Location: Munich, Germany
Our Client
Our client provides SaaS solutions to optimize administrative and HR processes. They have more than 8000 clients and 1M users all around the world.
They design software solutions that provide simple answers to specific needs: time & activity management, HR management, employee engagement, expense reports. Their goal is to increase productivity while providing their clients with a simple, efficient and user-friendly experience.
Your role
They are looking for our first Sales Development Representative to join the German team and help make Our Client Company an emerging player in the German market.
Your mission will be to bring new leads with high potential and contribute to our aim of becoming a key player on the local market. You will spot opportunities, qualify leads, and be the first friendly voice representing Our Client.
To be successful in your mission, you will have to interact and work with various Business Units at Our Client Company (Sales, Marketing, Business Tech, etc.).
And, what will you do exactly?
- Be the first point of contact for potential clients: whether by email, phone, LinkedIn, or any other channel you choose.
- Understand the real needs behind every lead. We don’t pitch; we listen first.
- Work hand in hand with marketing to bring ideas to the table and improve our lead generation and qualification strategies.
- Schedule discovery calls and product demos for our Account Executives.
- Share insights with our product team so we stay close to what the market really needs.
- Rigorously use our CRM Salesforce and our marketing automation tool Outreach.
Don't worry—no one is born knowing all this. We'll teach you what you need to know, step by step.
Profile required
❏ You have a Bachelor's degree.
❏ You have initial experience in sales, customer-facing roles, or fast-paced environments.
❏ You're tech-savvy and eager to learn new tools.
❏ You have native-level German and comfortable communicating in English.
❏ You're curious about the world of tech, SaaS, and HR—and eager to grow in this space.
❏ Most importantly, you're excited to kick-start your career and make a real impact.
The recruitment process (in German and in English)
Step 1: Screening interview with HR (30')
Step 2: Interview with the Country Manager (60')
Step 3: Case study + quick chat with team members
Step 4: Final Talk (45'): meet more of the team and see what our client is all about
Location: Moldova; Georgia; Armenia
Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, is looking for an Incident Editorial Specialist to join our dynamic team.
No prior experience required
— we provide full training. It’s a great way to
start your career in IT
and gain experience on international projects.
What You’ll Do
Monitor and curate real-time traffic incidents within assigned geographic zones using special custom-built platform
Collect and validate data from various sources
Update, track, and clear incidents in the system based on incoming data
Process alerts and ensure accuracy in all updates
Communicate effectively with shift supervisors to maintain consistent, high-quality service
Requirements
Strong Intermediate English or higher
Comfortable working in a real-time, data-driven environment
Familiarity with mapping tools or transportation/traffic data is a bonus
Benefits
Paid vacation
and official holidays in line with company policy
Location: Munich
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Munich
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
- Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
EXAMPLE PROJECTS
These are some examples of projects that engineers on our team have worked on recently:
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn
- Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations
- Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services!
- Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
- Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers
WHAT YOU'LL BRING
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences
EVEN BETTER...
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Germany
About the Client
Our client is a global medical technology company founded in 2011 and headquartered in Hangzhou, China. It is a pioneer in diabetes management and care, focused on developing and delivering innovative, user-friendly medical devices and solutions that help people living with diabetes lead healthier and more independent lives.
Their comprehensive portfolio includes advanced products such as patch insulin pump systems, continuous glucose monitoring (CGM) systems, blood glucose monitoring tools, and point-of-care diagnostic devices. These solutions support both patients and healthcare providers in managing blood glucose levels more effectively and making better therapeutic decisions.
The company operates internationally, serving markets across Europe, Asia-Pacific, the Middle East, Africa, Latin America, and China, with a commitment to innovation, quality, and improving daily life for people affected by diabetes.
Key responsibilities
Achieve Sales Targets
Expand overseas business, develop foreign distributor clients, and meet sales goals.
Formulate Planning Schemes
Develop foreign market development strategies and plans, cultivate clients, and assist distributor clients in establishing and expanding sound sales channels.
Collect Market Information
Participate in foreign trade fairs, understand local market competition, gather competitor information, and feed back to the marketing department.
Customer Training
Visit clients and provide necessary product training for them.
Other Duties
Abide by the company’s rules and regulations, accept adjustments to the position and work content made by the company (including but not limited to company leaders at all levels) based on actual task needs, and complete other work assigned by leaders.
Requirements
Bachelor’s degree or above.
Fluent in spoken English; proficiency in French or German is preferred.
