks. Improve CRM, support workflows, internal handoffs, reporting, documentation, and automation. Use AI thoughtfully to reduce manual work and response times without weakening controls or customer trust. Partner with Marketing, Operations, Data, and Product on durable implementations. - Customer and growth. Partner with Marketing on focused acquisition and lifecycle experiments. Support marketing efforts like campaign execution, competitive analysis, and content that drives demand. WHAT WE'RE LOOKING FOR - 4+ years in a high-ownership, customer-facing commercial or operations role spanning sales, account management, customer success, customer support, or customer operations. - A track record of moving opportunities through a commercial process and managing a meaningful volume of customer relationships with strong follow-through. - Experience in fintech, payments, lending, factoring, embedded finance, or another environment where customer growth and operational risk are closely connected. - 1-2 years of marketing or growth experience running campaigns or managing CRM-driven outreach. - Strong operational judgment: you clarify ownership, define next steps, document decisions, apply policy consistently, and recognize when an issue needs specialist review. - Analytical fluency across CRM, support, and analytics tools, with the ability to diagnose funnel or portfolio performance and recommend action. - Practical experience improving workflows with automation and AI, including judgment about where automation introduces unacceptable risk or a poor customer experience. - Excellent written and verbal communication: persuasive with prospects, clear during onboarding, calm in disputes, and concise with executives and cross-functional partners. - Comfort operating in ambiguity on a small, autonomous team and working hours that meaningfully overlap with US time zones. NICE TO HAVE - Direct experience with payment operations, underwriting, fraud and risk workflows, disputes, or compliance-adjacent processes. - Experience launching a new product, business line, or operating motion before the playbook was written. - Knowledge of mobile apps, developer products, subscriptions, or App Store economics. - Experience contributing to CRM or lifecycle campaigns, customer-facing content, or growth experiments. - Familiarity with tools such as Salesforce, Notion, Linear, Intercom or Zendesk, Slack, Zoom, and product analytics platforms. What success looks like In your first 30 days - Understand RC Capital's product, customers, unit economics, risk model, and role within RevenueCat. - Map the lifecycle from first signal through activation and live-account support. - Establish baseline reporting for pipeline quality, conversion, time to decision, time to activation, support demand, repeat usage, and portfolio health. - Shadow sales, onboarding, support, risk, and account reviews; then handle initial customer interactions with support. - Ship one concrete improvement to a workflow, report, playbook, or automation. By 90 days - Independently own a portfolio from qualification and screening through onboarding and ongoing operations, escalating genuine exceptions appropriately. - Give the team a reliable view of pipeline, onboarding, support, usage, and portfolio performance, with recommendations rather than reporting alone. - Run a consistent cadence for opportunity follow-up, onboarding, live-account reviews, and issue resolution. - Ship workflow or automation improvements that reduce manual work or customer wait time without weakening controls. - Support marketing efforts to deliver on targets. - Translate recurring customer and operational friction into structured recommendations for Product, Data, Finance, Legal, Support, or Marketing. By 6 to 12 months - Improve key lifecycle measures such as conversion, activation speed, utilization and retention. - Help grow a portfolio of healthy customers while keeping fraud, disputes, losses, and other agreed risk indicators within guardrails. - Maintain a commercial and customer-operations playbook another teammate can follow without relying on context held only in people's heads. - Help turn the early motion into a repeatable engine and identify which responsibilities should move to partner teams or future hires as volume grows. WHAT WE OFFER: - Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator - 10-year window to exercise vested equity options - A fully remote environment designed around autonomy and flexibility - 4-5 weeks of flexible time off annually - Paid desk at a co-working space - Workspace budget and continuous learning stipend INTERVIEWING AT REVENUECAT Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/, including tips to help you succeed. MORE ON HOW WE WORK: - How we think about hiring and team design: Building a Winning Team https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21 - The values that guide how we work: Our Values https://www.revenuecat.com/blog/values/ - How we work as a remote team: How We Work Remotely at RevenueCat https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/ - What to expect from our interview process: Interview Expectations https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21 - What to expect from comp and employment: Employment FAQ https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Staff Content Developer, you will help customers get more value from 1Password by creating content that supports product usage, adoption, retention, and expansion. You will join the Customer Content team and report to the Manager, Customer Content. This is a hands-on role that works across Product Marketing, Product, Customer Success, Customer Support, Lifecycle Marketing, Enablement, and other teams. You will bring strong content judgment, an understanding of customer needs, and a practical approach to improving how content is created, maintained, and optimized. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. What we're looking for: - 5+ years of experience in B2B SaaS content marketing, customer marketing, or a related field. - Ability to translate complex products, workflows, and technical concepts into clear, actionable content for technical audiences across programs, formats, and stages of the customer journey. - Strong organizational and project management skills, with the ability to manage competing priorities and changing requirements. - A self-directed, adaptable approach to work, with the judgment to make progress independently and the openness to incorporate feedback. - Experience with content management systems, analytics tools, collaboration platforms, or AI-assisted content workflows is helpful, but not required. - Strong editorial judgment and attention to accuracy, structure, accessibility, voice, and detail. - Experience managing content through its full lifecycle, including development reviews, repurposing, optimization, and retirement. - Experience using qualitative and quantitative inputs to evaluate content and guide improvements. - A history of creating practical processes, templates, or systems that improve the quality and efficiency of content work. What you can expect: - Develop customer-facing content from brief to final delivery, including research, outlining, drafting, editing, review coordination, and publishing. - Create content for lifecycle programs, enablement, multimedia, and other customer-facing channels. - Make complex product capabilities, workflows, and technical concepts clear, relevant, and actionable. - Adapt messaging, structure, tone, and format for different audiences, use cases, and stages of the customer journey. - Work with subject matter experts and cross-functional partners to gather information, resolve questions, and incorporate feedback. - Keep content accurate and useful as products, policies, customer needs, and program priorities change. - Create reusable templates, content modules, editorial guidance, and workflows that make production and maintenance more efficient. - Use customer feedback, support themes, search behavior, product usage signals, and performance data to recommend and make improvements. - Track and interpret content performance, then apply learnings to future work. - Manage multiple projects, timelines, reviews, and stakeholders while maintaining a high standard of quality. - Use AI and other tools responsibly to support research, drafting, production, maintenance, and optimization. - Share observations and recommendations that help the Customer Content team improve its plans and priorities. USA-based roles only: The annual base salary for this role is between $110,000 USD and $160,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $111,000 CAD and $161,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: New York City, New York Workplace: remote About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.       The Opportunity We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients. Key Responsibilities This role will be measured by GRR, NRR, and CSAT. Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value Identify expansion opportunities within existing accounts, driving upsell and cross-sell Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space What Success Looks Like Within the first 90 days: Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities Shadow QBRs and customer escalations to understand existing processes and customer expectations Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential Over two quarters, success includes: Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation Achieve a net revenue retention (NRR) target of 120%+ across managed accounts Drive measurable product adoption improvements across the portfolio, tracked via usage metrics Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team Develop at least 1–2 customer case studies or references from your book of business Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes Required Qualifications 8+ years experience in a customer success role at a SaaS company Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships Strong understanding of customer success principles and methodologies Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation Demonstrated ability to manage multiple projects and priorities simultaneously Analytical mindset with the ability to interpret data and trends to drive strategic recommendations Experience working cross-functionally with sales, product, and support teams Proficiency in CRM software and other relevant tools Located in the San Francisco Bay Area Alignment with Collectly's GTM Values: We are owners - we have humility and put the team first. We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally. We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact. We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm. Preferred Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite) Maintains high executive engagement and serves as a strategic advisor, not just a support contact Proactively identifies and develops internal champions Connects product value to measurable business outcomes. Drives renewals with minimal risk through proactive health monitoring Identifies expansion and upsell opportunities naturally within the relationship If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today! Why You'll Love It Here Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. Equity Opportunities: Share in our success with stock options - your hard work will drive our growth. Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. Student Loan Support: We help lighten the load with contributions toward your student loans. Compensation Range: $160,000 - $180,000 per year

Location: San Francisco, California Workplace: hybrid About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.       The Opportunity We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients. Key Responsibilities This role will be measured by GRR, NRR, and CSAT. Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value Identify expansion opportunities within existing accounts, driving upsell and cross-sell Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space What Success Looks Like Within the first 90 days: Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities Shadow QBRs and customer escalations to understand existing processes and customer expectations Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential Over two quarters, success includes: Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation Achieve a net revenue retention (NRR) target of 120%+ across managed accounts Drive measurable product adoption improvements across the portfolio, tracked via usage metrics Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team Develop at least 1–2 customer case studies or references from your book of business Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes Required Qualifications 8+ years experience in a customer success role at a SaaS company Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships Strong understanding of customer success