Location: Singapore
Workplace: Hybrid
About Cantina
Cantina Labs develops social AI technologies, including real-time models that enable expressive, lifelike characters. Our work connects advances in video generation and multimodal AI with new ways for people to create, communicate and interact. These capabilities underpin our flagship platform, Cantina, and the broader experiences we are building.
About the Role
We’re looking for a Visual Data Curation Specialist to join our growing research team in Singapore. You will identify and evaluate image and video sources that support the development of our video generation and multimodal models.
This role combines visual expertise, research and analytical judgment. You’ll work closely with researchers and engineers to understand data requirements, translate them into sourcing priorities, and develop a systematic approach to assessing content quality and relevance.
You’ll own sourcing and curation projects from initial discovery through review and refinement, helping the team make better decisions about the visual data used in model development.
What You’ll Do
- Identify and evaluate image and video sources across creator communities, specialist websites, archives and platforms such as YouTube, TikTok, Bilibili, Instagram and Vimeo.
- Partner with researchers to translate model development priorities into clear sourcing briefs, selection criteria and content categories.
- Assess content across aesthetics, technical quality and research relevance, considering factors such as composition, lighting, resolution, camera movement, subject motion and visual consistency.
- Build and maintain a structured source catalogue with representative examples, relevant metadata, quality assessments and clear recommendations.
- Identify gaps in coverage across subjects, styles, environments and types of motion, and propose targeted sourcing approaches to address them.
- Review sample content with research and engineering colleagues, incorporate feedback and refine selection criteria as requirements evolve.
- Document source provenance and available usage information, flagging ownership, licensing or access questions for review.
- Develop repeatable curation workflows, tagging systems and quality guidelines, and identify tools that improve the efficiency and consistency of the work.
What You’ll Bring
- Strong visual judgment and the ability to explain how an image or video meets creative, technical, or research requirements.
- A background in film, photography, animation, design, visual arts, media, or a related field, demonstrated through education, professional experience, or a portfolio. Prior experience in machine learning is not required.
- Strong research skills, including the ability to investigate unfamiliar topics, assess sources, and turn findings into useful recommendations.
- A systematic approach to organizing information and confidence using spreadsheets, databases, or digital asset management tools.
- Clear communication, with the ability to translate visual observations into precise feedback for technical colleagues.
- The ability to work independently, clarify open-ended requirements, prioritize tasks, and take ownership of work quality.
- Curiosity about generative AI and the ability to learn new tools and workflows quickly. Prior machine learning experience is not required.
Nice to Have
- Hands-on experience in photography, filmmaking, video editing, animation, or other visual production.
- Experience in content research, editorial curation, digital asset management, or archive research, including knowledge of visual content communities across platforms and cultures.
- Familiarity with dataset curation, annotation, quality assurance, or model evaluation.
- Experience with generative image or video tools, basic scripting, SQL, or workflow automation.
Benefits We Offer
- Competitive salary and generous company equity
- Personal time off and paid holidays
- Health insurance
- Global travel insurance: Covers you when traveling internationally
- Monthly spending stipend: $500 (~S$635)
- Equipment: All equipment needed for your home office
Location: Singapore
Workplace: Remote
As Head of Regional Marketing, APJ, you will lead ClickHouse's regional marketing strategy across APJ, building awareness, generating pipeline, and accelerating revenue. You will build and lead the regional marketing team while partnering closely with APJ sales leadership as part of the go-to-market team, and adapt global campaigns to the distinct needs of markets across the region. You will be measured on enterprise pipeline and self-service revenue (MRR), working across both our self-serve, product-led motion and our sales-led enterprise motion.
What You Will Be Doing
- Own the APJ regional marketing strategy, annual plan, and budget, aligning field programs to regional pipeline and revenue targets in partnership with sales leadership.
- Build, lead, coach, and grow a team of regional marketers, setting clear goals, developing talent, and building a high-performance culture.
- Serve as the marketing counterpart to APJ sales leadership, participating in regional forecasting, QBRs, and account planning so marketing investment maps to sales priorities.
- Partner with growth and demand generation to support the commercial sales team's product-led motion, converting self-serve usage into commercial pipeline and expansion revenue.
- Develop an integrated regional program mix spanning first-party hosted events, third-party conferences, virtual events, ABM plays, digital advertising, and partner marketing.
- Adapt global campaigns, messaging, and content for APJ markets, and establish scalable processes for campaign planning, lead management, and follow-up with marketing operations and global demand generation, so every program has a clear path from engagement to pipeline.
- Track, analyze, and report on regional marketing performance, including pipeline generated and influenced revenue.
- Identify emerging market opportunities across APJ, making the case for new investments in geographies, verticals, or channels, and represent the region in global planning cycles.
What You Bring Along
- 10+ years of experience in field, regional, or integrated marketing within the database, data analytics, infrastructure, or developer tooling space
- Deep experience marketing across APJ markets
- Demonstrated success owning a pipeline number and driving measurable revenue impact through regional marketing programs
- Proven ability to partner with sales leadership at the VP level
- Experience working in a remote-first, globally distributed organization, with the ability to collaborate across time zones
- Comfortable with ambiguity and energized by building in a fast-paced, high-growth environment
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)
Workplace: Hybrid
The role & impact
Accountants and bookkeepers are some of the most trusted advisors in the world, and this role is about understanding their world deeply and speaking up for their needs. As Product Marketing Manager on the Accountant & Bookkeeper (AB) Platform, you will build expertise in how practices run day to day, with a particular focus on the connected Compliance workflow, where audit trails, regulatory obligations and client work need real precision.
You will shape positioning and messaging for the AB Platform, from the Partner Hub through to Workpapers and tax, and build a living library of verified customer proof points. You will also plan lifecycle programmes that help partners adopt the workflows that matter most. You will Go Further by turning insight into go-to-market plans that make a real difference for partners across AU, NZ, UK, US, Canada and beyond.
The team & how they connect
Our Core Product Marketing team works closely with Product Management, Design, Customer and regional go-to-market teams to bring a complete view of accountant and bookkeeper needs into product decisions. We turn product initiatives into clear customer value, so partners get the most out of Xero as efficiently as possible. We Go Together across Auckland, Queenstown and Melbourne, sharing what we learn and building on each other’s work.
The team is currently working on / Initially, the role will focus on
- Taking Workpapers Plus to market in Australia, and Workpapers and Workpapers Plus to market in New Zealand.
- Developing a global value proposition and key messages for Agentic Tax.
- Sharpening how the Compliance workflow fits into the wider Books to Workpapers to Tax story for the AB Platform.
- Growing a customer proof and advocacy programme, and lifecycle campaigns that drive habitual use of priority workflows.
Where and how you can work
This role is based in Melbourne or Auckland, and we’re open to candidates across Australia and New Zealand. It’s a 12-month fixed-term contract with flexible hybrid working and no fixed office days. We’ll ask you to be in the office for team offsites and key stakeholder meetings. You may also travel to key markets for customer research, stakeholder engagement and key events.
