Location: Worldwide
Social Discovery Group
(SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. SDG solves the problem of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG products redefine the way people interact and connect with each other.
Our portfolio includes social entertainment platforms designed to connect people online across different cultures in different parts of the world. This includes globally recognized brands such as DateMyAge, Dating.com, EuroDate, Dil Mil and Cupid Media. SDG has a presence in more than 150 countries.
SDG invests in social discovery and IT startups around the world directly or via VC funds. Among our VC investments are Patreon, OpenAI, Clubhouse, Coursera,
Data.ai
, Flo,
Academia.edu
, and many others.
We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1000+ professionals and digital nomads works all over the world. Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.
We’re proud to be a
two-time “Great Place to Work”
winner (USA & Japan, 2024–2025) and a
Top-5 Company for Work-From-Anywhere Jobs
(FlexJobs, 2025).
We are looking for a
Personal Assistant to the CEO
for one of our investment products.
Your main tasks will be:
Manage the CEO's calendars, including scheduling, prioritisation, and conflict resolution.
Prepare and coordinate meetings and follow-ups.
Handle incoming communications, highlight priorities, and track responses.
Coordinate with external lawyers, consultants, and service providers.
Manage documents, deadlines, and administrative processes.
Handle personal administrative tasks and payments.
Organise travel and logistics when needed.
Support personal matters such as appointments, orders, and events.
Take ownership of routine tasks and resolve them independently.
We expect from you:
Fluent in Russian and English.
2+ years as a Personal or Executive Assistant.
Experience supporting senior management.
Strong organisational and multitasking skills.
Ability to prioritise and work independently.
close attention to detail and accuracy.
Comfortable handling confidential information.
Willingness to cover both business and personal tasks.
Proactive, reliable, and service-oriented.
Able to work in a time zone close to Dubai or Cyprus.
What do we offer:
REMOTE OPPORTUNITY
to work full-time;
Vacation
28 calendar days per year;
7 wellness days per year
(time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000
for recommending successful applicants for positions in the company;
50%
payment for professional training, international conferences, and meetings;
Corporate discount for
English lessons;
Health benefits.
According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization.
The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system:
receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Sounds good? Join us now!
Location: Metn, Lebanon
Role Overview
At Toters, we are on a mission to be the heartbeat of local economies, driving growth by connecting people with anything they need, fast. We believe in turning big ideas into real-world impact, empowering local businesses and making everyday life easier for our customers.
As our warehouse operations continue to grow across Toters Fresh and Trade, we are looking for an
HR Business Partner (HRBP)
to provide dedicated HR partnership to warehouse operations across an assigned region (North or South).
This role will work closely with regional Operations leaders and warehouse managers to translate business priorities into practical people plans, strengthen employee relations and retention, and ensure consistent HR practices across multiple sites. It combines hands-on operational support with a proactive focus on workforce planning, performance, engagement, and organizational effectiveness.
Key Responsibilities
Regional Business Partnership & Workforce Planning
Act as the primary HR counterpart for Operations leaders and warehouse managers across the assigned region, building trusted relationships and providing practical guidance on people matters.
Partner with Operations to forecast staffing needs, prioritize vacancies, and plan workforce deployment in line with warehouse openings, business volumes, turnover, and budgeted headcount.
Review workforce trends and operational feedback to identify people risks, capacity gaps, and opportunities to improve how HR support is delivered across the region.
Recruitment & Employee Lifecycle
Partner with Recruitment and Operations to deliver timely hiring for warehouse roles, including high-volume recruitment, interview coordination, open recruitment days, and referral initiatives.
Ensure onboarding, transfers between branches, probation follow-up, and offboarding are completed consistently and in coordination with the relevant HR and Operations teams.
Monitor hiring progress and staffing gaps, follow up on delays, and escalate risks that could affect warehouse readiness or business continuity.
Employee Relations & Manager Support
Advise managers on day-to-day employee relations matters, including attendance, conduct, grievances, conflict, performance concerns, and policy application.
Handle employee cases fairly, confidentially, and consistently; maintain appropriate documentation and escalate sensitive or high-risk matters when required.
Maintain regular on-site presence across the assigned warehouse network to understand employee concerns, coach managers, and support timely issue resolution.
Performance, Engagement & Retention
Drive timely probation reviews, performance follow-up, and improvement plans in partnership with managers and the wider HR team.
Monitor turnover, absenteeism, employee feedback, and exit insights to identify root causes and recommend practical retention actions.
Support the implementation of employee recognition, development, engagement, and career-growth initiatives suited to warehouse employees and operational needs.
HR Operations, Compliance & Reporting
Work with HR Operations and warehouse managers to validate attendance, overtime, time deviations, leave, and other payroll inputs, ensuring discrepancies are resolved before payroll deadlines.
Follow up on required employee documentation, NSSF enrollment, joining and leaving records, and other applicable compliance requirements in coordination with the relevant HR owners.
Track and report regional indicators such as headcount, vacancies, time to fill, turnover, absenteeism, employee cases, probation outcomes, and payroll exceptions; use findings to drive action.
What We're Looking For
At least 5 years of progressive HR experience, preferably in an HR Business Partner or HR Generalist role supporting operational teams.
Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.
Experience in a multi-site, high-volume, or operations-intensive environment such as logistics, retail, food and beverage, warehousing, or a similar industry is an advantage.
Practical experience in employee relations, manager coaching, recruitment, performance management, and employee lifecycle processes.
Working knowledge of Lebanese employment requirements and NSSF-related processes, with the judgment to seek specialist advice when needed.
Strong analytical skills and confidence using workforce data to identify trends, explain risks, and recommend actions.
Excellent communication, relationship-building, influencing, and problem-solving skills, including the ability to handle sensitive matters with discretion.
Ability to balance strategic priorities with hands-on execution, manage competing deadlines, and follow through on commitments.
Willingness to travel regularly between warehouse sites in the assigned region.
What Sets This Role Apart
Direct ownership of the people agenda for a regional warehouse network within a fast-growing business.
Opportunity to influence business decisions through workforce insights and close partnership with Operations.
A hands-on role that connects employee experience with day-to-day operational performance.
Opportunity to strengthen consistency, accountability, retention, and manager capability across multiple sites.
