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Location: P.R. China; Shanghai We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. About the Team Global Digital Licensing oversees the use of Hasbro and partner IP across digital products and experiences, supporting licensing opportunities while ensuring consistent brand standards and compliance. The function works cross-functionally with global partners and internal teams to manage licensing requirements, approvals, digital submissions, and delivery throughout the product lifecycle. Following Licensing Stage Guidelines, the team covers defined digital approval and sample requirements across major licensed brands and partners. Job Overview Hasbro is seeking a commercially driven Director of Business Development (APAC) to grow its digital licensing business across mobile, PC and console gaming. You will bring Hasbro’s brands to life through compelling gaming experiences by identifying, structuring and closing strategic partnerships with leading developers, publishers, platforms and digital marketplaces across China and the wider Asia-Pacific region. Working with significant independence, you will represent Hasbro in senior-level discussions, make complex commercial decisions and build new revenue streams in some of the world’s most competitive gaming markets. Location and Work Arrangement This role is based at our Shanghai office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays. What You'll Do Drive New Business Growth You will identify and secure licensing opportunities for Hasbro’s portfolio of brands while building a strong pipeline of developers, publishers, platforms and strategic partners. You will develop business cases and proposals that connect our brands with relevant genres, audiences and market opportunities, contributing approximately one-third of the regional team’s annual new-business target. Lead Deal Development and Execution You will manage the full deal process, from partner identification and outreach through evaluation, negotiation, internal approval and closing. This includes structuring complex agreements covering royalties, minimum guarantees, development funding, marketing investment, user acquisition, territories, platforms and rights. Working directly with founders, executives and senior decision-makers, you will navigate commercial, cultural and regulatory requirements across markets. Opportunities will be assessed using financial analysis, market evidence, partner capabilities and long-term brand potential. Shape Regional Strategy You will develop and execute Hasbro’s digital licensing strategy across Asia-Pacific, providing expert insight into regional gaming markets, particularly China’s mobile and wider digital gaming ecosystem. You will monitor player behaviour genre performance, platform developments, monetization models, live operations, competitor activity and regulatory changes. These insights will inform recommendations on priority brands, partners, territories, platforms and investments, as well as emerging technologies and business models. Manage and Grow Strategic Partnerships You will build trusted relationships with senior leaders at licensees and strategic partners. After contract signature, you will oversee development progress, launch plans, live operations, title performance and contractual commitments. You will identify risks and growth opportunities, expand successful partnerships into new titles, platforms and territories, and address underperformance or delivery challenges with sound judgment and a solutions-focused approach. Collaborate Across Hasbro You will work closely with franchise, brand, legal, finance, marketing, product development and regional teams to ensure each partnership supports Hasbro’s global strategy, brand standards and long-term intellectual property value. You will align stakeholders, present clear recommendations to senior leaders and guide partners through internal approvals, development, launch and ongoing operations. You will also maintain accurate pipeline, revenue and forecast information while tracking contractual obligations, financial commitments and development milestones. What You'll Bring Experience You have substantial experience in business development, licensing, partnerships or a related commercial role within the gaming industry. You have worked with mobile, PC or console game developers, publishers or platforms in Asia, with direct experience in China strongly preferred. You have a successful record of originating, negotiating and closing complex, high-value gaming or intellectual property licensing agreements. You are comfortable managing senior relationships across markets and cultures, delivering significant new-business revenue and overseeing a complex commercial pipeline. Industry and Commercial Knowledge You bring deep knowledge of mobile, PC and console gaming, including development cycles, publishing models, platform economics, distribution and live operations. You understand licensing structures such as royalties, revenue sharing, minimum guarantees, development commitments, user acquisition and performance obligations. You also have strong financial and commercial judgment, including experience in opportunity valuation, business-case development, revenue forecasting and contract analysis. Leadership and Problem-Solving You can make sound decisions in complex and ambiguous situations, balance local market needs with global priorities and resolve difficult negotiations or partner challenges. You influence through credibility, expertise and relationships, communicate confidently with senior stakeholders and work autonomously while staying aligned with a globally distributed leadership team. Language, Location and Travel Professional fluency in Mandarin Chinese and strong written and spoken English are required. Additional Asian-language skills are welcome but not essential. This role is based in Hasbro’s regional office in Shanghai. You must be able to work effectively across Asia-Pacific time zones and travel internationally, primarily within Asia, as business needs require. Preferred Qualifications Ideally, you have experience licensing established entertainment intellectual property for mobile, PC or console games, along with a strong network of developers, publishers, platforms and digital marketplaces across Asia-Pacific. Experience with entertainment, gaming, toy or consumer brands is valuable, as is familiarity with China’s regulatory and publishing requirements. Experience supporting game launches and live operations after contract signature is also preferred. How You’ll Work You bring an entrepreneurial, partnership-focused approach, combining commercial ambition with sound judgment, cultural awareness and a commitment to protecting Hasbro’s brands. You are energized by creating opportunities, leading complex negotiations and developing gaming experiences that connect globally recognized intellectual property with players across Asia-Pacific. Who We Are We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all. Hasbro About the Company – Hasbro Wizards of the Coast Who We Are – Wizards of the Coast Equal Opportunity Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. Accommodations If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process. Notice Regarding Hasbro’s use of AI in the Recruitment Process We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. How it works: Talent Matching compares information from your resume and application responses with job-related criteria established and weighted by Hasbro’s recruiting and hiring teams. Depending on the role, these criteria may include relevant skills, work experience, prior job titles, and industry experience. The tool then assigns a match category to help organize applications for review. Human oversight: Talent Matching supports — but does not replace — human review. It does not automatically advance or reject candidates or make employment decisions. Hasbro’s recruiters and hiring managers review applications and remain responsible for all hiring decisions. Greenhouse has published the results of an independent bias audit of Talent Matching. View the Greenhouse Talent Matching audit results . Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Location: Tokyo, Japan About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Partner Account Manager for Japan, you will be responsible for building, managing, and scaling strategic partnerships with both System Integrators (SIs) and resellers to accelerate the adoption of our solutions in the Japanese enterprise market. You will work at the intersection of cutting-edge technology and Japan's unique business ecosystem, helping partners integrate our products into their solution portfolios and joint go-to-market strategies. As a Partner Account Manager, you will focus on growing reseller business in Japan and achieving quarterly revenue targets through new customers and upsells. The position involves direct collaboration with partners and internal teams to overcome obstacles and implement growth strategies. Responsibilities include designing partner recruitment, enablement, and go-to-market plans, using a test-and-learn approach in ambiguous situations. Strong business creation skills are needed to identify joint value propositions and explore co-selling models. While revenue contribution is the key metric, building scalable partner engagement and executing joint initiatives are crucial for consistent growth. This role is critical to establishing and expanding our presence in Japan through the partner ecosystem, enabling us to serve Japanese enterprises at scale. You will be instrumental in building our channel strategy from the ground up in one of the world's most sophisticated technology markets. Key responsibilities Strategic Partner Management Develop and execute comprehensive business plans with System Integrators (NTT Data, Fujitsu, NEC, Hitachi, etc.) and key resellers to drive mutual growth and revenue targets Build and maintain executive-level relationships within Japanese partner organizations, navigating complex organizational structures and decision-making processes Own the full partner lifecycle from initial engagement through long-term strategic alignment, including regular business reviews and QBRs Plan and deliver partner-facing activities, such as training sessions, email campaigns, webinars, and joint events Negotiate and structure partnership agreements including technical integration terms, resale agreements, and revenue-sharing models Business Development & Revenue Generation Build and maintain relationships with reseller and distributor partners to drive new customer acquisition and upsell revenue Collaborate with SI partners and resellers to identify, qualify, and close enterprise opportunities in key verticals (manufacturing, financial services, retail, telecommunications, life sciences) Drive joint sales activities including customer workshops, seminars, proof-of-concepts, and strategic account planning Track pipeline development, forecast revenue, and report on partnership performance metrics with detailed accuracy Manage channel conflict and ensure healthy ecosystem dynamics between direct sales, SI partners, and resellers Enablement & Solution Development Lead comprehensive enablement programs including technical training, certification development, and sales methodology alignment Work closely with partner practices to develop joint solutions and industry-specific offerings tailored to Japanese market requirements Coordinate with global product and engineering teams to ensure Japanese partner requirements and customer feedback influence our roadmap Develop and maintain Japanese-language sales tools, technical documentation, and partner portals Facilitate knowledge transfer between Anthropic and Japanese partner technical teams Go-to-Market Leadership Design and execute joint marketing campaigns Develop customer success stories and case studies that resonate with Japanese enterprise buyers Partner with internal teams to localize global GTM strategies for the Japanese market Represent the company at partner events, customer engagements, and industry conferences (CEATEC, Japan IT Week, etc.) Identify and remove bottlenecks proactively by working with internal teams including Marketing, Sales, and Legal Foster alignment across departments to ensure successful partner execution and performance Minimum qualifications Experience in channel management, strategic alliances, or business development within the Japanese technology market Proven track record managing relationships with Japanese System Integrators and/or technology resellers or similar Deep understanding of Japanese enterprise sales cycles, decision-making processes, and business etiquette Native or business-level Japanese and English language skills Strong understanding of the Japanese IT landscape including cloud adoption trends, digital transformation initiatives, and regulatory requirements Demonstrated ability to navigate complex partner ecosystems and manage channel conflict Preferred qualifications 7+ years of relevant experience Experience with enterprise software, cloud services, or AI/ML technologies in the Japanese market Exceptional relationship-building skills with ability to establish trust and credibility with executives Strong analytical skills with experience in business planning, forecasting, and performance measurement Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Shanghai, China The Riot Commercial Partnerships (RCP) team is responsible for identifying, building, and executing world-class partnerships with leading global and regional brands. Our mission is to drive revenue and impact through strategic commercial collaborations that bring meaningful value to Riot’s fans—across Games, Entertainment, Esports, and Social Impact. For every product and event Riot creates, our partners help elevate the experience for millions of players and audiences around the world. We’re looking for a strategic, highly organized Senior Partnership Manager to help scale how Riot develops, manages, and activates brand partnerships in China.  As a Senior Partnership Manager on the Riot Commercial Partnerships (RCP) team in China, you  will oversee the end-to-end operating process for regional brand partnership opportunities, working closely with Regional Riot Publishing & Partnerships Leads (RPPLs), Consumer Products and Experiences (CPX), our publishing partner Tencent, and cross-functional stakeholders to move opportunities from identification and evaluation through deal development, execution, and reporting. You will serve as the central program leader connecting regional opportunities to Riot’s broader commercial strategy—creating clarity around priorities, establishing effective processes, driving accountability across teams, and providing leadership with visibility into the regional partnership pipeline and performance. You will report to the General Manager of Publishing and Esports of China. Because priorities shift quickly in our fast-paced environment, this role includes—but isn’t limited to—the responsibilities below. Responsibilities: Oversee the regional brand partnership operating process, working in close partnership with regional RPPLs and BD teams, acting as the program lead with this group of key stakeholders who will identify, evaluate, prioritize, develop, and execute local and regional brand partnership opportunities. Establish clear frameworks, workflows, milestones, and decision points that maintain alignment with Riot’s global partnership strategy and standards. Proactively identify, pursue, and secure high-impact IP licensing partnerships with globally recognized entertainment franchises to drive compelling in-game collaborations across our portfolio of games. Serve as the Partnership Manager across different business units, coordinating stakeholders, identifying dependencies, resolving blockers, and ensuring opportunities progress from initial concept through contracting, activation, and measurement. Build and maintain a consolidated view of the regional brand partnership pipeline, providing regular reporting, insights, risks, and recommendations to RCP and senior leadership. Use scalable tools, processes, and best practices that improve coordination between global and regional commercial teams and enable Riot to pursue local partnership opportunities more effectively. Advocate for partner objectives and contractual deliverables within internal workstreams while ensuring partnership activations remain aligned with Riot’s products, players, and brand. Coordinate complex cross-functional initiatives involving Publishing, Esports, Games, Marketing, Legal, Finance, Business Development, regional teams, and external partners. Anticipate and resolve partnership and program risks, escalating issues appropriately and driving stakeholders toward clear decisions and successful outcomes. Oversee partnership measurement and recap reporting, translating performance data into actionable insights, optimization opportunities, and recommendations for leadership and partners. Required Qualifications: 6-8 years of experience in partnership management with 3-4 years in Brand Partnership, Business Development, Sponsorship, Account Management, Strategic Partnerships, Program Management, or an equivalent field. Demonstrated experience leading complex, cross-functional brand partnership programs across multiple teams, regions, or business units. Proven ability to project manage multiple high-value partnership opportunities simultaneously, establishing clear workstreams, owners, milestones, dependencies, and decision points. Experience managing senior-level relationships with external brands, agencies, rights holders, or strategic partners. Strong executive communication skills, with experience synthesizing complex programs and commercial pipelines into clear reporting, insights, risks, and recommendations for