Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4).
About the job
We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services.
We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation. In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you.
You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home.
Responsibilities
In this role, you’ll:
Advise account managers, accounting, and management on best practices to handle billing disputes
Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms
Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers
Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution
Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes
Dig into call and messaging data to identify why bills don’t match or find evidence of fraud
Build dashboards that communicate key metrics related to the lifecycle of disputes
Read contracts and interpret what should be the invoice versus what it is
Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices
Partner closely with data analytics, engineering, and accounting to reconcile accounts
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.
Sharp written and verbal communication skills.
Experience negotiating disputes constructively with customers or vendors.
Experience in collections, dispute resolution, or billing analysis.
Experience in project management.
Experience wrangling data with Excel / Google Sheets, Looker or SQL.
Desired:
Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains.
Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum.
Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files.
Experience working with workflow platforms like Airtable or building dashboards.
Experience in telecom, technology, or consulting industries.
Experience with advanced data analysis like Python or scripting
Experience with AI and automation tools to accelerate productivity.
Location
This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.
108,720.00
- $
135,900.00
.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $
115,120.00
- $
143,900.00
.
Based in the San Francisco Bay area, California: $
127,920.00
- $
159,900.00
.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information (required for ALL US jobs)
Applications for this role are intended to be accepted until November 30, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
УдалённоRemote - US; Compensation for candidates in other locations will be discussed during the hiring process
Location: Remote - Worldwide
Workplace: Remote
Remote (EU or US time zones) | Full-time | Reports to the CEO
ABOUT WHIPPY
Whippy is the AI native platform for business communication: AI Voice Agents, AI Recruiting, messaging, VoIP, deep integrations, and our own workflow engine in one system. Our customers do not buy software that helps their employees do the work. They buy AI that does the work.
Our deepest market is staffing and HR, where we are the category leader, and new verticals are already opening behind it. We are bootstrapped and profitable, with named, public case studies showing customers saving $1M+ per year.
THE ROLE
We are growing the design team and hiring a Product Designer to own end-to-end product design across Whippy's web dashboard and our React Native mobile app.
You will design the workflows customers use every day: inbox, campaigns, AI agents, in-app calling and VoIP, channel and phone-number setup including 10DLC onboarding, contacts and data, settings and billing. You will also extend and maintain the Whippy design system in Figma, keep it in sync with code and Storybook, and work daily with about 15 frontend and full-stack engineers and the PM.
This is a high-ownership role. You will join customer calls, work with customer success to validate designs for SMB and mid-market teams, and plan large redesigns as staged, testable rollouts.
WHAT YOU'LL DO
- Own end-to-end product design across the web dashboard and the React Native mobile app, from discovery through polished, shippable specs
- Design complex communication workflows across inbox, campaigns, AI agents, in-app calling and VoIP, channel and phone-number setup including 10DLC onboarding, contacts and data, settings and billing
- Extend and maintain the Whippy design system in Figma, including tokens, light and dark mode, and a library of around 60 components
- Keep the design system in sync with code and Storybook
- Write clear Linear tickets with Figma specs, and review UI PRs with engineering
- Work daily with about 15 frontend and full-stack engineers and the PM, in a remote and mostly asynchronous workflow across EU and US time zones
- Join customer calls and partner with customer success to validate designs for SMB and mid-market teams
- Plan large redesigns as staged, testable rollouts
WHAT WE'RE LOOKING FOR
- 4+ years of B2B SaaS product design, with a strong portfolio of complex workflow or communications products
- Expert Figma skills, including design systems and variables
- Comfortable working remotely and asynchronously across EU and US time zones
- Clear, structured communicator who can turn ambiguous product problems into shippable designs
- Ownership mindset and comfort working closely with engineering
NICE TO HAVE
- Experience shipping React, Tailwind, or Storybook work, including coded prototypes or design-system PRs
- Experience with telephony, SMS, CRM, or AI agent products
- Mobile design experience, especially React Native
- Familiarity with AI coding tools such as Cursor as part of the design and prototyping workflow
WHAT SUCCESS LOOKS LIKE
Within 90 days, you will:
- Be a trusted design partner to engineering and product on a core area of the dashboard or mobile app
- Contribute meaningfully to the Whippy design system and help keep it in sync with code
- Ship at least one feature or improvement from discovery through engineering handoff, informed by customer or customer-success feedback
- Leave behind clear Figma specs and Linear tickets that engineers can implement without guesswork
Location: Dublin, Ireland
Workplace: OnSite
Dublin, Ireland | On-site | Full-time | Reports to the CEO
ABOUT WHIPPY
Whippy is the AI native platform for business communication: AI Voice Agents, AI Recruiting, messaging, VoIP, deep integrations, and our own workflow engine in one system. Our customers do not buy software that helps their employees do the work. They buy AI that does the work.
Our deepest market is staffing and HR, where we are the category leader, and new verticals are already opening behind it. We are bootstrapped and profitable, with named, public case studies showing customers saving $1M+ per year.
THE ROLE
We are growing the design team and hiring a Product Designer to own end-to-end product design across Whippy's web dashboard and our React Native mobile app.
You will design the workflows customers use every day: inbox, campaigns, AI agents, in-app calling and VoIP, channel and phone-number setup including 10DLC onboarding, contacts and data, settings and billing. You will also extend and maintain the Whippy design system in Figma, keep it in sync with code and Storybook, and work daily with about 15 frontend and full-stack engineers and the PM.
This is a high-ownership role. You will join customer calls, work with customer success to validate designs for SMB and mid-market teams, and plan large redesigns as staged, testable rollouts.
