Вакансии

Разработка и поддержка регламентов сверки данных по портфелю займов, выдач, движению денежных средств (р/с, платежные агенты), страховым продуктам и исполнительным производствам (СИП). Ежедневный мониторинг результатов сверок, анализ причин возникновения расхождений (root cause analysis), классификация ошибок.

Location: Remote; United States; San Francisco ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We're scaling from 1,000 → 4,000 employees across 50+ countries, and the complexity of our teams, hubs, and workflows is growing quickly. Our People Partners play a critical role in enabling leads, supporting peeps, and protecting performance and culture as we grow. As a People Partner at ElevenLabs, you'll sit at the intersection of leadership coaching, organisational design, performance, and day-to-day people guidance. You'll be the dedicated People Partner for our entire Revenue organisation across North America and LATAM, working closely with the Revenue leadership team to understand their rhythms, challenges, and talent needs deeply. You'll meet proactively with leads and teams, unblock people issues, and help architect the organisation ahead of scale, with Employee Relations and employment counsel on hand when cases need them. This is a high-impact role for someone who can context-switch quickly, advise with confidence, build trust across functions, and bring clarity and calm to fast-moving environments. YOU WILL - Act as the dedicated People Partner for Revenue across North America and LATAM, owning the people agenda for the organisation end to end. - Partner deeply with the Revenue leadership team to improve team health, performance, talent density, and organizational clarity. - Run proactive 1:1 sessions with leads, surfacing issues early and guiding leads through People challenges and change. - Lead organisational design for Revenue as it scales, advising on spans and layers, team structures, staffing needs, capability gaps, and succession planning. - Support key People programs (performance reviews, engagement, recognition, and lead enablement) for the Revenue org. - Collaborate with Employee Relations and employment counsel on investigations, complex performance cases, and early-stage ER issues, escalating at the right time. - Identify patterns across teams and regions and turn them into insights, frameworks, or new People initiatives that help us scale smoothly. - Partner closely with the Revenue People Partner for International to compare themes and surface them upwards to our CRO. - Partner with People Ops & Compliance teams to support terminations, mobility, local requirements, and compliance-heavy workflows across North America and LATAM. REQUIREMENTS - Experience supporting senior leaders and teams through the full range of people topics: performance, relations, coaching, growth, restructuring, and organizational design. - Hands-on organizational design experience, including spans and layers, team structures, and succession planning. - Experience guiding leaders and teams through change, such as restructures, team moves, or new ways of working. - Strong judgment and the ability to handle sensitive issues with discretion, clarity, and fairness. - Comfortable working alongside Employee Relations and employment counsel on sensitive cases. - Ability to thrive in a high-velocity, ambiguous environment and make decisions with incomplete information. - Comfortable owning both strategic partnership and hands-on execution, as the dedicated People Partner for North America and LATAM. Experience partnering with teams in North America and LATAM, or an understanding of how People practices and employment norms differ across those regions, is a plus. Location This role is remote-first, so it can be executed from anywhere in on the West Coast USA #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Remote; Dublin; New York; London ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We're scaling from 1,000 → 4,000 employees across 50+ countries, and the complexity of how we support our people through performance, conflict, and change is growing quickly. Our Employee Relations (ER) Partners protect fairness, consistency, and trust as we grow. You'll own our most sensitive and complex People cases, so that leads can act early. As an ER Partner at ElevenLabs, you'll lead formal performance processes, investigations, grievances, and disciplinary matters from start to finish, working closely with Legal and outside counsel across many jurisdictions. You'll also coach leads through difficult conversations before they become formal cases, and turn what you see into playbooks, frameworks, and training that reduce risk and case volume over time. This is our first ER hire. We're building a dedicated ER function, and we want someone who can help shape and build it out: how cases are triaged and escalated, how we work with counsel, and how we measure what's working. This is a high-impact role for someone who can handle sensitive situations with discretion, make sound judgment calls, and bring clarity and calm to fast-moving environments. YOU WILL - Lead formal performance processes, including back on track plans, end to end, in partnership with Leads and People Partners. - Run fair, well-documented investigations into misconduct allegations, grievances, and complaints, from fact-finding through to outcome. - Manage disciplinary, dismissal, and exit matters, drafting outcomes and communications with Legal. - Partner with in-house employment counsel and, when necessary, outside counsel to assess risk. - Triage incoming cases with People Partners using clear escalation criteria, so the right cases reach ER at the right time. - Keep the case log and report on patterns, risks, and trends by team, region, and case type. - Build playbooks, templates, and training that raise lead capability and cut avoidable cases. - Build out a self-serve ER flow for leads, so that common ER cases become scalable. - Partner with People Ops & Compliance teams to ensure smooth execution of terminations, local requirements, and compliance-heavy workflows. REQUIREMENTS - Hands-on experience leading employee relations cases, including performance management, investigations, grievances, and disciplinaries, ideally in a fast-growing company. - Strong judgment and the ability to handle sensitive issues with discretion, clarity, and fairness. - Solid working knowledge of employment law principles and comfort working alongside in-house and outside counsel. - Skilled in writing clear, defensible documentation and coaching leads through hard conversations. - Comfortable moving fast and staying agile, shifting priorities quickly as cases and the business change, without losing rigour. - Comfortable building process as well as running cases, as the ER function is still being built. - Experience supporting globally distributed teams or multi-jurisdiction environments is a strong plus. LOCATION This role is remote-first, so it can be executed from anywhere in on the East Coast USA or Europe. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Sydney, Australia Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As an Account Executive, you manage a territory that includes target-accounts and an existing book of business that has companies with 2501+ employees. Your primary focus is hunting new business opportunities, building sales pipeline, and driving growth within the Enterprise sector. You are also responsible for upselling into the existing account base, leveraging our Extended Access Management platform. This role is a hybrid opportunity based within Sydney. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a hybrid role. You will be expected to work from 1Password's office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 6+ years of SaaS sales experience, preferably in security with a focus on Enterprise and/or Commercial accounts. Proven track record of meeting or exceeding sales quotas. - Demonstrated success in upselling & cross-selling to both new customers and across a book of business, and in uncovering customer pain points beyond what's initially shared. - Advanced skills in: - Prospecting, pipeline building, strategic account planning, value-based selling, and territory management, with meticulous operating rigor in pipeline management, forecasting, and pacing to target. - Business acumen, executive presence, relationship building, solution selling, negotiation, & presenting to C-Suite. - Value selling and delivering solutions to provide business outcomes to solve our customers biggest challenges. - Demonstrated ability to understand and articulate complex cybersecurity concepts, particularly in Identity and Access Management. - Resilient, self-motivated, and committed to achieving targets while thriving in a remote environment. - A proven team player, eager to collaborate and achieve shared goals rather than working in isolation. - Curious and coachable, with a proven ability to apply feedback, adapt, and continuously improve. - Proficient in Salesforce, with a consistent track record of accurately and comprehensively documenting all stages of the sales cycle, from initial contact through close and ongoing client management. - Experience with MEDDPPICC preferred. - Proficiency with Slack, Zoom, Linkedin Sales Navigator & Outreach preferred. - Ability to travel up to 50%+ as needed. What you can expect: - Own Your Territory: Manage and grow your designated territory, focusing on acquiring new Enterprise & Commercial clients and expanding existing accounts. Develop and execute strategic territory plans, prioritizing high-potential accounts and identifying white space opportunities for growth. - Manage Pipeline: Build and maintain a healthy sales pipeline through proactive prospecting, inbound leads, cold calling, and networking, utilizing MEDDPPICC. - Drive New Business Growth: Design and implement effective sales strategies to: - Navigate complex sales cycles with multiple stakeholders, often extending 6–12 months, and managing large ARR opportunities. - Consistently meet or exceed annual sales quotas. - Maintain a high level of outbound activity with a primary focus on in-person meetings. - Identify and engage key decision-makers within target accounts. - Qualify, develop and close new business opportunities within your territory. - Drive Organic Growth: Identify opportunities to upsell and cross-sell 1Password’s solutions within existing accounts, leveraging your understanding of our Extended Access Management platform. - Engage the Industry: Attend industry events, trade shows, and conferences to represent 1Password, build brand presence and build relationships with potential customers. - Stay Informed: Stay up to date on cybersecurity trends and developments, particularly in Identity and Access Management, to provide valuable insights to clients and position 1Password as an industry leader. - Collaborate Cross-Functionally: - Build collaborative relationships with internal teams (e.g. BDR, Solutions, Channels, Onboarding, Customer Success) to develop tailored solutions that meet client needs and drive satisfaction. - Engage in multi-threaded relationships with client organizations, building deep and broad engagement across technical, operational, and executive stakeholders to drive deal momentum and account health. - Collaborate with partners and channel teams, where applicable, to maximize reach and co-sell into enterprise accounts. - Focus on Solution Selling: - Implement selling strategies to align our solutions with client needs and objectives. - Demonstrate a deep understanding of client pain points and position our offerings as strategic solutions. - Present and Negotiate: - Confidently present to C-suite executives, articulating the value proposition of our products and services. - Create mutual action plans to align the sales team and prospects on responsibilities, steps and timelines for closing deals. - Utilize effective negotiation skills to drive mutually beneficial outcomes. USA-based roles only: The annual base salary for this role is between $149,000 USD and $216,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Sydney, Australia Workplace: Hybrid 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Senior Solutions Engineer, you’ll act as a strategic technical advisor and trusted partner to our Commercial & Enterprise sales team and customers. You’ll elevate sales efficiency and customer engagement by delivering deep technical expertise, tailored demos, and customer-specific insights throughout the sales cycle. Working closely with the Account Executive, you’ll craft solutions that align 1Password’s capabilities with customer challenges and goals, navigating complex requirements, influencing technical stakeholders, and clearly articulating value from discovery to close. Experience with frameworks like MEDDPICC is a strong plus, as you’ll help qualify opportunities, define technical success criteria, and drive alignment within deals. This role requires agility and foresight, identifying opportunities, positioning our product suite, and ensuring proposed solutions meet technical needs. You’ll also collaborate cross-functionally with Product, Marketing, Sales Enablement, and Support to strengthen customer-facing resources. As a senior team member, you’ll mentor peers, sharing knowledge to uplevel both technical expertise and soft skills across the Solutions Engineering team. This role is a remote hybrid opportunity based within Sydney. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. What we're looking for: - 6+ years of experience in customer-facing technical sales roles within a B2B environment. - Proven track record of selling into Global 1000 customers. - Experience in a multi-product SaaS environment. - Proven track record in enterprise sales, with the ability to build relationships, influence stakeholders, and support closing complex deals. - Skilled at translating technical concepts for both technical and non-technical audiences. - Strong presentation, communication, and collaboration skills across sales, product, marketing, and support teams. - Ability to quickly learn, adapt, and navigate dynamic customer conversations and requirements. - Experienced with modern sales methodologies such as MEDDPICC for opportunity qualification and deal progression. - High degree of autonomy with the ability to manage multiple projects, maintain quality, and meet deadlines. - Willingness to mentor colleagues and share best practices to support team growth. - Ability to travel up to 25%. - Familiarity with SaaS, security concepts, and developer technologies such as SCIM, CLI, SAML/SSO/OAuth, AD, API, SSH and AI (MCP). What you can expect: - Serve as the primary technical advisor/resource within 1Password’s Go-to-Market team. - Proactively scope and recommend tailored technical solutions and support that address both expressed and unspoken customer needs—aligning with