Location: United States Remote
Workplace: Remote
ABOUT THE TEAM
When the world's largest organizations bet on Mural, Govern & Trust is the team that earns that trust at scale. We build the experiences that help enterprises roll out Mural with confidence, keep it secure, and see the impact it has on how their people work. Data sits at the center of it all. Admins are Mural's most demanding data consumers: they need to prove ROI to their leadership, guide adoption across thousands of people, and account for every action. If data products can meet their bar, they'll work for everyone.
Mural has a modern data platform, strong data engineering and analytics teams, and a wealth of data on how teams collaborate. The next step is treating that data as a product in its own right, with a dedicated owner for what it means and how it's used.
YOUR MISSION
As a Senior Product Manager you'll define the metrics that describe how Mural creates value, and make them the shared foundation for everything built on top. The same definitions will power internal product decisions, the Insights experience Admins use in the product, and the reporting API and MCP server that customers and AI agents query.
This role starts upstream. You'll work from raw product events to decide what each metric should measure, how it's calculated, and what the data needs to look like for customers and internal teams to rely on it. Then you'll turn those metrics into experiences that help organizations understand and grow their use of Mural.
WHAT YOU'LL DO
- The evolution of data products. Shape how Mural's data products move from reporting on what happened to guiding what happens next. Work across the Govern & Trust portfolio to define how insights become part of how organizations run Mural.
- The metric layer. Define Mural's shared, cross-product metrics, like activity, collaboration, and adoption. Set the standards that let product teams define and publish their own metrics consistently. Data Engineering builds and runs the layer; you shape what goes in it and how it evolves.
- Internal product analytics. Be a thought partner to domain PMs as they set their north-star metrics, and make product data easy for them to explore on their own. Work with Business Analytics to keep product-facing and business-facing reporting working together.
- Customer-facing data products. Own the strategy and roadmap for Insights: in-product reporting and dashboards, exports and APIs, audit logs, and the methodology behind every number customers see.
- AI and agent access. Package and launch Mural's customer-facing reporting MCP server: which data it exposes, which plans get it, and what guardrails apply. Define how natural-language and agent-driven analysis extends Insights.
- Instrumentation. R&D teams own emitting events. Your job is to raise the bar on what they emit. Set per-product requirements for granularity and retention, which differ for audit logs, activity data, and product analytics. Partner with Data Engineering on event standards so metrics start from good data.
WHAT YOU'LL BRING
- 5+ years of product management experience, including shipping at least one analytics or reporting product used by paying business customers. You defined the metrics behind it, not just the UI.
- A track record of making messy or conflicting data trustworthy: reconciling competing definitions, writing metric specs engineers could build from, and getting instrumentation changed upstream.
- Experience building both platform products, where your customers are internal teams or developers, and end-user-facing data products like analytics, reporting, or insights. You understand how the two have to work together.
- Working knowledge of modern data stacks: event pipelines, warehouses and lakehouses, dbt-style modeling, and semantic layers. You can write SQL and pull data yourself.
- The ability to get agreement on definitions across teams you don't manage, including PMs, data engineering, analytics, finance, and go-to-market.
- Experience with enterprise admin or governance products (IAM, security, compliance, audit)
- Hands-on experience with semantic layer tools (dbt Semantic Layer, Cube, LookML)
- Experience designing APIs, MCP servers, or connectors for analytics
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Location: London Office; United Kingdom
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
🎯 Your main goal will be to build one of n8n’s most predictable Enterprise sales teams. You’ll develop high-performing Enterprise AEs, instill forecast and pipeline discipline, and create a repeatable operating model that wins complex, multi-stakeholder deals.
To make that happen, you’ll be hands-on in coaching, deal inspection, and team development day-to-day, while staying close enough to strategic deals and customer executives to raise the bar on how we qualify, forecast, and win:
DEVELOPING A HIGH-PERFORMING, PREDICTABLE TEAM
- Coach and develop a team of Enterprise AEs through structured 1:1s, field coaching, and deal reviews, raising both the floor and the ceiling on individual performance.
- Build a rigorous forecasting and pipeline management cadence that makes your numbers predictable quarter over quarter, not dependent on late-quarter heroics.
- Create a repeatable operating model with clear playbooks, MEDDIC/MEDDPICC-based deal inspection, and coaching rhythms, so execution doesn’t rely on you personally driving every strategic deal.
- Hire, onboard, and scale the team quickly, establishing career paths and succession plans as we grow.
SETTING THE STRATEGY FOR YOUR TERRITORY
- Prioritize and run your Enterprise territory with focus, balancing new logo pursuits with expansion plays where community signals are strong.
- Set the strategy for the team’s most complex enterprise cycles, from discovery to close, staying close enough to coach without taking the pen.
- Elevate sales methodology adoption (MEDDIC/MEDDPICC), ensuring meticulous qualification, mutual action plans, and disciplined inspection of technical and business wins.
BUILDING A STRATEGIC, MULTI-THREADED SELLING MOTION
- Build a strategic selling culture that shifts the team from “running opportunities” to multi-threaded, value-led enterprise execution.
- Orchestrate executive engagement across your accounts, aligning economic buyers, champions, and technical evaluators to keep momentum and unblock deals.
- Run high-quality deal reviews and QBRs that sharpen strategy, elevate coaching moments, and improve win rates, cycle time, and forecast accuracy.
PARTNERING ACROSS THE BUSINESS
- Collaborate cross-functionally with Solutions Engineering, Customer Success, Marketing, RevOps, and Product to refine messaging for technical buyers, strengthen the enterprise playbook, and remove friction in the sales process.
REQUIREMENTS
Must-haves
- 🏆 Enterprise sales leadership: You have 5+ years in frontline sales management, leading ICs through complex, multi-threaded enterprise deals.
- 🔎 MEDDIC/MEDDPICC mastery: You have deep, practical command of MEDDIC/MEDDPICC and a track record of coaching teams to adopt it with real inspection.
- 📈 Forecast & pipeline rigor: You’ve run a disciplined forecasting and pipeline management cadence that makes revenue predictable, not reactive.
- 🧠 Strategic deal management: You’re fluent in qualification, mutual action plans, champion building, and executive alignment in longer-cycle deals.