WHAT YOU'LL DO
- Own end-to-end product design across the web dashboard and the React Native mobile app, from discovery through polished, shippable specs
- Design complex communication workflows across inbox, campaigns, AI agents, in-app calling and VoIP, channel and phone-number setup including 10DLC onboarding, contacts and data, settings and billing
- Extend and maintain the Whippy design system in Figma, including tokens, light and dark mode, and a library of around 60 components
- Keep the design system in sync with code and Storybook
- Write clear Linear tickets with Figma specs, and review UI PRs with engineering
- Work daily with about 15 frontend and full-stack engineers and the PM, in a remote and mostly asynchronous workflow across EU and US time zones
- Join customer calls and partner with customer success to validate designs for SMB and mid-market teams
- Plan large redesigns as staged, testable rollouts
WHAT WE'RE LOOKING FOR
- 4+ years of B2B SaaS product design, with a strong portfolio of complex workflow or communications products
- Expert Figma skills, including design systems and variables
- Comfortable working remotely and asynchronously across EU and US time zones
- Clear, structured communicator who can turn ambiguous product problems into shippable designs
- Ownership mindset and comfort working closely with engineering
NICE TO HAVE
- Experience shipping React, Tailwind, or Storybook work, including coded prototypes or design-system PRs
- Experience with telephony, SMS, CRM, or AI agent products
- Mobile design experience, especially React Native
- Familiarity with AI coding tools such as Cursor as part of the design and prototyping workflow
WHAT SUCCESS LOOKS LIKE
Within 90 days, you will:
- Be a trusted design partner to engineering and product on a core area of the dashboard or mobile app
- Contribute meaningfully to the Whippy design system and help keep it in sync with code
- Ship at least one feature or improvement from discovery through engineering handoff, informed by customer or customer-success feedback
- Leave behind clear Figma specs and Linear tickets that engineers can implement without guesswork
Location: Colorado
Huddle Up is a provider-founded and provider-led company that delivers high-quality, consistent care to school districts nationwide through team-based virtual and onsite IEP therapy and support. We have delivered over 1 million therapy sessions across speech, occupational, mental health, and school psychology, with 94% of our clients reporting high levels of student engagement under our providers' care.
We believe in the importance of supporting the whole child, and supporting the whole provider, with connection and collaboration. We have a variety of tools and resources available to you that allows providers to communicate with fellow Huddle Up professionals and clinical managers. All of our clinical managers have vast experience in delivering school based teletherapy services, and they are available when needed.
At Huddle Up, you’re part of a team that ensures students receive the best care possible.
We are currently accepting applications for virtual Speech Language Pathologists (SLP) licensed in Colorado, for the 26/27 school year!
What We Offer:
Compensation for direct and indirect time
Up to a $250 monthly incentive (up to $3,000 per year)
Access to Company Sponsored Health insurance, Dental Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, and Life Insurance
Access to wellness programs including- Peloton, EAP Support, Headspace, and Carrot Fertility
Access to participate in our 401k after 6 months of employment
Accrued sick time- one hour for every 30 hours, Caps at 48 hours
Reimbursement for cross licensing
Access to our proprietary platform
Access to online assessments and tools
Access to clinical and technical staff to ensure you are fully supported
We match your schedule with the right opportunity
What You’ll Do:
Grow and invest in your skills, capabilities, and career, by delivering Speech Language Pathology services to school-based children across the nation, leveraging technology that includes proprietary tools to support and enable clinical care, in an environment that is flexible to your needs.
Huddle up with school instructors and experienced clinical mentors to deliver outstanding Speech Language Pathology services to children in need
Develop your skills, career, and expertise within a supportive team-based environment
Provide telehealth services to a diverse population of school aged children
Work on a flexible schedule designed to meet your needs
Minimum Requirements:
Able to commit to at least 15 hours per week and up to 40 hours per week
Hold an active, unrestricted, and valid SLP license in your state of residence, and in Colorado in good standing
Holds and active Department of Education certificate for Colorado
Hold CCCs: Current ASHA Certificate of Clinical Competency
Full-time resident of the United States
School experience
Experience and comfortability with the use of various types of technology
Follow Huddle Up documentation guidelines for evaluation reports and daily SOAP notes
Participate in IEP and team meetings, serve as a case manager or process coordinator
Prepare progress reports as requested by the school and complete medicaid billing if necessary
Compensation:
This is a W2 employment opportunity. The exact compensation band is based on where the provider
resides.
Compensation for providers living in CA, HI, and NY is $44-$54 an hour; AK, CO, CT, DC, DE, IL, IN, MA, MD, NJ, NM, OH, PA, RI, TX, VA, and WA is $44-$54 an hour; AR, AZ, FL, GA, IA, KS, KY, MI, MN, MT, NC, NH, NV, OK, OR, SC, UT, WI, and WY is $44-$49 an hour; AL, ID, LA, ME, MO, MS, ND, NE, SD, TN, VT, and WV is $44-$47 an hour. This position also includes the opportunity to earn up to a $250 (up to $3,000 per year) monthly incentive for providers who work 60 hours or more in a pay period (approximately every 2 weeks) and meet other eligibility criteria. Exact hourly rate will ultimately depend on multiple factors, which may include the successful candidate’s skills, geographical location, and other qualifications.
Applications are typically reviewed within 48 business hours after application submission; information about our interview process and application status updates will be sent to you via email, please be sure to check your spam and junk folders to ensure emails do not get lost.
Huddle Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Huddle Up is also committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact Huddle Up’s Recruiting team if you need a reasonable accommodation or any assistance completing any forms or to otherwise participate in the application process.
Location: Vaughan, Canada
Workplace: remote
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About the Role:
The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.
What You Will Be Doing:
Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.
What You Will Bring to the Role:
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.
Diversity Inclusion and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: United States
Workplace: remote
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About the Role:
The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.
What You Will Be Doing:
Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.
What You Will Bring to the Role:
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.
Diversity Inclusion and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: United States
Workplace: remote
Product Lead – Healthcare Solutions
Location:
US, Remote
Reports to:
SVP, Product Management
About You
You are a healthcare technology product leader. You’ve spent years building or shaping solutions that operate inside real-world provider workflows—understanding how clinicians, front-desk staff, billing teams, and administrators actually get work done.
You’ve worked in or alongside EHR, practice management, patient engagement, or healthcare IT platforms in a product leadership capacity. You’ve translated messy operational realities into clear product requirements—and shipped solutions that integrate into existing systems and deliver measurable value.
You understand how independent physician practices, specialty clinics, multi-location provider groups and large healthcare orgs operate. You know where EHRs and practice management systems such as Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, AdvancedMD, and others fit—and where they create friction.
You have a strong point of view on how AI is transforming healthcare—not as hype, but as applied workflow automation, intelligent assistance, and operational leverage. You are comfortable going deep into integration architecture, compliance constraints, and AI-driven workflow design.
You are commercially aware but product-led. You think in terms of platform scalability, extensibility, and long-term differentiation—not one-off features. You’re energized by building a vertical strategy within a product organization and shaping something that can become a category leader.
Experience in Unified Communications (UCaaS) or Contact Center (CCaaS) is a strong plus.
About Intermedia
Intermedia is redefining customer experience for SMBs and mid-market organizations through AI-powered cloud communications and CX solutions delivered via our trusted partner ecosystem.
We are building a new model for how work gets done in vertical industries—combining
AI Assistants
that enhance human productivity with
AI Agents
that automate workflows across voice, chat, messaging, and back-office processes.
In healthcare, this means more than modern phone systems. It means AI-powered patient engagement, intelligent routing, automated appointment follow-ups, workflow orchestration across EHR and practice systems, and real-time assistance that increases staff throughput while preserving the human connection that care depends on.