use cases, business goals, and decision criteria for a variety of Enterprise customers including those on the higher end of the segment. - Build strong relationships & deliver technical coaching to Account Executives, Partner Sellers and Sales Engineers, empowering them to speak confidently about product capabilities and align messaging with customer challenges, use cases, and requirements. - Provide technical education to customers and partners regarding the 1Password suite of products. USA-based roles only: The annual base salary for this role is between $124,000 USD and $180,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $127,000 CAD and $184,000 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: New York; FR | Paris; Toronto; Dubai Workplace: OnSite Location: On-site (New York, Dubai, Paris or Toronto) Start Date: ASAP Languages: English Industry/Type: Luxury Hospitality / Digital Product & Content ABOUT THE OPPORTUNITY Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto. We are looking for a Content and Product Manager — a hybrid role at the intersection of digital product management, UX and premium content lifecycle management. You will own both the functional roadmap and the storytelling engine across the company's luxury brand platforms, so product improvements and content stay aligned with commercial booking targets and with a strict luxury brand identity. You will work on-site in one of the locations above, connecting global brand executives, on-property digital teams, copywriters and engineering. WHAT YOU'LL DO - Define, prioritise and manage the digital feature backlog for web and mobile touchpoints, aligning UX upgrades with commercial booking targets. - Oversee regional content workflows, localisation and asset deployment, so imagery and copy strictly match luxury brand identity. - Guide product designers on digital layouts that elevate high-yield property dimensions, such as premium suites, fine dining and wellness features. - Use ContentSquare, GA4 and A/B testing to analyse user friction, isolate booking drop-offs, and refine text and image layouts based on behaviour. - Act as the central translator between global brand executives, on-property digital teams, copywriters and agile engineering squads. - Keep product delivery and content operations in one plan, so new features launch with the right stories, assets and brand voice. WHAT WE'RE LOOKING FOR - At least 5–7 years' experience that mixes product delivery and digital content management, preferably in high-end hospitality, premium airlines or luxury consumer retail. - Deep working knowledge of enterprise CMS suites (Adobe Experience Manager preferred), agile project trackers (Jira and Confluence) and enterprise analytics. - A strong grasp of software delivery flows, matched with a refined eye for high-end digital design and brand voice. - Experience running or partnering on CRO and A/B testing, and using behavioural data (for example ContentSquare and GA4) to improve layouts and booking performance. - Clear spoken and written English, and the confidence to align senior brand, property and engineering stakeholders. French or Arabic is an advantage depending on location. - Experience with localisation and multi-market content workflows is a plus. WHY THIS ROLE MATTERS FOR YOU - Product and content in one seat: You will own the roadmap and the storytelling, rather than handing one of them off. - Luxury storytelling with commercial targets: Shape how suites, dining and wellness are presented, with a clear line to booking performance. - Data-informed design: Use analytics and testing to decide what changes, not only brand instinct. - A central stakeholder role: You will be the translator between brand leadership, properties, writers and engineering. - On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the luxury platforms and teams you will represent. Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.

Location: New York; FR | Paris; Toronto; Dubai Workplace: OnSite Location: On-site (New York, Dubai, Paris or Toronto) Start Date: ASAP Languages: English Industry/Type: Luxury Hospitality / Digital Experience ABOUT THE OPPORTUNITY Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto. We are looking for a Digital Experience Specialist to improve the end-to-end digital guest journey on the company's premium brand platforms. This role balances strict luxury brand standards with data-led work to raise conversion, improve retention and remove friction in web and mobile booking. We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency partners on day-to-day content operations. As a Specialist, you will be a hands-on individual contributor, executing experience improvements, analytics and operational content support. The level will be confirmed during hiring, based on your experience. You will work on-site in one of the locations above, as a bridge between global brand managers, regional hotels and digital engineering teams. WHAT YOU'LL DO - Map and launch user-experience improvements on web and mobile, with a clear focus on conversion-rate optimisation (CRO). - Measure digital performance and guest friction using tools such as ContentSquare, GA4 and Tableau, and turn findings into concrete experience changes. - Act as a bridge between global brand managers, regional hotels and digital engineering, so experience work is commercially useful and operationally realistic. - Maintain pixel-perfect compliance with premium brand guidelines across web assets and content properties. - Depending on level: supervise internal Digital Specialists or external agency vendors delivering day-one operational content support, or execute that operational work yourself as a Specialist. - Prioritise a backlog of experience fixes and tests that reduce booking friction and support retention. WHAT WE'RE LOOKING FOR - At least 5–7 years' experience managing or delivering e-commerce, digital product experiences or digital marketing, ideally in luxury travel, aviation or high-end consumer brands. (Manager-level candidates will typically have led programmes or people; Specialist-level candidates will be strong individual contributors with the same domain depth.) - Hands-on experience with enterprise CMS tools, such as Adobe Experience Manager, and with analytics suites (ContentSquare, GA4 and/or Tableau). - A numerical, test-and-learn mindset, with comfort operating in Agile ways of working. - A genuine appreciation for luxury aesthetic standards and the discipline to protect brand quality in digital execution. - Clear spoken and written English, and the confidence to work with brand, hotel and engineering stakeholders. French or Arabic is an advantage depending on location. - Experience in luxury hospitality, premium travel or high-end retail e-commerce is a strong plus. WHY THIS ROLE MATTERS FOR YOU - Shape the booking experience: You will work on the journey that takes a guest from interest to a completed booking on flagship luxury brand platforms. - Brand standards, backed by data: Combine pixel-perfect luxury guidelines with CRO, analytics and structured testing. - A bridge across the organisation: Work with global brand teams, regional hotels and engineering, not in a silo. - Manager or Specialist path: Join at the level that matches your experience, with a clear remit in either case. - On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brands and markets you will support. Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.