Medical background is preferred; familiar with foreign trade processes and responsible for the European market.
Location: Poland
About the Client
Our client is a global medical technology company founded in 2011 and headquartered in Hangzhou, China. It is a pioneer in diabetes management and care, focused on developing and delivering innovative, user-friendly medical devices and solutions that help people living with diabetes lead healthier and more independent lives.
Their comprehensive portfolio includes advanced products such as patch insulin pump systems, continuous glucose monitoring (CGM) systems, blood glucose monitoring tools, and point-of-care diagnostic devices. These solutions support both patients and healthcare providers in managing blood glucose levels more effectively and making better therapeutic decisions.
The company operates internationally, serving markets across Europe, Asia-Pacific, the Middle East, Africa, Latin America, and China, with a commitment to innovation, quality, and improving daily life for people affected by diabetes.
Key responsibilities
Primary Aftermarket Support & Liaison:
Act as the primary expert for resolving complex data and technical inquiries from the EU Customer Service team and users of CGM, BGM, and Insulin Pump devices.
Investigate and troubleshoot issues related to device data synchronization, data accuracy, and software connectivity.
Collaborate closely with Technical Support and Product Management to diagnose post-market issues and drive towards effective solutions.
Data Subject Request Management & Compliance:
Manage and execute all data subject requests (DSARs) such as access, deletion, and portability requests in full compliance with GDPR timelines and requirements.
Serve as the first point of contact for data privacy concerns and incidents, conducting initial assessments and escalating as necessary.
Maintain accurate records of processing activities (RoPA) related to aftermarket support.
Process Improvement & Training:
Analyze support case trends to generate insights that inform product improvements, software updates, and enhanced support protocols.
Develop and deliver training to EU Customer Service teams on product-specific troubleshooting, data handling best practices, and GDPR compliance requirements for support interactions.
Support the creation of clear, user-friendly guidance for customers on data privacy and device usage.
Requirements
Minimum of 3 years of hands-on experience in aftermarket support, customer service, or technical support within the medical device industry.
Excellent problem-solving and communication skills.
Fluency in English.
Location: Dhahran, Saudi Arabia; Dammam, Saudi Arabia; Al Khobar, Saudi Arabia; Al Jubail, Saudi Arabia
Duties and Responsibilities:
Lead flow assurance activities for surface, subsurface, and process systems.
Perform multiphase flow modeling using OLGA (transient) and Pipesim (steady-state) and similar tools.
Conduct fluid characterization using PVTsim, MULTIFLASH, or equivalent software.
Support production engineering, facility design, and reservoir engineering projects.
Participate in hydraulic-simulation-based concept-to-execution studies.
Respond to operational issues promptly, making swift, informed decisions.
Educational Qualifications:
Bachelor’s degree in Chemical, Petroleum, or Mechanical Engineering from an internationally recognized and approved program.
Years of Experience:
Minimum 10 years in a petroleum engineering organization, including at least 5 years in flow assurance.
Required Skills:
Expertise in multiphase flow modeling and fluid characterization.
Experience in production engineering, flow assurance, and facility design.
Excellent verbal and written communication skills.
Willingness to work with advanced multiphase simulators.
Ability to respond to operational situations 24/7.
Preferred Certificate:
SPE Certification
Nature of Work and Work Schedule:
Experienced professional role based in Dhahran.
Primarily office-based with potential fieldwork as required.
May require round-the-clock availability to address operational challenges.
Dhahran, Saudi Arabia; Dammam, Saudi Arabia; Al Khobar, Saudi Arabia; Al Jubail, Saudi Arabia
Location: London; San Francisco; New York; Paris; Toronto; Montreal
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Role Overview:
As a Member of Technical Staff in Data Analysis and Evaluation, you will play a pivotal role in ensuring the quality, reliability, and performance of our large language models (LLMs). Your primary focus will be on designing and conducting data collection tasks, assessing and evaluating dataset quality, and analysing the robustness and generalisability of our models. You will work closely with cross-functional teams, including researchers, engineers, and data annotators, to conduct data-driven decision-making and improve the overall effectiveness of our AI systems.
This role combines expertise in statistics, experimental design incl. human annotators, and machine learning to ensure that our models are trained on high-quality data and perform reliably across diverse scenarios. You will contribute to Cohere’s mission of advancing AI by ensuring our systems are robust, scalable, and impactful.
Please Note: We have offices in London, Paris, Toronto, San Francisco, and New York, but we also embrace being remote-friendly! There are no restrictions on where you can be located for this role.
