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Location: Prague Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data. We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend. This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft. Role Scope: You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike. MCP, Skills and GraphQL Strategy: Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike. Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise. Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow. Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core. Ecosystem, Quality and Distribution: Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft. Create a clear approach to MCP quality, reliability, governance, documentation and developer experience. Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data. Translate technical trade-offs into clear product decisions; hands-on coding is not required. What You Will Help Shape: A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise. GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences. A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike. Your Impact: Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems. Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike. Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL. Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance. Your Qualifications: 5+ years of PM experience in technical, platform, AI, developer, or enterprise software. Experience with MCP and Skills, including how agents use tools and guidance to act effectively. Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage. Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes. Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders. Proactive and can-do: take ownership, solve problems, and adapt as you learn. Why This Role Is Unique: You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored. You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value. The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus. What’s Next? Introduction Call with a Recruiter Conversation with the AI Product Director Interview with Product and Engineering, Architecture representatives Final interview with CPO and HRBP Benefits & Perks: 5 Weeks of paid vacation Sick Leave Compensation 5 Paid Uncertified Sick Days 2 weeks fully paid w/ medical certificate, additional 4 weeks paid at 80% salary rate Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Meal Vouchers (CZK 220 per working day) Annual Prague Travel Card (Lítačka) Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus Your recruitment buddy will be Alexandra Vorobyova , Lead Recruiter. #LI-AV1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

Location: New York, NY (HQ); Remote (US); Denver, CO; Miami, FL Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $60,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Abu Dhabi, United Arab Emirates Workplace: hybrid We are looking for a Technical Program Manager to own inDrive’s largest cross-team programs end to end. You will work across tens of teams, partner directly with product and engineering leadership, and decide not only how our biggest programs are delivered but which ones we run and in what order. The role sits between product intent and technical reality. You will work with Product Managers to scope, prioritise and phase what we build, and with engineering to decide how it gets built - then own the dependency picture across the entire surface. This is a deeply technical role. You will spend your time in architecture discussions, design reviews and trade-off decisions, not only in status meetings. We are looking for someone who has built software or led engineers, and who can hold their own with staff engineers and architects. You will join the Program Management team inside the Product & Technology PMO, alongside Product & Engineering Excellence and CTO/CPO Operations. Please note that we are looking for a candidate based in Georgia (the country), not the U.S. state Key Responsibilities Coordination of several product teams’ work to ensure delivery of value within expected timelines Working closely with Engineering manager and team members to create products and achieve tangible impact throughout the development lifecycle Managing project schedules, identifying potential issues, and timely informing all key stakeholders Managing priorities, risks, and dependencies Establishing a process for continuous improvement of metrics - performance (delivery and discovery), quality, as well as team engagement and maturity Facilitating project or program-level events Skills, Knowledge and Expertise End-to-End Ownership. Own end-to-end delivery of inDrive’s largest org-wide technical programs, from initiation and scoping through architecture, execution, launch and adoption, against measurable outcomes over multiple quarters Product Partnership. Partner with Product Managers across business verticals and platform to scope programs, challenge and sharpen requirements, agree what is in and out, and turn ambiguous product intent into a program with a defensible shape Prioritisation and Phasing. Drive prioritisation and phasing decisions with Product and Engineering — what ships first, what can wait, what can be split — so that value lands early and the plan survives contact with reality Cross-Surface Dependencies. Identify, map and resolve dependencies across the whole surface, including the ones nobody has noticed yet Technical Depth. Understand technical implementation at the architecture level and contribute to decisions on system design, scalability and reliability Solution Architecture. Own the technical coherence of end-to-end solutions that span multiple services, platforms, vendors and markets, and be accountable for the technical KPIs and SLAs your programs commit to Technical Judgment. Use your engineering background to help teams make sound