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Location: Sydney As a Customer Enablement Manager, you will help enterprise customers design, launch, and adopt better ways of working with Asana. You will own a portfolio of customers, leading discovery, workflow consultation, strategic enablement, and scaled education to accelerate adoption and deliver measurable business outcomes. This role also includes project-based implementation work, partnering directly with customers to design, configure, test, and launch workflows. Across both enablement and implementation engagements, you will help customers translate Asana and AI capabilities into practical ways of working that create lasting value. This role is based in our Sydney office with an office-centric hybrid schedule . The standard in-office days are Tuesday, Wednesday, and Thursday . Most Asanas have the option to work from home on Mondays and Fridays . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Trusted Advisory: Develop a deep understanding of Asana, customer business priorities, and how teams work today. Use discovery, process mapping, and product expertise to recommend workflows and enablement approaches that improve adoption, efficiency, and collaboration. Own a Portfolio of Customer Enablement Engagements: Independently manage ongoing and time-bound engagements across a portfolio of customers, from discovery and planning through delivery and follow-through. Partner with CSMs and account teams to connect enablement activities to clear customer objectives and adoption outcomes. Lead Project-Based Implementations: Flex into structured implementation engagements based on customer and business needs. Manage projects from discovery and implementation planning through workflow configuration, testing, launch, and handoff while keeping stakeholders aligned to milestones, responsibilities, and desired outcomes. Drive Workflow and AI Adoption: Help customers adopt new ways of working, including AI-enabled workflows, by translating Asana capabilities into practical use cases. Guide customers through the process and behavior changes required to successfully embed new workflows into their organization. Deliver Strategic Enablement: Facilitate workflow consultations, workshops, training programs, and scalable learning experiences for audiences ranging from end users and workflow owners to champions and business leaders. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . 4+ years of experience in customer enablement, implementation, customer success, consulting, professional services, change management, learning and development, or a related customer-facing role, ideally within SaaS. Demonstrated experience leading customer engagements that combine discovery, consultation, solution design, facilitation, implementation, and enablement to drive adoption or behavior change. Hands-on experience working directly with customers to translate business requirements into workflow designs and configure solutions through testing and launch. Strong project and portfolio management skills, with the ability to balance an ongoing portfolio of customers alongside time-bound implementation projects, competing priorities, milestones, and cross-functional stakeholders. Consultative problem solver skilled in asking thoughtful questions, identifying root causes, synthesizing customer needs, and recommending clear solutions. Effective facilitation and communication skills, with the ability to engage audiences ranging from end users and workflow owners to champions and senior business stakeholders. Commercial awareness and an understanding of how successful impl ementation and adoption contribute to customer value, retention, and expansion. At Asana, we're committed to building teams that include a variety of backgrounds, per spectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we st ill encourage you to apply . What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission . We b elieve that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not impacted by bi ases, we're committed to looking at market value, which is why we check ourse lves and conduct a yearly pay equity audit . For this role, the estimated base salary range is between 143,000-150,000 AUD The actual base salary will vary based on various factors, including market and individual qualificat ions objectiv ely assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addition to base salary, your compensation p ackage may include additional components such as equity, sales incentive p ay (for most sales roles), and benefits . If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role . We strive to provide equitable and c ompetitive benefits packages that support our employees worldwide and include : Mental health, wellness & fitness benefit s Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Location: Worldwide Paid Media Manager: Elevate Your Professional Career at Veta Virtual 🚀 Veta Virtual is hiring a Paid Media Manager for a fast-growing luxurious jewelry and ecommerce retail brand that sells online and in physical stores. This is a full-funnel role: you'll run paid advertising and email/SMS as one connected growth engine, with paid bringing customers in and lifecycle keeping them. 📌 At a Glance: 💎 Industry: Jewelry and ecommerce retail (online and in-store). 🎯 Focus: Paid Media (Meta, Google) plus Email/SMS, weighted equally. 📊 Scale: $100K+ in monthly ad spend. 💸 Compensation: Competitive monthly compensation in USD. 🌍 Location: 100% remote (LATAM or Europe). 🎯 What You'll Own: You'll run performance marketing end to end. Paid and email/SMS carry equal weight, and your results are measured on both. Paid media strategy: plan, launch, and optimize full-funnel Meta and Google campaigns, owning $100K+ in monthly spend across targeting, bidding, creative testing, prospecting, and retargeting. Attribution and analytics: use Triple Whale, Northbeam, or similar tools to improve tracking accuracy and measure results across online and in-store sales. Email and SMS: own lifecycle marketing in Klaviyo, from campaign calendars and segmentation to automated flows (welcome, abandoned cart, post-purchase, replenishment, win-back). Creative and strategy: write creative briefs, mock up assets in Canva, monitor competitors, and keep paid and email/SMS working together. Reporting: deliver weekly and monthly reports to leadership with clear insights, revenue impact, and recommendations. ✅ What You Bring: 8–10 years in marketing and advertising, including 5+ years of hands-on ecommerce marketing. Proven ownership of $1M+ in annual Meta Ads spend, plus hands-on Google Ads experience and $100K+ in monthly paid spend across acquisition channels. Strong full-funnel ecommerce expertise: acquisition, conversion, retention, and profitability. Hands-on Klaviyo experience (required), including email and SMS campaigns, automation flows, segmentation, and analytics. Experience with an attribution platform (Triple Whale, Northbeam, or similar) and Shopify or a comparable ecommerce platform, including reconciling marketing performance with actual online and in-store sales. Strong analytical, reporting, and stakeholder presentation skills, plus comfort using Canva to create or direct marketing assets. Bonus: experience in luxury, jewelry, or other high-consideration retail. To be considered for this role, you must be currently based in Latin America (LATAM) or Europe. 💼 What's in It for You: 💸 Competitive monthly compensation in USD. 🌴 15 paid vacation days per year plus all U.S. federal holidays. 💻 100% remote: work from anywhere in LATAM or Europe with a professional home setup. 📈 A high-visibility role where your strategy and execution directly shape how a growing brand spends its marketing budget. 🤝 A collaborative, high-trust culture through Veta Virtual and our client. Ready to Apply? If you're ready to own a full-funnel growth engine and prove your impact in real revenue, apply now. You'll be invited to complete a short 2-minute video question as part of our screening, your first chance to show us your thinking. We can't wait to meet you!

Location: New York, NY, United States About Us Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. About the Role Fanatics Betting & Gaming is hiring a Manager, Strategy & Operations to work directly with VIP leadership on how we acquire, grow the loyalty of, and retain our highest-value customers. This is a strategy and operations role built around owning outcomes end to end: from the strategy itself through execution to the measurable results it drives. The person in this role will use AI and technology as core working tools to help build the experiences that make our top customers choose Fanatics, whether they're playing or trading, over any other option in the market. What you'll do Partner directly with VIP leadership to define and execute strategy for acquiring, growing the loyalty of, and retaining top-tier customers Run a variety of concurrent projects spanning analysis, strategy, partnerships, and hands-on build work, shifting between them as priorities shift Own outcomes end to end: from strategy design through execution through measurable results Learn the business inside and out, understand what actually drives our customers, and use that understanding to shape what gets built and why Use AI and technology as core working tools to build models, analyses, and workflows that improve how the VIP team identifies, engages, and serves high-value customers Work cross-functionally with Data, Product, Engineering, and Marketing to ship VIP initiatives Operate within a highly regulated environment, with sound judgment on responsible gaming considerations built into strategic and operational decisions Who you are 3-5 years of experience, with a technical or