Location: Boston, Massachusetts, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
We are looking for an Accountant to join the team! This role will handle royalty accounting at Hasbro, focusing mainly on entertainment royalty revenue. This includes participation and residual reporting as well as preparing statements for our third-party partners. Reporting to the Senior Manager, Royalties, this position will ensure entertainment royalty revenue and related balances are recorded fully, accurately, and promptly. The Accountant will also assist with royalty accounting for Hasbro's wider licensee network. This role requires an accountant who takes full responsibility for their work and continuously seeks improvement.
This is an exciting time to join the team! We are modernizing how royalty accounting works by strengthening controls, simplifying processes, and setting a higher standard for accuracy and efficiency. We want someone who contributes to that from day one. Success here means performing your work reliably while identifying manual, repetitive, or fragile steps in your tasks and improving them.
Effective from the date that Hasbro opens its new Boston location, this position will be onsite Tuesday – Thursday at Hasbro’s new HQ location in Boston, MA. In the interim, this position will be onsite Tuesday –Thursday at Hasbro’s HQ in Pawtucket, RI or at Hasbro’s temporary location in Boston, MA.
What You Will Do as an Accountant:
Manage entertainment royalty revenue accounting — calculate, classify, and record entertainment royalty revenue precisely, and prepare required journal entries, account reconciliations, and support for our business partners.
Keep track of participation and residual payments and report on them. Prepare guarantee statements for third-party partners. Confirm accuracy and timely delivery.
Support the close and controls by completing month-end and quarter-end close tasks. Prepare reconciliations and checks that maintain accurate and well-documented royalty accounting. Help address any gaps as they arise.
Cultivate continual advancement in your work — consistently detect manual, repetitive, or unstable steps and redesign, automate, or refine them; evaluate the impact and solidify the improvement.
Support the broader royalty function — help with royalty accounting, reconciliations, and analysis across Hasbro's wider network of licensees as required, contributing wherever the team requires additional capacity.
Collaborate throughout the business by working with Finance, Legal, business operations, and the broader royalty team. Keep royalty accounting consistent with operational realities and help resolve issues.
Read and apply contract terms by reviewing licensing and entertainment agreements and amendments. Ensure royalty accounting reflects the deal terms. Work with Technical Accounting on complex judgments.
Support audits — prepare documentation and respond to internal and external auditor requests, helping ensure the control environment holds up to scrutiny.
Complete ad hoc projects — support special analyses and process or system initiatives as the function evolves.
What You Will Bring:
Bachelor's degree in Accounting or proven experience; moving toward or showing interest in a Certified Public Accountant (CPA) certification is beneficial.
1–3 years of accounting experience, including internships; public accounting and/or public company experience and Big Four exposure are a plus.
A genuine bias toward continuous improvement includes concrete examples from a job, internship, or project. These examples show spotting a manual or inefficient task and making it faster, cleaner, or automated.
Familiarity with US GAAP and internal controls / Sarbanes-Oxley principles; experience with revenue recognition (ASC 606) or entertainment revenue accounting (ASC 926) is advantageous.
Adaptability and curiosity with systems and technology, and eagerness to use tools to work more efficiently and reduce manual effort.
Experience in reviewing contracts, along with familiarity with entertainment, media, or licensing accounting, is advantageous.
Proficiency with Microsoft Excel; experience with SAP and BlackLine a plus.
Ability to succeed in a fast-paced environment while keeping accuracy and attention to detail.
Effective communication and the ability to learn and adapt in a dynamic environment.
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$65,300
—
$97,900 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: New York City
Workplace: OnSite
About Pinecone:
Pinecone is the trusted AI knowledge company. Its trusted AI knowledge platform—including its Database, Nexus, and Marketplace products—power accurate, fast, and cost-effective AI applications for more than 10,000 customers and 1M developers worldwide. Pinecone's mission is to make AI knowledgeable. For more information, visit pinecone.io http://pinecone.io.
About the Team/Role:
This is intended to be an entry level role for new grads/early career professionals.
As an Associate Field Engineer, you'll work amongst our Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience. You'll engage with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion. You'll collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction. Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role.
Responsibilities:
- Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value.
- Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals.
- Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion.
- Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem.
- Build processes and capture knowledge to scale and automate support, success, and outreach initiatives.
- Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations.
- Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows.
Requirements:
- BS in Computer Science or a related technical field or equivalent experience.
- Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.
- Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
- Proficiency in one or more popular programming languages (Python, JavaScript).
Bonus Points:
- Experience with Datadog or similar monitoring tools.
- Experience working with cloud platforms (AWS, GCP, Azure).
Perks & Benefits:
- Comprehensive health coverage including medical, dental, vision, and mental health resources
- 401(k) Plan
- Equity award
- Flexible time off
- Paid parental leave
- Annual Company Retreat
- WFH Equipment Stipend
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
Location: Hong Kong
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Hong Kong
Type: Full Time Internship (June 1, 2027 - August 31, 2027)
The Role
The Developer Experience (DX) team focuses on optimizing game development and publishing. As our
Software Engineer intern (Developer Experience)
, you will help build tools and libraries that help internal and external developers to make games on Nex Playground. You will collaborate with game engineers to help push the boundaries and unlock new possibilities on Nex Playground.
What You Will Bring to the Table
Understand bottlenecks and pain points of game developers, including designers and fellow engineers.
Build tools to streamline game developments, from brainstorming, development to deployment.
Collaborate with our producer team to ensure smooth delivery of games and contents in our content pipeline.
Help push the boundaries through active exploration, refinement of processes, and adoption of new technologies.
Should Have
Must be currently enrolled in an undergraduate or graduate degree program at an accredited college or university.
Solid foundation in software development.
Strong communication and collaboration skills.
Excited to work in a fast-paced environment.
Ready to face new challenges and opportunities.
Nice To Have
Experience working with Unity.
Experience with Android development.
Experience with webapp development, such as ReactJS / NodeJS / Python / Google Cloud Platform.