- 🎙️ Executive presence: You confidently engage senior stakeholders, run tight meetings, and set a high bar for clarity, urgency, and outcomes.
- 🧑🏫 Coaching & talent development: You level up AEs through structured coaching, field observation, and actionable feedback.
- 🧩 Multi-stakeholder navigation: You’re skilled at aligning technical and economic buyers, de-escalating conflict, and maintaining deal momentum.
- 🇬🇧 UK location: You’re based in the UK and happy being on-site with customers once per week on average
- 🇬🇧 English: You’re a native or bilingual speaker of English.
- 🔧 Technical-buyer credibility: You have experience selling into technical stakeholders and navigating evaluation-heavy sales motions.
- 🖥️ Open-source / PLG experience: You understand how community and bottoms-up adoption influence enterprise outcomes and how to partner with that motion.
Nice-to-haves
- Additional languages: You're fluent in French or Spanish.
- 🌉 Developer / infra SaaS background: You’ve worked in DevOps, SecOps, IT Ops, data, infrastructure, or adjacent categories.
- 💡 Scrappy startup mindset: You’ve scaled in environments where playbooks are evolving, and you enjoy building structure without slowing teams down.
- 📊 Operational excellence: You have strong instincts for clean forecasting, pipeline hygiene, and turning data into coaching and better execution.
Why join us?
You’ll take a team of Enterprise AEs and turn it into a repeatable engine, in one of the fastest-growing open-source companies in Europe. The playbooks you build and the people you hire will shape how n8n sells to the world’s biggest technical organizations. You’ll work directly with Solutions Engineering, Customer Success, Marketing, RevOps, and Product, so your voice carries well beyond your own team. n8n is a remote-first company with a passionate community of builders, a culture of autonomy and experimentation, and a very high bar for talent. If you want to build something that lasts while the company scales, apply now and help us make n8n the default way enterprises automate.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Hybrid - San Francisco
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the Role
You’ll lead the engineering team responsible for Vercel for Platforms. This product enables companies to build their own platforms on Vercel, from AI app builders and coding agents to SaaS products serving thousands of customers. We provide the infrastructure to programmatically deploy and run their customers’ applications, with custom domains, tenant isolation, and a seamless developer experience. This team is strategic to Vercel’s growth. Winning a platform means powering the applications and businesses built on top of it.
We’re looking for an engineering leader to own this horizontal team. While the team is intentionally small, the scope spans deployment infrastructure, domains, identity, billing, observability, and developer tooling. It’s a deep systems and scale challenge: evolving Vercel to support platforms managing millions of tenants and applications while making that complexity feel simple. This role combines cross-team coordination, technical direction, product judgment, and broad organizational influence to shape a strategic growth engine for Vercel
This position is hybrid based in SF
What You Will Do:
Build and grow a high-performing team of engineers through hiring, coaching, mentorship, and thoughtful career development.
Foster a culture of ownership, collaboration, and high engineering standards while creating an environment where engineers can do their best work.
Partner closely with Product, Design, and other engineering teams to define roadmap priorities and execute against ambitious product goals.
Occasionally review and contribute code to stay close to the technology and unblock the team when needed.
Drive operational excellence through strong engineering processes, incident management, and continuous improvement.
Balance short-term product delivery with long-term investments in technical quality and platform scalability.
About you:
8+ years building and operating large-scale platforms or multi-tenant systems
5+ years managing engineers
Strong technical foundation. You can review system designs, understand data model challenges, and evaluate infrastructure tradeoffs
Proven ability to translate business goals into technical strategy and drive cross-org alignment
Track record establishing trust, psychological safety, and clear expectations; skilled at timely, candid feedback
Strong facilitator in technical conflict. You listen, synthesize, decide, and bring the team with you
Clear communicator who sets expectations, gives direct feedback, and builds trust across teams
Benefits & Compensation:
Competitive compensation package and stock options.
Comprehensive, inclusive healthcare package.
Opportunities for mentorship and professional growth, including attendance at industry events.
Flexible Time Off with a recommended minimum of four weeks per year, plus paid holidays.
Remote-friendly culture with teammates across multiple time zones.
Dedicated equipment and work-from-home budget to help you create an effective workspace.
The San Francisco, CA base pay range for this role is 262,000-348,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: White Plains, New York
Director, Business Intelligence & Reporting
Position Overview
The Director, Business Intelligence & Reporting, is responsible for leading the strategy, architecture, development, governance, and continuous improvement of enterprise reporting and analytics. This role serves as the organization’s subject matter expert for Microsoft Power BI and bridges complex data infrastructure with executive and operational decision-making. Working closely with Finance, Data Platform, Engineering, IT, Security, and business leaders, the Director will establish scalable reporting standards, consistent KPI definitions, trusted semantic models, and production-grade dashboards that deliver clear, actionable insights.
The role will maintain continuity of critical reporting while helping transition manual and legacy reporting processes into a governed enterprise environment. It will also support the broader Enterprise Data Strategy by aligning dashboards, reporting logic, data-quality controls, and source-system reconciliation with the future-state data platform.
Primary Responsibilities
Enterprise Reporting Strategy & Architecture:
Define and execute the enterprise roadmap for Power BI reporting and analytics. Partner with engineering and business teams to transition legacy reporting into scalable semantic models, governed data hubs, and reusable reporting assets.
Business Intelligence Delivery:
Own the design, development, maintenance, and continuous improvement of enterprise dashboards, recurring management reporting, and executive reporting across Finance, Sales, Operations, Product, and other business functions.
Advanced Power BI Development:
Architect and deliver complex, interactive Power BI reports and dashboards. Develop optimized DAX calculations and Power Query/M transformations and promote efficient performance across large, multi-source datasets
Data Modeling & Integration:
Partner with data engineers and cross-functional teams to integrate data from disparate enterprise systems. Design robust dimensional and star-schema models and define clear relationships between reporting outputs and underlying data sources.
Reporting Transformation:
Lead the transition from manual, spreadsheet-based, and legacy reporting processes toward repeatable, scalable, consistent, and well-documented reporting solutions while maintaining continuity of critical business reporting.
Data Quality, Reconciliation & Validation:
Establish controls to validate reporting outputs against source systems, agreed business definitions, formulas, and cutoff dates. Identify reporting exceptions and data inconsistencies and coordinate resolution with appropriate data and business owners.
