Вакансии

Анализ предметной области — погружение в производственные процессы производственных предприятий; Сбор и формализация требований — интервью с ролевыми группами.

Location: Germany About Our Client Our client is a global IT consulting and digital engineering company specializing in software development, cloud transformation, data and AI, and digital experience solutions. With an international presence and extensive engineering capabilities, the company supports enterprise clients across multiple industries in designing, developing, and implementing technology-driven business solutions. Our client is expanding its Retail & Consumer Packaged Goods (CPG) practice in the DACH region and is looking for a consultant with deep e-commerce knowledge, technical understanding, and client-facing advisory experience. The Role As a Senior Consultant – Digital Commerce, you will help grow our client's Retail & CPG business by translating business challenges into technology solutions and consulting engagements. This is a hands-on functional consulting role with a strong technical and pre-sales component . You will work closely with senior client stakeholders, sales teams, and technical specialists to shape digital commerce solutions, lead discovery workshops, and support new business opportunities. The ideal candidate understands how different e-commerce platforms and customer-facing technologies work together, can advise clients on the right solutions, and is comfortable collaborating with commercial teams. Key Responsibilities Advise Retail & CPG clients on e-commerce, digital customer experience, personalization, customer data and technology transformation. Translate business requirements into solution concepts, capability roadmaps and target architectures. Lead discovery sessions and solution design workshops with business and IT stakeholders. Advise on the integration of commerce platforms, CDPs, marketing technologies, PIM, OMS and other digital commerce systems. Collaborate with sales and pre-sales teams to identify client opportunities, develop proposals and shape consulting engagements. Stay informed about DACH retail trends, marketplace dynamics, emerging technologies and changing customer expectations. Develop reusable consulting assets, including reference architectures, solution frameworks, demonstrations and go-to-market offerings. Build relationships with senior decision-makers, including CDOs, CMOs, CIOs, and Heads of E-commerce. Collaborate with regional and global technology teams to support the growth of the Retail & CPG practice. Represent the company at client meetings, industry conferences, and relevant networking events. Key Areas of Expertise We are particularly interested in candidates who understand the broader digital commerce ecosystem and how its different technologies connect. Relevant areas include: E-commerce platforms: commercetools, Salesforce Commerce Cloud, SAP Commerce, Adobe Commerce, Shopify Plus, headless and composable commerce. Customer data and CDPs: Salesforce Data Cloud, Adobe Real-Time CDP, Segment, mParticle, Tealium, Bloomreach, first-party data and consent management. Marketing technology and personalization: Braze, Salesforce Marketing Cloud, Klaviyo, Emarsys, Dynamic Yield, Algolia, Optimizely and customer journey optimization. Commerce architecture and integrations: OMS, PIM, DAM, APIs, system integrations, distributed order management and omnichannel fulfillment. Marketplaces and retail media: Amazon, Zalando, Otto, Kaufland, retail media networks, marketplace integrations and D2C business models. Emerging commerce technologies: AI-assisted shopping, conversational commerce, GenAI applications, loyalty solutions and digital customer engagement. Expertise across every platform is not required. What matters most is understanding how these technologies work together and recommending solutions that match clients' business needs. Your Profile At least 5 years of relevant experience in e-commerce or digital commerce , ideally within Retail & CPG. Background in IT consulting, digital transformation, systems integration, technology services, or digital commerce consulting. Technical-functional understanding of e-commerce platforms, system integrations, data flows, and digital customer-facing solutions. Experience working directly with clients, gathering requirements, leading workshops, and developing solution recommendations. Familiarity with pre-sales processes and the ability to collaborate effectively with sales teams. Understanding of the DACH retail and CPG market, including major retailers, marketplace dynamics, digital commerce trends, and GDPR requirements. Ability to communicate complex technology concepts to both business and technical stakeholders. Professional fluency in German and English. Willingness to travel approximately 30–40% across the region. Nice to Have Previous experience within an IT service provider or digital engineering consultancy. Experience in technical pre-sales, proposal development, RFPs, or solution shaping. Existing relationships within the DACH Retail & CPG ecosystem. Experience developing consulting offerings, reference architectures, or reusable technology accelerators. Exposure to cloud platforms, data analytics, AI, and custom application development. Knowledge of retail media, marketplace integrations, pricing and promotion technologies, or loyalty solutions. What Our Client Offers A role combining technology consulting, digital commerce strategy and business development. The opportunity to contribute directly to expanding a Retail & CPG consulting practice in DACH. Collaboration with international engineering, architecture, and technology teams. Exposure to enterprise retail and CPG clients and complex digital transformation projects. Opportunities to shape new consulting offerings and contribute to business growth.

