Who we are
Typeform is a refreshingly different form builder helping over 150,000 businesses collect data with forms, surveys, and quizzes. It drives 500 million responses annually and integrates with tools like Slack, Zapier, and Hubspot. The company is fully remote and hires candidates based in the UK, Ireland, Germany, Portugal, or The Netherlands.
About the role
The Agency Partner Manager will own and scale Typeform’s Agency Partner Program by building revenue-generating relationships with marketing, digital, research, customer experience, and professional services agencies. A key focus is Research Flow, an AI moderated research platform that enables teams to design studies, recruit participants, run adaptive conversations, and generate insights quickly. The role involves recruiting and activating partners, supporting their growth, and driving new revenue. The position is part of the Partnerships team and collaborates with Sales, Marketing, Customer Success, Product, and Partner Operations.
What you’ll do
— Own the Agency Partner Program from recruitment and onboarding through enablement, activation, and ongoing partner success.
— Build strong commercial relationships with agencies to extend Typeform’s reach and create new client solutions.
— Help partners package Typeform and Research Flow into services across customer research, market research, lead generation, marketing, and customer experience.
— Drive net new monthly recurring revenue through agency sourced and influenced opportunities, collaborating with Sales and Customer Success.
— Set and manage quarterly objectives for revenue, partner activation, and program growth.
— Partner with Marketing on campaigns, webinars, case studies, content, and demand generation.
— Refine partner segmentation, tiers, incentives, and reporting to scale the program efficiently.
What we’re looking for
— Five or more years of experience in partnerships, channel sales, business development, or agency management.
— Proven track record of generating revenue through agency or services partners.
— Strong understanding of marketing, digital, research, or professional services agency models.
— Experience building scalable partner programs and processes.
— Strong commercial judgment and confidence managing revenue, pipeline, forecasting, and partner performance.
— Excellent relationship management and communication skills with ability to align stakeholders across teams.
Nice to have
— Experience with software as a service platforms or products with open APIs and integrations.
— Familiarity with research technology, customer insight tools, or platform growth strategies.
— Experience operating a self-serve or tiered partner program.
Задачи:
— Разрабатывать и развивать систему аналитики маркетинга: метрики, исследования, прогнозы, модели.
— Поддерживать запуск маркетинговых активностей, направленных на увеличение выручки.
— Собирать и анализировать данные по эффективности онлайн и оффлайн маркетинговых активностей: контент, мероприятия, акции, трафик, вебинары и прочее.
— Рассчитывать и предлагать решения по улучшению ключевых метрик: LTV, ROMI, DRR, ROI, CAC, конверсии и другие.
— Оценивать эффективность рекламных кампаний и каналов привлечения.
— Сегментировать клиентскую базу, проводить RFM-анализ.
— Помогать строить data-driven стратегию маркетинга, отвечая на вопросы «что происходит?» и «что с этим делать?».
— Работать с командами внутри компании для получения точных и полезных данных.
— Составлять задания на автоматизированные отчеты.
— Строить сквозную аналитику и настраивать автоматизированные дашборды для мониторинга ключевых показателей в реальном времени.
— Анализировать конкурентов и их маркетинговую активность.
— Подготавливать регулярные и ad-hoc аналитические отчеты.
Требования:
— Уверенный опыт работы в маркетинговой аналитике от 2 лет.
— Свободное владение Яндекс.Метрикой и Google Analytics 4 для отслеживания трафика и поведения пользователей.
— Уверенная работа с Excel и Google Таблицами, включая сводные таблицы и сложные формулы.
— Практический опыт написания SQL-запросов (опыт работы с ClickHouse будет преимуществом).
— Знакомство с построением дашбордов в Grafana, DataLens или аналогах.
— Опыт настройки сквозной аналитики и разметки событий.
— Понимание бизнес-метрик (CAC, LTV, ROI, Conversion Rate) и их связи с пользовательским поведением.
— Умение считать unit-экономику и рекомендовать решения на основе данных.
— Аналитический склад ума, умение работать с большими объемами данных и выявлять причины и следствия.
— Стремление к автоматизации рутинных задач и использование ИИ в работе.
Будет плюсом:
— Опыт работы с Python (Pandas, NumPy, Jupyter) для автоматизации, углубленного анализа и прогнозирования.
— Опыт проведения A/B-тестирований и оценки их результатов.
— Понимание основ веб-технологий (HTML, JS, API).