Enthusiastic about games, or feeling excited about game development.
Love being active and healthy. Passionate about helping others do the same.
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: Hong Kong
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Hong Kong
Type: Full Time Internship (June 1, 2027 - August 31, 2027)
The Role
The Core Technology team builds the systems that allow Nex Playground to use cameras, microphones, and other sensors to understand player movement and interactions in real time.
As our
Software Engineer Intern (Engineering, Core Technology)
, you will work across the technology stack behind these experiences. You may build real-time software that runs on Nex Playground, create internal tools for preparing and reviewing datasets, improve camera and hardware integrations, or automate how we train, evaluate, optimize, and deploy machine learning models.
You will collaborate with software engineers, ML researchers, and game teams to investigate real-world problems and turn new ideas into reliable technologies that can be used in games. You will receive hands-on mentorship while owning meaningful work that contributes to our products and engineering capabilities.
What You Will Do
Build real-time software for motion tracking, cameras, audio, and ML inference.
Develop tools that help engineers prepare datasets and train, evaluate, optimize, and deploy ML models.
Improve reliability and developer experience through visualization, debugging, performance analysis, and automated testing.
Collaborate with engineers and researchers to bring experimental technologies into games.
Should Have
Must be currently enrolled in an undergraduate or graduate degree program at an accredited college or university.
Solid foundation in software development and computer science fundamentals.
Programming experience in any language.
Strong problem-solving and debugging skills.
Strong communication and collaboration skills.
Curiosity about real-time systems, machine learning systems, cameras, sensors, or hardware.
Excited to learn and work across different parts of the technology stack.
Nice To Have
Experience with C++, C#, or Java.
Interested in computer vision, ML inference, cameras, audio, or embedded systems.
Interested in building developer tools, web or desktop applications, or data workflows.
Interested in profiling, automated testing, CI/CD, or DevOps practices.
Enthusiastic about games, interactive physical experiences, and helping people be active and healthy.
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: Hong Kong
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Hong Kong
Type: Full Time Internship (June 1, 2027 - August 31, 2027)
The Role
We are a passionate team of highly skilled engineers and top-tier designers. We develop a diverse range of games, across genres such as:
Rhythm:
Starri
Action:
Tumbobots
,
Doodle Heads
Brain & Puzzle:
Brainy Inc.
,
2048 Arms
,
Cookie Monster
Party:
Mirrorama
,
What on Earth
,
Barbie Dance Party
Kids:
Bluey
,
Elmo Says
… with RPG and action titles coming in 2027!
You will work as a game engineer under the guidance of senior engineers, participating in feature development for production games, joining game design discussions, creating mini-games, and exploring research projects. The goal of our internship program is for you to learn from senior engineers, deepen your engineering skills, showcase your creativity, and explore how to solve hard problems.
What You Will Do
Software & Game Engineering:
Build game architecture, create UIs, improve UX, implement game logic, explore motion control algorithms, and build internal tools.
Product Design:
Participate in game design discussions, design game mechanics, rapidly prototype, and iterate based on playtesting feedback.
Learning & Research:
Improve your software engineering skills by working closely with senior colleagues. Explore new technologies and share knowledge with the team to drive collective growth.
Creativity & Soft Skills:
With guidance from experienced colleagues, create your own game and improve your presentation skills by pitching your demo to the team.
Should Have
Must be currently enrolled in an undergraduate or graduate degree program at an accredited college or university.
Growth Mindset:
Humble and eager to learn. Active participation in side projects (open-source software, indie games, etc.) is a plus.
Passion for Quality:
You care deeply about details and aim for world-class quality.
Engineering Best Practices:
You write clean, maintainable, and robust code.
Troubleshooting:
Able to fix compilation and runtime errors effectively.
Communication:
Clear expression of technical details. Experience teaching or mentoring others is a plus.
Innovation:
Creative and loves exploring fresh ideas.
Love Playing Games:
The more games you play, the better ideas you may have. More importantly, you should have fun working with us!
Nice To Have
Solid CS foundation:
A computer science or engineering background is preferred. Experience in competitions like ICPC, CTF, hackathons, or code/game jams is a big bonus.
Game foundation:
Having built a game before is a big bonus. But you can also learn from scratch with the team’s help.
Tech-Savvy:
Broad interest in technology (app development, web, databases, UI/UX, animation).
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: Hong Kong
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Hong Kong
Type: Full Time Internship (June 1, 2027 - August 31, 2027)
The Role
As our Software Engineer Intern (Game Development), you will work on sports and active-play experiences for Nex Playground across production games, new prototypes, and online multiplayer projects currently in development. You will collaborate with experienced engineers, designers, and artists to take gameplay ideas from concept through implementation, playtesting, and polish.
Selected work includes:
Sports & simulation:
NFL FLAG Heroes
,
Bowling: Strike!
,
Homerun Heroes: StarStrikers
,
Tennis Smash: Racketville
,
NHL Puck Rush
, and
Go Keeper
.
Arcade & competitive play:
Miniacs: Steering Madness
,
Arrow Party
,
Basketball Knockout
,
Brick Buster
, and
Connect 4 Bounce
.
What You Will Bring to the Table
Design and build responsive sports controls using motion algorithms, signal processing, and physics-based simulation.
Apply software engineering practices when developing, testing, and iterating on production features.
Help build Connected Play features by connecting players, processing motion input, and keeping gameplay synchronized across devices in real time.
Explore new game ideas through research and prototyping, and build tools that improve game development workflows.
Share technical knowledge and participate in playtesting, technical discussions, and code reviews.
Should Have
Must be currently enrolled in an undergraduate or graduate degree program at an accredited college or university.
Solid foundation in software development.
A passion for games and a curiosity about what makes them fun.
A growth mindset and willingness to learn from new challenges.
Strong communication and collaboration skills.
Attention to detail and pride in producing high-quality work.
Enthusiasm for working in a fast-paced environment.