design decisions, identify gaps in proposed solutions and weigh product-versus-technology trade-offs Portfolio Management. Own a portfolio of programs: sequence them, resolve cross-program dependencies and capacity conflicts, and make the calls on scope, timeline and technical approach Structure in Ambiguity. Create structure where none exists by defining program frameworks, decision points, operating cadences and communication models Systemic Risk. Detect risk visible only from a cross-program vantage point, and intervene to stabilise at-risk programs anywhere in the portfolio Execution at Scale. Identify where the organisation is losing speed, design scalable processes to fix it, and drive adoption across all Prod/Tech teams Executive Partnership. Partner directly with Product/Engineering Directors, VPs, the CTO and CPO on priorities, goals and trade-offs, and own executive communication so decisions are made quickly and with the right information Craft Leadership. Mentor Technical Program Managers and set the craft direction for the program management group Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Technical Program Manager to own inDrive’s largest cross-team programs end to end. You will work across tens of teams, partner directly with product and engineering leadership, and decide not only how our biggest programs are delivered but which ones we run and in what order. The role sits between product intent and technical reality. You will work with Product Managers to scope, prioritise and phase what we build, and with engineering to decide how it gets built - then own the dependency picture across the entire surface. This is a deeply technical role. You will spend your time in architecture discussions, design reviews and trade-off decisions, not only in status meetings. We are looking for someone who has built software or led engineers, and who can hold their own with staff engineers and architects. You will join the Program Management team inside the Product & Technology PMO, alongside Product & Engineering Excellence and CTO/CPO Operations. Please note that we are looking for a candidate based in Georgia (the country), not the U.S. state Key Responsibilities Coordination of several product teams’ work to ensure delivery of value within expected timelines Working closely with Engineering manager and team members to create products and achieve tangible impact throughout the development lifecycle Managing project schedules, identifying potential issues, and timely informing all key stakeholders Managing priorities, risks, and dependencies Establishing a process for continuous improvement of metrics - performance (delivery and discovery), quality, as well as team engagement and maturity Facilitating project or program-level events Skills, Knowledge and Expertise End-to-End Ownership. Own end-to-end delivery of inDrive’s largest org-wide technical programs, from initiation and scoping through architecture, execution, launch and adoption, against measurable outcomes over multiple quarters Product Partnership. Partner with Product Managers across business verticals and platform to scope programs, challenge and sharpen requirements, agree what is in and out, and turn ambiguous product intent into a program with a defensible shape Prioritisation and Phasing. Drive prioritisation and phasing decisions with Product and Engineering — what ships first, what can wait, what can be split — so that value lands early and the plan survives contact with reality Cross-Surface Dependencies. Identify, map and resolve dependencies across the whole surface, including the ones nobody has noticed yet Technical Depth. Understand technical implementation at the architecture level and contribute to decisions on system design, scalability and reliability Solution Architecture. Own the technical coherence of end-to-end solutions that span multiple services, platforms, vendors and markets, and be accountable for the technical KPIs and SLAs your programs commit to Technical Judgment. Use your engineering background to help teams make sound design decisions, identify gaps in proposed solutions and weigh product-versus-technology trade-offs Portfolio Management. Own a portfolio of programs: sequence them, resolve cross-program dependencies and capacity conflicts, and make the calls on scope, timeline and technical approach Structure in Ambiguity. Create structure where none exists by defining program frameworks, decision points, operating cadences and communication models Systemic Risk. Detect risk visible only from a cross-program vantage point, and intervene to stabilise at-risk programs anywhere in the portfolio Execution at Scale. Identify where the organisation is losing speed, design scalable processes to fix it, and drive adoption across all Prod/Tech teams Executive Partnership. Partner directly with Product/Engineering Directors, VPs, the CTO and CPO on priorities, goals and trade-offs, and own executive communication so decisions are made quickly and with the right information Craft Leadership. Mentor Technical Program Managers and set the craft direction for the program management group Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid We are looking for a Technical Program Manager to own inDrive’s largest cross-team programs end to end. You will work across tens of teams, partner directly with product and engineering leadership, and decide not only how our biggest programs are delivered but which ones we run and in what order. The role sits between product intent and technical reality. You will work with Product Managers to scope, prioritise and phase what we build, and with engineering to decide how it gets built - then own the dependency picture across the entire surface. This is a deeply technical role. You will spend your time in architecture discussions, design reviews and trade-off decisions, not only in status meetings. We are looking