principles and methodologies Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation Demonstrated ability to manage multiple projects and priorities simultaneously Analytical mindset with the ability to interpret data and trends to drive strategic recommendations Experience working cross-functionally with sales, product, and support teams Proficiency in CRM software and other relevant tools Located in the San Francisco Bay Area Alignment with Collectly's GTM Values: We are owners - we have humility and put the team first. We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally. We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact. We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm. Preferred Preferred 8+ total years of experience in a retention based client-facing role 3+ years working with or alongside Revenue Cycle Management (RCM) teams, billing departments, or healthcare finance stakeholders Experience in healthcare SaaS, health tech, or digital health companies Familiarity with RCM workflows — claims processing, denial management, coding, reimbursement cycles, prior authorization, etc. Understanding of key healthcare stakeholders: CFOs, Revenue Cycle Directors, Billing Managers, Practice Administrators Core Competencies Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite) Maintains high executive engagement and serves as a strategic advisor, not just a support contact Proactively identifies and develops internal champions Connects product value to measurable business outcomes. Drives renewals with minimal risk through proactive health monitoring Identifies expansion and upsell opportunities naturally within the relationship If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today! Why You'll Love It Here Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. Equity Opportunities: Share in our success with stock options - your hard work will drive our growth. Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. Student Loan Support: We help lighten the load with contributions toward your student loans. Compensation Range: $160,000 - $180,000 per year

Location: Amsterdam ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Defense Success Manager, you own what happens to our most strategic defense and sovereign accounts after the build: you make deployed AI stick in real workflows — often in restricted or disconnected environments — keep production commitments healthy, defend renewals, and source the expansion signals that Sales closes. Mistral's Solutions teams (Deployment Strategists and Forward Deployed Engineers) co-create high-value AI use cases with customers in these environments. Your job is to make those investments successful beyond delivery — adopting what has been built, operating it with confidence, demonstrating its impact, and scaling value across the institution. You will work with mission owners, program stakeholders, end users, security and IT teams, and across Mistral with Solutions, Product, Engineering and Support. This is not a high-volume, ticket-queue customer success role. Portfolios are small and deep — typically one or two flagship accounts plus a small number of adjacent programs. It calls for a strategic account mindset, the technical judgment to navigate complex and constrained deployment environments, and the energy to build the customer success function as Mistral grows. Travel to customer sites, including secure facilities, is a regular part of the job. You will join on one of two tracks (and can move between them): - Adoption track — embedded in flagship programs while Solutions is still delivering. You own the adoption and change-management motion around the build: user waves, enablement, champions, training programs, and the evidence that proves value is landing. - Operational track — you take accounts through a structured handover once Solutions completes delivery, and own the run phase end-to-end: operational health, value realization, renewals, and expansion signals. In both tracks you operate in close partnership with Solutions: they deliver and hand over; you own post-handover; they re-engage on expansion signals. Occasionally, account teams will also pull you into late-stage pre-sales — authoring the customer training and scale-up plan that gives a buyer confidence in the rollout. WHAT YOU WILL DO OWN THE CUSTOMER SUCCESS AND VALUE PLAN - Build a clear view of each account's objectives, stakeholders, deployed use cases, commitments and risks. Translate it into a shared success plan with owners, milestones and measurable outcomes. - Establish a practical operating cadence with customer sponsors, business owners, IT and delivery teams. Lead success reviews that make progress, risks, decisions and next steps clear. - Define a baseline and track the outcomes that matter for each use case: adoption and usage against entitled seats, customer satisfaction, operational health and business impact. Turn the evidence into a clear value narrative. MAKE DEPLOYMENT REALITIES PART OF THE SUCCESS PLAN - Understand how each customer's deployment model — on-premises, VPC or serverless — affects the products and use cases they can access, operate and scale. Validate the specifics with the technical teams rather than assuming feature parity or identical operating models. - Identify the practical implications of deployment choices: security and data requirements, access and integrations, release and upgrade cadence, available features, capacity, observability and support processes. Explain the trade-offs clearly to customer and Mistral stakeholders. - Translate those constraints into an actionable adoption plan: align enablement and release communications with the version the customer actually runs, account for security approvals and upgrade windows, and agree how to measure usage when telemetry is limited. - Spot risks early, qualify their impact on adoption, renewal or value, and coordinate the right Solutions, Product, Engineering or Support owners to resolve them. Set clear expectations without making unvalidated technical or roadmap commitments. DRIVE ADOPTION, AUTONOMY AND SUSTAINED VALUE - Help customer teams move from a delivered use case to regular, effective use. Identify the users, workflows and change-management needs that determine whether it sticks. - Coordinate onboarding, training, product updates and hands-on enablement with the right Mistral and customer teams. Develop customer champions and train-the-trainer motions so adoption scales beyond direct Mistral involvement. - Prepare the