Our focus is on small- to mid-size healthcare orgs, including independent physician practices, specialty clinics, and multi-location provider groups that need enterprise-grade capabilities without enterprise complexity. We are already winning in healthcare—but we are investing to go deeper by tailoring our AI-powered communications platform to the specific workflows, compliance requirements, and operational challenges of the SMB healthcare market.
This is an opportunity to shape how AI transforms healthcare communications in an underserved segment ready for meaningful innovation.
About The Role
We are seeking a Product Lead – Healthcare Solutions to lead the healthcare vertical within the Product organization. Reporting to the SVP of Product Management, this role is responsible for defining and driving the healthcare product strategy, roadmap priorities, and vertical platform capabilities.
This is a strategic and hands-on role. You will define where and how Intermedia wins in healthcare, translate vertical needs into scalable product capabilities, and work cross-functionally to bring those capabilities to market.
You will operate as the healthcare product leader—deeply embedded in product strategy, architecture direction, and execution—while influencing GTM alignment across sales, marketing, and partner channels.
What You Will Be Doing
Market & Vertical Strategy
Define Intermedia’s healthcare product strategy with a deep understanding of provider workflows, EHR/practice management ecosystems, compliance requirements (HIPAA, HITRUST), and operational constraints.
Clearly articulate where Intermedia fits in the healthcare technology stack—and where we create differentiated value.
Identify high-impact AI use cases across patient engagement, care coordination, scheduling, intake, follow-ups, and administrative workflows.
Develop a scalable approach to verticalization that strengthens our platform without fragmenting it.
Product Leadership
Own the healthcare-related product roadmap in partnership with Product Management and R&D, prioritizing initiatives that accelerate growth and deepen vertical differentiation.
Define healthcare-specific platform capabilities, including AI Assists, AI Agents, workflow automation layers, and integration frameworks.
Drive integrations with EHR, practice management, CRM, and telehealth systems relevant to the SMB provider space.
Ensure solutions address real-world challenges in patient engagement, care coordination, compliance, and operational efficiency.
Partner closely with Engineering, UX, and Architecture to ensure solutions are elegant, compliant, scalable, and extensible.
Translate customer and market insights into structured product requirements and measurable outcomes.
Cross-Functional Alignment & GTM Enablement
Partner with Product Marketing to develop clear healthcare positioning and messaging grounded in product truth.
Support the development of healthcare-specific sales enablement materials, playbooks, and competitive insights.
Align with Sales and Channel teams to ensure product strategy supports scalable growth in the target provider segment.
Build and maintain strategic relationships with relevant healthcare technology partners and ecosystem players.
What You Will Bring to the Role
10+ years of experience in healthcare technology product leadership, ideally spanning EHR, practice management, patient engagement, or healthcare communications workflows.
Deep understanding of independent physician practices, specialty clinics, and multi-location provider groups.
Proven ability to translate complex healthcare workflows into shipped product capabilities and integrations.
Strong grasp of AI-driven trends in healthcare, particularly around patient engagement, intelligent assistance, and operational automation.
Experience leading cross-functional teams and aligning stakeholders around a vertical product strategy.
Ability to engage executive stakeholders, technical buyers, clinicians, and operational leaders with credibility and clarity.
Bonus Qualifications
Experience bringing healthcare-specific solutions to market within a SaaS, UCaaS, or CCaaS organization.
Experience integrating with leading SMB-focused EHR or practice management platforms.
Familiarity with enterprise health systems is a plus, but primary experience serving independent and mid-sized provider organizations is preferred.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities—without regard to race, gender, sexual orientation, age, disability, veteran status, or any other status protected by law. Intermedia is proud to be an Equal Opportunity Employer and we’re committed to fostering an inclusive and supportive workplace.
Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
As the Technical Revenue Accounting Lead, you will lead technical revenue accounting initiatives, including ASC 606 compliance, complex contract reviews, and new product/pricing assessments. This role requires someone who can not only deliver robust technical conclusions but also understand the operational impact on our order-to-cash (OTC) processes.
You will collaborate closely with the Revenue Accounting team and cross-functional partners, translating technical policies into scalable solutions that integrate smoothly into our financial systems.
This is a full-time, hybrid position based out of our Oakland, CA, Denver, CO, New York, NY, or Philadelphia, PA offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
Netsuite and Netsuite ARM, Salesforce, Ironclad, BigQuery and Snowflake
What You’ll Do
Own technical revenue documentation. Write and review ASC 606 position papers for the most complex revenue arrangements across Fivetran and dbt Labs. Document the relevant facts, accounting guidance, alternatives considered and rationale for each conclusion. Lead technical discussions with external auditors.
Lead revenue assessments for new products and commercial programs. Partner with Product, Pricing and Go-to-Market before launch to identify performance obligations, evaluate standalone selling prices (SSP), assess contract modifications and determine when and how revenue should be recognized. Translate conclusions into clear requirements for Billing, Revenue Accounting and Business Systems.
Advise on strategic and nonstandard deals before signature. Serve as the senior Revenue Accounting partner to Deal Desk, Sales and Legal. Evaluate proposed terms for complex arrangements, including combined SaaS and on-premises offerings, usage commitments and contracts with multiple performance obligations. Explain how proposed terms affect revenue timing, measurement and presentation.
Own and maintain ASC 606 policies. Update revenue policies as products, pricing models and contract structures evolve. Align policies across Fivetran and dbt Labs and provide practical guidance so teams can apply them consistently.
Lead the SSP study and allocation methodology. Define how SSP is established, evaluate pricing and transaction data, document key judgments and oversee periodic reassessments. Translate approved conclusions into allocation rules and controls in NetSuite ARM.
Determine the accounting for customer and partner programs. Assess contractual credits, including when and how to recognize them, as well as reseller and partner incentives, rebates and marketplace arrangements. Evaluate gross versus net presentation where relevant.
Own the contract review framework. Maintain ASC 606 checklists, documentation standards and escalation criteria. Coach revenue accountants on applying the framework and identifying terms that need technical review as deal volume grows.
Research emerging revenue issues and recommend a path forward. Evaluate applicable guidance, develop a recommendation and present it to the Controller. Explain the practical implications to business teams so they know what decisions or process changes are needed.
Review complex revenue matters at close. Review judgmental revenue journal entries and related flux analysis. Partner with Revenue Accounting and Financial Reporting on footnote disclosures, including contract balances and remaining performance obligations.
Drive revenue process and systems improvements. Lead the technical revenue work for the Fivetran and dbt Labs integration. Define requirements, sign off on the accounting design, and own user acceptance testing for NetSuite ARM. Validate that the system applies approved policies and produces the expected accounting results.
