Responsibilities:
• Daily payment operations, settlements & reconciliations
• Monitoring payment systems and troubleshooting issues
• Compliance with AML/KYC and regulatory requirements
• Reporting and analysis of payment operations
• Cooperation with banks, payment providers and internal teams
• Monitoring payment industry trends and regulations
Requirements:
• 3+ years in EMI or financial services
• Strong knowledge of SEPA, SWIFT, card payments & APMs
• Understanding of AML/KYC and financial regulations
• Experience with payment systems, reporting tools & advanced Excel
• Strong analytical and problem-solving skills
• English C1–C2
We offer:
• €3,000+ NET + performance bonuses
• Official employment under Cyprus labor law
• Paid vacation, sick leave & public holidays
• Free corporate lunches
• Partial compensation for English courses
Location: CAN: Vancouver (333 Seymour St)
Workplace: Hybrid
The role / impact
You will help build the platforms and product capabilities that support money movement through Xero, from collecting invoice payments and paying bills to supporting payroll and future payment experiences. Your work will make payments feel more connected within Xero, helping small businesses manage their money with greater ease and confidence.
You will take ownership of meaningful engineering problems, building reliable, secure and scalable software where financial accuracy matters. Working closely with engineering, product and operational partners, you will help shape technical decisions, make trade-offs clear and balance delivery with the controls needed to protect customers and their money.
Through thoughtful communication, knowledge sharing and constructive feedback, you will contribute to an inclusive team culture and help improve how a growing engineering organization works.
The team / how they connect
You will join Payments Platform Engineering, an early-stage organization building the
foundations for collecting and paying money through Xero. The team is creating reusable capabilities that can support multiple products, payment methods, providers and regions, while staying closely connected to customer needs.
The work spans payment orchestration, provider integrations, onboarding and verification, risk, reconciliation and internal ledger capabilities. As the organization takes shape, you will have the opportunity to influence architecture, challenge assumptions and help define how payment experiences are built and scaled across Xero.
The team is currently working on / Initially, you will focus on
- Evolving systems tightly coupled to invoicing into reusable payment capabilities that support multiple products, providers and regions.
- Building payment orchestration and provider integrations, with clear boundaries between payment methods, providers and the networks that move money.
- Developing foundations across customer onboarding, know-your-business verification, entity management, risk and compliance.
- Strengthening reconciliation, dispute handling and internal ledger capabilities so financial events are represented accurately and can be traced.
- Supporting bill payments and broader incoming and outgoing money flows, with reliability, security and observability built in.
- Applying AI and automation where they can reduce manual effort, while maintaining clear controls and appropriate human oversight.
Your initial area of ownership will sit within these priorities, with room to shape both the technical approach and how the team delivers.
Where and how you can work
This role is based in Vancouver. We operate on a hybrid model where you will spend one to two days a week in the office for collaborative technical discussions and team alignment, with the flexibility to work from home on the other days.
Here are some of the things we are looking for
- You bring strong backend software engineering experience and a track record of building and operating reliable services in production.
- You understand distributed systems and can reason through service boundaries,consistency, resilience and failure handling.
- You have practical experience working with transactional data, where correctness, integrity and traceability are essential.
- You can work through ambiguous problems, make pragmatic architectural decisions and recognise when to improve an existing system or take a new approach.
- You take ownership beyond implementation, considering automated testing, deployment, observability and the ongoing operation of your services.
- You communicate clearly and collaborate well across engineering, product and operational teams, connecting technical decisions to customer outcomes.
- You are interested in using AI tools to improve engineering productivity and exploring automation with appropriate controls and human oversight.
Experience in payments, financial systems or other environments where accuracy and
auditability are critical would be valuable.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is 131,800 - 150,000 CAD.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable
compensation:
● Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
● Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional
development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Location: CAN: Vancouver (333 Seymour St)
Workplace: Hybrid
ABOUT THE ROLE
For a small business, getting paid isn’t an abstract technical problem. It affects whether they can pay their people, buy supplies and take on their next opportunity. We connect money movement with financial context to help small businesses manage cash flow with greater confidence.