KPI & Metric Governance:
Partner with stakeholders to establish consistent KPI definitions, calculation methodologies, ownership, lineage, and conflict-resolution processes. Maintain documentation for report logic, source systems, dependencies, and business use.
BI Governance & Best Practices:
Partner with IT and Security to establish Power BI workspace governance, access protocols, security standards, deployment practices, and performance monitoring. Standardize user experience, visual design, layout frameworks, and calculation conventions.
Executive Advisory & Business Partnership:
Serve as a strategic advisor to executives and department leaders. Translate high-level business questions into precise analytical requirements and decision-ready dashboards, reports, and insights.
Enterprise Data Strategy Alignment:
Represent the reporting and analytics workstream within the broader Enterprise Data Strategy. Partner with the Data Platform organization to determine which reporting assets should be retained, redesigned, consolidated, migrated, or retired.
Team & Vendor Leadership:
Provide technical direction and quality oversight to analysts, developers, consultants, and vendors supporting reporting and analytics. Establish development standards, conduct solution reviews, and promote knowledge transfer and documentation.
Innovation & AI Enablement:
Evaluate practical emerging capabilities, including AI-assisted analytics, Microsoft Copilot for Power BI, and advanced predictive features, in partnership with Data, IT, Security, and business stakeholders.
Minimum Qualifications
Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Business Intelligence, Finance, or a related field, or equivalent professional experience.
8+ years of progressive experience in Business Intelligence, analytics, enterprise reporting, or advanced data visualization, including ownership of enterprise-scale Power BI solutions.
Expert-level proficiency with Power BI Desktop and Power BI Service, including semantic models, DAX, Power Query/M, gateways, workspaces, security, deployment pipelines, and performance optimization.
Advanced SQL proficiency and strong knowledge of dimensional modeling, star-schema design, data warehousing principles, and ETL/ELT concepts.
Demonstrated experience reconciling reporting outputs to source-system data and establishing reporting validation and quality-control processes.
Experience defining enterprise KPIs, metric standards, reporting governance, documentation, and data lineage expectations.
Ability to translate complex business requirements and ambiguous questions into clear technical specifications and decision-useful reporting solutions.
Strong executive communication, stakeholder management, analytical, problem-solving, and documentation skills.
Experience partnering across Finance, Data, Engineering, IT, Security, Sales, Operations, and Product functions.
Preferred Qualifications
Experience with Microsoft Fabric or a comparable modern enterprise data platform.
Experience modernizing or migrating legacy reporting environments and consolidating redundant dashboards and reports.
Experience supporting financial, customer, sales, operational, and executive or Board-level reporting.
Experience with enterprise data governance, master data management, data cataloging, or data lineage initiatives.
Microsoft Certified: Power BI Data Analyst Associate (PL-300), Fabric Analytics Engineer Associate (DP-600), or comparable credentials.
Compensation & Benefits
$180,000 – $230,000 annual total compensation (commensurate with experience)
Competitive Medical Health Plans, Low, Mid, High.
Employer Paid Low Medical Plan for Employee & Dependents (HSA Eligible)
Employer Paid Dental & Vision for Employee
Employer Paid Life Insurance for Employee
Employer Paid Long-term Disability
for Employee
Employer Paid Hospital Confinement for Employee ~ (If enrolled in Medical)
+ Voluntary Supplemental Insurance Coverage Options
20 days PTO &
7 Sick Days Annually
10 Fixed Paid Holidays Off Annually
401(k) Matching up to 3%
About Us
Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company’s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.
View our CCPA disclosure notice here
Location: Remote, Worldwide; Croatia; Serbia; Germany; Austria; Zurich, Switzerland
Workplace: remote
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
The Role
We are seeking an experienced English into Bosnian (Cyrillic) Review Lead to serve as the language quality owner and primary client-facing linguistic expert for a leading global technology client.
You will own the locale’s interpretation of the client’s quality standards and make sure that the Post-Editing Lead, Post Editors, and Reviewers all work to the same shared understanding of “good”. You will be the main point of contact for the client’s Language Manager on quality discussions, arbitration, and escalations, and you will drive consistency, quality governance, and continuous improvement across UI, marketing, product, informational, legal, and support content.
Project Details
- Location: Remote (based in one of the approved countries below)
- Expected volume: Approximately 24 hours per month
- Employment type: Freelance / Independent Contract
- Task type: Language Lead Support
- Content types: UI, Marketing, Informational, Legal, Product, Support
- Language pair: English into Bosnian (Cyrillic)
What You Will Do
-Analyse requirements: Review every style guide and glossary update, assess which quality categories and content types it affects, and record the changes. Track what the client’s Language Manager actually corrects and says in calibration and quality calls, not only what is written down.
-Relay expectations: Run regular alignment roundtables with the language community and publish a structured monthly quality digest covering performance, priority improvement areas, style guide updates, and notable errors and arbitration outcomes.
-Manage review quality actively: Coach Reviewers one-to-one using specific examples, run shadowing sessions, and deliver training built from real alignment data.
-Improve the standard: Turn recurring justification patterns into well-reasoned style guide proposals, and share cross-locale patterns with the Welocalize Quality Manager.
-Maintain alignment with the client: Treat Language Manager decisions as the standard, raise concerns with evidence at the right forum, and aim for fewer surprises over time.
What You Will Own
-The locale’s review service score, including RQE audit and alignment performance
-The community’s shared understanding of quality
-The integrity of the arbitration record, ensuring that every arbitration sent to the client is valid and well-evidenced
-The working relationship with the client’s Language Manager, including clarifications, escalations, and expectation tracking
Requirements
- Experience: 3 to 5+ years in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles
- Client and stakeholder management: Direct experience as the primary point of contact for client Language Managers, managing formal arbitration or escalation processes, and facilitating conflict resolution
- Quality audit frameworks: Deep, practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping
- Style guide and expectation analysis: Ability to analyse style guide changes, identify implicit client expectations, and map tolerance by content type (for example, Marketing vs. Legal vs. UI)
- Meeting facilitation: Hands-on experience with one-to-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting
- Analytical approach: Skill in tracking error concentrations, severity drift, and alignment scores, and in converting justification patterns into style guide improvements
- Language: Native-level Bosnian (Cyrillic) and professional-level English
- Preferred: Prior experience supporting major technology localization programs and working with calibration or alignment tools
Additional Key Information
- Successful candidates will be provided with a dedicated device for project work.