Here are some of the things we are looking for
- Bring a strong technical understanding of accounting, tax or compliance, or the confidence to get to grips with it quickly.
- Have product marketing experience, ideally in B2B SaaS, and a track record of taking complex products to market.
- Can turn highly technical compliance, audit or tax capabilities into clear, practical language that busy partners understand.
- Enjoy working across product, compliance, tax and regional teams, and keeping several stakeholders aligned at once.
- Are curious about how tax and compliance differ across regions, and like working with specialists to get it right.
- Bring the drive to Go Bold with a clear point of view, and the storytelling skill to bring real customer proof to life.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Location: AU: Melbourne: (260 Burwood Rd)
Workplace: Hybrid
The role & impact
Accountants and bookkeepers are some of the most trusted advisors in the world, and this role is about understanding their world deeply and speaking up for their needs. As Product Marketing Manager on the Accountant & Bookkeeper (AB) Platform, you will build expertise in how practices run day to day, with a particular focus on the connected Compliance workflow, where audit trails, regulatory obligations and client work need real precision.
You will shape positioning and messaging for the AB Platform, from the Partner Hub through to Workpapers and tax, and build a living library of verified customer proof points. You will also plan lifecycle programmes that help partners adopt the workflows that matter most. You will Go Further by turning insight into go-to-market plans that make a real difference for partners across AU, NZ, UK, US, Canada and beyond.
The team & how they connect
Our Core Product Marketing team works closely with Product Management, Design, Customer and regional go-to-market teams to bring a complete view of accountant and bookkeeper needs into product decisions. We turn product initiatives into clear customer value, so partners get the most out of Xero as efficiently as possible. We Go Together across Auckland, Queenstown and Melbourne, sharing what we learn and building on each other’s work.
The team is currently working on / Initially, the role will focus on
- Taking Workpapers Plus to market in Australia, and Workpapers and Workpapers Plus to market in New Zealand.
- Developing a global value proposition and key messages for Agentic Tax.
- Sharpening how the Compliance workflow fits into the wider Books to Workpapers to Tax story for the AB Platform.
- Growing a customer proof and advocacy programme, and lifecycle campaigns that drive habitual use of priority workflows.
Where and how you can work
This role is based in Melbourne or Auckland, and we’re open to candidates across Australia and New Zealand. It’s a 12-month fixed-term contract with flexible hybrid working and no fixed office days. We’ll ask you to be in the office for team offsites and key stakeholder meetings. You may also travel to key markets for customer research, stakeholder engagement and key events.
Here are some of the things we are looking for
- Bring a strong technical understanding of accounting, tax or compliance, or the confidence to get to grips with it quickly.
- Have product marketing experience, ideally in B2B SaaS, and a track record of taking complex products to market.
- Can turn highly technical compliance, audit or tax capabilities into clear, practical language that busy partners understand.
- Enjoy working across product, compliance, tax and regional teams, and keeping several stakeholders aligned at once.
- Are curious about how tax and compliance differ across regions, and like working with specialists to get it right.
- Bring the drive to Go Bold with a clear point of view, and the storytelling skill to bring real customer proof to life.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Location: CAN: Vancouver (333 Seymour St); AU: Melbourne: (260 Burwood Rd)
Workplace: Hybrid
The role and its impact
As a Senior Engineer on the Enterprise Platforms team, you will provide technical expertise across the platforms, integrations, automations, and AI tools that support Xero’s global teams. You will help navigate complex technical challenges from planning through implementation, keeping systems secure, reliable, scalable, and easy to use.
Serving as a trusted technical guide, you will offer practical advice on system changes, incidents, and continuous improvement. Working alongside your Platform Lead, you will improve technical standards, reduce system clutter, and build reusable solutions that make daily work smoother for everyone.
The team and how they connect
The Enterprise Platforms team partners closely with Product Managers, Analysts, Security, Architecture, and Operations to deliver sensible internal solutions. They look after Xero's core SaaS platforms, cloud services, and custom integrations, collaborating through configuration sessions, pair problem-solving, and shared learning. Together, the team focuses on streamlining workflows and maintaining operational excellence across internal technologies.
Initially, you will focus on
- Enhancing enterprise SaaS platforms, cloud services, and internal automation workflows using APIs and modern platform features.
- Designing, developing, and supporting integrations, data migrations, and AI-enabled workflows to connect internal systems safely.
- Investigating complex technical incidents, determining root causes, and applying lasting fixes to keep production systems stable.
- Creating clear documentation, runbooks, policies, and reusable design patterns to support consistent platform management.
Where and how you can work
Xero offers a flexible hybrid working model designed to give you balance and connection. You will work from our modern office spaces, coming together with your team on designated boost days to collaborate, connect, and innovate, while enjoying the flexibility to work remotely for the remainder of the week.
Here are some of the things we are looking for
- A strong background in building, configuring, and supporting cloud services or enterprise SaaS platforms.
- Practical experience creating integrations, automations, or system workflows using APIs, scripting, and modern tools.
- Demonstrated ability to diagnose technical incidents, resolve root causes, and maintain reliable production environments.
- Talent for translating business and user needs into clear, secure, and practical technical solutions.
- Expertise in applying security guidelines, access controls, and change management principles within live systems.
- Skill in mentoring team members, sharing technical knowledge, and communicating complex technical concepts clearly to diverse stakeholders.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
You’ll join a full-stack data team building the systems making our AI agents measurably smarter with every interaction, building the real-time pipelines, analytics products, and deep personalization primitives that turn millions of conversations into business outcomes. You’ll work across these areas:
- Data Foundations: Architect and build our core platform to handle data at scale with low latency. This includes our real-time eventing infrastructure, streaming and batch ETL pipelines, and our Iceberg-based data lakehouse. You will own the systems for interactive OLAP querying, orchestration, and experimentation, ensuring our data is trustworthy, fast, and easy to use for the entire organization.
- Memory & Personalization: Power the next generation of intelligent experiences. You will develop the systems for long-term agent memory, build reusable Customer Data Platform (CDP) primitives, and implement the optimization loops that allow our agents to personalize interactions and demonstrably lift business outcomes.
WHAT YOU'LL BRING
We’re excited to meet candidates who bring depth in one of these areas:
Platform Engineering
- You have designed, built, and operated large-scale data systems, processing terabytes or petabytes of data with technologies like Spark, Flink, Trino/Presto, and data lakehouse formats like Iceberg or Hudi.
- You possess strong backend and distributed systems fundamentals in a language like Go, Scala, or Python. You understand the trade-offs of different storage engines, query plans, and data serialization formats.
- You have a history of implementing pragmatic data governance, lineage, and testing. You’ve built platforms that are cost-aware, highly operable, and a delight for other engineers to build upon.
- You're well-versed in data modeling best practices (dimensional modeling, star/snowflake schemas, slowly changing dimensions) and know how to optimize analytical query patterns for both traditional OLAP systems and modern cloud data warehouses.