Nice To Have
Familiarity with Unity is helpful, but not expected at the start; our onboarding includes training for interns who are new to the engine.
Passion for sports and active play, with an interest in creating games that get people moving.
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: Hong Kong
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Hong Kong
Type: Full Time Internship (June 1, 2027 - August 31, 2027)
The Role
The Core Technology team develops the technologies that allow Nex Playground to use cameras, microphones, and other sensors to understand player movement and interactions in real time.
As our
Software Engineer Intern (ML Research, Core Technology)
, you will explore and develop machine learning methods that expand what Nex Playground can perceive and understand. You may work on computer vision, audio, sensor fusion, or other sensing problems, taking ideas from research hypotheses through experimentation, evaluation, optimization, and working prototypes.
You will collaborate with ML researchers and software engineers to build datasets and experimental workflows, evaluate ideas rigorously, and demonstrate promising technologies under real-world and on-device constraints. You will receive hands-on mentorship while owning a meaningful research project that contributes to our future products and technical direction.
What You Will Do
Develop and evaluate ML models and algorithms for computational perception and interaction.
Design rigorous experiments, improve datasets, compare approaches, and understand failure modes.
Build training and evaluation tools, and optimize promising models for real-time, on-device inference.
Collaborate with researchers and engineers to prototype technologies on Nex Playground and communicate your findings.
Should Have
Must be currently enrolled in an undergraduate or graduate degree program at an accredited college or university.
Strong interest in machine learning and enthusiasm for learning new methods and tools.
Solid mathematical fundamentals and comfort with quantitative reasoning.
Strong analytical and problem-solving skills.
Programming experience in any language.
A curious, systematic approach to learning through experimentation.
Strong communication and collaboration skills.
Nice To Have
Experience with Python or familiarity with PyTorch, TensorFlow, or another ML framework.
Interested in computer vision, audio processing, sensor fusion, or multimodal learning.
Interested in model optimization, on-device inference, GPUs, NPUs, or resource-constrained devices.
Interested in data curation workflows, or dataset quality analysis.
Enthusiastic about games, interactive physical experiences, and helping people be active and healthy.
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: Hong Kong
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Hong Kong
Type: Full Time Internship (June 1, 2027 - August 31, 2027)
The Role
Help build the technology behind Nex Playground—where games, computer vision, consumer hardware, and cloud services come together to get families moving.
The Platform Software Engineering (PSWE) team owns the core platform powering every Playground experience. As a Platform Software Engineer Intern, you’ll own a meaningful project, make real technical decisions, and ship software with visible impact. A dedicated mentor and engineers across the Nex team will support you from design through launch.
What You'll Build
Your project will match your strengths and interests while solving a real team need. You may:
Ship a new capability for PlayOS, Play Services, or the cloud platform.
Build an API, service, developer tool, or delivery automation used by other teams.
Improve performance and reliability using testing, logs, metrics, and telemetry.
Debug problems across device, network, backend, and cloud boundaries.
Take your work from idea to launch: design, build, test, document, and measure it.
Should Have
Must be currently enrolled in an undergraduate or graduate degree program at an accredited college or university.
Pursuing a degree in Computer Science, Computer Engineering, Software Engineering, or a related field.
Strong programming fundamentals, problem-solving skills, and a learning mindset.
Experience with at least one language or runtime such as Kotlin/Java, C/C++, Go, Python, TypeScript/Node.js.
Clear communication, collaboration, and care for software quality.
Nice To Have
Experience with Android, Linux, embedded systems, or device software.
Familiarity with backend services, APIs, databases, distributed systems, or Google Cloud Platform.
Exposure to CI/CD, containers, release automation, monitoring, testing, or performance optimization.
Genuine interest in building platform software that connects devices, cloud services, and player experiences.
Curiosity about one or more of these areas: Android or embedded systems, backend and distributed systems, developer infrastructure, games, or technology that helps people be active together.
Enthusiasm for learning across technical boundaries and understanding how a feature works end to end.
Why You’ll Love This Internship
Real Ownership: Ship a production-ready project—not a throwaway intern exercise.
Dedicated Mentorship: Learn through regular 1:1s, design reviews, debugging, and code feedback.
Broad Exposure: See how device software, cloud services, infrastructure, privacy, and security work together.
Future Opportunity: High-performing interns may be considered for a full-time role at Nex.
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: Toronto, Ontario
Workplace: Hybrid
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
🚀 THE ADVENTURE AHEAD
Step into the spotlight as a Senior Project Manager and steer enterprise-level implementations that transform how world-class organizations learn. You will serve as the strategic bridge between Docebo and our high-profile clients, ensuring seamlessly delivered onboarding experiences and maximum platform value. Working alongside an innovative, fast-paced team, your leadership will directly shape our client relationships, influence PMO process improvements, and drive impactful business outcomes globally.
⚡ THE DAY-TO-DAY
- Lead the Charge: Own the end-to-end customer relationship for complex enterprise implementations, acting as the primary point of contact and defining key stakeholder escalation paths.
- Architect the Roadmap: Collaborate with internal and external teams to define project scope, establish goals, and maintain rigorous, detailed project plans from initial discovery to final delivery.
- Drive Momentum & KPIs: Monitor project progress, manage resource allocation, and present actionable status reports, issue resolutions, and success metrics to key executive stakeholders.
- Cross-Pollinate & Align: Work in lockstep with Product, Development, and Partner teams to track technical feature progress and oversee third-party onboarding alignment.
- Master the Communication Flow: Host engaging alignment meetings, establish robust communication plans, and clear blocking issues proactively to keep every project on schedule.
- Empower Long-Term Success: Monitor customer enablement activities to ensure client teams are fully equipped to expand their use of Docebo long after onboarding wraps up.
- Steer the Partner Ecosystem: Provide program oversight and internal coordination for partner-led services and partners delivering Docebo onboarding.