— Углубленные знания Bitrix24.
— Опыт работы с B2B.
— Умение анализировать и оценивать качественные и количественные исследования.
Условия:
— Работа в стабильной, динамично развивающейся компании.
— Интересные и масштабные задачи.
— Оформление по ТК РФ.
— Конкурентная заработная плата по результатам собеседования.
— Гибридный график работы в офисе (Москва или Санкт-Петербург), 5/2 с 10:00 до 19:00.
Simple Life is the #1 AI-powered health coaching app for adults who want to lose weight and enjoy a healthier lifestyle—without the stress or extremes. Our mission is to empower people to feel their best every day. By challenging traditional, restrictive approaches, Simple offers a more sustainable method grounded in ease, personalization, and real-life support. Simple has had over 17 million downloads and more than 300,000 5-star reviews, having helped millions lose weight successfully and sustainably. Simple has earned recognition as Best Virtual Coach and one of the Top 100 AI companies — all thanks to a dedicated global team driving real impact. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits.
Задачи:
— Lead and execute monetization projects within the CRM team, taking ownership of campaigns that drive revenue growth.
— Design and optimize lifecycle journeys with a focus on acquisition, conversion, and win- strategies.
— Implement a hands-on approach to CRM operations, managing high volumes of campaigns and ensuring seamless execution.
— Develop innovative segmentation and communication strategies through continuous testing and experimentation.
— Build a robust A/B testing framework, analyzing results to propose data-driven improvements.
— Ensure campaign deliverability and technical soundness, troubleshooting issues and coordinating with engineering teams when needed.
— Collaborate closely with Growth, Design, Analytics, and other cross-functional teams to align CRM initiatives with broader business goals.
— Monitor and analyze key CRM performance metrics, preparing detailed reports and actionable insights.
— Own technical CRM setup, including campaign automation, deliverability optimization, and tool integrations.
— Serve as a proactive problem-solver, bringing forward new ideas to improve processes, enhance user experiences, and maximize monetization outcomes.
— Maintain a hands-on approach to operational tasks, balancing execution with strategic input.
Требования:
— 5+ years of CRM experience, both in developing communication strategies and in hands-on execution.
— A strong monetization mindset, with the ability to evaluate initiatives based on revenue potential.
— Proven track record in customer lifecycle management and implementing strategies that drive measurable revenue growth.
— Technical expertise in CRM systems (Braze, Customer.io experience is a plus) and the ability to ensure flawless campaign execution and troubleshooting.
— Proficiency in analytical tools, with a results-driven approach to experiment tracking and performance analysis.
— Comfortable working in cross-functional environments, particularly in collaboration with Growth teams and developers.
— Hands-on operational expertise in managing high-volume communications and setting up CRM workflows.
— A proactive problem-solver with a self-starter attitude, eager to bring innovative ideas to the table.
— Experience improving email deliverability would be a plus.
Условия:
— Remote, in-office, and hybrid work opportunities.
— The equipment you need to do your job.
— A premium SIMPLE subscription.
— 21 days annual leave, plus bank holidays (those observed where you live).
— Flexible hours. We focus on your results, not how long you spend at your desk.
— Competitive salary package commensurate with experience.
PagerDuty is seeking an Account Executive (AE) to join their high-performing, customer-focused team. The role involves driving growth and expansion within an established customer portfolio by combining strategic account management with consultative enterprise selling. The AE will partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. Responsibilities include owning and growing a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities; building and maintaining trusted executive relationships through regular in-person engagement and consultative selling; developing and executing strategic account plans to identify growth areas, expansion pathways, and competitive positioning; driving adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI; executing complex, multi-product sales motions and partnering with Solution Consultants for technical validation and proof-of-concept activities; maintaining accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework; and collaborating with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
Basic qualifications include 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software; proven success managing a quota in complex, long-cycle enterprise sales; demonstrated experience selling to and influencing C-level executives; proficiency with Salesforce (SFDC) for pipeline management and forecasting; and a Bachelor’s degree or equivalent experience.
Preferred qualifications include prior enterprise sales expertise leveraging MEDDPICC & Value Selling; experience managing high-value accounts; track record of success with multi-product sales and solution-based selling models; strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments; and strategic thinking with exceptional communication, negotiation, and relationship-building skills.