Skills We’re Looking For
At least 10 years of progressive accounting experience, including 5 or more years in public accounting with substantial ASC 606 work for software or SaaS clients. Bachelor’s degree in Accounting, Finance or a related field.
Hands-on ASC 606 expertise and a record of independently researching, writing and defending technical accounting positions with auditors.
Experience assessing subscription, consumption and software licensing arrangements, including nonstandard terms, new products and pricing changes.
Experience developing or evaluating SSP methodologies and applying them to arrangements with multiple performance obligations.
Ability to turn accounting conclusions into policies, controls, system requirements and test scenarios.
Experience leading technical work across functions and explaining complex accounting to both Finance and business teams.
Fluency with AI tools for contract review, technical research or memo drafting, with the ability to verify outputs against source documents and accounting guidance.
Bonus Skills
CPA license or equivalent professional accounting qualification.
In-house technical revenue accounting experience at a SaaS or enterprise software company.
Experience implementing NetSuite ARM or another revenue subledger or integrating revenue policies and systems after a merger.
Experience using SQL or large usage datasets to validate revenue outcomes.
Experience in a public accounting firm’s national office or equivalent technical accounting consultation group, particularly on complex ASC 606 matters.
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$165,068
—
$206,335 USD
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Denver Pay Range
$154,286
—
$192,857 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Salt Lake City, UT
Flex is a growth-stage, NYC headquartered FinTech company that is building the payment layer for life's financial obligations, giving households one place to see, split, and pay their bills around how they live and get paid. By offering greater choice over how and when payments are made and allowing eligible on time payments to help build a positive credit history, Flex puts households back in control of their cash flow.
That work brings together people with different perspectives who challenge the status quo and take ownership of solving difficult problems. For you, that means doing the best work of your career next to people who make you better, and together bringing ideas to life that make a real impact for the people we serve.
About the role
Flex is on a mission to change the way bills get paid - and we're looking for a sales rockstar to help us get there. As we rapidly expand into new markets, we need an experienced closer who's ready to own their number and build something real. We're looking for someone with an entrepreneurial mindset, relentless grit, humility, and curiosity; someone who sees ambiguity as an opportunity, not a roadblock. If you're an established sales pro who wants to help build a once-in-a-generation company, let's talk.
Where you'll work:
This role is hybrid out of our Salt Lake City office, and you'll be in with the team 3 days a week. We're big believers that some of the best coaching, energy, and deals happen in person (and honestly, the team is pretty fun to be around). As a bonus, you'll get a Grubhub credit for lunch on the days you're in the office.
Where you'll travel:
Beyond SLC, you'll get out of the office for company offsites in Mexico, Sales Kickoff in Florida, conferences and client meetings across the US - think big wins, big energy, and time to connect with the team and clients in-person.
What you’ll do
You'll win
new clients, driving revenue and market share across the rental real estate space
You'll manage
a robust pipeline in our CRM, keeping it sharp and up to date
You'll establish
relationships with senior executives and decision-makers through smart, persistent outbound efforts
You'll own
the full sales cycle, from first conversation to signed contract
You'll educate
prospective customers on the real value of a Flex partnership
You'll navigate
key decision-makers to grow awareness across an organization
You'll negotiate and close
new and expansion contracts yourself
You'll collaborate
with our Accounts team to shape strategic adoption plans for new customers
You could be a great fit if
You practice clear, concise communication. You write effective emails. You're skilled at executing outbound strategies that target property management companies, and you want the opportunity to lead the way in pipeline creation
You have a deep curiosity and love becoming a true expert. You enjoy diving into new industries and have a knack for distilling complex info into its core essence to share with others
You have a consistent track record of hitting (and beating) quota and your OTE $
You have an entrepreneurial mindset and genuinely enjoy figuring things out in the gray areas
You build relationships with middle + senior management and ownership quickly and authentically
You're flexible and adaptive — priorities shift, and you shift with them
You thrive both working independently and collaborating with a team
You have 3+ years of sales experience
You have a consistent track record of quota attainment and overachieving your goals!
Why Flex?
Strong onboarding, built to set you up for real success.
We invest in ramping you right, not just throwing you into the deep end
Revenue enablement that never stops.
Ongoing coaching and resources designed to sharpen your skills long after ramp is over
Mentorship, built in.
You'll learn directly from peers and senior sales folks who want to see you win, not just hit your own number
A real career path.
This is a role to grow
in
, not just grow
out of
A team that's winning.
You'll be surrounded by top performers who are closing deals and hitting numbers, with the energy and momentum that comes from being part of a team that's actually putting up results
A mission worth selling.
Every conversation you have helps bring real financial flexibility to renters, not just another vendor pitch
Compensation
Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) and Tier 3 (Salt Lake City) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.
Tier 1 (NYC/Bay Area)
$120,000
—
$150,000 USD
Tier 3 (Salt Lake City)
$105,000
—
$130,000 USD
Life at Flex
Building a successful company takes a diverse team of intelligent, curious, determined, empathetic, and self-aware people. Our headquarters is in New York City, with employees across the US, Australia, Canada, and South America. We’re growing quickly and deliberately, with a focus on building an inclusive culture. We value the perspectives our people bring and take pride in being an equal opportunity workplace.
Offices
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
Benefits
View our benefits and more at
getflex.com/careers
.
Responsibilities:
— Maintain the company’s full accounting and tax records under the general taxation regime (OSNO).
— Prepare and submit financial statements, tax returns, and statistical reports on time.
— Calculate and monitor VAT, corporate income tax, social contributions, and personal income tax.
— Maintain accounting records for import transactions from China, including invoices, contracts, specifications, packing lists, bills of lading, and customs declarations.
— Calculate the landed cost of imported goods, including purchase price, freight, insurance, customs duties, VAT, and brokerage fees.
— Account for customs payments, import VAT, and foreign-exchange differences.
— Handle currency-control procedures, including foreign-trade contracts, payments to Chinese suppliers, contract registration with banks, and preparation of supporting documents.
— Monitor settlements with Chinese suppliers, advance payments, and outstanding balances.
— Maintain inventory records, monitor stock balances, and participate in stock counts.
— Process payroll, annual leave, sick leave, bonuses, and deductions.
— Manage accounts receivable and payable and reconcile balances with counterparties.
— Prepare cash-flow forecasts and monitor liquidity.
— Prepare management reports for company management.
— Liaise with tax authorities, the Social Fund of Russia, banks, customs brokers, and counterparties.
Requirements:
— Experience as a standalone Chief Accountant or independently managing the full accounting cycle.