Location: sousse, Tunisia Workplace: on-site Do you have a little Sherlock Holmes in you? Are you curious by nature, detail-oriented and always looking for answers? Do you enjoy connecting the dots, investigating situations and uncovering what really happened? If solving mysteries, finding the missing pieces and getting to the bottom of things sounds like you, we might have the perfect opportunity! What will your role involve? Investigating commercial disputes related to goods and identifying the causes of discrepancies. Collecting and analyzing evidence, including documents, photos and relevant conversations. Preparing and documenting case files to support claims and financial recovery. Contacting suppliers and other involved parties to clarify situations and establish responsibility. Working with local lawyers to submit legal files and recover financial losses. Following cases from the initial investigation through to their resolution. Identifying solutions and proposing improvements to reduce financial risks and recurring errors. What are we looking for? Relevant experience in commercial disputes, litigation, claims management or a similar field. Strong analytical and investigative skills. Good attention to detail and accuracy when working with numbers and documents. Accounting knowledge is an advantage; Ms. Office (Excel) is mandatory; SAP knowledge and the ability to understand accounting documents are considered a plus. A proactive approach and the ability to identify problems and propose solutions. French at B1 level and good English communication skills. Willingness to collaborate with international teams and travel when required. What makes you a good fit? You are curious, thorough and persistent. You enjoy looking beyond the obvious, connecting information and finding out what really happened. You take ownership of your cases and follow them through until a solution is found. Interested? Join our international Litigation team. *The role is based in Iasi TRIAD, Sousse or Chisinau Support Site.* -

Location: Chisinau, Moldova, Republic of Workplace: on-site Do you have a little Sherlock Holmes in you? Are you curious by nature, detail-oriented and always looking for answers? Do you enjoy connecting the dots, investigating situations and uncovering what really happened? If solving mysteries, finding the missing pieces and getting to the bottom of things sounds like you, we might have the perfect opportunity! What will your role involve? Investigating commercial disputes related to goods and identifying the causes of discrepancies. Collecting and analyzing evidence, including documents, photos and relevant conversations. Preparing and documenting case files to support claims and financial recovery. Contacting suppliers and other involved parties to clarify situations and establish responsibility. Working with local lawyers to submit legal files and recover financial losses. Following cases from the initial investigation through to their resolution. Identifying solutions and proposing improvements to reduce financial risks and recurring errors. What are we looking for? Relevant experience in commercial disputes, litigation, claims management or a similar field. Strong analytical and investigative skills. Good attention to detail and accuracy when working with numbers and documents. Accounting knowledge is an advantage; Ms. Office (Excel) is mandatory; SAP knowledge and the ability to understand accounting documents are considered a plus. A proactive approach and the ability to identify problems and propose solutions. French at B1 level and good English communication skills. Willingness to collaborate with international teams and travel when required. What makes you a good fit? You are curious, thorough and persistent. You enjoy looking beyond the obvious, connecting information and finding out what really happened. You take ownership of your cases and follow them through until a solution is found. Interested? Join our international Litigation team. *The role is based in Iasi TRIAD, Sousse or Chisinau Support Site.* -