- A background check is required as part of onboarding.
- Candidates must be physically located in one of the approved countries.
Approved countries: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, El Salvador, Finland, France, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Lithuania, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.
Why Join Us
This role offers a long-term partnership with global teams on high-visibility products. You will benefit from steady project volume, comprehensive onboarding and ongoing upskilling, and access to established linguistic resources.
If this sounds like the right opportunity, we would love to hear from you.
Job Reference: #LI-JC1
Location: Remote
Workplace: remote
Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important To Arcadia
The Technical Product Manager, Life Sciences sits at the intersection of product strategy and engineering execution, embedded directly with our teams to turn complex healthcare data and platform capabilities into products our customers rely on. This role owns the technical depth of the product lifecycle while keeping the team anchored to customer value and business outcomes.
You will be the connective tissue between Product and Engineering: fluent enough in the technical stack to make real-time tradeoff decisions with engineers, and disciplined enough in product craft to keep the roadmap grounded in customer impact. This is a hands-on, technical product role for someone energized by the details of how things work, not just what gets shipped.
What Success Looks Like
In 3 Months
Develop working fluency in Arcadia's platform architecture, data model, and the technical stack of your assigned engineering team.
Build trusted, credible working relationships with your engineering counterparts, joining sprint ceremonies and grooming sessions.
Take ownership of a product area's backlog and begin active prioritization grounded in customer and technical impact.
Demonstrate the ability to hold your own in a technical conversation about pipeline architecture, data, or implementation tradeoffs.
In 6 Months
Ship one or more meaningful product increments in close partnership with engineering, on a predictable delivery cadence.
Establish clear product and delivery metrics, and use them to guide prioritization and stakeholder reporting.
Be a go-to resource for engineering on requirements clarity, scope tradeoffs, and customer context.
Lead structured technical discovery (data investigation, feasibility checks, pipeline architecture discussions) that informs roadmap decisions.
In 12 Months
Be recognized as the product owner and technical subject-matter expert for your portfolio, trusted by engineering and business stakeholders alike.
Drive roadmap strategy that balances near-term delivery with long-term platform scalability and technical health.
Proactively identify and act on opportunities to reduce technical debt, improve data quality, or unlock new technical capability.
Mentor peers on how to work effectively with engineering teams and contribute to broader product-engineering process improvements.
What You'll Be Doing
Own product strategy and roadmap for a defined portfolio within Arcadia's platform, partnering day-to-day with an embedded engineering teams through the full SDLC.
Translate business goals, customer needs, and technical realities into clear requirements, acceptance criteria, and well-scoped increments engineering can execute against.
Engage deeply with engineering on data pipeline, data models, and enrichment asking the right technical questions and making informed calls when priorities conflict.
Run and participate in agile ceremonies: backlog grooming, sprint planning, sprint reviews, and incident/RCA reviews, ensuring engineering has what it needs to move fast without losing quality.
Deconstruct ambiguous or large-scale goals into MVPs and iterative delivery plans, adjusting scope based on technical constraints and customer feedback.
Use SQL and product/data instrumentation to self-serve answers, validate hypotheses, and make data-informed prioritization decisions.
Replicate, triage, and help troubleshoot complex product issues alongside engineering, escalating and documenting bugs and workarounds as needed.
Communicate roadmap progress, technical risks, and tradeoffs clearly to both technical and non-technical stakeholders.
Partner with agentic designers, operations, commercial, marketing, and analytic teams to ensure what engineering ships is adopted and drives measurable value.
Advocate for a healthy balance between shipping new capability and managing technical debt, performance, and platform scalability.
What You'll Bring
Education
Bachelor's Degree in Computer Science, Data Science, Statistics, or a related field (or equivalent professional experience)
Experience
4–7+ years of product management experience, with meaningful time spent working shoulder-to-shoulder with engineering teams in Agile/Scrum environments.
Proven track record taking products from requirements through SDLC to launch, including scoping MVPs and iterating post-launch.
Experience engaging in real technical tradeoff discussions architecture, APIs, data flows, scalability, and implementation approach.
Healthcare, health-tech, or complex B2B data/SaaS experience strongly preferred; population health, value-based care, or interoperability experience is a plus.
Technical Fluency
Hands-on SQL proficiency, comfortable writing queries to self-serve analysis and validate product decisions.
Working understanding of database and data-platform technologies (e.g., Snowflake, cloud data warehouses) and how data model design affects product capability.
Comfort partnering with engineers on API design, system architecture, and technical constraints without needing everything translated into non-technical terms.
Qualities & Skills
Strong ownership mentality with a bias toward action and hands-on execution.
Excellent written and verbal communication; able to move fluidly between engineering detail and executive-level summary.
Comfortable operating in ambiguity, breaking large problems into deliverable increments.
Calm, confident facilitator of trade-off conversations across product, engineering, and business stakeholders.
Attention to detail and a commitment to clear, current documentation.
Would Love For You To Have
Experience with healthcare data standards or interoperability frameworks (e.g., FHIR) and regulatory-grade data environments.
Exposure to AI/ML or GenAI-enabled product capabilities, including retrieval-augmented generation, automation, or predictive analytics.
Experience with BI/visualization tools (Tableau, Power BI, Looker, or similar) and large-scale data platforms (Snowflake, Redshift, Databricks, or similar).
A background in a hard science (math, statistics, computer science, or engineering) or prior experience as a software engineer or data analyst.
What You'll Get
The chance to work shoulder-to-shoulder with a team of extremely talented, dedicated engineers and product builders.
Deep, focused exposure to Arcadia's platform architecture, data model, and engineering practices.
Be part of a mission-driven company transforming healthcare by changing the way patients receive care.
A flexible, remote-friendly company with personality and heart.
Employee-driven programs and initiatives for personal and professional development.
Membership in the Arcadian and Barkadian community.
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Location: Office, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: Join us as an Senior Technical Project Manager.
Requirements
5+ years of experience as a Project Manager in IT companies.