Payments is one of Xero's biggest areas of investment and growth, and it's how small businesses get paid, pay their people, and take on their next opportunity. As Engineering Manager, you'll lead the Payments Platform engineering team in Vancouver as it takes on early-stage initiatives that power money movement across Xero and enable new product lines globally, including global bill payments. You'll keep the team delivering while building the engineering practices and capability it needs to grow.
THE TECHNICAL CHALLENGES
The team is building the capabilities that sit underneath every payment a small business makes or receives. Four problems define the work:
- A shared payments platform: Build orchestration, risk and fraud, and multi-provider capabilities that work across products and markets, helping teams launch new payment products faster without rebuilding the same foundations.
- Global bill payments: Make a complex financial process feel simple for small businesses while keeping it accurate, secure and connected to the accounting record.
- High throughput at scale: Design reliable, secure distributed services that remain dependable under real-world production constraints.
- Customer impact alongside architectural progress: Selectively rebuild and enhance existing systems, delivering value quickly while moving toward a coherent long-term architecture.
- AI capabilities customers can trust: Apply AI to challenging product problems while protecting customer trust, and bring the same discipline to how we evaluate and operate those capabilities.
Your job is to make sure the team can take on these problems together, sequencing the work so that both customer value and long-term architecture move forward.
IMPACT
- First 6 months: you'll understand the payments platform, its consumers, and the customer problems it enables teams to solve. You'll have the team delivering production code, with a clear delivery plan and roadmap agreed for at least one core capability, such as onboarding, orchestration, risk and fraud, or multi-provider support. You'll also have set up healthy on-call and review practices, and you'll be building the team's capability through mentoring and technical reviews.
- First 12 months:the team's architectural decisions will be running in production and helping new payment products launch faster. You'll have established engineering standards and clear ownership across the Vancouver Payments team, and the work will be reaching small businesses through faster, safer ways to pay and get paid.
OWNERSHIP
You'll own the delivery, staffing, and operational health of the Vancouver Payments engineering team, including hiring, performance, and career development for every engineer on it. You'll set the team's priorities with the product and engineering leadership, and you'll own the team's processes, quality standards, and on-call practices within agreed standards. Technical architecture decisions for the platform sit with the team's technical leads and principal engineers, and you'll make sure those decisions are backed by a team that can deliver them. Because the initiative and the team are both early in their development, you'll help shape how the team works, including its use of AI-assisted development. Engineers on the team own their work, including quality, reliability, and on-call, and you'll make sure that accountability is built into how the team operates.
WHO YOU'LL WORK WITH
- Lili Kan https://www.linkedin.com/in/lilixkan/, GM/VP, Payments Platform Engineering. Lili brings extensive experience building platforms and leading engineering teams in Silicon Valley. She previously led Payment Intelligence engineering at Stripe, building systems that protect payments from fraud. Before that, she spent four years at Uber, working across platform services, systems for operating self-driving fleets, and Driver Safety & Insurance Engineering.
- Jing Feng https://www.linkedin.com/in/jingff, Head of Engineering, Payments Platform. Jing brings engineering leadership experience from Uber, Apple, LinkedIn and Yahoo. Most recently, she led Risk Product Engineering at Uber, building capabilities to detect and prevent fraud and risk.
WHAT YOU BRING
- A proven record of leading engineering teams that deliver highly available distributed systems under real production constraints, with strong operational practices
- Experience growing and managing engineers, including hiring, performance management, and career development, and a track record of building inclusive, high-trust team cultures
- Experience building a platform or product from an early idea into production, and evolving it as adoption and complexity grow
- Enough technical depth in system architecture, API design, and data stores to guide design reviews and trade-off decisions with your technical leads
- Experience setting direction and breaking complex problems into clear, actionable plans that lead to delivery
- Comfort using AI tools to improve development workflows, with judgment about when and how to validate their output
Nice to have:
- Experience in payments, fintech, or money movement, such as payment orchestration, risk and fraud, or multi-provider integrations. Experience in adjacent domains with demanding reliability, security, or correctness requirements is also valuable.