transition from delivery to run: clarify operational ownership, support and escalation paths, and the resources users need to succeed independently. - Monitor adoption and customer health, investigate where usage or value is falling short, and lead a coordinated plan to address the causes. DEFEND AND GROW THE COMMERCIAL RELATIONSHIP - Own the renewal motion for your accounts: know every renewal date, the auto vs non-auto renewal terms, and the risk story behind each one. Run the renewal play early — no surprises at renewal time. - Track and improve account NRR. Identify new use cases, teams and expansion opportunities, and share them with the account team grounded in demonstrated value. - Lead business reviews with the account team: value delivered, risks owned, decisions needed, roadmap asks. BRING THE CUSTOMER VOICE INTO MISTRAL - Gather and qualify feedback from users, technical teams and sponsors. Distinguish enablement needs from product gaps, deployment constraints and support issues, and route each to the right owner. - Track important requests and communicate progress and limitations back to the customer, while Product and Engineering retain ownership of product and technical decisions. BUILD THE COMPANY AS WELL AS THE ACCOUNT - Create the playbooks, success plans, handover practices and measurement approaches that are missing. Test them with customers, improve them, and make them reusable across accounts. - Bring structure to ambiguity: identify what needs to happen, make a plan, mobilize the right people and follow through — without waiting for a perfect process or detailed instructions. - Roughly a fifth of your time is protected, rotating build time for exactly this work; it is part of the job, not extra to it. WHAT WE'RE LOOKING FOR - 5+ years of experience owning outcomes for enterprise or institutional customers of technical products or deployed solutions — adoption and commercial outcomes (retention, renewal, expansion), not relationship management or activity reporting. - Strong technical fluency in secure enterprise deployment models. You can identify what a deployment type (on-premise, disconnected, air-gapped) means for available features, telemetry, upgrades and accreditation, and you validate specifics with technical teams instead of assuming parity. - Ability to engage credibly with architects, engineers, IT and security stakeholders, while translating technical trade-offs into clear implications for mission owners and executives. You know when to bring in a deeper technical expert. - Comfort operating under security, compliance and confidentiality constraints, including restricted or classified environments and strict information-handling rules. - Strong ownership and builder energy. You have created structure or improved a process in an ambiguous, fast-moving environment and are motivated to build a company, not wait for clear directions. - Excellent communication, stakeholder management and execution skills. You align teams without formal authority, surface risks early and drive decisions through to completion - Analytical and commercially minded: you can define meaningful success metrics with imperfect data, assess customer health, and are comfortable carrying renewal and NRR accountability. NICE TO HAVE - Experience serving defense, public sector or critical infrastructure customers, including sovereign or classified programs. - Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments. - Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation. - Familiarity with public procurement, framework agreements and multi-year option structures. SECURITY & COMPLIANCE CRITERIA - Eligibility: must hold citizenship in the target territory (France for now). - Clearable: must meet all local requirements for high-level security clearance (e.g. no criminal record, fulfillment of national service obligations). WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Amsterdam ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As an Enterprise Success Manager at Mistral, you own what happens to our most strategic enterprise accounts after the build: you make deployed AI stick in real workflows, keep production ARR healthy, defend renewals, and source the expansion signals Sales closes. Mistral's Solutions teams create high-value AI use cases with our customers. Your job is to make those investments successful beyond delivery — adopting what has been built, operating it with confidence, measuring its business impact, and scaling value across the organization. You will work with customer sponsors, business teams, IT and security stakeholders, and across Mistral with Solutions, Product, Engineering and Support. This is not a high-volume, ticket-queue customer success role. Portfolios are small and deep. It calls for a strategic account mindset, the technical judgment to navigate complex deployment environments, and the energy to build the customer success function as Mistral grows. You will join on one of two tracks (and can move between them): - Adoption track — embedded in flagship transformations while Solutions is still delivering. You own the adoption and change-management motion around the build: user waves, enablement, champions, training programs, and the measurement that proves value is landing. - Operational track — you take accounts through a structured handover once Solutions completes delivery, and own the run phase end-to-end: operational health, value realization, renewals, and expansion signals. In both tracks you operate in close partnership with Solutions: they deliver and hand over; you own post-handover; they re-engage on expansion signals. Occasionally, account teams will also pull you into late-stage pre-sales — authoring the customer training and scale-up plan that gives a buyer confidence in the rollout, a motion already credited in a major European win. WHAT YOU WILL DO OWN THE CUSTOMER SUCCESS AND VALUE PLAN - Build a clear view of each account's objectives, stakeholders, deployed use cases, commitments and risks. Translate it into a shared success plan with owners, milestones and measurable outcomes. - Establish a practical operating cadence with customer sponsors, business owners, IT and delivery teams. Lead success reviews that make progress, risks, decisions and next steps clear. - Define a baseline and track the outcomes that matter for each use case: adoption and usage against entitled seats, customer satisfaction, operational health and business impact. Turn the evidence into a clear value narrative. MAKE DEPLOYMENT