Product Engineering
- You have a portfolio of shipped data products, including analytics dashboards, data visualization tools, or alerting and exploration systems.
- You are a skilled full-stack engineer (e.g., TypeScript/React and a service layer like Go), with a keen eye for performance, API design, and polish.
- You excel at turning ambiguous questions into clear, intuitive interfaces. You have strong product sense around information architecture, handling empty states, and making complex data explainable.
- You have practical experience with ML-powered product features, such as personalization, recommendations, or classification systems.
Shared Qualities
- Strong software engineering background with 4-7+ years of hands-on development experience in building and shipping production systems or products.
- A passion for being on the frontier of AI products.
- High agency and a bias to action in a high-autonomy environment.
- Degree in Computer Science or related field, or equivalent professional experience.
EVEN BETTER...
- Deep experience with event streaming platforms (e.g., Kafka, Kinesis) and real-time data processing.
- Experience with modern data visualization libraries (e.g., ECharts, D3.js) and the principles of building performant, reusable charting components for complex data.
- Production experience with recommender systems or optimization loops (e.g., multi-armed bandits, ranking).
- A track record of leading complex technical projects or mentoring other engineers.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Remote, Singapore
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a
Solutions Architect
at GitLab, based in Singapore, you’ll help prospects and customers understand how our
Agentic DevSecOps platform
can support their technical requirements and business goals across fast paced AI-driven software development lifecycles. You’ll act as a trusted technical advisor through complex evaluations, guide teams through digital transformation, and connect customer needs back to our product direction. Reporting to a regional Solutions Architect leader, you’ll work closely with Account Executives and cross-functional partners across Asia. You’ll focus on successful agentic platform adoption, strong technical evaluations, and building trusted relationships that highlight the value we bring in an AI-driven DevSecOps landscape.
You’ll work at the intersection of customer outcomes, modern software delivery, cloud, security, and emerging
agentic AI
workflows, helping organizations ship trusted software at the speed of imagination.
What you will do
Work with
Account Executives and regional sales teams to shape technical account strategies that increase qualified pipeline and support expansion opportunities.
Run
technical discovery sessions, product demonstrations, and validation activities to define success criteria and accelerate technical validation across the software development lifecycle.
Own
technical evaluations as the primary point of contact, including proof of concept and proof of value activities, solution design, and workshop delivery that produce documented outcomes and clear next-step decisions.
Develop
solution architectures that align GitLab capabilities with customer environments, priorities, and operating models to reduce implementation risk and speed time to value.
Guide
customers on modern software development practices, including continuous integration, continuous deployment, security, and cloud adoption, to improve delivery consistency and security readiness.
Build
strong relationships with technical practitioners and business stakeholders to strengthen alignment, shorten decision cycles, and support GitLab-based transformation efforts.
Create
reusable technical examples, best practices, and collateral that improve team effectiveness, reduce time spent recreating customer-facing assets, and inform customer and partner conversations.
Provide
customer feedback, field insights, and market observations to Product Management, Engineering, Sales, and Marketing to influence roadmap priorities and strengthen market positioning.
What you will bring
Experience
working with customers in technical pre-sales, consulting, or similar customer-facing roles. Minimum 2+ years of presales or equivalent client-facing experience with a total of 5+ years of industry experience is required.
Ability
to run technical evaluations such as proofs of concept, proofs of value, workshops, tenders, audits, or value stream assessments.
Working knowledge
of the end-to-end software development lifecycle, including DevSecOps practices and continuous integration and continuous deployment workflows. Competent knowledge of generative AI and agentic technologies will be a plus.
Hands-on familiarity
with GitLab or similar DevSecOps or software delivery platforms.
Clear communication skills
with the ability to adapt technical messages for practitioners, technical stakeholders, and senior business stakeholders.
Strength
in building credibility, listening carefully, developing technical champions and representing customer needs to internal teams.
Interest
in continuous learning, knowledge exchange, and developing expertise in GitLab, AI, and related cloud technologies.
Familiarity
with cloud platforms, self-managed environments, or transferable experience from related technical fields is welcomed.
About the team
We serve as a technical partner for the field, helping customers and internal teams see the value of GitLab's platform approach during complex engagements. We work closely with go-to-market and product organizations, bringing field feedback into conversations about product direction, services, enablement, and value messaging. As a distributed team in an all-remote environment, we rely on clear communication, sound judgment, and common practices to work with customers across regions. We play an important role in GitLab's continued growth by combining technical depth, strong customer relationships, and operational discipline. For more on how we work, see
Solution Architecture Handbook
.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: New York City; US Remote
Workplace: Hybrid
ABOUT PINECONE
Pinecone is the trusted AI knowledge company. Its trusted AI knowledge platform—including its Database, Nexus, and Marketplace products—power accurate, fast, and cost-effective AI applications for more than 10,000 customers and 1M developers worldwide. Pinecone's mission is to make AI knowledgeable.
ABOUT THE TEAM AND ROLE
We're looking for an Applied AI Engineer who loves building real applications with AI. You'll work across the stack, from backend services and retrieval pipelines to APIs and user-facing applications, turning new AI capabilities into working solutions.
This is a hands-on engineering role for someone who enjoys moving quickly, experimenting with emerging technologies, and owning projects from initial idea to production.
You'll work closely with our engineering and product teams, as well as customers and partners, to explore new use cases, build reference applications, and demonstrate what's possible with Pinecone's technology.
The ideal candidate combines strong full-stack engineering skills with practical experience building LLM-powered applications and agentic systems. You should be equally comfortable discussing architecture, writing production code, and putting together a working prototype.
RESPONSIBILITIES
- Design, build, and ship end-to-end AI applications using Pinecone’s retrieval and knowledge infrastructure.
- Develop full-stack solutions spanning frontend interfaces, backend services, APIs, data pipelines, and LLM integration.
- Build reference applications, integrations, and reusable components that help developers and customers adopt Pinecone.
- Experiment with emerging AI patterns, including RAG, agents, tool use, context engineering, and agent memory.
- Work with customers, partners, and internal teams to understand real-world problems and translate them into working software.
- Evaluate and improve the quality, reliability, latency, and cost of AI-powered applications.
- Share technical insights and best practices through code, examples, and technical content.
- Bring learnings from building applications back into Pinecone’s product and engineering teams.
WHAT YOU’LL BRING TO THE TABLE
You don't need to check every box, but you should enjoy building software and be excited about what AI makes possible.
FULL-STACK ENGINEERING
- Strong software engineering background with experience designing, building, and shipping production applications.
- Proficiency in Python and/or TypeScript, including modern backend frameworks and frontend technologies such as React or Next.js.
- Experience building APIs, integrating external services, and working with databases and cloud infrastructure.
- Ability to independently take a project from rough requirements through implementation and deployment.
APPLIED AI
- Hands-on experience building applications using LLMs, embeddings, vector databases, or retrieval-augmented generation.
- Familiarity with modern AI development tools, frameworks, and APIs.