The base salary range for this position is $131,000.00 - $170,500.00 USD per year. The role may also be eligible for bonus, commission (50/50 split), and/or benefits. PagerDuty operates a hybrid work model with offices in 8 major cities but this role is remote with location restrictions. PagerDuty offers a competitive total rewards package including comprehensive benefits, flexible work arrangements, company equity, ESPP, retirement plans, generous paid vacation, paid parental leave, volunteer time off, company-wide hack weeks, and mental wellness programs.
PagerDuty is an equal opportunity employer committed to providing reasonable accommodations for qualified individuals with disabilities. The company uses the E-Verify employment verification program.
Задачи:
— развивать продукт и находить новые точки роста;
— изучать пользователей, рынок и конкурентов;
— проводить CustDev и проверять продуктовые гипотезы;
— работать с Activation, Retention, Conversion, ARPU и другими продуктовыми метриками;
— формировать PRD, User Stories и понятные требования для команды разработки;
— участвовать в формировании продуктовой стратегии вместе с Top Management;
— запускать эксперименты и принимать решения на основе данных.
Требования:
— Product Manager с опытом развития digital-продуктов;
— сильное аналитическое и продуктовое мышление;
— понимание метрик, unit-экономики и умение работать с гипотезами;
— опыт в B2B SaaS или стартапах будет большим плюсом;
— самостоятельность, инициативность и ответственность за результат.
Условия:
— заработная плата — до 800 000 ₸;
— работа в офисе в Астане, в центре города с видом на Байтерек;
— возможность напрямую влиять на продукт и стратегию компании;
— работа над SaaS-продуктом с международными амбициями;
— высокая степень самостоятельности в принятии решений;
— лучшие сотрудники могут стать акционерами компании через ESOP.
About Openbase:
Openbase.ai is an AI gateway that helps developers and businesses access multiple AI models through one API, simplifying model access, routing, and usage management to enable teams to focus on building AI products. The MVP is ready.
The opportunity:
Work directly with the founder to grow Openbase into a business with repeatable customer acquisition, strong retention, and disciplined operations. Own commercial execution including finding first customers, testing acquisition channels, improving onboarding, building partnerships, and organizing people and systems to grow. Aim to reach 10,000 users with clear milestones for activated developers, retained customers, paying accounts, and profitable usage.
What you will own:
1. Go-to-market and customer acquisition:
— Identify strongest initial customer segments (AI startups, independent developers, agencies, software teams).
— Develop positioning and explain why developers should choose Openbase.
— Launch and improve acquisition via X, SEO, AI search engines, developer communities, partnerships, targeted outbound.
— Test paid campaigns with budgets, conversion tracking, criteria for scaling or stopping.
— Build growth roadmap with weekly experiments and monthly acquisition targets.
2. Developer activation and retention:
— Own journey from website visit to signup, first API request, first payment, ongoing usage.
— Collaborate with engineering to remove onboarding friction, improve documentation, quickstarts, integration examples.
— Engage directly with developers to understand usage and retention.
— Establish onboarding communications, customer support, reactivation campaigns.
— Turn successful implementations into case studies and referrals.
3. Sales and partnerships:
— Personally source and close early customers.
— Build qualified pipeline of startups and businesses with recurring AI usage.
— Develop distribution partnerships with developer tools, AI communities, accelerators, complementary platforms.
— Coordinate technical evaluations and customer requirements with engineering.
— Build repeatable sales process as demand grows.
4. Business execution and team management:
— Translate company goals into weekly priorities, accountable owners, delivery dates.
— Recruit and manage freelancers, agencies, future hires across growth, content, developer relations, customer success.
— Own marketing budget allocation and evaluate spending against results.
— Coordinate customer needs with product and engineering priorities.
— Implement workflows and automation to reduce manual work.
5. Metrics and commercial performance:
— Maintain dashboard covering acquisition, activation, retention, paying customers, API usage.
— Track customer acquisition cost, conversion rates, retention by channel.
— Separate customer spending from provider costs and Openbase’s retained revenue and gross profit.
— Monitor promotional credits and infrastructure costs to keep growth economically sound.
— Provide founder with weekly view of results, blockers, decisions needed.
What we are looking for:
— Experience leading growth and commercial execution at early-stage SaaS, API, developer-tools, or AI infrastructure company.
— Evidence of acquiring users from early starting point with specific numbers and personal contribution.
— Understanding of developer audiences and technical product adoption.
— Ability to understand API integration, follow documentation, discuss onboarding with engineers.