REALITIES PART OF THE SUCCESS PLAN - Understand how each customer's deployment model — on-premises, VPC or serverless — affects the products and use cases they can access, operate and scale. Validate the specifics with the technical teams rather than assuming feature parity or identical operating models. - Identify the practical implications of deployment choices: security and data requirements, access and integrations, release and upgrade cadence, available features, capacity, observability and support processes. Explain the trade-offs clearly to customer and Mistral stakeholders. - Translate those constraints into an actionable adoption plan: align enablement and release communications with the version the customer actually runs, account for security approvals and upgrade windows, and agree how to measure usage when telemetry is limited. - Spot risks early, qualify their impact on adoption, renewal or value, and coordinate the right Solutions, Product, Engineering or Support owners to resolve them. Set clear expectations without making unvalidated technical or roadmap commitments. DRIVE ADOPTION, AUTONOMY AND SUSTAINED VALUE - Help customer teams move from a delivered use case to regular, effective use. Identify the users, workflows and change-management needs that determine whether it sticks. - Coordinate onboarding, training, product updates and hands-on enablement with the right Mistral and customer teams. Develop customer champions and train-the-trainer motions so adoption scales beyond direct Mistral involvement. - Prepare the transition from delivery to run: clarify operational ownership, support and escalation paths, and the resources users need to succeed independently. - Monitor adoption and customer health, investigate where usage or value is falling short, and lead a coordinated plan to address the causes. DEFEND AND GROW THE COMMERCIAL RELATIONSHIP - Own the renewal motion for your accounts: know every renewal date, the auto vs non-auto renewal terms, and the risk story behind each one. Run the renewal play early — no surprises at renewal time. - Track and improve account NRR. Identify new use cases, teams and expansion opportunities, and share them with the account team grounded in demonstrated value. - Lead business reviews with the account team: value delivered, risks owned, decisions needed, roadmap asks. BRING THE CUSTOMER VOICE INTO MISTRAL - Gather and qualify feedback from users, technical teams and sponsors. Distinguish enablement needs from product gaps, deployment constraints and support issues, and route each to the right owner. - Track important requests and communicate progress and limitations back to the customer, while Product and Engineering retain ownership of product and technical decisions. BUILD THE COMPANY AS WELL AS THE ACCOUNT - Create the playbooks, success plans, handover practices and measurement approaches that are missing. Test them with customers, improve them, and make them reusable across accounts. - Bring structure to ambiguity: identify what needs to happen, make a plan, mobilize the right people and follow through — without waiting for a perfect process or detailed instructions. - Roughly a fifth of your time is protected, rotating build time for exactly this work; it is part of the job, not extra to it. WHAT WE'RE LOOKING FOR - 5+ years of experience in customer-facing roles, such as Customer Success, Delivery/Implementation, or Solutions Consulting, ideally in a technical AI or SaaS environment. - Experience owning outcomes for enterprise customers of technical products or deployed solutions — adoption and commercial outcomes (retention, renewal, expansion), not relationship management or activity reporting. - Strong technical fluency in enterprise deployment models. You can identify what a deployment type (on-premises, VPC, serverless) means for available features, telemetry, upgrades and security reviews, and you validate specifics with technical teams instead of assuming parity. - Ability to engage credibly with architects, engineers, IT and security teams, while translating technical trade-offs into clear business implications for executives and users. You know when to bring in a deeper technical expert. - Strong ownership and builder energy. You have created structure or improved a process in an ambiguous, fast-moving environment and are motivated to build a company, not wait for clear directions. - Excellent communication, stakeholder management and execution skills. You align teams without formal authority, surface risks early and drive decisions through to completion. - Analytical and commercially minded: you can define meaningful success metrics, assess customer health, and are comfortable carrying renewal and NRR accountability. - Fluent English; professional French strongly preferred (a significant share of our enterprise base is French-speaking). NICE TO HAVE - Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments. - Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation. - Experience building adoption, change-management or customer education programs across large organizations. - Experience at a forward-deployed, solutions-led company. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: San Francisco Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 100 million+ free memberships for fans who may not be ready to pay just yet, and - 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for an AI Enablement Manager to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 3 days per week on a hybrid work model. About the Team The IT team makes sure every Patreon employee has the tools they need to build and support our product. We sit alongside Workplace, People Operations, and Systems which gives us a view across every business function and the access to act on what we see. You’ll join a team that already administratively owns the AI stack, the identity and access layer, and the systems that connect them. About the Role Patreon runs on a modern AI stack (Claude, Zapier, Replit, Gemini, Databricks and more), and most of the company uses it daily. What we have not yet built is the connective tissue between the people who know their workflows best and the practices that turn those workflows into durable, governed tools. This role owns that connection. You will work alongside teams across the company to redesign how work gets done, in two directions at once: building new workflows and tools with AI, and making existing workflows AI-enabled so that the systems people already rely on become faster