for someone who has built software or led engineers, and who can hold their own with staff engineers and architects. You will join the Program Management team inside the Product & Technology PMO, alongside Product & Engineering Excellence and CTO/CPO Operations. Please note that we are looking for a candidate based in Georgia (the country), not the U.S. state Key Responsibilities Coordination of several product teams’ work to ensure delivery of value within expected timelines Working closely with Engineering manager and team members to create products and achieve tangible impact throughout the development lifecycle Managing project schedules, identifying potential issues, and timely informing all key stakeholders Managing priorities, risks, and dependencies Establishing a process for continuous improvement of metrics - performance (delivery and discovery), quality, as well as team engagement and maturity Facilitating project or program-level events Skills, Knowledge and Expertise End-to-End Ownership. Own end-to-end delivery of inDrive’s largest org-wide technical programs, from initiation and scoping through architecture, execution, launch and adoption, against measurable outcomes over multiple quarters Product Partnership. Partner with Product Managers across business verticals and platform to scope programs, challenge and sharpen requirements, agree what is in and out, and turn ambiguous product intent into a program with a defensible shape Prioritisation and Phasing. Drive prioritisation and phasing decisions with Product and Engineering — what ships first, what can wait, what can be split — so that value lands early and the plan survives contact with reality Cross-Surface Dependencies. Identify, map and resolve dependencies across the whole surface, including the ones nobody has noticed yet Technical Depth. Understand technical implementation at the architecture level and contribute to decisions on system design, scalability and reliability Solution Architecture. Own the technical coherence of end-to-end solutions that span multiple services, platforms, vendors and markets, and be accountable for the technical KPIs and SLAs your programs commit to Technical Judgment. Use your engineering background to help teams make sound design decisions, identify gaps in proposed solutions and weigh product-versus-technology trade-offs Portfolio Management. Own a portfolio of programs: sequence them, resolve cross-program dependencies and capacity conflicts, and make the calls on scope, timeline and technical approach Structure in Ambiguity. Create structure where none exists by defining program frameworks, decision points, operating cadences and communication models Systemic Risk. Detect risk visible only from a cross-program vantage point, and intervene to stabilise at-risk programs anywhere in the portfolio Execution at Scale. Identify where the organisation is losing speed, design scalable processes to fix it, and drive adoption across all Prod/Tech teams Executive Partnership. Partner directly with Product/Engineering Directors, VPs, the CTO and CPO on priorities, goals and trade-offs, and own executive communication so decisions are made quickly and with the right information Craft Leadership. Mentor Technical Program Managers and set the craft direction for the program management group Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Lisbon, Portugal At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. Your mission I’m Daniel Alonso and I recently joined as CPO at Catawiki, and I previously was CPO at Glovo. My mandate is to 10x Catawiki. For that, we are 10 Product Managers in the team, meaning every individual drives no less than 10% of our platform’s evolution. I am looking for a Principal Product Manager to lead the entire Customer Service. You will report to me and will have 1 PM directly reporting to you. We have many App reviews and Trustpilot reviews complaining about Customer Service and we want to solve that. At the same time we want to reduce the costs of tackling customer contacts. So, in summary the mission is simple: Provide response to our users (Buyers and Sellers) while lowering the costs. To achieve this, AI is your best friend. My expectation of you is that you are obsessed with the metric and the target we define every semester. From there, you have autonomy to determine the best set of initiatives to achieve it. The three core characteristics, I am looking for in this role are: Self-aware: I do not ask anyone to be perfect, but it is very important to me that you are self-aware of your weaknesses and humble enough to admit when something does not meet the bar. High IQ: The problem space requires deep thinking and I expect you to be able to come up with robust solutions to problems Strong communications: There are multiple stakeholders to manage, from engineering to data to the actual CS department. Hence, it is important that you are sharp in oral and written communications I take for granted that you have 5+ years of product management experience at a high stakes role. The role is based in Lisbon and is hybrid, 2 mandatory days in the office. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team