— Hands-on ability to run experiments, analyze funnels, conduct customer calls, manage delivery.
— Experience managing budgets and external specialists.
— Strong written English, sound judgment, comfort working directly with founder.
— Experience with usage-based pricing, developer relations, technical SEO, AI model platforms is relevant.
Why join:
— Direct ownership of Openbase’s launch and growth.
— Close collaboration with founder and engineering team.
— Opportunity to build commercial function from earliest stage.
— Scope to take on broader company leadership as business grows.
How to apply:
Send CV or LinkedIn profile with brief answers to questions about past product growth, acquisition channels, approach to first 1,000 activated developers, personal execution vs specialists, location, availability, compensation expectations, and example of growth experiment or operating system built.
Bitmanager.ai is an AI startup operating in the fast-growing area of conversational AI agents.
Languages required: Russian and English (professional proficiency).
Work format: On-site in Moscow.
Задачи:
– Владеть продуктовой стратегией end-to-end по двум направлениям: существующий портфель и новый privacy & security продукт
– В первые 6 недель валидировать willingness-to-pay и pricing на текущих продуктах, собрать UX для MVP нового продукта, вывести его в soft launch на CA/AU, дальше US/UK
– Приоритизировать роадмап на основе funnels, cohorts, churn curves, LTV/CAC — не по интуиции, а по данным
– Дизайнить и интерпретировать эксперименты вокруг onboarding, pricing, paywalls, retention
– Работать плотно с инженерами над scope-решениями и с growth-командой над механикой привлечения и монетизации
– Связывать продуктовые решения с conversion, retention, ARPU, LTV на разных горизонтах
– Добиваться, чтобы инженеры, дизайн, growth, маркетинг и support двигались в одну сторону
Требования:
– 5+ лет в product management с доказательствами самостоятельного владения consumer-продуктом от стратегии до запуска и измеримых результатов
– Опыт с consumer mobile subscription-продуктом, где лично влиял на activation, conversion, retention, churn или LTV
– Сильная количественная беглость: funnels, cohorts, churn curves, LTV/CAC модели — умение самостоятельно сделать приоритизационный call
– Hands-on experimentation mindset — A/B-тесты вокруг onboarding, pricing, paywalls, retention
– Сильные consumer UX-инстинкты и комфорт в scope-обсуждениях с инженерами
– Опыт построения или эволюции MVP в реальных time/resource ограничениях
– Коммерческий mindset — продуктовые решения на языке conversion, retention, ARPU, LTV
– Ownership, low-ego, high-accountability, сильная кросс-функциональная коммуникация
– Английский от B2
Будет плюсом:
– Опыт в consumer privacy, cybersecurity, VPN, password management или смежных subscription-категориях
– Опыт с App Store / Google Play запусками и механикой subscription pricing (plans, trials, paywalls, packaging)
– Опыт партнёрства с performance marketing / growth командами, переходящими к product-led / owned growth
– Опыт с AI-powered consumer-продуктами — умением отличать реально полезные AI-возможности от positioning features
MarketKing is a full-service digital marketing agency focused on delivering measurable results for clients including Lyft, SoFi, ResiBrands, Myomo, Elkay Interior Systems, and more. They are seeking a Targeted Advertising Expert (Facebook/Instagram) to manage large-scale campaigns.
Задачи:
— Настройка и управление рекламными кампаниями в Facebook и Instagram во всех форматах.
— Определение целевых аудиторий, демографических характеристик и продвинутых настроек таргетинга.
— Достижение и поддержание ключевых показателей эффективности (CPC, CPM, стоимость квалифицированного лида, продажи и др.).
— Постоянный мониторинг эффективности кампаний и своевременная оптимизация.
— Разработка и тестирование маркетинговых гипотез и креативных стратегий совместно с руководством.
— Рекомендации по улучшению лендингов и маркетинговых воронок.
— Управление 10 рекламными аккаунтами одновременно.
— Составление еженедельных отчетов с ключевыми метриками.
Требования:
— Опыт работы в аналогичной роли не менее 5 лет.
— Полная занятость, исключающая работу на другие компании, агентства, фриланс или сторонние проекты.
— Глубокие знания Facebook/Instagram Ads, включая Website Leads, Instant Forms, Messenger Leads, Lookalike Audiences и Custom Audiences.
— Опыт настройки конверсий, включая Meta Pixel и Meta Conversions API.