Hands-on experience with production incidents, root cause analysis, postmortems, and understanding of reliability concepts.
2+ years of prior hands-on experience in a technical role (Backend Development, Frontend Development, Tech Lead or DevOps Engineering) is required
Experience working directly with DevOps teams is strongly preferred.
Hands-on experience managing multiple concurrent projects.
Strong background in Scrum/Kanban/Waterfall/Hybrid methodologies.
Hard Skills:
Deep understanding of project lifecycle management (SDLC).
Ability to plan, track, and deliver infrastructure and platform engineering projects.
Solid understanding of DevOps principles, CI/CD pipelines, monitoring/observability and release management.
Experience in managing cross-functional teams (5+ team members).
Proficient with project management tools: Jira, Confluence, MS Project, Smartsheet.
Strong skills in gathering, analyzing, and documenting business and technical requirements (e.g., SRS, Use Cases, User Stories, infrastructure requirements).
Ability to read and understand technical documentation, architecture diagrams, and infrastructure specifications independently, without relying solely on the team for translation.
Soft Skills:
Strong leadership with a focus on motivating and inspiring the team in high-pressure, fast-moving environments.
Proven ability to create a shared sense of purpose, aligning team members around common goals and product vision.
Skilled in building trust and psychological safety within distributed and hybrid teams.
Encourages a culture of ownership, accountability, and continuous improvement.
Experienced in managing through ambiguity, providing clarity and focus during shifting priorities or requirement changes.
Excellent stakeholder management: able to align interests between tech and business teams.
High emotional intelligence; strong listener and facilitator who resolves conflicts constructively.
Clear and persuasive communicator in both business and technical contexts.
Credible with engineers: able to earn technical trust based on hands-on background rather than authority alone.
Responsibilities
Lead the DevOps team to develop, maintain, and improve infrastructure and processes.
Partner with engineering leads to prioritize technical debt and feature/infrastructure delivery work within the DevOps backlog
– infrastructure upgrades, CI/CD pipeline improvements, monitoring/observability initiatives, security-related infrastructure work, incident postmortems and follow-ups.
Plan and track infrastructure and platform engineering work at the task level
– breaking down infrastructure epics into actionable tickets, estimating effort with engineers, and sequencing dependencies (e.g., migrations, environment provisioning, tooling rollouts).
Coordinate DevOps on-call/incident processes
with the team, ensuring incidents are logged, tracked, and followed up with corrective action items.
Bridge communication between business, development and DevOps teams.
Define and maintain roadmap and coordinate sprints.
Identify and mitigate project risks, particularly those related to infrastructure reliability, security, and financial compliance.
Facilitate Agile ceremonies: planning, daily standups, retrospectives.
Track project performance and ensure alignment with business KPIs and goals (e.g., uptime, MTTR, infrastructure cost efficiency).
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
22 business days of paid leave.
Additional days off for national holidays.
Health insurance.
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: EU/Ukraine
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as an IAM/PAM Governance Specialist.
Requirements
2+ years of experience in IAM, PAM, Identity Governance, Information Security, IT Controls, IT Audit, or a related area.
Good understanding of Identity and Access Management concepts, including user lifecycle, role-based access control, least privilege, segregation of duties, and access recertification.
Practical understanding of Privileged Access Management and risks associated with privileged, administrative, shared, and service accounts.
Experience performing access reviews, privileged access reviews, or user entitlement assessments.
Experience reviewing access controls and identifying excessive, outdated, or inappropriate permissions.
Experience supporting internal or external audits, including evidence collection, control testing, findings follow-up, and remediation tracking.
Ability to assess whether access controls are operating effectively and document identified gaps and recommendations.
Experience working with system owners, administrators, Security, IT, and other stakeholders to investigate and remediate access-related issues.
Understanding of security control frameworks and standards such as ISO 27001, NIST, SOC 2, or similar.
Ability to work with IAM/PAM platforms, administrative consoles, access management systems, and related security tooling.
Strong analytical and documentation skills, with attention to detail.
Ability to independently manage assigned reviews, audits, and remediation activities.
Good written and verbal communication skills and the ability to explain access control issues to both technical and non-technical stakeholders.
Would be a plus:
Hands-on experience with PAM solutions such as CyberArk, BeyondTrust, Delinea, or similar.
Experience with Identity Governance solutions such as SailPoint, Saviynt, Microsoft Entra ID Governance, or similar.
Experience reviewing privileged access in cloud environments such as AWS, Azure, or GCP.
Experience with joiner, mover, and leaver processes.
Experience with service accounts, emergency/break-glass accounts, and privileged session controls.
Familiarity with regulatory or compliance requirements related to access management.
Relevant certifications in information security, IAM, audit, or risk management are a plus.
Responsibilities
Perform periodic reviews of privileged, administrative, shared, service, and other high-risk accounts across critical systems.
Review user and administrative access to identify excessive, outdated, inappropriate, or conflicting permissions.
Support and coordinate access recertification and entitlement review activities with system and business owners.
Assess IAM/PAM-related security controls and verify that access management processes are operating effectively.
Perform security and access control audits of internal systems and applications.
Collect, validate, and maintain audit evidence related to identity, access management, and privileged access controls.
Identify IAM/PAM control gaps, document findings, and track remediation actions through to closure.
Monitor privileged access governance requirements, including least privilege, segregation of duties, and appropriate use of administrative accounts.
Work with PAM and administrative consoles to review privileged access configurations, account usage, permissions, and control effectiveness.
Support governance of service accounts, emergency/break-glass accounts, and other non-standard privileged identities.
Collaborate with the IAM Cybersecurity team on access-related issues that require changes to IAM platforms, integrations, or technical controls.
Work with system owners, administrators, IT, Security, and business stakeholders to investigate and remediate access-related risks.
Support internal and external audits, compliance assessments, and security reviews related to IAM and PAM.
Maintain and improve IAM/PAM governance documentation, procedures, control descriptions, and review records.
Contribute to improving and automating access reviews, privileged access monitoring, evidence collection, and reporting processes.
Provide regular reporting on access review status, identified risks, open findings, and remediation progress.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: Barcelona, Spain
Workplace: hybrid
⛵ About our Crew
Click&Boat
is a rental platform product of
Boats Group,
the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!