- Experience modernizing established systems while continuing to deliver value to customers
- A track record of partnering with product, design, and other cross-functional teams to turn complex business needs into resilient engineering solutions
HOW WE WORK
We’re bold in our vision and pragmatic in execution, delivering useful improvements along the way rather than waiting for a large rewrite. We invest in AI to learn faster and focus effort on higher-value problems, while engineers stay accountable for what they ship. We use shared frameworks to avoid reinvention, leaving teams room to innovate. Engineers own their work, including quality, reliability, and on-call. Leaders set context and priorities, and engineers help shape the solutions.
WHERE WE WORK
We offer a hybrid model that blends the flexibility of working from home with the collaboration of the office, including designated boost days in our modern office spaces. This role is open to hybrid candidates in Vancouver, British Columbia. We also welcome applications from candidates across Canada interested in relocating to Vancouver.
OUR HIRING PROCESS
1. TX phone screen (45 minutes): a conversation with your Talent Specialist about your background, motivations and the role.
2. Technical assessments: A systems design assessment, run through an independent third-party provider and based on real-world scenarios.
3. Technical deep dive (45–60 minutes): with a Principal Engineer and the hiring team. You'll walk through a past project you led, covering how you thought about it, executed it and led through its complexity.
4. Values / Future Proof Xero (45 minutes): how you show up day to day, aligned with Xero's values and capabilities such as adaptability, ownership, customer thinking and AI fluency.
5. LEADership (45–60 minutes): real examples of how you lead, influence and deliver in ambiguous, fast-changing environments, assessed against Xero's leadership principles.
COMPENSATION & TOTAL REWARDS
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is $188,000 - $236,000 CAD
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
- Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
- Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Location: Berlin
Workplace: Hybrid
At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest’s Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully focus on their core business.
We are proud to partner with Europe’s leading Fintechs and financial institutions such as DKB, Revolut, N26 and Raisin. Founded in 2017 by Martin Kassing, Upvest now brings together over 270 talented professionals from more than 70 nationalities. Upvest is backed by €280M in total funding from world-class investors, including BlackRock, Tencent, Sapphire Ventures, and Bessemer Venture Partners, Earlybird, Notion Capital, and Motive. Our latest €105M funding round in March 2026 - led by Sapphire and Tencent - serves as a massive catalyst for our growth, allowing us to offer premier investment experience.
About the role
We have an exciting opportunity within our Operations team for an intern who would be interested in learning our Payments and Reconciliations processes. It is a fast paced environment and you are guaranteed to learn a lot from our motivated team of experts who value innovation, excellence, and shared growth in a results-driven environment. In this role, you will support the team in ensuring seamless delivery of day-to-day BAU tasks.
What you’ll do:
- Timely processing and reconciliation of all inbound and outbound payments and treasury processes, ensuring accuracy and efficiency
- Monitoring customer payments and all related transactions to support smooth and reliable cash flows
- Preparing cash & securities reconciliation reports
- Investigating and resolving any discrepancies between internal cash records and external statements
- Proper monitoring of the operations bank accounts ensuring that balances are supported at all times.
- Providing support for customer queries, audit processes, and ensuring smooth communication with banking partners
What you bring:
- Bachelor’s degree in Business Administration, Finance, Economics, or a related field is preferred
- Strong investigative and analytical skills; ability to identify errors
- Fluent in English - both written and verbal. German is a strong advantage
- Exceptional ability to communicate and foster positive business relationships with both internal and external stakeholders
- Ability to work under pressure and meet deadlines
- Ability to handle high-pressure situations and meet deadlines
- Experience in data analysis and process automation using data visualization tools, SQL, Python, or similar is a plus
HOW WE UPVEST IN YOU:
- Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new. No legacy systems, no limits.
- Team celebrations: Participate in company-wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements.
- Inclusion: We’re committed to a culture where everyone belongs and thrives. Our Employee Resources Groups foster inclusion and connection, like Upfem for our female Upvengers, or UpVergent supporting neurodivergent Upvengers and allies.
OUR VALUES:
- Make it easy for others. We simplify the complex and act with the best intentions.