- Understanding of the practical challenges of building AI applications, including retrieval quality, evaluation, latency, reliability, and cost.
- Curiosity about emerging patterns in agentic applications, context management, and AI-driven workflows.
OWNERSHIP & COLLABORATION
- A builder's mindset: you enjoy writing code, experimenting, and getting working software into users’ hands.
- Comfortable working with ambiguous requirements and making pragmatic technical decisions.
- Ability to communicate technical ideas clearly to engineers, customers, and other stakeholders.
- Comfortable moving between rapid prototypes and production-quality implementations.
- Interest in understanding how developers and customers use the technology and translating that feedback into better solutions.
BONUS POINTS
- Experience with Pinecone or other vector databases and search technologies.
- Experience building agentic applications, agent memory systems, or complex RAG pipelines.
- Contributions to open-source projects, developer tools, or technical communities.
- Experience working directly with customers on technical projects.
- Experience deploying and operating AI applications in production.
PERKS & BENEFITS
- Comprehensive health coverage including medical, dental, vision, and mental health resources
- 401(k) Plan
- Equity award
- Flexible time off
- Paid parental leave
- Annual Company Retreat
- WFH Equipment Stipend
Benefits and eligibility may vary by country of employment.
Location: Tokyo, Japan
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT US
Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
ABOUT THE ROLE
The Solutions Consultant Manager is the person who makes our GTM motion real on the ground. As an in-region leader directly managing a team of Solutions Consultants, you'll own your team's full commercial output—new logo, expansion, and renewals—and be accountable for both the results and the quality of execution that produces them.
This isn't a traditional pipeline-management role. The best SC Managers are coaches first: they know what a great first meeting looks like, can watch a live build and tell a rep exactly what to change, and build the operating rhythm and inspection cadence that makes consistent execution possible across the team. If you're a builder who loves developing people as much as winning deals—and you want to lead a regional team in a go-to-market model that's genuinely new—this is the role.
WHAT YOU'LL ACHIEVE:
- Own the commercial performance of your team across new logo ARR, expansion ARR, and UBP outcomes—accountable for both the headline numbers and the quality of execution that drives them
- Coach SCs on the GTM builder motion: what great looks like in a first meeting (workflow diagnosis, current → future architecture), a second meeting (live build in Notion + value narrative), and through the full cycle to adoption hand-off
- Contribute to and participate in the regional operating cadence: weekly pipeline reviews, deal support sessions, call reviews against the motion quality rubric, and forecast calls with senior leadership
- Hire, onboard, and certify new SCs to the GTM builder motion—driving readiness from ramp through consistent execution, and managing performance with clarity when expectations aren't met
- Partner with the regional BDR manager on pipeline strategy, outbound targeting, and qualification standards to ensure the team's book of business is healthy and growing
- Partner with Outcomes leadership on adoption hand-offs, at-risk account management, and renewal strategy—owning the overall commercial arc for the region while collaborating on the execution that follows close
- Represent your team or region in leadership forums with clear signal on what's working, what needs investment, and where execution is breaking down
SKILLS YOU'LL NEED TO BRING:
- Track record as a quota-carrying B2B seller with direct experience in workflow design, live demos, or technical sales—you can coach the builder motion because you've run it yourself
- Frontline sales management experience: built an operating cadence, ran performance management, and developed talent from onboarding through consistent overperformance
- Strong coaching orientation: you can watch a demo or deal review and identify specifically what to change—not just whether the outcome was good, but why, and what the rep should do differently next time
- Commercial instincts at the team level: able to read pipeline health, identify risk early, and drive urgency across a team without micromanaging individual deals
- You don't need to be an AI expert, but you have a strong interest in the evolving AI landscape, stay closely attuned to industry trends and developments, and are curious and willing to adopt AI tools to work smarter and deliver better results.
- Native or bilingual level fluency Japanese and business-level English proficiency across speaking, listening, and reading, including the ability to support team members with global communication
NICE TO HAVES:
- Experience selling or managing in a consumption or usage-based business where adoption signals matter as much as closed ARR
- Track record building high-performing regional teams from an early stage: hiring to profile, structured onboarding, certification, and performance management
- Experience in a shared account ownership model—able to navigate the SC/CSA hand-offs and hold the commercial arc across the full customer lifecycle
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Build primitives for self improvement: Create the feedback loops, evaluation systems, memory, signals, and decisioning infrastructure that help long-running agents learn from outcomes and improve over time.
- Build the future of long-horizon agents: Design and ship agents that pursue complex business outcomes over days, weeks, or months across voice, SMS, email, and other channels.
- Turn 0-to-1 work into a platform: Identify patterns and build reusable systems, abstractions, and tools that make future Horizon agents faster and easier to launch.
- Solve technically complex problems: Build across orchestration, integrations, data, memory, signals, decisioning, observability, and multi-channel engagement.
- Shape the Horizon product: Surface platform gaps through hands-on implementation and work with product and engineering to define Horizon’s architecture and roadmap.
- Create a clean path beyond the POC: Once a solution is validated, translate what you built into durable product capabilities and enable a successful handoff for continued deployment.
WHAT YOU’LL BRING
- Experience building and scaling end-to-end production systems.
- Strong platform and systems engineering fundamentals.
- The ability to move between customer problems, product design, and technical implementation.
- Strong technical judgment in ambiguous, fast-changing environments.
- A builder’s mindset and the ability to take products from zero to one.
- Comfort working directly with customers and understanding complex business processes.
- High agency, adaptability, and clear communication.
- At least two years of professional software engineering experience
- Experience with Python, TypeScript, or Go and React.
EVEN BETTER...
- Experience as a founder, founding engineer, or early engineer at a startup.
- Experience building workflow, orchestration, event-driven, or distributed systems.
- Experience developing platforms or reusable infrastructure for other engineers.
- Experience building or deploying AI and LLM-powered products.
- Familiarity with enterprise integrations, APIs, data pipelines, and systems of record.
- Experience working in complex industries such as financial services or healthcare.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
The agent must collect and use a card number but can never see it. This work sits across four hard technical domains: payments, security, real-time voice, and LLMs. Voice is the core challenge. A caller speaks or types a card number in a live, low-latency audio stream, and the digits must never reach the model, while the model stays on the call.
Sierra owns every system that touches card data, and one small team owns it end to end across three workstreams: Platform, Product, and Safety & Integrity. Customers keep their own telephony and payment gateways. Payments is live in production for some of the largest consumer enterprises, on a platform that handles hundreds of millions of calls a year. The platform is certified to PCI DSS Level 1.
- Build real-time card capture for voice: intercept keypad and spoken digits in a live audio stream, upstream of the agent runtime in a network-segmented environment, while the LLM stays live on the call. Make it work across every telephony provider and protocol Sierra supports.
- Build and extend the tokenization platform: agents receive and send short-lived tokens, and the platform swaps a token for the real value only when it calls the customer's payment gateway.