— Умение выявлять маркетинговые тренды, разрабатывать воронки и предлагать эффективные решения.
— Высокий уровень самоорганизации и самостоятельное выполнение задач.
— Владение английским языком на уровне B2 и выше.
— Опыт использования AI-инструментов (ChatGPT, Claude) для креативного мозгового штурма, исследований и генерации идей.
Условия:
— Зарплата до 2500 долларов в месяц в зависимости от опыта и количества управляемых аккаунтов.
— График работы: понедельник-пятница, выходные — суббота и воскресенье.
— Рабочие часы: с 8:00 до 16:00 по времени Чикаго (CST), обязательная доступность в это время.
— Полностью удаленная работа с полной профессиональной отдачей.
— Возможности карьерного роста до Team Lead / Marketing Director.
О компании:
Международная платежная компания, работающая с глобальными рынками и различными сегментами бизнеса. Компания развивает платежную инфраструктуру, эквайринг и альтернативные платежные решения, сотрудничает с мерчантами в разных регионах и активно масштабирует бизнес по всему миру.
Обязанности:
- Поиск и подключение PSP (acquirers, gateways), VASP (crypto / on-off ramp), альтернативных платёжных методов (APM)
- Развитие партнёрской сети для роста approval rate
- Переговоры по условиям processing, комиссиям, routing
- Ведение интеграций совместно с Product и Tech
- Оптимизация платёжных потоков (cascading, routing)
- Анализ эффективности партнёров (conversion, decline rate)
- Участие в индустриальных мероприятиях (payments / crypto)
Требования:
Обязательные:
- 3+ лет опыта в PSP / payments / crypto / VASP
- Практический опыт подключения payment providers, альтернативных платёжных методов
- Понимание payment processing, routing / cascading, approval rate / conversion
- Опыт работы с high-risk processing
- Наличие контактов среди PSP / crypto-провайдеров
Будет плюсом:
- Опыт работы в payment orchestration
- Понимание antifraud / risk scoring
- Опыт масштабирования платёжных решений
Кандидаты только с банковским бэкграундом (без опыта в PSP / processing / APM) не рассматриваются.
Условия:
- Удаленный формат работы
- Конкурентное вознаграждение (обсуждается индивидуально)
Mission of the role
To ensure the accurate, timely, and compliant processing of payroll for multiple UK clients. The UK Payroll Executive will be responsible for managing payroll data, processing payroll transactions, supporting workplace pension auto-enrolment, responding to client queries, and ensuring all payroll activities are completed in line with UK labour laws, HMRC requirements, tax regulations, and agreed client timelines.
The role requires strong attention to detail, client service, ownership, and the ability to manage multiple payrolls and deadlines efficiently while continuously looking for ways to improve workflows through technology, AI, and automation.
Key outcomes In the first 6–12 months
Outcome 1: UK Payroll Knowledge & Process Proficiency
Develop a strong foundational understanding of UK payroll regulations and processes and confidently apply the appropriate rules when preparing and processing client payrolls.
Become fully familiar with Sleek's internal payroll platforms and processes, including HMRC submissions such as RTI, FPS and EPS, workplace pension submissions, and year-end reporting requirements including P60s and P11Ds by the third month.
Outcome 2: Accurate & Compliant Payroll Processing
Process assigned client payrolls accurately and within agreed timelines, ensuring all payroll data is complete and correctly validated before submission.
Ensure 100% compliance with agreed payroll and statutory deadlines, including payroll runs, pension auto-enrolment submissions, and applicable HMRC requirements.
Identify discrepancies or potential issues early, take ownership of resolving them, and maintain high standards of confidentiality and data accuracy.
Outcome 3: Client Service & Responsiveness
Maintain a high level of client satisfaction by providing prompt, accurate, and professional responses to payroll-related queries.
Consistently achieve a CSAT target of at least 97% month-on-month while ensuring that client queries and emails are responded to within the agreed communication SLA, with no non-reply tickets or emails left unresolved at the end of the working day.
Build trusted relationships with clients by providing clear updates, proactively following up on outstanding information, and handling difficult conversations positively when required.
Outcome 4: Team Collaboration & Process Improvement
Work effectively with the UK Payroll team and other internal departments to ensure smooth payroll operations and timely resolution of client or processing issues.
Contribute to improving payroll processes and operational efficiency by identifying opportunities to use AI, automation, payroll technology, and improved workflows to reduce manual work, improve accuracy, and increase turnaround times.