🧠 YOUR SUPERPOWERS
- Enterprise PM Mastery: 5+ years successfully executing end-to-end software implementation and deployment projects for external client accounts.
- Methodology Expertise: Deep understanding of project management frameworks, paired with a proven track record of implementing scalable PM tools and processes across enterprise organizations.
- Technical Communication Fluency: Exceptional ability to translate complex technical concepts and bridge gaps between technical execution teams and executive-level business audiences.
- Risk & Priority Management: Strong instinct for anticipating risks early, establishing swift mitigation strategies, and driving decisions under tight timelines.
- Tool & Tech Savvy: Hands-on experience navigating platforms like JIRA to manage schedules, track deliverables, and keep engineering teams aligned.
- Wanderlust Ready: Flexibility and willingness to travel up to 15% of the time to engage with clients face-to-face.
🌟 BONUS POINTS
- Domain Authority: Prior expertise navigating the LMS (Learning Management System) or HCM (Human Capital Management) landscape.
- Agile Startup Mindset: Previous success thriving in fast-scaling SaaS or early-stage technology environments.
- Team Builder: Passion for mentoring junior project managers and actively enhancing PMO standards and workflows.
OUR HYBRID WORK PHILOSOPHY 🤝
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
OUR TOTAL REWARDS PHILOSOPHY 🎉
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.
Location: Toronto, Ontario
Workplace: Hybrid
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
🚀 THE ADVENTURE AHEAD
Step into the center of enterprise innovation as you shape the future of how global teams plan, coordinate, and deliver high-impact training! In this role, you’ll tackle complex, ambiguous operational challenges at the intersection of Instructor-Led Training (ILT) and Training Management Systems (TMS) to make training operations seamless for millions. You will have total ownership over end-to-end user journeys, connecting scheduling, approvals, resource tracking, and AI-driven workflows into one beautifully cohesive product experience. If you are eager to turn dense, administrative friction into elegant, high-impact enterprise software, your next big career adventure starts right here!
🛠️ THE DAY-TO-DAY
- Frame the Unframable: Turn complex, ambiguous inputs into razor-sharp problem statements, clear workflow maps, and testable design hypotheses.
- Connect Ecosystem Workflows: Craft seamless end-to-end interactions across training requests, resource allocations, manager approvals, instructor scheduling, and real-time operations.
- Design Complete States: Bring high-caliber interaction design and visual craft to complex planning interfaces, capacity checks, conflict alerts, and recovery paths.
- Incorporate Smart AI Assistance: Design trustworthy, intelligent scheduling assistance, conflict detection, and operational summaries that put humans in control.
- Prototype and Iterate: Test realistic workflow states and platform behavior quickly using Figma, AI-assisted tools, or light code to de-risk technical feasibility early.
- Champion System Alignment: Partner closely with Product, Engineering, and Design System teams to extend reusable primitives, preserve API boundaries, and maintain accessibility.
⚡ YOUR SUPERPOWERS
- End-to-End Ownership: Proven track record leading complex, multi-stakeholder product workflows in B2B SaaS, enterprise administration, scheduling, or operations platforms.
- Visual & Interaction Mastery: Exceptional capability in organizing dense information into clear hierarchies, responsive states, and polished visual designs.
- Systems & Platform Thinking: Ability to design within mature systems, navigate API constraints, and contribute back reusable workflow patterns to our design system.
- Evidence-Driven Approach: Deep proficiency in pairing qualitative research and product analytics with technical trade-offs to inform your design decisions.
- AI-Assisted Innovation: Skillful use of AI tools for prototyping, research synthesis, design QA, and exploring smart automation user experiences.
- Collaborative Influence: Strong communication and facilitation skills to align Product, Engineering, and leadership around clear, impactful product paths.
🎁 BONUS POINTS
- Domain Experience: Background in enterprise resource planning, scheduling systems, workforce management, LMS, or HR technology.
- Technical Curiosity: Hands-on prototyping experience with data-heavy solver tools, script-assisted workflows, or code-based experiments.
📋 OUR INTERVIEW PROCESS
Step 1: We’ll kick things off with a 30-minute video call with a member of our Talent team. We’ll get to know you, share more about the role and team, and make sure we’re aligned.
Step 2: A 45–60-minute conversation with the hiring manager focused on your experience, approach, and what excites you most about this opportunity.
Step 3: A 60-minute portfolio deep dive and collaborative case discussion focused on complex operational workflows, platform constraints, interaction and visual decisions, evidence, and measurable learning or impact.
Step 4: A final conversation focused on product-area influence, mentorship, values alignment, and cross-functional decision making
OUR HYBRID WORK PHILOSOPHY 🤝
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
OUR TOTAL REWARDS PHILOSOPHY 🎉
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.
Location: Remote, Canada; Remote, Poland; Remote, United Kingdom; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
About the role
We are looking for a Principal Engineer to help build GitLab Duo Agent Platform, the agentic orchestration layer that runs AI agents and flows across the entire software lifecycle.
Principal Engineers at GitLab are recognized experts across multiple technology domains and represent the senior technical leadership within their organization. In this role you will set technical direction for a significant part of the Agent Platform, working across several teams to turn agentic capabilities into something engineering organizations can actually depend on: predictable, observable, governable, and fast enough to sit in the critical path of real development work.
The Agent Platform is not a single service. It spans agent execution and orchestration, flow definition and event-driven triggering, the AI Catalog through which customers discover and manage agents, model routing and evaluation, and the governance surface that decides which agents may act where and under whose identity. It runs on GitLab.com, GitLab Dedicated, and Self-Managed installations, including deployments that use self-hosted models to meet compliance requirements. You will work on the parts of that system where the hard architectural questions live, and you will do it hands-on.
This role reports into the VP of the AI Engineering organization and works closely with Engineering Managers, Staff Engineers, Product Management, Infrastructure and Security.
What you'll do
Define the technical direction for a significant area of Duo Agent Platform across several teams, and partner with Engineering Managers and Product to turn it into a roadmap with a six-month horizon.