Click&Boat is the European leader in boat rentals
. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.
To support this growth, we are hiring a
Customer Experience Agent
to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.
🚤 The role
In Click&Boat, there are 3 main operational Business Units :
Supply:
deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.
Sales:
deals with tenants and supports them all along a booking process, from quotations to closing the deal.
Customer Care:
represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).
As Customer Experience, you will integrate the Customer Care crew
and will play a key part in
supporting our users
, and collaborating closely with
the Finance, Sales and Supply crew members
across teams to deliver a high-quality work.
If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for.
🛟 What floats your boat
As a central part of our day-to-day operations, your main mission will be to
handle customer interactions efficiently
, managing
service-related issues, complaints, and claims
between boat owners and renters. While your work will focus on r
esolving tickets
and ensuring smooth communication, you will also contribute to
maintaining our service quality
standards and
supporting seasonal team members
during the high season.
Operations (80%)
Low season (October - March)
Manage
incoming inquiries
from boat owners and renters via
tickets and phone calls
.
Provide
accurate and timely responses
, ensuring issues are properly documented and resolved.
Handle
routine requests
, updates, and follow-ups to maintain a high level of customer satisfaction.
High season (April - September)
Act as an
escalation point
for
complex or urgent cases
, managing communication via
email (80%)
and
phone (20%)
.
Mediate disputes
between boat owners and renters, investigating claims and
negotiating fair solutions
in line with Click&Boat’s
terms and conditions
.
Manage
critical cases
such as
last-minute cancellations, service complaints, or boat damage
, ensuring efficient resolution and clear communication between all parties.
Report recurring issues or feedback
to help improve our internal processes and overall service quality.
Internal process analysis and update (10%)
Prepare for
high-season operations
by coordinating seasonal staff training, onboarding, and analyzing end-of-season KPIs to enhance future processes.
Identify opportunities for
product and process improvements
, creating reports on user feedback and system bugs to support development teams.
Collaborate with
cross-functional teams
to optimize workflows and contribute to the global mission of reducing contact ratios and improving response times
Contribute to seasonal operations by helping prepare
training
materials, supporting
onboarding
sessions, and assisting temporary staff during the high season
Coaching and Quality Review (10%)
During high season (April-September), guide and support seasonal employees, conducting
quality reviews
and leading training sessions to uphold service excellence
🧭 What you bring aboard
We’re seeking motivated, detail-oriented team players with a passion for problem-solving and a knack for delivering excellent service.
Language Skills:
Bilingual in
French
and fluent in English.
Customer Experience:
1+ years of previous experience in customer-facing roles is required, handling legal complaints and complex users conflicts.
Solution-Oriented:
Comfortable handling challenging situations and finding creative resolutions.
Time Management Skills:
Demonstrated ability to prioritize tasks effectively, meet deadlines, and handle multiple responsibilities in a fast-paced environment.
Organized and Flexible:
Thrives in a dynamic environment, especially during high-season periods with weekend shifts.
Process-oriented and methodical:
enjoys following structured workflows and continuously improving efficiency in daily operations.
Queue management mindset:
takes satisfaction in maintaining a clean, organized ticket queue and ensuring no requests remain unresolved
🌊 Bonus points (great to have, never a dealbreaker)
Language skills: Any other language spoken from our markets is a plus (Spanish/Italian/German).
Passion for Boating:
An interest in boating or a connection to our industry is a bonus!
🗺 The hiring journey
Intro call with Talent Acquisition
Case Study
Interview with your future manager
Interview with the Head of Customer Care
We aim to keep things smooth, transparent, and respectful of your time throughout the process.
What awaits you aboard
🚀 A fast-growing international company with real impact;
💻 Remote work policy: 1 day per week, depending on periods of the year and seniority;
🌴 5 additional days off;
📖 Extensive internal training;
🥪 Lunch vouchers (Cobee);
💪 Gym partnerships (Wellhub);
🚤 Boat licence offered and exclusive discounts on your next boat trips;
🥐 Breakfast every Tuesday morning;
🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;
🎉 Team-building activities.
Contract: Full-time, permanent.
🪝 Ready to join?
If this opportunity sounds like your next adventure, hit the “apply to this job” bottom.
Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you.
At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊
Location: Canada
About the Role
You will be the person who makes our AI better at selling. You will read its conversations, notice what is working and what is not, and change the instructions it follows so the next thousand conversations go better.
You do not need to know everything on day one. We will teach you our tools, our playbooks and how to write and test prompts. What we cannot teach is the instinct for conversations, a feel for sales, and the curiosity to dig into the data and ask why.
What You'll Do
Review AI-drafted text messages each day, and approve, edit or rewrite them before they send.
Spot patterns across conversations, such as an opener that gets replies but no orders, and figure out the cause.
Update each brand's prompts and playbook to fix problems at the source, then test the change before it goes live.
Respond to brand requests and turn them into playbook updates.
Help launch new brands: deep research on their brand, write the persona and opening messages, and check that offers work.
Run and track A/B tests, and report what won.
Requirements
You read people well. From one text you can tell whether a shopper is ready to buy, has a question, or is done, and you reply the way a real person would.
You have sales instinct. You answer an objection and then ask for the sale, without arguing or pushing the customer away.
You are curious about data. You can open a table of conversations and ask the right questions: how many, compared to what, at which brand, since when. You notice when a number looks off and go find out why.
You fix the cause, not the symptom. When the AI says something wrong, you look for the reason (a missing fact, a vague rule, two rules that conflict) and fix the instruction so it does not happen again.
You are comfortable with AI tools. You use ChatGPT, Claude or similar tools regularly and understand that how you ask shapes what you get back.
You are online. These are live conversations. You are responsive during working hours and quick to pick things up in Slack.
You learn fast and like feedback. You pick up new tools quickly and want to get better each week.
Nice to Have
Experience in sales (SDR, BDR, retail or any role with a close rate), customer support, or live chat.
Experience at a DTC brand or ecommerce agency.
Familiarity with Shopify, Klaviyo, Postscript or similar tools.
Spreadsheet skills, or basic SQL.
Something you have built or automated with AI on your own.
What We'll Teach You
Our console, approval queue and playbook system.
How to write, test and ship prompt changes.
Shopify basics, discount codes and how they combine.