Must-have experience
Minimum 1–2 years of hands-on UK payroll processing experience.
Experience working in a bureau, outsourced payroll environment, or shared services centre is preferred.
Experience managing multiple client payroll accounts is an advantage.
Working knowledge of UK payroll processes, HMRC requirements, tax regulations, and workplace pension processes.
Experience with payroll software such as BrightPay, Xero Payroll, or similar is an advantage.
Strong attention to detail and experience working with sensitive and confidential financial information.
Proven ability to manage multiple priorities and meet strict deadlines.
Strong written and verbal English communication skills.
Comfortable working with data and payroll-related reporting and metrics.
Practical experience or strong interest in using AI tools, automation, and IT applications to improve daily workflows.
Must-have attributes
Ownership & Accountability: Takes full responsibility for assigned payrolls and client accounts, follows through on tasks without constant supervision, and proactively resolves issues or roadblocks.
Humility: Open to feedback, willing to learn, and comfortable acknowledging knowledge gaps and seeking support when required.
Structured Thinking: Able to organise multiple client payrolls, deadlines, queries, and tasks in a clear and logical manner, while using sound judgement to prioritise competing requirements.
Data Driven & Attention to Detail: Comfortable working with numbers and payroll data, with a strong focus on accuracy. Able to identify discrepancies, missing information, or inconsistencies before they impact payroll processing or clients.
Can Have Tough Conversations in a Positive Way: Able to communicate clearly and professionally when dealing with sensitive payroll issues, missing information, delays, or difficult client situations while maintaining a constructive client relationship.
AI & Tech Savvy: Energetic about adopting new software, AI tools, automation, and technology to make payroll processes more efficient and effective.
The interview process
The successful candidate will participate in the following interview stages. We anticipate the process to last no more than 3 weeks from start to finish.
TA Screen / One-way Video Interview: Shortlisted candidates will be invited to complete a one-way video interview to assess spoken and written communication, relevant UK payroll experience, motivation, and initial background.
Technical Round: A 30-minute interview and practical assessment with the Hiring Team to assess UK payroll knowledge, payroll processing experience, attention to detail, ability to work with payroll data, and understanding of UK payroll processes and deadlines.
Soft Skills Round: A 30-minute chat with a member of the leadership team to evaluate real-world work scenarios against our core behavioural values, including ownership, humility, structured thinking, communication, and ability to handle challenging situations.
Reference Verification: Prior to final offer confirmation, we will conduct one professional reference check with your recent direct manager or supervisor. To keep the process moving smoothly, this step may be initiated during the final interview stages.
Requirement for background screening
Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify:
Your education
Any criminal history
Any political exposure
Any bankruptcy or adverse credit history
We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.
Some other great things about working at Sleek
Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.
Flexibility: You’ll be able to work remotely. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.
Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.
Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.
About PFM
Prop Firm Match Global FZCO is a platform for discovering, comparing, and selecting top proprietary trading firms. The team is fully remote and values ownership, clear communication, and practical impact.
About the department
Customer Experience team supports traders with issues, questions about firms, promotions, loyalty rewards, and payouts via Intercom, Discord, and email, ensuring fast and quality responses.
About the role
Deliver timely, accurate, and empathetic support enabling traders to confidently use Prop Firm Match while maintaining trust with customers and partner firms.
Performance objectives
Objective 1 - Deliver exceptional customer experience:
— Respond to customer inquiries across Intercom tickets, Discord, and email.
— Review and resolve customer issues end to end.
— Tailor tone and approach to each customer's situation without sacrificing accuracy.
Objective 2 - Maintain operational excellence:
— Prioritize incoming tickets and follow established workflows.
— Document cases and keep customer records up to date.
— Escalate issues to the right team when outside scope.
Objective 3 - Ensure information accuracy:
— Verify offers, promo codes, and loyalty program submissions before responding.
— Stay current on firm rules, payout information, and policies.
— Keep FAQs and internal documentation accurate and current.
Objective 4 - Support continuous improvement:
— Report bugs and flag recurring issues to Product and Development.
— Suggest workflow improvements.
— Contribute to knowledge base updates and AI training data.
What we look for
Must have:
— Minimum 2 years of customer support or client-facing experience, ideally remote and high-volume.
— Strong written communication, clear and empathetic to non-technical customers.
— Hands-on experience with Intercom or similar helpdesk/ticketing platform.
— High attention to detail verifying specifics before responding.