Location: Abu Dhabi, UAE; APAC - Remote; Dubai, UAE; Europe - Remote; Kuala Lumpur, Malaysia; UK - Remote About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. About Bybit and this role Bybit is one of the world's largest cryptocurrency exchanges, with a distributed workforce operating across many countries and time zones around the clock. Our people work in a fast-moving, highly regulated industry where speed, trust, and clarity matter every day. This is a new role. As Bybit scales, how people experience the company has to be designed on purpose, not left to chance. The Head of Employee Experience & Innovation will build that experience end to end: the offices we work in, how employees hear from leadership, how we come together, and how engaged and connected people feel. Mission Make Bybit a place where talented people across every location feel informed, connected, and able to do their best work, and use data and new ideas, including AI, to keep improving that experience as we grow. Key responsibilities Employee engagement Design and run the employee listening strategy: engagement surveys, pulse checks, lifecycle surveys, and exit insights. Turn results into action plans with leaders, and track progress so employees see their feedback lead to change. Shape the employee journey from onboarding to exit, removing friction at key moments. Lead recognition programs and culture initiatives that reinforce Bybit's values. Build community and belonging programs, including employee networks and wellbeing initiatives. Internal events Own the internal events calendar: all-hands, town halls, leadership offsites, team celebrations, and company milestones. Deliver events across locations and formats (in person, hybrid, virtual) with clear goals, budgets, and measures of success. Ensure events are inclusive and respectful of the cultural and religious diversity of our workforce. Manage vendors, budgets, and logistics with strong cost discipline. Internal communications Build the internal communications strategy and editorial calendar. Own and manage all internal communications channels: the intranet, company newsletter, all-company email, Slack or Lark channels, office digital screens, and leadership updates. Own intranet content management end to end: content strategy, site structure, governance, publishing workflows, and keeping information accurate and current. Set content standards and train content owners across functions so every team publishes clearly and consistently. Partner with the CEO, executives, and the CPO on leadership messaging, change communications, and announcements. Coordinate with Corporate Communications, Legal, and Compliance so sensitive or regulated messages are accurate and consistent. Measure reach and understanding, and keep improving how information flows across the company. Innovation Bring new tools and ideas to the employee experience, including AI-enabled self-service, chat assistants, and automation of routine People processes. Run small pilots, measure results, and scale what works. Work with HR Technology and IT to keep the People tech stack simple, connected, and easy to use. Leadership Build, lead, and develop a high-performing team across the four areas above. Own the function's budget and vendor relationships. Serve as a member of the People Leadership Team and a trusted partner to senior business leaders. Workplace operations Lead the global Workplace Operations team that manages Bybit's offices in Dubai, Abu Dhabi, Malaysia, and other offices across APAC and EMEA. Own office strategy and space planning, including openings, moves, expansions, and fit-outs, in partnership with Finance. Set consistent workplace standards across all sites: facilities, health and safety, front desk, amenities, and spaces that support diverse needs such as prayer and wellness rooms. Manage facilities vendors, service contracts, and office budgets with strong cost discipline. Partner with IT, Security, and Legal on physical security, access, business continuity, and emergency response. Use occupancy data and employee feedback to design offices people want to work in. What success looks like in the first 12 months Area Outcome Workplace operations Consistent workplace standards across all four office locations; office space plan and budget agreed with Finance Engagement Company-wide listening program launched, with action plans owned by every executive Internal events Annual events calendar and budget set; flagship all-hands and leadership offsite delivered Internal communications Intranet organized with clear content owners and governance; channel strategy and editorial rhythm in place Innovation At least two People experience pilots (e.g., AI self-service) tested and measured Team Function fully staffed with clear roles and goals What you bring Requirements 12+ years in People, employee experience, workplace, or internal communications, with 5+ years leading teams. Proven ownership of at least two of: multi-country workplace or office operations, employee engagement, internal communications, or large-scale internal events. Experience managing an intranet or other internal communications platforms, including content governance. Experience in a high-growth, global company with employees in multiple countries. Strong analytical skills: comfortable turning survey, occupancy, and channel data into decisions. Excellent writing and editorial judgment, including drafting for senior executives. Track record of managing budgets and vendors. Fluent English. Preferred Experience in fintech, crypto, financial services, or another regulated industry. Experience working in the Gulf region and across Asia and Europe. Hands-on use of AI and automation to improve employee services. Familiarity with HRIS, engagement, and communications platforms (e.g., Workday, Culture Amp, Lark, Slack). Arabic or Mandarin is a plus. How you lead Builder. You create programs from a blank page and scale them as the company grows. Data-driven. You measure what matters and use it to decide where to invest. Executive presence. You earn the trust of the CEO and senior leaders and can push back with care. Global mindset. You design for many cultures, languages, and time zones, not one headquarters. Bias for action. You move fast, test ideas, and learn from what doesn't work. Integrity. You handle sensitive information and messages with discretion and judgment. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Сейчас мы ищем middle CPA-менеджера в команду аккаунтинга — для работы с рекламодателями, запуска и развития CPA-офферов, аналитики и координации внутренних процессов.