engineering-adjacent background AI-native: you use AI tools daily, not occasionally, and can point to something you personally built or shipped with them, along with a measurable outcome, not just a tool you used Comfortable with ambiguity, moving fast, and making calls with incomplete information in a high-growth environment Able to move fluidly across different types of work, analytical, operational, relationship-driven, technical, prioritizing across competing demands and following through to completion rather than moving on once the interesting part is done Able to drive outcomes across teams without formal authority, through persistence, relationship-building, and clear prioritization, not just by waiting for alignment Bias toward speed and execution: moves fast, removes blockers, and keeps initiatives moving even when the path isn't fully defined Data fluency: understands how our systems and data structures work, SQL or Python experience expected, not just reliance on AI to generate answers Excellent communicator who can work directly with senior leadership Demonstrated ability to scope a problem and strategy, not just execute a spec, including identifying what actually matters to the end user or business before building Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $107,000 — $133,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Location: London, United Kingdom Workplace: hybrid Compensation & Benefits Manager Location: London Reports to: Head of HR, Global Works closely with: People Team & Finance Team About Us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re unifying the best of business banking. We deliver services across: Global payments and receivables Foreign Exchange (FX) Treasury management Finance reconciliations We are rapidly expanding, with established presence in EMEA, APAC, and North America.  Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments. The Role This is a highly cross-functional role: you’ll work closely with Finance, including the CFO and Head of FP&A, to ensure our reward decisions are commercially sound and financially sustainable. Key Responsibilities Compensation Develop and maintain salary structures, job levels, and pay bands using market data and benchmarking Lead annual salary review, bonus, and equity/long-term incentive cycles, including modelling, budgeting, and communications Advise managers and People Partners on offers, promotions, and pay adjustments Run job evaluation and levelling to ensure internal equity and consistency Conduct regular pay equity analysis, and gender and ethnicity pay gap reporting where required Finance Partnership Work closely with the Head of FP&A to develop and maintain accurate salary and employee benefits cost forecasts and budgets, including salary reviews, bonuses, employer taxes, pension contributions and other employee-related costs, in collaboration with the Talent team. Partner with the CFO on reward strategy, providing financial modelling and scenario analysis to support decisions on pay budgets, incentive plans, and equity Partner with Finance to develop salary review and bonus budgets, and manage the annual compensation review process to ensure proposed awards align with agreed budgets Collaborate with Finance on the tax treatment of equity, bonus accruals, and benefits costs Provide regular reporting to Finance and the CFO on people costs, pay competitiveness, and cost-versus-value of benefits Support Finance with business cases, ROI analysis, and board or investor materials relating to reward Benefits Manage the full benefits portfolio (e.g. pension/retirement, health and life insurance, wellbeing, leave, and flexible benefits) Manage relationships with benefits brokers, insurers, and providers, including renewals and tenders Evaluate new benefits offerings and monitor take-up and employee satisfaction Ensure benefits communications are clear, accessible, and engaging Governance and Analytics Ensure compliance with employment, tax, and pensions legislation across all operating locations Build dashboards and reporting on compensation costs, pay competitiveness, and benefits utilisation Support the remuneration committee or leadership with data, proposals, and market insights Own relevant policies, documentation, and audit readiness Operations and Projects Partner with Finance on headcount planning, budgeting, and cost forecasting Work with Payroll and HRIS teams to ensure accurate data and smooth processes Contribute to M&A, international expansion, and organisational design work from a reward perspective Requirements Essential 5-7 years of experience in compensation and benefits, reward, or a related HR analytics role Strong analytical and financial modelling skills, with advanced Excel/Google Sheets Hands-on experience with salary benchmarking tools and surveys (e.g. Radford, Mercer, Korn Ferry, Willis Towers Watson) Solid knowledge of employment, tax, and benefits regulations in relevant jurisdictions. Experience running an annual pay review cycle end to end Excellent communication skills, with the ability to explain complex topics simply to employees and executives High attention to detail and strong judgment when handling confidential data Desirable Experience in fintech, technology, or a high-growth environment Experience with multi-country reward and equity plans Familiarity with HRIS and compensation platforms (e.g. BambooHR and Pave) Experience with pay transparency and pay equity regulations Key Competencies Commercial and business-minded Confident influencing senior finance and executive stakeholders Data-driven and analytical Fair, ethical, and discreet Collaborative and consultative Comfortable operating with ambiguity and changing priorities Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.

Location: New York, NY, United States About Us Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. As an Engineering Manager, Client Services at Fanatics Betting & Gaming (FBG), you’ll lead engineers within the Sportsbook Client team—an innovative, culturally driven group powering the rapidly growing Fanatics Sportsbook app. The team owns the core customer experience, from showcasing markets, events, and player statistics to rendering highly dynamic, real-time data. Together, we build features that elevate performance, usability, and engagement, driving customer loyalty through an exceptional user experience. You are expected to partner with product and design leadership to shape strategy, optimize engineering processes, remove blockers, and foster a culture of accountability, continuous improvement, and technical excellence. You play a key role in growing engineering talent, driving delivery rigor, and ensuring your team consistently executes against business commitments. We embrace principles of data-driven development, operational excellence, and continuous process optimization to deliver a stable, scalable platform. Central to our strategy is Kotlin, and Kotlin Multiplatform, which empowers us to deliver high-quality features quickly and consistently across multiple ecosystems. By focusing on object-oriented design, modern coding practices, open-source frameworks, and third-party platform integrations, we continuously innovate and deliver at speed in this exciting and fast-moving market. Responsibilities Hire, retain, and develop strong engineers, providing regular actionable feedback, coaching, and clear career growth plans. Lead team execution and delivery planning, ensuring clear ownership, proactive risk management, and consistent velocity against business commitments. Partner closely with product, design, and technical leadership to prioritize work, align team roadmaps with business strategy, and balance feature delivery with technical debt. Establish team norms, rituals, and operational rhythms that support high performance, psychological safety, continuous learning, and effective cross-team collaboration. Guide architectural decisions and technical quality standards on the team, acting as a technical soundboard and player-coach without needing to be the primary author of design specs or code. Drive operational health, system reliability, and observability for team-owned services and client applications, including participating in incident escalation management and post-incident reviews. Optimize sprint planning, grooming, story pointing, and retrospectives to scale practices and improve delivery metrics across client engineering initiatives. Guide teams in operational best practices, actively raising the bar for observability, reliability, and system resilience. Design, stress-test, and refine systems for maintainability. Improve the team's processes and response rhythms for handling high-pressure situations, scope changes, or production incidents, fostering an environment of composure and continuous learning. Develop, test, document, and deploy high quality software into production. Develop a fundamental understanding of our industry, product, feature set and roadmap. Work closely with our product team, design, and other internal stakeholders to make technology decisions that grow and improve our products. Participate in an on-call rotation to address urgent issues outside business hours and contribute to app enhancements and operational efficiency (OE) by troubleshooting and resolving application-related problems. Escalate when tasks or projects hit roadblocks. Be open to occasional travel to Fanatics offices and other locations for conferences, events, meetings, and team-building activities. Experience and Skills 7+ years of software engineering experience with 2+ years of direct engineering management or technical leadership experience managing software engineers. Demonstrated experience hiring, mentoring, and growing engineering talent, building high-performing, inclusive