- Own the outcome. We are proactive, fast and confident to get the job done, valuing progress over perfection.
- Rise to the challenge. We aim high and push the boundaries. We stay curious, learn and celebrate our wins together.
- Tell the story. We start with the Why to align on purpose. We are transparent and share knowledge to empower and inspire others.
Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: United Kingdom
Workplace: fully
About the Client
Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations.
Role Overview
As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow.
Key Responsibilities
Identify and assess new markets, industries and customer segments for card-based payment solutions.
Develop and validate business hypotheses against market potential, customer needs and profitability.
Create tailored value propositions and commercial strategies for new verticals.
Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations.
Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch.
Develop new business models and revenue streams, owning their commercial performance.
Work with the CEO and internal teams to prioritise opportunities and allocate resources.
Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives.
Requirements
5+ years of proven business development experience, including launching new initiatives and generating revenue.
Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product.
Experience developing new markets, building strategic partnerships or launching new products and business lines.
Strong commercial acumen, including an understanding of revenue models, profitability and unit economics.
International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome.
Ability to work effectively in a remote, international team with at least four hours of overlapping availability.
Key Soft Skills
Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives.
Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes.
High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Amsterdam, Netherlands
Workplace: fully
About the Client
Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations.
Role Overview
As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow.
Key Responsibilities
Identify and assess new markets, industries and customer segments for card-based payment solutions.
Develop and validate business hypotheses against market potential, customer needs and profitability.
Create tailored value propositions and commercial strategies for new verticals.
Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations.
Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch.
Develop new business models and revenue streams, owning their commercial performance.
Work with the CEO and internal teams to prioritise opportunities and allocate resources.
Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives.
Requirements
5+ years of proven business development experience, including launching new initiatives and generating revenue.
Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product.
Experience developing new markets, building strategic partnerships or launching new products and business lines.
Strong commercial acumen, including an understanding of revenue models, profitability and unit economics.
International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome.
Ability to work effectively in a remote, international team with at least four hours of overlapping availability.
Key Soft Skills
Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives.
Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes.
High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Lithuania
Workplace: fully
About the Client
Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations.
Role Overview
As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow.
Key Responsibilities
Identify and assess new markets, industries and customer segments for card-based payment solutions.
Develop and validate business hypotheses against market potential, customer needs and profitability.
Create tailored value propositions and commercial strategies for new verticals.
Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations.
Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch.
Develop new business models and revenue streams, owning their commercial performance.
Work with the CEO and internal teams to prioritise opportunities and allocate resources.
Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives.
Requirements
5+ years of proven business development experience, including launching new initiatives and generating revenue.
Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product.
Experience developing new markets, building strategic partnerships or launching new products and business lines.
Strong commercial acumen, including an understanding of revenue models, profitability and unit economics.
International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome.
Ability to work effectively in a remote, international team with at least four hours of overlapping availability.
Key Soft Skills
Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives.
Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes.
High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Spain
Workplace: fully
About the Client
Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations.
Role Overview
As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow.
Key Responsibilities
Identify and assess new markets, industries and customer segments for card-based payment solutions.
Develop and validate business hypotheses against market potential, customer needs and profitability.
Create tailored value propositions and commercial strategies for new verticals.
Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations.
Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch.
Develop new business models and revenue streams, owning their commercial performance.
Work with the CEO and internal teams to prioritise opportunities and allocate resources.
Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives.
Requirements
5+ years of proven business development experience, including launching new initiatives and generating revenue.
Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product.
Experience developing new markets, building strategic partnerships or launching new products and business lines.
Strong commercial acumen, including an understanding of revenue models, profitability and unit economics.
International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome.
Ability to work effectively in a remote, international team with at least four hours of overlapping availability.
Key Soft Skills
Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives.
Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes.
High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Poland
Workplace: fully
About the Client
Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations.
Role Overview
As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow.
Key Responsibilities
Identify and assess new markets, industries and customer segments for card-based payment solutions.
Develop and validate business hypotheses against market potential, customer needs and profitability.
Create tailored value propositions and commercial strategies for new verticals.
Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations.
Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch.