Build the orchestration layer that makes agents and flows reliable: session lifecycle, tool invocation, context assembly, concurrency, retries, timeouts, and failure modes that degrade gracefully instead of stalling a developer's workflow.
Hands on work on driving topics throughout the whole organisation from POC level, architecture to full implementation.
Participate in Incident Management on-call rotation, to help meet availability goals for GitLab.com.
Strong product builder and ownership mentality. Understanding of product strategy, technical strategy, delivering customer value and iteration towards a successful product
Write clear, opinionated design documents, architecture narratives, and decision records that let other teams make aligned decisions. Ensure the architecture holds across multi-tenant GitLab.com, Dedicated, and Self-Managed deployments, including self-hosted model configurations, and respects data governance boundaries in each.
Use the platform on our own work, find where it falls short of what we claim, and feed that back through improvements into the product.
Mentor Staff and Senior Engineers, and raise the bar for experimentation rigor and cross-team collaboration.
Work across the whole platform on different projects, features and teams. This reaches across:
Design the extensibility surface so customers can build custom agents and flows, connect their own tools and internal systems, and bring external agents such as Claude Code and Codex into GitLab workflows without weakening the platform's guarantees.
Drive down the cost and latency of agentic requests, and work with Product on how model selection, routing, and credit consumption behave as usage grows.
Define the evaluation practice for the platform: offline benchmarks and online experiments that measure task completion, correctness, tool-call accuracy, latency, and cost per task, and that catch regressions before customers do.
Build the governance and safety surface with Security and Compliance: policy-driven controls over which agents and models may run where, permission and identity semantics that align to existing roles and group structure, human-in-the-loop checkpoints, traceability of every flow session, and audit that stands up to enterprise review.
Complete Interview Training and participate in hiring for the department as a technical interviewer or panel member.
What you'll bring
8+ years of software engineering experience, including 3+ years at Staff, Principal level or equivalent senior technical leadership.
Hands-on production experience building on large language models: agent loops, tool calling, context management, retrieval, prompt and model evaluation. Experience shipping this to real users, not only prototyping it.
Strong background in distributed systems, including service decomposition, fault tolerance, observability, and operational resilience under multi-tenant load.
A track record of defining evaluation frameworks and using benchmark and experiment results to make architecture decisions, rather than shipping on intuition.
Experience designing human-in-the-loop controls, safety guardrails, and responsible AI practices for systems that act on a customer's behalf.
Ability to drive alignment across Engineering, Product, Infrastructure, and Security on problems that start out ambiguous.
Experience mentoring senior engineers and shaping technical direction across multiple teams without direct authority.
Comfort working in one or more of Ruby, Go, Python, or TypeScript, and willingness to work across the stack the platform spans.
Excellent written and asynchronous communication, and the ability to work effectively in a fully remote, globally distributed organization.
About the team
The AI engineering organisation is building the product and infrastructure that make GitLab an effective environment for running agents across the software development lifecycle. We’re distributed across the world and partner with teams throughout GitLab to help the GitLab Duo Agent Platform become the backbone of GitLab's AI features. You will report directly to the VP of Engineering for AI and especially work together with all the teams, the engineering management and other principal engineers in the AI department. This is an opportunity to lead a consequential group as AI changes how software is built.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$250,000
—
$325,000 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Remote
About us
OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research.
Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap.
We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle.
Please note:
Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.
The Customer Success Team
The Customer Success Team owns full project lifecycles and client deliveries end-to-end; keeping Security Research, Secure Development, Engineering, Sales, Solutions, Executive team and clients aligned on a shared plan throughout the entire delivery. Core responsibility of the Customer Success team is client satisfaction as well as supporting any renewal discussions and ongoing partnership. The type of deliveries span across the security services work (audits, reviews, applied research), smart contract library development, web3 tooling as well as marketing and developer relationship engagements.
What you'll be doing
Own the Engagement:
Own the full lifecycle of strategic ecosystem accounts, from kickoff through delivery, renewal, and expansion. Serve as the primary point of contact and trusted advisor for each client.
Drive Delivery:
Lead client kickoffs, manage scope through a structured change-order process, oversee end-to-end audit delivery, coordinate quality review and publishing, and proactively escalate risks to internal leadership.
Administer Program Governance:
Operate the day-to-day governance framework for each engagement — RASCI matrices, workstream structures, and engagement models — and keep the program's working cadence and reporting metrics current. Maintain core program artifacts (milestone plans, scope/MVP definitions, RAID logs) as the definitive source of truth, and formulate executive-level status reports for client and internal leadership.
Orchestrate Technical Delivery:
Coordinate architecture and requirements sessions with client engineering teams and translate outcomes into actionable delivery milestones. Oversee delivery across audit and engineering teams — backlogs, sprints, and stage gates — to ensure high-quality, on-time releases, and provide formal go/no-go recommendations at key milestones. Manage technical dependencies including repository access, audit cycles, and vendor onboarding, collaborating with legal on contractual or SOW-related blockers.
Coordinate Third-Party Infrastructure:
Synchronize delivery timelines and technical specifications with third-party infrastructure providers and partners, supporting senior leadership in commercial and contractual decision-making where needed.
Facilitate Dependency Mapping & Risk Management:
Facilitate stakeholder coordination and dependency mapping across cross-functional teams, resolving operational blockers at the working level and escalating critical decisions to senior stakeholders. Maintain the program's risk and compliance register and drive a regular cadence for regulatory-readiness governance and mitigation.
Build Account Intelligence:
Maintain deep, current knowledge of each ecosystem's goals, tech stack, governance, roadmap, and funding landscape. Anticipate client needs and surface opportunities before they are asked for.
Grow the Account:
Partner with Sales, Secure Development, Security Services, and Growth to identify upsell opportunities, build compelling renewal narratives tied to value delivered, and contribute directly to the business unit's recurring revenue and subscription targets. Coordinate on target-state and go-to-market use cases, monitoring GTM execution and flagging slippage to program leadership.