— Practical experience in an international trading company, preferably with imports from China.
— Strong knowledge of accounting and tax accounting under the general taxation regime (OSNO).
— Understanding of import operations, customs clearance, import VAT, and currency control.
— Ability to calculate the landed cost of imported goods.
— Proficiency in 1C, Excel, electronic reporting systems, and online banking.
— Conversational English for communication with international counterparties and business correspondence.
— Independence, accuracy, responsibility, and confidentiality.
Benefits:
— An independent role working directly with company management.
— A small team and the opportunity to build efficient accounting processes.
— Working schedule, employment format, and compensation to be discussed individually.
Location: Espoo
Workplace: OnSite
ROLE HIGHLIGHTS
- Quality Assurance Technician - Assembly, Integration & Final Inspection
- Location: Espoo, FI
- Department: Product & Mission Assurance
- Reports to: Reliability Engineer
- Employment type: Permanent
- Workplace model: Production floor/Cleanroom
- Employment is subject to applicable security screening (incl. SUPO, where required)
WHY THIS ROLE MATTERS:
As a Quality Assurance Technician you are the independent set of eyes between our production line and orbit. You will perform in-process and final inspections of electronic and mechanical assemblies, verify that every integration step is carried out to procedure, and carry out the final inspection of completed satellites before they leave for environmental testing and launch.
You will witness mandatory inspection points (MIPs), confirm workmanship against IPC and ECSS requirements, check torque, bonding, harness routing, connector mating and cleanliness, and make sure the build record is complete and audit-ready.
Embedded within the production and AIT (Assembly, Integration and Test) environment, you will work in cleanrooms with ESD-sensitive flight hardware. Working closely with Production, AIT Engineering, Reliability Engineering, Mission Assurance and Supply Chain, you will catch defects before they move downstream, prevent quality escapes, and help every satellite we ship meet space-grade standards.
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
YOUR DAY-TO-DAY RESPONSIBILITIES
- Perform in-process inspections of electronic assemblies (PCBAs, harnesses, cable assemblies, units, etc.)
- Perform in-process and final inspections of mechanical and composite assemblies against drawings, inspection plans and work instructions
- Support preparation of acceptance data packages and similar traceability tasks as assigned
- Witness and sign off inspection points and key integration steps at subsystem and satellite level,
- Carry out final inspection of completed satellites before handover to environmental testing, shipment and launch campaigns, confirming configuration, workmanship, cleanliness, and more
- Verify build records, travellers and as-built configuration in the MES and ERP systems
- Raise non-conformances (NCs), quarantine affected hardware, support root cause analysis (RCA) and Material Review Board (MRB) activities, and follow up on corrective and preventive actions (CAPA)
- Provide immediate feedback to production and AIT teams on recurring workmanship issues and process improvement actions
- Monitor cleanroom, ESD and FOD (foreign object debris) controls in production and AIT areas, and flag deviations
- Ensure inspection tools and measurement equipment are calibrated, maintained and used correctly
- Review and provide feedback on inspection plans, work instructions and control plans, and contribute to continuous improvement initiatives
WHAT WE'RE LOOKING FOR
Must haves:
- Conversational level of spoken and written English
- Minimum 3 years of experience in quality control or quality assurance roles within aerospace, defense, or high-reliability manufacturing environments, including hands-on inspection of both electronic and mechanical assemblies
- Use of inspection tools (e.g., microscopes, calipers, micrometers, gauges, torque tools, multimeters, milliohm meters)
- Ability to read and interpret technical drawings assembly drawings, schematics, harness diagrams, Bills of Materials (BOMs) and inspection plans
- Knowledge of measurement principles and calibration requirements
- Experience working in cleanroom and ESD-controlled environments
- Strong attention to detail and the confidence to stop work and raise an issue when something is not right
Nice to haves:
- Current IPC certifications (CIS or CIT) in IPC-A-610, J-STD-001 or IPC/WHMA-A-620
- Knowledge of ECSS standards, e.g. ECSS-Q-ST-70-08 (manual soldering), ECSS-Q-ST-70-61 (PCB assembly) and ECSS-Q-ST-20 (quality assurance)
- Experience with satellite or spacecraft AIT, including mechanical integration, harness integration and launch campaign preparation
- Familiarity with AS9100 quality management systems, NC and CAPA processes, and First Article Inspection (AS9102)
- Hands-on experience inspecting composite parts and knowledge of composite manufacturing processes
- Ability to read GD&T drawings per ISO standards
- Proficiency with defect recognition to IPC-A-610 and working knowledge of IPC/WHMA-A-620 for cable and harness assemblies
- Experience with ERP and MES systems in production environments
APPLICATION PROCESS
- Talent Acquisition Interview
- Hiring Manager General Interview
- Onsite Technical Interview/Peer Review, including a Technical Challenge
WORKING AT ICEYE
At ICEYE, you'll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
- Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the "why" behind decisions.
- See the big picture: Stay close to what's happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters, and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
Base salary range for this position is dependent on experience, and will be negotiated individually.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We're committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us; we'll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Seoul, South Korea
We are growing! We are currently looking to hire a
Country Manager South Korea - Luxury Customer Experience
for our Seoul office.
About CXG:
Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impacts.
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
Role Overview:
As Country Manager for South Korea, you will be the senior local leader and will hold full accountability for the country’s P&L, commercial growth, client satisfaction, team performance, operational execution, and the quality and profitability of locally delivered projects.
Reporting to our CXG Chief Customer Officer, you will act as the main point of contact for all local matters and will have authority over a team of five people.
This is a hands-on leadership role. You will be expected to work closely with clients, local teams and our global teams, personally drive business development, make day-to-day operational decisions, and intervene directly when commercial or delivery performance requires support.
You will lead the South Korea team across Customer Success and Operations (in partnership with the Chief of Operational Excellence), ensuring clear priorities, effective collaboration, appropriate resourcing, and consistent execution.
What you will be doing:
1. Country Leadership, Team Management and Accountability
Lead the South Korea team with energy, clarity, empathy, and a strong sense of ownership.
Set clear responsibilities and decision-making authority across the local organization, while remaining close enough to the business to identify issues early and remove obstacles quickly.
Manage, coach, empower, and hold local team members accountable for their scope of work, and promote a consultative, solution-oriented and commercially proactive mindset.
Set clear individual and collective objectives, with a particular focus on client growth, project quality, operational excellence, profitability, and execution discipline.
Make timely resource and staffing decisions based on project requirements, commercial priorities, delivery risk, and the financial performance of the market.
Foster a positive, inclusive, collaborative, and performance-driven culture across the local team.