and smarter. Some of that you will build yourself. Some of it will help enable non-eng teams to build. All of it you will ship with the same discipline necessary to maintain systems over time: version control, review, testing, staged rollout, monitoring and a clear ownership. The scope is company-wide and the role is an individual contributor with real autonomy. You will set the roadmap, run intake, and be accountable for a portfolio of deliverables and the metrics behind them. These deliverables support Patreon's push for operating leverage: a company where every function gets measurably more done as AI becomes part of how work happens, without trading away data integrity or trust. Rough time allocation is a guide, not a rule. PARTNER WITH ENGINEERING TO ENABLE NON-ENG TEAMS TO BUILD INTERNAL TOOLS (ABOUT 25%) - Operate as the standing bridge between business functions and Engineering. Write problem statements, MVP definitions, data contracts and success criteria that engineers can build to support non-eng tooling. - Carry prototypes into internal production in partnership with Engineering: participate in design and code review for internal tools, and own the business side of launch and post-launch iteration - Co-own, with Engineering and Security, the standards for how AI-enabled workflows touch production data: data classification, read and write permissions, connector and agent approval, audit logging, retention, and what must never leave a governed environment - Help Engineering prioritize internal tooling work by bringing quantified business impact, clear scope and committed business owners to the table DISSECT WORKFLOWS AND CO-BUILD AUTOMATION WITH THEIR OWNERS (ABOUT 30%) - Map high-friction workflows end to end with the people who run them, and identify where AI removes steps, where it augments judgment, and where it should stay out - Co-build with the owner using no-code and low-code platforms (Zapier, Claude, Replit, Google Workspace, Slack). The owner leaves able to run, monitor and extend what you built together - Make existing systems AI-enabled where that beats building something new: layering agents, summarization, classification or routing onto tools teams already use - Run a lightweight intake and prioritization process for requests, scored on impact, effort, data readiness and risk - Carry light product and project management for each build: scope, milestones, stakeholder updates, launch, and a named owner afterward - Maintain a shared library of reusable automations, prompts, agents and templates with clear ownership and discoverability RAISE AI LITERACY AND DEVELOP POWER USERS (ABOUT 20%) - Design and deliver role-based enablement for low-adoption users, built around their actual work rather than generic tool training - Identify and develop at least one power user per function, with a defined path from first use to independent builder - Publish company-wide skills, prompts and workflow templates, with a cadence for keeping them current as tools change - Run office hours, demo days and show-and-tell sessions that surface what teams have built and what they need next MEASURE ADOPTION AND REPORT IMPACT (ABOUT 10%) - Own adoption metrics across the AI stack: active use by function, depth of use (templates reused, automations running, agents in production), and outcome impact (cycle time, ticket deflection) - Extend the existing AI adoption dashboard and publish a monthly readout to leadership with recommendations on where to invest, simplify or stop - Quantify the impact of individual builds so the portfolio can be ranked on evidence GOVERN, ASSESS AND PLAN (ABOUT 15%) - Own the tool cost and benefit view: usage against spend by platform, consolidation recommendations, renewal inputs - Run a periodic assessment of AI maturity by function and maintain a rolling 6 to 12 month roadmap for enablement and internal tools - Design and apply change management for new tools and workflow changes, including comms, training sequences and feedback loops - Partner with Talent on AI fluency interviewing: contribute to rubrics, calibrate interviewers and help assess candidates for roles where AI fluency is a hiring criterion What you’ll need - 6+ years in roles such as business systems, internal tools, technical program management, solutions engineering, operations or enablement, with a track record of building things other people adopted - Hands-on fluency with current AI tools and no-code and low-code automation platforms (for example Zapier, Make, n8n, Claude, ChatGPT Enterprise, Replit or similar). You have built working automations and agents for real business processes, and you can show them - Working familiarity with how software is deployed: version control, code review, testing, environments, staged releases, monitoring and rollback. You do not need to write production software, but you can read and lightly modify code (Python, SQL, JavaScript), work with APIs, and hold your own in a design review - Experience translating between business stakeholders and engineers: writing requirements, defining MVPs, negotiating scope - Analytical skill to define instrumentation, pull usage data (SQL or spreadsheets), and present a clear "so what" to leadership - Experience designing learning or enablement programs that changed behavior, with evidence beyond attendance - Familiarity with data governance and responsible AI practices in a business context: data classification, permissions, vendor evaluation, risk review - Ability to set your own priorities in an ambiguous space, run multiple workstreams, and keep stakeholders informed across teams Bonus if you have: - Experience working closely with cross-functional partners in roles that are typically non-technical, so you understand how their work actually flows and where the friction lives - Experience with Databricks, Workday, Ashby, Lattice or similar enterprise systems - Experience building champions networks or power-user programs - Prior work on hiring rubrics or interview design We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you. About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: - Put Creators First | They’re the reason we’re here. When creators win, we win. - Build with Craft | We sign our name to every deliverable, just like the creators we serve. - Make it Happen | We don’t quit. We learn and deliver. - Win Together | We grow as individuals. We win as a team. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office three days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time.