— Strong time management to meet response and handling time targets without sacrificing quality.
— Comfortable investigating and troubleshooting independently before escalating.
— Professional, accountable, collaborative, works well across teams without heavy oversight.
— Available to work CET-aligned hours in a fully remote, async-first environment.
Nice to have:
— Familiarity with proprietary trading firms or prop trading industry.
— Experience using AI-assisted support tools (e.g., Intercom Fin AI).
— Experience managing or responding to public reviews (e.g., Trustpilot).
— Background in fintech, SaaS, or fast-paced digital consumer platforms.
Compensation
Up to $800 - $1,300 USD per month gross.
Location & work setup
Remote worldwide with strong overlap with CET hours.
Full-time employment.
Hiring stages
— Application screening
— Video intro + role fit questionnaire (async)
— Discovery HR interview
— Real-world task based on PFM support scenarios
— Professional interview with Head of Customer Experience
— Peer & values conversation
— Informal conversation to align expectations
— Formal written offer
— Reference check before formal offer
Additional notes
Candidates not meeting every qualification but confident in excelling are encouraged to apply.
Equal opportunity employer welcoming diverse backgrounds.
Familiarity with prop trading industry and PFM mission is valued.
Candidates with experience in related areas like trading operations, customer success, compliance, support, partnerships are invited to join Talent Pool for future roles.
Задачи:
— Отвечать за продуктовую стратегию и развитие своего направления.
— Формировать roadmap на квартал и год, определять приоритеты и ожидаемый эффект инициатив.
— Находить точки роста через анализ продуктовых метрик, пользовательского поведения, исследований и обратной связи.
— Формулировать и проверять продуктовые гипотезы.
— Проводить discovery: CustDev, анализ пользовательских сценариев, конкурентов и рынка.
— Определять MVP, управлять scope и принимать решения о том, что не делать.
— Приоритизировать backlog с учётом влияния на пользователя, бизнес-эффекта, стоимости реализации и рисков.
— Совместно с аналитиками определять метрики успеха и оценивать результат запусков.
— Проектировать и проводить A/B-тесты и другие продуктовые эксперименты.
— Ставить задачи дизайну, аналитике и разработке, формировать требования и acceptance criteria.
— Работать с engineering-командой на всём цикле delivery: декомпозиция, планирование, dependencies, blockers, сроки и риски.
— Принимать решения по продукту на основании данных, исследований и бизнес-контекста.
— Взаимодействовать со смежными продуктовыми командами и ключевыми stakeholders.
— Представлять продуктовые решения и результаты руководству.
Требования:
— От 2+ лет опыта в роли Product Manager / Product Owner в digital-продуктах.
— Опыт самостоятельного ownership продукта или крупного продуктового направления.
— Опыт полного продуктового цикла: discovery → prioritization → delivery → анализ результата.
— Умение работать с продуктовыми метриками: conversion, retention, engagement, revenue и другими метриками продукта.
— Опыт принятия решений на основе данных, а не только экспертной оценки.
— Опыт запуска новых продуктов или значимых функциональных изменений.
— Понимание принципов CustDev, JTBD, CJM и работы с пользовательскими исследованиями.
— Опыт формирования roadmap и приоритизации backlog.
— Умение оценивать impact инициатив и аргументировать продуктовые решения.
— Опыт работы с кросс-функциональной командой: разработка, аналитика, дизайн, маркетинг и бизнес.
— Понимание Agile-процессов и принципов работы Scrum / Kanban.
— Умение работать в условиях неопределённости и самостоятельно доводить инициативы от проблемы до результата.
Будет преимуществом:
— SQL на уровне самостоятельного анализа данных.
— Опыт работы с A/B-тестами и статистической оценкой экспериментов.
— Опыт работы с unit economics, pricing, LTV/CAC или P&L продукта.
— Опыт запуска продукта 0→1.
— Опыт масштабирования продукта после подтверждения product-market fit.
— Опыт B2C, B2B или платформенных продуктов с большой пользовательской базой.
— Понимание API, интеграций, клиент-серверной архитектуры и основных принципов работы backend/frontend.
— Опыт взаимодействия с несколькими командами разработки.
— Опыт менторинга Product Managers или лидерства без формального административного управления.
На интервью будут обсуждать:
— Какие продукты запускали и как принимали решения.
— За какие метрики и бизнес-результаты отвечали.
— Как находили и проверяли гипотезы.