Участие в формировании коммуникационной стратегии продуктов B2B в направлениях Cloud и Cybersecurity. Разработка стратегии digital-продвижения (performance + media) с фокусом на лидогенерацию и выручку.

10+ лет в продукте и 3+ года на руководящей позиции (Head of Product / CPO) с командой от 50 человек.

Location: Malta About the Role As an Infrastructure Engineering Tech Lead at Betsson Group, you will provide technical leadership and direction across our infrastructure platforms, helping ensure that our environments are reliable, resilient, secure, scalable and well engineered. You will be a senior hands-on member of the Infrastructure team, combining deep technical expertise with the ability to guide engineering decisions, establish technical standards and support the development of engineers within the team. You will work closely with Infrastructure Engineers, architects, technical leadership and other technology teams to shape the evolution of our infrastructure platforms, ensuring that solutions are designed with operational excellence, automation, standardisation and long-term sustainability in mind. This is a technical leadership role rather than a people-management position. You will lead through technical expertise, collaboration, mentoring and influence while remaining actively involved in engineering and delivery. What You’ll Work On Provide technical leadership and direction across our on-premises and cloud infrastructure platforms. Be a hands-on technical leader, contributing to the design, implementation and continuous improvement of infrastructure solutions. Act as a technical authority and escalation point for complex infrastructure challenges. Define and promote engineering standards, best practices and reusable technical patterns across the team. Champion Infrastructure as Code (IaC), automation and standardisation to improve efficiency, consistency and scalability. Drive improvements in infrastructure reliability, resiliency, availability and performance. Identify and help address technical debt and infrastructure lifecycle risks, supporting platform modernisation. Provide technical mentoring and guidance to Infrastructure Engineers, encouraging knowledge sharing and continuous development. Collaborate with other technical teams to ensure solutions align with architecture, security and engineering standards. Contribute to the Infrastructure technical roadmap and evaluate opportunities for modernisation and continuous improvement. Participate in the Infrastructure team on-call roster. What You Bring Proven experience in a technical leadership role within an infrastructure or operations team. In-depth knowledge of infrastructure technologies, including on-premises solutions, physical servers, network equipment, and storage solutions. Experience with automation and Infrastructure as Code technologies such as Ansible and Terraform. Experience with cloud computing platforms, preferably with AWS Strong understanding of Windows and Linux environments. Strong troubleshooting and problem-solving skills, with the ability to lead to the resolution of complex technical issues. Hold certifications such as MCSA, MCSE, CCNA, CCNP, Linux LPIC/RHCSA/RHCE, CKA, CKAD, CKS, and VMware VCP-DCV are highly desirable. Understanding of infrastructure monitoring, observability, performance and capacity management. Strong understanding of KPIs and SLAs. Ability to establish technical standards and influence engineering decisions across teams. Strong communication, collaboration and technical mentoring skills. Excellent project management and organizational skills. Bachelor's degree in Computer Science, Information Technology, or a related field. Benefits Hybrid working model Private health insurance Life insurance Wellness allowance Home office set-up allowance 24 days annual holiday leave + additional days for public holidays falling on weekends Flexible compensation benefits Remote working from abroad options Who We Are Betsson Group is one of the largest companies within the Global iGaming space and can trace our heritage as far back as the 1960’s. We’re Swedish and publicly listed too with our Operational HQ located on the Mediterranean Island of Malta. We strive to deliver the best customer experience in the industry. As a market leader within iGaming we offer online gaming products across 12+ jurisdictions and 20+ brands. You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform used by hundreds of thousands of our customers! Product Development at Betsson Group Our Product Development organisation is truly Global with cross functional teams spanning 6 Tech Hubs – Malta, Budapest, Stockholm, Tallinn, Malaga and Athens. With around 1,000 strong professionals, the Product Development organisation is spear-headed by our CTO-CPO with all our talented Area Teams working together. Ready to Apply? If this sounds like your next step, please submit your CV in English. By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Чем предстоит заниматься Владеть метриками своей зоны: понимать, из чего они складываются, и находить, что их двигает. Вести дискавери и эксперименты: от проблемы и гипотезы до результата в цифрах.