senior leadership. Excellent stakeholder management skills and demonstrated ability to influence and drive alignment across teams without direct authority. Strong understanding of the partnership lifecycle, including opportunity development, deal evaluation, contracting, activation, measurement, renewal, and expansion. Strong analytical and strategic problem-solving skills with the ability to balance commercial objectives, partner needs, operational realities, and player value. Exceptional attention to detail, planning, organization, and follow-through. Ability to operate effectively amid ambiguity, changing priorities, and multiple simultaneous workstreams. Ability to work evenings, weekends, and holidays as needed to support major events and partner activations. Excellent communication skills in both English and Chinese Desired Qualifications: Experience working within gaming, esports, sports, entertainment, media, technology, or other IP-driven partnership businesses. Experience working across global and regional commercial organizations, including familiarity with the complexities of developing locally relevant partnerships within a global framework. Experience designing and implementing partnership processes, governance models, pipeline management systems, or operating frameworks across distributed teams. Strong understanding of integrated marketing and the ability to connect partner objectives to compelling fan and player experiences. Experience working with senior executives and providing leadership-level commercial reporting and recommendations. Bachelor’s Degree in a related field; MBA or related advanced degree is a plus. For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Location: US / Remote Workplace: remote About the Company Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem.   Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.   About This Role We’re looking for a passionate and proactive Business Development professional to help expand CertiK’s presence in the Web3 ecosystem. You’ll connect with founders and decision makers, identify new business opportunities, build lasting relationships, and drive deals from initial conversations to closing. We value people who take initiative, stay curious, and are eager to learn and grow alongside our global team. Responsibilities Research and open new Web3 projects across DeFi, infrastructure, L1/L2 ecosystems and exchanges. Reach decision makers such as founders, CTOs and heads of security. Drive deals from first contact to signed contract. Build partnerships and referral channels with projects, VCs, launchpads and ecosystems Stay on top of market trends and developments, identify new business opportunities, and translate market insights into actionable feedback. Requirements Has experience in business development, sales, partnerships or consulting Web3 native, or a fast learner who can show how you got up to speed on something new Self-motivated, hard-working and responsive Fluent in English Based in US Nice to Have An existing network among Web3 founders, VCs, launchpads or exchanges Technical curiosity about smart contracts, DeFi mechanics and security Experience in a startup or in a role with a commission component What We Offer Base salary plus uncapped commission A security engineer mentor and support from senior BDs from day one Fully remote work with a global team across North America, Asia and Europe Target annual base salary for this role performed in the US is $50,000 - $90,000. The exact compensation at which this job is filled will be determined by the skills and experience of qualified candidates.

Responsibilities: — Own operational performance and uptime, including SLAs, incident and problem management, and post-incident reviews across colocation sites and owned site. — Lead the Team Lead and Site Critical Facilities Manager, managing shift plans, hiring, training, and competence development for technicians and critical facilities engineers. — Oversee outsourced facilities contracts and colocation providers, including escalations and commercial reviews. — Set and enforce safety culture, permit-to-work, conduct investigations and audits, and act as senior contact for authorities. — Prepare operations for buildout, including handovers from deployment team, procedures, budget, and forecasting. Requirements: — Proven leadership in live data center operations, including incident command, SLA ownership, and post-incident reviews. — Experience leading a 24/7 operations team in a live data center or comparable mission-critical environment. — Experience managing managers or leads and shift-based technician teams. — Experience governing contractors and providers against SLAs with commercial and escalation discipline. — Strong safety mindset, including permit-to-work and EHS audits. — Professional working proficiency in English. Nice to have: — Finnish language skills. — Experience ramping up a new or owned facility. — Experience running high-density AI/GPU environments. — A technical degree (e.g., engineering) or equivalent experience. Benefits: — Cash and equity compensation along with local benefits. — Work in a diverse environment with 40+ nationalities and 6 different nationalities on the management team. — Opportunity to make an impact and work alongside world-class engineers, researchers, and partners across the global AI ecosystem. Additional details: — Location: Helsinki, Finland, with regular presence across Verda’s data center sites. — Employment: Full time, Permanent. — Work model: Hybrid with some travel between sites. — Reports to: Head of DC Operations. — Team size: 2 direct reports, and up to 13 technicians and 2 critical facilities engineers across the wider team.

Location: Athens, Greece Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 PeopleCert is looking for an experienced Senior Learning Associate to join our Product Development team. The ideal candidate will be responsible for designing, developing and implementing innovative, engaging, and effective training programs for a fast-paced corporate environment. As a Senior Learning Associate, your tasks will include the following: Develop and design great learning experiences and products, including Official Books, Official Training Materials for instructor-led and e-learning courses, and Exams. Apply instructional design principles and adult learning theory utilizing a variety of media and technologies. Continuously improve as per latest trends and feedback analysis. Be at the top of technology solutions, and use the latest tools as per the latest tech trends (e.g. AI, Adaptive learning/assessment, etc.). Work effectively within a team, including Commissioning Editors, Project Editors, Project Managers, Developers, Trainers, Subject Matter Experts. What we look for: Bachelor's degree in Instructional Design, Education, or related field, Master’s Degree will be considered an asset. Experience in designing and developing instructor-led training, virtual classroom training, and blended learning solutions, preferable in the training sector. Knowledge and experience with instructional design methodologies such as ADDIE, SAM. Proficient in using eLearning development software, such as Adobe Captivate and Articulate Rise and/or Storyline. Experience with learning management systems (LMS). Native or excellent command of the English language (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Advanced computer literacy is required. ECDL Advanced level certification is desirable. Excellent teamwork and project management skills, with the ability to manage multiple projects simultaneously in a fast-paced environment. Excellent interpersonal, verbal, and written communication skills, with the ability to build relationships and collaborate with stakeholders at all levels of the organization. What we offer: Competitive remuneration package 💲 Work in an international, dynamic, and fun atmosphere 💯 Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 Huge learning experience in using best practices and a global environment 📈 Constant personal and professional development 🥇 If you want to become a member of our international, dynamic and agile team that creates world-leading software products, then we should certainly like to hear from you! About PeopleCert PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Velocity and Clarity are the core values that guide everything we do. Our offices in UK, Greece, Cyprus and India boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: A basic or enhanced Disclosure Barring Service (DBS) check Right to Work in the UK check (including nationality, identity and place of residence) HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) Financial background check Employment reference check. If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in the English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country. Kindly submit your CV in English. All applications will be treated with strict confidentiality.