Location: New York; FR | Paris; Toronto; Dubai Workplace: OnSite Location: On-site (New York, Dubai, Paris or Toronto) Start Date: ASAP Languages: English Industry/Type: Luxury Hospitality / Digital Experience ABOUT THE OPPORTUNITY Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto. We are looking for a Digital Experience Manager to improve the end-to-end digital guest journey on the company's premium brand platforms. This role balances strict luxury brand standards with data-led work to raise conversion, improve retention and remove friction in web and mobile booking. We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency partners on day-to-day content operations. As a Specialist, you will be a hands-on individual contributor, executing experience improvements, analytics and operational content support. The level will be confirmed during hiring, based on your experience. You will work on-site in one of the locations above, as a bridge between global brand managers, regional hotels and digital engineering teams. WHAT YOU'LL DO - Map and launch user-experience improvements on web and mobile, with a clear focus on conversion-rate optimisation (CRO). - Measure digital performance and guest friction using tools such as ContentSquare, GA4 and Tableau, and turn findings into concrete experience changes. - Act as a bridge between global brand managers, regional hotels and digital engineering, so experience work is commercially useful and operationally realistic. - Maintain pixel-perfect compliance with premium brand guidelines across web assets and content properties. - Depending on level: supervise internal Digital Specialists or external agency vendors delivering day-one operational content support, or execute that operational work yourself as a Specialist. - Prioritise a backlog of experience fixes and tests that reduce booking friction and support retention. WHAT WE'RE LOOKING FOR - At least 5–7 years' experience managing or delivering e-commerce, digital product experiences or digital marketing, ideally in luxury travel, aviation or high-end consumer brands. (Manager-level candidates will typically have led programmes or people; Specialist-level candidates will be strong individual contributors with the same domain depth.) - Hands-on experience with enterprise CMS tools, such as Adobe Experience Manager, and with analytics suites (ContentSquare, GA4 and/or Tableau). - A numerical, test-and-learn mindset, with comfort operating in Agile ways of working. - A genuine appreciation for luxury aesthetic standards and the discipline to protect brand quality in digital execution. - Clear spoken and written English, and the confidence to work with brand, hotel and engineering stakeholders. French or Arabic is an advantage depending on location. - Experience in luxury hospitality, premium travel or high-end retail e-commerce is a strong plus. WHY THIS ROLE MATTERS FOR YOU - Shape the booking experience: You will work on the journey that takes a guest from interest to a completed booking on flagship luxury brand platforms. - Brand standards, backed by data: Combine pixel-perfect luxury guidelines with CRO, analytics and structured testing. - A bridge across the organisation: Work with global brand teams, regional hotels and engineering, not in a silo. - Manager or Specialist path: Join at the level that matches your experience, with a clear remit in either case. - On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brands and markets you will support. Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.

Location: New York; FR | Paris; Toronto; Dubai Workplace: OnSite Location: On-site (New York, Dubai, Paris or Toronto) Start Date: ASAP Languages: English Industry/Type: Luxury Hospitality / E-commerce ABOUT THE OPPORTUNITY Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto. We are looking for an E-merchandising Associate to optimise how hotel rooms, amenities and packages are presented online. The aim is to maximise online revenue, increase direct web bookings, and strengthen digital visibility across the company's own booking channels and third-party online travel agencies (OTAs). This is a hands-on e-merchandising role. You will work on-site in one of the locations above, keeping the digital shelf accurate, visually strong and aligned with each brand's guidelines. WHAT YOU'LL DO - Manage the digital shelf: upload, organise and refresh digital assets — including room photography, virtual tours and service descriptions — so properties look exceptional online. - Coordinate with pricing and revenue-management teams so seasonal offers, promotions and packages display correctly. - Analyse user behaviour on hotel booking sites, remove friction in the booking path, and help turn lookers into bookers. - Partner with on-property or retail merchandise teams, where relevant, to keep online presentation aligned with on-site offers, inventory and tags. - Ensure listings adhere to regional and global visual and brand guidelines for the relevant luxury and premium brands. - Keep product and offer information current across direct channels and OTAs, and flag issues that could affect conversion or brand presentation. WHAT WE'RE LOOKING FOR - At least 5–7 years' experience in e-merchandising, e-commerce, digital shelf management or a closely related digital marketing role, ideally in hospitality, travel, luxury retail or a similarly visual, product-led environment. - Experience presenting products or services online — including assets, descriptions, rates or offers — and working with a CMS. - Comfort with basic Excel and web analytics, and with using data to improve conversion on a booking or product site. - A solid grasp of how hospitality or local travel markets work, including how direct channels and OTAs sit side by side. - Strong spoken and written English. Regional languages, such as Arabic, are a strong plus depending on location; French is also an advantage, particularly for Paris. - A sharp eye for visual quality and brand compliance, and the discipline to keep rates, promotions and content accurate. - A background in marketing, hospitality management or a related field is useful but not required if your e-merchandising experience is strong. WHY THIS ROLE MATTERS FOR YOU - Own how properties appear online: Your work on photography, descriptions, rates and offers will sit in front of guests at the moment they decide to book. - Direct revenue impact: The role is measured on online presentation, booking conversion and the quality of the digital shelf. - Luxury brands, global channels: Keep premium properties consistent and compelling across owned sites and major OTAs. - Hands-on e-commerce craft: Work daily with CMS, assets, pricing teams and analytics, not only with strategy decks. - On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brand and commercial teams you will support. Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.