Location: Cardiff, London or Remote (UK) 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Senior Financial Control Analyst 📍London/Cardiff | 💰£56,000 - £75,000 + Incentive Awards tied to your performance + Benefits ⭐ Our Financial Control Team: Monzo is growing fast - new products, new markets and new locations. As we expand we need to make sure we can support our businesses and control our processes, so we are growing our team to meet these exciting new challenges! Our team sits within Monzo’s Finance collective and our job is getting the numbers right. We’re currently a team of seven qualified accountants, split between our Cardiff and London offices, and we ensure the ledger’s correct at every month-end. We work closely with all areas of Finance and the product teams to make that happen. 🔑 You’ll play a key role by… We're looking for a proactive, enthusiastic and commercially-minded accountant to work on our financial accounting, and help us build a world-class finance function. This role would be well suited to a qualified accountant with 2+ years of post-qualification experience. We have some really exciting challenges under way like making sure we maximise our new SAP S4/HANA general ledger, expanding into the European Union, pushing forward with our automation plans, continuing to grow our customer base, growing our lending business and adding to our marketplace. You’ll work on scaling Monzo in a controlled way, while helping us optimise our financial control processes with the help of technology. You’ll report to our Financial Control Manager. Your day-to-day: Manage a tight process with the rest of our internal Finance team to ensure a swift month-end close process and group consolidation. Understand the business and our products to write insightful management commentary. Understand our accounting systems and make sure we are taking advantage of all features we can to minimise manual elements of reporting. Embrace the opportunity to improve and transform processes, driving incremental improvements through to adoption of AI. Learn SQL skills to run reports and propose solutions that make our processes efficient and scalable. Support our year end process working with external auditors and our Financial Reporting squad. Help review new products, assessing the accounting and implementing them in our banking platform and accounting system. Work with the business to assess the impact of changes in accounting standards and make proposals on accounting policy matters for new products launched. Help maintain the integrity of our chart of accounts and financial static data. Resolve miscellaneous inquiries and support the overall finance team wherever needed - from forecasting and valuations, to bank transfers, transfer pricing and tax policy research! 🤩 We’d love to hear from you if… You’re a qualified accountant with a few years’ post-qualification experience, ideally in financial reporting/controlling teams and working in a retail banking environment You have a strong understanding of technical accounting standards You have a great eye for detail You’re fascinated by the banking and regulatory landscape, and have a good understanding of key financial controls You’re a self-starter and enjoy tackling what needs doing, whether it’s making a bank transfer or pulling together reports for investors You’re comfortable translating complex information into simple words for people with diverse backgrounds You’re interested in using data (SQL skills would be a bonus) You embrace change and are motivated to improve and innovate process You thrive in a dynamic and constantly evolving environment What we’re doing at Monzo excites you! 🙌 What’s in it for you 💰£56,000 - £75,000 ➕ Incentive Awards tied to your performance. 📍This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits . 🌈 The application journey has 4 key steps Recruiter Screening Conversation Initial HM Interview Role Specific Interview Behavioural Interview This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. #LI-TP1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Location: Iasi, Romania Workplace: on-site Do you have a little Sherlock Holmes in you? Are you curious by nature, detail-oriented and always looking for answers? Do you enjoy connecting the dots, investigating situations and uncovering what really happened? If solving mysteries, finding the missing pieces and getting to the bottom of things sounds like you, we might have the perfect opportunity! What will your role involve? Investigating commercial disputes related to goods and identifying the causes of discrepancies. Collecting and analyzing evidence, including documents, photos and relevant conversations. Preparing and documenting case files to support claims and financial recovery. Contacting suppliers and other involved parties to clarify situations and establish responsibility. Working with local lawyers to submit legal files and recover financial losses. Following cases from the initial investigation through to their resolution. Identifying solutions and proposing improvements to reduce financial risks and recurring errors. What are we looking for? Relevant experience in commercial disputes, litigation, claims management or a similar field. Strong analytical and investigative skills. Good attention to detail and accuracy when working with numbers and documents. Accounting knowledge is an advantage; Ms. Office (Excel) is mandatory; SAP knowledge and the ability to understand accounting documents are considered a plus. A proactive approach and the ability to identify problems and propose solutions. French at B1 level and good English communication skills. Willingness to collaborate with international teams and travel when required. What makes you a good fit? You are curious, thorough and persistent. You enjoy looking beyond the obvious, connecting information and finding out what really happened. You take ownership of your cases and follow them through until a solution is found. Interested? Join our international Litigation team. *The role is based in Iasi TRIAD, Sousse or Chisinau Support Site.* -