Workplace: Москва (гибрид/офис) Привет! Меня зовут Саша, я CPO платформы персонализации в команде MAGNIT OMNI. Наша платформа решает, какое предложение, какому клиенту, в какой момент и по какому каналу получит каждый из более 100 миллионов пользователей платформы Магнит Плюс. Мы строим собственную систему управления кампаниями и коммуникациями: движок запуска кампаний, сегментация, decision-центр, ML-модели персонализации, сильная аналитика на каждом шаге - и супер-автоматизация всего процесса, чтобы кампания запускалась за минуты, а не за недели. Я ищу лида, который возглавит кластер из трёх команд этой платформы (3 продакта в прямом подчинении) и станет моим вторым партнером в управлении - в паре с лидом, который ведёт движки лояльности и промо. Задачи Строить платформу запуска кампаний: админка для самостоятельной работы бизнеса, сегментатор, управление коммуникациями по всем каналам (push, SMS, email, инаппы), интеграция с decision engine и ML-моделями, замер эффектов Главный фокус —- автоматизация: кратно снизить время от идеи кампании до запуска, убрать ручные шаги, дать бизнесу возможностьь запускаться без участия команды платформы Масштабировать решение на всю экосистему Магнита - платформа одна, потребителей всё больше Управлять квартальным планированием и беклогами трёх команд: приоритеты, стыки, зависимости от смежных платформ Отвечать за метрики платформы: объёмы и success rate запусков, time-to-market, adoption инструментов бизнесом; инкрементальный эффект кампаний - вместе с бизнес-командами Развивать и удерживать сильных продактов и экспертов - команда укомплектована, твоя задача не собрать её, а усилить Формировать понятные роли, зоны ответственности и RACI внутри кластера Держать связку с бизнес-заказчиками (CVM, коммерция, маркетинг) и вместе со мной и вторым лидом развивать целевую архитектуру движка персонализации Требования Ты строил CVM/кампейн-платформу или движок коммуникаций собственной разработки как Менеджер продукта Управлял группой команд или продактами (не одной командой) Домен: CRM/CVM, лояльность, персонализация или мартех в b2c сопоставимого масштаба — ритейл, банки, телеком, e-com Понимаешь клиентское поведение, продуктовые метрики, аналитику и умеешь переводить данные в решения Не боишься залезать в детали продукта: можешь разобрать воронку, challenge-нуть механику, улучшить клиентский путь, написать сильный product brief или задачу Умеешь работать в высокой скорости и неопределённости, но не превращаешь скорость в хаос: у тебя есть процессы, ритм и дисциплина измерения результата Можешь одинаково уверенно говорить с продуктом, маркетингом, CVM, финансами, аналитикой, IT, коммерцией и операциями — и разруливаешь приоритеты между командами без эскалации наверх по каждому стыку Умеешь строить сильную команду: развиваешь людей и не нормализуешь посредственность Понимаешь, что персонализация — омниканальный продукт: клиентский опыт создаётся не только в приложении, но и в магазине, на кассе, в чеке, в коммуникациях и в поддержке Условия Быть CEO своего продукта: большая степень автономности и возможность влиять на стратегические решения Строить платформу, а не поддерживать готовое: архитектурные решения — твои, и видно, как они масштабируются на экосистему Каждый день видеть бизнес-результаты от изменений в своём продукте Суперскорость от идеи до проверки/roll-out Амбициозные цели, свобода в управлении стратегией своего продуктового стрима Партнёрская модель управления: рядом второй лид и CPO Работа в крутой команде, с лучшими практиками крупных продуктовых компаний (Delivery Club, Yandex, Ozon, Купер, МегаФон и др.) Возможность участвовать в конференциях для развития личного бренда Гибридный режим работы ДМС со стоматологией после испытательного срока, скидки на изучение языков, спорт и другие категории Формат работы Москва (гибрид/офис)

Workplace: Москва и Краснодар (гибрид/офис), другие города - удаленно В MAGNIT OMNI ищем ML инженера на проект Uplift-моделирования, который поможет нам делать бизнес Магнит доставка эффективнее Задачи Разрабатывать и улучшать uplift-модели для персонализации промокодов Строить и поддерживать пайплайны обучения и скоринга моделей Участвовать в улучшении оптимизатора распределения промокодов с учётом ограничений по CPO и марже Работать в связке с аналитикой: переводить бизнес-метрики (GMV, CM2, NR, CPO) в постановки ML-задач Требования Опыт разработки ML-моделей в продакшене от 2+ лет Практический опыт в uplift-моделировании Уверенное владение Python и SQL Умение связывать ML-метрики с измеримым бизнес-эффектом Будет плюсом Опыт в промо/маркетинге/e-commerce Практический опыт с Trino, S3, DVC, Clickhouse Опыт построения ML-мониторинга и проведения A/B-тестов Условия Мы любим учиться! А компания всегда поддерживает и способствует профессиональному развитию специалиста: курсы, конференции Корп техника для успешной и удобной работы Возможность напрямую влиять на бизнес и видеть результаты своей работы Корпоративные скидки, программы лояльности, ДМС Формат работы Москва и Краснодар (гибрид/офис), другие города - удаленно