Location: Tbilisi, Georgia Workplace: remote At Infomediji, we are building the next generation of Spatial Media: a new way people experience video through interaction, multi-user presence, haptics, AI, and immersive storytelling. DeoVR is a leading immersive streaming platform serving millions of users globally. Content creators and partners are central to this ecosystem, and we are looking for a Product Manager to make their experience simpler, clearer, and more scalable. If you enjoy turning complex operational and technical workflows into products people genuinely enjoy using, this role is for you. The Role We are looking for a Product Engineer - Content Team to own the product experience for our content partners across our streaming platform. This is a product and engineering-facing role. You will work closely with Content Partnerships, Marketing, Design, and Backend Engineering to identify friction, define the right solutions, and deliver high-impact improvements. What You Will Do Own and improve the end-to-end product experience for content partners, creators, and studios Map and optimise key partner workflows, including partner applications, onboarding, content submission, publishing, status tracking, and related processes Turn partner feedback, operational pain points, and business needs into clear product problems and prioritised solutions Independently implement selected solutions, such as internal tools, workflow automations, integrations, prototypes, or partner-facing improvements Work closely with Backend Engineering to define scalable systems, workflows, integrations, and self-service tools Partner with Content and Marketing to improve partner acquisition, activation, engagement, and retention Define product requirements, success metrics, user stories, and delivery priorities Lead product discovery and validate opportunities through qualitative feedback, data, and market research Own the roadmap for content-partner-facing initiatives from discovery through delivery and iteration What We Are Looking For Hands-on software engineering experience delivering and maintaining production applications or features Experience working with backend services, APIs, databases, and third-party integrations Product judgement: you can clarify an ambiguous request, identify the underlying problem, and decide what is worth building Ability to take a solution from an initial idea through technical design, implementation, testing, and release Experience turning complex operational processes into usable tools and workflows Confidence working directly with users and business stakeholders to gather context, challenge assumptions, and explain technical trade-offs Ability to investigate problems independently and collaborate effectively with Backend Engineering High ownership, structured thinking, and comfort working with evolving requirements Practical judgement around AI: you can identify where it adds value and evaluate the quality of its output Fluency in English and Russian Bonus Points Experience with video, streaming, creator, affiliate, marketplace, or platform products Hiring Process HR screening (30 min) Team Interview (1 hour) Case Task (2-4 hours) CEO Interview (45 min) 💼 Explore our hiring process What We Offer Please note: fully remote contract role. B2B only - work as an independent contractor with your own legal entity. The chance to be part of a pioneering team in a rapidly evolving industry Direct impact on the future of immersive media Flexible working hours and remote-first culture A team that values initiative, clarity, and collaboration Access to all tools and tech you need Unlimited DeoVR Premium A work environment where ideas matter and people are treated with respect Stay Connected Join our Facebook community and follow updates as we advance interactive VR experiences through cutting-edge technology. Join us and step into a role where legal expertise meets innovation.

We are now hiring a Head of Talent to partner with our Founders to hire the best recruiters on earth, shaping the teams that deliver in mission-critical environments, and upholding standards and expectations across the company. You will Spot and win exceptional talent.

Location: Evanston, Illinois Child Care Center Director (Head of School) Guidepost Montessori · Evanston, IL · Full-time, on-site · $90,000–$100,000 + bonus Picture a classroom of children pouring their own water, setting their own tables, and choosing their own work, calmly and on purpose. That’s an ordinary morning at a Guidepost school. We’re looking for a leader to make it happen every day at our Evanston campus, and to grow with us as we bring it to more families. As Center Director, you’ll run the whole school: enrollment, staffing, families, licensing, and the quality of every classroom. You’ll report to our [Regional Director] and work alongside directors across our network. You won’t be figuring it out alone. If you’ve run a child care center or preschool and want to lead one where the program comes first, we’d like to talk. You don’t need Montessori experience to start. We’ll train you. Why Guidepost We believe young children can do far more than most programs assume. Montessori classrooms give them real work, real independence, and real responsibility, and the results are visible every day. Guidepost is a network of 60+ schools working to make that kind of early education available to many more families. For you, that means two things a stand-alone center can’t offer: Support. Training, program, and operations teams who help you solve problems, and a network of school leaders who share what works. Somewhere to go next. Our directors grow into regional and network leadership roles. Here, the next step is part of the plan. What you’ll own Enrollment and retention. Fill the school and keep families with us. You’ll lead tours and admissions with your Assistant Director and turn families into fans who refer their friends. Your team. Hire, coach, and keep great teachers. Keep classrooms fully staffed and in ratio, and manage schedules and labor cost. Over time, build up your Assistant Director and lead teachers so they can grow too. Program quality. Make sure every classroom meets our Montessori quality standard, with hands-on support from our training and programs team. Licensing and safety. Keep the center in compliance with Illinois DCFS licensing standards, lead inspections, and keep records current. Culture and community. Build a team people want to stay on and a parent community families recommend. Where this role can lead Running one strong school is the foundation, and it’s also the way into multi-site leadership. Once you’ve got Evanston running well, you can get hands-on experience across more than one campus: Work on regional projects with your Regional Director, such as enrollment campaigns, hiring pushes, and new process rollouts. Support nearby campuses during leadership transitions, openings, or busy enrollment seasons. Mentor new directors as they join the network and learn the Guidepost model. Learn how a region runs , including multi-school budgets, staffing, and performance, from leaders who do it every day. Directors who build that track record are first in line for Area Director, Regional Director, and network leadership roles as we grow. What you bring Meets Illinois DCFS child care center director qualifications ( 89 Ill. Admin. Code 407.130 ) 2–3+ years leading a licensed child care center, preschool, or early childhood program as a director, assistant director, or program director A track record of growing enrollment and keeping staff Clear, warm communication with families and staff Good judgment when you have to decide quickly with incomplete information Ambition to grow beyond a single site, and the follow-through to earn it Real openness to Montessori: curious, willing to learn, and excited about children’s independence Nice to have Montessori credential (AMI, AMS, or MACTE-accredited) or Montessori classroom experience Early childhood classroom teaching experience Experience with a multi-site child care operator What we offer $90,000–$100,000 base plus a performance bonus 75% tuition discount for up to two children at any Guidepost school (ages 3 months to 6 years) Health, dental, and vision insurance Paid time off and paid holidays Montessori training and ongoing professional development, fully supported A network of fellow school leaders who share what works A real path into regional and network leadership, with multi-site exposure along the way Ready to lead a school you’d be proud to send your own kids to? Apply today. We’d love to hear what you’ve built and where you want to go next. Guidepost Global Education and Guidepost Montessori are committed to a policy of Equal Employment Opportunity (EEO). We will not discriminate on the basis of age, sex, race, color, creed, religion, ethnicity, sexual orientation, gender identity, gender expression, national origin, alienage or citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under applicable federal, state or local laws, regulations or ordinances. Our leadership is dedicated to ensuring the fulfillment of this policy. When requested, we are committed to reasonably accommodate employees and applicants with disabilities or special needs that may require an accommodation.