Develop new business models and revenue streams, owning their commercial performance.
Work with the CEO and internal teams to prioritise opportunities and allocate resources.
Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives.
Requirements
5+ years of proven business development experience, including launching new initiatives and generating revenue.
Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product.
Experience developing new markets, building strategic partnerships or launching new products and business lines.
Strong commercial acumen, including an understanding of revenue models, profitability and unit economics.
International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome.
Ability to work effectively in a remote, international team with at least four hours of overlapping availability.
Key Soft Skills
Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives.
Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes.
High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
• Юридическое сопровождение B2C-, B2B-продуктов и PSP. • Подготовка и согласование договоров с мерчантами, PSP, эквайерами, банками и EMI/PI-провайдерами.
УдалённоheadОбязательное нахождение в ЕС либо готовность к релокации
От 3 лет опыта в high-risk платежах (iGaming, betting, forex и смежные направления), с основным фокусом на рынок РФ. Глубокое понимание платёжей изнутри: локальные методы (карты РФ, P2P, СБП), провайдеры, мерчанты, агрегаторы, их особенности/ограничения.
Location: London, United Kingdom
About the company
Our mission is that “Any financial application can onboard any user, anywhere in the world, in 1 click.”
Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications.
We have raised over $37M from top-tier investors including
Consensys, Tether, and Animoca Brands
About the role
Transak's Fiat/Payments team builds and operates the rails that move money between traditional banking systems and crypto — ACH, SEPA, Faster Payments, wires, virtual accounts, and card rails. As an SDE 3, you will own critical, high-throughput payment microservices end-to-end: design, build, scale, and operate systems that move real money for users across multiple currencies and jurisdictions, with US,UK/EU regulatory and global banking-partner requirements as a core part of the job.
This is a senior individual-contributor role calibrated against SDE 3 / Senior Engineer, driving architecture decisions, mentoring engineers, and being the go-to owner for a payments domain, while staying hands-on in code daily.
Key Responsibilities
Payment Systems Ownership & Architecture
Own payment microservices end-to-end — design, build, deploy, and operate Node.js services (orders, payment, reconciliation, virtual accounts, payout orchestration) handling real-time financial transactions at scale.
Design for correctness and failure: idempotent, retry-safe, reconciliable systems where every transaction is traceable, auditable, and recoverable (partial failures, webhook replays, duplicate detection, distributed state machines).
Architect for scale and resilience across a distributed microservices architecture; make service-boundary and build-vs-buy decisions; address root causes rather than symptoms.
Banking & Partner Integrations
Drive integrations with banking and payment partners (e.g. banking and card providers / risk providers) — API contracts, webhook handling, sandbox-to-production rollout, and reconciliation logic across multiple rails (ACH, SEPA, Faster Payments, wires).
Work with Risk, Compliance on KYC, AML, and fraud-control touchpoints in the payment flow.
Infrastructure, CI/CD & Operations
Build and maintain CI/CD pipelines (Jenkins) — automated testing, blue/green or canary deployments, and rollback strategies for services that cannot tolerate downtime or data loss.
Operate infrastructure on AWS (ECS/EKS, Lambda, SQS/SNS, RDS, CloudWatch); contribute to infra-as-code, monitoring, alerting, and on-call runbooks for payment-critical systems.
Optimize the data layer: schema design and query performance in MongoDB, caching and rate-limiting strategies with Redis, and safe migration patterns for high-volume transactional collections.
Participate in on-call for payment-critical services, including incident response and postmortems.
Technical Leadership & Collaboration
Lead technical roadmaps — break down large, ambiguous payments initiatives into shippable milestones; write design docs/RFCs; drive consensus across Engineering, Product, Risk, and Operations.
Mentor and raise the bar — review code and designs, coach mid-level engineers, and help hire and grow the team.
Uphold security and compliance best practices for handling PII/financial data in a regulated, PCI-DSS-adjacent environment.
What We're Looking For
6+ years
of professional software engineering experience, with a significant portion building backend/distributed systems; prior experience in
fintech, payments, on-and-offramp provider, or banking infrastructure strongly preferred
.