Location: Prague; Limassol; United Kingdom - Remote Workplace: remote The Senior Director, Product Management leads the product team for Azul Prime and is accountable for Prime’s growth. Prime is Azul’s high-performance JVM, and Optimizer Hub, the component that moves JIT compilation and warm-up off the JVMs and into a shared service running in the customer’s Kubernetes environment, is part of it. Prime wins when customers run Java at scale and care about latency, warm-up, and cloud cost. You set Prime’s direction, run the product managers who work on it, and answer to the CPO, CEO, CRO, and SVP of Engineering for the results. This is a player-coach role. You manage a team, and you still own the decisions on strategy, pricing, and the hardest customer conversations. What You'll Own Outcomes. You own whether Prime succeeds or fails in the market. New business, pipeline, pilot-to-production conversion, expansion, renewal, and retention on Prime are your numbers, not just the field’s. You define what success looks like, instrument it, report it honestly when it is bad, and change the product or the plan when the data says the strategy is wrong. Strategy. Set the multi-year direction for Prime: which segments and workloads it wins, what to build versus partner for, and how it fits with Optimizer Hub, Azul Core, Intelligence Cloud, and Payara. Be explicit about what customers compare Prime against, including other JVM vendors, OpenJDK builds, and simply buying more cloud capacity. You own the thesis and you are accountable for whether it holds up. Executive partnership. Report to the CPO and work directly with the CEO, CRO, and CTO. Bring strategy, roadmap, and pricing decisions to the leadership team, argue for them with data, and change your mind in public when the evidence says you should. This is a visible role with real exposure. Go-to-market. Build and run the Prime go-to-market motion with sales, marketing, and customer success: who the buyer is, which accounts to target, what the pitch is, how pilots are structured, and what makes them convert. Work with the Prime sales specialists and field leadership on target accounts, qualification, and deal strategy. Join strategic customer and prospect calls yourself, and keep a clear, evidence-based view of why Prime deals are won, lost, and stalled. Roadmap. Translate strategy into a sequenced, credible roadmap, and make the trade-offs explicit rather than accidental. Build alignment across engineering, sales, and marketing around it, and inspire the teams to deliver it. Communicate it internally and to customers, hold the line on scope, and keep a heavy bias for action. Pricing and packaging. Own how Prime is priced, packaged, and metered, including how Optimizer Hub is packaged as part of it. Prime makes customers’ fleets more efficient, which can shrink the very footprint the price is based on, so the model has to account for that. You build the models, pressure-test them with the field, and work with finance and sales to get them approved and into market. Team leadership. Manage, develop, and hire the product managers on Prime. Give each PM a clear area to own and hold them to outcomes, not requirements. Set the standard for how the team works: written strategy and decisions, customer evidence behind every roadmap call, and AI tools used in daily product work. Inbound product management. Make sure the team works with engineering beyond writing requirements: in the sprints, in design reviews, and in the implementation trade-offs. Customer requirement sessions, customer-facing technical documentation, and the operator experience of installing, sizing, and running Optimizer Hub on Kubernetes all sit with your team. Outbound product management. Partner with marketing on positioning, launches, sales enablement, and public-facing content. Run competitive and market research. Make sure the Prime story lands with developers, platform teams, and the executives who sign. Technical credibility. Hold your own with the engineering teams. You understand JVM architecture and principles of operation, JIT compilation, garbage collection, and warm-up in particular, well enough that engineers treat you as a peer rather than a requirements conduit, and a customer’s platform engineers and CTO do too. What You'll Bring (aka Experience, Skills, Education) Required 15+ years in engineering and/or product roles, with a strong track record of launching and scaling products to revenue. 10+ years in product management, including owning a product or product line end to end: strategy through launch through revenue. 