— Как выбирали между альтернативами.
— Как приоритизировали инициативы.
— Как работали с разработкой и stakeholders.
— Какие решения не сработали и какие выводы из этого сделали.
Bitmanager.ai — AI-стартап в категории conversational AI agents, создающий платформу для голосовых и текстовых AI-агентов в клиентских коммуникациях. Вакансии: AI Data Operations Lead, ML / LLM Engineer – AI Agents, Senior Voice Engineer / Ведущий войс-инженер.
Bitmanager.ai — AI-стартап в категории conversational AI agents, создающий платформу для голосовых и текстовых AI-агентов в клиентских коммуникациях. Вакансии: AI Data Operations Lead, ML / LLM Engineer – AI Agents, Senior Voice Engineer / Ведущий войс-инженер.
Задачи:
• искать и реализовывать гипотезы роста на стыке продукта и маркетинга;
• улучшать onboarding, paywall, conversion-механики и продуктовые воронки;
• тестировать GTM гипотезы: новые гео, лендинги, каналы и модели привлечения;
• запускать продуктовые механики, влияющие на acquisition, retention и revenue;
• самостоятельно работать с аналитикой и оценивать влияние решений на P&L;
• вести задачи от гипотезы до релиза и оценки результата;
• решать операционные и интеграционные задачи, если они критичны для роста продукта;
Требования:
• опыт на уровне Middle+, Senior, Lead в Product/Growth/Product Marketing или смежных ролях;
• хорошее понимание воронок, acquisition и monetization;
• ориентация на бизнес-результат, а не на процесс;
• высокая самостоятельность и готовность работать руками;
• способность быстро принимать решения в условиях меняющихся приоритетов;
• умение самостоятельно работать с данными и метриками;
• опыт запуска новых продуктов, направлений или собственных проектов будет плюсом;
• AI-first подход: эффективное использование Claude, AI-агентов и других инструментов как часть ежедневной работы;
• английский B2+.
Условия:
• много свободы и прямое влияние на результат;
• возможность поработать c разными рынками и продуктом на ранней стадии;
• отсутствие бюрократии и долгих согласований;
• работа в сильной команде с выходцами из Google, Rask.ai, Chatfuel;
• full-time, remote.
Synthesia Roleplay Sessions is a training tool that lets people practice real conversations with AI avatars. Instead of just watching training videos, learners do interactive roleplay exercises, like practicing a sales pitch or handling a customer complaint with an AI coach. The AI gives instant feedback so people know what they did well and what to improve. Managers can use a dashboard to track which employees have completed their training, see how well they performed, and measure if the training actually improved their skills. The whole platform is built around learning by doing rather than just passive video watching.
For your ML engineer role, you'd be building the AI engine that makes the coaching work. That means creating the models that listen to what learners say during roleplay, score their performance, generate helpful feedback in real time, and decide how the AI avatar should respond next based on what the learner does. This is an applied ML position, not a research one. We expect you to have a good understanding of ML but on the other side to be a good product-focused software developer as you will be expected to work on different products.
Please bring with you:
— Ability to apply your machine learning knowledge to solve real product problems.
— At least seven (7) years of experience as a software engineer, with at least 2 years at senior level.
— Experience in a high-performing engineering team operating at scale, whether in a scale-up or established organisation recognised for strong engineering culture.
— Strong alignment with commercial success.
— Pragmatism and bias towards action.
— Comfort with fast iteration.
Why join us?
— We’re living the golden age of AI.
— Our culture is focused on building and empowering people to work fast.
— Serving 50,000+ customers including 50% of the Fortune 500.
— Proprietary AI technology built in-house by world-class AI researchers and engineers.
— Commitment to AI safety, ethics, and security.
The hiring process includes:
— Tech Recruiter Interview (30-40min) covering technical background and experience.
— Delivery and Impact Interview (60min) deep dive into past projects and impact.
— Technical Rounds including Work Scenario Round (75-90min) and System Design Technical Discussion (60min).
— Leadership Retrospective (60min) discussing collaboration, growth, and role expectations.
— Final debrief leading to offer or end of process.
Other important info:
— Preference for role based in-office or remote in UK, Germany, Switzerland or Ireland, with possible support for remote workers elsewhere in Europe.
— Salary starts at EUR/GBP/CHF 120,000 base plus RSUs.
— Full-time employment only, no contractors.
— 25 days of leave plus local holidays.
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