Key Responsibilities:
- Design and oversee data collection tasks, including supporting human annotators and ensuring data quality.
- Develop and apply statistical methods to evaluate the quality and reliability of datasets.
- Analyse and assess the generalisability and robustness of ML systems across diverse use cases.
- Collaborate with teams to improve dataset quality and model performance.
- Train and fine-tune large language models (LLMs) on distributed training infrastructures.
- Conduct experiments to evaluate model performance and identify areas for improvement.
Qualifications:
- Extremely strong software engineering skills.
- Strong expertise in designing and conducting data collection tasks, including working with human annotators.
- Strong statistical skills and experience evaluating scientific experiments related to data collection and model performance.
- Experience analysing datasets with respect to their quality, biases, and suitability for training ML models.
- Hands-on experience training large language models (LLMs) on distributed training infrastructures.
- Familiarity with evaluating and improving the generalisability and robustness of ML systems.
- Proficiency in programming languages such as Python and ML frameworks (e.g., PyTorch, TensorFlow, JAX).
- Excellent communication skills to collaborate effectively with cross-functional teams and present findings.
- One or more papers at top-tier venues (such as NeurIPS, ICML, ICLR, AIStats, MLSys, JMLR, AAAI, Nature, COLING, ACL, EMNLP).
* This is neither an exhaustive nor necessary set of attributes. Even if none of these apply to you, but you believe you will contribute to Cohere, please reach out. We value diverse backgrounds and perspectives at Cohere.
Working Location:
This role can be based remotely or from one of our office locations listed on the job description - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Dammam, Saudi Arabia
Müller's Solutions is actively seeking a SEC Facility Monitoring Engineer, exclusively for Saudi Nationals, to join our dynamic team. In this role. The SEC Facility Monitoring Engineer is a 24/7 role responsible for the real-time monitoring of all SEC corporate facilities (HQ, regional offices) to ensure a safe, secure, and operational environment. This role acts as the central command point, monitoring physical security, access control, and building management systems to immediately detect, assess, and respond to all security and safety incidents.
Key Responsibilities:
Monitor facility operations using advanced monitoring tools to ensure high availability and performance.
Conduct regular inspections and assessments of facilities to identify and troubleshoot issues.
Implement and manage facility monitoring systems, including alarms and alerts, to ensure prompt response to incidents.
Collaborate with maintenance teams to address any facility-related issues and perform preventive maintenance.
Generate and analyze reports on facility performance, uptime, and incident response.
Maintain documentation of monitoring processes, incidents, and resolutions for compliance and operational improvement.
Stay up-to-date with technologies and best practices related to facility monitoring and management.
Requirements
Requirements:
Bachelor’s degree in Engineering, Information Technology, or a related field.
Minimum of 3 years of experience in facility monitoring or a related field.
Strong knowledge of facility management systems and monitoring tools.
Experience with data center operations and infrastructure monitoring is preferred.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
Ability to work independently and manage multiple tasks effectively.
Proficiency in English; knowledge of Arabic is a plus.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Riyadh, Saudi Arabia
Müller's Solutions is looking for a skilled SAP Basis Consultant to join our team. This role will involve the administration, maintenance, and support of our clients' SAP systems, ensuring optimum performance and reliability of the SAP landscape. You will be part of a talented team dedicated to providing high-quality SAP services to our clients.
Key Responsibilities:
Install, configure, and maintain SAP environments, including development, test, and production systems.
Monitor system performance and troubleshoot issues to ensure high availability and reliability of SAP systems.
Perform system upgrades, patches, and enhancements as necessary.
Utilize SAP tools for transport management and client administration.
Implement and manage system backups and recovery plans to safeguard client data.
Collaborate with functional teams to support new system implementations and migrations.
Maintain comprehensive documentation of system configurations, procedures, and changes.
Participate in on-call support rotations to address urgent system issues as they arise.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
At least 3-5 years of experience in SAP Basis administration.
Strong understanding of SAP installations, configurations, and system monitoring.
Familiarity with database management systems such as Oracle, SQL Server, or SAP HANA.
Experience with operating systems like Linux and Windows as they relate to SAP environments.
Good problem-solving skills and attention to detail to troubleshoot complex issues.
Ability to work collaboratively in a team environment, as well as independently when needed.
Excellent communication skills to effectively interact with clients and team members.
SAP certifications (e.g., SAP Certified Technology Associate) are preferred but not mandatory.