Location: Athens, Greece Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with a presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 PeopleCert is looking for a Senior Content Associate / Senior Editorial Associate , experienced in publishing English content, who will be responsible for commissioning, developing, reviewing, editing, and proofreading our Business & IT products, i.e. ITIL, PRINCE2, DevOps Institute. As a Senior Content Associate your tasks will include the following: Develop, edit and proofread content to ensure alignment with product specifications, instructional design specifications, structure and language consistency and excellent quality Work closely with subject-matter experts, commissioning editor, product development, and product management to ensure that core guidance is aligned with the product specification Source and liaise with Subject-Matter Experts (SMEs) and external partners, integral to product development Liaise with various other internal and external teams to ensure the successful development and delivery of products, including designers, product team, marketing and printing Monitor the process and report to the Project Manager, to ensure that projects are delivered to the agreed deadline, budget and specifications What we look for: Bachelor’s degree in a similar field 3+ years experience in a similar role in publishing, including experience in managing SMEs and learning assets including Books, Digital Content and Training Materials Exceptional copywriting, copyediting and proofreading skills Proven experience in working well under pressure with tight deadlines, as well as solid teamwork and project management skills Experience in Learning Management Systems (LMS) & Content Creation for learning platforms, will be an asset Native or excellent command of the English language (C2 level certification is required, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) Be at the top of technology solutions, and use the latest tools as per the latest tech trends (e.g. creating content with AI tools) Knowledge & understanding of PRINCE2 or ITIL qualifications will be an asset Advanced computer literacy is required. ECDL Advanced level certification is desirable Excellent interpersonal, verbal, and written communication skills Well organized, detail-oriented, and analytical. Decision-making, able to work in a high-volume, complex, and fast-paced publishing pipeline Ability to spot potential issues before they arise and escalate as necessary, and navigate/ negotiate competing demands and priorities from across the business What we offer: Competitive remuneration package 💲 Work in an international, dynamic, and fun atmosphere 💯 Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 Complimentary coffee and tea in all our premises ☕ Huge learning experience in using best practices and a global environment 📈 Constant personal and professional development 🥇 Relocation package If you want to become a member of our international, dynamic and agile team that creates world-leading software products, then we should certainly like to hear from you! About PeopleCert PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Velocity and Clarity are the core values which guide everything we do. Our offices in UK, Greece, Cyprus and India boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: A basic or enhanced Disclosure Barring Service (DBS) check Right to Work in the UK check (including nationality, identity and place of residence) HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) Financial background check Employment reference check. If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in the English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country. Kindly submit your CV in English. All applications will be treated with strict confidentiality.

Location: Athens, Greece Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 PeopleCert is looking for a Senior Assessment Associate , who will manage and deliver our world-class examination documents. From facilitating the development of syllabi to coordinating post-launch reviews of exam questions. The successful candidate will collaborate with other teams to support the development and maintenance of the qualifications schemes and he/she creates high-quality output within agreed timeframes and budgets. As a Senior Assessment Associate your tasks will include the following: Work with a range of teams to develop assessment documents that accurately test the core guidance of a product, and that meet the need of the business. Facilitate meetings with external experts to develop and review assessment documents. Provide insight and advice on potential exam/assessment designs that are suitable for a proposed qualification. Review and approve exam documents (questions, syllabi, sample papers, specifications) against agreed quality criteria. Investigate and propose solutions in response to candidate complaints and potential malpractice. Provide creative solutions to the challenges that arise during the development and maintenance of assessment documents, while adhering to a schedule, budget (track of all spending), and quality requirements. Document and maintain the processes used in the development and maintenance of examination documents- identify issues and initiate changes as appropriate. Work with the Assessment Team to ensure that all PeopleCert exam-related processes comply with appropriate standards at both national and international levels (and where relevant coordinate with the accreditation team on the delivery of this). Input into the annual and strategic business plans for PeopleCert and relevant monthly reports. Manage exam changelogs and the related change/ development activities in accordance with best-practice project management. What we look for: Bachelor’s degree in a similar field. Experience in development, production, and delivery of examination services. Proven experience and knowledge of processes for developing qualifications and related syllabuses, together with examination and assessment design and delivery. Experience in Learning Management Systems (LMS) & Content Creation for learning platforms, will be an asset. Proven experience in a supervisory role. Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Strong project management skills and knowledge. Self-reliant and resourceful, able to work under pressure, to multi-task, facilitate and coordinate teams and resources. Knowledge of exam development platforms will be an asset. Excellent command of the English language (C2 level certification is required, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Be at the top of technology solutions, and use the latest tools as per the latest tech trends (e.g. creating content with AI tools). Advanced computer literacy is required. ECDL Advanced level certification is desirable. Excellent interpersonal, verbal, and written communication skills. Ability to build and maintain relationships across different functions and organization levels, showing an understanding of, and sensitivity to stakeholder needs. What we offer: Competitive remuneration package 💲 Work in an international, dynamic and fun atmosphere 💯 Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 Huge learning experience in using best practices and global environment 📈 Constant personal and professional development 🥇 If you want to become a member of our international, dynamic and agile team that creates world-leading software products, then we should certainly like to hear from you! About PeopleCert PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Velocity and Clarity are the core values that guide everything we do. Our offices in UK, Greece, Cyprus and India boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: A basic or enhanced Disclosure Barring Service (DBS) check Right to Work in the UK check (including nationality, identity, and place of residence) HO security check (Baseline Personnel Security Standard (BPSS) or Counter-Terrorist Check (CTC) Financial background check Employment reference check. If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in the English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country. All applications will be treated with strict confidentiality.