How we run and read A/B tests.
Location: India; Pakistan; Dominican Republic; Bolivia, Plurinational State of; Guatemala
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking a highly organized Workforce Planning & Resource Coordination Specialistto support the daily planning and deployment of more than 1,800 contributorsacross multiple AI training projects. Reporting to the Supply Manager, you will allocate contributors according to project demand, maintain accurate workforce and capacity data, coordinate resource movements, and work closely with Project, Training, and Onboarding Leads. The ideal candidate has experience in operations coordination, workforce management, or resource planning, with strong spreadsheet skills, attention to detail, and the ability to make data-driven decisions in a fast-paced, shift-based environment.
Key Responsibilities
Allocate and reassign contributors across projects based on changing demand, capacity, and operational priorities.
Coordinate access permissions, training requirements, and instructions associated with resource movements.
Maintain accurate and up-to-date records of contributor deployment, status, performance, and availability.
Monitor project capacity, throughput, onboarding, and offboarding to support effective workforce utilization.
Identify capacity shortages, resource conflicts, and data inconsistencies, escalating risks to the appropriate stakeholders.
Track resource requests from initial submission through allocation and completion.
Coordinate with Project, Training, Onboarding, and Supply teams to ensure smooth resource deployment.
Conduct clear shift handoffs, documenting outstanding requests, pending actions, and operational risks.
Recommend improvements to resource planning processes, tracking systems, and workforce management workflows.
Support timely, accurate decision-making in a dynamic environment with competing operational priorities.
Requirements
Professional experience in operations coordination, workforce management, resource planning, or a similar role.
Strong spreadsheet skills and experience maintaining structured datasets, tracking records, and managing operational information.
Excellent organizational skills and attention to detail.
Ability to analyze capacity and resource data to make accurate, data-driven decisions under pressure.
Strong communication and stakeholder-management skills.
Ability to track multiple requests, deadlines, and dependencies simultaneously.
Comfortable working in a fast-paced, shift-based environment and completing clear handoffs between teams.
Availability to work the specified schedule for the full 16-week project.
Location: Argentina; Peru; Mexico; Brazil; Chile; Colombia
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking a highly organized Workforce Planning & Resource Coordination Specialistto support the daily planning and deployment of more than 1,800 contributorsacross multiple AI training projects. Reporting to the Supply Manager, you will allocate contributors according to project demand, maintain accurate workforce and capacity data, coordinate resource movements, and work closely with Project, Training, and Onboarding Leads. The ideal candidate has experience in operations coordination, workforce management, or resource planning, with strong spreadsheet skills, attention to detail, and the ability to make data-driven decisions in a fast-paced, shift-based environment.
Key Responsibilities
Allocate and reassign contributors across projects based on changing demand, capacity, and operational priorities.
Coordinate access permissions, training requirements, and instructions associated with resource movements.
Maintain accurate and up-to-date records of contributor deployment, status, performance, and availability.
Monitor project capacity, throughput, onboarding, and offboarding to support effective workforce utilization.
Identify capacity shortages, resource conflicts, and data inconsistencies, escalating risks to the appropriate stakeholders.
Track resource requests from initial submission through allocation and completion.
Coordinate with Project, Training, Onboarding, and Supply teams to ensure smooth resource deployment.
Conduct clear shift handoffs, documenting outstanding requests, pending actions, and operational risks.
Recommend improvements to resource planning processes, tracking systems, and workforce management workflows.
Support timely, accurate decision-making in a dynamic environment with competing operational priorities.
Requirements
Professional experience in operations coordination, workforce management, resource planning, or a similar role.
Strong spreadsheet skills and experience maintaining structured datasets, tracking records, and managing operational information.
Excellent organizational skills and attention to detail.
Ability to analyze capacity and resource data to make accurate, data-driven decisions under pressure.
Strong communication and stakeholder-management skills.
Ability to track multiple requests, deadlines, and dependencies simultaneously.
Comfortable working in a fast-paced, shift-based environment and completing clear handoffs between teams.
Availability to work the specified schedule for the full 16-week project.
Location: Netherlands; Germany; Sweden; Switzerland; New Zealand; Spain
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking experienced Subject Matter Experts (SMEs)in psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether sufficient context was gathered before recommendations were made, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical skills, and the ability to distinguish information that could materially change a recommendation from details that are less relevant.
Key Responsibilities
Review AI conversations involving real-world interpersonal situations and everyday decision-making.
Identify missing context and recommend relevant follow-up questions that could improve the quality of AI responses.
Evaluate whether gathering additional information would materially change an AI-generated recommendation.
Distinguish between load-bearing information that affects a decision and non-essential or merely descriptive details.
Conduct qualitative reviews and document findings using structured evaluation guidelines.
Assess whether conversations adequately consider relevant personal, psychological, social, financial, practical, and organizational factors.
Identify missed opportunities for clarification, deeper understanding, and information gathering.
Review conversations involving relationships, work, education, family, wellbeing, planning, and resource constraints.
Collaborate with research teams to ensure consistent, evidence-based assessments.
Maintain high standards of accuracy, clarity, and consistency while meeting project deadlines.
Requirements
Candidates must have at least 3–5 years of relevant direct professional experience in one or more of the following domains:
1. Licensed Social Work
Master's degree in Social Work (MSW) or an equivalent graduate-level qualification.
LCSW, LICSW, LMSW, or an equivalent applicable social work license or credential.
Experience in client assessment, case review, interviewing, counseling, or related social-work practice.
2. Counseling, Therapy, or Psychology
Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy license or credential; or
PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology.
Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work.
3. Qualitative Research, HCI, or Communication
MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline.
Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, or qualitative coding.
Ability to analyze conversations systematically and identify missing context, communication patterns, and opportunities for clarification.
4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields
Relevant professional qualification, credential, or demonstrated subject-matter expertise.
At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway.
Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work.
Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.
seniorГеография найма не уточнена
УдалённоAble to work in a time zone close to Dubai or Cyprus
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Maintain regular on-site presence across the assigned warehouse network to understand employee concerns, coach managers, and support timely issue resolution
УдалённоseniorГеография найма не уточнена
УдалённоLondon Office; United Kingdom
Remote-friendly culture with teammates across multiple time zones