Location: United States What the Role Is We’re hiring a Staff Software Engineer who’ll be the technical lead for a new Search team at Babylist. This new team will be focused on moving Babylist’s search capability in-house, making our search results more relevant and personalized, and partnering with other teams to transform search in the product from functional to delightful. Registry building is the heart of the Babylist product. Every parent builds a list of dozens of products, from swaddle to stroller, with real stakes (a friend or family member is going to buy these things, and a baby is going to use them). As a universal registry, this registry also typically spans many retailers. This makes registry building on Babylist one of the most interesting search and personalization problems in consumer e-commerce. This is zero-to-one work, with big ambitions. You’d build a search capability from the ground up, with a clear mandate from leadership to do it. In your first year, we expect to have rebuilt search to be highly relevant and personalized, and delivered big bets like universal search: one experience across items we sell and items from other retailers, and across products, guides and registries. We also want to work with Addie, our AI registry assistant, to have LLMs play a role in the search experience. If you want to tune an established search system, this isn’t the right role. If you’ve worked inside a strong search team and want to build a new system from scratch at a company earlier in that journey, read on. What You'll Own A Staff Engineer at Babylist sets direction. You’ll be the technical lead for search: you decide where it goes over the next year or two, sequence the bets that get there, and make the technical and product calls along the way. You’re still in the code and will drive initiatives forward across multiple teams. You’ll have software engineering and machine learning engineering support on the team. A few examples of initiatives you’d drive on the Search team: Build search in-house. Choose the architecture for indexing, retrieval and serving, and plan a seamless migration. The system you design replaces what we use today and is the foundation for everything below. Define what a good result is. Decide how we measure result quality, then improve it through query understanding, ranking and the behavioral signals we collect. Unify search across everything we show. One experience across items we sell and items from other retailers, and across products, guides and registries, including how to rank items we don’t sell next to ones we do. Decide how search and recommendations fit together. Bring what we know about a user and their registry into results, and decide how much retrieval and ranking search shares with our recommendation models. Make search conversational. Work with the Addie team, our AI registry assistant, on queries like “best stroller for urban family,” where the shopper describes a need instead of naming a product. Like every Staff Engineer here, you will: Take a fuzzy business problem from the first sketch through to production, and stay on the hook for whether it actually helped customers. Build the platform or tooling other teams adopt by choice, and own it as it scales. Set the standard for how search builds with AI. Decide what good looks like, build the patterns and evals that get agents there and catch the output that's confidently wrong before it ships. Partner with product, design and data as a peer, shaping what's worth building from the start. Coach Senior engineers through the hard calls, the ambiguous ones as much as the technical ones Who You Are You meet the Staff bar at Babylist. You’ve shipped production systems for enough years to have earned strong opinions, and you hold them loosely. You can pick up an ambiguous problem and start moving before anyone hands you the full picture. You’ve already changed how a team builds with AI, and the new way stuck. On top of that, you’ve worked on search problems before, ideally in an e-commerce setting. This role needs depth in the systems behind search and a clear focus on the people using it. You bring: Hands-on search experience: building and running search in production, including indexing, retrieval, ranking and query understanding. You know how to keep a search service fast, relevant and reliable as traffic and catalog size grow. Experience evaluating search quality: offline and online, including relevance judgments and A/B tests. A focus on the user: you use query data, behavior and judgment about result quality to decide what to build, and you can connect a search change to what shoppers do, and to conversion or revenue. Comfort building from zero: you can define the problem, design the system and own it end to end. You measure yourself by impact: a customer outcome, or a system a dozen teams come to depend on. Compensation We post real numbers. For a US-based Staff Engineer, the starting base salary range is $233,500 to $290,700, plus a target annual bonus of 20 percent of base. That's total target cash of roughly $280,200 to $348,840. On top of that you get meaningful equity and a 401(k) match. Where you start in that range depends on your experience, and your pay grows from there with performance and scope. How We Build AI is the default here. Engineers run agentic sessions for most of the work, and a lot of the interesting engineering now lives in the scaffolding that makes the agents good: the eval harnesses, the curated context, custom review skills and fast CI. Agents also triage incidents and handle a big share of support. A human always owns the outcome. The architecture is intentionally simple: one Rails monolith, MySQL and few moving parts. That's deliberate. Simple infrastructure lets us move fast and lets AI reason about the whole system, so the hardest problems are the ones in front of customers. The Stack Core app: Rails, Packwerk, React, TypeScript, Sidekiq Mobile: iOS (Swift), Android (Kotlin) Data, search & events: MySQL, Snowflake, dbt, Airflow, Weaviate, WarpStream, Hex, Sigma Machine learning: deep learning, matrix factorization, retrieval & ranking, AWS SageMaker, MLflow AI & dev tooling: Claude Code, Devin, Linear, CodeRabbit, Warden, LangChain, Bedrock AgentCore, Maxim Infra & ops: AWS, Kubernetes, Terraform, GitHub Actions, Datadog, incident.io, LaunchDarkly Key integrations: Shopify (payments), Iterable (CRM) Why Babylist An engineer, expecting her first baby, couldn't find the registry she wanted. So she built it. That's how Babylist started, and it's still how we work: engineers solving problems for families. Becoming a parent is one of the biggest moments in a person's life. Millions reach it for the first time every year, making thousands of decisions and figuring it out as they go. That's who we build for, and we're a long way from done. Ten million people give gifts through Babylist every year. We did more than $750M in revenue in 2025, up 45 percent over the year before, and we've been profitable for eight years while staying independent. So you can take on a hard, multi-year problem without watching over your shoulder for the next round or the next correction. And the team is small, around 65 engineers, so what you ship stays visible and your scope stays wide. How We Work Remote-first across the US and Canada, and we have been for years. That's not changing. We trust you to own your time and your outcomes, and we get