Strong hands-on expertise in
Node.js
(TypeScript preferred) for performant, production-grade backend services.
Deep experience with
MongoDB
— schema design, aggregation pipelines, indexing strategy, and performance tuning at scale.
Proficiency with
Redis
— caching, distributed locks, rate limiting, and pub/sub patterns.
Proven experience designing and operating
microservices architectures
, including inter-service communication (REST/gRPC/event-driven via SQS/Kafka,ELK,New relic, Mixpanel), service discovery, and API contract design.
Solid understanding of
CI/CD pipelines
, with hands-on experience using
Jenkins
(pipeline-as-code, multi-stage builds, automated test gates).
Working knowledge of
AWS infrastructure
— ECS/EKS/Lambda, VPC networking basics, IAM, S3, RDS, CloudWatch; infra-as-code (Terraform/CloudFormation) is a plus.
Strong grasp of distributed systems fundamentals: idempotency, eventual consistency, retries/backoff, circuit breaking, and failure isolation.
Track record of owning a service or domain end-to-end in production, including on-call responsibility.
Excellent written communication — comfortable authoring design docs/RFCs and explaining trade-offs to engineers and non-technical stakeholders (Risk, Ops, external partners).
Nice-To-Haves
Experience with payment rails (ACH, SEPA, Faster Payments, SWIFT/wires) or card processing.
Familiarity with banking partner integrations, webhook-driven reconciliation, or ledger/double-entry accounting systems.
Exposure to KYC/AML/fraud tooling.
Experience at a fintech/crypto-native company, payments processor, or Big Tech payments org.
Prior experience operating in a regulated environment (FCA, EMI/PI licensing context), given the UK/EU banking scope of this role.
Location: Remote in EMEA
Hi there! We are Testlio, a global software testing company with its own freelance network. Our freelancers test apps from companies across the globe. Testlio is a great place for people who value the freedom and flexibility of remote work.
At the moment, we are looking for freelance software testers based in
Germany
&
the Netherlands
to participate in a moderated Usability study for one of our clients, a global financial technology company. More specifically, you will be a great fit for this study if you
regularly send money to India and have experience using money transfer apps to send funds to India/ Indian Bank accounts
. We're very interested in hearing your feedback, as this will help our client improve their own app, further impacting thousands of global customers.
Benefits of being a freelancer at Testlio
Schedule: You can create your schedule and work on other testing runs that interest you.
Location: Testlio is a 100% remote company. Seriously, you can work from the coffee shop, your home, or while waiting for class.
Growth: You’ll be testing global-scale mobile apps and have the chance to boost your skills and grow your career.
Payment: You are paid by the hour, not by the bug. This means you get paid even if you did not uncover any bugs.
Requirements
Age: You have to be at least 18 years old.
Location: Must be physically located in
Germany
or
the Netherlands. The use of a VPN is prohibited.
Language: Must at least be comfortable speaking
English
. Some knowledge of German and Dutch is also ideal.
Availability:
1.5 hours
needed for the study.
Devices: Laptop/ PC + iPhone/ Android Phone.
Experience: Digitally sending money to people in India/Indian bank accounts.
App Usage: Have never used the Wise app before.
What does testing look like?
Type of testing: Moderated Usability study.
Type of work: One time study. This is not a recurring project.
Type of test: You will meet 1:1 with a Testlio UX Researcher at a specified time for a live remote video call with your
camera on
and share your
device's screen to complete your testing
.
Task Description: During the live testing session, you will be asked about how you currently send money from your country to India, including the services and methods you typically use. Then, you will make a real money transfer of about $20 using the application we are testing and share your thoughts and feedback as you go. We are interested in understanding what feels clear or unclear, what you expect throughout the experience, and your overall impressions.
About the Money Transfer: The $20 you will send will during the test will be to one of our trusted Test Leads. They will send the money back to you within ~1 business day to your paypal account.
Recording: Please note we will be recording this live testing session for research and analysis purposes. We will redact any sensitive PII information.
Pay rate: $100 USD.
Payment: Payment will be made via PayPal or Payoneer.