Willingness to learn and adapt to new SAP technologies and best practices.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Dammam, Saudi Arabia
As a Network Engineer specializing in F5 L2 (Application Delivery) at Müller's Solutions, you will be responsible for managing and optimizing our application delivery infrastructure using F5 technologies. You will play a key role in designing, implementing, and maintaining F5 load balancers and associated services to ensure high availability, performance, and security of applications across the network.
Key Responsibilities:
Design, deploy, and manage F5 load balancers (LTM, ASM, APM) to facilitate efficient application delivery and traffic management.
Monitor application performance and analyze traffic patterns to optimize load balancing strategies and enhance user experience.
Troubleshoot and resolve issues related to application delivery, ensuring minimal impact on service availability.
Collaborate with development and operations teams to configure and support application delivery services and integrate them with existing infrastructure.
Implement security measures, such as Web Application Firewall (WAF) features, to protect applications from cyber threats.
Maintain up-to-date documentation for F5 configurations, processes, and troubleshooting guides.
Stay current with industry trends and best practices in application delivery and F5 technologies to continuously improve solutions.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field.
2+ years of experience in network engineering with a focus on application delivery and F5 technologies.
Strong knowledge of F5 products, including LTM, APM, and ASM configuration and management.
Experience with networking protocols and technologies (TCP/IP, HTTP/HTTPS, DNS, and SSL).
Ability to troubleshoot complex application delivery issues effectively and efficiently.
Knowledge of scripting languages (e.g., Tcl, Python) for automation and customization of F5 configurations is a plus.
Excellent analytical and problem-solving skills to identify and resolve performance issues.
Strong communication and interpersonal skills to work effectively with cross-functional teams.
Preferred Qualifications:
Relevant certifications such as F5 Certified Administrator (F5-CA) or similar credentials.
Experience with application monitoring tools and network performance analysis tools.
Familiarity with cloud-based application delivery solutions.
Knowledge of security best practices related to application delivery.
Experience working in an Agile or DevOps environment is a plus.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Riyadh, Saudi Arabia
Müller's Solutions is seeking a skilled Containerization Platform Engineer (Saudi National Only) to support our innovative remote team. This role involves the design, implementation, and administration of containerized applications and environments using technologies such as Docker and Kubernetes. As a Containerization Platform Engineer, you will ensure the smooth operation, security, and scalability of our containerized solutions.
Key Responsibilities:
Design and implement containerization strategies using Docker and Kubernetes.
Create and manage secure container images and deployments, adhering to best practices for security and performance.
Monitor and optimize container performance and resource utilization.
Develop and maintain CI/CD pipelines to automate application deployments and updates.
Provide technical support and troubleshooting for containerized applications.
Collaborate with development teams to ensure seamless integration of containerization into the application lifecycle.
Keep up-to-date with the latest trends and technologies in containerization and cloud services.
Document processes, workflows, and best practices for container management.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Hands-on experience with containerization technologies, specifically Docker and Kubernetes.
Experience of 1-2 years with Kubernetes or OpenShift is essential.
3-5 years of experience in a relevant DevOps, Cloud, or Systems Engineering role is preferred.
Solid understanding of microservices architecture and associated deployment methodologies.
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is required.
Proficient in scripting languages like Python or Bash for automation tasks.
Familiarity with Infrastructure as Code (IaC) tools like Terraform or Ansible is a plus.
Excellent problem-solving skills in fast-paced environments.
Strong communication skills and the ability to collaborate effectively with remote teams.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Hong Kong; Nha Trang, Vietnam
Our Client
Our client is a global
online trading and Forex investment group
with over 20 years of experience empowering the next generation of traders and investors across fast-growing markets. A pioneer in the early days of online Forex trading, they have built a strong global presence by providing reliable, regulated access to financial markets for millions of clients worldwide.
Today, the group supports over
2 million clients across more than 150 countries
, operating from regulated centres across Europe, Asia, and Africa. Their platform and solutions are designed to make Forex and broader financial market investing more accessible, giving individuals the tools, guidance, and flexibility to trade and invest with confidence, in their own time and on their own terms.
Driven by a clear mission and a promise of
Freedom to Succeed
, our client believes that risk-driven investing — when supported by the right technology and education — can unlock better financial opportunities. Internally, they foster an energetic and diverse culture, offering their people early responsibility, continuous learning, and the opportunity to grow their careers within a fast-growing global organisation.