everyone in a room together twice a year. Teams are small, pods of three to five engineers, so nothing you ship disappears into a committee. You'll work shoulder to shoulder with product, design and data, and with the partners across the business who rely on what you ship. You'll also stay close to customers yourself: sitting in on user interviews, watching session recordings, riding along with support. Here that's part of the engineering job, on a regular basis. How We Hire Three rounds, usually two to three weeks start to finish. Recruiter conversation (30 minutes). Trade context: what you want next, what we're building and straight answers on comp, team and remote. Technical screen (1 hour). One round, no AI, language-agnostic. Reach for Google when you normally would. We just want to see how you reason from first principles. Final round (4 hours). Four one-hour interviews: system design, AI-assisted coding with the tools you'd actually use here, product sense and culture and values. You'll hear back either way within 24 to 48 hours. Benefits Company-paid medical and fully covered dental and vision A 401(k) match Generous paid parental leave for birthing and non-birthing parents, plus a gradual return-to-work program Winter Wonder Week, a paid company-wide week off at the end of the year A remote-work stipend Mental-health and wellness support A Few Things to Know We record and transcribe interviews to evaluate candidates, in line with applicable privacy laws. We expect you to use AI in your work and we welcome it in the process, but what you submit and say should reflect your own thinking. If you have a family member or close relationship with a Babylist employee, let your recruiter know. Official outreach only ever comes from an @babylist.com address

Location: Remote or Mississauga Workplace: remote Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer—not only the largest—a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.    The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement—extending the reach of the CSM team and contributing to NRR and controllable-churn goals.    Work Location:Remote or hybrid, with periodic in-person collaboration.   Key Responsibilities Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal, risk-mitigation campaigns, and Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case. Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs. Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms. Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps. Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows. Minimum 3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community) Strong written communication; able to tailor messages to different audiences and roles Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis Ability to interpret product usage and engagement data to drive action Strong organization and project management across multiple concurrent programs and deadlines Excellent presentation skills Preferred Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools Experience in healthcare technology, post-acute, senior living, or acute/payer markets Experience using AI tools to personalize communications and scale engagement Basic HTML/email-builder or design skills

Location: Remote - US Workplace: remote Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer—not only the largest—a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.    The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement—extending the reach of the CSM team and contributing to NRR and controllable-churn goals.    Key Responsibilities Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal, risk-mitigation campaigns, and Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case. Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs. Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms. Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps. Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows. Minimum 3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community) Strong written communication; able to tailor messages to different audiences and roles Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis Ability to interpret product usage and engagement data to drive action Strong organization and project management across multiple concurrent programs and deadlines Excellent presentation skills Preferred Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools Experience in healthcare technology, post-acute, senior living, or acute/payer markets Experience using AI tools to personalize communications and scale engagement Basic HTML/email-builder or design skills

Location: Astana, Kazakhstan Workplace: remote Join Our Vision: We are building the next generation of Spatial Media - a new way people experience videos through interaction, multi-user presence, haptics, AI, and immersive storytelling. DeoVR is the leading immersive streaming technology serving multiple enterprise customers and millions of users globally. We are now expanding the boundaries of what video can be - moving from passive watching to active, interactive, multi-user journeys. If this excites you more than it scares you, you are in the right place. The Role We are looking for a Senior SEO Specialist to own and implement our SEO strategy, improve search visibility, and drive organic growth. You will work closely with Content and Engineering, combining strategic thinking with hands-on execution. What You Will Do Develop and execute an SEO strategy, prioritizing opportunities for organic growth. Conduct technical audits and work with developers to improve crawling, indexing, and website performance. Research keywords and competitors, optimize existing pages, and prepare recommendations for new content. Plan link building and outreach campaigns. Track SEO performance, investigate traffic changes, and report on results. What We Are Looking For Proven SEO experience with measurable organic growth results. Strong knowledge of technical SEO, content optimization, and link building. Hands-on experience with Google Search Console, GA4, Screaming Frog, and Ahrefs. Ability to prioritize tasks, work independently, and collaborate with content and engineering teams. Professional working proficiency in English; Russian is a plus Hiring Process HR Screening (30 min) HM Interview (30 min) Case Task (1-3 hours) CEO Interview (30 min) 💼 Explore our hiring process What We Offer Please note that this is a fully remote contract role. B2B cooperation only – you will work with us as an independent contractor operating through your own legal business entity (e.g., sole proprietorship, limited company, or equivalent). The chance to be part of a pioneering team in a rapidly evolving industry Direct impact on the future of immersive media Flexible working hours and remote-first culture A team that values initiative, clarity, and collaboration Access to all tools and tech you need Unlimited DeoVR Premium A work environment where ideas matter and people are treated with respect Stay Connected Join our Facebook community and follow updates as we advance interactive VR experiences through cutting-edge technology. Join us and step into a role where legal expertise meets innovation.

Own and lead UX research activities across discovery, concept validation, and usability phases. Plan, conduct, and synthesise user interviews, usability testing, stakeholder interviews, and journey mapping.