teams. Strong technical foundation in mobile or client-service systems, with sufficient architectural depth to evaluate designs, guide trade-offs, and support engineering best practices. Proven track record of managing delivery plans, unblocking engineers, and driving operational rigor and quality in an Agile/Scrum environment. Team-first mentality, with a willingness to do what it takes to get the job done and a desire to strive for better. Able to effectively communicate complex technical subjects to a variety of audiences (engineers, technical leaders, marketing and operations teams, non-technical functional leaders). Familiar with Agile software product delivery and SCRUM methodology. Thrives in a high-growth environment where priorities evolve regularly and decisions are made quickly. Able to effectively work cross-functionally within an enterprise environment. A Bachelor’s degree, or professional certification, or a combination of education and experience Preferred Qualifications Experience designing and building backend services using Spring Boot or similar Java frameworks Experience working in large-scale distributed systems and event-driven architectures Exposure to cloud infrastructure (e.g., AWS, GCP), CI/CD pipelines, and observability tools Familiarity with functional programming paradigms and actor-based concurrency frameworks like Apache Pekko (or Akka). If you possess some of these qualifications but not all of them, we still encourage you to apply! Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $144,400 — $237,500 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Machine Learning Engineer, Customer Memory. About the job This position is needed to build and scale the pipelines that turn raw conversation data into structured, searchable customer memory, and the evaluation systems that keep that memory accurate as the product evolves. You'll join the Conversation Memory team, which builds the memory layer behind Twilio's Conversational AI platform: the systems that extract what matters from millions of conversations, resolve it to the right customer, and retrieve it in milliseconds when an agent needs it. Memory that is wrong, stale, or crossed between customers is worse than no memory at all, so quality measurement is a first-class part of the work. Responsibilities In this role, you’ll: Build the extraction pipeline that turns raw data into structured memory, tuning the LLM prompts and schemas that decide what an AI agent remembers about a customer and what it forgets. Own the retrieval path that answers "what do we know about this person?" in milliseconds, working with embeddings, vector search, and ranking Contribute to the eval systems that tell us whether memory is actually getting better, turning a fuzzy question of quality into benchmarks and regression gates that run before every change ships. Diagnose production issues across the ingestion, extraction, and indexing path using logs, metrics, and traces. Partner with Product and ML teams to translate customer problems into system changes and evaluation criteria. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Experience building backend services, and a demonstrated ability to pick up new languages, frameworks, and tools as the problem demands. A curious approach to service management: ability to investigate how systems actually behave in production, and desire to continuously learn how to operate them with rigor and accountability. Experience building or working with evaluation/quality-measurement systems, such as regression detection or quality metrics, or the desire to learn. Solid grounding in observability practices: structured logging, metrics, and using them to debug distributed systems in production. Fluency with AI-assisted dev tools (e.g. agents for code generation, review, debugging), applied with deliberate direction and critical thinking. Desired: Experience with Go and/or Python. Experience with event-streaming systems (e.g. Kafka). Experience building LLM-backed products. Practical experience applying ML, e.g. building, evaluating, or productionizing models. Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until November 13, 2026 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: United States, Austin, TX Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Data Center Strategy & Commercial Management Specialist Sony Interactive Entertainment is seeking a Data Center Strategy & Commercial Management Specialist to support the ongoing evolution of SIE’s global colocation footprint. This role sits within the Technical Operations department of the Global Developer Future Technology Group (GDFT), the organization responsible for building and operating the data center infrastructure that underpins PlayStation’s Cloud Gaming, Broadcast, and Developer Platform services worldwide. Our colocation environments host critical workloads ranging from real-time game streaming to content distribution, developer build systems, and testing environments. The successful candidate will lead the strategic planning, commercial management, and capacity management of SIE’s global colocation estate, ensuring infrastructure availability aligns with business growth, resilience, performance, and cost objectives. This role is responsible for translating business growth forecasts into practical colocation capacity, power, and infrastructure strategies across existing and future sites. The role combines commercial leadership, provider management, infrastructure planning, and technical coordination across a complex global environment. This is not a facilities operations role; however, the successful candidate must possess strong technical literacy in colocation infrastructure, including mechanical and electrical resiliency models, power and cooling constraints, and operational dependencies, in order to support informed commercial, contractual, and strategic decisions. Responsibilities: Colocation Strategy & Capacity Planning – Translate business growth forecasts and platform requirements into short-, mid-, and long-term colocation capacity strategies across existing and future sites, accounting for scalability, resiliency, performance, and regional demand. Commercial Management – Own the commercial strategy and lifecycle of SIE’s global colocation footprint, including renewals, expansions, exits, commercial obligations, and strategic capacity planning across multiple providers and regions. Commercial Negotiations – Lead commercial negotiations with colocation providers for renewals, expansions, new capacity acquisitions, and related commercial agreements in partnership with internal legal and procurement teams. Provider Relationship Management – Develop and manage strategic relationships with colocation providers, ensuring effective oversight of contractual obligations, service delivery, commercial commitments, escalations, and operational performance. Infrastructure Planning Coordination – Partner with operations, engineering, product, and business intelligence teams to translate deployment forecasts into actionable power, space, and capacity requirements across the global estate. Colocation Sourcing & Market Analysis – Support colocation sourcing activities including market assessments, provider evaluations, regional capacity analysis, commercial benchmarking, and expansion planning. Vendor & Contract Oversight – Manage contract governance, service-level oversight, commercial risk, and compliance requirements across a diverse global provider ecosystem. Commercial Analysis – Support sourcing and capacity decisions through commercial analysis, provider benchmarking, market comparisons, and evaluation of colocation pricing, terms, and service offerings. Lifecycle Governance – Maintain oversight of key commercial and operational milestones, including lease events, capacity commitments, renewals, expansions, migrations, and decommissioning activities. Performance & KPI Management – Define, monitor, and report on operational and commercial KPIs to drive accountability, transparency, and continuous improvement across the colocation estate. Executive Reporting & Governance – Develop reporting and governance frameworks that provide clear visibility into capacity, commercial exposure, provider performance, risk, and strategic opportunities. Market & Industry Awareness – Maintain awareness of colocation market trends, regional supply dynamics, pricing movements, provider capabilities, and industry developments to support strategic decision-making. Regulatory & Sustainability Alignment – Ensure infrastructure planning and commercial decisions align with environmental, sustainability, regulatory, and compliance requirements across multiple global regions. Decision-Making & Strategic Recommendations – Operate effectively in environments with evolving or incomplete business forecasts, providing infrastructure and commercial recommendations that balance growth, risk, timing, and cost considerations. What We’re Looking For: 7+ years of experience in colocation strategy, data center commercial management, infrastructure sourcing, capacity planning, or related disciplines within large-scale global environments. Demonstrated experience leading commercial negotiations with colocation providers, including renewals, capacity expansions, pricing negotiations, SLAs, and contractual commitments. Strong understanding of colocation commercial constructs, including leases, service orders, SLAs, power commitments, contractual obligations, and provider governance models. Experience managing colocation provider relationships across multiple regions, with understanding of market dynamics, supplier capabilities, and commercial models. Strong understanding of colocation infrastructure, including power, cooling, resiliency, and capacity constraints, with the ability to connect technical considerations to commercial and business outcomes. Experience translating business or deployment forecasts into actionable infrastructure capacity, power, and space strategies. Experience supporting colocation sourcing activities including provider evaluations, market analysis, commercial assessments, expansion planning, and capacity negotiations. Experience evaluating colocation commercial proposals, pricing structures, service offerings, and contractual terms to support infrastructure and capacity decision-making. Strong analytical and organizational skills, with the ability to manage complex datasets, contractual obligations, lifecycle milestones, and regional planning assumptions across a global footprint. Experience developing governance processes, KPI frameworks, and executive-level reporting for infrastructure, commercial, or capacity management functions. Excellent communication and stakeholder management skills, with the ability to influence technical, operational, financial, legal, procurement, and business stakeholders across multiple levels of the organization. Self-motivated, detail-oriented, and comfortable operating within a fast-paced, globally distributed environment. Ability to operate effectively at both strategic and tactical levels, balancing long-term infrastructure strategy with day-to-day commercial and operational priorities. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $184,500 — $276,700 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11702 Customer Service & Operations Coordinator Virtual Assistant Independent Contractor – CPT-11702 Customer Service & Operations Coordinator Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A California-based motorsports organization operating track-day events, racing programs, driver coaching, and private driving experiences is seeking a full-time Business Support VA to manage customer communication, event registration administration, booking follow-up, and operational coordination. The company hosts approximately 25 track events annually, serving drivers and participants who expect knowledgeable, responsive, and professional customer service. The ideal candidate will bring excellent written English, strong customer-service judgment, accurate administrative skills, and the ability to work from established policies and SOPs. The company will provide training on its specialized booking systems, event procedures, and internal workflows. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Customer Communication & Service Desk Monitor and respond to customer inquiries across Gmail, website forms, MotorsportReg, Shopify Inbox, Instagram messages, and the office phone Provide accurate responses using current event information and approved policies Review customer history and registration details before responding Maintain prompt communication during working hours and meet established response-time expectations Handle routine customer concerns professionally and offer approved alternatives Document conversations, outstanding questions, and required follow-ups Event Registration & Booking Administration Assist with MotorsportReg registration updates, waitlists, transfers, run-group requests, and track credits Process routine registration changes according to approved procedures Track outstanding payments, deposits, agreements, and booking documentation Follow up with customers regarding incomplete registration or event requirements Maintain accurate customer records and escalate exceptions requiring management approval Event & Operations Coordination Collect and organize special requests and important customer information before each event Coordinate administrative information with event managers, instructors, and operations staff Maintain garage assignments, equipment records, and other event-related tracking information Prepare and distribute approved event logistics emails and supporting documents Assist with vendor correspondence, purchasing follow-ups, and routine racing logistics administration Ensure important information reaches the appropriate internal team members before event dates Internal Coordination & Administrative Support Identify the appropriate contact for customer questions, operational requests, and exceptions Prepare concise summaries of issues requiring management approval Escalate pricing exceptions, unapproved refunds, contracts, insurance questions, and significant disputes Assist with basic QuickBooks invoicing using approved procedures Maintain organized records of completed tasks, pending approvals, and customer outcomes Provide routine updates on open customer issues and operational priorities Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Customer service or operations administration experience required Excellent written English and strong proofreading skills required Professional spoken English and confidence handling phone calls required Strong judgment, attention to detail, and administrative accuracy required Experience managing shared inboxes and online customer records required Event coordination, hospitality, logistics, or booking administration strongly preferred Experience handling customer complaints and applying written policies strongly preferred MotorsportReg, Shopify, or QuickBooks familiarity preferred Motorsport or premium customer-service experience is a plus Ability to accommodate scheduled weekend coverage during event periods required IDEAL CANDIDATE PROFILE Exceptional written communicator with a friendly, professional style Patient and composed when communicating with dissatisfied customers Highly organized and accurate with policies, dates, and financial information Proactive about follow-up and resolving routine administrative issues Comfortable managing multiple communication channels Resourceful and capable of identifying when management approval is needed Able to learn specialized event software and internal systems quickly Interested in a long-term role supporting a growing organization APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Google Workspace / Gmail / Google Sheets MotorsportReg – Client Training Provided Shopify / Shopify Inbox – Client Training Provided QuickBooks – Basic Invoice Administration Microsoft Office Internal Operations & Registration Tools – Training Provided Team Messaging & Business Phone Platforms Work Schedule Contracted Hours per Week: 40 Hours ( Additional Scheduled Hours May Be Required During Event Periods ) Scheduled Working Days: Monday–Friday; Brief Weekend Coverage During Scheduled Events Daily Working Time: 9:00 AM–5:00 PM PST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level Contracted Hours per Week: 40 hours/week ( Additional Scheduled Hours May Be Required During Event Periods ) Daily Working Time: 9:00 AM–5:00 PM PST Scheduled Working Days: Monday–Friday; Brief Weekend Coverage During Scheduled Events REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-B (Native Or Near-Native English Accent Required) REGION PREFERENCES: Offshore or Nearshore What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: Mexico City, Mexico Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Supervisor, Billing Operations. About the job We are seeking an experienced Billing Supervisor to support end-to-end order processing, invoicing, and post-billing communications for sales teams and customers. In this role, you will work closely with Deal Operations, Revenue Accounting, Collections and Sales to ensure smooth contract execution and issue resolution. You will directly lead and support an operational team based in Mexico while collaborating cross-functionally with global counterparts across the United States, Ireland, and India. Responsibilities In this role, you’ll: Lead and supervise an international team of analysts and senior analysts handling post-billing communications, invoice portal processing, and issue remediation. Oversee daily order management, billing, and communications to ensure timely invoicing, precise contract provisioning, and rapid issue remediation while holding the team accountable to key SLAs. Serve as an escalation point for billing, collections, and order management inquiries, delivering timely resolutions for both internal stakeholders and external customers. Review and validate customer contracts across multiple internal systems to maintain data integrity and accurate financial reporting. Execute and own SOX-compliant month-end reconciliations for billing and provisioning, ensuring full data completeness and accuracy. Coordinate and fulfill audit deliverables for internal/external auditors and tax consultants during quarterly and annual reviews. Drive continuous operational improvements, participate in system enhancement initiatives, and lead new process implementations. Onboard, train, and mentor team members to maintain high operational standards across the team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years experience in a billing operations role Experience with Salesforce Experience with supporting team members from a supervisory standpoint Excellent communication skills for internal and external stakeholders Proficiency in Excel Strong attention to detail Ability to prioritize and multitask throughout high volume order processing Ability to identify, analyze, and resolve issues independently Collaborative working style and experience working cross-functionally Ability to support flexible timezone meetings periodically Excellent written, and verbal communication skills in English Desired: Experience working in the SaaS/technology industry Experience working with an international team Knowledge of and experience with SOX controls Experience with Zuora Location This role will be remote, and based in Mexico City, Mexico. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Göppingen, Germany; Stuttgart, Germany Workplace: hybrid TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Responsibilities We are seeking a highly skilled and technically grounded Product Owner (all genders) to join our TeamViewer Client unit. You will take ownership of the product development for Linux and, in a next step, macOS, driving the product direction and priorities for our Remote Connectivity Product Line (TeamViewer Remote and Tensor) on those platforms." Act as a Product Owner (all genders) within an agile Scrum team, closely collaborating within the Product Management and Development teams to lead product initiatives from planning to release and enablement of field teams Lead the agile product development process, collaborate with various departments including Software Development, UX, Marketing, and Sales to ensure the successful launch of new features Serve as a bridge between customers and the development team, converting customer needs and pain-points into clear product requirements Plan and track support for new Linux distribution and macOS versions along their release cycles, including organizing beta testing and timely deprecation of outdated versions Ensure a shared understanding of product goals and platform-specific constraints with the development team, translating Linux and macOS specifics into well-defined user stories with clear acceptance criteria per platform Coordinate Linux- and macOS-specific development requirements with the development team to ensure platform compatibility Requirements A university degree in a technology or business-related field or comparable qualification Proven expertise in software development environments with a strong emphasis on desktop technologies, and a solid understanding of operating system specifics, including familiarity with Linux and macOS concepts such as distributions, package management, display servers, system permissions and security models Ability to translate complex technical requirements into clear product features and user stories. Hands-on mentality and curiosity for operating systems, including willingness to install, test and explore builds on different Linux distributions and macOS versions yourself Very good communication skills are essential, including the ability to discuss platform-specific technical requirements clearly with the development team and align stakeholders Fluency in English required; additional languages are a plus What we offer Onsite Onboarding in our HQ office for an optimal start Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews Premiums for the private pension plan ( BAV ) up to the maximum amount are topped up by TeamViewer Public transport friendly offices Option to lease an e-bike (Germany only) Special terms for local gyms Access to Corporate Benefits platform with many discounts Regular Team events and company-wide celebrations Open door policy , no dress code rules, frequent all Hands and Leadership Lunches Hybrid and Flexible work time Work From Abroad Program allowing up to 40 days of work outside your contracting country We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Location: Lisbon Workplace: onsite About Spin.AI Spin.AI is a SaaS security company headquartered in Palo Alto, CA, protecting organizations against SaaS ransomware, data loss, data leaks, risky third-party apps, and compliance gaps across their mission-critical SaaS applications. SpinOne is an all-in-one SaaS security platform that brings together backup and disaster recovery, ransomware detection and response, data loss prevention (DLP), and SaaS security posture management (SSPM) for Google Workspace, Microsoft 365, Salesforce, and Slack. With the acquisitions of Revyz (backup and recovery for Atlassian Jira and Confluence) and DoControl (SaaS data loss prevention), Spin.AI continues to expand its coverage of the SaaS stack. More than 1,500 organizations worldwide trust Spin.AI to protect their data. Learn more here . Position Summary: We are looking for an experienced, technically strong, customer-obsessed Customer Support Engineer to support our European customers. You will be the first technical point of contact for IT administrators, security teams, and MSP partners, helping them get the most out of the Spin.AI platform—from onboarding and configuration to troubleshooting backups, restores, security alerts, and integrations. This is a hands-on role for someone who enjoys solving complex problems, explaining technical concepts clearly, and building trust with customers. You will work closely with our Engineering, Product, Customer Success, and Sales teams, and your feedback will directly shape the product and our knowledge base. This role is based in our Lisbon, Portugal office. You will work from the office during the week, and weekend work is done remotely. Hours follow European business hours, with some overlap with our US-based teams. What You Will Do: Provide technical support to customers and partners via email, chat, and video calls, meeting response and resolution SLAs. Research, diagnose, and resolve issues across Spin.AI products, including backup and restore, ransomware protection, DLP, SSPM/app risk assessment. Troubleshoot integrations with Google Workspace, Microsoft 365, Salesforce, Slack, including admin consoles, OAuth/API permissions, and service accounts. Guide new customers through onboarding, setup, and best-practice configuration. Reproduce issues, gather logs and evidence, and escalate to Engineering with clear, well-documented tickets; follow through until resolution. Manage and document cases accurately in our ticketing system (Jira Service Management), ensuring proper recording and closure of all issues. Write and maintain knowledge base articles, FAQs, and internal tech notes. Act as the voice of the customer—share recurring issues, feature requests, and product feedback with Product and Engineering. Partner with Customer Success and Account Management on adoption, renewals, and at-risk accounts, and flag expansion opportunities you spot in customer conversations. Prepare timely reports on support trends and contribute ideas to improve support processes and tooling, including AI-assisted support. What You Bring: 4+ years of experience in technical support, IT support, or a customer-facing engineering role, ideally at a B2B SaaS company, with a track record of owning complex technical escalations from start to finish. Hands-on administration experience with Google Workspace and/or Microsoft 365 (Entra ID, Exchange Online, SharePoint, OneDrive, Teams). Working understanding of SaaS and cloud concepts such as APIs, OAuth, SSO/SAML, user and permission models, and data retention. Strong troubleshooting and problem-solving skills, with the ability to work through ambiguous issues methodically. Excellent written and spoken English (C1 or higher) and the ability to explain technical topics to both technical and non-technical audiences. Excellent client-facing skills, empathy, and a sense of ownership for the customer outcome. Self-motivated and organized, able to work independently, both in the office and remotely on weekends, and prioritize multiple issues in a fast-paced setting. Curiosity and willingness to learn the platform deeply in order to deliver fast, effective support. Based in Lisbon, Portugal, or willing to relocate, and eligible to work in Portugal. Nice to Have: Experience with Salesforce, Slack, or Jira. Background in cybersecurity, data protection, backup/recovery, or DLP. Certifications such as Google Workspace Administrator or Microsoft 365 Administrator. Scripting or technical tooling skills (e.g., PowerShell, Python, REST API tools like Postman). Experience with Jira Service Management, Planhat, or similar support and CS tools. Additional European languages (e.g., German, French, Spanish, Italian). Experience supporting MSPs or channel partners Room to Grow: We invest in our people and want this role to be a launchpad. Depending on your strengths and interests, there is a clear path to grow into: Customer Success Manager (CSM): own a portfolio of customer relationships, drive adoption and retention, run business reviews, and work on renewals and expansions. Solutions Engineer (SE): partner with our Sales team on new business—running technical discovery, product demos, proofs of concept, and answering security questionnaires and RFPs. Your deep product knowledge and customer experience from support give you a strong foundation for either path. Benefits: A dream team of highly motivated and talented people, with ambitious goals and challenges that require strong analytical and communication skills. Competitive base salary + bonuses. Office in Lisbon, Portugal, with remote work on weekends. Medical insurance. Clear career growth paths into Customer Success or Solutions Engineering. Conferences, training, certifications, and other professional development opportunities. Team-building events. Employee Wellness Program Unlimited PTO Why Spin.AI? Inc. 5000 list for 2026! 🚀 Overall Ranking: #3,309 Industry Ranking: #107 Metro Ranking: #114 State Ranking: #463 Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026) Work in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2 . Collaborative, transparent culture – your ideas and experiments matter. Direct impact: your work translates into real business growth and visibility. Growth opportunities and performance-based rewards.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Make a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts.  The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful.  