Job Description
Our client is seeking a strategic and commercially minded Senior Manager, Regional Marketing to lead their marketing efforts across Vietnam. In this role, you will be responsible for developing and executing impactful marketing strategies that support client acquisition, improve onboarding, and drive regional growth.
This role requires a deep understanding of digital marketing, strong regional market knowledge, and the ability to work cross-functionally with a wide range of internal stakeholders. The ideal candidate will combine commercial acumen with creativity and data-driven decision making to optimize the end-to-end client journey.
Key Responsibilities
Regional Strategy & Execution:
Design and implement targeted marketing plans for the Vietnam region, tailored to local customer needs and preferences, while aligning with global brand and product objectives, identifying new opportunities to drive revenue growth and increase market share across Russian-speaking countries.
Commercial Focus:
Ensure marketing initiatives contribute directly to commercial goals, including lead generation, conversion, and revenue growth. Collaborate closely with Sales, Product, and Partnerships teams to align on business priorities.
Onboarding Funnel Optimization:
Partner with product, design, and marketing ops to improve the client onboarding journey. Use data and user insights to identify friction points and optimize conversion paths.
Cross-Functional Collaboration:
Act as the marketing lead for the region, working closely with internal teams across Product, Payments, Compliance, Sales, and Partnerships to ensure alignment and efficiency in go-to-market execution.
Regional Advocacy:
Act as the internal champion for the Vietnam region, providing recommendations, and updates to leadership and internal teams. You’ll share market insights, campaign performance, and recommendations to improve relevance and growth in the region.
Requirements
Essential
Proven experience in a regional or digital marketing role focused on Vietnam.
Deep understanding of digital marketing strategies and tools across acquisition, CRM, and funnel optimization.
Commercial mindset, with a strong track record of delivering measurable business impact through marketing.
Strong cross-functional collaboration skills and the ability to align diverse teams behind shared regional goals.
Analytical approach with experience using data and insights to guide strategy and improve performance.
Excellent communication and stakeholder management skills.
Fluency in Vietnamese and English (written and spoken) is essential.
Desirable / Nice to Have
Qualification (BA degree or equivalent professional experience).
Working experience within a Brokerage environment.
Benefits
Our client believes in fairly compensating everyone by providing them with a world-class health insurance plan and a range of both core benefits and flex benefits for individual preferences. You will receive:
Hybrid Working Policy
Discretionary performance related bonus
Personalized Flex-Benefits
A focus on your wellbeing, including talks and access to self-development tools.
Medical insurance for employees.
Comprehensive leave package of 40 days inclusive of Public Holidays
Our client is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Tabuk, Saudi Arabia; Dubai, United Arab Emirates; Lusail, Qatar; Cairo, Egypt
Eram Talent, a leading Talent Acquisition Company, is seeking An experienced Electrical Engineer with a strong background in design reviews, material installation, site supervision, and quality inspections for the electrical components of major building rectification and upgrade programs. This role demands a high level of expertise in the design, execution, testing, and commissioning of complex electrical systems. The ideal candidate will ensure stringent adherence to design criteria, codes, and industry standards at every stage of the project life cycle.
Responsibilities:
Perform design reviews of design packages, providing constructability insights as needed to the Design & Engineering team or consultants.
Review and coordinate shop drawings, and as-built drawings across multiple trades and disciplines.
Supervise and inspect electrical work, providing day-to-day monitoring of project progress within the project scope.
Perform QA/QC inspections to identify nonconforming work, issuing periodic reports to track quality metrics.
Respond to contractor requests for inspections, technical queries, and site clarifications, coordinating with the project management team to issue field directives as necessary.
Verify quantities and work progress to ensure accuracy in completed work calculations.
Coordinate and resolve electrical design issues that, arise during construction, working closely with all stakeholders, including contractors, to ensure alignment within the project scope.
Support technical decision-making on electrical systems, providing expertise to address design or installation challenges.
Assist in the installation, troubleshooting, and repair of electrical systems as needed.
Offer technical knowledge and guidance on the operation of electrical distribution systems.
Lead commissioning, startup, and adjustments of electrical systems and components, ensuring proper function.
Investigate and resolve complaints related to code violations, addressing issues promptly.
Monitor project progression via an approved schedule to ensure adherence to timelines and milestones.
Document deficiencies and corrective actions by photographing conditions before and after rectification.
Maintain comprehensive records and daily updates to the project track sheet.
Develop Project Charters outlining project scope, budget, and schedule to guide project planning and execution.
Work in partnership with other FM teams, IT, HSE, and stakeholders as needed, with transparency.