Partner with product owners, product managers, business stakeholders, and SMEs to elicit, analyze, validate, and document functional and non-functional needs, business rules, product requirements, and acceptance criteria.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Location: Austin, San Francisco or New York About the role Cloudflare is hiring a Data Center Architect to define and deliver the physical infrastructure behind high-density compute and GPU deployments across our global network. You'll own 3 connected domains: the liquid cooling chain, the low-voltage connectivity layer, and the MV/LV electrical architecture that powers both. This is a senior individual-contributor role spanning architecture, detailed design, technical qualification, design governance, commissioning, and operational readiness. You're Cloudflare's owner-side technical lead in these domains: the person who connects what our hardware needs with what colocation providers, equipment manufacturers, and delivery partners can actually build. Scope runs from a single rack in commercial colocation to multi-megawatt compute deployments. You'll design power, cooling, and cabling as one system so they don't fight each other at the rack, in the white space, or during maintenance. If your background is only HVAC design, only cold-plate research, or only utility-scale generation, this role will be wider than you expect. We need someone who can hold the electrical, cooling, and cabling layers together. About the team We work with engineering, capacity planning, network strategy, supply chain, and operations to grow Cloudflare's data center and PoP footprint. With colocation providers, hardware suppliers, and delivery partners worldwide, we turn infrastructure requirements into deployments that come online faster, cost less, and work the first time. What you'll do Architecture and reference designs Own the physical-infrastructure architecture. Build reference designs for power, liquid cooling, and connectivity for AI and high-density compute, including how they interface at rack, row, and site level. Maintain the standards, templates, and libraries that deployment, operations, and partner teams build from. Translate hardware and capacity needs into engineering requirements. Turn heat loads, electrical loads, port counts, network topologies, and growth plans into power, cooling, and connectivity requirements and into site and rack qualification criteria. Qualify sites and facility interfaces. Assess provider power and cooling availability, utility and backup capacity, water supply and return conditions, hydraulic capacity, upstream heat rejection, expansion headroom, maintenance constraints, and contractual boundaries. Give go/no-go recommendations with the risks written down. Electrical power architecture (MV/LV) Lead MV and LV electrical architecture: single-line diagrams, power distribution, switchgear and UPS topology, busway and PDU design, grounding and bonding. Design physical power infrastructure, AC and DC, including power conversion, backup generation, energy storage, and distribution, with attention to fault levels, selectivity, and maintainability. Validate designs with modeling: load-flow, short-circuit, arc-flash, and selectivity studies, checked against measured performance where possible. Define digital power requirements for monitoring, metering, protection coordination, and control. Work with controls and operations teams on alarm thresholds, trend retention, remote monitoring, and BMS/SCADA integration. Fold emerging standards (NEC, NFPA, UL, OCP power and rack specs) into forward-looking electrical designs. Liquid cooling Own the liquid-cooling architecture and roadmap. Develop repeatable direct-to-chip designs and evaluate liquid-to-liquid, liquid-to-air, rear-door, and other approaches against deployment needs. Design and validate the hydraulic system. Flow and pressure-drop calculations, pipe sizing, pump selection, balancing, and control requirements. Validate at partial load, during expansion and maintenance, and in failure scenarios, not just at nameplate. Specify equipment and rack integration. Qualify CDUs, heat exchangers, pumps, manifolds, hoses, quick-disconnects, valves, and instrumentation. Coordinate rack access, piping routes, service clearances, and installation sequencing with the electrical, cabling, hardware, and structural disciplines. Own coolant integrity and serviceability. Set manufacturer-aligned requirements for fluid quality, material compatibility, cleanliness, filtration, corrosion control, condensation prevention, and leak detection. Make isolation, fluid handling, component replacement, and servicing safe and maintainable. Low-voltage connectivity and structured cabling Own the physical-layer architecture. Reference designs for rack, row, cage, and site connectivity: copper and fiber distribution, patch-panel placement, cross-connect demarcations, diverse routes, and reserved expansion capacity. Engineer fiber and copper connectivity. Specify media, connectors, trunks, cassettes, and patching for equipment reach and performance. Validate optical loss budgets, connector counts, polarity, breakouts, bend radius, and compatibility across hardware generations. Produce buildable designs. Pathway layouts, fiber schedules, port-to-port patching plans, cable-length schedules, bills of materials, and installation specs. Connect to colocation and carrier infrastructure. Qualify meet-me-room access, provider pathways, cross-connect options, demarcation points, and route diversity. Define handoffs with data center providers, carriers, ISPs, and Cloudflare's network strategy team. Integration, controls, and resilience Coordinate white-space interfaces. Layouts that account for rack access, airflow, liquid-cooling pipes and manifolds, power segregation, pathway capacity, and expansion. Coordinate supports, bonding, grounding, and firestopping with the responsible disciplines and providers. Design for resilience and controlled failure. Evaluate redundancy, shared failure dependencies, cooling and power interruptions, and thermal ride-through. Agree protective responses with hardware and operations teams for pump or CDU failure, loss of facility cooling, leaks, sensor faults, control failures, and power events. Define controls and operational visibility: temperatures, pressures, flows, power metering, leak alarms, equipment status, and capacity telemetry. Governance, delivery, and acceptance Be Cloudflare's owner-side design authority. Own basis-of-design documents, single-line diagrams, P&IDs, cabling and equipment schedules, interface requirements, scopes, responsibility matrices, review gates, and acceptance criteria. Review partner designs and contractor submittals, resolve RFIs and technical disputes, and drive deviations to documented closure. Lead delivery and live-site changes. Guide contractors and remote hands through new deployments, expansions, migrations, and remediation. Work with deployment and operations on installation sequencing, methods of procedure, change controls, and rollback plans that protect running services. Lead commissioning and acceptance. Define factory and site acceptance tests across electrical, cooling, and connectivity: cleanliness and leak-test evidence, flow balancing, loaded performance tests, failure-mode testing, and copper and fiber certification (fiber inspection and cleaning, insertion-loss testing, OTDR where appropriate). Track deficiencies and verify corrective work before sign-off. Keep the physical source of truth accurate. Define labeling and connectivity-record standards. Make sure as-builts, power and cooling records, patching schedules, cross-connect inventories, and test records reconcile with Cloudflare's infrastructure inventory and DCIM. Oversee handover: deficiency closure, operator training, maintenance procedures, spares, and turnover documentation before production. Cost, efficiency, and standards Support sourcing. RFPs, technical bid evaluation, technical negotiations, supplier qualification, and lifecycle cost analysis. Partner with supply chain on prefabricated