5+ years managing teams, including hiring, developing, and managing product managers. Track record shipping enterprise infrastructure or developer software sold to platform and engineering teams, such as language runtimes, application performance, observability, or cloud cost optimization. Ability to develop a deep working knowledge of JVM architecture and operation: JIT compilation, garbage collection, and warm-up. Demonstrated ownership of pricing and packaging for a technical product, including the cross-functional work of getting a model approved and into market. Experience building a go-to-market motion with sales: working enterprise deals, and understanding DevOps engineers, platform engineers, and developers as the key influencers in a sales cycle. Experience conducting market and competitor research with focus on product impacts and positioning. Experience directly interacting with customers and prospects - building customer relationships, discussing roadmap and strategy and conducting customer interviews Strong domain knowledge of public cloud (AWS, Azure, GCP) and Kubernetes. Fluency with AI tools and experience operating in an AI-first product management organization. You use them in your daily product work and have a view on where they help and where they don’t. Excellent written and verbal communication in English, equally effective with an engineer and with a Fortune 100 CIO. Comfortable in a fully remote, async, multi-time-zone setup. Self-directed, and a strong writer, because writing is how decisions get made here. Comfortable in a startup-shaped environment where bringing order to chaos is part of the job. Nice to have Hands-on software or quality engineering background: you have written code and debugged production systems. Experience with open source communities and licensing. Experience taking a product from early traction to a durable revenue line. Experience leading across more than one product at once, especially products at different stages or sold through different motions. Experience with infrastructure software that customers deploy and operate themselves, not just SaaS. Working knowledge of Java and Java development tooling. Education Bachelor’s degree in a related field or equivalent work experience. An advanced degree and/or relevant certifications are nice to have, but not required. Location This can be a fully remote role, ideally be based in one of Azul's European locations such as Prague, Czech Republic or Limassol, Cyprus, OR any other location in Europe or the EU. What we Offer ·         Comprehensive compensation and healthcare packages ·         Referral Program ·         Work-life balance, remote-first, paid time off, company shutdown, holidays ·         Work with top experts worldwide whom contribute to the Java ecosystem   Our Culture & Values   ·         Maniacal Customer Focus ·         Innovation & Excellence ·         Initiative & Courage ·         Impact & Influence ·         Integrity & Transparency ·         Diversity, Inclusion & Teamwork   Employment at Azul is contingent upon the completion of reference and background checks.

Задачи: — Анализировать эффективность performance-маркетинга, выявлять точки роста, оптимизировать рекламные бюджеты, внедрять и масштабировать умную атрибуцию. — Проектировать, запускать и оценивать результаты A/B-тестов для проверки маркетинговых гипотез. — Плотно взаимодействовать с командой маркетинга и аналитиками для настройки корректной разметки и сквозной воронки, а также выступать заказчиком для дата-инженеров при постановке задач на доработку хранилища данных и ETL-пайплайнов. Требования: — Опыт работы в маркетинговой или продуктовой аналитике не менее 3 лет. — Глубокое понимание маркетинговых метрик и юнит-экономики, включая ROMI, ROAS, CAC, LTV, CPO, ДРР, Retention Rate, Churn Rate и конверсии на всех этапах пользовательского пути. — Умение анализировать показатели, выявлять взаимосвязи, искать аномалии и делать бизнес-выводы. — Уверенное владение SQL (сложные запросы, оконные функции, оптимизация). — Хорошее владение Python (Pandas, NumPy, SciPy) для аналитических задач и статистической оценки экспериментов — преимущество. — Опыт работы с системами веб и мобильной аналитики (Яндекс.Метрика, AppMetrica), понимание мобильного трекинга и логики диплинков. — Способность аргументированно защищать выводы и проактивно искать инсайты. — Опыт работы с AppsFlyer будет плюсом. — Понимание устройства пайплайнов данных, базовые знания Airflow (умение читать чужой код и логи). Условия: — Офис у ст. м. Шелепиха с гибридным или удалённым форматом работы. — Официальное оформление по ТК РФ. — Расширенный социальный пакет (ДМС и стоматология). — Перспективы профессионального и карьерного роста. — Скидки в сетях Inventive Retail Group и компаниях-партнёрах, участие в конкурсах с призами.