Location: Athens, Greece Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now ! PeopleCert is looking for a Growth & Performance Marketing Manager , who will own the digital sales and revenue impact of the products in their portfolio. You will plan, run and optimise performance marketing across paid, email and owned channels, and you will be accountable for the product metrics and sales numbers they deliver. You will work closely with Product, CRM & Analytics and regional teams, turning data into decisions that grow revenue, conversion and customer value. As a Growth & Performance Marketing Manager, your tasks will be the following: Own sales, revenue and conversion targets for our product portfolio. Plan and optimise performance campaigns across PPC, paid social, SEO/SEM and email, managing budget allocation to maximise ROI and ROAS. Track and report product and funnel metrics (traffic, conversion rate, CAC, revenue, customer value) and act on what the data shows. Collect, analyze and interpret data from multiple sources to track performance and identify areas for growth and optimization. Run A/B tests and conversion optimisation initiatives across the funnel, from campaign to checkout. Collaborate with cross-functional teams to enhance product offerings and improve user experience. Analyze customer behavior to tailor personalized marketing strategies that lift conversion and retention. Regularly monitor and report results-led updates with clear recommendations. Generate actionable insights and recommendations based on data analysis to support decision-making and drive business growth. Manage agency and vendor partners, setting clear goals and holding them accountable for performance. What we look for: Bachelor's degree in Digital Marketing, Business Analysis, Mathematics or Economics. 5+ years in performance marketing or digital sales, with a track record of delivering measurable revenue growth. Proven ownership of budgets and sales or revenue targets. Strong analytical skills with GA4, Google Tag Manager and BI or reporting tools (e.g. Power BI, Looker Studio). Hands-on experience with PPC, paid social, SEO/SEM, email marketing and conversion optimisation. Creative thinker with the ability to identify and solve problems efficiently. Hands-on experience using AI tools to improve marketing performance. Excellent communication and teamwork skills, with the ability to work in a fast-paced environment. Organizational skills and attention to detail. Excellent command of the English language (C2 level certification desired; LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Advanced computer literacy is required; ECDL Advanced level certification is desirable. What we offer: Competitive remuneration package 💲 Work in an international, dynamic and fun atmosphere 💯 Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 Huge learning experience in using best practices and global environment 📈 Constant personal and professional development 🥇 If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you! About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, and Velocity are the core values which guide everything we do. Our offices in UK, Greece, Cyprus and India boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If we work on the SELT service in the UK, background checks will include: If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. All applications will be treated with strict confidentiality.

Location: Athens, Greece Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 PeopleCert is looking for a Content Lead , experienced in Publishing with English content, who will be responsible for a team of Editors commissioning, developing, reviewing, editing, and proofreading our Business & IT products, i.e. ITIL, PRINCE2, DevOps Institute. As a Content Lead your tasks will include the following: Manage a team of Editors Develop, edit and proofread content to ensure alignment with product specifications, instructional design specifications, structure and language consistency and excellent quality Work closely with subject-matter experts, product development and product management to ensure that core guidance is aligned with the product specification Source and liaise with Subject-Matter Experts (SMEs) and external partners, integral to product development Liaise with various other internal and external teams to ensure the successful development and delivery of products, including designers, product team, marketing and printing Monitor the process and report to the Project Manager, to ensure that projects are delivered to the agreed deadline, budget and specifications What we look for: 5-10 years experience in leading editorial teams (of 5+ members) 10+ years experience in an Editorial role in publishing, including experience in managing SMEs and learning assets including Books, Digital Content and Training Materials Exceptional copywriting, copyediting and proofreading skills Proven experience in working well under pressure with tight deadlines, as well as solid teamwork and project management skills Experience in Learning Management Systems (LMS) & Content Creation for learning platforms will be an asset Native or excellent command of the English language (C2 level certification is required, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) Be at the top of technology solutions, and use the latest tools as per the latest tech trends (e.g. creating content with AI tools) Knowledge & understanding of PRINCE2 or ITIL qualifications will be an asset Advanced computer literacy is required. ECDL Advanced level certification is desirable Excellent interpersonal, verbal, and written communication skills Well organized, detail-oriented, and analytical. Decision-making, able to work in a high-volume, complex, and fast-paced publishing pipeline Ability to spot potential issues before they arise and escalate as necessary, and navigate/ negotiate competing demands and priorities from across the business What we offer: Competitive remuneration package 💲 Work in an international, dynamic and fun atmosphere 💯 Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 Huge learning experience in using best practices and global environment 📈 Constant personal and professional development 🥇 If you want to become a member of our international, dynamic and agile team that creates world-leading software products, then we should certainly like to hear from you! About PeopleCert PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity and Velocity are the core values that guide everything we do. Our offices in UK, Greece, Cyprus and India boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: A basic or enhanced Disclosure Barring Service (DBS) check Right to Work in the UK check (including nationality, identity and place of residence) HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) Financial background check Employment reference check. If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in the English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country. Kindly submit your CV in English. All applications will be treated with strict confidentiality.