Engage Technically:
Review codebases at a high level for estimation purposes, hold meaningful technical conversations with client engineering teams, and translate between the client's technical context and OpenZeppelin's delivery teams.
Operate with Rigor:
Monitor team performance against key delivery metrics including resource utilization, allocation, and on-time delivery. Use our internal tooling (GitHub, Notion, Slack, HubSpot, and our internal automation system) to streamline workflows and reduce operational overhead.
Deliver Unreasonable Hospitality:
Every interaction should exceed expectations. You set the standard for exceptional client care across all account touchpoints, and the judgment calls that AI tooling cannot replicate are yours to make.
You have
5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role.
Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility.
Technical background sufficient to review code at a high level for estimation and to hold credible conversations about smart contract architecture. You do not need to write Solidity, but you should not be lost in a code review.
Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and the dynamics of open-source business models. Genuine passion for the space.
Solidity or Rust reading proficiency, or hands-on cybersecurity experience.
Exceptional relationship-building skills. Clients call you first because they want to, not because they have to.
Strong commercial instincts: experience managing renewal cycles, negotiating change orders, and building account expansion narratives.
Superb organization and the ability to manage multiple complex engagements concurrently across many stakeholders and time zones.
Advanced English; excellent written and verbal communication. Comfortable presenting to a CTO and a CFO in the same meeting.
Advanced knowledge of project management and collaboration tools including GitHub, Notion, Linear, Slack, and HubSpot.
Comfort working in a fully remote, async-first, globally distributed environment.
Nice to have
Prior experience working directly with protocol teams, L2 ecosystems, or blockchain foundations.
Familiarity with OpenZeppelin's product suite (Contracts, Open-Source Tools, Audits, AI Auditor).
Project management certification (PMP, Scrum Master, or equivalent).
Background in solutions consulting, technical pre-sales, or professional services delivery.
Experience in a high-growth startup building processes from scratch.
PMO or people management experience.
Logistics:
Our interview process takes place on Zoom and tends to consist of the following stages:
Recruiter Call (30 minutes)
Hiring Manager Call (30 minutes)
Team Interview (30 minutes)
Paid work test (up to 20 hours of paid work)
Reference checks
Benefits
Meet your teammates at company gatherings around the world 😎
Enjoy the flexibility of fully remote work 🌎
Take the time you need with flexible time off 🏝
Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙
Build your ideal home office with up to $500 in equipment support 🪑
Stay covered with medical insurance 🏥
Keep growing with learning and development opportunities 🧠
Get a monthly stipend for your preferred co-working space 💻
At
OpenZeppelin
, we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!
Use of AI as part of the recruiting process
As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s
Data Privacy Notice
.
If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Design integrations grounded in real healthcare workflows. Translate customer requirements into clear recommendations on interfaces, data flows, and EHR configuration. Identify assumptions, tradeoffs, and limitations so engineering teams have an actionable implementation plan.
- Resolve customer-specific EHR complexity. Understand how each organization configures and operates its EHR, including scheduling rules, patient identity, permissions, and workflow dependencies. Work with customer analysts, vendor teams, and Sierra engineers to investigate unexpected behavior and resolve integration blockers.
- Guide integration readiness through go-live. Define customer setup requirements, dependencies, and validation criteria. Guide EHR and IT teams through application registration, access provisioning, environment setup, and workflow testing, partnering with engineers to verify that integrations behave as intended.
- Bring EHR expertise to customer discovery. Partner with Sales, Sales Engineering, and Agent Development to assess feasibility, explain integration requirements, and scope achievable projects. Make clear what Sierra supports today and what requires additional configuration or development.
- Shape Sierra’s healthcare integration roadmap. Evaluate vendor capabilities, integration programs, and emerging customer needs. Recommend where to invest, distinguishing reusable platform capabilities from customer-specific configuration and implementation work.
- Make each implementation easier than the last. Turn deployment experience into reference designs, implementation guides, and internal training. Help teams apply proven approaches and recognize when a customer’s requirements call for a different design.
WHAT YOU'LL BRING
- 5+ years of experience in healthcare interoperability or EHR implementation, with direct responsibility for designing or delivering integrations at an EHR vendor, health system, healthcare technology company, or implementation consultancy.
- Deep expertise in at least one major EHR ecosystem, such as Epic, athenahealth, Oracle Health, eClinicalWorks, MEDITECH, or similar systems. You understand its integration options, configuration model, and implementation processes, and can investigate unfamiliar capabilities independently.
- Practical knowledge of patient-access workflows, such as scheduling, registration, or referral management. You can explain how operational rules and customer configuration affect what an integration can do.
- Technical fluency in healthcare integrations. You can read API documentation, interpret requests and responses, and troubleshoot data and configuration issues. You have hands-on experience with relevant approaches such as FHIR, HL7v2, vendor APIs, or file-based exchange, and can explain when to use them.
- A track record of taking third-party integrations through deployment. You have worked through application registration, authentication and permissions, test and production environments, workflow validation, and go-live dependencies.
- Clear communication and independent judgment. You can lead discovery with EHR analysts and operational teams, turn incomplete information into an implementation plan, and explain recommendations to software engineers and business stakeholders. You know when to validate an assumption before committing to an approach.
EVEN BETTER...
- Epic certifications in areas such as Bridges, Cadence, Prelude, or Interconnect, or comparable expertise in another EHR ecosystem.
- Experience across multiple EHR vendors or health systems, particularly integrating third-party products into patient-access or contact-center workflows.
- Experience using SQL, scripts, or code to investigate integration issues, or working with teams building AI agents for healthcare.
- Hands-on software development experience, including building or extending integrations with EHRs or other healthcare systems.