We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Enterprise SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. What You’ll Be Doing: Join as an early member of a high growth team working together to solve technical and customer problems the right way Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility Deliver product and technical presentations to potential and existing customers Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape Drive product conversations based on need and problems learned during customer interactions Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material What Makes You a Great Fit: Ideally located on the West Coast 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running. We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership We are a remote-first company so you would need to learn to work and collaborate with an international team You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products You will love solving technical challenges and thrive on bringing creative solutions to our customers You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life! Compensation & Rewards: In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Singapore Workplace: hybrid Senior Delivery Lead - Singapore We are looking for an ambitious, experienced Senior Delivery Lead to join our team. At Sokin, we are building a world-class delivery enablement team that can help our teams remove the borders, barriers and burdens from global business. Delivery Enablement at Sokin is all about striving for best-in-class performance of our teams, providing the right people, tools and processes that allow them to deliver products that drive real value for our customers and the business. This is an opportunity for someone who wants to be part of something challenging and transformative and who will play a critical role in coaching and supporting our incredible teams into the next phase of their journey and beyond. About us: Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across: • Global payments and receivables • Foreign Exchange (FX) • Treasury management • Finance reconciliations We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments. The Role In this role, you will work closely with Product Managers and delivery teams to understand their individual ways of working, including Agile maturity, challenges, and opportunities for improvement. Partnering with the Head of Delivery, you will help shape and advocate for the Delivery Framework, define and track north star metrics, and provide coaching, mentoring, and guidance to support teams in achieving their goals. You will proactively identify and remove impediments to fast, high-quality, high-value delivery, collaborating both within Product Engineering and across wider stakeholder groups such as Operations. Where required, you will also take direct ownership and leadership of business‑critical delivery initiatives. Requirements · Experience in payments or fintech, particularly at a company that has run multi-market licensing · You have a deep understanding of Agile methodologies, frameworks and principles, but most importantly, are able to flexibly adapt these to individual teams and real-world challenges · You are an excellent communicator with the ability to engage and inspire from individuals with varied roles, backgrounds and seniority levels · You are experienced in leading and implementing change from both a human and process standpoint, with a wide toolbox of resources to influence and coach effectively · You have experience leading complex, critical business-impacting projects across multiple teams, able to lead these projects with clarity, calmness and effective stakeholder and team management · You are an excellent facilitator, confident in leading effective meetings and workshops · You’re able to identify and analyse trends, impediments and opportunities at both a team and company level, developing potential solutions to support continuous improvement · You are extremely effective at building relationships and promoting team culture, with the ability to drop into and back out of teams as you coach them through individual challenges and opportunities · You will have, and promote, a mindset for continuous learning and experimentation to effectively influence change across the business · You are organised and methodical, able to confidently prioritise your workload and understand where to add value Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.

Location: Goodyear, United States Workplace: onsite Role type: Full-time Location: Goodyear, Arizona Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all.  Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning.  We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success.  Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide. GUS Education Arizona is a proud part of GUS. In collaboration with US partners, GUS Education Arizona is committed to delivering transformational educational opportunities in the USA. This position will support Avila University Arizona. Summary of role: The Student Services Coordinator is responsible for managing and coordinating student support services, administrative activities, and campus resources for all students at Avila University Arizona. The role holder assists with overseeing student progression and provides ongoing support and guidance to students, in addition to providing a high level of commitment to excellence and integrity in serving all key stakeholders. Key Responsibilities: Prepare a list of expected students for every intake and coordinate with the recruitment team to provide timely updates to management. Effectively plan and conduct student orientation, ensuring the orientation schedule is clearly communicated to all incoming students. Coordinate and actively participate in student residency weekends, campus activities, and other student-focused events. Provide students with guidance, resources, and support regarding housing and local accommodation options. Maintain up-to-date individual student files and follow up on incomplete documentation. Assist in the interim reviews of student records. Ensure faculty and teachers receive necessary support regarding classes, course materials, online access, schedules, and classroom resources. Provide basic technical support to students, staff and faculty as needed, troubleshooting routine issues and escalating complex problems to the appropriate technical support team. Communicate with students proactively regarding any schedule changes, policy updates, or important campus notifications. Ensure students receive efficient and professional resolutions to their inquiries, issues, or complaints. Register new students on the online Learning Management System (LMS) and verify that all students are enrolled in their required courses. Assist in preparing the list of required course books/materials, coordinate with suppliers, and manage the distribution of these resources to students. Assist in the development and drafting of the Student Handbook, ensuring program information and any policy or procedural improvements are accurately updated. Work closely with Academic Management and all department heads to continuously improve program delivery and enhance the overall student experience. Coordinate the progress test and exam schedules for each semester. Actively assist in the preparation and proctoring/invigilation of exams, and securely process, scan, and file marked assessments and student scripts. Assist with student refund inquiries and related communications from current and prospective students as required. Issue relevant documentation to students, including leave of absence requests, enrollment/attendance letters, course transcripts, and student ID cards. Upload student transcripts and academic records to required third-party portals or systems on a timely basis. Manage the daily operations of the campus student services desk and effectively address issues affecting any stakeholders. Provide basic technical support Perform other related duties as assigned. Qualifications: Undergraduate degree in a relevant discipline required. Minimum 2-3 years’ experience working in a higher education setting, ideally supporting a diverse student body including international students. Excellent communication skills, both verbal and written. Knowledge of higher education compliance standards and relevant institutional/state regulations. Acts with ethics, accountability, and integrity; demonstrates sound judgement and respect for the individual in all interactions. Proven ability to build trusting and productive relationships with students, faulty, and all key stakeholders. Excellent time-management skills and the ability to prioritize effectively in a busy campus environment. Ability to work well under pressure, adapt to changing situations, and meet tight deadlines. Work Conditions: Primary Work Environment: This position requires a primarily on-site presence at the Goodyear campus to actively support daily operations, student services, and campus events. Schedule Requirements: Occasional weekend or evening work is required to support student residency weekends, orientations, and other campus events. Physical Requirements: The role involves frequent work at a desk utilizing a computer and standard office equipment. It also requires occasional minor lifting (e.g., moving event materials, marketing collateral, or standard office supplies) and navigating the campus facility to oversee events, maintenance, and daily activities. If you feel this is the role you are looking for, please click below to apply for the role! We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search. GUS Education Arizona is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all employees and students. All employment decisions are based on qualifications, merit, and campus needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Location: Goodyear, United States Workplace: onsite Role type: Full-time Location: Goodyear, Arizona Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all.  Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning.  We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success.  Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide. GUS Education Arizona is a proud part of GUS. In collaboration with US partners, GUS Education Arizona is committed to delivering transformational educational opportunities in the USA. This position will support Avila University Arizona. Summary of role: The Student Services Coordinator is responsible for managing and coordinating student support services, administrative activities, and campus resources for all students at Avila University Arizona. The role holder assists with overseeing student progression and provides ongoing support and guidance to students, in addition to providing a high level of commitment to excellence and integrity in serving all key stakeholders. Key Responsibilities: Prepare a list of expected students for every intake and coordinate with the recruitment team to provide timely updates to management. Effectively plan and conduct student orientation, ensuring the orientation schedule is clearly communicated to all incoming students. Coordinate and actively participate in student residency weekends, campus activities, and other student-focused events. Provide students with guidance, resources, and support regarding housing and local accommodation options. Maintain up-to-date individual student files and follow up on incomplete documentation. Assist in the interim reviews of student records. Ensure faculty and teachers receive necessary support regarding classes, course materials, online access, schedules, and classroom resources. Provide basic technical support to students, staff and faculty as needed, troubleshooting routine issues and escalating complex problems to the appropriate technical support team. Communicate with students proactively regarding any schedule changes, policy updates, or important campus notifications. Ensure students receive efficient and professional resolutions to their inquiries, issues, or complaints. Register new students on the online Learning Management System (LMS) and verify that all students are enrolled in their required courses. Assist in preparing the list of required course books/materials, coordinate with suppliers, and manage the distribution of these resources to students. Assist in the development and drafting of the Student Handbook, ensuring program information and any policy or procedural improvements are accurately updated. Work closely with Academic Management and all department heads to continuously improve program delivery and enhance the overall student experience. Coordinate the progress test and exam schedules for each semester. Actively assist in the preparation and proctoring/invigilation of exams, and securely process, scan, and file marked assessments and student scripts. Assist with student refund inquiries and related communications from current and prospective students as required. Issue relevant documentation to students, including leave of absence requests, enrollment/attendance letters, course transcripts, and student ID cards. Upload student transcripts and academic records to required third-party portals or systems on a timely basis. Manage the daily operations of the campus student services desk and effectively address issues affecting any stakeholders. Provide basic technical support Perform other related duties as assigned. Qualifications: Undergraduate degree in a relevant discipline required. Minimum 2-3 years’ experience working in a higher education setting, ideally supporting a diverse student body including international students. Excellent communication skills, both verbal and written. Knowledge of higher education compliance standards and relevant institutional/state regulations. Acts with ethics, accountability, and integrity; demonstrates sound judgement and respect for the individual in all interactions. Proven ability to build trusting and productive relationships with students, faulty, and all key stakeholders. Excellent time-management skills and the ability to prioritize effectively in a busy campus environment. Ability to work well under pressure, adapt to changing situations, and meet tight deadlines. Work Conditions: Primary Work Environment: This position requires a primarily on-site presence at the Goodyear campus to actively support daily operations, student services, and campus events. Schedule Requirements: Occasional weekend or evening work is required to support student residency weekends, orientations, and other campus events. Physical Requirements: The role involves frequent work at a desk utilizing a computer and standard office equipment. It also requires occasional minor lifting (e.g., moving event materials, marketing collateral, or standard office supplies) and navigating the campus facility to oversee events, maintenance, and daily activities. If you feel this is the role you are looking for, please click below to apply for the role! We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search. GUS Education Arizona is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all employees and students. All employment decisions are based on qualifications, merit, and campus needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11573 Operations & Customer Support Virtual Assistant Independent Contractor – CPT-11573 Operations & Customer Support Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A residential painting company in Tennessee is seeking a proactive Business Support VA to help manage customer communication, warm-lead follow-up, appointment scheduling, CRM administration, and day-to-day office operations. The VA will become a central point of follow-through for the business, helping ensure that leads, customers, jobs, paperwork, deadlines, and internal tasks continue moving without requiring constant oversight from the owners. The client is looking for a self-starter who can learn the business, ask questions, identify loose ends, and gradually become more valuable and independent over time. Painting experience is not required; familiarity with home-service businesses is a plus. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Customer & Lead Support Respond to incoming calls, texts, emails, and online inquiries as needed. Gather basic project information from prospective customers. Schedule estimate appointments and coordinate customer follow-ups. Follow the company's established conversational call script and maintain a friendly, professional customer experience. Build rapport with warm leads and help move qualified customers toward scheduled estimate appointments. Follow up consistently with leads and customers, ensuring that outstanding inquiries do not fall through the cracks. Escalate technical painting questions to the appropriate team member when needed. Provide phone support when required, including customer inquiries and follow-up calls. Support sales-related activities as directed, with the primary allocation of sales calls remaining subject to the owners' preferences and evolving needs. Leads are primarily inbound. The emphasis is on communication, relationship-building, organization, and consistent follow-through rather than an exclusively sales-focused role. Executive, Office & Operations Support Provide administrative and executive support to help the owners manage day-to-day business activities and priorities. Maintain accurate lead, customer, job, and project information in DripJobs and other designated systems. Coordinate deposits, paperwork, scheduling, work orders, and routine customer communication. Track licenses, insurance documents, subcontractor records, and compliance deadlines. Coordinate routine administrative items with subcontractors, bookkeepers, and outside professionals. Maintain organized records of customer interactions, estimates, job updates, decisions, and outstanding action items. Monitor open tasks, deadlines, and operational priorities, proactively flagging items that require owner attention. Help organize the owners' workload by maintaining clear task lists, project trackers, and follow-up schedules. Project Coordination, Workflow Implementation & Accountability Help establish and implement a clear process for tracking leads, estimates, jobs, customer requests, and operational tasks from initiation through completion. Maintain a centralized system that clearly documents the status of outstanding work, required next steps, responsible parties, and follow-up dates. Ensure that relevant information is documented following customer interactions, site visits, estimates, and job updates. Proactively identify missing information, unpaid deposits, incomplete tasks, overdue follow-ups, and upcoming deadlines. Follow up with the owners, team members, subcontractors, or outside contacts as appropriate to keep work moving. Help the owners consistently use established systems and workflows by monitoring outstanding items, prompting necessary updates, and following up on commitments. Track action items through completion and escalate unresolved issues or recurring process gaps when necessary. Help develop, document, refine, and implement checklists, standard operating procedures (SOPs), and repeatable workflows. Identify opportunities to improve organization, reduce missed follow-ups, and minimize reliance on information being remembered or tracked informally. Skills The Contractor must demonstrate proficiency in the following, depending on the Client's requirements: Customer service experience required. Administrative, executive assistance, operations, or project coordination experience strongly preferred. CRM experience