How to start?
Fill out the questionnaire. A member of our Recruitment Team will contact you with the next steps via email.
If you are not a match with our requirements visit our
Community
page instead to find out more about how you can participate in other projects.
If you have any questions or need help, please contact Opportunities@testlio.com using the code INDIAPAYMENTS in the Subject line/email body so we can quickly identify your request.
Once you are ready, please fill out the initial application below. Those who meet the requirements will receive further information to participate in this paid testing opportunity.
Location: Metro Manila, Philippines
About the Client
We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card.
The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets.
As the business continues to grow, they're looking for their
first dedicated Customer Support Specialist
to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function.
The Role
We're looking for a
Customer Support Specialist – Fintech & Crypto Payments
who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency.
You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns.
The majority of support will be handled through
live chat and written communication
, with occasional phone or video calls when customers require more hands-on assistance.
As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures.
This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Fixed Bahamas business hours (Eastern Time)
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
US$1,200 - $1,600 (Depending on level of experience)
What You'll Do
Customer Support & Platform Assistance
Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels.
Handle phone or video calls when issues require more detailed or personalized assistance.
Guide customers through account creation, onboarding, verification, and general platform navigation.
Help customers understand and use the platform's features and services effectively.
Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions.
Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs.
Maintain professional, clear, and reassuring communication throughout the customer journey.
Crypto Card & Payment Support
Assist customers with crypto card issuance, activation, linking, and usage.
Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns.
Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions.
Support customers with deposits, withdrawals, transfers, balances, and account-related transactions.
Investigate transaction discrepancies and coordinate with internal teams where additional support is required.
Provide clear guidance while maintaining accuracy when handling financial and transactional information.
Account Verification & Issue Resolution
Guide customers through relevant KYC, identity verification, and account-related procedures.
Troubleshoot common account access, verification, and platform issues.
Independently investigate and resolve incoming cases using available tools, resources, and established procedures.
Recognize when issues require escalation to operations, compliance, payments, or technical teams.
Maintain ownership of the customer experience even when other teams are involved in resolving a case.
Handle sensitive customer information with appropriate care, discretion, and confidentiality.
Support Operations & Continuous Improvement
Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems.
Follow established SOPs while identifying opportunities to improve support processes and customer communication.
Help build and refine the customer support function as the company's first dedicated support specialist.
Identify recurring issues, customer pain points, and potential gaps in the platform experience.
Share feedback and recommendations with relevant internal teams.
Stay informed about platform functionality, crypto card processes, internal procedures, and product updates.
What We're Looking For
Must-Haves
At least
3 years of experience in customer support, client services, or client operations
, preferably within fintech, financial services, digital banking, payments, or cryptocurrency.
Direct experience supporting customers using financial products, payment cards, or digital financial platforms.
Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting.
Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes.
Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally.
Experience handling customer inquiries through live chat, email, or other written communication channels.
Confidence communicating with customers through phone or video calls when required.
Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns.
Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary.
Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information.
Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness.
A proactive, resourceful, and customer-focused approach to problem-solving.
Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use.
Nice-to-Haves
Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business.
Experience supporting Visa/Mastercard-linked financial products or payment cards.
Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions.
Experience in payments operations, trading operations, financial-services operations, or client operations.
Experience supporting B2C financial products.
Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools.
Experience using ticketing systems, knowledge bases, and internal escalation workflows.
Understanding of blockchain and cryptocurrency concepts.
Experience coordinating with compliance, risk, fraud, payments, or technical teams.
Previous experience helping establish or improve a customer support function.
Ideal Candidate Profile
You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems.
You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution.
Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use.
As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops.
Most importantly, you're
resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience
.
Why Join?
Join a growing business operating at the intersection of fintech, digital assets, and payment technology.
Become the company's first dedicated Customer Support Specialist and play an important role in developing the function.
Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations.
Take meaningful ownership of customer cases rather than working within a narrowly defined support function.
Collaborate directly with operations, compliance, payments, and technical teams.
Work remotely in a role that values independence, initiative, and problem-solving.