- Own the payments egress control plane: every destination for card data is approved, versioned with the agent release, and enforced by infrastructure below the application, not by convention.
- Make payment actions correct: an at-most-once action primitive in the Agent SDK, validated amounts and items, and monitoring that compares what the agent said about a payment with what really happened.
- Keep card data out of places it should not be: deterministic detection in the agent's hot path that catches what general-purpose models miss. No LLM, including any we build ourselves, ever sees a plaintext card number.
- Make payments self-serve: one payments API across Agent Studio, the Agent SDK, and Ghostwriter, Sierra's agent-building agent; gateway middleware that developers write against tokens; and support for single-tenant and customer-cloud deployments. Any team can add payments to an agent without a payments engineer in the loop.
- Grow the platform beyond cards: extend tokenization into a privacy vault for all PII.
WHAT YOU'LL BRING
- 5+ years building backend, platform, or infrastructure systems, with a track record of shipping and operating high-reliability services in production.
- A deep security instinct. You design as though every component will eventually be compromised, and you reason naturally about blast radius, least privilege, and making bad states impossible rather than reacting to them.
- Rigor about correctness under failure: retries, idempotency, at-most-once behavior, and clear handling of timeouts and unclear results from external systems.
- Fluency in a systems language (we use Go) and comfort owning critical systems end to end, from design through production and on-call.
- Range and ownership. You like a small team with broad scope, you build clean abstractions over messy external systems, and you're never satisfied solving a problem once per customer.
- Clear communication. You can explain a design or a risk to other engineering teams and to non-engineers.
- Degree in Computer Science or a related field, or equivalent professional experience.
You don't need payments experience. The engineers who built this platform came from backend, infrastructure, and security work, not payments. We care more about how you build correct, secure systems than about the word "payments" on your resume.
EVEN BETTER…
- Real-time or streaming systems: voice, telephony, media, or low-latency pipelines.
- Applied cryptography and key management, network isolation, egress control, or cloud security.
- Platforms other engineering teams build on, such as APIs, SDKs, and self-serve developer services.
- Deployments into customer-owned clouds or single-tenant environments.
- Customer-facing technical work, such as architecture reviews with customers.
- Setting technical direction on ambiguous, high-stakes problems.
- Payments, fintech, or another sensitive-data domain such as healthcare or identity.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
Forward Deployed Engineering is Baseten’s swat team. We’re deeply technical, great with customers and fast, and we make the platform better with everything we learn in the field. FDEs take on the hardest inference problems for our most strategic customers: novel architectures, extreme scale, tight latency budgets. Then we turn those solutions into a platform no one can match.
We’re scaling the team quickly. We need someone to build the operating system that lets a fast-growing team of engineers stay focused on hard problems instead of coordination.
This is a high-visibility role with direct exposure to our largest customers and to company leadership. You’ll shape how a new kind of engineering team operates in the AI industry.
RESPONSIBILITIES
- Run the priority account cadence. Own the operating rhythm for our top accounts: daily hot-account check-ins, the weekly “forest view” review with leadership, and the account list itself with Sales leadership. Goal: zero surprise escalations to our execs.
- Make the bridges work. Our FDE team connects to SA and Sales, Product, engineering (inference, infra), capacity and on-call. You’ll make sure each connection has a clear owner, cadence and SLA, with no hand-offs falling through the cracks:
- Account transitions between solution architect and FDE, with exit criteria and runbooks
- Non-P0 escalations to engineering teams, tracked and burned down weekly
- Customer patterns and gaps flowing into the product roadmap
- Drive cross-team programs for our largest customers. Coordinate multi-team efforts such as dedicated-capacity rollouts, cluster migrations, capacity reservations and large customer launches. Bring together various teams so these run on a plan, not on heroics.
- Reduce toil and protect platform time. Track where engineering time goes: incidents another team owns, manual routing and config changes, after-hours pages. Work with engineering leads to remove the biggest sources of obstacles, so FDEs keep 30% of their time for shaping the platform.
- Own the metrics. Build and report the metrics scorecard (account health, response times, toil, load per engineer, team health) to leadership.
- Help us scale the team. Drive programs like new-hire enablement and certification, account load balancing, and run book coverage. Partner with Recruiting on hiring operations as we grow.
- Manage risk and dependencies. Maintain a clear-eyed view of cross-team dependencies and risks; surface them early, drive mitigation, and keep leadership informed with honest, signal-rich updates.
- Communicate up, down, and across. Translate between deeply technical teams and senior leadership. Run effective program reviews and write the kind of crisp statuses that let busy people make fast decisions.
REQUIREMENTS
- 5+ years as a TPM (or engineer turned TPM) on infrastructure, cloud or customer-facing technical programs
- Technical depth: you’re comfortable with ML Infra systems, Kubernetes, GPUs and distributed systems, and can follow an incident channel or a design doc without a translator. Experience with LLM inference is a strong plus.
- You’ve run programs across many teams at once and kept them moving without formal authority
- Calm in the middle of an escalation: you bring structure to chaos and close the loop
- You write clearly and concisely, for engineers and for execs
- High ownership, and you’d rather fix the process than work around it
NICE-TO-HAVES
- Experience working on AI / ML Infra stack.
- Background in solutions engineering, SRE or forward-deployed teams
WHAT SUCCESS LOOKS LIKE
- In your first few months, you'll have taken ownership of one or more in-flight programs, established the operating rhythm they were missing, and built the trust that makes teams want you in the room.
- Within a year, the programs you run are the ones leadership doesn't worry about, because the structure is clear, the risks are visible early, and the follow-ups always close.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco; New York; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
AI is being built by many companies at once. Model labs train more capable models, hyperscalers provide infrastructure and distribution, developers build new AI products, and a growing set of tools gives agents more to work with. Baseten sits at the center of all of it, as the inference platform that developers and large companies use to run AI in production.
We're hiring Software Engineers with strong product and customer sense to join our Product Platform organization. This team builds the enterprise-hardened products that sit on top of our inference platform. These are the surfaces customers, partners, and their agents touch every day. We also build systems and products for developer productivity, including agentic platforms.
We're hiring across several areas:
- Commercialization, billing, and partnerships.
- Developer productivity and agentic development.
- Enterprise controls: identity, access, governance, and account lifecycle management.
You'll own customer-facing features end to end. That means talking to customers to define the problem, designing and shipping the solution, and iterating once it's in production. You'll work closely with product and design as a peer.
EXAMPLE INITIATIVES
You'll get to work on these types of projects as part of our Product Platform team:
- How we built RBAC that scales for the enterprise https://www.baseten.co/blog/rbac-from-the-ground-up-solving-for-autonomy-vs-control/
- Announcing our partnership with OpenAI https://www.baseten.co/blog/baseten-openai-partnership/
- Introducing Baseten Hosted Tools https://www.baseten.co/blog/introducing-baseten-hosted-tools/
- How leading platforms ensure observability for LLM inference https://www.baseten.co/blog/how-leading-platforms-ensure-observability-for-llm-inference/
RESPONSIBILITIES
- Own customer-facing features end to end, from understanding who you're building for through design, launch, and iteration.