required; experience maintaining accurate records and tracking follow-up activities is important. Strong organizational skills and the ability to manage multiple projects, tasks, and deadlines. Experience implementing workflows, maintaining task trackers, or documenting standard operating procedures strongly preferred. Demonstrated ability to follow up proactively, track action items, and ensure tasks are completed. Strong phone communication skills required, including the ability to handle customer inquiries and follow-up calls professionally. Appointment-setting and lead follow-up experience preferred. Experience with project management tools such as Trello, Asana, or similar platforms preferred. Familiarity with workflow automation tools such as Zapier is a plus. Home services, contracting, or similar industry experience is a plus but not required. Painting industry experience is not required. Strong written and spoken English required. Comfortable asking questions, identifying gaps, and respectfully following up with business owners to maintain accountability. IDEAL CANDIDATE PROFILE Warm, personable, and professional with customers. Organized, proactive, and highly attentive to detail. Strong follow-through and capable of tracking tasks through completion. Able to bring structure to day-to-day operations and help establish repeatable processes. Comfortable maintaining centralized records and ensuring important information is documented. Confident in following up with business owners regarding missing information, outstanding tasks, and commitments. Experienced in executive assistance, project coordination, operations support, or similar responsibilities. Comfortable with phone communication without needing to be exclusively sales-focused. A self-starter who identifies potential issues before being asked. Able to learn new systems, recommend practical improvements, and help ensure workflows are consistently followed. Interested in growing into greater responsibility within the company. APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED DripJobs CRM – Training Can Be Provided. Email & Calendar Platforms. Microsoft Office / Google Workspace. Phone / Text Communication Platforms. Basic Project & Workflow Management Tools. Trello or similar project management platforms – preferred. Zapier or similar workflow automation tools – preferred. Work Schedule Contracted Hours per Week: 15 Hours ( hours may increase based on performance ) Scheduled Working Days: Monday, Wednesday, and Friday Daily Working Time: 10 AM- 3 PM CST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL:  Junior, Senior, and Advanced Level Contracted Hours per Week: 15 hours/week Daily Working Time: 10 AM-3 PM CST Scheduled Working Days:  Monday, Wednesday, and Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE:  Level A-B (Native or Near-Native English Accent Required) REGION PREFERENCES: Any What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: Poland; Peru; Latvia; Colombia; Argentina; Romania; Slovenia; Lithuania; South Africa; Czech Republic; Estonia; Hungary; Mexico; Chile; Slovakia; Bulgaria Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. The Consumer team owns the Kraken app experience used by millions of traders and crypto newcomers worldwide, the product that turns someone's first crypto curiosity into a long-term relationship with Kraken. We build the interfaces people actually use to buy, sell, manage their portfolio, and interact with their assets. Our stack is React on web and React Native on mobile, and we ship fast, measure everything, and iterate based on real user behaviour. We work agile, globally distributed, and we care as much about why we build something as how we build it. We're looking for a world-class Senior Frontend Engineer to join our product-minded engineering team: we care about customer problems, measurable outcomes, frontend craft, and fast iteration. We work across web and mobile surfaces, partner closely with Product, Design, Data, and Platform teams, and use experimentation, observability, and user behaviour to guide what we build next.   THE OPPORTUNITY - Design, develop, and maintain high-quality consumer-facing features across web (React) and mobile (React Native), owning the full experience from concept to production monitoring. - Own the full lifecycle of product work, from discovery and technical design through release, monitoring, experimentation, and iteration. - Drive A/B testing and experimentation strategies forming hypotheses, designing experiments, analysing results, and iterating based on data. - Partner with Product, Design, Data, and Mobile engineers to create coherent experiences across Kraken’s consumer surfaces. - Make opinionated technical decisions on framework and architecture choices (we want engineers who have strong views on things like TanStack Router vs Next.js App Router and can back them up with real experience). - Set the standard for high-quality code — functional correctness, accessibility, performance, and testability are non-negotiables. - Mentor engineers across seniority levels and contribute to a culture of craft and continuous improvement. - Lead and collaborate on complex cross-platform initiatives, driving alignment across web and mobile surfaces. - Stay ahead of the curve on React ecosystem tooling, React Server Components, concurrent features, streaming, and bring those insights back to the team. - Work AI-natively, we use AI tools across the full SDLC and expect engineers to have a structured, opinionated workflow, not just autocomplete.     WHAT YOU BRING - 6+ years of professional software development experience with a strong focus on consumer-facing web and/or mobile products. - Deep expertise in TypeScript and the React ecosystem, you have opinions about state management, data fetching patterns, and component architecture, and you can articulate the trade-offs. - Production experience with React Native and cross-platform mobile development, including App Store and Google Play release pipelines. - Experience with Next.js — specifically familiarity with App Router, React Server Components, and the client/server boundary decisions that come with them. - Hands-on experience with A/B testing, feature flags, and experimentation frameworks (LaunchDarkly, Optimizely, or similar). - Experience with WebSockets or Server-Sent Events for real-time UI updates. - Strong testing culture Jest, React Testing Library, Playwright or Cypress, and the judgement to know when to use each. - Familiarity with modern build tooling (Vite, Webpack, CI/CD pipelines) and performance profiling. - Experience in fintech, crypto, payments, or other high-trust consumer products where correctness and user confidence matter. - Strong written and verbal English, you can write a clear RFC, give direct feedback in a PR review, and explain a technical trade-off to a non-technical stakeholder. - An active AI-assisted development workflow, Cursor, Claude Code, Copilot, or equivalent with the engineering rigour to review and own what gets produced.           Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on X https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: Worldwide As we continue to grow, we’re looking for a Talent Acquisition Specialist Middle+ to join our Non-IT Talent Acquisition team . In this role, you’ll own the end-to-end recruitment process for Product Managers, Product Designers, and Business Analysts — from the initial briefing to offer acceptance. You’ll work closely with hiring managers, act as a trusted partner, and help us attract exceptional talent. If you enjoy taking ownership, building strong partnerships, and making an impact in a fast-paced, product-driven environment, we’d love to hear from you. Challenges that await you: Managing the full-cycle recruitment process — from role briefing to offer acceptance — with a primary focus on Product Managers, Product Designers, and Business Analysts Building strong partnerships with hiring managers to understand team needs, define candidate profiles, and align on hiring strategy Developing and executing sourcing strategies across LinkedIn Recruiter, job boards, and alternative channels Conducting HR interviews to assess candidates’ experience, competencies, motivation, and alignment with the role Tracking and analyzing key recruitment metrics to identify opportunities for improvement and optimize the hiring process Managing the offer process, including candidate communication, negotiations, and offer acceptance Improving recruitment processes and contributing to team-wide initiatives What makes you a great fit: 3+ years of experience in full-cycle recruitment with a deep understanding of Non-IT roles (Product, Design, Analytics etc.) Excellent communication and stakeholder management skills — you know how to build trust with hiring managers and deliver results Strong analytical mindset, with experience using data and recruitment metrics to improve hiring efficiency A proactive approach to identifying bottlenecks and improving recruitment processes Ability to manage multiple roles and priorities in a dynamic environment B2 or higher English level for effective communication with an international team Our ways of working: Innovative Spirit: A commitment to creativity and groundbreaking solutions Honest Feedback: valuing open, transparent communication Supportive Team: a strong, collaborative community Celebrating Achievements: recognizing our wins together High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: Flexible work from one of our offices - Cyprus or Georgia Healthcare Coverage Education Budget: Language lessons, professional training and certifications Wellness Budget: Mental health and fitness activity reimbursements Vacation policy: 20 days of annual leave and paid sick leave