Recruitment Process
Initial Interview with Bamboo Works
Client Interview
Offer & Onboarding
Location: Cape Town, South Africa
About the Client
We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card.
The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets.
As the business continues to grow, they're looking for their
first dedicated Customer Support Specialist
to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function.
The Role
We're looking for a
Customer Support Specialist – Fintech & Crypto Payments
who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency.
You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns.
The majority of support will be handled through
live chat and written communication
, with occasional phone or video calls when customers require more hands-on assistance.
As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures.
This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Fixed Bahamas business hours (Eastern Time)
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
US$1,200 - $1,600 (Depending on level of experience)
What You'll Do
Customer Support & Platform Assistance
Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels.
Handle phone or video calls when issues require more detailed or personalized assistance.
Guide customers through account creation, onboarding, verification, and general platform navigation.
Help customers understand and use the platform's features and services effectively.
Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions.
Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs.
Maintain professional, clear, and reassuring communication throughout the customer journey.
Crypto Card & Payment Support
Assist customers with crypto card issuance, activation, linking, and usage.
Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns.
Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions.
Support customers with deposits, withdrawals, transfers, balances, and account-related transactions.
Investigate transaction discrepancies and coordinate with internal teams where additional support is required.
Provide clear guidance while maintaining accuracy when handling financial and transactional information.
Account Verification & Issue Resolution
Guide customers through relevant KYC, identity verification, and account-related procedures.
Troubleshoot common account access, verification, and platform issues.
Independently investigate and resolve incoming cases using available tools, resources, and established procedures.
Recognize when issues require escalation to operations, compliance, payments, or technical teams.
Maintain ownership of the customer experience even when other teams are involved in resolving a case.
Handle sensitive customer information with appropriate care, discretion, and confidentiality.
Support Operations & Continuous Improvement
Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems.
Follow established SOPs while identifying opportunities to improve support processes and customer communication.
Help build and refine the customer support function as the company's first dedicated support specialist.
Identify recurring issues, customer pain points, and potential gaps in the platform experience.
Share feedback and recommendations with relevant internal teams.
Stay informed about platform functionality, crypto card processes, internal procedures, and product updates.
What We're Looking For
Must-Haves
At least
3 years of experience in customer support, client services, or client operations
, preferably within fintech, financial services, digital banking, payments, or cryptocurrency.
Direct experience supporting customers using financial products, payment cards, or digital financial platforms.
Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting.
Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes.
Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally.
Experience handling customer inquiries through live chat, email, or other written communication channels.
Confidence communicating with customers through phone or video calls when required.
Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns.
Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary.
Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information.
Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness.
A proactive, resourceful, and customer-focused approach to problem-solving.
Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use.
Nice-to-Haves
Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business.
Experience supporting Visa/Mastercard-linked financial products or payment cards.
Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions.
Experience in payments operations, trading operations, financial-services operations, or client operations.
Experience supporting B2C financial products.
Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools.
Experience using ticketing systems, knowledge bases, and internal escalation workflows.
Understanding of blockchain and cryptocurrency concepts.
Experience coordinating with compliance, risk, fraud, payments, or technical teams.
Previous experience helping establish or improve a customer support function.
Ideal Candidate Profile
You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems.
You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution.
Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use.
As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops.
Most importantly, you're
resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience
.
Why Join?
Join a growing business operating at the intersection of fintech, digital assets, and payment technology.
Become the company's first dedicated Customer Support Specialist and play an important role in developing the function.
Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations.
Take meaningful ownership of customer cases rather than working within a narrowly defined support function.
Collaborate directly with operations, compliance, payments, and technical teams.
Work remotely in a role that values independence, initiative, and problem-solving.
Recruitment Process
Initial Interview with Bamboo Works
Client Interview
Offer & Onboarding
• Постановка задач, координация технических и смежных команд, контроль сроков и качества релизов. • Организация полного цикла подключения, сбор, проверка и валидация пакета документов.
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ГибридCAN: Vancouver (333 Seymour St); This role is open to hybrid candidates in Vancouver, British Columbia
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Metro Manila, Philippines; However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use
Cape Town, South Africa; However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use