- Comfortable contributing directly to integration code, including implementing API calls, troubleshooting failures, and writing tests. Experience with TypeScript, Go, or Python is a plus.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Bogotá; Colombia
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
The Global Trade Compliance Analyst plays an integral role in supporting Hasbro’s global compliance program by conducting restricted party screening investigations, strengthening compliance processes, and supporting trade operations across LATAM markets. This position combines analytical rigor, operational execution, and cross-functional teamwork to mitigate risk, improve data accuracy, and enhance the efficient flow of goods.
This is a high-visibility role that partners closely with leadership and cross-functional collaborators to drive continuous improvement, ensure regulatory adherence, and support strategic compliance initiatives.
Key Responsibilities
Investigate potential matches arising from denied party and sanctions screening systems, applying good judgment and regulatory knowledge with minimal guidance to support business continuity while ensuring compliance.
Stay current on global sanctions regulations and denied party lists, providing interpretation and guidance to impacted collaborators.
Support internal and external audits, including government inquiries, by providing insights and documentation.
Conduct root cause analysis to identify process inefficiencies and drive improvements in data accuracy and workflow efficiency.
Support the development, standardization, and implementation of policies, procedures, and key performance indicators, and track compliance metrics and reporting to support leadership decision-making.
Support critical initiatives focused on compliance enhancements, cost reduction, and operational efficiency, including participation in system testing, integration efforts, and continuous improvement projects.
Partner with internal teams including Legal/Compliance, Logistics, Security, and Internal Audit to support trade compliance initiatives.
Act as a consultative partner to global business units to ensure alignment with trade compliance requirements.
LATAM Trade Compliance Support
In addition to core screening responsibilities, this role provides operational and analytical support across LATAM markets, including:
Tariff Classification Support:
Assist with classification activities by compiling product data, maintaining records, and supporting periodic reviews of duty rates and product categories.
Customs Broker Coordination:
Support the validation of broker-assigned classifications by gathering documentation, tracking feedback, and calling out discrepancies.
Post-Entry Audit Support:
Assist with post-entry reviews by compiling documentation, validating declared data (e.g., classification, valuation), and supporting corrective actions.
Data Management & Reporting:
Maintain compliance trackers, support data validation efforts, and ensure accurate and complete recordkeeping.
Process & SOP Support:
Assist in updating and maintaining Standard Operating Procedures (SOPs) to ensure consistency across markets.
Regional Projects:
Provide support for regional compliance initiatives and process improvement efforts.
Additional Responsibilities
Conduct self-audits to ensure alignment with corporate policies and regulatory requirements.
Participate in trade compliance training programs and actively contribute to risk reduction and process improvements.
Required Qualifications & Skills
Experience within the area of trade compliance, customs, or international logistics/operations preferred.
Strong analytical and problem-solving skills, paired with the capacity to handle complex investigations independently.
Excellent organization, time management, and prioritization skills in a fast-paced, global environment.
Proactive, detail-oriented, and highly self-motivated.
Advanced Excel skills and the ability to quickly learn new systems and tools.
English and Spanish language proficiency preferred.
Bachelor’s degree or equivalent experience required.
Trade compliance or international logistics experience is a plus.
Travel
10–15% travel (as needed)
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: Poland
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content.
The role is based in Poland.
Responsibilities:
Support Operations & Case Handling
Handle and distribute incoming support cases with proper prioritization and ownership
Monitor the support queue and proactively take cases into work
Provide expert guidance on Creatio products and related services
Process service requests including cloud-related actions, licensing, and SLA activation
Keep customers informed about case progress and resolution timelines
Manage escalations and support critical customer situations
Collect and analyze customer feedback to improve support quality
Customer Communication
Communicate with customers via phone, chat, and email in a clear and professional manner
Provide consultations and explanations tailored to customer needs
Perform remote sessions to assist with issue resolution when required
Knowledge Sharing & Continuous Improvement
Create, update, and maintain knowledge base articles and internal documentation
Collaborate with the Academy team by providing feedback and content improvement suggestions
Identify recurring issues and contribute to optimization of support processes and service quality
Requirements:
Experience in customer or technical support roles
Strong understanding of HelpDesk / ServiceDesk operations
Excellent verbal and written communication skills
Strong capability to explain technical concepts clearly to users
Ability to manage escalations and critical cases with a solution-oriented approach
Confident use of office software, email clients, and web browsers
Basic understanding of PC architecture and networks
Foundational knowledge of databases (DBMS) is a plus
Strong teamwork skills and ability to manage multiple tasks simultaneously
English proficiency at B2 level or higher
What you should expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Ukraine
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content.
The role is based in Poland.
Responsibilities:
Support Operations & Case Handling
Handle and distribute incoming support cases with proper prioritization and ownership
Monitor the support queue and proactively take cases into work
Provide expert guidance on Creatio products and related services
Process service requests including cloud-related actions, licensing, and SLA activation
Keep customers informed about case progress and resolution timelines
Manage escalations and support critical customer situations
Collect and analyze customer feedback to improve support quality
Customer Communication
Communicate with customers via phone, chat, and email in a clear and professional manner
Provide consultations and explanations tailored to customer needs
Perform remote sessions to assist with issue resolution when required
Knowledge Sharing & Continuous Improvement
Create, update, and maintain knowledge base articles and internal documentation
Collaborate with the Academy team by providing feedback and content improvement suggestions
Identify recurring issues and contribute to optimization of support processes and service quality
Requirements:
Experience in customer or technical support roles
Strong understanding of HelpDesk / ServiceDesk operations
Excellent verbal and written communication skills
Strong capability to explain technical concepts clearly to users
Ability to manage escalations and critical cases with a solution-oriented approach
Confident use of office software, email clients, and web browsers
Basic understanding of PC architecture and networks
Foundational knowledge of databases (DBMS) is a plus
Strong teamwork skills and ability to manage multiple tasks simultaneously
English proficiency at B2 level or higher
What you should expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type
Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. The company has 7M+ app downloads, 2M+ monthly active users, 7,000+ partner stores, and has raised US$310M+ from leading global investors. The team is Manila-based, globally distributed, and hybrid-first, spanning 45+ countries.