Be user-centric, building trust and strong relationships with customers, providing options, solutions and choices to meet their needs.
Requirements
Bachelor's degree in Electrical Engineering or a related discipline
A minimum of 5 years of experience in electrical design engineering
Minimum of 5 years of experience in verifying design against construction, QA/QC, material specification, Electrical Systems commissioning
Perform design reviews of design packages, providing constructability insights as needed to the Design & Engineering team or consultants.
Proficient in electrical design software and tools (e.g., AutoCAD, EPLAN, ETAP)
Strong understanding of electrical codes, standards, and regulations
Experience designing electrical systems for industrial or commercial applications
Exceptional problem-solving and analytical capabilities
Excellent communication and interpersonal skills
Ability to thrive in a fast-paced and collaborative work environment
Benefits
Salary is not a constraint ,company is looking for right candidate .
Location: Riyadh, Saudi Arabia; Dammam, Saudi Arabia
This position functions around the clock, 24/7/365, to deliver extensive support for the enterprise RHEL server environment. The role involves the installation, configuration, management, operation, and maintenance of all RHEL server systems and RHEL Clusters (including Pacemaker). It is essential to ensure system stability through daily operations, patch management, monitoring, and troubleshooting, as well as providing support for SAP environments that operate on RHEL.
Key Responsibilities:
Install, configure, and manage Linux servers and applications to ensure optimal performance and high availability.
Monitor system performance, perform routine maintenance, and apply updates as needed.
Identify and resolve issues related to the operating system, hardware, and network configurations.
Implement and enforce security best practices within Linux environments, including firewalls, user permissions, and file integrity measures.
Assist in the deployment and management of applications hosted on Linux servers.
Document system configurations, procedures, and troubleshooting documentation for reference by the team.
Support backup and recovery processes to maintain data integrity and availability.
Collaborate with development teams to enhance deployment processes and ensure effective integration of Linux applications. Ensure that all RHEL systems are managed in accordance with vendor recommendations and security best practices, while also maintaining compliance with NCA, NIC, and SEC Cybersecurity regulations.
Contribute to the management of the operating system lifecycle, including planning for version upgrades and decommissioning.
Install, configure, manage, operate, and maintain RHEL server systems and clusters (e.g., RHEL 7, 8, 9). Provide daily operational support, including OS installation, monitoring, troubleshooting, virus protection, and resource management. Manage RedHat HA Extension (PACEMAKER) clusters and support SAP, SAP HANA, and SAP S/4HANA environments on the RHEL platform. Regularly review system logs and OS behavior to proactively monitor and address potential issues.
Build strong relationships with the ERP, application, database, and web hosting teams for daily support, troubleshooting, and scheduled maintenance activities.
Manage and maintain client agents for server monitoring (SCOM, AppDynamic) and server management (SCCM). Create and maintain technical and detailed design documentation, as well as technical operation documentation. Create, maintain, and delete user/group accounts and implement account policies. Raise and manage support tickets with RedHat, including troubleshooting, log collection, and follow-up.
Requirements
Requirements:
Degree:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Years of Experience:
3-5+ years of practical experience in Linux System Administration (RHEL/CentOS) in an enterprise context.
Special Technical Skills:
Proficient in RHEL (versions 7, 8, 9) and RHEL Clustering (Pacemaker). Extensive experience in supporting SAP/SAPHANA on RHEL. Demonstrated ability in the installation, monitoring, troubleshooting, and patch management of operating systems. Experience in managing user and group accounts. Familiarity with monitoring solutions such as SCOM/AppDynamics and management tools like SCCM.
Special Generic Skills:
Capability to work in a 24/7/365 shift environment. Excellent documentation skills, including design and operational documentation. Strong teamwork abilities for effective collaboration with application and database teams. Awareness of cybersecurity regulations (NCA, NIC).
Decision Authority Matrix:
Authorized to install, configure, patch, and maintain all RHEL systems and clusters. Responsible for daily operations, monitoring, and troubleshooting of the RHEL environment. Empowered to create and manage user/group accounts and their associated policies. Oversee the entire lifecycle of vendor support tickets for RedHat.
Preferred Qualifications:
Certifications such as Red Hat Certified System Administrator (RHCSA) or Linux Professional Institute Certification (LPIC) are a plus.
Experience with cloud services (AWS, Azure) for deploying and managing Linux applications.
Familiarity with configuration management tools (e.g., Ansible, Puppet).
Ability to manage multiple priorities and projects in a fast-paced environment.