Location: Bratislava, Slovakia; Prague, Czechia; Kraków, Poland; Bucharest, Romania; Warsaw, Poland We are looking for a Senior Automation QA Engineer to develop and maintain two interconnected projects: a Python-based test automation framework and an AI-powered QA automation solution. Our team ensures quality across the gaming platform, internal back-office systems, and customer-facing websites. We value autonomy, ownership, and practical solutions. Meetings are kept to a minimum - one weekly stand-up and additional discussions when needed. Requirements Technical Skills - Strong Python engineering skills and hands-on experience independently developing test automation frameworks; - Solid experience with API and UI test automation; - Good understanding of software architecture, code quality, and maintainability; - Strong analytical thinking, debugging, and code review skills. AI & Automation - Practical experience using OpenAI Codex or Claude Code in development workflows; - Ability to design and implement AI-powered automation solutions; - Understanding of MCP and its applications for integrating AI with testing tools and infrastructure; - Ability to critically evaluate and validate AI-generated solutions. Testing & Ownership - Solid understanding of testing principles and experience-based testing; - Ability to identify where automation provides real value; - Ability to work independently, take ownership, and make technical decisions; - Languages: Ukrainian (Proficient), English (B2). Responsibilities - Develop and evolve two interconnected projects: test automation and AI-powered QA solutions; - Build integrations between AI tools, testing infrastructure, and internal services; - Improve test coverage, reliability, and overall QA efficiency; - Analyse test results, investigate failures, and identify root causes; - Collaborate with developers to improve product quality and maintainability. Technology Stack - Python (pytest) - Playwright - Postman - Docker - Git - Jenkins (CI/CD) - Kibana - Jira - TestRail / Testmo - OpenAI Codex / Claude Code - Model Context Protocol (MCP) Benefits Why Join Us? 🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming; 💕 A Collaborative Culture – Join a supportive and understanding team; 💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary; 📆 Unlimited vacation & sick leave – Because we prioritize your well-being; 📈 Professional Development – Access a dedicated budget for self-development and learning; 🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU; 🫂 Mental health support – Free consultations with a corporate psychologist; 🇬🇧 Language learning support – We cover the cost of foreign language courses; 🎁 Celebrating Your Milestones – Special gifts for life’s important moments; ⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM; 🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work; 🖥 Modern Tech Setup – Get the tools you need to perform at your best; 🚚 Supported Relocation Opportunities – Explore opportunities to relocate to one of our company hubs with financial assistance.

Location: Nepal Position: Virtual Customer Service Representative Languages: English, Nepali At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection . In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. Responsibilities New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Requirements Native or fluent Nepali Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset Retail experience is a bonus.

Location: Portugal; Germany; Poland; Serbia; Boshnya, Belarus As the Senior macOS QA Engineer, you will be responsible for validating the stability, security, and compatibility of a secure macOS platform used to protect sensitive systems. This is a hands-on manual and exploratory QA role (not an automation role) that requires deep, practical experience with macOS internals, system extensions, and application behavior. You will work alongside a highly experienced team of engineers and reverse engineers to design and execute manual test plans that dig into system extensions, inter-process communication, and low-level operating system behavior. If you thrive on identifying edge cases, love all things macOS, enjoy breaking complex systems in controlled ways, and have an investigative mindset for system behavior, this role is for you. This is not a fit if macOS has been a secondary platform, or if your experience is mainly iOS, web or automation. Responsibilities Test macOS security features spanning system extensions, Endpoint Security, and Network Extension frameworks. Design and execute manual test plans for system extensions, inter-process communication (XPC), and low-level operating system integration points. Explore and document edge cases, race conditions, compatibility scenarios, and regressions across macOS versions. Reproduce and isolate complex issues related to sandboxing, SIP and TCC interactions, Launch Services, and daemon behaviors. Work directly with development, support, product, and automation teams to triage, verify, and regress bugs and compatibility issues. Validate interactions between the platform and third-party macOS apps and services. Collaborate with SDETs to turn exploratory and regression cases into automation candidates. Maintain close familiarity with changes in macOS releases and how they may impact functionality and compatibility. Requirements 5+ years of QA experience with macOS applications, with a focus on security, system-level, or compatibility testing. Strong understanding of macOS internals, including System Extensions, Endpoint Security, XPC, TCC, SIP, Launch Services, and file systems. Familiarity with macOS diagnostic and monitoring tools such as Console, Activity Monitor, Instruments, fs_usage, dtrace, tcpdump, and lldb. Experience testing low-level products such as VPNs, endpoint security tools, or antivirus software. Ability to read crash reports and debug logs and identify root causes. Ability to work independently and investigate issues thoroughly before escalating. Excellent written communication for clear test case documentation and bug reports. Comfortable working in Terminal (launchctl, log, systemextensionsctl, tccutil) Able to set up and fully clean test environments (VMs/snapshots, removing extensions, resetting permissions) Availability to work during US Eastern Time (EST) business hours. Claims will be checked: Interviews include hands-on questions about the experience listed on your CV. Benefits Compensation: Based on experience PTO and holidays ** Only CVs submitted in English will be considered **

Location: Philippines Key Responsibilities 1. Phone Communication & Dental Appointment Scheduling Answer incoming patient phone calls promptly with a warm, clear, and professional telephone demeanor. Conduct outbound calls to schedule new patients, book hygiene recalls, confirm upcoming procedures, and fill open chair time. Send timely appointment reminders and routine post-visit follow-ups via phone, email, or SMS. 2. Dental Insurance Verification of Benefits (VOB) Verify patient dental insurance eligibility, active coverage, annual maximums, deductibles, waiting periods, and frequency limitations prior to scheduled visits. Accurately update insurance breakdowns within the dental practice management software so patients receive transparent out-of-pocket estimates. 3. Front-Line Dental Billing Support Answer general patient billing inquiries regarding statement balances, deductibles, annual maximums, and insurance coverage breakdowns. Review patient ledgers to explain basic treatment charges clearly, collect copays/balances over the phone, and escalate complex claim disputes to the billing team when needed. Qualifications & Requirements Dental Experience: 1–2+ years of hands-on experience in a U.S. dental front desk, dental call center, or virtual dental assistant role. Core Dental Skills: Proven background with dental appointment scheduling, Dental Verification of Benefits (VOB), and explaining basic dental billing statements. Software Proficiency: Hands-on experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, Curve Dental) and payer portals. Communication: Exceptional, clear spoken and written English with strong customer service and active listening skills. Technical Setup: Quiet home office environment, noise-canceling headset, reliable high-speed internet, and familiarity with cloud VOIP phone systems.