Location: Guangdong Workplace: onsite Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax's product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation.  The company employs 5, 000 specialists.    We develop local teams because we understand that local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa, and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.    The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe.   Ajax Systems' production includes four factories, two of which are located in Ukraine, one in Turkey, and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.   The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission. The role You own operational procurement for a defined commodity/category of components end-to-end — from purchase order to component delivered to our factory, on time, in the right quantity and at the agreed quality. Because we run our own production across several manufacturing locations, you are the day-to-day single point of contact with your suppliers and the link between them and our Planning, Quality, Logistics and Finance teams. We move fast, and our scope keeps growing and changing. We expect a strong getting-things-done attitude and hands-on. Own your issues end-to-end, stay close to the detail, and close them. Key responsibilities: Responsible for the annual, quarterly, and monthly procurement plans of the company headquarters and all subsidiaries; Responsible for order management and delivery management of production-related materials, strictly controlling inventory levels, and ensuring production needs are met with guaranteed quality and quantity; Through in-depth understanding of material demand, production processes, quality control, and suppliers' key customers, capacity allocation, key equipment, etc., conduct supply-demand analysis, identify potential supply risks, resolve bottleneck issues, and formulate supply guarantee strategies; Participate in communication with departments related to port customs clearance/declaration and the associated taxes and fees, communicate with customs clearance agencies, coordinate logistics, and ensure containers arrive on time; Through coordination, communication, and negotiation, quickly respond to and resolve material delivery and quality exceptions that arise during the production and delivery process; Effectively manage and conduct performance evaluations of existing suppliers. Other work assigned by leadership. What we expect: Full-time bachelor's degree or above, majors such as supply chain/finance/planning etc. preferred, overseas work experience preferred; 2 years of procurement work experience; those with experience in overseas procurement/supply chain/international trade etc. preferred; Good cost awareness, honest and trustworthy, rigorous and meticulous, strong sense of responsibility, good at communication and coordination, strong planning and logical thinking, sensitive to data, good at analysis and problem-solving, certain emergency handling ability, able to withstand certain work pressure, strong learning ability; Those with experience in procurement or PMC planning in medium-to-large manufacturing enterprises preferred; Proficient in ERP and SAP systems; English as a working language (mandatory requirement, please do not submit your resume if you do not meet this condition).