Ensure the South Korea team operates in full alignment with CXG’s global policies, processes, methodologies, quality standards, and ethical expectations.
2. Business Performance, P&L and Market Development
Define and execute the South Korea business plan in line with CXG’s regional and global strategy and the specific characteristics of the local market.
Own the full P&L of the South Korea business, with clear accountability for revenue, gross margin, operating expenses, cash collection, forecasting, and overall profitability.
Personally lead an ambitious and hands-on business development strategy, actively originating, pursuing, and converting new business opportunities rather than relying primarily on regionally or globally generated leads.
Develop and maintain a strong network of senior decision-makers in South Korea and establish CXG as a trusted strategic partner to both Korean and international brands.
Activate and expand local opportunities with international brands for which CXG already holds regional or global relationships, building the local trust and executive engagement required to generate additional business.
Identify and win new logos, including Korean premium and luxury brands, international brands operating in South Korea, and companies within CXG’s priority industries.
Develop CXG’s presence in priority sectors in South Korea, including luxury and premium retail, automotive, hospitality, and other relevant client ecosystems.
Build a healthy and diversified pipeline combining growth from existing accounts, new logos, new solutions, cross-practice opportunities, and multi-year engagements.
Balance short-term revenue generation with the development of sustainable, profitable client relationships and a strong long-term position for CXG in South Korea.
Establish clear local ownership of business development, ensuring that Customer Success Managers proactively generate qualified opportunities and expand their accounts.
Set and monitor clear commercial objectives and performance indicators for the local team, with named ownership and disciplined follow-up for each opportunity.
Track market performance and provide clear, consistent reporting to the Chief Customer Officer and other relevant global stakeholders.
Lead the annual budgeting and regular reforecasting processes, take corrective action when results deviate from plan, and ensure financial decisions support both growth and profitability.
Maintain a disciplined and transparent pipeline, with reliable forecasting, clear ownership of opportunities, realistic probabilities, and consistent follow-up through to conversion.
3. Project Delivery and Quality
Own the quality, timeliness, scope, and profitability of all locally delivered projects, ensuring that commitments made to clients are realistic and consistently met.
Oversee delivery governance, including project reviews, resource planning, quality controls, margin monitoring, risk identification, and clear escalation paths.
Review the performance of key or at-risk projects, challenge delivery plans when required, and intervene directly to resolve issues affecting quality, deadlines, client satisfaction, or profitability.
Act as the senior local escalation point for clients and ensure that concerns are addressed quickly, transparently, and with clear ownership.
Guide the team in designing impactful client solutions by leveraging CXG’s full range of practices, methodologies, data, and expertise.
Ensure that Customer Experience Evaluation and other measurement solutions provide a strong foundation for client relationships while systematically identifying opportunities to broaden and deepen those relationships.
Ensure that proposals and client conversations clearly articulate CXG’s differentiation: deep luxury and premium expertise, a global delivery model, proprietary experience data and benchmarks, an integrated view of customer and employee experience, and in-house teams in each market.
Promote CXG’s thought leadership, reputation, and visibility in the South Korean market.
Deliver impactful client presentations and ensure the team communicates with clear content, a confident and professional presence, and an engaging tone of voice.
4. Operational Governance and Office Management
Coordinate closely with regional and global Operations teams to ensure operational excellence, appropriate capacity, and effective development and engagement of the local evaluator community.
Oversee the overall management of the South Korea office and key administrative processes, including receivables, supplier and vendor coordination, office maintenance, and the timely payment of local bills and services.
Lead local workforce planning and support recruitment, onboarding, performance management, and succession needs to build the capabilities required by the business.
Requirements
What will you bring along:
Master’s degree or equivalent experience in Business Administration, Management, Marketing, or a related field.
Minimum 12 years of experience in consulting, customer experience, market research, retail, marketing, or sales, including significant responsibility for a local market, business unit, or client-facing operation.
Fluency in Korean and English, with the ability to influence senior stakeholders and lead complex client conversations in both languages.
Demonstrated accountability for a P&L, including revenue growth, margin management, budgeting, forecasting, cost control, and corrective action.
A strong track record of personally originating, developing, and winning new B2B business in South Korea, supported by a relevant network of senior local decision-makers.
Proven experience leading multidisciplinary teams and maintaining high standards of client service, project delivery, quality, and operational execution.
Deep understanding of the premium and luxury market and the business dynamics shaping client priorities.
Strong knowledge of the South Korean market, business culture, and local client expectations.
An established network within the luxury, premium retail, automotive, hospitality, consulting, or other relevant B2B sectors in South Korea.
Proven success in performance management, strategic planning, and hands-on execution.
Strong financial, commercial, operational, and strategic acumen.
A hands-on, resilient, and entrepreneurial leadership style, with the ability and willingness to move between strategy, sales, client management, project oversight, and operational problem-solving.
Effective and polished presentation skills, with a persuasive, diplomatic, and engaging communication style.
A strong consulting mindset, sound judgement, and the ability to make decisions and remain accountable for their commercial, operational, and people impact.
Why join us?
This is a strong opportunity for a driven and business-savvy leader to take full ownership of a country operation while remaining close to clients, teams, projects, and the market.
At CXG, you will be part of a global, multicultural, and mission-driven team. You’ll take on meaningful projects, develop impactful solutions, and work alongside passionate professionals who believe in shaping better customer and employee experiences.
We would love to hear from you if you are looking for a role with autonomy, accountability, influence, and the opportunity to build sustainable growth in South Korea.
Location: Warsaw, Poland
On behalf of
WaterTech Client #1
, SD Solutions is looking for a talented
Senior 3D Plant Designer / Plant 3D Lead.
Experienced 3D Plant Designer to lead and support engineering design and 3D modelling activities for water and wastewater treatment plants, desalination facilities and industrial process installations.
The role combines hands-on engineering design using
AutoCAD Plant 3D
with professional leadership, development of engineering standards, creation of 3D libraries and training of engineering team members.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
3D Modeling & Detailed Engineering
Develop detailed 3D models of treatment plants, including Integration of mechanical equipment, tanks, vessels, pumps, filters, piping systems, valves, fittings and instrumentation.
Translate P&IDs and engineering requirements into detailed piping, motors, instrumentation and valves layouts, and coordinated 3D models.
Design piping routes, equipment arrangements, maintenance access, drainage and installation interfaces.
Design piping supports, including support arrangements, details and load considerations, in coordination with structural engineers.
Coordinate the 3D model with civil, structural, mechanical, electrical and instrumentation disciplines.
Perform model reviews and clash detection.
Engineering Drawings & Documentation
Prepare General Arrangement (GA) drawings, layouts, plans and sections.