- Build platforms and systems that scale and perform well in production, not one-off features or scaffolding.
- Ship in phases, working directly with internal and external customers to validate and iterate along the way instead of betting on a single big launch.
- Weigh competing customer requests and make clear prioritization calls based on impact.
- Work closely with product, design, forward deployed engineering, and go-to-market teams as a peer, contributing ideas rather than just implementing specs.
- Build the systems behind how customers buy, integrate, and use Baseten, across billing, partnerships, and developer and agentic tooling.
- Take ownership of ambiguous problems, move quickly, and drive them to completion with little process.
- Pick up new problem areas quickly and grow your scope as the team and product expand.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco, CA | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
Every dollar Anthropic earns and every dollar it spends on compute has to reach the books correctly, and the volume grows with Claude usage. That data comes from across the company and from partners: usage and billing, compute, infrastructure assets, leases. Products and pricing models keep launching, and each one adds another path into the books. Our goal is a continuous close with zero material issues, with audit-grade controls.
We're looking for an Engineering Manager to lead the engineers who build the platform that gets us there: one front door for every finance event, an append-only ledger, and an accounting engine that posts each event exactly once. You’ll hire and grow the team, and hold the bar for how the platform is built and run in production. Its users include Claude agents, which read and write through the same APIs and controls as people.
You'll partner with engineering teams in Billing, Compute and Infra on shared contracts and APIs, and with product owners and finance operations, who set the priorities and define the needs. You don't need a finance background. If you have led teams that build backend systems where correctness matters, we will teach you the domain.
Responsibilities
Lead and grow a team of engineers: hire, coach and hold a high bar for engineering quality
Own delivery of the front door for finance events and its governed contracts, and the accounting ledger and engine, so every event is posted exactly once and can be traced back to its source
Be accountable for the production services that other engineering teams call in real time, such as the tax and collections services in the billing flow
Make sure finance apps and agents have the platform support they need: SDKs and frameworks, scoped access, SOX guardrails, observability, and the capabilities finance needs that claude products do not provide out of the box
Define and own the reliability and correctness bar: SLOs on the services other teams call, tests that check key upstream calculations on every change, and daily accuracy and completeness checks from source to books
Align on technical design, data contracts and APIs with engineering leaders in Billing, Compute and Infra
Drive down the time it takes finance to support a new product, program or compute buildout
Minimum qualifications
Have led teams that build and run high-volume backend systems where correctness matters, such as ledgers, billing, payments, metering or other systems of record
Have built or run event-driven systems with idempotent processing, replay and backfill, and know what it takes to keep them correct in production
Have sound judgment on platform boundaries, data contracts and API design
Have hired and grown engineers, and set engineering standards for platforms
Work well across functions, with upstream engineering teams, finance and auditors, and explain technical trade-offs clearly to non-engineering partners, in writing and in the room
Preferred qualifications
Have 3+ years of engineering management experience, with 8+ years total in the industry
Built developer platforms or paved paths used by other builders
Worked with Go and with streaming systems such as Pub/Sub or Kafka
Built with LLMs and agents, including MCP
Built or run a ledger or sub-ledger, with a working knowledge of double-entry accounting
Managed teams through audit and compliance work, such as SOX change management, segregation of duties and audit trails
Worked with ERP or financial systems, such as Workday Financials or Oracle Financials
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$320,000
—
$405,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Paris
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
OUR MISSION
Build and scale the logistics capabilities that enable Mistral AI to deploy, operate and expand high-density compute infrastructure reliably. Own the flow, custody, traceability and readiness of high-value hardware, critical spares and associated materials - from supplier dispatch through site receipt, storage, deployment, repair and end-of-life disposition. Deliver speed without compromising safety, inventory integrity, security or cost control.
OPERATING CONTEXT & ACCOUNTABILITY
You will coordinate closely with Data Center Operations, IT Operations, deployment teams, Procurement, Finance, Security, Safety, colocation operators, carriers and OEM service partners. The role owns Mistral logistics processes and supplier performance.
KEY RESPONSIBILITIES - DEPLOYMENT LOGISTICS AND SITE READINESS
- Plan inbound and outbound movements for accelerator servers, racks, networking equipment, CDUs, replacement parts, tooling and deployment consumables across sites and staging locations.
- Translate deployment schedules and bill-of-materials requirements into shipment plans, delivery windows, site receiving capacity, material availability and clear responsibility assignments.
- Coordinate with business partners and site teams on loading bays, access approvals, delivery routes, floor loading, rack handling, lift plans, packaging removal, temporary storage and installation sequencing.
- Identify logistics dependencies that could delay energization, commissioning, rack acceptance or compute availability; maintain escalation paths, contingency plans and recovery actions.
- Create consistent procedures for goods receipt, inspection, damage recording, quarantine, staging, pick/pack, handover and proof of delivery, including exceptions and nonconformances.
- Manage reverse logistics for defective equipment, repair exchanges, warranty returns, redeployments and end-of-life assets, with documented chain of custody and secure disposition.
KEY RESPONSIBILITIES - INVENTORY, SPARES AND ASSET TRACEABILITY
- Define and maintain an accurate inventory and asset-control framework for Mistral-owned equipment, including serialized items, location, ownership, status, movement history and reconciliation with IT asset records.
- Set and monitor critical spare-parts policies with IT Operations and OEM partners: minimum/maximum stock, lead times, failure demand, replenishment triggers, shelf-life and obsolescence exposure.
- Establish auditable stock movements, cycle counts, physical inventories, discrepancy investigations and controls for high-value or sensitive components.
- Monitor stock health, aging, availability, stranded inventory, shrinkage and repair turnaround; use evidence to optimize local versus regional stocking decisions.
- Coordinate secure storage conditions, ESD-sensitive handling, environmental requirements, battery transport/storage rules where applicable, and restricted access to valuable hardware.
- Develop common inventory taxonomy, operating procedures and system integrations to support growth across sites, providers and countries.
KEY RESPONSIBILITIES - SUPPLIER, TRANSPORT AND COMMERCIAL PERFORMANCE
- Oversee third-party logistics providers, freight forwarders, warehouses, specialist rigging partners and couriers against agreed service levels, security controls and escalation requirements.
- Work with Procurement and Legal on supplier selection, scopes of work, insurance, liability, transport terms and measurable performance expectations.
- Coordinate cross-border shipping requirements with qualified customs and trade-compliance specialists, including import/export documentation, duties, restricted goods and relevant sanctions/export controls.
- Monitor freight, warehousing, handling, repair and expedite costs; challenge avoidable spend while protecting deployment dates and service restoration capability.
- Lead supplier performance reviews, delivery-failure investigations and corrective action follow-up; develop alternative routes and providers for critical supply chains.
- Maintain reliable forecasting and reporting of expected arrivals, shortages, inventory exposure, blocked shipments, deployment readiness and outstanding returns.