Strong communication skills to work effectively with remote teams.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Riyadh, Saudi Arabia
Müller's Solutions is seeking a skilled VMware vRealize Automation Specialist, exclusively for Saudi Nationals. In this position, you will leverage your knowledge of VMware technologies to oversee and automate our cloud infrastructure, ensuring both efficiency and performance. You will be instrumental in the design, implementation, and support of our vRealize Automation projects, assisting organizations in streamlining operations and enhancing their IT resource management.
The role operates on an 8x5 schedule with on-call support and entails designing, developing, and managing the cloud automation platform utilizing VMware vRealize Automation (vRA). This position emphasizes automating the provisioning of infrastructure, creating a centralized service catalog, and integrating with Infrastructure as Code (IaC) and DevOps tools to expedite service delivery.
Responsibilities:
Design and develop vRealize Automation solutions tailored to fulfill client requirements.
Oversee and maintain vRealize Automation environments, including handling upgrades and patches.
Utilize vRealize Automation to streamline the provisioning of virtual machines, containers, and applications, minimizing the need for manual intervention. Automate intricate workflows and processes, such as application deployment, configuration management, and lifecycle management.
Promote collaboration between development and operations teams by incorporating vRA with DevOps tools and methodologies.
Enhance infrastructure efficiency and automate IT service delivery utilizing VMware tools.
Work alongside cross-functional teams to establish policies and procedures concerning automation.
Diagnose issues related to VMware environments and deliver effective solutions.
Document processes, configurations, and best practices to facilitate knowledge sharing.
Keep abreast of the latest trends and advancements.d advancements in VMware technologies.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related discipline.
A minimum of 3 years of experience with VMware vRealize Automation or similar VMware solutions.
In-depth understanding of virtualization technologies and cloud computing principles.
Holder of VMware Aria Automation: Install, Configure, Manage [V8.10] certification. Proficient in programming and scripting languages such as Python, Bash, and PowerShell. Experienced with Infrastructure as Code (IaC) tools like Terraform and Ansible. Familiar with Continuous Integration/Continuous Deployment (CI/CD) pipelines (e.g., Jenkins, GitLab CI). Knowledgeable in containerization and orchestration technologies (Docker, Kubernetes). Experienced with Git and version control systems.
Authorized to create and implement automation workflows for provisioning. Tasked with building and maintaining the vRA service catalog. Authorized to integrate vRA with third-party IaC and CI/CD tools. Responsible for automating intricate lifecycle management processes.
Availability for 8x5 work hours and on-call support. A strong automation-centric approach. Exceptional collaboration abilities for partnering with development and operations teams.
Experience in using scripting languages (e.g., PowerShell, Python) for automation purposes.
Skilled in configuring and managing VMware vSphere environments.
Understanding of IT service management concepts and practices.
Strong troubleshooting and problem-solving capabilities.
Excellent communication skills, capable of functioning effectively within a team setting.
Saudi National status is required for this position.
Preferred Qualifications:
Relevant VMware certifications (e.g., VCP, VCAP) are preferred.
Familiarity with networking and storage technologies in virtual environments.
Experience with cloud management platforms and integrations is advantageous.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Riyadh, Saudi Arabia
Müller's Solutions is seeking a skilled VMware vRealize Automation Specialist, exclusively for Saudi Nationals. In this position, you will leverage your knowledge of VMware technologies to oversee and automate our cloud infrastructure, ensuring both efficiency and performance. You will be instrumental in the design, implementation, and support of our vRealize Automation projects, assisting organizations in streamlining operations and enhancing their IT resource management.
The role operates on an 8x5 schedule with on-call support and entails designing, developing, and managing the cloud automation platform utilizing VMware vRealize Automation (vRA). This position emphasizes automating the provisioning of infrastructure, creating a centralized service catalog, and integrating with Infrastructure as Code (IaC) and DevOps tools to expedite service delivery.
Key Responsibilities:
Design and develop vRealize Automation solutions tailored to fulfill client requirements.
Oversee and maintain vRealize Automation environments, including handling upgrades and patches.
Utilize vRealize Automation to streamline the provisioning of virtual machines, containers, and applications, minimizing the need for manual intervention. Automate intricate workflows and processes, such as application deployment, configuration management, and lifecycle management.
Promote collaboration between development and operations teams by incorporating vRA with DevOps tools and methodologies.
Enhance infrastructure efficiency and automate IT service delivery utilizing VMware tools.