Generate piping isometric drawings and construction details.
Prepare detailed drawings of tanks, vessels, columns and skids, including openings and connections.
Prepare piping support drawings and details.
Generate and validate Bills of Materials (BOM)
Ensure consistency between 3D models, P&IDs, specifications and engineering drawings.
Engineering Standards & Infrastructure
Establish, develop and maintain standardized 3D design procedures, engineering guidelines and drafting standards.
Build and maintain a comprehensive 3D component library, including equipment, piping components, valves, fittings, instrumentation and piping supports.
Develop and maintain AutoCAD Plant 3D catalogs, piping specifications (Pipe Specs), templates and component databases.
Establish standardized project templates, drawing formats, naming conventions and model structures.
Develop and maintain the digital design infrastructure, tools and workflows required for efficient and consistent engineering activities.
Lead the implementation of standardized 3D design methodologies and best practices across engineering projects.
Training & Professional Development
Lead technical training and knowledge transfer for engineers and designers in AutoCAD Plant 3D and 3D design methodologies.
Develop training materials, technical guidelines and internal working procedures.
Provide ongoing technical support, guidance and mentoring to engineering team members.
Requirements:
Education
Bachelor's degree (B.Sc. or equivalent) in Mechanical Engineering – advantage.
A degree in Environmental /Chemical /Water and wastewater Engineering or a related engineering discipline will also be considered.
Alternatively, a Mechanical Engineering diploma or equivalent technical qualification, combined with at least 7–10 years of proven experience in 3D plant design and piping engineering.
Previous experience with other 3D design and plant modelling software is a significant advantage, particularly for candidates who have worked as design engineers or piping designers with independent engineering responsibilities, rather than solely as CAD drafters.
Preference will be given to candidates with a strong practical engineering background in piping design, industrial process plants, and water and wastewater treatment facilities.
Professional Experience
Minimum 5 years of experience in 3D plant design and piping design.
Proven experience in water and wastewater treatment plants, desalination facilities.
Advanced proficiency in AutoCAD Plant 3D and AutoCAD.
Excellent written and spoken English is mandatory
, including the ability to conduct technical meetings, prepare engineering documentation and train engineers in English.
Strong engineering mindset, problem-solving abilities, attention to detail and ability to work independently with international multidisciplinary teams.
About the company:
A water solutions company offering end-to-end desalination, water treatment, and wastewater treatment services — from design and engineering through construction, operations, and maintenance, including full BOT (Build-Operate-Transfer) projects. The company has delivered projects at varying scales globally, from mega-scale installations to prefabricated units, with a focus on sustainability, energy efficiency, and ESG-aligned outcomes.
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Location: Remote - United States
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
Token Factory is hiring a Product Manager for new model launches. We bring the newest state-of-the-art models to production, often on day-0 as a launch partner to frontier and emerging AI labs. Reporting into the product organization, you’ll own end-to-end delivery and work with engineering, billing, legal, marketing and our partners to ensure timely and quality model launches on the platform.
You’re welcome to work remotely from the United States
Your responsibilities will include:
Own end-to-end execution of new model launches on Token Factory, from intake and kickoff to public release and post-launch activities. Ensuring every model launches on time and with quality.
Coordinate across engineering, billing, legal and marketing to ensure all deliverables that each launch depends on are ready, such as: model metadata, serving configuration, pricing, licensing and
GTM
communications.
Responsible for the quality of every model release through hands-on QA validation of inference, configuration and metadata and third-party integrations. You drive remediation of any gaps or defects identified to ensure model launch quality.
Act as the operational point of contact for model partners during a launch, aligning scope, timing, access to model assets and post-launch follow-up so that day-0 launches land cleanly.
Keep stakeholders informed with regular status updates, and report on post-launch traction and economic performance.
Maintain and improve model launch operating procedures: runbooks, intake criteria, templates and onboarding materials and acceptance gates. Run retrospectives to gather insights and opportunities that feed back into that process-improvement loop.
Coordinate issues, escalations and questions for upcoming and recently launched models, including support escalations, known issues and duty coordination for model problems.
We expect you to have:
5+ years in a product, engineering or similar role shipping software, AI or other developer-facing products/services.
Ability to navigate technical and procedural friction across time zones and team boundaries, to support, communicate or escalate as needed.
Effective communication skills: provide concise status updates, work with internal stakeholders and external partners, run weekly meetings and write clear documentation.
Understanding of how models are served and consumed: architectures, serving configuration, quantization, GPU hardware and the OpenAI API schema standard.
Adept with AI agents and skills. You’ll set up workflows with existing tools to retrieve data, run checks and keep internal operations moving. You understand how to use AI safely and effectively, verify its output, and recognize when a non-AI approach is the right decision.
Technical fluency to work with APIs, read configuration and template files, familiarity with Git and CI/CD pipelines and modern software delivery practices.
It would be an added bonus if you have:
Software development experience.
Experience with LLM inference serving: engines, quantization, benchmarking.
Understanding of Kubernetes, Helm charts and autoscaling.
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Base Compensation Range
$147,200
—
$183,900 USD
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Задачи:
— Проектирование части сервисов в backend-архитектуре облачной платформы;
— Установление стандартов разработки;
— Личное участие в разработке ключевых компонентов;
— Работа на стыке архитектуры, разработки и продуктовых требований;
— Оформление архитектурных артефактов прикладного дизайна компонентов;
— Разработка и развитие GraphQL / REST API (high-load, multi-tenant);
— Проектирование интеграций (auth, billing, внешние системы);
— Обеспечение отказоустойчивости и масштабируемости;
— Участие в разработке ключевых компонентов на Node.js / TypeScript / JavaScript / опционально Go;
— Формирование стандартов разработки и применение лучших практик в команде;
— Контроль выполнения требований технического дизайна в реализации кода компонентов;
— Проведение code review (JS/TS, возможно Go);
— Взаимодействие с командами Frontend, DevOps, аналитиками, Go-разработчиками и архитекторами решений;
— Участие в декомпозиции задач и их техническом формировании.
Требования:
— Опыт работы на аналогичной должности от 3-х лет;
— Опыт коммерческой backend разработки с основным стеком Node.js / TypeScript от 3-х лет;
— Обязательный опыт frontend разработки React/JS/TS;
— Отличное знание Node.js (Express / Fastify), TypeScript / JavaScript, GraphQL (design, schema, federation), Go;
— Опыт работы с брокерами сообщений (NATS, RabbitMQ, Kafka);
— Понимание и опыт реализации отказоустойчивости (retry, circuit breaker, idempotency), горизонтального масштабирования, безопасного кода.