About the role:
You'll join the Python Development team to design and build new backend services, expanding engineering capacity so Salmon can launch strategically important new service lines.
What you'll do:
— Design and build new backend services in a microservice, event-driven environment, with reliability as the primary constraint.
— Coordinate architecture and integrations with the Core and RBB teams to keep cross-team delivery consistent.
— Contribute to the delivery of a major new service line, such as collections or cross-matching graphs, as business priorities take shape.
What you'll own:
— Own key components in the existing architecture and take on new service domains as they come up.
— Design service architecture and choose communication patterns between services.
— Instrument services with metrics for monitoring and alerting, and cover them with unit tests.
— Identify and resolve technical debt and architectural bottlenecks.
— Build and maintain shared libraries and tooling for recurring tasks.
— Explore and adopt new instruments, and bring your own ideas to how we build.
What makes you a strong fit:
— 3+ years of production experience as a Python backend developer.
— Strong Python skills including typing, testing, packaging, asyncio, threading, multiprocessing.
— Production experience with microservice architecture.
— Familiarity with event-driven systems such as Kafka.
— Experience with Docker and Kubernetes, preferably on AWS EKS.
Nice to have:
— Experience with AWS and Terraform.
— Knowledge of domain-driven design.
— Experience with a statically typed compiled language.
— Work experience in finance, antifraud or risk.
— Experience with graph databases and graph-based data models.
What we offer:
— Build what's next in Southeast Asian fintech.
— Ownership and flexibility.
— Stock option plan with four-year vesting and 25% cliff after the first year.
— Hybrid-first work model with fully remote work available for eligible roles and core collaboration hours from 12:00 to 19:00 Manila time (UTC+8).
— Company-provided tools and equipment.
— Office in Bonifacio Global City, Manila.
— Medical insurance support for you and your family through co-funding or reimbursement, depending on location and policy limits.
— Access to an internal mental health support specialist.
— 22 vacation days, Philippine public holidays, and 15 sick days.
— 105 days of paid maternity leave and up to 14 days of paid paternity leave for employees relocating to Manila.
Relocation and family support:
— Relocation support including flights, two weeks of accommodation, visas, paperwork, and logistics.
— Reimbursement of eligible pet relocation expenses.
— US$2,500 per year for flights home.
— Baby and family stipends for employees relocating to Manila: US$1,000 per month for each child under two and US$500 per month for each child aged two to 18.
Growth and team experience:
— Opportunities to learn and share expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications.
— Company-sponsored trips to Manila to meet and work with your team in person.
— Regular team offsites, sports activities, and team events.
— High-performing teams can earn a dedicated beach house week in Southeast Asia.
Location: Hong Kong
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Reports to:
Head of Developer Experience
Location:
Hong Kong
Travel:
(Rarely) International travel to the EU, Japan or the US
Time Zones:
Will collaborate across time zones with clearly defined overlap windows.
Type: 6-month contract (with the possibility to convert or renew)
The Role
Nex Playground is redefining how families play — bringing motion-based, camera-powered gaming into the living room. A key part of our go-to-market motion is the
in-store retail demo experience
, where customers at retailers like Target, Costco, and Walmart get hands-on with Nex Playground games before they buy.
We are looking for a
Senior Software Engineer (Retail Demo)
to oversee and ensure the proper planning, implementation and deployment of the retail demo software at different sites and retail demo fixtures. This is a highly cross-functional role that requires working with fellow game cells, program managers, design, retail operations and platform engineering team.
You will be owning the software side of the whole retail demo experience, from the firmware, the retail demo experience, analytics to deployment. You will work along with our program managers to ensure that components would be ready before launch; and also prepare all software assets for retail operations to deploy them in stores.
What You'll Do
Own the retail demo software stack
— Ensure all components, including the firmware, launcher software, individual game demos, etc works well together.
Iterate and improve retail demo experience
— Work with our design to improve the overall experience, boosting user success and satisfaction.
Coordinate with Program Managers and Retail Operations
— Partner with retail demo program manager (owner schedule and scopes) and retail operations (owner of physical fixture deployment / maintenance) to create update schedules and plan.
Periodic content update / refresh
— Update software to include latest information from Nex, including new game launches or promos.
Setup scalable processes
— Set up repeatable SOP and codify manual work, so that we can scale our retail demo to more retailers or even more countries.
Work closely with QA
— Ensure the whole retail demo experience is robust and stable.
Must Have
Hands-on experience with Unity game development.
5+ years of software development experience.
Experience with large scale system deployment involving server and client components.
Experience with working with multiple other teams to get things moving.
Fierce empathy for our users and potential customers.
Should Have
An obsession with code and product quality.
Experience with tooling and automation.
A growth mindset, always looking for more.
Excitement about working in a high-growth, fast-paced environment.
Nice to Have
Prior experience working with retailers or location base activations.
A love for staying active and healthy, with a passion for helping others do the same.
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
ОфисNew York City
СтажёрNex employees may be expected to collaborate with colleagues across different time zones
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
СтажёрNex employees may be expected to collaborate with colleagues across different time zones
СтажёрNex employees may be expected to collaborate with colleagues across different time zones
СтажёрNex employees may be expected to collaborate with colleagues across different time zones
СтажёрNex employees may be expected to collaborate with colleagues across different time zones
СтажёрNex employees may be expected to collaborate with colleagues across different time zones
ГибридseniorГеография найма не уточнена
ГибридseniorГеография найма не уточнена
УдалённоRemote, Canada; Remote, Poland; Remote, United Kingdom; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
УдалённоSuperb organization and the ability to manage multiple complex engagements concurrently across many stakeholders and time zones
ОфисSan Francisco, CA; New York, NY
Bogotá; Colombia
УдалённоPoland
УдалённоUkraine
ГибридManila
seniorNex employees may be expected to collaborate with colleagues across different time zones; Time Zones:; Will collaborate across time zones with clearly defined overlap windows