Location: Guangdong Workplace: onsite Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax's product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation.  The company employs 5, 000 specialists.    We develop local teams because we understand that local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa, and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.    The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe.   Ajax Systems' production includes four factories, two of which are located in Ukraine, one in Turkey, and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.   The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission. The role You own operational procurement for a defined commodity/category of components end-to-end — from purchase order to component delivered to our factory, on time, in the right quantity and at the agreed quality. Because we run our own production across several manufacturing locations, you are the day-to-day single point of contact with your suppliers and the link between them and our Planning, Quality, Logistics and Finance teams. We move fast, and our scope keeps growing and changing. We expect a strong getting-things-done attitude and hands-on. Own your issues end-to-end, stay close to the detail, and close them. Key responsibilities: Responsible for the annual, quarterly, and monthly procurement plans of the company headquarters and all subsidiaries; Responsible for order management and delivery management of production-related materials, strictly controlling inventory levels, and ensuring production needs are met with guaranteed quality and quantity; Through in-depth understanding of material demand, production processes, quality control, and suppliers' key customers, capacity allocation, key equipment, etc., conduct supply-demand analysis, identify potential supply risks, resolve bottleneck issues, and formulate supply guarantee strategies; Participate in communication with departments related to port customs clearance/declaration and the associated taxes and fees, communicate with customs clearance agencies, coordinate logistics, and ensure containers arrive on time; Through coordination, communication, and negotiation, quickly respond to and resolve material delivery and quality exceptions that arise during the production and delivery process; Effectively manage and conduct performance evaluations of existing suppliers. Other work assigned by leadership. What we expect: Full-time bachelor's degree or above, majors such as supply chain/finance/planning etc. preferred, overseas work experience preferred; 2 years of procurement work experience; those with experience in overseas procurement/supply chain/international trade etc. preferred; Good cost awareness, honest and trustworthy, rigorous and meticulous, strong sense of responsibility, good at communication and coordination, strong planning and logical thinking, sensitive to data, good at analysis and problem-solving, certain emergency handling ability, able to withstand certain work pressure, strong learning ability; Those with experience in procurement or PMC planning in medium-to-large manufacturing enterprises preferred; Proficient in ERP and SAP systems; English as a working language (mandatory requirement, please do not submit your resume if you do not meet this condition).

- Управление Руководителями и Директорами Централизованных производств. - Анализ и улучшение производительности Централизованных производств.

Работа с кадастровым учётом, земельно-правовыми отношениями и объектами электросетевого хозяйства.

• Сбор и формализация требований, согласование с заказчиком. • BPMN 2.0 / UML, AS-IS → TO-BE.

Собирать, анализировать и формализовывать требования от финансовых подразделений: бухгалтерии, казначейства, команд отчётности и платежей. Анализировать и оптимизировать процессы бухгалтерского и управленческого учёта, закрытия периодов, формирования отчётности и проведения платежей.

Location: Khafji, Saudi Arabia; Al Jubail, Saudi Arabia; Jeddah, Saudi Arabia; Riyadh, Saudi Arabia Eram Talent, a division of ERAM Group, is seeking a skilled IT Administrator / Coordinator to join our team in the Oil & Energy industry. As an independent Talent Acquisition Consultancy, Eram Talent is dedicated to providing outstanding recruitment solutions that satisfy the needs of our clients. With a global reach and network, we specialize in attracting high-potential professionals with sophisticated skills from various industries, including Oil & Gas, Petroleum, Infrastructure, Energy, Water, Transportation, Science & Technology, and Health Care. To provide comprehensive administrative, coordination, documentation, and reporting support to the Applications Support Division (ASD) and its management. The position is responsible for facilitating effective communication among technical and functional teams, coordinating divisional activities, monitoring outstanding actions, supporting IT projects, and preparing management reports to ensure smooth and efficient divisional operations. Requirements Educational Qualifications Bachelor's degree in IT, Business Administration or any related discipline. Experience Relevant experience in divisional administration, IT coordination, project support, management reporting, or similar responsibilities. Experience working within an IT division, particularly in an enterprise applications or SAP environment, will be an advantage. Experience in project planning, tracking, reporting, documentation, and stakeholder coordination. Technical and Computer Skills • Advanced proficiency in MS Office suite including MS Excel. • Good working knowledge of Microsoft Project for project scheduling, progress tracking, and reporting. • Proficiency in Microsoft Visio for preparing process flows, diagrams, and workflows. • Familiarity with SAP systems, SAP reporting, or enterprise business applications is desirable. • Ability to use digital tools for screen recording, training video preparation, and knowledge documentation. • Familiarity with Microsoft Teams, Outlook, SharePoint, and other collaboration tools. Required Competencies • Strong organizational, administrative, and multitasking capabilities. • Excellent written and verbal communication skills. • Ability to coordinate effectively with technical teams, management, business users, and external stakeholders. • Good understanding of project coordination, task monitoring, and follow-up mechanisms. • Ability to work independently, prioritize competing activities, and meet deadlines. • High attention to detail, accuracy, professionalism, and confidentiality. • Proactive approach to identifying pending actions, following up on commitments, and supporting divisional objectives.