KEY RESPONSIBILITIES - SAFETY, RESILIENCE AND CROSS-FUNCTIONAL EXECUTION
- Partner with Safety and site teams to assess high-risk material handling, rack moves, lifting/rigging, traffic management and contractor interfaces; verify that required plans and competent resources are in place.
- Coordinate physical-security requirements, access permissions, tamper evidence and chain of custody for sensitive or high-value technology.
- Develop practical business-continuity plans for shipment disruption, customs holds, supplier shortages, loss or damage in transit, and urgent hardware replacement needs.
- Work with IT Operations and OEM service partners to prioritize material flows during incidents and reduce mean time to restore affected compute capacity.
- Create clear operating rhythms and decision records across engineering, deployment, site teams and suppliers; escalate risks early and close actions with evidence.
TEAM LEADERSHIP & ORGANIZATIONAL DEVELOPMENT
- Build, lead, and scale the team across regions, aligning organizational capabilities, staffing levels, and resources with Mistral AI’s growth trajectory and operational requirements.
- Supervise, coordinate, and support team members, ensuring clear accountability, effective collaboration, and consistent execution of responsibilities.
- Define the organizational structure, roles, responsibilities, and resource allocation required to support current operations and future expansion.
Recruit, onboard, develop, and retain high-performing professionals, ensuring the team possesses the technical expertise and capabilities required to meet business objectives.
- Establish clear performance expectations, measurable objectives, and development plans; conduct regular performance reviews and provide constructive feedback and coaching.
- Drive standardization of processes, procedures, and best practices across regions while accommodating local operational and regulatory requirements.
- Foster a culture of ownership, accountability, continuous improvement, knowledge sharing, and operational excellence.
Collaborate with cross-functional leaders to anticipate resource requirements, address organizational gaps, and ensure effective coordination across teams.
- Develop succession plans and strengthen internal capabilities to support organizational resilience and long-term scalability.
- Manage team priorities, workload distribution, and resource planning, ensuring effective execution while maintaining quality, safety, and operational efficiency.
WHAT SUCCESS LOOKS LIKE
- Critical hardware and materials arrive complete, traceable, secure and ready for deployment when needed.
- Inventory accuracy is consistently high, with timely reconciliation and documented custody for valuable assets.
- Critical spare parts are available according to risk-based targets, reducing restoration delays and avoidable downtime.
- Logistics exceptions, shipment damage, deployment blockers and supplier failures are identified early and resolved with measurable corrective actions.
- Logistics processes scale across new sites without sacrificing safety, compliance, cost discipline or execution speed.
MINIMUM QUALIFICATIONS
- At least 5 years of relevant experience in logistics, supply chain, warehouse operations, hardware deployment or inventory management in a complex technical environment.
- Hands-on experience coordinating high-value equipment shipments, third-party service providers, site receiving, stock controls and reverse logistics.
- Ability to establish auditable inventory processes, analyze operational data, manage exceptions and deliver against demanding deployment timelines.
- Working knowledge of transport, handling and workplace safety requirements; ability to engage relevant specialists on customs and international trade compliance.
- Strong cross-functional communication, supplier management and problem-solving skills; professional English and willingness to travel to operational sites.
PREFERRED QUALIFICATIONS
- Experience supporting data centers, AI/HPC infrastructure, hyperscale hardware deployments, enterprise IT logistics or complex industrial equipment.
- Familiarity with serialized GPU/server assets, rack-scale systems, networking equipment, specialist lifting and ESD-sensitive components.
- Experience implementing warehouse management, enterprise resource planning or IT asset-management systems and inventory dashboards.
- Experience with international shipping, freight forwarding, customs interfaces, repair/RMA workflows and multi-site critical spares strategies.
- Experience improving supplier performance, stock availability, forecast accuracy and logistics cost-to-serve.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Cyprus; Georgia; Poland; Spain; Serbia; Portugal
We are looking for an experienced
Enterprise Architect
to own the overall technical architecture of the entire GoMining ecosystem, not just individual products. Your scope covers the architecture of all key domains (Payments, Cards, Custody, Wallet, Mining, and Core Platform) and the connections between them.
You will ensure that our products, platforms, infrastructure, and financial services operate as a scalable, secure, reliable, and interconnected ecosystem.
This is a highly influential role that requires both strategic architectural vision and deep hands-on engineering expertise. You will shape the target architecture, define technical standards, manage architectural dependencies, make critical technical decisions, and help teams choose the right path. You will work closely with the CTO, engineering leadership, and product teams.
Proven experience in FinTech, banking, payments, or cryptocurrency platforms is mandatory.
Key Responsibilities
Own and continuously evolve the end-to-end architecture of the GoMining ecosystem.
Define the target enterprise architecture, architectural principles, standards, and long-term technology roadmap.
Ensure architectural consistency and seamless integration across financial products, payments, wallets, custody, cards, mining services, and core platform infrastructure.
Design scalable and resilient distributed systems capable of supporting millions of users and high transaction volumes.
Establish clear architectural boundaries, service ownership, integration patterns, and data flows across multiple engineering teams.
Drive critical architecture decisions involving microservices, APIs, event-driven systems, data platforms, and cloud infrastructure.
Identify and eliminate architectural bottlenecks, technical debt, scalability limitations, and system dependencies.
Lead architecture reviews and provide technical guidance to engineering teams.
Collaborate with the CTO, Engineering Leads, Product Leaders, and business stakeholders to align technical architecture with business strategy.
Evaluate new technologies, architectural approaches, and infrastructure solutions.
Ensure security, reliability, observability, performance, and operational resilience are embedded into architectural decisions.
Remain deeply involved in technical discussions, solution design, and implementation reviews.
Requirements
8+ years of software engineering experience, including 3+ years in enterprise, platform, or solution architecture roles.
Mandatory experience architecting systems within FinTech, banking, payments, digital banking, or cryptocurrency companies.
Proven experience designing architecture across multiple interconnected products, services, or business domains.
Strong software engineering background, ideally as a Senior / Lead / Principal Engineer.
Deep understanding of distributed systems, microservices, event-driven architecture, API design, and integration patterns.
Experience designing high-load, fault-tolerant, and mission-critical systems.
Strong knowledge of cloud infrastructure (AWS, GCP, or Azure).
Understanding of financial transaction processing, data consistency, security, and regulatory requirements.
Ability to define long-term architectural strategy while remaining technically hands-on.
Experience driving architectural decisions across multiple engineering teams.
Excellent stakeholder management and communication skills.
Nice to have
Experience with cryptocurrency exchanges, blockchain infrastructure, digital wallets, or custody solutions.
Experience with card issuing, payment processing, banking integrations, or financial ledgers.
Experience building or transforming complex multi-product financial ecosystems.
Familiarity with PCI DSS, KYC, AML, and financial compliance requirements.
Experience scaling platforms to millions of users.
Benefits
Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
Work-life fit: remote or hybrid format with flexible hours across international teams.
Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year
Recognition programs: structured performance reviews and team awards.
Team culture: retreats in international locations (for example, company apartments in Cyprus).
Location: Philippines
We are seeking an exceptionally articulate, tech-savvy, and proactive
Virtual Front Desk & Practice Operations Specialist
with
elite English communication skills
to serve as a high-level Virtual Assistant and Client Account Specialist. In this dynamic, hybrid role, you will split your time between direct patient engagement (50% call, scheduling, and texting volume) and practice operations support (account management for partner practices, founder assistance, and AI workflow refinement).
The ideal candidate is naturally smart, highly adaptable, and comfortable jumping between phone calls on
RingCentral / Quo
, managing patient tickets in a centralized Work Hub, navigating
Nextech EHR
, and managing administrative follow-ups (faxes, prior authorizations, medical records). Perfect, polished, and accent-neutral English is mandatory, while specific EMR experience is secondary to sheer technical agility and quick-learning capability.
Working Environment & Core Schedule
Role Title:
Virtual Front Desk & Practice Operations Specialist
Status:
Full-Time (40 Hours / Week)
Schedule:
Standard U.S. Practice Hours (Monday – Friday)
Core Systems:
Nextech EHR
,
RingCentral / Quo
, Centralized Work Hub Ticket Queue, Google Workspace / Microsoft 365
Role Breakdown:
50% Front Desk / Patient Communication & Administrative Support | 30% Practice Account Management | 20% Founder Executive Support
Top 3 Daily Tasks
High-Touch Patient Engagement (Calls, Scheduling & Texting):
Handle incoming/missed calls, book and reschedule appointments, perform text outreach, and manage delicate or escalated patient conversations with warmth and poise.
Work Hub Queue Execution:
Manage and resolve assigned tickets daily—processing fax requests, submitting prior authorizations, tracking medical records, and routing clinical items to practices.
Account Management & Process Optimization:
Conduct weekly call report reviews for partner practices, train/update AI knowledge bases ("Teach Teri"), write step-by-step SOPs, and assist practice leadership with calendar and administrative support.
Core Responsibilities
Patient Communication & Front Desk Operations (~50%)
Execute daily outbound and inbound calls via RingCentral/Quo to return missed calls, confirm appointments, follow up on no-shows, and deliver practice messages.
Book, reschedule, and optimize provider calendars within Nextech EHR or digital scheduling platforms.
Manage prescription refill requests, insurance eligibility checks, and form follow-ups, routing all clinical inquiries directly to practice staff.
Handle complex call scenarios, including de-escalating upset callers or answering tricky questions that require human intervention.
Conduct administrative workflows: fax and email providers/pharmacies, submit prior authorizations, and request, track, and attach medical records to patient charts.
Account Management & Practice Onboarding (~30%)
Serve as the primary operational contact for partner clinics—managing onboarding, conducting regular check-ins, and reviewing call quality metrics.
Review weekly call reports to spot trends, missed opportunities, or unaddressed patient inquiries.
Update practice knowledge bases ("Teach Teri") by gathering accurate responses from clinic staff to continuously improve automated systems.
Synthesize practice reports and marketing data into concise, actionable summaries for clinic leadership.
Executive Support & Workflow Improvement (~20%)
Support company leadership with calendar scheduling, inbox follow-ups, meeting notes, vendor coordination, and special research projects.
Log manual tasks meticulously, tracking task durations and requirements to draft clear, step-by-step SOP guides.
Report platform bugs and usability feedback to the product development team and test new features prior to live clinic rollouts.
Requirements
Elite English Communication:
Native-level, flawless spoken and written English skills with a calm, warm, and highly professional tone over the phone and in writing.
U.S. Healthcare Background:
2+ years of direct experience supporting a U.S. medical practice (Front Desk, Patient Coordinator, Medical Assistant, Referral Coordinator, or Practice Manager).
Administrative Competency:
Demonstrated experience handling core office workflows: scheduling, referrals, prior authorizations, medical records requests, insurance checks, and digital faxing.
Tech Smart & Adaptable:
Exceptional digital literacy; able to pick up new software, EMRs, and AI tools rapidly without needing extensive technical hand-holding.
HIPAA Compliance:
Comprehensive understanding of Protected Health Information (PHI) and strict adherence to HIPAA privacy protocols.
Remote Workspace:
Private, quiet, HIPAA-compliant home office equipped with a high-performance computer (PC/Mac), high-speed internet, backup power/internet solutions, and a noise-canceling headset.
Preferred / Nice-to-Have Qualifications
Experience with specialized EMR/PM systems such as
Nextech
, Athenahealth, eClinicalWorks, or ModMed.
Experience in Ophthalmology or other surgical/medical specialties.
Experience in account management, customer success, or as an Executive Assistant / Chief of Staff at a growing healthcare company.
Location: El Salvador; Colombia; Paraguay; Honduras; Nicaragua; Guatemala
We are seeking a detail-oriented
Virtual Administrative & Timekeeping Coordinator
to support a US-based shipping and logistics company.
In this role, you will manage employee time cards, upload and organize documentation, and handle administrative follow-ups for management. You will work extensively with spreadsheets and online management systems, catch missing details, and ensure all administrative records are complete, organized, and delivered on time.
Work Schedule:
Monday through Friday, 8:00 AM – 5:00 PM (Standard Business Hours).
RESPONSIBILITIES
Time Card Management (Primary):
Collect and review time cards for accuracy, flag missing or incomplete entries, follow up directly with employees, update tracking sheets, and prepare records for management review and payroll processing.
Documentation & File Management (Primary):
Upload documents to designated online systems, maintain consistent folder structures and file naming conventions, review documents for completeness, chase outstanding items, and maintain accurate tracking logs.
Administrative Support & Follow-Up:
Send reminders, maintain Excel or Google Sheets logs, prepare basic operational reports, handle routine email correspondence, track deadlines, and support general clerical and data entry tasks.
Requirements
Administrative Experience:
Direct background in administrative support, data entry, or general office administration.
Spreadsheet Proficiency:
Strong hands-on skills in Microsoft Excel or Google Sheets.
Document Management:
Proven experience uploading, organizing, and systematically managing electronic files and folders.
Attention to Detail:
Exceptional accuracy, organization, and proactive follow-through skills.
English Proficiency:
Clear, professional written and verbal English communication.
Work Ethic:
Ability to work independently, follow established procedures, and handle repetitive tasks accurately and confidentially.
NICE TO HAVES
Experience with timekeeping, timesheet reviews, or payroll support operations.
Familiarity with online timekeeping platforms, shared cloud drives, and document management systems.
Experience supporting remote or multi-employee operational teams.
Prior experience in the shipping, logistics, or transportation industry (preferred, not required).
ГибридSan Francisco; Toronto; New York; Montreal; Seattle
ГибридSan Francisco; New York; Seattle
География найма не уточнена
ГибридParis; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
УдалённоCyprus; Georgia; Poland; Spain; Serbia; Portugal