Work alongside cross-functional teams to establish policies and procedures concerning automation.
Diagnose issues related to VMware environments and deliver effective solutions.
Document processes, configurations, and best practices to facilitate knowledge sharing.
Keep abreast of the latest trends and advancements.d advancements in VMware technologies.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related discipline.
A minimum of 3 years of experience with VMware vRealize Automation or similar VMware solutions.
In-depth understanding of virtualization technologies and cloud computing principles.
Holder of VMware Aria Automation: Install, Configure, Manage [V8.10] certification. Proficient in programming and scripting languages such as Python, Bash, and PowerShell. Experienced with Infrastructure as Code (IaC) tools like Terraform and Ansible. Familiar with Continuous Integration/Continuous Deployment (CI/CD) pipelines (e.g., Jenkins, GitLab CI). Knowledgeable in containerization and orchestration technologies (Docker, Kubernetes). Experienced with Git and version control systems.
Authorized to create and implement automation workflows for provisioning. Tasked with building and maintaining the vRA service catalog. Authorized to integrate vRA with third-party IaC and CI/CD tools. Responsible for automating intricate lifecycle management processes.
Availability for 8x5 work hours and on-call support. A strong automation-centric approach. Exceptional collaboration abilities for partnering with development and operations teams.
Experience in using scripting languages (e.g., PowerShell, Python) for automation purposes.
Skilled in configuring and managing VMware vSphere environments.
Understanding of IT service management concepts and practices.
Strong troubleshooting and problem-solving capabilities.
Excellent communication skills, capable of functioning effectively within a team setting.
Saudi National status is required for this position.
Preferred Qualifications:
Relevant VMware certifications (e.g., VCP, VCAP) are preferred.
Familiarity with networking and storage technologies in virtual environments.
Experience with cloud management platforms and integrations is advantageous.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Riyadh, Saudi Arabia; Dammam, Saudi Arabia
Join our team at Müller's Solutions as a Network Monitoring Analyst (ACI/F5 L1) dedicated to supporting our network infrastructure in Saudi Arabia. This position is exclusively for Saudi Nationals and focuses on Providing foundational (L1) support for the SEC Data Center and Cloud Networks, with a specific focus on Cisco ACI and F5 load balancing technologies. This role operates on an 8x5 schedule with on-call responsibilities, focusing on monitoring, initial fault management, incident registration, and escalation to senior support teams.
Key Responsibilities:
Oversee the performance and health of the network utilizing Cisco ACI and F5 technologies, proactively identifying and addressing issues as they arise.
Deliver first-level support for network-related incidents and service requests, ensuring prompt resolution and minimal impact on operations.
Work in collaboration with engineering teams to facilitate the deployment and management of network configurations and policies.
Regularly analyze network traffic and performance metrics to enhance system functionality.
Record network operations, incidents, and resolutions for compliance purposes and future reference.
Support network security by monitoring and addressing potential threats or vulnerabilities.
Keep informed about best practices, trends, and technologies pertinent to application networking and monitoring.
Actively monitor infrastructure alarms for ACI and F5 systems, performing initial fault management, which includes basic isolation, restoration, and notifications. Log issues identified through monitoring or reported by other teams.
Engage in remediation activities according to established support guidelines and Standard Operating Procedures (SOPs). Create, assign, and aid in the resolution of daily Level 1 incidents. Document known fault types in the knowledge base.
Adhere to all essential operational processes, including fault/incident management, performance monitoring, and change control. Monitor network performance and assist in troubleshooting basic network issues.
Collaborate closely with the monitoring tools team to optimize and contextualize infrastructure alarms. Communicate complex issues and escalate them to Level 2/3 engineers for resolution.
Requirements
Requirements:
Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
1-2 years of experience in network monitoring or support roles, preferably with Cisco ACI and F5 technologies.
Ability to work 8x5 and provide on-call support. Strong attention to detail and ability to follow defined procedures (SOPs). Good communication skills for escalating issues and collaborating with teams. Good documentation skills.
Basic understanding of networking principles, TCP/IP, and application delivery functionality.
Familiarity with network monitoring tools and services.
Strong troubleshooting skills with the ability to analyze and resolve technical issues.
Good communication and collaboration skills to work effectively within a team.
Must be a Saudi National.
Preferred Qualifications:
Experience with load balancers, firewalls, and application performance management tools.
CCNA or similar networking certification is a plus.
Knowledge of ITIL practices is beneficial.
Willingness to learn and adapt to new technologies and methodologies in network monitoring.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
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