Будет плюсом:
— Опыт разработки кросс-платформенных адаптивных интерфейсов приложений (electron, адаптив);
— Опыт работы с Keycloak (OIDC, RBAC, multi-tenant auth);
— Опыт проектирования control-plane систем;
— Опыт fullstack разработки (frontend + backend);
— Понимание основ CI/CD, контейнеризации, опыт с Docker, Linux.
Условия:
— Стабильный «белый» доход и полноценный социальный пакет;
— Гибкое начало дня и гибридный формат работы (обсуждается индивидуально);
— Корпоративный университет для внутреннего и внешнего профильного обучения;
— Перспективы карьерного роста – горизонтального и вертикального;
— Программа ДМС с обслуживанием в лучших клиниках города;
— Корпоративные спортивные команды и скидки на фитнес-абонементы;
— Программа корпоративных привилегий и скидок Primezone;
— Корпоративная мобильная связь.
Работа в компании РТК-ЦОД, которая является крупным ИТ сервис-провайдером с крупнейшей в России сетью дата-центров, предоставляющей виртуальную инфраструктуру банкам, ритейлу, промышленным предприятиям и госсектору. Компания реализует масштабные федеральные проекты и разрабатывает облачные решения и ИТ-сервисы.
Responsibilities:
— Architect, launch, and optimize high-converting Meta Ads and Google Search campaigns.
— Manage budget pacing, audience segmentation, bid strategies, search queries, and negative keyword lists.
— Maintain meticulous account hygiene, access controls, billing protocols, naming conventions, and policy compliance.
— Translate high-level project personas, narrative angles, and visual hooks into rigorous creative testing frameworks.
— Set minimum spend thresholds, monitor fatigue indicators, and deliver structured briefs to internal design and video teams for iterations and new creative concepts.
— Set up, audit, and troubleshoot tracking architecture via GA4, Google Tag Manager, Meta Pixel, and Conversions API.
— Integrate CRM data pipelines to enable closed-loop offline conversion tracking.
— Build and manage Looker Studio dashboards demonstrating true acquisition ROI, appointment volume, and sales conversion rates.
— Deliver structured weekly written updates detailing performance drivers, strategic shifts, and upcoming optimizations.
— Audit full user journeys from click to qualification, proposing ongoing landing page enhancements.
— Execute technical SEO and Answer Engine Optimization initiatives including site speed fixes and email nurture workflows.
— Leverage AI tools across daily operations, data analysis, reporting synthesis, and rapid creative ideation.
— Develop and document standard operating procedures leveraging AI to increase throughput without compromising quality or strategic rigor.
Requirements:
— Minimum of 5 years of direct, hands-on performance marketing experience managing multi-client portfolios within an agency.
— Deep, current technical proficiency in Meta Ads Manager and Google Ads (Search).
— Proven track record driving high-intent B2C or high-consideration lead generation measured by sales outcomes.
— Hands-on experience configuring GA4, GTM, Meta CAPI, offline conversion feeds, and custom Looker Studio dashboards.
— Solid understanding of multi-touch attribution, channel mix modeling constraints, and cross-platform reporting discrepancies.
— Active daily integration of AI workflows into campaign development, copy iteration, or analytical operations.
— Exceptional written and verbal communication skills, able to produce executive-ready client summaries and precise creative briefs.
— Full availability to work aligned with Sydney, Australia (AEST/AEDT) business hours.
Preferred:
— Practical expertise in landing page design principles, conversion rate optimization (CRO), and site speed auditing.
— Exposure to technical SEO execution and AI search optimization (AEO/GEO).
— Prior exposure to Australian real estate marketing, specifically residential off-the-plan projects.
— Hands-on automation experience configuring email qualification funnels in platforms such as Zoho or Brevo.
Benefits:
— Full operational ownership of paid advertising across multiple client accounts.
— Opportunity to work alongside senior strategy, video, and design directors.
— Remote work aligned with Sydney business hours.
Note: Employment is full-time as an independent contractor, working Sydney, AU business hours and holidays.
Location: Nicaragua; Honduras; Ecuador; El Salvador; Guatemala; Philippines
We are seeking a detail-oriented, proactive Medical Biller & Credentialing Specialist to support our client's U.S. healthcare practice on a part-time basis. The ideal candidate has prior hands-on experience in U.S. medical billing and provider credentialing, and excels at tracking outstanding claims, managing payer follow-ups, and assisting families with billing inquiries accurately and independently.
Key Responsibilities
Claims Management & Follow-Up:
Monitor outstanding insurance claims, check claim statuses using
Waystar
and
Availity
, and proactively follow up on unpaid or delayed claims to ensure timely reimbursement.
Provider Credentialing:
Assist with provider credentialing applications, payer enrollments, re-credentialing updates, and related administrative documentation.
Patient & Family Billing Support:
Manage patient statements and communicate clearly and empathetically with private-insurance patients and families regarding copays, balances, and payment questions.
Revenue Cycle Coordination:
Work alongside the practice's existing billing team to keep billing records, claim notes, and payer statuses organized and up to date.
Requirements
U.S. Medical Billing Experience:
Proven prior experience handling medical billing for a U.S.-based healthcare practice.
Platform Proficiency:
Hands-on experience working inside
Waystar
(claims/revenue cycle platform) and
Availity
(insurance and payer portal) to check claim statuses and resolve outstanding claims.
Credentialing Background:
Working knowledge of provider credentialing and payer enrollment processes.
Communication & Autonomy:
Strong written and verbal English communication skills, high attention to detail, and the ability to work independently with consistent follow-through.
Schedule Alignment:
Availability to work 20 hours per week during Central Time (CT) business hours.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. This is a part-time opportunity; the schedule is Monday through Friday, 8am-5pm, CST.
УдалённоNicaragua; Honduras; Ecuador; El Salvador; Guatemala; Philippines
УдалённоRemote (EU or US time zones) | Full-time | Reports to the CEO; Work daily with about 15 frontend and full-stack engineers and the PM, in a remote and mostly asynchronous workflow across EU and US time zones; Comfortable working remotely and asynchronously across EU and US time zones
ОфисDublin, Ireland; Work daily with about 15 frontend and full-stack engineers and the PM, in a remote and mostly asynchronous workflow across EU and US time zones; Comfortable working remotely and asynchronously across EU and US time zones
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США; For candidates outside of these areas, you may be eligible for our relocation assistance program
ОфисEspoo
headSeoul, South Korea
УдалённоleadWarsaw, Poland
УдалённоRemote - United States; Ability to navigate technical and procedural friction across time zones and team boundaries, to support, communicate or escalate as needed