Location: United States - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As the Senior Customer Success Operations Manager, you'll play a critical role in building and scaling the operational infrastructure that supports Chainguard's post-sales organization, including Customer Success Management, Professional Services, Customer Support, and Renewals. You'll serve as a strategic partner to Customer Success leadership, translating business priorities into scalable processes, systems, and performance frameworks that improve customer outcomes, operational efficiency, and revenue retention. This role requires someone who can think strategically, influence cross-functional decisions, and drive complex initiatives from strategy through execution. You'll help shape how we operate as we scale, with a focus on automation, data-driven decision-making, and delivering a consistent, customer-centric experience. What you'll do: Customer Success Operations Strategy & Execution Own and execute the Customer Success Operations roadmap, prioritizing initiatives that improve customer experience, operational efficiency, and scalability. Partner with CS leadership to translate organizational priorities into measurable operating plans, processes, and performance expectations. Support capacity planning, resource allocation, and productivity modeling across Customer Success, Professional Services, and Support. Identify operational gaps and lead cross-functional initiatives that improve how our post-sales teams operate. Systems Strategy & Operational Infrastructure Own the strategy, implementation, and optimization of our Customer Success technology ecosystem, ensuring systems support business needs as we scale. Partner with Business Systems and IT to drive integrations, automation, and data integrity across Salesforce, CS platforms, support systems, and product analytics tools. Establish scalable processes and workflows that reduce manual effort and improve visibility across the customer lifecycle. Evaluate and recommend tools and technology investments that improve operational efficiency and the customer experience. Renewals Strategy & Operations Lead the operational implementation of our Renewals function, including forecasting processes, quota tracking, performance measurement, and renewal workflows. Establish reporting and analytics around renewal attainment, gross revenue retention (GRR), net revenue retention (NRR), churn, and contraction. Partner with CS, Sales, and Finance to improve renewal predictability, identify retention risks, and establish clear accountability for revenue outcomes. Develop scalable processes for renewal engagement, risk identification, escalation, and cross-functional coordination. Performance Measurement & Business Insights Establish KPIs, reporting frameworks, and executive dashboards that measure customer outcomes, retention, and operational productivity. Analyze performance trends and translate insights into actionable recommendations for leadership. Drive consistent business reviews and operating cadences to evaluate performance, identify risks, and prioritize improvements. Support annual planning through data analysis, productivity benchmarks, and operational recommendations. Process Optimization & Customer Experience Design and implement scalable processes across onboarding, adoption, customer engagement, renewals, and support. Establish operational playbooks, service-level expectations, and accountability frameworks that improve consistency and execution. Partner cross-functionally to identify friction points in the customer journey and implement improvements that drive customer satisfaction and retention. Lead change management, enablement, and adoption for new processes, systems, and initiatives. What we're looking for: 7+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a related function within B2B SaaS. Proven experience owning operational strategy and leading complex, cross-functional initiatives in a high-growth environment. Strong understanding of Customer Success operating models, SaaS retention metrics, renewal forecasting, and customer lifecycle management. Experience building and scaling operational processes, systems, and performance measurement frameworks. Deep Salesforce expertise and experience working with CS platforms, support systems such as Zendesk, and product analytics tools. Strong analytical capabilities, including forecasting, financial modeling, performance reporting, and translating data into business recommendations. Experience partnering with senior leadership across Customer Success, Finance, Sales, and Business Systems. Ability to independently identify business challenges, develop solutions, and influence decisions across functions. Strong communication, stakeholder management, and change management skills. Comfortable operating in ambiguity and balancing strategic priorities with hands-on execution. Strongly preferred: Experience building or scaling Customer Success Operations at a high-growth SaaS company. Experience supporting the launch or transformation of a dedicated Renewals organization. Familiarity with Professional Services operations, including utilization, delivery capacity, and resource planning. Experience implementing and integrating CS technology platforms and driving automation. Experience with SQL, Python, or other analytical and automation tools. Background in cybersecurity, developer tools, or enterprise infrastructure software. Base salary: $140,000-$165,000. About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.