Location: Riyadh, KSA Workplace: onsite As a Merchant Onboarding Executive, you will play a key role in onboarding SME merchants across dynamic markets. You will own the end-to-end merchant onboarding journey, ensuring merchants are successfully activated, technically integrated, and fully configured before going live. You will work closely with merchants and internal stakeholders — including Business Development, Risk, Legal, and Product teams — to resolve onboarding blockers, improve conversion rates, and deliver excellent merchant experience. Your focus will be on operational excellence, merchant success, and driving sustainable business growth Key Responsibilities Merchant Onboarding & Activation Own the full merchant onboarding lifecycle from application to activation. Activate merchants and oversee backend integration processes. Ensure merchants are properly configured with the correct access, settings, and dashboards prior to activation. Guide merchants through Tabby's onboarding process and provide support throughout their journey. Merchant Support & Case Management Resolve stalled, escalated, or time-sensitive onboarding cases. Handle daily drop-off applications by: Identifying merchants who stopped during the legal stage. Following up via phone and email. Assisting merchants in completing and submitting required documentation. Manage daily reset applications by: Working with the Risk team to identify document issues. Communicating required corrections to merchants. Following up until successful resubmission. Address merchant concerns, inactivity, and churn to improve onboarding conversion. Cross-functional Collaboration Coordinate with Risk, Legal, Business Development, Product, and other internal teams to remove onboarding blockers. Collaborate with Business Development to improve lead handoff and onboarding workflows. Support internal teams in accelerating merchant activation. Technical & Operational Support Investigate integration issues, including backend and technical errors. Work cross-functionally to implement effective solutions. Support merchants with e-commerce integrations where required. CRM & Performance Management Maintain accurate CRM records and ensure CRM hygiene. Track merchant progress throughout the onboarding funnel. Monitor and report against daily, weekly, and monthly KPIs. Ensure adherence to SLAs and NPS targets. Process Improvement Evaluate pre- and post-website onboarding activities. Monitor merchant transactions and ensure Tabby's online presence aligns with brand guidelines. Contribute to process improvements that increase: Onboarding efficiency Data integrity Reporting automation Cross-functional collaboration Pipeline conversion Skills, Knowledge and Expertise Requirements Good spoken and written English and Arabic Bachelor’s degree, or equivalent experience 1–2 years in a customer-facing role (onboarding, customer success, account management, sales or merchant support) Comfortable making a high volume of calls every day and following up without being chased Basic Excel / Google Sheets Preferred Experience with a CRM (Zoho, HubSpot, SAP or similar) Experience in fintech, payments, BNPL or e-commerce Familiar with Saudi business documents (CR, VAT certificate, IBAN letter, national address) Familiar with e-commerce platforms like Salla, Zid, or Shopify Experience working against KPIs and SLAs

В периметре роли вся компания: ресторанная сеть, два собственных производства, (SAP S/4HANA) и мобильное приложение. Важен опыт управления ИТ в розничном бизнесе и производстве, понимание процессов продаж и практический опыт развития мобильных приложений.

- построение и развитие системы управления затратами на персонал и штатной численностью. - формирование управленческой отчётности и проведение план-факт анализа с факторным разбором отклонений.

- Опыт работы в направлении 1С WMS (Логистика) не менее 3 лет.

- Оценка влияния изменений при автоматизации отчетности, своевременное вовлечение соответствующих экспертов в процесс согласования изменений; - Подготовка материалов и проведение презентаций по предложениям оптимизации отчетности для владельцев бизнес-процессов;