Location: Egypt ABOUT THE ROLE Cincom is bringing Level 1 support, hosting support and infrastructure together into one 24/7 Service Operations function, reporting directly to the COO. It covers all of our main product lines, including CPQ, Eloquence, Cincom Smalltalk, Mantis, Supra and Control, along with the customer environments we host and manage and the infrastructure they run on. Today, these areas work differently from one product to the next. Processes, tools and standards vary in many cases, and too much depends on a few people who know a product or a platform inside out. We want one modern, professional operation that runs around the clock and that customers experience the same way, whichever product they use and wherever/however it is deployed. We are looking for someone to build this team and lead it. You will set the operating model, lead the three teams, own escalations through to resolution, and put the tooling, processes and measures in place to run Service Operations as a true 24/7 managed service. You will sit on the COO’s leadership team and take on wider operational responsibility as the function matures. It is a senior leadership role, but you will need to stay close enough to the work to know what good looks like and to step in when it counts. WHY THIS ROLE This is a new function with a direct line to the COO. You will shape it from the start, with real backing to change how we work and a clear mandate to build a professional service that customers value. It is also a role with room to grow: as the function matures, we expect you to take on wider operational responsibility across the business. The role is remote and the location is open. Because Service Operations runs 24/7, you will take part in senior escalation cover for major incidents, and potentially travel occasionally to meet the team and customers. KEY RESPONSIBILITIES Team Leadership & People Management Lead the three teams that report to you, specifically, Level 1 Support, Hosting Support and Infrastructure Management, and build and retain Level 2 knowledge over time. Build out the Level 1 team, starting with a new team being established, and make sure it works hand in hand with our existing product support specialists in the Cincom business. Hire, develop and coach the team, and cross-skill people across products and platforms so we are not reliant on any one person. Set clear objectives, give regular feedback, and build a team that takes ownership of the customer’s problem. Operational Leadership Sit on the COO’s leadership team and contribute to decisions across engineering, delivery and operations. Deputise for the COO on operational matters when needed, and take on wider operational responsibility as the function matures. Own the Service Operations budget, including hosting and infrastructure costs, and help deliver against the business’s cost and efficiency targets. Manage key operational suppliers and contracts, working with the COO and PartnerOne Group procurement and IT where Group agreements apply. Building a 24/7 Service Operations Function Design and run Service Operations as a true 24/7 service, with coverage, rotas and on-call arrangements that match our customer commitments. Build out-of-hours models that make good use of the team, without burning people out. Replace product-by-product ways of working with one consistent model for intake, triage, severity and prioritisation. Bring in modern support practice, including ITIL-aligned incident, problem and change management and knowledge-centred support. Build a proper Managed Services approach for our hosted platforms, working across the Hosting Support and Infrastructure teams and with the Client Success Team for our key accounts. Escalation Management to Level 2 and 3 Own the escalation process from Level 1 into Level 2/3: product engineering teams for product issues, and Services consultants for issues in project deliverables, where necessary. Set clear criteria for when and how issues escalate, so they arrive with the right information, and nothing gets lost in the handover. Track every escalated issue through to resolution, keep customers informed, chase when timescales slip. Review escalation trends with the product heads, push recurring issues back for permanent fixes and inclusion in roadmaps and make sure what we learn is captured in the smart knowledge base. Hosting Support Hold overall accountability for the customer environments Cincom hosts and manages, delivered through the Hosting Support team, and stay engaged with customer hosted deployments and associated metrics. Make sure hosted services meet their commitments on availability, monitoring, backups, patching, disaster recovery and incident response, around the clock, providing a true Managed Service. Turn hosting into a consistent, repeatable managed service that our commercial team can understand and sell with confidence. Infrastructure Lead the Infrastructure team and own the hardware and deployment design for hosted and on-premise customer environments. Software design stays with the product engineering teams. Set infrastructure standards and reference architectures for each product, covering capacity, resilience, security and cost. Plan capacity and sizing with the product and project delivery teams, so customer environments are built right first time. Keep our cloud and infrastructure estate, including Azure and Kubernetes, secure, patched, documented and cost-effective. Tooling, Automation & AI Make Zoho Desk the single platform for support, configured properly and used consistently across every product, with integrations into other Cincom operational platforms as required. Build and maintain a knowledge base (working with Cincom designated AI tools) that customers and the team actually use and expand self-service and automation where it saves everyone effort. Work with our AI team to explore and develop AI-assisted Level 1 support, including local-language support, with validation before answers reach customers. Performance, Reporting & Compliance Set and track SLAs and internal service levels for response and resolution, by severity. Report on ticket trends by product, customer, region, severity and SLA tracked resolution time, alongside hosting availability and infrastructure cost, not just ticket status, and review them monthly with the COO. Lead the response to major incidents, with clear and timely communication to customers following a well-documented process. Make sure support, hosting and infrastructure processes provide the evidence we need for ISO 27001 and SOC 2, and support our obligations to customers in regulated sectors. Requirements WHAT WE'RE LOOKING FOR Essential Experience Experience leading support, hosting or infrastructure operations for enterprise software customers, ideally across more than one product. Experience leading several teams through team leads, at senior management level. A track record of building or reshaping a support or operations function, not only running an existing one. Experience running or building a 24/7 support operation, including on-call and potential follow-the-sun models. Experience managing escalations into engineering teams and holding them to agreed timescales. Experience running SLA-based support for business-critical customer systems. Experience owning an operational budget, including hosting and infrastructure costs. Technical Knowledge Strong grounding in incident, problem and change management (ITIL or equivalent). Solid understanding of hosted and cloud infrastructure, Azure or similar, including monitoring and alerting, high availability, backup and disaster recovery, and management of guaranteed up-time. Familiarity with containerised deployments such as Kubernetes, and with infrastructure-as-code. Comfortable with service desk platforms, reporting and automation. Leadership & Interpersonal Skills Calm and clear with customers and senior colleagues, especially when things go wrong. Uses data to manage performance and to make the case for change. Builds trust across Engineering, Delivery and Client Success, and gets things done without relying on authority. Thinks beyond their own function, and is comfortable representing operations at leadership and Group level. Fluent Business English communication. Desirable Hands-on experience with Zoho Desk or a comparable service desk platform. Experience introducing AI-assisted support, knowledge-centred support or self-service. ITIL 4 certification. Additional languages, particularly French, German, Italian. Experience supporting customers in regulated sectors such as financial services and insurance, and familiarity with ISO 27001 and SOC 2. Experience with cloud cost management or FinOps practices. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $3,900–$6,000 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: Remote, United States About Adrian Magnus | Part of Carazo Enterprise SL Some products are made. Ours are crafted. Adrian Magnus creates aged premium and ultra-premium cigars from the finest tobacco of the Dominican Republic, Nicaragua and Ecuador, some aged for up to 15 years. We are part of Carazo Enterprise SL , a premium cigar distributor founded in 2012. Today, more than 40 professionals bring 30+ of the world's finest handcrafted cigar brands to enthusiasts across Europe, the US and Latin America, from our hubs in Madrid, Marbella, Gran Canaria, Panama and Costa Rica. What drives us is simple: quality without compromise, respect for tradition, and customers who come back because they trust us. Position summary We're looking for a sales leader who loves the numbers as much as the people behind them. As our B2C Sales Supervisor , you will lead our B2C sales team in Panama and turn a good team into a great one. You'll own the results: coaching agents on live calls, sharpening scripts and offers, tracking every KPI, and making sure every customer gets a premium experience worthy of the brand. Your mission: grow sales, lift agent performance, and build a team that wins month after month. You'll have real ownership, direct access to leadership, and the chance to shape how a premium brand sells. The role You lead our outbound B2C sales team and own its results. This is a hands-on role: you coach on live calls, run the numbers daily and keep the team selling. Responsibilities Lead, coach and motivate a team of 10+ outbound sales agents to hit monthly revenue and conversion targets. Run daily huddles, one-to-ones and live call coaching. Build and improve sales scripts, objection handling and upsell / cross-sell offers. Set and track KPIs: dials, contact rate, conversion rate, average order value, revenue per agent, repeat orders. Run QA: call reviews, scorecards and feedback, with clear follow-up actions. Manage the pipeline, lead lists, call sequences, workflows and dashboards in HubSpot. Find and fix conversion drop-offs; test new scripts, offers and call timing. Drive repeat business through structured follow-ups with existing customers. Ensure every sale follows our rules: adult (21+) customers only, no health claims, no over-promising. Report weekly results and actions to management. Take part in hiring, onboarding and performance management of agents. Requirements 1. Minimum 5 years of experience as a B2C Sales Supervisor or Call Center Sales Manager. 2. Proven experience managing teams of at least 10 sales agents. 3. Advanced HubSpot CRM knowledge — absolutely mandatory. This is one of our most critical selection criteria. 4. Practical experience selling physical products through outbound call centers, particularly US-based products. We are NOT looking for candidates whose experience is limited to services or inbound customer support. 5. Extensive experience in outbound cold calling, sales scripts, performance tracking, KPI management, QA, and conversion optimization. 6. English C1 or higher — mandatory. 7. Strong hands-on leadership skills and a proven record of improving sales results. Benefits Base salary: $3,500-$4,000/month Performance bonuses and commissions Total potential compensation: up to $7,000/month

Location: Tbilisi, Georgia; Astana, Kazakhstan; Yerevan, Armenia; Almaty, Kazakhstan; Warsaw, Poland Join COLIBRIX ONE – Innovating the Future of Payments At COLIBRIX ONE* , we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include: Global card processing Digital wallet infrastructure Cross-border merchant accounts Alternative payment methods (APMs) Corporate accounts for legal entities We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech. At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you. About The role: We’re looking for a technically skilled Technical Support Specialist to join our growing L2 support team. This role is ideal for someone with a solid background in Linux administration, system monitoring, and hands-on troubleshooting. The ideal candidate is passionate about system reliability, enjoys automating routine tasks, and is comfortable working in a shift-based schedule. Experience in IT operations, FinTech, or payments infrastructure is a strong advantage. Responsibilities: Provide timely technical support to internal teams and partners regarding system monitoring and service stability Maintain and use tools like Prometheus , Grafana , Loki , and Alertmanager Log, analyze, and categorize incidents in Jira Service Management , and escalate issues when needed Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots ) Administer Linux servers : logs, access control, services, cronjobs Document recurring issues and solutions in Confluence Work with REST APIs to integrate with third-party systems Participate in a 24/7 shift rotation , including nights and weekends Requirements: 1+ years of experience in technical support Strong command of the Linux CLI , logs, services, file permissions, and networking Experience working with monitoring and alerting systems Understanding of incident and problem management (ITIL or Jira workflows) Basic skills in Python scripting Experience with Telegram, Slack, or Jira bots is a strong plus Understanding of REST APIs Excellent written and verbal communication skills in English and Russian Willingness to work in a shift-based environment (including on-call) Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms Nice to Have: Experience in FinTech, acquiring, or payment systems Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger) Hands-on contributions to automation or monitoring in production environments What we offer: Opportunity to shape the future of fintech solutions within a growing company Collaborative, horizontal team structure that values your expertise and ideas Continuous learning and development opportunities to enhance your skills and career growth Competitive salary and benefits package Flexible work arrangements to support work-life balance * Please note that this position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.

Location: Monterrey, Mexico; Montevideo, Uruguay; Remote.AR, Remote.LATAM-country; Remote.BR, Brazil; Remote.CO, Colombia; Rosario, Remote.LATAM-country You will be the first point of contact for application issues, working directly with end users to diagnose and resolve technical problems, and validating development changes before they reach production. The role combines hands-on support work with strong SQL and .NET skills. The project is a new squad within the client’s technology department, responsible for supporting the internal applications that front-office and back-office teams rely on every day. These include trade order management and reconciliation systems. The squad is the first point of contact for application issues and works closely with end users and developers to keep these systems stable, monitored and well documented. Act as the first point of contact for application-related issues, working closely with end users to identify, diagnose and resolve technical problems. Support trade order management and reconciliation systems used by front-office and back-office teams. Monitor system performance and troubleshoot issues quickly. Support the set-up and maintenance of application environments. Administer and maintain existing and new SFTP connections, including IP whitelists, SSH keys and PGP encryption. Debug ETL processes related to .NET applications and investigate data issues using SQL. Validate development changes and take part in testing and quality assurance before release to production. Contribute to the internal knowledge base and train users on how to use the applications. 5+ years of application support experience within financial services, including front-office trading systems and back-office operations. Bachelor’s degree in a related field. Advanced SQL, including query optimisation, debugging and schema design (joins, functions, procedures, triggers, CTEs). Solid hands-on .NET experience, including debugging ETL processes. Experience setting up and maintaining SFTP connections, managing IP whitelists and SSH keys, and performing PGP file encryption and decryption. Experience with scripting languages such as Python. Good understanding of financial products such as fixed income, equities, options and FX. Strong verbal and written English, with the ability to work effectively with end users and remote, cross-functional teams. Experience with job scheduling tools such as ActiveBatch or Tidal. Prior buy-side experience. Experience supporting trade order management and reconciliation systems. Experience contributing to testing and quality assurance initiatives. Experience writing knowledge-base content and training end users.