assemblies, preterminated cabling, rack integration, lead times, and alternatives that cut field labor without cutting quality. Reduce energy and water use. Evaluate phased deployment, consumption, and retrofit options. Evolve standards from evidence. Investigate incidents and recurring installation defects with network and operations teams. Feed commissioning and operating results back into designs, standards, and quality checks. What you'll bring 8+ years in data center mechanical, electrical, or physical-layer infrastructure, critical-facility cooling, or structured cabling, including architecture or technical design leadership. Bachelor's in Electrical or Mechanical Engineering or a related field, or equivalent practical experience. Delivered liquid-cooled compute infrastructure from requirements through commissioning or production handover. Conventional HVAC experience alone doesn't qualify. Create and review electrical single-line diagrams and schematics, with hands-on MV/LV system design including protection, selectivity, and grounding. Strong command of thermodynamics, heat transfer, fluid mechanics, hydraulic calculations, pump and heat-exchanger selection, and cooling performance under variable conditions. Practical experience with CDUs, facility and technology cooling loops, rack distribution, coolant compatibility, leak detection, and the interfaces between liquid-cooled hardware and facility systems. Strong knowledge of copper Ethernet, single-mode and multimode fiber, patching systems, LC and MPO/MTP connectivity, optical loss budgets, polarity, cable management, and the applicable test methods. Experience in colocation environments: cross-connect delivery, diverse physical paths, and the practical constraints of building inside third-party facilities. Able to write and critically review basis-of-design documents, P&IDs, electrical and mechanical specifications, equipment selections, operating sequences, and test plans. Working knowledge of NEC, NFPA, UL, mechanical and plumbing codes, TIA and ISO/IEC structured-cabling standards, relevant ASHRAE data center guidance, and manufacturer operating requirements, and the ability to apply them with qualified local engineering partners. Experience evaluating resilience and maintainability, participating in commissioning, and resolving system-level problems across equipment and organizational boundaries. Experience directing design consultants, contractors, installation partners, or remote hands, with clear ownership of technical decisions and acceptance outcomes. Clear written and verbal communication across disciplines and time zones, and able to run several projects with limited oversight. Legally authorized to work in the United States on a continuing and permanent basis without company sponsorship. [Confirm wording with recruiting.] Bonus points PE, Chartered Engineer, or equivalent registration in electrical or mechanical engineering. BICSI RCDD, DCDC, or a comparable credential. High-density GPU platforms, OCP rack, power, and cooling interfaces, or qualification across multiple hardware and cooling suppliers. Hydraulic and electrical modeling tools (AFT Fathom, PIPE-FLO, ETAP, SKM), thermal or CFD modeling, and validating models against measured performance. High-density optical distribution, parallel optics, preterminated assemblies, and cabling transitions across successive network generations. Modular or prefabricated power or cooling infrastructure, live-site retrofits, DCIM platforms, automated connectivity or telemetry analysis, or lifecycle energy and water performance. Familiarity with Cloudflare-relevant network environments: optical transport, ISP interconnection, out-of-band management, and liquid-cooled rack integration. Travel Travel for site assessments, vendor reviews, factory testing, commissioning, and deployment support, including international travel. What success looks like Sites are qualified against real hardware requirements. Power, cooling, and connectivity responsibilities are unambiguous. Systems prove their electrical, thermal, and connectivity performance, including failure behavior, before handover. Operations has the monitoring, procedures, training, and spares to run them. Why Cloudflare Your work shapes how Cloudflare deploys physical infrastructure across a global network, from long-term architectural choices to getting the next cage online. Strong candidates take different paths. If your experience shows the core capabilities but doesn't match every line above, apply anyway. Compensation Compensation may be adjusted depending on work location. For San Francisco Bay Area based hires: Estimated annual salary of $165,000 - $205,000. For New York based hires: Estimated annual salary of $158,000 - $195,000. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

3+ years of commercial experience with Magento/Adobe Creative Suite. 3+ years of commercial experience with PHP.

Location: New York ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Site Reliability Engineer (SRE) on the Cloud Platform team, you will shape the reliability, scalability, and performance of our Cloud platform and customer-facing applications. You’ll work closely with software engineers and product teams to ensure our systems meet and exceed the expectations of both internal and external customers. This role is critical in maintaining the stability and efficiency of our infrastructure, enabling seamless experiences for users and developers. Your expertise will directly impact the robustness of our AI platform, ensuring it operates at scale with minimal downtime. WHAT YOU WILL DO - Design, build, and maintain scalable, highly available, and fault-tolerant infrastructures to support our Cloud platform. - Operate systems and troubleshoot issues in production environments, including interrupts, on-call responses, and infrastructure scaling. - Implement and improve monitoring, alerting, and incident response systems to minimize downtime and optimize performance. - Develop and maintain workflows and tools for CI/CD, containerization, orchestration, monitoring, and logging. - Participate in on-call rotations to respond to incidents and perform root cause analysis to prevent recurrence. - Drive continuous improvement in infrastructure automation, deployment, and orchestration. - Collaborate with software engineers to enable safe and reproducible model-training experiments. - Build and enhance a cloud platform that abstracts infrastructure complexities for science and engineering teams. - Design and develop new workflows, tooling, and automation to improve system reliability, availability, and performance. - Ensure infrastructure adheres to security best practices and compliance requirements in collaboration with the security team. - Document processes and procedures to ensure consistency and knowledge sharing across the team. WHAT WE'RE LOOKING FOR - A Master’s degree in Computer Science, Engineering, or a related field. - 5+ years of experience in a DevOps or SRE role, ideally with expertise in bare metal infrastructure and distributed systems. - Hands-on experience with site reliability issues, including root cause analysis, in-production troubleshooting, and on-call rotations. - Proficiency in working with reliability KPIs, such as observability, alerting, and SLAs. - Experience with CI/CD, containerization, and orchestration tools like Docker and Kubernetes. - Knowledge of monitoring, logging, alerting, and observability tools such as Prometheus, Grafana, ELK Stack, or Datadog. - Familiarity with infrastructure-as-code tools like Terraform or CloudFormation. - Proficiency in scripting languages (Python, Go, Bash) and a strong understanding of software development best practices. - Solid grasp of networking, security, and system administration concepts. - Excellent problem-solving and communication skills, with the ability to work effectively in a collaborative environment. - Experience in an AI/ML environment, high-performance computing (HPC) systems, or modern AI-oriented solutions (e.g., Fluidstack, Coreweave, Vast) is a plus. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.